Chase Bank Reviews

I have had the most horrible customer service experience in my lifetime ever in my 27 years of existence on Earth. My bank teller named Elijah ** and his manager Raven ** (whom knew about this mishap) in order to override to put me into the negative, messed up and gave me someone else's checks so I automatically assume that my account number would be listed on there. The direct deposit went through and gave my paycheck to the random person whom was not my check but someone elses that I gave to my HR department assuming that I would get paid. I have spent a total of 10 plus hours on the phone with Chase's customer service trying to rectify the situation which still over 5 days later and still has no resolution.

On December 5, 2014 I signed up with American Leisure Group, and for $495 I got a 2 day vacation cruise to Bermuda and a 2000 dollar gift card. This turned out to be a total scam. I told my banker Fabiola ** at Chase Bank in Camarillo, California, and she just laughed at me and said I should be more careful. She did not inform me that I had fraud protection from the bank. It was only a retired sheriff told a friend of mine that I had fraud protection through the bank that I contacted the 800 chase number and filed a claim. I got my money back in 3 days. Had the sheriff not told my friend I would have lost my $495 and remembered how the banker laughed at me and shook her head sympathetically at my stupid choice in travel bookings.

Will definitely be closing and changing my account to a new bank. Chase has a "new policy" that no one can put cash into your account if they aren't listed on the account. Dumbest thing I have ever heard. Cash means absolutely nothing anymore. Can't put cash into an account? Ridiculous… funny how a family member and a friend have successfully deposited cash but a "black man" goes in and gets turned away!

I ordered foreign currency through my bank (euro) and upon my return from France, I simply requested my euro be put back into my savings account. I was not given the rate of the euro conversion or the rate I purchased it at. So basically I gave them 48.00 to process the exchange. When I called the local branch I was given a rehearsed response by several bankers. Then I called the 800 number and received the same explanation. All I requested was for them to show me in writing their policy. This was never shown to me. For future reference, it does not matter that you are a long-standing client, as my requests were never met and I am out 48.00 for a so-called free service they provide for their customers. You are better off buying at the airport, because at least you will know the costs upfront. I am looking at other banking institutions that will value me as a client.

On Dec. 12, 2014, I transferred 150.00 to a client in NY via an email request she had sent from Chase. I completed the email request and transferred the money. My bank shows the transfer being completed on Dec. 12 by Chase. However, on Dec. 19th, Chase sent my client a letter stating they were closing her account because of a "fraudulent" transaction by me (that specifically put my name in the letter). The letter specifically details that her account had to be closed because of "continuing the relationship creates a possible risk to our company". However, my bank shows the transfer taking place on Dec. 12 with Chase. The transaction information specifically shows Chase as the transferring bank, the amount and a trace number as well as a contact number for Chase. I called the number and the representative was clueless as to what I was referring to. She transferred me to the Fraud Dept.

With the exception of routine Branch transactions, Chase is perhaps the most unethical institution I have ever had the misfortune to deal with it. They constantly solicit, through e-mails, US mail and, UPS overnight letters. Each of these solicitations implies great benefits at little or no costs. In very fine print, often pages later, are disclaimers, disclosures and qualifications. In fact, each of these, from Solicitations to Refinance an existing Chase Mortgage at "0" cost, to using a complimentary Companion Airline Ticket for being a "Valued Chase Credit Card Holder" is in fact, nothing more than a veiled attempt to get the consumer to pay additional fees, charges and costs that were not necessary.

I opened a Chase Bank account on Friday January 9, 2015 and on Monday January 12, 2015 it says online my account was suspended. I called the customer service and they are not even in the US, there is the language barrier and the guy had no idea what he was talking about. Horrible customer service. I spoke to one guy who couldn't tell me why my account was closed without any activity on the account, then he transfers me to his so called supervisor who states "I'm sorry ma’am but you signed an agreement with Chase Bank which states that Chase Bank can close your account without notice or explanation." What? Are you kidding me?

In their branch on Crouse, Syracuse, after about two hours of waiting, they not only did not help, but also offered no apologies for wasting our time and no excuses for keeping us waiting. They are not just friendly and polite. Tellers are fine though.

December 2013-January 2014, two weeks prior to a fraud situation that happened to my account, I had written several checks out to pay off my credit card and etc. However, fast forward to two weeks, I found out that someone had stolen my checks and try to cash out my checks. Branch manager in Lansing called me and had asked me to come in and to freeze my account. I did the paper work, filled out a compromised form so the checks from the old account would go through by taking the money from the new account.

Strongly angry about them. The branch in Perkins Road Baton Rouge, LA - it is the worst branch and rudest people. Chase is worst bank. If you are not American, they will be rude to you and your nationality. I will never open an account in this terrible bank.

On December the 13th 2014 money was removed from my chase checking and saving accounts. After calling chase FRAUD department, they concluded that I was the one that took the money and they have pictures. I don't know how they have pictures of me if I wasn't in the bank? Secondly the ID use was with a different # to the ID I have today. The only one that have the ID # is Chase yet Chase FRAUD department and managers can't come to the proper conclusion.

Told no & turned away! If that wasn't bad enough, they said because I wasn't a signer on the account that they would not allow cash to be deposited due to money laundering. I guess they were worried about the 2 five dollar bills that I wanted to deposit. I even asked to speak with a manager and the jerk wouldn't approve my deposit. Now I personally am a former bank officer with BofA. 20+ years in retail banking & I can tell you banks have many safeguards in place. But they are for large and unusual deposits, not ten frickin' dollars! I feel that their policy & procedures not to mention their lousy customer service is **! The really sad thing is my son's account could possibly be overdrawn in the morning because I wasn't able to make this deposit for him. He's looking at an overdraft fee of well over $35.00! So do you think Chase will reverse the overdraft fee? Well I'm sure it's not only "no" it's "hell no!!"

I reported card was stolen on 12/26/14. Was to be replaced on or before 01/02/15. Didn't arrive. Was told it would arrive by 1/5/15. Discovered it hadn't arrive - it wasn't ordered until 01/02/15. Trusting Chase cost me dearly in credit card late fees. The representative I spoke with the first time failed to tell me the card wasn't actually ordered. The second representative I spoke told me there was no process for reporting the mistake. My conclusion: Chase's company doesn't monitor their customer service which has resulted in lax employee who don't have to report their mistakes. Btw - I'm still waiting on the card to arrive. :/

My account was hacked in September. A fraudulent check was deposited to my account and charges were made off it. I didn't notice because we were not using the account at the time so I knew nothing about it until today when suddenly $500 was gone from my account because the check returned. I contacted chase, got passed around a lot, until I finally got the fraud department. They insisted that I had to have known about it, seemed to never hear of identity theft, and refused to investigate it in the least. Then they had the nerve to send me paperwork stating as agreed the issue was closed! I never agreed to anything! I am currently looking into filing charges on this because their refusal to take any action other than harassing a crying victim is facilitating a crime.

I was hired by Chase in July 2013 as a Mortgage Banker. This is a base salary + commission position. After 6 months of employment, I decided to leave because I could not make enough money to survive. Chase demanded I repay them $6157.47 because I left before 12 month period. I never accepted or agreed to such employment conditions. Chase has no ground for demanding such refund. The pay policy was presented to me after I was hired.

I had been having issues with Chase bank paying things when I have requested that they not do because of the charges that I incur. I had been trying to close my account now for a month because I don't get very much money and they keep paying stuff that half of the time it was fraudulent. Then I would have to go through this issue where I would have to prove I didn't do it, and then wait for them to give me a credit I asked them not to keep paying stuff. If the money is not there don't pay it but they do and then apologize about it every time you speak with the customer service people. They tell you a different story about the same situation I have. Even went as far as talking to management about it. All they can do is apologize. That means nothing. They don't reprimand the customer’s service reps that tell these stories but the customer has to deal with the problem. Chase does not care about their customers. They care about how they can keep charging you for stuff. I am totally dissatisfied.

I deposited 3100 dollars into my account, it kept making these weird noises inside the machine, so there were 2 people who worked there trying to help me with the machine and it was already closing. They told me to call the number for claims and they would give me my money back. Well they did within 12 hours and I just got an email saying the transaction was correct and on January 8 they will take away the credit. I call the guy and he says I owe that money. This is a bunch of BS to me and it is not fair.

I was a Chase customer starting in 2008 when they purchased my mortgage on my first home in Arizona. I sold that home in 2012 and recently purchased a new home in Colorado this year and Chase purchased this mortgage as well. Since then I have opened Chase Checking and Savings accounts. I purchased a new Subaru last month and yep, you guessed it, Chase is the bank Subaru dealerships work with.

On my Chase card, I can spend $500 to $1000 with no problems! But as soon as I use the ATM they block my card every single time! And I only took out $60! And the first time I only took out $100 so that's a total of $165.90 for two different transactions through the ATM! So why does it go through as regular purchases just fine, but when I use the ATM it gets blocked? It just doesn't make any sense!!!

Chase just stole 104.00 dollars from my checking account. I spoke with a manager by phone and he refused to give me back my money. I got my direct deposit at 1:00 am and all my transactions were pending by 2:00 am and this afternoon I check my account and they charged me $34 - 3 times for over draft. When they had already taking the money that I had spend on my debit car (chase) that's call stealing from poor people who is trying survive. Stop doing that to people. My daughter is banking with chase too. Am taking her out of there too. Chase is stealing in front of people faces.

Chase need to do something about the customer service that working for them. Their demeanor is extremely rude. I bank with chase and have many credit cards with them and use it as main expenses for years but they gave me the highest 23% APR while my credit score is beyond excellent. I called to ask them for consideration to lower the APR and they told me 23% APR is the lowest in the market they can offer. They think I'm stupid to believe that because I have other cards that come with 13%APR. I ask why they lied about 23%APR is the lowest in the market because I believed that is the highest and they seems upset and their demeanor changed and talk to me with the attitude like they don't want to me a customer anymore. I called back to close all the accounts one by one and they start transfer me around to different department. I'm upset because I feel mistreated after years of spending money with them.

Had my card’s info stolen, 7 times this year and wise last year... Had no luck but issues with this crazy bank... I have other banks as well (US bank, Unitus) no problems ever, their customer service is great and ATMs are everywhere. Chase is the worst bank I ever had. Their customer service is the worse of all. They make mistakes and then they say, “It’s your fault.” If you reading this, just never even think to open account with them.. I am closing my account, tired of their junk.... :(

Home 2009, we do fairly well on our scheduled payments but every year, this time of year we fall behind. As of right now we have $800 in suspense, they won’t accept until full $1505.56 is required. But instead of them accepting a partial payment on a weekly basis they hold the money until they get in full therefore we get a notice in the mail soon to be foreclosed if we do not have the money in by a certain date. My husband gets paid on a weekly basis, for us it would be easier to make weekly payments. But chase will not accept weekly payments, why? How can I get away with this? I mean we're honest people trying to make her way here and I don't understand why they would rather kick us out of our home or hold on to the payment until we have the full amount there. It's not fair and it's extremely stressful. BS, they can capitalize on somebody that's trying the best and do the right thing and make a payment but yet we still get a foreclosure letter and threatening if we don't pay. Plays this right, please tell me.

I just tried logging into my mobile app to check my account and was prompted to call Chase. I gave them a call and they told me my account had been shut down! I didn't believe what they said so I asked why! They said they couldn't tell me. I asked, "Could I get my money?" And they said no, they would mail it to me within 10 days! **

I have been with the bank for around three years now with a good payment, on time history and have a good credit rating also. I am earning a great Salary and considering that I went to chase bank to check if I apply for an auto loan since I have been with bank from quite some time now. I could have gone to Bank of america since it has tie up with my employer, however I liked chase bank more as I have worked for chase bank earlier. In return of me being a very faithful customer, chase rejected my application of auto loan which even the representative who was filling my application considered as a very probable of getting a good interest rate since I have been a valued customer. I get a response from chase saying that I don't have enough income. I earn more, 70% percent more than whats average for whole United states.

December 23, 2014, and I got to have another little nasty surprise from Chase: Two debits which were NOT showing late last night have now been back-dated to yesterday, thereby causing my account to be overdrawn. I *could* have made a deposit into my account yesterday, but these debits hadn't yet hit by 10 pm last night. Early this morning, my account is now overdrawn, entirely because things which hit on 12/23 were back-dated to 12/22. At this instant, I'm $88 overdrawn, $78 of which is from their overdraft fees.

I really hate Chase. I have account with other banks and they never did such mean things like Chase to me. Their policy is based on taking advantage of others. They several times send some coupons to me to encourage me to open other types of accounts, every time I went to this bank with their coupon they find a stupid rule among their policies to refuse giving the coupon. All their policies are with tricks and dishonesty. The last time that they could not find any excuse to refuse giving me the money for coupon they close my account because my country of Origin was not US. It is obviously discrimination and it's against the rule but they don't care because they have power which comes from other's money!!! They are so rude and mean to their customer. It's not worthless to say that they find a lot of ways to charge you and they will never be the first bank to give you credit or loan!!! It's not a good option for regular people specifically internationals. I really hate them and never forgive them for their behavior. Stay away! Go to a bank which has some advantages for you instead of taking advantage of you!

On December 10 at 5:01 PM, I received an email alert from Chase thanking me for changing my user ID and password. I did no such thing. Apparently, Chase had linked my personal and business account to someone else. I made a transfer from one of my savings account into my checking account in the amount of $216 on November 17, thinking that it was my savings account and not someone else's account linked to my account. The owner of that account contacted Chase specialist on December 10 and filed a complaint for the missing $216 out of his account. And also, someone manage to change my profile user ID and password.

First, I attempted to use my debit card and it was declined even though I had sufficient funds in the account. When I returned home that same day there was a package from Chase stating that there was a change in my account. I contacted them and they informed that for some reason a review was conducted on my account and chase decided to close my account. I ask for an explanation and they said that they would not provide me with one. They said that it was their prerogative. They said that my funds were frozen and that they would send me my money essentially when they felt like it. This has caused me a considerable amount difficulties. My payments are all direct deposited. All of my money is tied up and there is no way for me to get any. I am a retired government employee. I had to jump through hoops to open a new account with money that I had to borrow, as well as changing my direct deposit information with the VA and the Defense Finance and Accounting people. There is no guarantee that my next pay will make it to my new account. Which means that if the new direct deposit does not go into effect prior to 31 Dec 2014 then my money will be in limbo. Which means that I will be unable to pay my bills, which will probably result in numerous late fees.

Chase closed my personal checking account as well as all of my credit cards without informing me why. I am a US citizen, homeowner, taxpayer and a business owner. I have exceptional credit and have never missed a payment of any kind. All of my credit card bills are paid off in full every month. I go into a branch and ask to speak to a personal banker regarding my issue. They are all friendly at first. Once they come back to tell you why, their demeanor changed and are very rude. Definitely hiding something. I’ve called the executive offices and get the same experience. What the HELL did I do?????? Perhaps it was some incompetent employee of yours that caused all of this???? I have yet to hear a response from them.

They closed the account and placed it on charge off on my credit report. This stays on my report for seven years. This is unfair. I am not guilty of anything and I have to pay the consequences of someone else misdeeds and unscrupulous actions that hurt me for years.

I was a customer with Chase for over 3 years, had a free* (If used my debit card 5 times a month) account and all was good. However I deposited a check that apparently Chase decided was bad or something and they decided to close my account, without telling me, without giving me a chance to get the check corrected or anything... though they did give me the money. Now a YEAR later I decide it's been enough time and I want to go back to having a checking account, to make life easier on me. I go back into Chase and open a new account... get told that that everything is fine... even though I'm upfront about my account being closed on me. Next day I try to access my online banking and am locked out, told to call to reactivate my online account. And then starts the run around. My new account is being closed, they don't have to tell me why... but do tell me that I can go in and open a new account with them as much as I want, and they will NEVER refuse that, but they'll always close the account within 2 days because of my history... which with them was nothing but good except one mistake. This is insane. I'm still on hold with them.

Went to Chase Bank in Dallas, TX today to make a cash deposit into my daughter's account who lives in Las Vegas. Get up to the teller window and she tells me in order to make a cash deposit (yes CASH) I'd need to be an account holder or I could deposit it in the form of a money order. She then said she could do the money order and waive the fee BUT since I'm not an account holder she was unable to proceed to the next screen to continue the transaction. WTF? If I was an account holder, then we wouldn't be having this conversation about making a cash deposit at a bank. Mind you the deposit was only $50 - not $50,000 or even $500... but FIFTY dollars.

I opened a home equity acct on my home (2nd mortgage) in 2007. In 2008 having never used the account, get a letter from Chase, home value will not allow the account to be used. So it was frozen. I told them, "OK go ahead and close it out and release the lien docs on the mortgage." "OH," they said. "There would be a charge for, but if you wait 5 yrs. it will be released at no charge." I have waited 6 yrs., now they tell me there is a fee $16.25 to release the lien. All for a loan I never used.

They recently charged my twice for some purchases I made so they claimed I didn't have enough money in my account to purchase the stuff I got at CVS Pharmacy and I was given a paper that states that I had $18.04 right before I left the bank and went to CVS. It is literally like 5 minutes between Chase and the CVS I go to. They took $15.71 out of my money I was just paid today. I am on SSDI and have a limited income. I was charged 2 amounts of $30 each for overdraft fees. I called the bank and they gave me the $60 back for overdraft charges but they refuse to give me my $15.71 back. They claim I never had the $18.04 before I went to CVS even though I have a receipt of proof that I did. This bank is doing all kinds of fraud. I'm sick of their ** lies.

I deposited 2 checks on December 2nd. I then found out that my WHOLE ENTIRE ACCOUNT has been frozen a day later. I called Chase to see what happened and they said they have to speak to the person who wrote the check to me because of fraud activity. However, I told them the situation that I am in and they basically told me to suck it and that my account will remain frozen until they can talk to that person. They are all heartless people that do not care about you whatsoever. I gave them the phone number to contact the person and Chase said they don't accept cell phone numbers. FYI, it's the 21st century - everyone has cell phones and not land lines. They also proceeded to tell me that they can close my account in 10 days and I will never see my money again. To this day, I still have no access to my account. No bills paid. Nothing, but waiting. I can honestly say I HATE Chase and I do not use hate very often.

On Monday, December 2, 2014, I sent a $20,000 wire to a contact in Seattle, WA. It never arrived and I was told by Wednesday morning it was rejected. It is now Thursday evening, December 4, 2014 and the $20,000 was not yet credited back to my account. I spoke to the manager at the Chicago, Lincoln Ave. branch as well as calling Chase directly at least 20 times since Tuesday evening, when the wire was rejected by the receiving bank (NY Melon Bank). At this time, the branch bank manager as well as phone manager of Chase cannot commit when my money will be returned. They do admit receiving the money at Chase but cannot say when my account will be credited. I spent 2 days on the phone trying to get my money back, neglecting my business without success.

I have been with Chase for a while. I have never allowed my account to be overdrawn. I am highly responsible with keeping a check ledger and it shows. My credit is decent (low 700s), but when it comes to trying to get all my stuff with Chase to make it easier for me to manage, they are the "Bank of No". They will not issue me a credit card and they will not issue me refinance for my car. I understand that credit criteria for the bank is important, but they have lost my business in the process. They see the money going into and out of my account. I did report this to their Executive complaints email, but that was just a waste of my time. More no, more denial, no accountability on their part. So, if my business for their credit products is not good enough, then neither is it for their deposit accounts. I am shutting down my Chase account by the beginning of the year and heading over to Capital One 360.

JP Morgan Chase - the worst customer service!!! There was a fraudulent transaction in my account. I have contacted Chase many times and all my efforts were worthless. They refused to refund me for this transaction saying that I agreed to the terms and etc... DON'T HAVE BUSINESS WITH THEM!!!

I use my Chase credit card because it provides protection in case a large store sells me a product that is defective etc. I pay high interest for this benefit and have used it for 27 years without one problem. Recently Home Depot installed the wrong rug in my home. They re-ordered my rug and installed the wrong one a second time. I stopped the payment as I had to keep all my belongings in storage until the correct rug was installed. I had to keep my dogs in a kennel for the first time ever for days. Finally the correct carpet was installed and I asked for a refund of the cost of the kennel only from Home Depot but they declined.

Against my better judgment (being in a hurry), I deposited over $900 into the ATM on 10/31/2014. Not at the local branch where I normally go but a ATM in a different State West Virginia. First it spat back out a $100 bill and asked to try again, so I did, it took it and as I continued to feed the ATM the rest it keep doing that same thing. After a number of attempts my deposited was completed. Then the door that covers the deposit section started opening and closing repeatedly and a message came on the screen that the ATM has experienced a technical problem, to call and confirm my deposit was completed. So did before I left the ATM. They did credit my account the money and I was told while they complete their investigation and if they find any discrepancy they would reverse this credit. This investigation can take up to 10 working days. It really took over a month before I heard anything. Seriously send someone over there to check it like asap people. Even though I received a credit I will be in extreme anguish for the next 2 weeks until this matter is resolved.

Nov 20, I was at Chase Bank, Severn, in Metairie, LA at 2:18pm. I signed my name/time of arrival on the check in list/paper. 3 tellers were talking among themselves as there was no customer inside. I took a seat at the waiting room but nobody showed up. After waiting 20 minutes I approached empty teller window and asked her why I had to wait so long. She said one was in the meeting and the other was on lunch break (at 2:45pm?). 3 other customers showed up after me, signed their name and waited in the lobby. One male customer left after 30 minutes. Again I walked up to the teller and complained for a long wait without any explanation. I was told to go to another branch. I could not wait any longer than 45 minutes and I went to another Chase Bank (by Turnbull avenue) where a service was much better and the officer finished my request in 2 minutes. This branch by the Severn needs to be shut down or need a management change as there was no set procedure how to service customers.

Where do I start with Chase Bank? I'm not going to point blame at the people at the call center or the people at my local branch because I've never had problems with them yet. However, I legitimately feel as if Chase bank manipulates people's money to make money in fees. Here’s why: 1. Why is it that to add money to my checking account, I get charged over $80 in fees? A small amount of money transferred into my checking account from PayPal, Chase took it upon themselves to put that money PLUS some, into my savings account, over drafting my checking account and charging me that outrageous fee. Seeing this mistake, they transfer the money BACK into my checking to bring it to a balance of $0, causing me to get a fee for too many transfers from savings. THEN, the small amount I transfer from checking to savings automatically on paydays went through, charging me an ADDITIONAL overdraft fee. In which case transferred the money from my savings BACK to my checking and again charging me a fee for that, leaving both my checking account AND my savings account at a $0 balance. And this is a normal business practice?

Since I moved to the DMV area (DC,MD,VA), and due to the lack of Chase banks in the area, I have been unable to conduct business. To add insult to injury, I recently asked my dad to deposit $200 into my account from NJ, (because I am unemployed and still have obligations) he was told that he could not, due anti fraud policies. Over $200!? Common sense is definitely not a policy. I even maintained my account with them EVEN AFTER I had to flee to the Atlanta area, where again, no Chase branches exist! I am in the process of completely separating from Chase FOR GOOD! The solutions that were offered were either inconvenient or time consuming! I think Chase needs to amp up their presence in major areas before they over regulate their clients! Not even a shared branch!!

I opened a saving account in January of 2014. This qualified my long time checking account to be upgraded to a "premier" checking account. In July I noted the interest paid on 15000 in savings was only pennies. Also I could not see that a "premier" checking account did not benefit me so I transferred all but 128 to a bank paying a greater interest rate. In November, in spite of having a large balance in my checking account, my 128 dollar saving account had a 5.00 service fee withdrawal.

Chase Bank "Fraud Center" started calling me about "unusual activities" on my credit card. When asked about their location, I was told India or Philippines. As a retired military officer, I regard questions about personal information, SSAN or other data as offensive and will NOT give over the phone. When I demanded they furnish written documentation to confirm the fraudulent activity, Chase Bank refused. WARNING TO EVERYONE: PLEASE DO NOT GIVE ANY INFORMATION to these people in the Fraud-Center-Boiler-Rooms that Chase uses. Especially not if you are serving in the military somewhere. This tactic is simply to gather information on consumers or worse. If Chase Bank is called before the US Congress to answer for this, I plan to attend.

Chase is the worst. I'll spare the long winded details. Essentially after opening a checking account, where I declined their Debt Card Coverage and gave them strict instructions to decline any charges to my checking account if funds were not available, they allowed a number charges to clear, added overdraft fees, and then deducted the funds from another joint account my wife and I had together, to cover the negative balance.

My husband was going to the Chase Bank in Covington Hway 190. I ask him to deposit $200.00 in my account, the teller told him he can't he is not on the account. They process his transaction and refuse mine, I had go to the bank and do the deposit. I had to give the teller identification to deposit my money. What would I have to do if I needed to get cash, give up my first born? Since when you can't take cash to a bank? This is insanity, it’s only $200.00. As a retiree from Chase Bank I have never heard of anything so crazy, where did common sense go? I told the teller this system they have in place is borderline harassment and if I am doing a scam it would not be for $200.00. I am still wondering do they do this to everyone? I have bank with Chase Bank a long time but this is where I make my exit. My little account may not mean much to their bottom line but I don't have to put up with this nonsense. Gone Bank Shopping.

I had deposited a check for $6000, and was explained that in two days the check should available in my account. A week had past yet no availability. At this point I'm upset, and with no idea of what’s going on. I call. They explained that it will take about a month for me to receive a $6000 check. Now I'm mad. Why would it take a month to receive a check. Well a bunch of excuses were made and finally it came down to the fact that they wanted proof funds were available in checks writer's account. Well I verified that 6000 was deducted from account and called check writer's bank to also verify. Called them back and explained the check writer's bank has done their job so why not them do theirs.

Don't bank with Chase please. Their site is always down on Sundays. If you have credit cards with them your balance never goes down. They charge you a fee if you don't have direct deposit or if your balance is low, they don't stop bothering by sending you notifications.

In 2009, I opened an account with Washington Mutual. In 30 days, I earned $100.00. I shared this with a higher paid professional worker at my office and opened one and as soon as her $100.00 came, she closed out the account. I didn't have the heart to be so ruthlessly cold. When Washington Mutual was sold to Chase, I walked in and was considering closing the account, but the person said that my benefits were grandfathered in. So, I did not close it.

I started an account for my daughter when she was 5yrs old with Apple bank. That bank was taken over by The Dime savings bank then Washington Mutual then Chase. She had accumulated more than $3300.00 in that account and we forgot about it. I found the bank book recently and began inquiring into the location of the funds. For the past 6 months, Chase has been unable to locate these funds. The only thing they can tell us is that the account was purged. Today, after spending 6 hrs on the phone from China with them, Chase's final answer is that they are unable to locate the funds. What are we to do next.

Chase bank appears to have made up some accounts and escalated the alleged amounts they claim I owed to them. They have sold them and the one place got a judgement and I am not sure how. I am on disability, with limited income and Chase has about 5 or so accts they sold. They total way more than I should have ever qualified for. I need help to get these removed and my credit straightened out.

In the past you can go to any branch of the bank where the check was drawn from & cash it. Today, I took a check issued by JP Morgan/Chase Bank from my utility company (Nicor Gas) for $54.00 to a local branch. I was told by both the teller & the manager that since I didn't have an account, they couldn't cash THEIR OWN FREAK'N CHECK!! (Not even for an outlandish fee?!) I bank online and have no other easy way to get my 54 bucks! Thanks for nothing & another thing, I never will be opening an account with Chase either!

THIS BANK DOES NOT ACCEPT CASH MONEY FOR DEPOSITS! I HAVE NEVER HEARD OF SUCH A THING... A BANK THAT DOESN’T TAKE MONEY! WOW! So let me explain... it was last Saturday and my 19 year old son in College at NAU needed some gas money for the weekend. I told him I would go make a cash deposit into his checking account. I went to the in store location at Happy Valley Rd. & 67th Avenue. I stood in line for quite a while, there was only 1 teller to help all the people in line. I told the teller that I wanted to deposit $60 dollars into my son’s account.

Against my better judgment (being in a hurry), I deposited $800.00 (my rent money) into the ATM on 11/07/14. First it spat back out a $100 bill and asked to try again, so I did. Then the door that covers the deposit section started opening and closing repeatedly and a message came on the screen that the ATM has experienced a technical problem, to call and confirm my deposit was completed. So did before I left the ATM. They did credit my account the $800.00. I was told while they complete their investigation and if they find any discrepancy they would reverse this credit. This investigation can take up to 10 working days. Seriously send someone over there to check it like asap people. Even though I received a credit I will be in extreme anguish for the next 2 weeks until this matter is resolved. It is so nerve-racking. Never again will I use the ATM to deposit cash - lesson learned!

When I answered a solicitation to apply for a business credit card, I told the rep I was signing up to build credit. Imagine my surprise when after 7 years of paying the balance on time or in full every month, my FICO score was 0. Their response? Reciting options that had nothing to do with my situation and absolutely ignoring what I had to say. Never been treated so dismissively or been so hoodwinked by a company --- out in clear sight. What a waste of 7years. They did not deserve my loyalty.

I worked at Chase Bank for almost 7 years. In the majority of that time, I loved working there. I was the employee that was happy everyday, and worked to keep my clients happy and coming back. Then, I started at a Branch where the manager was unqualified, the assistant manager was unqualified and had a total banking experience between them of & years. They came to me for everything. The manager was a complete D-Bag and thought he was better than everyone. It was a total boys club. The women were left out front to play receptionist and the boys were always rewarded for mediocrity. This guy is the reason I left the company. He never made any sense and was a bumbling idiot.

August of last year I had open heart surgery. When my wife called Chase to let them know I might not be able to make my payment this check they told her we should turn in my truck since you can't afford it and today they took my truck because I got 2 months behind. They are so heartless. Now they won't let me pay the 1500$ to get it back. They said I can't afford it now. They gave me the loan on the same money I'm making now, why I can't afford it now. Something needs to be done with their business practices. I read all the complaints against them. Something should be done with them. They are so rude and heartless.

I moved from Texas to NC on September 13th. I went into the bank on Hulen on September 12th, made an address change, as well as my legal name change on our account. As we are now married. I planned in keeping our accounts as, my husband had several more weddings till mid-November in Texas, and I like Chase. Though the closest was West Virginia. On Oct 10th, my father wrote me a check using my maiden name, and it bounced. He being 75 years old just made a simple miscalculation. Understandable.

I open a account with chase amazon credit card and I got approved and got card in 7 days and activated the card and used it for cash advance and was denied. I contacted rep and they had to do some maneuvering to get card to work. Well after getting it to work after 3 attempts, I went out of town same day, rented a car with same card and got a room with same card and chase called me early next morning after coming from wedding party night before. They called from fraud dept and was asking questions which I could barely hear from being in motel room and still hung over from party that night before and undoubtedly most of answer question wrong and was told not to use card anymore and they closed my damn card. Told me that I would have to take two forms of ID into a chase bank to verify myself.

Today my accounts were placed on restrictions, with no notice. I went into the bank and was told that accounts I opened 18 months ago should not have been opened. Why? I had become ill and almost died. While I was dying, there were unauthorized charges made through my debit card. As a result my account was overdrawn. When i recovered, contacted the bank, explained the situation, the bank made an exception and opened 2 new accounts for me. 18 months later, my accounts were closed because their exceptions violated their policy.

I was first struck by the recent hacking of Chase Bank... I had thieves wire money out of my accounts! First the bank manager told me that I was the only one with online access, then when all was said and done, they froze those accounts, and opened a new account for me. Well, when they figured it all out they sent me several letters that stated they would be mailing checks to reimburse me. I inquired several times at the bank, at which times the bankers would call to verify what was going on. Each time the dept said they were mailing checks, and to wait for said checks, then deposit into account that remained negative due to fraud.... Well 6 weeks later they emptied my new account! Said they had transferred the money into new account so it should have been put into other account!

I am a (former) customer and (former) shareholder. The business practices of chase's employees including their managers are mind blowing. Calls are never returned, problems are not resolved due to lack of knowledge and ethics. It is dangerous to have one and the same person as the ceo and chairman of the board. Looking at all these complaints that are of similar nature, I am glad I sold my stock.....

Over a month and a half ago, when JPMorgan Chase was hit by hackers or whatever it ended up being, I had several fraudulent charges on both my debit card and credit card that I have with Chase. I immediately filed claims with both, got my new credit card right away and about a week later got my new debit card. Over $3,000 was charged to my debit card in several separate transactions. I filed the claim, they were very helpful, said they needed to research it and would get back to me.

I just opened a checking account one week ago. My very first deposit, they put my account on restriction. I have bills that are due right now. They started asking all these questions. I don't feel like I should have to explain about a check that's self explanatory. I have three kids and am a single parent. My money is stuck and can't use it. I didn't get a notification or call saying why or that they placed it on there.

I closed my personal and business account. I tried to deposit $500.00 cash to help my brother, they refused. They said I cannot deposit cash for someone else!!! WHAT?! The manager claimed that they need to make sure it's clean money!! He suggested that I purchase a money order from them and then deposit it in his account!!! How will that make my $500 clean money?!! This bank has so many policies that's nonsense at all, plus all the fees and bad service... That's why they always offer $250.00 to open new account...

iTunes will not accept my Chase credit card information and Chase's call centers are all busy or fail to connect.

I tried to deposit cash into my college daughter's account for her rent, food & school supplies, and was told that they COULD NOT ACCEPT A CASH DEPOSIT, but they would accept a check! WHAT... REALLY? This is NONSENSE! I will start the process of finding a new bank for our mortgage, credit line, etc. - the absolute insanity of this scares me away from dealing with them.

1) Over the years, money stolen from business account; only discovered when I had to deal directly with them due to no staff after H. Katrina. Consequences: my money into Chase's hands.

After over 18 years of a business relationship with excellent credit and history - then comes the economic downturn. Business was slow for 1 year but still moving. I was told by Chase Bank directly (after they closed my accounts) that "We Don't Want Your Business!" "High Risk" business? Yes I own a Jewelry Repair Business and sell gemstones and diamonds... After doing some research online, I found some banks were cutting ties with "high risk" customers in order to reduce potential risks in lending. I'm still paying on those accounts - but wonder what the long term benefits of doing so might be...

My son is at WVU and his debit card was stolen on a Saturday. On Monday he called requested a new debit card to be sent and was told 5-7 days. After realizing that he could not wait that long, he called again on Tuesday and paid $5 for the card to be expedited. He should've received the card by Wednesday or Thursday at the latest. There are NO Chase branches in Morgantown, WV so he is at the mercy of your customer service line. Turns out when he tracked the package he learned UPS had an invalid address. He was told by UPS that only the sender CHASE could change the address destination. So... he called Chase again and explained what was going on. They told him he would now have to wait until Tuesday to receive his card.

I had almost 7000 dollars in Chase Bank. I got arrested and called the bank when I was finally able to have money put on a phone account and I was notified that my money was being used. I wrote letters to my bank to take action. I spent over 30 dollars on a jail phone calls trying to tell the bank that lots of money has been taken since I have been in jail. I spoke to several people and got the transfer runaround several times until my 15 minute call was up. This happened repeatedly! I had my brother go to the bank with a signed power of attorney and the bank would not let him do anything for me. I did everything I could to file a claim with my bank and now all the chase people I talk to say no claim was filed, and that it has been two years so they can't file a claim now. I did everything I could to make sure the right actions were taken. It's my money and I want it now!

I was so happy when I applied for the amazon credit reward card. Approved. I bought an item at the amazon store since it was already approved. I waited 2 weeks for the card, finally arrived, called 1-800-436-7905 to activate my card, and my surprise was... they closed the account. I had read so many reviews on my same situation. I am very disappointed!!!

I thought the Chase UCARD would operate as a regular debit card. At least that is what you guys states. So why the hell I had my UC benefit payment check released to me but Chase UCARD won’t let it be on my card till 2 business day. Today is Friday people. This is my first check in over 8 weeks. I technically have to wait 4 days. The ** piece of card does not operate like a regular debit card because when I had a regular debit card in the past money get sent - money get deposited instantly. No damn waiting 2 business day **. I am going to cut this damn card up and open a checking account. UCARD needs to catch up with technology. Chase UCARD needs to learn that some things needs more urgency. My kids needs diaper; it can’t wait two to 3 business day.

Bank cashes a stopped/stale check by mistake blames customer. Well, I am here to say that even those with a serious bank account are not treated with any value nor respect from this bank. I paid $30 to stop a check being cashed. It was a successful stop. But the fraud waited for a year to the day and went into a Chase branch and cashed the check. Although the bank reps agreed this was not right and should have been stopped as a stale check, the management of the bank refused to make good on their error. I am a customer that had $400K in their bank and their $948 error was too much to bear. This bank clearly cares nothing about their customers. The more money you hold in this bank the more you have at risk for being the victim of their error and their justifying they have no culpability in their mistakes. Put your money anywhere else but this bank.

2003 Oct closed. 2004 June, wife has breast cancer, certain tests are not covered by ins., must pay cash for tests. Call chase bank, said have a problem, need to skip one month payment for cancer tests. Proved to them this is real, chase reply "will work with you, give us some time to work this out with mortgage, get back to me a couple of weeks." 3 months go by I call chase, said still working on it. Next bill, get back billed late charges and I am lifetime disable, get inc.

I had written a check that I knew was still outstanding. When I got off of work at 6:00 pm CST, I checked my online banking and saw that the check had not came through yet so I went to an ATM to take money out to pay daycare knowing I had a direct deposit coming in at midnight. I woke up the next morning to see that I was hit with a $34 fee because the check posted at 11:00 pm and my direct deposit hit at 12:00 am. I got charged a $34 fee for one hour!!!! Not only that, but it never showed the check pending or that it was coming through that entire day. I checked my account at least 5 times that day, not once did it say the check was pending, then all of a sudden (an hour to be exact) before my direct deposit hits the account, they push the check through and charge me $34.

Chase places hold on available credit for 7 to 9 days after receiving payment. I have had this account for over 28 years. I pay my bill in full each month. I do at times make multiple payments prior to the due date, but it is paid in full. I have a FICO score of 700. I am considered a good credit. Not to Chase. According to them because I make multiple payments during the month that I am considered a high risk. How is this when I pay the account in full each month? I do not just pay the minimum. They tell me the only way to get the credit available is to do a three way call with them, Wells Fargo and me. How ridiculous. These payments are conducted online. They are electronic and the debit posts on my Wells Fargo Checking account at most 2 days after making the payment. Chase is using my money for 7 to 9 days. Think about it, how many other customers do they do this to. This is dirty business. Also how am I a risk when they and no other bank I deal with have lost a cent. I am not late with payments either.

Chase claims there are TOO many signatures on authorization card to determine who own the box. There were only two in family, then wife died 8 yrs ago. Surviving spouse remarried and add new wife, she received 1 key. Recently husband died. Stepdaughter TOOK father's key without stepmother permission. Widow asked Chase to check chronological order of dates and signatures. Chase refused. Chase suggested both stepdaughter and widow open the box together. Why? Safe deposit box belong to husband and wife jointly. Paperwork adding new wife was done by Jamie **. If there were an error at that time customer should have been called. This is NOT first time this Chase employee cause problem to new wife. I suspect Jamie ** harbor some against prejudice to me.

I am a little upset with Chase currently. Over this past year, I have slowly but gradually seen this company change. What was once a big bank who made you feel as if you were dealing with a small bank is no longer prevalent. I first came to Chase from Bank of America due to the extra fees they tend to place on one's accounts and the repetitive overdraft fees.

I opened a new checking account with my son four months ago. Alan **, apparently a new employee, set it up. It took over 90 minutes. He assured us there would be no service fees because the high school account was linked to my account. We purposefully went to the branch on a Saturday in person to set up the new account correctly. Yesterday my son showed me a statement that revealed a $6/month service charge on his account. Mistake #1, Chase.

Using their auto Bill Pay, I made what I thought was the final payment to an account on July 28th. They have a "Pending" activity screen that I regularly pull up to keep an eye on all my auto pay accounts. After my final payment there was NO indication of any future payments to this particular account, yet the next month on August 28th they processed another payment and now I have to wait up to 15 days for the payee to send me a refund check for the overpayment.

Yesterday I bought a computer at the mall. Today I went to download software for my computer and my card was declined. I called and found out that my account was put on hold because of the transaction I made when buying my computer. Then apparently buying software online afterwards was suspicious. Ok, I understand that companies do that. It was annoying but I went through the process and got the hold taken off. The site I was buying my software on told me to wait 30 min and try my purchase again now that the bank had lifted my hold.

I went to your branch in San Clemente, California to make a CASH deposit of $100 in my daughter's account. I was told that because I'm not a signer on her account that I could NOT deposit CASH. I was told I could only deposit a check. This is ABSOLUTELY RIDICULOUS!! What the hell is this country coming to that Mother can't put CASH in her kid's account so she can buy food while away at school??? Who was the brain that decided this was a good thing?? This is the USA! I am furious! We're talking a measly $100!!

Today I went into a Chase Bank to deposit $120.00 into my college student's checking account for him to buy groceries and cash, because we do not live in the same city and he needed the extra money. I got a huge surprise when the teller told me that I could not put CASH into my son's account because I was not on his account. I had to either take a cash advancement on my credit card/bank card, write a check, or get a money order! The reason she told me they do not accept cash deposits by someone who is not on the account is because of Money Laundering. Again, major corporations have taken away another customer service aspect of business. Why does it become the problem of the majority, when a few have caused problems? Why is the bank making it their customers' problem because they have had trouble with a limited few? I have posted this on Chase's website because really this is so wrong that you cannot do cash business at a bank! WTF! Yes I am outraged!

Chase closed me and my wife's checking/saving/Freedom CC accounts without giving any reasons. When we called Chase and ask why, they replied they can't disclose any reasons and they can do so without any explanation and prior notice. We have been always paying cc on time, earning 70k+/each of us, and both been with Chase for over 2 years.

I was living in Atlanta Georgia and working in New York, so I open what would a be a third account with Chase bank at their 39th street and Broadway branch. At this time I open a checking account and close my previous accounts. Everything was fine or so I thought, until I was told by one of the bank Representatives that my account will be close if I don't provide additional proof of my address, during this time I was staying at my mother's house. I explain to them that I had no bills in my name at this resident, and provided an notaries letter from my mother, by this time the bank had close my account and I was told that a check in the amount of what was in the account at the time of it's closing will be sent to me in seven business days. After several weeks had pass and I still did not receive anything from the bank, I went in to the bank and was told that a check was mailed out and to give it some more time.

I have been banking with Chase since 2011 and last year I started having problems with unauthorized payments being taken out of my account. Such as I was done with my sirius satellite radio in car and wanted to let the service run out and be done with it! I have made sure only my car ins can do any type of auto withdrawal! I have been very ill and was in the hospital having a double biopsy when I was alerted that my account was overdrawn by sirius satellite by an enormous amount 200 dollars! I was told by chase bank that it was my fault as any business that I had given my visa info to can just use it whenever they want to! Wow how secure right! I filed a claim for an unauthorized debit and was refunded and told that the claims dept would look into it.

Our company opened a new location in Campbell, CA. I was tasked with opening a new bank account, as president. I gave Chase a chance since their locations are everywhere. We bank with Navy Federal Credit union for years, no problems at all, but there are no branches in the Bay. Opened a Business Checking, the banker had all documents including our corporations DBAs. I deposited checks and cash into the account. One check was made to one of the company's DBA, the DBA is registered in Missouri, Texas, and California and the banker who opened the account verified everything.

About six weeks ago, I opened a business checking account with Chase, and made a medium-sized deposit. A few days later, I was summoned to the local branch for an "interview" conducted by a "relationship manager", as to the nature of my business. The interview was unpleasant, intrusive, and prying - especially since my business has been in operation since 1995 with never a complaint or problem from any quarter. It was explained to me that in the light of the Patriot Act, and subsequent problems with the laundering of illegal money, banks had to be extremely careful with companies (like mine) that derive a good part of their revenue from international business, hence, the interview.

Chase has made a decision to close accounts for my entire family and their credit cards, even though, they are all in great standing with excellent record. They refused to provide any reason or logic for their decisions. This is an abuse of consumer rights and I can only think of some bias or discrimination criteria they are applying. I previously banked with Washington Mutual, which was bought by Chase.

We have a business account with Chase and we are always off on our balance. I do all transactions through QuickBooks and keep all my statements. Even when I took the debit card and ensured that there was no transactions except three checks written for the month we were still off. Sometimes a few dollars and sometimes a few hundred dollars. It never shows any transactions through their end. I am tired of being robbed by Chase Bank. Our account has gone overdrawn because of these discrepancies.

I applied for one of their credit products, they reasons that they did not extend the product to me did not match my up with my personal credit profile. They gave me 4 reasons pertaining to current credit cards that I have with them... I do not have any current cards with them. After 3 separate visits to the branch with my letter, we finally got someone on the phone. They gave us the runaround for about a half hour, saying the same old thing...but not listening to us. We had to get someone else on the line and finally when the credit person realized that they did make a mistake...they made no apology, just tried to put the blame back on me. I gave up, emptied my account and went to a credit union where they bent over backwards for my business as it should be.

On the first of July, I received an email message from Chase online banking that a wire transfer was rejected and then almost immediately another notification that "Wire Template was Activated." What I later found out is that when I receive that message, it means funds have been wired out of my account. I went to the branch and was advised to do several things: Run a virus scan (completed), Give them a new email address (completed), close old accounts and open new ones (completed), change online user name and password (completed several times).

I am a loyal Chase customer over 35 years. We have personal and business accounts. The current management seems to have little regard for customers who have transactions to conduct with a teller. Last Friday 8/1/14 in the afternoon, the teller line was literally out the front door. They had ONE poor overworked Teller on duty. There was no teller to man the drive-through window. Their lame trick is to have a useless Banker go and take the deposit and then stand behind the teller, and wait for her to handle the transaction. They should know that on the first Friday of the month, in Sun City, AZ. they would be swamped.

I noticed a few weeks back that my checking account at random times would be a few dollars off/short then what I thought I had in there, I would quickly check my statements and since chase lists all your purchases I thought it was just me. WRONG, yesterday I had a certain amount of money in my account and this morning my account was missing money! It was not a lot, just a few dollars, but I had not bought or used my card at all since when I last checked it.

I too had a horrible experience with CHASE bank located at 1950 N Rose Ave. Oxnard, CA 93036. My youngest sister ran out of money and needed for me to help her out so she can put gas in her car. My youngest sister was out of state on a visit to check out her university and asked me to make cash deposit of $100.00 into her account. I was in line for almost 40 minutes, was told by a teller that she could not make a deposit because I was not a Chase customer and refused to take my cash deposit. She said in a very condescending way that if I wanted to make a deposit for my sister I needed to write her a check or she can run my debit card to take out the funds. I was livid to hear that they cannot take cash deposit because I was not in the account. I told the teller that it was ridiculous. I was not trying to get information from my sister's account. I was trying to give them funds not take them out.

My cousin, a disabled veteran and longstanding homeowner had a sub-prime equity mortgage loan with Washington Mutual Home Loan. On October 4, 2004 my cousin died, but was not in default at the time of his death. However, WAMU was fully aware sometime right after his death because the post office informed me that they were returning his mail back to them marked "DECEASED RETURN TO SENDER". After WAMU still transferred/sold his loan to Litton Loan Servicing, LP who initiated a wrongful Foreclosure action March 7, 2005 on a known decedent. Instead, a Petition for Juridical Probate should have been filed with the Orphans Court in lieu of filing a wrongful foreclosure on a decedent.

I stopped a payment on a lost check in May using a check number and it was understood it was a one-time deal. I was charged $25 by the bank. My payment went thru in June without a hitch. Then in July, they decided on their own to stop payment on my car payment electronic withdrawal. When I called, they treated me as if it were my fault and resolved nothing. Now my car payment refuses to take another transaction with this checking account number and I have to pay $7.95 to use my debit card. They only care about their "high dollar" customers. I'm getting a new bank.

I get an email from Chase to increase my credit by clicking a button. I tried it several times and bought something that I tried to pay for with this card (just so I can get more miles) but it was declined, even though I have more available credit on it. Anyway, put yourself in my shoes. Would you want to use a service that doesn't work, or one that does? The answer is simple to others.

Where do I even begin. Every couple of months, I get a call from Chase Fraud stating that my card is being used out of state. They always ask if I am on vacation. I say "no" and they follow up with have you visited this state in the past couple of days and I say "no". They then tell me there's been fraudulent activity on your account and they need to close the card down. Heck, can I run to the bank first and get some money before you totally shut me down for the weekend please???

I too had a terrible experience with Chase. Sent my daughter to make cash deposit of $300 into her 90 year old grandmother's account. Was told she could not make deposit because she was not a chase customer and could only deposit a check. She came home and I went to the bank. Bank floor manager was new and only explanation was "it's a new policy" and returned to texting on her cell phone.

Chase accepted a power of attorney from a person that didn't have permission from the account owner to do so and allowed that person to withdraw all funds, close out a money market fund and remove all those funds to. They said they are not responsible for the mishap and will not replace the funds or even acknowledge that they are responsible for the problem. This is an on going case that started in 2009. All they say is that the power of attorney was notarized so they are not responsible. They don't have to check to see if it a legal power of attorney or even monitor what is going on with the accounts. When they accepted the power of attorney the account owner was not hospitalized or incapacitated, was able to be there but they said he didn't have to be. They even let the person withdraw $800.00 dollars that same day without the account owner's signature on the new account cards that they made out for the person that brought in the power of attorney.

We unfortunately are Chase customers. Just tried to deposit cash in my son's Chase account. You not won't accept cash? You are such hypocrites. After what your bank and the other big banks have done to "we the people" now our money isn't good enough? Trying to prevent fraud I assume? Where were these tight security rules when you stole homes and money from us?????

I am the trustee of my deceased mother. I was told by Chase Branch Officer to open an account in my name as Executor and transfer funds from mother to my Executor Account as needed, then to close mother's account. After three weeks, Chase sent me a letter that stated there was Chase Bank suspected fraud related to my Executor Acct. I assumed that there was problem with the new debit cards issued, because I had not received them by US Mail. Local Chase Branch officer told me that he would check on the status and call me. He never called. I went on family emergency for three weeks.

First of all, I loved my Chase Freedom card for the first 6 months or so... There was then an altercation on the phone because I made a payment on their automated payment that they encourage everyone to use as much as possible. And when I did that, it said it would be credited the next day... So I made a rather large payment, then went to use my card the next day and it declined (I had to use a credit card for this and it completely ruined my vacation because of this incident)... So I called and they say there is nothing they can do because when it says the next day, it meant 11:59 PM of the next day, which is technically the day after the next day. I believe they falsified their message on their automated service saying that it would be available the next day because it wasn't. Then I wanted to go ahead and pay everything on my account off and close the account, but I couldn't because you can only make one payment every 3 days. I have had numerous US Bank credit cards, among other credit cards, and Chase is absolutely the worst. Oh and I also had a very large amount in points on my card and they took my points and told me I couldn't apply them to my account because I was closing it.

I am so sick and tired of Chase still manipulating the transactions that go through on the same day so that they can charge the most insufficient funds that they possibly can. They have already gotten in trouble for this once and it seems that they should have learned their lesson but I guess when it comes to money, they don't care that they are doing wrong. I wrote two checks on the same day and when the checks went through the bank, they sent the largest one through first so that the smaller check and a transaction at Target would then bounce and they could charge me for two insufficient funds fees. If the other two transactions would have been put through first I would have only been charged once instead of twice. I am definitely going to be looking into another bank.

Received a check as a graduation gift and tried to deposit it on June 1st. I was told that it would be a week until my funds were ready. Waited two weeks and saw none of my money so I visited the branch. Apparently they were unable to contact the maker of the check because they had been trying the wrong phone number and when given the correct one, they still continued trying the wrong one. I asked the maker of the check to visit the branch to verify his identity, but it was confidential. He left a copy of his ID and his *CORRECT* phone number. Still, no one called him. Savings account was closed, card was cancelled, and I had no access to *ANY* of my money. Not only the check that I had tried to deposit, but also my previous funds, so I had no way of eating until given an ATM card days later.

I'm 72. My daughters deposit sometime some cash in my account. Chase has a new rule. They're having to be on my acct or deposit check or cc card payment only. What happen to the greenback? What is a legal tender from the USA treasury? I think it should be totally illegal to refuse cash payment, USA currency, by any bank to any of their account. I'm asking anybody doing business with Chase to move their accounts to any other bank who accepts the legal tender of the USA with no restriction.

I have had my account for over 5 years now, 8 years including my account with Washington Mutual. In the last 6-12 months my account has been overdrawn more times than I can count!! I never had this happen before now. I've called and called regarding this and they always have some excuse. Today I called as I made a deposit on July 1st and had paid my bills. I also used my card numerous times. These transactions show up on my online account as soon as I do them. I check my account numerous times a day also just to keep track of it. I had quite a few pending transactions due to the holiday weekend and every time I checked my account, it was the same pending transactions.

Chase bank has charged me $64.00 in check fees. I deposited a check by phone on Sunday because I have no access to a bank or ATM here on the east coast, I have to do it this way. Well because of insufficient funds along the way, also stemming from the fact that I can't deposit money in a hurry into my main account which I pay all my bills from. Chase has locked me out of it for 12 months because of this very problem so every time I get any money or a check, it takes two days for it to clear? and if a bill comes through I have to transfer from the other account so that I can pay the bills. I think it is ridiculous to lock me out of this account for a mobile deposit?? I mean what is the deal, yes I've had insufficient funds from this account but only because they won't let me use it. So because of this lack of having a bank near where I live or an ATM, I have to wait the two days and then make a timely transfer. I call and ask for a waiver but I've asked too many times they say.

Several months now, Chase is the U.S. Bank I use in the U.S. while living overseas. Chase bank has been dictating what I can buy and what I can't buy while online for online purchases and I am getting tired to sending them an e-mail to stop it. Now who gave them that power to act like ** to their customers?

I made an attempt to deposit cash in the Smith Street Branch today. It's sweltering outside and I use a support cane. The reason for my complaint is I tried to deposit money into my brother's checking account close to 1000.00 dollars, in cash. The bank teller told me that I had to have my brother's bank card and not too long ago I was able to deposit cash into my daughter's account, which she closed two weeks ago. She was charged $35.00 for a $3.00 overdraft. I have never opened an account at Chase. The tellers are smug and rude. I live one block away in public housing from the Smith Street bank. Maybe the moron thought I was depositing drug money. Idiots!! I work for a living. I notified my brother about the incident and he is going to close his account next week thank God!!!

On June 30th, I get a letter from the Loss Prevention Dept. of Chase Bank. It informs me that the bank can close my checking account for any reason, or no reason, and elects to close it effective July 24, 2014. The bank has suffered no loss at my hands, and is not under any threat of loss. I talk to 3 different people, going "up" the chain of management, and it's the same zombie routine: "Chase can close your account at will. We do not have to give a reason". The first person I talked to admitted that a computer algorithm was in play. In other words, I don't bounce enough checks or do enough other stuff which is profit-making for the bank for them to bother with me.

First of all, I went on my website and checked how much I have in my account and all the transaction at 8:00 pm. I have -$130.00 in my account, so I went to the bank to deposit $150.00 to cover the -$130.00. So now I have positive $8.00. So here I am thinking that I am not going to get charge for the $34.00, but the next morning I checked my account and I have -$84.00!!! They have added a check that I wrote the other day that night after depositing the $150.00, which I did not even see a post for that check in my account that time when I checked my account at 8 pm. I am REALLY, REALLY pissed off at this bank and I will be changing back to Bank of America. This bank don't even care about families that are suffering financially. I HATE THIS BANK!!!!

I try to survive on SSI, we all know that's not easy in Ca! I had an unexpected financial problem, my dog got sick. I tried to notify the bank I was having problems, their automated reply said they would respond in 3 working days. It's been over that, and I still have no response from them! Ok, I get it I screwed up, so I'm being charged $34 fee. But now, they’re charging me another $15 fee because I didn't put $ in my acct soon enough for them! I wrote and told them my SSI doesn't come in until the first of every month! They know that! I'm so over being ripped off by rich jerks like this, like everybody can just go out and get $ from anywhere! If I had $ to put in my acct, there would be $ in my acct! It's like being punished for something you can't always control!

First off, I have been a loyal customer for over a year. I am disgusted with how I have been treated over the last few days. I updated my account on Friday, June 20th stating that I was married and all of a sudden the following morning I check my account and all my money is gone. It took several attempts but I finally got through to someone who stated that my account was closed but they gave no reason and stated that they did not have to give me any information. They sent me to the fraud department and I still did not get an answer. They kept stating my direct deposit was placed, then rejected and sent back and then put back in again. I had almost a grand in checking and about 800 in savings.

I overdrawn my check account on the 19 this month at 12 pm for 20 dollars and I deposited at 10 pm the same day. On the next day I had an overdrawn fee. I look at my Chase App and they put the overdrawn on the 19 and the deposit on the 20. Then I call customer service and they say that I was late because they look at EAST TIME and 10 pm in California is already 1 am in EAST TIME. I'm poor, I make 11 dollars an hour and they have millions thanks to all customers money using it for the money lone and they still take poor people money. My kid's food.

I have in collections and negative Credit Report history.

I am currently on a vacation in Thailand that I have planned for 8 months. It's been kind of a cluster and I ended up spraining my ankle on the way to Bangkok. Had to go to the hospital, and was therefore stressed and distracted. The ATM I went to ate my card and I didn't realize it until later on. I was hoping to email to cancel the card and begin communication, but all I got was a form email to call. Had to find an international phone center. The first woman I spoke to knew I was in Thailand and said they could ship me a new card in either 2 or 10 days. But she was asking me all these questions no human would know the answer to off the top of their head.

I have been with Chase over 15 years, first when it was WaMu and then Chase. They have threatened to close my debit card because I have more than one. They had sent me the extra card when I told them I had a kid who had my permission to use my debit card for gas. As one other posted commented this is convenient for my kid having it to buy gas. My kid has never abused it. Even if Chase wanted to only let me have one debit card linked to my account their letter was very nasty and threatening.

I have been with Chase banking for 15 years. I have always given them the benefit of the doubt regarding issues (at times even defended them) and figured every bank has its problems. The last few times Chase has done system maintenance my cards could not be processed. The attempted transaction does not even go through to the bank's systems from the vendor. They are unable to see the attempted transaction and they blame the vendor so I tried multiple vendors with my cards and they were all declined due to a bank error. The bank still tried to tell me it was the vendor.

I have been a Chase client for almost 10 years and it is insane what they are doing to people. I check that I had wrote quick in on Friday a midnight. When I check my account on Friday it was positive even worse not pending transaction. I make a deposit on Monday and they pushed my transaction (for $25) and charge another 2 overdraft fees. On Thursday it's an " extended fee" although I had made a deposit on the same Thursday. By law if you make a deposit they are not allow to charge you an extended fee. This bank is horrible. They do not care about their client and are always playing with your transaction to charge you extra fees. I wish there was more enforcement with the bank laws.

I called Chase from work because I heard rates were low. I did not have my account number, my Chase Home Finance number which I've had an account with for 15 years. They asked me for my last address which I did not have in full just partial. They refused to help and let me go! ** up.

I have been a Chase customer for over 20 years. I started when it was Washington Mutual and I have seen it change names several times. If someone knows about this bank is me. Since Chase took it over, it has been painful and stressful. Dealing with their customer service department is pathetic..... They have no customer service. It is very sad that their marketing department tries so hard to bring in more customers by offering incentives/bonuses of $100-$150 to open accounts and customer service messes everything up.

I went to closing to refinance my old mortgage serviced by Chase on May 10th, 2014, the new mortgage company is a different bank. Chase was to send back my escrow account for approx. $6200.00 to me after closing, but instead sent $5,323.10 of the refund to the town for taxes, even though at closing I was told we were all on the same page, that the taxes were already collected and being paid by the new mortgage company. Chase sent $5,323.10 after the mortgage was completely settled, resulting in the town receiving a duplicate payment on the 22nd of May, which they promptly returned the same day (according to the town and their Tax Record Department). Although I inquired on May 27th where was my refund when I received just under $900. from Chase for "Settlement in Full".

I was over drafted and charged $34 because I went over $7.00, but that's not the main issue. I have ALWAYS got an alert either thru email or text to notify me that my account is overdrawn and this time I didn't. So I went online and checked on my contact info and everything was correct and also that it was set up to send me alerts. I called Chase and the representative told me that it wasn't set up to receive overdraft notifications and I let her know that I have ALWAYS received alerts before, but it's my word against theirs. I am very suspicious about how this could've happened and I am wondering if anybody went through this same problem.

Warning - Do not use Chase Bank for any of your credit needs. They are the worst bank I have ever applied for credit card increase and also a line of credit and I have excellent credit with all three credit companies. 799 is my lowest score. They will waste your time and put unwanted inquiries on your credit report. They put three on my report in 30 days and denied me of a increase to my Chase Amazon card. It has a $4000 limit which is the lowest among my 28 credit card accounts. I do not hold balances on these accounts of which most of my cards are $10000 or more,100% payment history and all of my Credit Card companies and all of them increased my credit $4000 or more in the last 3 months.

My personal checking account was frozen by Chase with no advance warning to me due to a fraudulent check (unknown to me at the time) that I had deposited. As a result of that freeze, I had 7 checks that were returned as NSF even though there were sufficient funds to cover the checks. In addition to the NSF checks, my direct deposit payroll checks were put on hold. Chase literally put my financial world into a tail spin. I had to "strongly argue" with them to unfreeze my account. It still took them two additional days to do so. The nearly one week without funds was horrible.

I received a QuickPay of 265 and it cleared through. So I went to the bank to deposit the money. I took out 200 and still had the 65 left. After about 30 mins, I receive an email saying my acct was overdrawn 200, and that the QuickPay didn't go through (after I received confirmation it had posted). Within 5 minutes of receiving notification that it was overdrawn, I attempted to log in online, but was greeted with a notice stating that my account was suspended. Mind you it was the first time I had ever used my acct. When I called Chase, the representative I spoke with said that Chase reviewed my acct and due to the recent activity, needed to be closed as soon as possible. I didn't even have a choice or a say. So just like that, boom no more acct.

This is outrageous! It's incredible that a banking institution like Chase engages in this kind of desperate actions. First tellers telling lies because they mention that they are required to ask for ID according to new federal regulations. This so-called "federal regulations" are nonexistent. Then executives at Chase explaining to the media that they resorted to require ID after the Bernard Madoff scandal. That's when they really failed and now all of us small depositors have to pay for Chase's executives mishandling of the biggest Ponzi scheme in history! And also this ID requirement serves Chase to collect more fees because some depositors who did not want to provide ID were required to buy money orders at $6 a pop.

I accessed my Chase credit card account online to change my banking information for my auto payment plan. Specifically, I updated only my bank account information. I made sure to keep everything else the same (payment date, pay balance in full, etc.). I subsequently found out Chase defaulted my payment amount to "minimum amount due" without my permission. I incurred interest charges. I attempted to get the charges reversed without success. Chase said there's no proof it was their fault so they would not make an adjustment.

I received a letter from Chase advising me that they were closing one of my debit cards, as I was no longer allowed to have more than one per the new bank policy. When inquiring if there was any possibility of an exception to that policy... the resounding NO followed for all three individuals I spoke with. I need to find another bank that cares what their customers want as CHASE clearly does not. One of the conditions of me moving my money to Chase was because they would allow me to have an extra debit card for my account. This "policy change" adversely impacts everything I do, from how I pay my bills to how my kids pay for the gas in their cars. Seriously, could we make banking with Chase any more inconvenient and still keep customers? Why are banks allowed to change the conditions of the use of existing accounts? Shouldn't customers have the right to continue to have the same privileges they signed up for when they opened their accounts?

My mother has an account with Chase and was recently involved in a horrific car accident leaving her unable to walk. I am her daughter and her full time caregiver. I am totally disgusted with Chase for several reasons, one being that my Mom's situation causes me to have to deal with Chase to withdraw and deposit money for her. The problem is I'm not on her account and she can't get to the bank to put me on her account. So it's a catch 22. I have had to have my Mom write me a check and then go to the bank to cash it, and they need an ID, your debit card, a manager override, and all the while you sit and wait a good 20 minutes at the drive up. Then depending on how they feel that day, they may or may not charge a $6 fee. That's nothing.

Chase bank send me a letter to notify their final decision to close my saving and checking accounts. I called them. They just keep telling me that they have the right to do so, but not giving me any reason why they make the decision. They can't give me any reason because I know they just don't have. The only thing I did to the account is to save money to the account, in order to buy a house. I have already signed a contract and paid the 10% down payment for my house. If I can't get approval for the loan, I will lose my down payment. I only have less than one month to get the loan, while they tell me they will close my accounts in a half month. I begged them for delaying the cancellation, but they keep telling me they have the right to do whatever they want to my account.

I booked online on January 25, 2013 for (3) round trip tickets with Philippine Airlines for trip from San Francisco, CA to Manila for my family for $4,664.70. I called PAL and cancelled the tickets. PAL refunded me but Chase reversed refund without my approval and by mistake.

This is my situation and complaint with Chase Bank, how they lie and contradict themselves with what they say to customers - not only the representative but also the executive department even after they contact me personally to tell me what was going to be done with my account. Everything happen on the 27th of March 2014 when my stepdad refund money was deposited by the IRS to my account, a Chase checking account. The bank authorized the direct deposit even though the name on the account did not match the direct deposit instead of denying the deposit and the refund going back to sender. Well two days later I see online account and there was an available balance of $3,780.00.

Today a friend was going to town and offered to stop by my bank and deposit ten dollars cash and a check. The bank teller informed him the bank would not accept the cash without him being on my account due to money laundering fraud.

Never heard of cannot deposit cash. Cash! Small amount of cash into my son's check account. Lives out of town. New rule Chase Bank tells me. We opened the account with approval several years ago with the exact transaction I was just denied. They just made a customer an ex-customer. How can this be an example of good judgement on the management. Other banks out there.

I am a 25 year old male that bank with chase for over two years. I use my account to pay 3 car notes and 3 insurance along with other bills and about 3 quick pay for rent and two bills at home each month. My uncle was recently arrested and he needed $8,000 for bail. All the family members helped out by making cash deposits in my account to make bail. Chase decided to call me and ask me where was I getting money from to put in my account. I told them none of their business.

I have been banking with Chase for the last 6 years. My wife went to put some money in my account and was told that Chase now requires you to submit cash deposits by money order, through the ATM and quick transfer. Way to go help out Western Union, someone should look into this...Chase is helping western Union get more money by requiring all cash deposits in the form of a money order. Lawyer anyone?

I went to deposit a Cash amount of $80.00 in my daughter's account who is away in college. I had the account number and ID. She attends college in another city, and of course needed the quick finances immediately. I was told that I can NOT put a cash deposit into her account. (I am not on the account.) They suggested I go get a money order or a personal check and then make the deposit. Or better yet open an account with Chase and move money from the new account to put into her account. Oh my God. When did Cash become such a problem?

On Friday March 21st Chase informed me they were choosing to close my business account with no explanation. They said they had the right to discontinue the relationship without providing the customer the convenience of settling affairs. The same day March 21st I received a wire that was rejected. I also have other wires and my tax refund scheduled to be wired in which they are claiming will also be rejected. As of today they have provided me no way of accessing money that is in the account or allowing wires due to come in to settle before my account is closed. If they wish to close my account with no explanation that is fine. But to reject incoming commies that I scheduled before they made this decision is causing me great expense and damage.

After dealing with this issue for months we were finally able to resolve by going to a local branch and the manager of the branch did not stop until he got all of this taken care of.

I have a business in which I had to deposit a large amount of money into the business account, I walked to the Diversey and Cicero branch since my car was in the shop and I'm carrying this large amount of money, praying to GOD that I wouldn't be mugged or jumped on. The Chase branch which is two blocks from house, went inside to make the deposit. When I went to the window the teller is asking me for an ID. I was like WHAT, yes they needed a ID to deposit money. I was furious. Never heard of showing an ID to deposit money. I could understand if you are withdrawing money or cashing checks but to deposit money this is really stupid. I even spoke with a manager and they wouldn't even budge. So, I had to walk back home, get my ID and walk back with this large amount of money in my pocket fearing for my life.

I opened an account with a large initial deposit but because of the unfair and discriminatory practices I was told that I cannot have an account at Chase (I have a Chase credit card that I am planning on closing as a result of my 2-hour laborious visit to my local Office is San Jacinto, California). Now they are making it hard to get my money back. Chase Victimizes people, and because they are Big and Powerful they get away with it. Avoid this Bank.

On Saturday, March 1 of 2014, I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with Luigi **, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did, he was told that it needed further review and it will be done within 24 to 48 hours. On Tuesday, March 11, I went back to the bank to find out if it was reviewed. When Luigi called the legal department he was informed that it wasn't done yet.

Went into my safe deposit box and money was gone. This happened in 2012. I made a police report, called executive office and got no resolution. An investigation was so called administered and nothing came of it. I didn't even get a letter or callback stating the findings of the investigation. All attempts to resolve this issue was initiated by self. I did get feedback in late 2013 from Chase. Everything was repetitive. I don't know what took so long to respond to the BBB complaint since it originated in 2012 but I'm very dissatisfied with the outcome. Chase now tells the BBB that they sent me several letter which is untrue. The first correspondence that I had from them was in the latter of December 2013. This correspondence I had to ask for once again.

On Jan. 15, 2014 I opened two accounts online with JP Morgan Chase Bank. I made two direct deposits from my current bank of $1500 to each account. They closed both accounts the next day for "security reasons." They accepted my money into the accounts but told me that they would hold it until they were sure that no withdrawals were pending. I have been calling once a week to find out when I would get my money. Finally I was informed that they had been closed Feb. 10 and it would be receiving my money in a week. It is Feb. 27 and they are still holding my money. A word to the wise. Do not open a account online or deal with Chase Bank.