About Speedy Cash
Speedy Cash is licensed to operate in multiple states across the U.S. (including Nevada, Oregon and Washington under the name Rapid Cash) and provides short-term cash loans online, over the phone and in stores. Speedy Cash strives for a personal connection with its customers and offers payday loans, installment loans and title loans.
Overall Satisfaction Rating
- 5 stars1249
- 4 stars135
- 3 stars68
- 2 stars42
- 1 stars324
- Get funds in as little as a day
- Online and in-store services
- Loans from $50 to $26,000
- High APRs
Speedy Cash is a short-term lender that offers payday loans, installment loans and title loans to help you get the money you need fast.
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They are very happy and ready to help. They have been good to me. When I have to get money in a hurry they are always there to help and refer them to everyone. I don’t have to worry about if I’m going to be approved or not. I’m able to take care of business in a hurry because of their help.
Always on helpful and on time with the needs met. Signing up online is very easy to use and convenient. Get all my financial needs done. I will recommend Speedy Cash to everyone that know and all my family members to visit any location near them for their immediate and short financial needs.
I have appreciated and enjoyed the experiences I have had with this company. It has always been completed within a timely manner. The app is a great way to get the process done when there is no time to be on the phone for any length of time. Thank You.
Look for someone other company. If I can give a lower rating I would. My husband has been a good payer, no late or whatsoever. And when he got hospitalize ICU (can't talk), I called them to let them know about it (warn them ahead of time). And they "literally have no clue on what to do on this situation". I try to understand that they can't give out any information to me (I'm the wife, I have all acct info, etc) but I have been transferred to 3 different departments and they all suck! They don't deal with this thing. "No clue on what to do".
First I called the branch. She kept repeating herself — she can't give me info, she needs to talk to my husband (well my husband is in ICU - they don't understand?), transferred me to cust relation (same thing +++rude), then transferred to customer service — another rude and clueless person. I mean common guys? Why don't you know how to handle this type of situation? End result, nothing was done. Even if I told them just put a note on the acct about what had happened to my husband. My main intention was to do payment arrangement just for 1 month (again my husband has never been penalized with late fee) and they had no idea how to help me.
Also, please when you recruit customer service rep to make sure they know "customer service". I mean how can they be rude? Like you're talking to an emotionless person with no clue. That's how it is. Great customer service = good company, so if they don't care about their customers all they want is your money and their very high interest, period.
This kind of experience is not what we like to hear, Kristine. We do appreciate you taking the time to share this feedback. To help us fully address your concerns, can you send a detailed email to CustomerService@SpeedyCash.com. Make sure you include your name and the best way to reach you so we can get back in touch.
I am self employed. But I been trying to establish a relationship with you so when there are incidents that actually happen in between pay period there would be a place I could go to. I have a salon which my employees pay me every week ($2000). I went to Cash App as a way for them to pay without physically being on site every Friday. For me it was to be able for fund to be readily available instantly and to be able to verify the income because you can go online on print out monthly statement and it is also link to a bank account set up for you.
The last time I was going to apply for a loan but was told that cash app was not considered a real bank and even though I did have a traditional account that I transfer funds from my cash app account but I was only able for get $200. I had to seek out another source for the addition funds needed for the emergency. I understand that there are specific guidelines that must Be followed but there should be some other means of consideration in these incidents when you’re trying expanding your customers base. Please do not misunderstand this is not a complaint, Just a thought to help look at ways assist other people to come to you for business. Because there is a market to be tap in to with self employed bank deposit people. And Cash app and other services like them are becoming a normal way of doing business???? Overall love the company and what you doing great customer service.
This company are straight crooks!! They took a payment out of my account a week early! When I called to tell them they have wiped my account clean and left my account $244 negative all they said was “sorry, we can’t do anything about this.” I am livid! Not only did they leave me with an overdraft bill but you basically took my grocery money!! I ended up having to get another loan to buy food!!!! I am sending this out to all the review sites and contacting the local news! It’s not enough they prey on people living paycheck to pay check with their high interest but then put you in even more of a financial bind by taking unscheduled payments! Once I am done paying these loans off I am done with this company!!
Hey Darlene, thank you for taking the time to explain your payment experience; I can understand why this would be frustrating. Our Customer Service Team would like to takea deeper look into your payments. Can you do me a favor and send an email fully outlining what happened to CustomerService@SpeedyCash.com? Please make sure to include your name and contact info with any other additional details to help catch us up to speed.
When I got a loan with Speedy Cash, I was aware of the high-interest rates but I was in a tight situation and needed money here and there to cover me. A line of credit worked well at the time until I racked it up to $1,000 and realized I would almost never be able to pay it off. So when I needed to get another loan elsewhere, I told them I wanted to consolidate Speedy Cash into that loan. The new, far more professional loan provider obliged helping me pay off the $1,000. Given Speedy Cash receives automatic payments from my bank account, I ended up with a credit balance of $186.77. All this happened in October 2019. It's now December 2019 and I haven't received my refund.
I've called several times and emailed and for the first few times, I trusted them when they told me they were mailing me a check according to their policy. It never came. I called November 6, 2019, after watching the refund sit in my account as a credit to it. I was afraid to deposit it in fear that they would charge me for claiming my refund money.
I was in a bind and needed a few dollars until my next paycheck and had been anxiously waiting on the refund check so I was forced to withdraw a few dollars from the line of credit. Yes, you read that right. Instead of letting me withdraw my refund balance since my account was paid off and had a refund balance on it, they removed the refund balance so I could be in debt with them again. Predatory! Also, on that call, I was told they had JUST sent the check off despite telling me before in previous calls that it was on its way and I needed to wait 7-10 business days. So here I am receiving mail from everyone else but Speedy Cash.
I finally called again on December 9th, 2019, over a month after they told me they were really sending my refund check at the beginning of November. The representative swore up and down that it was really being sent out. In hindsight, I should've demanded they sent it out with a tracking number for me to watch. Still, on this call, I get told an Account Specialist is looking at the account after I demand that the refund be credited back to my account again. Got a call back that same day from Customer Service. I returned the call to discover they want to verify my account and I ask, "You're not going to tell me you're going to send another check are you?" The skittish representative tells me "No, we're just verifying your address for the account specialist."
That was at the beginning of the week. Mind you, I've been dealing with them on this refund since October 2019, it's now the middle of December. Speedy Cash is fine setting up a line of credit for you to borrow from and getting your money back with great interest but it seems with anything else they are highly unprofessional. When I finally get my money back, I'm done with this company.
Hi Leroy, I’m sorry to learn about your experience. Thank you for letting us know abou this as your feedback helps us get better. We would like to look into this issue further. Please contact us at CustomerService@SpeedyCash.com.
So on November the 19th I sent Speedy Cash an email revoking their right charge my bank account/debit card. On 12/2 they charged it anyway which put my account in the negative, so they illegally took money from my account. For 3 days I tried to get it resolved. After speaking to multiple people I was told after the payment cleared they would issue the refund as well as the overdraft fee I received. I call Monday the next week and was told since I called today they would start the refund process, but not refund the overdraft that was caused by them taking money when they had no right to do so. Then was told about all the hoops I was going to have to jump through to even get the overdraft back.
Their people need to be made aware of all the processes it takes to handle a customer in this situation. On top of that if you go through speedy cash for quick funding they can deposit the money the same day or the next business day, but if they illegally take money from you they take up to 10 days to get the money back to you. Not good business practices to say the least.
Hi James, I get it - that does sound frustrating. I would like our Customer Service Team to take a deeper look into your account. Could you do me a favor and send our team an email to CustomerService@SpeedyCash.com fully outlining your experience with your name, contact info and best way to reach you?
I have been dealing with this unprofessional company on the phone now for hours with zero progress. Basically just told me there's nothing they can do. I took out a small payday loan of $200 and have made 3 payments only to find out my payoff amount is still over twice what I borrowed. The amounts that I paid towards my balance were not used toward my balance but towards only interest. My payoff amount after this is done will be over $500 for a PAYDAY loan. I do not suggest anyone every use this loan service.
Hey Lissa, we're sorry your experience didn't meet your expectations. Part of being a responsible lender is making sure our customers fully understand any interest/fees associated with their loan, along with the loan terms. If you would like to discuss any of these details, our Customer Service Team would be happy to help. Please feel free to reach out to them at CustomerService@SpeedyCash.com.
They request all your personal info so that they can share it with marketing firms that start sending countless emails and text messages advertising loans, then they send you a denial saying your score is 100 points less than what it really is just to get your info!! Beware!! Fraud!!
Roberto - I'm sorry to hear about your experience; it sounds very annoying. I can assure you the privacy of your personal info is our top priority. It is possible that you came to us from a third party website and you are getting communications from them. This is unacceptable. If you have any additional details, can you please email them to us at CustomerService@SpeedyCash.com so we can address?
They issued a refund and solved the issue.
Instead of taking out 1 payment they took out 3. Spent hours on the phone being transferred and placed in hold. Finally spoke with Sineibe who said that since I had the money in my account why not just let the money go toward my loan. They then said due to policy I am not eligible for a refund.
Fast and friendly customer service. Online factor makes it easier just picking up the loan. Definitely a must if in a crunch but not a permanent solution when it comes down to fixing financial issues. The money is expensive but does help. Would definitely recommend to friends and family. Staff is really professional at the Riverside location. Made the whole experience great.
The process was easy, and the loan helped me. I was able to take care of some important bill. I will definitely use it again. I wish they gave a promo code for savings. I recommend this company to anybody who needs a loan. The site is easy to use. They have customer service to help with questions. The deposit is really fast, too. Thank you so much for the needed loan.
Speedy Cash Company Information
- Social media:
- Company Name:
- Speedy Cash
- Year Founded:
- United States