Chase Mortgage Reviews

After our 4th time of refilling out our modification paperwork again, I reported him to Chase. They took all my info and said they would reassign me another. Guess who it was? The same guy. I called to report this problem and how he didn't answer my phone calls or return my calls, but it never changed. The modification had some problem again and we were told to refill out again and again I complain to several people at Chase but I get the same guy. We have tried talking to them until we turned blue and they always sound positive but the whole time they are just moving forward with the foreclosure. On May 1 we receive paper work from their attorney giving a court date, while my "guy" says refill out paperwork again. After doing everything they ask again and again the house was foreclosed the same week they are asking me for more paperwork.

Now no calls or no return calls. The house was appraised by them at $95000 and I owed $110000. Chase comes in and buys it for $127000. Why???!? We bought the house originally for $118000. All I know now is that we have to go and it's me my wife and my 2 boys, 15 and 9. My 9 year old is autistic and change is not good for him. Chase is the Devil and if there was something to do about them, I would do it. I pray for anyone else doing business with them.

She did not receive a certified or registered letter about such an important event. My brother, her daughter and myself talked to at least six people today making it even more confusing. They should have realized that she was confused and advised her what they could offer her was of no real savings. They are crooked to the core. How do they stay in business without the government stepping up for consumers being taken advantage of? Don't know what is going to happen or if she is going to keep her home after reading all the previous complaints. Some people have no conscience.

Two years ago, we were denied a modification. We have been told that our mortgage required that we pay insurance and taxes through mortgage/escrow, so dropping it was not an option. We could not meet the credit score guidelines to refinance due to our illnesses affecting our credit, although payments were not late. Beginning October 2013, payments began running late and then we were approved for a modification which took effect in February 2014 with 4 trial payments. All we really wanted was a reduction in interest since we are still at 6.5%. We received the final offer today with 4.5% but at 30 years.

We are not accepting this! So we called and the madness began. We are upset at the ridiculous and insulting offer but what we are furious about is that a rep named Mike told us that since 2009, Chase has offered a streamlined refinance service as long as a client has only been late within a 12-month period. We have called and called begging for this when our payments were made on time each and every month before October 2013, but were never offered this option. When I asked Gary ** to explain this, his response was insulting and repetitive, until I could no longer take it and hung.

I was also told that I could not enter into a repayment of the shortage of payment until I send in written notice that we will not accept the final offer. After reading hundreds of complaints, I wonder if they will conveniently lose my denial of this offer and in their traditional spiteful way, threaten me with foreclosures. We are not in the best of health but we are looking for extra jobs to get rid of these creepy crooks.

Obama - this mortgage modification program is one that you supposedly created to give people hope and HELP them stay in their homes, yet I'm reading people have LOST their homes due to Chase's lack of so-called help and runaround process, and I am soon to be one of them! Obviously Mr. President you haven't even done a review on how your program is working (or in these cases NOT working for people) over the past few years and yet it continues to be operating on a downward spiral all in the hands of Chase -and the poor desperate people that have come to them for assistance are suffering!

My nightmare began in 2009 when my company had its first of repeat cutbacks resulting in loss of hours and salary cuts. Well when I purchased my home in 2006 it was done through a government type program for single parents and my mortgage was with Gateway (I believe), which in a short amount of time was transferred to Chase (JP Morgan Chase). I was able to keep my head above water with the mortgage amount being higher than the rent I was paying but I was focused on making it work for my daughter (who was 10 at the time), and I to have an actual home to call our own - until the first layoff began in 2009.

I of course contacted Chase for help and I was told about the Obama plan for Mortgage Modification so I decided to apply. What a mistake! This was the start of the most stressful, long, drawn-out mental and emotional nightmare I ever imagined I'd go through as a single parent - to the point of being put on medication for anxiety and depression. What everyone else said about dealing with Chase is absolutely true! When I first started with them I didn't have an actual customer service rep. So every time I called in I got someone different who I had to explain my entire ordeal to over and over and over and for whatever reason my information wasn't entered in my account from one call to the other and so on.

I told them the best number to reach me was my cell phone but they would continue to call my house when I was at work and when I called back it would take days for them to call me back. I completed their requested paperwork (which ended up being around 30 pages), and I KNOW everything they requested was there (because I had a page by page copy) - but I would receive a letter in the mail (not a phone call) to say they didn't receive all the necessary documents which delayed the review of my modification numerous times. During the modification review process I was told not to make any mortgage payments until a decision was made - that decision took a year! My good credit took a big hit and the mortgage payment after the modification was higher than when I started so I still had trouble making payments.

Then in 2011 I decided to call Chase again to see if they could help (thinking maybe I would get someone different or an actual rep to help me). After explaining my situation, they said they would review my paperwork to see if anything could be done to help me. Months later I received a call that they could offer me a repayment plan, which resulted in them increasing my payment by $300 so I had to decline their offer. I was so disgusted. This is their way of "helping" people? This was around the time we experienced another cutback at work and 5 people actually lost their jobs, but the rest of us (10) were still getting reduced hours and salary to save the company money - that's when I hit bottom with depression. I was still playing catch-up from the last cutback (which lasted almost 6 months) and here came another and this one lasted nearly a year. It was a rough and I hated my daughter to see me so upset because it caused her stress too.

The mail was piling up and I just couldn't function mentally so my doctor put me on medication. I did not receive phone calls from Chase, but in going through my mail I noticed I had letters from them that my house was in danger of being foreclosed. No dates or anything just that it was in danger. I didn't think I had any options to go back to Chase for help because I didn't keep up with their first modification and I declined their repayment plan. It wasn't until a friend called to tell me 8/2012 that my house was in our local paper for foreclosure, which I found out started March of 2012. I called Chase the next day and explained my situation yet again and was told I could apply for another loan modification due to loss of hours and salary, which I had no idea I could do. So I completed another round of paperwork and sent it in.

After going back and forth with requested paperwork for a couple months my information made it to underwriting. I then received a notice on my door early December that I needed to pick up paperwork at the courthouse, which I did on my birthday (12/21) when I was off from work. It was paperwork from a lawyer’s office telling me my house was going up for sheriff's sale in 2 months unless I paid the foreclosure fees! I was assigned an actual person this time at Chase (Lissette) and she was extremely helpful and I felt relieved that I finally had someone that seemed to care about my situation and wanted to help! I called her to explain what I received about the fees and sheriff's sale and she went to question the underwriters.

Even though I sent in the paperwork for a modification she was told I had to pay the foreclosure fees and Chase's fees totaling $4,277 before they would move forward with my modification because it turned out (according to them) they kept my homeowners insurance and taxes up to date and they paid the lawyer for the fees, so now I needed to pay Chase back.

They set up monthly payments ($855.45/month) for 5 months, which I had to divide into 2 payments/month and coordinate with my pay periods because I couldn't do the full amount) until the fees were paid and it stopped the sale and foreclosure. I had to send each payment via cashier's check from my bank (costing $5 each) and an extra $11 dollars to have each sent certified mail. What an ordeal but I had to if I wanted to save my house. There were times I was late with other bills to make these payments and times there wasn't enough in the bank to cover my other bills when the payments came through so I was hit with many insufficient fund fees.

Once the payments were complete, it took 4 more months until 8/2013 (another year!) until I received an answer for the modification - my mortgage amount went up again to $959.23! They said it was due to the amount in escrow and if I tried to keep the payments current for 6 months I could then reapply for another modification. Well my payments began 11/1/13 and it only lasted 4 months until February 2014 when I just couldn't make these payments.

My pay checks were $1085 biweekly and I basically lived check to check struggling to get ahead from the 16 total months of reduced hours and salary from the cutbacks. The small child support payments helped, but it wasn't enough and I would be losing those as well in 3 months when my daughter turned 18. Things cost more every time you turn around but with no raise in salary of any kind for 5 consecutive years from 2009 - 2014 it makes it hard to keep up with rising costs of things. So once again I contacted Chase for help end of January 2013 and my information was taken over the phone (monthly expenses, etc.) to see if I qualified for another modification. I received paperwork from Chase on 2/14/14 that they needed more information from me (basically the application and necessary documents for the modification).

I had a new rep now (Evelyn). She called and after I briefed her on my situation, she suggested I complete the application and fax it to her. I was able to complete and fax it on 3/25/14. Evelyn called me on 4/7 to let me know my paperwork was still in underwriting. On 4/15/14 I received paperwork from Chase regarding options I was eligible for and next steps. I was eligible for Rural Housing Service Forbearance to Modification (a program that allows you to make reduced mortgage payments for a specific period of time and after those payments are made the mortgage terms change to make my payments more affordable) - well this is what I've been asking for since 2009! The other options were to Release My Property to Chase or Reinstatement (pay the amount owed in one lump sum, which could never happen).

I was prepared to do the first option and ask them to send me the agreements to sign, but I then that same day I also received a separate FedEx envelope from Chase which was a letter (dated 4/17/14) explaining my Forbearance payment schedule for June, July and August and that I needed to accept and sign the agreement and return it to them by 5/2/14 with the first forbearance payment due on 6/1/14. In looking at the Forbearance payments I was confused, they were $967.03 ($7.80 higher than the $959.23) so I called Evelyn for an explanation before I was going to sign anything. She wasn't there (she was not very good at responding the phone calls) and I left a message. She called back on 4/23 but I was at the hospital getting a back x-ray so I couldn't take the call. As soon as I got home I called her back and waited a couple days with no call back. I left another message for her then I called her supervisor Matt and he didn't call me back either leaving me frustrated.

I arrived to work on 5/5/14 and shortly after I arrived I was told that I was being let go from my job-effective immediately. The company wasn't doing well for years and there's been a for sale or lease sign outside the building for a couple months, so I just thought I was riding the wave until they closed up and maybe get some kind of severance since I was there for 12 years, so I was shocked that even with 8 people left I was being let go. I was even more shocked to find that the only pay I was getting from the company was for my unused vacation time of 2 weeks (amounting to a standard pay check of $1085, which wasn't going to carry me far).

So now I'm still going through this ordeal with Chase. I lost my job, my child support is ending in 2 weeks, I can't file for unemployment benefits for 2 weeks, my daughter is graduating in a little over a month and is starting college in 4 months (no idea what my tuition balance is after financial aid yet), and it's going to take a while until my regular unemployment checks kicks in (with taxes taken off the top I receive $383/wk). I still had medical coverage until the end of the month so I began scheduling appointments for my daughter and I that we had been putting off, but now I'm really in panic mode.

Evelyn calls me on 5/9 - after the agreement from the Forbearance was due - and somehow when she is talking I'm sensing in the sound of her voice she is smiling or ready to laugh on the other end. Yeah, this is a big joke! I kept my cool until we went over the extra $7.80 that was added to my mortgage amount for the 3 months. She said the extra money was to cover the fees from being late since March. I said "Wait a minute. So you're telling me that after underwriting reviewed my paperwork that's what they came up with? And what happens if I would make the payments, what would the mortgage amount go down to since the letter said it would be reduced." She said $959.23! I said "You mean it would go back to the amount it originally was and not be lowered?!" She said yes and that there was no guarantee the modification would be approved to lower my payments.

Here is when I lost my cool a bit. Since we barely spoke with each other over a period of 2 months she had no idea what I had already gone through with Chase since 2009 and what different people told me to do and not to do and so on. So I gave her a rundown and included that for 5 years that I came to Chase for help. I've had to pay $4,277 to save my house from foreclosure and sheriff sale, causing additional financial hardship, and my mortgage amount was never reduced! All that has happened during this financial nightmare (and still on-going) is that my credit, from being told not to make any payments for a total of 2 years, is destroyed and I have a house that I paid $112,000 for in 2006 that is now unsellable due to the $18,000 that was added to the end of my loan.

No one is going to buy my little cape cod, which hasn't been updated due to lack of money, for $130,000, especially in my neighborhood. I expressed my frustration and asked what it would take to actually get help. I also clued her in that on 5/5/14 I lost my job so that's just the icing on the cake. She responded with a very cold "I'm sorry you went through that" response and said since I now lost my job, I could qualify for an unemployment forbearance and yes, I had to complete another application.

I requested she send one to me because my home computer was down (using my daughter’s laptop) and we're out of ink for the printer. Normally I received information pretty quick, but Evelyn decided to send it priority mail instead of next or 2nd day and I received the application on 5/17/14 (requested 5/9) and it had to be completed, mailed and received by Chase on 5/29, which I was able to do.

That was the last time I spoke to Evelyn because on 5/19/14 I received a letter from Chase with a new rep named Patricia. She called me on my home phone, of course, on 5/22. So I missed her call and with the holiday weekend I wasn't able to call her back until 5/27 (not there - left a message) and I've called her on 5/29 and 6/2 and left message and have received no call back. Here we go! I received no information that my house is in foreclosure although I did see on my last series of paperwork from Chase that there is a fee of $1800 that I do not understand what is for. I mentioned it to Evelyn and she told me it was for corporate fees to keep my insurance and taxes going but it should not cost that much for 3 months. I have no money to pay another ridiculous amount for fees let alone a mortgage payment they refuse to work with me to reduce.

I've been told by my observant neighbor that someone was by my house last week taking pictures of it. Last time that happened it ended up in foreclosure. So I will be upset to find out if that is the case when I haven't heard a word from Chase verbally or mailed regarding the status of my latest request for assistance OR from my new rep Patricia. I just want this nightmare to end! All I want is to be able to pay an affordable mortgage payment so we can stay in our house because now being unemployed (until I find another job), who will rent to me and if they look into my credit - forget it. I have tried to get assistance from the housing authority, which a couple years ago said there was $100 million on reserve to help people in PA that were behind on their mortgages and I was denied.

I tried for other types of assistance and was denied because at the time I made too much (gross is considered instead of net - but I plan to try again now that I lost my job). I wrote to my local state representative and heard nothing. I tried talking to another mortgage company but I was told I'm basically stuck with them because my mortgage is not a Freddie Mac or Sallie Mae or whatever they are called. My next step is the White House I guess and sending a message like this repeatedly.

I think it's pathetic that all the people on here have gone through such a horrible experience with Chase and they are allowed to continue to rip people off and ruin lives and no one is out there or offering to try to help us! What a great feeling that is! Where's our bailout?! We're all taxpayers! Shows what our government is really about - themselves. Guess my daughter and I will be out on the street if we don't get any help. Seems Chase is more than willing to take our house. So glad I found others that share my pain with them. Good luck to those still fighting - my heart goes out to you!

Today I received a notice to vacate from Chase's Farmington CT attorneys. In shock and very confused I called Chase to ask what to do. They informed me that our home had been sold (never told me to whom) in April. I called Hud, explained our situation. They are trying to save our home until we can sell. Chase has said they notified us. I received no notifications of anything except the order to vacate. I was told be patient we are working on it. They now refuse to help us and will not negotiate anything. They said we never called, never sent any paperwork. I have no idea where to turn now. Hud says they will help us. I hope they can. I cannot afford an attorney.

"Why do I NEED an escrow account?" "See we can pay your taxes and insurance." "Why can't I pay my OWN taxes and insurance?" And here is where they made their big mistake. They LIED to me! "Because it is the law. You HAVE to have an escrow account." I checked. No I don't. I can pay my own taxes and insurance, and further, pay it monthly. How odd. I began doing that - and my mortgage payments dropped to $342 a month.

I am still paying my home insurance, but when the county assessor sent a quarterly bill to me AND to Chase, they made a lump sum payment, and then socked me for it! Further, my taxes dropped (Thank God) from over $900 a year to $600 a year. But Chase billed me for the full sum, telling me once again my payments are going to go up to $477 a month! I can't AFFORD the games they play with other people's money. I have tried to contact them, and pay my own taxes and insurance, and they coldly said my ratio of balance to some other razzmatazz they told me about.

In sum, they don't pay interest on all the escrow accounts they carry. But they DRAW interest on all the millions of dollars on the 'float' interest they get. Not quite sure where. But, I cannot count on having a fixed budget from one month to the next. Their problem? I am 76 years old, 100% disabled, and home-bound. I live on Social Security, and the constant annoyance I experience with this massive, cold-hearted, uncaring, unfeeling bank is tearing me apart. If I pay the amount they demand, I will have to NOT pay somebody else. And if my actual payment is only $342 a month, why do they need to rack up $477 a month from ME, so THEIR accounts profit off of me?

It is very simple: I will pay my own insurance and taxes. I already do a better job than they do! I didn't FORGET to pay my insurance for 9 months, and then try to profit off of a disabled old woman. I am paying house and car insurance every month, without fail and if they will just get off my back. I will pay those taxes, too. Right now, no taxes ARE due on this property until August! And they DON'T get to profit off of me for months while stacking up my bills and their profit. I have already reported them to the Federal Banking Commission once. I will not hesitate to do it again. And THEN, I will go public - in a way they will never forget. I am not threatening harm to them, or anyone. But I can get noisy as hell if I need to!

In 2011, we got back information where they claimed we didn't qualify with income so they added income to it that was not right and offered us a modification not much less than our original loan. We contacted the State Attorney General and filed a complaint in which Chase responded that said I called them in 2011 and decided I didn't want a modification and then called back in 2012 requesting one which was a lie because we have been working on modification and Ky Legal Aid has the paperwork, however she said they could not file a lawsuit against them (can't do class action or something).

Here it is almost 1 1/2 years later and now they send us a modification that is $100.00 more than our original loan. Now they are showing my income to be $430.00 more a month than I have. Please can someone help?

But when I proved it to myself with the amortization schedule online, Chase has lied to me. My principal has barely moved! I thought Chase was a leader in the business world. I was naive. I actually pushed Customer Service over the 50 year remark, and the woman insisted, insisted, the re-fi company was providing my accurate information. CHASE is the one not providing accurate information or they have incredibly ignorant staff. I was an incredibly ignorant consumer. This has cost me an incredibly amount of money the past six years. I want my mortgage corrected, so that money they put onto interest, wrongly, goes onto principal. Who on earth would want a 50 year mortgage on their home. No one.

The worst part of this whole thing is that I submitted my complaints directly to Chase, thru the State Attorney General's Office, Consumer Financial Protection Bureau and My Representative. In all of these submissions, the complaint was submitted to Chase for them (Chase) to review. After receiving the answer to their (Chase's) review and reading them, it can be determined that Chase could have xeroxed the original answer and sent it to me. In all I have filed seven complaints.

To continue on, I was rejected for a loan modification in August 2013. Then I was contacted by Chase and given more options. I was told by Chase that I could apply for a deed-in-lieu. I filled out all of the paperwork and submitted it only to be told that it was incomplete. When I called to ask what was required, I was told that they had everything that they needed. Now I am being told that the deed-in-lieu request was cancelled because I had not updated the information as required and that they (Chase) had sent me the necessary forms for this. Yes, I was sent the forms but after reading thru them, it was indicated that they had everything they needed for the deed-in-lieu request (In fact, I received seven sets of those forms in one week, but when I asked my Customer Assistance Specialist about them, it was indicated to me that they were sent to me by mistake).

As indicated above, I have approximately 26 pages of notes, where I talked to Chase and its representatives to try to resolve this issue. As of tomorrow, May 31, 2014, it will be one year since all of this started. The latest information that I get from Chase is that I can't request a deed-in-lieu until I do a three-month short sale, in spite of the fact that I was told back in Feb. 2014 that all I had to do was send in the Deed-in-lieu forms to receive the deed-in-lieu. The other major item in my complaint is that unless you file a formal complaint with Chase (this goes to the Corporate Offices), you are not allowed to talk to the same representative about the problem. Basically you have to get on the phone and explain everything over and over. As it stands right now I am about $8,000.00 behind on my mortgage and may be placed in foreclosure status at any time. At the present any foreclosure action is on hold. I have found out that if a complaint is filed, any foreclosure action is on hold.

My biggest complaint about all of this is that when you submit a complaint, it's the (Hiring a Fox to Guard the Hen house routine) Chase investigating themselves. Anyone with any common sense knows what the answer is going to be. It's the answer I have been receiving for a year (IT'S NOT CHASE'S FAULT, IT'S YOURS) in spite of the fact that you do everything you are asked to do. Relative to the government programs to help people who cannot afford to keep their homes like the Home Affordable Modification Program and The Mortgage Assistance Program, Chase does everything that they can to refuse those programs to the mortgage holders. And if you say anything to their representatives about it, they get very irate and blame you for it. They will not return phone calls, etc. Enough said for now. I think that Chase should be broken up like the government did to the telephone companies several years ago. They are so big that it's almost like a monopoly, that you have to do what they say or do nothing at all.

Filing with the OCC provided very little help and in this year 2014, we try to refinance. Been seven years out of bankruptcy and found Chase reporting us having late payments. Chase's no help in getting these payments corrected and credited. We have proof that we made them. We have never missed a payment and never been late yet they insist on holding these payments for a escrow account that we do not have. They decided to pay our homeowners insurance and our property taxes one year and now claim that we have an escrow account to try to work out repayment of this on the side separate from the mortgage to go ahead and make the payments up with them. They insist on including it in our mortgage and are just continuing to give us problems. Chase keeps insisting that we have to go file another bankruptcy to reaffirm the mortgage to correct these issues. We are now trying to reopen our bankruptcy. We have hired an attorney and hope the Chase will come to their senses and just correct their problems and their mistakes.

I was referred to CFPB by an Investigative Specialist with the State of Florida Bureau of Financial Investigations on Tuesday, March 4, 2014. I was advised that JPMorgan-Chase Bank is a federally regulated banking institution and Florida has no investigative jurisdiction. A formal complaint was filed with the Federal Consumer Finance Protection Bureau that has to date never had an agent contact me directly about my complaint that provided a link to the thousands of complaints included in this consumer affairs complaint scenario involving JP Morgan-Chase. Efforts to have national news networks do an investigative story about JP Morgan-Chase have not been successful. It seems they are more concerned about missing Malaysian Flight Number 370 than the many consumers angry with JP Morgan-Chase that deserve accountability.

Issues regarding this complaint have been directly to Mr. A. Blair Glenn, Senior Vice President Southeast Mortgage Banking with JPMorgan-Chase Bank. Mr. Glenn has failed to effectively respond in writing, has ignored deadlines and failed to return phone calls as of March 6th, the date of this complaint. This pattern of troubling unprofessional conduct seems to be consistent with that experienced by others from a wide range of JPMorgan-Chase Bank hierarchy of contacts. JPMorgan-Chase Bank is no stranger to news headlines related to their business practices. Accountability is again in order based upon what seems to be a very broad number of complaints in the thousands for those who took the time to file complaints.

I've tried numerous times to pay everything to get it cleared, but then all of a sudden, my payments go bi-monthly and with many descriptions as to why by the reps, is immeasurable and too numerous to count. As it came to light this year of 2014, all payments made at the branch in my town (per the direction of the representatives) were made and went directly to "interest and fees" not to my principal. Per the bank, payments do not get disbursed by the bank tellers or bank locations. I am completely exhausted and mentally tapped with this horrible bad situation. It's so bad I think I need a therapist and/or a prescription for my nerves. My account keeps getting depleted trying to fix it. The bank took my insurance roof money and now I'm still stuck trying to get it straight, 3 years plus!!! I cannot even sit and have a discussion about this without coming to tears. It hurts. I'm just deflated. What to do? Go to the World Wide Web and find someone with some true factual input or help.

So now I'm thinking I'm finally going to receive help; NOT! I received every excuse about those stupid papers from "We didn't receive that one", to "That was an out of date form. I don't know where you printed that from." And numerous other lies I'm sure. So in January 2013, they foreclosed on a home that I had lived in for over 20 years! About a month later, I receive a check In the mail for $1000 telling me that if I cashed the check, it did not exclude me from the lawsuit against Chase! What!? Also in the beginning... The reason for all of this? I got behind and owed $2000 plus late fees. I sent them the $2000 without the late fees.

After a month of no one at Chase knowing where my payment was, I received my check back in the mail with them saying they couldn't accept the payment because it was not for the "total amount due". Well of course I never could get up enough money and the payments continued to build up. What a bunch of jerks to put a single mother of 3 girls, that got almost no child support, and worked a full time job, on the street! That was the only home my girls had ever known! I really believe that these people are crooks. I wish they could feel what it's like to have the home you first bought and worked so hard for just snatched from under you! How can they sleep at night doing this to families? It's totally beyond my comprehension is all I can say...

Long story short, we are putting 60% cash down and financing 40%. Have 760 and 780 credit scores and make well more than enough. Every day we are dealing with 1 issue from Chase. I think this is the only speed that they can handle. We finally got a "MB Processor" to start dealing with us, we had him give us a list of everything that is left to be done about 1.5 weeks ago. This should have been all that was left before we can start getting docs to the escrow. We get the list and we bust "everyone's butt" to get it all done by Friday today 3/14/14, the Friday before closing .

A week ago I asked the MB processor if one of the steps is scheduled yet, or do they waiting till after the "2nd appraisal" (yes 2nd) and sure enough it wasn't scheduled so luckily 1 of us (me) was thinking ahead. Somewhere in all this, he forgot 1 document needed and yes you guessed it, barely ordered it. So now we are on to next week again with another issue! The way it looks now, we will be lucky to only be a few days past closing, but if it's wasn't for us busting all their butts at Chase, we would be weeks past closing. I regret ever doing business with Chase and as soon as I can, I will be refinancing to stop doing business with them altogether!

I had to fax my final Chase statement to Carrington to clear this up, but now Carrington is telling me they are overwhelmed in their investigation dept and told me to contact Chase to resolve. Three years ago, I about lost my home over trying to do a loan modification to lower my interest rates. I hate Chase and happy to be away from then, but what the heck are these final expenses, and can they charge these fees? Chase Bank are snakes, don't ever work with them, as I was part of a class action suit against them two years ago and won along with thousands of other unhappy customers.

I too have witnessed couples that have started the process at the same time or just after and are now happily living in their home. Funny all the minorities I have met have had the same issue! Should I dare say I feel they are waiting for us to walk away? This is suppose to be a very happy time in our life and they have managed to make it the worst experience outside of the two deaths in my family THIS YEAR! Of which we have dealt with! And here is the kicker, I myself have been diagnosed with an autoimmune disorder that is exacerbated by stress. Thank you Chase for having my family witness me on the brink of a debilitating state. Thank you!

Please note I spared you the lengthy details of how the loan as been through underwriting since we began this process. I strongly feel this is absolute racial discrimination as many others with very similar profiles have already closed on their loan. Oh and did I mention that the buyer is an employee of Chase Bank and she handles helping customers get pre-approved for mortgages. Do this make any sense?

Chase was charging our mortgage with tons of legal fees. I called the attorney that they hired and began trying to work with them. We couldn't afford to hire an attorney and did the best we could to file an answer to every complaint we received. I kept a journal of our experiences. In 2011 we owed $69,000.00 for our home and it sold for $110,000.00. We were only able to sell our home because we found a real estate agent who was willing to help. She mentioned a short sale but when she saw the equity we had, she said "let's sell it." We didn't want to sell our home, but we had to in order to stop the foreclosure process and mounting fees. During closing, we only made $2,000.00 profit out of $40,000.00 equity we had in our home.

We moved in with my father and hired someone to help us figure out how to re-establish our credit. We were devastated. It has been over two years, but we still have no settlement or compensation from JP Morgan Chase. We lost the home that was our first home as a newly married couple. We have all of the documentation regarding what happened. We see that there are so many other families struggling with Chase, and I believe that we all deserve compensation. Our equity was taken for legal fees and a back mortgage that we would have never had if they had just seriously considered modification. Thank you for your great work in holding companies responsible for their actions. There are real people suffering behind the scenes. Our previous address to the home we lost was **.

I told the LO that the home would be completed at the end of January. The home was actually completed on January 21st and I have already done walk-throughs. I am still waiting for "Underwriting" and everyday I am asked to sign another piece of paper or asked about some transaction on my account that is easily explained if you pay attention to what you are looking at. For instance I have payments to my credit card because I pay my card every week. I was asked "why do I have cash advances from my credit card?" I had to write and explain that these are payments to my card among other silly questions they have on my finances.

I was promoted in the military last year so my pay increased . I was asked "why is my taxable income so much higher for last year's return compared to the last returns." I thought more income was a good thing? It is February 4th and my house has been ready for three weeks. I have household goods from my tour overseas that I have not gotten. I have been living in a hotel paying 62 dollars a night for one room and doing my military job and yet today I get an e-mail to sign yet another "Request for Transcript of Tax Return" so they can look at my 2010 to 2013 tax returns. I was prequalified. I have no bills. I have money in savings. I paid off a mortgage 20 years early (with them!). I don't get it. I should have gone with the builder's lender. I probably would have been in my house by now.

Started whole process over because got tired of them mixing up recent documents sent. Even then they still said I had old documents. Had Chase branch fax my documents to Chase processing again to make sure everything sent was correct. They still used incorrect updated information. 4x the process was denied with same income amount that was incorrectly stated on first document. They kept saying they had no updated figures which were sent priority mail with a signature. Obviously underwriters just photo copy previous denial letters and never looked at updated information. Then instead of only being 3 payments behind they say I am now 5 payments behind. They used 2 of my payments to cover fees to cover a year of them dragging this all out.

Now, today 2/4/2014, my property tax check is lost. It is always sent to me then I pay the taxes. Lady says never has she seen Chase pay the property owner, it goes to the town tax collector. What?? Never has this ever happened. Again, uneducated people which is why all of us are having problems. Chase is not here to help people. The HAMP program is NOT something this bank wants to allow, they lose money. Who is regulating this government program?

This bank is not doing what they are required to do. I can prove this with documents they say I never sent, and taped conversations they have. So for a 5th time I am told to redo my entire loan process again... It’s a complete joke but I’m going along with it again. This time having every document notarized, sounds funny but I truly believe Chase reps are directed to deny as many loan modifications as possible. It’s a game now, also told today that the documents have all changed too, and I should read the fine print etc., etc. Just laughed. No more calls unless I’m taping them too. No more waiting for them to call, calling them every day. I feel for all the people on here... you all are telling the truth.

We called several times and each time they told us to ignore the foreclosure letters. Over a period of 9 months and numerous calls to Chase each time we sent documentation we were told that they did not receive. Then they told us they gave us a temporary modification and gave us a lower amount to pay. Then after 9 months they told us we never received any type of modification, it was a complete nightmare, they put us through hell and back. Finally we told them to stop everything as they had reported us to the the 3 credit bureaus, we ending up having to pay thousands in escrow. It was so stressful and awful. Today 4 years later, we are still fighting to get it off our credit report and we never received a modification. Chase is really, really bad.

They finally corrected the insurance premium to reflect on our statement but our payment was never adjusted to reflected the $500 plus difference. We again contacted them in November to be told they had received the correct declaration and that once escrow was generated that the overage would be refunded to us. Unfortunately this did not happen, not only did we not receive a refund but we received a bill saying we owed more on our escrow by $900. After looking, Chase was double paying our county taxes & still did not credit us for the overpayment we had made the last 8 months.

It took my husband numerous calls & demanding to talk to a supervisor to get the taxes straight. Again this was after the 48 hours to 5 days for them to look into it. Chase reran us a new escrow analysis & again it was incorrect. We are again still trying to get our overpayment of the last 8 months corrected as well our corrected mortgage payment. At this point, my husband & I are looking to another lender for peace of mind if Chase hasn't screwed that up as well. I would never recommend this company to anyone not even my worst enemy. My prayers go out to all of you that are living this nightmare with us!

To put things in perspective, Chase locked my interest rate 50 days before closing and still managed to miss my closing date. To worsen the pain the communication was zero! I had to call/email them repeatedly to get a status on my case and no one bothered to return my calls. When I did get a response it was in the most indifferent manner possible.

I realized on the scheduled day of my closing that I was getting nowhere with Chase and applied through another lender. The other lender (Pulte Mortgage) not only managed to close on my file within 7 working days but the application process with them was the most pleasant that I could expect and a breeze. I would strongly recommend everybody to stay away from Chase Mortgage. It's understandable that a mortgage company can miss on closing date but the treatment meted out to me AFTER they faulted was unbelievable.

After the loan was closed they gave me copies of all the documents and told me I didn't have to read at that time, that I should just sign the documents for the loan and if I had any questions about the paperwork I could ask questions later. I felt pressured to sign or I would not get the loan. I had 2 claims. I think they were in 2009 & 2011. Each was for just a couple of months and they were paid.

In Jan of this year I became totally disabled. I am drawing LTD and have applied for SSD. I turned in a claim with Chase payment assurance and it was denied. The reason given was the policy had a 2 claim limit for disability. I was not sold what I requested. I was not told of any limits in the plan. I was not told about gold, silver, or bronze tiers, only that I had coverage and the fee would be included in my monthly payment. CHASE MISREPRESENTED THE BENEFITS OF THEIR COVERAGE. I also had an auto loan and took out the same insurance. They paid as well. However in 2011 they canceled the coverage and gave me a 100% refund (about $1600.00), telling me they no longer sold that type of coverage. I later found out they were forced to do it by a government agency.

I want to know if I can sue them either personally or thru a class action suit? They did not disclose the limits of the policy, told me I was fully covered when I was not, and I now pay about $30.00 a month on coverage I can not use AND STUCK WITH $300+ PAYMENTS I really can't afford. I am now disabled for the rest of my life and stuck with a payment when I thought I had purchased coverage to pay for in case I ever needed it. Has anyone else had this type of ripoff with Chase Bank payment assurance? What can be done about it?

After my divorce July 31 I was given two years to get my ex's name off the house or it would be sold. Chase holds the mortgage, and my local bank recommended an assumption loan. In short, I have provided documents, only to be asked months later to provide them again, I have filled out paperwork, only to be told months later it was filled out incorrectly. They checked my credit twice, the second check resulting in an 18 point drop in my score due to too many inquiries. When I asked if checking my credit multiple times in the process was standard, they blew it off saying "The old score had expired" and then attached a form to the email saying I needed to fill it out yet again and to make sure my address was correct.

I've lived in this home 13 years; I know my address. And after having to supply them repeatedly with multiple copies of the exact same documents, I've asked them three times for an estimate for the loan with lower closing costs, and what have I received? Nothing. Well, 6 months after the clock started ticking on getting the house in my name, I am no closer to getting the assumption loan than I was when I started, but my credit has taken a hit and I wouldn't be surprised if they send me a bill. And I even have to send my "You're fired" email twice.

7. They do not offer the best rate. What they have to offer is almost the same as Wells Fargo and TD. The only thing that is somewhat appealing is the 2% cash back but it is NOT WORTH THE trouble.

Now we had to rush and find the funds to make the previous payment and the current payment. We had to actually borrow the money from our daughter which was a heartfelt embarrassment for us because she was working, going to school for her Masters. Then the long wait and resending documentation we sent earlier. We were told that we made enough money to cover our principal loan and then we were informed we received a modification for the Home Equity. At first, we were happy until we were told it was approximately $65.00 from $718.00. We were shocked and contact them when we were informed that both the underwriter for both the primary and the Equity felt we had no problems in making our payments so they denied the first loan and took only $65.00 off the second.

My whole issue if we could continue to make the payments with no problems then we would not have applied. We had to cash in some of our IRAs to make ends meet. We were hoping to go to our banks which I have been a member with when they were First Bank. Maybe I need to move all my accounts to a bank is more customer friendly to the needs of the consumer. I do not want to file for Bankruptcy and the only thing the Representatives from Chase bank kept on saying, "Why don't you do a short sale?" I wonder did the Bank say anything when they received all the funds from the government.

I paid to have these documents FedEx to them overnight. My Loan Officer on a weekly basis would send emails informing me all was okay and as soon as she receive the loan from the Underwriting department, she would send over whatever needed to the Lawyer and a closing date would be set up. The ending of November, I contacted the loan officer regarding my process since I noticed that my lock-in rate would expire on 12/24/2013 and I did get a closing date . She said that my loan had to go back to the underwriting department to be corrected because the final figure they had was more than what I owed on my existing mortgage. Last week I was informed that the rate now is different than what was before approved and locked in. I now have to provide recent pay stubs and various documentation.

Reading other reviews I think this is a practice of Chase to delay the process and then offer a higher rate. This is very frustrating as the only reason why I had decided to refinance with Chase was because they are the ones I have my original mortgage with for over 20 years. I have never been late and I am not refinancing a million dollar home. I would never recommend anyone to refinance with Chase Mortgage.

Guess what? I did not hear from Matt in 2 weeks so finally Kim calls me back and says that she will be taking back my file and assures me that things will go smooth. (Whatever happen to "Hello, Mr. **, I would like you to meet Matt or Kim. He/she will be taken over your file......" Anyways, we move forward with Kim again. Finally, I get a call from the Processor by the name of Sylvia **. Sylvia introduces herself very professional and tells me that she will be updating me on a weekly basis. Well guess what? Negative on the update weekly. Next, Sylvia tells me that the underwriter came back with a counter offer for me to pay off my truck then we could move forward. So then I get a call from Kim and she says that the loan is ready to close and I ask Kim about the paying off the truck counter offer and she says, "I don't have to do that." So I say, "Ok then let's close the loan." 2 more weeks go by and you're not going to guess what? I get a letter in the mail that says that the loan has expired due to time and me not wanting to accept the counter offer.

As I am trying to tell the whole story, I am trying to be very specific without exaggerating to give all a fair story. So in conclusion, there are just too many people involved and you end up with the wrong story just as in grade school when we would get in a line of about 10 -20 people and one person would say one thing and by the time it got to the 20th person, it was completely something different. The bad thing is that much time has been wasted and my time is very valuable just like yours, Mr. Chase bank. Even if you don't do anything but give me my Application fee back. All I ask is that if you don't like your jobs, please attempt to find something you do like because it's not fare to us customer. I remember when I first started this process, Chase asked me "Why don't you bank with us?"

I have not had any other issues with Chase until mid November of this year 2013. I received a letter from Chase stating that my mortgage was transferred to a Carrington mortgage co. I have never heard of Carrington. Chase stated that if the mortgage is paid after the 3rd of the month to wait until Carrington sends the information so the mortgage payment will not be lost. This is what I did & now Carrington says they have not received my payment which is not true because the check cleared on December 17th. In the five years that my mortgage has been with Chase I was never late with my payments. I don't understand why Chase sold my mortgage to a collection mortgage agency.

I have read many reviews about customers whose homes have been forced into foreclosure by Carrington & then sold to make a profit. I have never been late with a payment and Carrington is treating me as if I have foreclosed on my mortgage. It has only been 3 weeks that I am with Carrington & I have received negative letters from them & the phone calls have started about late payment. Chase obviously knew this is a collection agency. I am retaining a lawyer to investigate why Chase sold my mortgage to such a company & prevent Carrington from putting me through a foreclosure as is has done to many customers. Beware of your dealings with Chase. Do not use them for a mortgage.

For nine months, we made these payments anyway but it became too much as my husband's job started cutting hours and I am disabled so only receive small SS checks each month for income. In November of 2011, we requested a modification loan and that is when the real nightmare has begun for us. We have submitted paperwork upon more paperwork (because they claim to lose some or need updated ones), made pre-modification payments, told it is with underwriters, been to court for foreclosure (judge threw out of court after one year due to lack of evidence on Chase's side), and now being told once again to submit more paperwork.

Oh yeah they are threatening to foreclose on us once more and have "LOST" all but $715.97 of the pre-modification payments we made. And here is the total of pre-modification payments we have made so far: $5213.82. Is there anyone out there that can help us? We refuse to let Chase win!! We will go down fighting for what is ours!!

The case went to court last Thursday and the judge hasn't ruled yet. Before our loan was transferred from WAMU to Chase, we would NEVER have done business with Chase! They ran WAMU into the ground, bought our loans for 1/2 cent on the dollar, then foreclosed. We will NEVER do business with a big bank again! The reason Chase is having a bumper year is because they have kept all the bailout money that was supposed to be ours. Call Jamie Dimon and complain as often as you can. There are groups like the National Home Defenders League and others who are making a difference. Don't trust a man named Neil Garfield of LivingliesBlog, as he's a liar and a crook. His info is worthless and cost $1300. Good luck to all!!! We WILL win this fight.

My extended denial letter stated several reasons for our denial. None of which was true. They apparently can't add or see the funds that are already deposited in their own bank. They quoted credit "issues" that had already been cleared with their own credit clearing house (Kroll Factual Data). During the course of this loan, I was discouraged from applying elsewhere. I was told by not only the loan officer, but the Senior Lending Manager, that all was okay, my loan was approved, they are just waiting on the file to be released. A simple upload by an underwriter. Then came the denial. They lied. They lied numerous times and no one wants to take responsibility. I had a 60 day escrow. I'm working with another lender and hope to close on time. May not be possible. Bad faith? RUN AWAY!

They are giving me the same kind of ** that I see here. My heart goes out to all of you. I have worked hard and long as a nurse (41 yrs) and became ill for a year. Lost my husband awhile back and have managed raising two kids and am now helping with the grandkids (6-3-2). They live at home now due to the economy with their mom. 2010 was the year of the bad floods in my state. I lost a lot during this time and it was costly. My insurance company did not cover flooding. Parents died within 4 months of one another. Another costly issue (bad probate lawyer = thief) combine this with my illness and actually BEGGING and BEGGING with Chase to help me is making me more ill. There has never been any time to really heal. These banks are the evil doers in this country and are not held accountable for NOTHING!

He did not get a lawyer because the BANK told him they would work with him. They lied, and he did not know what lawyer to get, the last 2 took $11000.00 and nothing happened. There is no logic here. People should be more aware of these "acceptable lies" (We work with you, our interest is you as a customer...), so they do not go thinking that these companies are ethical and working with integrity. It looks like it's plain and simple... If you have money, you are a welcome customer, if you do NOT, "Sorry, sir maybe sometime later when you have money again..."

Going on 6 months of being told they are working on it and this month they have a problem with title is excuse which they claimed I had to take care of and once I called title company, it was an issue on their end with wrong address. The final part is now they have just notified me I am being transferred to a new mortgage company on Nov 1st. They have last two months payment in suspense and now wanting third to bring it all current. This bank is the biggest bunch of liars and thieves out there. Very underhanded and misleading. They have ruined my credit by reporting me past due the entire time. I have letters from them telling me to be past due to qualify for loan modification. The whole time telling me I have to be 4 months past due until they can foreclose. After checking with lawyer in this state, it is 60 days.

We completed the initial paperwork rather easily and were verbally promised a great interest rate. Of course, we found out when we received the loan paperwork, that the interest rate wasn't quite as high as the verbal we were quoted, but we chose to let that go, since we had no proof of the verbal quote. We were then assigned 2 different representatives to handle our case. After a few weeks, one of those representatives was replaced by a different rep. This second new rep often made mistakes in dealing with our case by asking for wrong or incomplete information, then we later had to send the correct info once the mistake was realized. At this point, I have scanned and sent in about 25 separate documents which were requested by Chase in this refinance process. They are now asking for a great deal more.

We recently found out they had to make a second hard inquiry on our credit report because the first one expired before they could complete the process. Of course, hard inquiries negatively impact your credit score, but we're forced to suffer that consequence due to their negligence. We also recently found out that our home's appraisal now has to be updated, so we have to make arrangements to be home from work and allow an appraiser to return to our property to update his report.

I'm beginning to suspect that Chase has intentionally dragged out this process because they know they will receive our mortgage payment at the higher interest rate for as long as they can drag this on. According to my research, a refinance should take 30-45 days. Because ours has gone on for 6 months so far, and given the approximate savings we were due to receive once we closed, I estimate Chase has cost my family a little over $2000.00 in unrealized interest savings.

You can see now why I suspect their actions may have been intentional. If they have used these same delay tactics with other prospective refinance customers, couldn't they have made millions, perhaps even billions? It's something for me to think about as Chase continues to ask for more and more documentation to delay closing, and as I consider whether I should cut my losses and start again with a more reputable institution.

My advice to any and all who will listen - don't do business with Chase Bank. You will regret it in the long run.

I am not sure what to do. I feel stuck and at 61 years old I have no options. I need help but CHASE who can restructure the two mortgages and use the federal assistance they received to help their customers. They have not done that but in fact they are buying time hoping the market will recover. It will not recover to the point that places like mine will establish equity. The housing market will never recover until CHASE and other banks like them restructure mortgages that were approved knowing that the values were exaggerated and unrealistic. Please help make CHASE address real problems in the housing market. Thank you.

Once again the letter states to not make any payments while the modification is being looked at (the fine print states that it is highly recommended that you do but it isn't something that is visible). I made sure I provided EVERYTHING on that checklist, checked it twice. Once again they tell me that I didn't provide enough information and if I want to save my home I have to pay them $6,000 and on top of my regular payment I have to pay $300+ extra. When I told them it was impossible they stated that it would go into foreclosure status. A week later my son saw our home in the newspaper stating an auction date. I was in shock.

Two weeks later I received the certified letter telling me that my home would be advertised in the paper. I think it was awful of them to let me find out about my home through a newspaper. I went to the auction today and it did not sell. They were willing to sell my home for $40,000 less than what I owed on the property. Does that make any sense to anyone? Why not work with me over $6,000 and allow me to stay in my home? For anyone out there who is thinking that loan modifications are a way to help you please know that I've been doing a lot of reading since all of this took place and I don't see anything positive or even a success story. If Obama put this program in place, why are so many people given false hope and lose their home?

We were assured that the loan approval process would take no longer than 30 days. We were pre-qualified on 8/9/13. The closing date was scheduled for 9/17/13. Plenty of time, right?? We submitted all the documents that were asked for. Then asked for several of the same documents again. Why? I'm assuming they did not want to have to go through the pile of paperwork from my dad. He owns 9 homes. So, he has done his mortgage thing a time or two. BTW... he owes less than $60,000 on all of those 9 homes which total to over a million dollars worth of property. It finally went to underwriting. 2 weeks later, we get an email saying the approval is on hold until we provide 6 listed conditions. We received this email late on a Friday evening. We provided those conditions the following Monday morning. Some of the conditions were simple lox and some were more copies of paperwork we had already provided. We get another email a week later with another list of about 12 conditions.

One of those conditions was to provide documents that a judgement on my credit had been satisfied. I did not know about a judgement on my credit. We were applying for an FHA loan. Apparently, new rules had been set in July of this year that any judgement had to be in the process of being paid or completely satisfied or the loan could not proceed. We are a month into this thing now. Why is this all make it or break it issue just now coming up? Why didn't they mention this in the first set of conditions? I jumped through hoops contacting the creditor about satisfying this judgement. They were very understanding and agreed on a lower settlement price. Probably because I was not notified about a court date and they filed suit beyond the 4-year statute of limitations we have in Texas.

This was on a car loan from 2002. I had lost a job that I had after 10 years and it devastated me financially. It showed as a charge off on my credit in previous years. ANYWAY (wanted to explain that a little), we had invested so much of our savings into the down payment and budgeted everything for this, the move. We did not budget in a judgement amount because I didn't know about it. I had to sell personal property that I didn't want to sell to come up with this extra money.

So.....here were are 9/13. We are "supposed" to close on 9/17. I go to the mailbox tonight and see a presorted first class envelope from Chase. My stomach drops. Why, you ask? It's presorted first class mail, normally what I would call "junk mail". But, I have have learned a lot in the last month about Chase Bank's practices. I open the envelope to find a letter from the loan processor. The letter opens with a thank you for choosing them note. That they are "committed to making our home financing experience a positive one through clear communication and dedicated service from a team of mortgage professionals". I am almost laughing at the irony in the first paragraph of the letter. Almost laughing.

Then it proceeds to they will not be able to continue with the loan process until conditions are met which are listed on the next page. Here is the kicker! There is a deadline date. The deadline date is 9/13/13, the day we received the letter. The date on the letter is 8/30/13, two weeks prior to when I get this letter. The conditions on the next page are a combination of the 2 separate emails of conditions required by the underwriter. Luckily, I jumped through hoops with this judgement thing just to get it done as soon as I possibly could. Which means, I turned it in on 9/13/13.

1st-Why didn't we get these conditions in the first email if they knew about it? This delayed the process another week. 2nd- Why did they send a time sensitive letter in a presorted first class mail envelope. I called my dad and he received this letter today as well, so we can't blame the post office, can we? 3rd- I didn't know about a deadline date. Why didn't we receive a phone call or email about it? Or...at the very least, send the envelope in the mail in a decent amount of time after the letter was created in a regular envelope so that the recipient of the the letter didn't just disregard it as "junk mail".

Now...we turned in our notice to our landlord stating we will be out of the rental house by 10/1/13. The sellers have rented another house to live in for the next year so they can build their country home, we are living out of boxes, and I get to spend my weekend with my stomach in knots wondering if they are going to claim they still don't have everything in that list. Which means they will cancel the loan application and we will have to start all over. This also means we will have to incur hotel charges as well because we have to be out of our rented house by 10/1/13 if Chase Bank pulls the same crap that they have pulled over and over again in this application process. I will NEVER do business with them again. My measly money means nothing, but they will lose my dad's business as well. THAT will be a loss for them. He is a wonderful man with a good and understanding heart. He has the patience of an angel but even he is thoroughly fed up!

2) Refusing to reimburse my mortgage application fee of $655.00.

June of this year, I applied for a loan to buy a house in Seattle area. I spoke with loan consultant Chuck ** in person. He requested an application fee of $655.00 for which I wrote a check. Prior to writing the check, I asked Chuck if I would get reimbursed if I decided to go with another bank. He said, Chase would return the money if I did not go through (sign the paperwork) with the loan. Fast forward, we found the house. Chase requested additional information, which I provided. They sent an appraiser out. Chase then asked for further information as well as explanation. Again I provided the requested materials. I have an excellent credit score, over 800, and have never been questioned this way before.

I expressed my disappointment to Chuck about this. I told him if there is going to be a problem with the loan, he needed to let me know right away so I can seek another financial institution in time to close the loan by August 14, 2013. Chuck said he would send the paperwork through. One week went by and I thought everything was fine. I then got a call from Chuck requesting still more documentation. The following day, I dropped off the requested information to him. Chuck told me he has been doing loans for over 10 years, and he could guarantee underwriter would have more questions. At this point, we were 3 weeks away from closing, so I told Chuck that he/they are giving me a hard time and reiterated that if there is a problem, I would need to seek a loan elsewhere. He didn't give me any promises, but said underwriter would review.

Not wanting to lose the house, I secured a loan through another bank. Two days later (July 8), I called and left a message for Chuck canceling my loan application because Chase, my own bank, is giving me so much difficulty. I didn't like being treated that way. Also I asked him to call me back regarding reimbursement of my application fee of $655.00. Chuck did not call me back. About 1 1/2 weeks later, I placed another call to Chuck, again leaving a message. Again, no call back. I called his manager Brent ** and left a message and received no call from Brent either so I called him again. Finally got hold of Brent who said Chuck did talk to him about my loan application fee. He said he would look into it then call me back within 24 hrs. To this day, I have heard nothing from Brent.

On August 13, I called Chuck again, leaving a detailed message with his co-worker. Chuck emailed me back the same day. Even though he knew the reason of my call, his email simply said: "Sorry I've missed your calls. How can I help today?" I replied back right away letting him know I needed to know when they were going to reimburse my money. There was no response. I called Chuck again and he said he would have his manager Brent call me back. I felt it was strange he did not discuss the reimbursement process to me. I probed the question. Chuck said he does not handle it so therefore does not know. Said he would make sure Brent would call me back.

I closed on the house August 14 with the loan from the other bank. Today is September 11, neither Brent nor Chuck have called me. I stopped by Chase branch today and talked to Chuck. Chuck texted back and forth with Brent then said Brent would call me back. I told him I need to talk to someone who handles the reimbursement. Chuck said normally, 'IF' I would get reimbursed I would be sent a white envelope in 6 weeks but he did not know where it would be sent from. I said, "What do you mean IF? You told me, if we did not go through the loan, Chase would reimburse me." He said, I know what I said. He continued that I had instigated the loan and I had canceled the loan so he does not know if I would be reimbursed.

I could not believe that a big bank like Chase could blatantly lie to their customer like that. I reminded him that he has never said anything like that before. He clearly told me and he again agreed to what he said that if I were not going to sign loan papers then Chase would reimburse my application fee. I can not understand how unprofessional Chase has been. Their lack of communication is not acceptable. Their actions are those of scam artists. Took the money and ran. I am hoping you can look in this matter for me.

After five weeks & 3 days (from my initial dispute date of June 13th), I finally received a letter in the mail to send Chase our dispute proof. I sent in my long letter with details and all dates (as best I could remember for not one but two more opportunities we gave the auto body shop to work on our car and get all issues corrected). Only the body shop kept messing up our car even more than the first time he worked on it. I sent in pictures, then scanned pictures as they required only paper copies, a USB drive with files of all angles of the passenger side damage he did to the auto body repair job. Also not one but two other letters written by legitimate Auto body repair shops documenting they have seen our car and the poor job the other auto body shop did and what they would recommend be done to fix the car to its original state.

Now through this whole dispute ordeal, I have felt like I was arguing more with Chase (than I ever was with the merchant). Why, who knows? Chase employees might be trained to act like they care and give the customer the famous line of, "We're working for you". No, you weren't. Every step of the way Chase, you were going behind my back to allow the merchant tons of time to lawyer up. Tons of opportunities for him to fight the dispute at hand (yet he gave you nothing but a lawyer letter saying the car was never brought back to him). Funny, phone calls can prove a lot, that we talked to him for months, yet you never asked for our proof of this, hmm? The merchant got five weeks after my first call to dispute the charge. Yet, I got 10 days to get a dispute into Chase for my case (with lies too of where to mail dispute, a letter taped to the Chase envelope with a dispute address and fax #, that we didn't see at first because it was taped to the inside of the envelope we threw out; what business tapes a letter to the inside of a mailing envelope)?

Chase does (so consumers, check those envelopes). Every step of the way, Supervisors (Thomas ** and Cassandra) didn't supply me with correct information or any information I'd ask of them by way of mail, phone calls or email. Many lies too along the way (too many to mention in this small box). Also a Chase Advocacy Executive named Jenalyn - all of about accused us of damaging our car after we picked it up the first time from the auto body shop. She stated that perhaps we had a second accident with it, so we could accuse this auto body store of damage and get funds, our $1,900, back with a chargeback. Say what? Our car has more value than to do such a thing to it and create an accident in the same areas of the disputed pictures and same areas of the body of the car?

Wow, that's stretching it. Plus how did we create holograms, white cloudy areas and small, med, and large scratches throughout the passenger body of our car. How did we repair it again with door shells and hang doors unevenly by ourselves? This woman was insane and so very rude of a representative for such a high level position at Chase Bank. So today was a real bad day. I have spent countless hours researching what advocacy groups are out there to help me, what Government agencies I can complain to, researching lawyers to maybe hire, writing Attorney General in my area. Time spent on the phone endlessly. All to realize my sister was trying to reach me by email and phone. But, I changed my email last month because I was using Road Runner and went to DSL and was on my phone a lot.

When my sister finally did reach me, it was to tell me my 87-year-old Mother had a heart attack. That she was in the hospital for a few days and now back at the nursing home. But, will be going into hospice care soon when they can move her. She's on oxygen and with a DNR order (do not resuscitate). This is where you, Chase, come in. I will never forgive the people directly involved with this dispute. You're a horrible bank and horrible people working for you. I may never be able to have my Mother understand me, let alone know I'm there and I have you to blame for this. I have one Mom in this lifetime and instead I spent my days fighting this stupid dispute. But, not with the merchant, with you as my freaking Bank CHASE!

I hope all of you rot in hell for eternity! All of you and all of you know who you are. Chase, shape up your act as a Giant money hunger grubbing entity that swallows others up whole. Stop doing all these devious banking practices not only to the little guy. But, for God's sake to everyone. How much money is enough for you bankers. It's true what I read, American workers bailed many banks out with our wages and taxes and then you treat the public and customers like **. You will never have my forgiveness for putting me through all these things and I can only hope God does see all these bad things you're doing and brings you all to justice for all Americans to have satisfaction for the day you fail and meet the Lawyers to bring you down! You greedy **.

By law, they are allowed 1/6 of your annual escrow payments as a cushion. They were requesting above and beyond that amount. Since they are the same institution, this is not an issue of transferring escrow balances to another bank, which does not happen. It is the same bank. According to my calculations, if I were to pay 1/6 of the annual escrow amount along with a tax payment that is due on October 1st minus the escrow balance they should refund, I should come to the table with $1,459. This is if they put the first month's interest into the mortgage, which he said he would. If I pay that interest up front along with the escrow cushion, it comes out to $2,779. The $6,000 is pure extortion. I sent an email to my contact and his manager. No one has gotten back to me. It is apparent that they are intentionally trying to have the 72-hour cancellation period expire. The real problem, I believe, is that the people handling this process are uneducated and are using English as a second language. It adds to confusion. Never again... I will go elsewhere!

My husband is out of work and I'm the only one working that doesn't pay everything. Then on top of everything, we can either sell or foreclose. WTH kind of decision is that. Somebody needs to pull their head out of their ** and wake up! How can you seriously lose so much paperwork? We've done everything asked. The least you can do is your part and give the modifications that you're supposed to give. It's nice to know that the company you're supposed to trust in can take the money you already paid in and then screw you on it!

I received contingent approval of the loan within 1 week and thought that this would be easy. When I applied, I had tax returns for the 2 previous years including my W-2 and 1099 statements along with 3 recent pay stubs. I also had a copy of my current mortgage statement with the outstanding principal and what was being escrowed for taxes and insurance. After the front office got the information, they sent it off to loan processing and that's when the roller coaster ride started. I misunderstood the divorce laws in the the state that I filed for. It turned out that I wouldn't get my final decree within 90 days.

First of all, Chase messed up my HELOC and blamed the loan officer to putting in the paperwork incorrect. Instead of a $50K HELOC, they decided that I wanted a $50,000 30-year fix loan at 7.8%, which was 40% higher than the mortgage. Really thing for anyone to do. I told them I didn't want that loan. The loan processing was so slow, the pay stubs were no longer valid. They kept asking for pay stubs. It turned out that the underwriter declined my mortgage application because of title issues instead of working with me about how to resolve them; had I known that the underwriters had declined, I would have pulled the plug on the loan. It is my hypothesis that they just wanted to keep me dangling. My lawyer came up with court order that would let me continue. But so far, they have asked for the Declaration Page of my home owner's insurance policy, more pay stub, a copy of the Revocable Trust that the house is deeded to. I explained that the lawyer could do a Q/C deed to pull it out of the trust, but that wasn't good enough.

The documentation that they continued to ask for include a court signed order allocating the property to my sole ownership, Q/C Deed, a "Without Collection" document that is signed and notarized, and more pay stubs. I guess they are afraid that I don't have a job because they treat me like I don't have a brain. My two favorites were the alias and the credit inquiry affidavits that they had me explain. First of all, my name is hard to spell and lots of financial institutions take liberties. I was pissed off that I informed Chase that American banking institutions were stupid and can't spell names that are block printed on applications and make assumption and assign nicknames. But all the credit inquiries were made by Chase, themselves - one for increasing my credit limit on my Chase VISA card and one for the mortgage application. Hello, wake up Chase!

My spouse's mortgage broker is only asking for a Disclaimer Deed that is signed by me. I may not get all the documentation that they need before my rate lock expires. If that occurs, it is my intention to walk away from the mortgage application. I don't want that. I will be in the market for a new bank at point. My friends have recommended that I use Costco Mortgage Services because the rates are so much better and the closing costs are so much less.

The lessons learned from my experience is to never apply for a Chase mortgage. I can't keep banks from selling my mortgage to them, but if I should have to refinance my home again, I definitely will never, never, never use Chase Mortgage. The poor individuals in the bank branch were sympathetic and they do provide good customer service; however, I would only recommend Chase Mortgage if I were going through menopause and in an extremely sadistic mood.

I did find a lawyer who was able to go b4 the court and find a way to get the house in my name for a 1000 dollars at that time it only took 15 days to deny me the modification and schedule a sale of the house though the state. Chase Bank let this situation go to the point to foreclose on the home when if they would have handled this situation with me as my parent's legal rep in the beginning I might have been able to find a way to keep the home but I don't think they really wanted to work with me knowing that my parents could not deal with them. I believe they just wanted to take the property and for y I don't know. My parents had always made their home payment before the home was refi'd with Chase. I wish I had not picked Chase for the refi, it's my biggest mistake to think that a bigger bank cared more for its customer base than a small one. I feel so stupid for dealing with them. They have dragged me through so much in the past years making me think they were working with when they were buying their time to take the house at just the right time.

There's way too many things to say about this since I've done so much to do what they wanted done for over 3 years and this is a VA loan. My father was a vet, I am a vet and there's no program in place that Chase says I qualify for. Well thx Obama too huh. I am hoping this will help set the way other people look at dealing with Chase in the future because they could give a damn least about anyone that doesn't have a million dollar bank account with them. Normal people will always get the rawest deal they can provide just so they can continue to grow way to step on and over the little people that helped to make this Bank too big for us now.

Please do not use Chase.

Now after two weeks and no follow up everyone seems to have a blank stare when I inquire about the correction and refuse to assist me at this point. They even had the nerve to say I need to place half of the delinquency down in order to qualify for a workout plan. Ummm NO, not going to happen when you have my $22,000.00. How about you apply that first then we can discuss a workout plan. Does anyone give a flip about the abuse of the consumer by these mortgage companies????

Immediately sent all the required paperwork in. We are now here in 8/2013 and I still am in my house. We have applied for a modification at least 15 times. They lose paperwork, they misplace paperwork, they fart around until your paperwork is "expired" and you have to file again. You call (because they NEVER call you to let you know what is going on) so you call and every single person you speak with there tells you something completely different so you really have NO idea what is going on. You try and try and try to get help from congressmen, senators, news stations, lawyers, etc., they can't even get through to Chase.

Chase doesn't care. Lawyers have actually told us that hiring them would be a waste of money because nothing would come from it. Finally, now that we are so far behind, only the lottery could catch us up. We are waiting to be approved for a short sale (we were told we were approved over a month ago but they have waited so long to act on it, the paperwork is expired again so here we go again!) Let me tell you, that's just as bad. Just last night, I found out that the paperwork that we sent in and that our realtor sent in is "expired" and so I sent in all the necessary paperwork again and we are starting over with our short sale. Our buyer wanted a tentative settlement in 8/30/13.

On 7/1/13, our file was supposed to be going to a negotiator. Nope, not now. Now we are starting all over again - AGAIN. The mental anguish this all has cause is beyond repair. They are truly incompetent, every last one of them. My husband asked to talk to Jamie Dimon once, and he was told that he doesn't have a phone in his office! So I have no idea what they are going to do. For comedic relief, I will tell you that on 7/12/2013, they sent us a letter stating that they needed more information, yet the space where they would put what they needed was blank, so I called to see what it meant. No one could answer that question.

Until two weeks later, when our realtor called for an update and he was told that we were put on hold because we failed to send in the necessary documents. I called to see what that meant. They said "we sent you a letter dated 7/12/2013 that told you to mail in thus and such". I quickly read them the letter we have and they couldn't say a word. They still didn't realize their stupidity. And when I say "well last time I called, so and so told me ..." That person will say, "Well I have nothing to do with what she or he said. I just know this is what you need to do." So here we go again. We have to get out of this home and leave this behind so we can start rebuilding our lives.

Since 12/2009, we have spoken to over 100 people. I have all names, dates and content of conversations. They just don't care. It's not their home or livelihood. It's a nightmare. I feel I could live in this house another 5 years and they still couldn't have their act together to get us out of this home. I would gladly have them just come and take it so this would be over.

After a while, exhaustion on my part set in and I grew distrustful of the people at Chase Mortgage. When they reneged on my expectation of rolling the closing costs into the loan, I gave up and hung up on Chase Mortgage. Every email correspondence from Chase Mortgage ends with the postscript "If you are not 100% satisfied with my service or your experience with Chase at any time, please let me or my manager know right away." Well, I told them many times that I was not satisfied and I copied the email sender's manager. This effort was in vain. So, take my advice. AVOID CHASE MORTGAGE at all costs - they will suck up your energy and time, and they cannot provide good service or act as your advocate with the underwriters.

WORST company EVER OUT THERE!!!!! They missed their own deadlines, REQUIRED ME to use them for Pre-Qual and forced me to switch since it was a foreclosure. They won't give me a confirmed title place, time, location, etc. I've taken off work multiple times as they keep moving my closing date out and myself and our SEVEN kids are living in a hotel while we pay for storage. It's a terrible company!!!

They told me that if I paid up the back balance I would not get the modification. They ask for the same paperwork over and over again. The balance on the loan gets bigger ruining the income level need for the mod. I have made more than 50 phone calls, 100 faxes, write at least 100 letters and notes. Have 4 folders of documentation that has been given to them. Today they still keep string me along and not modifying anything. This is an outrage and Chase needs to be stopped. They are the number one abuser.

I did get a written promise from Chase that my $475 would be refunded (but I am watching my CC closely as I don't trust them even on this). Note that the refund was granted because I complained - if not, the charge would have remained. However, I lost $275 as an out of pocket expense for some condo certification that Chase required. If they had simply bothered to do the appraisal first before the certification, they would have saved me the pain, but what do they care - they are basically a scam to make a quick buck out of needy homeowners. )-; Buyer, you have been warned. I would not deal or touch these people - not even with a ten-foot pole! Stay away, far away from these idiots!

I believe God exists and God will make them pay. I had started a loan modification with Regions Bank on my other apartment and it did not take more than 60 days and, as of today, I'm current on my mortgage because of that modification. Believe me, banks like Chase need to be out of the United States or to be regulated by the government. They are abusing people.

Why did they give pre-approval letter in the first place and deny in the end? Chase was one of the worst company I had dealt with. Their workers were a bunch of useless and ignorant. Their managers were not knowledgeable about the loan. They run their business like monkeys. We found another lender and we have to pay the per diem that stupid Chase refused to pay in order to get the property. They don't want to admit their fault for the delay. STAY AWAY FROM THIS STUPID CHASE.

Are you kidding me? How do they get away with this? I believe this is a big joke to them and that they have no intention of helping. I believe they are just going through the motions. This last time, I got all kinds of conflicting stories. I got a letter saying I didn't turn things in, in time. Today, her reason on the phone was that I didn't turn in something they wanted - a total lie. They never asked what they said they requested. You wouldn't believe the stories I get from these people and they have nothing to prove me wrong. The last person who was collecting docs from me suddenly disappeared with no notice. I emailed her and called her in order to get verification that she got everything and to ask if she needed anything else.

For days I heard nothing. I later get a letter saying I have been denied. I call her and she said, "Oh no, I don't know what happened. I have been out sick." Then some other lady's reason for this person not responding to me was because the person on my case (who was supposedly sick) isn't calling me back because she has been promoted to a different department? So which is it? And are you kidding? I am in jeopardy of losing my home of over 21 years and Chase treats this like it's just another day's work and no big deal that they are taking this so lightly and not getting things processed correctly. I also think they have too many people shuffling paper work around, losing it and being unorganized. It is like a big joke with this company. I have never dealt with such a confused group of people.

When it did come time to close, the paperwork was all wrong. I lost the interest rate because of all the delays. They tacked on several costs at my expense to delay the process and jacked the interest rate up to 4.6%. The promises that were made to me originally were not honored. My rep told me the manager that originally approved things with my loan had quit and the new manager in charge of that department would not honor his promises. It is beyond upsetting that I had to pay the late fees for late payments and I just lost out on the 3.87 interest rate for good because of all the delays.

Clearly, they do not understand what that just cost my family each month in payments in the long run and how to do a simple refinance loan. Disgusted that they wasted my time. If I would have chosen a different lender, I'm sure this would have ended much differently.

Essentially, the bank, Wells Fargo, says they tried to contact Chase with the proof of payment, but Chase says it "may not issue a refund check to a third party (the bank)." Therefore, if they don't refund my money, they will have kept a duplicate mortgage payment with full knowledge. That remains to be seen. Regardless, they've put me through hell since my husband passed away, because I am allowed to pay for property that's legally mine, but they set it up so I can't talk to them or be on the loan.

In addition, the check was mailed to Chase nearly three weeks ago but they did not process it until they had racked up an additional $100+ in new interest. This, to us, is WRONG and DELIBERATE but beyond our control. Also, it is regular and customary for banks to charge interest on loans ONLY at the time they come due and that, if paid off early, there is no additional interest due. Sadly, we have to pay interest anyway.

Just over one year ago, Chase called and offered to refinance the same mortgage at a lower interest rate. Their contact informed us that we were fully approved and qualified for the refinancing. We pursued their offer, only to be told less than a week later that they do not do mortgages of the type THAT WE ALREADY HAD WITH THEM. We will NEVER use Chase Bank again for loans, credit cards, mortgages or any other purpose. In our opinion, they are greedy, grasping and shady and out of touch with the little guys in America.

In the past two years alone, we've been forced to replace the hot water heater, multiple pipes beneath the home, and the main breaker of the home. They expect a one-income family to be capable of keeping up with this and their constantly rising payments? A part of me honestly believes these tyrants only seek to foreclose so they can make yet MORE money off the next poor sucker who is blind enough to make a deal with them. We're currently in the process of trying to modify our loan; to what avail that may be is still unknown but... at this point? For the sake of not having to deal with these horrible excuses for 'customer service representatives' and a 'bank that cares about its customers', I think it really is beyond mattering to me. That's how terrible this bank is. If you have the option to get away from them, by all means, AVOID THIS BANK.

I wrote to President Obama regarding my situation and did get a response telling me the steps for the "Obama" Home Relief plan. As I've read it said in some other complaints, and I find it to be true, it's as if no one knows what the other person is doing. They don't log phone calls or anything they receive. It's too much information to be given over and over again with identity theft being a major problem. The following comments are from the servicer and myself:

03/15/12 Servicer: Borrowers attended the NACA Miami event. Their documents have been perfected and sent to the underwriter for review. I have advised the borrowers that I would be in touch in the next 24-48 hours with the decision but that the borrowers could check NACA.com to see if a decision has been made this evening.

03/15/12 Submission.

03/16/12 Servicer: FHA repayment plan (per Monesia ** and Jared **) approval - 6 months. Starting 05/01/12- 10/01/12 for the amount of $2,404.68 per month. I called borrowers to advise of the repayment plan approval. Their home phone voicemail box is full and unable to take messages. I have left a message for the borrowers to check into their NACA.com web file. The borrower has been approved for a repayment plan in the amount of $2,404.68 starting 5/1/12. This is due to the year to date calculations from their income showing that there should be sufficient income to make the plan coming in.

03/16/12 Member Requesting, to have NACA negotiator to contact us regarding said proposal, of $2,404.68.

As time went by, both my health and my husband's continued to decline. Mine was to the point that I had to be resuscitated several times due to losing almost half of my blood. Then my husband had kidney failure, plus lost his sight and was no longer able to walk up and down the stairs without falling. A couple of months later, we put the house up for sale. Suddenly, there was a tornado and the Real Estate agent and husband both were severely injured in the storm and were no longer able to show the property. However, we did not know that the company did not assign another agent.

While the house was up for sale, we found another house to rent. We never received a letter that they had foreclosed on the property but were informed by a neighbor that the house was foreclosed.

Chase never worked with us to be able to stay in our home and they did not care that both my husband and I were gravely ill. In October 2011, my husband passed away from kidney failure. I am now alone and still not able to work due to multiple surgeries, and other medical problems I have. We had lived in that house since 1997 and finally lost it because Chase did not want to work with us by modifying the loan. What is worse, Chase is not even giving us even a fraction of what we put into the house. All we wanted was to be able to stay in our home and pay a little less than we were. Our medical bills really went wild because of both our health.

To those people who think that people who have lost homes due to foreclosures, they should know that there are many things in life that will not work out for you. Most things are unexpected, so before you judge, take a good look at yourself and pray that these things or worse will not happen to you. "By the grace of God there go I!"

I spoke with Chase customer service rep Emily on 4/23 to verify what documents needed to be sent with the modification request. The application and all documentation were faxed to Chase on 4/24. I followed up on 4/26, spoke with Katie **. She said that all documentation had been received and was in order. I followed up on 5/2, spoke with Andrea. Again I was told that all documentation had been received and was in order. I followed up on 5/10 and spoke with Ashley **. She stated that the documentation had been received and was in order, but a case had not been opened yet (note, this is 12 business days later). She said that she would send an email to her supervisor and our customer service rep Cedric **.

I called corporate # 1-866-550-5705 and spoke with bankruptcy specialist Brian to discuss the delay in the case being opened. He said that he would escalate the file. I received a call from Ashley ** later that day stating that the case had been opened and was in underwriting. I received a letter on 5/17 from Chase requesting pay stubs, bank statements and request for tax return transcript. These documents were sent on 4/24. I followed up with Chase and spoke with Maggie to clarify what documents were needed. She agreed that what was being requested was already in the file and was unsure why the request was sent.

We received a letter from Chase on 5/18 indicating that servicing of our mortgage was being transferred from Chase to Select Portfolio Servicing effective June 1, 2013 - letter dated June 15, 2013. I contacted Chase on 5/20 to determine how the transfer would affect the modification that was in process. I spoke with Ashley **, she said that if the case was not back from underwriting by June 1, the modification process would have to be started over with the new servicer. I received a call from Chase customer service rep Cedric ** on 5/20. The underwriters were requesting information on the frequency of my husband's pay periods. When I asked about the status of the modification, he indicated that Chase was trying to complete the modification before the transfer and that the new servicer would honor the new terms.

I called Chase customer service rep Cedric ** on 5/28 to follow-up on the modification status. I left a voice mail message to return my call. The call was never returned. I followed up with Chase on 5/29 and spoke with customer service rep Dennis. He said that the file was pending completion and that I should know something by 5/30. Dennis said that he would have Cedric ** return my call. I followed up with Chase on 5/30. I spoke with customer service rep Robert. He said that our request had been declined. He wasn't sure at the time why. He stated that a letter had been mailed out that day indicating that the request had been declined and the reason why it was declined. Today is 6/11/13, and I still haven't received this letter.

Five months go by and we get a letter saying we are denied. Also, their lawyer is trying to foreclose on us, but our lawyer is working with her. I thought it was because I did not have enough income that’s why we got denied. My husband lost his job at the end of February 2012, and was in and out of the hospital in March 2012. He is now on disability as of September 2012 so I thought I’d try again. I sent in all the documentation again with his disability on it on 11/09/2012. I called on 12/12/12 and talked to Joy **. She told me I needed to fax in a proof of address. I sent the electric bill in. I called on 11/14/13 and talked to a Debra **. She told me I need 2 recent pay stubs because the one I sent are too old and recent bank statements. She also stated that after 90 days, I would have to send in new documentation. This is ridiculous! How long has this gone on?

The requirements were if you lost employment or disabled, they could help. We had both and nothing is being done, except them telling me I need to send in more documentation. My representative sends me a letter stating I need a FHA form filled out, so I send this in. I get a phone call from my representative telling me I got your FHA form, but I did not get the loan modification package. I was like, WHAT!! I have sent you three of them. I told her that the letter she sent stated all I needed was the FHA form. She says she doesn’t know what letter I’m talking about. I said, “Okay, it has your name on it.” I hung up on her. We get another letter a few days later saying we have another representative for our case. I filled out a new loan modification package and FHA form and sent it overnight to Chase.

We didn't hear anything from them for weeks, then the representative calls the house leaves a message. My husband calls her back and leaves a voice mail message. We still have not heard anything from her, and I get a blank loan modification package in the mail from them with no explanation. Someone needs to stop these mortgage companies. My son is going through the same thing from Wells Fargo.

I will never set foot on Chase Bank property. When my current mortgage is paid off, I will mail it back to them complete with dog crap in the envelope. Crap service for crap banking.

You would think I would be closed by now, right?? Well, not so fast! I got a call on Friday, May 31, 2013 around 4:45 pm from my Chase loan processor, Hanna **, that the underwriting department wants YET another document (stating that my subdivision is legally a part of the town I live in, which is a Planned Community). Geez, Loise!!! Don't you think they could have asked for this back in April????!! What a bunch of **!!!! Jamie Dimon, you should be appalled at how inept your mortgage department is operating. I provided EVERYTHING requested in a prompt and timely manner, and yet, despite even a "warning shot across the bow" letter from my lawyer, they have so far STILL not been able to offer me a closing date.

Don't walk; RUN from any Chase mortgage refinance offers you may get... Unless you have countless hours to waste contacting them, following up with them, recontacting them, providing them with documents and updated documents and all that!!! Stupid ** morons is a good way to describe the people that work in the mortgage underwriting department at Chase.

What they call modifications is misrepresented. These people hold liens over your head for missed payments; they do not forgive anything leaving you with a home that's underwater. That's GREED and INCONSIDERATION; these giants MUST be stopped. And the only way is through prayer. We must pull together and PRAY because even giants fall. I want to say in closing that God doesn't like ugly and what goes up, must come down. May God help us all. We must pray these giants and bigots back down to reality. WE MUST PRAY, PEOPLE!

On November 15, 2012, I was notified that we were not eligible for a mortgage modification since I didn't return the signed agreement by October 20, 2012. I contacted Chase as I had not received a modification agreement. I was then told the agreement was sent via Federal Express and left on my front porch. I notified them that I never saw the agreement and questioned why such confidential and sensitive material was not required to have a signature at delivery. My loan then was transferred to another department with Chase to determine if I could become eligible for the modification again. We made the December 2012 payment based on our trial payment plan amount.

On December 3, 2012, I received a notification that my loan was being assigned, sold, or transferred from JPChase to Flagstar Bank effective 12/21/12. On December 7, 2012, I received a notification from Chase that JPMorgan Chase Bank N.A. is now the creditor of my loan. It stated that the servicer of my mortgage is not changing, so I should make my payments in the same way, on the same due date, using the address on my monthly statements. On December 14, 2012 I received a Loan Modification Agreement (via Federal Express, still not requiring a signature). I signed all the documents required and sent back the next business day in the FedEx package provided by Chase.

On December 26, 2012, I received a Notice of Assignment, Sale, or Transfer of Servicing Rights from Flagstar Bank, saying my loan had been transferred effective 12/21/12. On January 17, 2013, I received a letter from Flagstar stating my loan was in default. On January 24, 2013, I contacted Chase, which faxed a copy of the modification agreement to Flagstar. On February 5, 2013, Flagstar notified me that the Chase modification agreement was not executed by Chase; therefore, the agreement did not exist. I contacted my representative with Chase, who informed me that the agreement I had executed and sent back via FedEx was received on the same day my loan was transferred to Flagstar. I asked that Chase execute the agreement.

On February 6, 2013, I received a call that stated that Chase will not execute the modification agreement. On February 12, 2013, Flagstar notified me that the Chase modification will not be honored (a review for Flagstar is my next step). On February 23, 2013, I received a letter from Flagstar with my check for the December 2012 payment to Chase attached - I have no idea why the check was sent to Flagstar, as the payee was clearly Chase Bank. On March 22, 2013, Chase informed me all paperwork related to my modification was sent to Flagstar Bank. April 2013 was spent trying to communicate with Flagstar Bank. On May 9, 2013, I left a message for the representative with Chase, stating they need to execute modification agreement. I received no calls back. On May 13, 2013, I left another message for the Chase representative, letting him know I was sending a letter to my congressman and they need to take action. Call was returned within 20 minutes. I also found out that the modification agreement I executed was received by Chase the day BEFORE my loan transferred, not the day my loan was transferred.

I sent a letter to Mr. Jamie Dimon, CEO of Chase, letting him know that I was notifying my congressman as well as Consumer Affairs of this situation. May 23, 2013, received a message from a point of contact with the Executive Office of Chase. May 23 and May 24, 2013, returned call to my point of contact, only to leave messages. May 28, 2013, my point of contact returned my call, stating my situation has been discussed with management and being handled at the executive level. I was also told that they were extremely sorry for the stress this must be causing me. They are trying to reach a resolution but they have not worked with Flagstar before and that she would be back in touch with me. No calls received this week.

I think Siara ** does not know how to work. She never called me once or my wife; I would have to call her. Chase took my money and did not do anything for me. I left out lots of back and forth from us and Siara **. All the paperwork she and the underwriter needed was turned in by April 10. Siara ** just waited too long. Siara ** told me they have a 60-day hold on the interest rate. I just can't understand. They ripped me off.

I just told my wife (after the fact) the other day that Chase stated the loan modification paperwork was received, verbally approved, and then denied through the mail even after our trial payments started, but I was never told over the phone (because I didn't ask the question). She had no idea we were denied (for about three weeks), only that we were approved. Thank you very much Chase for allowing us to stay in our home even though the loan modification process wasn't easy and it took a year to get it right.

So after this year’s tax return, we went back to the bank and the manager said that that person does not work for Chase anymore because he was shady and doing side business. (Afterwards we found out that was all bogus and he still works for the bank.) So she pushed this other mortgage officer on us who refused to even run our numbers saying we could only have a loan with 20% down and we do not qualify for FHA because we have other homes, though we don't have any FHA loans open. So we got up and said we'd take our business somewhere else... suddenly she had a 10% down loan. We were already finished with her so we called another of their mortgage officer (stupid I know, should have gone somewhere else right away).

The new guy prequalified us and prepared everything. However, he had to ask for stuff several times because his files were a complete mess. Nothing stapled together, all just thrown together. Haven't heard from him in over three weeks, once the processor got into the whole deal (seems to really care, I know). Well then underwriting started to wanting stuff nonstop that they already had. No biggie, I kept sending it in. Then they got our inspection report and asked for ridiculous inspections, i.e., Hazard waste (because of paver bricks and 2x4 laying on the grass in the backyard, septic tank inspection (because the grass on the lid isn't on it anymore though the inspector let hundreds of gallons run down the pipes showing there was nothing going on)), switching out a broken light switch, etc. - things the seller will not pay for because they are petty.

So we said hell if he can guarantee that we can close on this house as soon as this is done and paid for, we will gladly do it. Well he couldn't guarantee that either. A week later the bank came with other requirements because their appraiser saw some "issues" though he isn't an inspector so he doesn't know and our inspector already rated them as minor. Two days ago we talked to the processor and he said to please wait for the second appraisal they ordered (though the first one was fine and over sale price) and to repair everything and to get all inspections done. Today we get a letter that was mailed out four days ago by the processor, stating they now don't accept our mortgage application the way it was but we need to pay down an additional 3%. He never mentioned anything on the phone and wanted us to pay for all these phony inspections and repairs not even asking or telling us if we can afford this new mortgage arrangement.

We have been working on this for over a month and we are getting nowhere. We are so fed up that we are about to throw this whole deal away though it’s my dream house. There is still no closing date in sight and the seller is getting mad. It seems like this company doesn't want to lend any money at all. We make over $4k in profit every month and they can't even give us a loan of less than $150k? We also have great credit and good assets. It’s just ridiculous

Yesterday, Chase said they won't take less than $410,000 and won't do another appraisal or accept an independent one. The real estate agent had a bidder who had an independent appraiser do a current appraisal and it came in at $250,000. I feel cheated and Chase got funds from the federal government to help people. I can't find 1 family they helped. Taking money without validation is fraud... The consequences are: we have no choices and no rights. I will lose my home and my credit, and I am at their mercy.

I have been dealing with this nightmare so-called, financial organization regarding a Home Mod Loan since Jan 2011. After faxing, mailing, scanning, verbal communications over and over and over, I was finally approved for trial pmts and then in Jun 2012 approved for the Mod Loan. I received contract, returned completed, and signed contract as requested. I made HML payments through 12/2012 when suddenly I received letter and my payment stating Chase could not accept due to the fact it did not cure default. Calling disclosed, a HML was never approved and house was now in foreclosure.

I started process all over again after sending complaints to OCC and Consumer Protection Agencies. Today, 5/20/13, Chase is still using their incompetent, irresponsible, unlawful, unethical and any other derogatory word I can think of, to delay the process. The documents have been with an underwriter since 3/26/13. Past experience tells me this will start all over again with the requesting of documents, etc. I have sent my complaints to the office of the President of Chase, Jamie Dimon. We know he will know nothing about this; however, I thought it would at least provide a higher level of intelligence and communication to get the HML resolved once and for all. When will someone take a stand and stop this abuse? There is definitely something very wrong. I had to put the one star just to get this through. This is so beneath 1 star. There is no rating appropriate except one huge scam to the consumer.

The latest is paying insurance from escrow on a cancelled policy and then, paying the correct policy. But after paying it, they sent me a letter saying they weren't accepting the policy! Again, really?! Thus far, my file is approx 3-4" thick. Also, if one were to refinance, there's no guarantee you won't wind right back with Chase again! They took over Wash. Mutual and they may be coming to your neighborhood soon!

Now, they want a new letter verifying my Social Security award which that agency says will take about two weeks, but Chase insists they need it in less than five days. The amount that I receive from Social Security is automatically deposited to my checking account and they have copies of all my current statements which show that amount. What, no calculator? The frustration level has skyrocketed and it just seems that they are trying to avoid processing the application by getting us to simply give up!

The representatives on two different phone conversations also stated the balance was paid in full and I have a letter from Chase Mortgage stating my loan was paid in full and the liens continue to be on the property. Please help. I have already lost everything and am trying to get on my feet with no assistance from Chase in resolving this matter. The check was cashed on 6-23-2011. They had a long time to have already handled this. The amount paid was $51,237.77, which cleared me out from any obligations to Chase or Washington Mutual. We can't afford a lawyer. Can you help? We are elderly with limited income. Thanks so much.

While I was on the phone scheduling another appointment, the rep called and left a message on my voicemail. I called the rep back as soon as I got off the phone with the other Chase rep. My rep was still busy. I sent in the requested paperwork. I ended up having to call again because my rep did not call at the scheduled appointment time. Eventually, my rep called me. He explained the process and informed me that he was switching jobs, so I was being assigned a new rep.

We are now in March and no decision. They requested additional information. It took me a while to get the information because it needed to come from my employer. I work for a nonprofit with a contract bookkeeper. I called when I got the info. I was told that they needed it in writing and that because it had taken me so long to respond, that my account could have been moved out of modification. That was from another account rep. I had not yet spoken to my new rep. She kept missing scheduled appointments! I was upset. I told them that next time they need something in writing, to say they need it in writing. And that if something is needed in a certain time frame, to explain that upfront.

I sent them the info in writing. After complaining about my rep, she finally called! I was informed that because it was over 30 days from the time the underwriters had requested the information, I needed to submit all of my paperwork again! I was pissed, but I submitted all of the paperwork again. That was in April. On May 4, I received a call stating I did not qualify for loan modification. I asked why and she said because my gross income is too high. She explained that Chase requires that your loan payment be 33% or more of your gross income. I make $3,200 gross, but only bring $1,800 a month into my house. The rest goes to the government and health insurance.

She then had the nerve to ask if I was only looking to decrease my payments because it looked like I could afford my notes. How are you going to tell me what I can afford? So I laid out all of my expenses like the new medical bills, childcare, student loan debt, IRS debt, credit card debt, etc. I am doing it because I need it. My question, if they know upfront that they only focus on your gross income to what your loan payment is and it needs to meet a certain percentage, why put me through 4 months of stress! They could have told me no when they got my paperwork! Yes, but they have used taxpayers' dollars for the last 4 months to review and request paperwork on an account they already knew they were going to decline in January!

I got a letter from Chase on March 25 stating that my trial payments were not necessary because I reinstated my loan, but my mod was good to go. Actually told by Chase to not make a payment until July. I was excited but nervous and called Chase to ask if this was true. They said yes, then said no a day later. They then cancelled my mod. I called Chase once a week for 3 weeks. I talked to several different people, requested calls from VPs but still everyone avoided me. Every time I called my loan specialist, who was supposed to offer outstanding customer service, I would get put on hold and disconnected. Finally they told me that the letter of March 25 was no good since Chase accepted it, but did not sign it. What? Now they're telling me that I have to continue the trial payment periods. I asked over and over why my terms changed and got no answers.

When I threatened to sue, everyone hung up on me and never called back. I simply wanted a letter from Chase telling me what I was supposed to pay and when. Chase refused! I recorded all of the details from each call and it's embarrassing that a company would act like this. The best part? They sold my loan to Vericrest. Who? I called Chase yesterday to find out what the status of the mod was and they transferred me to Vericrest. Vericrest said they really didn't know what was going on, but said they would honor the mod. But I had to do 2 more trial payments. The details are deeper than I want to type. Finally I'm with Vericrest now and Chase just transferred over my 2nd trial payment to them. So one more trial payment to go and then we'll see what happens next. Chase Mortgage is by far the worst company I have ever dealt with. It's obvious to me why the banks are in trouble.

Quite the scam they are running. Every month let's tell the applicant that we need more documentation - the same exact documentation they have forwarded every single month but we'll tell them it's now over 30 days old so we must ask for new documentation. We'll do this as long as possible and add interest to every month. We'll gain at least $50,000 on every sucker applicant! In addition, we'll charge them for attorney's fees for our attorney to deliver foreclosure notices every month, even though we are not foreclosing on the loan.

Please, to any of you considering a loan modification with Chase, don't do it! Borrow money from your church, your friends, family, anyone! Take 4 jobs to make your payment - whatever you have to do. By the time my loan is paid off, I will be 90 years old. Please take my advice. I wish there had been someone to warn me. I could have gone to my church for help making payments while I was unemployed. Instead, I'm paying more for the home than it is worth and more than I'll ever be able to recover. Even if I sell my home, I'll never be able to sell it for what the loan is and I've lost $60,000 in equity already paid into the home. I cannot believe that Chase gets away with this scam. I'm so sorry to all of you who have fallen victim to the same scam.

Four months after beginning, the refinance of our house is not completed. Chase has asked for more documentation than we've ever had to provide with any other mortgage. We sent it and a month later, they asked for the same stuff again claiming they did not receive (even though email correspondence confirms receipt). Each time we comply and send the documents they request, they just send another list. Like another person here reported, the blame goes to the underwriters. They even asked us to submit to the credit bureaus ourselves info about the mortgage they'd just completed on our rental house. I complained to a manager two weeks ago when they demanded written employment verification for my husband, again. They also asked for written employment verification for me (I own my own business. Who would send this verification?).

This manager said as soon as the verification for my husband was received, the mortgage would be completed. But now they've sent another long list asking for bank statements, pay stubs and other things that have already been sent twice. Even the requests are nonsensical. "Send the two most recent bank statements for January and February." Do they want the two most recent or January and February? This is mid-April. I'm angry, fed up, frustrated and ready to file a complaint with every agency and consumer protection group I can find. If you're contemplating a mortgage, I'd suggest you avoid Chase. As someone who's done about 20 mortgages, I'd also recommend avoiding Bank of America whose customer no-service attitude is just reprehensible.

A Chase employee (Angie) said a monthly payment has to be paid at any time during the month (but this is not what the forbearance agreement says). I am getting nowhere with Chase on this. Logic means nothing to Chase Bank and I get the feeling the employees just make up their own interpretations of the bank's agreements. I'm so angry! I highly recommend that anyone currently with Chase gets the heck out and anyone even thinking of dealing with Chase run for their lives!

Approx. on March 15th, I called and was told our specialist's name and that she'd be calling me soon. She did not. I received a letter on March 22, 2013 with info about what I still needed to send in. There was no call. I called again approx. on March 25th and was told my rep had the day off. Another rep set up a callback for the next day. Guess what? My rep didn't call me.

I was livid. I can clearly see that Chase does not want to talk to people. They want you to send in paperwork over and over again. By the time I complained, my rep called me approx. on March 28, 2013. She said I had to re-fax all 9 pages again because of a few missing or unclear items, yes, re-fax everything. She then promised that she'd call me on Tuesday, April 2, 2013 between 1:30 and 2:00 pm to discuss what I had just sent. I called Chase just now because my rep never called me. I was told she was on a 2-day vacation. That shows me Chase doesn't care about anybody but themselves.

The processor covers himself behind the underwriter; he blames the underwriter for absurd requests. The bank officer makes promises that he will speak to the processor and underwriter; the processor tells you that you don't have anything to speak to the bank officer, so they look like they are from three different teams. They ask you for ridiculous items such as my 2012 income tax return when it is January; however, when you find that item in a week (which is the last request), they tell you one more time that you did not submit documents in a timely manner. The bottom line is that they find the way to keep you busy until your locked rate has expired; worse is that nobody tells you or gives a warning that your case will be closed in x amount of days if you don't submit this or that. They claim they have to follow regulations and policies. It has been so frustrating and I don't know what to do.

Other banks like Wells Fargo asked me for a letter from Chase stating that they can't provide me with the same service. When I went to Chase, they promise me they can do better and no letter should be provided. That's when my nightmare begun. Shame on Chase. I thought it was a good bank with honest employees. Now they say I see things from my perspectives and they are willing to start over again. This will cost me an average of $56K more in the next 30 years, just because they did not do their job properly and misinformed me for more than 7 months. Also, my monthly payment would have been 900 dollars lower every month, during the last 7 months, if they had closed my case in a timely manner. Sooner or later, the bank and those who are responsible for this type of damage to customers will pay..