Bank of America Credit Cards Reviews

I opted out when offered that choice. They lowered my line of credit from $22,000 to $3,500. I only owe a total of $3,323. Consequences: See above, it showed on Experian, TransUnion and Equifax as me having bad credit, whereas before I had 800 and 750.

We have been good faithful credit card customers for 6 years. Due to the economic **, we had nearly maxed out our available credit limit, and we were meeting the monthly payment obligation, and we were not behind. We had roughly $3,000.00 available credit, and my wife needed to write a BOA check against the CC account for $2,000.00. After getting authorization and depositing the check, BOA stops payment because they decided to lower the available credit limit. We had already written checks against the $2,000.00 deposit, which now bounced, causing us great, undue hardship.

I received my usual letter from BofA stating they are reducing my credit limit once again. Finally, I received one credit card with a $1,000 limit and another with a $2,000 limit I called to cancel both of these. I then received a letter stating they are canceling the one which I already canceled with them. When I called, I was told by Ryan that Chris had accepted my cancellation for the first card and never marked anything about the second card. But since I had called to cancel a card, he opened my credit report and decided that I could not have the card with the $2K limit even though I supposedly canceled it prior so it lowers my credit score much more than if I canceled it.

I went online to pay my credit card bill the day it was due. At 1:00pm, I put in the amount and the date and it said the date is unacceptable. Since it was past 3:00 on the East Coast, the payment could only be made the next day, which makes my payment late. I'm charged $39.00 and they can up my rate. This is unacceptable. If I lived in Hawaii and woke up and paid my bill by 10:00am, it would be considered late because it's already after 3:00 on the East Coast. Is this legal? Capital One takes your payment anytime. HSBC will allow you to make a rush payment. What the ** is up with Bank of America and how can they be stopped? Consequences: changing my interest rate which could be considered usury, and charging me a late fee when it's not late.

My husband and I both have credit cards separately with this company. We paid them off then use the promotional APR balance transfers offered. They did not give either one of us the APR we signed up for. My husband's was supposed to be 0% through 5/10. It's a very short period, but it is at 15.99%. The Discover credit card he had it on was a lower interest rate than that. After numerous emails, they finally said they would call him so he would not have to hold on the phone infinitely at work. 2 weeks passed, and he got no call.

For no reason, BofA halved my credit limit on a card and upped the interest to 29.99%. This showed my credit at 98% of limit vs. less than 50%. I paid on time and over the limit for more than 2 years. Even being unemployed for a year, I have gone through my savings to attempt to get the debt down. I no longer have any money to do anything other than pay rent and utilities. WaMu closed a credit card account and upped the interest rate to 29.99% solely based on BofA action, and halved the limit on another account and upped the interest again to 29.99%, all based on the BofA action. My credit has lost 100 points due the actions of BofA. It is likely this will affect employment credit checks. I have gone through all my savings to pay off as much as I can. I have no more money to pay the cards so late fees, over limit fees and other extortion is about to come down on me. I called the hardship lines and am placed on hold for more than an hour. Unless there is some intervention, I will have to file bankruptcy if nothing can be negotiated. I do want an attorney to contact me.

I have had a BOA Visa card for over 14 years and always had good credit. Within the past year, my account payment posted 1 day late twice. As a result, they raised my interest rate from 8% to 29.9%. I called to inquire why the rate jumped so high so fast and was told that my payment posted late twice. I contested that. When they looked it up, they told me the account posted late by only a day and there was nothing they could do to help me for 6 months. I was told that if I made 6 consecutive on time payments, the interest rate would be reduced. I paid on time for 8 months.

I have had an old MBNA account for 16 years and recently BOA took them over. I have always enjoyed excellent credit and had a $39,000 credit limit with BOA for years. Last year, they cut my credit limit in half. No problem. I never needed or used that much credit anyway. In 16 years, I have never paid a late fee and had a small balance of under $500. This was being taken out automatically monthly from a different bank. My minimum payment was $15 but I always paid $100 or more. Last month, they started to double up on my monthly payments and again this month, they tried three times to deduct the $100 from my checking account. I got an overdraft notice from my bank and I called them to inquire as I have never been overdrawn. They informed me of the many attempts of BOA to withdraw money from my account.

I've been a BofA customer since 1986. I have checking, savings, mortgage and business account, along with credit card. They cut my limit in half due to a risk-based business strategy which they would not explain, stating that TransUnion informed them I had high balances, the only one of which is the BofA card! No late payments on any account and recently, I did the 1st mortgage with BofA in June. They are effectively putting my business out of business and along with 10 others I employ by cutting my access to (expensive 24.9%) capital. I run a children's health and fitness center to fight childhood obesity and unfit youth. No warning, no indication, and now we have financial commitments without access to credit.

I opened an account with Bank of America. 6 months later, my card number was taken from an online merchant I used and my bank account was wiped out. My balance was - $640.00, all from fees on “purchases” made from this online merchant. BOA opened an investigation and 3-4 weeks later had my account back up and running and on track. Very shortly after I received a letter that they were reversing their decision and my new balance was now -$1,380.00 and they wanted payment immediately! After spending an hour on the phone and then going down there, no one could tell me why. During their investigation, I was in the office of the bank manager going over my account when several charges were attempted on my account by this merchant. The bank manager made a call stopping any and all charges from going through, and apologized for the inconvenience. Now, they are charging me way over a thousand dollars for charges I never made. And because I couldn’t (and wouldn’t) pay it, they have reported me to the Credit Bureau ruining my credit. Does anyone know if there is anything I can do? Please help!

I have had a Bank of America account in good standing for three years. By good standing, I mean cash in the bank and maybe one overdraft fee in my history. I know for a fact that I have hundreds in my checking and thousands in my savings weekly. They said I overdrafted when they were actually pending my fees that are debit purchases for days and even a week at a time. Sometimes, I even catch them changing the date on a pend. I should have printed them daily when I saw them doing it for proof. Fact is, I spend a lot of money. But I make a lot, and I am not a fool. I saw what they did, and they charged me 4 overdraft fees in one day. They recalculated the dates on the purchases on my account after I'd called in, and they said they were going to remove them.

Again, the consumer gets ripped off by credit card companies! Every single angle these thieving credit companies can contrive to rip people off. There is no consumer protection in utilities, banking, credit cards, etc. I got an offer to transfer my balance of under $4,000 for 0% for 12 months. The promotion included balance transfers, direct deposit cash advances and check cash advances. I received my card and then shortly after that I received blank checks (labeled credit card cash advance checks which I could use to consolidate bills, pin number, etc).

I have had my mortgage with BOA and decided to accept their credit card balance transfer offer for $7,000 that I needed in March 2009. I was charged $210 transfer fee plus 8.76 for interest between 3/12 and 3/26. I had my mortgage in automatic payment and intended to do the same for the credit card. Initial payment arrangement of $76 was quite confusing for me and it resulted to three fees (finance charge of $31.24, late fee of $39 and returned check fee of $39) for a total of $109.24 for a returned check that I did have fund at Citibank and they had some problem with withdrawing. I didn't have time to dispute anything for I was quite busy at my work. I just paid $300 a bit higher than my minimum balance.

I had a credit card with Bank of America. The credit limit was only $500. I paid on time. The card was paid and was then lost. When I received my new card, they put the previous balance on the new card that was already paid. The card has since gone over the limit incurring all kinds of charges. They say I owe like $800 on an account that should have had only a $200 balance. Going through a high-risk pregnancy and having a baby, I could not keep on with the back and forth of me informing them that there was a big mistake that was made on this account. The credit card is now on my credit with a wrong amount, lowering my credit score that I was trying to establish.

I found charges on my credit card for Credit Protection Plus on monthly statements from July 2008 through January 2009. I contacted Bank of America to question these charges because I never authorized credit protection on my account. I was told by the representative over the phone that their records show that I authorized this service over the phone. I was also told that because I did not notice the charges previously, they could not credit any of them to my account. I requested further research. I then received a letter stating the same thing: "Our records indicate that you applied for Credit Protection Plus Plan program by phone on June 30, 2008." I never take sales calls nor do I accept additional offers from credit companies over the phone, so I can guarantee that I would never have authorized this service over the phone. I feel that there's nothing I can do because I obviously cannot prove a phone conversation. However, how can I know that they have proof of my authorization aside from their account comments? Do I have any options to pursue this?

I am a small business owner. My business account as well as two personal accounts are with Bank of America. I recently received by mail the second of two offers from BofA to apply for a new business credit card, which would have a 0% interest rate for 12 billing cycles and revert to an 11% interest rate thereafter. I currently (before today) have two business accounts with BofA, line of credit for $10,000 which I have never used, and a credit card, on which $7,000 is owed (at a special low interest rate), with a $20,000+ credit limit. My husband and I also have a personal BofA credit card with a $28,000 limit, which I pay off in full every month.

We celebrated our 40th wedding anniversary with a long planned trip and had our bank pay our bills, which included Bank of America. The bill was paid on time, but BOA had raised the current payment $59.00 and as a result we were late. Upon our return, we immediately paid the $59.00 using their website. The following month we paid the "current amount due". Shortly thereafter, BOA sent a letter telling us that we were again $10.00 overdue and charged us $39.00. Again, I went to their website and immediately paid the $10.00.

I tried to get my minimum payment down on my AAA credit card. I have been paying it off since 2003 and would like my finance charge lowered or payment lower. They said my debt was more than I owed (even though I have always paid my card and never used it anymore). And they were the only bank that would not work with me.

I have been a customer with Bank of America since 2001. I always pay my credit card bills in full when I charge on them and have never missed a payment. Since I don’t charge on them every month, I don’t always have a monthly payment to. This past October I was charged $1.29 for a song download. I did not get a statement for it until November showing a $1.29 past due and a $39.00 late fee. What! I was dumbfounded. I never received a statement. I called and was advised they would credit my account for the $39.00 and was advised of my total, which included the $1.29 past due, and it was due on 12/16.

I had an AAA card with a balance owing of $15K. It has 0% interest on the card until January 2009. They said you could make the payment in a BofA branch at any time. I went to a BofA and made a cash payment on the due date. The payment was deemed late, because the transaction took place at 3:20. I contacted BofA, because I was being charged for being late. They said it was because my payment was received late. I explained that it was my understanding that I could pay at a BofA location at any time, so I did not understand how paying on the due date in cash made it late and more importantly, how it was so much more. The young lady, whom I spoke with, waived the so-called late incident and removed the late charge.

I received a credit card from BOA. I added my husband as an authorized user, not a co-applicant. I lost my job and fell behind on my monthly payments. Recently, I found out that BOA is reporting negative credit on my husband's credit report. He is not responsible for the credit card. He is not a co-signer or co-applicant, so what gives them the right to falsely report negative credit that does not belong to my husband? My husband's credit is being damaged because of false credit reporting by BOA. We are currently trying to modify our mortgage. This false credit reporting will impact the mortgage company's decision.

I have been with BofA for a few years. I am a medical resident and rather busy. For years I have occasionally been one day late on my credit card payment. The bank would charge me 40 bucks, and I would pay it saying that it was stupid of me. This happened twice in the last six months; each time I paid one day late (both times I paid on the due date but missed the processing time). Then, BofA increased my interest from 8% to 25% and said they could do nothing about it. I had to refinance my home to pay off the credit card, which had a substantial balance. Next, they cancelled my overdraft protection and then charged me a bunch of overdraft fees. Now that I am a practicing physician and my income is substantially higher than when I was a resident, I am happy to deprive BofA of my business when they would benefit from it most. I will never use them again. Crooks, all of them...

I was a Visa cardholder of 10 years. I have never been late on a payment. As a matter of fact, I pay off the statement balance automatically through the online auto pay feature. I recently applied with my mortgage holder, Wells Fargo, for a modification of my loan. With not so much as a phone call or attempted phone call, Bank of America decided after their review of my credit report that although my score remains close to 800, the modification is a "derogatory comment" that required dropping my credit limit from $10,000 to $1,300.

I signed up for a program they have called to opt out. I was told that the point of the program was that if the funds were not available, my debt card would be declined (to avoid fees). I have never used my card without calling and checking my balance. However, today, when I checked my account for my direct deposit, I saw 3 overdraft fees of $35 each. I called Bank of America to discuss this and was told it was not a bank error and that they would not refund any of the money. I am very upset! I signed up for the program and "never" spent without calling the number on the back of my card and checking my account balance. I also mentioned to David, the customer service manager, that the posts were out of order; and he confirmed that they were and that it is in the disclosure that they can post them biggest to smallest.

My experience is not as bad as others I have read about, but I feel we all got the shaft. I have had a B of A credit card for ten plus years and for the first 8 years, I always paid off the balance monthly. They started me with a balance of $5k and interest of 9.9. And after having the card about 5 years, they raised the balance to $6k and lowered my rate to 7.9 which was great. Well, back in May when they knew that the government was signing into legislation limits on what they could do, they sent me a letter saying they were raising my rates to 14.9%. So, I called them and they said as long I did not charge anything else on it, they would keep my rate at 7.9. And of course, I got a letter in the mail a couple days later stating I could transfer the balance to a 0% introductory offer for 6 months and then pay 9.9% plus whatever the prime is at the time; so I could be looking at 20% plus rates. I feel lucky because it’s the only debt I have and only owe $1.5k on it from dental surgery I had to have put on it about the time they raised my rate. So, I plan on paying it off. This country is run by a bunch of greedy politicians, bankers, lawyers, speculators, and downright thieves. The only reason you have this site is so you lawyers can eventually come up with some class action lawsuit, so you can make your 33% to help you with your greed. Have a great day.

We have paid enormous amounts of federal and state income taxes over our 40-plus years of employment. And as a consequence, we as productive citizens of this country have provided many of those tax dollars for bailouts of banks like BoA. In turn, as they take our hard-earned bailout funds, they retract our credit and ruin our financial reputations. It is a disgrace and a very cruel irony. Recently, my wife and I received correspondence from BoA with whom we have two lines of credit. One is a Goldline loan with a $53,000 limit and a Visa card with a $10,000 limit. The Goldline loan has a fixed rate of 10.99%. The Visa has a variable rate which was to go into effect in March of 2010. As of this time, 11/09, it is still at 0%.

The B of A website won't allow you to access your current balance to pay off the balance. When I click on pay now, it signs you off the site. This is an intentionally misleading site so that you will settle for making a minimum payment instead so they can drag you along for the ride. I am closing the account after they receive the check I put in the mail today. I resent they use the word "America" in their name. Crooks!

I first got my master card from MBNA. It was sold to Bank of America. After 20 years, they cancelled my card because I was late paying. I'm a family physician and would be busy and forget. I contacted the company and they told me to put it on automatic payment and that would solve the problem. Today they took $500 from my checking account despite the fact I only owed around $450. And they added a late fee because they didn't take out the payment until it was late. I don't know how long this has been going on, because I was a fool and hadn't been checking since we all want to trust our financial institutions...ha, ha, ha. What a scam. How much money have they taken from unsuspecting customers? When do board members become liable? Why do we let them hide behind corporations? Isn't it financial malpractice? I called them for a refund and was told they wouldn't do it yet despite the fact that the money has already been posted to my checking account.

On 11/17/09, my monthly payment on my BOA MasterCard in the amount of $400 was withdrawn from my bank account. However, the same amount ($400) was withdrawn from my bank account a second time, leaving my bank account overdrawn and accruing fees. I called the 800 number on the back of my Bank of America card to report the error the minute I saw it (also on 11/17). At first, the interaction seemed ok, and I was told it was in fact an error on BOA's part and the second charge would certainly be reversed. The problem started when I was told that since I had not made the payment from a BOA account, it would take 5-7 business days to get my money back. Excuse me?

In June 2009, Bank of America included a message in fine print on my credit card statement that they were increasing the APR on my credit account from 7.9% to 11.9%. The message further said that I could reject the increase by calling a phone number. As this account has always been in good standing (Bank of America confirmed that there has not been any late payment on this account and that I have always paid more than the minimum payment.), it never occurred to me that they would have the right to do something like this. I did not notice this message and did not notice that they had increased the APR until several months later, at which point, I tried to call the number and was told that I was too late and that they would not change the APR back to 7.9%. The customer service people whom I spoke with were rude and unhelpful.

In May 2009, I called BofA to tell them I had lost my primary client and would not be able to continue making payments beyond June 2009 unless something changed. In July 2009, I was approved for a hardship payment plan with BofA, reducing my interest down from 18%+ to 4.75% by making 60 payments of $280. In August 2009, I made my first payment on this plan. Despite this agreement, I have received two notices of past due payments in the mail and at least 400 phone calls from the BofA collection department. Every time I telephone BofA customer service to complain, I am told to ignore the calls and that it would get sorted out eventually. I feel harassed by BofA. And despite my calls to BofA, it has not been resolved. What can I do?

Recently, I purchased travel tickets with my Bank of America credit card through Orbitz online. This transaction was conducted on November 2, 2009. It cost me $6,071.37 for three tickets to Nigeria via Rome. I later checked my BOA account online, only to find out that my bank had charged me a foreign transaction fee of $60.50 three times. I made one transaction through Orbitz, which is a company located here in the USA, and Bank of America translated this into three separate transactions and charged me for fees for 3 tickets.

I could use some help. I'm an accounting manager. Most, including myself, would say I'm fairly good at handling accounts and finances. I have two credit cards administered by entities owned by Bank of America. One was formerly known as MBNA and the other is FIA card services. FIA is the administering agency for Fidelity, where I have some investments. On 12/11/08, I owed neither company any money and had kept the account paid in full for some time.

Bank of America is horrible! I have been a credit card customer since 1996. I pay off my balances in full each month online. Recently, I had my payoff balance scheduled, then I changed bank accounts. Upon the changes, the scheduled fee defaulted to the minimum payment. I did not realize this until the next day. Upon seeing this, I paid off the remaining balance the following day. I emailed customer service and received generic responses. Moral of the story, you are better off banking with community banks. They have the ability to think with common sense. Bank of America lost a 13-year loyal customer over a $9.00 finance charge.

I have two credit cards with Bank of America, one with a balance of $7,000 from a balance transfer done last year and one with a very small balance (under $100). On both cards, I have always been on time with my payments. I had called their credit department to see if I could get the interest rate reduced on the card with the large balance. The rep asked me several questions concerning my income, additional income and why was I seeking to reduce the interest rate. I explained I thought it was a little high and that dropping it a point or two would be helpful. I was then pressed to explain was I having a hard time making ends meet, etc. I answered honestly, that in this economy, everyone was looking to save money.

I had an American Museum of Natural History AMEX CC from Bank of America for as long as I can remember. Each month I went online to check the account balance and make payment if any was due. I have never been late, missed any payment or anywhere close to my credit limit, ever. There has not been any recent change in my credit situation. Yesterday, when I signed on to check my balance, I found the account gone. I sent an email to inquire and was told to call one 800 number, which in turn told me to call another 800 number.

Bank of America has abused me twice in the last year. The first was lowering my credit limit 4 months ago to 300 more than I owed, right when I was applying for a home loan. My credit score went from 728 to 680. I had to have a family member come on the home loan in order to get it done. This limit lowering was done for no reason and I have always been a good customer for years, never made a late payment in my life.

On Saturday, October 31, I placed a request on the Bank of America website to have the credit limit on my credit increased. This is a card that I've always paid on time and in full every month. I had accumulated over 30,000 world points, which would have been worth about $300 or more in merchandise. I received a call from Bank of America's credit department on Sunday, Nov. 1 and during our conversation, they not only decided to deny my credit limit increase, they decided to cancel my credit card. I've contacted their customer service and that said that I forfeited my world points when my account was cancelled and that I have no recourse. I think this is a case for a class action suit against Bank of America and I for one would be very happy to participate!

I have credit monitoring with Citi Credit monitoring. Yesterday, Friday, 10/30/2009, I received an email with an alert informing me that Bank Of America made a change in my credit file. I immediately checked to see what change was made only to discover that Bank of America made a report to two of the credit bureaus telling them that I was in Chapter 7 bankruptcy. I don't even know what is Chapter 7. I never filed for bankruptcy in all my life. I have been paying all my bills on time, mortgage, phones, light, insurance, credit cards and loans, including the credit card I have with Bank of America.

I have a credit card with Bank of America in good standing, with a credit line of $11,500. Today, I called to inquire about a balance transfer. The representative asked me a few questions then looked up my credit and then proceeded to tell me that not only could I not get a balance transfer, but that my credit line was being reduced to $3,000. There was no rationale or basis for doing this as I've paid all my BOA card bills on time and never late. As a result of BOA reduction in my available credit, I'm sure this will negatively impact my credit score and potentially cause my rates to go up on other cards I have.

I traveled to Barcelona, Spain recently. The branch manager gave me the phone number to call regarding notifying the bank I was traveling out of the country in Spain, so that my debit card would not get deactivated for unusual activity. I called the number two days before I left and when I arrived in Barcelona, the debit card would not be accepted by any ATMs. I called BOA from Spain, spent over 30 minutes with several persons and phone trees, which gave no options for returning to a live person. I could not reactivate my card. Fortunately, I brought $150 in Euros as well as several hundred dollars with me. I was able to go to a cash exchange for some spending money.

The unemployment problem hit us hard. We were married on 12-22-09, he lost his job on 1-21-09 and I lost mine on 2-14-09. We were unemployed for 9 months and are still underemployed. Foolishly, in retrospect, we used our Bank of America credit card to pay bills and house payments. But playing Rob Peter to pay Paul worked for about 1+ years. In March of this year, because of a third late payment, BOA cranked our interest rate to 27%+, doubling our payment and we have been unable to pay it. You are told if you run into trouble, to call the bank and they will help you. That is a lie!

I have had an account with Bank of America for over four years. When I first applied, I had a credit limit of $5,500. It was later increased to $7,800. I received a letter recently informing me that my account has been closed due to my significant debt.

I am a longtime credit card customer of Bank of America. Since 1996, I believe. For most of the last 13 years, I have been pleased with them and their rates were some of the best. Because of this, I have transferred most of my debt over to them. Recently, however, they decided to raise my rates for no reason whatsoever - around 22%. They have made an absurd amount of money off me, so why they felt the need to do this is beyond me. I was given the chance to opt out of my rate hike and called to do so. I was told my rate would return to what it was, but if I use the card, it'll be raised again.

I have had a credit card with Bank of America for some time now. BOA increased the interest charges to 29.9% after one month of late payment and despite the fact for the next 14 months that I have been on time, they refused to lower the rate. Can they do this? There should be a law against this. High interest charges on my balance and waste of time and aggravation with multiple phone calls. I am willing to pay out of my pocket to fight this. Someone has to stop them doing this to others.

I have had a credit card with BOA for 12 years. I have never been late and always pay in full. Without any notice, they decided to cut my credit limit in half. When I called to find out why, I was passed around over the phone from this person to that person and was finally told it was because I was late with my Chase card a few years ago. Well then why didn't they cancel my BOA a few years ago? This didn't seem like a valid reason and when I complained about it, Kristin canceled my account entirely. Is this legal? Why would they even do this? It doesn't make any sense why they would dump a good client that has made them a lot of money over the years.

I have had a Bank of America credit card since 1995. I have never made a late payment and most of the time pay well over the minimum payment. In August 2007, I opened a gold line of credit with BOA with $53,000 limit, 7.99% interest rate. I have never made a late payment, always paid above minimum payment. I recently received notice that my interest rate is changing to a variable rate tied to the prime rate. I called several times to complain and basically was told that there was nothing that could be done. My credit score is about 750. I am currently in the process of researching other loan alternatives with a fixed interest rate. I am considering a home refinance with a cash out. This process is taking up a lot of my time.

My problem is that I had excellent credit! I worked hard for my excellent credit on my Bank of America card $25,000. They took my credit line from this $25,000 to $12,500 for no reason. I owed absolutely nothing to them. They lowered my credit line for no reason and it's going to affect my credit report. If I didn't pay my bill, I could see them doing this but, I have done nothing wrong and I'm being penalized for those that don't pay their bills. Nowadays, having perfect credit is a crime, owing 0.00 is a crime! Thanks Bank of America for nothing!

On 10/21/2009, I received a letter from BOA stating that the terms of my credit agreement were being changed. They provided no number to call and provided no name to refer to. The account was previously an MBNA Credit Line, but apparently was converted to a CC account upon purchase of MBNA. In any case, they have converted my account from a 7.9% fixed rate to a variable APR format based on the prime. They stated that market conditions and the increasing cost of providing unsecured credit caused this change.

Both these companies have allowed me to charge past what they said was my credit limit and lowered my credit limit. Both incidents have resulted in a request for me to pay the over amount as well as the normal monthly amount; and it, I am sure, eventually affected my interest rate. If I do not have a credit limit to support my spending, then the company should not allow me to do this nor should I be penalized for it. I assumed a limit was just that – a limit, a ceiling – but the companies do not treat this as such. On occasion, as a consumer, I make a balancing mistake; but companies have this information all up to date on a computer and should be able to stop this from happening. The penalties for a grace I never asked for are too cost-prohibitive!

I paid my statement due on Oct. 11, 2009 in full on Sept. 23, 2009. I received a billing yesterday saying I owe $6.01. When I called their toll number, I was told the $6.01 is a residual interest payment for not having paid my Sept. 10, 2009 statement in full. How ridiculous! Any interest payments should have been embedded in my Oct. 11 due statement (which I paid in full). Where did this hidden charge come from? It wasn't in any prior bills. It's hogwash. Guess this is how they pay all those nice bonuses to their executives, through hidden charges.

They raised the interest rate on my credit card to for no reason, said they sent me a letter stating they were raising the interest rate and if you didn't want it raised, to call them. First of all, I never got a letter. Second, who wants their interest rate to go up and not just a little, they raised it by a lot? I could barely pay my monthly payment now. I did call and email them with no success in resolving the issue. Their response to me was that if I decided to move my business elsewhere, not to forget to pay my credit card bill. I have been doing business with them for many years and that is a crappy way to treat their customers. I think it's very unfair.

I had a statement that was due on 9/11/09 and I paid it. It was posted on 9/8/09. My next statement showed that I made no payments and I was charged a late fee. When I called, the rep told me that I paid it too early. Three days before the due date is too early? My interest rate is now 29.99%. I have no idea how long this has been going on because I travel a lot and pay online on roughly the same date each month. I have no idea how many hundreds of dollars in late fees have accumulated. I have to get all my records to see if this could have been avoided by sending all my payments via certified mail, which seems to be the only way to not get a late charge.

Bank of America set the payment due date on a Sunday (10/18/09). I set up the bill payment. But at the time, the earliest date I could choose was 10/19/09. Now, B of A does not post on Sundays and banks are closed on Sundays. They charged me a late fee (which has been rescinded by a Terrell), but they are sending me a letter w/ 2 options: accept an obscene interest rate or close the account! This seems like unfair business practices to me. And to add insult to injury, haven't we the people bailed them out? It is not as if I am late on paying my bills...

I have called Bank of America for general query. They offered me credit protection plus scheme in which bank will pay minimum charges of my credit card statement for 3 months in case of my address change. The charges for this scheme were 95 cents for every $100 bill. I acknowledged to get enrolled for this scheme. After a few days, I called up Bank of America to notify them about a change of my address, but they refused to provide me benefits as my new address is out of United States. They said that they do not consider cases where change of address is outside US. I have immediately cancelled the scheme and got my fees to the service back, but still this caused me lot of inconvenience. I will never gain my trust on any BOA schemes.

I paid off the credit card in full. They showed it paid in full and then 3 weeks later, charged me $26.51 in finance charges. I don't feel I should pay this but if I don't, it will affect my credit.

I called Bank of America to get my interest rate down. I have perfect credit history with them, never missing a payment or never been late. I pay each credit card more than what's due the day they come in. I've been with BOA since 1980. Having two checking accounts with them and three credit cards, I chose to not do a credit application over the phone as my payment history should make me creditworthy, etc. The call was ended with my interest rate staying the same. Later on, I called again and by mistake, found out that BOA took my high credit limits, approximately $14,000 each to $150 over my balance due on each credit card accounts, including my husband's BOA credit card. Nothing was mentioned about doing this to us.

I have been a Bank of America customer since 1997 and I had my credit card linked to my personal account. My wife and I wanted to purchase our first home. I was told by my mortgage broker that I should have no more than 50% of my card balance available, so we finally managed to save enough money to pay off some cards. Being that my BOA card was at 18%, I decided to pay off this card $2,500 personal card off. That's when the nightmare started. We logged in to make sure the payment went through and we noticed our limit was chopped down $1,300. Thinking this was an error, I called customer service to see what the problem was.

I had two cards with Bank of America. Today, I received a notice that they cancelled my one card with a limit of $8,900 (that had a zero balance) and my other card that had $9,000 balance was reduced to $4700. My balance was $4,474.78 on that card. Thus, they have effectively made my credit usage 95 percent instead of the 25 percent I was at. Why did they do this? Well, my belief they didn't make enough money off of me. I don't pay late or over the limit. I paid Oct. payment of $1585, Sept. payment of $535, Aug. payment of $1770 paying about $4,000 in the last three months, cutting my balance almost in half.

I am trying to settle my credit card account which started off with a $1,700 and now I have to pay back almost $4,000. I am very confused on how Bank of America is handling its businesses with its customers. It seems to me that all the the staff and the management together with the collection agencies went to the same school. One collector called me about 3 days ago and we spoke on the phone and I thought he is the man for the job. I have nothing against paying BOA until he asked me, "Why am I paying all my other bills, loans and etc. with other banks but not BOA?" He asked me if I do have anything against BOA.

Bank of America got a bailout and we, the consumer, get to pay even higher interest rates and lower credit limits. How exactly is this okay? A BOA credit card user for three years with no late's, no missed payments and three different times they increased my limit. I used the card to cover some things while having some financial setbacks. I am now back on track and paying down all the debt. I just recently lowered my debt to balance ratio by $2,500. So thinking I could get a lower rate due to stellar credit and great payment schedule, these con artists could not raise my rate and lowered my limit to $100 above my balance. So instead of helping me, they basically eliminated the $2,500 debt to balance ratio I had worked so hard to pay down by lowering my limit.

I had a visa card with Bank of America for which I paid a $90 annual fee in advance. Bank of America cancelled their visa card program but has refused to refund me for the amount owed for the period that I had already paid for. They owe me about $29. But I am sure that there are thousands of others in the same situation who have been ripped off by their practice. I have written the bank repeatedly about their obligation to refund the unused portion of the annual fee.

I have had a BOA credit card for several years, paying on time, over and above the minimum monthly payment required. Although I do have high account balances at present, I am paying all accounts as agreed and have not received similar treatment by any of my other credit providers. Bank of America saw fit to charge off my account with no notice. They simply closed my account and doubled the minimum monthly payment due. While I am sure this practice is legal, the negative impact it has on my credit score and purchasing power should not be. I have done nothing to deserve them relinquishing my available credit, unless you count not incurring late fees or fees for exceeding my credit limit. I want this stopped and am willing to participate in any and all class action suits against this institution.

I have been a customer of Bank of America with a credit card for over 10 years. I have never missed or been late for a payment. In fact, they originally solicited my application. Yesterday, in the mail, I received a notice of a change to my account telling me that as of February 2010, they would now be billing me an annual fee of $49.00/year. They added that if I did not like this, I could refuse the fee and they would close my account. In addition, although the card originally was at a fixed rate, they also advised that it would now be a variable rate.

I have had an account for a number of years with Bank of America and I did not make the payment due on August 11, 2009 in the amount of $727.00. I take issue with the way that my account has been handled. In December 2008, I received a deceptive material from Bank of America in the mail about an offer of 2.99% interest rate. I responded to the offer and the transaction fee should have been $199.00, whereas they charged $1,107.00, increased the interest to 12.2% and charged a $39.00 fee. I talked to their service department twice and never did receive any information on the transaction. I wrote Senator John Cornyn and he indicated "The Truth In Lending Act of 1968" provides consumers with a number of protections from deceptive lender practices.

My Bank of America credit card interest rate was increased from 9.9 to 22.99% without a notice letter or phone call. I called a representative. She informed me that by balance was too high but my limit was $9,000 and the balance was $8,000. She then informed me that credit card balances were not meant to be long-term debt and that I should have somehow used my card more appropriately and “I hope you purchased items you liked and/or used for fun.” So now that they use taxpayers’ money to save them, they can raise their interest rates any way they want. This I do not understand. The gov't bails them out then the congress passes a law that limits abuses by banks and their credit cards. However, between the passing of the law and the enforcement of the law (about 6 months), Bank of America raises it rates because it can. That is a bunch of bologna. I will never say a nice thing about Bank of America. And if I had a choice, I would not allow the use of the word America in its title. They rip Americans off; they take hard-earned money from Americans who never miss a payment by raising interest rates.

I work out of town the majority of the year. During that time, I have someone collect my mail for me while I was out of town. In June, after returning home, I received a call from Bank of America regarding lowering my interest rate. I was shocked to find out my balance was more than $9,000 when it should have had a balance around $800. I was told there were 18 checks written against my credit card from Jan. 2009 to May of 2009, of which time I was out of town. When asked why I didn't notice the fraudulent charges until then, I explained it was because I had been out of town and had not seen any of the statements. I did give her the name of the person who had been collecting my mail, although she had moved out of town shortly before I returned home and I had no way to get in touch with her. From my first conversation with Mary, she was threatening, accusing, aggressive, and extremely rude to me. She was very overbearing and accused me of not being truthful. I offered her proof that I had been out of town for work along with the offer to take a lie detector test. I than filed a fraud complaint immediately. I was sent an affidavit which I signed and faxed to her immediately along with a statement.

I called to update a new BOA credit card (not new, but after expiration date of card and receiving a new card). While on the phone, they transferred me to a Credit Protection Plus and said I ordered it. I never signed anything. I never got full disclosure as to what these costs might be. I did not even know I ordered this service. It turned up on my credit statement and I cannot get them to return my money. I think this is usury. I am self-employed, they charged me $2,277 for nothing! I never ordered it, wanted it. I think in the future, when you order something, you need to sign in writing that you know the terms of the enrollment, the facts as to what it is going to cost. Show me where I signed anything ordering this coverage? I did not.

I was a happy BofA customer for several years. I had checking, savings, and a credit card with them. I originally became a customer because they were the first in my area to offer free online banking which was very convenient. I set up a number of bills to pay automatically, including my BofA credit card with an interest rate below 8%. Each month, I would pay 12 days ahead of the due date (automatically) and the payment equaled about 3-4 times the minimum amount due. I did this so my payment would never be late, and I wouldn't have to look at my statement every month. I eventually check them all to make sure there are no bogus charges, but sometimes it is a few months before I get to them. Since I set up the automatic bill pay, I never had to worry about late payments, so there was never a big rush. This system worked great for well over a year.

I have AAA gas rebate Bank of America Visa credit card and I was looking at recent monthly statements and found how Bank of America grossly misleads customers and collects interest through devious methods. Here is what happened in my case and same must be true for all customers therefore, good cause for class action suit. Initially, AAA card was offered to me with low interest rate balance transfer. After the initial offer period, interest rate on balance transfers and purchases gone up to 13.99% and now I have cash advance interest rate of 19.99%.

I have had two credit cards with Bank of America for 6 years. I have never had any late payments, never been over the limit and also have my home loans secured by them. Today, I received a letter that states that both of my accounts are closed after a review of my credit worthiness. On all three of my major credit report files, I only have one negative item, that was a missed payment (30 days) to a Credit Union that had a note on my car. This negative mark was because I was paying off the car and a payment came due in the time that the funds were being processed. Today, I called Bank of America. It seems like they have decided that now after 6 years of being responsible with my credit that they now consider me a credit risk. (Although the analyst mentioned several times that credit risk was not the correct term and stated that it was more their concern for an ability to pay.)

We opened a credit card account with Bank of America in 2008 to, as they had suggested, "consolidate" our credit cards. Each month since opening the account, we paid 200% to 300% over and above the minimum payment due. In fact, we started to pay on our BofA account with the money we would have used on the accounts we consolidated. In August of 2009, a family event occurred and we were so involved in it that we missed a payment. When we realized this, we made a payment of $3000. About two weeks later, we received a letter from BofA that our rate had gone up from 9.9% to 26.9%. I called BofA to talk to them to get the rate brought back down.

They raised the 4.9% rate of my credit card to 9.9%. I said to customer service that their policy was unfair because I'd never been late. By the time I'd found a lower rate (7.9%), the opt-out feature was discontinued. I am considering maybe just not paying them for being punitive to reliable consumers.

I have been with Bank of America for many years. I had a savings account, checking account and credit card with them. I have now closed all accounts with them due to the unjustified raise in my interest rate on my credit card. I had signed up for a credit card that had an 8% interest rate. However, Bank of America began to claim in April that I was making late payments. I found this hard to believe because I was mailing my payments the same way I had always made my payments and they had never been late before. They told me my one payment that was due on April 9th was not paid until the 10th of April and that resulted in my interest rate going from 8% to 27%!

I just noticed that Bank of America has "re-priced" my interest rate from 9% to 19%. They advised me this was done in April 2009. I was not notified of this change. I was also advised I should be responsible for checking my statements each month and comparing the interest rates to ensure there is no change. Moreover, when trying to find my interest rate on their website, it was next to impossible. It is buried somewhere, obviously for consumers not to find. I had to call the 'call service' area to get this information.

We had a balance of $13,000 on our account and paid it off. Then about 30 days later, we received a notice that they had dropped our credit line to 1200 dollars. I called thinking it was in error, and was told that because I have had a bankruptcy in my past, that was their reason. The problem is, I had filed in the 80s long before I ever got the Visa, and my credit has been perfect since then. There was no reason to drop my rate. Unfortunately it's a card we like to use to travel to the island on twice a year, and now the line of credit is so low we can't do that.

I never carried a credit card balance. I always paid my card off completely each month. BOA began sending the statement closer and closer to due date until it became impossible to send payment in time, not to be late. After the second telephone complaint to BOA and their refusal to remove the $20 late fee, I ran the credit card I really liked through a shredder with advice to the young punk on phone where to put remains.

I had an account with Bank of America for many years. My payment was always current for years, till 2006 when I ran into financial issues and was late a few times. In 2007, I received some money and contacted BOA to see if they would settle the bill minus some of the late fees. They refused. However, I came to an agreement for them to automatically withdraw $160 per month on the 26th of each month. A few weeks later, another of their customer service reps called to say that the person that set up the 1st arrangement made some mistake and they needed to redo the arrangement. I agreed. The next month, two consecutive payments were withdrawn from our account instead of one. I called BOA and was told the error would be fixed. It never was.

I set up an automatic payment but used the wrong account number. Bank of America ended up charging me $100 as a cash advance even though I made a payment and it is now accruing interest at a rate of 19.99%. And after one billing cycle, the balance is up to $119.41. This is in addition to my late fee and return check fees of $39 each which I do take responsibility for. I was told that it was in my agreement that rejected payment would be added to the account as a balance transfer but on my statement, it is not mentioned in the payment section.

I recently noticed my minimum payment increase and I called to speak with customer service to see what was going on. I was told that back in July my payment was one day late; therefore, my minimum payment went from $350 up to $600 for a 6-month time period. I explained that I had major surgery and was hospitalized for 3 weeks in July and the payment was only one day late, but the customer service rep didn't care. I was told that there is nothing I could do except pay the money for 6 months then call again and they would "see what they could do." I have enough trouble paying on my debt, but now it's become impossible... The economy is terrible right now and Bank of America is making it worse. I have banked with Bank of America for years and now I am considering to make the switch to a bank that doesn't cost me so much money.

I have a business credit card with BofA, about 3 to 4 years ago. I was having some problems and 3 months payments were late, not 30 days but I was charged the late fee. For the last, at least 2 years or more, not one payment has been late. In fact, I take cash to the bank because it takes BofA so long to post any payment to an account. In April, they raised my interest rate because of serious delinquencies. So I accepted that, I knew banks were doing this. In August, they raised it again for the same reason.

I have the same complaint as Tracy - credit limit of $27,500 which is obscene to begin with, but they kept raising it due to my "great" history. So now, they have increased by percentage from the 0% balance transfers and the 8% purchase rate, to a whopping 14%. So, what happened to the "great" credit history? With the increase in percentage rate, not to mention they didn't allow the 0% to finish out its term, I am getting monthly minimum payments almost as much as my weekly paycheck. And like Tracy, they wanted me to speak with a debt consolidator, who didn't have the time for me and promised a call back; well, that never happened. If they would have left my account alone and others, there would be no need for a "debt consolidator or counselor", whatever these thieves are calling them these days.

Compared to many others posting complaints on BoA, my issue is smaller, but the principle is still the same. A few months ago, BoA raised my interest rates from 11.99% to 15.63% for no reason. They told me I had two choices: accept the new higher rate or close my account freezing it at the current rate. Begrudgingly, I chose to accept that rate increase.

I have been complaining to BofA after they raised my interest on an account from 9.24 to 18.24%, which of course raised my monthly minimum payment also. They absolutely refused to lower it at all although I pay my bill on time every month. Now, they have lowered my credit card limits on all my BofA accounts. This is done with a letter stating that the limit has been lowered to just slightly above the amount that I currently owe on that card. I know they can do this, but why would any business treat people like this? They could have (at the very least) given me some notice that they were planning on lowering my credit limits.

First of all, does Bank of America stand for bend over again? Now really, I thought I was the only one out there, but after reading all these other comments, I realize I am just another victim of BOA's tactics. This is my story. In February 2008, Bank of America raised my credit limit from $15,000.00 to $19,000.00 because I was “a valued customer with outstanding credit". In April 2009, I requested and received a cash advance of $5,000.00 (for construction costs), knowing the funds were available. My May 2009 billing statement indicated that my credit limit had been reduced to $12,000.00 (which was the amount I already owed) and that my balance now exceeded my limit by $4,700.00. I was not over my limit when I requested, and received the $5,000.00 cash advance, as that was a part of the increase of my limit in February to $19,000.00. The domino effect this creates is absurd!

I had an MBNA credit card which was taken over by Bank of America. When I lost my job and was unable to make my payments, it became past due and was closed. This was my fault and I take responsibility for it. I eventually received a large sum of money owed to me. I paid off my credit card in full in June 2008. I received a letter dated 18 June 2008 verifying this and that the account was closed permanently. BoA charged my closed account on 1 July 2008 and sent me an invoice. I called to complain and was assured the illegal charge would be credited. They over-credited it instead, putting a balance of -$9.32 on the account. They would not fix this.

Bank of America lowered my credit limit from $27,500 to $22,500 after I asked them to please lower my monthly rate from 5.9%. I asked them this because I was a good customer. Then they changed the terms of my contract a few months later, actually raising the annual rate to 10.9%. I was unaware they had done this until I received a letter and several phone calls from them asking them when I was going to pay the $18 that was past due on my account. Every month, I paid more than the monthly payment that was due; however, when Bank of America, changed the terms of this account, I failed to meet that payment even though I was completely unaware of the change in monthly payment and the terms. I promptly called them and asked them when they had changed their terms, asked how much the account was past due, and paid them $18.01 immediately.

I had two credit card accounts with Bank of America. One account resulted in a $4K+ credit because of a balance transfer to another card. The other account was a zero balance. I had to contact BOA to have them send me a check for the $4K+. After some time and other issues, they did. I asked them to close both accounts at that time. I deposited the check. The next month, I checked online to ensure that the accounts were closed. I saw a charge in the same amount that the check was issued for, now shown as a charge to the other account. BOA admitted nothing initially, and then they faulted the rep that processed the check for using the wrong account. They then stated that they would remedy it.

I have a credit card with Bank of America but I am very frustrated now. I have not made any purchases but it feels like I cannot bring the balance down no matter how much money I send. I keep getting hit with over the limit fees but when I call the automated customer service number, it gives me a current available credit balance. I sent in a payment which was over the minimum that they wanted and it showed a posted date of 14 but the statement came in and there was an over the limit fee again posted on the 17th. So, I got charged $35 again. I registered my account online and was looking for a place on their system where I could pay my balance online but there was no such service available. And when you call the automated 800 number, they only take out the minimum payment required and the system will not let you pay a little more down on your balance! In turn, they will bill your account $10 so in reality, you are only paying $5 to your account. In my case, my minimum payment is $15. I would like to warn people about obtaining this credit card and there should be more laws protecting this kind of predatory practice. This is why our country is in the current economic situation that it is, I think. Please read all of the prior warnings that are posted here and be very careful.

I have been a customer of Bank of America since 1997. I have two credit cards with them - one for business expenses with a $13k limit, and the other for personal use with a $6k limit. I have never carried a balance on any of my credit cards, paying them off every month. I asked for an increase in the limit on the $6k card since I was spending $2-3k/month and wanted to increase my credit score of 720 to get it over 750. Instead, they reduced my limit to $600! It's a decrease of 90%! I have never paid late, have a very good score of 720, and have been reading that they are lowering credit limits on customers with good-excellent credit. This is especially troubling, considering we bailed them out with $45B of our tax money just 6 months ago! I would like to switch banks but am unsure what to do in this difficult and bizarre economic climate.

Bank of America is absolutely the worst credit card company I have ever dealt with. I transferred a balance with a 0% interest for one year. I received my first bill. That was when I saw the interest at 19.99%! I called and asked why I wasn't told that it would be so high after the APR promotion is over. They said we wouldn't know that. So I asked, "Can you lower it?" They said no but to call back in six months and that they would review it again.

I have had a checking, savings account and two credit cards with Bank of America for approximately 8 years. On the two credit cards, my credit limit was previously $10,000 and $17,500 on the other one. The balance on the two cards combined was about $7,500. The interest rate up until this year was a 9.24% on both. This year, they raised the interest rate on both cards to 24.9%. Not only that, they cut my credit line down on both cards to exactly what I had charged on the cards, which maxed them both out leaving me no available credit.

I have been a loyal customer of Bank of America for close to 15 years. My credit score is 700+, I own 2 buildings and 4 condos, all of which are not delinquent or even late, 2 of which I bought 10+ years ago so you can imagine the equity I have. I make over $150k per year. So that sets the stage. I called Bank of America to see if I can lower my credit card APR as I was going to carry a balance for a few months, as I had some unusually high payments this month. Rather than help me, they asked me about if I was in financial stress or if something was happening in my life. I said I was going through a divorce but that wasn’t the issue, I just wanted to see if they could lower my APR or I would have to do a balance transfer (Note that the balance on the credit card was $10k, and I had about $4k in the bank. My credit limit was $30k, I have not been late, and I have paid my balance in full every month for the last many years). So what do they do, they inform me that I can’t reduce my APR...Okay, it was worth a shot right?

I am writing to complain about the practices of Bank of America. My husband had a stroke almost 4 years ago and during his recovery, we accumulated some credit card debt. We were approached by Bank of America with the offer of a balance transfer for lower interest rate which we took. We both have good jobs and have not missed any payments. This July, we did not receive a bill and posted late payments as soon as we realized we had missed the due date. Although we understand that we are ultimately responsible, we expected to pay a late fee and move on. Bank of America, however, had different intentions. They raised our rate from 8.9% to 29.9% and last month we paid over $400.00 in interest fees alone. We received a letter from Bank of America letting us know that they would be offering us 3 options: (1) work with us to reduce our payment; (2) expand time of repayment; (3) debt consolidation.

I made an over the phone payment because it was due that day. I had closed out the account to lock in the 4.9% interest. I received my statement and they put the $15 fee as a new charge and charging 11.24% interest every month. The complaint is that you are not advised of this over the phone when you make the payment. You are only advised of how much the fee is. This is very misleading. I would have never done this. Is this common practice and legal?

My credit card is linked to my checking account. An amount was transferred to the checking account to cover overdraft. The balance of the credit card hit maximum. The service fee of $5.00 was added to the credit card. The credit card limit went up by $5.00. An overlimit fee of $35.00 was added to the credit card. It's total daylight robbery. I'm doing everything to keep up the payments to the credit card company.

I have been using Bank of America’s Visa for several years as my primary credit card for purchases amounting to thousands of dollars. Recently, I had a situation where I was charged for a service that I neither received nor benefited from in any way, shape or form. This was a clear case of wrongful charges and I had every hope that Bank of America will credit me for these charges. But I saw the chaotic and unfriendly way it treats its credit card holders. Bank of America blatantly refused to be reasonable and reverse the charges. It even refused to offer arbitration to resolve this dispute. It was a horrible experience and terrible disappointment in dealing with Bank of America.

I have been getting Alaska Airlines Signature Visa offers in the mail for several years. This card is issued by Bank of America. I wasn't interested until we decided to take a trip to Hawaii and thought it might be a good way to earn air miles plus get the 20,000 bonus air miles they tease you with. After about 3-1/2 weeks of "reviewing" my application, I got a Visa that is their lowest level card with a $500 credit limit. Oh yes, and no bonus air miles included. It ticked me off and I immediately closed the account. We (both my husband and I) have very good credit - never a problem and always complimented on our score when we do have a credit check done for a purchase.

I've experienced financial hardship and these past three months, I've had to make an extra Bank of America payment each month to cover the interest that accrues on my balance so that I wouldn't become overdrawn. My two problems with BoA are: 1) The statements are never printed on the same day each month. 2) Their online bill pay system defaults to the bill due date rather than the day you made your payment and for me, it reset to that date even after I corrected the date.

I have had a BOA credit card for over 6 years and have not been late with payments (I do online banking). About a month ago, I processed my payments and my payment was posted one day late! And now, they have doubled my interest rate and monthly payment for the next six months causing tremendous hardship. When I spoke to a representative to see if there is anything they can do and maybe just charge me a late fee for being one day late, not helpful at all. I will be closing my account as soon as possible and will never do any business with Bank of America again!

I called in First Bank regarding my Visa card to ask for a reduction in the interest rates (something like a hardship program). The lady started asking many personal questions (house payments, salaries, monthly expenses, schools, etc.), to which I asked if my answers could harm me in any way and she responded not at all. She kept on asking more questions now about my husband's work, salary, etc. Throughout the conversation and detailed questions, I started feeling a bit uncomfortable and asked 2 more times if all these info could be in any way negative, to which again she answered not at all. End of story. She said I did not qualify because our incomes were less than we could pay (of course I knew that and wanted to avoid getting behind, it is getting tougher to maintain our payments now. We have never had a late payment) and was "sorry" to tell me that with the info given by me, they would automatically lower our credit limit to what is owed!

I am writing to let people know exactly how I feel about Bank of America and their services. I have never in my 43 years seen such dirty banking and will definitely be contacting the Attorney General’s office as soon as possible. I cannot believe that the law is allowing Bank of America to intentionally cause hardship on any household the way they did mine, and I intend to find out from the Attorney General’s office to make sure. I have never been late the entire time I have had this credit line. I decided to start paying it off and all of a sudden they blocked the line of credit with no warning whatsoever. Then they tell me that my property value has been re-evaluated at an amount I have no doubt is completely at their own choice. This bank is using this excuse to block people’s credit line without any warning at all.

I have had a Bank of America for many years, with a fixed 9.9% interest rate (which is not bad). While I was once financially irresponsible (as a college student), I have since matured and been paying my bill on time for several years, and always about double the minimum payment. Last month, I paid it one day late, and they immediately increased my rate to 25%. Two lengthy conversations with "senior" account consultants did nothing. They are like the mob. First, they throw money at you, then they start breaking knuckles if you don't have it back on time. The punishment needs to fit the crime, a 150% interest rate hike for 1 one-day-late payment?

Earlier this year, I used my BofA Visa for the first time (after carrying it for nearly 2 years without charging a thing). My credit limit was $6,200. I charged approximately $3,000 via a balance transfer. Within a week, I received a letter from BofA stating that my credit limit had been reduced to $3,300. Angry, I paid the card in its entirety immediately and didn't touch it again until 2 days ago. Deciding to take advantage of a 1.9% balance transfer offer, I initiated a $2,900 b/t online. Today, I received a call from BofA politely asking if I'd mind "updating" my information. (You can see this one coming, right?) After two minutes on hold, the rep came back on the line to tell me that my card was being cancelled. My credit rating this morning was 739. I'm dreading seeing the next update, but no doubt BofA has screwed me for the foreseeable future. It makes no difference to them, but I stopped at a local branch this afternoon and closed my checking and money market accounts.

I have been a Bank of America customer for over 10 years. I have never had a late payment and have always paid at least 25% over the minimum payment. I have never utilized more than 41% of my available credit. My credit score and history are both excellent as I have never had a late payment on anything form revolving accounts to utility bills. On 8/10/09 I inquired about a slight credit line increase. My credit line at that time was $40,000 and had been for over a year. The only reason I was inquiring about the increase was because I was planning on getting married in approximately a year and wanted to make sure that the credit was available if needed. After applying for the increase online, an automated message said that I would have to speak with someone over the phone. I concluded that this was due to the fact that I had reached the limit of what was appropriate for my income level and decided not to pursue the issues further. Well this is where Bank of America began to show their true colors and dishonest practices.

Bank of America raised my interest rate to 30.24% because of late payments on my account. I was told that some of the fees would be waived if I agreed to let them debit my checking account. To this date, none of the excessive fees have been waived. The interest rate was dropped to 11.50%, and my account with Bank of America now shows as being current. This all happened in 2007, and I believe that I am paying the fees added to fees on this account.

Bank of America raised my interest rate to 30.24% because of late payments on my account. I was told that some of the fees would be waived if I agreed to let them debit my checking account. To this date, none of the excessive fees have been waived. The interest rate was dropped to 11.50%, and my account with Bank of America now shows as being current. This all happened in 2007, and I believe that I am paying the fees added to fees on this account.

This is the last straw! On 8/11, I called BoA’s customer service in and find out why I received a letter stating my credit line was being reduced from $3000 to $1000 on one of my three accounts. Since I was frustrated by the attitude of the "account manager," I decided to just close the account and be done with it. Yesterday, 8/16, my wife's card was denied when she tried to purchase $26 in groceries with a second BoA card. The card had a $2K limit and I had the last bill with about $1000 on the account. Another call to customer service and I found out that there was only $1060 on the account, but the credit line had been reduced on the 11th of August without any notice.

The unfair interest rate increase on the credit card caused undue hardship on me and my family. The increase is so high that I must go to collections to even talk to a reasonable person to resolve this problem.

I received a letter from BofA informing me they were raising my interest rate from 9.9% to 14.9% due to something contained in my credit report from Experian. I waited several months to see just what they were doing and requested a copy of my credit report from all three credit report agencies. Experian's report stated that I have high payments but not enough revolving credit. Huh? Looks like I'm damned if I do and damned if I don't. So, I called BofA. What a mistake!

I made payment on my Visa Bass Pro Shop card account on 7/31/2009, the due date was 8/2/2009. I received a late payment fee of $39.00 on 8/4/2009. I called 8/4/2008 and was told it takes several days for the payment to post to the account. Yeah, I paid it several days in advance. I called and asked to have the late charge removed. I got this answer; I was late on my payment and there is a late charge. I told the girl that I would cancel the card if the late charge would not be removed. She told me, "Sorry your payment was late." I told her to cancel the card. I asked to speak to a supervisor and she told me I was talking with a supervisor. I asked her to give me and log number, she gave me **. On 8/13/09, they sent an email that I now have a new bill with the late charge plus the interest charges for the time that they said was late. What a rip off. I refuse to pay these charges. I will not use anything with Bank of America on it. It's a disgrace that they use the name America.

I have two credit cards with BOA, one with a much lower interest rate of 10.99%. I called to see if I could transfer the credit card with the higher interest rate of 24% to the one with the lower interest rate of 10.99%. I had a $22,000 credit limit on that card. Instead, they lowered my credit limit and now raised the interest rate from 24% to 27.99% on that card. I have called numerous times to see if they would work with me and they stated they can't do anything for me at this time.

I have been a BofA Visa cardholder for many years. I never carry a balance; I pay the bill the day after I receive it in the mail. Recently, I got my July bill showing that I had not paid my June payment (substantial amount of money). There was a hefty late fee as well as a finance charge. I had paid my June bill the day after I received it on June 16. I immediately called the customer service. I was told that the June payments were being held up at the lock box remittance center in Dallas, TX and they had a special team investigating. Not to worry, I would receive a call in approx. two weeks to resolve the matter. I was assured that all finance charges and late charges would be removed from my payment record.

For unexplained reasons, my monthly % went up to ca. 47% from ca. 14% last month. I always pay bills before they're due. I had one late bill about 1 or 2 years ago or so (holiday). I stopped using the card. I've used credit cards since 1963.

Bank of America raised our interest rate from 5.9% to 10.9% with a $24k balance from a huge move. We have perfect credit scores, never late and now we can't afford the minimum due nor the increase. We never received an OPT out letter. They refuse to help us. I may possibly get a drop in my credit score.

The interest on my credit cards were increased by over 5%. Over the years, BoA increased my credit limit because I have shown that I have been responsible and pay my bills timely. I have never paid a bill late. Recently, I requested a $1,500 increase one credit card because I was getting rid of another card which I was paying off. I was using 38% of my available credit. Not only did they give me the increase, but they also reduced my existing credit limits by over 50% which makes my credit in use 95%. This makes me look unreliable and a poor risk. I think that Bank of America has become desperate and they want their customers to pay for their mistakes and their bonuses.

I am an authorized card holder on a B of A CC that started out at 0% and went to 7.9% after a one or two late payments. The payment due dates were changing around up to four days and some payments were late (some I was able to remove). When I saw that the rate changed to 12.9% last month, I called on July 30th to inquire and to request that the due date be set all the time at the first of the month so the late payments would no longer occur. I also asked that they reduce the percentage rate back down to 7.99%. They refused and stated that the best they could do was 12.9% because of the late payments. I just got the bill today and they have now raised the rate to 29.9% with no notice! I talked with two senior credit analysts, one of whom was very rude and I hung up swearing at him I was so pissed. The other just wants to argue with me about how the interest rate will stay at 29.9%, even though I was told on July 30th it would stay at 12.9%.

My wife has credit cards with BOA and maybe some with other banks. My wife has owned a pizza restaurant for almost 6 years. Her business has been real slow for the last year. With this slow economy, she fell behind in her credit card payments. The bank card services contacted her and talked her into taking cash advances from my home equity line of credit to the tune of $6800.00. This home equity line of credit was opened to buy my wife’s pizza business. My wife had been making payments on this loan until July when she missed her first payment. I assumed the payments on this loan by making a payment yesterday (8/7/09). BOA credit card services also made her set up big automatic payments to them that made it almost impossible to buy product for her business, to pay her rent, pay her electric bill, pay her phone bill, she had to let her only employee go, etc.

I have always prided myself on my credit score. About 9 months or so ago, I received a letter stating that my Bank of America Visa interest rate, I believe it was 2.99% or 3.99%, was going to be raised to about 13%. I called the bank and was told basically that because of all the foreclosures in the real estate industry, the bank had to make this money up somehow. I told the very snotty rep that this was unfair - why should I be penalized for people that could no longer make their house payments? She had no answer for this. I have a credit score of 790, which apparently means nothing anymore. The rep told me the only way to get a lower interest rate was if I closed my account. So, I closed the account and the payments have quadrupled.

The mishap started with a simple mistake they made by accidentally transferring $41.3 million from my brother's company card to my company card. Of course, the amount was supposed to be $413. Well, a few days later, to our surprise, we were informed by the bank that we owed $1,943.99 in finance charges for the few days that $41.3 million was on our credit card, plus a $49 late fee if we didn't make a payment in full, on or before our monthly due date.

I had a $6000 balance with Bank of America at 10% when I missed a payment. The result was that they raised my interest rate to 30% and reported it to the credit bureaus thus damaging my credit score. I tried to get them to lower my interest but they refused to do it. I decided I can't live with such a high interest and started borrowing money to lower my balance. After paying off $4500 of the balance, I got a letter from BoA that they had lowered my credit line to just over my remaining balance. I couldn't understand why, so I asked them. They said I owed too much money on other credit cards. I asked them if they're not interested in my business anymore and they seemed surprised and told me that my card is in great standing and they sure are interested in my business. I then found out that they had again placed an inquiry with a credit bureau which further damaged my credit score. So, I decided to stop having to deal with this horrible company. I took out money from a savings account, paid it off and closed the account (when I wanted to close it, they first told me that there was a fee for closing it; I was so irate that they agreed to "waive" it).

They raised my interest rate from 7.90% to 12.90%, said that they send opt out option that I didn't get and said I missed time frame to keep rate. They would not reduce to original rate. I have the card on auto pay and have not been late. What a rip-off! It will take me longer to pay off card which is what I'm trying to do. Who knows how much longer it will take or how much more in interest rate charges to get it paid off? Banks are ripping off its own customers!

I have had a B of A Visa card since 2000. They have jacked up my interest rate to 23.29% even though I have always made my payments on time. When I called, the "credit specialist" I talked to stated to me that due to the high number of delinquencies, the few would have to make up the losses and pay for the many. He said that they could not lower my APR. When I told them that at this rate it would be harder for me to pay off this debt, he went a step further and said, "In that case, I am going to go ahead and close this account. You can no longer use this card." He proceeded to hang up on me. Sure enough the account is now closed, but my interest rate is still at 23.99%. The higher interest rate is making it impossible for me to even make my minimum payment, and even though I'm still able at this time, I don't know how long I will be able to.

I got a BofA statement just recently and noticed late fees and interest went up to 27% for being so-called late once and once only with them. The bill was due on a Sunday (which the banks don't open) and I posted my payment to their website and all 3 managers told me that, "Yes, we see that you posted it on the 18th (Saturday) but since the due date is on Sunday and we (BofA) posted it on a Monday, it's late." How is this possible? The bank doesn't open on Sundays and this is not even a business day and they are faulting me for it. I have had this card for about 3 or 4 years and never, never been late with them except this time as BofA would say. Is there anything I can do as they sure won't? It sounds like the taxpayers (us) helped them out and now they want more money from their loyal customers. Wow, this sucks.

They arbitrarily closed my credit card account when my account is current. I have paid as agreed, and the account is in good standing. They are discriminating against me because I am behind on my mortgage payment like millions of Americans.

Today, I called Bank of America because I received my statement and the interest rate is really high 27.89%. I told them that I would not be able to make the minimum payment of $406.00 because only my husband works, and this payment is too high for us. So, the person helping me said that they might be able to help me. He said to tell them our income and then all of our bills and expenses to figure out a lower payment, so I did.

I received a very upsetting notice of changes to my credit card agreement the day of the deadline to call and reject the increase. When I called, that too sounded threatening, telling me that if I pressed "1" that I could no longer use my card and the full amount would become due. I hung up. I really thought that maybe I had read the change notice incorrectly because my card was at a fixed rate, not variable. I had previously been with Juniper Card when Bank of America took over. My rate had been 5.9% ever since I began using the card. My credit score is very good and after making a payment one day late once, I set up automatic deducts from my checking account so this would not happen again.

Like many others, I got a stealth reduction of my credit limit on both my card and on my line of credit with them. I have never had a late payment, my income is more than $80,000, and my FICO rating is in the high 780's. I happened to check online to make sure my payment had gone through and found that my credit limit on both had been reduced to just over the current balance. They could not even promise me that they wouldn't immediately reduce the limit again if I made another payment. Had I not happened to have checked, I would for sure have gone over my limit. Is this is how they treat people who have always been good customers and always paid on time? They really are scum.

Bank of America raised my interest rate from 8.99% to 14.99% for no apparent reason. According to Bank of America (Adam in the credit department), I missed the deadline of June 26, 2009 for rejecting this rate increase. I have a very good history on this account of making all payments on time, never exceeding my credit limit and not making any additional charges of any kind for at least 1.5 to 2 years. This indicates that all I'm trying to do is pay off this debt. Bank of America refuses to reduce my interest rate back to the 8.99% rate but have indicated, per Adam, that the rate could be negotiated down for me if I signed up for a credit counseling service. I am simply asking Bank of America to work with me directly and reduce my interest rate back to 8.99% so that I can continue to manage my monthly payment and can maintain my good credit status with them and they can continue to receive payments on time. This is clearly a win-win for both of us.

I contacted BOA because my interest rate went up without notice and they lowered my credit line. I have never (never) been late on a payment. I did open a business and had a few more charges than normal, but BOA doesn't want honest, hardworking people with their credit cards. Every time I have the chance, I will badmouth BOA!

After I had held a Bank of America Visa with a credit limit of $12,100 since 1987, today, a female in their credit department closed my account and refused to discuss the reason. Although I earn $54,000/year, have a FICO score of 742, no lates on Experian, and pay a total of only $519 per month in loans and revolving charge accounts, BofA told me my debts made me negative in relation to my income. What? This Visa has been attached to my BofA checking account for 22 years. Is this any way to retain loyal customers?! Bye bye, BofA. Citibank, here I come!

Bank of America has raised our interest rate from 9.99% fixed to a 14.99% variable. They say that they sent out a notice giving us the option to "opt-out" but I never received a notice. Now, they are saying that I missed the grace period to "opt-out" and that there is nothing they can do.

I was contacted by B of A to consolidate some credit card debt around $25k at a low rate. I pay my bills online and go in every couple of weeks to set up payments. Bank of America changes the due date every month so I never know what day it is due. Anyway, I was late on a couple payments 1 or 2 days and the next thing, I know they bump my rate from single digits up to 26%. They told me that I would have to make on time payments for 6 months and they would lower it back down. I went from $300 a month to $700 a month payments.

I contacted BOA also because my interest jumped from 8.99% to 13.99% same as everyone else. Thanked me for being a good customer for 5 years, no late payments, always paid more than minimum. I do have a steep bill with them and was doing just fine at the current rate but now with the increase, I am struggling just to make minimum payments. So, I called them for assistance and what did they do? They sent my call to a debt management company. What is wrong with this picture? They increased my interest with no opt out letter; however, they said they sent via email, strapped me by increasing minimum payments, and now will not help by cutting my debt, decreasing the interest or work with me on an easier payment plan. Instead, they told me I need debt management! Perhaps they should follow their own advice, bail themselves out for the bad financial decisions they made, not the consumers.

They raised my rates on both cards. One is 26.24% and the other is 17%, for no reason. They told me they could raise my business card rates without notifying me or giving me a chance to opt out and close the account. They lowered my available credit way down on both cards. I have no missed payments and was paying 2 to 3 times the payment on the one at 26% to get it paid off. They charged a $39 late fee on my last payment. I made a web payment on the 11th of July. Payment was due on the 12th, but they posted it on the 13th and charged a fee. They have the nerve to call me a valued customer.

I have never been late for a payment and they jumped my rate from 13% to 19%. They informed me when I called that they had notified me but if they did, it was in really fine print. Being that I'm a business traveler, I don't get paper statements so I would never have received it. I complained to them and got someone from India or Pakistan who just read a script to me. I think that this is totally unfair. My payments went from $185 a month to $225. I cannot afford this and haven't used this card for over a year as I'm trying to pay it off.

I received a statement from my credit card associated with Bank of America that multiple cash advances were taking place from the bank up to a thousand dollars plus bank fees. It turned out that the bank was using the card for overdraft protection (ok), but they're pulling out money from my checking account and putting it in my savings account then charging me the cash advance fees on it. I tried calling the credit card to figure out what was going on, and the call was dropped 4 times over an hour and a half. I never reached anyone who could look at the situation. I finally went into the bank, where Reubin explained to me that the bank has no responsibility to let me know there are overdrafts occurring on my account and that it is my job to be looking at my account daily. I asked for the fees to be refunded, because no one contacted me. They refused.

Same story as many others here. BOA doubled my CC rate to a rate in the 20s, and quadrupled my minimum payment to over $800. Quite a surprise to me. I called them to see what had happened, and they said in short they could do what they want because they had sent a notice back in December. I had not noticed it at the time. I asked how they could do that since I have never made a late payment with them and have great credit. I was only told that they hear that a lot. I guess there are a lot of angry BOA customers out there. If you are reading this, considering doing business with them, stay away! I paid off and closed my account, and will never work with them again. In fact, I will make sure everyone I know understands the shady business they run. And to think my tax dollars are going to these clowns in a bailout!

Several thousand dollars worth of charges appeared on my credit card bill in May of 2008. I immediately reported the card stolen and let Bank of America know. They originally reversed all the charges and then denied my fraud claim and added the charges back to my account. I asked Bank of America to send me receipts for all the charges they stated were made by me. They sent me one receipt which clearly did not have my signature. I explained the receipt did not contain my signature and then asked for receipts for the other charges. They ignored every letter and phone call I made.

Without any warning, Bank of America reduced my credit limit to $1,000.00 from $5,000.00, returned a check that I wrote to Wells Fargo for a balance transfer for $218.00 and charged me a $39.00 returned check fee. This has caused a mark on my credit. It caused a bad mark on my credit score and caused me more money as I have to pay Wells Fargo a fee also.

I noticed in my July credit card statement that the minimum payment had jumped significantly. As I reviewed the statement, I noticed that my interest rate had jumped from 13.24 to 24.24%. I called the customer service number on the card and was told that a letter went out regarding the increase and the option to "opt" out of it. Their representative realized by my questions that I had not seen the letter. When I explained that I have been a good customer, have not been delinquent on the account, I'd not made late payments and always paid more than the minimum requested, I was told that the best she could do was to drop it down to 23.24%. Not good enough. I currently work 2 jobs to make ends meet. This will most assuredly create a hardship for me. Again, I have been a good customer and see no reason for this increase other than greed. Absolutely obscene.

I have a Bank Of America business card. I had a 9.99% interest rate. I have a balance of around $10,000. I got a notice that they are raising my interest rate to 19.9% for no apparent reason. I have never been late on any payment to Bank of America or anyone else. When I tried to reject this rate increase, I was told that because it is a business card that there is nothing I can do about it. Just accept it. If this card was a personal card then I could stop this robbery but because it's a business card, there is nothing I can do. When I signed up for this card to use for my small business that I started, I signed up personally. They put the business name on the card so I guess that makes it legal for them to steal from me.

I naively viewed a commercial involving a middle-aged woman who was forced to give up her job in order to care for her elderly mother. The woman talked about using a website, www.helpwithmycredit.org, which provided numbers for Bank of America and Citigroup credit card holders. She raved about how her lenders were so helpful and understanding.

BofA slashed my credit limit by 90% on my Bank of America Amex without warning. The card had a balance on it, and the utilization went from 4% to 70% overnight. What an obnoxious business practice: no chance for me to pay down the balance before the slash and no communication that it had happened, so I didn't know the card wouldn't be available for purchases, etc. I closed both credit cards and am in the process of closing checking and investment accounts with this knee-biter company. Where do I go to get my tax dollars back, so these clowns go under the way they deserve to?

I've got a balance transfer offer from AT&T Universal card. They gave me a rate of 5.99% with no fee. I decided to make 2 balance transfers. Both of them were to Bank of America. One was for $4375.00, and the other one was for $700.00. Because starting this month, my promotional offer with Bank of America will be expired and I took advantage of this offer to pay off 2 Bank of America cards with higher rates.

In the past year so, B of A did two things up until this point in time. They jacked up my interest rate on my B of A Visa card to over 29.9%, then they dropped my card limit from $8000 to $1500. Last year, I called them and asked them to lower my interest rate and the customer service rep at that time said no. He said to me, "Make timely payments for the next 6 months, then call us back and we may lower the interest rate." So I paid the card off, called them back 6 months later and they still wouldn't reduce the rate. They said I had to be actively using the card for that period of time, not just paid off and not use it. What the **?

January 24th, 2008, A CS rep called our home to thank us for using the website to change password and asked if all went well. Then I was asked if we'd like to take advantage of 1.99% transferred balance interest rate. I asked if there would be a "transfer fee" and was told no, which I repeated to my mother. When it was time to make the 1st payment, near the 23rd of the month, I went to online banking for my mother. I am a caregiver for my 90-year-old blind and sickly mother as well as a durable POA holder and to my surprise, the payment was late. There was a $90 transfer charge, a $39 late fee and that began a 1 1/2 year attempt to right the wrongs on my mother's behalf. To no avail would be putting it mildly and with very, very negative results, to say the very least. I paid off her account in November, leaving a balance for the erroneous charges. I wrote a separate letter explaining in great detail for what and why. I got a computer-generated response to that letter in no way dealing with anything that had been in my letter.

This concerns Bank of America's interest rate increase on my Visa card. It was indicated by BOA that a prior letter had been mailed outlining the rate increase, I never received it. The interest rate changed from 11.24% to 22.24%. In early June, after receiving my account statement, I called the toll free phone number outlined in the statement to reject the rate increase. I completed the call and was told that the old interest rate (11.24%) would remain intact, and that any new charges would fall under a new and higher interest rate.

I was solicited by Bank of America at Yankee Stadium to open a Yankees VISA account and received a free T-shirt. Two weeks later, I discovered that my information had been used to open a VISA account with Old Navy and gift certificates were purchased. I was not held liable for the charges; however, I have had to make dozens of calls, write dozens of letters, put alerts on my credit report, and much more. Bank of America and Yankee Stadium will not give me the name of the man who took my info. I wish to press charges against him. The police will not help or even respond to me.

I am a credit card holder with the Bank of America. I have several cards with them, including a DAN/MBNA card. The interest rate on this card was recently raised from 9.99% to 14.99%. When I called and asked why, they advised me it had nothing to do with my credit rating or payment history but was an economic move. When I pointed out that at 9.99% they were making 200% over prime, I was told there was nothing they could do about it and I should blame the president. It seems that the new laws have only encouraged banks and credit cards to find new ways to treat customers in an arbitrary and unfair manner.

BOA reduced my line of credit before notifying me and they reduced my credit limit by more than $4,000. I happened to use the card that weekend, so on Monday, I was over the credit limit. They charged me a fee and then reported the negative information that I was over my credit limit to the credit bureau. About three days later, I got the letter that they had reduced my credit limit because of something negative on my credit report (old medical bill for $150.00 that was under dispute). I have an over 700 credit rating. I can't believe they did this without notifying me, charged me a fee and then sent the negative information to the credit bureau. I then used money in my savings account to payoff the card, cut it up and closed the account. I can't believe that with this day and time, they do this to people and then put those bogus ads on TV that they are here to help people.

Outrageous fees increased my interest on my credit card to 30% and they will not lower it. They increased fees on all aspects of banking and would not credit insufficient fund fees, even though it was another bank’s fault that completely credited me and stated they would conference in the branch manager to explain the situation. Bank of America’s customer service is so poor they don't want any feedback since they do not have any departments for customer complaints.

The bank claims they sent me a "just say no" opt-out of rate increase in April, changing my credit card rate from 12.99% to 27.99% and that the deadline to respond was 7/5/09. My position is, I was not served with the alleged letter nor did they serve it certified mail return receipt. Today's date is 5 business days after their supposed deadline, yet they have been charging me the higher rate since May 12, 2009. As a result of my phone calls, the only concession they will make is to reinstate the 12.99% if I close my account. I am a single parent who is recently divorced and despite my frequent calls to lower the APR, it is now higher and I have been strong armed into closing the account.

As someone else stated, after close to 10 years of being a faithful on-time paying customer, the bank has decided to change my fixed 9.99 rate to variable. I was promised that this rate would stay fixed for the life of the loan years ago. What I'm angry about is that they will not allow me to reject this change since as of this statement billing cycle no rate change has occurred. Now, talk about dirty tricks. The customer service reps were ridiculously rude - "Well, you can just pay off the whole debt today and reject the change." What kind of insensitive and ridiculous statement is that when you owe thousands as a middle-classer?

My 3-year-old son received a credit card from Bank of America. The credit card offer was as result of his Alaska Airline Mileage membership, however, his mileage plan information clearly indicates his birth year as 2005. So who really is to blame here, Bank of America for issuing the card or Alaska Airline for sharing information of an underage mileage plan holder? I will be contacting AA and inquire on how this happened and why this happened!

Bank of America, without my consent or request, enrolled me in "business card security insurance" since August 2008 and is charging me more than $200.00 every month. At this time (i.e., from August to the end of November 2008), I was abroad and my wife was paying everything they charged me. They very well know that I am on a trip (I have reported to them my movement in advance, so they don't block my credit card account).

I received a letter from Bank of America stating that as of August 2009, they are changing my APR from a fixed 5.90 rate to a variable rate based on the US Prime Rates. This means that the rates I have worked hard for by being financially responsible is being changed and raised due to no fault of my own. This is an unfair practice and I have been customer of theirs since 2004 and an owner of this card since before 2002. There have been a few bank takeovers. Please tell me if I can do anything to stop them from raising my rates. The consequence is that I will have to pay a higher rate which affects my budget.

I have made numerous phone calls to try to resolve a problem since March. This is my 2nd complaint on BOA, they just can't get my account APR right. I accepted an offer that they changed on me without my approval and now the interest rate on my account is wrong. I have left many messages for Daphne and all I get is her voice mail. This is the worst company that I have dealt with in my life. I have a case from my 1st complaint with Office of the Comptroller of the Currency.

My credit card bill was due on 7-1-09. I sat at my computer to pay my bills on 7-1-09. When I went to pay the Bank of America credit card bill, the site would not allow me to put 7-1-09 as the pay date. I could only put 7-2-09 because they had apparently a cut-off time to pay the bill. I never read or heard of such a cut-off time prior to this. Because their computer would not allow me to put 7-1-09 as the pay date, I was charged a late fee of $39 and they increased my APR from 0.0% to 12.99%. This more than doubled my bill. I continue to work, even though I am disabled. I am considering going on long term disability, because I qualify and if Bank of America wants to treat me this way, and make it to where I can't afford their bill, then I will be better off going on disability. By being on disability, I won't be able to pay them and they would not be able to garnish my wages.

I have been a card holder for 12 years. Of which, I thought to have never been late on a payment. My current APR was 10.99%. I mailed my June 21, 2009 payment of $500.00 on June 14, 2009. I just opened my latest statement to find that my payment never got posted. Bank of America raised my APR to 27.24%. My check has not cleared my bank nor has it been postage returned.

I have two biz accounts and one personal with BOA. Never late. I was sent a letter saying that the interest rate would double due to "serious delinquency". That delinquency was a paid in full tax lien dug up from 2 years after the account was opened and in good standing. My payments went from $400 to $750. I called and was sent to the helps dept, where I was told that in order to get help, I had to close all BOA accounts, even the ones not in trouble, and have the negative info reflected on my credit report. And then, they will check and see if I qualify for help. I told them I wanted to work with them, but they told me to, in so many words, find the money to pay it or face the consequence.

I obtained a credit line from Bank of America in 8/2008 for $26.5K for debt consolidation. I have paid my account on time with the exception of a one day delay for the online payment to process. I was told when I opened the account that I could have my interest rate lowered after 3-6months of good payment history in which I have had repeatedly. Each time I called to ask, they have declined me for the lower interest rate just because - no reasons.

I called in on June 29th to pay off a $2600.00 balance. The clerk took $26,000.00 (twenty six thousand) from my account. I covered the overdraft and called for a refund. They were going to refund me net of the pay off. They didn't know that could not be done and sat on the money again until I called once again - after the holiday, which is a week later. They said it would take another 3 days to get my money to me. They didn't even bother to call me to tell me of their many errors. I have lost interest on the money; they have gained interest. I lost use of my funds. I covered the past due fees with my covering the OD they created. I have lost more than a few hours on the phone with them. I get nothing from them. They can take the funds immediately; they cannot give back the funds for over a week! They say they will give my money not later than July 9th, ten days after their massive errors. They can hurt my credit rating. Why don't finance companies/banks have their credit hurt when they abuse a customer? If I do not receive my money, I will write again.

I have 6 accounts with them and they have raised the rates to 39.9%. I called and said I want to pay off my accounts; but unless we can lower the rates a bit to do that, I will have to file a bankruptcy. The Bank of America represented said, "Have a nice day," and then hung up the phone on me. I am doing everything I can to pay off these debts. We do not drive the car anywhere. We don't have to go to save on gas. My husband is now working 7 days/week. We are purchasing "older" food in the grocery that is on sale. We are behind on our other bills to try and pay off these cards. We would prefer not to file a bankruptcy, but Bank of America is killing us.

Once again, this predatory lender is attempting to change the terms and conditions on my credit card account I closed in October 2007, when they attempted to double my interest rate at that time. My account was closed at a fixed rate of 9.9%, which I have paid more than minimum each month. Now BOA wants to change to a variable rate of prime plus 6.65%, another slap in my face for being a good customer.

I've been rate jacked! I paid my credit card online and the 2-day delay with their online payment system reflected that my payment was late. I called and asked what my options were, after my payment increased to over $500 per month due to an interest rate of over 20% - nothing they can do. I can close my account and they would report that on my credit report and ruin my credit. So, two days equals either pay an interest rate of over 20 percent or ruin my credit. No other options they can offer.

I have not been late on a payment since July of 2008. In July of 2008, they gave me less than 11 days to pay my monthly bill. They said the short notice because of the holiday. I was a day late, they jacked my interest rate to 25.25 %. This feels a lot like predatory lending. I called Bank of America to try to work out a better interest rate. They wouldn't budge. I'm sorry I ever did business with this company.

I transferred my balance 2 years ago, of approximately $23,000, to Bank of America Mastercard. The main driving force was that I was transferring that high balance to a fixed rate of 9.99%. Today, I received a letter from Bank of America stating that there had been amendments to my credit card agreement and as of August 09, it will become variable. There is no option to opt out or close to account to keep the rate. The rate will increase with the prime rate (It is absolute certainty, since rates cannot go any lower). This has been deception at its best by Bank of America. They have stooped to a whole new level of low, modifying the agreement.

Bank of America upped my interest percentage from 6% to 12.66 with no incidents on my card platinum since 1988. Their excuse was that money is costing more, which is outrageous. I was able to freeze the account and get another card at 15.66 with Bank of America but I won't use the card unless it's an emergency. The taxpayer bails them out and now they're punching our tickets. What an awful policy!

Yet, another experience with Bank of America after I agreed to pay the $16K balance in full. The check was mailed in due time to be posted to my account. However, it took them 6 days to post it. All the while, I am being charged interest on the balance. When I called them to get them to remove the interest fees, they refused sitting to give them 7 to 10 days to post to the account. Seems perpetual finance charging to me! How can you ever pay them off if they keep charging you when you do pay them off!

I have had my Bank of America card for about 4 years. Originally, it was owned by MBNA, but BofA bought them out and that's when the trouble started. I carried a high balance on the account for several years while I was in school and my interest rate was around 14%. I never had a single late payment. About 6 months ago, I paid the balance in full, in cash.

Bank of America has been changing my fixed rate on my credit cards and I have with them to variable. When I called, they told me to accept it or cancel the card keeping the fixed rate, but I won't be allowed to use the card. As a customer, who has never been late, paid online, and with a credit score which is outstanding, I asked how you can do this. Well, the economic time have changed, is the answer I got. So, I should be penalized for you stupid lending practices, and as a receiver of my tax money, I should be screwed the third time.

After many years as a loyal customer, my husband's job has been hit by the recession. I never missed a payment with MBNA. The credit card has gone from no balance to full balance several times. I wrote to complain about the interest hike of 14% to 29%, explaining our circumstances. A letter came back explaining that basically they had raised the interest because I had less income! Next thing - I have a letter to increase the interest again! Do not touch this company with a barge pole! I cannot afford the repayments with extortionate interest.

I did a balance transfer with my credit union for the full pay off amount of $11,814.07 on my Bank of America Visa. I verified this amount online. Then I receive an email days later and statement days after that stating, I had a balance of $158.20 in finance charges. When I called the credit card customer service, they told me the full pay off amount reflected online is estimated and does not include any finance charges. They were not at all willing to work toward a mutual resolve. Then why isn’t that the information the cardholder is given as the full pay off amount? I think that is deceptive and not at all fair to the card holder.

Bank of America has raised my APR to 25% from 9% with no cause. I have always paid on time and have been a good customer. I opted out, which means my account has been closed and will stay at 9% as long as I don't use the card. This was a high limit card with a balance of $5000.00. They then lowered my limit to just $200.00 above the balance owed on this card and one other Bank of America card I own. I have never been late on this account either. They gave me no notice of these actions, and I could have easily gone over my limit by making one $200.00 purchase.

We started with a credit card with 7.99% interest about six years ago with MBNA (now owned by Bank of America). My wife mailed a payment that said was received late, which was possible, but they also seem to take forever to post a mailed check. They immediately raised the rate to 17.99%, which I have now been paying for about 4 years. I have been paying electronically now for a long time, which helps guarantee that they get the payment on time. I have been calling every few month over that last few years trying to get the rate lowered. Even though we pay on time, they just raised the rate to 27.99%. They blame it on the government. That's ** as I have recently had another card lower my rate without me even asking. Even paying online, they deliberately will not accept the payment for about two days unlike others who will actually post the payment same day. That BOA gets more late payments or they charge you for an "expedited" payment. BOA historically had a good reputation, but not anymore. They have joined the ranks of predatory lenders and I can't wait until I can get them paid off.

I have a credit card with Bank of America, with an APR of 13.99 percent. Now Bank of America has raised this to 27.99 percent. How can they raise the rate over 100%? I never had a late payment or anything, they just raised the rate! They have more than doubled my payment to them for no reason except greed!

I have been a Bank of America customer for over 10 years with 2 credit cards. I have never paid late or paid the minimum and maintained a credit to debt ratio of about 28%. I have a credit score of over 800 a week ago. I was notified that they were cutting my credit limit to just about what I owe which obviously hurts my credit score. This outfit should be run out of business for the way they treat their customers. These are the same sorry ** that begged for taxpayer money a few months ago and then did this.

I have been a faithful Bank of America customer for the past 9 years. Just recently, I received a letter stating that my credit card was being reduced from a 12,000 limit to 500 dollars. I have never been late on a payment, ever. I carried a high balance for the past several months and paid it off and the balance has been at zero. The person I talked to sounded like he was reading a cue card. I am leaving Bank of America and finding a bank that does not punish you for being a good customer. What a crazy way of doing business. Punish those who are faithful and make you money. No wonder our economy is where it’s at.

I tried debt settlement to settle this account. My account was placed with an attorney's office. My original balance was $2000. I made my first payment in April 2008, and I still owe $1041. I have been paying $250 a month since April 2008 to date. I have paid in $3500 on a $2000 account. It seems like at the end of all this, I will be paying $4500 on this account.

I have been a Bank of America credit card customer for more than a few years. I always pay on time. I've never been late and usually pay more than the minimum required. My interest rate until the present was 7.9%. In early April, I received a letter from Bank of America stating that in a few weeks, my interest rate was going to 16.9%! Naturally, I was upset and called them on April 5th, 2009. After I had explained the problem to the representative, she told me she was transferring me to the credit department. I spoke to a gentleman named Greg ** located in Phoenix, Arizona. I asked him if I didn't use my card that much, would it be possible to continue my present APR? He told me that if I agreed to a decrease in my credit line from $27,000 to $17,700, I would remain at the 7.9% rate. This seemed reasonable so I consented.

I received a letter from Bank of America informing me that my credit limit has reduced due to late payments made to other creditors. I have not had any late payments for three years. No late payments in three years, yet they decide to reduce my limit. I am being punished for past problems. I have resolved those problems and feel I am a good customer. As they lower my credit limit, my credit score goes down. This adversely affects my insurance premiums, credit offerings and possibly even what my other credit card issuers will do to me.

I had a balance of $253.64 in May for my Bank of America credit card. In May, I paid off the balance in full and on time. Now, this June, I just received a statement with $1.50 balance. This $1.50 is from a finance charge from the credit card company. I called to have the charge removed. I asked the person on the phone why they were charging me $1.50, when I had already paid the balance off in full the month before. The person on the phone told me that "I should have called to get a pay off balance in May, so I could have included the $1.50 in my check in addition to my $253.64 that I had sent in."

We have had our BofA credit card for more than a decade and were never late on a payment. The interest rate was around 6%. This month, my payment more than doubled. The reason was they decided to raise my rate to almost 22%. I can understand rate changes, especially if I had defaulted on my payment; but 16% with no legitimate reason, except that they changed their contract, seems like it should be illegal or regulated. I of course opted out of this change, but I can now not use the card. Fine by me. I will never use Bank of America again.

I am a customer at Bank of America for over 6 years. The intent of this letter is to dispute late fees on my credit card account. In January 2008, I was activated to Iraq while in the Marine Corps. Before leaving, I chose to continue to make payments on my credit card and have the payments automatically deducted from my checking account. I was told by customer service over the phone that I could choose a Bank of America in my area to set this up.

First, I received in the mail that my credit card interest rate was being raised for no reason. I always pay on time, more than the minimum, and have a credit score just shy of 800. I sure hope they appreciate our tax dollars for their screw ups as well as bending their good customers over with higher interest rates.

I have my formerly MBNA credit card with Bank of America set up for autopay (via CheckFree) via the BofA website. The payment due on February 9th 2009 (a Monday) was not credited by the BofA/CheckFree autopay system until February 10th. For this error, over which I had no control, BofA charged my account $39 and cancelled a preferential interest rate on a transferred balance which coincidentally was activated by BofA on the same date, February 9th. The facility to query the payment on the BofA/CheckFree autopay website is not as described on their help test. There is no "Query this Payment" button. I have queried the payment via BofA customer service but have received standard texts in response outlining the rules for prompt payment (a pity these are not programmed into CheckFree's autopay) and have received no satisfaction or compensation. I incurred $39 late payment charge. Interest charged was at 14.99% instead of 1.99% on transferred balance of $4000 from February 9, 2009 to June 16, 2009 when entire credit card balance was paid off.

In May, I noticed my bill was due on May 5th. I called as soon as I received my bill to see if I could delay by one day. Most of the months the bill is due on the 6th to the 8th of month. I was told they couldn't delay the day, but they give me a bank holiday—meaning, I could skip paying for the month. I pay the minimum prior to the 5th and paid the balance off on the 6th. I called in June after finding I had been dinged for finance charge and also noticed fixed rate had gone from 7.9% to 12.9%. I am furious about the rate increase because I have always paid on time and I have paid the balance off each and every month the last year and a half. I have a credit line of over $35,000 and have a FICO score just shy of 800. Both my husband and I are employed. Why do they want to get rid of us? We charge over $30,000 a year--don't they want the vendor business? The rep couldn't do anything but allow me to opt out, which I did because I was furious. Bank of America does not deserve our tax money bailout. And their 24/7 customer service doesn't seem to be working tonight!

At one time, I had a Bank of America credit card. I informed them that I no longer wanted the card. In 2008, I received an envelope with no return address or other markings. Inside was a Mastercard with a renew sticker in the upper right corner of the card. Since I have a Mastercard with another bank, I thought is was from them and I activated the card. When I removed the sticker, it revealed Bank of America. I tried to talk to a live person, gave up and cut up the credit card. I never heard from them again until the end of May 2009. I got an American Express card from them in the mail. I phoned and spoke to a person, who reassured me that I would be taken off their list.

A few months ago, I contacted the credit card department because of a large interest rate increase on my statement. I have been a customer for several years and have always paid the monthly balance plus on time. I was told that a form had been sent approximately 90 days prior in which I was advised that my rate was going to increase unless I contacted them. I stressed that I never received such a thing, plus why in the world would I agree to an interest increase? I was told it was too late to do anything about it. The representative asked me to hold. When she returned, she stated that my credit limit was also going to be decreased substantially.

In 2006, we were issued a BOA business credit card and a personal credit card when we opened our business and personal bank accounts. We used those credit cards while building our business and building our life in Las Vegas. Over one year ago, I requested to pay those cards off and asked BOA to give me a line of credit to spread those payments out and close the accounts. They acknowledged they could not pay off the credit cards or lower interest rates and provided me with two lines of credit instead of one with the same interest rates as my credit cards. I put them away and forgot about them. I lost my job the end of last year and started using those lines of credit to keep paying my 2 credit card bills, which totaled $1,000 a month together as well as my other responsibilities. I always hoped I would find a job and get caught back up.

Yesterday, I called Bank of America to get an increase on my wife's credit card account for convenience purposes. We normally pay off this account on a monthly basis. I was called by a Bank of America representative who asked me questions about my income as well as my wife's, and then denied the increase. The next day I told my wife to use my credit card instead. She was embarrassed at the register of the grocery store when the card was declined. I call Bank of America to find they had closed my account that has an available credit of $5000 and I had only used $361 of it. This account we also pay off monthly. So, without warning my account is closed.

I had 2 cards, one with 13K and another with 31K limits. They lowered them to $800 and $500, respectively. I've had these since MBNA days, and I paid them in full every month. It's zero balance. MBNA was great by comparison. BofA lies; presumably, they don't want to have such large balances up and down, who knows? It made my credit score drop precipitously by changing my available credit.

I have not been receiving my credit card statements for the last 3 months. My address is correct. I've verified it with them twice. Post office has no knowledge of any issues with my address or problem with their receiving mail from Bank of America. Interest rate was raised and past due fees applied. I was able to cancel these for the 1st month. Their customer service and supervisor are unwilling or unable to help me with this issue. There’s no customer complaints department at Bank of America according to Supervisor ** so no recourse. Now I am forced to keep reminders in my computer to pay bills prior to the due date. Obviously, it’s a great way for Bank of America to default customers and force them into higher interest rates. By the way, this card has a 0 percent interest on unpaid balance. That might be a situation they would like to change. Also, my credit rating is 750 so this isn't a customer with a bad credit history.

I had set up my wife's BofA Visa account to do auto transfer on a weekly basis. We had made the mininue do payment for April prior to the due date. Our auto pay on May 4 was put on the payment that was due in April instead of going to the May payment. This caused her payment for the due date in May to be $4 short instead of $56 more than the minimal due. BofA raised the interest rate to 26.9% from 14%.

Bank of America offered a MasterCard with 0% interest and gave me a $10,000 credit line. I have made payments on time and have a balance of approximately $8000. They have suddenly changed the $10,000 limit to $8100, probably because I was using the 0% interest and doing balance transfers. I've been a BofA customer for approximately 25 years. As soon as possible, I'll get rid of this sorry business. I didn't think any business could be as bad as Home Depot, but they are. By the way, BofA, thanks for the thank-you letter for using my tax dollars to save your sorry business.

Well I guess I should have read these comments before I inquired about raising my credit limit. Call me naive but I was just asking because I'll be applying for a mortgage soon and wanted to increase my credit lines. I have about $11k in the card with a $15K limit. I asked to increase to $20K with no intention of using it. I called, got lectured about why I'm only paying the minimums (even though I make every single payment on time) and not only are they not going to increase but actually "we need to decrease your credit line" down to just over my current balance.

I made a balance transfer from Countrywide credit card to BOA as they were offering an 8.99% APR compared to my 27.99% APR with Countrywide. First bill was correct; second was charged at 27.99%. I called to have statement corrected and used online customer service request. I made the correct payment of $126.00. Next statement was charged at 27.99% plus $156.00 late fee and they dropped my promotional rate. So basically I am being penalized twice for their mistake. I’m being charged a late fee and now I’m charged an APR of 27.99% and not getting the promised promotional rate. I made the transfer because I am currently unemployed and the lower payment based on the 8.99% was within my budget. I am now back to 27.99% APR and have to pay $156.00 in late fee even though I paid the correct payment!