President's Choice Financial Reviews

DON'T USE THIS COMPANY. I opened an account and transferred some money in. I called 11 days after the transfer and asked why the funds were on hold. They told me it would be another week before the hold was lifted. I tried to log on the next day and they locked my account for no reason. I had to call them twice in this process, both times the wait was 90 minutes

I've wasted my time enough talking to incompetent people there. I had 2 consecutive claims, one was a small payout (under $2000.00 and the other was a no payout. In short I was contacted by a rude person who simply said we were going to be dropped as clients even though we were with them for about 30 years. I was rude right back to her and had to call back my representative. She told me the first girl isn't even part of her team and had no right to call. She apologized and asked for a void cheque which I sent right away. She had me fill a homeowner's questionnaire not once but twice because she could not find it. I was contacted by a male representative who agreed that we should have not been dropped and asked for another void cheque.

I’ve been a loyal PC Financial customer for years, always paying my balance on time and using their services responsibly. Despite that, they suddenly closed my account without any explanation. No email, no call, no warning – just locked out. To make things worse, I had PC Optimum points I hadn’t redeemed, and now I can’t even access my online banking or mobile app to see my current balance or transaction history. That’s unacceptable and completely unprofessional.

P.S. I am a former PC Financial employee and knew back then how terrible the customer service is, hence it was my bad judgement to use their products knowing how terrible of the service PC Financial offers.

Worst customer service ever.. Long wait times, poor website performance and no branches to help.. Hard to get to a person. Don’t recommend this at all.. I have dealt with them for over a decade and they are ok unless a customer has a question.. then it’s an issue.

Closed an account, opened a new one and money was still being deposit into the old one. They Wouldn't give me my money. All I get is the run around from the bank. They kept claiming I had a Mastercard with them which I closed 4 years ago.

The absolute worse customer service. 25 minimum wait time. You can hardly understand what is being said to you. Sarcastic and rude, patronizing staff. You are blatantly lied to. And the statement contradicts what the website (user account) tells you. Account closed. Because it was just too much. Poor, poor service.

I wanted to book an expensive cruise for the family, and my credit limit was too low for that. I made a large prepayment on the account to avoid problems. PC Financial refused the charge, and froze my account. The customer assistance person could see the problem, but had no way to fix it. I had to wait several days for the account to be unfrozen, but the credit balance was still not available to be used for purchases. Luckily, I had another credit card that I used to pay for my cruise. I requested a refund of my credit balance, which I received after four additional days. Now I can cut up the credit card and close the account. I wish there were more ways to complain about them.

I SHOULD HAVE READ REVIEWS 1ST - if zero was an option it would be that. In 50 years I have never bounced a check or been late with a payment. In 5 days I am over 300 dollars in NSF fees, payments going out of one bank, and going back in, emails saying a 2500 transfer from my other branch wasn't successful, so I paid all bills from that other account only to have it transfer 3 days later, and cause NSF's in that account - and- then they held it for 5 business days causing further issues because no one got those payments and have the balls to say they (PC) will charge me NSF for a 125.00 car insurance payment when I have over $2900 on hold they aren't releasing.

Almost impossible to contact PC Financial. Phoned, went through the menu. "Talk to a rep". Disconnected!!! Their customer service is deplorable. Previously tried to call, on hold for almost an hour, gave up!!!

I am disappointed with PC, I was encouraged to do a survey which they were giving a 1000 points ($1). Anyway when I started the survey the second question was my age, when I put my age in I was immediately disconnected, I call this age discrimination. I tried to go back in but was told I have already completed the survey. I use my PC card for all my spending and bills probably much more than younger people. I am considering giving PC up as my number one card.

Unbelievable. Perhaps I should have investigated reviews of PC Financial before using. This is what us little folk get when a large conglomerate becomes a monopoly - they become untouchable. Had my PC Financial card terminated yesterday. I had applied for an upgraded card last August and completely forgot about it. I never received said card.

This service is an absolute joke! Do not sign up for the this card. They froze my account for paying my bills on time and would not unlock it without additional banking information. What's worse, they have been holding a 400$ credit for several months. After several hours on hold, and countless un returned phone calls, they will finally refund the credit. I canceled the card after 2 months of having it and they will not refund the annual fee.

This is incredible. As I write this review, they have a promotion on their official website stating 250k points if $X is spent AND first year free. Even under the 'Legal Stuff', it states clearly that a one time credit of $120 will be applied to cover the fee for their Insider credit card. It also states this credit will be applied during the same statement period as the charge. This didn't happen, so I called them. Their first customer service rep said the offer I'm mentioning is not in their system at all and the offer applied to my card doesn't include the first year free. She claimed that a similar offer was available but it was for existing customers upgrading. I ask her to go visit their website and see the offer is still there and specifically states it's for new customers. After checking with her "higher ups", she puts me on hold and throws me back to the waiting line (basically hung up on me).

My card has not been adding points on since the spring and every cashier I speak with at the grocery store, laughed, shook their head and said that they have personally deleted the app from their phone and are no longer obtaining points. What a garbage point card system you have! Management needs refocusing. Bring the plastic card back because your app is the worst!!!

I call the phone number on back of credit card and prompt voice doesn't list anything to do with the actual card itself, but all about the stupid PC points rewards. How dumb** is that? Further stupidity to follow....I receive an email telling me my statement is ready so I log in, online, pay my balance and then I discover transactions are not in real time, as there are transactions that are not posted yet and I am not made aware. Talk about real time... Now I have an unpaid balance after what I thought was paid in full. Statements are not posting in real time. This is not sound accounting practice. I cancelled my bank card and credit card with PC Financial in a hurry.

Worst experience ever, this is the second to terrible. I never received the card and have been charged card fees. I called and they didn't agree to send me a new card!!!! How dumb it is! The card has never been received, activated or used!

Useless customer service, sat on the phone for hours to hear they cannot help me with a fraud case because it was an e-transfer, scam all you want. Just make sure it is an e-transfer and they won't do anything about it!

I have had my PC Mastercard for well over six years. Their service was not great to begin with but in the past year the service has become horrible - long wait times well over 1 hour. The representatives are not polite or knowledgeable. I would rate them 0/5 if I could. Rewards are not worth it anymore. Happy to close my account and move on to another Mastercard that values their customers.

Don't bother with their credit card as they are a headache to deal with. Late updates on payments and I frequently get hit with interest charges (thank goodness I never spend that much at one time before completely clearing balance). Recently was hit with several interest charges on 23 cents that wasn't fully paid off and they lowered my credit limit which affects credit score from what I understand. Recommend moving along next time they are pitching the perks for joining as they don't seem to honour them as advertised (one time award of 100K bonus points for joining not fully awarded). Cash back credit card from reputable bank is the way to go.

Don't trust any of the promotions offered by this bank. I helped my parents sign up for the Mastercard for the 100k promo - was only given 20k. Referral bonus? Nah, that's a joke too, never received anything twice. Customer service? The people I spoke to on the phone was no help and gave me wrong information. Submit a complaint? Nope, they never get back to you. Try sending an email to their customer service email? Apparently that doesn't even work. I wasted so much time dealing with these guys.

I would give a big zero to this bank. Called 4 times customer service in 2 months, sent documents by email at the email address provided 3 times. They have not be able to send a $72 check refund when cancelled the master card for my deceased husband.

Not very impressed with them, I made an accident on my bill payment and called them immediately to reverse it, they said it would cost me 24$, I accepted it and after they said it would come back in a week or two. A whole month later I still never received it back and they said it would cost another 24$ to get it back. So I got charged twice for one job they messed up on.

I don't know what to say, I'm pretty disappointed with this credit card. I've had it for about 11 years now, always made more than the minimum payments and always before the due date. My main use was at the gas pump, some online purchases and The Real Canadian Superstore. Over time I was offered credit increase and to a point made it all the way up to $14,000 limit. My balance has always been maintained and reasonably low. Everything was fine and no disruption up until about 4 months ago and got an email from PC Financial saying "We make every effort to ensure that your PC® Mastercard® meets your needs. Due to your recent account history, we have decided that a lower credit limit would better suit your requirements at this time. Your credit limit has been lowered, effective immediately."

I recently obtained a supplemental card on my pc World Elite account for my daughter to travel abroad. Both my card and hers were blocked within her first day arriving in another country. No calls, texts or emails to alert us. I found out because my card was declined. I called and verified my identity and purchases. My daughter did the same. They said they could not remove the block until Head Office security reviews it in 2-3 business days. They could/would not explain why it required further review than verifying identity and purchases.

I recently received my card for PC Financial World Elite MasterCard. SCAM, SCAM, SCAM!!! Beware of the frauds! I had barely used the card for 2 to 3 transactions before I was locked multiple times, had to be on call for 1 hour minimum to get to the customer care, they said they removed the block after verifying my driver's license and utility bill for address proof. Now the next day again after a transaction my card was blocked, and the funny thing is you actually never know your card is blocked until you use it at another place (as there’s no message or mail to indicate you of same). But this time they closed off my account altogether (it seems their so called state of art glitchy ai decided to close the account for some reason). Folks save yourself some trouble and scoot away from these frauds!!!!

They should not be in business, I mean any business. Every time I had an issue they either ignored me or push my query to the side with almost no excuse given or compensation offered. Take your money and go elsewhere.

I paid $1000 on 4th of March, 2024 when my owing amount was 1500. Still after 4 days the same amount of owing. No clear statement, transactions and owing since they have delayed updates for days. How can it happen in 2024 and why?! I will pay and still I owe and how I can make sure there is no mistakes?

Introducing the nightmare of credit cards: The UnreliableCard. You've been responsible with your payments, and a loyal customer for over 13 years. You're cruising along, and then bam! Out of nowhere, they slash your credit limit, leaving you scratching your head. It doesn't matter if you've been diligent; their AI software seems to operate on its own twisted logic. Last year, they boosted your limit, giving you a false sense of security. But this year, while you were off exploring the world, they decided to yank $6000 from your limit, all thanks to their unpredictable software. Save yourself the stress and avoid this card like the plague. Trust us, it's not worth the hassle. When you need it in an emergency, it will not be there.

I had a bad experience with PC Financial MC. When I tried to ask them to dispute the transaction, they were not helpful. They didn't care to resolve the problem and the customer service agent talked rudely. Sherry called me a liar and her manager Eli was ruder. They put comments in my dispute so they could reject my dispute. There’s no protection or safety on this card. TD and RBC or even Amex are best cards with peace of mind. The service to dispute a transaction is poor and hours of wait hold, disrespect and rudeness to deal with. They just made any excuse to reject the dispute by saying you have no rights and you’re stuck to pay for over charged and fraudulent charges.