Bank of America Credit Cards Reviews

Instead, they kept the 1st arrangement on the account and continued to withdraw on the 2nd arrangement, with the 1st arrangement showing as delinquent. I called on numerous occasions to have them rectify the issue and they never did. My credit report kept showing delinquent even though Bank of America withdrew the money from my account monthly until June 2009. Stepping back a few months, in December 2008, I was laid off from my job. I called BOA and explained that due to the fact that I was just laid off and my wife had knee surgery and was unable to work, if they could please reduce the monthly withdrawal. They cut the amount to $80 but kept the other $100 showing as being in arrears. I asked them to fix it as it was showing on my credit, they didn't.

In July, I got a call from a woman saying BOA had turned my account over to them for non-payment and I needed to make arrangements to pay the above-mentioned attorney. When I tried to explain the situation, she handed the phone to a man who was very rude and abusive and made all sorts threats of liens on our home to wage garnishment because he said I refused to cooperate with them. I hung up. Last week, a Miss ** again called with the threats. What can I do about all this?

When I called customer service, the young man informed me that they can do that, basically as many times as they want. With the increase in interest, it also increased my payment by $83.00. I asked the CS person, what if someone just can't pay that much more. He said they have no choice or they will be considered delinquent. All of these large institutions are doing everything they can now to gouge customers because come the first of the year, there are new laws that are going to affect the banks.

They are getting in all the digs they can before the first of the year. I plan to pay off my card at the first of the year and at that time will close my personal account, my business account, and I will also try to get my 2 adult children to close their accounts. BofA is ruthless, they take advantage of every customer they have with no regard for history with the bank. Increased interest rate has now increased my monthly payment as well as lowering the amount of that payment that will be applied to the principal.

I have been with BoA for many years and have been a "valued customer." Well, this month I had a payment due on Labor Day, 9/7/09. I made the payment a couple days earlier via the BoA website. It would only allow the payment to post on 9/8/09, since 9/7/09 was a bank holiday. Well, I decided to take the hit of late fee if it was going to count as late, even though I made the payment before it was due.

Today, I received a letter telling me I had defaulted due to that late payment and they were raising my rates from 15.63% to 27.24%. I called customer service to see how they could help me, explaining the holiday due date and payment date. The lady in customer service I spoke with was very nice but did not understand why I did not use the myezpayment.com website to make a payment which would have posted the same day I made the payment. I explained that in all the years I had been making payments online and talking to customer service, I had never been told/notified/seen it posted anywhere. That was an option. If that is available, then why does their regular website not offer the same payment posting practices? (I am confident it is, because it would be a loss of extra late fee income.) It seems like a devious way of doing business.

She transferred me to Customer Satisfaction, which could not help me but transferred me to the department that handles rates. The man, whom I remember speaking with when I called regarding the first rate increase, was condescending and unempathetic, skewing all my comments as he did the first time. He asked why I waited until the last minute to make a payment. I reiterated that two days before the due date is not last minute. He also asked why I had not made a payment by phone, which would have posted that night. The fee to do so is $15, and the last time I used it, it posted the next business day. So, I'd be in the same boat. He took all my information (salary, monthly house payment, etc.) and reviewed my credit card history to "see what he could do."

I knew what the answer would be, for it was the same that he gave me months before when I called on the first rate increase. He said my only options were: accept the increase or close my account locking in my current 15.63% rate. Of course, I had no choice, except to close my account. I feel completely abused. No doubt, there is some fine print somewhere that gives them the right to victimize me and everyone else. Where is the protection for us? It just makes me sick. My guess is that this will negatively affect my credit through no real fault of my own other than doing business with BoA.

My small business is basically shut down now as I have no credit to buy supplies, new inventory or pay employees. In addition, all my credit card minimum payments have been raised so high that I have no money left to run a business.

BOA lets FIA Card Services handle their accounts. This is the company that I feel is causing the most grief to customers. I have two accounts with BOA and for the month of February, I made a check phone payment of $300.00 and had it directly taken from my checking account. I was never asked for a check number, but was assured the money would come out of my account. I gave them the account and routing number and the payment amount. I have the confirmation number I was given at the time of payment and it was not late. Then I received a letter, which I now know was from FIA, stating that they had charged the $300.00 to my credit card account, due to the $300.00 being denied by the bank, but not for insufficient funds, it listed, account not located. I was on the mainland at the time for a family emergency, and was not home when FIA called my fiance.

First, BOA called her and told her they did not receive the payment, and since such a good customer, gets behind, they were concerned. My fiance told them about the letter from them saying the payment was charged to the account, and the BOA representative said it must be another credit card company, since BOA does not charge payments to accounts. My fiance read the letter to the BOA representative. Once I returned to Hawaii, I called the FIA number that had been left. At this point, I was trying my best to resolve the account. I spoke to a man one day that identified himself as a supervisor. He was rude, demanding large payments to get things caught up, lecturing me on my inability to pay my bills on time. I wrote a letter to BOA explaining all of this in May 2009. I never received any communication that the letter was ever received.

In addition, I am still receiving letters, demanding large payments. I too was pressured into a "special repayment program" whereby my payments are directly deducted from my checking account for four months, then continuing for sixty billing cycles. This is on the card that involved the $5,000.00 cash advance. I received no assistance in getting the high over limit charges or interest charges, or late fees removed from this account. I have gone from excellent credit to having to agree to a "special repayment" program from Bank of America's overpaid executives, and their predatory partners FIA Card Services, N.A. The effects of this one account have devastated my credit. Once BOA reported this to the credit bureau, every credit card I had raised interest and reduced my limits to the amount owed, making all cards over limit with high interest rates and over limit fees, and freezing of all accounts.

Where do we turn for the bailout, like they received? Where and when is it going to end? For me, I have made the decision to close all cards via a "Debt Settlement program" not from BOA. One last thing, seven hundred billion taxpayer dollars in real money was given to these companies, not credit. BOA asked for and received 45 billion dollars in TARP monies. Who is asking Congress for me, to receive a bailout? If that 45 billion given to BOA was distributed amongst all their customers, wouldn't that have saved the customers, and not BOA's executives? And isn't BOA supposed to repay the monies, the money they are high jacking from all of US! It is a scam and they are getting away with it. I close as I began this; BOA, Bend Over Again.

All of my credit cards were affected, either by raising the rate and lowering the amounts to exactly what was owed, and incurring high over limit fees in the hundreds of dollars. It made my credit score drop from around 700 to 5 something. My credit is ruined and BOA could care less. No physical damage, but the emotional effects are just as damaging.

They then sent me checks on two occasions for this amount, to which I was not entitled, and I returned them each time. They finally erased the $9.32 credit in August 2009, but charged me a $10 bank fee for the pleasure. They refunded this, but have left a credit of 12 cents on the account as of September 2009. As long as BoA keeps this credit on my account, they are making reports to the credit bureaus. That negative entry would have cycled off my credit reports; however, many years it normally would have after June 2008. But BoA is negligently and fraudulently keeping that credit on my no longer existing account and reporting this information to the credit bureaus each month since.

A few months later since my credit limit was lowered to within less than $500 of what was currently due, an auto payment from a vendor caused an overlimit to my account. I recently made a payment to the wrong credit card. Fortunately, this was still a Bank of America account that I had already paid in full years ago. So I called their customer service, explained to them what had happened, and asked them to remove the late payment charge as I had made the payment on time, in fact 9 days early, but to the wrong Bank of America account. The lady in customer service said, "Not a problem. I'll credit the account for you and remove the $39 late service fee." I got my most recent bill the other day and noticed they not only did not refund the $39 late payment fee, but they raised my annual percentage on my account to the maximum of 27.24%. I called their customer service and explained to them what had happened as above, but the guy there said there is nothing they can do to fix the problem today.

I again checked and the account still showed a balance. I called and spoke to another rep from BOA. This time, they advised that I would be sent another check for the same amount, I should deposit that check, and send the payment to BOA to be applied to the account. After not receiving the check for approximately 2 weeks, I called back. BOA now stated that the check had been sent and was showing as cashed/processed. I informed them that I had not received a second check and that they should put a hold on funds or do something to investigate. They advised that they could not see the details of the transaction, only that the check showed as processed. They then informed me that they would send another check that I was to cash/deposit and then send the payment in. I again waited over a week and saw no check. I then called when I received a check about 12 days later. BOA informed me that the check I had was the second check sent and that the third would now be cancelled.

My account now had late fees and finance charged that had accrued since the BOA error. BOA advised that they would take care of the charges, but have not. They have said that I must send in the payment before they can erase these fees. I have asked at least five reps to put me in contact with a supervisor. One has and that man, Tony, advised that he would flag the account in his name and contact me weekly to ensure that the account was resolved and that the fees were adjusted before I sent the funds. He also advised that he would send a letter detailing the error by BOA, all fees and late charges, etc. to be removed, and that any negative information be removed from my credit report.

I have received no letter, no call from Tony or any other supervisor, or live person for that matter. My emails have gone unanswered or answered so erroneously that they are impossible to comprehend (example, I was told that two checks were issued and the amounts listed turned out to be the last four digits of my account numbers instead). I received no less than four phone calls each day from BOA via an automated service beginning as early as 6am. I have called the number provided and followed the prompts. Each time, I am connected with a representative who has offered no solution other than sending the balance due for the account. I have never again been able to contact a supervisor, as the reps will not forward the call; rather they put me on hold while they confer with them. They have also refused to give a letter (or email) or anything detailing the amount I owe minus the erroneous late fees and finance charges.

Okay, so I called in 8 months, realizing that I still had over $9000 left and only three months left. Not only did they not lower my interest rate, but they transferred me to some bleeping moron credit analyst, who started asking me all kinds of questions about my salary, other income, monthly mortgage, and debts. I asked him "Why are you asking me all of these questions, just to lower my interest rate?" He said, "I am going to do a credit history on you." I said, "You mean my history with you?" He said, "No, all of your credit and total debts."

I said, "No one has ever done it with me before. It's either yes or no, can you lower my rate or not? I have always paid my bill on time and always doubled the minimum, why are you looking throughout my credit history?" Then, he came back with this garbage about I having too much debt for my income and that they didn't feel I would have an ability to pay them, so they are not only not going to lower my rate (which I didn't even care about at this point), but they were lowering my credit limit from $14,000 to exactly what I owed on the account. I was livid.

Then, he recommended a debt consolidator and that I should suspend all of my credit cards and only keep one for emergencies. I was insane after this! I said as calmly as I could that I am an adult and I can make my own decisions about my finances. I also told him he seemed to be getting a thrill out of this, too. I asked for a supervisor, and he said one would call me back in 48 hours.

There are I guess so many complaints. They are two days behind. It doesn't matter. The supervisor will agree with what he did. Something has to be done about this company. There needs to be a lawsuit against them doing this. If I am showing an ability to pay not only their debt but all of my debt and am never late, how dare they make that assumption. Shouldn't they have to show cause before they lower my limit? Can these banks do whatever they want, because they can? I am now trying to find a way to refinance my house, pay them off, and get rid of them forever!

If you do not know this fact, if you are over half the limit on your credit card, your credit score goes down. My credit score is a little over 700 and I have not checked it since that took place. I was lucky enough to have someone lend me the money to pay the cards off with a 6% interest rate. Not everyone is that lucky however. I think what Bank of America did to me, and I am sure many other folks in these economic hardships that our whole country is going through, is not much less than criminal. I will never ever, ever do any kind of business with Bank of America again. I have closed all accounts with them and it gave me great pleasure doing so.

Well then, they tell me that they have reduced my credit limit from $30k to $11k. I asked why. I didn’t care they reduced it from $30k but I needed to pay for my car that was being fixed and that cost was $1.7k. They didn’t care. I said, “It is fine that you reduced it, but at least leave enough so I don’t have to go home and get another credit card before I have to pick up my car.” The guy didn’t care. I called back again to speak with a supervisor, an hour later they told me that they would not budge and they also cancelled another credit card I had (that quite honestly, I didn’t even know I had) that had a 0 balance on it for the last 10 years. I mean if Bank of America advertises being a local bank that will work with their customers, then why after 15 years of excellent history, I was treated like someone who was broke? I will take money out of my equity line and pay off this card. I will use up the miles from it and close this account. I will never nor will any member of my family do business with Bank of America again. I will post this in as many places as I can, if anyone would like to call me regarding this I would be happy to receive a call.

I work in sales and often have expenses that I need to pay for. I get reimbursed by my company for these expenses. I used the B of A card for the miles; I guess I will just use American Express. Also I had to drive home to retrieve a secondary card to pay for my car as I didn’t have cash to pay for it at the time. I will systematically move my business away from Bank of America.

When we called them, they refused to lower our rate, and told us that the only option available was debt consolidation through their trusted debt consolidation agency. This would entail closing all our credit accounts, transferring our debt to their preferred debt consolidator and not being allowed to use any other credit. In addition, Bank of America has reported us to Equifax making it impossible for us to transfer our debt to another account. Had we stayed at 8.9%, we would have continued to pay our account without any problems; however, Bank of America has put our family in a situation of great hardship. So far we are paying their required high interest monthly payment and yet they still won’t consider anything else. We refuse the debt consolidation because we consider transferring our debt to a company we no longer trust absurd. Bank of America is behaving like a loan shark and seeking monopoly over our situation. We have other credit cards and do not have any problems with them.

This happened a week before the new law was passed to protect consumers against such predatory behavior. Interesting enough, second time we called they had changed their greeting to: “If you did not receive a bill, you’re still responsible for paying it on time.” By that, I assume that we are not the only ones that did not receive a bill in the month of July. I truly believe we fell victim to a scam. We have extreme hardship trying to keep up with $800.00 monthly bills.

Details: Here is my written complaint to Bank of America: The Billing Disputes Department 3rd fax with new info and additional pages. Bank of America, Subject: Charge $506.14 in May. Vendor: LenderVend, transaction # **.

I applied for a home mortgage re-finance through a broker. After all the necessary documents were sent, the broker told me that the loan was approved and that he needed to charge my credit card to do the appraisal to finish the formality required by the bank. This fee was part of the loan fee (my cost of $750) towards the re-finance and this appraisal was not a service that I needed for myself.

This appraisal according to the broker was a requirement by the mortgage company and the charges were to be part of the loan fee. The service that I was seeking and was promised was the completion of the re-finance of my home. I would never have agreed to this appraisal if the loan was not going to materialize per the terms set in the good faith estimate provided by the broker. The broker had assured me that the loan was approved with rates locked. He even asked me to hold off payments to my current mortgage lender as I will be making payments to the new lender. Someone did show up on the 22nd of May to do the appraisal. However, I never received a copy of the appraisal.

It has been over three weeks and I am still waiting for the loan process to complete. I have tried to contact the broker and have left him several messages on the phone and via email, but he does not respond. The broker seems to have disappeared altogether. When I call the vendor, they tell me to talk to the broker as I am not their direct customer. I have not only wasted a lot of time but also missed out on other opportunities of re-finance at low rates.

I am requesting Bank of America to stop payment of the $506.14, as this appraisal was not needed by me but required by the mortgage company and the broker. The service that I was promised was the re-finance of my home per the terms agreed by the broker. This service was never provided. No one will pay for an appraisal or any other fee, unless the loan is approved and brought to completion.

The same day, I logged on to my Bank of America Visa account to make a payment and happened to notice that I had $168 worth of credit available. It shocked me because I was certain we were not even close to maxing out the card. Upon looking further at my account, I noticed my credit line was $4000. I seemed to remember it was much higher than that. I looked it up on my past statements and confirmed that my credit limit had been $11,000. I received a letter in the mail that very day notifying me that they had reviewed my account and reduced the credit line taking this action because "you currently have sufficient debt considering your income".

Wow! This, after we have made payments on time and more than the minimum amount owed. We have had car loans through this bank that we have paid off without any problems. What really upset me is what this must look like on my credit report. At the time, we were waiting for loan approval for a loan for our daughter's college tuition. I was almost physically sick thinking that some stupid, dirty action like this would prevent us from getting loan approval, but hey! We did get loan approval for $18,000 - and they approved us in less than one day. It seems pretty odd when Bank of America thinks we are too dumb and poor to handle our credit.

Furthermore, they cut the credit limit just barely above the balance on the card (like others have mentioned) which I figure is their way forcing you over the limit (since you most likely are unaware of the change yet) so that they can reap the "over limit" fee too. Nasty, nasty, nasty! I, like others on this forum, will be closing my account at Bank of America asap. I am very very disgusted with Bank of America treating good, loyal customers like they are. I appreciate having a site like this where I can vent and also see that others are experiencing the same thing. Too bad there aren't enough of us that will pull out of BofA to hurt them.

As a result of the first problem, I thought that my statement would print on 08/20 and that I could make my payment on 08/19 as I was waiting for a paycheck so that I would have enough money to pay the bill. Instead, BoA printed the statement on the 18th and this resulted in my account going over its limit and a $39 charge. I discovered this on the 19th and called BoA immediately. I decided to go ahead and accept the $39 late charge and made the payment to bring my account back into good standing at 11:42 am that morning after confirming with the agent that my interest wouldn't go up and that my account would become active again without any problems.

Well, today, 08/22, I go to check the bank statement only to discover that the money hadn't been withdrawn. I then checked the BoA website to discover that the payment date was reset to 09/14 - the bill due date - although I originally made certain that it was for 08/19. So, although I have been assured by an agent today that I won't be negatively impacted by any of this (except for the $39 charge), I now have to wait for the bill payment to go through on Monday (as this is a weekend and they don't accept payments on weekends) and for the next two bills to make sure that my interest will, in fact, not change.

And on top of that, I have a credit line with them (Bank of America, which I really didn't know were tied), the same never paid late, I had between the 2 (Visa and credit line) approximately $4,500 credit available still and she did the same thing. She was "sorry" to have to lower my limit to what was owed! When I responded to the three times I asked about the info I was giving, she only said "Sorry, can I help you with anything else?"

Bank of America removed $5,200.00 with no warning at all. They did not care that by doing this it has caused major hardship in my household. I just refuse to believe that there is nothing we can do to avoid being put into a hardship situation by banks that are using our money to stay afloat. These banks are supposed to be helping people get on their feet. Instead, they have started focusing their time on taking money from the customer using false appraisals to remove people’s equity line. I truly hate that banks have resorted to such dirty business and I hope that a class action lawsuit is in the making. This has cause financial hardship on my household. They left us with less than $200.00 in our account. No warning and their appraisal is a fraud.

On 8/17/09, I received two letters from Bank of America. The first letter I opened mentioned my inquiry regarding the credit line increase and the reason it was denied. As I thought they felt that my credit line was sufficient related to my income, no big deal. Well the next letter I opened from them stated that they had reviewed my credit and decided to modify it to $17,000! I was outraged beyond belief. When I contacted the number provided on the letter and spoke to the representative, I was informed that the change had been made due to the current market conditions. Are you kidding me? I asked if the market conditions had changed that dramatically in the last week. I asked how and why my credit line had been cut by almost 40% in a matter of a week with no warning! To make matters worse, my balance at that time was $16,400 or 41% of my available credit; it is now 96% of my available credit! This will most certainly decrease my credit score as it looks like I am now a huge risk.

Furthermore they have put me within $600 of my limit. This could have left me in a situation where I was not able to pay for a needed service and I would not have been aware of it until it was too late as I was never notified of the decrease until after it had occurred. It is a shame that a company based in America with America in its name would put someone who has done everything right and by the rules in a situation where they are now not able to have a wedding!

I pay off these cards on time and almost every month. To my knowledge, I have no other problems with my Amex, Discover, Chase Bank credit card accounts. My experience tells me Bank of America does not need any more customers. The original account I have is over 10 years old with no problems. I will no longer do any business with them. I will encourage others not to use Bank of America.

A long story cut short, after talking to numerous "credit specialists" and finally with "Helen", a vice president, the 14.99% interest rate stands and she offered to raise my credit to $20K from the $15K it had been reduced to from $30K. I have been a customer with them for 15 years! MBNA, who I started with, was bought out by BofA. My credit limit has been $30K for over six years. My income is the highest it has ever been ($81,504). I pay no taxes. My income is guaranteed until my death. I get cost of living increases every year. I pay $0 for health care, dental, eye care, and prescriptions.

As of over a year ago, I have a single adult household, no children. I choose to make the payments I make. I was told they would have to see more aggressive payments to show that I can handle a higher credit limit and don't end up with higher payments than I can afford. Put simply, after 15 years of being an outstanding customer, they feel they have to manage my credit for me. I pointed out that if a company runs my credit report, they will see my highest balance of over $26K, with a credit limit of $20K. That will send a red flag to them that something is wrong and will hurt me in the short term and long term. They will not place any kind of note in my credit report explaining why.

Economically, my payments are eaten up by the interest charged. Also, my credit history is damaged by the reduction of my credit limit. I will be house hunting in a year. I will not have an easy time with the banks because of their action. I am paying for the banks making bad decisions to loan money to people that never should have had credit extended to them in the first place. I am being punished for honoring my financial obligations instead of going out and having a good time living it up, and then defaulting on all payments and filing bankruptcy.

In this tough economy, I still pay them on time every month. I just don't understand how they can keep raising your interest rates with the way this economy is today. The banks are the reason we end up in this situation. I spoke to a woman at their 1-800 number on 8/11/09. She stated even though she works there, she will never get a BOA credit card because it is so unfair the way they treat their customers with raising their interest rates for inactivity. etc. I don't know if you can help with this situation, but I would appreciate anything you can do. If you need any other information, please feel free to contact me. Thank you!

Almost another month has gone by, and I have not heard back from BofA. I called a third time and the woman on the other end apologized, stating they are still working on the problem. I wasn't the only person affected, everything would be removed, and when I said, "Should I put a stop payment on the check and reissue it," she said the processing center had apparently shredded the June payment checks. I was furious.

It is now mid-August and still no call or explanation from BofA. It's a very bad situation that affects people's credit and credit reports when it is the bank's fault. I am ready to cancel my card. Very bad service. I have since stopped using the card until such time this matter has been resolved. At this point, I have very little faith in BofA or its word.

A payment of approximately $45 a month has now risen to $134. This is outrageous. I cannot handle the financial impact of such an increase. Emotionally, I am already under severe stress due to lack of decent employment. It takes a lot to get me so upset I start swearing at someone. I have tried to operate in good faith as evidenced by my request to change to a fixed due date that is less apt to have a late payment. 29% is taking advantage of people in a really big way and there was no notice of this change. I can’t handle these big corporate giants screwing people and not being able to do anything about.

In addition to the damage above, I am a retired federal employee living on a fixed income. Now I pay on the home equity line of credit that totals about $540.00 a month. There is not enough money left in my income to support things like gas for the car, bridge tolls, etc. I also work 3 to 4 days a week at the restaurant and one to two days a week working with my son 62 miles from home to support him in his business. All this work is pro bono.

Last month I actually doubled the minimum payment and the bill the following month only decreased by $2.00 (yes, $2). I called Bank of America this past Monday and was transferred to Bob (debt stress specialist). I explained to Bob that NYC has been in a recession since 9/11. My rent has gone $180.00 in the past 18 months or less, transit, groceries, my employer has cut my salary 5% and that they have had trouble within the last 4 months meeting the payroll. All I wanted was my payment of $255.00 per month lowered to $175.00 per month. Bob told me that there is a payment plan offered there designed to pay off everything within 5 years, but told me I had to call consumer counseling who he conveniently had the phone number for first.

I advised him that I had read and had been told horror story after horror story regarding debt consolidation and consumer credit companies and that they were a big rip-off and had decided I didn't want to go that route. I was willing to negotiate with the bank myself. I did want to pay them and felt a slow pay on my credit was better than a bankruptcy for both of us. Again, Bob refused to help and advised me I had to call the consumer counseling company he was referring me to first. I asked him straight out if this company is another Bank of America company and he stated no. I believe that it is or they are somehow intertwined to benefit each other.

I now have Capital One Bank basically pulling the same stunt. Plus, my line of credit has been lowered and capped off with what I owe on my balance with them. I can't help but think that maybe when I called Bank of America for some kind of resolution, they somehow managed to put this confidential information on my credit report. Now, I have no chance of getting either an equity line of credit or consolidation loan to try to bring and clear down this debt I have accrued. I will most likely in 6 months to a year lose my residence, have no credit and will be out on the street or in the subway talking to myself and pushing a stolen shopping cart.

Due to our failure/unwillingness to pay their $1,943.99 finance charge within a couple of days, they decided to close our Small Business Account without notice, I guess, in fear that we would go out and spend the $41.3 million before they had a chance to rectify the problems on their end. A hold on our card would have been upsetting yet understandable, but closing our account completely? The problem continues to grow when we immediately request it to be reopened.

Acting on our request, Bank of America decided to run a credit check on both my brother and I, something they say is routine procedure when opening a new account. New account, are you kidding me? Come to find out, the effects of a poor economy and my lack of revenue during this time, resulted in lower credit scores compared to what I once had when we opened the business account 5 years ago.

Upon their discovery, Bank of America has decided, even though our business has always been in good standing, that our company presents too much of a risk if we were to continue to have me as a shared guarantor on the account. Their suggestion is to re-apply for a business account and use my brother as the sole guarantor. Common sense tells us, the end result would be a smaller credit line at now a much higher interest rate. Not only has their mistake brought our business to a complete halt, making us lose some much needed business, but now they're offering to do business with us again, this time, making more money off of our business through higher interest rates? Now, that's great service.

The person helping me said that they could not help me because after the monthly income and bills that we paid, we still had some money left over so it should not be a problem to pay this amount every month. So, I called my husband and he said to call Bank of America back, but this time, to give them a lower amount of income, to see what they will say.

I eventually spoke to someone different and explained the situation to them, about the payment being too high. The person asked me the same thing as the previous call - to give them our income and all expenses. This time, I gave them a different amount, a lower monthly income. This time, they said they could not help me because my monthly income did not cover for all the expenses and they can give me a lower payment because I may not have enough to pay for the loan. It just does not make sense. They were also very rude. I hope you can help me with this matter. Thanks.

In July, I received a late notice from Bank of America. I promptly sent an email complaining about the late fee because of my auto withdrawal. I also called and spoke to Pedro. He agreed with me that there was a mistake and credited my account with the $39 late fee that was charged. I then received a 'Past Due' email notice from Bank of America. I thought that things had crossed in processing and so I checked my account online. I had 2 credits for $39, one from Regino **, who responded to my email complaint and one from Pedro who responded to me on the phone. But it also said I was past due and a payment of $199 was due immediately.

I started checking the dates and saw that the auto withdrawal from 7/16 was posted to my account so I called Bank of America again. This time, I spoke to an unusually calm woman. She stated that my payment wasn't large enough to cover the new minimum payment and therefore, my payment is late! She said that they sent out notices in April and I should have rejected the increase then. I told her when I tried to get through to someone on the 877 number they supplied, there was no way to speak to anyone at that time. I told her that I couldn't have paid my balance in full as I understood their recording so just hung up without pressing anything. I told her I would like to reject the increase now and she said it was too late. She said that it was not their job to babysit their account holders. I hung up.

I made a very difficult $200 payment to Bank of America to get the account current and then I used a special offer from Chase and transferred my balance. But this transaction also cost me 3% or another $230. I made this balance transfer on July 29 and I do not have a payment due to Bank of America until 8/14 but also have a funny feeling that Bank of America is going to hold on to this transfer until I owe them the most possible in interest before the transfer or wait until after another payment is due. When I made this $200 payment, I cancelled the August 14 automatic withdrawal and have a confirmation number for this. I am nervous that if they withdraw this money, it will cause major financial chaos for me. I have always managed to pay my bills, even though I am unemployed, but this was too much! I just get furious when I watch the Nightly News and they talk about the bonuses that were given out that I, in part, helped pay for!

I am at the end of my 6 months and now, they tell me that they will review it at the end of the month and if I am on time, they will lower my rate anywhere from 2-10% so I am looking at dropping from 26% to 24%-16%. This is after they told me it would be back to 9% six months ago. I have moved this debt to the top of the pay off and close the account list. I was without a paycheck for 10 months but never missed a payment, a customer since 2000 but they couldn't care less. I think the government should let me choose my own charities and quit taking my money and giving it to ungrateful companies like Bank of America. The stimulus is costing me $400 a month in extra interest payments.

They refuse to do anything but add on late charges and interest charges to the balance in dispute. They have reported me to the credit agencies, destroying lowering my credit score drastically. They have also turned me over to debt collectors who do not listen to my side of the story. I have copies of the numerous letters I have sent to Bank of America, the debt collectors, and the credit agencies disputing the charges. My credit rating is so low I have been denied a loan and several credit card companies have cancelled my cards saying after checking my report, they deemed me to be too great a risk. Some cards lowered my credit limit as a result of the information contained on my credit report.

Being in the same situation as the woman in the commercial, I found BoA's phone number and called. After answering a stream of very invasive personal questions, I was told by the rep that my credit line would be "slashed in half" and my cash or credit available went from over $3,000 to $10,100! God, only knows what my interest rate will be. The rep would not provide it for me.

The reason for all of this was because I "do not have a monthly income at present" and that "federal guidelines mandate" that the only way BoA can drop interest rates is with a steady income! If I had a steady income, I would not have been calling. Keep in mind that I have never missed a monthly payment and have been a card member in good standing since 2004. I feel brutalized! The point of the call was to help me, not put me further into debt. I'm kicking myself for ever attempting to reason with such a psychotic and cutthroat bank. I hope they choke on their bailout money.

I called Universal card on 07/11/2009 and made these 2 balance transfers. I didn't write down the representative's name, but the manager Erica checked computer's records, and I was told the rep's name was Christina. This rep asked me if I am sure I want to make these transfers, because after I said ok, it is not possible to cancel it. I confirmed that I do need to make these transfers. And she told me that she can send me a direct check for personal use as well. I said that I have to think about it. She suggested she would call me herself and got my cell phone number. I asked her if it possible to call me after 6 pm, and she said, "Yes, sure."

She called me the next day starting from the morning every 15 minutes. I couldn't pick up a phone. And I still didn't decide if I need a direct check for a personal use. I don't want to have a big debt. I called this company the next day to remove an authorized user from my account, and nobody told me anything. They just offered me a direct check again for personal use. I still didn't make any decision and promised to call back.

On 07.14.09, I checked my account online and noticed that these money were still available. I didn't understand why. I called Universal card. I was shocked when the representative told me that my 2 balance transfers were cancelled?! And nobody could tell me the reason why?! I asked to connect me to their manager. I spoke to manager Dora, and I was on a phone with her for a long time.

She apologized, and she told me that the representative I spoke to made a mistake and that these 2 balance transfers were processed and they were not cancelled. She assured me that there was no problem with these 2 balance transfers. I was very thankful! And she convinced me to request a direct check for $7000.00 for personal use. She said I would still have 90 days to think if I need it. If I don't deposit it, it wouldn't be posted on my account.

On 07.16.09, I've a couple of calls from this company to my cell phone again. I called them back to find out what happened. I spoke to Yana. She didn't find any issue, and just in case, I asked her about the status of my balance transfers. What shock did I get when I was told they were cancelled?! It was a mock of me! I can't afford to pay high interest to Bank of America. That's why I made these balance transfers. And now what?

She connected me to her manager Erica. She confirmed that 2 balance transfers were cancelled. And she said they were cancelled by me! Wasn't it a mock?! And she said there was nothing she could do. They couldn't reimburse me, and the offer was already expired! She gave me some offer, which was not acceptable for me! And she said that I have to deposit $7000.00 direct check, which was sent to me for personal use, and send it to Bank of America!

First of all, it will be too late. I would have to pay a lot of money for the interest for this month. And I don't understand why they decided for me what to do?! I was on a phone with her for a long time, and finally, she told me that she would try to refresh this expired offer and I have to call back in 2 days to make these balance transfers again (if this offer would be refreshed). But it was like a circle. I am positive I will get the same things.

I am so upset and disappointed with such kind of service! Now, I have no choice and I have to pay high interest to Bank of America, which I couldn't afford. And Universal Card refused to reimburse me. I think they cancelled my balance transfers in purpose, because I didn't pick a phone when the rep called me on my cell phone. Could you please help me to stop this abuse!

Okay, so I kept the balance around zero, occasionally using the card as needed over the past 8 or so months.. My card expired in June. I never got a replacement. My family and I are headed to Hawaii for a vacation. Thinking I may need to use the card, I thought I should ask for a replacement to when we travel. I called their customer service line today (7/16/09) to have a replacement card sent out to me thinking I just missed it in the mail somehow.

Here's the hook. The rep grilled me about my other credit history, other cards, and other loans with Bank of America. I don't have my wife on my cards or my lines of credit, or my mortgage. Last year, I took out a line of credit with B of A and that rep told me not to put her on the application. Her credit wasn't as good as mine. My twenty thousand dollar credit line with B of A was approved for me alone. One year later and because she isn't on my credit cards, or line of credit, they canceled my card altogether. The customer service rep said, "Sorry, but we can't send you a new card. In fact, because of your amount of credit line with us and your individual income, we are canceling the card effective immediately, and reducing your line of credit to what is now owed."

I haven't defaulted on any cards, or loans with Bank of America nor have defaulted on any cards, loans, mortgages ever. I have other cards with Chase and Discover that are still very valid. Bank of America just lost a 25-year long customer. I waited on hold, and spoke with a (so called Customer service rep) woman who just turned around and dumped on me as a customer. This really kind of pissed me off.

Since November, Bank of America has charged my mother a late fee, and, oh, I forgot to include here that they changed the interest rate on the account by the second statement to 15.99% interest, as well due to the first payment being late. Also, mom's due date has been around the 23rd of the month of both her credit cards; for years and they changed it and wrote in in miniscule print in the body of the statement they sent her which she could not read, even if she had known to read it which was devious. Anyway, I have written numerous letters and sent them snail mail and have received two letters from someone living somewhere who were not even in control of the English language/grammar. I have made numerous telephone calls trying to resolve this. I have sent as many emails.

No one will admit to Bank of America being in the wrong, even though there were two of us talking to the original lady CS rep back in 2008 when we unwittingly got duped into the transfer in the first place. The last young man I spoke with, named Jason, who could actually speak proper English had me on hold for quite a while during which time he said he would ask if all the erroneous charges could be removed. When he came back on, he relayed to me that his superior simply stated we should have returned the money in the beginning if we didn't like being charged the $90 "transfer fee" so they could have refunded it!

I tried to point out to "Jason" that by the time either of us knew it had been charged, there was, by then, also a $39 late fee charge and her interest had been changed to 15.99% and charges had been added to her balance for that increase! There is a $531 balance now and contrary to their last email to us, it had to be paid by July 1 or the account would be "charged off" and no more communication could be made. Since July 6th, mom has gotten a call a day from a collection agency, and even though I have told them, politely, what was said in that last email from Bank of America, they will not stop calling. I really think we need a lawyer, but maybe a class action type suit could or should be started against them because there are probably more seniors out there getting the shaft like this. Can you help? It is really upsetting us both. Mom gets Social Security and I get paid by the State of California to care for her, so our money is precious. And we can't get stimulus money like these big banks do.

I have always paid the revolving balance higher than the minimum by a margin of at least 100%. Upon receiving my July statement, the interest rate had not been changed and as a result, the minimum payment fell slightly above the amount I typically paid. A late fee was charged and the periodic finance charge has doubled. I called BOA and spoke to three individuals, each one higher in authority than the other. They insisted that no record was present that reflected my rejection of the interest rate, nor had any operator logged the call. I explained my conversation and even though they agreed that it sounded as if I had indeed received the correct information, no record existed to substantiate my case. A concession was made to increase the rate to 14.99%, giving me the "benefit of the doubt".

My situation is not the only one, as a simple internet search will reveal. BOA has acted at the expense of its customers, charging interest rates several hundred times beyond prime rates. To reap such profits it is all too convenient to simply dismiss the situation by "lack of records", and act in a way that any reasonable person would deem malicious, fraudulent and sinister. Thousands of people have felt this fraud first hand, I am one. I have been a BOA customer for several years, never behind in a payment and have managed my credit with their bank well. Please research this ever growing issue as it totally defeats the administration’s efforts to check credit card interest hikes and the cardholders' ability to pay.

Bank of America said they never received my application (of course, it was stolen by their rep) and they do not have a firm connection between them and the theft. A female employee of Old Navy was arrested for opening the fraudulent account, but she is not the person who took the info from me. She was not at the stadium. The arresting officer informed me that there were two other complaints about identity theft at Yankee Stadium on that day. Unfortunately, she will not return my calls and neither will the officer with whom I filed my police report. I wish to press charges against Bank of America, its rep who stole my info, and Yankee Stadium.

I will be closing all my Bank of America accounts as soon as I cancel my Privacy Assist. My goal is to erase BofA from my portfolio due to their customer service and especially when I was actually told that this was my fault when it was from one of BofA’s associates, Kori **. She shouldn't be involved in any CS issues whatsoever. She provided the worst service and didn't even try to help me. She just said, “No, this is your fault,” and allowed me to close all my accounts over $70. I will be a first time home buyer as well this fall and they didn't care about retaining me as a customer. So I hope they go out of business. I will never bank with this agency nor will I ever do business with this company. I will never give them a dime ever again and will state negative info about their services every chance I get.

I will pay off BOA by the grace of God. It will be quick. Just remember BOA that karma is real. When you do wrong by good people, you are leaving yourself open to a sludge of karmic retribution.

When I returned back, I called BofA more than 10 times to dispute the charges. Some of the charges were fully waived, while only $413.74 of $1037.00 they took from me as business card security fee was refunded back. Now, BofA is refusing to refund back the remaining $623.26. When asked to provide written or verbal evidence for my consent, they only said that they have sent me an offer later about the service, which I have never received. How can they do this type of harm on unsuspecting and loyal customer? How can I get back my money? Can somebody please help me? Thank you.

I called Bank of America to ask for help and was told that I have had three late payments in 12 years - the first was too long ago for her records to show a date. The second was last September and was four days late and now, this is the third. In the end, Bank of America offered no assistance other than for me to stop payment on my check, mail another and live with the outlandish rate increase for six months. I sympathize with all the hardworking Americans that take pride in paying their bills and fall into similar situations. What if this bank and others like them are hiding customer payments to generate enormous profits? How can this be governed, being that these payments are sent by USPS?

On July 3rd, I received a letter from Bank of America stating my credit line was decreased due to "serious delinquency" on my account with them. I have never had a serious delinquency issue so I called them to get clarification. The first rep stated that the letter was wrong and it was because of a 2005 medical bill that was paid in full over two years ago. Keep in mind my loan was opened in 2008! I received the runaround from the rep that stated I had bad credit because of this $185 2005 medical bill. She stated I could have another letter sent that was revised. I requested to speak with a manager. A manager called me back and stated I received the credit line decrease because of having a new credit account with another bank. Keep in mind my letter states "serious delinquency". I questioned their actions as they have no idea what my income is and I have been an excellent customer. I pay on time and have excellent credit per all three bureaus.

Bank of America is taking advantage of me and quoting false information about me, my credit and my account with them. At the end of the conversation, the manager stated I was in good standings with them which doesn't make sense considering the letter I had just received. It was like they were making stuff up as the conversation went. They were rude, disrespectful to me and extremely unprofessional. How does a small consumer like me fight Bank of America?

Congress has merely provided the fuel for these rip-off companies to steal more money from the consumers on whom they depend to survive, while the banks whine and complain about the new rules that don't go into effect for another year will hurt their bottom line. Amazingly, these new rules go into effect immediately, even after stating to Congress that one year isn't enough time to comply with new regulations being imposed.

This is the worst customer service I've ever had! They obviously do not care about their customers - only their bottom line. I've asked for a supervisor to return my call twice, to no avail. I've called 7 times in the past two weeks and each time I've asked for a supervisor or a complaints department. I'm either hung up on or told that someone will cal me back - which never happens.

I can't afford $500+ a month payment so I can either cut out groceries or ruin my credit. Anorexia is looking like an option.

Most honest businesses will work with a customer. Bank of America will not. I would understand a late charge or a penalty. I settled all my charges the next bill. This greedy company has made it hard to pay my bills.

A few months after that, I was informed that my interest rate was going to go to 22.99%. At that point I decided I would just keep the card for emergencies. My credit score has recently hit the mid-700s and I have less outstanding credit now than ever. Last week, I received a letter in the mail stating that my account was going to be closed due to a high amount of debt to other creditors. I thought this was odd because I currently have about 80% less outstanding debt than I had when I was carrying a higher balance on the card. I also now have a mortgage, which we were told by several financiers would help our credit.

The other credit card companies I deal with told me I was a great customer with great credit. When I called in, I spoke with someone named 'Chad'. He was very rude and first asked me how I paid off my high balance. I told him in cash so then he said "Well, you have a history of making the minimum payment" to which I rebutted with the fact that I'd always paid on time. I then told him how my other credit companies said I had great credit and my score had never been better and I told him I suspected they were closing my account because I had not charged in 6 months and they were making no money on interest with me. He was silent. I then asked him if this would negatively affect my credit score and he said "maybe" because it will show up as "credit closed by granter" I asked to speak to a supervisor and he refused several times. He also told me BofA could do whatever they wanted because it was their credit and I basically have to deal with it. I am very angry about this and am looking to go to the next level with this problem. The consequence could possibly be credit score ramifications.

Now, just this past weekend, I got a notice that they are doing it on another of their credit cards. BOA is forcing the best customer, who they should keep into leaving and never coming back. It has made me angry, and concern that if I cancel the cards, it will affect my credit.

On April 13th, a letter arrived from BOA confirming the reduction in the credit line. It also stated, "Please be assured that you may continue to use your account within the new credit line." That is all it said. On June 22nd, my BOA statement came in the mail with an APR of 16.2%! When I called BOA credit dept, I was told that Greg ** mentioned in his notes that if I used the card at all, the rate would go to 16%! This is an out and out lie! He never discussed that with me and I never agreed to it.

In addition, the 4/13 letter never revealed that either. All our conversations are supposedly recorded. Where is the recording of my conversation with Greg ** in which he told me that one use of the card would increase my rate?! I used the card once in the May statement (to keep the card active, I thought!) for about $20 and once in the June statement (approximately $30). Do you think I would have risked them raising my APR for a lousy $20 purchase? This is an out and out scam as despicable as identity theft or any other fraudulent scheme!

I tried everything within reason to make them understand but they refused. When I asked to speak to Greg ** in the Phoenix credit dept, they replied there was no way to contact him! Now my finance charge has doubled. I have been paying more than the minimum required so that I could work on the balance, now that will be harder to accomplish. I am 70 years old and have worked hard all my life to maintain an excellent credit record. The action by Bank of America makes me sick.

I don't understand how this is possible. I already paid finance charges for that balance in May. Why do I have to pay again after I paid the balance off? In that case, do I have to keep paying $1.50 for the rest of my life because I am always going to have a balance of $1.50 according to their logic? Nowhere on my statement does it state that I should inquire about a pay off balance or that the balance total shown might be different from the amount actually owed.

At the time, I was in North Carolina. So I chose the branch located at Country Club Road, Jacksonville, NC 28546. I was told by an associate that he could do this for me and proceeded to set up bill payment. He chose a date to make the payment, assuring me that I would not have to worry about making any payment as they would be made for me.

I had little access to internet and phone for nearly ten months, and upon returning from Iraq, I found that the payments being made were not being placed on the proper days. I was being charged a $35 fee every month, only a few days before the payment of $80 was being paid on the same day every month. I never received a single email, letter, or call letting me know that I was paying nearly half of the payments toward late fees.

I proceeded to spend hours being bounced back and forth between customer service departments while trying to resolve my problem. I was assured that under the circumstances, I would have no problem receiving the money back for the accumulated late fees. I was told that I then needed to go into a local Bank of America branch and ask a manager to call customer service.

I went into the branch in Oakland, CA on McArthur Ave. An associate there proceeded to call the customer service department. At this time, both the associate with me and the two associates she spoke with over the phone assured me that this was obviously an error made by an associate with Bank Of America and that since I was a long-time valued customer, I would get the late fees reversed.

The associate reported to me, after being on hold sitting with the associate for over an hour long, that there was nothing they could do to reverse my fees because they told her It was my responsibility to keep an eye on my account. Now, I'm out $350 and 2 days' wages. I find it appalling that this has happened, and I am sure that this can be resolved very easily.

Lastly, I applied for a mortgage and prequalification. My loan officer is in VA, my processor in MO, and my underwriter in CA. Not a single one of them can make a decision on the loan and have cost me two extensions on my home contract. They hired an inexperienced appraiser who wrote several inaccuracies in the report and when I asked for a new qualified one, they wouldn't accept another one or let me have another appraiser.

Let's just say that Bank of America has cost me lots of time and money, all because we refuse to put a new $5 shower head on the shower in the home. They are going to deny a loan based on that even though the home met the appraisal value. No one can make a decision as to what has to be done. I asked to talk to a manager every time I get on the phone, and not once have I been transferred to one. I'm ready to close all my accounts with them and deal with a local bank who can give me answers. Too big to fail? I say too many liars and cheats to deserve our tax dollar bail outs.

On 6/19/2009, I got a letter stating, "Congratulations, your account has been upgraded." I do not want to bank with Bank of America. There is no return address, only a phone number to activate the card that I cut up. I want them out of my life. No more credit cards. Please can you help me? No economic damage that I know of but a lot of mental aggravation. I should be the one to decide who I want to bank with. They are like telemarketers, they stick to you like fleas. You can't get rid of them.

In addition, my monthly statements for my Bank of America accounts have been arriving with approximately a 4-day due date turn around, less than a week. Once again, they are bullying their customers into using their automatic payment options. I do use this option with some companies but only with companies I trust! I have very little options for climbing out of my debt with BofA. I may have to go the settlement route with them since they have put me in this situation. I am still checking my options.

Here it is June and I only have a part time job to speak of and making $9 an hour at that. I stopped in March using the lines of credit and contacted BOA of my situation and that I had not where to go for money and that I would not be making those high credit card payments. They did finally offer to cut the interest rates, which would be wonderful if I had enough money to cover those payments. My minimum payment on all 4 credit obligations were close to $2,000 a month and their negotiation was to cut that to approximately $1,400 a month. I again told them I had no funds to make that size payment. I asked them if they would combine the 4 accounts into one loan and spread it out over 5 - 10 years with a small interest, they said they could not do a $55,000 loan.

So every week 3 -4 times a week I get phone calls requesting payments and how is my situation. We answer as many as we are able and always tell them the same thing. They note it say thank you and from the personal credit card division wish me the best. Three months ago, my 2 checking accounts with BOA were overdrawn and with a lot of extra work by my husband and my couple of part time jobs, we have been able to get a bit ahead of the game, leaving us with a little breathing room between paying our bills. In other words, I wasn't wondering where I was going to get it. We had it and were keeping up with our mortgage, utilities, etc. I was seeing a bit of light until today!

I awoke to my email telling me I had a low threshold in my business checking account. When I looked, I had $75 and wondered what came through. I spotted a debit I didn't recognize and thought someone has compromised my debit card and was taking money. I called BOA to inquire and they told me their business credit card division took $1,012 from my business account without my permission. I was told by the customer service rep that if I talked to the business division and explain my hardship they could and may replace some if not all of that money. He transferred me to **! I received the rudest group of ladies with absolutely no soul or heart.

I explained my situation and asked to please explain how they could do that without my permission and was told they could it was in my "Agreement" and I should read that. I again asked, “Please reconsider this, I have spoke with a representative every week and you all have noted on my account my situation.” Her explanation to me was too bad! I asked her to be in my shoes and imagine what this has done and she said she did not open the card and said she would be making those payments. I pleaded and begged, even crying throughout telling her BOA was sending me into a tail spin out of control and that I needed that money. Her answer to me was she left me with enough money in my personal account to live on, and I should be lucky they didn't take it all as I owed $3,000 to them and they had every right to take all. She also told me with the new laws the credit card companies were rewriting their agreements to take advantage of all their opportunities before the law changed.

So I had $1,800 in my personal account and $75 in my business account and she told me that should cover my expenses for the month. I asked her how she knew what my expenses were. I used the F word in my sentence and she hung up saying I was being disrespectful. I called back again and got another lady with the same stories, no sympathy and pretty much the same thing in is in my "Agreement", read it they can do anything they want. I immediately went to my local branch. In desperation as they were not open, I started withdrawing as much money as I could from the ATM. Once the bank opened, I went inside and closed all my accounts.

The customer service girl was just as amazed when I told her the story and I was. She did not know they could do that either. My husband also stopped in and talked to the branch manager and he made a call to find out if the story we were telling was true and he also could not believe what he was hearing, that they could take people’s money at will. From what he found out, any account they wanted to even our personal checking, any savings, etc. I didn't have $10,000. I only had $1,800 in one account and $1,082 in the other, not a fortune! I had a call later today from the personal credit card division and I told her of my wakeup call from BOA and she said that they were not allowed to do that. How could the business card division get away with that? She said she was going to ask her manager to look into it and would get back with me. She said she would see what they could do to get some, if not all the money refunded.

Needless to say, I did not hear from her. A month or so ago, we had looked into filing bankruptcy but were holding that as our last option. However, after today, I now know we have no option but to file bankruptcy. I think less people would file if more credit cards and/or banks would work with us. We have always paid our bills, never filed a bankruptcy, we had good credit until the job loss. I have gone through all my savings and then some to stay afloat. I am not a low life. Some would say I shouldn't have used the cards and lines of credit probably and yes I do owe them. I would prefer to pay them if I could, but no one seems to want to work with us on it. It is easier to file bankruptcy and the lawyers sure push you to do it!

I call Bank of America and they claim that a Gold Option loan I have with them is exceeding the amount they loan to people with our income, so they chose to close an account I didn’t' inquire about without warning. My problem with this is they gave me the Gold Option loan knowing all of my information and my salary was actually less. This is horrible business considering I have been a good customer with Bank of America for years and opened my first checking account with them right out of college. I enjoyed their online banking so much I encourage my wife also to use their banking. For them to inconvenience me like this and even affect my credit this is an unfair business practice.

Good customers should never be punished regardless of the current economy. Because they trusted me to give me these accounts and I have always made good on my payments, I feel that I should not be punished with a closed account that will have an adverse affect on my credit. This is bad business and unfair to those who have lived up to their side of the bargain. I have read on post that the Better Business Bureau has helped people in this situation and in some cases Bank of America has made the closed account not appear on credit reports. I would like to have my account back for convenience of having it all tied in with my online banking, but it would also be a good option to move all of our accounts to another bank if it would not affect my credit now that I have seen the ugly side of Bank of America.

For certain, it is tragic when a supposedly legitimate business turns away the best customers. I pay in full every month for many, many years. I guess the bailout loot made them well enough that they no longer need real customers.

We will have to pay about $200 more per month. This will stretch us a little and hurt in trying to reduce our debt load. It will also not help the economy, as it will be less money we have to spend at retailers.

After several questions, including my address, email, social security number, etc., the person declared I wasn't acting professional and then asked if I had any recurring charges. I countered, "Which recurring charge do you mean?" The person then said, "We can't give out any information on your card because we can't be sure if you're the real person." I was angry and cancelled my card, not once, but twice, once over the phone and once by online banking. They also told me that because I had a $30,000 limit, I was open to fraud. I've been paying by online banking for several months and I check my account every few days. I think they simply want to clear out folks with high limits but they are doing it in an underhanded manner. I've now talked with four customer service reps trying to get some relief from this company but they've all been absurd with their answers so my card remains cancelled.

Coincidentally, my wife was speaking to a rep from Bank of America about our account, prior to mailing them the payoff for the entire unpaid balance. This person was extremely rude and made several negative comments to my wife, when she was just asking general questions in a professional manner. He said things like "why do you have so much debt", "what are you doing with your money", and several other personal questions in a rather harsh tone that no one in any customer service position should ever say. I'm a professional and a very nice guy, but this rep is fortunate that I didn't hear the conversation he had with my wife. It's a bit complicated, but stay with me.

The reason why the check from Chase didn't go through was because the rep from Bank of America pulled our credit (which has always been in the low to mid 700s) for no reason at all, and we feel like he may have reported something negatively that really didn't exist. My wife told him that we had planned on making a total payoff, so why did he pull our credit? Why did he care what we're doing with our money, and why was he so defensive during a basic conversation. We've never missed or been late with a payment to Bank of America, or any other credit card company, mortgage, vehicle, etc. Bank of America decided to take our guaranteed fixed rate of 7.9%, and raised it to 24.99%, because of the bad check from Chase.

The day we mailed the check from Chase, we checked online to make sure we had a credit line of $35,000, in order to mail off the payment to Bank of America, which was less than half of this amount. It seemed very strange that Chase reduced our credit from $35,000 to almost nothing just a couple of days after viewing a credit line of $35,000 online, as well as getting the checks in the mail month after month for a very long time. You may be thinking Chase has something to do with this, but we know it's Bank of America, based on the series of events and unique timing.

Now, although the payment to Bank of America wasn’t late (because we went online the day we learned the check didn't clear and made the minimum payment), Bank of America still decided to raise our rate to 24.99%, because the check didn't clear from Chase. Chase waived the $39 returned check fee, and honestly didn't understand why our credit line had been reduced in the interim of our check in the US mail system. We made many calls and professionally explained to BOA that we have always acted in good faith, and never had any late payments or bad credit history. We said we were totally side swiped that the check didn't go through. Our conversations with the BOA reps became extremely personal and rude, and they were not willing to help or change our rate back to the original rate of 7.9%. They also would not let us speak to someone higher up, and tried to say that they were the highest up the chain. I know for a fact that they were only customer service reps or shift supervisors, and not the final decision makers. Besides, the call was late at night. They said they could not do anything, which is the easy way to end the conversation and steal from the hard working class citizens.

Keep in mind, they raised our interest rate to 24.99% not because of a late payment, but because of this fluke with the check returned from Chase. Is that real justification to raise someone's rate, even after making the monthly payment on time? My wife called them about 2 weeks ago again. She spoke to a different rep at BOA, and briefly explained the situation, and that she could not afford a rate of 24.99%. The rep told her that he would change the rate on the current balance back to the original agreed plan of 7.99%, but would have to freeze the card for future purchases. She said fine, we weren't even using the card for purchases anyway, and hadn't for quite some time. We were diligently paying down the balance, and typically more than the minimum payment every month. Well, the bill came in the mail yesterday, and the rate on the balance is still 24.99%, but 7.9% for purchases. We were already very skeptical by all of the rude conversations and lack of interest to help us, but this puts the icing on the cake.

We called them back tonight to remind them that the last rep we spoke with agreed to change the rate for the unpaid balance to 7.9%, but that the bill still reflected 24.99%. This rep (Vickie) said it was only for purchases, and not the unpaid balance. We reminded Vickie that the last rep agreed to change it back to 7.9% on the unpaid balance, and not just for purchases. In fact, there was no discussion about purchase rates with the previous rep. Besides that, we asked her "what good would it do for us to change our purchase rate to 7.9%, if we had agreed to let them freeze the account for future purchases? Hello!"

Our rate of 24.9% is now ongoing for 2 - 3 months on an unpaid balance for around $15,000. So, I have no idea how much they have taken from me in interest for the past 60-90 days, but it's probably enough to feed several homeless people for a couple of weeks, or help someone in need. I've had enough of them misleading us and other good customers, and decided that I'm going to take necessary actions to get it resolved.

I have had a successful career both in the military and corporate world, based on my hard work ethics. I've always paid my bills, try to always help those who are in need, and understand business relations very well. I am in sales, and make a very lucrative salary, but I refuse to put up with such nonsense from these reps taking advantage of good citizens, who always try to do the right thing. I have enough leverage to pay them off today, but I don't mind a balance with a low interest rate, and keeping my credit in good standing. It comes down to the principal of the matter, and the way this has been handled by customer service reps of BOA. I am preparing to go public and national with my story, and maybe even pay a professional visit to the BOA Headquarters to speak to someone who is obligated to do the right thing. The travel cost will be less than a couple of months’ interest at 25%. We have every conversation logged and filed, names of reps, things they said, what time we called them, etc.

I hope that my story can put some pressure on BOA, which I believe is way overdue, especially after what I've been reading online from several other irritated and misled customers. They could easily cooperate if they were supportive, and make the necessary adjustment for us and other effected card holders, but we simply keep getting the runaround. I will pay a consumer advocate or attorney to get my story on a national level, before I will pay anything further to BOA.

If they have damaged my credit for no reason, then how much worse could it be damaged by not paying them in the future? Sure, they will turn it over to a collection agency, which I will also ignore until they address this in an appropriate manner. My story should not be perceived that it's about winning, but rather a story about someone who is not afraid to stand up for what's right. What they have done is not right, and should not be tolerated by any consumer. It would be understandable to a greater degree, if we had a track record of being late on payments with BOA or any other creditor, but we don't miss any of our due payments.

I'm not paying anyone my hard earned and well deserved income on an interest rate of 25%, unless I agree or sign something that I'm willing to do so. It's all garbage and highway robbery. Here is really what is most disturbing. Of course, no one wants to pay 25% interest to any creditor, but it's the poor quality, lack of customer service, and rudeness of the reps that is overwhelmingly shocking and unacceptable without question. I must say that it seems like a scandal, or like someone is holding a gun to the reps’ head, when they are speaking to a customer. It seems like it is right out of a movie. What's going on with BOA? I know what's not going on with them, me! They are not getting another dime from me until they revert my rate to a reasonable rate like before.

I understand that the credit card companies have a goal to limit consumer credit debt and tighten their belts, but this is absurd. Companies like BOA will only make consumer debt much worse, by forcing rates of 20% to 30% on good solid consumers who pay their bills on time, month after month. Their current actions will cause a huge decrease in spending across our country, thus more debt. I personally believe that BOA will be the next company to fold, if they don't get their act together and do the right thing. They must be financially challenged, after reviewing all of the consumer complaints. Why are the customer service reps so rude and refuse to help, or make promises they can't keep? If a company is financially strong, then it will follow superior customer relations by doing the right thing.

There is no physical damage other than it being a huge distraction and disappointment in our lives. The economic damage speaks for itself, because I don't know anyone who pays their bills on time and feels like they should have to pay a credit card company 25% interest.

What? I know for a fact that I never waste my money on something like that and I wish I had been getting my statements so I could have seen that from the beginning. But several payments and over limit charges later, I finally got it taken off (hopefully). But they are refusing to refund any past charges because "it's been coming out for the past year” and I should have known. And yes, if I had received my statements, I would have seen it; but Bank of America is known for horrible finance charges, so I chalked it up to that. Perhaps they should be aware that no means no and that I was not playing cat and mouse so they could just sign me up anyway. This bank leaves much to be desired customer service-wise.

This is a credit card which gives a percentage to Alley Cat Allies, an organization that works to better the lives and decrease the number of feral cats, every time I make a purchase. But to avoid higher interest rate, I would no longer use it. After using it to pay for root canal and crown, I will have to put off any necessary dental work until I can find a credit card with a lower interest rate.

My 6/4 statement posted and the interest rate was 21.2 %! So, I called to discuss and long story short, by the time I had spoken with several reps, I got referred to the credit department. Jeffrey pulled a "spot" review on my accounts and started dropping my limits as we were speaking. Don't forget that I called Bank of America to ask why they hadn't kept a commitment to me. In the course of the conversation, I lost all my credit limits and ended up closing all of my accounts in frustration. Jeffrey agreed that if I closed all my accounts (after 13 years of never missing a payment, never going over my limits and always paying more than the minimums), he would freeze my account status, interest rates intact and mark the accounts closed by consumer.

I was, and am, very concerned at the negative impact that credit line reduction through no fault of mine will have on my credit score. To make matters worse, he referred me to a credit counseling group because I am now a risk because I carry balances.

Now, fast forward to today, after 3 days of this Bank of America hell, I go online to check my account. It is open with a reduced line and the higher interest rate and higher minimum (315 to 476) that Jeffrey said he would correct. So, I make the 30th phone call and still have no satisfaction. The people I spoke with today don't have the authority to do anything except say that they don't have the authority to do anything.

I finally get to a manager today and she offered me a 9.9% rate that is fixed but can't change my credit limit back. So, I think that it is at least better than nothing until I can get this mess worked out. She puts me on hold and comes back 15 minutes later to say my account won't allow the change which puts me back to square one. It's laughable at best. I am due to speak to a real manager next week so we'll see what happens but I don't look for satisfaction. This is predatory lending and insulting treatment. I at least know that my heart must be strong because I was so mad at one point that I thought my head might explode.

I do carry a balance, which I pay diligently and always on time. I pay 3 to 9 x the least amount due each month. I have a great credit score in the 750 region and my husband 790. I have been a loyal and good customer to B of A. None of this meant anything to Mr. Joseph ** who said basically he was giving me a credit of $221.00, and the 9.90% APR. Nothing more could be done because the credit card was used hence breaking the opt-out agreement I signed. My husband and I both work hard and are conscientious consumers who do our part. We have three children two of which we are currently putting through college. (No help from financial aid, hence the credit card debt $8,000). Frankly, I am tired of these big corporations not only ripping off my family but all the others as well. When will our voices ever be heard, please help! Although I am paying down the debt in quite large chunks, raising the APR is damaging financially. It's just wrong on all levels to rip-off anyone.

During my call, the customer service rep asked me some questions about my financials: what's the balance of my cash accounts, how long I had been unemployed, what kind of effort I was doing in order to get a job, etc. After telling the customer service rep all that information, she did not only denied my request for a temporary forbearance, but also reduced my credit line from $37,000 to $35,000, just making my situation worse.

Now, I will not only be able to make my regular payment, but cannot be able to pay the penalty for the over-the-credit-limit issue that I will face for not being able to make any payments while Bank of America continues to charge for the accrued interest. I think that Bank of America has been very unfair in my particular situation. I just called for an emergency help but ended with a penalty of reduced credit line and the possibility of incurring on an over-the-credit-limit situation. At this time of global economic hardship, when banks should be helping loyal customers like me, they end up making our lives miserable.

On one account, I did make two payments of $103. When I did speak to Mr. ** that same day, he said that my total debt would be reduced from $40,988.59 to $6,155. I reluctantly agreed to two payments of $515, the first to be paid on 5/30 and the second was to be a month later. Subsequent payments were to be more and he did not specify the amount or the timing when each was due especially when over and over again I told him how difficult this would be to maintain. I told him this would be a recipe for failure. What he said was to try and make this first payment and with each payment thereafter to communicate with him if I am unable to make the payment and he would work with me. I have been working overtime in order to make this first payment which was automatically deducted from my checking account today. He said that he would send me a letter within a few days of our conversation to confirm this arrangement. I did not receive a letter from him until 5/29/09.

I got scared thinking this was a scam and called Bank of America to find out if a Mr. David ** really worked for them (this was last week). They did confirm that he did (I think in the settlement dept). The gentlemen I spoke to last week then indicated that in his notes, it stated that I needed to pay $515 on 5/30 and then mentioned payments increasing until I would be paying $1,900+ until paid off on 8/5. I was shocked since this was not at all what I agreed to pay. He then stated I can go back to the full debt owed and pay over $660(?) monthly. When I again mentioned my financial hardships, he said I shouldn't pay anyone else any money and take care of the debt I owed Bank of America first. He later stated that I should talk directly to Mr. ** since I made the arrangement with him. I did not call Mr. ** thinking that somehow this gentleman must be mistaken in all that he said to me and the arrangement with Mr. ** was valid and workable based on what I could afford.

Yesterday, I did receive two letters from FIA Card Services for the two accounts owed to BofA. I worked overtime again until 9:00 pm and only opened my mail today to find that the settlement was not at all what I had agreed to. I immediately contacted BofA and was transferred to Kelly, who very rudely told me this is the settlement. There's no budging from it unless I go back to paying the full debt. She didn't care how I came up with the money only that I paid it! I tried telling her that I did not agree to this payment plan and asked if she will negotiate with the higher amounts due or postpone when they are due and once again the response was, "I really don't care. You owe this amount. Why did you borrow it if you couldn't pay it? Why did you pay other banks money when you owed us the most? We have forgiven 85% of the total and we are not making any more deals with you! Go sell something!" This is the amount I owe with the settlement for both accounts: 5/30 - $515, 6/15 - $180, 6/30 - $715, and on 7/15 and 8/5 - $2,372.50.

I called customer representative and was told it was because I had opened a second line of credit, which I did because BOA would not reinstate my first credit card. I called and spoke with customer rep again and was told I had been offered $18,000 credit limit reinstatement on the first card and I had declined it, which is not true. That never was offered to me, and I never declined it. I spoke with credit manager, and he told me they are now using a different calculation on setting credit limits and he would only reinstate the first card with $5,000 limit and drop the limit on the second card to $5,000. That makes no sense because my second card is at $10,000 credit limit (down from $23,100).

I was told part of the reason was I got a credit card to replace the first one that BOA deactivated without notifying me from my bank. When I told him it was not from my bank, not BOA, he said BOA manages their portfolio, of which I was unaware. I have good credit and have had credit cards with BOA since 1993 and 1997. They treat their customers very shabbily, and when they change interest rates or credit lines, they don't notify the customer. Now that I know that BOA manages my banks' portfolio, I will have to research and find a bank that doesn't have any dealings with BOA. It makes me angry that the taxpayers’ money helped save this sketchy and practically criminal bank.

Before I knew it, the credit specialist decided to reduce my credit line in half due to a potential change in my finances. This credit limit drop now shows me as maxing out on my credit line which is not good. It was bad enough a week prior Bank of America changed my low 5.9% interest rate to double it just because of the economy. I had been a great card payer all along, always paying double payments per month. I was treated very rudely on the phone and made to feel like I did something wrong by calling to ask about my options. There are customers who never call to ask and here I was doing the right thing and now I got screwed over. I don't think they should be able to pull my credit without my consent. Any help is much appreciated. Thanks.

In May, I suspected my checking account information was compromised and went to open a new checking account. I was alerted by the credit bureaus that a new inquiry was done. I checked and it was from Bank of America. I called the bank and asked why a hard inquiry was done. I was told by a very rude rep in the Office of the Chairman that it was a soft inquiry and it's not seen. I told him that was not the case - it was a hard inquiry. He pulled my report and confirmed it was. Rather than help me, he pawned me off to Maxine ** who informed me that the bank has a right to do hard inquiries on new accounts and that it would not come off of my report.

This is of course after I informed her that I was told by several reps that I was told it was a soft inquiry. I then addressed the issue with my credit card limit being lowered and was told that a committee determined that the credit limit was where it needed to be and I should be careful not to draw notice as the committee could close my account altogether.

She was told that if she makes a "large" payment, basically the total of the honeymoon package that she could use the card for the balance of the honeymoon. She was told it was cancelled because she now has a mortgage for her first home as she is getting married August 1st. She has not even signed the paperwork and made the home purchase yet! She explained she is getting married and that there will be two incomes, but to no avail. The worst thing of all is that the $1,000 deposit for the honeymoon is non-refundable, so she will lose the money, but have to continue to make the payments for that money to Bank of America. She will lose the $1,000 deposit for the honeymoon, will have to repay the lost money to Bank of America, and will have no honeymoon! This is her first marriage. She called devastated in tears and has enough emotional stress to deal with.

I then called Bank of America to raise my line of credit of $20,000.00 and my Visa Platinum from $6,300.00 to maybe $10,000. Bank of America customer rep said that the manager wanted to verify my income as well as my information which I gave. BOA then proceeded to tell me that I do not qualify. I know I do qualify when my credit score is over 700 and I only have two credit cards with balances. Everything else is paid off as well as my income is high enough to be raised. BOA said that they would have to decrease my credit lines on all cards and credit lines. I then asked why I am being penalized for following your terms and then some. Why is my credit line going to be reduced because I called in without notice? I repeatedly asked the BOA rep why.

This is wrong! If I didn't call in to BOA, maybe they would not be alerted to reduce my lines of credit. The rep told me that I should pay off my balance each month. I told the rep that this Visa card is not American Express where you have to pay it off monthly. I pay weekly plus my regular monthly payments each month and am never late due to my automatic payments through my bank and Bank of America auto payments.

Now the question is, what can I or others do to stop Bank of America and other credit card companies from ruining hard working, responsible, diligent people who pay their bills on time? What can be done for us who have impeccable credit scores from being damaged from Bank of America? I read all the posts of customers, testimonies and no one says how we can fix the problem. Yes, I could pay off the balance but they may close my account, then my credit score goes down. Or, I can close the account and still my credit score is affected to go down. Or, I can just cuss out the service rep and still my credit score goes down! What can I do?

Please help me and the other customers suffering for great credit worthy due diligence. I am not only frustrated but mad as hell! The economic damage it has caused is a lower credit score is affecting me for getting a small business line of credit or loan. It is mentally damaging from working so hard to build a credit worthy history in my life. The physical damage is constantly thinking and can’t sleep because they are abusing their loyal customers.

Two weeks back, I made a payment of $26,000 as one of the offers I had is about to expire and called their rep to ask about the expiry dates for my remaining offers. This must have triggered something and I received letters stating that my credit lines on my 3 cards went from $87,000 to $38,000. We hear about the landmark credit card bills, customer protection acts, the bank CEOs testifying to congress how they work with people, they only change interest rates for risky customers, etc. What a bunch of ** and the federal government gives these guys billions of zero interest loans to screw their good customers. I will pay my balances in the next couple of customers and BoA can kiss me goodbye as I will never ever be their customer for any of their products. I did not splurge with the loans I took out on my credit cards. I had the money invested and it is just not available in liquid assets. I will pay off the remaining balances in a couple of months but I am sure that this will affect my credit scores.

I am mad as hell as they do not seem to use common sense. I do not even see a point now in trying to be responsible, pay your bills regularly and on time and to build a good credit score. Obviously, however hard you worked to build your credit history, it does not mean anything to these morons like BoA and they can screw you just like that! I can understand if this happened due to bad payment history or not making payments etc. but not when I had been a good customer for several years. I never had a late payment in my life and just made a $26,000 payment. If they can do this to customers like me, may God help the poor souls with bad credit histories that have been suckered by these banks to take balance transfer options knowing fully well that they cannot afford these.

I was transferred to another department. I was told that the request for the check card was made online. I was told I would not be responsible for these transactions. I was told to close this account and open a new one. I did just that. I was told the funds would be made available on the next day. On the next day, I attempted to make a credit card payment to my Bank of America credit card and was unable to. I went inside the bank to inquire about not having access to my account. The bank told me they were going to mail me any funds that were due to me, close out my account and I would never be able to have an account with the bank ever again. I began to cry because I was being mistreated. All of my rights were being trampled upon. Bank of America never gave me any copies of anything that had taken place regarding my account. Bank of America never closed out my checking account like they said. Bank of America never mailed me out any paperwork regarding the claim I filed for fraud.