Speedy Cash is licensed to operate in multiple states across the U.S. (including Nevada, Oregon and Washington under the name Rapid Cash) and provides short-term cash loans online, over the phone and in stores. Speedy Cash strives for a personal connection with its customers and offers payday loans, installment loans and title loans.
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Look for someone other company. If I can give a lower rating I would. My husband has been a good payer, no late or whatsoever. And when he got hospitalize ICU (can't talk), I called them to let them know about it (warn them ahead of time). And they "literally have no clue on what to do on this situation". I try to understand that they can't give out any information to me (I'm the wife, I have all acct info, etc) but I have been transferred to 3 different departments and they all suck! They don't deal with this thing. "No clue on what to do".
First I called the branch. She kept repeating herself — she can't give me info, she needs to talk to my husband (well my husband is in ICU - they don't understand?), transferred me to cust relation (same thing +++rude), then transferred to customer service — another rude and clueless person. I mean common guys? Why don't you know how to handle this type of situation? End result, nothing was done. Even if I told them just put a note on the acct about what had happened to my husband. My main intention was to do payment arrangement just for 1 month (again my husband has never been penalized with late fee) and they had no idea how to help me.
Also, please when you recruit customer service rep to make sure they know "customer service". I mean how can they be rude? Like you're talking to an emotionless person with no clue. That's how it is. Great customer service = good company, so if they don't care about their customers all they want is your money and their very high interest, period.
This company are straight crooks!! They took a payment out of my account a week early! When I called to tell them they have wiped my account clean and left my account $244 negative all they said was “sorry, we can’t do anything about this.” I am livid! Not only did they leave me with an overdraft bill but you basically took my grocery money!! I ended up having to get another loan to buy food!!!! I am sending this out to all the review sites and contacting the local news! It’s not enough they prey on people living paycheck to pay check with their high interest but then put you in even more of a financial bind by taking unscheduled payments! Once I am done paying these loans off I am done with this company!!
When I got a loan with Speedy Cash, I was aware of the high-interest rates but I was in a tight situation and needed money here and there to cover me. A line of credit worked well at the time until I racked it up to $1,000 and realized I would almost never be able to pay it off. So when I needed to get another loan elsewhere, I told them I wanted to consolidate Speedy Cash into that loan. The new, far more professional loan provider obliged helping me pay off the $1,000. Given Speedy Cash receives automatic payments from my bank account, I ended up with a credit balance of $186.77. All this happened in October 2019. It's now December 2019 and I haven't received my refund.
I've called several times and emailed and for the first few times, I trusted them when they told me they were mailing me a check according to their policy. It never came. I called November 6, 2019, after watching the refund sit in my account as a credit to it. I was afraid to deposit it in fear that they would charge me for claiming my refund money.
I was in a bind and needed a few dollars until my next paycheck and had been anxiously waiting on the refund check so I was forced to withdraw a few dollars from the line of credit. Yes, you read that right. Instead of letting me withdraw my refund balance since my account was paid off and had a refund balance on it, they removed the refund balance so I could be in debt with them again. Predatory! Also, on that call, I was told they had JUST sent the check off despite telling me before in previous calls that it was on its way and I needed to wait 7-10 business days. So here I am receiving mail from everyone else but Speedy Cash.
I finally called again on December 9th, 2019, over a month after they told me they were really sending my refund check at the beginning of November. The representative swore up and down that it was really being sent out. In hindsight, I should've demanded they sent it out with a tracking number for me to watch. Still, on this call, I get told an Account Specialist is looking at the account after I demand that the refund be credited back to my account again. Got a call back that same day from Customer Service. I returned the call to discover they want to verify my account and I ask, "You're not going to tell me you're going to send another check are you?" The skittish representative tells me "No, we're just verifying your address for the account specialist."
That was at the beginning of the week. Mind you, I've been dealing with them on this refund since October 2019, it's now the middle of December. Speedy Cash is fine setting up a line of credit for you to borrow from and getting your money back with great interest but it seems with anything else they are highly unprofessional. When I finally get my money back, I'm done with this company.
So on November the 19th I sent Speedy Cash an email revoking their right charge my bank account/debit card. On 12/2 they charged it anyway which put my account in the negative, so they illegally took money from my account. For 3 days I tried to get it resolved. After speaking to multiple people I was told after the payment cleared they would issue the refund as well as the overdraft fee I received. I call Monday the next week and was told since I called today they would start the refund process, but not refund the overdraft that was caused by them taking money when they had no right to do so. Then was told about all the hoops I was going to have to jump through to even get the overdraft back.
Their people need to be made aware of all the processes it takes to handle a customer in this situation. On top of that if you go through speedy cash for quick funding they can deposit the money the same day or the next business day, but if they illegally take money from you they take up to 10 days to get the money back to you. Not good business practices to say the least.
I have been dealing with this unprofessional company on the phone now for hours with zero progress. Basically just told me there's nothing they can do. I took out a small payday loan of $200 and have made 3 payments only to find out my payoff amount is still over twice what I borrowed. The amounts that I paid towards my balance were not used toward my balance but towards only interest. My payoff amount after this is done will be over $500 for a PAYDAY loan. I do not suggest anyone every use this loan service.
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They request all your personal info so that they can share it with marketing firms that start sending countless emails and text messages advertising loans, then they send you a denial saying your score is 100 points less than what it really is just to get your info!! Beware!! Fraud!!
They issued a refund and solved the issue.
Instead of taking out 1 payment they took out 3. Spent hours on the phone being transferred and placed in hold. Finally spoke with Sineibe who said that since I had the money in my account why not just let the money go toward my loan. They then said due to policy I am not eligible for a refund.
Fast and friendly customer service. Online factor makes it easier just picking up the loan. Definitely a must if in a crunch but not a permanent solution when it comes down to fixing financial issues. The money is expensive but does help. Would definitely recommend to friends and family. Staff is really professional at the Riverside location. Made the whole experience great.
I borrowed $655 from Speedy Cash on 8/10/19. On 9/2/19 I paid Speedy Cash $368.37. On 10/3/19 I paid $897.18 for the final payment (total of $1,265.55). It cost me $610.55 interest to borrow $655 for 2 months. I know that I signed several legal documents but you should know what it will cost you.
Very Helpful, very easy to apply. When I call and talk with a live person they are always very helpful with their information. I have told many family and friends about this service. I had one. I have used this service many times and also I have paid loan off before sooner.
Speedy Cash Company Information
- Social media:
- Company Name:
- Speedy Cash
- Year Founded:
- United States