
Vanderbilt Mortgage Reviews
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About Vanderbilt Mortgage
Vanderbilt Mortgage and Finance (NMLS #1561) is a national housing lender that operates under the umbrella of Berkshire Hathaway. It specializes in financing new and used manufactured, mobile and modular homes. Vanderbilt states it originates loans in 47 states and Washington, D.C., though new homes can only be purchased in 33 states.
Visit www.vmf.com- Loans for new and used manufactured and modular homes
- Accommodates borrowers with lower credit scores
- Numerous payment options
- Not transparent about rates or fees
- No refinance loans
- New home loans only available in 33 states
Vanderbilt Mortgage Reviews
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Reviewed Feb. 23, 2018
We had a mortgage with Vanderbilt Mortgage before and so they recognized my wife and me right away. The process didn't take long. Moreover, they were nice. Communicating with them wasn't hard at all. I went to Iraq in '05 and '06 and when I came back, I paid off the mortgage and the land that I owed. I was done for about four years before I could get my social security started. When I put my application in and put $25,000 up, we got our house. When you're applying for a loan, you're going in blind and people show you the way. Vanderbilt Mortgage did a good job taking care of that for us. They're a good company to work with. Moreover, the loan has helped us a lot. We got a place that's clean and for the young ones to be raised up in. I've got six kids I'm trying to raise at my age and they were tickled about getting our own place.
Reviewed Feb. 22, 2018
The process at Vanderbilt Mortgage took about four months. The rep helped out by calling the management and getting things moving. I also got a call from Vanderbilt and they gave me some advice. Everything went fine on their part of the lending process and it was easy to communicate with them. I called and got assistance whenever I needed to speak to someone. I worked with several specialists and they were very nice and helpful. Everything was fast, smooth and easy-going. We signed and got the house on November 12. We went to the office and took the money to the salesman a couple of days later. And there was one other young man back in November who helped a lot. He was very nice, friendly and outgoing.
Reviewed Feb. 22, 2018
The application and underwriting process was fast. It was about a week, start to finish. Vanderbilt accommodated us any way they could. I know that several times we had to reschedule the signing, and they were real good, because my husband works out of state. Their loan specialist called and verified information. Everything that we talked about over the phone, he sends in an email to both Daniel and I, and that was it. We got hard copies of everything in the mail a couple of days later. We had a very good experience and they did a fabulous job. Everything went good. They were very forthcoming, upfront about everything. There was no hidden fees thus far that we know of or anything like that. They were very easy to work with and they were very friendly. We had to call a couple of times to go over some stuff and they were very easy to get a hold of on the phone. And if they didn't get it they found somebody within a couple of minutes to be with us.
Reviewed Feb. 22, 2018
Vanderbilt is a good company. They made sure that I understood the process and what was the amount due for the signing. They also made sure that all the paperwork was handled and that I was in contact with everybody. Communication with them was very easy and the process was very transparent. David, the loan specialist, was willing to actually get us in a home.
Reviewed Feb. 22, 2018
I like the way that Vanderbilt handle business and that they don’t try to throw you into a loophole. When I applied for my loan, they were really upfront and went straight forward with it. They also didn't tell me things in a way that made me doubt. Their process was perfect and really quick. Their reps were good, too. They even stopped by the house to do the finalized inspection about the loan. They were easy to communicate with and they were there at all times. After the inspection, my loan specialist came over, went over the paperwork, and was so cool about it. I was impressed with his people skills as well. He made sure he took his time about everything and explained everything to me right there and then.
Reviewed Feb. 21, 2018
The lending process at Vanderbilt Mortgage was completely perfect. The loan application and the underwriting process was a lot quicker than I expected. It didn't take 24 hours and I was approved the next day. There was no waiting period. The customer service reps were nice and caring, and they were not rude when they asked questions. They were very friendly and made me feel like I was a part of the family. They explained everything to me before I could even ask a question. Also, I liked how I was able to get all my information online. If I wanted to do the payment, they would send me emails and explain everything on the phone. If I had any problems, I could call them and they would help me out through the situation no matter how much time I had to have with them. If people want to speak to someone who will not just help them get a house, the Vanderbilt reps are there to help them.
Reviewed Feb. 21, 2018
I had a good experience with Vanderbilt Mortgage. The whole process took about six months. Their reps kept me informed on all of the stuff that was going on. They made everything that we needed to know about the loan clear from the get-go. It was very easy to communicate with them. They were really friendly and very nice. They made me feel like that I'm the only one that they were concerned about at that time. They put my stuff ahead of everybody else. If I have any question, I just call them and they get back with me on it. Vanderbilt Mortgage is a very good company.
Reviewed Feb. 21, 2018
My experience with Vanderbilt Mortgage was great. They worked with me on the price of the house and they did a good job. Their process was easy and fast. The application and underwriting process took less than a month. Furthermore, their loan specialist was very attentive and our communication was very easy. I gave her a call or text anytime when I needed anything and she responded real quick. Vanderbilt was very helpful. I recommend it to anybody.
Reviewed Feb. 20, 2018
Vanderbilt Mortgage worked with me very well and it took around three and a half weeks for the application and underwriting process to be completed. I had to pay off a couple of debts and they gave me time to do that. They called and asked me when I could get them paid off. I told them that it’d be the following week but it ended up taking an extra week or so. It all worked perfectly fine though. The lending process was very good. The loan specialists were very prompt and very courteous if there was anything they could do to help. I was impressed by their promptness and if they told me they were going to call me back at a certain time, they did. It was very easy to communicate with them and they answered every question that I had. If things can be worked out in your benefit, they all do their best to try to work it out. Everything has been wonderful so far and I'd recommend them.
Reviewed Feb. 20, 2018
This is the first time I bought a home and the lending process with Vanderbilt Mortgage was quick, easy, and very smooth. This was done at a location and through email. Customer service was fairly decent. The loan specialists were great people to work with. They were all friendly and kept saying, "Thank you. I appreciate your taking the time to make this loan, even though you're busy." They called me to get my information if they needed it.
It was easy to stay in contact with Vanderbilt, except during the employment verification because my dad is my boss. That part was a little bit of a headache, especially on my father’s side, because he tried to reach out to the rep, Sean, but he had difficulty with that. If people applying for a loan have to go through employment verification and they work for a family member, they would need to look into other avenues other than Vanderbilt to verify their employment. Other than that, Vanderbilt would be very useful to use. If I had to buy a house again, Vanderbilt Mortgage would be an avenue that I would take again.
Reviewed Feb. 20, 2018
I was pretty satisfied with the lending process of Vanderbilt. It was easy to communicate with them. The main specialist Susan was a big help. If I had any questions, she took care of it quickly. She also looked and went through the paperwork and made sure there was nothing wrong. Also, if she had any questions, she just called me. Anything that needed to be done, I was asked, and it got taken care of. On the financial stuff, she helped me out by trying to figure out which way would be the better route for me to take. I'd definitely recommend them.
Reviewed Feb. 19, 2018
Vanderbilt Mortgage offered a good deal and I told them what the seller was asking and they made the loan to fit. They said it would be 45 days at the most to process my application. But due to some issue with the land, I closed after 59 days instead. The process took a while but anytime I sent them an email, they always responded. And they were clear with everything that was going on. I spoke with a few different people and they were always helpful. At one point, I wanted to offer the loan just a little bit and I wanted them to do a land survey to know exactly what they would buy. But they never did it.
When I got the quote back on the mobile home itself, it valued more than what the loan amount was for, even without land. I wanted to do the trailer and one lot. Then I would just buy the other three lots from the individual. If I could, I wanted to have some little land in my name as well since I want to build on it. But at the same time, I didn't want to build on it until it was paid off because if something were to happen, I didn't want to build on land only for it to be taken away.
I had asked Vanderbilt Mortgage about that and they told me that I had to split up the other three lots to do that. Then I would have to get a survey done and I would have to pay more for that. But I don't see why they didn't do a survey on the four lots themselves when the loan went through. They don't know where the property lands are because there was no resurvey done. When I closed, I had highlighted what was supposed to be the property lands and it included the neighbor's property. They said my down payment was for the appraisal of the home. It was supposed to be for the land but they never looked at anything as far as land wise. The only thing I ever saw was the appraisal of the trailer home itself. Other than that, Vanderbilt Mortgage was great and working with them was pretty easy.
Reviewed Feb. 19, 2018
Vanderbilt Mortgage's loan process was easy. They're an easy going company.
Reviewed Feb. 18, 2018
Vanderbilt Mortgage processed my loan quickly and took only three weeks, which is what I needed. Everything went step-by-step like it was supposed to. The only communication I had with their rep was through email, but everything happened with no problems. And, she would respond within 30 minutes if I had a question. I had a question where I spoke with someone and they got me to his phone within two or three seconds. We were in a bind since we were selling one home and had no place to go. We told them the date when we were closing on the home that we were selling and said that we needed to have the loan done as close to that date as possible. They did really well and only missed by one day. I'd suggest giving Vanderbilt Mortgage a try.
Reviewed Feb. 18, 2018
Vanderbilt Mortgage was prompt about my loan application. It took them just about a couple of weeks to close on my loan. The process was also accurate and it was just a battle of signing the papers. It was easy to communicate with their loan specialist too. When Vanderbilt had the papers all drawn up, he and I met and sat down. We talked for about 40 minutes and he explained to me what I needed to do and what they expected of me. He was pretty thorough and he made sure I understood what was going on. The only question I had that was never answered was what kind of warranty we had on the house. Still, I highly recommend Vanderbilt. They were concerned about how things went.
Reviewed Feb. 17, 2018
I've had Vanderbilt for years. The first time we used Vanderbilt Mortgage, my husband and I had a single wide. We had them until they sold the mortgage over to 21st Mortgage. When my husband passed, I sold our old home. I bought a new home and did it for my daughter and my son-in-law. I was tickled pink when Vanderbilt jumped right on it and said they would carry the mortgage. I have nothing but great things to say about them.
During the process, they contacted me and they sent things through email and kept me posted on everything. They constantly asked me if there was anything else that I needed. They made everything very simple and I didn't have to do anything. The communication was excellent and seemed like one-on-one. In addition, the loan officer was there if I had any questions. The process was straightforward. There was no guesswork about anything and no "read between the lines." I'd recommend Vanderbilt. I did it before and I would do it again.
Reviewed Feb. 17, 2018
I bought a 2017 28 x 56 double-wide trailer which has three bedrooms and two bathrooms with Vanderbilt's help. I was nervous because I’ve never applied for a loan before but they were very comforting and made it very easy. They explained everything and did everything for me. They were awesome and they had no problems in answering anything. The entire process took less than a month to complete and their loan specialist was very friendly, caring, and detailed. Some people make me feel stupid but she didn’t and I didn’t feel judged.
Reviewed Feb. 16, 2018
I'm thankful for Vanderbilt Mortgage. They gave me a chance to get the loan I needed and get my own place. I told the rep April everything and she told me what I needed to do which I did. All of their people were nice, patient and polite. They helped and quoted the work well. It was also easy to get in touch with them and their lending process was visible. The application and underwriting process didn't take too long and everything went pretty decent.
But there was a miscommunication where I somehow didn't understand at that time. There was one thing I was questioning. It had nothing to do with the email on the list and the list on that go off my payments so it got settled. It was extra on the loan. But it would be nice if I could get the payments cheaper. Vanderbilt would be a good place to try even if you have a lot of credits and you're just getting started. They are decent people with a great work file.
Reviewed Feb. 16, 2018
The application and underwriting process was super quick with Vanderbilt. They called me and asked me how they could make the loan better for me and they called or emailed me with every update and every step of the process the whole time. It was super easy to get in touch with them. Everybody answered their phones or gave me the correct phone number to call to talk to who I needed to talk to. And they got back to me immediately via email or phone call when I have questions or concerns. Also, I was able to email my papers to the loan specialist and they let me know when they received them so there was no delay in the process. The lending process was super transparent and I would totally recommend Vanderbilt. They were really easy to get along with and led me through the process considering it was my first time buying a home.
Reviewed Feb. 15, 2018
Vanderbilt was really friendly. I have their callback number and I would constantly send them text messages and leave them a voicemail to call me back if I needed them. The application took thirty minutes and the whole process took two weeks. They did a good job and I would recommend them.
Reviewed Feb. 15, 2018
The home loan process at Vanderbilt Mortgage was very easy and it was made simple for me to buy my home. In addition, their people were very helpful. They walked me through the process and helped me with every step. Brittany was my loan specialist throughout the whole process. My W-2's from years prior had to be researched and she did that for me. In addition, I was impressed with her organization, and she was always quick to answer my questions when I communicate with her through text or call. Overall, conducting business with Vanderbilt was very easy and it was the most transparent part of buying a home.
Reviewed Feb. 14, 2018
Vanderbilt Mortgage's application process only took a week or two to finish. Moreover, they waited until the trailer was built to where it could be moved. We communicated some through text and when I called them, they got back to me as soon as they could. In addition, they weren't rude. I'm satisfied with everything that Vanderbilt Mortgage has done.
Reviewed Feb. 13, 2018
Vanderbilt worked with our pay scale like when we were getting our paychecks. It was really easy to communicate with them and every time I would call, they would answer. Also, it was easy to deal with Wade, my loan specialist, and if I had questions, I could email them and they would email me right back. The application to closing was not even two months and the transparency of the lending process was good. Doing business with Vanderbilt, overall, was easy. I'm going to refer them.
Reviewed Feb. 13, 2018
Vanderbilt's application and underwriting process was terrific. It took a month and a half and they worked with me really well. However, the loan specialist that I dealt with, told me one thing then the manager would say another. But other than that, they're the best people to work with. I would recommend them highly.
Reviewed Feb. 12, 2018
I started to finance my mobile home through Vanderbilt until I read some of the reviews from their customers! My heart goes out for the people they ripped off! Their loan specialist called a few days ago and I politely told him to just put my file in the paper shredder! Today I received a written quote from them! Big difference from what I was told on the phone and the written quote I received! Total loan amount, quote on phone $49,365.00. Written quote $66.120.00! Monthly payment quote on phone $470.00 for 23 years including escrow, written quote $563.00 for 30 years not including escrow! Bi-weekly quote on phone $218.00 including escrow, written bi-weekly quote $282.00 not including escrow!!!
They also sent me a letter explaining how they will have to do an appraisal and valuation on my property at my expense! I'm pretty sure I made it very clear that my property was NOT going to be used for as a down payment and I was NOT going to sign the deed over to them!!! Luckily I have enough money in a 401K account to write a check for my mobile home and not have to deal with a company like Vanderbilt! It blows my mind that several states attorney’s offices have not gone after them for predatory lending practices!!!
Reviewed Feb. 12, 2018
The people at Vanderbilt Mortgage were very informative. They touched base with me every single day when something would change or if something came up. They talked to me on first name basis like they knew me for 10 years, so it made it a lot easier. There was only one time I called and they didn't get in touch with me within 24 hours. And every other time, it's within two to eight hours.
And while it was so easy to work with them, having a local office would be an improvement because I'd rather sit down and talk to somebody face to face instead of over the phone or email. Other than that, I don't feel like they hid anything from me. When I asked them a question, they were more than welcome to answer it entirely. If someone would ask about Vanderbilt, I would tell them the rate's good and the payment plan's more than acceptable. In addition, personability to me is a big thing and I'm impressed with how polite they were in helping us get a loan.
Reviewed Feb. 11, 2018
Vanderbilt gave me a better deal than the other companies that I had. The application process took about a couple of weeks and it was easy to communicate with them throughout the whole process. Also, everything was clear. Their rep, Trip, was a lot of help, professional, and courteous. I'm very pleased with the three-bedroom home we got and Vanderbilt was a good company to go with.
Reviewed Feb. 11, 2018
The application process and the underwriting were quick. Any questions I had, Vanderbilt answered them very quickly and in a timely manner. They were easy to get a hold of and the phone center was easy to work with. They've helped in a lot of different ways and did a good job. It was nice to be able to talk to somebody versus doing everything online and a lot of mortgage companies are going to that now. The plan worked out and I was very happy to have people on the phone talking to me and answering any questions, which made it more personable.
I had spoken to one person who didn't know the answer. That person had to get another person, so I ended up speaking to a few different people. Vanderbilt can improve by personalizing. It would be hard to do that but there could be one person to deal with a handful of mortgages versus having to go through a lot of different people to get some answers. But other than that, communicating with Vanderbilt was easy. They were always upfront with any question I had and if they didn't know the answer, they would always get back to me. I was impressed by how easy it was to submit different numbers on different homes and different land passages, and they were able to get back in with it on time. The transparency of their lending process was good. I appreciate everything they did and I would recommend Vanderbilt to anybody who would ask me about them.
Reviewed Feb. 10, 2018
Vanderbilt Mortgage helped to close my loan and their reps were very nice. They worked with me and kept in touch with me week by week letting me know what was going on. I didn’t have to call in and wonder all the time what was happening. If I had a question, they answered right then and usually solved the problem there. The application and underwriting process took about three months. It could be a little faster but they’ve done everything that they could. There were also a few things that needed fixing with the house before I moved but they’ve been in and repaired it. Then, a few days ago, a Vanderbilt rep came in, went around the house taking pictures, and made sure that everything was taken care of.
Reviewed Feb. 10, 2018
I'm a truck driver. I was approved quickly and Vanderbilt gave me the first monthly payment that I was gonna make and I told them was, "I can't do that. We're going to have to do something different." It took another two weeks before I got back down there. Vanderbilt set three different loans that they could do with different trailers. We looked at another trailer the last time before we signed our paperwork and that's the trailer we ended up getting. By the time I was ready to sign, I knew exactly what I was signing for. We were kind of blindsided at the end but we got that worked out before we signed. But it was very clear on Vanderbilt's end. The application and underwriting process took two months.
Vanderbilt was awesome and it's very easy to communicate with them. I could not ask for a better group of people to talk to throughout the loan process. If I had a question or if I was worried about something, they sit and talk to me, got me through it, made me understand what I was looking at on paper or what I saw that I was trying to remember. I'm very happy with Vanderbilt. I worked them to death by having them do different trailers. They were very nice and very courteous with the whole process. They get my information to them and I really appreciate everybody's time that they put in. If they couldn't get with me, they didn't leave me on the phone, they'd say, they'd call me back and that's the way it should be. I really enjoyed working with Vanderbilt.
Reviewed Feb. 9, 2018
Vanderbilt was quick on a lot of things, even with the process, and I was satisfied with everything. The underwriting process could’ve been done faster, and it took about a month and a half. Sharon, my loan specialist, was pretty good to work with, and she was professional. She was there when I needed her even throughout the process, and she was quick to answer right back any questions that I had or send me text messages. They let me know where my application was and where it was going to go, which was good. I felt very comfortable communicating with her. It was like talking to a sister and we could talk about anything. We are in our new home now. I have a four-bedroom property which is a good size for myself, my husband, and my three kids, so I’m happy with it. Now that I go home and the house is already warm and set up for us, it’s a big relief off of my back so I love it.
Reviewed Feb. 8, 2018
The application and underwriting process with Vanderbilt took less than a month. There were a lot of issues but it was easy to communicate with them, and they got back to me right away if I had questions. My loan specialist would pick up the phone, point and update anything we needed, and then they called to verify information more than one time. We didn’t have to wait long and they kept us updated. The home is a four-bedroom and two-bath. It’s wonderful but there are a couple of other things that they have to come and fix that we have been finding. Other than that, everything was done good with Vanderbilt, and I referred them to someone who was looking for a home.
Reviewed Feb. 8, 2018
The people at Vanderbilt did a really good job. The process went really nicely and I enjoyed it. It was really easy and wasn't long. My rep was a really nice guy and he went over everything thoroughly and made sure I understood how the process was. They were also easy to get a hold of. Whenever I called, I gave them my name and account number and they answered all of my questions very easily. They called and checked up on me to make sure that everything was all right. You don’t get good service like that anymore.
Reviewed Feb. 7, 2018
If you're purchasing a mobile home, Vanderbilt is the best one to go with. They were easy to get in touch and get back with and the girl that we worked with was excellent. She was very polite, kind, patient and all the things that you want whenever someone’s working with you on a loan. Our application and underwriting process went well and took less than a month.
Reviewed Feb. 7, 2018
A couple of people from Vanderbilt Mortgage called me a few different times and went through everything with me. They worked with my wife the same way. Everything went good and smooth. Also, every time we called, they were right there ready to answer questions. The loan specialist told me the price and asked if I was okay with it. The process took about two weeks to finish, which was really quick. The only catch was that I'm going to have to make my first payment before I even get the home. Vanderbilt is good to get a loan from and they are easy to work with.
Reviewed Feb. 6, 2018
The loan process I experienced with Vanderbilt has been better than the process of getting our home. They've been very helpful and they've answered all the questions I have.
Reviewed Feb. 6, 2018
When I applied for a loan, Vanderbilt ran my credit and they approved me. The seller did everything to send all the documents to Vanderbilt and I just had to provide my income. The process didn't take long at all and I didn't wait around for months. The reps were friendly and I've had no problems when I had to resubmit documents.
Reviewed Feb. 5, 2018
The loan was a buy for loan and the first time I was contacted by Vanderbilt, for some reason they didn’t get the message that it was actually a buy for loan so they had to redo the paperwork. But that was the only glitch that I had and it was no big deal. Overall, the process was good and the people that we called were very nice and explained everything well.
Reviewed Feb. 5, 2018
We wanted to do a VA loan and for some reason, it didn't go through. The homebuilder suggested Vanderbilt and we felt pressured to go with them so that made me unhappy. During the loan process, everything was done over the phone and online. The homebuilder pretty much took care of everything. It took a minute for Vanderbilt to approve the loan and when we had to sign some papers, it was done through DocuSign. They financed our home and I’m very happy for that. They were also easy to work with so I would recommend them.
Reviewed Feb. 4, 2018
My daughter got a loan through Vanderbilt Mortgage and I thought they were good, so I did it too. I had a good experience with them. The reps were great and nice. They explained everything to me and I liked the process. A friend at work was looking for a trailer and I told her to go through Vanderbilt Mortgage.
Reviewed Feb. 4, 2018
We got information from the home seller and they gave us a couple of different places. We applied to a couple different places and Vanderbilt was definitely better than the other company. We applied online and they said “Okay.” We filled out a form and then we sent it in. It took half an hour to do the form and then, it took several days to go back and forth with them. Also, their reps did a good job and I was pleased with it. We got everything done back in November but the house is not even finished. Vanderbilt was great overall.
Reviewed Feb. 4, 2018
I've had a good experience with Vanderbilt so far. They're good people to work with. The lady that we dealt with was nice. We signed the papers in the office at the place I bought my home from. She came, took the information that she needed and got back to us quickly. She also kept asking us if we have any questions. Whenever they call, my wife and I would go right over there and ask them questions. One thing went wrong, however. I signed my name wrong on one piece of paper. So I went back and got it signed. Once we got that squared away, that was it. I would recommend Vanderbilt.
Reviewed Feb. 3, 2018
My mom and dad went to Vanderbilt, so I did the same. We had some issues with a driveway dispute which threw a big setback on everything and we had to start all over again. But based on their customer service, I would recommend going with Vanderbilt. Their people were great and totally awesome.
Reviewed Feb. 3, 2018
Vanderbilt is a good company to work with. They followed up on everything. They felt comfortable with my credit history, my employment history, etc. The reps were fantastic. They were very helpful with anything. If we need any questions answered, they would help out and they called whenever we needed something. They never beat around the bush. The whole process took a month which wasn’t long at all. Vanderbilt had good people to work with so I had a very good experience. It's a safe bet to go with Vanderbilt.
Reviewed Feb. 3, 2018
Everything about my experience with Vanderbilt Mortgage was good. I put in my application at the place where we bought the home. I was then contacted by another gentleman who said we had been approved. After that, it was just giving some information here and there. It was pretty easy and all their reps were nice, good, and quick at what they do.
Reviewed Feb. 2, 2018
The manufactured homes company we were buying our home from recommended Vanderbilt Mortgage. I filled out the loan application and they sent it to Vanderbilt. I dealt with just one Vanderbilt rep throughout the process. A very friendly and helpful lady called me, and she didn’t have any problem answering any questions that I had. But the whole process, from application to closing, took a long time because of my schedule at work. I work at night and sleep during the day, so my mama helped me out with a lot of stuff that I couldn’t get to. We closed within a month and I'll be making my first payment in March. I’d highly recommend Vanderbilt Mortgage. Their reps have been friendly and nice to deal with.
Reviewed Feb. 2, 2018
The house that I’m in was financed with my parent’s name but I’ve always made the payments. Now, I refinanced the loan and got it in my name. I tried looking at other companies but nobody would finance a double wide except Vanderbilt Mortgage. Applying there was just like if I was buying the house. I filled out an application form, provided them with a debit card and insurance. I knew what I was doing because I also work in a bank and I knew exactly everything that they were doing. I provided everything for them upfront. The process took about 25 days, and their reps were fantastic. They worked with me and were very nice every time they called. If I was at work, they understood and I called them right back. They were very courteous as well. I had an excellent experience with this company.
Reviewed Feb. 1, 2018
I had a very good experience with Vanderbilt Mortgage. The guy who had sold me the trailer did most of the legwork and I find Vanderbilt's representatives good and helpful. I will recommend them to friends.
Reviewed Feb. 1, 2018
Vanderbilt was helpful. We’ve met with them on a couple of occasions. They were good folks and top-of-the-line. The whole process took about six weeks. They’re always easy to get a hold of and they treat you like they’ve known you for 100 years. “What can I do?” “How can we help?” Just put their self out there. I’d recommend Vanderbilt highly and I would tell friends of some of the ins and outs. Give them a shot at it and they could save you some money. They got some people that stay on top of things and they’re a good financial service.
Reviewed Feb. 1, 2018
Vanderbilt Mortgage was one of the better options for us and we heard a couple of good things about them from friends and family. The representative of the home builder company helped us get all set up with Vanderbilt and to buy a home. The loan process took two weeks, which was as long as it takes for mail to go and it wasn't bad. Everyone from Vanderbilt was super friendly and helpful about any questions. Every time I called, they answered something that I've had a question about, so it worked great. I'd recommend them to my next set of friends who'd be getting married soon.
Reviewed Jan. 31, 2018
Everything seems to be working out fine with Vanderbilt and I would highly recommend them. Their process of getting a home loan was really easy and everything was understandable. There wasn't anything that made it confusing. Also, their representatives were very professional.
Reviewed Jan. 31, 2018
In the beginning, things were a bit of a mess with Vanderbilt Mortgages but it was easy at the end. I initially talked with one guy but each time we progressed in the loan process, they would have different people cover certain things. And while everything stayed in one email thread, I had four different names on one email. For the most part, they were good, but I dealt with one girl who wasn't doing anything. She told me I had to get certain things from the seller. The seller then would tell me that I wasn’t supposed to do that and that Vanderbilt should be looking these stuff up by themselves.
So I stopped dealing with her and I started calling a different girl, Anna. She went to the seller and looked things up. We got stuff done better that way and she was a bunch of help. Every time that I needed something, she would take care of it. We started in September and closed on December 2nd because there were some liens on the home that weren't taken care of. It was a long process but at the very end, it was all good and everything went smooth. Anna even sent me a personal letter saying, “Congratulations”. She also knew that I was having trouble with my little daughter sleeping so she said, “I hope she does better.” as well. It was really nice.
Reviewed Jan. 30, 2018
We had already been approved with another mortgage company and it was actually a little cheaper, but it doesn't really matter to me and I still went with Vanderbilt. They usually contacted me and stayed in touch. I talked to several reps at different times and they were all helpful and very good. Signing the paperwork was new to me but the financing process was easy and fast. Getting the house delivered took a while though. We haven't had any payment just yet. It will probably be taken directly out of the account.
Reviewed Jan. 30, 2018
I had a wonderful experience with Vanderbilt Mortgage. The application process went easily. All they asked for were just standard information. Moreover, even though it was the holidays, the people who were involved still stayed right on top of everything and treated me well. If they encountered any little problem, they got in touch with me really quickly and we resolved the issue or did whatever we needed to do. All in all, it took less than a month to complete.
I love them. Everybody was friendly, gracious, very professional and courteous. I have never dealt with anyone who was willing to go the extra mile for me. Although, they said they could have lent me some more. I moved down from Louisiana to here in Tennessee. I’ve been looking for financing and I’ve been paying things with cash. My credit score wasn’t that great and I wasn’t expecting this, but these people came in, worked with me, and helped me. Now, I’m a proud owner of a home that I love. If I could put them in touch with somebody else, I would.
Reviewed Jan. 29, 2018
I was trying to do my loan through Wells Fargo, but Vanderbilt Mortgage was able to loan me a little bit more money so it would help me out. It was really easy making an account and talking to them about anything. Their process was quicker than most places that I tried to get a loan from. They communicated really well, especially when I was trying to call them back or when they were trying to call me back, they'd leave a message. Most of their reps were easy to work with and if someone didn't have the info that I needed, they would hurry up and get me with someone else so I wouldn't have to wait so long. They were polite about everything and they had always been able to answer every question that I had asked. Everything with Vanderbilt went smoothly.
Reviewed Jan. 29, 2018
We had a great experience with Vanderbilt. The people that we've talked to were very helpful. It didn’t take very long for the approval but we were in the process of choosing our mobile home over a couple of months. Everything was very prompt. After giving all the information, all the replies were very timely. There was no second-guessing. Everybody was straightforward and there was no wondering if this or that. It was just a good experience. Vanderbilt was right there. There were a couple of times that we thought, maybe we would change the application. The patience, service, and everybody were great. So we were overall just pleased. We look forward to working with Vanderbilt. We really appreciate all they’ve done. I would highly recommend Vanderbilt to others.
Reviewed Jan. 28, 2018
I went to the Vanderbilt's website and looked at the other trailers they had already put up that somebody had, I tried them and I got approved. The process wasn’t that long but with me being anxious, I wish it would have been a lot faster. Every time I needed to get in contact with somebody, it was easy to get them and there was no wait. In most cases, people don’t explain it when they’re trying to sell you something but the reps at Vanderbilt explained the stuff very well and I understood everything down to the T. Everything was wonderful and it was an awesome experience.
Reviewed Jan. 27, 2018
We applied to get prequalified with a couple of different places and Vanderbilt had the best rates, so that was the one we went through. Their loan process was easy and quick. Once we decided what trailer we were getting, they configured the numbers to fit with it and from there, we went to closing. Everything took about a month. Martin and the rest of their reps were very knowledgeable and helped us with whatever we had questions with. They were pretty expedient about getting all the stuff that they needed from us and helping us figure out what we needed to get to them.
Reviewed Jan. 27, 2018
I purchased a home and then I filled out a couple of credit apps. My brother had told me that Vanderbilt was the one to go with since they took him in when he didn’t have the credit. The process has been easy for me and it took two months all in all. I work 60 hours a week and I only had to do paperwork a couple of times. Their reps have been very detailed and there were some phone calls where they would keep on going and going. I'd recommend making Vanderbilt Mortgage as one's first choice.
Reviewed Jan. 27, 2018
I'm pleased with Vanderbilt. Their no-money-down deal was a factor why I went with them, but I would have picked them anyway. They treated me better than expected and everything went great. I had a few things I had to take care of but it didn't take that long. The process took a week and a half.
Reviewed Jan. 26, 2018
Vanderbilt Mortgage was quick and easy to work with. Their reps treated me good. My experience with Vanderbilt was good overall. It went smooth. Give them a call and try them out.
Reviewed Jan. 26, 2018
I needed a double-wide financed and nobody does this but Vanderbilt Mortgage. So, I had no other options but go with them. I sent them what they asked for -- paycheck, paperwork, social security card and license, and the total process took around two months. But some of that was my fault because I went out of town a week. The Vanderbilt representatives answered when I called. They were really nice and I had no problem with anybody at all. When I called them and left a voicemail, they’d call me right back. It was a good experience and I’d do it again with them. I just made my first payment so we’ll find out how it goes after this. I’d recommend them and have actually recommended them to a couple of people because they’re the one that will do mobile home. Usually they say, “You can’t find somebody that finances your mobile home.” Call them to do it because they do that.
Reviewed Jan. 25, 2018
The whole process for my loan approval with Vanderbilt took about a month, and now I pay them once a month. My experience was all right and easy. Go ahead with Vanderbilt.
Reviewed Jan. 25, 2018
I had several phone calls and sharing some emails with Vanderbilt through the process. After sharing some information with them, Vanderbilt Mortgage comes back to me the next day and had approved a loan contingent on me selling my condo. It took less than an hour to fill up the application and after I got my home, they did a followup with me to make sure everything was alright and get me ready for the upcoming first payment and I set the payment up to do a direct withdrawal. They were professional and easy to deal with. Also, they were professional and easy to deal with I would recommend Vanderbilt to anybody.
Reviewed Jan. 25, 2018
The home loan process at Vanderbilt was good. The reps let me know everything I needed to know. If someone would ask me about Vanderbilt Mortgage, I'll let them know that they are good to work with and are good with pricing.
Reviewed Jan. 24, 2018
I was at the mobile home place and the guy told me about Vanderbilt and a couple of other places I could use. That was the first time I ever heard about Vanderbilt, being easy to work with and with lower down payments. They have a very easy process, a lot easier than what I expected. I’ve never got anything other than a car and I was kind of nervous about knowing what I was doing. But their reps were really good. They explained everything to me where I could understand what they're talking about. It wasn’t over my head. Their rep, Bruce, just broke everything down for me and any questions I had, I could call him anytime. Bruce and his assistant were both wonderful. They were super helpful. My experience was really good and I loved it. I would recommend Vanderbilt to anybody. It was the best place.
Reviewed Jan. 24, 2018
I'm self-employed and I thought I gave Vanderbilt Mortgage all the paperwork they wanted. They wanted a profit loss statement, but then they wanted a liability and assets statement too and I was not able to send that to the rep. Other than that, everything went well. I first talked to someone else from Vanderbilt, then they put me over to West and he lied to me. When I called and got a hold of him, he said that he was looking at my paperwork, but I knew better. Towards the end, West was howling around.
I stopped dealing with him and talked to the lady at the trailer park that we were in with. She said that she will call and see what was going on. Less than seven minutes after that, I got a call from Joshua and then I got a phone call from Vanderbilt. A few minutes after that, everything went right through. Up until then, I was being forced around for four or five days. Even though I had some issues, I understood. I talked to one of my other friends and he said that some of his friends were buying houses. He also said it was not just me that has an issue and that they have things tightened up on the housing market. All in all, I would recommend Vanderbilt.
Reviewed Jan. 23, 2018
I had to get paperwork when I got my loan from Vanderbilt Mortgage and my dad helped me out with a lot of it since I’m only 21 and working 70 hours a week. The representative was friendly, knowledgeable and helped with all the questions I had. There was no problem at all and everything was good. Vanderbilt took only a couple of months and everything went smoothly. It was perfect and I’m making my monthly payments now.
Reviewed Jan. 23, 2018
All the reps at Vanderbilt were very friendly and helpful. I did the payments online and the application process took three months. I highly recommend them 'cause they were great to me.
Reviewed Jan. 23, 2018
Vanderbilt was great. The process was super easy and really fast, and they were very well-organized. The rep was great as well. He responded very quickly and got everything I needed almost immediately. It was very quick and responsive. I worked with him up until right before I closed and then, I worked with a girl and she would send me messages, and she was also very fast. I would recommend Vanderbilt to others.
Reviewed Jan. 22, 2018
I looked at different options of mortgage companies and picked out Vanderbilt. I started talking to the Vanderbilt people and they were very good to work with. The lending process went well. First, we checked my credit, then I was given some sales people to work with who did so much and made the process so easy for me. They told me what I needed to do and I did it. The walk-through was wonderful. We had to go through progressive steps, but I had the loan within 60 days. Within 30 days, I knew that I could get the loan and it was approved within the next 30 days. My first payment will be in March.
I was very satisfied and happy with Vanderbilt because I could reach out and talk to the people there. They've been very easy to contact because I have their direct number and phone extensions. The reps called me back immediately and answered any question for me. If I had to do a mortgage again, Vanderbilt would be the first company that I'd call. I’d definitely and confidently tell my friend to go with them.
Reviewed Jan. 22, 2018
I bought a piece of property and wanted to put the double wide. I wanted to combine them together, but if I did a conventional loan, the two properties can’t go together. I worked for the government and we went through several providers. Vanderbilt Mortgage Vanderbilt said that it was a government loan and everything had to be inspected. Working with them benefitted me.
Their reps have been very helpful. I provided whatever they needed and they just had to verify all the info. I had to give bank and loan statements. I also had a couple of things that I had to pay off, which was really quick since I had the money. I retired so I had pulled out a lump sum and they had to have verification for that too. It was a very long process, but it was easy. I didn’t have anything on my credit and it took them three and a half months. However, I was told it would take about four months so I wasn't blindsided. In addition, they were very easy to contact when needed.
Reviewed Jan. 22, 2018
The home loan process with Vanderbilt Mortgage went smoothly and was all done online. We didn’t have to go to an officer, which is nice because of where we live and they made it really simple for us. We filled up the application then it was mailed to Vanderbilt. Vanderbilt then got a hold of us and walked us through, asked us a bunch of questions, and we answered them and provided them with everything they needed. They were usually good about getting to us within 24 to 48 hours of sending anything. Our loan officer was Alice and she was really nice. She was always there ready to work with us for anything that we needed to have done.
She wasn’t always calling or asking for the next thing we needed. She trusted us to get our piece done and we trusted her to get her piece done, and it all worked really well. The process took a little longer than normal and took about four months because we had issues that were out of our control. I’ve never had an easy time getting anything done with any type of mortgage so my working with Vanderbilt Mortgage was as easy as it was, and I was really surprised by that.
Reviewed Jan. 21, 2018
Vanderbilt Mortgage is a great option. Their home loan application process was easy too, although there were a couple of things that I had to send a couple of times. They also transitioned through three different people over the course of my application which delayed the process a little. But the people at Vanderbilt were all real easy to get in touch with and they handled everything as quickly as they could given the circumstances. They answered any question that I had as well.
Reviewed Jan. 21, 2018
My experience with Vanderbilt Mortgage was good. Their home loan process was fine. We filled out the paperwork and it was sent in, and they told us what we needed to do, and what stuff we needed to process and bring to them. It took a week to get the loan through. I talked to the representative on the phone, and the only other representative we talked to was through the closing and I didn’t have any problem with any of them. I worked closely with Brandon and he was really cooperative and really nice. I felt good about his level of knowledge. He knew what he’s doing and he explained everything to us to where we could understand it.
Reviewed Jan. 20, 2018
Vanderbilt's home loan process was very quick and easy. I filled out the application and then they did the rest. Their reps were also awesome and very helpful. I'm satisfied with Vanderbilt.
Reviewed Jan. 20, 2018
Getting a loan from Vanderbilt Mortgage has been very easy and there was a lot of help. It was straightforward and there wasn't any hidden information. Some people will tell you, "This is going to be your loan in the end." But when you pay your down-payment, something has changed. With Vanderbilt, there were no changes and I can pay my home off early by paying extra on the principal. Also, anytime I called the rep no matter what time of day it was, he was helpful. If he didn't know, he would call me back and I would have been surprised if it took him two hours. My overall experience was a really good one. And, I have recommended them to a friend who was looking to buy a home also and going to the same place I was.
Reviewed Jan. 19, 2018
Applying for the home loan with Vanderbilt Mortgage was easy and their representatives were very helpful and knowledgeable. The process took a month from beginning to end and my monthly payments are done online.
Reviewed Jan. 19, 2018
While it's not good communication, we've been communicating with Vanderbilt Mortgage. They've told me who to call and how to do the stuff that we need, but I just call the number and I don't know who I talk to. We're still not at the house as there's been a lot of little problems with the inspection that's happening on the mobile home.
Reviewed Jan. 18, 2018
Vanderbilt was a pleasant experience. Their representatives were professional, cordial, knowledgeable, and they answered all my questions. They were also pretty much quick in reaching out to me. The process took at least six months and the holdup was due to dealing with the county. I filled out the forms and Vanderbilt basically approved it. Everything was fine. I also filled out a form so my payment can be taken every month from my checking account and my first payment is good for six months.
Reviewed Jan. 18, 2018
The loan process with Vanderbilt has been easy for the most part and they didn't require too much of me. They kept in touch with me and they'd leave me a voicemail if they couldn't get a hold of me. I liked that, a lot of times, they were professional and left their extensions. I've had companies before where they just say their name and to a call them back at a certain number but then I don't know how to get a hold of them directly. I've dealt with three reps and they were all good. I've recommended Vanderbilt to my parents and they're using them to get a house, too.
Reviewed Jan. 17, 2018
We applied for a mortgage at Vanderbilt and it went through. The home loan process was very easy, we got a lower rate of interest, and we were pleased with the lower payments.
Reviewed Jan. 16, 2018
I had a lot of questions as a first-time home buyer. I went through a couple of people at Vanderbilt Mortgage and they were really nice and helped me through the process and the different steps. As far as communication, their people are really busy but it's not their fault as they got tons of people they're working with. Nonetheless, it was a pleasant experience and I would definitely recommend them to my friends and family.
Reviewed Jan. 15, 2018
Vanderbilt's home loan process was good and fast. It was steady and easy and the notary guy was able to explain everything in detail to us. The rep I worked with was positive. He made sure that he went through everything in detail to understand all of the main stuff throughout the process. I have been recommending Vanderbilt to everyone that comes and hangs out at the new house. I tell them to go and find the house that they like and go for it.
Reviewed Jan. 14, 2018
I was purchasing a manufactured home and Vanderbilt Mortgage was recommended to me. Their loan process was smooth. I simply gave them the information that they asked for and they gave me an answer within a few days. My loan officer was really polite and explained everything. The other team players were great people, too. They answered immediately or replied back by email if I had questions. On the other hand, when they told me that I was approved for the loan, they sent me a temporary contract. But to get the home, it showed that I had to have my other home sold before that could be approved. So, I had to wait till my home was sold. I was planning to get the manufactured home before my other house sold so I had a place to stay. I ended up staying in a hotel for about two to three months. Other than that, everything was good. Dealing with Vanderbilt Mortgage was easier than going through Wells Fargo. I would recommend them.
Reviewed Jan. 13, 2018
Vanderbilt Mortgage did the financing of my mobile home. It was like any other loan. It was aggravating, but we got that taken care of. It went fast and the people were nice. I had to provide military information and get proof of real income which was no problem. I didn’t understand why they had to see some of my military papers but they did, and it was all taken care of. My loan officer, Allison, was very nice, very knowledgeable, and I was satisfied with her. It only took a couple of days for the loan to go through.
Reviewed Jan. 12, 2018
Vanderbilt did the financing for the first house we bought 11 years ago, and we also got their services for the house we bought last November. They're good people to work with. They're knowledgeable and explained everything to me. The rep that we had was fantastic as well. She was very knowledgeable and a very sweet lady. I'd recommend them to people who want to buy a house.
Reviewed Jan. 12, 2018
I have been dealing with Vanderbilt Mortgage since 2002. This is the most deceitful, underhanded, and rudest company I have ever had the displeasure of dealing with. First off a lot of people do not know Vanderbilt Mortgage and Homes First Insurance are the same company. Vanderbilt Mortgage tells you that they will escrow your insurance through their preferred insurance company Homes First Insurance. Vanderbilt hounds you if you are even close to your due date, then if you get a different insurance company they add their insurance back telling you that you have no insurance when their system shows your new insurance. Then when you decide to pay your mortgage off early they change the payoff every time that you pay it off. I WOULD RECOMMEND EVERYONE STAY AWAY FROM THESE PEOPLE. They are crooks who deny legitimate insurance claims, badger you to death, and sell shabby products to hard working people.
Reviewed Jan. 12, 2018
I was more comfortable with Vanderbilt Mortgage because it was a conventional loan, not an FHA loan. I had little hiccups with the other house but it was all smooth sailing with this one. The person I was working with the other house didn’t want to work with me. She didn’t know anything and she delayed it for me. For this new house, the process did not take too long and we got everything all taken care of. Everything was good. I will recommend Vanderbilt Mortgage to another friend. I have somebody who's looking into buying a house and I'm going to recommend Vanderbilt to him.
Reviewed Jan. 11, 2018
When I was buying the house, I put in an application in all four of the banks that I dealt with mostly and Vanderbilt Mortgage was the second to get back with me. Between them and the other banks I dealt with, they approved me for about $25,000 more and zero down. The place in San Antonio was rude on the phone, but everybody was friendly. They wanted my business instead of me trying to feel that I have to ask them for it. Their application process was also easy. When I had a question about the online, they said to call them and I didn't even have to wait on the phone. The process took a month and a half to get done. They waited for me to get back from working out of town for a month to sign the paperwork. Everything went over pretty well and I was pleased with how quick and efficient it was.
Reviewed Jan. 11, 2018
I bought a trailer five years ago and the financing was through Vanderbilt. Then, when I decided I needed another one for another rental property, I went to them again. The experience has been good so I stuck with them. It took me, my wife and my granddaughter a couple of days to decide which mobile home we were looking for. But then, once we committed to that, it was a pretty simple process. 15 minutes with the paper signing and then another 15 minutes on a different day to close it. It was already pre-approved and got a good credit rating. People from Vanderbilt were very courteous and cooperative. They did everything they had to do. I'd recommend them to others.
Reviewed Jan. 11, 2018
Vanderbilt financed the home we wanted and they were easy to work with. I applied online and they took it from there. I also spoke with their reps over the phone and they were courteous. We started the process on the 1st of November and by mid-December we had the paperwork finalized.
Reviewed Jan. 10, 2018
We filled out the paperwork and waited for a call back. Vanderbilt Mortgage was quick to respond and had the cheaper interest. They were also very professional with giving us a courtesy call telling us how the process was going to unfold. They did very well. We started working with Vanderbilt at the end of November and we’ve already bought the house we’re living at now. Give them a shot and you won't be disappointed.
Reviewed Jan. 10, 2018
The process went very smooth and took less than a month. They were all nice and since I work in surgery, it was hard for me to get called back but they would call me back. They made the home buying process super easy and I would highly recommend them.
Reviewed Jan. 10, 2018
We were looking at building and we shopped around a little, and we found Vanderbilt. The process was difficult at the start and it took three to four months to get it all done. I'd tell my friends to try Vanderbilt, but I don't know if that would have been my first choice.
Reviewed Jan. 10, 2018
We had a good experience with Vanderbilt. I talked to some of their reps who called to ask me questions and they were really nice and friendly. The process took around two months because we had to go through the whole process twice. They couldn’t change the date and use the same stuff. Other than that, it was all right and they were helpful in getting everything that we needed done.
Reviewed Jan. 9, 2018
Vanderbilt Mortgage’s overall lending process was very time-consuming. We started in March and we finally closed in December. The trailer had to be built and then they had to go back as far as for job history and getting verifications on that end. I work in construction and have worked in a lot of places. I was a pipefitter by trade at that time working in construction all across the United States and have worked at a bunch of different chemical plants. Vanderbilt was easy to stay in contact with for the most part.
Reviewed Jan. 9, 2018
Being the very honest, straightforward southern woman that I am, I am going to tell y'all like it really is. The process of buying your first home is nerve wracking, stressful & takes forever to reach closing. But the end results are so worth it especially when I had a awesome Vanderbilt staff helping me. I would literally email my specialist every day and she would always answer me back even though I'm sure she was sick of me worrying her. I cannot thank her enough for always being there! Sisley **, you rock!
Reviewed Jan. 9, 2018
Vanderbilt Mortgage did a land and home package, and the process was fairly simple. I filled out the application and they told me whether I was approved or not and for how much. That took four days though, which was a little longer than I thought it would be. They were impossible to get a hold of as well. They need to work on communication but in all two times I talked to a representative, the interaction was good. Then if I couldn’t get a hold of Vanderbilt, I called the home center and pestered them with my questions. The entire process took about eight months which was a little long but there were some issues with the land on my end so it wasn’t entirely Vanderbilt’s fault. There were some county issues dragging the fee and taking a long time. Other than that, the experience was good and I have recommended Vanderbilt.
Reviewed Jan. 9, 2018
We called Vanderbilt Mortgage and they were the ones who got me approved. They had stipulations as to what I had to come up with to get financed, which I met two days later, and they went from there. I spoke to six of their reps and they were all awesome and knowledgeable. The process was a bit long since it took three months almost to the day for me to get into my house. I also am a little unhappy about my interest rate. But they got me a house so I'm happy with them.
Reviewed Jan. 8, 2018
Vanderbilt gave me a loan. I went over to them and after that, they filed a few things. They were very good with the process.
Reviewed Jan. 8, 2018
My son had gone through Vanderbilt Mortgage and I heard about them through him. The home loan process was a fair experience but a lot of it was more or less trying to track down my information that they wanted. Sometimes I had trouble trying to find my information and I probably forgot what it was that they wanted. I got the papers for my current and future income and updated some of the banks to secure the loan. The process wasn’t long and it was on my part that it took me twice as long to come up with the money to go through it. I dealt with two to three reps and they were fairly knowledgeable on the overall process. I would tell others about my experience which went through quicker than I thought it would.
Reviewed Jan. 8, 2018
A friend has tried Vanderbilt Mortgage and was talking about it, but when I saw some of their flyers, I thought it might be a good business to deal with. And so far, I like it. The whole process was long, but I felt comfortable doing it. I had some things I had to handle before I purchased a home, so it took a few months. I understood what I had to go through to get it done and everything has been great. The people at Vanderbilt treated me with the utmost respect and they were very easy to contact. Whenever they needed to contact me, they called at 4:30 when I got out of work, just like I told them, so I never missed a phone call. I will recommend Vanderbilt to a friend. If you feel that you can't purchase a home, all you’ve got to do is try. Vanderbilt will work with you.
Reviewed Jan. 8, 2018
The process was simple and the Vanderbilt reps were easy to work with and very informative. They were easy in getting everything to me and in emailing me, as I made it easy for them as well because I emailed everything that they needed in a short amount of time. From beginning to end, the process seemed to have taken two months and that was the right amount of time because that also had to do with all of the little stuff that we had to make sure that we got done and out of the way. I had just done my first payment through the phone but I'm going to hook it up where I do it online as well. I'd recommend Vanderbilt.
Reviewed Jan. 7, 2018
I filled out the paperwork and provided whatever documentation they needed. The process was painless. The reps called several times, and when I was not home to answer, they called right back. Whoever I spoke to was able to immediately bring up my file, tell me whatever it was that I needed to provide or whatever information the person needed. I didn’t have to wait for the representative who called me originally to be free to talk with me. Any of the reps could talk with me, so that was very helpful. There’s no penalty for paying it off early, so that’s a good thing.
Reviewed Jan. 7, 2018
Vanderbilt Mortgage was efficient and quick, had good customer service and wrapped up the process fairly rapidly so it went well. They gave us good feedback and when we had questions, they were able to answer them very quickly. They aren’t accurate but they pretty much could answer whatever we’d asked. They did a very good job and we were pleased with it.
Reviewed Jan. 7, 2018
I had a really good experience with Vanderbilt and I would recommend them to anybody in the future. The home loan process was mostly done with the home center that they set up with Vanderbilt. It took about three weeks from the first contract until we closed the loan which was faster than what I expected. Their reps were very personable, very informative and answered any questions that I had. Vanderbilt is quick and painless, and I can pay either by a check or online.
Reviewed Jan. 7, 2018
We've done all paperwork with Vanderbilt within three days, so the process was quick. The reps explained stuff and broke it out for me. And everything has been fine with Vanderbilt Mortgage.
Reviewed Jan. 6, 2018
It was easy to get started with Vanderbilt Mortgage. There was a lot of paperwork, but I expected that. Their people were as nice as they could be and they gave me a number and told me to call them if there was anything I needed or wanted to know. The process didn't take that long and we got our loan approved in July. They were great to work with and I'd tell my friends to go to them.
Reviewed Jan. 6, 2018
To obtain a mortgage from them, I had to fill out a basic form and then we got a pre-approval for a loan amount. And then someone from Vanderbilt called me back and I had to provide five more pieces of information, which were nothing serious. And then we got approved. Vanderbilt came to the dealership and we signed all the papers there. So, it was super convenient. The process from beginning to end for the part Vanderbilt was involved in took two and a half weeks, and it was very timely. The process was very streamlined and really straightforward for us. And it went very quickly.
Vanderbilt's people were very helpful. My first payment is due on the first of February. And at this point, I’ll write them a check. But I’ll get things set up so the money would be sent as a direct deposit to them. My experience, overall, was very pleasant and easy, which was all I wanted from a mortgage company. I would definitely recommend them.
Reviewed Jan. 6, 2018
Vanderbilt's process was fantastic and it was very easy too. It was almost seamless going from our builder to them. The rep walked us through the process and had the projector up and the paperwork. He was very informative and he answered all our questions perfectly. Buying a house was estimated to take three months but our process was really short -- it took about a month. We did all the digital signing, and we also have something set up online for the payments now. Vanderbilt is great and I'm happy. I would recommend them to others.
Reviewed Jan. 5, 2018
I just got started with Vanderbilt and I haven’t had my first payment yet. I got my house and I’m still waiting for some of my utilities to get installed. I applied at the place where I wanted to get my home from. I applied for a credit there and they told me Vanderbilt approved me. The loan process wasn’t too bad although it was time-consuming. I filled out a lot of paperwork about my work and income. At the same time, I had to meet my uncle’s availability. He was available on days I couldn’t meet and vice versa. But the Vanderbilt reps were very friendly. I like the way they called and talked, seeing if they could help me with anything. They were checking up on me every so often to make sure everything was going well. Vanderbilt is the first company that helped me get my house and start a future so I will recommend them.
Reviewed Jan. 5, 2018
We got the home loan pre-approved through Vanderbilt and then we waited to hear back from them. The process took a couple months. We’ve closed now.
Reviewed Jan. 5, 2018
My leaser told me about Vanderbilt Mortgage and she put up the application for me. Then Vanderbilt looked into all my taxes, and that’s how I ended up getting a loan from them. It wasn’t that hard to contact them during the whole process. I tried other places but they were pretty hard and I couldn’t work with them. I would definitely recommend Vanderbilt to all the people who are in my situation.
Reviewed Jan. 4, 2018
We drove out to Vanderbilt’s location so we stopped by. The lending process was difficult because a lot of people were involved and we had to contact them or they had to contact me. Also, there was the gathering of all the paperwork and there was a lot to process, and it took two months. The only person that treated me well was Cady and she helped me throughout the whole way. But the people that I talked to before her wasn't quite what I was looking for. I've been having issues with Vanderbilt now so I’d pretty much tell my friends to maybe finance through them but go with a different company.
Reviewed Jan. 4, 2018
My interactions with the Vanderbilt Mortgage reps were excellent. It was very user-friendly and they walked me through everything without any trouble. I filled out a big stack of paperwork and they ran my credit, and then there were some things that they needed and I got them. The process was fairly simple. A week later, they contacted me saying I was preapproved and then they needed some more stuff, so I got them those.
Reviewed Jan. 4, 2018
I had a very good experience working with Vanderbilt Mortgage. Their reps were nice and explained everything. From day one, everybody was trying to do everything they could do. They wanted to see that I got what I really wanted instead of just trying to sell something. I would recommend Vanderbilt to anybody who wants to buy a new trailer.
Reviewed Jan. 3, 2018
I went to my bank to set up my auto drafting with Vanderbilt Mortgage and they told me that I have to get Vanderbilt to do it. In the end, I can’t get Vanderbilt to do it. I got home and had to actually go online and fill on the website and then create my account. I tried to get in touch with Vanderbilt yesterday, but it's today that I got in touch with them and I have to go and finish the setting up. Other than that, everything has been fine. It’s easy to speak with the representatives although it’s a little different with quotations being where I'm at. Vanderbilt Mortgage is good company and I have good experience with them.
Reviewed Jan. 3, 2018
We’re in the middle of a home loan process with Vanderbilt wherein we will be having monthly payments with them. There was a lot of paperwork back and forth but everything went smoothly.
Reviewed Jan. 3, 2018
The process of getting my mortgage was a pain because of the FHA type loan but it wasn’t on them. The reps were all nice though sometimes there was a little confusion of whom I need to speak to.
Reviewed Jan. 2, 2018
I was worried that the loan process with Vanderbilt Mortgage took too long. I was living with a friend and he had relatives coming in from out of the country. They weren’t supposed to be there the day before I was supposed to move in to my new house so I was really worried that it wasn’t going to happen and I was apprehensive about the timeframe. Vanderbilt's people were great and bent over backwards to help me.
Reviewed Jan. 2, 2018
I filled out an application, talked to one of the loan officers and they got me preapproved. We went through another process of getting approved and it took a little longer because I'm self-employed. After we got all of that paperwork in, that was it. I was preapproved in October and we moved into our house this month. The first loan officer was Matt and the second one that got me approved was Brad. Brad was really good. He always stayed in contact with me and he called me even if it was taking a long time. He helped me with everything and made the process so easy. Everything went smoothly and I'd recommend Vanderbilt.
Reviewed Jan. 2, 2018
Vanderbilt treated us really good. They're easy to contact when we have questions. And closing was easy too. It took us about two hours to fill out the paperwork and then they had us approved in two weeks.
Reviewed Jan. 1, 2018
Working with Vanderbilt Mortgage was a good experience. It was mentioned that they had easy financing. Depending on the credit, they finance with 0% down. The process was easy and simple. I filled out the application and in three days, I had a response. Everything about all the paperwork to get through the closure was written. We started late September and went to closing in November. The only hold-up was making sure we were who we said we were. It wasn’t a lengthy process. In addition, each time I called up to the office, I got the answers that I needed. If they didn’t have an answer for me, they directed it to someone that had the answer. I'd recommend Vanderbilt to someone buying a house. It's a good service.
Reviewed Jan. 1, 2018
I had purchased through Vanderbilt Mortgage in the past and paid off a loan with them when my husband and I were very young. And when we were looking to trade in our singlewide mobile home for a doublewide, we were interested in a specific model, and the salesman asked about loan preferences and I said, “Well, we had worked with Vanderbilt before and we'd like to work with them again.” So, they contacted Vanderbilt and initiated the paperwork for us. Vanderbilt contacted us and was the most helpful. They provided information and paperwork that the dealership did not do. They sent us paperwork, called us, checked on us, and worked with us. I called them and reached out to them a couple of times. I love the website too as it's so easy to use and I was really happy and satisfied.
Out of the whole trade-in process and working with the dealership, Vanderbilt and the ease and peace of mind I have working with the company I've worked with in the past and knowing what great customer service they have, was the only reason we're doing what we're doing. Vanderbilt’s reps reached out to me and I returned or answered the call. They had information for me or answered a question that I had called and left a message for them about. Due to my work schedule, I work in an emergency department in 12 to 16 hours shift, and they got back to me immediately, and I liked that. And if I had a question, I can say, “Well, I'm going to be at work. I'll be at home on Monday between 8:00 and 12:00,” and got a call between 8:00 and 12:00. I'm treated with the utmost respect and as a friend. I truly feel that they listen, and that’s something that’s lacking in most banks and loan companies these days.
Reviewed Jan. 1, 2018
The Vanderbilt Mortgage representatives were really polite and took the time explaining things for the mortgage. They were there to help every time I call and were really helpful. The mortgage process went really smooth and took about 3 weeks to be approved, which wasn't long. I had a good experience with Vanderbilt and I’d go to them again if I had to.
Reviewed Jan. 1, 2018
I was contacted by Vanderbilt and given a request for primary information. Three days later, we were preapproved with the exception of selling our present home to be qualified for the loan. Once we sold our previous home, we were able to close within about 14 days of that sale. Their reps were very easy to get along with, very precise in what they needed and anytime I contacted them, if I did not get them immediately on the phone call, they called back within the hour. If they needed paperwork, they called me or emailed me, and I emailed them the paperwork that they needed. It was pretty much hassle-free compared to other mortgages that we went through. Plus, what we got for what we paid for was reasonable. If you are going to go the route we did, Vanderbilt is the place to get the loan.
Reviewed Dec. 31, 2017
I heard good things about Vanderbilt Mortgage. They didn't turn me down and worked with me. They were all nice and helped me out a lot. They did a marvelous job and took the time out to do what they needed. I will recommend them. As long you’d be true to them and let them know those circumstances about buying a good home, they are good to work with and they will see you through.
Reviewed Dec. 31, 2017
There were no problems during the entire process with Vanderbilt. Everything went fine with them.
Reviewed Dec. 31, 2017
We started working with Vanderbilt on a mortgage loan in September. I called them about a mobile home that they repossessed and then later on I decided I didn’t want that one. I wanted to put a new one off the lot the home was on. We’ve bought several houses in the past and the process we had with Vanderbilt was real similar. It was just a good deal of giving them what they need. It was easier than buying a house but the biggest thing is we got to have good credit to start with. And then everything flowed really well. Once we went with the other home, the process took about three weeks. And everybody at Vanderbilt was great. Every step of the way, they were all professional and answered all questions. They treated us very fairly and they got things done in a real timely manner. With our experience, I would highly recommend them.
Reviewed Dec. 31, 2017
Vanderbilt Mortgage was the one that accepted me first so I went with them and they’ve done me well. I put in my application and Vanderbilt Mortgage accepted it. And then we signed our papers. It was really quick and they were really friendly. My interactions with reps were good. Everybody did whatever they could to help me and everybody was really nice. They knew what they were doing and they got my loan approved quickly. The entire process took around three months. It was a pleasant experience and they weren’t hard to deal with.
Reviewed Dec. 30, 2017
The Vanderbilt home loan process was easy and took about four weeks. I primarily talked to them over the phone and I had to go in once. Everything was approved and I signed the paperwork. The reps were great. Any questions we had we contact them and they were very helpful through the entire process.
Reviewed Dec. 30, 2017
I went to the mobile home lot, picked up my home and filled out the paperwork. Everything was painless. I talked to several Vanderbilt reps on the phone and on one time, one called me and another one called again about the same thing the next day. They said it was to verify, back everyone up and make sure there were no mistakes.
Reviewed Dec. 30, 2017
The people at Vanderbilt let us know what we had to do in order to get approved. They worked with us even though we had to get the money up for the down payment in a certain amount of days. It took a month from the time I talked to them to the time they got my loan approved. They did the best they could do and I appreciated them for that. Vanderbilt Mortgage is the best one to try to get a loan from.
Reviewed Dec. 30, 2017
I went looking for a mobile home and then I was told of a Vanderbilt home that was repossessed. The process went pretty fast and it was pretty good. I just had to show proof of work and then last two years going through forms. The reps called and I heard from two different people from them and everything went fast. The customer service was pretty good. When I called, they give me the answers that I'm looking for. Vanderbilt has really good people and they finance you quickly.
Reviewed Dec. 29, 2017
We decided to finance with Vanderbilt because their payment amounts were really good and were better than what others were offering. They've been very nice with everything and everything went smoothly. If had any any questions, they helped me, which was good. I also worked with two very nice people, one I worked with to do the paperwork and the other one called me and told me to call her if I have any questions. We finalized our paper in less than an hour and the whole process took less than a week. Vanderbilt is the first one you need to go to if you're ready to get your manufactured home.
Reviewed Dec. 29, 2017
Vanderbilt's rep was very good and knowledgeable and he was doing his job. The overall home loan process was very smooth and it all went pretty good.
Reviewed Dec. 29, 2017
Vanderbilt was easy and they were fast on getting me approved. The process was quick and I didn't have any problems. All I had to do was sign the papers at the manufacturer and that was it. They called and asked me a few questions and everything was good. Every representative I talked to were all helpful. They called to tell me it was good and if I asked questions, everybody always had an answer for me. I would definitely recommend friends to use Vanderbilt.
Reviewed Dec. 29, 2017
This is my first mortgage and Vanderbilt Mortgage was helpful throughout the process which took two months from beginning to end. There was quite a bit of paperwork and whatnot but it was an easy process with their guidance. My experience with their reps was good and they were very helpful and very knowledgeable.
Reviewed Dec. 28, 2017
Vanderbilt’s loan process was easy. I just provided the requested documents and I was approved in 10 days. We had two delays that were not related to the mortgage process. It's just the unavoidable delays such as monkey wrenches that got thrown in that made it a little frustrating. The rep, Amanda, was great in contacting us and keeping us up-to-date on where we were and what documents we needed. She went above and beyond reassuring me and sometimes helping me understand the process. She is one of Vanderbilt’s shining stars. Overall, everything went according to plan.
Reviewed Dec. 28, 2017
I've heard about Vanderbilt from years and years ago until I decided to look them up and go from there. I've done the home loan process on the internet and all that went really smoothly. The reps were really good and I got approved 24 hours later.
Reviewed Dec. 28, 2017
The process that I went through with Vanderbilt Mortgage was good and I liked it. It took almost four months to finish all the paperwork. The paperwork and everything took a long time but everything worked out well. I would tell others to go and check Vanderbilt Mortgage out.
Reviewed Dec. 27, 2017
I applied to see what I qualified for and Vanderbilt Mortgage was one of the first that responded. They offered a great deal and it was the range that I was looking for. I went through the process back in September and I've been dealing with them since then. It didn't take a month to finalize all the paperwork. Also, they called me to make sure the process was done correctly and that I understood what the process was. They were very prompt and courteous. If anybody wants to finance a home, I will refer them to Vanderbilt because they're very professional.
Reviewed Dec. 27, 2017
I did a pre-qualification online before I even started speaking to anybody, and they followed up with a phone call and verified the information I put on the pre-qualification. The process was trouble free and the paperwork I had to fill out was minimal. The rep, Jesus, was very professional and he absolutely knew the product very well. He was excellent at returning phone calls and was quick with answers when I had questions. He did a great job and left no stones unturned for me.
Vanderbilt’s people had their own set of responsibilities and they worked together and communicated as a team very well. The company divided the whole realm of responsibility between four different young ladies and had them tackle their own responsibilities. And then they reported back to the head. It was really an excellent experience from start to finish and I have recommended Vanderbilt Mortgage to other people.
Reviewed Dec. 27, 2017
Vanderbilt was one of the few mortgage companies on the list that I could pick from. I took care of the loan process in person and their reps took two to three days to get back to me. Their customer service was good.
Reviewed Dec. 26, 2017
Vanderbilt approved my home loan and gave the best offer. The process involved a lot of paperwork but it didn’t take long to get approved. We started back in March and I did the closing in September and then we didn’t move in until December. However, I never called and got somebody on the phone. I always had to leave a message and always had to wait for a callback. But the reps were full of information and if they didn’t have the information I was looking for, they were quick to respond back to me and give me the information I was trying to get.
I've dealt with so many people at Vanderbilt because at first we had this person and then a couple of months later, I was talking to someone else. My contact seemed to be different every other month. Sometimes I'd leave a message for three different people and it would take me three days to get a response, but that was only once or twice. Vanderbilt as a whole did their job exquisitely and I would recommend them to anybody.
Reviewed Dec. 26, 2017
This was my first home loan and Vanderbilt was really helpful. They explained things to me because I was really clueless about the whole thing. They were super nice and answered all my questions. They got back to me very quickly about things and they’ve been great so far. The first place that I went to assigned me for a different loan and Vanderbilt accepted my loan. I had poor credit and I’m glad they gave me a chance. They worked with me so it was possible that I could make a payment. If they weren’t calling me, they were sending me text messages and kept me up to date on the paperwork if they received it. They were also very friendly and they made me feel even more excited. Vanderbilt Mortgage is a great place to go to and I definitely recommend them.
Reviewed Dec. 26, 2017
Vanderbilt was the first lending provider that came back to me and I talked through with. The process with them was easy and the people were really nice. My experience was fine though I hadn't been with them for a very long time. I'd use them because they're very helpful and kind.
Reviewed Dec. 25, 2017
The home loan process with Vanderbilt was simple and easy. Every time I called, I had somebody who was available to talk to. And they called me for information whenever they needed it and I didn't have to get in touch with them. They sent me e-mails and I got to check them and e-mailed them back with the information they needed. They were very helpful and provided the information I needed. I would definitely refer them.
Reviewed Dec. 25, 2017
The people of Vanderbilt were very helpful. Anytime I had a question, they would always answer it or find an answer for me. I was in a panic mode a couple of times and one of the girls always called me and made sure that I was okay and that I understood everything that was happening. Plus, they were all really friendly. It was a really good experience. In fact, I mentioned to a customer of mine the other day that I had gone through Vanderbilt and that that experience was good.
Vanderbilt Mortgage Company Information
- Company Name:
- Vanderbilt Mortgage
- Address:
- 500 Alcoa Trail
- City:
- Maryville
- State/Province:
- TN
- Postal Code:
- 37804
- Country:
- United States
- Website:
- www.vmf.com
