Pulte Mortgage Reviews

Today we closed on our house, a file Pulte Morgage had for over 5 months, made my life hell, put me and my wife through the WORSE experience EVER having her in tears. My lender took the file over, closed it in less than 3 weeks, zero issues and didn't even have use my rental income. 10 star smooth transaction, interesting!

From this day forward, I want make it my mission that no other consumer has to go through the scam, the discrimination, the unethical behavior and experience we did. Yes Pulte mortgage "offers" you an incentive, but they will attempt and charge you OUTRAGEOUS fees/cost to recoup that money. Don't fall for this or their tactics telling you why you need pay these. Next get ready for all the paperwork they will demand from you over and over and over again. Most of it you have already sent to them, they are just clueless.

Lastly their most pathetic scam, is come at you last minute week or days before closing asking you for more so called "requirements" to submit! Trying sell you on their "Plan B" option. Remember they have had your file most likely 5 or so months, they are just throwing things against the wall see what will stick to deny you and keep the earnest money. They asked me 2 days before closing to show them proof I didn't own a house in Philadelphia my brother in law sold 5 years ago as one example among 3 other requirement documentation they already had. When you call them out which I did from the beginning on their fees, they do everything get you denied. IF the you see Frederick as your loan officer, Drew as your processor and Travis their regional manager on your file, RUN and get a backup lender.

From this day forward, I wiant to make it my mission that consumers know their options, are educated in Pulte's business and tactics. Pulte Mortgage colludes with Pulte Builder to approve buyers not on whether you are qualified or not, but based strictly off a financial gain or loss. I am a very qualified buyer, my file confirms this point how they operate, denied me and I got approved in weeks by another lender. The leadership team at both Pulte Mortgage and Pulte homebuilder should be embarrassed, and ashamed for my file and I'm sure many others they have done this too. Do your research and always have back up lender in place during the transaction so you don't lose your house and earnest money.

Our interactions with Kristi **, unfortunately, were a nightmare. Her demeanor was consistently rude, and her approach appeared disorganized. Effective communication and professionalism are fundamental aspects of the home-buying process, and our experience fell short of these expectations. One significant issue we encountered was the handling of our son's marital status. Pulte Mortgage was aware that Edwin was married eight months before the closing date, but the necessary paperwork involving his spouse was never addressed. This resulted in a last-minute panic, with his wife having to rush from a work trip to sign the required documents on the day of closing. We had been informed by some of Kristi's colleagues that she had been told months in advance that this step was essential, but it was neglected. We were never informed that even though his wife was not on the mortgage she would be required to attend the closing.

Throughout our interactions with Pulte Mortgage, we consistently faced challenges with the accuracy of numbers and figures. Timely responses to our serious requests were often absent, leaving us in a state of uncertainty and frustration. We are so thankful for Clay ** for being a guiding light and patient with us. He was and is truly a rockstar! However, amidst these difficulties, we had the good fortune of working with a few standout individuals. Clay ** (Loan Processor and requested main point of contact), Tesha ** (title company), and Josh (our construction manager) were exceptional. They went above and beyond to mitigate the issues we encountered and played a crucial role in making this arduous process bearable.

Another disappointing aspect was our experience with the design center. We were provided with misleading information, told that we couldn't have certain items that our sales representative had assured us were possible. Such discrepancies in information only added to the confusion and dissatisfaction we felt throughout this process.

In summary, our entire experience with Pulte Mortgage was characterized by disorganization, inconsistency, and a severe lack of customer service. It is my sincere hope that Del Webb/Pulte Homes takes this feedback constructively and assesses the performance of its employees and processes. The needs and expectations of the 55+ customer demographic deserve to be met with the same level of care and consideration as any other customer. Unfortunately, this was not our experience. While we acknowledge that every home-buying journey has its challenges, the issues we faced with Pulte Mortgage were particularly disheartening. We hope that our feedback contributes to improvements in the future and ensures a smoother and more transparent process for future homebuyers. Written by Marissa, posted by her daughter in law, Mandi.

Original Review: July 8, 2023

Worst experience of my life! I would advise everyone to cease utilizing this firm. My overall impression has been negative. They have employed employees that do not understand how to treat consumers. I'd get the word out wherever I could. Thanks.

I am out unplanned $13K expense added to my equity losses which has reached the 6-figure mark due to the market distress of not selling in 10 months my home in SC. I feel my recourse options vary; legal is almost unaffordable, restarting at Pulte futile, consumer-protection usually is without authority. Is there exposure, complaint or governmental avenues or arbitration that can help? Are there other suggestions?