Bank of America Gift Cards Reviews

I received a $50.00 Exxon Mobil gas card issued by Hallmark Insights (1-800-765-4438, customerservice@hallmarkinsights.com). When I checked the Exxon Mobil gas card website, there is not an Exxon Mobil gas station near my area not within 10, 25, 30 miles, etc. I called the above Hallmark number on June 30, 2008, and they informed me that they had received other calls with this same issue and advised me to call Bank of America.

I called BoA on June 30, 2008 and spoke with several representations and was placed on hold for 46 minutes. Then they hung up on me. I called back and was transferred to another department, and the person said there was nothing that can be done. I said this was not fair because the gift card is useless. I asked to speak with a supervisor and spoke to Katie, the team manager, who stated that she would email Thalese and Thalese would contact me in less than two days. I called back two days later, and after being transferred to numerous representatives and placed on hold for close to one hour, I requested a supervisor and spoke with Wallace. The senior stated that I should call Hallmark. I informed Wallace that I had already called Hallmark.

Both my employer and myself are out $75. BOA got all the money.

A year goes by and I never heard from them and of course no check arrived. When I finally moved and was unpacking I found the card again and remember that I never got anything so I call them again and they said they'll resend it. Nothing arrived again so one year and a month later I call again and this time they transfer me to another 1800 number because they can't do anything....so why did somebody say a check was on the way twice?

So I called the 1800-213-4074 asked for a supervisor and Linda gets on the phone telling me that Berry another supervisor would help me. Berry was the rudest person I have spoken to, she didn't want to help and said you are all out of luck maam. What kind of customer service is that? Linda of course never answered the phone when I asked for her. I have been with BoA for years even before it changed to BoA. and to loose a good customer over something so small and poor customer service is stupid, Boa need to hire better service, I'm closing my accounts and will definitely tell friend and relatives. Till this day BoA has kept my $100 cash I used to buy the gift card.