Speedy Cash Reviews

My experience with their customer service, particularly at the Gretna, Louisiana location, has been nothing but positive. The staff is always friendly and I enjoy chatting with them when I visit.

The application process for Speedy Cash is quick, especially online, where I usually get an immediate response. Funds can either be ready for pickup or deposited the next business day. Throughout my interactions with Speedy Cash, they've been transparent, explaining every detail of the contract.

I've always felt fairly treated, and my overall experience is excellent.

The only thing I have a problem with is if I pay it off and I go back and try to get that same amount, it'd be a different amount that I have to pay back. It'd be a higher amount. Despite this, my overall experience has been largely positive.

Good news is when she was being unnecessary mean trying get me out character I’ve remained cool, calm, collective and immediately called corporate and they witnessed the lady mistreating Customers and that a complaint has also been submitted to Better Business Bureau and if this don’t get resolved I will be forced to hire a civil attorney and pursue in civil courts because someone wasn’t faithfully doing their job or faithfully trying help anyone. Just don’t want this to happen to any other man or woman that’s why I am coming forward and bring all wrongful doings and Misbehavior of Speedy Cash management to light of BBB and Speedy Cash Corporate office.

When I called corporate they had my birth date wrong in their account, so they couldn't talk to me about it since the birthday I was saying didn't match up with what they had. They told me to go to my local branch which is in another city. I could not get there that day due to my car, and contacted the local branch again on the 20th, which was a Saturday...Still no help. So I paid $50, which is the minimum amount due according to my account on their website. Two days later (today, which is Monday) I woke up and checked my bank account and was under by $260. Not only did they not help me at all, but they screwed me over worse. Not to mention I pay $307/month on a $1,500 loan. People should take heed from all these bad reviews. A small sum of money is not worth what this company will do to you in the long term.

I called today to find out why I still haven’t got the money and Jose tells me that my account has been suspended because they going to use the full 90 working days to investigate the claim, there’s nothing to investigate. Stopped every transaction. They know who stole it. I sent you your proper documents. I sent them a picture of the person who stole the card that the store released to me. I think the purpose of them keeping your money for four months is to gain interest off of it before they give it back to you. That’s what this whole game is about, this company is a scam. Do not use them. If you don’t believe me, call the customer service and see how you get treated, they will lie to you. Tell you something is gonna happen.

They overnighted me a card, charge me $30 without my permission and then mail me another one in the same week They took $30 out of my account without my permission and I had to file a dispute for my $30 they took. It can take 90 days, really four months and it was their agent who took the money off of my account, expedited me a card overnight that I didn’t ask for. It didn’t come overnight. It came a day before the card that he said be in the mail. They will tell you anything to get off the phone with you. If they can’t answer question they’re gonna accidentally hang the phone up, I just got accidentally hung up on five minutes ago.

I’m write this letter that I’m writing right now because I asked why was my so-called dispute extended for the 90days. This is a scam. This is the most horrendous company I’ve ever seen in my life. I beg anybody please do not use this company. Look at their reviews. They are true. I swear on my mother's grave, they are true. Everything in there is true. They are rude to hang the phone up in your face, Jose and the dispute department today told me to shut up while he was talking and I supposed to be a customer. I speedy cash for this speedy cash. You got to know that this is stuff is going on. You’ve heard it from several people. I know you have. I know you hear daily but you’re still not doing nothing about it. I blame you and I would never do business with you again because of that cardholder service. Anybody I know that’s associated with speedy cash I’m gonna spread the word as long as you’re using the green.com.

I don’t have nothing good to say about y’all and I’m gonna make sure that y’all hear from me all the time because I’m gonna make comments everywhere. I believe comments in any type of social media that I can believe it, comments to my green.com because they’re scam and is sick that y’all gotta call out the country and the people don’t know how to behave like civilized human beings. Bad attitudes. When you call bad attitudes, and all they do is la la la to keep your money and take your money but they don’t wanna give you no money back.com. You can go to hell believe but it’s been his bureau. Consumer fraud have not shut y’all down. This is unbelievable what y’all are doing to me and I know y’all did it to me other people you taking my money. The money never left my account. You making me wait four months for my money and I worked my ** off for. I hate you greendot.com. You're a scam and speedy cash know it.

I explained it to the person that, the very moment I took the loan out of desperation I wrote what I was expected to pay. The person who I talked to insisted that That was what I was signing for and there's nothing that he can do. I would never recommend this company to anybody, they are taking advantage of people who are desperate in need of emergency. I pray that this company will get what they deserves one day, and that they will get the worst karma. I despise this company. For $1005 loan you are paying 281.40 X5=1,407. and Add the last payment of $1,335.11 = I was paying the total amount of $2,742.11 for the loan of $1005. I was disgusted with this company And I am cursing them, Hopefully they will get the worst karma forever!! Never ever again!!

By this time I have spent several hours trying to pay these people and it is now 5:45pm. I will call them one more time tomorrow morning and if they don't accept this prepaid card, they can forget it. My daughter's credit is shot anyway so what's one more ding. If they put a bad mark on her credit report, I will write an explanation to go with it. I think we have done everything possible to pay this loan. I've used 2 bank accounts, 5 credit cards and 1 prepaid card. Speedy Cash has no office anywhere near us (over 500 miles away) so we can't pay cash. What else can we do? I really think they aren't accepting a pay off because they want to keep charging us their ridiculous amount of interest, and the longer they keep us on the line, the more we owe. I hope these people will some day be put out of business. They are obviously crooks and preying on desperate people.

Original Review: Aug. 9, 2023

I was approved for a loan online and never received the funds. It has been a week now back and forth on hold 10,000 different times every day trying to resolve this or cancel the loan I never received! But as of today Speedy Cash says I owe $300 when my loan comes due on money I NEVER RECEIVED! They keep telling me they are “looking into it”.

May 8th gets here and I receive a notice that I will be sent to collections and my credit damaged if I do not pay, so I call speedy cash frantically trying to prevent this. I reference my emails, 11 emails that each detail that I cannot access to my account and that I cannot make payments but am trying, all while also begging, in all 11 emails, not to send me to collections because I am trying to pay. The customer service rep that I spoke to on May 8th gets all of my information and reviews my account. She advises me there is an issue with my login and it may be best to make my payment over the phone to avoid any confusion, then we could deal with the account after.

3 months I made contact 18 times. It took 3 months and 18 communications begging to be allowed to make payment for someone to finally tell me that I could pay over the phone. I had no clue this was an option as I would think that giving card numbers over the phone would be a security issue. KEEP READING, it somehow gets so much worse I promise.

On my 8th, the customer service rep and I agreed to do my payment over the phone and she got everything ready and was prepared to take my card number. I grab my wallet and open it, no debit card, I had left it sitting on my desk in my bedroom the night before. I explain to the customer service rep that I do not have my debit card as I thought but that I could call back on my lunch break sometime in the next 48 hours with that information, as I am not often available regularly to call during their normal business hours.

The customer service rep and me discuss everything and establish that i am off on Friday, May 12. She then tells me that what she is going to do is move my payment date to May 12 so that I could simply call on Friday and make my payment no problem. Fast forward again to Friday, May 12. I contact speedy cash and have my card in hand ready to pay off my loan and never look back.

The customer representative at speedy cash(a new individual that the 8th) reviews my account… and tells me… I cannot make debit card payments because my account is past due and my identity needs to be verified. So the only way I can pay is by cash. I explain to the representative that I am currently in college in North Carolina, a state that speedy cash does not have stores in. The normal speedy cash that is near my hometown is 7 hours from my college apartment and I am currently in finals. The closest store to me is 6 hours. I do not return home until June 17th for the summer and was told by the rep I would be sent to collections by then, but could not move the payment to avoid this even with a note on the account

This representative tells me she cannot help me and that she was sorry but that I should have paid from the start and I wouldn’t be in this situation. Told I should’ve made the payments. When I have sent 18 communications explaining that I could not possibly make payments because I could not get into my account.

I call three more times that evening trying to find someone who can offer help when I finally get someone who is willing to review my account. Rep reviews account for 10 minutes while I sit on hold. She returns, tells me the only other option would be submitting my license, SS card, a utility bill, and my past TWO MONTHS of bank statements to them. (This information is not needed to get the loan no, rather to simply make a payment). Because my identity needs to be verified (TO MAKE PAYMENTS).

I advise the representative that I could happily submit all of that, but that I lost my Social Security card two years prior in a small kitchen fire that occurred near the drawer that my entire family had their SS cards stored in. I even offered to submit my birth certificate instead. I am me, I can literally show them baby pictures and tell them every piece of confidential info I have all the way down to my social security number, and my mom's and dad's names and socials. I literally have my tax returns from the past 4 years and am employed.

So let me review everything here for a recap, so that it is easily to follow.

•Feb. take out loan. •March attempt to pay but cannot enter account because of error with both app and website on both computer and iPhone. •March-May sending 11 emails and making 7 calls trying to enter my account and make payment. Always just given dumb solutions or ignored, never once told I could pay via phone (mostly ignored to be honest) (only got replies to 5 of the emails.)

•Finally told May 8th I could pay over the phone by the first kind rep that I had gotten and this is verified by said rep. Who was ready to take my card number on the 8th. I realize I forgot my card and ask if I can call back when I have some free time. •The rep agrees to happily give me until my day off and just tells me to be sure I make my payment on that day.

•4 days go by and the 12th gets here. I call speedy cash ready to finally put this all behind me. It is 4pm in the evening so the day isn’t over and my payment isn’t “past due”. •I am very rudely informed by a speedy cash employee that I now can no longer make payments with my card and that I have to in store with cash. •I explain to rep that this wouldn’t be an option for me because I am away for college until June and have no stores even remotely close to me.

•Representative LITERALLY, not figuratively tells me that there is nothing that can be done for me AND that I caused this cause I didn’t “actually” want to pay after I had sent 11 emails and made 7 phone calls. Completely unaware that I could pay over the phone and believing that I needed into my account. •I again explain to rep that I cannot because of the distance and that I have wanted to make payments but that I can’t because I can’t get into my account.

•She asked when I return from college and I give her the date. •Explains to me I’ll be in collections by then and that she can’t move the date past May 12. Asked if moving it to May 12 was helpful (it was may 12… it was not being moved..). •Told I’ll be sent to collections if I don’t pay. But also told that I can’t pay. •Ask for an explanation of what changed between the 8th and the 12th that made it to where I am unable to make payment.

•Told by rep that it was random but that nobody could help and I should make the drive. •Also told by rep that the only person who could help me is account services, who wouldn’t be back until Monday. •Asked rep if I’d be sent to collections for waiting until Monday. Told maybe. So I am being told I am NOT ALLOWED TO MAKE PAYMENT; while also being told that I am going to have my credit destroyed because I’m not making payment.

SO I AM NOW OUT 700 and COUNTING. My loan was $1000, and in 2 months it has built $700 interest. The entire time this interest is building I am asking to pay my loan off and getting no help. My credit is going to be potentially damaged when I am literally begging speedy cash to let me pay. And on top of that it is not Saturday morning and I still have no way to pay, so I'm still at risk. Speedy Cash is deliberately not allowing me to pay and is instead allowing interest to build so that I can't pay it at once.

Speedy cash I invite you to reply to this message with a REAL response. Do not say something generic with your email, I used that 11 times and you couldn’t answer once. Let me know how what you’re doing is okay. I AM A COLLEGE STUDENT BEING VICTIMIZED BY A COMPANY. I have contacted the necessary authorities and am working through my options. But have still been begging speedy to help me. This company had a glowing review from me at first. It’s so disappointing to see their true colors.