About First Citizens Bank
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The main branch on Main Street in High Point, NC has the worst customer service that I have experienced in any bank. Very rarely do they even say hello or thank you when going through the drive-through. Some don't even say anything even when I say hello. On an average, it takes about 10 minutes to do a simple deposit. Went in today to make a deposit and the teller abruptly said she was waiting on another customer and I would have to wait. I made the comment about "what else is new" and she did not like the comment and proceeded to return my deposit and was told to come back another day. I went inside to get another teller and to speak with the manager.
The manager was tied up with a customer and waited for one of the tellers to become available. All the while the rude teller was doing nothing. When one of the other tellers became available, she abruptly told me that I had to see the manager and refused to take a rather large deposit. Got tired of waiting for the manager and left. Proceeded to call the manager's direct line and left a message for her to call me. That did not happen. I, apparently am not alone with issues at this branch.
We opened a Business Account five years ago. When Scott ** became Leesburg Branch Manager the service was AWFUL! The old staff, who were wonderful left & new people replaced them who were lazy, careless & one attempted to cause us to lose money from our business account! CRAZY & CORRUPT? The old saying, "Fish rot from the head down." They need to REPLACE SCOTT ** & services would probably be adequate again. We moved to Bank of Charles Town whom I cannot recommend higher for business, or personal for that matter!!! Bank of Charles Town cannot help enough & have the nicest staff! We love them!
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Can't get debit or credit card alerts. Since they do so many updates constantly the alerts get turned off and you can't get them turned back on. Example, your payment due reminder, if card was used at gas station or if cards were used. Now I get no alerts at all. Have called several times. The customer service rep first stated there was no problem but yet when you call you get a message that the system is having problems getting you logged in. She stated she would have someone call which she did and this customer service person actually stated it was my browser which it wasn't. I tried on my Chromebook and my their mobile app neither works. So she went in and cut the alerts on on both cards but they still are not on. I have messaged them and no fix yet. Time to change banks. Wouldn't advise anyone to put your money in their bank.
I opened an account here and switched my direct deposits and auto drafts over to it. My direct deposits would hit every Friday but would not post to my account until late Monday...so they are constantly charging me overdraft fees for transactions that hit before they decide to make my money available... ridiculous, I'm switching back to a bank that can actually handle transactions in a timely fashion. The point of direct deposit is to be able to use your money ON payday.
Absolutely terrible. My wife wanted to move to another bank and she chose First Citizens. We opened a joint checking, savings, personal checking (for my business), I got a FC credit card and rolled our HELOC all into one nice online interface. I set up auto payments for my CC, autodraft from our joint account the full balance every Monday. I bought some personal items I wanted to pay for out of my own personal account instead of the Joint, so I manually paid the full balance out of my personal funds. Their transaction process is so slow and archaic that it took my payment and then withdrew the full amount AGAIN from our joint account. Branch manager told me that "the autopay is going to process no matter what." So I had overpaid $1,364.00. It took me a MONTH to get credit back into my joint account. Absolutely inexcusable.
Then I had fraud on my CC. Its has been 2 months and I still have over $1000 of fraud charges on my account. Calling the branch is a joke. Called the branch manager repeatedly and "I'm going to stay on the phone until I get a resolution to this. I'll call you back this afternoon." 2 days later and no call. I call her and leave a VM. Wait two more days and call and leave a VM. Then I call the branch mainline and find out she's on vacation...AGAIN!!!! As soon as I get the fraud taken care of (2 months BTW) I am so done here and will IMMEDIATELY close all accounts and run for the hills to ANY bank other than FC. You've been warned!
I have a huge problem with your bank.
#2 Taking debit card too long to arrive in the mail.
#3 Took way too long for a representative to call my spouse who I added to my account.
#4 Couldn't find the information of my employer who banks with FCB so I had to open an account and pay $50.
#5 Me having to express myself this way about a bank that handles my funds.
I opened a checking account with First Citizens Bank. It lasted two days. When I was unable to login, I found out to my horror that First Citizens Bank closed my account without notifying me. Not only that, they forced me to pay $103.26 to do that. I had to pay for checks I couldn't use, and the funds were not available because the account was closed without my consent. I will never trust this bank again.
They caught someone trying to charge $7000 and sent me a text. I never used their debit card once. I happened to log in to my account and a charge to a charity in FL as well as a charge to a Flower shop were allowed. Apparently, this happens a lot to this bank. The charity refunded my money first, so First Citizens got off easy there. Their money is insured, which they don't make well known. The police told me about their money being insured. I contacted the FTC, CFPB, police, etc., because no one in fraud seemed to be empathetic or bright.
I finally got the remaining 42.90 refunded for the flower shop fraud at exactly 10 days and received a curt letter stating they the bank had followed procedure and the case was now closed. No one at the bank seems to have the same information concerning different procedures, anyway. If you want friendly, individual service, avoid this bank. I don't think they care about their customer at all. I am really shocked at this whole experience.
After 4.5 years as a customer, I received a new $15 fee for online banking. The only reason I am a First Citizens customer was for Free Checking. Customer Service said I could go to a branch and have them switch my accounts to a different online banking system with very little difference with no fee. Could they make it more difficult. AVOID THIS BANK. Worst in class technology and branches closed on Saturdays. Convenience is clearly not a consideration for them. They are so bad, I get my SBA loans through other institutions and just use their checking in case I need a local branch. If they want to nickel & dime small businesses, I'll take multiple accounts and tens of thousands of dollars to a new bank. First Citizens is NOT SMALL BUSINESS FRIENDLY.
I can't get any support over the phone and continue to be sent to a local office to receive help. Once I drive to the local office, I see a sign posted on the door stating the office is closed due to COVID. I then go back through the drive-thru to talk with someone who gives me the name of the branch GM who can't seem to figure out how to help me either. He is very nice and continues to say he is "pushing buttons" and the back office will fix the issue one of these days. Well, the issue doesn't get fixed so I go on-line and am able to create a Bank of America account and all my issues are addressed and solved within 12 days.
I now want to cancel my First Citizens account and am being told I have to be back to the local office to close my account. This is the local office that is CLOSED and is the reason I am canceling the account in the first place. In the meantime, First Citizen continues to charge fees because I have transferred the majority of the money out of the account. HELP!!!!
First Citizens Bank Company Information
- Company Name:
- First Citizens Bank
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