Great Lakes Higher Education Corp.
Great Lakes Higher Education Corp.
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Great Lakes Higher Education Corp.

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Great Lakes Higher Education Corporation and Affiliates is a non-profit corporation with more than 1,300 employees, all committed to changing lives for the better through higher education. We’re one of the country’s leading guarantors and servicers of student loans, serving millions of borrowers, the U.S. Department of Education, more than 6,000 schools, and 1,100 lenders nationwide. We provide support to make higher education accessible, the financial aid process simpler, and the possibility of paying for college real. We know student loans, inside and out.

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196 Great Lakes Higher Education Corp. Consumer Reviews and Complaints

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Customer increased Rating by 2 stars!
Verified Reviewer
Original review: June 18, 2018

I was on an income driven plan that would require me to reapply for yearly. It was only in June (mid year) that I called in to ask about how to pay off one loan at a time, focusing on the loan with the highest interest rate. Because the total payoff amount is usually different from what we see, I wanted to know what would be the total payoff amount for just one single loan (I have at least 8 to 9 loans with different interest rates). That was all the conversation was about. And yet, I received an email a couple of days later saying my application for forbearance was approved. That customer rep put my loans in forbearance WITHOUT my permission, NEITHER written nor verbal consent. How can they do this? This must be ILLEGAL!

Just because they think I may pay off my loans, they put me on forbearance for 60 days so that by the end of this time, my 10K interest will be added to my principal and any additional interest will be capitalized. I was doing perfectly fine on my income driven plan, no late fees because my minimum payment is 0! I was only thinking my family may help me pay off some of the high interest loans but it doesn't mean this will pan out. I am so ANGRY right now. I saw that email but didn't quite understand what forbearance mean until now, 2 weeks later. I am calling them to have this forbearance removed. I am praying they will remedy the situation or I will file a complaint with the Consumer Financial Protection Bureau.

I want to sue that lady rep. That was devious and horrible of her, to do something completely against my benefit and without my express permission. I want them to remove the forbearance and reinstate my old plan, but I don't know if their procedures allow them to do this. I'm so worried and anxious I cannot sleep and just waiting for 7 am to call them right away to fix this problem. If anyone knows how these things work, please advise! Is what they are doing illegal? Can a forbearance be canceled or removed without capping interest? Why the hell would I want to be in forbearance when my income driven plan monthly payment is 0? If this was done on purpose, then they are scam artists and need to be sued by the CFPB. I will update on the result.

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Verified Reviewer
Original review: June 16, 2018

You cannot make an extra payment with these guys unless you do it ON your due date! You also can't pay off individual loan amounts without going through 100 extra steps to email and call and otherwise contact them for a specific pay off amount for a specific loan "token" (loan ID) that they then have to send you separately than the website. I tried to pay an extra payment two days after my due date and gave them permission to allocate 100% of it to a specific loan token only to have them allocate it as they chose to all of the loans since it was "in the new billing cycle."

I asked about moving the due date to alleviate that issue only be told that whatever the due date was would be the end of the billing cycle and that all extra payments must be made on the SAME DAY as your due date to count - and they only counted if they hit the bank on that day. I'm beyond irritated as I thought I had paid off a $200 balance about four times before figuring out what was going on. I'm waiting for a supervisor to call me back on Monday but I don't have high hopes for anything being allocated as I stated. If they don't reallocate or return my extra payment, I'll be calling my bank and reporting the misallocation of funds and asking them to retract the payment for me.

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Verified Reviewer
Original review: May 15, 2018

I have been making on time loan payments for years. Recently I have been trying to target the smaller loans with extra payments one at a time to get them off the books. My regular monthly payment is $584. I have been able to get "paid ahead" according to them by three months. Yet confusingly in the same information box they say I am only "paid ahead" $668. Both things can't be true.

I wanted to make an extra payment today, but couldn't find the daily balance of accrued interest (yep, your interest is calculated and accrues every day. Mine is $7.21 a day). They don't make it easy to find that information. So I called them. While I had them on the phone, I asked them to explain how they distributed my excess payments. The lady was real nice, but the logic they use is convoluted, hard to follow, and seems to be designed to bamboozle the customer. After several frustrated minutes of trying to understand them, this is what I was able to figure out. I'm trying to make this as generic as possible so you can figure out your own situation.

I made a payment on the 14th of one month. This was counted as the payment for that billing cycle (due the 7th of the next month). Then I paid again on the 4th of the next month. Because that was before the 8th, that counted for a fat overpayment (after they took the daily accrued interest of course), but somehow doesn't count for the new payment that comes due the 8th, yet at the same time I am credited with being an additional month ahead (*shrug*). But when I paid again on the 2nd of the next month, that payment is credited to the previous month’s billing cycle, which somehow puts me an additional month ahead, but the extra monies I paid (about $120 per month) now only counted for $30 against my designated loan.

And if I try to make an additional payment today, to, you know, pay down a loan? It's not additional. I'm paying the payment for this cycle, due the 7th of next month, because the payment I made this month on the 2nd doesn't count for this cycle, it counted for the last cycle. This cycle I owe another $584 before anything I pay is considered an "extra" payment. So to pay $100 towards the principal on any loan, I have to pay around $700. Oh, and don't forget the proportion that is principal is reduced every day because the interest accrues every day. Got it?

Confused? Me too! After noodling it out, I finally understand their logic, but it is definitely not transparent. And I still have no idea why they claim I am paid ahead by three months, but my payments still only count for the billing cycle I'm in. When I asked, the lady said "that's in case you didn't want to make a payment for three months" which makes no sense at all as the daily accrued interest would total $650 after three months, which, incidentally now that I calculate it, is the same as the amount the claim I am paid ahead by. So, go figure. "Paid ahead" to them means how much interest you are allowed to build up before they come looking for you.

This is why people say dealing with them is like dealing with the Mafia. It is not possible to call them up and pay $100 towards a particular loan. They will not let you. Not until you have paid everything for the month. Then you can pay $100. After we take out the daily accrued interest of course. At $7.21 a day I'm no expert, but it seems to me that the rules are set up to make it as difficult as possible to pay off your student loan while maximizing profits to the loan servicers. A few months ago, I paid off a loan held by Nelnet. I found a place to lend me a small about so I could get Nelnet and their high interest rates and terrible customer service off my plate. Today I found out Nelnet bought Great Lakes. I expect the customer services to sink to a new low.

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Verified Reviewer
Original review: April 19, 2018

Followed every instruction on the site for how to set up what happens if I pay excess... AS IN OVER AND ABOVE WHAT I OWE THAT MONTH SINCE GL DOESN'T UNDERSTAND THE MEANING OF EXCESS! Made an excess payment...and the morons STILL applied it to all 12 loans instead of the one I’m trying to pay down with their robbery high interest! I called...girl says, "Yeah", I will need to call in on the exact date of a draft to make extra payments so they go where I want. So set an alarm! I have to be available to get on the phone the day of the autopay to do an excess even though it is 2018! Why is this difficult for these idiots! I read all the time about people sending extra & yet their balances never come down. This is the mafia! How are they allowed to do this! They are idiots!

2 people found this review helpful
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Verified Reviewer
Original review: March 29, 2018

These mafioso incarnates will hound and harass you, offering no real help with your loan repayment plan. You can send in supporting documents to try to get lower payments during hardships. Even when they are your only documents, given to you by your employer, and they will always say they are invalid documents. The documents they demand are not any sort of document someone would have at their disposal on a normal basis. They will wait until the last minute of your temporary forbearance to let you know YOU have failed to send in documents you have sent in several weeks prior, thinking the issue has been resolved. They will call, email, and text you threats multiple times a day. They pretend to sound empathetic all while digging your grave for you. NEVER take a loan out with these thugs, you will regret it!

3 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 16, 2018

We have recently been informed we have a college loan from 2009 that has gone unpaid. My child graduated in 2012. Never knew about the loan. Never on our credit report until just recently. But showed we were up to date on the loan? Original loan was 42000. Has now ballooned to 75000. They dropped the ball on their end. Now we are paying the price. Tried to get them to help. Basically said, "You're on your own. Good luck."

7 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2018

My first reaction when I heard that my loans might be transferred to another loan servicer was, "Oh no!!! Nobody takes care of me like they do!" Great Lakes has serviced my loans for almost five years, and they have always been helpful and very kind through all the changes that I continually make given my line of work. The customer reps (phone) are patient and explain every step and option in detail so that I can get the best one. Really, thank you!

5 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2018

IMO this loan provider is nothing more than a scam. My student loan was in default resulting in an offset on my tax refund. I applied for a consolidation loan from these clowns. I was told that my loan would be funded on the 29th of January IF I waived my right to change the loan. This was perfect for my situation. The new loan would fund the same day as my refund. Which is Monday... Saturday I received an email saying that it would fund on the 30th. So I call the Dept of Education. They inform me that if that's the case my refund would refunded. Well it will but not to me or the Dept of Ed... But yes to guess who Great Nigerian Lakes.

4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2018

For the last 3.5 three years my wages have been garnished. Each year I have called and asked for what the beginning balance was of this loan, and what is the balance of the loan at the beginning of a new year. No one can ever give me this information and the papers they send me in the mail does not explain anything. This loan service does not like to work with people, every time upon calling you get the runaround or it goes to a voicemail for you to leave a message in hopes someone calls back. For three and a half years I have tried to get my starting balance and my new balance and a statement showing how each payment is being applied to my account. I would not recommend this servers to anyone. If I hear the name Great Lakes Student Loan I would run as far away as possible. This company does not like to work with people, it is their way or no way. Run, run, run, when you hear this name as a student loan server.

7 people found this review helpful
Verified Reviewer
Original review: Jan. 23, 2018

In November 2017, I became unemployed. I contacted Great Lakes to let them know I was unemployed and unable to make my student loan payments. I had to send in my documentation proving that I was unemployed. I received an email stating my student loan payments would resume in March 2018 and my payments are more than unemployment. I called and talked to an absolutely clueless woman. She said “yeah we received your paperwork. It was rejected because it’s unclear.” She couldn’t tell me what was unclear — the documentation came from the state unemployment office. They postponed my payments for another 2 months while they further investigate. I’m unemployment. They see I’m on unemployment. I’m not bringing in the big bucks. I’m already stressed enough and now add this to the mix. This company is ridiculous.

9 people found this review helpful
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Verified Reviewer
Original review: Jan. 23, 2018

Great Lakes is my federal loan servicing company. However, they are extremely mismanaged and offer very inconsistent answers. I applied for an Income Driving Repayment Plan (IDRP) and was told that my monthly payment would be estimated at $91. After filling out the necessary documents and submitting my paperwork, I received a bill for $339 instead. And so I called back and then was told that my application was never processed and that I have to start all over. Mind you, interest accrues daily so cause of their mistake, I have to pay extra interest.

When I redid the application, I was told that my monthly payment would now be $166 instead of $91. You would think with the same exact answers, I would get the same, if not similar, monthly payment. But no, my payment went up by $75. When I asked for the reason why, the representative simply stated that this was based on the information I provided. 1 + 1 equals 2 today and 1 + 1 will equal 2 tomorrow as well. Which leads to my point – if I provide the SAME EXACT ANSWERS to the questions as I did previously to the SAME EXACT QUESTIONS asked previously, why would the two results be staggeringly different? Anyway, this company has got my life strapped down for the next 24 years since my loans won't be paid off until I'm 48 years old.

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10 people found this review helpful
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Verified Reviewer
Original review: Jan. 13, 2018

I consolidated my $15,000 student loan debt from a two-year technical college. When it got to them they said I owed $35,000. I contacted them several times and I was only told it gathered interest. I have no idea what to do next. It's twice the amount and I can not afford the payments.

11 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 5, 2018

The loans interests are too high even I have given them 200 per month. They would want the rate to go up for 215 per month. This is nuts when I was given the rate of 162-180. I decided to pay higher but it didn't satisfy them enough since they want to raise the payments and I working so hard for these loans.

7 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2017

I changed my banking info to my new bank account and had auto payments but the auto payments are not affected when you change your bank account but nowhere on the site does it tell you that. Then when I reached out to customer service 3x after I'd been hit with over $120 fees for them withdrawing 2 months in a row for an account I was in process of closing, they said that it takes 10 days to go through and there is nothing they can do about the fees. They are crap!

7 people found this review helpful
Verified Reviewer
Original review: Dec. 26, 2017

My dad has a parent plus loan through them which I am repaying. They have based it on his income making my payments over $900 a month. They would only lower them by half until I started paying on them. I could not even afford half that payment on top of my other student loans and bills that I have. We have tried to get them to lower it and all they want to tell us is they need me to make full payments in order to lower it more. Now anytime we call they tell me they need to talk to my dad since it's his information and they tell my dad they need to talk to me since I'm paying it.

No matter how much I pay the loan keeps getting bigger. They have changed the due date of my loan multiple times but never send me statements. I may get a statement once every couple of months if I'm lucky. All I get are letters saying they can help lower payments and help regain control of the loan but when we call they say there is nothing they can do. If you get a loan through them switch it ASAP. I am trapped by this loan and can't get a job I want or give my son the life he should have because I can barely afford anything with this loan! They will not work with you at all and will just keep taking more and more of your money!

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7 people found this review helpful
Verified Reviewer
Original review: Dec. 11, 2017

This company continues to state they are not responsible while they are, for stopping a garnishment to my payroll AFTER setting up a rehabilitation on a defaulted loan. Tried calling all the way to the Director of the agency they have hired, no return calls. But they still continue to garnish my wages on a new job as a new graduate.

6 people found this review helpful
Verified Reviewer
Original review: Nov. 23, 2017

Hello, I am a veteran and got out the military last year but as soon as I got hired by the post office I wanted to change the income on my income driven repayment plan since my income has dropped. I was informed by several representatives from their company that I needed to send verification of my income which a pay stub would be considered acceptable. So, when I received my check from the post office, I tore off that pay stub which is the original and sent it to Great Lakes mailing address. They acknowledged that they received it but claimed they couldn't read it which I am confused about. The payment stub was typed in dark letters and numbers that came directly from the post office and was the original copy, so I don't understand how I mail in a readable document that anybody could read that is literate but when it reaches Great Lakes, their staff cannot read it.

So, yesterday on 11/22/2017 I talked to their representative and she gives me this lame excuse saying they received it but claim they cannot read it. So, I sent in my entire income statement from the Post Office from my employment account which has my employee identification number, income, and name on it also the original. Then This morning on 11/23/2017 around 1:00 am, they claim they cannot read the pdf document once again which this document once again was generated from my employee account from the epayroll section from The United States Post Office. How is it that I send in two documents verifying my income that everybody else can read but not the staff at Great Lakes? Also, they acknowledged they have received both my income statements but want to raise my payment plan higher because their staff cannot read documents.

This company I believe is pulling unethical behavior due to the fact that they want to raise my plan even though they know my income is not the same since I served in the Army a couple of years ago. All their advertisements about helping the veterans is a lie, they draw up this image of or have commercials/websites with sections claiming to help the military but all they are known for what I can see is unethical behavior.

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13 people found this review helpful
Verified Reviewer
Original review: Nov. 6, 2017

I mailed my payment to Great Lakes over 17 days ago. They still did not received the payment? The post office gave me tracking number that my envelope was delivered 15 days ago, this means only one thing. Great Lakes keep these envelopes for 28 + days to make sure my % interest will apply for the following month. I am with debt of $9.000 but there is thousands of people like me. Let's do the math!!! This is FRAUD!!! I spoke to account manager and he said he doesn't know where the payment is. They haven't received it YET. Post office confirmation of delivery 15 days ago. HMMM??? Really Great Lakes??? I think I am hiring attorney to look into WHY this is happening at Great Lakes? No one to go get mail? No one to open received mail? Fraud.

14 people found this review helpful
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Verified Reviewer
Original review: Nov. 5, 2017

I was duped into taking out a predatory loan back in 2007 for a school that has since been shut down for their predatory schemes. I went to ITT Tech for about a semester and a half before I realized that the school was a complete scam. Anyhow, I signed a Promissory Note in 2007 for what I thought was just one loan from Sallie Mae/Navient Solutions. I had no idea how the student loan system worked and that is an entirely different complaint. It turned out that the school took out 5 loans total for different amounts. Anyhow, I quickly defaulted on the loan because I felt like I was duped and I wasn't going to pay $7000 for a worthless education. I paid much more than $7000 but that was just the loan portion. The school made me bring my entire Montgomery G.I. bill to them and then I still owed them another $3000 on top of the loans that they already got.

Anyhow, when I defaulted, I learned very quickly just how powerful these Mafiosos are. They threatened to garnish my wages and I quickly decided to just make a deal with them and pay them. However, it seemed like no matter how much I paid them, my balance never went down. Somewhere along the way I was not able to make the payments anymore. Then next thing I knew, Great Lakes had my loans. I seen that they were reporting to my credit. I sent them a letter asking them for the proof of indebtedness. They can't provide it in its entire form. All they have is a signature page with absolutely no details on it. I told them that I did not sign that and I want to see the entire contract with my social security number, address, phone, and etc on it. They can't provide anything other than the signature page. I've been afraid to challenge this in court because it appears they are under an entirely different set of laws than normal creditors.

If this wasn't a federal loan, this would have to be deleted due to lack of evidence, since there isn't any pages with the details of the loan or personal information of the recipient of the loan. Anyhow, I am still looking into litigation but I am not certain how this will turn out. I am also fighting this from an identity theft angle since I don't believe the signature on the one page is mine.

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6 people found this review helpful
Verified Reviewer
Original review: Oct. 11, 2017

2.5 years ago I began researching the best repayment plan for my student loan which was slightly upwards of $50,000. After much research and calling Great Lakes to speak with multiple representatives, I decided that paying the full amount of $608 a month was the best option and I set up the payment on Autopay to receive a discount of 5% over the lifetime of the loan.

It was explained to me by a Great Lakes representative that I could make an additional payment, after the initial monthly payment was satisfied, and the additional payment would go entirely towards my principal if I mailed in a check and included a note earmarking the check for PRINCIPAL ONLY. I am now in a financial position to make an additional monthly payment in December, so I called Great Lakes just to be sure that the additional payment would go entirely towards principal - to my dismay, the representative told me that the additional payment would NOT go towards my principal, it would be applied to the next billing cycle and autopay would not recognize the additional payment so essentially I would be making 2 payments for 1 month though both would go towards a percentage of interest and principal.

The representative told me that the Federal Government changed the rules and they have no control. I asked where I could view the "updated" policy and information on the Great Lakes website and she said nowhere, though if you try to make an additional monthly payment online, it will tell you that the payment is being applied to the next billing cycle. She said that if I did want to make an additional monthly payment, I would need to make it on the due date of my current payment and then it will be applied to principal only - but she cautioned me that the Federal Government could change the rules at any time (and I assume that the new policies would not be made available to view online).

I will NOT make an additional payment, as I DO NOT trust that Great Lakes will apply my additional monies as I intend. I will instead continue saving the money and as the loan get closer to being paid off and I have saved enough, I will apply the entire savings towards completely paying off the loan in a lump sum. Working with Great Lakes has felt like a dishonest experience - ugh.

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15 people found this review helpful
Verified Reviewer
Original review: Sept. 5, 2017

I have been paying off my student loan for 6 years. My total loan was for 40,000. I have put at least $10,000 into sporadic payments over the years, and have been paying anywhere from $220-$400 every month for the past two years. My balance is still over $39,000. It never goes down. This place is terrible to work with, I am certain they are ripping us off.

39 people found this review helpful
Verified Reviewer
Original review: Aug. 18, 2017

My husband was injured on the job and forced to apply for disability. After five years of homelessness and agony because he was unable to work, the disability came through in Jan of 2017 (this year). The first 2 months the money deposited for his disability was the proper amount, but when the 3rd month came we were surprised to find out there was a garnishment of over $250.00. After investigation we found that Great Lakes Higher Education Corporation were the culprits behind the offset, claiming they were collecting for the Dept. of Education for a student loan. Problem is, he didnt attend ANY colleges and never applied for any loan. The DOE informed us they had no record of him owing anything, that they had no record of him at all.

Of course we called GL and they gave us four different agencies and banks they were supposedly collecting for. We called every agency and surprise they had no record of him or any loan. Again we contacted GLHE demanding they send proof, a week later there was a typed letter from them with the name of this school he supposedly attended back in 2007. We called the University and they had no record of my husband, BECAUSE HE NEVER ATTENDED COLLEGE IN 2007!! And yet, because we live in a state (Wisconsin) with laws that protect these predatory collection agencies, (thank you Scott Walker), they're allowed to garnish wages, Social Security and SSDI checks without needing to provide proof of debt or even a judgement.

Great Lakes Higher Education has stolen money every month since March of this year from a disabled citizen... And my family are not the only ones affected by these scam artists. What is most shocking is GL has a contract with the DOE and there's absolutely NO oversight, NO regulations, complete lack of due process. Those of you who were trying to better themselves by getting an education and have fallen victim to these scam artists, my heart truly goes out to you.

This company has stooped to such a level as to steal from those on Social Security and Disability, prey on low income families who cant afford legal assistance. What's worse?? They're shielded by the very legal system established to supposedly protect and uphold the constitutional rights and safety of us, the working citizens. I know it's hard, but don't allow yourself to be intimated and fooled... Record every correspondence, demand records, keep and make copies of those documents, research state and federal law regarding student loan debt collection. We have contacted those in the Senate and Congress who do not take this matter lightly and are presently investigating the matter. Contact advocates, local officials, even news outlets. Enough is enough.

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28 people found this review helpful
Verified Reviewer
Original review: Aug. 9, 2017

My student loans are 2% and 4% interest and created in 2014 and shortly after purchased by GL. It's 2017 and they're the SAME amount. I'm set up for the automatic payments through their site for the wimpy discount (I don't see it??) and I'm "paid ahead" until May 2018 even though I've selected the "uncommon" allocation to have all my extra payments go towards principal. Yet, I can't figure out how a $6000 student loan is still $6000 three years later with extra payments...

Remember my 2 and 4% interest rates? Well out of a scheduled $85 payment, $21 dollars goes to interest. And they fight to justify it (failingly and pathetically). And if I pay extra, even though I've allocated to have it directed at principal, it just 'pays ahead" and apparently disappears. And for some reason I can't get them to supply me with an itemized statement with Loan totals so that I can see why my end principal loan hasn't decreased. But that $60 still should have applied right? Heck if I can see it. At what appears to be a 25% Student Loan it would be cheaper for me to pay off the entire thing with a Credit Card. What sort of place has this become???

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18 people found this review helpful
Verified Reviewer
Original review: Aug. 7, 2017

My daughter has 2 student loans in repayment. She recently lost her job and didn't pay last month's on time. Since we co-signed for her, we started to receive phone calls. Her monthly payment is $235, but when they call they tell you that you owe $470. I questioned this since the extra $235 isn't due for another 20 days. Their excuse is it is now in the next billing cycle. I don't know about anyone else, but you ca harassing us for a payment that isn't even due yet. So this weekend I went on and paid for her the $235 past due amount. I have a confirmation # and I'm still getting phone calls looking for last month's and what isn't due yet. This has to be illegal, I would love if anyone knows where I can file a formal complaint about this practice.

16 people found this review helpful
Original review: July 28, 2017

I graduated with my Master's in 2016. It almost marks 1 year since my original Income-Driven Repayment Plan request was submitted. Every month or every other month they contact me saying they are missing something. I have documented every phone conversation, every email, every form I've submitted. All the while, they are billing me for monthly payments upwards of $1,700/month and my credit is trashed because of this. They do nothing to correct or remedy their mistakes and I as a borrower that had no say in their acquiring my loan, am taking the hit. How do they get away with this? And how is it fair that we, those carrying student loan debt, have no recourse in these instances???

13 people found this review helpful
Verified Reviewer
Original review: July 24, 2017

My student loan was sold from ACS to Great Lakes. Great lakes automatically and without my permission put my loans into deferment. Great lakes also could not locate my student loan payment that was made to my previous lender while in transition. The staff was unable to help in any way and while they offered an apology they did nothing to fix the situation. If your loan is sold to Great Lakes, I recommend that you refinance with a more reputable institution.

12 people found this review helpful
Verified Buyer
Original review: June 26, 2017

Great Lakes processed Loans that were not Student Loans in my name that I did not sign for nor did I receive any funds from them at all. Even after I made them aware of this, they Defaulted the Loans, that I did not sign for, and placed the several defaulted amounts on my credit report. They claimed that the Police told them that it was me. They never acknowledged that my signature was not anywhere to be found. Then further, tried to garnish my wages to pay for someone else's loans!!!

16 people found this review helpful
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Verified Reviewer
Original review: May 29, 2017

Great Lakes, has for the past two years failed to accept and investigate documented allegations that I fraudulently received my federal financial aid, which would be a felony. I have emailed, called, spoke with supervisors, called back and they absolutely refuse to pull the levers that would compel an investigation over these allegations. At the same time constantly billing me to pay it off. Education and federal student aid is a racket. Look at Corinthian colleges that have been shuttered for their fraud scheme. Just because Cal State San Bernardino is involved, Great Lakes, continues to refuse to do their due diligence.

13 people found this review helpful
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Verified Reviewer
Original review: May 12, 2017

Great Lakes Fails at accurate accounting... They consistently fail to apply my payments to my loans. I spend hours multiple times a year sorting this out on the phone. I stick to my guns when they say the problem is on my end. I have consistently made the same payment amount for year for each account--yet they always seem to mess up. Excruciatingly Frustrating!!! I don't have the time to deal with these folks each month and then have to follow after each conversation only to see it hasn't been correct--then they finally acknowledge the problem is on their end and will be fixed n 3 days. MUST be a broken record/refrain they teach their agents to state. It smells of fraud, diversion and scam!!! Stay away. Unfortunately, when the US Dept of Ed took all private loans to 3rd party administrators I didn't have a saying going to GL. My interests went from 3% to 8% and TERRIBLE service.

20 people found this review helpful
Verified Reviewer
Original review: May 8, 2017

Great Lakes has not been helpful at all when it comes to my attempts to repay the massive student loan debt that my parents took out in my name. I am on IBR, and to calculate my payments GL does not consider any other factors besides income. This means, to them, that your student loan payments must apparently take priority over your rent, food, transportation, and healthcare. If, due to any of those reasons, you cannot afford the payments they've calculated based solely on your income, then there is no other option except forbearance. Once you reach the limit on your forbearance, the only other option is defaulting. We are screwed.

24 people found this review helpful

Great Lakes expert review by Barbara Friedberg

Great Lakes is a non-profit organization that helps students make college a reality. The company partners with the U.S. Department of Education and private lenders to facilitate successful student loan repayment.

  • Services: Great Lakes works with more than 6,000 schools and 1,000 lenders to help students and their families navigate the student aid process. The firm services federal student loans and provides educational customer service.

  • Student educational resources: The knowledge center helps students understand the wide variety of student loan options. Great Lakes’ robust website includes special guidance for military. Their repayment resources explain how to navigate paying back the student loans.

  • Payment services: As a student loan servicer, Great Lakes offers payment plans, loan consolidation services, loan forgiveness programs and more.

  • Best for: Undergraduate and graduate students, seeking knowledge and information about the student loan repayment process.

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Barbara Friedberg

Personal Finance Contributing Editor

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Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

Great Lakes Higher Education Corp. Company Information

Company Name:
Great Lakes
Company Type:
Year Founded:
(800) 236-4300

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