RateGenius

My experience was a little spotty. The initial guy was pretty good but he was off for a few days and had a secondary step in his place. That's when a lot of the misinformation started. I kept getting them the information they wanted but they kept wanting to change the information facts that they wanted. At one point, they even told me that I didn't send them what they requested even though I verified everything step by step with their emails. They even misquoted the rate they initially promised. I was infuriated with them until they were able to put me with the lender I needed to deal with.

RateGenius was the second number I called when I started that journey. They were the ones who initially got me approved but not for the rate that I wanted. So, I stuck it out a few more months, called RateGenius back. But once everything was finished, it got iffy. Everything got finalized at the end of December. The rep sent me a message, “Your first payment will be due February 1st.” Turned out it was January 2nd, a few days after it was refinanced. And I was over 17 days late on my first payment because there was a miscommunication. So, the wording of when my car would actually be due was not correct. And even if it was on his end, he wrote 23-1-2. So, it is correct for the way that he wrote it, but at the same time, it was a few days after the car was officially refinanced. And it was very confusing for someone who has dyslexia. That is something that needs to be worked on if that's a way in their company to spell out the month.

RateGenius had the rate that I could go for and the payments I was looking for. They were very, very, very helpful with getting things together. I had a couple of problems with my insurance company, and they wanted to upcharge me $700 more a month. When I called back to RateGenius, the rep said that they've had problems with that insurance company. So I asked for a better place and he provided me with one. I not only saved with my refinance, I also saved on my insurance. So he was very, very helpful.

The first time I went through RateGenius, they were very informative. They found me a great rate. I very much enjoyed their service. Their rep was very informative. He was a really nice guy. He worked with me. I was in the process of moving, so he told me what I needed to do in order to get the loan. I had to register my truck through the state that I was in. Then from there, my loan was approved within days. He got everything squared away. He was very much on the ball.

I have a used car and about a year and a half of using it, the gasket on the engine completely blew. We still owed a good 6,000 on it and to replace the engine or repair it or have it rebuilt was going to cost over $6,000 and I had no way to do that. I had to go to Ford and I was having to be charged roughly $500 a month, which was burdening. So, I went to RateGenius to find out what else I could do since my credit had gone up. They told me that they would be looking at several different lenders that can set up different plans and I was able to configure what worked best for my means. While it was a little bit challenging trying to get things settled, I was able to end up with a rate that felt agreeable. I'm now down to 470 a month, which is not too bad.

I had the pleasure of Garrett refinancing my auto loan. He helped me every step of the process and was always positive and patient with me even when I was nervous. Garrett provided me with all paperwork in a timely manner and remained patient even when I was nervous about notary due to my finances being late. He even recommended different places that could assist with notary. He ensured me we had time and it all worked out. You can’t buy that type of professionalism and reassuring. Garrett is the consummate professional and it was an honor to work with him. He has helped me save money and provided his information at work so I can always keep in touch if I had follow up questions. He is a great person and asset to his company

I talked to a guy over the phone and he was great the whole time. Every question that I had, he had honestly great thorough question for it. So it was pretty well.

Responded online to a letter received. I was contacted by Solomon **. I sent documents requested. I signed documents online. Everything was fast, smooth and easy. In less than a week, it was funded.

The RateGenius gentleman I had was fantastic. He knew exactly what was needed, and I met him where I work in the field through, so I get where he's coming from. He answered any questions I had. Any time I texted him, he’d reply within 24 hours, or usually, a lot sooner than that. He was always on top of it. The closing took a little bit longer than I expected, but I wasn't giving it a huge push until towards the end. It took about three weeks, but most of the problem was with the secretary of state. The application was very easy. I had everything up there within a day or two.

My representative Darius ** was always available, always kept moving things along, and was a huge help during the refinancing process. This wouldn’t have been possible without his diligence. I’d definitely recommend this service to anyone looking to refinance their car loan.