Chase Bank Reviews

Chase quick pay sucks, it takes them a week to transfer money from one account to another. When I call customer service about it they transfer to do three different agents and each one replies a different answer!! I used to like chase because of the quick transfer between accounts, but not any more, leaving them!

I'm disgusted and don't recommend Chase anymore to people! Someone hacked in my online account and was making monthly payments to Capital One for six months. I caught it in July because I saw and double-checked my CO and the charges didn't add up so I called and Chase and they told me this person has been since January and then I'm like WTF!! So then they tell me I can only get 3 months credited back, I'm like the hell I am! I'm getting all of it back somehow. So it's been a month and still fighting to get the other half back!

For over 7 years I have been giving another member of my household my bill, my credit card, payment coupon and the cash to pay my bill monthly since their job is located next to Chase Bank and mine is 1 hour 45 minutes away. I am aware I can make the payment other ways but this is my preferred method. As of March 2016, even though the individual has my payment coupon, the payment and my credit card with a note stating I have given them permission to "pay my bill" (as if there's anyone out there who would make my payment for me), Chase refuses to accept my payment in this manner. Once I pay off my two Chase accounts, I will go with a credit card whose bank allows me to do this, which is many. This is my preferred way and if Chase refuses to accept payment my preferred way, I will switch to another bank.

On 8-9-16, I made a purchase at Dunkin Doughnuts. That evening, the $ was deducted from my account. I checked my account this morning, and they hit me with a $34.00 fee! When they deducted the money, my account was on the positive. They held the transaction until Wednesday, then rededucted it, thus putting me in the negative and causing an od fee. They shuffle paperwork to generate fees.

Ok, this is my first review in here, but its my opinion of the Chase customer service experience. Every time you explain your issue through secured messages for one representative, you get about 2 representatives writing you back. When you explain further your situation, a different representative will write you back, but you have to explain to them the whole situation because the new representative don't know whats going on.

The new Chase Online is (very bad)!!! The new online is hard to read and navigate! I like the old Chase Online. The old Chase Online is much clearer to read! The old Chase Online font were clearer to read! Message to Chase Online. Please give the customers the OPTION to either use the NEW or (OLD) Chase Online.

We were Chase Bank customers for 2 years and they closed our accounts without notice and froze all transactions. My husband called and they informed him that the funds will be mailed after 15 days for over $4000 and in the meantime our bills and mortgage were due. They would not tell us why we were closed and we are suspecting that due to several cash deposits from garage sales were the culprit. We had never overdrawn and had to pay any fees to them and had opened the account as seniors and veterans. We had also paid off an auto loan with them with no problems.

When WaMu was taken over by this filthy bank I overpaid by hundreds of dollars on my properties while in the bank and the funds never showed the overages on those accounts. I called the bank and asked where the extra money went and they told me they went to "fees". My mortgages were not late and I had 5 of them at the time that had been WaMu, I had paid $200 to $300 over on each of my mortgages!! Then my credit card that was fixed for life at 2% when it went to Chase they sent me a statement at 18% I called them and they told me I had been sent a letter offering me to "opt out" of the increase but I never responded so I was stuck with the higher rate. I got furious at them and told them they could not do that so they put me on a recording telling me that they are nice to me but I am not nice to them so I am never allowed to ever call them again.

Let me make this short. Couple weeks ago, a company tried to charge my card and Chase declined and notified me. It was fraud and was issued a new card. Now after receipt of this new card, three sites declined my card. I called Chase and no hold was on my card. From time to time, I make transfers with PayPal to and from my Chase account and was not able to. A casino site declined me as well.

I went to Chase Bank to make a $300 cash deposit into my father's account and was told I couldn't do that. I was told that only the bank account holder can deposit cash (teller and manager said the same thing). I explained to them that my father was disabled and had dementia and could not perform that task. I was told to go to the post office and get a money order for $1. ARE YOU KIDDING ME??!! What kind of bank doesn't take cash deposits? Needless to say I'm very glad my husband and I transferred our accounts elsewhere. I wish I could do the same for my father.

Abysmal. We had money being taken from our account which was not authorized. We asked Chase what to do and we did what they asked and we have documentation to prove it. However, several days later, more money was withdrawn. Since we had done what was asked of us, Chase should have made good on that. We are out $50 and despite proving they were wrong, they got pigheaded and refused to do anything. We had an issue with our Bank of America account with about the same amount of money. I went to the local branch and left 20 minutes later with the money back in our account. Why can't Chase demonstrate a similar level of service? We have accounts with both Chase and BoA and have decided we don't need both. Guess which one is about to lose a customer?

It seems like Chase is in business of cheating small business owners out of money. Their balance consolidation system is rigged to hit accounts with excessive and unfair overdraft fees, and it seems like as many as possible, and even the ones that were previously already debit card authorized. Lousy practices, where they back date debits but post date credits. And when you call them they are the most incompetent phone reps. I don't know why paid them business account fees just to get poor service and let them basically steal from you. Take my advice, don't use those cheaters for your business banking.

I have been with this bank for 30 years, have four accounts and they still don't know me. I am at the bank at least once a day. Think it's time for a more personal experience. I would think by now the experience would be different.

If Chase close your account why does it take two weeks to gave you the remained of your money? Chase don't know anything when you call them. Bull...

I have a nonprofit charity account with Chase. I had had it for about two years when I received a letter stating they were closing the account but with no explanation. I called but was given no reason for their decision. I asked to speak to the person who had signed the letter but of course I was told she was unable to speak to me. I asked to speak to the supervisor who said it was in the contract and that they could close the account without explanation. The account had $6,000+ in it and has never been in the red.

I can't believe all of the similar stories I'm reading here from people who had the same exact thing happen to them. All with Chase. Chase closed their accounts out of the clear blue sky, with no explanation, and they are having problems receiving their funds back from the bank now. This happened to me a few weeks ago, and I'm still just heated about it.

At first my wife had a account where we paid all of our bills out of at Chase actually Washington Mutual at the time and even when they change names I had no problem depositing cash into the account to pay our bills. Then they required an ID to deposit cash into her account. Then they forbid you to make any cash deposit into the account if it is not yours. Then they require you to have identification to deposit money into your own account. Now they are closing all the drive-thrus to make it more inconvenient for the working-class people like myself that is very Busy and don't have time to go inside and wait in line like a lemming. I am tired of this bank and I will be closing all of my accounts with them. Customer service my **. Chase bank has become a horrible bank. They bought out Washington Mutual and turned it into crap. Hello Chase Bank. Make it more convenient for people not inconvenient for people to bank with you. Wake up!!!

I've been trying to create a username and a password to log in to my Chase account. It was impossible. I gave up. I have to hear from a machine way before I get an agent at Customer Service. I have to give my account # and my security code 4 or 5 times just to get my balance. I miss the days when it was easy banking with Chase.

I had two deposit accounts with JP Morgan Chase. A checking and savings. Upon calling to check my account balance on June 22, 2016 I was informed by the telephone representative that after investigation Chase has decided to terminate our banking relationship and has closed all my accounts. When asked why, they explained that they don't have to disclose any additional information in regards to the matter. I explained to them that my direct deposits from my employer were scheduled to hit the account the next day. She advised me that all of my cards have been deactivated and that I would have no access to any of my funds.

I just opened my account with Chase this year. Everything was going fine until about a month ago. I lost my job and I overdrafts on three charges and all three were under 6 dollars on the same day. I ended up paying 120 dollars on 17 dollars worth of charges. I paid them off within a week and brought my account current. On Tuesday they charged off my account for no reason. I called and of course customer service and the recovery department didn't have any answers. They just told me to go inside the bank and open a new checking account. I received my direct deposit on Wednesday and they said it was the only way to receive my money quickly. Then they opened up my charged off account again because it was a mistake.

Chase's online banking allowed to pull funds out of my account from and into another Chase account without my authorization! The first time I called in I was told that they would set up a claim and that I would receive an email regarding the claim. Well I never received the email and the transfer was not stopped. To top that off when I called it in the second time they WOULDN'T reverse the transaction over the phone which not only overdrew my account, but will ultimately lead to me acquiring an overdraft fee. This is the worse and most insecure system from any bank I have ever heard of! DO NOT BANK WITH CHASE!

Me and my significant other opened an account with Chase bank. We thought Chase would be a great bank for us because of convenience. We became victims of someone else sending us a check because we had items for sale. As soon as we deposited the check the gentleman had cancelled the check causing Chase to cancel our bank account. My significant other is on disability and receives SSD and thanks to Chase bank he could not get his disability check to pay our mortgage with another company and ended up with disconnected utilities.

After banking and doing business with Chase for years, I just received a call from a brute named Bridgette who treated me like some welfare case. I was stunned by the cold impersonal tone in which she spoke to me about a couple of late payments. I forgave the long lines and lack of staff in the branches but Chase decided a late payment or 2 was unforgivable. TAKING MY BUSINESS ELSEWHERE!!!

Chase Bank closed my account after a few months of delinquent payments. While I understand that, when I tried to explain the reason for the missed payments was that I had developed a brain tumor and fell behind on several bills before having surgery to remove it. I was with Chase Bank for years until then and had excellent credit. They also didn't care that my credit was ruined by their negative reports and just said there was nothing they could do. They wouldn't reopen my account. Humanity obviously isn't something this bank understands or cares about. I will never do business with Chase again.

I opened an account with Chase last year. Loved all the features, used my account accordingly, minimal times I over spent or charged an NSF. My boyfriend and I deposit US POSTAL MONEY ORDERS on a regular basis. They are donations for our fund, etc. On Friday, June 10th, I deposited 3,265 dollars of Money orders into my account. Majority from 2015-2016, few from 2012-2013. My debit card declined the whole weekend following, I chalked it up to travel. I have to call THEM on Monday only to hear my account is closed and my deposits are being "reviewed".

I had a bank account with Chase for about 3 years. I have been traveling for the last month and having one of my employees deposit petty cash into my personal bank account. She was doing this via the night drop box. Then last week while I was in another country, I found out that Chase closed my account without letting me know. When I called them, I was told that this was because I was receiving money in the night deposit and this was not authorized for my account, and that they had sent me a letter to this effect. When I tried to get this handled, I only got back from them that it was against their policy and that the closing of the account was irreversible, and that if I wanted, I could go back to another Chase Bank and reapply for another account.

At my most recent visit to Chase, I was standing in line and there was one person at the teller counter. There was one teller and I had notice a banker looking at me and trying ignore that fact that I had been there for more than 5 minutes and she did nothing to assist me. I caught her attention, by waving at her, but she would just turn her head and look away every time. I thought that was very rude. Was she just going to pretend that I wasn't there??? Then another person came in with his children and this banker got right up after 15 seconds and came over. Greeted them and ask them if she could help them and offer to assist them personally in her office. She was a few feet from me and did not even acknowledge my existence. I thought myself, "WOW! Did that just happen?"

First issue is with a mortgage, second issue is with a credit card. First issue: My father has a mortgage with Chase and he had two late payments for 2 months. He even tried calling them and asking them if they would refinance or take a smaller payment temporarily, they said no and immediately tried foreclosing on him. He paid the two payments off and they stopped the foreclosure, but then they said he owed $5,000 in attorney fees and to be paid immediately and wouldn't take payments.

I tried to cash a Chase check today that is written on a local branch and made out to me. It's from a closing fee overpayment from a mortgage closing on my condo last week. It's for $130, and even though it was written from a local Chase branch, I was told I needed to pay $8 to cash it if I didn't have a Chase account. That is probably the most immoral, unethical scam to make a few bucks that I've ever seen! Not only will I never open a Chase account, no one I know will either, if I can help it.

Do not use Chase Bank. They do not care about their customers at all. All they care about is making money. If you do not use their credit card for 6 months they will close out your account. They will send you fliers all of the time to fill out applications for their other cards. But, if you use their card, and then pay it off, and then not use it for whatever reason. They close out your account. They do not care if you are a good customer or not. They do not care about you at all. They are rude, and have no respect for you as a person at all. If you do not plan on maxing your card out, and using it every month, then do NOT use them.

We have been with Chase since 2007. We paid off all of our debt and have not used credit cards in a while. We received a notice in the mail stating that they were going to cancel our credit card due to inactivity. The only reason we switched to them in the first place was because they offered us a lower rate. When we called they stated that they could not keep it open, but we could re-apply. I would not ask them for credit if my life depended on it. They are **. DO NOT GET CREDIT WITH THIS COMPANY. THEY ARE HORRIBLE AND RUDE!!! I WOULD GIVE THEM A ZERO BUT THAT IS NOT POSSIBLE.

I would of never thought that a multi billionaire company would condone their own managers to cover up for unlawful activities within the bank, and crucify an innocent bystander. Because of wrong doings that had nothing to do with me my career and bank account are at jeopardy. I was a former employee and customer of Chase bank and I have been accused of false accusations. My account has been restricted and now I can't access my funds. How is it that they have the right to close out my account and not disclose the reasons behind it? When my account has never been over drawn and has always been in good standing. The bank has all these rights to do whatever they please with MY own money, but how is it that as a customer I don't have any? People need to be aware of the illegal activity that is going on around Chase.

I have been banking with Chase for several years. I have recently closed my checking account because the overdraft fees are ridiculous. I have the text alerts that are supposed to tell me when I overdraft, and within the last year I notice if I overdraft for something I won't get an alert until after 11 pm (the cutoff to add money before they overdraft your account) or the next day. So it seems more and more like they are purposely waiting to notify me. I called about this, and I get an answer saying that on "ACH" transactions they cannot notify me until the end of the day. I don't know why that is. I just had to pay $64 in overdraft fees for things that happened overnight. Doesn't make sense. I notice they are also getting rid of bank tellers and the drive up tellers and replacing them with kiosks. I have opened an acct. with Capital One where they have no overdraft fees.

Chase accepted and deposited checks made out to our small business into someone's personal account. There were 11 checks at 11 different times. Chase did not catch any of them during a night audit or any audit which leads me to believe that Chase does not audit entries. When this was brought to their attention, they refused to return the money. The total Chase has allowed their bank/banker to embezzle from us is $47,000+. As mentioned earlier, we are a small business and cannot afford to do business with a bank that does not audit their daily transactions nor desires to take the fiduciary responsibility of correcting their errors. Beware small businesses.

I sent in all proper info to change my bank for auto deposit and it is June 13, 2016. I still have not gotten my checks from Chase. This is the second month they supposedly reissued a check and now it is a supposed double check for two month sent on May 27th, still I have nothing. I am 78 and have 500.00 left to my name!!! Not one dime anywhere else! I use to have Chase as my bank for many many years because the BJ union of New York City uses them. They are terrible and have the worst customer service I have seen in a long time.

I had Chase liquid account where all my direct deposit went and my bank always had money. Few weeks ago, they decided to just close my account with telling what went wrong. This happened right after my boyfriend withdrew money with my permission with my PIN number. This could really damage someone's weeks for while. They said they were going to send me check at the end of the month!!! So what am I suppose to do, starve for 30 days with all my money being in that account? They said they will send me the letter with my check explaining the "reasons", they wouldn't even tell me the reason over the phone?

We have banked with for several years and stuck with them after a lot of mistakes in their part. I then get a letter stating they are ending their relationship with us and if I have questions call. So I call, and what I get is the same thing the letter says no info on what their review involves. They also say if I don't close the account before the deadline my funds will not be available for 2-3 weeks. Thanks Chase for nothing. Stay away from them they are a fraudulent company. They obviously don't care about customers, only what customers out in their accounts.

Hello, I was charge a $75 dollar processing fee and asked for a return. I talked to Jordan a "customer service specialist". She said her policy changed and wasn't able to help me. I asked simple questions on when did this new policy go into effect and didn't have a clue. She said they would give me a call back on Monday for an answer. I like how they know the policy on keeping my money but not much else.

I opened a Chase account almost two months ago and then the nightmare started. I tried to use my brand new card twice only to be denied. It turns out that Chase, despite withdrawing the funds of the check from my father-in-law's bank, Bank of America on April 15th, decided they needed further confirmation of the original check-writer's signature. They never contacted my father-in-law or myself and took it upon themselves to close my account while still putting a hold on the money they withdrew from Bank of America over a month before. After I called Chase four times, Bank of America twice and my father-in-law once, Chase finally VERIFIED my father-in-law's check on May 27. Four days later, they finally decided to mail out a refund money order. It will be here in 7 to 10 days from the first when they mailed it out. This is mailing it from Texas to California. I still don't have my money after almost two months.

I walked into the bank located in 4610 Queens Blvd Sunnyside, NY 11104 to make a deposit and get $50 change. The teller ** was like I'm taking a change from her account. She was mad on me!! She started asking me "from what company? Why you didn't call before you came here?" And she was talking very mean, then she said "I'm not gonna give you $50. I give you just $25!" I told her I don't want anything so I was very upset. I went to the customer service asking closing my account, but I didn't because it was a very nice representative. Her name **. She was more than professional with her big smile all the time, make me change my mind. Please Chase don't hire a this kind of people ** if you want keep your customers! Thank you **. You was very helpful!!

After I reported that a check that was sent to me was more than likely no good, I informed the teller and the acting bank manager of my suspicions, I decided to have the check sent to the loss prevention dept. Somehow the bank thought I was trying to defraud them and restricted my account. Days later I spoke to the manager and explained the problem and I had the proof to confirm my story. He then had me come back on the next business day and he would try to work things out with the main office.

After a week waiting for a hotel transaction to clear I asked them to make sure this will not be an issue with my job direct deposit - they said "oh no, it's ok." They added the money back to my account. Everything was clear and done. I always check my account several times per day. Next day I wake up and my account is left with $84. Spoke to 4 employees including a supervisor. They said "I don't see anything on your account. I cannot give you your money back!!!" My money that I work for. Chase will not return it. And they don't see the missing money. Please everyone be aware of the fraud! This company is doing.

It worked one day and now it doesn't. I called, the call disconnected 3 times. The person with whom I spoke asked me for personal information that had nothing to do with my account. When I finally got her to listen to the problem she became incoherent. I have to find another bank.

I have banked with Chase for over 20 years. Not long ago they switched my debit card to one with a chip. On 5/9 someone, somehow got a hold of card info and withdrew money from my checking account. I immediately contacted Chase and they opened a claim on it. They credited back the amount taken plus the 3 NSF fees until they could investigate and get back with me.

About 2 years ago I was involved in an auto accident, and needed to use my credit cards to pay some of the deductibles and other charges I occurred. I ended up with about $11,000.00 total on my credit cards. So I decided to apply for a zero interest loan for 15 months through Chase with their Slate card. Since I couldn't get a straight answer on the phone as far as the qualifications needed to be approved, I applied online. As I am getting $25000 o $50000 back within 90 days and my credit score is 740 I assumed it was a no-brainer. I make 50k a year, have never been late and own almost 50% of my home. But after applying it came back approved!! But for $2800?? I could go to my own bank for 3 times that but not at zero interest grant you.

I went to the ATM and withdrew $300.00 and turned around and tried to redeposit it in daughter's account and it kept rejecting the money. I looked close at the money and it was counterfeit. I called the after hrs. line and they told me to go into the bank so I sent my daughter in on Monday morning and the manager took the money from her and I called and asked if they were going to give back that money and told me NO they were not responsible for it. I have pictures of the counterfeit money I was given from the ATM.

CHASE banking team on all levels is FRAUD! We banked with Chase for 5 years and only recently they decided to cancel our account without any notification 3, yes 3 separate times, 3 weeks in a row. Always right before our direct deposits were to go into our account. My husband spent days with them direct in one of the branches with Chase employees trying to rectifying the situations. They used the excuse that someone hacked into our account and deposited, yes DEPOSITED checks and that they have never seen anything like this. WE NEVER saw the money or the checks. They say our accounts Savings and Checking are closed, but we still get text messages on our accounts and statements. We are now getting hit with overdraft fees on the accounts.

Chase, having the intelligence, heart, and sense of equity, has credited me with the full amount of my payment to the continued soulless, heartless, and microscopically intelligent Priceline.

When trying to deposit less that 300.00 in cash into the mortgage account, I am denied and told I may be laundering money. The account belongs to my 84 yr old mother who has been with this bank since it was called Great Western... before Chase, before Washington Mutual... back to the late 70's. I feel that should give them enough time to establish that my 84 yr old mom is not laundering money. Previously I tried to deposit cash into her personal account for her birthday... yep... laundering money again.

A big ** you to Chase Bank. 3 years ago I went online to open an account online with Chase when I was in rehab. They said for security they needed me to come in and show my ID which I understand. I told them I was in rehab, I was bedridden and I could not walk and could not come in so to please just close the account. Fast forward 3 years. We went in yesterday to a branch and we open an account and no problems. We have good credit with banks. They open the account. We get all the paperwork and account number. So I try to set up online banking and I ended up having to call Chase fraud dept. again. I understand they need to probably verify me. After 15 minutes the guy comes back and tells me that Chase has decided not to keep the account open but could not tell me why. I called the banker I dealt with yesterday and he calls them.

Chase is manipulating its customers by not updating transactions and the available balance timely, therefore making it look like a customer has funds available in their bank accounts while they actually do not have anything available. I have been a victim of Chase non-sufficient fund fees due to this manipulation. Last night I quick paid someone because my account showed that I had funds available, but this morning my account was negative. I called Chase and a rep stated that, I was overdraft even before I completed the quick payment transaction. Why would the system allow a quick pay if the funds available in the account are not sufficient? Something is not right. This is a fraud. Please investigate.

I have had Chase Bank for 3 years now and honestly it's almost impossible for anything to get done in a timely manner with this place! If you deposit a check on their "amazing" online deposit center they say it only takes 24 hours to clear to your account and no that's not the case at all. Sometimes it takes up to 48 hours for one check to clear! Then when you call to talk to customer care they don't know and they keep transferring you from person to person and still can't give you an answer on what is really going on. I am switching my service. I have had a horrible experience with this place. Horrible mobile app, check depositing and wire transfers.

This establishment is not holding their customer service up to a decent standard... For example during rush hour they only had one teller available to service customers. I ask someone in management if they were able to assist the long line in anyway, and no one was able to come out to help.

$15,000.00 in six months. Once there, is only valid for $200 because it have to be with direct deposit of your paycheck. After all that time, finally they send the statement with the $200 included. I close the account and the $200 is no longer there because I just close the account a couple days before. The manager of the branch at 38-18 Broadway, Astoria, Mr. Moe ** decided that after all this time they invest my money and because I closed a couple days before, I do not have the right for the promotional amount. How petty for a such size bank after using my $19,800.00 for all this period in their investments. Never again.

Today, I contacted JPMorgan Chase regarding an overdraft in my account which caused a domino effect in extensive NSF fees totaling $204. I explained my situation where my account is blocked from making mobile deposits & that I have to funnel deposits through a savings account then make a transfer the next day; in addition there are no Chase locations within over 75 miles of where I live. I also explained that I have no source of income & currently out on disability. I pleaded if as a courtesy they can work with me in reversing some of the fees since this will cause additional financial hardship. The rep said they would only reverse one $34 fee. I spoke to 2 other senior reps not Supervisors or managers & they refused to help me further. I was even denied to speak with a manager in customer service.

I was told by a customer service rep that Chase charges $30 to process a stop payment for a check. I have a Chase Business checking account and have maintained great standing with them since opening the account ~10 years ago. I mailed a check...recipient never received it (and it was confirmed as not processed), and I thought tell my bank. Their answer, "the $30 fee is for a specialist to review this." My jaw hit the ground. Chase tracks everything, secures my cards with chips, and puts other limits on my account (which needlessly hinder my activity), have all the technology in the world and yet, they have to bring in a specialist to stop payment on a check for a customer who receives a dismal .01% interest rate. Baffled.

For 4 years used a Chase and always they try to give the service. 10 days ago they blocked my account. They said that need to verify any deposits and freeze all my money. Every day try to resolve this case, but the agents and Supervisor only said "you need to wait and we cannot to do nothing." After 10 days I called other time and only say me that they decided to cancel the relations with me, but not give a clear explanation. But the big problem was that they cancelled the accounts to my family members and my ex-wife. It's crazy. Only said "this is the decision and you need to wait other 15 days for your money." Never recommended this bank in my life.

I have a Southwest Rapid Rewards Card I use for business. I received an email stating that I would receive 5000 bonus points for each friend I referred. I got a co-worker of mine to sign up for a card. When it came time to get my bonus points Chase states that because of complexities and privacy there is no way to give me the points. They would not give a clear answer on why, just that it is complicated. So essentially, they will let you market the card for them and not honor what they say.

So I have been banking with Chase since they were Washington Mutual - 16 years. I recently moved and there is no Chase in the entire state that I now live in. Trying to close my account has been an utter nightmare. Because I recently moved I cannot close my account for SIX MONTHS because I have too much money (over $1000) in it. Trying to mail myself a check was the next option, to reduce the amount I had in my account. IT WAS 5 DAYS LATE, and then they canceled it the day I got it. They are not a bank, they are more of a black hole of poorly trained, underpaid people ** with your account when they are not even qualified bankers. And then they charge you to undo their own actions. AVOID AT ALL COSTS.

This bank is the most awful, racist and discriminatory bank ever! They closed my accounts for no reason, just because I am an Iranian, and now I have to run to get my money back! I am going to sue this sucks bank!

Yesterday, a teller would not take straight deposit (postal money order) payable to me. I was confused so, I ask to cash it. NO, she offered money in my existing account, only? I deposited it into another account, withdrew same amount, then deposited that cash back to the first account. That was 3 transactions and 10 minutes instead of 1 straight deposit 1 minute (at least she was nice)? But, not usually the case. Prior to this, the bank refused to cash a check drawn on same bank with good funds for me, and I bank there. They refused a deposit into my own account of a check payable to me without ATM card as ID however, no ATM card was linked to the account. Prior to that they refused to transfer funds from one account direct to another. I am on both accounts (and was MEAN). I refused to move, called telephone banking & did the transaction on the phone in front of the teller. I asked her why the phone teller could do it, then left.

I'm on disability. My check goes in every month. For 2 year they allow you to overdraft on their discretion. But 34.00 charge for a 5.00 purchase is so unfair and the most important things you need to pay the day before check comes they return and charge you 34.00. If they know your deposit is coming it should be our discretion on purchases for that 34.00 fee not theirs. Also fees should be less anyway. Cannot believe they can get away with this. I Pay more in fees than anything. There should be a limit per month what they can charge on overdraft. They know if you're disabled you don't have much money. So why take advantage of them?

I opened a high school checking account last year (junior year) for my son. Suddenly in April 2016, Chase started to charge him monthly fee. I called Chase to inquire about the fee, an unqualified employee told me he needs to have direct deposit from work or social security or linked to parent's account. I told her he does not work but his account is linked to mine because that's how I opened it for him.

I deposited a Cashier's Check, from my Wells Fargo Bank Account, to Chase on Saturday. I was advised, by a Chase Supervisor Alex, that the funds would not be available until Tuesday 05/03/2016. I was confused as to how this is the case when a Cashier's Check is easily verifiable by the electronic feed on the bottom aspect of the document. Subsequently, I am finding it a challenge to pay for necessary expenses such as: student loans, kid's tuition fees, car loans, etc.

My wife died Mar. 4, 2016. On April 6, 2016 I brought the death certificate to my local Chase branch. The banker brought up the account on his computer and confirmed that I was the beneficiary. He then opened a money market account in my name to transfer my wife IRA money into. He told me it would take up to 10 days but would most likely be less. I have been back to the branch 3 times now and as of this day, 4/29/2016 I have not received the money. I have been told that the estate dept. is reviewing it. What is there to review? We have a marriage certificate, death certificate and I am the beneficiary. I would never invest money in Chase again!

Chase bank is nothing but a rip off. I had a payday loan. I paid it back. After I paid it Chase bank told me they resubmitted it again so I put stop payment on it. Chase said it came thru the bank again as a ACH payment and Chase paid it 300. I had proof I had paid it. It's a long story so Chase stole 300 dollars from me. I think the people that work for Chase and Chase themselves lie to people and they keep the money. I don't know how they get away with stealing people's money. I can't say how I really feel about them so I will close - don't ever get a Chase account.

Had a check stolen from my mailbox and some idiot just lamely wrote a name over it and tried to cash it. The Chase Bank caught it and NO MONEY WAS LOST BY CHASE. They will not give me my money back and just keep stalling. They even lost the original affidavit I originally submitted, and I had to do it all over again. The worst crooks ever!

Chase is the worst. First my personal accounts were closed with no rhyme or reason. They will not tell you why because they have to be very selected on giving information out of fear of being sued. I was not contacted to verified my charges so my accounts were closed. Now I have their credit card and I'm having issues setting up my account to either see my charges or pay the bill. I was transferred four or five times to solved this. The outcome, go to a branch with two IDs. I'm closing this credit card, I will no longer give this company my business. Unfortunately, I have to give a rate. Pretty much my rate is -10.

Small Business - Forged Check - Claim not honored -- My daughter took one of my business checks, wrote it to herself for $9000 and then proceeded to sign my name and cash it. I filed a claim with the bank and filed a police report with charges being pressed. The bank said because she lived with me and was an employee that I showed lack of care and ARE NOT refunding the money. I do NOT support someone taking something that is not theirs and getting away with it. My small business does over $1M a year in revenue and they could care less!

I went to use my check card and was declined. I called Chase and the rep told me they just received word of fraud occurring on some customer accounts. She told me someone used my card in Tx, when I live in Ca. She closed my card, verified 4 other charges that were not mine & filed a claim. I logged into my acct the next day to ensure no other charges had posted. Spoke to 5 different reps & explained to each what happened. They credited, reversed, credited & reversed the charges. The bank said they viewed the claim & would deny credit. I was being penalized for a thief stealing my card info & using it!?!

My uncle has a business a/c at Chase. He needed to go out of town, so he took me to his bank at 3103 fm 528, friendswood, 77539 and the banker (**) took my driver license for all the necessary information. After couple of days, I needed some change (quarters, dimes) and went to the same location. The teller said I needed my debit card. Since ** was just next to the teller, I told him if I can get some change. To my surprise, he said I can only make deposit and can't get change. That is really sad that I can't even get some change after I got all my personal information and my uncle has business a/c with them. I waited in line for half an hour since three employees were helping one customer cashing check. So, I drove 13 miles and went to wells fargo. They gave me change with a smile, no debit card or no attitude. So, I ask people to think twice while before doing business with Chase.

Seeking a Business mortgage and not a proper response -- When my husband I went into Chase Bank to seek a commercial loan, we were told that Suzette at ** would assist us. We waited for her to call us and never a call, so we called her and she spoke to us but did not seem to know her job. She said she would call us back and never did. So we went into their bank yet again. When we filled out a personal loan this time, no call back. We called them and they were not familiar with our application. UGH! I think that this is not good customer follow up.

This was a horrifying experience for a single mom that is barely making ends meet to go through. First, Chase Bank allowed fraudulent transactions to transpire multiple times without my awareness. Second, told me to go into the branch I originally open account with to open claim for investigation. Then, told me my claim was not done in a timely manner which they filed for me. Lastly, through the late claim I was denied my investigation and refund. Please explain?

I have been with Chase for many years but just in the past few months both over the phone and in the branch I have had a very bad experience. They act like I am not the person on my account. I changed my address over 2 times and they still did not make the update. When walking into the branch on Manor Road to get checks, I waited 30 minutes for them to confirm who I am. After being told "You do know we charge for checks?", now my husband's debit card stopped working and I called in to find out the man over the phone tells me "Just like your husband called you to tell you about the issue you should have him call us" regardless that we have joint accounts they wouldn't help me at all. It feels like something is always a problem when it can be easily solved if they knew how to deal with customers the right way.

2 months ago my 84 year old mother had a bank account closed for no reason by Chase Manhattan bank. I myself just had my credit card account closed by Chase Manhattan. It seems loyalty and performance means absolutely nothing to Chase. I have a credit score of over 800, and I always pay my bills on time. Apparently this happens to a lot of people, this is the most dishonest credit card company I have ever done business with! They do nothing to make things right. The customer service is terrible, and the worst experience I have ever had! DO NOT USE THEM!

I felt attacked that I was calling after realizing I lost my debt card. I was being questioned like I was an idiot. The people on the phone lack customer manners. When someone is calling after realizing they lost their card and a someone already used it, you aren't rude to them. I was asked or told that where the person used my card at a location I have been before. Ok even if that's the case I am telling you this time it wasn't me. BUT when I do try to use my card when it is me let me tell you how many times I have had to call in to confirm it's not fraud.

The person or persons who came up with this new line of operations in Chase should be FIRED!!! I've always liked Chase but this new trend they are creating is unreal. They have entered the land of no customer service. How dare they treat consumers this way. We better wake up in this country because we are headed for disaster. When a major bank can cut the number of tellers down to 2 on a major street in Houston then that tells us they are publicly saying forget the consumers. They cut the drive-thru service out for customers and only have one atm in the driveway and the line of cars is around the corner. I am outdone with Chase. They are trying their best to cut out workers in this bank. Chase you have gone from sugar to **!

The Chase Bank at Smith Valley and 135 shut down the drive thru, and got rid of most of the tellers. Now they have rude tellers that work there, not friendly and sometimes only 1 teller is available. This bank is horrible now. You might as well close the bank.

I have been a loyal customer of Chase Bank for 6 years. I loved Chase. I loved Chase Quick Pay, the Chase app, everything was great. And then the day came when I came into some inheritance and deposited a large check. I knew a large check might take a while to clear, so I specifically asked the bank teller how long until the funds would be available. She told me 5 days, and even circled the date on my receipt, which I kept. I was very excited to pay off my student loans, so the day I deposited the check, I immediately paid off my debt, knowing that the funds would be in my account within 5 days and would therefore have enough money to still pay my bills. Lo and behold, the date on my receipt came and no funds were released.

Went to the Chase branch located on Allen Center (Houston, TX) today April 5, 2016 around 9:30am. I needed to speak with a personal banker and unfortunately they only had one personal banker for the entire branch. I asked the teller if there was anybody else that could help me and she said no and gave me three options: (1) Wait; (2) Come back later; (3) Make an appointment.

Chase closed my account without any reason. They reversed three automatic deposits made on 1 April 2016 and did not send the money back to the senders. I ask where the money from these deposits are and they say it's not posted but said it was not returned either. They give me no information about when I will get my money. There are many people posting on Facebook about the same thing happening to them. DO NOT BANK HERE.

I don't trust this bank with handling my money anymore & I've been with them for more than 5 years now. They claim they are always trying to help & on your side but with a simple dispute that should be over already (4 months later) they have given me money back & taken it out at least 3 times with no good reason. Really I'm the one who keeps after them when I see what is going on in my account & they give bogus excuses as to why it was taken back out. Truly another made up excuse when "that" was never part of the problem before.

A home purchase is one of the biggest transactions a person makes in their lifetime. Chase Mortgage doesn't care about their clients one bit. From the top management down to the loan officer you will get very little service (like answering their phone, sending emails, answering questions) from this company. Their mailboxes are full, probably because they don't answer their calls. If you need a mortgage stay away from here. Stay away from Caroline **, unless you like not knowing what is going on. Her bosses W. ** and Gregory ** (they will not answer or do anything either) But they all have the same slogan: "If you are not 100% satisfied with my service or your experience with Chase at any time, please let me or my manager know right away." The problem is that you can't contact them to let them know that they are doing a terrible job.

I deposited my paycheck 03/24/2016 at ATM on Chase Bank on 2495 NW 87th Ave Doral Fl 33172. The amount 1950.00, but machine read 950.00. Two days after I call and after wait 25 minutes they transfer to claims department. Solution I get my money in 12 hours. On march 29 I went to the bank and representative ask me, "Bring screenshot from your job and you get your money in minutes." I go back to my job and my manager said is impossible. Is restricted information. I went back to the bank and they give a solution. I have to wait till April 5. I asked for a manager but she left early Tuesday 2 pm. Supervisor promised put a note in the system. Nice solution for a trusty bank.

Every time I call they always put the wrong address in so they can hold money. Never again will I do business with this bank again.

Had a account with them and every time I called in concerns to my account NEVER could get a straight answer. EXTREMELY long wait times on the phone. Terrible speaking agents that you can't understand. Closed my account and they put it on my credit report. Asked to have it removed and was told they no longer report it and it's just there. They refused to remove it. Once tried a repossession of my car after only 2 days being late and I was in the hospital having a surgery to repair my leg.

Don't Bank with Chase. You will open a account and they will close it and ask for the same documents and waste your for another hour or two to reopen it.

I recently paid off my JP Morgan account due to fees and interest. They really make it hard to pay off the debt completely. They would not accept my debt card saying that they could only charge the card the daily amount and of course my total pay off was over 500 daily limit. I asked what would be my best option as I was trying to build credit and wanted to pay down this amount. I was told that I had the account for under 6 months and that It would not reflect well on my credit anyway and was told that it would basically be the same as if I paid it off or keep paying the fees and invest for over a year and then it would look favorable on my credit.

Never do business with chase bank. They steal from customers and lie. They did not send 3 consecutive payments or mail documents to me. The document they sent was late and improperly filled out. They e-mailed an e-mail address I have not used in 3 years. They have been e-mailing the current e-mail address for 3 years. But I have contacted many and was passed to the "executive office", who was not helpful. Please please please do not use this bank!

I opened an account at Chase in Ridgewood, NJ for my business. They were all too eager to push me out the door for not having the right documents. I handed in all the necessary documents, and got a call a few days later that the last digit of the YEAR of my business document was cut off. I had to jump through a ton of hoops to get it corrected. The women at the bank, SHARON and RICHA were really not helpful, didn't listen. And when I sent them the document corrected (which thanks to Legalzoom took FOREVER to get) I had to contact them to find out that the account had been closed THE DAY I SENT THEM THE NEEDED document they ALREADY HAD with the last digit of the date. I've done business with Chase for almost ten years. I'm moving to another bank.

I called customer service at 18005243880 on 3/23/2016 @ 3:40 pm. I was talking to Debby or someone she asked me to tell about dispute reason. I was explaining. After 15 sec she interrupted my speech and said “We will work on it and thanks for calling.” I mentioned “It's rude.” She said she don't care as I was not American citizen. RACIST people. At first I told this transaction was at India. She simply lost interest talking to me. Can't be if we are Indians we don't have right to talk with you?? Then why do you offer accounts for you. Not ethics.

I called Chase Bank on Friday to stop online transaction from my Chase Bank account. And representative ensured me that she will take care of it. But on Monday I found that that transaction went through, and because of it I am facing many troubles and financial loss. I hope Chase Bank will compensate me for my losses, and will take care next time such thing does not happen with its customers.

Called to complain about a negative experience and spoke to customer service specialist Gregory who told me he was "indifferent" to my experience and if I was dissatisfied I should "close my account, forfeit my points and go somewhere else". Needless to say one of the worst experiences I've ever had with a business.

I've had 2 accounts at Chase Bank for the last 10 years or so. When I opened them, in addition to a savings account, I was encouraged to open a limited checking account, so I would have easier access to the money. Since these accounts have only been used a handful of times over 10 years, I rarely look at the statements. When I did check a recent statement and saw that a $20 fee had been assessed, I went to the bank to ask why. I was told they had begun assessing a $20 service fee in July of 2015.

I went Chase to deposit $400 in my daughter's acct. She is in college in CA & I am in GA. She needed emergency cash because her car is broke down. It is Friday afternoon & you can't get a rental car for a 20-yr old. They refused my cash that I withdrew from my Wells Fargo acct. Wells Fargo & Suntrust bother accept cash deposits. Cash deposits is how I use to receive my child support. Everyone PLEASE put Chase out of business by NOT doing business with Chase. My daughter is closing her account with them.

On 3/17/2016 I went to pay for purchases at a local grocery store. Used my Chase debit Card and it was declined. Called Chase Bank and they stated I reported fraudulent charges were made on my card. There were no fraudulent charges especially not reported by me. Because of this my card was cancelled even after verifying my identity. I emailed them the requested documents. Passport, driver license, and a birth certificate. Because the card was so worn with use, I was unable to sign it. They would not hear of it even when I explained that I was disabled collecting Social Security and needed the card to buy food.

There was a suspected fraudulent transaction in our account. Well and good... Banks need to fight fraud. But they never called me, never emailed, never texted. They mailed me a letter, 6 days later, and I received it 9 days later. Meanwhile, we were wondering what was going on. I called Chase. They claimed they called (which they didn't), but they also said their policy is to not leave a message. With all of the phone scams these days, most of us don't answer our phones if we don't recognize the number, so even if they had called, it would have been useless. When I talked to their rep, she was very snippy with me, totally unconcerned that we weren't notified for 9 days, and called me a liar when I told her we had never received a call. Not the way to treat a loyal customer.

Recently, I had a bad experience with Chase Bank. I've been a loyal customer for 4 years and had a checking and credit card account with them. In the middle of February, I got confirmation from the IRS that my $1,080 federal tax refund has been deposited to my Chase checking account. It was even confirmed by a Chase representative. However, they closed my checking account the day after the check got deposited without any sufficient reason other than that there was a -$60 balance which was tacked on by Account Maintenance Fee, NSF fee, etc. I was furious. Their fees are ridiculously high. I've pulled my account records and counted over $600 in overdraft fees alone!

My son sent money to our account at the Members First Credit Union, and did so by using the internet and quick pay. All I had to do was to go to the email and open it and go to the Chase website, put in some passwords and the money would be transferred. I got that far but when I tried to put in the password, the security code and whatever else, it refused to take it. After about an hour and numerous attempts I finally gave up. It was necessary to call a branch of the bank for help. Only then could I get the money transferred. The website is very unfriendly.

Chase has told me that they are always willing to work with long term customers. Today I applied for a Southwest credit card from Chase. I was denied. I called the reconsideration line to ask why and explain any problems that may have be of concern. I have a 685 credit score, no outstanding debt, 0 balance on all of my credit cards, no late payments in over a year and I run over $100,000 a year through my Chase account with a minimum balance of $3,500 ranging up to $30,000 in checking at all times. I had a charge off 1 1/2 years ago from a bad business deal that caused some financial issue. I paid back $18,000+ of debt and have had no issues since.

I have used their online bill pay for years. Recently a payment I made to my credit card did not post, but the funds left my account. The credit card said it was the bank, Chase said it was the credit card. Many calls, emails and time spent by me...eventually uncovering that Chase posted my payment to an entity I had never heard of. I eventually contacted that entity. Got my money back. In the meantime, paid the credit card. Now my credit history shows a late payment, and Chase is now stepping in and paying the credit card again (**) even though I've paid them. Too late, and making everything worse. I hate this bank so much. Switching as soon as I can.

A fraudulent charge was made on my Chase visa in November which I was alerted to via text and email. I indicated this was not my charge and it was reversed along with a new card sent out. Well, that business where the transaction occurred has sent the amount owing to a collection agency and Chase has told me that they can't do anything, nor should have done anything. So much for fraud protection or customer service. I will stay with American Express and never work with Chase again.

I had my checking account for over 10 years. I had direct deposit set up to this account the entire time. Chase closed my account and told me it was because it had a negative balance. They closed 1 day before my payroll direct deposit went in. It was too late to stop the direct deposit. Chase told me that they received my direct deposit and that they will hold my money for 3 business days until the direct deposit check clears and then process me a cashier's check that will be mailed to me in 7-10 business days. So basically they will hold on to my money until they feel like it's cool to give it to me.

My husband and I recently opened a joint checking account to pay our monthly rent and other joint bills. We ordered checks for this account which we never received. Chase agreed to send out another set of checks and put a stop payment on the lost set of checks. However, Chase sent us checks with the same numbers (the numbers that had stop payments) and we had our rent check returned because of it. Chase was willing to send our landlord a letter of apology and when I asked for a copy of that letter I was told that it was between me and my landlord (who charged us $150 in late fees and a $8 cashier's check fee per month because we now have to send cashier's checks). Extremely disappointed and pissed that Chase has screwed us out of a good deal of money and tarnished the relationship with our landlord which they have not been willing to rectify.

I went to Chase to cash a check that a friend had made out to me. I bank with Ally and they make you mail the check in if it is made out to cash. Because it was drawn on a Chase bank, I went there instead to cash it so I wouldn't have to mail it. I was informed that because I was not a customer of Chase Bank, they would charge me $9 to cash the check! You can rest assured that I will never be a Chase customer. I left and mailed the check.

I just experienced a Seinfeld episode with three Chase customer service representatives, you know the one where Jerry tried to return something and he said because of spite. The rep says they don't take things back because of spite so he then said "Ok then I just don't want it." The manager says "Sorry you already said spite we can't take it back." So I called Chase and told them I lost my card and needed a new one and they said "Ok, we can do that, but your security code will change so you have to notify all your autopay accounts and reset them." I asked if there was a way to send me just a replacement card without having to change the code and they said only if the card was damaged, not lost. So I said, "Ok it's damaged then." The rep on the phone said "Sorry you already said you lost it and we recorded it so I can't do it." There are other reasons why Chase is the worst pile of crap bank in a sea of crappy banks, but this I had to share!

I have been sent money from a Chase Customer, but I cannot create an account or verify the confirmation code to access my money. It keeps say "cannot confirm at this time" and it's been multiple days. So he is now sending me a check. Quick pay my **. It's almost like they don't want to allow a new user, which means I am the smart one here. I don't bank with them and their difficult sign up helped confirm I am right to bank with other banks. USBank and Bank of America allow quick payments electronically with minimal trouble. I recommend trying them and forget this BS bank. Even my small credit union can handle a transfer better than this!

I went in to get a statement on an account I closed. Tim at the Bernardsville, NJ bank asked me why I closed the accounts. I told him this is the only bank that limits people from making cash deposits into my account. This agent begins to tell me that a bunch of Chase account holders were laundering money and selling drugs and actually providing aid to ISIS. I have tenants in an area that people don't have bank accounts, they are less fortunate people out there. He acted above them and me for that matter. He printed out a transaction statement which is not what I asked for and when I requested the stamp and sign it, he actually put me on speaker phone with his legal department who told him it was at his discretion. He took me outside and told me to wait for his boss if I want it signed.

I would not recommend Chase Credit cards to anyone. We had difficulty with making on time payments, 10 years ago, and we have been paying for it ever since, with their high penalty rate. And when questioned about it, their stock response is "... after reviewing your account, this is the lowest rate we can offer you..." Mind you, we now have a 790 plus score for one family member and a 730+ score for the other. And that is all they can offer... Please reconsider ever asking Chase for a credit card and instead, look to your local credit unions, or smaller regional banks. The big ones are only going to look out for themselves.

I submitted will and death certificate on Jan. 11, 2016 to Chase to have my deceased father's house signed over to me. Said everything was good to go. So I go to my attorney with said paperwork, with the original will, which she submits to the court and everything gets approved. Get a buyer for his house, now Chase says they can't release they lien because they don't have the notarized will. SOB's did not ask for it. I am supposed to close on house Feb. 29, now they are saying it will be another month... Hey it's your error... fix it. Very disappointed and will definitely not be depositing the check for the house with your bank, if I ever get in now... So it is really your loss, Chase. Thanks for nothing.

I deposited 3 checks into my checking account in November and Chase didn't credit them. They said they bounced. I gave them proof they didn't bounce. Long story short, 3 months later, I'm still trying to get my $120.00! Hate this bank. Every person I spoke to was evasive and scammy. Just awful.

I walked into a Chase Bank to both cash and deposit a Chase check written to me. They give me the amount I wanted back, deposited the rest (after confirming that the funds were available from the deposited check account), then placed a "Hold" on my account for the total amount of the check!!! I then wind up with a 34.00 NSF on my account. After calling them, they said it was a mistake on their part, and put the 34.00 back into my account. Now my account shows an NSF charge and a refund of 34.00. The NSF should have been removed from my account completely. When I print my statement, it will show that I had an NSF charge and no explanation that THE BANK made the error. After speaking with customer service they said they can't fix it... Not a happy camper!!!

Was in drive-thru "business" line. Waited 10 minutes for one car in front of me. Teller received two deposits from me. It took another 10 minutes to receive back the two receipts from my deposits. The teller had to go to the front to wait on other people, as he was making my deposits. Teller explained they were very busy. Obviously, not enough help to handle a lunch hour rush. I asked for the manager's business card and was given the handwritten name of Kerry **, on a business card of Jagruti **, Lead Teller. What a poor way to conduct business. Where is the customer service Chase was known for?

This customer service rep was very rude that she almost sounded like I was not supposed to have any questions on billing (I had a question on the interest charge). I know it was only a small amount ($5), but I just wanted to why I was charged for interest when I paid in full last month. I was taking my time understanding it, but she was talking like I was wasting her time, and my question was never answered clearly.

We are attempting/trying to clear up our negative balance in acct. # ending in ** and to no avail! We would like to transfer the full amount from acct # ending in ** ($840.00) to **, immediately. Also, do you have any idea where my direct deposit for $856.07, scheduled to be in my account # ending in **, today, is at??? You restrict both our accounts and expect us to clear up the negative balance, which we are trying to do and you make it almost IMPOSSIBLE! What do you suggest we do at this point, call an attorney or report you to the BBB, since you restricted both accounts w/out even the courtesy of first contacting us to clear the matter up first, having been longtime customers of Chase???

The Stuyvesant Ave branch of Union Township is by far the worst for service. The tellers are fine, but the manager, whomever he or she is needs to take a Management 101 course because the bank is so mismanaged. Five customers sat waiting for a desk person's help and after I sat for 30 minutes two left and then I did. 4 desk managers working (supposedly) and no one being waited on. The bank is also filthy unlike most other branches. This is also not the first occasion that I have waited for assistance in this branch. I have been a Chase customer for many, many years and have never had to complain about any of its branches, but this one definitely needs some correction.

I'm just a regular chump living from paycheck to paycheck. Recently I received a nice inheritance check so I decided to open a savings account with Chase to go along with my existing Chase checking account. I was told the check deposited would be available in two days on 02/11. The morning of the 11th I see I have an email from Chase fraud prevention saying the funds are being held and the money would not be available until 02/19.

I was recently scammed on a mystery shopper program. I understand that it is my fault for being dumb enough to believe it so when I was informed by Chase that my account was overdrawn on a fraudulent check I tried to correct it by borrowing money from family to bring my balance out of the negative. Well, even after I did that and now being in debt and them knowing I was scammed they STILL closed my account and informed me that they are going to report me so I may not be able to bank with other companies! I could understand them doing that if I was aware and knowingly deposited a fraudulent check but I should not be punished for being scammed myself. My brother also has had problems with Chase. They hold his deposited money for days and when he calls he has to wait for hours at a time for someone to help him and even then they're not helpful!

I'm disabled and in a month 1/2 they turned it off at least 10 times making me have to go to a branch to have it turned back on each time. My car was stolen christmas day and my trailer home was impounded before that so I'm homeless and hungry and Chase has my money locked up. Even when I go inside they've given me more than I can handle. I just hope that there's an attorney that reads this and calls me and tells me to sue them. It's been an experience nobody should have to go through but brain injury and all I had to hopefully no one else will. The complete lack of concern from all that I spoke to was alarming. I would like to say to all concerned that I hope one day this happens to each one of you and you get to go hungry like me. It's a real bad feeling when you have no way to get it or unable to get it. I told them all of this and nothing was done. They should be dealt with for this and dealt with harshly.

So my mother makes a purchase with her Sapphire credit card and lost it. She traced her steps and made calls and visited places she last used her card. No luck finding card. She called Chase Bank and informed them of the lost card and the bank representative advised that she would receive a replacement card in 5 working days. Yes, everything up until this point is playing out as it should; however, after not receiving the card, as promised, my mom initiates another call to Chase Bank. This time they ask her to wait while they look up her account because they cannot find any entry related to the loss or subsequent request for new credit card. What they said after the long hold was, "After review of your account, Chase Bank has decided to terminate its relationship with you." Excuse me? Did I hear that correctly.

I have been a customer of Chase for years yet I still have problems with these guys charging overdrafts and giving me the time frame to deposit funds to cover the funds withdrawn. For example last night I went to Walmart around 8 pm and I had a certain balance left. Well they decided to push my rent check through before 11 pm but after 8 pm causing me to go into overdraft, well insufficient funds time frame cut off at 11 pm. What kind of time frame have you given me in order to pay at this time of night? The excuse the representative gave was "you can make a deposit at the ATM." This late at night? Really? The humane thing to do is time frame me until tomorrow morning. So the ** thing the rep. tells you, "let me see what we can do for you."

I'm a OTR Driver. My mother tried depositing cash into my Chase account. Apparently Chase has a non customer policy. You can't deposit cash into someone's account for security reasons. What bank will not take cash into someone's account. SMH Chase bank that's why closing my account when I get home.

I was in need of a checking account. So after some deliberation I decided for Chase Bank. I went to one of the branches in Santa Barbara CA and I was told I could not open my bank account because I was not American citizen yet. I had my CA driver license, my social security card and my employment authorization card. However, that was enough. I was told I needed to be American citizen to have an account with them.

First off I have been with Chase since they were Washington Mutual. I opened an account with them in 1998 so I would have the ability to also get a mortgage. I have faithfully paid my mortgage/taxes/escrow/insurance on time every month without hesitation. Chase was helpful in the process of recently getting my mortgage paid off. We chose to pay additional principal every month and when I got time we simply paid off the mortgage. This was in December 2015. I looked again at my "Chase Premier Checking Account" and see there is a new service fee of $20. Apparently if you don't keep an account balance of more than $15,000 you will get charged this fee.

I received a letter saying that my account was closed because of a -$9.00 balance for more than 60 days. I hadn't used my account in some time, so how did it get over drafted? Chase charges $6.00 a month just to have an account with them. Get this! They didn't notify me it was closing because I opted out of "alert system"... but they sent a ** letter AFTER it's closed! Blow me.

I've been banking with Chase for almost 6 years. I updated my address after moving to New Mexico, which has no Chase banks or ATMs. They told me that they had mailed my bank card to a previous address in California, even though that wasn't even the most recent address on file with the account. They shut off my debit card completely, and I tried to use it when I was on the road to get gas, when I found out it had been canceled. After multiple calls and transfers and waiting, they let me know that they could not send me a new debit card because my address had been changed in the last 30 days, but they also could not reactivate my old debit card, which, by the way, wasn't set to expire for two more years.

I opened a Chase direct deposit checking account on 1/4/16. Six days later, I was notified by Chase that the bank had reviewed my account and was closed without any explanation.

I have just spent the better part of today dealing with trying to have my wife, a non Chase client, deposit cash into one of my accounts at Chase because I was out of town. She was told they "no longer accept cash from anyone but Cash clients". The reason cited was "post 911 terrorism policies". I called the 800 number and asked to speak with a manager. The manager, based in the Philippines, informed me that the only way my wife could effectuate this deposit would be to purchase from Chase a bank check at the cost of $8. As much as I resented giving Chase any additional fees of any kind, I instructed my wife on the work around. Once again, my wife returned to the bank with these instruction, only to be told that since she was not a Chase client, she could not purchase a bank check or money order. Instead, she would have to go to the post office to obtain one and then return.

Okay I am a member of Chase which will soon change due to the fact that my debit card was stolen the same day I was paid. I did not know it was stolen until I order pizza online and said I had a low balance. I check my account and I saw that my payment for my car in the payment for my light bill came out and there was 3 $60 transactions from a non-Chase ATM. I called my bank to report this and they reverse the swipes of the card. And when it came to the ATM transaction--which was the higher amount due to it being $180, plus the $3 charge from the ATM, plus the $3 charge the Chase charge me for being a non-Chase ATM--I expect in my bank to protect me, but instead the first representative laughed.

My daughter needed to have cash available to pay her co-payments and deductibles to doctors and hospitals for a terrible back illness she was experiencing. I asked her for the account info which she graciously provided and I proceeded to withdraw $800.00 from my credit union to deposit at the Chase bank which is the bank she does business with for a long time. Upon reaching the teller window I was asked if this was my account to which I replied that it was not. The teller informed me that she could not accept a cash deposit from a non-customer.

I received a new Chase card in the mail. Before activating I called Chase to ensure that the new card would NOT affect the present status of the existing ones. I called twice and asked the same question because I am the Payee for a mentally ill individual that depends upon this money for their daily living. Both times I was given the same answer. "Nothing will change." I activated the card. Much to my horror my payee was locked OUT of her account. I was misinformed by BOTH customer service reps. Concerned and upset, I called again, explained my dilemma. The first rep told me, "Sorry," nothing she can do but after prodding she informed me that she can reactivate the old card. I said "Great." She then said I must call Chase back and request another new card in 2 months! I was shocked, and asked "Why? I did not request this one." Spoke to a sup. who gave identical info.

Someone stole one of my company check, wrote a 4k check, total different signature and they pay it. Can't get my money back because they said the check was not in a secure place. Talked to them about why they never check the signature and they said they can't look at all the signatures, so they pay a totally fraud check and they are not responsible for it? I also asked why they didn't contacted the other bank and explained the situation about a false signature and try to reverse or re-call the check and they said they didn't because there is a few rules or proceeds and for the check not be in a safe place they decide not contact the other bank (since is the customer fault we have nothing else to do "IMO").

When going to the bank to make our deposits at the Oakley branch we find ourselves waiting in one very long line. Find it funny that they have one window open even though there are other people working who could open up another window. Have waited in line listening to the manager talking to someone at her desk about what classes he was taking, about classes she took etc. She did get up, walked by all of us in line and smiled saying "there is water over there if you need some." How very nice of her to offer water while we wait in a very long line. We do not have this problem when going to the Discovery Bay branch. The people there are way friendlier and they open another window as soon as people start to line up. We live in Oakley and would like to use Oakley branch but now we will most likely change banks.

We had a bank account with Chase for 2 years. Over losing my job due to surgery and Ex not paying support, our account went into the negative. I did everything in my power to keep it open. Called collections manager, he made payment arrangements, told me I could go in and open a new account. Went into the bank, found a rude awakening. One, they denied us a new account. Then the girl called and was lied to, told her I didn't have arrangements when I did. Then got a manager on the phone, found the arrangements and then was told what we agreed to pay was wrong. Something totally different. Gave me till the 8th of February, note by the manager I only have till Jan 15.

On 1-15-16 I walked into the Tulsa OK downtown Chase Branch and handed the teller a $300 check that a person had given me who banks with Chase. I did not know the payee well, so I did not want to risk "bouncing" the check if I deposited at my credit union. So I wanted to cash it at the bank where the check was drawn on, which was Chase. The teller asked me if I had an checking account with Chase and I said "no". Then she asked me if I had a car loan, mortgage or any other type of account with Chase. Again I answered "no". Then she asked me for ID, so I handed her my driver’s license. Then she told me that she could cash the $300 check, but there would be a $8 fee. I pointed out that the check was from HER bank. Again she confirmed that there would still be an $8 fee.

I recently opened a bank account (checking) with Chase in S Gessner, Houston. They had a promotional offer and I presented the coupon, they accepted it and mentioned it will be credited - I had my salary debit over there and even after 15 days nothing happened. When asked Chase mentioned that the coupon was wrong and since it's past 7 days they couldn't do anything, they didn't even put an effort to resolve the concern - pretty disappointed with the way they are treating customer. Even talked to the branch manager and she was of little help.

I sent a letter a month ago stating that I NEED HELP with my car payment. I bought this car brand new in 8/20/2013. I have a horrible FICO score that I am working so hard to clean up. Since my husband passed away and I have been place on permanent disability though I can work a very part-time job (16 hrs. per week). I cannot make things work anymore. I came to Chase in desperation that they would refi my car loan and help me to continue having a pristine record with them. No one cares! I was denied and that just show their humanness is below zero.

I'm a point in my life where I'm struggling financially. I had two accounts and one went negative. I was slowly but surely paying off but they still closed the account. I had very little money in the other account but it was all I had. They took every penny I had and refused to help. Chase Bank will kick you while you're down.

I went into a Chase Branch, opened an account and an hour later they closed the account but they have accused me of giving them a fake check and now are telling me that they will not give me my money, yet I called the company that issued my check and I was told the funds were released to Chase bank the same exact day I deposited it into the account they closed. It is now 30 days later and I still haven't received my money and they are telling me there is nothing I can do. Can anyone advise me what to do.

I deposited a check from my mother on 01/07/2016 of $2019.59 to pay bills. After a day passed, Chase decided to put a deposit hold on the check from Wells Fargo saying it would be returned. But when my mother called Wells Fargo, they told her the check was already paid and the funds should already have received from the recipient. I have gotten no money from this check because Chase claims it will not be paid. According to my mom's bank (Wells Fargo) everything should be good. I don't know what is up with Chase. Also, when I call Chase they seem to be rude and in a hurry to finish the call. I doubt I am the only one that this happened too.

I asked a written bank statement from chase branch located at happy valley road and lake pleasant parkway. Lady was ill educated and lack of knowledge, she did not know to provide it. Instead she offered her business card.

My account was closed due to overdrafts. They never contacted me about this. I had a direct deposit which paid the balance that I owed. They told me that they would mail the rest to me then they let me reopen the account. I go to use the card the next day and I was told they closed the account. I took my business to another bank. I hate Chase. If I don't receive my refund soon I will take action. Do not bank with Chase, please.

I opened 2 accounts in 2010. They gave me some nice options, text message notifications, overdraft protection, etc. They've discontinued my text notifications abruptly, which I had been using on a regular basis.This was the first time I had been caught off guard. Make no mistake, any extra service that is promised to you will only be temporary. It will only be a matter of time before they make some "necessary change" that just happens to screw you over. And the rebuttal? "That's how we do things, you should've gotten a letter in the mail."

They refused to cash a check issued by a major corporation [in business for 75 years] when the institution contacted the branch manager. The only explanation given was blah blah blah blah. The check remains uncashed with "no" explanation.

I never thought I'd be writing a negative review about Chase Bank. I've been banking with them for a little over 5 years now. Recently because of the holidays I have been short of money but stopped using my card. I had an $8.99 withdrawal from Hulu and $10 from a Sunpass automatic pay and they charged me $68 over $18.99.

I received 3 unauthorized charges from a vendor a few days before Christmas that resulted in 4 insufficient funds fees. I was in a state without Chase banks and I tried to deposit a few checks with my QuickDeposit app from my phone that had never given me trouble for 3 years, until now. I called Chase, explained my situation and was told that they would reverse the insufficient funds fees after I contacted the vendor and had them reverse the charges. I did. Afterwards, I was told they could not reverse the fees and could not accept a QuickDeposit and my only option to avoid more insufficient funds fees for the next week would be to drive 168 miles to the nearest Chase. This all happened on Christmas Eve.

I check my account every day to make sure I never get overdrawn. But recently, I have noticed it shows I have enough money in my account one day and then I have overdrawn the next day. Over the New Year's weekend it showed some transactions as being paid then the next day they showed up as pending but showing enough money available in my account after the pending transactions have gone through. Then on Tuesday it shows I have overdrawn and have been charged an overdrawn fees three times. I have been a customer of theirs for over twelve years and am very disappointed.

So, 10am, I try to set up a chase quickpay account. Their online webpage is written by a 4 year old with no IT experience whatsoever. I spent over an hour entering and re-entering info. I had to enter several passwords and security codes and questions. I then get told I will receive an email with an activation code. Guess what, the email sent was blank, no code. Had it sent several times, tried different browsers, all emails are blank, no code. Call help desk, get some thick accented putz who has no idea what they are doing. Example. "Hi. I am trying to create a chase quickpay account, I am being sent a blank email that is suppose to have an activation code, but it is blank." Chase Rep. says, hand to god, and I quote, "what are you trying to do?" SERIOUSLY??? Try LISTENING to what I am saying and stop reading from a script!

In October of 2013, Chase closed my checking account and kept the balance of $6000, with no reason given, no investigation, and no communication to me regarding why this happened and how to get my money back. When I was unsuccessful over and over at getting any information from their fraud department, I started going into branches to speak with the managers and see if they could get any information for me. They seemed willing, and even called the fraud department themselves in front of me, but even they couldn't get any information.

I paid my Chase credit card balance in full, as I normally do. But the system glitched and debited the wrong external pay-from account, causing that checking account to be overdrawn and accumulating the applicable fees. When I called to explain the situation to them, they were very unsympathetic and refused to accept responsibility for their system's error. I've been their customer for 15 years, had 3 credit cards, 2 auto loans, and 1 home loan. Yet they coldly tell me they did not value my business enough to fix their wrongdoing. Please do yourselves a favor as consumers and find a different bank to do business with.