Bank of America Credit Cards Reviews

After about four months and the balance creeping up to now $8500. My husband took another loan out to pay it off. We called and got assurances the payoff balance was the same as the statement and that it should make it in time for the period. Well, we sent it in with I believe 10 or more business days to clear. BofA cleared it the day after the closing date and charged us $200 in interest and $116 in fees.

We had just paid them a $8500 pay off and still got a $300 bill the next cycle in return. We disputed this over the few years to no avail. The bill is now $700, all penalties and interest. And when we try to get this worked out with them, they say its a just charge and we have to pay it all or settle. We are trying to settle this, but people need to know that Bank of America is willing and waiting to get you trapped in late and over limit fees so that they can automatically up your interest to mafia rates. My first experience with them was a $500 limit card. I should have learned from it. I paid $50 to $60 a month for a year and at the end of the year, I still have over $500 balance. Somehow practically every month I was charged a late fee. This put me over the limit of the card. So I also got an overlimit fee every month while they charge a high interest and told me the minimum payment was around $50. Pure greed and predatory.

The "analyst" asked all types of intrusive questions, also mentioning something about debt counseling. I have a 750 credit score! I was livid, and explained that any company that treats me with so little consideration, damaging my credit score for no reason, does not deserve my business. She said, "I know this is not the result you were looking for" I told her I was cancelling my account and paying off the balance in full and requesting to go on the do not solicit list forever. I said this was probably not the result she was looking for. Heck will freeze over before I ever deal with BOA again. I had a $35,000 credit limit that was only one-third consumed. Now, my credit score will take a hit because of the loss of available credit, but probably not as much as having a 100% loan to limit ratio.

On the phone, when I can actually reach a live human, I am told many things ranging from "it is a computer error, we apologize" to "you owe us $5,238 will you be paying that today?" In the mean time my FICO has taken a nose dive. I have no outstanding debt, pay all my bills on time, and am appalled and disgusted by the whole thing! Is there any recourse? My FICO score is roughly 100 points lower than it would be had BofA done what they were supposed to do. Therefore, at this point my credit rating is "fair" when it actually should be "good"; therefore I am not able to qualify any type of credit line! Argh!

Fast forward: I lost my job and I called MBNA to see if they could work with me. They told me there was nothing I could do. So, I defaulted. I couldn't afford it and I couldn't justify paying them when they were the only ones that would not work with me. Finally, I was contacted by someone from MBNA that wanted to ask why I had defaulted. I explained my situation to them and what had been occurring. They were able to lower the interest rate 10.1% and stop the finance charges so that I could get my credit back on track. They would do electronic payments for 6 months and then I would need to call in and reauthorize the payments for another 6 months. That was two years ago and I was still being charged a finance charge that surpassed my monthly minimum. They were unable to do 6 months of payments continuously.

I was receiving multiple rude phone calls about being late on my payments. Since I was late, they would stop the agreement I had about low rates so I could pay it off. When I pointed out that they were still charging me a finance charge, they took it off again, but did not and will not take off the money that they added to my total due to those charges. So now, a 5 year loan is going to be roughly a 20 year loan. They are incompetent, rude, and do not want to work with their customers. My credit has been damaged and I will end up paying three times the amount I should have on this loan.

I've now paid $9000 in principal (supposed "balance owed" is $36,000) as well as $44,875 in finance charges. When I first saw that the rate had increased, I called to complain and began paying $1000 per month to reduce the balance. When I couldn't afford to do that any longer, I paid $500. Finally, a BOA employee (BOA's FIA Services took over the loan in 2006) reduced the interest rate at my request to 10.99% and said I could do a minimum payment of $350.

Trouble is, when the hardship program came out, the fact that they would need to double my minimum payment for me to take advantage of the h.p. was used as an excuse not to lower my rate, even though I was already on a hardship program for my regular Bank of America card. The fact that I've paid the BOA card down from $12,500 to $8800 in about a year shows that if cards are closed and banks reduce their greedy rates drastically, many people can pay off the balances.

After all, BOA has already made tens of thousands in profits from me because I've been a mortgage holder and Key Advantage checking customer, as well as the holder of 2 large balance cards, for over 10 years. Although I have 40 years of clean credit (no lates,) now FIA has decided that I'm not paying them back fast enough. My minimum payment has recently doubled to $670, which they want me to pay for 5 years so that I can pay back the $36,000 (that I've already paid in their interest), plus a sweet 4.25% for them for 5 years. Some of us work hard for an honest living. I guess smoke and mirrors, untruth in lending, trickery, and entrapment is perfectly legal for those that know how to get away with it.

They received this money in 2 payments on March 5 and March 8. Today is March 31. Today, I received a statement from the bank saying that my closed credit card account has a balance of -$18,000.00! I called to find out when I would be getting my money back and was told that it had already been sent to my checking account yesterday. However, I checked my checking account balance and the money is not there.

I understand that it was a mistake on our part by paying the wrong credit card company. But we were still obligated to pay the right credit card company. This caused a financial hardship on us, as it was difficult to come up with another $18,000.00, not to mention the stress and anxiety it has caused. I don't think they should have accepted the money to begin with and certainly should have refunded it right away.

My father is 77 years old and retired on a fixed income. We are currently working with FIA to reduce his monthly payments and stop the late fees. However, BOA should not be able to add additional fees to cardholders if a customer is not making consistent minimum payments. The amount of money he has paid for credit protection is well more than the benefit. It's a shame he paid a lot of money for credit protection but his credit was never protected. The cost of the protection has only added grief and regret that he will never be able to repay this debt.

Balance on credit cards have ballooned significantly because of the addition of the added service. My father was too old to benefit from credit protection when they solicited him for this service nor did he understand how much it will cost each month. When my father was working he was always able to pay his debt. He has now become very depressed as he realizes debt has become so large.

I have always had excellent credit with them and all my accounts. But on that day, I was shocked and blown off my chair. This was my card and no one else's. I took pride in it and looking back on the discussion I had with the account representative, I feel I was mistreated and unfairly taken full advantage of. I asked for a small balance transfer and at the time the representative abruptly told me in his next words, "Ma'am, I need to make a discussion right now. I am taking your card away from you." I asked, "Why?!"

He said, "Because your husband had a Bank of America Card for his business and he had recently made a deal with them to pay off a certain % of it" and because I was married to him, he needed to take my card also. I was the only signer for my card, and did not have anything to do with his card (I was not a signer on his account). He added me to his account as a contact person to speak with them if there were any problems he might have. I asked him why and how can he do this to me. I have always been a faithful card holder and my credit score is excellent. "It's my decision," he said.

So I started to cry, took the card to my husband and cut it up in front of him. He was so sorry for me and said they can't do that. I said, "Well, they did." And to make matters worse, I had an alert on my card report. It seems they added his account debt/ dispute to my credit report. I immediately contacted the credit reporting agency and it was researched and deleted from my records.

To make the story even more heart wrenching, I just got back from a wonderful vacation, but was partners up with a couple in a game of golf. We decided to have dinner that evening and lo and behold, my golf and dinner partner works for Bank of America in NJ and has been with them for sometime. I told him my story and how upset I was, and he said that that didn't sound right. I should have a lawsuit against them. He further said not to worry, that he will bring it to a highest level and return a call to my husband.

He seemed very concerned and sincere. It has been almost 2 weeks and there is no call. I told him to play back the recorded message which led to the stealing of my card. I told him just about word for word what the representative said to me. I feel something smells rotten at Bank of America! Please help me erase the horrible ordeal from my mind. I would honor an attorney to contact me and get to the bottom of this. Thank you in advance for your help!

Well, the process involved a $450 deposit to start the process and a home appraisal needed to be done. That was eventually done and after a few months and many promises of "everything looks good! " , they couldn't give me the loan as I had too high of a debt to income ratio. I told the load officer, "So what you're telling me is I can't afford to pay my house payment I've been paying promptly for 12 years." The thought was they wouldn't give me a loan with a reduced monthly rate because I couldn't pay it according to their "tables". If that was true, I obviously couldn't pay what I was currently paying. I was out of luck and that was that!

I called back a few times to try to understand the logic and talk about my $450 which was supposed to be refundable if the loan didn't go through. I was informed my loan officer had changed and I got a new one now. This new officer informed me that although I didn't qualify for the previous loan, I did qualify for a VA interest rate reduction which would be "no problem" since I didn't need to qualify for that. It was a new special program for veterans. Great! I was thinking, I had to get another appraisal and they would need another $450 to get a new appraisal. They would refund me the $450 they owed me. They eventually did too! This new interest rate reduction has been going on after I signed the papers back on 12/28/09.

I've called about every month and am promised a quick resolution to the loan. On 03/24/10, I called again and was told the underwriters are very tied up. If my load is approved it should be by the end of April. I said. "What?! If my load is approved? You said everything was OK and now I find out 3 months later it could be denied! What kind of a process is this?" The loan officer was very sorry but he'd do what he could. "I'm sure it will be okay," he said.

I'm now in limbo with this loan refinance and I'm not sure if I should try to cancel it and move to another bank or what.

In December of 2009, I paid off the credit cards completely. Actually, they owed me almost $100 as I didn't want interest to mess up my payoff. In February of 2010, I called to ask a representative if they were offering any promotional interest checks like they had in the past to encourage me to do a balance transfer from somewhere else to their bank. They said, "Please Hold". After a lengthy delay. they came back and said, "No, we're not offering any promotional things for balance transfers." I said, "Okay, well, that is that." Then the "Account Representative" said, "I'm canceling both of your credit cards!" "What?!" I said. She said, "Due to new government regulations, you have too high of an unsecured debt to income ratio and I'm canceling both of these cards."

I had a MasterCard with a $0 balance with a line of credit of $50,000 and a Visa with a $0 balance with a line of credit of $25,000. And now I have nothing. I used to use both of these cards for business purposes as I am a small business owner. Now I have no operating credit because of what. I talked with her supervisor and got nowhere. If I hadn't called and hadn't paid off the nearly $55,000 that I had owed to BOA on both cards, I would still have them. I would still be paying them down but now I have nothing.

About 2 weeks after this happened, I got a letter in the mail that said they had reduced my credit to $15,000. I figured they must have reconsidered and then just changed my credit limit. One month went by and I decided that for a project I was working on, I'd borrow $10,000 of the $15,000.00 limit as I could pay it back in a couple of months. I was informed that the card was canceled. I called an "Account representative" and was told that that letter must have been sent by mistake. They caught it on the 2/16/10 and "didn't I get the new letter? " Well, no, there was no such letter.

I just figured they were throwing me a bone. Instead, what I got was a kick in the teeth. I did get a letter in a couple of weeks after that event stating my account was cancelled. Now I look at my MasterCard and Visa account via the web and it shows me having a Visa with a $15,000 limit and a MasterCard with a $25,000 limit. I'm sure this is ** too! I'm waiting for the next letter. You just have to laugh because it's so sad. The economic damage so far is in the loss of my business credit line of $75,000. This is very bad timing with the economy being what it is.

Here I am trying to improve my credit score, paying what I owe. Now, it makes it worse because it looks like I am maxed out. I get why they are doing it. But I have not been late on either account ever. I feel like I was punished for others poor financial decisions.

In mid-December, I realize my situation was getting desperate, and I was not finding work and only receives $275 a week in FL unemployment. I was told that I make too much for food stamps, and borrowing money from family and friends is not enough. I called back BoA. I spoke to a very nice man (even though it took over 30 minutes to get to the right department). This person advised me that I do qualify but that it takes BoA 45 days to FedEx the Form 1126 and Hardship document. Even though these are on the Making Home Affordable Website, he stated I could not use them.

Well, 45 days came and went, and I received a call from BoA advising me they were so busy and that it was going to be another 30 days, which should be next week. The woman who called me was very nice and explained once I received the paperwork that I can qualify for a 3-month trial but that I must remain current in my mortgage.

I am very very frustrated about this process, as I was a Countrywide customer, and now, BoA purchased them. Between December and the call in mid-February, I must advise you that I called a few times to follow up as I am desperate. I also own a home in Pennsylvania, so I have 2 mortgages, HOA fees in FL, plus all my utility bills. And I am only receiving $1,100.

I cannot keep borrowing money from family and friends. I already owe out close to 10K just since September. I can forward you the article where it stated BoA has been the worst in assisting customers with the Making Homes Affordable. Any assistance would be greatly appreciated.

I called Bank of America which I finally got someone instead of an automated system. She told me Bank of America process the payment 9 times but did not go through and that a fraud alert was place on my account and would be removed in 15 min. 15 passed and still I could not use my checking card. Now, it's 6:15pm, I am calling Bank of America and get passed around all these automated systems and all this verification. Finally get someone from the fraud department, she has an attitude and won't let me speak to a manager and tells me to go to a banking location. It's evening time after bank hours and I need to purchase my groceries and she is not concerned and hangs up.

I called again and was directed to another female who told me the same. It is now 6:35pm, I rush to Braintree mall to find the only bank location still open at evening hours to wait a long wait to speak to a personal who says, Oh yeah, sorry you had to deal with that what do I want to do" like I was boring her with my situation and it's not that bad. I ask to close my accounts and all my money return to me for poor service. She told me that the card was closed either way that the reason no transaction was able to go through is because they had closed the card for no reason. She said, she can give me another and I will receive it in the mail. Without understanding the inconvenience and the issue.

Okay well, I still have my other 2 business credit cards that I can use, nevertheless, my 2 business card's limits were reduced to $200 more than what I owe! My credit is spotless, with 741 points. I never had a late bill or anything! I am going to take my business account somewhere else, and leave my toxic asset (3 BOA mortgage) with them! It is making it very hard to do business without the credit I had. My credit score is still 741 points. No more Bank of America for me. I am still going to a lawyer to see my rights, and show how Bank of America is trying to put me out of business. We all need to unite and fight this bank. No more banking with Bank of America. Support local banks!

One payment was already pending for January 15 and would be considered late. (I didn't call to set up the recurring payments until the 15th.). So I verbally decided to let BoA/FIA take out an additional amount to be debited on January 31. This was the only time I approved a double payment. (It was only to play catch up.)

Since the end of January, I have been current on my fixed payments, and they have been debited as expected. Well, on March 3, I checked my account to see if my payment had been processed, and they had taken out an additional amount without my approval, and my account was negative. I contacted customer service, and they told me that I had filled out a form and sent in a voided check authorizing FIA card services to take out an additional amount. I never filled out a form or sent in a voided check. So who did this and said that I approved?

If I could afford this, I would have said so. I'm so upset and angry with this bank. It took almost 6 months for someone to even give a legitimate alternative for making my credit card payments. Every person I had talked to before would make it seem as if I had no options available for making payments.

I'm fed up with this bank. The person who authorized the second auto payment should be fired. This isn't legal, and it's not right. The unauthorized second payment gave my checking account a negative balance. I have bills to pay, and now, some of the other payments may bounce because of this incident.

So I called their "Credit Analyst" who asked a few questions and basically said that due to my business downward trend and business debt, I was unworthy. I had applied and received a card last fall after BOA reduced my limit from another card company. In researching my account with BOA, they found a $5,000 payment posted to my card which wasn't even mine. So I had a credit balance of $5,000. I am an honest person and reported this mistake. So as I see it, BOA is dying and honest-paying, credit-worthy customers like me are penalized.

Under the advise of my banker and accountant, I was warned that BOA would lower my credit as I paid it off. BOA said since I carried a balance and didn't pay it in full I was obviously struggling and credit cards were no meant to be long term. I asked if I could see the clause where If I didn't pay it off within a certain period, they would reduce my limit.

The bottom line is this, my business relies on credit cards to purchase supplies, inventory and entertain customers. Without business credit, how can we survive? Can BOA explain to my customers why my shelves are empty? Despite the economy, my business has made money the last two years and my debt is 20% of what it was three years ago.

My local bank thought well enough of our performance to give us a new business loan in the fall. It was backed up by the SBA who recognized our performance and finally the local newspaper highlighted our success with a front page article.

During this conversation I shared my employment status and how this high interest rate would make things even tighter. The gentleman I spoke with said they could help. He described a program with 0% interest for a year while I paid down my debt, which was about $3800. This was a temporary program and I would not be able to use my credit card during that time. An automatic payment from my checking account would be set up also.

I asked if this would have any adverse effect on me, including how it would appear on my credit report. He said absolutely not. And since it was voluntary, I could stop it at any time, or at the end of the year duration, and everything would be just as it was before. I thought this was great and didn't mind not being able to use my card since I had 1 other card. I have always been responsible with my credit but this period of unemployment had forced me to use credit more than I would have liked. I figured I would be employed soon, so it seemed like a win-win to me. Papers were sent to me, they all looked in order and I signed them and the program began.

Soon after, I noticed that the bonus points I'd accumulated were not accessible to me. I called BOA and was told by Lisa that I could not use them during the program but once the program ended I would be able to use them. I was not happy about this because I was not told this initially, but I complied. A year has gone by and although I received no notice from BOA, the program ended because I saw on my statement that my interest rate went from 0% to 13.24%. I called BOA to ask if this program could be extended or the rate lowered. They answered no on both accounts plus I was told that I already had the lowest rate because I was such a good customer.

Through conversation, it came up that this card was permanently suspended, which was news to me. And I was losing all my bonus points. This began a series of phone transfers and 2+ hours of conversations with BOA. The bottom line is that I got conflicting information from different people. Firstly, I misinterpreted the initial program. I have notes that I'd taken but was told that that was not official information.

Secondly, I was correct with how the program was initially set up but the new federal laws prohibited BOA from reinstating my credit card. They said their hands were tied because the government said that any card that was suspended for any reason could not automatically be reinstated. I actually had one man just keep reading over and over from the fed law while talking over me. Another woman suggested I look for places to cut my expenses, like eliminating cable TV, which I'd already cancelled. Yes, I did get pretty hot with that remark.

Long story short, they invited me to reapply for a new credit card which I said we both knew I could not get. And possibly, if I can get my points back, they are still deciding. My biggest complaint is if this is true about how the new federal law has effected my Visa, I feel BOA had a responsibility to inform me prior to the law taking effect so that I could have made an intelligent decision about how I wanted to handle the possible permanent loss of my credit card.

Yes, BOA did send a form letter in Dec 2009, but there was no information on this letter about any suspended accounts. In fact, Citibank sent a similar form letter and offered a choice to all their customers of paying your balance with the old lower rate by which you would lose your credit card and have to reapply or allowing the new higher interest rate and keeping your card. I chose the latter since having been unemployed for so long at this time I worried that I would not easily get a new credit card.

I told this to Ms. ** and said BOA had a responsibility to inform me of what could happen to my suspended account under the new laws and given me that option, she said who in the world would pick a higher interest rate! I told that that is exactly what I had done with Citibank so I could keep my credit card. Then she said they couldn't possibly notify everyone with suspended accounts, which I told her was ridiculous as it was in their data base.

I recently pulled my credit report and saw that BOA had requested my credit information this Jan 2010. I believe that they have purposely withheld information to their customers that were on suspension, whether voluntary or not, so that they could deny them their credit back until they checked their current financial situation. Why else would BOA have pulled my credit info?

I called and requested the transfer of available credit. I even offered to close one of the cards knowing that closing a card can have a negative impact on my credit score. Instead of transferring available credit to the requested card, BOA lowered my credit limit to $7,500 on each of the other cards. In other words, when I started I had available credit of close to $80,000. When I got done my available credit was $30,000, half of it on cards I haven't used in years.

This afternoon, I closed all of my checking and savings accounts withdrawing almost $60,000. I have applied for a US Airways Mastercard from Barclays Bank, but was advised that I might not get it because of my credit "problems." I don't have any credit "problems". I am debt-free, own my own home, and pay off my credit card in full every month. I suspect that BOA lowering my credit limits has had a negative impact on my credit worthiness, but I won't have proof until I am denied credit. Barclays Bank said I will hear from them within 30 days. I'm frustrated because I have worked very hard to establish my credit. I feel that it was stolen from me without cause. I have never had a late payment.

Less than an hour later, I learned that she cancelled my credit cards. If I was to be "reviewed" for my credit worthiness, she did not obtain any information from me to make her decision. In other words, she cancelled my accounts based only on information from my credit report, which is not a bad report. How can she unilaterally make a decision that my debt to income ratio is wrong if she does not have all the information? She cancelled my cards (because I paid them) and the impact on my credit rating will be adverse. These are Gestapo tactics! My "status" was fine with them while I was paying 25% interest and is suddenly "not acceptable" because I paid them off! The Bank of America representative canceled my credit cards without the information that she would need to make a decision. Adverse information likely on credit report because the bank closed my accounts instead of me closing my accounts.

Note. I still owe BOA $20,000 and climbing because they would not take any payment from me, and refused to acknowledge that they made an accounting mistake. BOA ruined my credit, took way more money from me than they had to. I wish them ill and advise anybody of common sense not to bank with them.

This automatic activation of credit cards permits anyone to charge services or goods against the credit card without our consent and places the burden of dispute on the card holder even though the cardholder did not activate the credit card. The BOA sticker implies that the phone activation requirement provides fraud protection to the card holder is not true. Phone activation or the absence of phone activation does absolutely nothing to protect the consumer or card holder after 100 days. This is misleading and false. The BOA terms should identify that this automatic activation will take place without any action or authority by the consumer and card holder. If the credit card was on file at a merchant, they can continue to charge against the card even though the consumer has not activated the card. This is a deceptive practice by BOA.

The customer care person who answered the phone was nice and then suddenly stopped and said I can help you and then made a comment about the computers being down. The funny thing, however, is she had all my account information when we first started to talk, then suddenly no access. When I pushed her, she finally said that I would have to call the credit department the next day if I want any help. I asked why they had not notified me and she said they were not obligated to notify me unless they were changing the terms of the account. It seems changing the available credit is changing the terms of the account. Anyway, I don't know what, if anything, I can do and frankly will likely just pay off the card and get rid of it. It's sad, in a way, as I really enjoyed the Alaska Airlines perks that went with the card.

The agent stated that I could make whatever payment I could afford but that the balance would then be reflected in my next month's payment. That would mean that on top of the $536, I would have a carry over of what wasn't paid the previous month and there would be subsequent late charges and fees. You can see that I would very quickly owe much more than the existing balance and no head way in repayment of the CC could possibly be made. This more than doubling of my payback schedule has put me in quite a bind.

I have never been late or missed a payment and in fact have routinely paid more than the minimum payment on this card. If I can't meet the banks expectation of the more than double repayment schedule, my credit rating will be tanked and the outstanding balance of the card will raise exponentially as the late fees and interest on the balance grows. This is an impossible situation and I feel a very criminal act on the part of the bank.

For the record, this was an online account that I had always received a "statement ready" alert on my e-mail and a hard copy in the mail. When I hadn't received any correspondence for a while I called the customer service line. Well, guess what? They said their records showed that a copy of the statement had been "processed". No on-line statement was sent supposedly since I hadn't requested it. It was always automatic before. My account was now almost 10 days overdue with a late fee and my 0% was in default. I had to request a statement to be sent out. My very first statement, which I never received, clearly shows that I never had the "0"% to start with. The balance transfer I paid $690 for was at 11.9% from the very start. And to top it off, I've never received a credit card. I couldn't use this account if I wanted to.

I have spoken to several representatives and gotten nowhere. I now have the funds I was anticipating and have paid the current balance. At this time I am prepared to pursue BOA for the money they owe me. I will get legal help if I have to. And I don't ever want to do business with them again. I will consider it harassment if they ever contact me again. 11.9% interest (plus 3% transaction fee) on $23,690 from Aug. 2009 to Feb 2010. I was only able to make the minimum payment for this period which was approximately $450 and there for the balance was stagnant.

During that night, I signed up for a free three bureau credit report and score. While viewing my report, I noticed that my payment history over the past 24 months for Bank of America were filed as current and in good standing (green color) and underneath the account status Bank of America had commented under the three bureaus stating, "Credit line closed-grantor request-reported by subscriber: Account closed by credit grantor credit card; Canceled by credit grantor."

The next day, I contacted Bank of America credit card services and spoke my concern with the first representative then he transferred me to another department. At that time, I spoke with a female representative and expressed my concern to her about why my credit card was being closed permanently. She informed me that I was late five times within a 12 month period as well as I was over my limit a couple of those times. She also informed me that due to my lack of history with credit cards and with Bank of America, they saw fit that my account should be closed permanently.

Being frustrated of the matter, I informed her that during those five times that were late, I contacted Bank of America credit card services and got those situations resolved with fellow supervisors and representatives. I also informed her that of those five times that I were late, they were only one day over my monthly due date, because Bank of America documents a monthly payment as being late the same day that it is due after 5 pm.

I asked her if Bank of America was making a fair choice towards a valued customer. While further talking and voicing my opinion about the matter, the female representative gave me constant silent treatments, stating that I was not asking her any questions. At that moment, I simply told her to transfer me to another representative in her department of higher ranking because she was not paying my concerns any attention. She repeatedly told me that no one else was available and that I should call back if I wanted to speak with another person besides her.

With frustration, I informed her that I would not get off of the phone until she found someone else of higher ranking than she to speak with. Finally, after a 10 minute hold, I spoke with a representative named Kevin. Again, I voiced my concerned and told him that I did not understand the actions that Bank of America was taking in regards to closing my account. I informed him that I had been a credit card holder since 2007 and have never had this problem in the past. I also voiced to him that since 2007, I have paid my BOA credit card in full payment twice and have been steady with monthly payments until recently. I also voiced that during the five times that I was late, while speaking with representatives and supervisors that told me that my account would be okay once the payment was made, they never informed me that my account was in jeopardy of being closed or that it was being closely monitored because of the late payments. Representative Kevin told me that he understood all that I was saying but the evaluation was not going to change due to BOA guidelines.

He further explained some factors that resulted in BOA closing my credit card account which were: my credit score had dropped and that while observing my report, BOA found that I had made late payments with one of my student loans in 2008 and early 2009. I told him that the actions were not fair and that the factors that BOA evaluated on my credit report as well as being late five times in a year after explaining it to the BOA credit card department didn't make any sense to be counted as serious delinquencies, especially if I were a day late with those five payments.

Finally, I informed him that I understood everything that he was telling me was company protocol and that I would find a higher ranking representative than he to speak with tomorrow because the action is truly unfair. I used my BOA credit card to gain credit history because most of my history is with student loans. Now that BOA has taken extreme measures in unreasonably closing my account, I am unable to perform that task. Also due to the comment that BOA made on my credit report, even though it shows on my report that I was in good standing with my credit card, I don't think another major credit card would consider me as a customer, because it may arouse some doubt that a previous credit card company closed my account.

I went on the Bank of America site today and discovered my limits had been lowered to $1100 and $500 respectively with no notice! I emailed customer service and got the standard reply of how they "valued my business," etc,and that there were notices in the mail of their action. I am livid that they did this without first informing me and I intend to write letters of complaint to the appropriate regulatory agencies. Lowering credit limits affects credit scores.

I asked BOA for a copy of my application with my signature on it. Four times they sent me a computer printout with my information, something my husband would know (as would every identity thief out there). I went to a branch and was told that it was not opened at a branch either online or by phone. The fraud department refuses to open a fraud case. I thought the legal system in the US required due process. It's like saying we think you are guilty so we won't give you a jury trial. So I get regular phone calls saying that now I am two months behind. I tell them that I will not pay this debt because it is not my debt. Today was the first time I lose my cool and I am sending the letter I sent last week. I'll send it every week if I have to. This has to be against some law to turn down the request for a fraud investigation. Every divorcing spouse better watch out if they could be held responsible for what credit their spouse applies for during the divorce process.

BOA claims that $29,200 is owed on this credit card. In spite of a detailed record of the problem I get regular calls letting me know that I am behind. It is very stressful. I have notified the credit bureaus in the hopes that my good credit is not damaged, but I don't intend to pay this debt that isn't mine.

I called the bank and was told that while my credit score is 787, and my payment history was stellar. Equifax said I have too much revolving credit, so BOA has to protect themselves, thus my request was denied. In addition to this, they lowered my credit limit from $30,000, to $13,000 without any notice. I told the person I spoke with that it was unfair for BOA to lower my credit line, and that while the bank had gotten it's bailout from the government, they owed it to their long time stellar account holders to extend the credit offered, before the economic downturn.

The rep rushed on to tell me that BOA had paid back the money it had received in bailout funds. In a nutshell, the bank is penalizing me because they made bad choices in extending credit to every Tom, Dick and Harry that came in. Now, they are trying to fix things. Shame on Bank of America! I was unable to help my son buy a car, so he could get back to school, and had to resort to other means to get the car. When banks or credit cards lower your credit line, it negatively affects your credit score. Where is the customer service that we all deserve?

So I told them I felt uncomfortable with all these questions, then they canceled my card with the zero balance and cut my limit on my other one down to it's current balance, or an $18,000 drop, even though I've had it with them since 1994. I have never been late and paid ahead on it currently. I was very upset. I told them I would close out my current checking-savings-and IRA with them if they were going to insult me like this.

I've had no drop of income, paid off my home and cars and have an excellent credit rating. This seemed like a weird trick of some kind. Why? I do not know. They will also lose my son's lifelong account that we were going to open this year. I am very upset, and I would like to let others know, and wonder what can be done?

Basically, we have found ourselves getting deeper and deeper in debt due to the high interest rates and fees being charged by the bank's issuing credit cards. We have moved to an all cash basis and vowed not to use our credit cards unless there would be an emergency.

Discovering that our monthly credit card payments are now more of throwing money away versus lowering our debt, I attempted to negotiate with Bank of America to lower our monthly payment and interest rate for at least the next six months. I have always made the minimum payments but would like to have more money to cover our increase in living expenses without further burdening my mother's limited resources. The first representative I talked with was willing to work with us and gave me a reasonable monthly figure and interest rate. Before I committed to this offer, I needed to look at our monthly budget and also consider other offers from creditors. I have now had four lengthy conversations with four different customer service representatives with Bank of America.

Finally, Bank of America has now decided that they aren't going to work with us - period. I asked to speak to a supervisor and was told that they had all gone for the day. Being a supervisor myself, I find it hard to believe that they would have people negotiating financial arrangements without a supervisor present! Anyway, I asked how we were supposed to reduce our debt if they were not willing to renegotiate our interest nor our minimum payment and they replied to file bankruptcy. I find this appalling!

Now I am left with making a tough decision about what to do. Do I pay them a token payment each month, knowing they are going to tack on high fees and continue with 27% interest or what?

I would like to see the bank's issuing credit cards to be required to work out payment agreements, especially if they received TARP money. I would also like for taxpayers be allowed to deduct the interest paid on credit cards on their federal taxes again. I'm not sure what the answers are for those of us seeking solutions to the never-ending tactics of the bank's issuing credit cards.

We will be charged high monthly fees, high interest rates, damage to credit reports, potential legal action and continued economic hardship. Physical damage is due to stress.

Then, he asked me if I was Priscilla, and I said yes. He continued to tell me that he was calling from Bank of America regarding an outstanding credit card balance of $30,000. My husband was refusing to pay and was refusing to negotiate. He then proceeded to ask me why "we" were refusing to pay the debt. I immediately informed him that this was not my debt, I did not apply for it, was not aware of it, did not co-sign for it and has never been contacted by Bank of America regarding this credit card and was not responsible for it.

I was very angry as I have my own Bank of America credit cards that I use and payoff. He then had the nerve to ask me why I was angry and my response was I did not like being told I was refusing to pay my husband's credit card bills. No bills were addressed to me and he should be talking to my husband. This is the first time Bank of America has ever discussed my husband's accounts with me. I did not co-sign or apply for his credit card.

I ended the conversation with the Bank of America representative as he started saying that I was raising my voice. I was not rude, just very angry that he had the nerve to discuss my husband's account with me. Isn't it against the law to discuss someone else's financial or medical information with anyone, even a spouse? I think this is a double standard and feel that Bank of America have no right to talk to me.

While my husband's credit rating and of course, the consequences of his inability to payoff his debt will affect me as his spouse, surely, Bank of America has no right to harass me. I am so annoyed and frustrated. I have good credit, I am, of course, not happy that my husband's credit has gone down the drain. How come Bank of America didn't notify me prior to lending my husband the amount they lent him, if they now feel that I am somehow responsible for not paying this debt?

I would like to know what my rights are. Of course, I blame my husband for putting me in this position and, of course, the economy he lost one of his jobs; he was trying to start up his own business. Unfortunately, you can't pay off what you don't have. It's either that or the mortgage. He had very good credit prior to this. There is nothing I can do about it. I have my own bills to pay which I am doing and cannot assist my husband financially as a result. I do not know how this will impact me. I would like to know what I am responsible for and if Bank of America has the right to foist my husband's debt on my head. Thanks. Who should I be calling or writing to at Bank of America? What can I do?

They are trying to screw me out of a few months. They are reneging on their end of the deal. Did they think I would not notice this on my bill? I am tired of calling, emailing them of their own incompetence of not being able to get my new address correct for many months, not being able to get my new name correct for months of trying, not sending me my bills so that I have to create my own pay stubs and then I pay online (for which they penalize me $6 + extra fees to use their online service; no other bank does that to me), then they try to finagle me out of the last few months of the introductory offer that they promised to me and I have the paperwork to prove it! They are dishonest company. I am transferring whatever I have left to my Chase card. If I have to pay any finance charges, I would much rather Chase get my money that this crooked Bank of America. At least, Chase is good to me. Constant stress dealing with these crooks.

Since BOFA acquired this account you have been messing around with the $330 due to extra days in a month. After an hour on hold trying to get to a live person, I am telling you that on a closed account you cannot change the terms of the account. I can't afford $500 a month. I can afford $330 a month. I have never paid late on this account and I have made the agreed payments even with your variations and deviations with the original terms of the loan. I expect BOFA to keep to the agreement. Otherwise, I will have no alternative but to default on the entire loan. I am on a fixed income. I have tried to work with this company. I am more than willing to pay the $330 a month but I cannot do $500. I just want to know due to the new law if I default on this account can my other card companies retaliate like they used to?

The result is, at least a few times each month, there will be a missed payment on the MBNA card. Even though a person has accepted the agreement that MBNA can withdraw the funds, MBNA and BoA choose to not accept payment on the date due. When the merger happened, this situation caused a missed payment (by less than 24 hours, as I checked the payment status on the day after the due date). This was the year of the merger (2003?). My interest went up from 12% to 24%.

I paid off the card and am closing my accounts and moving to a different bank/card. But to have a penalty/risk rate for 3 years when MBNA/BoA had authorization to take the payment is anti-customer. Given BoA's behavior has been to not incorporate MBNA cards into the BoA payment process, I would say that choice is intentional which leads me to believe that I can't be the only person this has happened to. If I could find enough people, I'd be willing to pursue legal action.

I was dumbfounded and speechless. I called back after I collected my thoughts, and got the rudest woman. I was concerned that by BOA closing my account, it would affect my credit score. She said it could, but my credit score was in my control, not theirs, in a very snotty tone. When I started to voice my aggravation, she hung up on me. The most frustrating thing I guess, is the lack of concern from BOA. I was treated like a loser who never pays my bills, even with golden credit. I have never walked away from a debt in my life. To be treated like this is wrong. I will not do business with BOA in the future. But guess what, they really don't care if I do or not.

Chase bank has caused me to become so stressed I barely can do anything else. It is a full time job. I have been working on a loan mod since June with no word just a request for more and more of the same documents faxed over and over again. Chase has just cost me money as my finance charges doubled from BOA. This should be criminal for what they have done not only to me but to millions of people.

After checking about 15 months of statements, I noticed that they had a cash advance on my bill and was charging me 25.99%. All my payment went towards the lower interest part and not one penny at any time went towards the cash advance, even though I was making on an average of 40.00 above my minimum payment thinking it would bring down that cash advance balance. So in Aug. 2008, I used a check from BOA in the amount of 500.00. Today I have a balance on credit card of 806.45 for the 500.00 I used to pay off another card. In about 16 months BOA has charged me an interest of over 300.00 and never taking a penny off when I was paying an extra 40.00 a month. I made a phone call to BOA customer service and they said they did this because they can and I had no recourse. It's amazing we, the taxpayer, bailed out BOA but BOA will stick it to the people that kept their head above water. This is criminal! BOA makes it impossible to pay off their credit cards.

I called Bank of America. I was told that the policy meant that my account was frozen and would be until payment was received. However, at one point during the discussion, I was told that I could speak to another department about getting my card reinstated today. Instead, the person I was transferred to told me that because I'd missed my payment, my credit limit was going to be lowered. And they did lower it - by 96%. Yes. 96%. Not in half, or by a third, but they nearly wiped out my credit limit altogether.

I cannot make sense of it and I'm in shock. My credit card was my safety net. If anything should ever go terribly wrong in life, I had a backup, it was protection against the unexpected. It terrifies me to think of needing emergency funds for any reason now because there aren't any anymore. Not to mention what this will do to my credit score. I am so distressed. I feel so uneasy and completely let down. Why would a company that I've done business with for more than 10 years do this over one missed $15 payment?

I just think that it's total discrimination against a person to hurt them when we are all doing the right thing and try so hard to make it in these times. I also feel that these and all CEOs would be nothing without us. But I think that we all are getting tired of doing what's right, and getting hurt for it. Why should we care if they don't?

Maybe the letter should have read, "We are cancelling due to lack of use since there is a zero balance" and there has been a zero balance since 1999. Inactive is a good excuse. Although now like many Americans, my debt to credit ratio just went up, thanks to old BOA. When is someone going to cancel them? This has caused my credit rating to go from 754 to 658 because my debt to credit ratio went down. This raises the interest rate on a line of credit I was applying for at my bank. Needless to say, it was not BOA.

Does anyone see that these large banks are going to do this to millions of Americans impacting their credit scores? Then turn around and say, "Because of your credit score, we will have to charge you a higher interest rate?" It is theft, just legal.

Well, the reason they gave was because I have an outstanding mortgage loan. I could accept this if my mortgage was behind or my home pending foreclosure but it's not. In fact, when I purchased my home in 1994 for $62,900, there have never been any missed or late payments. I currently owe $39,000 on my mortgage and eight more years to pay on my home. In fact, they have this on my main screen of my account. Now when I look up my account online, as the reason my account was closed out. Then I was told that I could apply for the card at a later time and they will revisit my account and reconsider opening my account. Why? Should I? In fact, I don't see any reason why anyone I know that I have talked about MBNA cards with, and they've decided to apply for one over the years should continue to carry this card.

I am upset and very disappointed with the way MBNA handled this situation of a valued important customer. And because of this closure of my account when I've attempted in the past week to apply for other cards, I have been denied because they are looking at the closure of this card and not knowing that it was closed not due to any fault of my own. And lastly, when I attempted to contact customer service to obtain a phone number and address to the corporate office of MBNA, I was told, after being put on hold 3 or 4 times and a lengthy amount of 20 minutes, that there was no phone number to the office. I am very disappointed at the way MBNA decided to handle my account and a valued long time customer.

Call to Bank of America: Jeff answered phone call and suggested options based on my time being a customer and how good of a customer I have been over the past 6.5 years. Option suggested was to raise my credit limit. Account Manager, Jeff suggests that answering such questions will determine whether I qualify for a credit increase. I only asked him what his opinion will be on the matter based on him being a customer service representative of BOA.

Questions / Answers presented: He said he will now transfer me over to a credit analyst to determine whether I qualify - this is to have a credit report done on my account which I actually didn't ask him to do this, I only asked for his opinion whether I'd be eligible for a $200 increase in credit. He explained he needed to transfer me to a credit analyst that time. I agreed to be transferred but in fact he never gave his opinion and most likely was instructed in this sequence of question and answers to deceive customers to get them to have a credit report.

Credit analyst asks exact same questions and then determines my credit of $5,800 needs to be reduced by $600 making it $5,200. The rest was complaint and me telling them about their deceptive business tactic. Now, I certainly don't have nearly as much of credit reduction as others have posted or talked about, but I too was tricked, deceived and feel like I was duped.

A couple of days after I did it the last time I found a couple of overdrafts fees in my account, and I will explain what they have told me about it just after making clear that once I make the transfer from my wife's account, I log in to mine and the money is there in my available balance, and only then I make the payment. When I asked in a branch office, they called online banking who told me about a 10:45 pm cut off hour, and how my transfer (from my wife's account) was at 10:46 pm! So, although the money was showing on my available balance, it was not really available since I missed the cutoff.

As soon as I got home, I contacted an online specialist through Bank of America chat, who told me that the transaction occurred at 8:46 pm and should have been posted on the day before. I asked my wife to call the next day just to clarify the issue. The person initially told her with complete lack of care that obviously there was a cut off and that it was 8 pm! When he realized she had already information of the issue, his final word after a lot of time was that the transaction was made at 7:46 pm Pacific Time; hence, 10:46 pm Eastern Time.

Next day I decided to try my luck with another online representative who made every effort to avoid telling me the time and just asked me to call online banking. When I pushed for what should be regular information (as the previous online specialist had already given me the time of the transaction) her final word after a very long time was: "Unfortunately, I cannot comment on that". And she told me to call online banking. Clearly there are issues with their online banking service and they do their best to cover their own mistakes. I got two $35 overdraft fees.

The economy effected each U.S. citizen, not just automobile makers and banks. Where can we, the little people, turn for government debt relief? Other banks have not followed this example, thank God. My account balance is hardly affected by the monthly payment of more than $142. It will take longer to pay off the balance, unless I can find help? I did ask BOA to lower my interest, but was unsuccessful. I cannot afford attorney's fees.

I have worked hard all of my life to build my credit. I had good credit. I was 52 years old. Because the payments went up, I could no longer afford to pay it. I called them and asked them if they could work with me and they said no, they could not. I have no relatives to borrow from and my husband could not pay them because he had all he could pay. This started ruining my credit because they refused to work with me. I have always used credit cards to get my son and daughter through college. I have always had intentions of paying it back.

I could not believe the treatment I received. They were very rude and inflexible. They were threatening and I was also told lies. They have now put a judgment against me on my credit, and they also plan to execute the judgment. I am appalled at their deceptive practices and I wanted you to know because other good people are probably being hurt by Bank of America. I have lost everything as a result of the downturn in this economy. I will never forget the lack of compassion, rudeness, being inflexible, and the deceptive practices of Bank of America. Banks are getting too big to control. They can do what they want when they want.

My guess is that more people would have paid their credit card bills rather than go into default if Bank of America had worked with them in the first place and the banks would need no bailout money. Bank of America deserves no bailout. They are ruthless! I have a judgment of $5100 and I would like it removed. They are trying to execute it now.

Now for the second time BOA continues to damage my credit just because I attempt to take their offers! Why! My credit score has been lowered from over 700 to about 650 and will probably now go lower since in closing the credit card they chopped off another $3000 worth of available credit. The bank I was trying to make the transfer from has now raised my interest up from 9% to 19%. From this disingenuous, if not outright fraudulent, offer from BOA my credit has been damaged and I am now suffering from stress-related symptoms, including anxiety and difficulty sleeping. Because of this effect, I believe their malicious act may have grave consequences to my health and well being.

The website, **, was originally given to me by another BoA representative to make payments after 5 PM after I complained about BoA's predatory practices and threatened to complain to consumer affairs and my congress person. My payments were credited then on the date they were made. Now, they have changed their practices, yet again! All I want is to have my payment credited to my account on the day the payment is made by 5 PM local time, which is what I understand Congress has now legislated banks to do.

Furthermore, BoA credit statements have 2 due dates on them if a payment is missed. The first due date is at the top of the statement. The second is in the middle of the statement and reads, payment is due "within 27 days of the above statement closing date". That date changes month to month, "because there are different numbers of days of each month", as I was told by another phone representative. This is purposefully confusing and smacks of predatory practices by BoA.

I am sick of their exorbitant fees and graft practices. They have secret websites for those who protest too loudly, which they change to confuse people completely, thinking that we will not follow up on our threats to complain to legal resources. I am outraged they took a taxpayer bailout, then turn around and rip us off even more. I want my payments to be credited on the day they are made by 5 PM local time, and I want one due date, not two.

I have never made a single late payment to them and have paid that card off in lump sums 3-4 times over the life span. So they reduced my limit by 80%. I am paying off that credit card. (I only have $700.00 measly dollars left on it to pay, and I'll never ever, ever use it again.) Take that, BOA. I hope others do the same.

The customer service at BOA said they review my account again in six months. What?! And I never been late with BOA, even though my balance is one thousand dollars. And I have paid two homes off with BOA. Is this the way they treat their customers? Yes, I am ** off, because there's no consideration at all. They're fast to take your money but will diss you at a blink of an eye. The only consideration they're getting from me is an account closed!

My story is simple but horrifying. As predicted, I started to see weird charges on my credit card with BofA. So as difficult as it was, I took the little savings I had and paid off the card completely. The very same day they received my payment, they sent me a bill for a $12.25 finance charge. That was on the same day! When I called them, they told me if I did not pay this $12.25 charge, I could be charged interest and extra fees based on the unpaid finance charge! In other words, I would never ever be able to pay off or get out from under this card ever.

Needless to say, I was beyond livid. Do you know what this kind of business practice is? Extortion. And they operate now like a mafia. It was only after demanding to talk to various supervisors and threatening to file complaints with everyone I could think of (Comptroller's Office and Department of Corporations in CA) that they told me they would "waive" the $12.25 fee. I then demanded they send me a letter saying my account was completely closed and no more fees/charges would be applied to it. I just got the letter.

This is your reward for paying your debts in America - extortion. I was able to close the card, but God help me because BofA is my mortgage company as well. I am thinking of doing a refinance (for which they want to charge me $450) after being ripped off by Quicken Loans for $500. But I am filled with trepidation. You have to think of these people like a mafia, because this is how they operate now. The real mafia is probably not happy about it. It's competition!

I spoke with a woman and explained what had happened, thinking that this was some huge mistake. She told me that my account has recently been reviewed and that my debt was too high so they arbitrarily reduced my limit to $3400, which was $102 more than my current balance. My debt amount had not increased since the last time they increased my credit limit. In fact, it's been reduced. I didn't realize that FIA Card Services handled BofA accounts until I read it on this website; however, it makes perfect sense now. In addition to the credit limit reduction on this account that I pay in full every month, they also reduced my credit limit on an account that I have 6.9% interest on which I pay in installments each month. The current balance is $10,377. That account had a $16,000 limit on the 12/15/09 statement. Ironically, it was reduced to $10,500 today (12/21/09) when I talked to them. On 12/17/09, I received the monthly statement on my FIA Card Services account. I do not have this account by choice. It is tied to my Regions checking account as Overdraft Protection. Years ago, my savings account was tied to my checking for OD protection but the bank discontinued that practice in favor of this FIA Card Services credit account.

At any rate, I make payments on this account using Regions online banking. I set it up to automatically pay $100 each month (at least 10 days before the due date to ensure the payment has time to arrive). The minimum payment due in December was apparently over $100. I didn't actually receive that statement. It seems that the FIA Card Services statement doesn't make to my mailbox every month. I may get 2 in a row, then one doesn't show up. At any rate, I called FIA Card Services and spoke to a very nice gentleman named William who accepted a phone payment of $200. I was only about $25 short on my original payment but thought that the additional payment would be a show of good faith on my part. William agreed to waive the fee for making a phone payment so I was able to give them $200 for free. He also credited my account for the late payment fee since I was such a valued customer - his words. Then, he noticed that my interest rate was quite high - over 20% and asked if I would like him to transfer me to a Customer Retention representative. I agreed and spoke to Robin.

That is where this entire story really started. I gave her some personal information and she put me on hold to see what she could do about the rate. When she returned to the line, Robin told me that she couldn't reduce my interest rate because these charges on my account were cash advances to my checking account and the cash advance rate couldn't be reduced. I said I understood and thanked her anyway. That's when she told me that she would be reducing my credit limit on that account. The limit has been $10,000 for several years. I pay timely but not usually in full every month. The balance of this account when I spoke to her was $5,024 (less the $200 payment I had made minutes earlier over the phone). She reduced the limit to $5300. I asked her why it was being reduced since I had been a good customer, paying on time. She told me that she wanted to bring my balances down. I don't know exactly what this means, since my revolving credit balances have decreased over the past few years, not increased.

We had a heated discussion about the definition of Customer Retention. I did not use any foul language. I only stated that these practices were not fair and they cared nothing about customer. I also told her that FIA could take a flying leap then hung up, not my finest moment but I take this personally. On these three accounts, I had a total of $49,000 credit limit on 12/15 and owed about $18,000 ($3,400 of this would be paid on the next due date so the real outstanding balance would be about $15,000). I have over $100,000 open equity in my house alone. I'm not exactly a credit risk. Now, thanks to FIA Card Services, my debt to credit ratio was about 36% on 12/15. By 12/17 after my conversation with Robin, my ratio debit/credit limit ratio was about 100%.

Today, I got two letters in the mail, one on my credit card account and the other on my credit check account. On the credit check account, they denied my request for more checks and said that they had closed my account stating that they felt that I had enough debt due to the current economy. In the letter on my credit card account, they said that they were reducing my credit limit from $24,000 to $13,000 which is just above what I owe. In one day, the very nice BOA has damaged my credit score by closing one account and making the other account show that I now owe more than 90% of my limit when it was just 50%. Both of these actions will hurt my credit score, which was 748 before today.

I have been with BOA for over 5 years and never been late, and I have been on the job for over 30 years. I called BOA and was told by the not-so-kind lady that paying on time and being on the job for 30 years means nothing and that it could change in the future which could affect my ability to pay. What a joke. Good-paying customers mean nothing to these blood suckers who can double your interest rate just because they want to and close your accounts that have low APR just because they want to.

To add insult to injury, BOA charged us a bounced check fee and increased our next payment by $197.00 for interest and late fees. I have had no luck with getting any sort of reconciliation from BOA. I even asked if they would consider making a new monthly arrangement with me so that I could remain current until I can pay off the debt. My request fell on deaf ears. My only recourse now is to continue to make my monthly payment, but in an amount that I can live with. It makes one feel like BOA's intent is to financially break its customers! Consequences: damage to my credit report, unnecessary insufficient fund fees, and a realization that BOA is continuing to contribute to the sorry economic condition of the country by not helping its customers stay afloat!

I have a card, and I was supposed to get the 1.9% through 7/10. I too did not get the promotional rate. I was given the 15.99% rate. It's very frustrating. I signed up for at 6th month promotion. Why not honor it. Between the 2 of us, we have $9K+ on credit card with them. It's not like they wouldn't make something in 6 months. For your information, we still have 750+ credit ratings. They should treat us like they want to keep us.

Basically, we are paying more than before. The credit cards we transferred had lower interest rates. We were just going to try and knock them down faster. And the numbers with fees and all worked out in our favor. But now, we have the fees plus the extra high interest rate. So our credit card debt went up and so did our minimum payment. It sets us back some and is irritating.

Today, 12/15/2009, I called and reminded them of their last proposal and I have met and exceeded it by 2 months. The analyst told me due to heavy credit card debt, BOA would not be able to reduce the interest rate until my credit card debt has been reduced. I reminded her of the previous agreement. Her comment was there's nothing BOA can do at this time. How can I lower my obligation at 30% interest? They also lowered my limit today as a result of the phone call. The analyst kept pushing me to speak to a debt management officer and said several times that they would close the account and give me five years to pay it off if I can't afford the payment. I told her this was not a matter of affording, rather a complaint of gouging, and expecting them to honor what I was told. I asked, “How did BOA expect an account balance to be reduced at 30% interest?” She again pushed the debt management people.

My bank gladly refunded my overdraft charges and now I am not overdrawn. I called BOA and what a bunch of liars they were. When I told them the mess they had created, they said I had requested the additional payments to be made. Lies and more lies. Anyway, they finally said that because I had now a history of an overdraft at my bank, they would have to close my account. Close my account after 16 years of perfect credit and only because of an overdraft that they caused. I believe it was a set up to purge the bank of non-high profit accounts. Sorry business practice but good riddance. Never do business with them again.

When I called the next day about why they weren't removed, a guy told me they were not fraudulent purchases. I told him they were debit and good as cash. They should not be pended. They should have been paid. And I told him that I was lied to the day before and I will be closing my accounts this week as soon as my direct deposit posts.

Bye, bye, BOA. You lost a good customer just because. And don't worry about that home loan you bought. I will refinance for a lower interest rate within a year of purchasing, and I will be very clear that I am looking for someone other than BOA and don't want them anywhere near my accounts. Thanks for making a bad taste in the mouth of loyal customers.

I used one of them to pay off my credit card balance and on 11/16/09 I got a statement charging me 24.24% interest. I called 1-800-807-3068 and spoke with Jackie. I was told by Jackie that some of the checks sent out were missing the correct promotional code and it was in the process of being corrected. I received my next statement 12/11/09 with continued interest rate of 24.24%. I called 1-800-807-3068 ad spoke with Alisia and she told me that the check I used did not have the correct promotional code on it for the promotional rate and I was stuck with the 24% interest rate. I told her I had spoken with Jackie the previous month and she told me it was going to be corrected.

Alisia said it was too late. I asked to speak with a manager and she claimed she was a manager that is the title they give to all their lowly customer service level employees. I asked and she gave me the address to contact: Bank of America, PO Box 15021, Wilmington, DE 19850. Of course, I was never sent balance transfer checks with the correct code on it! Scamming people in this way is outrageous and somebody needs to do something about it instead of throwing more money at thieves like the banks.

On 5/26, they charged $32.18 finance charge on a $7,241.39, out of which my $300 was recorded a receipt on 5/1. Next, they increased their minimum payment for the following month and I paid that $101. I was surprised to see an increase of finance charge to more than double next month ($65.44) and another increase of minimum payment of $134, which I paid. I sensed that I should get out of this ASAP. I paid another $137 including the increased rate of finance charge of $62.39 and put the payment on automatic payment in the next month. I managed on September 1st to pay my balance in full. On 9/21, they automatically charged my account for $300 while I did not owe them anything and resulted in my account showing (-$300.67). I called them and requested my money to be refunded on 9/25, which they paid $300.47 and left a negative 20 cents there.

On 9/26, they had charged my account a finance charge of $12.77. I had put that account in my list of accounts that are paid and even was so overpaid that I had to request refund. Hence, I was not even remotely considering their charges to continue until I noticed on my credit report the next month. I noticed the $12.77 and additional $1.50 for the next month and paid that immediately. I thought I had got rid of this hassle. But no, when I checked my account there was again addition $1.50. I called that to be waived and my request was denied. I requested the report on my credit to be corrected. My request was denied. I said, "Get my money," and they said by now it is $1.51 and additional one cent. I said, "Why don't you just take $2, close my account and let me have your complaint department number?" She said I could just write to them. So here it is. I am writing not only to them but to others so that we are aware who we are dealing with.

Today, I applied online for the new business card with the intention of transferring $18,000 owed on another business credit card with a 16% interest rate. My hope was to be able to pay off this amount in a year with BofA's 0% rate offer. The result of my call is BofA rejected my application request and cancelled all of my other BofA credit cards/lines of credit, etc. except for the card with the $7,000 balance. The limit on that card was reduced to $8,000. Let me be clear that I am 60 years old and I have never missed or been late on a payment for anything, not ever in my life. (My credit score is 750+.) My mortgage is also with BofA. I always pay it before the due date. I feel I've been punched hard in the stomach. What on earth is going on here?

This month's bill came and surprise! We were again charged a late payment because we were $10.00 late. I called BOA and was told that I had been paying the wrong amount. I told him that I had been paying the amount in the "current amount due" box. The person on the phone said look below where it says total minimum amount due. I did but could not make out the amount in this box as it is shaded gray with small white numbers and I told him so.

He indicated that many people had called in with the same complaint and went on to say that on his screen that same box was yellow with large white numbers. I needed a magnifying glass to see the numbers in this box clearly. The same gray-shaded box is in the payment coupon and again I could not make it out. I had been paying the amount that clearly stated "current payment due," which always ended up being $10.00 short. Now you tell me, is this a predatory practice?

I say yes and it stinks. The next letter I received from BOA was unsigned and from the customer satisfaction department (what a joke) stating that because I had been late two times in a row I would now have my interest rate hiked to 27.24%. I had been a customer for over 15 years with excellent credit. I have contacted the attorney general in my state and gave them this same information. I have also lodged a complaint against BOA with the comptroller and the overseer of banks at **. I think the more people who lodge formal complains against this type of predatory action will get results. Many voices strong can be heard about the roar! I for one am not taking this kind of abuse anymore. I closed my card and I vow to have some sort of legal action taken against BOA and to never in my lifetime use them again.

A few days later, I try to pay a bill over the phone using my Bank of America Visa and was advised that my credit card was declined. I was puzzled and embarrassed. I ended up using my bank debit card (not with Bank of America) to make my payment and decided to call them to see why my card was declined. I was advised it’s because of the $1.29 past due on my account.

I was very upset at that point and was told that they could authorize a charge this time, but would need to pay my $1.29 to get my card restored. I was so upset I hung up. A few days later, I was making out checks to pay my bills and looked over my credit card statement before I paid it and noticed a finance charged of $1.50, which is more than the past due amount on the account. Again, I was shocked. I looked at my APR and it is now 22.81%. Even with the change in APR, I still cannot grasp that I only owed $1.29 but you charged me $1.50 in finance charges.

I called the 1-800 number on my statement and was told that it was the minimum they can charge you on a finance charge. I asked him how can my finance charges be more than what is due. He stated it did not make sense to him either, but he did not make the rules. I don’t know anyone that it would make sense to. Needless to say, I paid my total balance and my new $1.50 finance charge and will never use or recommend Bank of America to anyone. This is how people get into credit card debt. Miss one payment and you are in for a lot of extra fees and finance charges on your account.

The next time the payment was due, I forgot to go to the bank on Saturday, since Sunday was the due date. I was getting ready for church when I remembered. I was trying to transfer the funds from our BofA account when I learned that our account was not set up to transfer to the card. I did the online chat with one of the representatives to set it up, and it was supposedly completed when the chat ended. Needless to say, when we discontinued the chat, the transfer did not work. I needed to leave for Church and decided I would just pay it over the phone when I got home.

When I made the call to make the payment later that evening, accepting that I would have to pay a late charge since it was after 3pm, I was rudely told that their system was down and that if I was not calling about a specific problem, they could not help me. I made the payment the following day. The next statement that came reflected a payment due of $567. When I contacted BofA, I asked how my payment went from $160 to $567. I was told I lost the 0% interest due to the payment being late. As a result of the high payment, I made the payment in two increments but never was it 30 days late.

I then received a call from a representative asking why I was paying the bill in two parts. I explained to her what took place and that I did not have any one payment, not even my vehicle payment, which cost more than what I owed on the credit card, $567. Also, I explained that I would pay it in two payments but it would not be 30 days late. The representative offered me a program where I could pay $280 per month starting the next month, since I had already paid the first half. I asked before we set it up about how this would affect my credit. The representative explained it would show on my credit report that the account was closed by the consumer. I asked if there would be any negative response from that, and the rep said no. There'll be no late fees, charges, or negative reports. It would be starting fresh at $280. I went forward with the set up.

A month later, I had a 30-day late from BofA. The representative whom I spoke with called me herself and apologized for the error. She stated she would work on getting it removed because that should not have happened. I said ok and waited to see if it was done. It was not done. So, I called BofA and got the name and number of her manager. I left him several messages, and then, I finally got him. Her manager then said it would always reflect a 30-day late since we began the program and only paid the 1/2 when it began. I told him that I would have paid it and started fresh the following month but that I was told it'll be ok to begin this way. He said the second 1/2 is what is 30 days late since it started after a certain date. I explained to him and have bank records reflecting the set up, and the payment was prior to the date that is reflected in their system.

As a result, I have a negative 30-day late payment reflected on my credit report for in which I was never 30 days late. I have the names of the people I spoke with and the dates at home. I am on vacation and am unable to provide it at this time, but I would like for the bank to be accountable for their error and make the correction to our credit report.

I simply called in to their credit department, as I was not aware a letter was in the mail to notify me of the recent change. The representative explained the reason why. I was humbled, not realizing that could happen. I said thank you and goodnight. The next day for some unexplainable reason, my card did not work at all. I called that same evening and was told that they again reviewed the account after my last call only 15 hours prior. And I decided to shut it down altogether. Who and how can I complain? Do I have any ground for formal complaint with the government?

At a time when people have it hard any way, I want to know who is looking out for us, the people. I didn't just go out and spend whatever I wanted. And now, I'm crying about it. I did what I thought was the right thing, and now right at the holiday and first of the month, I don't know what I'm going to do. It is truly unfortunate that we live in a world where we almost have to have a bank but no protection from them.

My rent is $475.00, and after the fees, I only have $444.21 left from my direct deposit. This is a very huge problem for me. I cannot afford the $105.00 fees, let alone more fees for my rent being late!

The correspondence indicates that the $53,000 Gold line account has been closed. The balance is about $50K at this point. The Visa card limit was reduced to the balance of about $4,600. We have always paid more than the minimum and always paid on time. Absolutely nothing detrimental has changed in our financial situation of the last 12 to 15 months. In fact, our overall obligations have decreased by multiple thousands of dollars. As of this writing, we have a credit rating that substantially exceeds 700. I called BoA and spoke to a person named John.

He told me he has worked there for 10 years. When asked why they closed the accounts, he indicated that since they are being hounded (my word, not his) by federal regulators concerning their outstanding credit loans, they have to tighten everything. I explained that we are a very slim risk according to the credit bureaus and have not defaulted on anything. He indicated that if it were up to him, he would have no problem with our maintaining our current position. But he said that if he tried to reinstate our credit lines, a supervisor would be at his desk within 15 minutes to reverse his decision.

My wife and I are in our early 60s and have not missed payments or anything on any of our obligations. We have a clean record credit-wise. We will be collecting Social Security within the year and this will increase our total household income, which is already substantial, by almost $40,000 per year. This action by BoA will have a direct negative impact on our stellar credit rating through no fault of our own. Plus, it reduces our credit options over the next year while anticipating our increase in overall income. Obviously, if we could, I would pay off this debt immediately. However, we will now have to live with a financial relationship with BoA for a very long time. BoA fervently pursued our business and assured us that this was not a scam or a bait-and-switch when I originally spoke to the banker who solicited our credit lines which we had with other banks at the time. We did what we thought was in our best financial interest and it came back to bite us and ultimately hurt USA - poor decision as it turns out.

Unfortunately, from your website, it looks like many other folks have been treated in much the same way, and individually there is little that can be done. However, I wish there was something that could be done collectively to stop this arbitrary gamesmanship by an entity directly benefiting from taxpayer billions while demanding more blood from the victims. In the Bible, there is a story of a servant who was forgiven his enormous debts (or bailed out by taxpayers in our case) by a King. Once released from his insurmountable debt, he went about demanding payment from his lesser creditors (current good customers in our case) under threat of imprisonment. When the King (tax payers?) found out what he was doing, he had the original servant thrown into prison - just a thought from a lesser debtor.

I have negative dollars left to my name, getting charged for it on your error; but I may have to wait up to a week to get my money back? That is absolutely unacceptable. The agent first offered to get me a letter for my bank stating the error so I could at least try and get my fees reversed. I was put on hold for several minutes, but when she came back, I was told there wasn't actually a letter she could send me but would fax me a copy of my statement with the double charge as proof. As soon as I got the fax, I called my credit union and they were able to reverse the first $29 fee for me immediately, as they could see the double withdrawal on their end. They also encouraged me to call BOA back and ask to speak with a supervisor, as I was clearly upset and the error was not on my end. So I did just that.

On my second call, I asked the agent to speak with a supervisor. He kept insisting that it wouldn't do me any good to speak with a manager. I never once even raised my voice but kept insisting I wanted to speak with one. It took almost 10 minutes just to get him to agree to get a form for a manager to call back. I was then put on hold for 13 minutes and 21 seconds while the form was filled out, even though it felt more like, "Let’s leave her on hold and see if she hangs up." The first time the form was read back to me, it stated the error was on my part, stating I had auto-pay set up when I did not and had never said that. I asked for it to be corrected. At this point, I just started getting sighs and even more resistance from the agent, who's telling me it could take 2 or 3 days for a manager to even call me back. I just kept insisting on at least putting the form in. To date, I still have not received a call back.

I called BOA to find out why I was being charged these fees, since I purchased my ticket through Orbitz. They said it's because it came through Alitalia, which happens to have headquarters in New York. What's wrong with this picture? I tried to explain, but the "so-called account manager," whom I doubt very much because she wouldn't let me speak to anyone higher, told me I could dispute these fees all I want. At that point, I hung up as I realized there was nothing coming from her. I called Orbitz and Alitalia, and they assured me that this transaction was done here in the USA. Just because I am traveling with a foreign airline does not mean I made a foreign transaction. Bottom line, when I purchased those tickets and my credit card was charged, it was done once and here in the US. There's no way I would have gone ahead if I even had any inkling that BOA will capitalize on this.

I already owe a lot on this credit card and seriously looking for another creditor to take over this debt, so that I can have a lower finance charge. With these fees, the balance just gets bigger and I don't want to incur fees when I don't have to. I do all of my banking with BOA. The least they could have done is work with me on this issue. I am stressed out just thinking about the huge amount I have to pay back and the injustice of it all. BOA seems to take pride in stepping on the downtrodden, in my opinion. Is there reward for good behavior anymore, I wonder.

On 12/12, I had discussions with the Quantum representative concerning cash advance offers I'd received at 0% until the cycle ending in October. I spoke with the agent to determine that my rates after the promotional period would remain fixed at 7.9 and 9.99%, which was no change from the fixed rates I had at the time. Upon this agreement I advanced $43,000 to myself to my newer BoA bank account and paid a fee of 3% of the amount. I planned to trade the money in the stock market while searching for a new home to purchase.

In January, the website offered a way to pay my account directly with a same way of payment. Apparently, selecting the top listing entitled “Bill Pay Choice” with the subheading "Pay your MBNA credit card bill.” Upon entering, I could pay from my two credit cards or an account labeled "Chris's Main Checking".

While I had never shared this with Bank of America, this was an account I would have paid MBNA many years ago. The account was closed in July of 2001. Why MBNA shared this information or, based on their records retention policy, even still have this is beyond me. After many months I was able to get this straightened out and they would not penalize my account. While there was still a roll-forward error of $0.02 and $11.19 of interest that had been credited was debited back to the account, I decided I didn't need the stress of continuing to call them further. Sometime in the spring, I received a letter saying my account would move to a variable rate after the promotional period. I again called the credit card. The first contact said I could opt out. Subsequent calls said I could not do that. I asked them to review the discussions I had with them on 12-12, but they said they don't have tapes and would not share them if they did. I was not allowed to speak to a supervisor.

While unhappy with the circumstances, my present payment progress was going well and I decided my only option was to continue paying my bills, which leads to the main issue. I pay my credit cards with every other check. I pay well in excess of the minimum payment and have a history of doing this since I opened the card in 01/97. This fall I've made the following payments with their corresponding due dates: $500 on 9/9 (due on 9/30); $500 on 10/5 (due on 11/01); and $400 on 11/2 (due on 12/01).

The problem is that both my September and my October payments were credited to my September statement. On 11/2 a letter was written informing me I had not paid November and my corresponding interest rate would be moving to 26.99%. Additionally, I was assessed a fee of $39 (which I have gotten waived). There are two points here. If I take my closing date for the cycle (which is always only listed on the subsequent statement) and subtract the number of days in the cycle, I can arrive at the next closing date. This works in all instances for the past year and a half save one: October's statement. When I calculate October's statement in the same method using the statement's closing days and cycle days, my payment was fine. Additionally, I was charged interest for the cycle days listed on the statement.

However, to simplify the situation, the cycle day on my statement was 30. At no time during this period did I ever have payments that had more than 28 days separating them. So how is it possible to have a 30 day period with no applicable payments? Furthermore, in October or September, Bank of America must have changed the way it uses its cycle date as my payments paid after the due date no longer apply to the next due date. For example, my 11/2 payment was listed on the October statement, yet it was late and not counted for it in terms of compliance but is also not counted for November, in which I will need to come up with another (now greatly increased) minimum payment.

While I was angry, it wasn't until I opened my FIA statement and saw that they had done the same thing to that account that I realized they'd fundamentally changed the card relationship. Considering the cardholder is not even told what the future number of days in their statement cycle will be, I don't understand how it is possible to know when to make a payment. Additionally, if 5 out of 30 days of each statement (16.6%) will neither allow for a proper past period payment nor a future payment, it would seem that at least for the first month until the cardholder knows how the new system works would be completely fraudulent. A class action targeting one month of income of BofA's non-interest income from its Global Card Services would amount to $363.75 million.

The rep answered that he was cutting my credit limit by $5,000 on the first card from $12,000 to $7,300 and the second account with a very small balance was being closed! I answered that all I was seeking was to reduce the interest rate and now this situation had mushroomed with a credit limit cut and an account being closed! I asked the rep could he or could he not reduce the interest rate. His answer was the interest rate was very good and it would remain (12.90%). After this call, I felt that I should have kept my mouth shut and not even bothered calling Bank of America!

After the runaround, I finally got a recording saying that the account was closed with no further information. The previous time I checked online was about 4 weeks ago and it was fine then. I received no notice whatsoever that my account would be closed, let alone any explanation. Luckily I did not use that card this past month and be embarrassed with my charge declined. This is utterly unacceptable business practice.

The recent incident had me positively livid and I cannot be the only one here. This incident has caused me to seriously default on the card entirely and let them chase me. ** the credit consequences. My Bank of America card was a Dodge rewards visa, which carried a points program that you could utilize. I had this card for at least 5 years. I had 8,035 points racked up and never used. On October 28, 2009, I received a notice that the rewards program was ending as of of October 30, 2009 (two ** days, convenient) and that I needed to call the special number and redeem my points for either a gift certificate or a prepaid gas card. I called all day on October 29, 2009 and several times on Oct. 30, 2009.

Every time I called, I was told that the system was down and to call back, call back, call back. The final call, I was told that they amended the deadline and that I would still be able to redeem the points afterward. I called today and was told that there was nothing they could do at Bank of America, nothing I could use my points for and to call the Dodge card redemption number (the redemption number merely diverts you back to Bank of America). Then, I was told go to the Dodge credit card website. The website is no longer active and diverts you to call Bank of America.

This is a complete tail chase and it is obviously another shady BOA business practice to get out of paying their obligations for their programs. This is absolutely horrible in my mind. I was a good customer for years! Why am I treated like this? They are trying to get out of paying these things due to their poor lending practices, lack of conscience for the last 10 years. I don't know who is running Bank of America, Tony Montana? I hope they will like my new amendment to our card agreement. I will make no further payments and you will just deal with it. I am so angry.

I called Bank of America and spoke to a Mr. ** and he said he was sorry for the inconvenience this may have caused me and he would be sending out an email for them to remove it from my credit file because he was not able to remove it right away due to the system being down. My credit score in both credit bureaus immediately went down to 650+ and went from good to weak. Now because of this, all my other credit cards' interest rates will go up and some may even cancel my cards. In two months, I will be sixty years old and I cannot afford to get bad credit at this stage of my life due to Bank of America's error.

On return to the US, I called the numbers provided for BOA security and spent another half hour talking to two people, then transferred again, on hold for ten minutes and disconnected. I finally went back my branch and the manager had to personally call and verify my information so that I could get my debit card reactivated. Instead of an apology from BOA fraud and security, I got a lecture about all the people who go to Europe and complain about false charges. Anyone going abroad should leave their BOA debit cards home and use another bank. My local credit union credit card was accepted for the charge for the hotel without a problem.

I called and asked repeatedly and because we didn't qualify, they wouldn't give us a payment plan. They wouldn't close the account, lower the interest rate, they wouldn't do anything except continue charging us this huge interest on a $17,000+ bill. I have banked with BOA for over 30 years, always paid my payments on time and most always paid my credit card off every month. We hit a rough patch and no matter where we turned, there was no help. It's been 6 months now and we're making a payment program because we are finally both employed part-time, but still won't be able to afford the monthly payment but are entering into it to stall further legal punishment.

I don't know what to do. Why won't they work with you? I know over the next year or so, we will be back on our feet, but they won't make a payment plan that takes that into consideration, such as pay x amount for 6 months, x amount for 6 months and then regular payments for the term of 5 years that they want it paid off in. Is there anything else that could be done? All of our other creditors are current, but Bank of America won't work with us. That's why we didn't file bankruptcy. It's stupid when everything else is paid. I stupidly assumed that we would get jobs quickly. Wrong! We handled it all wrong, but I am so mad at this bank I will close my accounts and never deal with them again.

I immediately called the customer service number given online, and I spoke with **, who told me that he is a senior credit analyst in the existing Customer Credit department. He told me that my four-year, good-standing account had suddenly been closed, because I do not make enough money. I asked him which "significant debt" I had, and he could name only my mortgage. I have no other debt, not even a car payment, which many people cannot say. I have a proven history with Bank of America in which I have never not paid any balance in a timely manner. And I have been penalized by Bank of America?

I told Mr. ** that I have proven that I can handle my credit cards responsibly. He said, "How if you haven't been using it?" I said, "I just did! I recently made a purchase and paid it off right away." He scoffed and said, "Yeah, for $12!" Apparently, I am not in enough debt for Bank of America, and I realized that a higher balance carries a greater risk of not getting paid off, which works in Bank of America's favor. Interest equals money, and I have never paid one cent of interest to Bank of America in over four years.

I told him that with all my good credit, good history, and lack of credit card debt, it should not have been cancelled. He told me none of that mattered. I then called Executive Offices at 704-386-5687 and spoke with **, who told me that she would get back to me within the next five days because there were 42 people ahead of me. I said, "Wow, 42 unhappy people?" And she said, "Well, that's not a lot, considering we have thousands of accounts."

I was extremely shocked and said that 1 is too many! She said, "Yeah, but we can't make everybody happy." She called me back a short time later, saying that my account was reactivated and my new balance is $3,000. That is unacceptable to me. People who misuse their credit understandably would get their limits decreased or accounts closed. It is not acceptable to me that I would be penalized for being extremely responsible and for having a balance of $0.

I wasn't happy but at least my rate would go back down. When my next bill arrived, my rate was still the 22%. I called to inquire and was told my card was charged by Blockbuster for a late fee and this is why my rate did not change. I explained that I did not realize they had that card on file and it was accidentally used. Bank of America said if I had the charge removed by Blockbuster, I could still have the old rate reinstated. I had Blockbuster remove the charge and called Bank of America back. This time they changed their tune and said they would try to get the old rate back, but they weren't sure if they could. They were treating it as if it were a new loan and to call back after a week to check on the rate. So now weeks later, they still did not change my rate back. I have proceeded to transfer all of my debt to a much better credit card rate, about 9%, and will never go back to BOA.

It is my opinion that this institution should have been flushed when it was deemed financially insolvent. The president who put this organization in the red should have been put on a $1 salary with all additional remuneration driven on performance (profit) and not driven on stock performance. Most everyone that I know has taken a financial haircut recently, which has significantly tightened the budget. When an organization changes the terms of an agreement such as this, it's time to let everyone know that they do not do business fairly. My accounts are going to be moved.

We could have bought a set of tires and gone over the $150 we had left on the credit card used. That would put us over the limit and our interest rate would go up to 30%. I am mad at Bank of America to the point that I paid $9,000 to pay off my credit cards with them. I want to put the word out to consumers like me who have paid their bills without any late charges the whole time being with Bank of America, just to be treated like this. It was a slap on the face! We paid cash for our house and our cars are paid for. I'm sure another banking institution would love our business including Bank of America, who offered us blank checks to transfer other bank accounts balance with them.

I called them more than once and I was back to square one. They wanted personal information to update their records when all along they had a credit report in front of them, which I never authorized for them to get. They knew how much debt I had? This was necessary as a follow-up call to why our credit limits were taken down without our knowledge. I think not. BOA never knew I would call them back. If you have any suggestion on how I can deal with this, I would appreciate it. I'd like to protect others who are in the same situation. I would like to get some satisfaction and put this to rest. Thank you!

I was transferred to the credit/collections department and spoke to some rude 20 something named Anthony. He said that 9 months ago, I was one day late on my card payment and I transferred $40.00 from my card to my "linked account" to avoid an overdraft. He said, "This behavior obviously shows that you are incapable of handling your finances and we had since flagged your account for a reduction." I said, "Anthony, if I was one day late and was subject to reduction, why wasn't I informed?" He explained that they could lower the balance until I paid it down. Now I am livid and done with Anthony and wanted to speak to a supervisor. He transferred me to this **, Matt **. Matt was such a ** I couldn't believe my ears.

Matt was rude, derogatory and drunk with his so-called "power." I engaged Matt with some simple questions like, "Why wasn't I informed and why are you okay with me making $200.00 payments for years and now that I pay off the card, you chop it in half?" He retorted, "Well, it looks like your credit isn't good enough to hold your $1,300.00 balance so I am going to close your account." I was so taken back. I challenged him and said, "You can't answer my questions so you're simply going to close my account?" He said, "It has nothing to do with it, we were going to close it anyway" and hung up. I was totally blown away by this and called back numerous times, only to be put on hold and hung up on. When I finally got through to Matt again, we went round robin and he decided to close my wife's paid off credit card!

I guess they saw I was going to pay it off quick and decided to screw up my available credit ratio. I don't have anything negative on my credit report. They said it was because I have sufficient debt and that I owe $9,200 on other cards. But I had more debt several months ago when I was only paying my minimum payment. Now, they have a problem with the amount I owe. Well, thank you, Bank of America. I will have you paid off in a couple of months. Then on to my other cards. I really hope these tactics backfire for all the credit card companies and people get rid of them. I am working on dumping mine. Good luck to you.

After talking to this guy on the phone, he gave me his phone number when I told him that I will get back to him as soon as I get everything together to process for payment. Now for two straight days, leaving messages on his answering machine, he doesn't call back and this agent knows that I need some info in order for this transaction to go through. Please respect others as you respect yourself. After spending the whole day at a bank trying to make this happen, I am very tired and stressed out thinking I shouldn't have wasted my time.

I am paying it off and they can close the the account, but I think it is disgusting that with as much money as they have taken from the government, that they treat long term customers in such a manner. I think that the only thing that will motivate these criminals to change is if the American public responds and we all pay off and close our accounts. BOA has been a nasty group to deal with. My personal opinion is that they may be targeting special groups, like senior citizens for these changes in accounts.

It is interesting as I will be 65 in December, but I am not a typical senior as I am a practicing attorney and hope to continue to work. Since BOA does this fee raising, etc., on an individual basis, there is no way for the average consumer to figure out if they have been singled out for special treatment based on age or gender. What a class action suit that would be.

Bank of America, as well as other big banks, were bailed out by the taxpayer's money at very low interest, then they all charge consumers very high interest. The people are demanding answers. Recently, the congress finally got up off of their rear ends and passed a so-called Taxpayer Bill of Rights, but waited eighteen (18) months to put it into effect. I believe the answer is because congress is tied to big banks and Wall Street. Term Limits will put a stop to this! I am sending a copy of this letter to the senator, the office of the Comptroller of Currency and the Treasury Department, and I do expect a reply from OCC and the Treasury Department as to what they have done to protect the consumer these past 41 years!

I am going to suggest that consumers write their representatives, OCC and the Treasury Dept. too!

I have great credit. But a new law is about to change their abuses, so they continue or add to the abuse by raising my rate in the interim between passing the law and enforcing it. This for some reason I feel is a foreshadowing of all gov't enforcement of business. Business will just raise its prices and we Americans suffer. We all need to boycott Bank of America. They do nothing for anybody. They steal and get away with it. They lie, cheat, and steal and get away with it. They talk to me over the phone as if they don't care - too bad, sorry, it is what it is? Well, let me tell you I will remember the banks. They made mistakes, we bail them out, and they in return steal from the people who saved them. Bank of America should be discredited; and they should do the right thing and freeze interest for a year and allow citizens to repay as much as possible for a grace period, seeing how we bail them out then they raise our interest. They should be shot, bombed, and dragged through the streets.

I was told by Mary ** that I did not need to file a police report. She called me back the next week when she received copies of the checks. She said the signature and the writing definitely did not match mine, and it was obvious fraud. She said she would mail me copies of the checks and statements, but it would take up to eight weeks to receive them, in which I never did receive them even after several calls to find out why I had never received them. The only other correspondence I did receive from Bank of America was a letter that my affidavit and statement had been received and I would be contacted if anything further was needed. The fraudulent charges were taken off of my account.

I did not hear from Bank of America regarding this matter again until September 25, 2009. At which time, I was told that my claim had been denied and the charges were put back on my account, along with my interest rate being doubled. The reason I was given for their sudden denial was because I was told I had refused to cooperate with the investigation, which in fact I had done everything I was asked to do. Mary also said that in our last conversation, I had admitted to giving Tara **, the person who was getting my mail for me while I was out of town, the checks to use, which is also incorrect. She was collecting my mail for me while I was out of town so I couldn't have given them to her. She got the checks from the statements that were sent monthly by Bank of America and had written the checks without my knowledge or permission. She apparently had been making the payments herself.

When I got home in June, there were no statements in the mail from Bank of America, so there was no way for me to know what had happened. Once again, Mary was rude, overbearing and would not even give me a chance to speak. She stated I was responsible for the balance and her decision was final. I asked for a chance to appeal her decision, which she said was not possible. She also threatened me with legal action for filing a false fraudulent report. In truth, it is Mary's report that is false as she lied in it. I have done much investigation on Bank of America and have found thousands of complaints regarding the same type of treatment and unfair practices that I am currently experiencing, in addition to multiple ongoing lawsuits against them.

I found these complaints at the following websites: My3cents - 1,050 complaints; RipoffReport - 1,720 complaints; Complaints.com - 171 complaints; and ComplaintsBoard - 2,374 complaints. It appears that it is Bank of America's standard practice to charge off fraudulent charges on accounts only to deny the claim months later and demand the account holder responsible for payment. It is very doubtful that they even investigate their fraud claims that are filed. Their treatment is unethical, greedy, cowardice and criminal. After receiving several government bailouts, these practices should be stopped immediately. I want these charges taken back off my account as I am not legally responsible for them.

I am closing all of my accounts with BOA. I am very unsatisfied. I am writing to Obama, the Consumer Protection Agency and the President of BOA, my congressmen and my senators to get this resolved. I cannot believe there is no protection for the consumer on not ordered services or disclaimers or evidence of coverage and costs!

Then one day, I opened a few of my past statements and saw there were late fees and I noticed my interest rate had been jacked up to 29.99%. I couldn't figure out what the heck was going on, so I called them knowing with the automatic payment set for 12 days before the due day, I shouldn’t have late payments! When I got through to the CSR, I found out that they changed my due date. I asked why and she could not offer any explanation other than they sometimes do that. I explained that I had never paid late until now and they cost me all kinds of late fees and a jacked up interest rate and I wanted it corrected. She said, “We gave you 60 days notice via mail.” I think the volumes of other stuff they send is intentional so when they actually do send something of significance, you’ll assume it too is another unwanted offer.

Of course, I explained why I had the automatic bill pay in the first place, but it fell on deaf ears and they didn’t do anything correcting this problem, which never would have happened if they would not have altered the due date I had agreed upon when I set up this financial contract with them. I find it very suspicious that when they decided to change my due date, the new one happened to fall two days prior to when they were receiving my automatic payments for the past year. I believe they studied my automatic payments, or maybe since my checking account is with them, they were able to see exactly how the payments were structured!

Looking at my recent statements, I took $300 and $400 as cash advances. Second advance was taken way back in November 2008. Even though I never missed a single payment, cash advance amount now shows $1,064 instead ($300 + $400, prorated monthly payments applied) of less than $700. When I spoke to a customer representative, the reasoning he gave me was every month (although I make monthly payments regularly), they apply the 19.99% interest amount accrued monthly on cash advance back to cash advance. That means to start with, I had $700 as cash advance. Next month, it becomes $700 + $11.66 = $711.66.

In next month's statement, they will apply 19.99% interest rate on $711.66 so the cash advance amount now becomes $723.51 and goes on this way even though I make my monthly payments, which is applied only to balance transfer/purchase amount. This kind of charging interest on interest every month is kind of deceiving customers with hidden charges. Customers will have no clue unless they drill down and see or find out through some analyst. This is like daylight robbery by the same big banks which were bailed out by our tax dollars.

Currently, I have less bills going out at this time than I have had over the past three years. I questioned why they have decided to cancel the cards but the analyst could not really give me a good reason other than a lot of runaround about how my finances have changed. (I'm now making more money paying out less debt but have other lines of credit.) Bank of America had really left me with great disappointment, and I can now see why people decide to default on their loans and mortgages. I really just wanted to keep the lines of credit open to show the stable financial responsibility. I will never do business with Bank of America again, and as soon as the economy takes a better turn, I am going to pull both my home mortgages away from them. Bank of America is not about helping people. They should never have been given a bailout.

I explained to the gentleman that I spoke with what had happened and asked that the rate be brought down. He proceeded to ask me about our income, other income coming into the house including alimony and child support, and what I did for a living. He then proceeded to tell me that our balance on our account had not gone down in over a year. What he failed to see was that it had not gone up either. He also noted that we had paid $3000 on the bill but this made little difference to him. I found his manner insulting and demeaning, and it was clear that he was not going to do anything to lower the interest rate.

About two weeks after this encounter, we received a letter from Bank of America telling us that we had enough credit, and not only was our rate going to stay as it was but they also lowered our credit limit. Funny thing about lowering the credit limit. After they tacked on the new finance charge, it would have taken us over the credit limit. The next day, I went into our savings/retirement account and took out the money to pay the entire balance owed to BofA. Now thinking about it, after having seen Michael Moore's movie on Capitalism, I realize that everyone who had an account with BofA is getting screwed. We are losing our retirement and our homes while they are racking in the cash to pay for their retirement and homes. I call this the Reverse Robin Hood Syndrome, steal from the poor (and middle class) to give to the rich who do not need it.

I looked at my bank account and saw that the check had been sent out on the 1st of April like all my other checks but for some reason, it didn't get there until the day after my bill was due!? I was livid! I asked them the next time that my bill was late and the gentleman told me well in May, it was due on the 9th and didn't receive it will the 13th. I looked again to see when the bank sent the check out and it was sent out on the 1st of the month. This late payment resulted in my interest rate going from 27% to 29%! Then the gentleman also informed me that my bill was short in August (but on time). I asked him how short my bill was because I was under the impression that my bill had been the same amount for a couple of months. I was short $7! This resulted in a hidden fee of $35 being billed to me. The bank also claimed that I went over my limit many times which also resulted in my account being subject to high interest rates. If I have a limit...

How am I going over my limit?! Well, Bank of America never denied my card. So even though the purchase I was making would have put me over the limit, Bank of America allowed it to go through and place me over my limit as a courtesy to me! Yes, that is exactly what Jennifer, the customer service agent, told me. They were being courteous of me by allowing my account to go over my limit and charge me a $35 fee each time it went over the limit and then made my interest rate go up from 8% to 29%! After calling many times and also personally writing to Ms. Georgann **, who is the executive of Relations with Bank of America, nothing has been done. Obviously, Ms. ** has no regard for her customers.

These practices are deceptive but most importantly, unethical. With all the current ethical issues recently, this company should be more responsible and held to their promise. I signed an agreement with them due to the lower interest rate offer and without notification, they can just change it at their will and against the agreement language I agreed to. If I have been correctly notified, I would have obviously taken immediate action to transfer my balance to another company. I haven't calculated the interest difference from April to date. I am estimating about $100 per month for 6 months, or $600.