First Citizens Bank Reviews

Horrible bank and the Charlottesville branch is staffed by unprofessional, lazy, unreliable, racists. They are also ignorant and rude. Do not bank at this dangerous bank. They have manipulated Zelle so that it withholds access to your bank accounts… Scary and outrageous!!!!

I was dumb enough to keep first citizens accounts for 15 years, while they robbed me nickel and diming everything, lying about overdraft policies and the tellers just being general weirdos. But my final straw is truly with the response to bank fraud, they don't care, they are proud they don't care and they hope it happens to you again. Be smarter than me and don't put your money there.

I had to give them a 1 star because 0 star was not available. Too many bad things to even mention. They have a low rating because people tell the truth. Take everyone's advice and bank somewhere else.

Purchased a vehicle for my business. Signed all the documents, took possession of the vehicle. First Citizens called me back to let me know they were cancelling my business loan because my business is in the firearms industry. The loan officer said, "We are a very conservative bank, so we don't do business with any related to firearms". Sounds like the complete opposite of conservative. Their choice, at least I know. Hate to give them a dime in interest.

Thieves! They literally steal from you. They claimed we owed money to them AFTER THE ACCOUNT WAS CLOSED after we already paid other fees they claimed we incurred. 3 times we had to ‘pay them off’. Today was the 3rd. This is equivalent to mafia activity. Do not bank with these people. You will have so many regrets.

We had banked with FCB for almost 3 yrs. We had our concerns the first time things were moved around in our account to make it where we were overdraft. They denied it. This happened however at least 4 maybe 5 other times, the last time being a week ago after I went in to close our account. Then Lynn the lady who spoke to husband lied about how I responded about our account. Saying I was mad and raising my voice. First off I was irritated and believe me if I was mad they would have known. Then I was also lied to to in that I was told they would call before officially closing the account and they didn't. I don't appreciate being lied about and I don't appreciate people playing games with my money. I'll never recommend First Citizens to anyone.

AVOID THESE PEOPLE AT ALL COSTS!! We recently purchased a used car that, regrettably, was financed through First Citizens. Weeks after purchasing the vehicle, and with the due date fast approaching, I had received ZERO information from them (payment book, account number, etc.) on how to pay, so I called their falsely labeled "customer support" number. There, I learned the following: 1. Some clown, despite having all the information from the contract with the dealer, entered an address and phone number (WHICH WERE NOWHERE ON THE PAPERWORK) from an address we hadn't lived at for over 20 years "explaining" why I hadn't received any payment information.

I went through First Citizen Equipment Finance for a truck that I purchased from an auction. I had everything filled out. Paperwork went through just fine but then after five months of phone calls, I still hadn’t received my license plate or registration for the truck which sat in our property and was nothing but a paperweight. It wasn’t until we held the June‘s payment that someone had actually called us back to inquire why we had missed said payment at which time I’ve made them aware that we still didn’t have the paperwork after five months.

Very disappointed with First Citizens Bank on handling my account for a debit card for my wife. Very frustrating and disappointing the way my account has been handled! Thinking about changing banks after 2 years.

This bank is an absolute disaster and a disgrace. 4 years ago, they said I would have no problem getting a home loan. After 30 days, I still was getting the run around within 15 minutes, I was approved thru Chase. They snooze they lose. I should have closed my accounts after this. I own multiple homes therefore I have different address on my state ID and what has been in their system for 4 years. Long story short, I was denied access to some of my cash. This is the same exact thing as theft. I will NEVER do banking with this disgusting excuse of a bank.