Chase Bank Reviews

I do not have a credit card with JP Morgan Chase so why does my debit card act like one? When I was with Washington Mutual, if a card had no funds, transactions would be denied. I had been in the negative with an insufficient funds fee that was assessed, and now, six days later, a transaction was allowed to go through causing another insufficient funds fee! I am now realizing that all a bank was made for is to keep a person in debt. As long as we are in debt, the bank shall have money!

We were traveling to NY from Ohio and over drafted on our checking account. But because the transactions did not post on the days they were made, we did not know that we were in the negative for 4 days. I went on Chase.com to check my account every day to make sure we were okay and it wasn't until 9/1 that it showed a negative balance. I received my unemployment payment on 9/2 and deposited into my checking account immediately, not knowing that it was going to be taken to cover overdraft fees. Five transactions we made over the weekend that did not post to my account until 9/1 that I was penalized for $25 per transaction. Then another 6 fees for $32 each were taken from my account for 6 transactions that posted on 9/2.

I have a business credit line with Chase. I would receive a monthly statement. I've had the account for a few years without any problems. The business slowed down so I was making just my interest payments. One day I received a separate statement of a credit card associated with the business. I had a debit card, but never even knew this card existed. It had a charge on it from a magazine company. When I called the number associated with the charge, I asked for the name of the people who ordered the magazines. The guy immediately asked me for the card number belonging to the charge I was disputing. I wouldn't give it to him, so our conversation was over.

On September 01, 2009, I checked my account and I noticed that I had overdrawn my account for 2 dollars. I have 2 accounts with Chase so I transferred $80 from my other to cover the negative 2 dollars. The next day, September 02, 2009, I noticed that my deposit that I transferred from my other account was not posted. It was on hold, so and on September 03, 2009, Chase had charged me $175 for overdraft and also another $105 for more overdraft that they charged me because the money that I deposited online on September 01, 2009 was not credited into my account until the next day. Because the deposit was not credited on September 01, 2009, Chase Bank has damaged my account and I cannot do anything. I'll be delayed on my payments on my accounts. They're stealing my money and they don't care. They should not put on hold the money that is available online. That is the reason they have online business, so they can make things easy for customers, but instead they're stealing my money.

We cannot find out who is the servicer of our loan. We were initially told it was Washington Mutual. We called back, and they told us it's JP Morgan Chase, which told us they did not hold the mortgage and that Washington Mutual holds the loan. We contacted Washington Mutual again and were told that effective 9-3-09, Freddie Mac holds the loan. We checked with Freddie Mac, but it does not have the loan.

There were several unauthorized charges through my ATM/bank card. I filed a claim and spent several hours speaking with foreigners from the Philippines and the claims dept. My claim was denied three times; twice saying I didn't fill out a claim form they never sent me. I ended up creating my own with specific details, documents and was then denied because they say, "You received the product you ordered. It may not be to your liking or what you expected but shipper fulfilled your request." I ordered a free trial, only to be charged $0.99 s&h, cancelled the next day only to be billed $175 of unauthorized charges. I even called my bank prior to the second set of charges to advise they were not authorized and they still allowed them to go through three days later. My claim was well documented with facts and I was still denied.

In February 2009, I attempted to obtain a loan modification from my second mortgage holder, Washington Mutual bank. I submitted a questionnaire with all of the required documentation. I called several times over a 60-day period to verify that my documents had been received. After numerous calls, I spoke with an employee, who hardly spoke English, stating that they were missing several documents that I had already submitted. I verified the correct fax number and faxed the entire packet again. Again, I called and was told they never received it. This took place an additional eight times over the next two months. After 60 days, I received a denial stating my packet was incomplete. I escalated it no less than four times; however, they denied my request.

I closed a CD with Chase on 08/13. Since there is no branch in my state, a check had to be mailed. I asked for funds transfer, but was told that it's not available unless I have another account with Chase. Three weeks later, I am still waiting for my money, a large sum to me. I have called and spoken with several people and am getting the runaround. In the meantime, Chase is using my money and doesn't have to pay me one cent of interest. They claimed that a check was mailed to me on the 17th.

We are having a financial difficulty like many others. We couldn't pay our mortgage with WaMu. WaMu hasn't finalized the foreclosure on our house. We have not been served any papers, and the County office has nothing on our property yet. Even though WaMu hasn't foreclosed, they sent a company into our house when we weren't home, and this person not only went through our personal items (invaded our privacy and some things are missing), but killed our lizards (by jumping the gun) that we have had for 9 years which devastated our children. Shame on you WaMu, you know you aren't allowed to have someone come into our house until the foreclosure is final!

I had a credit card account with Washington Mutual Bank. I was late on my first payment in two years. I was paying into the credit protection plan and never got to access it when I needed to. They did not stand by their word. It did not protect our credit; instead, it was damaged a lot. My daughter had a near death experience and we were within the limits of qualifying, but someone somewhere dropped the ball and no one wants to fess up. They think we will just go away. This is the worst customer service I have ever had. I wouldn't recommend this bank to a dog wanting a doghouse. They would never see it in this lifetime. I keep getting the runaround and excuses but no help. Please help me. I have more than enough proof in black and white and copies of faxed documents.

They withdrew additional monthly payment without authorization. They have 2 authorizations on file - one for the monthly amount due and the second for an additional specific amount to be applied to principal, both relating to equity account. No one could give me a reason for duplicate withdrawal. Also, they would not simply reverse and credit my account which is at a credit union.

I had $6.48 in my checking account. Using my card, I spent $4.81 and had $1.83 change, which I later transferred to my savings account. The bank charged me a $34.00 insufficient funds fee. They said I was short 16 cents. They stated that the $4.81 I spent was not processed until after I transferred the $1.81 to my savings account, leaving my checking account with insufficient funds to pay the $4.81, although the $4.81 was shown to be paid instantly on my account long before I transferred the money. Now my online account is showing that I made the purchase 5 days later than I actually did. They have manipulated my account records in order to charge me the fee!

Okay, so someone was able to take $265.53 out of my account to pay their AT&T bill online and Chase does not give a flying flip that they took it. I have filed seven claims since June 2009 till last week, 8-21-09. Every single time they say close the claim and they tell me to beat it. Here is the deal: I pay AT&T every month because I have my cell through them. However, in June my payment was made and another payment for $265.53 was made also. Only one payment, the one I made, was posted to my account. When I called the first time, it was denied within 3 days. I got a letter right away. When I called they said, "You must have hit your head and not remembered that you made two payments." This was actually said to me by my bank about my money. It's my money and not theirs. Who are they to say anything like that to me? I filed seven claims. No one called AT&T; they just kept saying you made it and forgot. So, I did a three-way call with an AT&T manager who told the fraud department at Chase that I did not make that payment and it did not post to my account. They told the bank to yank the money back and they would deal with what happened because it was my money.

My son is 23 and makes $9.00 an hour. He made the following charges: Exxon Mobil $2.02, ePay $2.14, Speedway $3.15, ePay $4.27, Marathon $4.36, Taco Bell $6.35, Exxon Mobil $6.51 and Big Lots $7.47. He deposited $50.00 the next day and was charged $210.00 in overdraft fees. I deposited $310.00 cash and at midnight, on the same night I deposited the cash, he was hit with $70.00 additional overdraft fees! I called to negotiate the credit for only the $70.00 and was lectured on overdraft protection, blah blah blah. I am a former Bank One/Chase employee, who was terminated for speaking on behalf of Chase customers who were continually absorbing these fees while our "preferred" customers were having fees refunded on a monthly basis.

My wife's purse was stolen with everything in it, banking information, driver's license, etc. She called Chase that day and was told not to worry, that a warning (flag) had been placed on our account. Well, in about 3 or 4 days, our bank account was cleaned out by someone in a city about 30 miles north of us using a forged deposit slip. About a week later, Chase gave the money that was taken out of our account and we opened a new account with them (Chase, dumb on my part). When my and my wife's next pay check was direct deposited, they were sent to an ACH account(?) because there was a block or hold on our account. So, I was told by Christian to call him back on Monday and he would get everything straightened out.

I opened a bank account with WaMu/Chase back on June 18, 2009. When I left the bank, I was given a receipt stating when my funds would be available to me. Based off this transaction, I then wrote a check from the business account I opened with WaMu/Chase to my account with Bank of America. Five days after my initial deposit, I received a letter from WaMu/Chase that my funds would be held longer than previously stated on my receipt. Due to this, the check I wrote was returned and caused my account at Bank of America to go in the negative and closed due to the negative activity caused by Chase. Due to it being a new account with Bank of America, the account was immediately closed and reported to ChexSystems as suspected fraud.

Same story as everyone else. 4.9% balance transfer offer, now they have raised my minimum payment from 2% to 5%. I can't believe with as many people this is affecting, there is not a class action suit started!?

Like so many others, I am adversely affected by Chase's change in minimum payment policy. Several years ago, I accepted Chase's offer of a low balance transfer rate for the duration of the loan. I have never made a late payment nor exceeded my credit limit. My payments jumped 243% from a manageable $385 to $935. I spoke with a customer service representative. I will likely default as a result of this. The policy is capricious and malicious. This is the worst form of usury.

Like so many others, long ago I previously took advantage of Chase's low-balance for the life of the loan transfer rate. Things were going fine and I made more than the minimum monthly payment each month. Based on the advice of economists, I've been doing my best to eliminate all credit card debt and I've been paying as much as possible on credit cards with higher APRs. I devised my own 18 month debt-free plan and things were going well. Then wham, I opened my August 2009 Chase statement to see that my minimum monthly payment had jumped from $288.00 to $708.00. I wrote to Chase and they told me that they sent me a notice regarding change in terms back in June 2009. I told them that I receive statements, etc. on-line and I didn't receive any such notice. (I had a privacy policy notice only attached to my on-line June 2009 statement.)

These Chase people, I can’t even understand them. I went to close my account and they said I can’t close it. They have to close it for me and contact me when they do so. What a ** is that. When Chase was WaMu, I used to deposit cash in the ATM and always there the next day or after the next day but Chase. It takes them 2 weeks or 3 weeks to see the cash I deposited. People please if you still have an account with Chase, I feel sorry for you.

I have had nothing but a nightmare with Chase buying out WaMu. I still cannot access my account and cannot make deposits to the account. It has caused much problems for me between charges and they closing out my accounts and turning me in to the credit reporting agencies. In turn, Chase closed my credit accounts. I have the money to pay this particular card, but I refused to do so, because they did this the way they have. They are nothing more than thieves and should not have took over WaMu if all they were gonna do was hurt the customers. They also on more than one occasion held payments until they are late! Imagine that!

On August 5, 2009, I was told by Chase representative Suvanna ** that Chase does not have an overdraft loan program. I clarified by asking, "if there are no funds in the account, the debit will not be allowed to go through?" She stated that was correct. However, on August 12, 2009, I made a debit for $25 that caused my bank to be over by $3.05. However, I was allowed to make another debit (using my PIN) that day in the amount of $7.97. This resulted in overdraft fees. When I checked the account on the 13th, it showed these debits as pending and that I would be in arrears so I transferred $35 to cover the $11 I was over. This transfer did not prevent overdraft fees in the amount of $68.

Two years ago, I deposited an income tax check into my Chase Bank checking account. The check was for $5,200.00. The check was accepted and posted into my account. I then wrote a number of checks paying off bills with that income tax money. A couple of days later, my husband indicated that the check I wrote him bounced. I spent over an hour at that Chase Branch in St. Charles, IL to be finally told that the check was "undeposited" because the check was made out to both myself and my husband and it was too much money to be deposited in an account that had only one of our names on it. My husband had endorsed the check. They informed me that it would take 10 to 15 days to get the check back in the mail.

I come here yet again to vent about another unfair practice led by Chase, formerly WaMu. There should be a class-action suit filed against them. I check my accounts almost everyday online. I have a business account, personal account and a savings with old WaMu. Two weeks ago, I went into an old WaMu, now rebranded as Chase in NYC to make a deposit by check (which I seldom do). I was told that I didn't have an account there. Huh? I have been banking with them for 11 years and I swiped my WaMu debit card to verify my identity!

I am a student hence 'no money'. I deposited a $1,500 check through the ATM (never get into the no envelop crap) and no activity posted. Two days later upon calling them, the telephone banker did not have the activity on their screen either. That was literally all the money I had to my name and they forced me into a rather inconvenient situation. I have rent and bills due in less than the time it will take them to research the loss of the check. Not to mention I got a receipt for the amount posted, an adjusted account balance and a picture of the check deposited.

Bait and switch scam! On 8/3, I used a Chase credit card customer promotion check which Chase sends along with their bills. This particular month, I had received 3 checks and the marketing information told me I could use these at promotional rates of 0%. Before writing the check to a vendor, I called and spoke with a representative at Chase to make sure I understood the program, as I had never used these checks in the past. I asked questions like if the future payment would go toward the promotion to get it paid during that promotional period or would it go toward the outstanding principal balance. I was informed the payment would go toward the promotional payment.

It is amazing. One truth that used to exist with banking systems was that you could always deposit money into accounts. If you are unfortunate enough to be a WaMu customer and in the state of IL, you apparently cannot deposit checks without significant effort and time. ATM's do not accept deposits. Bank by mail no longer is allowed. Dropping deposits into night depositories are not allowed. You must drive long distances to the one or two remaining banks that will even talk to you, so you can make your deposit. Of course, you can take money out of any Chase or WaMu ATM you can find, but this does not help at all if you cannot actually put the money into the account in the first place.

I am buying a house through a different lender who is requesting the last two months of bank statements. My statements are paperless and they won't accept that so I called Chase (switched from WaMu) to request the last two statements on four accounts. The website says a $5 fee per statement but the woman insists it is $5 per account and that the total will be subtracted from one checking account. The next day, I check and see that $20 came out of all four accounts.

Every day, by internet, I check my bank account balance, Yesterday, Wednesday, August 19, 2009, I had a positive balance on my account. Today, Aug. 20th, my paycheck automatically gets deposited in the bank. I checked my account and I saw 2 overdraw feeds, one for $50 and one for $32. I accuse the bank of holding information to cause an overdraw.

Chase bank is robbing me blind. I had $172 in the bank. 2 checks came before my electronic paycheck deposit. One check was for $176; another was for $54.63. Chase ran the $176 check through, creating a negative; charged me insufficient fees; then ran the second check ($54.63); then charged me again. This is screwing me. I want to get even. They deprived me of $70.

I've been trying to deal with WaMu for over 6 yrs. I've filed chapter 13 two times with no success because they keep raising my payment. I recently was dismissed. I received a notice of sale set for Sept. 16, 2009. Now, I did complete a loan modification package. No response so far. They don't even talk to lawyers or anyone that represents you as their client. My attorney that was working on this passed away from cancer. I'm telling you. These guys need to be stopped in their tracks. If anyone is willing to file a Class-A lawsuit, count me in. They have no feelings for the working class or anyone for that matter. I say they need to be hung out to dry.

I have had multiple problems with Chase Bank, formerly Washington Mutual. I have had large amounts of money taken from my account, due to mistakes made by Chase internally. When they finally admitted they had made mistakes, they proceeded to tell me it would take 7-10 days to give my money back. You name it, it has happened. Today was the end of the line. Today, Chase transferred $1,047 from my account and paid an "over draft" fee owed by a family member on a separate account that I have nothing to do with. The explanation to me was that it was my responsibility to pay this fee, because it was "my" account. How would that be possible? I have no idea.

Chase Bank illegally withdrew monies from all of our accounts and transferred the monies to very old Washington Mutual accounts. Thirteen days later, they credited the funds back except for $39.19 and still owe us money. But because of their incompetence, we have now incurred fees because of the lack of the money owed in the account and they are refusing to refund the fees.

Chase Bank is by far one of the worst banks or companies in general that I have ever dealt with. My mother and I just went through the most atrocious situation I have ever been involved in, with them. I had to borrow money from her on a Wednesday which I planned to pay back on that Friday. I deposited the check Tuesday night in the ATM knowing that it wouldn't go through until Wednesday. Then, she deposited the check I gave her on Thursday night to be processed on Friday. So on Sunday, I looked at our accounts and saw that not only had they (as seems to be the norm with them) re-arranged the way our charges came through our accounts but showed the money in both accounts along with a returned check fee on my account. I called Chase and was disconnected probably about 4 times. Then, my mother was told that they are canceling her account by the customer service rep. Then believe it or not, they put both of our accounts at negative a million dollars. I kid you not.

I started the refinance process on 03/17/09 and sent all documents required within 24 hours. The processors would not return emails or voicemails for weeks at a time. Each time a processor would contact me, it was to resend the same documents over and over. I contacted the processor's manager and then her manager to get a response. Delaying tactics were used over and over. The loan was then moved to another processor in mid July.

In mid-January 2009, we applied to refinance with our current mortgage holder, WaMu. It is now August 17, and we have yet to close. We have excellent credit (800+), and the house appraised for well over the loan amount. We have been trying to contact someone on the status, but we have gone through several processors and then been told "We are closed for months now." Our current processor is Jordan. He was initially very responsive, but we have not received any response to numerous e-mails for several weeks. Jennifer was our previous processor, and she never replied to any phone call or e-mail over several months. We are concerned we may have lost the opportunity for the 4.5% rate due to their delays. There were no problems in any way with our loan, and we responded to any request for info within 24 hours. Do we have any recourse? Thank you.

Chase Bank frustrates me to no end. They love to post things out of order so they can increase the overdraft fees that they collect. My husband has been out of a job since last August, so money is very tight for us. I find it a disgrace that they are trying to find ways to take money from their customers with them posting things out of order. My favorite incident happened on Friday. When I went to the ATM to withdraw money, the money was there and it was given to me. Then the following day a check was posted to my account that said I didn't have the funds to take the money out of the ATM. This was a Chase Bank ATM to top things off. Interesting, I have never heard of an ATM that will allow you to take money out of your account when you don't have it in there. They never take responsibility for their mistakes and when they do help you out, they make it seem like they are doing you a favor and you better appreciate it (that was another run in that I won't get into).

I check my balance religiously, numerous times a day. Chase will purposely overstate the available balance, and not reflect the most recent transactions. Before I knew this and thought the available balance was (and should be) accurate, I would spend according to what Chase states my available balance to be. So now, the most recent charge they have hit me with is a $35 fee on a transaction of $1.60. They hit me with the fee after a large deposit was made to the account. The $1.60 was pending during which time a deposit was made. Then they hit me with the fee the following day, after the deposit was made to cover the transaction.

I have been trying to do a loan modification since May. I have faxed the application over 20 times. Each time I call the company and ask about the process, I am told in need to fax in additional information. I have talked to over 20 people, been sworn at, hung up on, and put on an endless hold. I have been treated unprofessionally. Washington Mutual also will not let you talk to a supervisor. Since filing for the modification, I have been laid off. Now, I am trying to get this issue resolved and receiving no help from WaMu.

I am a single mother. Chase wiped my WaMu checking account out for a charged off account that they overdrew, and has created hardship for my family. They took money from my account to pay a Chase loan, ran up the account and then wiped out my account. I have not worked in a year and have two small children.

I am writing to express my extreme displeasure with Chase Bank, Naperville branch, where I hold a Premier checking account. When I opened the Premier checking account with Chase Bank, the representative had informed me that as a Premier account holder, I am entitled to a lot of services which will not be charged by the bank. Last week, I called the bank to give a stop payment on a check that I had issued. After providing the check details, the bank rep who took my request for stop payment over the phone confirmed that the request will be taken care of.

I, too, received a 250% increase in minimum monthly payment on some long term low interest balance transfers. Fortunately, I am going to figure out how to pay the difference (I have no idea how yet!) and I want to get rid of Chase altogether. I will never, ever use their services again and I will make sure everyone I know understands what they have done to me and thousands of other loyal, paying on time, good credit customers. Let's call a duck a duck, folks. They aren't "doing us a favor by having us pay down/off earlier" - they want you to default on the long term low interest transfers so they can charge you an outrageously high rate.

I want to start by saying I hate Chase Bank. I never went to them in the first place. I was with WAMU and then they switched over. Ever since then I have had nothing but problems and bank fees. I keep a record of my transactions daily. It bothers me that they pay things on your account out of order. They post certain things before others and make you end up with overdraft charges. I made all my little purchases at various stores between 8/3/09 and 8/10-09. I made one big purchase at Walmart on 8/11/09 and that was put through as paid for before the other 4 smaller purchases made days before.

Here is the message I sent to WaMu which basically sums it up. I requested a wire transfer to be sent from my WaMu account today. It was sent back to my account and came as an incoming wire transfer. The representative had made a mistake on the form, and I had pointed it out to him. He said that it would not be a problem. When I asked him, "Are you sure?" he said, "Yes, I am sure," and was unwilling to double check it.

On the day of 8-06-09 at 11:19am, I went to withdraw money from my account and it came to my attention that someone, not me, withdrew money from my account from a different branch at 4:00pm, branch address 570 W 20th St. New York, NY, amount withdrawn five hundred dollars. This isn't the first time this has occurred. So, I made a complaint in person where the incident occurred and they told me nothing can be done, because whoever withdrew the money used my ATM card. And I proceeded to let them know that no one but myself has access to my ATM card. So, I am pleading that you please look into this matter and resolve this as soon as possible. Your help is very much appreciated.

Approximately 2 years ago, I contacted WaMu to modify my home loan from an ARM to a 30-year fixed. The rep assured me of the benefits of signing up for the 5/1 variable. On 3 occasions now, I have contacted WaMu-Chase, requesting assistance on getting a better interest rate for a responsible 30-year fixed before rates change. Each time, even after Obama's incentives, I was told by Wamu-Chase's rep that I do not qualify for any of the incentives, as I have not missed any payment. I was also told that my loan was under $100,000.00, so I must pay a higher interest rate than others.

I sent a payment to my Chase credit card (recently taken over from WaMu which I loved) for $150. A couple of days later, a rep from my WaMu checking account (has not been switched yet) was saying there was fraud on my account. I inquired what would happen to my $150 Chase CC# payment if they tried to cash the check. They transferred me then to a Chase rep for an answer. The first rep I spoke with was very unhelpful and I asked to speak to a supervisor. I advised the supervisor of the situation and asked specifically: "If my check is returned due to the fraud on my checking account, and I incur a returned check fee, what will you do for me?" The supervisor advised me that they would reverse any fees incurred due to my situation.

I am writing to you to express my outrage of Chase Bank overdraft fee. I have a checking account that I opened in Dallas, TX. On 08/05/2009, I did ATM withdrawal from Egypt for $130.30 and my total available fund was $131.25. The next day, Chase charged me $3 non-Chase ATM fee, and $2 ATM inquiry fee and $35 overdraft fee. I sent a message through Chase online bank and also called Chase customer service and talked to a rep called William who refused to remove the overdraft fee. Then, I asked to speak to his supervisor who was worse than him. Chase checking account policy clearly states that Chase cannot charge overdraft fee over Chase fees. I am very upset with this bad service.

We had our mortgage payment taken out of our bank account every two weeks by WaMu. My husband and I separated and he kept the house, so we switched the payment from my bank account to his. We did all the proper paperwork with the bank and WaMU. Well, for some reason after seven years of doing this, they quit taking the payment out of the account. They never called us to let us know that there was a problem or anything or why they quit taking the payment out. They never sent us a letter either. We didn't realize anything was going on until we had received a letter from their attorneys stating that we were behind. But this was two days after they had already sold our house on the court steps, which WaMu bought back and then sold it to Fannie Mae, a company which this country bailed out.

My mortgage is with WaMu/Chase and I lost my job last May 7th, 2008 due to downsizing. I went on unemployment for almost 9 months and informed WaMu of my circumstances. I found a new job on 1-20-09 but for much less than my previous job. I fell 2 payments behind but have made a payment every month. Not on time, but nevertheless, they were paid. I filled out and mailed two sets of loan modification papers and have been told there are missing pages. I got a fax number and faxed another complete package. Still, I'm being told missing pages. I have letters from WaMu telling me the fax number and am being told by the very department that it goes to the wrong number. I have sent letters to every department I could think of at WaMu.

My husband and I stick-built our own home on the 10 acres we had bought and paid for 15 years prior. It took us 7 years since 1998 (living in the walk-in basement while building it) to accomplish this. We initially had a construction loan with a different banking institution, but ended up re-mortgaging with Long Beach Mortgage through a broker. Long Beach immediately sold our mortgage to WaMu. We had a mortgage that would have brought our interest rate up to 14.6 over 5 years, so prior to the increases we remortgaged again using the broker who again had Long Beach purchase it and they resold it again to WaMu.

I have been putting my payroll check in the bank since 2000, and this month they decided to hold my check. The reason that I was given over the phone was that the check was for more than normal. I have received a raise for my performance at work, but that's really not their concern. There has never been an issue with payroll checks from the company that I work for. They will be holding the funds for 4 days. In the meantime, there will be checks going through. I was assured that my account would be monitored and that the checks would go through without insufficient funds charges, but that remains to be seen.

In 2006 I opened a cheque account at Wamu; it had a savings account attached. Since I was on holiday in the States, I was assured I would be able to access my account anytime anywhere in the world. Over the next couple of years, I have been depositing all the extra money that I earned working hard into the savings account to the total of $31,000. In 2007, I had to go through an emergency surgery and needed that cash so I contacted Wamu, asking to transfer the funds into another bank. What they did could've cost me my life! They transferred only the funds that were available on the cheque account, totally ignoring the instructions.

I opened a checking account with Chase in Mesa, AZ on 04/21/08. All went good till I lost my job. I moved to KS (that has no Chase banks at all). I was then living with my ex-husband (again), so I had put him on the account before we moved from AZ to KS so that it would be easier to pay bills. After about 7 months, I left him on May 22, 2009. I called Chase Bank in AZ, spoke to Cora and told her I needed to be removed from the account since it was his money going in now that I was out of a job (the account was in the + at this time). No one told me I could close the account over the phone! So when Michael's check from SSI went into the bank, he started taking money out and Mike had called and got his own debit card and spent over $400 in one day at Alltel. Then, he continued to withdraw money till he was $250.00 overdrawn and I have proof that it was his signature on the checks and his debit card that was used, and that Chase allowed Michael to overdraw the account that badly.

I applied for a loan modification. I sent in the documents they requested FedEx and have tracking numbers. It was received by L. ** May 18th, 2009 at 8:44am. They then told me they needed a profit and loss report. I FedExed the documents, it was received by L. ** April 20th, 2009 at 8:43am.

Chase Auto is very ill-mannered. They call on holidays and Sundays from 9:00 pm to 7:00 am. They call several times a day. As soon as I could pay this off, I am going to the closest Chase Bank there is and have them sign papers stating the loan is paid off. That’s if the banks don't fall by then. People are catching on to the scam rats. I had told the bank to never call here again. So far it’s good. And watch out if you’re 20 days late - they send the repo out at 2:30 am. They think they can open your door and walk in your house. That’s what they did to the 87-year-old lady next door. They were caught red-handed. It was supposed to be my address. My cams are on in my house. Chase Bank, stand back: we are fighting back. Anyone who says they never had a problem with this bank must work for them.

Nothing has happened. I was instructed to have Holiday Inn La Mesa fax on letterhead authorization for the release of two charges on my debit card! Chase refuses to release the hold! I have sent the same fax twice and my money is still not available! I cannot access my cash! I was in California on vacation and had no cash!

Back in March of 2009, I applied for a loan modification due to financial hardship and being a single Mom. At this time, I was told by WaMu that all of the paperwork was received and a loan modification specialist would be contacting me. But I needed to call back every two weeks to check on this. I have called back faithfully every two weeks. I have been put on hold for literally hours and transferred to one specialist after another and hung up on. When I asked to speak to a manager in customer service, they tell me that they are getting one so I need to hold. Then, they put me back into the long calling queue and I wait on hold for hours again. In May, I was told that I had a loan specialist assigned to my case and they would be contacting me. But, of course, the person did not have a name or number.

My job pays a low hourly pay; however, I work off tips and commission. So usually, I have a low amount on my check. I have always gone and had it cashed without a problem. This time, I went in and Melinda (the "supervisor" of the branch) told me she could not cash my check, because my account balance was lower than what my payroll check was. Saturdays are my only days off, so I could not have done this another day. I will be out of the country for the next 3 weeks, so even though $82 is not a lot of money, I did need that. She told me if I did deposit, the funds wouldn't reach my account till Monday. The bill I need to pay in person is due today.

If you bank with Chase Bank, beware of their tactics. Today, I deposited cash into my checking account and the cash is now a "pending deposit". I also transferred my Chase savings balance into the checking account (on-line). Surprise! The savings account is an instant closure while the transfer shows the funds as "pending transfer". Since Chase Bank receives my payroll check via direct deposit and manipulates the deposit so that they can steal my money, they have gotten my attention. Furthermore, their customer service representatives are clueless. I don't think I can afford to do business with any company related to Chase. I'm keeping copies of everything to show to my senator and those who bank with Chase Bank. Consequences: lost $102.00 in fake overdraft charges which the bank refuses to refund.

I received a notice that they are changing the terms of my account by raising my minimum payment of my account from 2% of my balance to 5%. My payment will go from $215 to $535 per month. I have a relative who works for Chase and they claim the only reason they are doing this is because they are not making enough money off my account because my balance is at a 3.99% rate until paid off. I called and spoke to a customer service rep who said they could do nothing about. I called back a couple of days later to explain what a hardship this will cause due to my wife's job situation. They did not care and refused to help by keeping my payment at the 2% level. They would rather I default and ruin my excellent credit score than help me through my rough patch.

I, too, accepted a balance transfer with Chase with a 4.99% rate for the life of the balance a couple of years ago. I did that to reduce debt but recently, in July 2009, Chase raised my minimum payment from 2% to 5%. When I asked what criteria was used, I was told by the representative that he really didn't know but thought it was because my account was not profitable enough with the low rate. I have done some research and found something that it may be targeted to people that only make minimum payments. I always pay over and on time but oddly enough, the month before my payment raised, my minimum payment was zero and I didn't make a payment thinking that Chase was "rewarding" me with a grace month. I think that was a bait by Chase and they took advantage of a lot of people by doing that. They sure didn't send me a notice telling me that they were going to bill me a zero minimum payment month, that was in their favor to let me grab the bait.

I was at a "friend's" house where I had been staying for a few weeks. After a falling out, I went home. I didn't realize my debit card had gone missing until a few days later when the bank called me about some charges being made. I notified the bank that it was not me making the purchases and to put a hold on the account immediately. I filed a police report the next day and did everything the bank told me to do. When I initially filed the claim with the bank, I mistakenly included one of my own PIN-based transactions into the claim (the rest were all signature based). As soon as I realized this, I called the bank to clear up my mistake and to explain I was just freaked out about the situation and it was an accident. Little did I know the bank would use this to repeatedly deny my claim by saying I had given the people who took my card my PIN number.

This bank has been taking (via electronic check) money out of my account since at least 09.07.06 (under my former name **. I was married in December 2001, so I have been ** since then). They refuse to even tell me who they are or look up any alleged accounts or bills I may have with them, and they are telling me I have to contact my own bank. I have done so and closed my account so that they can no longer pull from it. I've lost at least $575 in funds.

In October 2008, I sent the paperwork on a loan modification that had been approved by WaMu via FedEx. In December, I was notified that I was never entered into the computer, thus, had been cancelled. It took 4 months to get a new modification sent to me and this time, it was a trial modification that I had to be approved for all over again.

We deposited a cashier's check for $3,660 written from SunTrust Bank, and Chase made funds available the next day. We in turn used those funds. Unfortunately, the check turned out to be fraudulent, and the bank's explanation was "because we are in good standing, they don't hold funds from our account." We were mortified, as we have had no knowledge of this practice. And had we known the funds were not actually there, we most certainly would not have used the funds. I feel as though they are requiring me to do their work! This check was generated from a person in London for the online purchase of a motorcycle. This is so disturbing because of the amount involved. I appreciate your help.

I am appalled at what this company has done to so many people's lives. I just finished reading all of the stories online and can't believe how all of them are so similar. I also faxed in all the required information for a loan modification, and needless to say they said they never received the three separate times. It takes a lot of time to put together 21 pages of information that they request. After speaking to a loan advisor from another source, they said they will not do a modification on a loan that is not in default. She told me to be late on my next two payments, but not more than 30 days or else it would affect my excellent credit. I really didn't want to do that, but now I am second guessing, why not?

In the end of this May, I asked some guy in the office how to get a statement for the last five years. The officer told me okay and added that it will cost about $4. I agreed. Then, I went out of the US. When I came back and checked out my account, it was charged for $380. After the discussion, Mr. ** suggested to return me $100, but I never agreed to pay so much for very cheap paper. Please help me. That was almost all what I had.

I have an account with Chase that I have had for a number of years. I am not working right now, so cash flow is often a problem. I have recently had to pay some insufficient fee funds with Chase. I can't complain about justified fees, but I think what Chase does is criminal and here is my complaint.

I went into Chase today to make a deposit into my fiance's checking account. I didn't have his account number, but his name and address were clearly typed on his paycheck. The teller at the Elgin Randall Road branch refused to deposit the check because of a policy. She stated policy prevented her from depositing his money into his checking account without an account number and that she was unable to search for his account without his ID or consent.

I have had their credit card for 3 and a half years. About a year ago, they changed my APR from 9.9 to 16.94 saying that it had something to do with my high balance, which I always pay my bill on time and more than the minimum payment. So I agreed to their terms. About 6 months later, WaMu was bought by Chase and they said they were raising my APR. Again this time to 26.94, again saying the same reason and I'm still paying on time and more than the minimum payment. So again, I accepted their terms. Now 6 months later, they have decided to close my account. I can't use the card and can't afford to pay the interest. Also, this affects my credit rating which I have worked so hard to improve over the last 10 years. Not to mention, I believe it was a dirty trick to get me all the way up to 26.94% and then close my account. I feel like they have slapped me in the face.

We had two credit cards through WaMu both in good standing. If we would charge anything on them, then we would pay it off. Then Chase took over. We were under the impression everything would be the same, not! My husband received a letter in the mail stating one of the credit cards' limits was decreased almost by half. In the letter, it stated the reason was from something that was reported from Experian. I got online and purchased a credit report from Experian and much to our surprise, the other account had been closed. No notice, nothing. It stated the credit line was closed from issuer and the account was closed from grantor. We never asked for this account to be closed. The CSR for Chase said we were going to have to dispute this through Experian because we were concerned with it affecting his credit score.

I was solicited by WaMu/Chase by mail offering me to bundle my two loans, cash out, and all my bills paid. This offer was too good to be true and that should have been my initial tip off. After spending $1500 non-refundable fee and discussing my credit history, including two late payments due to the bank holding a deposit for an additional nine days which caused automatic payments to fail, I was told that if my house appraised for $700,000 that my refinance would be approved at 4.5%. The house appraised for $700,000 six months later, and on July 20th, I was declined for reasons discussed at my initial meeting before I wrote the non-refundable check. The bank literally threw my agent under the bus, stating she should have never approved it. I don't know if she is incompetent, the bank is fraudulent, or if this is just the luck of the draw.

On 05 March 2009, at 11:47 a.m., I made cash withdrawal of $900 from my checking account (receipt available) and brought the sum of money to one of my other bank for immediate deposit at 11:51 a.m. (receipt available). I did that withdrawal to pay my loan from another bank. However, when I later checked my Chase Bank checking web account online around 9:00 p.m. on 05 March 2009, my account showed two withdrawals; one is $900 and the other is $1900. The next day, my account showed a withdrawal of $1900. I was confused by what happened and immediately called the customer service number (18009359935); I talked to them about my case, but was told that they cannot access my account at that time.

This is a follow-up to a posted complaint I left here yesterday about the how Chase Bank closed two of my long-standing, perfect payment, ex-Providian cards without even asking if I wanted to be the one closing them. Same story as all the rest: bogus Experian reasons. I would have paid them off and closed them myself if they just would have just asked. While I was gathering up all of the information I'm going to need tomorrow to close all of my Chase accounts (2 checking, 3 savings, 2 IRAs and 2 Chase Freedoms), I noticed that the Freedom account I gave to one of my daughters to use for college expenses had been cut to the balance.

We are attempting to do a mortgage modification through WaMu. We have a spotless record and feel that no matter what we do, it will not work out and we will lose our home. We have submitted 16 separate packages containing information with our social security numbers, bank accounts, employment and other personal and sensitive information. We have US mail delivery confirmation and fax/email confirmation that the information was received. To date, all packages have been lost/missing or missing sensitive information such as tax returns. These were all together with loan numbers on each page. We fear where our information may be and no attempts to file a complaint with WaMu have been answered. I believe this is gross sensitive document mishandling and someone has to make them accountable for where our sensitive information is going?

I’m not sure if you got these messages or not. But I will repeat it again. I’m having problems with Chase bank or WaMu, whatever you may call it. Chase has been taking money out of my account with a merchant without my permission. If they can solve this problem by putting the money back into my account which is $1,667.77, I will be very happy. If not, I will take the matter with any attorney. So, please take care of this matter. Thank you.

They held my money without notification and they declined my mortgage payment. I did not have any clue that they had placed a hold on my account, until I received a new overdraft/non-sufficient funds. I knew that I had enough money to cover my mortgage transaction. Now, they are claiming that they had the right to hold the money up to 11 days, after you make a deposit, but I think they should let the customers know at the time of the transaction. They are charging me $33 for the transition and now I need to pay $25 for the returned check and $85 late fee charge.

Chase Bank closed 2 of my credit cards without my knowledge. Both of these cards were issued by WaMu. They were my oldest cards, with my highest limits and like most other people with the same complaint, I had never been late on either of them. They did not close my Chase card. Their customer service department was cold and unfeeling. The woman actually said I was welcome to go to another bank (I have a checking, savings and 2 other cards at Chase) and when I asked for a supervisor, she put me on hold for 15 minutes. Bernard, the supervisor, came on the line and basically said all of the same things. No one at Chase would re-open the accounts or even lower the interest rates they had jacked up on them. He specifically said I was welcome to change banks and to post his name on the internet with my dissatisfaction. Now I see they did this to many, if not all, WaMu card holders. Needless to say, I'm going to a different bank today.

I was a happy WaMu customer until Chase bought them out. I just received the same letter everyone else received. I got it in the mail today and it is dated July 21, 2009. It has the same excuses everyone else is getting and it also suggests to contact Experian. At the bottom of the letter, it says ‘WaMu Closure 1’. My wife and I called and the guy on the phone was very rude! He just kept telling us to call Experian and that Chase has decided to close our account because of the reasons on the letter. We told him that we didn't understand because we have always paid our bills on time. He said it has nothing to do with that. It has to do with whatever the letter says. He said to read the letter and to contact Experian with any questions.

I too received a notice from Chase dated 7/21 that both of my accounts were being closed. I have a very small balance on one of them and a larger balance on the other. I have had those accounts since 2001 with Providian and have religiously paid them as agreed and paid them off in full multiple times. Eight years of on time payments account for nothing. My FICO score is suffering not due to me being irresponsible, but due to banks like Chase deciding to abandon performing borrowers. It's like throwing a boulder into a small pond, the ripples will affect me and my family for the next year at least. I will pay my balance to them, but I assure you that they will never ever get a dime of business from me ever again.

I was an excellent Washington Mutual customer for many years, and now without any prior notification, Chase closed my credit card account. I have a very good credit rating and I have always had an excellent payment history. I sometimes made two payments per month and I always paid over the minimum payment amount. I went to a retail store today to make a small purchase, and my card was declined. When I got home, I called Chase and was informed that I was sent a letter on 7/21/09 explaining that my account has been closed. When I asked why the account was closed, I was told that I had too many active credit card accounts. I had only three credit cards, including the one they closed. All of my cards are paid on time and I am well below my credit limits. I'm now afraid that my credit rating has been damaged! I'm afraid that if Chase was brazen enough to do this, then other banks may do the same. I thought the TARP money was supposed to prevent banks from doing this type of thing!

I have been trying since April 17th to have my present home mortgage "modified" to avoid any further financial burden to my present financial situation. I have been a Washington Mutual customer for several years and have never been late on a payment to them. I have called them about twenty times and they have given me a different explanation as to why my request for modification to my present loan with them has not moved forward. On several occasions, they have indicated they were missing data and I would resend the material. This has happened on several occasions. I have also received several calls from them and when I answered the call, there is no response. I called them back to the number I received the call from and they have no record of any call being made to me. By the time I receive any help, I will be in deep financial problems!

I just called my credit card and found out that a check I had sent online from my WaMu account two weeks ago has still not been received. I am furious because this is not the first time. Another time I requested WaMu to send a $5,000 check, they took the money out of my account, a while later, indicated that the money had been cashed. But no! Later, the "recipient" called to find out why she hadn't received the check! WaMu quickly sent her another one. And don't even get me started on their overdraft policy - despite the fact that they offered and gave me overdraft protection when I first opened my account. Is there an honest bank out here? If you know one, please share.

I reported fraudulent activity regarding my personal checking account on the 14th of July 2009. I was then told it would take 5-7 business days for the bank to issue a credit. The longest this has ever taken has been 5 (so I was told by the CS rep). However, today is the 22nd of July and I called to follow up on my claim and the CS rep tells me that they are behind due to the high volume of disputes currently being filed. She displayed the least bit of sincerity or concern in her voice and hung up on me. I did not get irate or out of line with negativity or slandering comments. Maybe she feels since I don't have thousands in the bank, I'm not a valued customer. But if that's the case, I know people who have that type of money in a WaMu/Chase account and will be sure to pass this information on. And I guarantee you will lose some valuable customers/clients.

In the past week, we have received dozens of calls from this number and no one is ever on the other end. How can we get this number to stop? We are on the no call list from the government.

I made a check deposit in my account for $530. The next day, my payroll check was deposited in my account, showing that I had a balance of $2000+ and $2000+ available. I set up payments to be drafted out of my account. Then later that day, I used my debit card, which was declined. When I called WaMu, I was transferred to High Risk and was told my account was closed. I advised the lady that I have set payments up with this account and now it will return and I will have a charge. The agent told me that it's my problem to take care of, and that my money will not be available until the end of the month. I asked to speak with a supervisor, and she stated this is not an escalated call and refused to allow me to speak with a supervisor. I do not recommend anyone to get an account with WaMu/Chase. Poor customer service.

I am fed up with Chase/WaMu (or whatever they are calling themselves these days). I have banked with them forever (since the early '80s when they were still Great Western. I have always been treated with respect and have never had any problems. When my account was cleaned out due to identity theft a few years ago, they handled it very well. I have always had overdraft funds available and although I rarely used them, when I did, I covered it immediately. I have had my business checking and personal checking and savings there for so long, and until this year, I had no problems. Now, all that has changed. My account was cleaned out again and that caused all of my outstanding checks and charges to bounce.

WaMu suspended my line of credit, asking for current information. The balance is zero. I owe nothing on the line of credit. After many months and many fruitless calls to them, I determined their system was incapable of handling the situation and requested they terminate the relation, so I could go elsewhere. I refused to pay WaMu's termination fee, since the problem was caused entirely by WaMu. My termination request crossed their belated approval of the line of credit in the mail. WaMu has again suspended the line of credit, and now, it refuses to honor my request to rescind my termination request. WaMu will not release the securing trust deed on the property, unless I pay them the termination fee.

I have my mortgage with WaMu. I have not been late on a payment. Every day they call my parents' house. I have given them my phone number, but they still call my parents' house. I have talked to Customer Service and sent a letter per WaMu's request to stop calling and nothing has happened. Please trust me when I say they call everyday! This has been happening for the past 11 months.

I filed for borrower's assistance program from the WaMu website from the first week of May 2009 to avail Barrack Obama's plan to help me to modify my loan due to hardships. I have not missed any mortgage payment yet, but we are having financial difficulties. So I decided to file for help. I completed the form and sent all the required documents on the checklist. I was just told after several follow-ups that my case has not been reviewed yet and that it takes time for them to assign it.

I went to deposit some money into my account. I forgot my account number and asked if they can look up my account with Social Security number. But the teller asked for my ID - I did not have that either. This was the worst customer service ever. They made me go home and get my ID. The manager was very stupid. I was depositing money, you do not need my ID for that. Never bank with them.

Several (6) bank fees were deducted from my debit account for overdrawn transactions that the bank accessed were made against my checking account. On 7/8/09, the account was reconciled at the branch with a personal banker who had these fees reversed, but the account was still deducting fees up until the 14th of July for withdrawals that were valid. I have a checking account with direct deposit of my SSA check for $556, and I feel this bank has made an error and has taken nearly the whole check in fees. Please investigate these charges for errors and have the bank refund these fees to clear my account. I am without funds to pay rent and utilities expense for July, and I feel this will continue into August again which will leave me homeless. I am a senior citizen with this being my only source of income from Social Security, and I just moved to Poughkeepsie, NY on June 1, 2009. I am in despair.

I have always loved banking with WAMU, but since they have switched over to Chase, it has been a nightmare. The first incident was when I overdrafted my account. Now I am not making excuses for it, but I paid all of my bills and I decided to get a soda. I had only .35 left in my account for a $1.25 soda, so they charged me an overdraft fee of $35. When I called to complain about it, they refunded me but told me they were doing me a favor. I told her she had a rude attitude and she told me if I didn't like it, then I could close my accounts. **? Then today, I switched banks and when I gave the guy my new checking number, he must have entered it wrong because when it bounced back, they charged me a $39 fee. I called to complain and they told me there was nothing they could do. I am so angry. Tomorrow, I am closing my checking and savings account with Chase.

I've been on unemployment since January and the State of Arizona issues a Chase Bank debit card for all unemployment compensation. Because I refuse to pay the ridiculous fees on using this card, I go direct to the Chase Bank every week to get my cash out, and then re-deposit it into my existing Bank of America account. Every single week I am made to sit in a banker's office to get the spiel on their products before I can get my cash. This is downright annoying, but today, they crossed the line.