Bank of America Credit Cards Reviews

I have had the same Mastercard since 1974. It has been bought and sold by several banks over the years. Unfortunately, its life ended yesterday at Bank of America, after hundreds of thousands of dollars had been charged and paid during 35 years of honest practices on my part. Last week, I was embarrassed at the drugstore when the card failed due to fraud. I went home and called the customer service number only to get stuck on a revolving series of automated questions. They were exceedingly vague like, "Have you purchased something at a grocery store recently?" There were a lot of them and I wasn't sure what they were really asking, but I okayed them. Yesterday, my card was again denied. This time at my doctor's office. This time I called and demanded to speak to a person.

My APR was increased from 9.99 to 24.99. I called to find out the reason and was told that it was due to the economy and had nothing to do with how I pay my bills. With a $13,000 balance, that is quite the increase for someone who pays her bills on time and pays more than the minimum requirement. I was given the option to reject the increase, but that would close my account. Any charges to the card after I rejected it would cause the APR to go back up. I rejected the increase and applied for a credit card with a different company and I am awaiting approval. I am paying debts from a previous marriage and now have to face an even greater financial burden. Such a significant increase should be illegal, especially when placed upon someone who pays bills on time and is financially responsible.

Bank of America gave my wife a credit card with a $37,000 limit even though she was unemployed. She later had a job making $9 per hour which took her to a casino town twice a week. She maxed out the card and the minimum payment was more than she made in a month. When I found out, I begged B of A twice for a lower rate so we (I) could pay the card off. Twice they refused. I had to borrow the money from my parents (my wife's family is basically on a trailer park--I had hoped for better from my wife) to pay the card. Now, my tax dollars are subsidizing these pukes. Ken ** can't rot long enough or hot enough in hell for me.

I called to inquire about increasing the credit line and lowering the interest rate on BofA credit card. Credit limit was $11,000 and I owed $29. They not only did not honor my request but they canceled my card. I had never missed a payment. Canceling that card destroys my credit score as the debt ratio is increased. I am livid about this.

I was with Bank of America for years. I am one of those that have one credit card and pay it off every month. I began getting calls about why my payment was two months late. I looked at my bank records and it showed payments were made well in time of the deadline. Then they started talking about charges that weren't mine. When I told them they are not on my statement, we discovered we were talking about two different cards. I told them I didn't have but one Bank of America card, never have had two, and these charges were not mine. One of the charges was a cash advance for $25,000! They said I was listed as the primary account holder. When I inquired how they could let this happen and show me where I signed up for this card, they couldn't provide the information and said it was not their responsibility. I have had to hire an attorney. Never do business with Bank of America! They have obviously been mailing out card requests and accepting anything. Then they go after the unwary "account holders." This is fraud, an outright scam.

My credit card payment lost in transit. Bank increased credit rate to 27.9% on top of late fee. This more than doubled the payment. Talking with the bank proved futile. No understanding for errors and no attempt to reason with consumer. These actions are very unfair to consumers who pay their obligations on time.

We had a credit card balance we wanted to pay off on our Bank of America credit card. We've had a credit line at Chase for $35,000 for a long time, and also receive blank checks from them in the mail every few weeks. Each time we receive the checks, the credit line of $35,000 is right there on the top of the checks. We would also check this credit line online periodically, just to see if it was still there. We finally decided to use one of the Chase checks to pay off our Bank of America credit card. The check came back and did not go through, which was very shocking to say the least. We firmly believe that someone from Bank of America caused this to happen, and even deliberately damaged our credit.

I had a question about my Bank of America credit card and called back in May of 2008. When asked about "Credit Protection Plus" I declined it because I always pay my bill and never purchase things like that. For a while now, I haven't received any statements because I was away for school and have paid the balance by getting the amount owed by phone. And for the past couple months, I have not used the card and was trying to pay it down. Still, while making more than the minimum balance, it was still over the limit. So I got curious and called the 1-800 number. Then, I found out for the past year it wasn't just ridiculous finance charges continuously pushing my account dangerously close to being over the limit and sometimes taking me a few dollars over, but it was their almost $50 "credit protection policy," which I know I did not opt to get in the first place.

Bank of America recently hiked my credit card's annual percentage rate from 7.9% to 12.9%, even when I always paid on time and never exceeded my credit limit. When I contacted BofA, the option I was given was to either stop using my card for future purchases and the APR rate will return to 7.9% for the current balance, or continue to use it and pay a much higher rate--12.9%.

I received notification that the interest rate on my Signature Visa was going to be increased if I did not choose the opt-out. So, I called and went through several "account managers" until finally I was given the option of having a call back from an upper level account manager. That person (Kimberly) called me back and after a long discussion, she offered me a lower interest in exchange for my business. (I have four accounts with Bank of America, all in good standing, all with high credit lines and have been a loyal customer since 1996.) Needless to say, I was extremely grateful. Because the account was designated in the opt-out category, she had to get help over-riding the rate but was successful and continued to tell me that this rate would be effective with my 5/31 statement.

I discovered and reported a suspicious charge on my credit card to Bank of America. They transferred me to disputed charges where they took the charge off of my acct. I explained it wasn't the $5.10 charge I was most worried about, but (1) being identity theft and (2) my APR increasing. (B of A recently sent me a change of account information stating my APR was changing but I could opt out. I chose to opt out to keep my 7.9% APR knowing I could no longer use this credit card. Consequently, use of this credit card automatically increases APR to 14.9%. I took both my husband’s and mine and immediately filed them away. This is where the suspicious charge comes into play. After speaking with the disputed claims department, I asked to speak to someone about my APR changing. Catherine assured me the APR was still the same which did not appease me knowing a full billing cycle had not occurred. I explained this to her and once again she assured me not to worry, there would not be a change. Unfortunately, today I opened my monthly statement to find my APR now at 12.9%. Two phone calls later, first to Sue in customer satisfaction who offered me an APR change of 9.90%, which I refused, and I asked for a manager. The manager called me back, and after a long strained discussion, he told me all he could offer was a $221.00 credit and the 9.90%. I wanted them to return me to the agreed upon APR at 7.9%, explaining it was not a charge I made and my credit cards were safely tucked away for the last 3 months. He said, "I have no way of knowing whether you made those charges or not." I told him this was calling me, the customer, a liar.

On June 5th, I called Bank of America's Customer Service Department in order to get some advice about what options I have under my current financial situation. My problem is that I am not able to pay my Bank of America's Credit Line bill because of an economic hardship I am experiencing at this moment. I was calling Bank of America in order to get some kind of temporary hardship forbearance or reduced payment plan, before incurring in a default.

I had a card and it went to collections. I was paying it off and the payments did not go to the card. I need to find the account number and make sure it is paid. It is not listed on my credit report. I did one bank transfer and I need the info for where it went to. Can you help me get this info? Severe harassment and low credit score and a bunch of really bad things happened to me. I need it paid off. I need the number and why it is not on my credit report?

I was one day late with card payment, so they raised my finance charge to a higher rate. I think that they should be a little more forgiving to the consumer as the people of this hardworking country, who gave their tax dollars to bail them out. My pay has gone $200 higher, making it harder for me to make payments to reduce this loan.

In April, I had a call from Mr. David ** who was representing Bank of America regarding past due credit card/loan bills I had for two accounts through them. I have had a number of conversations with them prior to this call and they were aware of my financial problems. They not only contacted me (the same day) but also my husband and a family member, whom I have difficult relationships with for over 20+ years, with an urgent message for me to contact them. This was both embarrassing and uncomfortable since the reason for my difficulties with my family member was because I was a victim of physical abuse.

Twice, they have sent me credit card bank statements in an unsealed envelope. When I called to complain, customer service said I could request online statements instead. That's not the point. I expected a sealed envelope. Now, I'm concerned about who's seen my account information.

I received a new card to replace one that was expiring. I was notified my credit limit was increased to $23,100. I used the card, and it was declined. I called customer service, and they said my account had been deactivated; however, they never sent me any notice. I tried to reopen the account and was told they didn't feel comfortable doing so. I have a second card with them and received my new card to replace the one that was about to expire. Statement noted my credit line was $23,100, as it has been for many years. Not long after that, I received checks for balance transfers and noticed it stated my credit line was $10,000.

I had a credit card with approx $11k + owed on it. I paid the entire amount in March. I then called the company and verified I had a 0 balance and asked them to close the account. I checked my credit report and they were reporting me as late. After verifying the balance and closing the account, they charged additional interest and fees. I never received notice. They have damaged my credit report with their action.

I am an existing customer who called customer service 2 weeks ago to find out what my options would be if I were to get laid off, whether they could reduce my interest rate, etc. I immediately got transferred to the credit department because the customer service person assured me there are many options and they work with their customers. I spoke to the credit person and he immediately asked me my monthly mortgage payment, husband’s bills, etc. and then automatically pulled a credit report on me. I did not ask for any credit report to be pulled on me. All I was calling about were options in this "what if" scenario.

I have been a BOA customer for 10+ years. I have 3 credit cards and 2 bank accounts with Bank of America, and have never been late on a payment. At the beginning of this year, BOA raised my interest rate on my credit cards. When I called to find out why, I was told I should've received a letter stating I could opt out. I told them I did not. I was told I would have to stop using my credit card for the opt out rate. I told them I use my cards for expenses and didn't understand why I would have to stop using the cards. While on the phone with the rep, they lowered my credit limit on one of the cards stating the balance to income ratio was too high. I told her that was ridiculous and not to touch the card. It was done anyway, that I had no choice.

My daughter, Abigail **, put a $1,000 deposit on her Bank of America credit card for her upcoming honeymoon. She has never been late with payments and has a very good credit history. She recently got approved for a house and suddenly she gets a message on her cell phone that they have closed her account. This means that the balance she was going to put on this card cannot, so consequently no honeymoon.

One day in my car driving to the small business that I own in Beverly Hills, CA, I was listening to Jean Chatzky as I do every morning about credit cards. She mentioned if you have some credit card debt and is paying it down, pay on time as you should, maybe double up on your payments as I do, you can call the credit card company and ask to raise your credit limit so that you’re at least paid up to 30% of your credit line, which I did on 05-27-09. It will raise your FICO and credit score. In the meantime, it will possibly raise your credit/FICO score.

Bank of America allowed my relative to take my daughter's credit card and sign his name to charges well over $5,000.00. To add insult to injury, increased my rate from 5.9% to 13.65% variable. They took 6 weeks to send me a letter, stating that there was "irregular activity" on my card - a card that I never charge on day to day. I only use that card for my daughter's tuition. It has cost me $6,200.00 plus interest. They wouldn't even let me pay on the old rate!

I have been a customer of BoA for several years. I have multiple credit cards with them and have built good credit lines over the years. I had to take some balance transfer offers over the last couple of years to invest in a business and the interest rates charged for the cards is much better than any business loan I could get from a bank. I have always maintained an excellent payment history and had good credit scores. They would send me couple of offers every month and I used some of the offers. I have always paid more than the minimum balance.

I was told by Bank of America that a check card was ordered then mailed out to an unknown address. After activation of this check card, a deposit was made into my account in the amount of $1,100. Within the same minute of the deposit, a withdrawal was made in the amount of $500.00. A second withdrawal was made in the amount of $400.00 and a third withdrawal was made in the amount of $280.00. I asked how could this have taken place? How could a card be mailed out to an unknown address without my consent? How could a pin be established and changed without my consent? How could my address be changed without being contacted by the bank? They said they didn't have to notify me. I was very hurt by this remark.

BoA has again reduced our three accounts' limits for the second time in four months. I have documentation that my wife and I both took a forty-point hit on our FICO scores because of it. We're now waiting to see whether we will take another hit. We went from 720 to 680. I suppose we'll now go down to 640 which isn't worth crap these days. Upon calling to complain, I was told rudely that "credit cards and line of credit accounts aren't meant for long-term borrowing." When I asked the obnoxious little ** what the Bank considered "short-term versus long-term," he had no reply. I then asked him for my state's resident agent for service of process and he had no clue what I meant. I replied that I plan to file suit and needed someone to have the Sheriff physically serve papers on. He said to call "our legal department at 800-876-1204." That number is a perpetual answering machine somewhere. The recording states it is a law office of Mann Bracken, LLP or something close thereto.

On 5/20/09, a supposed representative from BOA called and asked a lot of personal financial information. I gave some then became leery as I had never been contacted before by any Bank for personal credit information. Today, I received my new AAA Visa and when I called to activate the card, I was told the account had been closed? I owed no money on this card and had a $24K credit line. Come to find out this AAA card is a BOA card. Now they have closed all my BOA cards, well not the one that has a $375 balance. I owed nothing on those cards nor did I ever miss a payment or was ever late.

I have had the same Visa for over 20 years. I was never late with a payment. Then, I received a notice from BOA that they were cutting my credit allowance to half. It was reduced from $20,000 to $10,000. Then, I received a notice that fees and interest rates were being hiked to an outrageous amount. No problem, I thought. I have never been late. The next billing statement that I received was filed in my "to pay file." I did not notice that BOA had moved the payment due date up by 5 days. Thankfully, I caught this change by accident.

I have been with Bank of America since 1993. I have had 3 mortgages with Bank of America, the current one for $97,000 on my home valued at $272,000. I have my checking account at Bank of America, a $26,000 CD, a $33,000 CD and a $342,000 IRA. The IRA is a small part of my retirement with considerably more at Vanguard and Fidelity.

I had three cards with Bank of America reduced from less than 30% debt to credit line to 98% of debt to credit line. Each time one reduced my line, my credit score lowered. The next would then send notification of lowering my lines. Now I am at 98% on all three cards with Bank of America and my credit score has dropped from 710 to under 650. This is crazy. The banks get our tax dollars and they remove our lines and kill our credit scores while they now get the greatest spreads on rates in nearly 20+ years from the Federal Reserve. The only ones getting paid off this whole debacle are the politicians who are in cohorts with the banks and the bankers themselves. What happened to consumer rights and fair business practices? Crazy. I'm moving to the Caymans.

How to make this short? I'll try. When the minimum monthly payment rules changed in 2006 (or 2005?), I closed my BOA credit card account with the understanding the current interest rate and monthly payment would stay in effect until the account was paid off. No problems from 2006-2008. Every payment was made and often I paid more than the minimum. I did not receive my January 2008 bill and missed a payment. The February 2008 payment went up to $793 from the normal $155 and interest rate went from 7.99% to 31.74%. I was never late or missed a payment before. I called BOA and told them I would make the January and February payments over the phone right now if they reinstated the closed account agreement. The rep took my $414 payment then said, "Okay, now you only owe $379 by next week." Hello. Why do you think I was making minimum payments? Rep got nasty and made the comment "Not having the money is not a good enough reason not to pay your bill."

I received a notice that my finance charge was going to increase from 9.90% to 13.95%. I have approximately a $21,000 credit line of which there was a balance of a little of $5,000 with most at a 1-year 0% rate due to expire in May. I called the company and said I wanted to opt out of the change and close the account. My husband and I have an excellent credit history and FICO scores close to 800.

I had two credit cards with Bank of America with credit limits totaling over $60,000. There was zero balance on both cards. I hadn't even used them for about 6 months; I had never been late; and my credit scores were approximately 750 for all three bureaus. Out of nowhere, they closed both accounts, sending nasty letters like I had done something wrong. A call to a "credit-analyst" left me sick. The representative was simply rude and unsympathetic - and responded mockingly, "Thank you for your thoughts." The damage is yet to come. My credit scores will surely be sacked after this indiscriminate closing. This from a company that is on the verge of going-under, that is using my tax dollars to save itself. It is incredibly sad.

Bank of America increased my interest rate overnight for no reason. After being with Bank of America for 3-4 years, paying every bill on time, more than the minimum each month, my interest rate skyrocketed overnight. It went from 7.99% on only a small portion of my balance to 29.99% on the entire balance. When I called and asked why, the first girl couldn't explain. I told them that I was abiding by all their rules and didn't understand why they did this to me. She transferred me to another girl who said that it was because my balance wasn't going down fast enough. I said well, if that was a problem, then why didn't they just increase my minimum payment. She had no response to that.

With the bad economy, my husband (home building market) and I have been trying very hard to keep up with all our payments on our credit card. We are doing okay so far. In the last few months, a few of our credit cards lowered our limits without notice and I understand that as of right now, this is not illegal yet. But Bank of America upped my interest rate to 26.9%. They say they sent me a change of terms letter, but I did not receive it. I have been calling them and asking them to reduce the interest rate back to what it used to be but they are not willing to even consider this.

My credit line of $5700 was suddenly dropped to $5,100 without any notification. I went to use my card at a vendor and was told that I had insufficient funds, which I knew wasn't true. About 5 days later, I received a letter by mail stating that my credit limit had been dropped. I feel this is highly unethical to send this letter after the fact, rather than before, without my knowledge. However, here is the worst part. Since March of 2009, I have submitted payments (min due) per the email notifications I receive. However, Bank of America took these payments and applied them to the previous month, not the actual current month due; therefore, they have ruined my credit report by showing me as never paying the minimum due in time. They have never updated their records despite correspondence in writing via their website apologizing for the error and that it would be fixed.

On Feb. 26, 2009, I used an offer from Fidelity to pay off a balance of $10,970 on my B/A charge card. I did this because the B/A 0% interest rate was about to expire. I used a check from Fidelity to do this. I did this at a local B/A branch. B/A did not honor the check from Fidelity because they said that Fidelity was under common ownership. B/A changed my interest rate to 24.99%. They will not change it back to the 9.99% like they promised when I called them and went into my local branch.

I have two different business credit card accounts. One will let me set up a payment from my bank's checking account on the credit card due date, but the other won't. It's a software problem within their system, but they won't remedy it. My question is, do they have the right to discriminate between the same kind of accounts? Anyone can try to set up the payment on the accounts and one will let you, and the other won't.

What happened is that back on April 12, 2008, I made a payment of $11,000 over the phone with a Bank of America customer service rep. I am not sure why I paid over the phone, but I travel a lot and perhaps I was not near an internet connection as I usually make my payments online. I assumed the payment went through as I am sure I provided the correct routing number and bank account number for Alaska USA Federal Credit Union. I had already made a payment that month, so this was an additional payment on the account (both of the payments were not late).

Due dates float like a butterfly & sting like a bee. I was told by one of BofA's many heartless soldiers of usury that due dates fluctuate for staffing purposes. I have their paperless billing option because I'm somewhat sensitive to the environment. I was told that it was my choice not to receive a paper bill which has the floating due date on it and that it was my fault I have been late. A BofA "customer satisfaction" rep told me about a year ago that if I send my payments on the 17th, everything would be fine. I set an auto payment of $125 to go out on the 17th of each month. I was late six times in the past year without knowing it, paying $234 in late fees and having my int. rate hiked up to 27+%. BofA's response: "Tough cookies, it's in the terms and conditions." Bank of America is among the most evil companies I've ever heard of. They rank up there with information hijackers on the internet, in a word, unscrupulous! My heart rate goes up when I think of their business practices. It is theft, pure and simple.

I got a letter stating that they decreased my credit line to 50%. I called and a very rude representative told me they did that because my account has been inactive. I told him it couldn't be because I just paid off the balance last month. He said they don't care. When I asked to speak with a supervisor, he said that there are no supervisors available. The credit line decrease affects my FiCO score and it means that I will have to pay a higher interest when buying my house. BofA will never get a penny from me. Decreasing the credit line in an account that has always been paid on time and was paid off last month is ridiculous. I have a great FiCO score and this will affect my score and reputation. I will search for more customers in my situation to start a class action lawsuit.

I had no idea that a credit card company simply would take away your credit without even informing you. My husband and I have three Bank of America accounts, 2 cards and one line of credit that we use for our household expenses and his business. Two months ago, our credit line was lowered $10K with no notice (and I never did receive notice by mail), leaving only a few hundred dollars "available" above what we owe. More recently, I paid off one of the cards and was going to pay off the other one this month (but not anymore, see below). As soon as I paid off the $5,000 card, they lowered our available credit to $900. That was two weeks ago. I received only today a notice from them in the mail: Due to being near our limits on revolving balances (um, yes, because they lowered our limits to just over what we owe), they can no longer extend us as much credit.

My credit card line with Bank of America had been $15,000 for many years. At least once a month, I receive a set of three convenience checks with enticing promotional interest rates. On April 14th, in order to pay off my income tax of $13,685, I used one of those checks. The date on the attached letter with the checks was March 28th. At the top of that letter, it stated in bold print that my credit line was $15,000. Later that month, I received another set of checks, which are dated April 22nd, and it also said my credit line was $15,000. On May 4th, I received a letter dated April 24th that my check of $13,685 was returned unpaid, stamped insufficient funds. At the top of that letter was a box saying my credit line was $7,500. On May 6th, I received a notice also dated May 24th that my credit line was being lowered to $7,500.

I had a $30,000 credit limit. I didn't use that card much as it doesn't have rewards on it, but I pay all of my card balances in full each month, never late. Then, I received the same letter as everyone else stating that they are cutting my credit limit in half. Now, if it doesn't affect your FiCO credit score, then I really don't mind, but I am planning on getting a bank loan in the next two months and I don't see how it could not hurt me having reduced credit limits. This really needs to be examined as your FiCO score determines the rates on your auto and home loans as well as other credit lines. It is mysteriously disguised so that it's hard to show that because of their action, your refinance is .5% or 1% higher than before. This amounts to tens of thousands of dollars more that you pay over the life of the loan.

I have had a card with MBNA/now Bank of America since 2001. Over time, it has gone from $5,000 to $25,000 in a credit line at a fixed rate of 7.49%. A month ago, like most customers, I received notice that my interest rate would increase to 13.99%, more than 6 points. I declined the inquiry via telephone; the customer agent suggested we should keep the current card at a limit of $10k and transfer the remainder credit of $15k to a new fixed card at 9.9% .

Bank of America decided to cut my limit due to the "economy" is what I was told. When I asked them where my notification letter was, they told me they were sent out April 30th. This was May 2nd. I was told 5-7 business days is how long it takes for me to get an explanation of them decreasing our credit limit on our cards. I've never been late. I pay extra each month and I do keep a balance but never use a lot just for those emergencies. I’m 9 months pregnant and am due on May 7th. I was going to use $1,500 to pay for my hospital deductible but they ** left me with $200-$500 on each card. Is that legal?

On Friday, Bank of America informed me that they were modifying the terms of my credit card agreement, imposing new fees and raising existing fees. The following Monday, they informed me that they cut my credit limit by 50%. I need someone to explain to me why my tax dollars are being used to bailout a company that is giving me the short end of the stick.

Despite my decent credit score and excellent payment history, BofA has closed all three of my credit card accounts for no reason. When I called, I was told it was because I only make what they consider minimum payments. Anything less than double the required payment is considered minimum by them.

I have also been a victim of BA. I had been in the fixed 5.9% through MBNA/Bank of America. I got the card and rate through being a member of the Quarter Horse Association. They kept sending me emails to pay or be charged late fees. In April, I paid $140.00, $120.00, and $326.00! I've confronted them about it, with no response. I would like to know where the money went. I have always made my payments in a timely matter and everything has been debited out of my checking account. I called today to also find out that they have jacked up my interest rate to 27%! I was not informed of this. I am furious and I will never deal with this bank ever again! I feel that they are dishonest and are crooks. Our government needs to do something to protect Americans from this kind of conduct from credit card companies! This bank needs to be watched. They are scammers.

Today, I received mail from Bank of America. That would be the Bank of America that is receiving my tax dollars in the form of bailout money. That would be the Bank of America that is so mismanaged that they need bailout money. The mail from Bank of America was a notice informing me that they will be charging more fees and higher fees on my credit card account. This is Bank of America's thank you for me giving them my hard earned tax dollars so their criminal enterprise (I consider their sleazy mortgage business and their rip-off credit card business to be criminal enterprises) can continue to stay in business.

The Bank of America MasterCard credit card is engaging in outrageous business practices and has increased interest rates from many customers to astronomical percentages, in my case 29.9%. When I contacted them in November, they said it was because of a late payment in the beginning of 2008 and that the rate would reset in April of 2009. I have made my payments automatically through a bill payer service and they have been on time each month. They claim that the April payment was due on the 12th and received on the 13th so they refused to reduce my rate (note: the 12th was Easter Sunday). I contacted them by phone today and they refuse to do anything. I think this treatment of a credit card holder is despicable and possibly illegal.

I got a MBNA mastercard about 7 years ago with a 7.9% interest rate. About 2 years later Bank of America took over and doubled my interest rate to 14.9%. I currently owe $7000 on my card. Granted, I have used this card up to $10,000 and paid it completely off numerous times. I recently had a late payment for an unrelated car loan (that wasn’t really ever late) show up on my credit report. B of A sent me a letter stating that they were reducing my credit limit from $11,000 to $8600. I called and questioned it and the rep told me it was due to a random credit check and a car payment was late. I explained to her that the car was paid off, but apparently it did not post yet. She didn't care.

Bank of America without prior notice lowered to my credit line from $24,000 zero balance to $500. Cancelled by business card with a credit line of 16, $1,900 balance. Then on today's statement, they charged me $40 for being over my limit in addition to interest and cancelled by business card. I have never been late on payment or paid less than $100-$500 per month depending on activity. So much for bailing out the predators.

I have been a Bank of America customer since 1978. I have placed my trust and safekeeping of hundreds of thousands of dollars in their care. Here is the latest slap in the face. I had one personal Visa credit card, 0 balance, credit limit $24,000; one business, $16,000 credit limit, Visa balance $1,900 due to a recent car repair. I always paid on time minimum $100-500 per month depending on expenditures. On my March statement, everything was fine. On the April statement, Bank of America demanded $450.00 cash payment and dropped the credit limit to $500. I have been on the phone with them now 65 minutes and have learned that both credit cards have been cancelled and I am out, period.

I checked my online accounts today and learned that my minimum payment went from $35.00 to $83.00 per month. This was after I requested an online statement, never got one, and then got charged a late fee because I didn't get my statement on time and missed the payment. While BofA customer service refunded half of the late fee, I believe it should have been all of it since it was not my error. Then, to add insult to injury, a week later my minimum payment was over doubled for next month. I have been a customer with BofA since 1996 and have stayed with them through all of their crap, and this is how I get treated? This after I have been laid off and my husband who is a contractor cannot even get unemployment. ** the banks and their bailout!

I received a call asking that if I had authorized a charge from Vonage of my BOA credit card. I said no, and they suggested that I close the account and would issue me a new card. 3 days later, I received a written notice that my credit limit had been reduced from $27K down to $13K (within $300 of my credit available). I have been a 20 year customer with BOA and have paid my balance off several times and always pay on time, well above the limit. When I called to see if there was a mistake, they would not reinstate the credit limit and could also not give me any specific info concerning the origination of the Vonage charge. They said they would reinstate my credit line if I paid off 50% of the balance.

I am paying for something that I don't even have in my possession. I was a victim of credit card fraud. Someone got access to my credit card number and charged some mint coins to my account. The total estimated value was $1600. I have the name of the merchant who sold the perpetrator the product. Bank of America Credit told me I still have to pay for it.

I have a good credit score and had a fixed rate card for business use. Bank of America sent me a letter with No Opt Out Option and is going to raise my rate outrageously high. They said it would be raised in three months from the date of the letter and the new rate would be on existing balances and purchases. I complained and they said, "Sorry, but it's a business card, so we don't have to provide an opt out option."

Bank of America has raised the interest rate on all my credit cards regardless of the fact that I have been paying on time for many years and have zero balance on some. Their rep says they have no obligation to honor the original contracted rate on the frozen balance and only do that as a "courtesy" but could as well have risen the rate on that as well after closing the account. I don't believe it.

Every month, I make a $100 payment to my credit card in which the minimum payment is usually $27. I have never been late, if any. I sometimes make a payment twice in one month just so I can pay it off faster. This month (April), I made a payment on the 6th of $100 and I received a late fee on the 27th for $39 (the minimum payment was $24). I called and asked why I received a late fee and was told because my statement ends on the 7th, so I made the payment early(!) and the payment went to the previous statement. I stated that it's still April and how am I receiving a late fee and I was told there's nothing they can do about it. And I was hung up on.

I contacted B of A to request an additional card for my daughter for travel purposes. They stated they noticed that I work in the Construction Industry and they asked how much my gross revenue was for 2008. I did provide them with this information and they stated that they were going to lower my credit card limit substantially. I have never been late with B of A, and I have excellent credit and because I work in the Construction industry, they found it necessary to lower my line of credit because the line of work I am in is very slow, therefore concluding I may not be able to repay debts.

I have been a Platinum card holder for over ten years. I have two separate accounts with credit limits over $20k. I had 6.9% and 7.9% interest on the accounts. I have never been even close to being late. My credit score is almost 800 on all three agencies. I was shocked when BofA raised my interest rate, especially when they were getting the money at almost "0" interest from the govt. I paid off one card, $5,200, immediately and will pay off the other this year. If I use the card "for any reason," my interest rate will triple. God, I hope I don't have any emergency where my checks won't cover it.

I have had a few different dealings with Bank of America but here is the latest. First of all, they cut my credit limit from $25,000 to $7,200, $200 over my balance. Then they said I had high balance and increased my interest rate from 9.99% to 19.99%. Plus, as I continue to pay, they lower the limit (no problem, I don't use it anyway). I had to file bankruptcy and I actually told them and gave them the attorney's name and number. They still continue to call, and all other companies stopped calling and harassing. But no, Bank of America continues to call! They should be called Bank of harassment! I actually have friends who bank through Bank of America and they even complain about them!

I was notified in writing by B of A that the credit limit available on my cards is being lowered and closed to future purchases. Open accounts without balances have been closed. B of A has reported this to the credit reporting companies and my score has been lowered. I am in the process of purchasing a new home. The lower score is given to individuals who pay their accounts late (60 to 90 days). I have never paid any of my accounts late and B of A's report to the credit bureau was fraudulent. Their actions will have a negative impact on my financial future when purchasing a home or car.

The bank sent me an "important Amendment to Your Business Card Agreement" which more than doubles my interest rates. The letter is dated April 2, 2009 but wasn't received in the mail until April 23, 2009, but the new rates started on March 20, 2009. The letter does not provide any contact information on how to reject the change and close my account. It states the decision was made because of "recent payment amount relative to the balance owed" yet the payment amount was more than the minimum payment and "percent of purchases relative to balances in last 6 months" which is ridiculous. Granted, I did go over my limit last month (by a few dollars) but that was after they tagged on all the interest and it was the first time in the 5-year history of this card that my balance was over my limit.

On 4/09, I received a letter stating that my APR would be going from 6.99% to 10.99%. When I called to reject this increase on 4/17/09, they told me that I don't understand that the cost of credit is higher. I agreed that I didn't understand this and asked them to explain it to me. The woman told me it had nothing to do w/ my perfect paying history in the past 6 years or the fact that my APR had been under the standard rate for a few years. Their solution was for me to apply for a line of credit to pay off the card or not use the card, maintaining the APR I currently have, until it is paid off.

I've had a credit card with Bank of America since January 2004. The original terms were a 7.9% fixed APR. I've always paid on time and more than the minimum payment. I've always paid online and used to rarely even open my statements from them in the mail. Then about a year to a year and a half ago, I suddenly noticed my minimum payment had gone sky-high. I checked my statement online and found that my APR had been raised to, I think, 20.9% variable. I didn't see the notice they sent about being able to reject the increase (a mistake I won't make again).

I paid off my credit card balance in full around the 10th of April ‘09. I went to their website a few days later to close that account. Their Q&A section directed me to go to a "customer service center" (bank) to close my account, which I did. When I got there, a teller at first said she didn't know what I was talking about, then directed me to the service area where I waited about 20 minutes before someone came and asked me if I needed something.

I know Pres. Obama is meeting with heads of these companies today but he also needs to know about these kinds of shenanigans going on:

I was an MBNA Visa customer beginning in 2003 until they were bought out by BoA. I have always paid my balance in full and have never had late payments or any problems. BoA has increased my credit line over the years without me requesting. I never used the extra credit but kept it as a financial option. Yesterday, I received notice they were going to decrease my credit line because I wasn't using the max. I told them I perceived it as an absolute insult and if they didn't return the credit line back, I was going to close my account. I asked them how it was hurting their company, they had no reason. They said they determined that I would not need the credit so now they didn't want to extend it.

I, like most others, received notice that our BOA Visa card APR is being raised. Mine was 14% and now will be 24%. I called and was told if I reject this, then I can't use my card. In this economic doom, I cannot afford to pay more each month. I have been faithful and on time for 20 years. I asked to speak to a manager and was told, "There is no manager here." I am furious that these "banks" can just automatically think that if they are losing money, then "let's get more from the people we gave it to!" It's not fair and something has to be done. There will be more defaults on these new APRs and the banks will just suffer more. What can I do to keep the same APR and still use my card? Is there any help out there?

I have been a BofA customer for about 15 years. Recently, I was informed that they were raising my interest rate from 12.99% to 24.99%. When I called, I was told that the cost of loaning money has increased and that is the reason. I was told that if I wanted to keep my current rate, I can but my credit card would be cancelled when the balance was paid off and that if I charged on it, my interest would go to the 24.99%. How can they change the rules on a balance that I agreed to pay back at 12.99%? I confirmed with them that I had not been late in a long time, maybe years, but that didn't matter. Only after requesting that a manager call me back was I told that they searched my credit and saw something.

They sent me an application for a secured credit card with a limit of $500, if I mail out a check for $99. I receive the card, tried to activate it from my daughter's phone, but they replied asking me endless questions like who lived at my address (every single member), etc. and they said they couldn't activate the card because it seemed like a fraud. I went directly to a branch with my daughter (the one they said called them to commit fraud on my behalf) and requested my $99 back. They said I would receive my refund in the mail, but it's been over 3 months and I haven't received my money back.

I have been a CC holder of MBNA Bank of America for 12 years. Today I went to pay my monthly bill like I do the 20th of every month, only to discover I had a late charge. I found this totally odd since my due date is always around the 21st to the 23rd of each month. I then noticed my due date was the 16th. I looked through my mail, emails, went online and there was no notice of a change of my payment due date. Then I looked at the statement and it did indeed say the due date had changed this month. I decided to call customer service and the woman could not figure out why this had happened. Then she said I should have paid attention to my statement and seen my due date had changed. She went on to say the due date can fluctuate monthly. I told her I know it fluctuates a day or two every month, but never in the past 2 years has it ever been before the 20th.

I have been with them for several years as my credit card was originally with MNBA, which was bought out by BOA. I always pay on time and extra. I do have a higher balance at this time because of the economy. Well long story short, I had a 12.99 fixed interest rate. I now have a variable rate, which is currently 22.99 starting in May. I called and was told it was just the economy. I called again and was told it was my balance. It did not matter to them that I am a good customer and paid on time or extra. They decided my debt ratio is too high. I asked what my new payment would be on the balance due. At this time, my payment will go up $134.00. It will be a struggle to make a larger payment at this time. They told me I can reject the rate increase, but that I could not use my card again. If I did, the new rate would apply to the whole balance.

I, like many others, recently received notice that my limits were being capped and the rates on the two lines of credit I have with BofA will be increasing dramatically. These changes were given due to regional economic trends I was told and the only way to avoid them is to pay the account in full. I've been a customer for over 5 years, have a perfect pay history and a credit score of over 750.

They decrease credit limit, closed/blocked credit cards, stated some fraud on my account. They have no follow-up or written explanation and when you telephone, they aren't aware of anything, now state some unusual activity on my credit profile. Consequences: cause a financial hardship and the customer agreement is in effect and this is against all binding agreements.

I have a Visa credit card with Bank of America and have been a loyal customer since 1994. I have a credit balance of $17,430 on the card. They recently increased my rates and did not notify me of the changes. I read my mail and did not see the addendum that they mentioned they sent out. I am shy of being maxed on that credit card, so it really didn't make much sense that I wouldn't agree to their new terms given in their addendum that they said they sent out (which I didn't receive). I've outlined the increases below. The interest rate increase has me paying approximately $3,000 more yearly. I followed my original contract that they subsequently solicited to me years ago. They changed the terms of the contract by more than 25% with no explanation.

I feel that another predatory practice by Bank of America needs to be discussed in a public forum and addressed soon thereafter. BOA currently charges fees of $35 per charge when one tries to charge more than one has in his or her bank account. At face value, it may seem that this is a fair practice. I can understand the practice if someone is passing bad checks and a fee has to be assessed. But with today's debit technology, an automatic decline should be easy and free to the public.

I recently paid down $12,000 in credit card debt and had a balance of $0, when I received a letter in the mail stating that my limit was being reduced by $7,000 because of information found in my credit report. I checked the same report and found no such thing. My credit score was actually about 100 points higher than when I first got the card. Then a week later, I received another letter stating that the account was being closed altogether. This has made my credit score go down about 50 points. It's time we as citizens band together to put a stop to the injustice.

So much for helping small businesses. I just received notice yesterday on my business credit card from Bank of America that it is going up 10% from 9.99%. I've had the card at that rate over 5 years and paid on time. How can a business survive when credit is the means to growth and hiring employees? And how can anyone trust these banks again? I feel we are not hearing the real tragic stories from other businesses but maybe this is just the beginning. I also wonder when mortgage companies start changing their mortgage rates crying that the economy is hurting them.

When I paid in full my March Bank of America credit card bill of about $5,500 online, I accidentally checked a funding account (my local bank) which did not have sufficient funds rather than my Schwab account which had ample funds. On April 10, I noted that I had been charged a fee by my local bank for insufficient funds, realized my error, and paid the bill in full from the Schwab account. Bank of America received the payment on April 13. Nevertheless, on April 15, Bank of America resubmitted the transaction to my local bank, which again charged me a fee and denied payment.

I wanted an Alaska card to earn travel miles. Currently I use Am Exp/Delta or Capital1. I have excellent credit scores and pay in full. The BOA customer service was very invasive and beyond even a bank loan. I understand caution, but they have access to credit scores and their interview process even wanted personal investments and savings accounts. Who are you partnering with, the FBI? I was treated poorly, left on hold when I asked to speak with a manager and an offer was made to withdraw my application. I have complained to their customer relations via e-mail as they cut me off or rerouted me to menu. I wanted you to know that I would like to use your airline. BoA is the worst to deal with. I wonder if they would have treated my husband so shabbily. Thanks for reading this; if you can straighten this out, I would be happy to become one of your customers.

Bank of America is raising my fixed rate credit card from 7.9% to a variable rate of 12.9%, regardless of the fact that I always pay my bill on time, pay more than the minimum and have been a responsible customer. They also decided to lower my credit line even though my credit score is excellent and has not decreased. They can't seem to give me a valid reason for this when I call except for the current economic conditions.

Bank of America stole 12,500 credit card points from me! I transferred points from one Bank of America credit card to another Bank of America credit card. Sounds simple and easy. So I thought until I looked at my credit card statement and noticed 12,500 points missing. So I called B of A and spoke to a friendly representative who unfortunately was not able to help. So I spoke with his boss, Juan **. Mr. ** told me that transferred points expire in 90 days. I was never told this, emailed this, or in any form, notified of this rule. If I was properly informed of this, I would have used the points. But I was not notified, so I did not. Now, I'm out 12,500 points! Very sneaky business practices by a bailed out bank that doesn't need any more bad publicity.

They doubled the interest rate on both of my credit cards. I have paid on time and have always paid more than what the minimum payment has been. I have very good credit. I will no longer do business with Bank of America and will not have any credit cards. Since my credit cards were used for home repairs or emergencies, I will be saving all of my money each month and not making any unnecessary purchases. I may only be one person, but this will have a negative effect on the economy.

I have never been notified when MBNA makes changes to my account, percentage rates, or any other notifications. The only notification I have received was collection notifications. Even while I was overseas, I was getting the harassing phone calls that made my phone bill skyrocket. I went into debt severely because of the jump in the monthy bill from MBNA. Then while trying to pay the minunum for them, I was falling behind on all the other bills I had. Now, my credit score is so bad. I worry I will not be able to get a rental home when I move with my job. Also, I don't see how it is posible to regain the credit score I had prior to having the MBNA card.

I have been a Bank of America credit card customer for 10 years. I had a balance of almost $16,000.00 at 10.74%. I am in the process of selling a rental property and paying off some of my debt with the proceeds. In March, I paid my credit card 1 day late by accident. BofA raised my interest to 24%, with my minimum payment well over $500 a month. I have never paid them late before. I called them and explained to them that I cannot make that payment. I have many bills but I'm still able to stay afloat with minimum payments until I sell my house. They said they would not lower my rate back to what it was. They referred me to CCCS. I said I didn't need to go to CCCS. I can still make my monthly payments but if they insist on jacking me up to 24%, then I cannot make the payment. They wouldn't budge.

Overcharge of 35USD every month - My credit card is charged nearly every month in 2008, and for Oct., Nov., Dec., I was charged and still did not get my money back. My payments are paid before due dates. What is going on? I can't get the right person. Who is in charge? What shall I do? This is like stealing in broad daylight which also brings my credit rating down. Before I could get hold of them, now you have to pay $12 per year for their night service. What game is this?

I have a gold option account that I verbally agreed to over the telephone back in September 2007. The gold option account was supposed to be $50,000.00, but with interest the total amount that I have to pay back is $54,300.00. The amount due per month: $802.00. Periodic rate finance charge per month: $520.82. Annual Percentage rate 13%. Things have changed for my income wherein I have lost $3,000.00 since September 2007. My income is fixed; I am retired and only get Social Security and a small pension. Bank of America is calling me weekly demanding the $802.

On 4 April 2009, I received a notice from Bank of America increasing my interest rate from 6 to 12 % without warning or cause. When I contacted the customer service number, I was told that my situation was unique and was going to be escalated to someone else. I have names, dates and times of these calls. I was told that the persons necessary were in a meeting and they would call me in an hour. No call. So I went to the local branch in Frisco, Texas and spoke with two separate employees. I requested that they would explain this process and how, after having nearly $170k in their bank, that they would do such a thing to a good customer. After pushing forward with the branch manager, the branch manager was surprised to find no help with the bank officials at FIA Card Services, BofA's company that handles Consumer Credit.

I have been a BOA customer for a few years. We have two credit cards with them. BOA purchased these from other institutions. We carry a balance on both but are not close to our maximum. We transferred monies into these accounts which had a zero interest for a year. We did this in October. This past week, we received notice that the interest rates will be revised to 15% on both cards. This was not the agreement, even though I realize they can do whatever they want. It is simply very poor customer service. I don't understand why BOA can enter into an agreement and then not be bound by it. If I use the bank to purchase a car, I can't change the agreement after the fact. This is poor, very poor. I'm hopeful this will be against the law soon.

I have a credit card issued by Bank of America. The account is billed a month in advance. My April 2009 payment was two hundred and some odd dollars. In March 2009, I sent $500 as April's payment, which Bank of America processed on March 9, 2009. I later checked my account online only to find that Bank of America claimed that I had failed to pay April's payment and that my account was now over the limit and they said I now owe $500+. I called twice to find out what happened and was told that my payment had not been received by April 3, the due date (date after which payment is late). I asked what they thought the $500 payment in March was for and they said it was just a payment toward my balance, but not my monthly payment, because the B of A system processed my payment one day too early to be my monthly payment.

I have had a BOA rewards card that pays back money to me when I use it. BOA kept raising my limit and it went as high as $24K. I used this card to complete costly repairs to my home. I was carrying a big balance of over $22K, but making more than minimum payments. I got the balance down to $11K and got a letter in the mail telling me they were raising my interest rate from 13% to 24%. I was shocked! I called and was told I could keep the 13%, as long as I did not use the card. I could not make purchases. I asked why they would do this and was told something in my credit report. I asked what. After waiting for the rep to peruse my credit report, she came back and said she wasn't sure what because I have an excellent credit report, no late ever and paying more than the minimum every month. I do tend to run them up and then pay them off, but hey they wanted me to do this also.

I have been a BOA customer, in good standing, for more than 17 years. I have a checking account, savings account and two credit cards - one personal and one for my small business. I have never been delinquent on either account and I maintain a low balance. Last week, I received a letter that my business account interest rate is rising to an APR of index plus 14.99%, for a max of 27.99%. The letter says the decision was based on level of delinquency on accounts and length of time the account has been open. Neither account has ever been delinquent. One account has been open for more than 15 years, while the other has been open for three. I called to discuss the matter and I was told that the decision was based on information from TransUnion Corporation and BOA customer service could not access the detail from TransUnion to explain the decision.

OK everyone, we little guys all have to band together and punish Bank of America. I got my interest increase letter last week and have been researching other people's stories since. Everyone seems to be seriously hurt by this betrayal by BOA. BOA is shafting loyal, paying account holders by raising interest rates astronomically (see Businessweek article "A Credit Card You Want To Toss") and threatening our futures by putting our hard-earned, good/excellent credit scores at risk. I called today and got a sympathetic rep, who offered me a new card at 9.99% interest because I am such a valued customer of BOA (imagine that!). Forget that, the fact of the matter is they are screwing good people over and that is wrong.

Like many others reporting complaints that BOA has charged them service charges even when their account was not overdrawn, I had this same experience and got no response from their customer service number. (They actually stated that it was a bank error, but that they could not refund the charges.) I took two actions and got the charges refunded within one week. I sent a note to the CEO of BOA to complain and also opened a consumer complaint with the Federal Reserve Bank. This second action seemed to get their attention. The BOA customer service staff will not provide the CEO's address, but you can get this information from the Securities Exchange Commission filings by BOA.

I had read of the problems people were having with Amex, but naively thought it wouldn't happen to me. Wrong! Both Amex and BofA cut my lines and raised interest rates over 10% on some of my lines. Phone calls were unsuccessful to lighten our load, so we will have to suck it up and try even harder to get these mobsters paid off. I don't know why the usury laws do not seem to apply to these people. God knows they should!

I received a letter from Bank of America stating that effective my first new billing cycle in May, they were going to be using this new way to calculate my rates going from a base 4.99% to 8.99% and that my rates would increase. Back in October, I received a similar letter from Citigroup saying that they were going to double my current credit card rate from 13.99% to 22.99%, so I rejected the change and now the card will be cancelled when its expiration date comes up in a year. Until then I get to keep the 13.99% rate and keep charging if I need to.

I have been a loyal Bank of America credit card user for over 8 years. I had a 7.9% fixed rate and received a letter on 4/10/09 stating that the rate was part of a Portfolio Repricing of 54 million accounts. My rate was going to increase to 14.65% variable (this is an 85% increase). At first, I thought about moving to the better rate available of 11.9%. This is still a 50% increase from my 7.9% rate. I have excellent credit and have never been late with a payment.

After having my Bank of America card for over 20 years, they have decided to double my interest rate from 6.24% to 12.99%. I am ill and have only the one card. I have excellent credit, but very little income. I have never been late on a payment and have always paid much more than the minimum due. My balance is just over $5,000 and my limit is $24,000. I suffer from major depression and have not been able to sleep since calling their call center for a reason for the increase. I talked to a customer service representative named Scott and he told me that they are raising the rates of 98% of their customers. Since I don't have any other debt or mortgages, I know that my decision to opt out will result in a severe drop from my current average 800 credit score. I am living with HIV and this additional stress is taking a toll on me. I don't understand why they choose to penalize me when I have always been a model customer. I am near the brink of a nervous breakdown over this change.

I have a credit card with a 5.9% rate. I got a letter saying they are going to raise my rates due to changes in the way they conduct business but if I object to this, call them. I called and now the card is no good.

Surprise? I received a letter on 4/9/09 that informed me that if I wanted to use my two cards after May 1, 2009, I would have an interest increase from a fixed rate of 13.99% to a variable rate of 28.74% and 9.99% to 14.99%. I can freeze the cards and keep the fixed rates but if I use the cards, they change to the higher rates. This is loan sharking.

I also received a notice from BOA (dated April 2009) raising the interest rate on my Visa. The letter clearly stated that the decision was based on information obtained from TransUnion (it also stated the increase was retroactive to February). When I called BOA, I requested to speak to a credit analyst who, at first, used the same line, told others - interest rates were increasing due to the economy. After questioning the employee for quite a while, she finally (in fact) did admit the theory made no sense. After informing the employee that I had just, three days before, looked at my credit scores from all three credit reporting agencies (I'm refinancing with another better lender) and that TransUnion gave me the highest credit score of all three (791), she was speechless.

My wife owns a real estate business in Ann Arbor, Michigan and she has a business credit card with Bank of America (I am not owner or have no interest in her business). When things started to get bad in December 2008, my wife tried to make payment arrangements with Bank of America to lower the monthly payments and they refused. As a result of her non-payment on her business account, they became delinquent. I have a joint account with my wife at Bank of America, which they bought last year in August 2008. I have used this account for 20 years starting out with Standard Federal and sold many other times.

I'm with everyone else. My original low rate of 8.99% eked up over the last 6 years to 11.99%. I carry a balance and I pay on time and more than the requested minimum. My new rate will be between 21.9% and 25.74% depending on the actions of the Federal Reserve (according to a BofA rep). Clearly, this sucks.

I received a letter on 4/10/2009 from Bank America. I have been a customer of Bank Of America since their merger with Security Pacific Bank many moons ago! Uh, didn't we just bail out Bank America with taxpayer’s money? Uh, didn't they just take on ruthless Countrywide and Merrill Lynch? They are telling me that they are upping their APR'S On My Credit Card. The only way out of this increase on the APR is to pay off the card. If I could do that, I would have paid it off years ago! Or, I’ll never put anything on their dang Credit Card.

I've been with Bank of America since 1992, when they were Nations Bank. My platinum card was activated in 1998, and I've made payments on time and much higher than the minimum all these years. They are now increasing my balance from 9.99% to 19.99% - double the original APR. This should be illegal.

After several years of holding a credit card with Bank of America and never making one late payment, and always paying more than the minimum, I was informed that my 9% interest rate was increasing to 15.65%. Although I can dispute the change by May 1, 2009, I will then no longer be able to use the card because using the card will void my dispute, and automatically change my interest rate back to the 15.65%.

In March of 2007, I found out that I was a victim of credit card fraud, identity theft, Postal problems and more. This bank had the nerve to make it worse than ever.

Over the past few years, I've received 0% offers in the mail, which I took advantage of. I had $144,600 worth of available credit on 5 cards. I would usually pay the balance off before the expiration date, and receive a new offer. Lately, the offers changed to low interest with pay offs from 6 months to life. Another big change was that BOA would not budge on charging the 3% balance transfer fee. Whatever, this has gone on for several years. My credit score is high, and my credit reports are all paid timely and with no negatives.

I have held a Visa with Bank of America for the past 10 years in very good standing and was told approximately 6 months ago that if I switched my account to one providing awards, my interest rate would never go up and remain at 8.9%. I received a letter the other day stating I had until 2 May to either pay off the $22K balance and leave the account open with a credit line of $25K or make monthly payments as usual and the rate would remain at 8.9%. However, if ever there were any additional charges, even of $1, the rate would escalate to 19%! I only have one other credit card which holds a balance of less than $1,000 and it will be paid off shortly.

I have had an AAA Visa card backed by Bank of America since 2006. My interest rate was 7.90%. I have always paid my bill on time and pay more than the amount due. I just received a letter from BoA amending my account, effective on the first day following my statement closing date in May 2009. My new interest rate will be 13.65% variable! This is a bank that took tax money from me to bail themselves out then turn around and stab me in the back! This is pure greed, plain and simple. I suggest we all write or call our State Representatives and complain. BoA is taking advantage of its former loyal customers.

I've been a card holder since 1994. I haven't used my card in a couple of years and have had zero balance. For a couple of years I haven't received a statement - now, a collection agency sends me a letter saying I owe $3.3K. What's up with that? Now it's up to me to make this right, so they say. I say it's up to them!

I have 2 cards and a line of credit with BA. Honestly, BA, from a credit point of view, was never an issue until it purchased MBNA. For some odd reason, they took all of MBNA's scrupulous practices and people and kept them and not their own. The service is dreadful. I, too, have received the letter giving me the choice of keeping my rate at 8.99% and never use my cards again or have it raised to 14.74%. I opted never to use my BA cards again. This is not the first time this has happened. And as of today, my credit scores are in the high 700s, so I am not sure what criteria they are using. My credit is excellent. The main point is that I do not have this issue with any other credit card companies but them, and all my rates are fixed from 6.99% to 9.99%. I also notice that BA looks at my accounts 2-3 times monthly based on my credit report usage, which I receive on a monthly basis. I can tell you once these cards are paid, good-bye to BA. I still am perplexed why they kept all the MBNA practices and people.

Bank of America is also raising my rate. I typically carry an approximate $2,000 in balance. I pay early, always pay more than the required payment, and also have an excellent credit score. When I talked to an account manager about them raising my rate, she told me that I was a valued customer with Bank of America and that the good news was that they could offer me a new card at a better rate. I asked her why they would offer me a new card at a better rate, but chose not to treat me right on the original card I had. Her excuse was that Bank of America could offer a better rate on the new card because it would be money borrowed at a better rate for them. Also, the reason she gave me for the rate increase on my original card was because it was costing Bank of America more to borrow the money now. With the prime rate so low, how could that be possible? I never got any indication that the rate hike had anything to do with risk.

They raised the interest rate from 9.99% to 15.74% without cause. I suspect that they want me to pay up and go away because I have a $30K credit line. Otherwise, my credit rating is very good and my job is secure.

BOA hiked my credit card interest up to an amount that I could not pay (27%). I tried to negotiate but they wouldn't budge! They also closed my other accounts - I was so mad that I didn't pay my bill. They started calling me every day, 3 times a day, for a month. When I finally answered the phone and said that I could not afford to pay $500.00 a month in interest, they offered me 1% - and after 5 good payments, it won't affect my credit. So there you go, don't pay your bill and they will work with you! It is absolutely ridiculous, but it may be the only thing that works.

Interest rate from 4.99 to 19.99! An increase of 15.99! I always pay on time!

Bank of America arbitrarily raising rates astronomically on credit card holders who pay their bills on time and pay more than the minimum. Isn't there a banking bill recently enacted by Chris Dodd to protect against this fraud? Especially after they were given taxpayers' money to stay in business. More money out of our pockets for banks and insurance companies when we can least afford it.

Last August, I contacted Bank of America to get a final payoff number on my Visa account. My intention was to pay off my balance at that time. The agent on the phone had all my debt information from all my other accounts available to him when I called. He offered me a balance transfer on the basis that this would be a 4.9% rate for life on the consolidation amount (about $16K). He repeated the terms and informed me it was an unbeatable deal that would save me thousands in interest over the life of the loan. I agreed and made the deal.

I have a Visa Quantum card that I have had since 1993. The limit on the card is $55,600.00 and the APR is a fixed 9.99%. I have a letter on file from BOA that amends my credit card agreement to the APR of 9.99%. The letter also states that other terms and conditions of the agreement can change, but the APR cannot. Most of the time I rarely use the card, but sometimes I like to make a very large purchase and feel the 9.99% interest is reasonable to pay off the debt over a one or two year period of time. I have done this with a boat, a quad, a Wind Turbine, etc. Sometimes the balance has exceeded $35,000.00. Then in a year or two, it's back to zero.

On 4/8/2009, I received a letter from Bank of America that they are more than doubling my interest rate from 6.97% to 13.99% on my credit card. They explained that it is not anything that I have done, but all accounts that have percentage rates under 10% are being raised. I have a balance of over $8k and have been paying faithfully each month. I have banked with them and have had a credit card with them for over 30 years. They gave a phone number to call on the letter to deny this rate for the balance, but if anything is charged at this time, it will change to the higher rate. They told me not to charge. I have several vendors that take out money automatically and charge my account. It is too late to stop it for the month. This is an outrage because as soon as you pay off the credit card, they will probably cancel it just like American Express did with my husband.

I checked my mail today, got a notice of 10% APR Increase for all transactions (20.99% total). Judging by the comments seen here, BofA is doing this at random if not to everyone. I do pay more than my amount due (maybe they don't like that, lol). I'm sure they are banking on a ton of people not noticing this increase until they are well into the new rates with no way to opt out. I will probably opt out of the card and either pay it off as fast as I can or move the balance to some other 0% teaser card. I've had other cards that raised the rate but never 10%. It just goes to show you that the word fixed means anything but when dealing with a credit card company. I can smell a class action or at least some really bad PR.

I needed to transfer a balance to one of my 2 BofA cards and BofA slashed my credit limit (from $8,000 to $1,800 and $25,000 to $18,000). Then I got a letter in the mail stating that they are raising my APR on my fixed credit card, from 7.9% to 13.65%. I have always paid on time and have never gone over my credit limit. My fixed credit card was issued by MBNA, which BofA bought out and I cannot find anywhere in my Terms and Agreements where it says they can change my APR like that. In fact, I remember talking to BofA when they bought out MBNA and was assured that my APR would never change unless I was late or went over the limit. My credit score was 742 on April 4, 2009.

MBNA/NEA card - look out teachers! I also received the letter! I have been a perfect customer since 2004. I have never had a late payment and just last week, I paid my balance off by half! I received the letter that they were raising my rate from 9.99% to 14.99%. Of course I could opt out but in doing so, I am no longer allowed to use my card! Well not a problem because I am canceling my card! By the way teachers - this is a preferred platinum NEA educator card - some special benefits!

I have a Bank of America card, with which I have not been late, overlimit, or anything else. All of a sudden, I got a letter that says my rate is going from 8.9% to 24.65%! And this is for no apparent reason. As I remember, rates like these used to be called loansharking. Is there no consumer protection that would prohibit such unreasonable rates? Something needs to be done with these credit card predators. This type of greed is what has caused the economic mess that the US is already in.

On 4/8/09, I received a change of terms letter in the mail from the bank with regards to my credit card account. It indicated that as of 5/15/09, my rate would increase from 7.24% to a 12.24%. As I have never been late and always make my payments on time and pay more than asked, I called to inquire about this significant jump in the interest rate. The representative tried to be as helpful as possible and advised that they are doing this increase due to the economy, so the bank needs to increase the rate. What I don't seem to understand is if our economy is doing so poorly, why would you increase an interest rate from 7.24% to 12.24% and justify that it is due to the economy? Why are we penalized for paying our bills on time? I was then told I could always opt out and pay my debt down, as a credit card is an unsecured debt. Is that the answer?

I received a letter today telling me that my interest rate would be rising up to a variable 14.99% (was 9.9% fixed). I have always paid on time, never a late fee - ever! My balance is high at $16K, but I always make at least a $500 payment each month (over the minimum). I had to call Bank of America to inform them that I do not accept this increase and they will keep the card at 9.9%, as long as nothing is charged on the card until it is paid in full. Fine, I won't use it. Especially now after this. My balance is a bunch of cards I consolidated for the 0% balance transfer for 9 months they kept sending me in the mail, but did not honor. They charged me 9.9% from the get-go and when I finally caught it, I figured it was too late for me to do anything so I did nothing and kept using/paying all the while. They now have me over a barrel, but not really.

They sent a notice they were increasing my interest rate due to credit report. Account was closed several months back by me. Credit report hasn’t changed other than I paid off my house, so if anything, it should be better. They are ripping me off. I called and told them that they lowered my card rate several months back when I asked, and they said they didn’t do that. I’ve been making my payments on time.

I've been with BOA for over 6 years, never had a late payment, and even sent in more than minimal payment. I was at 6.89% until yesterday when I received a letter from the company saying they raised my rate to 15.45%. When I called and asked why this was, they said they did it to everyone across the board, even BOA employees. And that if I was unhappy about it, to contact my Congressmen or call the White House. This is the dirtiest pool I've ever seen. This company, along with Ken Lewis (CEO), should be run out of the country. I'm a disabled vet trying to get by on a VA pension. At this rate, I'll never be able to see daylight. If I had it to do over, I would never defend this country again. It doesn't give a damn about the service I gave.

Like millions of other Bank of America cardholders, recently I received a notice of changes to my credit card terms. The changes are extreme. My interest rating is doubling from 4.9% to 9.9%. My credit score is excellent and I have a perfect five-year history since opening this account. There is no reason for my rate to increase. I am writing to complain about this unpopular and baseless decision by Bank of America. I was not able to remedy the problem by speaking with customer service representatives. Not only will this decision impact my choices around borrowing in this time of global economic emergency, it will also inform my view of Bank of America for years - including whom I choose to refinance my mortgage and service my other bank accounts.

I'm a Bank of America credit card customer since 1987 with no past due payments, no over credit limits, no payment or credit issues and they decided, for no reason, to jack interest rate via letter received on April 6, 2009! I have the option to opt out and I am! Bank of America (BOA) has gotten my last dollar and business. I use this card for monthly recurring charges and am changing to a new card through my credit union. My current interest is 4.99% and they want to take me to 11.74% (possibly 25.99% if I am late). If I do not use the card after opting out, my balance will stay the same until paid off. The customer service rep offered me a 9.9% fixed to keep and use the card. Just FYI - BOA could care less about you. I really feel for people who have large balances and can't work around this change. I would avoid BOA if you are considering a new credit card.

I received a letter saying that my Bank of America's credit card APR is being moved to 25%. I have been a customer for 6 years. I make my payments on time, always a lot more than the minimum. I have good credit. Recently, I had a higher than usual balance but I've been paying it off, no problem. I'm not having financial hardships or anything so it isn't a big deal to pay off. They said that they will only lower the APR back to what it was before if I stop using the credit card. Poor customer service! Extremely unfair. They just lost a good customer.

I have been a credit card holder for close to 20 yrs., never missed a payment, never late, always pay more than the minimum. Over the past 2 yrs. I just paid off close to $10,000 in credit card debt. Last month's payment brought the balance down to zero. Today, I got in the mail a letter from BOA saying they are raising my interest rates (they almost doubled)! So, I called them and after 64 min. on hold, Connie told me there was a drastic change to my credit report which prompted the change. So after almost having a heart attack, I pulled up my report on Equifax and found nothing wrong with my credit, no negative reports, low credit to debt ratio and Fico score of almost 800.

Bank of America lowered my credit limit from $11,500 to $6,900, which was below my balance of $7,100, then defaulted my account. They are now charging over limit fees. I owe a $400 minimum payment this month. I'm an Independent contractor so I also have to pay taxes. I make around $30,000 a year living in Los Angeles. So you can imagine how badly this is going to screw up my financial situation. I've been paying above the minimum payment every month, not by much, but I have been paying. I was their best type of customer, and I can't believe they would do this to me. If there are any class action lawsuits against Bank of America, I would like to be a part of it.

My wife and I have banked with B of A for nearly a decade. We have 2 credit cards with them totaling nearly $30k in credit line. Both have a zero balance. Today, I received notice that my rate of 7.9% fixed would be going up to 13.7% variable. I was shocked. I called and spoke to a rude little customer service girl named Patricia who informed me that I was lucky to be getting that rate and that if I canceled my card, I would be doing serious damage to my credit rating. I spoke to Patricia's supervisor, Kathryn, who was nicer and less ghetto about it, but said basically the same thing. I then talked to Kathryn's supervisor, a VP for customer service named Kristen. The rhetoric from these three was so similar that I asked if they were reading from an index card. I was told that my rate was going up because of the troubled economy, never mind that I am a perfect customer. I was getting ready to do a mortgage with B of A, but they can forget that. My business is going elsewhere.

I have been a BOA customer since 2000 and received a credit card with a 6% rate in 2003. I have never been late with this account; I have paid off a $20,000 limit several times throughout having this card and always pay more than the minimum. Well in March, 2009, I called to transfer $400 to my checking account. They put me on hold and came back and stated after careful review of my credit, that they will have to close my account. Of course I hit the roof and asked what caused this decision and they stated that I had a late mortgage payment in February, 2009, which by the way Countrywide reported in error and has since corrected this. I called BOA back to let them know that Countrywide has corrected this. Unfortunately, BOA stated that they cannot reopen my credit card at this time because after looking at my credit report again, I had a late car payment in 2008 (which by the way I am a co-signer on!).

I wanted to pay off 4 credit cards. The monthly payments for these came to $360/month. I went to Bank of America for a loan to consolidate these bills. I talked to Michaela **. She called someone back east from Bank of America. She then handed me the phone. The person on the other end told me 10% fixed on a loan. I agreed. When I got my first bill, it was at 58.92%. I called them a number of times. They changed it to 24.99%. I still kept calling. They would not do anything. I went to Bank of America and spoke to Michaela **. She said that she remembered it was not that high but didn't remember the rate. I repeated 10% fixed about 6 or 7 times so Michaela would hear it when I was talking on the phone back east. I borrowed $16,624.61 and now they want me to pay back $38,880. The bank says it's locked and there is nothing I can do about it but pay the bill. My payment for this bill is $405/month.

On April 4, I received a letter from FIA on behalf of MBNA written on March 19. The letter reassigns my credit line from $6,000 (where it has been for 7 years) to $3,200. Currently, the balance on the card is $1,832. So even slightly below the suggested 30%, a consumer is supposed to use a card. Even though I have not been 30 days late to any creditor in going on 3 years, the FIA letter cites an IRS federal lien filing from May 2008 as the reason for having dropped my credit line by 50%. The lien in the amount of $37,500 was paid two days after it was filed. In fact, my divorce attorney believed that he had 90 more days to file his paperwork and he did not anticipate the lien being filed.

I was making my monthly payment online and noticed that one of my credit card limits was lowered. I called to find out why this happened and was told that it was because of some info that was reported by the credit bureau. I explained this was a very vague answer and needed more detail. I also explained that I have never been late with a payment and have always paid as agreed. I was told that I did not have the right to be given an answer from them and that I should contact the credit bureau.

This complaint goes back to 2003. I had two credit cards with MBNA. In 2002, I lost my job and was living off of credit cards. I paid all bills with credit cards. My rates were doubled by MBNA because I made a few late payments. I got into serious trouble with MBNA, but they would not help me at all in reducing the interest rates so that I could keep up the payments. The bottom line is that in 2003, my son was able to negotiate with them on my behalf. One account settled for half of the balance due and the other account (balance due $444) was to be closed and the balance forgiven. I never received a letter from MBNA confirming this, but they did issue me a 1099 for the one account that was settled for half.

I have had a credit card from this group from 1980 to the present. I have had a 0 balance on this and one other card I have. I have a credit line of over $20,000. I went to use the card for $600 and received an invoice with an APR of 38.98% This is higher than street loan sharks! If I had any money on this, I would never be able to get out of debt at this rate. This is criminal. It is part of my taxes that has bailed these thieves out of the trouble they put themselves into. Like any business, they should not be bailed out by the government.

On March 11, 2009, I attempted to make a $1000 payment on my credit card account I have with Bank of America. The normal online system was not working at that time so I called the help line and they directed me to another website called Easypay.com. I made the payment and thought everything was fine until I checked my account activity online on March 25th, 2009. To my surprise, due to a routing or account number error with my bank, the $1000 payment had been charged back to my card along with a $39 late fee.

BofA reduced my credit card limit by 50% without even notifying me. I have been a good customer for six years and have a good credit history, but they say a new formula they use shows that I am no longer eligible for the credit limit I used to have. They also added prior to the above mentioned reason that it was due to the economy, then changed their tune to it being my individual financial situation. But before all this flip-flopping, they said it was because my history shows that I haven't been using much of the credit available to me, therefore, I did not need it. Many different stories were given to address how I refuted their decision. My credit to debt ratio on that credit card has drastically increased and this will have a negative impact on my credit score. I plan on paying off my credit card balance in the next few days and moving my accounts to another bank, a bank that treats its good customers like good customers!

Eight months ago, Bank of America had an offer of transferring money to 0% for 12 months. Then after the 12 months, the APR would go up to 7.90% so I transferred $13,000 and I still have 4 months left. I decided to transfer some accounts transferring $1,900 and still have $500 left until last night. They raised my APR to 12.99%. I understand that if I make my payments late or overdraft or take money out of the card, my APR will change. But since I make my payments on time and I pay more than the minimum payment, I don't think I should be getting 12.99% APR. That's very unfair. With the economy like this, we all should be getting a break. Also, I don't think the government is aware of this situation after the big bail out. These banks should be more compassionate with the customers since these people broke the country. They should be in jail, at least all the CEOs.

I opened my Dodge rewards $500 credit card with Bank of America nearly two years ago. 100% of payments have been made on time and more often made early, with full pay off and often paid down to zero balance. I left for Florida vacation with the entire family on Thursday, March 26 with my credit card's available limit of $530.00 (I overpaid). I used my card several times between March 26 and March 29. I made two computer payments totaling $400.00 between March 25 and March 27. I made a phone payment (they accepted it happily) of $215.00 on March 29 and an additional computer payment of $315.00 on March 30. The website confirmed all payments cleared.

I called Bank of America today asking if they could lower the interest rate on my BOA Visa card. They asked for my current financial info (job, wage, expenses, etc.) which I volunteered and after a minute or two on hold, the agent came back and said that not only would they not be able to lower my interest rate but that they'd be lowering my credit limit to just a few hundred above the outstanding balance. I felt completely blindsided and they acknowledged that my call is what triggered the review and the decrease. Be careful about asking for help from BOA.

I have been an excellent customer with BA for over five years, have paid my account off each month, and never carried a balance. Today, I found out the limit has been reduced from $27k to $7k, with the explanation that they review accounts periodically and want to make sure my account is paid off to eventually close. They do not want our business? I don't understand when you are loyal to a bank and then they turn around and tell us they don't need us any longer. I have a Checking, Savings, and Mortgage with BA. I guess I needed more services with them to keep the relationship. Well, not any longer; I will be moving my accounts and never come back.

I am SO pissed, I am vibrating right now. Seems that when I called Bank of America on March 19th about their debt consolidation loan mailer (and was of course turned down, as you NEVER get the rate the offer is for with them), they took it upon themselves to close both of the cards I have with them. Of course, they did not see fit to tell me or send back the overpayment of $91.90 still sitting in my account. In fact, they just sent me checks to use to transfer money at 3.99% onto a card, but their website shows both cards as still active!

I have a Bank of America credit card that I initiated with MBNA in 1994. I normally pay the balance in full each month. I am 67 years of age. I was recently very ill and physically unable to make my payment on its due date. My account was charged $39.00 for overdue payment. Although I explained to customer service that I was incapacitated due to an unexpected illness, they heartlessly penalized my account.

I had a Signet Bank credit card that I had paid off the balance and closed the account. Apparently, Fleet had bought Signet up and had sent me a new card which I never asked for or used. I did not even realize until after months of getting what I thought was junk mail, I opened something from them and saw they were charging me an annual fee, plus late fees and interest on this new card, based on an account I had closed. Repeated efforts with Fleet to resolve this went nowhere and eventually I have had to deal with several debt collectors, including one who just called yesterday to try and collect. I have written another letter of dispute, and was surprised to have them tell me this is still on my credit report, as the last time I dealt with this was about five years ago. I would like to see if there is any recourse or if there is any legal avenue (class action) I could employ.

I had an eye exam at a local Wal-Mart optical department. The so-called doctor was behind by several patients due to the extra time spent with an elderly lady. I felt the exam was rushed and unprofessional. My Wal-Mart glasses broke within two weeks. When I went to have them serviced, the technician claimed it was just a stripped screw, which it was not, and simply put another screw in the glasses, which proceeded to fall out. Wal-Mart refused to fix the glasses even though all Wal-Mart glasses are sold with 1 year guarantee (there's even a sign on the wall).

I had a Bank of America VISA credit card with a $14,400 line of credit. I have never been late for one single payment. I always pay off each month's balance way early to avoid any fees. I try to use the card for every purchase I can so I can, at a future date, obtain cash back checks. I just logged into my account and found they had reduced my credit line to $7,500. After an hour of phone tag and calling several times, they gave me a bunch of double talk about how they have been reviewing all accounts and that since I never actually approached the limit, they are now reducing the limit so as to reduce possible liability. LOL. I just charged and paid for a $3,000 computer on the card. I will be canceling my two checking accounts and as soon as I obtain a few more cash back points, I will be cashing those out in the form of a check and closing the card. Stay away from this company. They treat good customers like crap.

On Thursday, 3/26, I called BOA to return a message that was left on my home telephone. The message said to call them to take advantage of an $8,000.00 balance transfer on a card I've had for 10 years at 0% interest until October 2009. I told the rep that I didn't want or need to make the transfer at this time, thank you. But before I hung up, she asked me to hold on. A very rude Joe ** said he was a Sr. Acct. Analyst and he needed to ask me some questions about my finances. I told him I didn't want to do anything with the balance transfer, wasn't asking for more credit, so I didn't want to answer his questions.

I transferred a balance to a Bank of America credit card. The interest rate was 2.9%. I signed up for automated monthly payments via internet, but there was some glitch. It didn't work out and I ended up getting charged a late fee. The interest rate went up to 19.99%. On 08/12/08 I spoke with Connie ** about this issue. She acknowledged that it was their mistake and she credited me with the late fees and interest back to 9/07. The problem is that they are still charging me 19.99% interest even though I was told that this would be corrected, and I have never made a purchase or paid late since I spoke with Ms. **. I have called numerous times to get this resolved. Each time I am told that Ms. ** is not in and that she will call me back. But she never does.

I am a 12-year customer with Bank of America with a checking A/C, SAVINGS A/C and Credit card A/C. Largo branch offered me secondary card (card services card) with a limit of $7,500 with 0% finance charge for 1 year and insisted and offered me this several times. I have a BOA primary credit card with a limit of $12,000 for 12 years. I agreed on the second card for 0% finance since they insisted. I requested the Largo branch to change the due date to the 10th every month for the 2nd card as I pay regularly for my 1st card for 12 years on 10th of every month. But the Operator and the branch did not change my due date to the 10th and they cancelled my promotion of 0% that i had in my 2nd card and it accumulated all the finance charges.

I received a promotional offer by mail for 0% cash advance until October 2009. I decided to take the offer in December 2008. In February, I made another transaction on the card (not a cash advance), just a regular retail purchase. My thinking was that I would pay the regular retail purchase in full and my minimum due on the cash advance on or before the next due date. On March 27th, I paid $600 which covered my retail purchase and more than covered my minimum due on the advance. I called BOA just to make sure my payment would be applied as I intended. I was then informed that my $600 would be applied to the cash advance because it had the lowest APR and this was set forth in the terms and conditions of my card.

Bank of America has charged me three times (on separate occasions) for a Credit Protection service I have not requested or accepted. I have had to call upon each occurrence to request cancellation and a credit to my account. When questioned why this charge was posted, they answer that a telemarketing representative must have talked to me. I assure them that there is no way they could have contacted me, because the phone number on the account is my parents' phone number and I don't live there. I consider this to be fraud as a transaction is being posted to my account without my approval or consent. It seems to be a recurring practice of this company.

Concerned with potential layoffs and recent pay cuts, I made the mistake of inquiring of B&A how I could reduce a current 17.99% interest rate with a gold option loan I took out a year ago to something more in line with 9.9% I had on my other BofA cards. I also made the mistake of asking the what if question related to what options people have if they get laid off such as payment plans, reduced interest for a period of time, etc. I was informed that in the case of a layoff, you could claim you are finally distressed and they could close ALL your accounts and set up a payment plan. As I was not laid off and in good standing not having any late payments, I advised them I certainly did not want that since if they closed my accounts, that is a big Negative on one's credit report and score.

While en route to a vacation in 2006, I was solicited by the airline flight attendant to open a Visa with Bank of America. Upon using the card for the first time, the card member would receive one round trip airfare anywhere in the United States. I was approved and the card was sent to me. I used the card once and only once. The purchase was made on 9/28/06 in the amount of $244.54. I received my first statement at the end of October 2006. When I received the statement there was a $100 charge for an annual fee. This was never told to me so I called the company and told them that unless they waived this annual fee, which the flight attendant never mentioned, I wanted to close the account. She advised me that she would close the account. I told her fine and proceeded to pay the balance in full online on 11/10/06.

I have been a customer of MNBA and Bank of America since before 1986. I have always paid in full and on time. In the last few months, I have been going through some tough times in the automobile industry and my mortgage is behind. Bank Of America had lowered my credit card limit to $1,000 from $16,500. i was not late and, in fact, always paid my bill in full. I called in on March 24th to have my limit raised to $2,500 and they cancelled my account. This kind of stimulus package is what will put this country in a coma. I believe Bank of America is unfair and I am sure I have been discriminated against because I am going through some problems with my mortgage. I would be happy to be part of any class action against Bank of America.

Around March 13, 2009, I called BOA to find out about my interest rate. They informed me it is 11.99%, and told me that I could get their new 3.99% if I were willing to stay on the line. I thought well, what could that hurt? I was connected with a representative who combed over my financial situation, which, in my honesty, I gave out willingly. I was put on hold while they evaluated my account. Next, they came on the line and told me that they would have to lower my credit card balance from $14,500 to $10,500. I was furious because I am in good standing, and I know this will affect my credit-to-debt ratio and raise my interest as soon as they can.

I feel that Bank of America is using predatory practices to realize late fees, interest, and interest rate hikes. When you pay online, it brings up the box set to pay on their due date. What they neglect to tell you is that it will post the next day no matter what time of day you pay it. In fairness to them, there is a blue link at the bottom you can click to see payment posting times. I never bothered to look because I automatically set my payment up the minute I get my statement. You can not do an auto pay for the due date too far in advance as they also change their due dates with a 3-5 day swing. I feel their practices should be illegal! If you set up a payment 20 days in advance for the due date, there is no reason why it should post the day after. My solution is to pay 10 days before each due date. I would love to close the account but with a line of $35,000 it will really kill my credit score.

I have had a credit card with Bank of America for several years. It was an old MBNA account that BOA had taken over in their merger. Now that the bank has fallen on tough times and are getting bailed out, I have been noticing differences on my credit card statements. I used to have $30,000 limits between my 2 cards that I held with BOA. I paid off one card that had about $20,000 on it. Immediately after doing that, BOA dropped the limits on both of my cards to just above the remaining balance. One card went from $20,000 limit to $1,500.

I pay my minimum payment every month online. I always check the box that has pre-printed the amount of the minimum payment. Last fall, I got my statement charging me $39 for a late payment because the payment I made was about $5 less than the payment that I was supposed to make. Now, how could that happen when I made the minimum payment that was already spelled out on that line? By the time I noticed this charge (I'm a messy bookkeeper), it was too late to fight it, so I'm steadily paying off the card and will be closing my account. They treat illegal aliens better than they treat American citizens who pay their bills. They even give them their own line at the bank!

My parents have NEVER been late on a payment in their lives. They have excellent credit, and Bank of America is going to ruin all they've worked so hard for. My father retired about nine years ago and was screwed by the Financial Adviser that was supposed to take care of them. He was able to not work for about a year, but had to go back to work because he didn't have any money left from his retirement to live on any longer. This, alone, was very hard on him. Now he's been working for almost eight years making less than half of what he was making at the job he retired from, and when they completely ran out of money from his retirement account, my husband and myself said we would do what we could to help them.

I had 3 Bank of America Credit cards for the longest time. One of these account, I was paying 5.9% interest, so I would use this for most of my charges. I never had a late payment on any account and always paid well more than the minimum amount due. Then it happened. They cancelled all of my accounts. Okay, I guess as a business decision they could make money elsewhere but then they committed fraud. The account that was at 5.9 % they increased the interest to over 20% with no notice or explanation.

They did the same to me. They closed both of my accounts on my request. They said they were going to try to help me and see if they could lower my interest rate! This will TANK my score eventually now. They are horrible. I really hope this company tanks.

Just as with many others, I called BoA to get a lower interest rate and they closed both of my accounts with them despite NEVER being late in 7 years with them. They only made things worse for me, not better. They deserve to go down with the likes of AIG. I hope they fold.

Just as with many others, I called BoA to get a lower interest rate and they closed both of my accounts with them despite NEVER being late in 7 years with them. They only made things worse for me, not better. They deserve to go down with the likes of AIG. I hope they fold.

I did a balance transfer of $3k from Bank of America credit card to a 0% card. Bank of America then decreased my credit line by $3k. I asked why and they said it was due to a review of my credit score and poor balance ratio. They did the exact same thing last year when I did a balance transfer but restored the credit limit after I called them. This time, they said they will not reverse the credit decrease. I explained to them because they wouldn't reduce my interest rate, I transferred part of the balance to 0% interest. Also, if I had a poor ratio prior to the decrease in credit, they now made it worse.

I called Bank of America to ask them to lower the interest rate on my credit card since I had recently lost my job. I have excellent credit and have never missed a payment EVER. Instead of helping me, they closed my account. What kind of help is that? I will never use Bank of America for anything ever again. They are a bunch of thoughtless crooks just out to screw you. Obviously, since I lost my job, I needed this credit card. They have only made my situation worse. They don't care.

I owed Bank of America a balance that I paid off in full on 2-9-09. This gave me a 0 balance. I had set the monthly payments up to come out of my checking account at my bank (different bank). I did go online to Bank America after I paid the balance off and stopped the automatic debit from coming out. However, on 02-20-2009, Bank America debited my checking for the $200.00 payment that normally came out every month. My statement with Bank America on 02-20-09 shows I had a -$200.00 balance. To get my money back, I called my bank from which the money was debited and they reversed the charges for me. This would have left me with a zero balance at Bank America. My balance on 2-20-09 shows a -$200.00 then on 2-24-09, the balance is -$195.34 because they charged me a $4.66 finance charge even though I had a credit balance! On 2-26-09, they charged me with the $39.00 return check fee even though I did not owe them one dime! I had not seen my statement on these dates.

My problem stems from Fraudulent Activity on my BofA AMEX Credit Card. Several months AFTER the BofA Fraud dept. issued a credit on my account for the fraudulent activity, I received a letter stating that after a careful review of the above-referenced account, it indicates that BOTH BofA and the merchant(s) credited my account for $1,505.70. To correct this matter, BofA would Rebill my account within seven days. I called BofA Customer Service to inquire as to the term Rebill and that was when Moses, Agent ID **, told me that I would not have to pay anything, and that this action would cancel out the other credit to my account. He also stated that he did not know why the term Rebilling was used, and that he gets calls all the time from customers concerned with the term Rebilling. I sent a Confirming Letter to Moses immediately regarding the conversation. There was no reply from BofA.

I am a regular user of Bank of America Platinum Plus Credit Card. I am always aware of my expenses, and I keep on paying my balances on time. Today, I happen to check my statements to realize that Bank of America is cheating me for many months, or rather years. They are charging me for some credit protection plan which I never subscribed for. They said that I have never cancelled it, but I know and can bet on this fact that I never subscribed for it. I don't know how to get my money back. If I count, it's more than $200. They are not ready to reveal the proof that I ever subscribed for that service.

I recently noticed a suspicious charge on my billing statements from Bank of America, the company I have a Visa credit card with. I assumed it was a finance charge, until I consulted my accountant. It turns out that Bank of America signed me up for a Credit Protection Plan without my consent or signature. I asked them to provide me with proof of signature, and they claimed to have verbal consent. I did not consent to this service. This has been going on since August of 2007. I can provide copies of my Bank of America credit card statements to prove this money has been falsely charged to my account. The representative from Credit Protection I initially spoke with told me that I would only be entitled to two months refund, with no refund of finance charges accrued. He also told me that if I were to request a formal inquiry, I would lose the opportunity to take advantage of the two-month refund. He would not disclose his name.

I was informed yesterday that my Bank of America credit card account had been closed. I had paid off the balance over a year ago and it turns out after reviewing my account that they decided that I was a high-risk client. I asked why I was high risk and they told me because I had one late (30-day) payment on my Citibank (not even Bank of America) credit card in 2005 and that meant I was too high risk for them. I have a combined credit score of 720 and yet I am high risk. I guess by paying my Bank of America on time every month since 2000 was not enough reason to treat a good customer well and paying it off for that fact was the wrong thing to do.

My monthly Bank of America Visa payment was due on a Saturday, 2/21/09. Since my daughter also banks at Bank of America, she has been making my payments online. She went online to make a payment but it was not applied until Monday, 2/23, the first business day. The bank charged me a default rate as they explained that my payment has been late twice in the past 12 months. I went from a 9.9% to a 27.99%. This is ridiculous especially during these times of economic hardship. I tried to explain to Bank of America that the due date was on a Saturday and BOA online banking will only allow you to apply a payment from Monday - Friday but they kept telling me that there wasn't anything they can do as far as lowering the interest rates. This is wrong! What can I do???

My story is similar to everyone else's. BofA called to tell me that they were lowering the limit on my VISA card. I've never been late or over the limit. I always make larger than required payments. I'm in real estate, so some months I pay it in full, and some months I pay just a little over the minimum. I also had an Option Gold account that they recommended to me. The limit on that was $10,000. Interest rate was around 23%. Much more than my credit cards, so I never used it. After they told me that they were lowering my VISA card limit, they closed my Option Gold account (they said it was due to inactivity).

I, unfortunately, had 3 cards with BOA. All were from "mergers" from other providers that were taken over by BOA. I've had these cards since 1997-1998. As of Aug 2008, they were all still "good". I signed up with a credit tracking program and received one new credit report and was stunned to see two of my BOA cards had been closed - yet they did not notify me. Both of the closed cards had an expiration of 2010. I haven't had a balance on either card for 4 years. When I wrote to them to ask why they were closed, I was told, "Our records indicate that your account was past due during several months"??? I noticed my TransUnion FICO had dropped from 852 to 841 in October 2008 but had no clue why. All of my credit cards are paid off, my mortgage is paid off and there are no loans or other bills that have an outstanding balance so I have to assume this is when they closed them. It is the only reason I can think of that would drop a FICO that much that fast. No wonder they need bailouts - they don't know how to do books!

I have had a Bank of America credit card for many years and have NEVER been late or even carried a balance over 90 days. I almost always pay this off every month. I was shocked to find my card limit had been dropped and then a week later canceled with no notice. I called to ask why this happened and they said I had derogatory information from 04 and nothing negative newer than 04. I asked about my points I had accumulated over the years. They said I lost all of my world points (value in excess of $500). These people are the lowest of low. I asked for a manager and I was told they do not come to the phone. but they would call me back in a couple of days. Right, I bet that happens. I wish there was something I could do.

I did an online balance transfer in Dec. 2008 for $362 to my B of A credit card for a promotional 1.99% interest rate. This was done online. I just noticed in my statement that the interest rate is 19.99% - I contacted B of A customer service. They explained that I did not check the appropriate box for balance transfer at the 1.99% rate and there was nothing they could about this because it was two months ago. Now while this is not a lot of money, the point is I clicked on a link to bring me to the balance transfer promotion. I would think this would be the correct page. Second, I find it hard to believe they cannot adjust this and give me the rate going forward. Third, how do I know this is a scam on their part to extract a greater interest rate? I find this to be deceitful and I question the customer service attitude of this company. If this happened to me on a small balance, what is happening to someone with a larger transfer?

Bank of America reported me as 90 days late twice in the last 21 months on my credit report. This is completely false. I have made a payment every month, albeit not the over $400, $600 and $800 payments per month they were asking for my $6500 balance on my credit card. They've ruined my credit report. I disputed this on TransUnion and was told it would stand. The Better Business Bureau said they were told by Bank of America that we worked things out. All lies! Can't anyone hold this bank accountable for ruining people's credit and all of their lies? How do I get the truth reported?

I have had a credit card in good standing for many years and was always a good paying customer. In December of '08, I went away for several weeks and unknown to me, my spouse overcharged my cc by only about a $100. I called right away when I found out and was told I needed to pay $750 to lower the interest rate from 26% back to 9.9%. I explained I was not working but got the money together and sent it in with the knowledge that I was told my rate would be reduced back to normal. Well, when I got my next month's bill, there was a service charge of $444 and a purchase charge of $78 on it which had not even used.

Bank of America credit card payment was posted one day late in December, although I always pay IN FULL the day after I receive my bill. I was charged $39 + $1.50. I called to inquire why it took more than 14 days to post payment; I was given no explanation, but told the charge of $39 was removed. $1.50 was not removed, so I paid it rather than go through the hassle. I received new bill today, with ANOTHER $1.50 charge. I called and asked for an explanation. I was told it takes 2 months to clear the account? If I wanted it removed, she would need to know my current income! I told her that was private. She threatened to lower my credit limit (I don't care as this card is only used for one auto pay bill). I will change that tomorrow.

I had purchases of $4,065 and I knew my interest rate is 7.9%. To calculate a simple way is 4065*7.9% = $176.04, for 12 month is $14.67. But credit card company charges 7.9/365=0.02164 which means 0.02164*32=.69260 to .69260*4065= $28.15 monthly interest vs simple $14.67. It is double interest charge than what should be a simple interest calculation.

I have a large revolving debt which I consolidated with Bank of America temporarily at 0%. I have had credit cards for more than 15 years and I have always paid my debts. I have a checking account with Bank of America and generally go to my local branch to transfer payments to the card every month. Unfortunately, in Sept., for the first time ever, I forgot the due date (which is constantly changing) and was late on a payment. I called the bank apologetically and transferred the funds 2 days later. I paid the $39 late fee and the $29 phone transaction fee without complaint.

On 2/27 around 10 am, I contacted the credit card department with Bank of America (their Maine location). I spoke with Maggie the Senior Credit Analyst about the update I received from the credit reporting service I subscribe. I informed her that Bank of America had reported my account over the credit limit when my billing cycle was not over and the fact that I made a payment mid cycle to bring the credit limit down on 2/26th, Bank of America reported the over credit limit balance on 2/27. I asked Maggie why Bank of America is reporting this when my account cycle has not ended. Maggie informed me that she was not aware of and that Bank of America can report whenever they please about your account balance. I informed Maggie that I was in the process of settling on a home and this negative entry could be very devastating in pursuing the loan that I needed. Maggie then put me on hold and did a search on my credit report. She replied back, "Yes, Bank of America did report a negative over credit limit comment on your report but you have other credit issues that would hinder your goal of owning a home anyways"!

I am a BOA checking/savings customer. I called for assistance and was asked if I wanted to hear an automated message regarding the BOA MasterCard. The operator explained that I was not applying for the card and could hang up at any time. I hung up within 1 minute of the message as I was no longer interested. Today, I received in the mail an active card and open account with a $15,000 balance. I called and the operator told me I must have applied for a free gift. I did not. This affects my credit score and I am furious. This is the 2nd time my husband and I have been issued credit cards that we did not request. How can this be a legal practice?

I called Bank of America to see if they would lower my interest rate on my Alaska Air Visa card. The first person I talked with said they may be able to do it and that it's not uncommon for them to help people in these tough times. He sent me to another department and this person was not quite as friendly. As a result of my calling for assistance, they canceled my card. I do have a large balance currently but this was due to putting my son's tuition on the card for air miles. I chose not to pay it off because I wanted to keep my cash liquid. I own a mortgage company and my income has dropped dramatically in the last year and cash is king for me right now. I have NEVER had a late payment with any card or mortgage, ever! And my income has been in the mid/low 6 figures up until this last year. I don't abuse credit and only have this one Visa and an American Express card, that's it. I hope they go down!

On 1/24/09, my B of A credit limit was lowered from $13,400 to $4,600 (and later the limit was changed to $4,800). This was AFTER I requested a balance transfer from GE Money Bank (Empire Carpets). The amount of the transfer was $3,035.00. I requested the transfer in December 2008. GE Money Bank had a promotional deadline date of 1/13/09. B of A denied the transfer on 1/24/09 after they had approved it.

I have a credit card with Bank of America. My balance got high (my fault) and I had ended my teaching career and was in the process of receiving my Social Security in about 3 months. I called B of A and asked them if my payment could be lowered. They told me emphatically No and said if I paid a partial payment, it wouldn't be any good. I didn't send a payment. They kept sending me bills with Late fees and I just put them in the drawer since I was told that I couldn't make a partial payment. After the banking problems began, they called me and asked if I could pay a certain amount and they would debit it on a certain date each month. I said yes and told them the date to debit it. They did that for one month.

Lousy customer service! Having to wait in excess of 40 minutes on hold for customer service is outrageous and something needs to be done! You are required to call the credit card department, 800-622-8731, to close an account or resolve CC issues. I have tried calling their customer service several times in the past two weeks and waited on hold in excess of 40 minutes. I finally hung up. The recording at the beginning said the wait was 7 min. You can't put the call on speaker and walk away because they have so many recorded messages with people talking. They need to hire more people and they need music instead of talking so you can tell when you actually have a live person on the line. People with jobs can't sit on hold for an eternity to resolve issues that the branches can't or won't address.

I have a Bank of America credit card with a $15,500 credit limit. They love to send me at least two times a month the credit card checks to write for any purpose. With that comes rules and regulations obviously. I made my online payment through my online Bank of America bill pay to pay BofA. And for some reason, it did not post until one day after the due date. With this penalty, my credit card interest rate jumped to a loan shark 36% and I have been a customer since 1994 with only having one 30 day late about 6 years ago because of another problem with online bill pay.

I had 3 credit cards with Bank of America and was advised by them to get a gold option loan to consolidate. Even though the interest was 18.9% compared with credit cards of 10%, they convinced me it was the best option and would be paid off in 96 months. That was over a year and a half ago. I have a payment of $634.00 a month with interest of over $460 a month. So far less than $3,000 has been paid off in principle and I have paid over $6,000 in interest.