Caliber Home Loans Reviews

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Edited by: Sally Jones

About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

Pros
  • Quick process from application to closing
  • Branches in most states
  • Offers free financial education resources
  • Low-down-payment programs
Cons
  • Loan rates and fees not available online
  • No home equity loans

Caliber Home Loans Reviews

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    Page 19 Reviews 3240 - 3440
    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 4, 2016

    I would recommend Caliber. Greg ** was great and carefully explained each step of the loan. He worked with our realtor since we were out of town. He also provided my mother-in-law financing for her move.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2016

    The whole process went very smoothly. Our loan representative, Jillian, did everything in her power to make this a smooth transaction. We had a solar company lease which attached to the home and so we needed a subordination agreement from the solar company in order to place the new loan. It took the solar company much longer to produce a simple subordination document than it took Caliber to have our loan ready to close. Good job Caliber!

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2016

    Frank ** and the other members of the Caliber team were a pleasure to work with. They were very professional and made the home buying process much easier. I couldn't recommend them enough.

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    Verified purchase
    Loan Process

    Reviewed Feb. 4, 2016

    My overall experience with Caliber was a very good experience. Yes there was a few minor setbacks that delayed the process, but things was corrected in a timely manner so that we was able to continue to move forward. I would like to take this time and thank Caliber for all their hard work ensuring that we was able to close on this home. I look forward to working with Caliber again in the near future.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 4, 2016

    Mike ** with Caliber Home Loans made the whole processes of buying my home, easy and understandable. He took the time to answer any and all question that I may have had. Mike made sure that I knew about everything that was going on and was very detailed during the whole process. I would highly recommend Caliber Home Loans to a friend or family member.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 4, 2016

    Jack ** is masterful with loans and organizing the process for extreme efficiency. I was surprised at how simple it was to work with the team. Each item was carefully assembled and the closing was so smooth! I would highly recommend the team at Caliber!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 4, 2016

    Everyone at Caliber Home Loans was very helpful in our loan process. They were very prompt on email responses, always informed with what was going on. The whole process took a little less than 30 days, which was fantastic! Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Feb. 4, 2016

    Caliber met an aggressive closing schedule I set. Compared to prior closings I've had, the process was very streamlined. They answered all my emails, calls, texts in a very timely and professional manner. They not only received rave reviews from me, but also all of the individuals involved in the process. I cannot recommend them enough.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 4, 2016

    My loan officer was Gary ** who was an extreme pleasure to work with. He explained everything during the processing of my home mortgage. He made this process painless. We all know there is so much a person needs to somewhat understand while reviewing home mortgage documents before signing and Gary ** was there to help every step of the way!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 3, 2016

    Overall I was dissatisfied with my experience. My loan process had hiccups that I learned were outside of my lenders control but I am left wanting more in the category of communication. I can think of a few instances. Once when it had been, I think, over week between communications. This is at a time when I can't look for a house while I wait to see if I can proceed with the loan for the condo.

    Secondly, just before the Thanksgiving weekend I was told to expect an update on whether or not my loan would be approved by the underwriters but did not receive one. I was not told that no one would be available to update me. I left wondering if I had done something wrong. Maybe I was not communicating enough. This is my first time buying a home, I thought maybe this is normal.

    What really cooked my bacon was that on December 2nd I very clearly told Tracey I needed to close the next day. (There are multiple reasons for the urgency that I did not feel the need to express to her). She assured me she would do everything she could to make that happen but did tell me it might not be possible. I just wanted her to try her best on my behalf.

    On December 3rd the loan only closed after I made multiple calls to Erin, Tracey, Steve, my agent and escrow. I am confident it would not have happened without those calls and my effort. Furthermore, I found out that my lender had never even told escrow that I wanted the deal closed on December 3rd. I don't understand what more I could have done

    Furthermore, I was expecting a seller credit and I did not get one. The lender knew I was expecting it and it will take some further investigating on my part to see why I did not get one but that's on me for not reviewing the documents more closely. My bad. Ultimately, I have my home and in the end of the day that's all that counts. But I will use a different lender in the future.

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    Verified purchase
    Staff

    Reviewed Feb. 3, 2016

    I cannot say enough about how amazing Josh and his team were. Everything from beginning to end was absolutely perfect and so easy. We would recommend Caliber Home Loans without hesitation!!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Feb. 3, 2016

    It was indeed an interesting experience. The process of services was very fast. The bottom line, I'm enjoying the comfort of my new home. Thank you so much!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2016

    The service was fast and excellent. I put bids on a few houses and every time I needed a pre-approval letter Cindy had it covered right away. She also got me into programs that helped with the down payment (something my friend who went with some other company knew nothing about until it was too late). Whenever I hear one of my friends talking about possibly buying a house I recommend Cindy.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 3, 2016

    Caliber Homes is the best home mortgage lenders I dealt with. Their team with Bob ** was great. They even worked over the weekends and nights to get my loan approved and get everything ready for closing on time and even within 3 weeks, I owned a house.

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    Loan Process

    Reviewed Feb. 3, 2016

    SOLD! I made 2 payments and they sold my loan! Now my loan is in another state, my payments increased by $30/month, and this new place is charged me an additional $50 this month because they bought my loan! I'm not sure if I can refinance since I just started my loan 2 months ago but shouldn't have to! Especially after only 2 months! I'm very disappointed in Caliber Home Loans.

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    Verified purchase
    Staff

    Reviewed Feb. 3, 2016

    The team at Caliber was fantastic. I could not thank Cricket enough for her patience and help through the process of financing my new build. Barbara was also top notch and great to work with. Although I never spoke to the underwriter, she too did a great job. The whole team was wonderful and I was very grateful for their help, especially Cricket.

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    Verified purchase
    Loan Process

    Reviewed Feb. 3, 2016

    I am a first time home buyer and I can say the process went pretty smooth from start to finish and I got in by my closing date. Yes I would recommend Caliber Homes and I also like convenience of having the Mortgage auto draft.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 2, 2016

    Very pleasant and professional and courteous. Made my experience of buying a home a good one. Mary ** was on point and delivered a very professional and upfront approach to what was needed and kept me informed of any obstacles that I might've faced. Overall a very good experience.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 2, 2016

    He was always available and extremely helpful throughout the process.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 2, 2016

    I was very pleased with Caliber's service. They got me a great loan, walked me through the application process, and were attentive and responsive to my questions. I thought the entire team was wonderful and kind. Thank you!

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2016

    Great service. First time buyer, walk thru everything.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Feb. 2, 2016

    Bruce ** provided extremely great service to us during the entire home buying process. We are first-timers, and Bruce often took the time and effort to sit down and explain anything we had questions on. He communicated promptly and efficiently and let us know of all upcoming deadlines well before we approached them. As closing neared he and his team worked hard to line us up for a smooth settlement, and we really appreciated everything they did especially as it was in/around the holiday season. Thanks again for everything Bruce!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2016

    The whole team was amazing from beginning to end. This was our first home purchase and I think we were completely spoiled by the Caliber Team! We were able to close a week before originally scheduled and everything went without a hitch. We closed within 30 days, from beginning to end, and we couldn't be happier.

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    Verified purchase
    StaffRates

    Reviewed Feb. 2, 2016

    I am very pleased with the service and the interest rate we received for the purchase of our second home. Our loan consultant Barbara ** and support staff were very responsive.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2016

    Very knowledgeable loan consultants; they take the time to understand and help you with your needs.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Jodie made our refi super smooth! She is a real professional! I would recommend her to my family and friends!

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    Verified purchase
    Loan Process

    Reviewed Feb. 2, 2016

    The draw process that should have taken a week or two is now going on over four weeks and I still do not have my draw payment check yet. The process is very unorganized and needs to have attention paid to correcting it. Bryan has made assurances that the process will be better next time around. However, that doesn't make this first draw process go away. My project is now being significantly held up because I can't pay my contractor as I should be able to. Sure hope my check shows up soon! Such a disappointing experience!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 2, 2016

    I recently refinanced my home with Caliber. When I called into customer service I was greeted by Anthony ** who helped me through the entire process. My customer experience was seamless because Mr. ** was informative and professional. I knew he had the best intentions and made sure that as a customer my experience was truly positive which it was.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 30, 2016

    I don't think my loan officer, Becky **, could have any better from the technical side of the loan to the customer service side. Becky, along with her staff, did a wonderful job from the very beginning of the loan process, especially considering it was for a HUD home that had damage to it. She worked with my family and I to get a good rate, decide how much to put down, what terms to go with, what insurance to use, etc. I would highly recommend Becky ** and her staff, along with Caliber Loans.

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    Mike increased rating by 2 stars.
    Customer ServiceSales & MarketingStaffLoan ProcessTransparency
    After a positive interaction with Caliber Home Loans, Mike increased their star rating on March 2, 2016.

    Updated review: March 2, 2016

    I consider my issue with Caliber resolved now. They extended a satisfactory offer and I accepted. Customer service did come through in the end.

    Original Review: Jan. 27, 2016

    Caliber has been written up for predatory lending in both Bloomberg and the New York Times in October of 2015. The state of New York has a lawsuit against Caliber. There is at least one class action lawsuit against Caliber for their forced insurance scam. Needless to say, just on that information, you will want to stay away.

    My loan was purchased by Caliber. I am at the end of the loan and they keep throwing a seemingly endless barrage of charges on my account. I have made my payments on time. I called before Christmas to make sure everything was ok with the loan as it was wrapping up. They said it was fine. The week of Christmas, I received a letter from Caliber saying the loan was in default.

    Caliber said FEMA mandated flood insurance when we were not in a flood zone. When I challenged the FEMA claim, then it was something else. On and on it went until they said they didn't know. Mind you, I still owe them even when they cannot explain why. I was at the end of the loan so I went ahead and paid thousands only to be told I owe "auxiliary" charges. They will not specify what that means. I ask for documentation on all these charges and they refused to send it to me. They said I had to get a lawyer to get the information. I call my lawyer and she said they will not talk to anyone but the loan holder. They don't deal with lawyers.

    Can anyone say scam? This is a living nightmare. Stay away if you are looking to do business with this company. Refinance with someone else as soon as you can if Caliber has acquired your loan. Trust me, the cost of a refinance will be nothing compared to what these guys will hit you for at the end. If you had your head in the sand like I did, and have been caught up in this predatory lending scam, here are some links that may help **. Also, check your state agencies to see if they have some way of assisting you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2016

    I received a courtesy call from Caliber regarding our mortgage payment. He wouldn't give me the message unless I gave him my social security number. This made me feel uncomfortable but this was the only way I could get the message. After I gave him my SSN, the message was that Caliber hadn't received my mortgage payment. Really? It just didn't sound or feel professional. I don't think I should have to give a stranger my SSN over the phone without any kind of guarantee that he is from Caliber.

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    Verified purchase
    Staff

    Reviewed Jan. 18, 2016

    My remortgage agent was Marline ** and she handled my experience exceptionally well and completely to my satisfaction. I feel well served and with a fine company.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 16, 2016

    Donna was great to work with. She took the time to call us with any and all information we needed. I am not happy about having to send documents to the head office more than once or twice. It seems to me once should have been enough for each document. Other than that the loan was process in a timely manner. If all employees were like Donna things would be excellent.

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    Staff

    Reviewed Jan. 16, 2016

    The realtor told me I have to get pre-approved by these clowns first, I assume it's 'cause they want first crack at the mortgage (it's a foreclosure they own). I've been calling them for over a week, and can't get through to anyone! What kind of bank doesn't want to make money and make a sale?? The particular layout of the house is hard to find or I would have already moved on. I will say this though, I will never do business with this bank whether it's on this home or another one.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 13, 2016

    Great company. Made my buying process easy, smooth, and quick! I would definitely recommend to a friend!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Jan. 12, 2016

    Recently my wife and I purchased our second home and first residence in Washington. The process of finding and buying a home is always difficult but Drew ** and his team at Caliber loans made the process as easy and enjoyable as possible. Drew and his team take pride in a personal and attentive relationship that makes you feel comfortable asking any question. Drew initially made us feel comfortable by inviting us into his office to explain the market, the loan process, and how his team would be available for what almost ended up seeming like 24/7 assistance.

    In the end Drew's team provided us with a clear view of several different mortgage options including several 30 year fixed options I was unfamiliar with. At all times Drew was patient with us to make sure we understood the best mortgage for our needs. Once we made a successful offer, Drew and his team made the whirlwind process of closing very easy by providing weekly updates on what we needed to provide and what we should expect in the process. They made the process expedient and also accommodating of our schedule. I would happily recommend Drew ** and his team to anyone looking for a personal relationship with their lender. Look forward to working with Caliber again!

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    Customer Service

    Reviewed Jan. 11, 2016

    I was helping my daughter-in-law purchase a home. It was recommended by seller to use Karen ** at Caliber Loans. After 3 months and several contacts I paid off two loans for her after being told loan would be approved if this was done. No response from Caliber, lost several thousand dollars over 3 months' time. She was qualified for the loan but lost house anyway. Buyer beware. This is a bad company to deal with. They lose info required and need to have it sent again 3 and 4 times. They requested a trust be made that cost 400 bucks and they make buyer pay for inspections out of pocket and pay off loans all to lose your money. I'm prepared to take this as far as possible even court if needed.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2016

    The employees at Caliber Home Loans are incredibly nice and knowledgeable. I chose to go through Caliber instead of a Internet based or phone based lender because I wanted exceptional service. I feel that I received good service but not more than I would receive through my bank (USAA) or an internet-based lending group. I will most likely suggest that route to my friends and choose that for my future needs. I feel that after acquiring my business there was an unacceptable lag that created time problems at the end. The Caliber team, in my opinion, seemed busy with other things and I got put on the back burner. Thank you for your time.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 11, 2016

    In thirty years I have never had a financing of a home go through so effortlessly or smoothly. Thank you to all of the Caliber staff who touched our process.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 10, 2016

    I made purchase of a home through a 1031 Exchange; it was first experience making this transaction and had worked with 2 other organizations prior to being referred to Caliber. The team at Caliber was able to troubleshoot several of the new federal regulations that took effect in October 2015, and allowed successful closure of the loan. I was kept updated during processing and appreciated how organized and responsive the team was.

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    Verified purchase
    Loan Process

    Reviewed Jan. 9, 2016

    I recently bought a home and with the help of Jennifer **. It was a great experience. Jennifer was there to help me every step of the way. Thank you so much!

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2016

    1st Mortgage Loan on a new purchase. Marc ** for Caliber was great, very informative and accommodating. He always let me know what the status of my loan was all along the process.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 8, 2016

    I must admit starting out the home buying process was not as fun as it appears on TV. I have worked hard to be able to afford my first home at age 43 and kept my credit score in the excellent range however I found myself going back and forth about financing until I contacted Caliber. Everyone I came in contact with was pleasant but Lane ** and Nicole ** in Atlanta, GA went above and beyond to make themselves available by email and phone. The mortgage payment came in within budget and I was able to lock in a great interest rate. Once I told the other financing company I would not be using them they tried to come back with numbers to match Caliber but I felt like I wanted to go with the company that was open and honest from the start. There is no doubt that I will do more business with Caliber Loans in the future.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2016

    Susan was kind and professional. Very nice and got things done in a timely fashion. My only problem with Caliber Home Loans was that I was told that I get reimbursed the money I put for my appraisal and I have not been.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Jan. 8, 2016

    We had a good experience with Jessica & Tiffeny. A little more communication on our status would have been nice but it all worked out. I would recommend them to all.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2016

    My overall experience w/ Caliber was fantastic! From origination (Jackie **) to the Processing (Yordanska ** & Ilia **). The folks at Closing were exceptional as well. I have already spoken to several family members and gave them Caliber's contact information. Lovely ladies and extremely knowledgeable. Wishing the Caliber family the best in 2016! Thank you all for helping me obtain my first home.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2016

    I have had great experience with Caliber and never any issues so far. They have always been helpful and I plan to stick with them for a long time. Thanks for all you do.

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    Verified purchase
    Customer Service

    Reviewed Jan. 8, 2016

    As a first time homeowner, I was very pleased with the attention and service. Caliber didn't overwhelm me with emails and calls and they were accommodating to my busy travel schedule. I have nothing to compare this to as a 1st time mortgage, but hope any future plans will be similar to this one. Cheers!

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    Verified purchase
    Transparency

    Reviewed Jan. 8, 2016

    Dave and Florence were both outstanding in keeping me up to date and current on the status of my mortgage. Dave did a great job explaining to me my options and helping me get what I needed and the right mortgage.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2016

    We have nothing but excellent reviews for the Caliber team. HomeStreet Bank absolutely dropped the ball on us and almost left us homeless for a period of time. Caliber stepped in, got the job done and got us closed on our house exactly when they said they would. Caliber went above and beyond to get the loan done.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Jan. 8, 2016

    We wanted to provide some positive feedback on our recent loan refinance that we worked on with Mrs. **. This letter is one of gratitude and appreciation for Caliber Home Loans and Michael ** in particular. Michael was tremendous in the service he provided when we went to him in need of a refinance on our home.

    Everything flowed smoothly, quickly and accurately. This has been by far the best experience we have had with a transaction of this nature. Michael was positive, straightforward, empathetic, honest, sincere and genuine. We appreciate his responsiveness and the confidence we have that he will get the job done well. He explained everything thoroughly and always called us back promptly, even after hours. He is a true asset to your organization. Make sure you take good care of him. Should we ever need to modify my mortgage, or get a new one, we wouldn't hesitate to work with Michael and Caliber Home Loans again.

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    Verified purchase
    Staff

    Reviewed Jan. 8, 2016

    Wendi ** and her assistant Danielle did a good job. They were always there when I have questions. They helped me until everything went through. Now I owned the condo. Never think in my life that I can buy a property. I am so happy. Thanks Caliber Home Loans...

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    Verified purchase
    Loan Process

    Reviewed Jan. 7, 2016

    I never imagined how effortless the entire process was from Day 1 till the final closing documents. I am 100% satisfied with Don ** and Caliber Home Loans. Thank you.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Jan. 7, 2016

    Our loan officer was the best in the business. She communicated with us daily providing us with updates regarding our loan process. I will never do business again with banks. Caliber offered everything we need regarding our mortgage loan request.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Jan. 7, 2016

    I want to thank Caliber Home not just for the excellent customer service but also for the high skill and profession to get the job done in timely manner and without any mistake. On behalf of my family, I want to thank Patricia ** for her effort to make this loan goes very smoothly. Thank you.

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    Verified purchase
    Staff

    Reviewed Jan. 7, 2016

    They are very good and excellent service.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 7, 2016

    Great and closing on time. Save more money and get the house on time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 7, 2016

    I purchased my home at a public auction and Caliber made it seem seamless. Just got them the list of information they needed and they got back to me with the next step. They answered any and all questions I had and did not make it seem like any question was too much. Great group and I would work with them again, but I swear this is the last time I am moving!

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 7, 2016

    Caliber was great especially Brandon **. Only frustrations were the ridiculous regulations about waiting times (which Caliber had no control over).

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 7, 2016

    Going through Caliber for my home loan was great, fast and friendly. Really made the stressful part go away. Very talented and hardworking team. Thanks so much.

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    Verified purchase
    Staff

    Reviewed Jan. 7, 2016

    Love Lori and her team. They know the business well. Made it super easy and stress free.

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    Verified purchase
    Loan Process

    Reviewed Jan. 7, 2016

    Becky ** was our Senior Loan Officer and along with her team including Ginger ** and Alisa **. They were extremely helpful through the entire process of acquiring the home loan to closing on the home. They kept us informed of any changes and additional information the builder or underwriter needed. This allowed us ample time to submit the documentation and moving forward with the planned closing date. I will be using them in the near future to possibly streamlining a home loan on another properly. Thanks for your assistance ladies.

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    Verified purchase
    Customer Service

    Reviewed Jan. 7, 2016

    I decided to go with Caliber for my refinance after they sent me a letter promising a easy process and no origination fee's. I have a 785 beacon score and was putting down 51000., should have been an easy deal. It took 6 month to get this done. I had to provide the same documentation over and over, had to call supervisors to get calls back. Service sucked.

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    Caliber Home Loans
    Response from Caliber Home Loans

    All feedback is important to us and we appreciate the time you took to tell us about your refinance experience. We strive to provide excellent customer service, and regret the experience you’ve had. We'll use this feedback to improve our process and prevent issues like this in the future.

    Verified purchase

    Reviewed Jan. 6, 2016

    Brad ** and Tina ** were an absolute dream to work with. My situation was challenging for many reasons but they were persistent and worked through every hurdle while reassuring me along the way that "where there was a will there was a way." Brad was even available after hours to help with any questions I had or to help me make accurate decisions. I would definitely work with them again and would absolutely recommend them and Caliber Home Loans to friends and family. Thank you for making a tough, nerve wracking situation the best it could be!

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 5, 2016

    We worked with Mark ** for over a year with two different lending companies! His service was exceptional! He always kept us informed, always gave us correct and accurate information, and worked with us all the way to the end. He went out of his way to secure a VA loan for us with a 30 day closing. He was always professional and pleasant to work with!! We'll work with him again!

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2016

    John ** and his team were nothing short of amazing. Easy to work with, easy to reach and super responsive. I would highly recommend John to anyone looking to buy a home.

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    Verified purchase
    Staff

    Reviewed Jan. 5, 2016

    Awesome to work with. Everything she committed to she delivered. Would recommend her without hesitation!

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    Verified purchase
    Transparency

    Reviewed Jan. 4, 2016

    We were a relatively inexperienced couple buying our first home with an FHA loan in a very hot market. Trevor and his team were clear, consistent and friendly to us as we stumbled around trying to weave straw into gold. They got us the house we wanted with flying colors.

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    Staff

    Reviewed Jan. 4, 2016

    Responsive, helpful, thorough and positive.

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    StaffLoan ProcessRates

    Reviewed Jan. 3, 2016

    It has been 1 month since the closing of my new home. As such, I've had some time to reflect on my loan experience. In doing so, I must say your underwriting process was an extremely painful experience for me. However, I will also admit that I cannot falter the underwriting dept for doing their job and being very thorough in this process. Through it all, Casey and Brad have been extremely professional despite my frustration. They kept their cool, professionalism and focus on the task at hand. For that, I'm extremely grateful of their support in securing this loan and a fantastic interest rate. In the New Year, I look forward to moving my family to our beautiful new home. Thank you once again, Brad and Casey for the great support through it all.

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    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2016

    Caliber Home Loans helped me while in the middle of the closing my home, another company... let's just say... "they dropped the ball." When Edwin ** contacted me, he quickly assessed the situation and got everything back on track. My family and I thank you Edwin and the rest of the Caliber Team for all your help! I would definitely recommend you my friends.

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 1, 2016

    Rosie ** and the team at Caliber Loans made the process of purchasing my first home one of the best that I have experienced when obtaining a loan of any kind, especially one to this extent. The process was smooth with no delays in closing. The staff made sure they were available to answer any question that I had and were patient as I had to return multiple times with various documents that I needed to gather. I never felt like I was a "bother" to them during the entire process. I would recommend Rosie ** and Caliber Home Loans to anyone looking to purchase a home.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 31, 2015

    I had a difficult financing scenario, but the Keane ** team helped me through the process with the loan that got me into the house I wanted and got me to the finish line on time. It was a hard process, but Keane's team helped me with the heavy lifting and kept me on track. I'm very happy with the members of Keane's team that I worked with and I would highly recommend working with their office.

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    Caliber Home Loans
    Response from Caliber Home Loans

    Great feedback, James! We genuinely appreciate it and we’re glad to hear that you were happy with your home purchase experience!

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    StaffLoan Process

    Reviewed Dec. 25, 2015

    Allison ** team at Caliber Home Loans was excellent. They made the refinancing process practically stress free. The only reason I say 'practically' is because anytime you do something financial as big as a home refinance, there is always some stress involved. I would use them again and definitely refer my friends and family to them.

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    StaffLoan Process

    Reviewed Dec. 24, 2015

    We began our process with Caliber Home Loans with Paul **. He was gracious, professional and helped us step by step through the loan process. We have already recommended him to a friend and will continue to do so. Thank you Paul and thank you Caliber Home Loans for making our dream come true.

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    Loan Process

    Reviewed Dec. 24, 2015

    Linda with Caliber was very helpful in getting the loan I needed in order to buy a home. Thank you.

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    StaffLoan Process

    Reviewed Dec. 24, 2015

    Drew ** and team were a pleasure to deal with during the stressful process of buying a home. I would certainly recommend Caliber to others!

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    StaffLoan Process

    Reviewed Dec. 24, 2015

    Richard walk us through the entire process and had the patient when we had a few flaws. He continue to encourage us when things were slowly moving. Wow, what an organization to work with.

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    StaffLoan ProcessTransparency

    Reviewed Dec. 23, 2015

    Everyone I dealt with was very professional and helpful. They explained everything I asked about and made the process a lot easier.

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    Loan Process

    Reviewed Dec. 23, 2015

    Katherine and Lysa, Did a great job taking me thru the process. I will be working with them again to finance some more investment properties. Thanks.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 23, 2015

    Chris and the staff did a great job with my loan process. They helped me out with questions about loan and even questions that didn't have to do with loan just other banking info. Very helpful - glad I found ya'll. Thanks for all the hard work and a fast closing.

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    Staff

    Reviewed Dec. 23, 2015

    Bill & Theresa are wonderful! Fantastic communicators and professional.

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    StaffLoan Process

    Reviewed Dec. 22, 2015

    I would like to say "Great Job" to John ** and his staff associate Sherilyn! They both made my loan process easy and "no hassle, stress-free". I would work with John ** anytime in the future and would highly recommend others to him and Caliber Loans! Thanks a million John. You are awesome!

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 22, 2015

    I don't take the time to write reviews often, but I would not have bought a home this time around if it wasn't for Brad ** with Caliber. We were having such a bad experience with our realtor and the loan officer of his recommendation and were about to give up the house hunt and rent for a while longer. But, out of coincidence we got Brad's number and our whole experience changed. He gave us great advice on how to deal with people/situations we were going through and we were able to get money back on a bad deal because of his advice. He went above and beyond in what his job required and was very knowledgeable and easy to get in touch with. I would never use anyone else again.

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    Caliber Home Loans
    Response from Caliber Home Loans

    Thank you, Sarah! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to help you with your home purchase.

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    StaffLoan Process

    Reviewed Dec. 21, 2015

    Jorge ** from the office in Los Angeles was extraordinary! He did everything in his power to meet our needs and go above and beyond what we could have hoped for in a mortgage associate. He worked hard and in an accelerated manner. Our realtor was very pleased with his performance on our loan. My wife and I would highly recommend Jorge and Caliber Home Loans to our family and friends!

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    Reviewed Dec. 21, 2015

    I had to have tie downs on my home (all brick) to qualify for re-fi. The engineer has yet to inspect work. Not happy with installation as they knocked holes in the sub-floor to attach straps. Since then, I have mouse problems, coming up thru floor. I can't seem to get anyone at Caliber in Grand Junction, CO. I need inspection and holes plugged up.

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    StaffLoan Process

    Reviewed Dec. 21, 2015

    Excellent service and experience. Our agent, Mike ** did a superb job throughout the loan procurement process. We would be happy to recommend his services and those of Caliber Mortgage to friends in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 21, 2015

    Kim ** helped me with my first mortgage and now my second. She has always been helpful and quick to respond to questions. She's great!

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    Staff

    Reviewed Dec. 20, 2015

    Ramez ** and Michael ** were great as we conducted our home search from the other side of the world! They were professional and methodical as we offered six contracts, got beat out on three, withdrew from two and finally bought a new home!

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    Reviewed Dec. 19, 2015

    Yes, I would recommend Caliber Home Loans to a friend. If it wasn't for Caliber we would not have our home today. Thank you, from all of us. Merry Christmas & Happy New Year.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 19, 2015

    Caliber was a convenient and effective home loan service for us. If you are looking for convenience and in-house specialty staff look no further. Mike ** and his team were there every step of the way to make sure we had what we needed. Fast and efficient.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 18, 2015

    I was very lucky that my realtor recommended Kevin ** as a mortgage loan person. Kevin worked with me to get the best possible rate and supported me during those long days of waiting for the loan to be approved. He was available 24/7 via cell phone for questions or just to assure me that the waiting time was normal. I would definitely recommend him to friends looking to buy a house.

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    StaffLoan Process

    Reviewed Dec. 18, 2015

    So we just recently purchased a home with the help from Caliber Loans. Our loan officer was Fran **, she couldn't do enough for us. For example she was on vacation in Jamaica and we needed some questions answered and she found time to get back to us. Caliber, don't let that one get away. She was great. Thanks for the wonderful experience.

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    StaffLoan Process

    Reviewed Dec. 18, 2015

    I am a first time homebuyer that had the good fortune of being recommended to Caliber Home Loans with Casey ** as my broker. He has been great. I've asked a ton of questions and he has answered them all with patience and poise. Even when it took me a little while to garner some understanding, he was always there to help me through the process and make sure my needs were met. I really appreciated his dedication in making my first home purchase smooth, educational, and as stress free as these things can be. So to him and to Caliber I want to say Thank You! I look forward to the ease and security of working with you for the next 30 years.

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    Loan Process

    Reviewed Dec. 18, 2015

    I had a very good experience with your company. Thank you.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 17, 2015

    I would like to praise and highly recommend The Rick ** team for a very smooth transaction. From my initial contact through closing, everything was seamless and there were no surprises. In fact, they were able to accommodate my desire to close the loan a few days early. In fact, from the date the contract was ratified to closing was about 35 days which is quick.

    After hearing about mortgage horror stories (i.e. loans not being approved, settlements being moved around, etc.) I was pleased with the Caliber experience. I have purchased multiple properties after the past few years and the process with the ** team was the smoothest. I would highly recommend ** team and Caliber Home Loans to anyone planning to finance the purchase of a home in the Washington, DC metro area.

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    StaffTransparency

    Reviewed Dec. 17, 2015

    I've now used this company twice and I've had great experiences both times. It is simple, clear, and straightforward! The team is really friendly, easy to get a hold of, and makes you feel at ease. I would highly recommend this company to use for a mortgage!

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Dec. 17, 2015

    I had a great experience with Caliber Home Loans. I have been searching for a home for over a year now and my loan consultant, Andy ** was so helpful the whole way through. He was always available to answer any questions I had and being a first time homebuyer, I had a lot. He thoroughly walked me through the process and made sure I was doing what was best for me and my future! Ronda ** was very helpful and courteous as well. I would highly recommend Caliber Home Loans to anyone looking to buy. Very happy! :)

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    StaffLoan Process

    Reviewed Dec. 17, 2015

    Our experience with Caliber Home Loans was an excellent one. From the beginning of the loan application until the day we closed everything was handled efficiently, professionally and competently. There was one small hiccup with some of our papers being "misplaced" by a disgruntled employee but other than that everything went smoothly. Thank you, Belinda, Jane, Matt and Kristie for making this experience a pleasant one. We love our new home!

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 16, 2015

    Bill ** from Caliber Home Loans did a great job! He walked me through the process and made it very easy. Closed on time and with reasonable cost. Would definitely recommend to anyone looking for a smooth, hassle free experience!

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    Verified purchase

    Reviewed Dec. 16, 2015

    Was excellent and timing to close my mortgage. Specially thanking for Producing Sales Manager Bradley **.

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    Staff

    Reviewed Dec. 16, 2015

    Karen was great, answered all questions, real professional.

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    Staff

    Reviewed Dec. 15, 2015

    Excellent service! All the staff but especially Mrs. Alicia ** and her team were very professional. Highly recommended!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 13, 2015

    The easiest refi we have ever done. Joe was amazing. He had our questions answered in record time, papers sent and received quickly and made the process so enjoyable. Would definitely use Caliber again.

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    Customer Service

    Reviewed Dec. 13, 2015

    Very reasonable and easy to work with. Answered all of my many questions.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 12, 2015

    My loan originator, Brett ** is a master at customer service and promptness. My realtor was even amazed at the speed and efficiency that my loan was completed. I highly recommend Caliber to anyone purchasing real estate. Thank you for the great service.

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    Punctuality & SpeedLoan Process

    Reviewed Dec. 11, 2015

    Melissa was great. We closed a few days early which made the experience awesome!

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    StaffLoan Process

    Reviewed Dec. 11, 2015

    Martin was great to work with. He is personable, friendly and truthful. Martin made the whole process of refinancing my home very smooth and stress free.

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    Customer ServiceStaffRates

    Reviewed Dec. 11, 2015

    Overall good. Lack of response of phone call from representative. Used the 5 month old credit report rather than using report at closing date resulting in higher interest.

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    Verified purchase

    Reviewed Dec. 11, 2015

    We were using another broker who couldn't obtain a loan for us. Thankfully someone recommended Caliber and Alison ** came through for us in about three weeks. We were with the other guy for several months with nothing positive. Alison and her team knew our situation and that we were about to lose our house as the seller had enough of our first broker's promise that it would close tomorrow. They really saved our house for us. Thanks again!

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    Staff

    Reviewed Dec. 10, 2015

    The best service I have ever experienced. Everyone is so professional but they make you feel like family. They have your best interest at heart. I would highly recommend Caliber Lending. Ask for Tim. He is the best and so is his team. You want the best, call Caliber. Ask for Tim.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2015

    My wife and I had a wonderful experience with the team at Caliber! We had many questions and asked for many different scenarios and options. The team at Caliber always replied promptly and effectively. We would definitely recommend Caliber Home Loans to a friend.

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    Verified purchase
    Customer ServiceLoan ProcessRatesTransparency

    Reviewed Dec. 10, 2015

    Great overall experience. As a first time home buyer, they were very clear about our options and regional rates. Very open lines of communication via phone, email and text. Available beyond normal business hours as well. Compared Caliber against local and national lending organizations and the rate was very much in line with all of the other competitors. Would definitely recommend them for personal use. Even got a Christmas card from our loan officer, Laura, as our first piece of mail in our new home. :)

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    Loan Process

    Reviewed Dec. 10, 2015

    Carese made the entire process of obtaining my home loan as easy as possible. She told me anytime I had documents to fill out and when she needed everything in order to meet the deadlines of the builder. Overall wonderful experience.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 10, 2015

    First rate service in every way: quick, efficient, good rate, great communication.

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    Staff

    Reviewed Dec. 9, 2015

    This is my 2nd investment purchase home loan from Caliber and Joseph ** has been my point of contact on both. He's extremely responsive and coordinates well within Caliber and with 3rd parties to get loans done within tight timelines.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    My experience with Caliber Home Loans was without a doubt, the best choice I could have ever made. Mike ** whom was my loan officer made my pursuit of a new home a smooth transaction. I highly recommend that if anyone is looking to buy a home, to seek out Caliber Home Loans. Make them your first choice.

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    StaffLoan Process

    Reviewed Dec. 9, 2015

    Dan ** fought hard for our loan. For some reason it wasn't being approved through the system and there wasn't a good reason why. He kept with it and got us approved and closed. We highly recommend him.

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    Staff

    Reviewed Dec. 9, 2015

    All of the people who work in my files did it great job. Thanks million.

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    Verified purchase

    Reviewed Dec. 9, 2015

    I was particularly impressed by, and appreciative of, the efforts of Michael ** on my behalf.

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    Verified purchase
    Loan Process

    Reviewed Dec. 9, 2015

    Caliber Home Loans worked very hard to get my loan processed and approved. It was a very difficult loan being a contract worker, recently divorced, etc... But it all worked out swiftly and I purchased the new home I wanted! Thank you.

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Dec. 9, 2015

    When I was turned down from other lenders because of poor credit I turn to Caliber Home Loans. I was approved for way more than I could've imagined with a very competitive interest rate. The entire process went smooth from start to finish. The customer service was exceptional and the turn around response time was very expeditious. Thank you Caliber. I've already recommended them to everyone I know.

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    Customer ServiceLoan ProcessTransparency

    Reviewed Dec. 6, 2015

    Overall I was satisfied with my experience. I would have liked a lot more communication so I knew what was going on with my loan. For example I found out a couple of things that went wrong with an inspection from the current home owners and not from Caliber.

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    StaffLoan Process

    Reviewed Dec. 6, 2015

    Lori ** at Caliber home loans was very helpful and patient with me throughout my home loan process. She made everything go smoothly.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 5, 2015

    We cannot thank Jackie and Cary enough for all their effort. My wife and I recently purchased our first home and the team at Caliber was amazing. They walked us through all of our options and made what can be a challenging process easy! I would recommend Jackie and team to anyone!

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2015

    My experience with Caliber Home Mortgage was great. Not only was the process conducted in a timely fashion but it was done with excellent guidance. I have to say that the best part of it was their representative, Shane **. There was not one single time that I called him that he was not available. Refinancing and buying a home can be a very stressful experience, Shane had a way of making it not seem that way. Knowing that there was someone at the other end of the phone that cared and making you feel that you were in a partnership was unforgettable. Thank You so much Caliber for having an awesome representative like Shane ** and for getting this done for me.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 5, 2015

    ATTENTION!!! CROOKS!!! Dealt with this company for around three years. I do not have enough room to write the review that they need. People, please, please stay away from this company, unless you enjoy being charged illegal force placed insurance, talking to incompetent employees on the phone, and having to finally threaten with lawsuits to get things moving. And this is FACTUALLY CORRECT! I have a mortgage loan with my local bank now and it has been a wonderful experience. Dealing with Caliber was one of the worst experiences of my life!

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    Punctuality & Speed

    Reviewed Dec. 3, 2015

    Fast, efficient, and thorough. No problems. When other local banking institutions failed to meet my needs, Caliber came through like a champ. 100% recommendable.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    I can't say enough about Caliber Home Loans. Kevin and his team at the City Place West Palm Beach location is fantastic. The customer service is outstanding and they really care about their customer. From the beginning until the end of the loan process they are with you side by side explaining everything and helping you through the stressful process. I have told everyone about them and my realtor stated that she has never worked with a better broker who was organized and efficient. Great Job Kevin, Diane, and Athena.

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    StaffLoan Process

    Reviewed Dec. 2, 2015

    Bill ** and team did a great job getting my loan established and managing all aspects of the process. It couldn't have gone smoother. They were able to arrange to have the closing at my house rather than at the title company's offices. Thanks very much, Bill and Kim.

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    Verified purchase

    Reviewed Dec. 2, 2015

    Very satisfied with the service I received and with the flexibility of paying my mortgage online and bi-weekly.

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    Staff

    Reviewed Dec. 2, 2015

    Had a very good experience working with Matt ** and his team.

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    Staff

    Reviewed Dec. 2, 2015

    I was very pleased with the service provided. Caliber was very organized and helpful. I would definitely recommend using Caliber Home Loans.

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    Staff

    Reviewed Dec. 1, 2015

    Amazing group of people. It was a pleasure working with them on getting our first house. I highly recommend Caliber Home Loans! :)

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    Staff

    Reviewed Dec. 1, 2015

    It was a pleasure working with this company. Everyone was honest and very professional. I would recommend them to my friends & family.

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    StaffLoan Process

    Reviewed Dec. 1, 2015

    Justin ** from the Santa Barbara office was able to close our FHA loan in 17 days. I can't say enough about his professionalism, caring, and follow-through. It was an excellent experience and I would definitely recommend Caliber and Justin to friends and family. Thank you!

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 1, 2015

    I am happy for refinancing my house with Caliber especially with Mr Devin ** as a loan officer. During the process he always answer my calls on his cell phone and tried to do his best to give me a better service. I appreciate his business, he's a very nice man doing a smart job. I'll recommend him to friends and family. He's on demand.

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    Staff

    Reviewed Dec. 1, 2015

    Absolutely. Good guys and good services. Thank you.

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    Verified purchase

    Reviewed Dec. 1, 2015

    All went well and I recommend to family and friends.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 1, 2015

    From beginning to end I was met with superb customer service from everyone on the Caliber team. I was always informed, questions were answered promptly and they went above and beyond to process my home loan quickly and smoothly. I had zero issues! Amazing company and I would recommend them to anyone. Thanks Caliber Team for making my first home buying experience wonderful!

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    StaffLoan Process

    Reviewed Dec. 1, 2015

    Today getting a loan is frustrating and painful. Caliber made getting my loan easy! Thank you for working with me!

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    Verified purchase

    Reviewed Dec. 1, 2015

    Caliber did an excellent job with the refinance on my home. I would definitely recommend them to a friend.

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    Verified purchase

    Reviewed Dec. 1, 2015

    It was a great experience to buy my house with this company. I recommend everybody to buy with them.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 1, 2015

    Tim ** helped me with my first home purchase. He was informative, helpful and really made my experience better. I would highly recommend Tim and Caliber to anyone who wants a hassle free loan experience. I've yet to hear of a better first home experience than the one I had.

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    StaffTransparency

    Reviewed Nov. 30, 2015

    I was referred to Alex by Citizens Bank my bank. From the first time I spoke with Alex, he made me feel comfortable and confident. He clearly explained things to me so I knew exactly what was going to happen and more importantly it did! I am so very grateful for Alex and his assistant Joyce and all they have done for me. I would proudly recommend them to my family and friends!

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    Staff

    Reviewed Nov. 30, 2015

    Our representative Alison ** was excellent. Very responsive and thorough! Corporate needs to look at its data encryption tools. The Cisco tool you are using to secure documents is high unintuitive even for seasoned technical professionals. Several attempts to send docs with your people failed leading to snail mail transmission. You get points for caring about data privacy for sure. Thank you!

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    StaffTransparency

    Reviewed Nov. 30, 2015

    Scott and Michelle were very thorough and explained everything as asked! I would definitely recommend them to any friends buying a house! Very professional too!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 30, 2015

    I had a very pleasant experience with Caliber mortgage co. Everyone at Caliber made me feel like I was important and took me through the process of purchasing my home without a hitch. Closing was very pleasant experience as well. I would recommend you to all my friends. Thank you for all you did for me to make sure I had a great experience and now own my home. Caliber you are the Best!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 30, 2015

    I had an awesome experience with Caliber Home Loans. I recently moved from Las Vegas to Colorado. While this is a nerve racking situation working with David ** and Katie ** was great. Both amazing people, that are great at what they do and it's obvious they care about the people they work with!! No doubt I'd recommend them to anyone!

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    Verified purchase

    Reviewed Nov. 30, 2015

    Better than the best.

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    Punctuality & SpeedStaff

    Reviewed Nov. 30, 2015

    So easy! Really professional in every way! Timely and easy! Thank you!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 30, 2015

    I will be recommending Caliber Homes to all my friends who are looking to buy a home. Lafe ** was very nice, but most importantly he was knowledgeable about the business. He was upfront about goals I needed to meet in order to obtain my home loan, and was on time with all the paperwork needed. I didn't have to call him once about where is this or why that. But, any questions I had he answered thoroughly.

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    StaffLoan Process

    Reviewed Nov. 30, 2015

    Many thanks to Shannon ** and her team in Vero Beach, Fl. Shannon and her team did an exceptional job in orchestrating the loan on my long life dream. A dream of one day owning a home on the beach where I grew up. I am going to let my friends/anyone that are looking for a place anywhere. Tell them to call Shannon ** at Caliber Home Loans for their financing needs. Once again I commend Shannon and her team in Vero Beach Florida for an exceptional job, thank you all.

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    StaffLoan Process

    Reviewed Nov. 30, 2015

    I don't know why I didn't do this earlier! What started in August as a dream of improving my credit rating, paying off debt and refinancing my home, ended up a Thanksgiving gift. I can't say enough good things about Robin **, my loan officer. The process was step-by-step and Robin made it manageable, even enjoyable at times.

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    Staff

    Reviewed Nov. 30, 2015

    There was a ton of paperwork but with the internet, mortgage broker and Caliber Home Loans they helped with the confusion with their continued knowledge of all aspects all of that paperwork. They are very friendly and I would recommend them to anyone!

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    Customer ServiceStaffTransparency

    Reviewed Nov. 30, 2015

    I appreciated the communication from our lender Gina ** who kept me up to date on the upcoming emails or secured documents emails I would get. I am a bit more hard copy so it was great. She also went above and beyond to help in formatting some of the information. The issue we had was with the appraisal that was a lazy job. I am a realtor and would never recommend this appraiser to a client.

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    StaffLoan Process

    Reviewed Nov. 30, 2015

    I received the utmost professional and diligent care with Marilyn **. I would recommend Marilyn and Caliber Loans to all of my friends. I applied for and received a mortgage for a new home. The closing went smoothly due to Marilyn's thorough work and research. She is a caring individual who listens carefully to respective clients and their needs.

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    Loan Process

    Reviewed Nov. 30, 2015

    Other than having a wonderful experience with the pre-closing (pre-qualification through required paperwork) process, the actual closing only took an hour! I have to accredit much of that to Caliber. Thank you :)

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    Staff

    Reviewed Nov. 30, 2015

    Caliber Homes I must say for a first time home buyer they are tremendously awesome & very professional in providing extra service & care to offering great peace of mind. Thank you humbly Caliber Homes! :)

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    Staff

    Reviewed Nov. 29, 2015

    To Caliber Home Loans: Very happy with service, personal, and outcome. Laura ** is a wonderful person and was very helpful. Please let her know how happy I am with her and the help she gave me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 29, 2015

    I worked with Cathy ** to obtain a home loan to provide for funds with which I was going to remodel a bathroom. I was also going to use funds to pay off an existing line of credit. Cathy has to get the award for hardest working loan officer in the world. She would call me with information well after normal office hours and stayed late to be with me when I signed all of the final loan docs. Her level of service, and by extension, the service I received from Caliber was remarkable and well beyond the level one expects in today's world.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Nov. 29, 2015

    There was very poor communication among the people I worked with. I would supply 100 pages of documentation, nothing would be done for a week and then they would ask for the same items as if they never received them. I would resupply to one person on the team and they would not give to the rest and then someone else would ask again. I have bought many homes and this was by far my worst experience.

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    StaffLoan Process

    Reviewed Nov. 29, 2015

    We found Melanie ** and Jennifer ** to be very professional, knowledgeable and efficient. They were very friendly and made the process a positive experience. We would HIGHLY recommend them and Caliber to anyone buying a home.

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    StaffLoan Process

    Reviewed Nov. 29, 2015

    The staff are a professional bunch that worked together to helped us go through the process of purchasing our home. We were very impressed and are happy to refer them to our friends in their house purchase.

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    StaffLoan Process

    Reviewed Nov. 29, 2015

    My home loan officer, Jill ** was very helpful in facilitating the home loan. I am happy.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 28, 2015

    Working with Scott ** was a pleasure. He explained the loan clearly and thoroughly. He was quick with an approval letter when we submitted the offer on our house. He monitored our loan's progress through the full process and attended our closing. I am a repeat customer of Scott's and would recommend him and Caliber Home Loans to anyone interested in a knowledgeable loan professional who provides excellent service.

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    Staff

    Reviewed Nov. 28, 2015

    Lucy ** and all of the folks at Caliber Home loans worked extra hard and got me into the house of my dreams! They are wonderful, caring and compassionate people who want the best for their clients.

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    StaffLoan Process

    Reviewed Nov. 28, 2015

    Very satisfied with Caliber process and our Mortgage Advisor Nancy, very professional.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 27, 2015

    My experience with Caliber home loans was not a very pleasant one. While I am happy for the rate they were able to get me, I went through a lot of unnecessary paper fetching and e-mailing to not only my financial officer but his 3 assistants (that was something else entirely). Firstly, while Caliber claims to be a safe avenue to share personal information, I still don't particularly feel comfortable handing out multiple sheets and copies of my social, address, name, phone, etc. to not just one 'assistant' but multiple. Not only did this make me feel like my personal info was not so personal anymore but it really jumbled up the papers and had me running around during my hours at my job trying to make sure I sent everything by their deadlines. Although this was my first time going through the buying process, even I knew it could have gone better.

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    Staff

    Reviewed Nov. 25, 2015

    Staff which assisted me was excellent. They answered all my questions on a very timely basis. Would definitely recommend the staff which I worked with.

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    Customer ServiceOnline & AppStaffLoan ProcessTransparency

    Reviewed Nov. 25, 2015

    The application process didn't go very smooth, communication seemed to be the problem. We stuck with it and got through the process. We set up the direct payment and received the date of withdraw. Then received a payment invoice in the mail for another date. It is impossible to reach a "live" person to get an answer. Communication is terrible.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 25, 2015

    Marty was wonderful to work with during our refinance. Everything was explained in detail and he always kept us up-to-date on the progress of the loan. We would definitely use marty again and refer him to friends.

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    Reviewed Nov. 25, 2015

    Jenifer and Christina were very easy to work with and made things very easy.

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    Staff

    Reviewed Nov. 25, 2015

    Everyone involved was very professional & able to address any issues that came up in a timely manner. Any questions or additional documents that were needed the associates were quick to procure & communicate to me what I needed to do. Would highly recommend Caliber to family & friends for a home loan.

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    StaffLoan Process

    Reviewed Nov. 25, 2015

    Great place for a home loan. Staff was very helpful.

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 24, 2015

    I used Cobalt for my initial mortgage in 2012 and Eileen was good but my experience with Brian ** was exceptional. He also responded quickly. Was very transparent on timelines and expectations and he never made me do any extra steps. It happened so fast and I'm closed with cash out, a better rate, shorter term for the same amount a month. Will recommend Brian to any of my friends looking at buying or refinancing.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 24, 2015

    We had a great experience with Caliber Home Loans. Chris and Jeff could not have been more helpful and responsive. In fact, we would not have closed on the home we did if it wasn't for their team. We really appreciated their willingness to answer questions at any time and walk us through the process. Many thanks!

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    StaffLoan Process

    Reviewed Nov. 24, 2015

    As always it was a pleasure working with Rodney. He is very professional and kept us updated throughout the process. We recommend him to our friends and family.

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    StaffLoan Process

    Reviewed Nov. 23, 2015

    Over we had a great experience. Britt was great to work with. The only thing we were not crazy about was that near the very end the underwriters were asking for information that we had already given and had to provide it again.

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    Punctuality & SpeedLoan Process

    Reviewed Nov. 22, 2015

    We received fast and professional service in purchasing a home. Would be happy to recommend Caliber to any and all our friends who may be interested in a mortgage company. Thank you for making home-buying a pleasure and we have appreciated the quick handling of our VA loan.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 21, 2015

    From the time my loan was written through the time of closing, it only took 30 days. I was amazed at how quickly they got things done, and responded to any of my requests. They did a wonderful job and I will be referring friends and family.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 21, 2015

    Dealt with this company for around three years. I do not have enough room to write the review that they need. People, please, please stay away from this company, unless you enjoy being charged illegal force placed insurance, talking to incompetent employees on the phone, and having to finally threaten with lawsuits to get things moving. And this is FACTUALLY CORRECT!! I have a mortgage loan with my local bank now and it has been a wonderful experience. Dealing with Caliber was one of the worst experiences of my life!

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    StaffLoan Process

    Reviewed Nov. 21, 2015

    I had a great experience with Caliber Home Loans. Sara ** was a great help in my loan process and I will definitely be recommending her to all my coworkers. She was patient and helped me understand the whole process. I greatly appreciate what she has done for me to get me in my first home. Jocelyn ** was also a great help in my process. She was on top of what paperwork I needed to provide. I just want to thank them for everything they have done.

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    StaffLoan Process

    Reviewed Nov. 21, 2015

    Mr. Karl ** and his staff kept us updated and in the loop with the status of our loan application and Ms. Samantha ** ensured all the forms were correct which kept our closing on track. Karl's team was phenomenal. I highly recommend Caliber Home Loans. Thank you.

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    StaffLoan Process

    Reviewed Nov. 20, 2015

    Tom ** was our Sr Mortgage Banker and he did such an amazing job. My first loan from US Bank didn't go so smoothly and I was dreading buying a 2nd home but I was well taken care of and Tom was on top of it all. I would recommend him or anyone else at Caliber.

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    Staff

    Reviewed Nov. 20, 2015

    Caliber Home Loans is a fantastic company to work with from start to finish. Andrea ** was amazingly helpful and answered all of my questions! I would highly recommend Caliber Home Loans to any new and first time home buyers!

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    Verified purchase

    Reviewed Nov. 20, 2015

    Tom ** was great. He even had an assigned seat for me. Very happy with results.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 19, 2015

    It took almost a year from the first contact I had with Kevin, until I closed on my loan. Understand... this was a GOOD THING! When I first contacted Kevin I was just looking to see how much of a loan I could qualify for while looking for homes within the parameters I set for myself. Then I started investigating a possible joint loan with my mother to move her out of her home and into something that made more sense for her. Then... my mother passed away and everything was put on hold. Then I had an opportunity to purchase my mother's home from her estate. Kevin found a novel way to make everything happen and did so very quickly once he was given the go ahead.

    Throughout that year Kevin was always very professional and supportive. Never did he try to force any particular path or time frame on me. He remained very flexible and rolled with all the changes I presented him with. I can't imagine any other broker (and his very able assistant) having the patience and commitment to make this work. It was truly a pleasure working with these men and I would highly recommend to anyone that is even just curious about what they may or may not qualify for, to contact Kevin and Travis. They possess the knowledge and skills to take a situation "out of the box" and bring about a solution that works. I have all the confidence that they can do the same for you.

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    Staff

    Reviewed Nov. 19, 2015

    Cameron ** made this a very smooth and easy transition. Very professional and personal. GREAT JOB. Thanks.

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    Customer ServiceLoan Process

    Reviewed Nov. 19, 2015

    VA loan in FL, 2nd time Caliber customer, A+ experience. Great communication, period.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 19, 2015

    I recently made my first home purchase. I did not know what to expect going into this venture. I was referred to Kim by a mutual friend. Kim was very professional and walked me through every step to make sure I understood everything. She was very patient with me. Kim made this a very enjoyable experience! I am very thankful to have worked with Kim and look forward to working with her in the future! I will definitely be recommending her to my friends!

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    Loan Process

    Reviewed Nov. 19, 2015

    So many folks seem to avoid refinancing because of the process involved, but Cathy ** made it simple and easy, again. The biggest affirmation I can make: for this 2nd refinancing, I didn't even think twice about researching someone new or a new company; I went straight to her.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 19, 2015

    Brian reached out to me to discuss how Caliber could help my husband and I make our dreams of living in Washington a reality. He assisted us through the loan process in a professional manner. He communicated as appropriate. A special thank you to Sheridan for her help. Team ** is awesome.

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    StaffTransparency

    Reviewed Nov. 18, 2015

    Candace **, in the Port Hadlock office, couldn't have been more helpful. She explained everything so that I could understand it. She was always available for updates and clarifications, and everything was done professionally and expeditiously.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 18, 2015

    I am very pleased with the level of service that Caliber provided for me in the purchase of second home in Washington State. The Caliber staff (from top to bottom) was very attentive and communicated well with me at every point, and made sure that had all the proper documentation and information required to complete my loan application.

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    Staff

    Reviewed Nov. 18, 2015

    We worked with David ** and Katie **. Their level of professionalism and expertise was exceptional. I will and have recommended Caliber Home Loans to family and friends and will do business with them in the future.

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    Reviewed Nov. 18, 2015

    I would thank Mark ** for his understanding with the frustration of continuous questions about income from mineral rights held for generations.

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    Loan Process

    Reviewed Nov. 18, 2015

    Josh ** was awesome. The rest of the experience sucked.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2015

    Besides having the normal endless paperwork, both Andy and Lani were both excellent to work with. They responded to my phone calls and emails promptly and helped me navigate this sometimes confusing process. I highly recommend them and their staff.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 18, 2015

    I am very pleased with choosing Caliber for my house loan! Everyone that was working with me, were all very quick to respond to e-mails and always made sure I understood every step of the process. They kept things moving along and we were able to speed up escrow upon my request. I would definitely recommend Caliber Home Loans to anyone interested in buying a house!

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com