Bank of America Credit Cards Reviews

As a customer of Bank of America for a number of years, I was appalled that our interest rate was raised without a reason. When I contacted them today, they wouldn't tell me why it was raised and why our credit limit was lowered, just that a letter would go out explaining why they made this decision. I'm sickened that my payment has almost doubled and we've never been late and always pay more than the minimum. What recourse do I have? I even asked them if I closed the account if the interest rate would at least stay the same, and they lied and told me they can even raise the interest rate if the account is closed. This is absolute BS. I'm really angry.

I accepted a debt consolidation loan through AAA that was funded by Bank of America. The payment date was not great for my pay cycle which is on the 15th and last day of the month. When I was paid, I checked online and it said that no payment was due. So the next time I got paid, I checked again and it was past due, so I paid double the payment. I checked the next time I got paid; it said no payment due. The next time I got paid, it was the same scenario. I requested a change to my payment date that was more in line with my pay schedule and was denied. This kept occurring and the fees were racking up. I canceled the account and put it on Auto-pay. I noticed the amount of the auto-payment went through the roof and came to find out that they had increased my interest rate to 27%!!! After I closed the account, I could not use it anymore, and had my payment auto paid, THEN they increased the interest rate. When I called to request that they lower my rate, I was told they could not lower it and I should have read the fine print!!

I have never been late on ANY credit card payments with BofA and I have a balance of $5,000 which I tried to get them to lower my payments. They've been charging 24.99% interest!!! I've been making $170.00 payments each month and only $50 goes toward that payment! I asked them to please lower it as I have lost some work income and they said NO! To top it off, they sent me a letter saying they've closed my credit account and to cut up my credit card!!! I've NEVER been late and actually a year ago, I had almost had it paid off!

I recently came off a low promotional rate on my BOA card and it reverted to a very high rate of 25.99%. This would make it our highest rate credit card and I had heard you can get that reduced by calling up, especially if you have a good payment record. The first time I tried to phone BOA, however, the customer representative improbably named Krystal ** simply hung up on me when she heard what I was calling about.

I had a $5500 balance on my US Airways Visa card which they had lowered the interest rate to 10.99% several years ago. I missed one payment and now the interest rate is 27.99%. This is so despicable, I cannot even use civil words. Theft. My credit rating is nearly 800, one missed payment causes this, and the lackey on the phone says that this will be the interest rate for 6 months! No. Will not happen.

This bank is a discrace. I have been a good customer for 5 years and they hiked my rate, causing my payment to jump $200.00 per month. No lates, excellent credit, and they refuse to work with me. This is the same bank that took billions of dollars from taxpayers. What is even more appalling is that when I read an article on MSN, Betty Riess of BofA had this to say: "Our objective is to help customers who are experiencing financial hardship," said Betty Riess, a Bank of America spokeswoman. "If a customer cannot afford to make regular payments or falls behind on an account, our customer-assistance department proactively reaches out to them." WHAT a joke!

At the end of December 2008, I received my Bank of America credit card statement. The payment due date was 1/1/09. This statement was delayed in getting to me. Whether it was the holidays, mail mix-up, I just don't know. At this point, there was not sufficient time to attempt to mail in my payment. I called the 1-800 number on my statement to make the payment by phone. I was told by a live person that the system was down and they were only taking information if you had a lost or stolen card. I was told to try back at a later time.

I have had serious problems with Bank of America credit card online payments. On Jan. 11, 2009, they removed $1,061 from my checking account. On Jan. 15th, 2009, they removed another $1,061 and on Feb. 11, 2009, they removed over $2,000. So in a three-week time period, they took out of my checking account over $4,000. This isn't the first time they did this. They had to reimburse me twice for removing money that was not scheduled, once for $3,800 and another time for $1,579. I called and they were rude and told me that it was my fault, so I removed the auto pay and will pay the stone age way via check in the mail.

Interest rate jumped from 13.99% to 27.99%. I was told they sent us a letter, in which we never received, saying that we didn't have to have rate increase if we responded. I called and was told this info when trying to lower the outrageous rate. They were rude and no chance of speaking to a manager. I think this should be illegal. Who in their right mind will say YES to a rate increase like that??? Sounds like a criminal scam because they are trying to cover up for bad deal THEY did. We were not late on the card payments and were treated so poorly. I was told there was nothing they could do!

In September of 2008, I requested a new card to Bank of America due to burglary that took place in my house. They took my information and request and asked if I would like to enroll in the Credit Protection Plus plan. I DECLINED and said NO. About a month later, I got a letter congratulating me for enrollment into the Credit Protection Plus plan and a charge on my Bank of America card for $65.63. I called Bank of America right away and they transferred me to Debt Protection Plan dept. I spoke to the representative and explained the situation. He claimed that he would cancel the plan right away. By following month, I still did not see the credit back. I called back and spoke to a representative named NATE. He claimed that they canceled my plan which was never authorized but never requested for a refund. He claimed that it would take two billing cycles to get the credit back. It is now February 2009 and I received my statement which still does not show any credit of $65.63.

I contacted Bank of America to lower my interest rate on a card. I have excellent credit and have had several cards with them for many years and have always abided by the credit card guidelines. They offered me a better card with a lower rate and said I was immediately approved. So I cancelled my existing card and shredded it. They said my new card would be in the mail shortly. After 2 weeks, I followed up with them after noticing that I never received the new card they claimed I was approved for.

BofA just raised our credit card rate from 9% to 30%. We have never ever been late. Payment was due on Sunday 2/8/09. I went in at a local branch and paid it on Monday, 2/9/09. I did not think it would be a problem since due date did not fall on a business day. They raised all my three credit card rates because I did not make that one payment on Sunday. They are rude and condescending!

I am a 34-year old woman who has worked very hard over the years to keep my credit in good standing and have a 730+ credit score. I pay my bills and mortgage each month, and have had no problems at all until recently. I made two mental mistakes with regards to paying BofA. I underpaid a minimum due by $31 and the following month, I did not notice the minimum payment had changed and I paid my standard amount which resulted in a default rate of 28% being applied to a $20,000 balance. On another BofA account, I had a $3,800 balance with a $16,500 limit and on a third account BofA took over from Juniper, I had a zero balance with a $12,400 limit.

I called and asked if I could have lower interest rates on my credit card because I have been a paying customer - on time always - for 8 years. I read an article that said you could request lower interest rates if you are a good customer. Anyway, they cancelled me without telling me! I called to find out what was wrong with my credit card and they said my debt-to-income-ratio justified it! I never made a late payment in the last 8 years. I have a car loan with them and it ends this month - six years with no late payments!

I have had a BoA credit card for almost a decade and a debt reduction account with BoA through my union for a little over 5 years. I have always followed all the BoA rules regarding credit limits, on time payments, paying much more than the minimum, etc. Further, I have never abused my credit with any card that I have. My credit score was in the 700s at the time. Recently, out of the blue, BoA raised my interest rate 10%. I must have missed that little info paper they stuff in their mailings. Anyway, I called to ask why and to see if we could negotiate something much lower. I was handed over to a supervisor. She was rude, condescending, and preachy. She proceeded to lecture me on aggressive payments, responsibility, the economy, and continued by suggesting that I needed counseling. She said my debt ratio was too high.

In May 2007, I received a letter that my credit card payment would increase to $132.00 in June ‘07. I called the bank, asked why. I was told that a couple of payments had been made after the due date. I replied that I had made my payments a few times on the day it was due but called in a direct transfer to a customer service person that said my payment would not be late. Nonetheless, I could not afford an increase as I was in financial hardship. I am a single father of 2 and was not working, and I only received a V.A. check for $115.00 a month. That was the amount I put toward my credit payment. I had no other income.

I have very good credit history and have had for many years. My payments are always mailed well in advance of the due date as I don't want to incur a late fee or bad credit. I always pay more than the minimum amount due in order to pay down the debt. I don't miss credit card payments... ever. Why am I so diligent in terms of my payment behavior? It's because I want to not only maintain good credit history but also to maintain a low interest rate on credit cards.

My husband and I both have Bank of America credit cards, one of which had about a $60,000 credit line, another for $2500 and a third one for about $14,000. Two of the cards were originally from MBNA and the other was a Fifth Third Bank. We are in the group of people that are financially strained and we are trying so hard to keep our credit clean (never had late payments). We had used up all the credit on these cards (and others) because of medical bills and losing jobs, etc. My husband even spoke to the corporate office of Bank of America, and it just didn't matter: The answer was the same as all the other representatives he spoke to: “Sorry, there's really nothing we can do.”

As you are well aware by now of the fact that B of A increased interest rates out of the blue, I have been a customer of B of A for over years, never missed a payment, but have been punished apparently for paying on time. What can I do? Is there any way to settle with them if I can come up with some money? I was told at one point they are trying to help me by raising my rates. Does this make sense to really anybody and what are my rights?

I had a phone payment plan with Bank of America to pay off my credit card balance. The amount deducted was agreed to be $500/month. Bank of America debited my account 3 times in six days - on January 30, February 2, and February 5, 2009 - for a total of $1500 and charged me for each transaction. Only one was authorized. My checking account was overdrawn and $109 of fees charged. I had to borrow money to cover outstanding checks. I called them three times in which they stated they would return the money to my account within 24 to 48 hours. They have not done so.

I have been a loyal customer of BOA since 2002. I never missed a payment - always paid much more than was due. Several weeks ago, I got a letter saying they were raising my interest from 11% to 26% because I owed too much debt. I am self-employed. Due to the bad economy, I did not get several contracts that would have helped me pay off my bills. Since my house had been devalued, and my debt-ratio did not look good on paper, I could not even get a loan. Like a lot of people, I have been living on credit cards, but since I am self-employed, I can pick up a lot of small sides on the side.

Annual percentage rate is 27.24%. I pay sometimes late but I pay, and not the minimum only; they won't lower it. I need help. The government helps the banks so they can ** the consumers?

My husband Stephen has two Bank of America credit card accounts. One is a MasterCard (which used to be MBNA and bought out by BOA), and a BOA Visa. Two years ago, he went through a very nasty and expensive divorce and he placed all legal fees on his BOA MasterCard. He had a high credit limit of $49,800 on MasterCard and $13,500 on Visa from 2004 through Sept 2007. We paid down $33,999.46 on the MasterCard. Immediately the next month, our credit limit was reduced from $49,800 to $35,000. They claimed they reduced because we were not using the credit. They also reduced our Visa from $13,500 to $5,000 for same reason.

BOA might as well take the VISA logo off your card, as they still treat the transaction as a debit, rather than credit. Today, I used mine as credit at a big chain gas station, which normally takes two days to process. Fine, as I only do this night before payday. I did this morning and when I access my account this evening (don't trust BOA), I noted a $1 charge which is the first time I encountered this station. This same thing was done just two weeks ago by a company I did business with online using my card. They had never done this before. I am told this is a charge for checking your account. I suspect BOA is phishing. Since I have joined, I only had problems.

I was late by one day on my BOA credit card account, only one day! Apparently, my check posted late. I have excellent credit and have been a member of BOA since 1999 and never have had problems. My husband and I have steadily been working to pay this account off and always pay triple the minimum payment. As a result, my IR went up to 30%. Argh! I don't understand how they can get away with this! I called and of course, they valued me as a customer, blah blah and appreciated how I always paid over the minimum, but sorry there was nothing they could do.

Bank of America increased my interest rate from 14.99% to 17.49% without me knowing and for no reason! I've been maintaining payments, but the interest rate is ridiculous! Literally ridiculous of 27.49%. BOA increased it without my knowledge claiming they sent a letter, which I didn't receive. I asked if they could lower and they said no because they notified me (supposedly) 2 months ago of the new policies and changes they made for BOA credit cards customers. They did not increase the interest rate because of late payments or over limit. I have always maintained payments on-time and kept the card below its max limit. This is because BOA is hurting of the recession (which everyone is) and improvised by making people pay more interest.

We own a small business and used the Bank of America credit card to purchase stock for our stores. We have paid on time, but noticed the interest rate was rather high. We are in retail so our business has taken a huge hit in recent months. Following the advice of so-called experts, we contacted Bank of America and asked, as a good customer, if they would reduce the interest rate. We have been in business for 6 years, by the way. They immediately pulled my credit report and said that they were reducing our credit limit, which meant an immediate hit to my good credit. They refused to lower the interest rate stating that they considered us a risk because we are in retail! This is from a company that is receiving bailout money because of their own risky behavior! This is appalling and arrogant, and the government and news media need to look into this. My credit has been damaged, and this bank has refused to lower the ridiculously high interest rate to help out a business who has been a good customer for years.

Bank of America has arbitrarily raised interest rates for my credit card over 10% for no good reason. Research on this topic turned up many cases and a growing trend in the recent history of this company. I haven't been late on payments and I was (until this hike) able to pay my bill every month. Due to the gas prices and the general state of the economy, I have been struggling but still making ends meet. As a matter of fact, I got a raise at work allowing me a bit of wiggle room to make extra payments on large balance accounts. My credit is still a 600 and still in fairly good standing.

I have a business credit card with Bank of America. I have only used the card once. I used it to transfer another balance to this supposedly low interest card. I got trapped. I missed a month because of technical difficulties with the online payment system. The fees were rolling over into the next month for a year straight. The total amount of the loan was $8,000.00. Every month for a year I have been charged two interest fees (one for $150.00, one for $50.00), a late fee of $50.00 and an over-the-limit fee of $45.00.

Complaints of breach of contract, harassment, intimidation and character defamation and their fraudulent schemes against Bank of America - I have their credit card in 2006. I have been making my payments on time, have never been late for one day and have never missed out any single payment. I have always paid more their minimum payment required. I have not exceeded my line of credit, yet Bank of America closed down my credit card without notice and my consent just because I requested that they reduce my high interest rate. When I opened the account on 2006, they offered me 10.99% fixed in interest rate and recently, I realized that they raised the interest rate to 19.99%. I am not sure when this change occurred but this is when I find out.

I called BoA and wanted to pay down all my cards by 1/2 with what was left of my 401k money. Also, I wanted to see if they would reduce my outrageous % from 28 to maybe something more humane like, 14%! These arrogant and rude people pulled my credit report while I was on the phone and told me that they were going to close my accounts because my credit balances were too high. This bail out hungry company that is being subsidized with the taxpayer's money is unethical, arbitrary and downright mean. These are loan sharks that need to be put out of business, not on taxpayer welfare to stick around and insult their customers.

I made an on time online payment to BofA for my credit card. Unfortunately, it got posted to a promotional account with a zero balance. I found out when I got my next credit card statement and went online to find out what had happened. It took several weeks to get resolved but I was able to finally have a conference call with the two credit card entities and they worked together to transfer the payment to the correct account. I was also credited the $39 late fee. On my next credit card statement, they penalized me as though it was a late payment and have increased my interest rate from 5.9% to 29%. I have communicated with customer service but they have told me they cannot give me back my old interest rate.

You are not going to believe this one. My wife paid her Bank of America Credit card a bit early. A month later, she realized that there was a late charge on her account. She called and was told that because she paid early that the payment went on the previous month’s billing cycle (didn't they see two similar payment amounts). She was charged a $39.00 late fee and her interest rate went from 3.9% to 26% and was told that it was company policy. Help! You can't pay early without getting penalized? Help! It's so unfair. The economy is so bad and they are taking advantage us little guys. Help! She closed the account and we could have used the extra credit balance but can't afford it.

I noticed that my credit card interest rate had hiked up from a 7% to 27%. I called Bank of America to find out why. It turns out that I had made two late payments to the account within a six month period. I was told that one of the payments had been one day late and the other two days late. They acknowledged that more than likely it was due to the US mail service. Because of these so-called delinquencies, my credit limit was downgraded to the amount I owe and I have to pay the remaining balance at the higher interest rate for at least six months. When I mentioned the legislative action that has recently taken place protecting consumers from this abuse, I was told very glibly that they had until 2010 to come into compliance. Until then they would do whatever they want.

I have been a customer of BOA for many years. I have a fairly low balance, have always paid on time and even have (always) paid over the minimum payment. I had a 12.49% finance rate. On my current statement, I was shocked to see that my finance rate was raised to 25.49%. I was certain it was a mistake. I called and found out that they had sent me notice in my November statement that my rate was increasing. Apparently, they claim my credit report is reporting high debt, so BOA decided the best thing to do is to suck everything they can out of me by raising my finance rate. Nice! With a rate like this, if I was to make the minimum payment (which is by the way what they count on), I would never get (a little over $3k paid off!).

Bank of America cancelled my Visa account. Never been late - I have paid my credit cards for twenty years on time. Rude people in the financial department. Reason they gave me was since my husband's business was slowing down, we were high risk. The company disregarded that I have a very stable job as a registered nurse. The company did not care if they closed my accounts how it would affect my credit scores.

I received a balance transfer check offer from my Bank of America credit card. The letter was dated October 15th, 2008. It offered a balance transfer offer of 0% APR until October of 2009 on balance transfer and check cash advance transactions using the provided checks. The transaction had to be completed by the statement closing date in December of 2008 which was the 16th in my case. I cashed a check made payable to myself in order to pay off other credit cards (on transfer fee instead of several).

We paid off our legitimate credit card balance in April 2008. Since July 2008, I've been trying to get B of A to turn off an auto payment for over 6 months. I've called multiple times to have the payment turned off, and have even called my bank to have them block the payment. Numerous people at the bank assured me that the auto-payment had been turned off, and the fees reversed. However, every month, the $100 auto payment continued to kick in (and get refused) and then we got charged about $60 in fees every month. Remember, I didn't owe them any money - but by not complying with our request to turn off our auto payment, they created fees and delinquencies, which are now on my credit report.

I’ve been a credit card member since 1994 before it was even MBNA. My statement was due on the 6th of January, so I went online to pay my cc bill on the 6th. Well, it did not post until the 7th, so my next statement shows a $39 late fee. I was pretty shocked. This was the first time I’ve ever been late, so I called BAC to speak to a representative to try explain and apologize for the mistake I made. The New Year threw me off a little bit. This representative, Leslie, said there was nothing she could do for me and that was banking policy. I got the feeling she could care less if I were a valuable customer or not. I felt like I’ve been taken advantage of and I'd rather someone slap me in the face and spit in my eye instead. These banks are crooks.

A fraudulent credit card was opened in my elderly mother's name. She had Alzheimer’s disease. I contacted BOA and got all the way to the office of the CEO, but they would never allow a fraud charge to be filed and insisted the card was legal. My mother died and while probating her estate, the attorney contacted BOA for a signed application showing my mother consummated this account. None was ever provided.

I had a balance of almost $2,000 on my Chase rewards credit card with almost 20% interest rate due to a late payment. I went to Bank of America to open up a 0% interest card for 6 months to get rid of the interest. I was told by the banker that this 0% is good for 6 months on balance transfers and purchases. I have made a $1500 purchase and the bank now charges me 17.99% interest fee on the purchase. I feel as if I was cheated and schemed. What can I do? Who should I turn to? That's almost $240 a year. Please help me.

For no reason, the credit limit on my credit card was lowered to the exact amount of what was on the card. I was never late with any payments to this company, or any other that I deal with. My credit rating is above average. The reason I was given was because I had too much credit out. Who are they to decide that I cannot pay my bills? They do not take into account other income from my spouse. The only reason that our cards are so high is because we purchased a home that needed major work done.

They did sneaky things to me when I never used their credit card. I never charge anything, but someone used my credit card. It has caused ID theft. When fifty thousand dollars were charged, they found my phone number on the cell phone and went to my neighbors by calling them (software that tells what neighbors live my floor get the phone numbers on them) investigating who I am. They insulted me and threatened my husband that he was so scared from the insults he died that night in 2007. My husband even sent in thousand dollars because of the threats he received. No one wanted to hear this problem. But everyone told me it was illegal what they did. I could not find a lawyer that wants this case without money upfront. I need help.

I have had several credit cards with BOA since 1999. Although I got rid of most, I still have two that carry balances. I always make my payments on time. Just like others, my due dates have changed and my interest rates have gone from 14.9% to 20-25%. I have not used either card in 6 months and my minimum payments keep going up - not by a dollar but by $8! I am outraged that they are able to get away with this. Do I have to carry the ones that aren't paying so they feel, let's penalize the ones who are paying to cover for all the ones who aren't! I'm disgusted by their practices! I also do have other credit cards that I haven't used for the same amount of time that I haven't used BOA and their payments are dropping, albeit not much, but they aren't going up.

I have had this credit card for years. I was not on any promo start-up % rate. I have a balance of $27,000 at a previous rate of 8.74%. I received my January statement and the new rate is 16.49%. I have excellent credit and have never been late. I actually pay more than the minimum quite a bit. With the current economy, I will not be able to make these new $650 minimum payments each month and this will ruin my credit. Can they raise my % rate almost double at the drop of the hat? Can I do anything to force them to stay at previous rate, or at least not raise my rate on my balance that had the previous 8.74% rate ($27,000)? This will force me into a bankruptcy! Please help!

Like many in this thread, we have been loyal BofA customers in both business and personal checking and savings and credit cards. We were very surprised to see that our bank of over 10 years suddenly and almost silently raised our rate to 26% from a fixed rate of 18%. The notice was buried with a statement that we did not see. I called BofA to see if they would work with me to our rate back to the fixed rate we had. The first guy at customer service said there is no way to do so. Then I asked to speak with someone else who said, “We can reduce your rate but I need to ask you some questions first.” I obliged and he then left me on hold. After about 20 minutes, he came back and said that is the best rate they can give me. And judging by the information I just gave him, they would lower my available credit by half. From $12K to $6K!

I was out of town from 12/19/08 to 1/01/09. I thought I had taken care of all the bills. The Bank of America statement arrived after 12/19/08 with a statement due date of 1/01/09 (they change their due dates monthly, example 12/3/08 and 2/08/09). The postman had given my mail to a neighbor. The neighbor gave me the mail on 1/01/09. I checked the mail and saw the Bank of America statement. I immediately called them on 1/01/09 before their afternoon cut off time to pay my bill by phone. I have never been late with a Bank of America payment. I spoke with a lady named Melissa. She said the payment would not be applied till 1/02/09 due to the holiday but because of the holiday, she was waiving the phone fee and late fee. Happy New Year!

To those of you complaining about your interest rates being raised, you can stop the increase by closing the account. The interest rate will stay where it was while you pay off your balance. You just won't be able to use the card for any new purchases.

I have fraud credit card charge by merchant in UK. I disputed two times with my credit card company, Bank of America. But BOA considered this charge valid. The whole story is as follows. I placed order with www.Beijingticketing.com on Nov. 25, 2007. Right after I placed the order, I felt Beijingticketing.com is a cheating company. The merchant is registered in the US and operated in the UK. I tried to contact merchant to cancel this order but the Merchant ignored my request. Then I disputed with BOA which is my business credit card company. BOA gave me temporary credit back when I disputed at that time.

The interest rate on my Visa credit card issued by Bank of America has had the interest rate increased to 25.5%. I have not been late on any payments, or over the limit. They state that the rate was increased because I am using another card more often. The other card offers a rebate, so I have been using it and paying it off every month. They are obviously trying to generate income at my expense. I will be cancelling this card.

I have been paying $80 bill for last 4 months and suddenly my bill charges have increased to $130 + taxes. The service rep is rude and not helpful. They told me it was a billing error and they were not willing to correct at their end.

Either the banks or I will never learn. The payment on my credit card was due on a Sunday, 12/21. I mailed it delivery confirmation on 12/18 from New Mexico to Texas; I figured three days would be sufficient. It was delivered on 12/22. I tried to get them to waive the fee and at least reduce the interest rate that went from 4.99% to 28.99%. They kept telling me that they give several days to get the payment mailed and that I should have planned better; there was nothing that they could do. I asked them if there was mail delivery to Dallas on Sunday. No. Did they work on Sunday so that they could post the payment had it been delivered on Saturday? No. So the true delivery date was 12/19, not 12/21 as they'd stated. No, it was 12/21. Then why couldn't they post the payment on Monday since every effort was to get the payment to them on or before the due date? “It was received and posted after the due date,” was all she said.

A few months ago, I was contacted by Card Services, a company affiliated with Bank of America, formerly MBNA America. My husband was on a credit card repayment plan to pay these very old credit card bills off. When speaking with the rep, my husband was told we were not on any repayment plan and had been charged late fee and interest. Our agreement was that those things were to stop while on the plan until the total was paid. The only reason we were contacted was because due to this plan we were on, we paid through direct withdrawal every month; and since we changed banks, they could no longer get their funds.

I called Bank of America to request transfer balance form my credit card with 0% rate on transfers. This is the first time I am asking such a thing. Conversation was really short and agent told me that funds will be posted to my account in 3 to 4 business days. Well, after 6 days, I am calling my bank and got message that account is closed. No one did not bother to inform me and I was waiting for those funds. I had to pay penalty on the other account. Well, funny thing is that first explanation given to me from the first agent was that they closed my credit card due to inactivity. Since I asked for transfer two days before my account is closed, you all can get the picture of me being puzzled. Then after talking to four more agents, finally, a manager get to talk to me and explained to me that due to their procedure of reviewing accounts, they decide that I have enough debt and they are closing my account.

Bank of America keeps changing due dates of credit cards. Thus, they charge late fees and raise interest rates because you are late. This is crooked as it can get.

In November of 2008, Bank of America re-priced my loan stating they reviewed my credit report when I questioned the 25% rate. They stated that they had the rate doubled due to I had too much debt. So, instead of lowering it, they upped the rate. They also closed my account and sent a derogatory statement to 3 credit bureaus, stating Closed, Insufficient funds to pay. I was in shock. I've paid my account every month on time. I told them that this rate was too high and it would be hard to pay for anyone. They have ruined my credit score. I did not deserve this.

I transferred a balance to my Bank of America credit card at an interest rate of 1.99%. I have an automatic payment taken out on the 4th of every month for months and months because my due date ranged from the 6th to the 9th of every month. The following month, after I transferred the balance, they changed my due date to the 3rd! Thus, causing a late payment fee and increase in my interest rate! Can this be legal?! Surely not. I can't believe a company that you have been dealing with since 1994 would do something like this! What can I do? $39.00 late fees and interest rate increased from 1.99% to 14.99% on $16,000.00.

The interest on my credit card went from 14.9% to 25%. I have not made any late payments (my TransUnion credit report verifies this) to anyone! How can this greedy company do this? I lost a good paying job three years ago and am now getting by with a job that offers only half the pay as the old one. I cannot continue paying this high interest rate.

These crooks said several times I have a no-interest credit card for 6 months. Then 2 months after I get my card, all of a sudden, they start tacking on these finance charges for interest. I called customer no-service and they say that it's no interest for 6 months only for bank transfers. I know I'm not going crazy; they changed their terms. Be sure to get a contract if you sign up for any deals relating to their credit cards. Once I finish paying off this card, I am done with them!

After reading all the complaints that have been posted about Bank of America credit cards, I wonder if it is worth my while to register mine. However, here goes. Several months ago, I was granted a balance transfer to a Bank of America credit card (Paralyzed Veterans of America) with a zero percentage interest rate until July 2009 in the amount of $2,000 (my credit rating is 800). I was paying $200-$300 per month on time. The October payment for $200 posted on October 7. The payment for November ($300) posted on November 4, one day, I was told, before the cutoff date. Because I use my bank Bill Pay, I pay all of my bills around the first of the month via internet.

Last year I asked BOA for a better interest rate on my Visa card. My balance was about $30K and was really due to increased interest rates at 29%. I could not make any headway in paying off the card. I begged them to help me out by giving me a better rate, so they closed my Visa card and was going to refer me to DP. They were very rude. The net result of that credit card, I paid it off. However, I still have one more Visa card with them which they are charging me 29% interest late fees, over limit fees, etc., all because they are charging me loan shark rates. I am sure the principal that I owe on that card should be pretty close to being paid off. I am charged interest on top of interest.

We took advantage of a BofA 0% APR balance transfer. In checking my first statement, I note that I have been automatically charged $200 for something called Credit Protection Plus. It was not mentioned in the promotional material or the new T&C's.

Today, I received my Bank of America invoice with $39.45 in finance charges. Since we always pay our bills in full each month, we were puzzled by this charge. We called Bank of America and this is what they said: "This billing cycle was for 34 days; therefore you had 4 extra days beyond the normal billing cycle of 30 days that incurred this fee." When I asked if there was any way for us to avoid this fee, the customer service agent said, "No, it's just the way the cycle fell this month."

I asked if BofA would accept less amount due if my account was paid in full and they closed the account even though I paid in full which hurt my credit score. I have always paid on time and I am not a credit risk. Their credit analyst department is a joke. What can be done? They have already lost a customer for life. This will hurt my obtaining a home loan and cause extra expenses. I construe them closing my account a malicious attempt to hinder me keeping my credit score high.

BoA is an unconscionable perpetrator of opportunism in the name of business practices. They deserve to be sanctioned. If the mail gets your payment there a day late (according to them), fees are off the charts and there is no working with them. I have several accounts with this bank, which is about to change, and a history of being an exemplary customer. Little good it did me. Although I mailed my payment 5 days prior to the due date, it arrived on day six, a day late. A hefty finance charge later, they make no concessions. This is not a case of the public trying to compensate for negligence and late payment, but an opportunistic way for the company to claim late payment and collect fees. They posted a day late (did it really arrive a day late?). My, my, my, how convenient.

My husband and myself had a credit card with MBNA with a line of credit for $25,000.00. The balance was $25,000 and we were paying $250.00 a month. The payment jumped to $500.00 and we could not afford the debt with other cards and an adjusting mortgage interest rate. Unfortunately, the card went to collections and to an attorney Kramer and Frank here in St. Louis. Unfortunately, we listened to bad advice and signed on with a debt consolidation company which was disastrous. The attorney has placed a lien on our property and we do have any equity in our home. We owe $3,000 in real estate taxes. My husband is in the auto industry and I work in the construction industry.

I too am a victim of deceiving billing practices and unethical late fees for a Bank of America credit card. They neglected to bill me until several months after I made a purchase. When I received that bill, I paid in full what it said I owed, only to receive a new bill, reflecting a larger total and a $39 late fee, just two weeks later. Customer service took no responsibility, was confrontational and unprofessional, and failed to give any rational explanation for the late fees while refusing to remove them. I also had to call twice, as the first worker said someone else would call me back within 24 hours (never happened). I agree with others here that they are deliberately finding ways to add late fees through shady billing practices, and would warn anyone to stay away from their offers. Pure thievery.

My husband and I have several credit cards issued by Bank of America. In November, they raised the interest rate on one of the cards to 23.99% based on our current credit load. I called to discuss this with them and asked that this card be closed and that the interest rate be returned to the original rate of 8.99%. They agreed. We have never missed a payment on any of our cards! The next week, I tried to use one of our other Bank of America cards and it was declined. I was surprised because I knew that card had a high amount of credit limit still available. When I called Bank of America to inquire on the reason, I was told that the card had been closed along with another card we had from Bank of America. They closed these accounts with no communication with us at all. They had no problem as long as I was willing to pay the 23.99%. As soon as I complained, they closed all our accounts siting our credit load. Since closing our accounts, they are now raising the interest rates on the closed accounts. Is this legal?

I have $2,400 on a credit card (my balance) with Bank of America. I have a $4,400 limit. They offered me the option (via email) to do a balance transfer for 3.99% for a year on top of the 3.99% I am paying on the $2,400, which is a promotional rate through October 2009. So I did two balance transfers to pay off two little cards ($700 and $600) so that those will have a zero balance and be paid off, and have three cards consolidated into one at a 3.99% interest rate through the end of the year. I plan to pay it off well before then.

My interest rate on our Bank of America card was raised from 14.99% to 23.99% in November. I wrote and requested the lower rate back. I was told the only way that would happen was if I closed the account. I requested that the account be closed and the 14.99% reinstated. I received a letter advising this would be done. Now it has not been done and they are dinging me with late charges. A closed account on my credit and I am unable to make a minimum payment with the higher interest rate. I can forward you their letter if you need it.

I have a MasterCard and a Visa with BoA. They have had the same billing date since June 2008. The Visa has a much lower interest rate. In December 2008, the billing cycle for the Visa was shortened by 5 days. I did not notice this but I did pay both bills by the due date of the Visa. I received the January MasterCard bill and noted the due date of 1/14/2009 (the new Visa due date is 1/9/2009). I paid the bills electronically on 1/11/2009, which means the MasterCard is on time, but the Visa is two (2) days late. I have now lost a very low interest rate on the Visa card. I believe BoA did this on purpose to make my payment late and force me into a higher interest rate.

They increased my rate out of nowhere from 14.99% 24.99%. They said this was done to all BOA credit card owners. How can they do this and get away with it, especially in the economy's state right now? It's like they want you to go into debt!

I opened a personal account with Bank of America in 2000 and a business account in 2007. In Jan. of 08, I went to use my business credit card to find out it was denied. With many attempts to get a representative who speaks English, it was explained that they looked at my personal credit history and decided that I have too much open credit so they closed both of my accounts. How dare they?! I have a lot of credit; however, nothing was derogatory at all! I always pay my bills and pay them on time. Also, every 6 months as they tell me, I call to get my interest rate down, and yes, you've guessed it. I don't qualify for that! This company is the worst and has the worst customer service. I can't wait to pay them off and be done with them.

I received a 2-for-1 airline certificate offer from BofA. The offer was quite explicit and referenced my account number specifically. To qualify, I had to spend at least $250 on my card before February 15th. I was charged more than that. When I called to find out which airlines would honor this offer, I was told by Nicolle ** (marketing supervisor) that this offer did not exist and that it was sent in error, and I should not have received it. I feel quite certain that I am not the only person to receive this offer, and whether it might be a thousand or tens of thousands, it stands to create significant activity on BofA World Points credit cards without their honoring this agreement.

I have had a credit card with BofA for 10 years. It was one of the old MBNA cards and I had been very happy with MBNA. I always paid on time full amount, except maybe 2 or 3 technical delays like vacation, and fees had been waived so it makes everybody happy. The trouble started when my card had been bought by BofA. I believe that they tripled the interest rate, which is not a problem for me because I always pay the full amount. But once I had been on vacation and BofA had received my payment the next day, they charged almost $50 for that.

I have been long-standing customer of Bank of America. With no late payments made at all, they increased my interest rate to 21% (doubled). When asked why, they stated it was because we were making the minimum payments. I thought that is how you remain out of default. We are opting out and hoping to find a means to pay the account off in the next month or two. This is a total scam and should be illegal.

Bank of America aka "We don't care about our Customers" closed our credit line with them in Dec. 2008 without notifying us they closed the account. We have automatic payment setup and were not late on any payments in about a year or so. They have us locked into a high interest rate of 23.98% and will not lower it even after closing our credit line. Now, we are paying for a closed account we have no access to! I feel BOA breached our contract. There must be something we can do to get them to negotiate a lower interest rate due to there being no risk on this account we cannot draw from our account. We never drew any money after we consolidated our bills originally. Can someone help us go after this bank that does not care about their customers?

My terms were changed, and the reason that was given was that I was carrying a balance and was making only slightly more than the minimum payment. I have not been late or missed any payments. My payments on that card have nearly doubled, and I will no longer be able to make the minimum payments without having to go to a debt management firm.

I have had four or so business credit cards with Bank of America for several years. My interest rates range from 9 to 11.57%. I have not been late on payments for years. Recently, I have only been paying the minimum payments because of our financial situation. Now, because of the economic crisis the world is in, Bank of America has lowered all of my credit limits by thousands leaving me within $1,000 off each balance. Then, to add insult to injury, I received a letter that stated they are raising my interest rates to 22.99% because I have too many accounts with balances and the proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high. The proportions were not as high until they lowered my limits. What I want to know and have asked the Customer Assistance Department is how this helps or encourages me to pay down my balance quicker? The answer? It doesn't. It just helps them get a stronger hold on me and choke me. When and if my business does fold, Bank of America will be the first account that I will not pay. I absolutely despise them, and this should be against the law!

I've had a credit card with BOA for years. It was one of the old MBNA cards which APR tripled a month before they sold out to Bank of America. I paid the balance off and didn't use it for about six months. I ended up using it once and it was declined, so I called them up. They reinstated the card, sent me a new card with the full available credit, which was very good by the way. Suddenly, my charges are being blocked standing in line at the store! I called to ask why and after passing me around to five different people, I found out the card has been cancelled! Without any notification at all, a month after I got the card in the mail with full available credit, the card is cancelled?

My wife's credit card interest rate just jumped from 13% to 25% because of a review of her credit report. She has never been a day late on a payment and has been a loyal customer for years. This is criminal. We have cancelled her card and are refusing to pay on it until the interest rate issue is resolved. BofA refuses to even discuss it and we are looking for an agency to help.

My minimum payment due suddenly went from around $89 a month to $210 a month. When I called and asked about it, I was told that new legislation permitted them to do it and as an example, they used someone who has a minimum monthly payment of $15 and a high balance doesn't have to take 40 years to pay it off. This is the most absurd thing I have ever heard of. What do I have to do with others? What kind of crazy legislation has allowed this to happen? I thought we were in a recession? When I asked about a payment plan, I was told it would then cost me $240 a month!

I have had a BOA credit card account for a few years. Recently, my interest rate was raised to 28.99%. I contacted them to find out why and they said we had a late payment. We have always paid many times the minimum payment and usually keep our balance paid off. But due to one payment that was late by 2 days, they jacked up our interest rate. I asked to speak to a manager and was told they would not do anything about it. We paid off our balance of $534 in preparation to close the account and our next statement showed $0 due, but a $9.64 finance charge even though the balance was paid off. They said this was an accrued finance charge that occurred after the last statement had been sent out. Closed the account and will never do business with them again! I would strongly suggest anyone thinking about using BOA to reconsider and go another route.

I don't know if anyone had a balance on a previous month's statement, and then the balance for the next month is about the same?! Of course, I called and informed BOA that the balance on the next or upcoming statement is in error. Nobody can reason with these goons. I strongly believe that BOA is overcharging on the finance charges and putting it in their pockets. I can't wait to see what my balance will be in Feb 2009!

I have a credit card with BOA. They mailed me an advertisement offering a line of credit up to $50,000 to either consolidate or use for whatever I want. I wanted to consolidate my student loan and a loan from Home Depot I used to put Impact windows and shutters. I have great credit score and pay all my bills on time and more than my minimum payment. They say on their flyers to apply, it will take only 10 minutes. It took me over an hour of waiting on the phone! Now, after I waited over an hour on the phone to be taken care by a second representative, trying to pull my leg on the information he was reading on my credit history, not only that after I explained twice, including him, that the loan was for consolidation purposes (he could see on my credit which loans I wanted to consolidated), he asked for a second applicant which I don't have and I said I did not think I needed because I show I pay everything on time, I own my house, and I want to consolidate to reduce my debt. He denied me the help.

I called for three months to have my credit card rate reduced from 27% to 6% as stated on SCRA Act for deployed military member and was given such a hassle, not to mention they said no many times and through countless faxing paperwork, emails and phone call, they finally agreed to lower my rate and then without my consent close my credit card. This pissed me off because all I wanted was to reduce my rate to pay off the card faster and to feel a sense of security while on deployment and this is the ** I get after being a customer since 2003? This individual said he was the manager and that there is nothing he can do and questioned my ability to make payments? I have never been late. I just wanted to lower my rate.

About a year ago, I was notified that the interest rate on my BofA credit card was increasing to 27.27% from approximately 14%. Then in the course of two weeks, my credit line was cut by $900 first followed by another decrease of $600. The same action of an interest rate increase was initiated on a second BofA card I have, thereby locking me out of the ability to use that credit card for purchases or other means.

APR was raised to almost 30%. This was due to my payment of the minimum each month. Paying almost $400 a month for a credit card is absurd! And, $100+ of that goes to the interest!

Receiving statements for credit card belonging to my deceased girlfriend for over a year. I went in person to Bank of America and was put on a phone to take care of this. I assumed since I was only an additional cardholder when they said they would give me my own account, that's what would have happened. Instead they gave me my own account and attached her balance to it. I never signed anything nor had I ever used any Bank of America charge card. There is a fraud alert on my credit because some of the charges used my social security number and her name. I have been speaking with BOA on the phone and by mail for over a year and have not accomplished a thing. I have sent at least 5 death certificates, spoke with that dept and have requested fraud charge paperwork, but to no avail have I received anything other than a monthly statement with my deceased girlfriend's balances that were mostly fraud charges.

Bank of America dropped my credit rate from $18,000 to $2,250. They said it was due to a late payment, however, I was late 9 months ago and have made consistent payments since then. They also dropped the rate just above my current balance. I believe they did this because they can charge me over credit limit fees if I go over the amount. My intention is to pay this amount off as soon as possible and not use this card, except enough to keep it active. This will hurt my credit score and I feel it is predatory. I was told if I close this account, that will reflect badly on my credit score too.

I paid my card payment over the phone on 12/27/08 - $200. These bozos charged by bank account $20,006.50. I called them to say, "Error made, please correct." So sorry, they can mail me a check for the amount after it cleared. I explained to them that it will never clear my bank for 2 reasons, wrong debit amount and no $20,000 in account. "Sorry, that's the only way." My bank declined the debit. My bank account (with 14 pending transactions to others) was now screwed up for several days. My bank fixed the problem. Lo and behold, on 1/1/09, BOA resubmitted for payment the $20,006.50! I called the number (holiday of course!) and a guy in India told me "So sorry but policy is to resubmit twice before taking action on my account!" Now, the account is screwed up twice! I missed time from work, NSF fees, etc. I called again. "Sorry and oh, by the way, your interest rate will likely go up but we'll fix that." Sure, like you fixed it the first time error was reported!

My credit card was reduced from $5,000.00 limit to $500.00 limit after the account representative reviewed my account. I am in excellent standing with Bank of America and have done most of my loans with the bank. After consolidating my bills and paying off both car loans, the bank rep decided I am now over extended and reduced my credit line down to basically what I owe the bank on the line, making it so close that if I would have been late, I probably would have seen my rate jacked up. But then they took my only credit card that I use for online purchases and reduced it from $5,000 to $500 because my loan was now considered unsecured, and they need to take all my extended credit away.

I have had a Bank of America credit card since 2006. I have always made my payments or paid off balances in full. I recently had requested access checks from BOA. Having not received them 10 days later, I called to request a cash advance, a direct deposit to my checking account. In the course of updating my information, the customer service person inquired about my recent balance payment of $4800. He tells me he needs to know where I got the money for that payment. Then he starts asking me if there is income I am not reporting to them. When I tell him no, he starts asking if I have trouble paying my bills. My bills are always paid on time. He then proceeds to inform me that he needs to drop my credit limit on this account from $5000 to $1200. When I asked to speak to a manager, he continuously asks, "What do you think they can tell you that I haven't?" I had to now argue with him to speak to a manager.

Bank of America credit card company raised my interest rate from 10.99% to 25.99%. I have been paying on time, have a good credit rating. I have been working hard over the last 7 months to improve my credit score. I have been educating myself on this and improved my score. Out of the blue, they raise my rates. They said my debt to income is high so they bumped it up. Is this legal???

We received our billing statement from BOA and a small insert was included pertaining to adjustments to our APR. BOA was taking away our fixed 9.99% and bumping us to a variable of 25.99% due to having high balances on existing revolving credit lines. We consolidated our debt with the exception of BOA 2 months prior to the receipt of the above mentioned statement. I tried to explain that to the specialist on the phone, but he stated there was nothing he could do.

I am disgusted at the high interest rate of this acct. I had just consolidated all my cards that came to $24000. They gave me a great int. rate. I had been a member before this with a great history. I have great credit and always pay more than owed and always on time. I cannot believe that the government is helping this companies, but who is helping the common consumer. I am one who pays their bills yet they hiked up my interest rate to 25%. Outrageous, if I continue I will pay BOA $65000 dollars on a $24000 loan..This is outrageous. Who is helping us..???

As many people have recently done (or have attempted to do) I called Bank of America to see if they were willing to lower my current interest rate. I don't usually like requesting this kind of stuff because quite frankly, I have an accent and unfortunately in this day and age people still judge me because of it. But I thought what's the harm in asking? The worst they could do is say no, right? Well little did I know. Without asking, without warning, and without my consent, the Bank of America supervising customer experience representative CLOSED my account. They simply said, "You're asking for a lower interest rate indicates to us that you are a higher risk individual." I called back and was treated with such utter disrespect and callousness that I could not imagine a company that could run this way. I had this account for over a decade, and in a split second they closed it without good cause?

I had applied for a loan and then a credit card through Bank of America and was denied repeatedly when I had a decent income and had a decent job. When I was taking some really harsh extreme medicine treatment and was on disability, some credit card salesman called me up and tried to shove a credit card down my throat. I had been upset, so I declined all offers in the mail. I think at a certain point that they hired telemarketers who got a commission for all the credit cards they sold. I told one of them NO WAY, I didn't want it. He quickly said he was going to send it to me in the mail and hung up.

I hold a joint American Express Card with my wife issued by Bank of America. We have carried a balance on the card since 2006. We have always made timely and accurate payments on the card balance. In December 2008 I realized that our finance rate was suddenly adjusted from 9.9% to 23.99% for no apparent reason. After contacting Bank of America, I was told that in August 2008, notice was mailed to me that I would receive a rate increase unless I 'opted out' of the increase and refrained from continuing to use the card (we have actually not used the card during the 2008 calendar year).

I have an existing credit card with Bank of America. Evidently, Bank of American recently took over the balance of my other credit card. I was therefore, unaware that I now had 2 Bank of America cards. When I received my statement, I sent in my payments not realizing I was making a payment to the wrong charge card. I ended up with a $2478.00 credit on one card and the other card is showing delinquent. I contacted BoA and was told that my interest rate has now gone from 8.99% to 28.99%. They can see where I made the payment to the wrong account. Who would keep a $2478 credit on a charge card? I have asked them to close both accounts and put my interest rate back to 8.99% so I can pay this balance off but they refuse. I live in Michigan, lost my job and have just recently obtained a new job. I will never be able to pay this card off with this incredibly high interest rate. Before the current economic conditions, my credit score was 800+. Can someone please give me advice on this issue?

On Wednesday, Dec. 17, I called Bank of America at the above listed number to discuss the fact that suddenly my prior interest rate of approx. 8% had been raised to 23%. I had recently only one late payment because I had thought it had been paid, as I usually pay my bills on time. I explained this to the man who answered, who told me that I also had had some (minor) overlimit charges. I was transferred to James **, and I discussed my request. "We do like to work with our customers," he said, "Just make a payment to bring your balance back under limit, and we'll work with you."

I am glad that the government has finally decided to put some limits on credit cards but I regret that it will not take place till 2010. Our biggest problems has been with Bank of America... They are now charging us 19.99 % interest although we are paying our bill regularly now. We have written and called. Sometimes the web site email response gives the promise of some relief. However, when I called, I got varying reasons why they would not lower our rate. Yes, there was a time when we were a little late but we were never in default which is what one representative claimed. In the past 6 months, we have been making our minimum payments in a timely manner. When we are able we pay more than the minimum, we do. Yet Bank of America will not lower the rate.

Listen to this: I had a credit card with MBNA (EBAY) for about 2 years then Bank of America took them over. My interest rate was 5.9 for 4 years (the life of the card) then all of a sudden I went online to look at my statement and my interest rate went from 5.9% all the way up to 19.99. After I spoke with three different people I spoke with a woman named Cathy ** who is a credit specialist. The number I reached her at was **. I wanted to know why my interest rate jumped 15 PERCENT. She said that I had such a good rate for so long and that it was a mistake, plus the bad economy and the best answer she gave was that was the cost of doing business for Bank of America. I almost died when I heard those EXCUSES.

I spoke to Todd in the rates department to inquiry about a lower interest rate. He was very rude and because I had other balance amounts on my other credit cards, he informed me that he was canceling my card. I have paid my bills on time and have paid at least the minimum required. Does Bank of America have the right to do that and can I take any action against them? When I asked to speak to a supervisor, they say that there is no supervisor in that department or one is not available. The last person that I spoke to said that she would have a supervisor return my call next week.

As many, I received the letter from BofA that raised my interest rate to 25% on my card. I called them to find out why. There was no explanation so I asked them to lower my rates back to where they were. I stated they could look my payment history up and clearly see that I pay at least of 2 times the minimum payment every month on time. Last month I paid 4 times the minimum. I try to explain to the person on the phone that my credit history with all accounts, including my truck loan, have been paid on time and with more paid than what the monthly amount due was.

Two months ago I received a letter in the mail stating that if I did not respond my interest rate would go from 12.9 to 28.9%. The catch was I would not be able to use the card anymore if I did respond. This was fine for me because I am in the middle of paying off all my debt. Bank of America stated that they did not receive my response and jacked up my rate anyway. I have never made a late payment with this bank. I was outraged! 12/16/2008 I received a letter dropping my credit line from $10,000 to $6800. Take in mind my balance is $6200, never made a late payment and overall have strong credit with very good income. This has dropped my credit score significantly to the point now where I can't even get another card to transfer my balance. Where did the bailout go?

Two months ago I received a letter in the mail stating that if I did not respond my interest rate would go from 12.9 to 28.9%. The catch was I would not be able to use the card anymore if I did respond. This was fine for me because I am in the middle of paying off all my debt. Bank of America stated that they did not receive my response and jacked up my rate anyway. I have never made a late payment with this bank. I was outraged! 12/16/2008 I received a letter dropping my credit line from $10,000 to $6800. Take in mind my balance is $6200. Never made a late payment and overall have strong credit with very good income. This has dropped my credit score significantly to the point now where I can't even get another card to transfer my balance.

On October 13th, I needed to make a purchase on my Bank of America Visa card. I contacted them and spoke with a person named Andrew. I told him I would like to make a purchase and I asked what my limit was. He said that he would raise my limit due to the fact that I am a good customer. What he NEVER told me was raising my limit only for one month and as a result if the amount I charged on the 13th of October was not paid off by the 13th of November that I would be in serious overdraft and as a result, I would owe overdraft fees and would no longer be in good standing with the Bank.

I opened a credit card with MBNA four years ago, who promised me 5.9% interest for all transactions and that they would NOT raise the rate for any reason other than late payments. My MBNA credit card was taken over by Bank of America, who recently raised my interest rate to 19.99% without ANY reason on a $25,000 balance. When I contacted them, they stated it was within their rights. My minimum went from $350 per month to $750 per month!

I have recently lost my job and had a Bank of America payment due on November 30, 2008. On Sunday November 30th I called Customer Service to make sure that if I made a payment on the 30th before 5pm that it wouldn't be counted late. I spoke with a gentleman and he said, "Your payment will not be late if made before 5." So I made my payment. BUT guess what... I was CHARGED a $39.00 late fee. I transferred the money previous to cover the payment so I had to pay a fee for that as well. If I would have known I would have been charged a late fee anyway I would have just paid it the following Friday and just had the 1 late fee not a late fee and a transfer fee.

I have an FOP Grand Lodge Platinum Master Card credit Card issued by NBNA bank in 2004 at 4.9% interest. Since Bank of America bought NBNA, this bank has constantly tried to make me agree to accept interest increase in my agreement. In 2007, the bank wrote me twice trying to make changes to my agreement, but both times I wrote back (in a certified mail) rejecting any changes then or ever. Now Bank of America had increase my interest to 18.99% without any reason putting it out of my range to pay. They mention that a letter was sent to me in August and that I should had reject the changes then. I have a PO Box and I am the only one with a key and I always go through all mail. That is very unrealistic that after I refused any change twice before, suddenly they notified me about the changes in August 2008, and I didn't respond. Not true.

My interest rate on my credit card went up to 28.99% for being one day late using Bank of America's online bill pay. When I called to discuss it, customer service suggested I transfer the balance to the MBNA account which a zero balance for the past 12 months - they raised that interest rate to 24.99%! Customer service gave me the phone number to their rate department to request they lower it. Guess what the rate department did? Closed the account on me and rudely told me to go seek Consumer Credit Counseling! I have never defaulted on any debt and this will have adverse impact on my credit score.

In September 2008 the APR on my Bank of America Platinum Plus Visa card was raised from an accumulative 20.99% to 27.99%. I have a FICO of 720. The account has been open since at least 2000. The APR has increased at least 1 point every 2-4 months, bringing me from a 8.99% to 20.99% prior to the hike. I have not made a charge on this card for at least 6 months and am more than $1000 below my credit limit. I have used their auto payment features for years. When I changed banks, their online bill paying service removed the old bank account immediately while taking 30 days or more to add my new bank. This caused one payment to arrive late when I was unable to send it until after I learned they did not register my new bank account within the payment window. The excuse I was given was that I should have made a manual payment and not relied on their auto payment service feature. They eventually refunded my interest and restored my APR when I complained to the Better Business Bureau.

I am writing to you on behalf of possibly thousands of Bank of America credit card customers who are being forced to close their accounts or else face certain damage to their credit standing - which for many of us has taken years to establish. I have been a credit card customer in good standing with Bank of America for many years. In fact, I was a also good customer of the original card issuer, MBNA (subsequently bought out by Bank of America a few years ago). Having always paid my card in good faith, I was shocked to learn that Bank of America had determined that because of a recent audit of my credit report, they now viewed me as a credit risk. Not because I was ever delinquent on my accounts, mind you, but just because they thought so! I have always been a responsible borrower and have paid on time.

Others should hear my true nightmare. I was in a store and attempted to use my Bank of America Visa to pay. It was declined for the first time in 25 years. A week later, I got a notice that my $13000 credit limit was decreased enormously. This was no problem till I noticed it was lowered well below what I already spent through that card. I.E. I was well overdrawn. On top of that, my percentage rate went up to 23.9%. I am 70 and in good health and on a fixed income and the amount they wanted me to pay was more than 1/2 of my income to avoid overlimit and late charges. ($39.00 each month). It averages to about $20. Going toward my principal if I pay minimum payments. Since I was unable to pay This huge amount and would have also had to pay at least $220 over that amount to avoid the interest charge putting me overlimit again the next month.

I did not receive a bill in the mail and therefore missed paying a monthly bill. I was on a special program for 4.99% for 4 years. Because I missed this 1 payment - they upped my interest rate to 8.99%. I also received a letter from them stating that because of my non-payment that they have lowered my credit limit, and raised my interest and charged me $35. After I made the $700+ payment including late fee - I called to let them know I did not receive the bill and to see if I could get back on the 4.99%. They said NO - canceled both accounts and transferred me over to a credit counseling center. Of course I was left on hold and no one has called me back from there either.

The Bank of America increased my interest rate from 7.99% to 15.99% without properly informing me so that I could decline the increase. They claim they sent something in the mail; however I never received the notification. There is a balance of about $13k on the card. In my opinion any notification of this type should not be sent through the postal service. We have in the past received mail that was not even addressed to us, and I believe it is possible that this particular mail notification did not arrive at my mailbox. Banks certainly have no problem calling people on the phone when they want something. So in this case why didn't they call or send registered mail to assure that I was properly notified? My monthly payments are more than double what they were.

They raised my interest rate for no reason from 12.99% to 27.99%. According to them I have no late payments or any negative marks on my credit. They said that they mailed a letter out notifying me of this change and giving me the option to decline it. I never received this notice. I also conveniently never received my October 2008 statement which is the first statement that reflected this new rate. I paid the same amount I have paid every month for October only to find out that my payment was late since I had not paid the higher minimum payment as a result of the increased rate! They can't tell me that they sent this information to me. I have every statement on file from January 2008 to November 2008 EXCEPT for the October one! How convenient for Bank of America!

Never late on credit bill - Minimum due jumped from $44.00 to $76.00 in 1 month with no purchases. Cust. Srvc stated new calculation of payment due to help people pay down their debts? 1% of balance plus the monthly finance charge! I argued that the finance charge is already included in balance and you want another $27.00 on top of that? $54.00 a month in finance - up from $27.00/month? My APR is 6.9% - Locked in! This is now a 12.9% Apr? I was dismissed by a supervisor stating, I do not know what I am talking about...

I opened a BofA account with a Visa debit in July. I went to Asia on November 16. Prior to leaving, I went to my local branch to alert them of my international travels so they would not put a hold on my account for suspicious activity. I got to Japan. I tried to pay for a sushi dinner, and my card was declined. I pulled out my Washington Mutual card and it was accepted. The next day, I tried to pay for my hotel bill at the Intercontinental, and my card was declined. It was horrifying. My friend paid for the hotel. It was expensive.

I have been a customer for years, balance of $10,664, interest rate of 5.9%. They increased the interest rate to 20.49%. I called them to reject this and she said, "We want to see you reduce your credit limits." Seriously, by raising the interest rate and charging me more!!! I told this lady, "We are in the process of building a house and have a high limit on a Menards card for temporary building expenses and it closes when we close on our house!" She said, they just want to see us reduce our credit card limit. The balance on the Menards card is below $100. My complaint: THEY RAISE INTEREST RATES BECAUSE THEY WANT TO SEE PEOPLE LOWER THEIR LIMITS? How can they, when they raise the interest rates?

I have a balance of about $17000 with Bank of America. Even though I have a high balance with them, I have always paid my bills on time. In fact, I have an astounding record of paying bills on time and never have I defaulted with Bank of America. Recently, I realize that BoA readjusted my APR from 7.99% to 14.99%. They told me that it was within their right to readjust the rate however they wanted. Well, so I complained and begged them to lower my interest rate because I'm having so much difficulty paying my bills. Anyway, they agreed to lower it but then the following bill the rate was still at 14.99%. I called in and complained and they told me that they raised it back up to 14.99% because I used my card. Who the hell knew that I wasn't supposed to be using my card? They never said that they would raise my interest rate back up if I used my card again. The fact is, I didn't even use my card, it was an automatic payment from eBay for like 3 bucks.

An offer for 0% till Oct 2009 on an existing card. So I wanted to move line of credit from 2 other cards with the same Bank of America. They said I had to pay in full the 2 cards and would then move the credit limits from both cards to the card offering 0%. I did & then that took the credit limits away & kept the money. We are self-employed and make all our money in the summer months and budget our income to last till the next season. Now we have no $ and Bank of America won't give us the credit limits or our $ back. They are unwilling to help in any way even after numerous attempts. Please help. We have no $ to pay any bills or living expenses and won't have any income till the business starts up in the late spring of 2009.

Without going into too much detail... when I called Bank of America on 12/3/08 concerning the change to my credit card bill, I was greeted with appreciation for being a long time good customer since 1999. Despite this, I was treated like an unwanted stepchild. I was denied the right to speak with any supervisors and was on the phone (mostly on hold) for two hours only to be told that no one could help me and that my interest rate could not be lowered under any circumstances. In fact, after nearly an hour and a half on hold, a rep finally told me (while laughing) that I had even been forwarded to all the wrong departments.

I opened an account with Bank of America for my home renovation 1 1/2 years ago at an introductory rate of 6%. After I lost a large consulting project I could only manage minimum payments every month. I never missed a payment and have been a Bank of America customer (or acquired companies) for over ten years. Most recently my interest rate was increased to 28%. When asked, Bank of America explained they wanted me to pay my principal down more aggressively. I told them that that made no business sense. If they wanted me to pay my card down faster they should lower my rate. I am sure more people than just me got this notice. It will drive people into defaulting on their payments, I am sure.

I received a promotional credit card offer in the mail. When I got my first bill, a 3% fee was charged. I thought I had read the offer thoroughly but sure enough when I went back over it, it could very well be interpreted that a 3 % fee would be charged (It was very deceptive). Ok, my mistake, I accepted that. I have made payments every month since the account has been opened (approx 10 months). Apparently, a payment was a couple days late. I called and was told the late fee would be reversed and that I needed to make my payment by the 22nd of the month. I doubled up on a payment and started making my payments around the 1st of the month, that way I would never be late.

BoA offer a loan at 7.9% 'for the life of the loan'. They changed the rate to 15.9% without reason. They will not reinstate the old rate.

First of all, I have never been late making payments to my Bank of America cards. I had a credit limit of $32,000. I never asked for this amount, they just gave it to me. I have been paying on balance transfers and the interest rate just skyrocket to 27.9%. So having just recently obtaining three credit reports from my American Express Secure Credit, I learned that my credit was good. It was a 740 average for the three. They based the score on several items. So, I called Bank of America to see if they could lower my rate as I thought that it was exceedingly high. They told me that they had gotten information from Equifax Credit services that led them to believe that I required a higher interest and then told me that they were going to send me to another line to get credit counseling.

I noticed the interest rate on my credit card had jumped from 6.9% to 11.9%. I immediately called Bank of America and was told that three months and 14 days ago, they mailed me notice embedded in my statement of the increase leaving me three months to opt out. I never saw such a notice. I never missed or was late on a payment, bounced a check, ANYTHING. I have an EXCELLENT record of payment and usage. The information given was clearly purposely sketchy and misleading (I kept excellent notes). After two discussions with the credit department, was told the deadline had passed. I requested a copy of the notice, so far three weeks later none has arrived.

I was offered an AK VISA card in 8/08. I got the card in August, used it in Sept, paid it in Sept and as of Dec 2nd have not received my 16,000 miles credited to my AK Airlines freq flyer acct. I have called BOA and they said that my AK acct was not a valid number but it was shown on my BOA card sent to me by your company. One of you agents said I need to get a number AK freq flier acct. I did, called BOA back to say that it would take 10 business days to get this changed over. 10 days went by, so did 20 and 30 days. I called AK airlines to make sure my millage was credited. Of course not it wasn't. They now say I need to keep my old number in order to get my mileage transferred.

I just received a bill with a rate of 24.99% and told me there was nothing I could do but pay it. I have nothing on my credit report and have never gone over my limit or have never even been late, not even one time. They said I could have opted out in August but I never received the notice they claim to have sent.

I have had a credit card with BOA for several years. I paid my payment on time, every month. Then, when my balance reached a certain amount, the interest rate jumped. I called to talk with someone about the rate and in a very rude way, simply told me they could do nothing to help me. I am a single woman working in retail sales on a very limited income. After the call, I received a letter stating that my account had been closed and my payments were going to double.

Though I have never been late on a payment in over 2 years (since I opened the card) and have been paying down my balance, I am 6 - 7 thousand below my max, B of A ran my interest up to twice the agreed rate and canceled my card. Attempts to get them to reverse this decision were met with hostility and belligerence. They act as if they are doing me a favor for allowing me to give them thousands of dollars in interest!

I had auto payment for my BoA credit card set up with my stock broker account. Withdrawals took place without a problem until October of this year when Bank of America didn't request a withdrawal/payment. Then they billed me for overdue payment and interest fees. Their help line was unavailable, their live chat help for online banking was out of service. I talked to about 8 live people who transferred me back and forth and said nothing. I finally got them to remove the fees and then I closed my card which I have had since 1998. They were rude, ignorant and lazy.

Bank claims they do not keep your personal data for more than 25 months. What is the records archive storage regulation pertaining to your credit card original application to open the account. They claim they remove all the data after 25 months. Wife's credit was damaged because according to them she was a co-applicant on a card. They refused to send physical proof of this saying data is removed after 25 months. Card was issued 4 years ago.

Jumped my credit card interest rate from 8.9 to 22.49 even though I haven't missed any payments, nor have I been late. I will not be able to continue to make payments since this will make my payment over double what it is now.

I helped my dad call BoA to ask for a lower interest rate (he doesn't speak English well) on his credit cards, and my dad had called earlier this month, but he didn't really understand. So I was talking to this lady, and she pretty much said that he wasn't qualified for a lower interest rate, and can only be if he pays on time. (which he does, but I didn't know that until after the call because my dad went to the store right after the caller person talked to him to let me talk about his account- so what is this lady talking about??? ] She seemed nice, until she realized that his account was in a lot of debt and that BoA had canceled his card. I understand canceling the cards, but damn, her attitude was totally different. And then I asked her what we can do, she pretty much said there's nothing to do. And then I asked for a supervisor, and she said she was the highest I could go. And then I started saying that she was not helpful, and as I was about to say I wanted to speak to someone else, she hangs up on me. HANGS UP.

I think Bank of America is intentionally sending out credit card statements late in order to trick their customers into paying late so that they can then jack up the interest and late fees. My business credit card statement came in last Friday's mail (11/21) and is Due this Friday (11/28). I was out of the office last Friday and yesterday (Monday) so now even if I put it in the mail today (11/25) it might not get there by the due date. I had to drive all over town to find a Bank of America so I could pay in person. I looked at the envelope that contained the statement to see when it was mailed to me but there is no way to determine this - its a postage prepaid envelope so it's not postmarked.

Last month, my card was used to buy an airline ticket by an identity thief, and I thought I had the problem cleared up. Yes, the charge was removed and a fraud adjustment made to my account and a new account number give to me. However, they jacked my rate up to 19.99% from 15.74%. I wrote them a couple months when they notified me of a rate increase unless I wrote them a letter contesting the increase, which I did. Until now, the rate was kept the same. After the fraudulent charge, the rate jumped right up. It doesn't seem to matter whether I made the the charge or someone else did fraudulently, they are going to increase the rate for any excuse. This is abuse to a person who has always paid on time and always more than the minimum amount. That doesn't seem to matter to this company. Only profit at any expense matters! This needs to be stopped. I will be contacting them today, but I first wanted to put out a heads-up on this company.

Called BOA to ask for a lower interest on my accounts. When asked why, I was honest and explained to them that there was a large increase in my home heating budget payments for this coming winter, and lower payments on my credit card and loan would help. They told me that I was making my payments on time and at this time could not help me out. My next question was my downfall. I asked if there was a problem making my payment on time (not that I was expecting there to be one) would I be able to avoid large late fees etc. Before I could get finished they had closed my loan which had a line of credit and my credit card. They put me in contact with a company called Nova Debt with offices in California and New Jersey. This was the only way I could now deal with BOA. Nobody else to talk to.

On October 21, my Bank of America card was declined at the Post Office for $2. Knowing I had credit I called from work only to find out that my APR had been jacked from 14.9% to 30% overnight and my payment had doubled and my available credit had been sucked up by a $190 finance charge. After talking to a representative, I found that after making 1 payment ONE HOUR late (online) and another payment 2 days late and gone over the limit, my rate changed to a default rate. When the rate changed, I went over the limit - yes over the limit with finance charges - I was charged a fee of $40.

Since they became more or less a finance company (some type of merger with MBNA, HFC, they became like predators offering more and more credit to people, like my wife and myself). We charged too much, but always and still pay everyone on time. This practice we thought would save us from outrageous finance charges. We were wrong!!! They raised our interest rates to 24% and they're probably not done. They seem to be able to do any thing they want along those lines. If our debt ratio is bad, how does it help to raise interest rates. They should be lower taking into consideration a good paying record.

I have 3 credit cards with Bank of America for 6 years now. I have a very good credit rating so they offered me more than I really needed. I have been very good with paying on time, more than the minimum payment for the last 5 yrs. Then this real estate collapsed with the mortgage subprime, and we were very much affected by it. We have relied a lot on these credit cards to help us get by. But lately, with everything that is going on right now in the economy, I have only been paying the minimum payment, but still on time. BOA lowered my credit line.

I am writing to complain about the actions of Bank of America. Back in August of 2008, they started sending out notices raising their rates from 14% to the 25% level to users of their cards. Even if the credit cards were paid on time, it did not seem to matter to them. There have been various complaints against them in other states and in California. They continue to raise people's credit lines and then they send out notices stating they are raising your interest rates to astronomical levels if you continued using the card. I considered this a bait and switch program devised by their corporate office. I also consider it to be predatory lending which needs to be curtailed if they are to operated in the state of California. Even if one has done business with them for years by having their checking, savings, and other investments with them.

Bank of America alleges that I have a credit card and balance due with them, which I do not. They refuse to send me documentation of my membership regarding the credit card or supposed payments to them for use of the card.

My husband called Visa to ask for an extension on both of our Visa cards since he lost his job and never been late, the representative said there's no extension and transferred him to a credit counseling service. He refused the service. A week later we received 2 letter stating that the accounts were both closed. We called and they said that they cannot be reopen even though we've never been late. We told them that it will worsen our credit rating and also told them that we've never been late. They did not care. We said to them that we've had a relationship for several years and once we will be done paying these cards off, we will not reopen the credit cards with them if they don't work with us on at least leaving the credit open so our Ficos don't drop, at that point the representative said, "Do what you gotta do." Wow - there is no way we will ever do business with Visa again. I will do everything I can to make my complaint known because this is crazy... I have never been treated by a creditor this way and never ever even been late. WOW.

My credit went from 7.90% to 15.99% and out of the last 13 payments, I paid over the amount due 12 times. I cannot catch up now. Now it is making me fall behind on other bills. There was a fine print that I did not read but I pay my bills. I do not look at fine print. When I am paying twice minumum payment thought to be in great standing

First, someone from this department lied to me and told me my account wasn't even a Bank of America account. I knew it was a lie because I had spoken to someone previously, regarding my account and they told me they were from Bank of America. I asked to have my interest lowered because I heard on the news that some executives from Bank of America were receiving $250,000 bonuses. I figured if they could afford to pay that much in bonuses they should be able to afford to lower my interest rate by a few percentage points. Both Chase and Citibank lowered rates for me previously. Bank of America refused to do it for me. This is the worst bank I have ever dealt with, and I have been dealing with banks for over 40 years. First, how ridiculous to lie to me. Next, why not honor my request as two other major banks had done.

I had a $35,000 credit line and a $20,000 credit card with B of A. 9 months ago, the line was maxed but I sent them a few thousand a month and now the balance is $15,000. I just got a letter from Scott ** saying they were reducing my line to $19,000. I've never been late. They gave me an 800 number to call if I had any information that I could give them so they could reconsider the decrease. I called the number and talked to a guy named Danny. He told me it was because I had been delinquent but when I asked him when I had been late he couldn't find any incidents. So at that moment they should have reconsidered. Nope, basically he told me he had no authority under any circumstance to reverse the decision. When I asked for someone who had the authority, he said that there wasn't anybody who could reverse the decision. I told him that if there was never anything anybody could do, that they were wasting my time by giving me a phone number to call with information that they would use to reconsider when there was never the possibility they would reconsider. I want to talk to Scott. The guy who signed the letter I got.

My rate on their card went from 15.9% to 25.9% because they felt my debt ratio was too high. I have not been late on my payments and have always paid more than the min. payment. When I questioned why, their response was that they could raise it if they wanted to.

Bank of America is horrible. I was a credit card customer for a number of years and they jacked up my interest rate out of nowhere and for no reason. I was never late with a payment. I called to find out why and they said a notice had been sent to me explaining that the interest was to be raised. I never received such a notice. When I asked for a reason why the interest rate was going up, they said it was due to my credit score. I said that was ridiculous as I had never skipped a payment or paid below the minimum. They told me to check my credit reports. My credit was fine, turned out. Later I transferred my entire Bank of America balance to a different card and they charged me extra fees!!! No one could give me a satisfactory explanation as to why except to say it was legal to do so. Their business practices are unethical and repulsive and I will NEVER do business with them again.

I had a personal credit card. An employee in the company used this card without my knowledge. I was having problems receiving mail at my home. I still have the problem, the US post office says there is not a problem Therefore I have changed all my bills to come to my office address. I called Bank of America some 14 times attempting to get a copy of the charge. I could not access the account online due to the stop put on my account by me. Finally a miracle from Bank of America - they faxed me the charges. I then knew who used the card, I paid Bank of America in full for the charges immediately upon receiving the copy of the charges. However Bank of America kept accruing interest on these charges and has now sent me to a collection agency. Bank of America agrees that they have records of my direct contact with them not the other way around. They also agree that they did not send me the statements in any other method except by mail to my home, which I was not receiving and continually told them this. Prior to this point, my account was always paid in full as the charges were paid as I made them.

Payment due date falls on a Sunday. I pay by Electronic Funds Transfer and that cannot happen on the weekend. I sent payment on the following day Monday and was charged a late payment penalty and threatened with raising my interest rate to the default rate. I have been watching my due dates and now I find that they have changed the regular due date and the new due date falls on a Sunday again. To my mind this is predatory on the bank's side designed to make more money by charging late fees and raising the interest rates on those who feel as I did that when it is impossible to make a payment on the due date do to a weekend or holiday that the next business day would be acceptable for payment. The credit companies should not make a due date that a person cannot make a payment on.

I have had a BOA credit card for years and the due date falls on the 18th or 19th of the month. I have an automated payment set for the 15th of the month and in fact was advised by a BOA representative that I would be safe if I set my payments to this date. Every month in 2008 the due date fell on the 18th or the 19th. Then out of nowhere they change the due date in September 2008 to the 12th. No reason whatsoever, other than they were scrapped for cash and used this scheme to boost their earnings from fees. I was charged $39 late fee and my interest rate went from 5.9% to 26.99%. I shut down my account and will never bank with BOA again. This was nothing more than a deliberate ploy to trap their consumers with fees and higher interest rates. They did not mind taking our taxpayer dollars for their bailout and then they turn around and screw the very people that keep them in business.

I have had this credit card for just over a year. $3000 credit limit. In September of '08, I had close to a $3000 balance on the card. I paid the entire thing off. November 6, '08, they cut my limit down to $1200, leaving $89 on available credit. They told me that it was based on my credit score and my debt to income ratio. In a year's time, there has been no change in either of these but these idiots tried to tell me that was the deciding factor. They do it a month after they get their money. Oh, and they send the letter out AFTER they did it. It was a real blast standing in line at a store, trying to make a large purchase, and it getting denied. These people are a bunch of crooks and thieves and I will make sure I tell anyone who asks what I think about Bank of America. Even one of my family members who works for them!

Received notice on my November Visa statement that my interest rate was increasing from 7.99% fixed to 22.49% variable. I've never been late, always made more than the minimum payment. They said it was because I had a bad credit report from Equifax. However, my personal bank just checked my FICO score for a car loan and it was well over 700. I also have another card from BofA with an interest rate of 13.99%. I asked the woman if they were going to increase that one too, and she said no, just the Visa account.

I had a credit card that accumulated a bunch of interest so I called and made a settlement with a person at Fleet Bank to pay off the debt in 2006. I made that payment and in six months, they turned around and sent the rest of the money that was not settled to a collection agency for collection. As far as I know, the money was settled and I could go about my life. Now two years later, I'm going to get sued for more money. Now this new agency is trying to take me to court for this money that was supposed to be settled. I don't understand how they can do that. When I tell this new agency that I made a settlement, they say there is nothing they can do about it and all they know is I have to pay another settlement or they are going to sue me.

My credit limit was decreased as of OCT 2008 as well - despite never being late and always paying above the minimum payment due. I called and told it was a credit report issue as well - LIARS no change in my credit report... I think its a scam. Also they cut my limit really close to my balance - if I had made a minimum payment it might not have covered the finance charges - They are fools. And will lose me as a customer- I made a 500.00 dollar payment & am waiting for monies I had to transfer from another account to pay them off.

Have been a BOA customer for 20 years, use 2 credit card accounts on a regular basis & never had a late payment or over limit. I get letters from them all the time with offers to transfer balances at very low or no interest. My credit line as of Oct.30 was $19,100. Went to do a transfer online & found my credit line was reduced to $1,000. I called to find out why, they told me a bad report from Experian. I called Experian, no such report. My credit score is 750. Never a late payment to anyone in my life, I am 47. No explanation from BOA as to why they did this. Closed both accounts today and it became very clear to me why this company is bankrupt. Money talks and BS walks!

It is ridiculous that the banks can just raise your interest rate on a credit card at will. An interest rate jumps from 14% to 24% is like stealing. My credit is the same now and I pay several hundred to a thousand dollars a month on the credit card, so there is no reason for the increase. What's even worse is even though I complain, we all know that nothing will be changed, as a mater of fact other banks will follow because they can see that they can get away with it. If I stole from people, I would go to jail. Let a bank do it and it's okay because they can. Please find somewhere to send my complaint so it can be added to others and maybe count.

I received a notice on my Bank of America credit card with a balance of $99,000.00 stating due to a federal regulation the way our payments will be calculated changes from interest + $10.00 to 1% of balance + interest which changes our payment from $500 to $1500 a month an increase of $1000 a month which is very difficult to do, I have contacted Bank of America and said nothing they can do as it's a regulation and we will have to pay the new payment or face legal, we have offered to increase our payment to $800 until we can pay more and that was rejected due to the federal regulation.

My husband sign up for a Bank Of America credit card when we were living in Florida. Payments to the credit cards were been made on time, but as everyone else we have fallen on hard times and were not able to pay the bills plus once you are late the interest rate goes up as well. We since moved to Texas. We had called them and asked to have the accounts close (we have several credit cards with them). We have all intentions to pay them once we are able to, but on Oct 28 08 to my surprise a police officer came to my home to serve us with court papers because we are being sue by them for the unpaid bills. Now with the way the economy is, with a one income household is even harder. You are put in a position to make choices: feed your children, pay your rent, utilities, gas to go to work, etc. The last thing on your mind is paying a credit card bill.

Well, it looks like BofA is fluffing their feathers. I have been a customer for over 3 years. Had a card with a balance of $25K for 1 year. The limit is $47K. Opened my statement as everyone else just to see that it jumped from 9% to 23%. Just like everyone else here, been told to either pay off now, or keep 23% rate. Or the good one, "we are closing your account." Anyway, the card will be payed of within 2 months now. Just a friendly advice: Stay away from from BofA and look for more ethical people to do business with.

Received my c/c statement stating interest had been raised from 6.9% to 21% because I didn't opt out before a certain deadline. I have paid my bill on time so when I called the toll free number, they said it was because I had credit card debt? Not that I wasn't paying my bill but they were penalizing me because I had c/c debt? They said I called in enough time to get reinstated? So I still needed to pay the $175 payment and would receive credit on the next statement and the interest was reversed as long as I didn't use the card. I don't understand why when someone is paying their bill on time they have the right to change the agreement like that. How many people don't call in time and end up being stuck with the 21% interest or higher? I think it should be against the law for the c/c companies to change the terms of the agreement unless you are in default.

I applied, over the phone, for a line of credit with Bank of America. It was granted. They insisted that they could wire the money into my account. They did. I was charged $1500. At no time, was I advised that I would be charged in that manner. In fact, the clerk stated that I had to sign up right then or I would lose the acceptance. I have tried speaking with them, but they are evasive. This is fraud.

I myself have a BOA Credit Card. I have a $2500 limit. I chose that limit so not to get myself into trouble as well as to lessen the risks if my card was ever lost/stolen. I have had this card for over 10 yrs. Paid my bills on time. I have at times come near my limit, but have paid it down quickly. Today I get a letter in the mail from BOA in effect them telling me that they pulled my Credit Report and because I have other credit cards they are limiting my account to $1300.00. I currently have a $900 balance.

I had a credit card with a limit of $2400. I always paid on time and never went over the limit. I always paid well over the minimum. This went on for 2 years. When I checked my account on 10/21/2008, I was shocked to see that my interest rate had gone up to 23% from 8%. When I spoke to a woman from Bank of America on the phone, she said my only option would be to close my account, not use the card and pay off the balance at the 8% rate. I cut the card in half and she said a credit of $18 would be applied to my account for the bogus interest rate they stuck me with that one time. I have yet to see that credit and wonder if I'm going to have to actively fight them over this. They advocated credit cards to illegal aliens and now American citizens are being treated unfairly just so Bank of America can make up some of the losses.

I have been a customer with very high credit lines for over ten years. I have a credit score near 800. I called yesterday and paid my account in full at a payment of $13,000. At no time did they mention closing and lowering my credit lines. I have never been late or over my credit limit. Today I call for a balance transfer which I fully intended to pay in full once again to allow for payment on my father's hospice care. I was told to hold for review and a person came on the line to say all my credit lines were lowered due to revolving high lines. I pose no threat which I showed yesterday by my ability to pay them in full at $13,000 and no mention of this while I was repaying.

In October of 2007 I closed my BofA Visa account and made arrangements with the customer service department to pay off the remaining balance. Instead of closing the account BofA began sending collections notices and continued to charge me late fees and finance charges--a balance of approximately $975 became $5295. Finally, in March of 2008 I was able to speak with someone about the fact that they continued to report the account as being open. They said that they would take care of it. In April Mr. ** called me offering to settle the account. I paid the full settlement amount within 48 hours of speaking to him. It has been six months since I paid the settlement in full. BofA continues to report this account as delinquent and still sends me monthly credit card statements that reflect late fees and interest charges. I have literally spent hours speaking with customer service, sending documentation to both BofA and the major bureaus (Equifax, Transunion, Experian). The customer service reps tell me that they will take care of the matter and send confirmation of satisfaction of the account. The account is now in their collections department FIA Card services and Creditors Interchange/Exchange. The derogatory information continues to be sent to the tri-bureau. It's a nightmare and I don't know what else to do!!!!

I have had my personal and savings with this bank for 4 years, I have had 2 credit cards with this bank for 2 years. I had a fixed 7.99% interest rate on both cards, I received my statement to find my interest rate increased to 21.99%. I have never missed a payment or even been late. When I called my bank, I was told that they ran a credit report and since I have other credit cards, they raised my rate and since I am making just a little more that the minimum payment my interest rate was raised. I was given a choice of keeping the card with a 21.99% interest rate or they would freeze the card and lower my rate back to 7.99%. On my credit report, they could also see I have never missed a payment or have been late on any of my payments on any of my credit cards or loans, and I think this is very unfair.

I have been a BOA Card Holder since 2002 and have paid into the Credit Card Protection plan since its inception. In late 2006, an accident put me into a coma for nearly one year. During that time, family members assisted in paying my bills with my assets to maintain a good customer status, as I had always been with all my creditors. After rehabilitation, I was functional enough to contact all my creditors and asked BOA for my Credit Protection Plan to be activated.

I REALLY NEED TO VENT! I opened up a credit card with BOA and for my first payment I called in tried to set up a early payment through the automated system. I called to check to see if the payment went through and it did not. I called and the rep told me that she will change the date to have it go through before the weekend. It was my credit card or my car payment and I chose to pay the credit card. Well on Monday, I called and guess what? They have no documentation proving I called in and arranged for the automatic payment. The next representative asked me, "HAVEN'T YOU EVER DEALT WITH A BANK BEFORE?", and I went off. Why would you ask me that as a customer? So that representative attempted to set up another automatic withdrawal which I was not happy with because it was not taken out when I wanted it to.

Bank of America is raising rates on millions of Americans for no reason. They are making it impossible for me to pay off my debt. I have $10,000 in debt with them and make $8000 a month. They said they will only consider one of my jobs not both and therefore raising my interest rate. I may consolidate my debt and they will end up getting 1/2 of what they are due.

My husband was solicited by Bank of America for a credit card that had transfer balance capabilities. We did agree to a transfer balance from one credit card to the Bank of America card on 4-3-08. On 7-21-08 we paid our Bank of America balance off in full. One day before on the 20th, I called Bank of America and asked what the additional charges under the category of Purchases and Adjustments. The Tim, the customer service person, had told me that back in 2003 my husband signed for credit insurance on the card and that was carried over since then to this new transaction in 2008.

I was enrolled in their credit protection plan without my authorization or knowledge. They said that I enrolled via telephone call which never happened. Unfortunately my wife handled paying this bill on a monthly basis for 4 years and never told me of these charges I was receiving for 4 years. Just in the last year, I was charged $722.00 so I imagine that they have overcharged me thousands of dollars. I started paying the bill online and that is when I noticed these unauthorized charges. I instantly called their customer service line and cancelled the service. I requested a credit and they denied me. I asked to speak with a supervisor and that person told me that they would start an investigation and that if they could not prove that I enrolled in this program that the amount that I was charged would be credited in full.

I obtained a Bank of America credit card with a low interest rate. I set the online system to auto pay and didn't look at it for awhile (my wife was 7 months pregnant). Before I knew it, I was being contacted by a collection agency because they had significantly changed my due date, causing my payment to be late. Since my auto-pay amount was the minimum amount due, I was now guilty of a major delinquency as my wife was having our first child. I would be SO interested in someone contacting me about any class action litigation against this company regarding this practice, which, based on this web page, appears pervasive and predatory. I have a PhD in the biomedical sciences and would make a pretty compelling witness.

I have had the same experience that many have expressed here - suddenly having my interest rate jump despite having no late or skipped payments. I spoke with two different reps and neither would budge. They simply said that I was not using the account as it was intended meaning I wasn't incurring any new charges but working the debt down by making a regular payment that was slightly above the minimum. I had two accounts, a VISA and a American Express and they both were down around 10-11 percent interest rate and both jumped to 25 percent! They have since closed both accounts and are KEEPING the interest rate high! I can't believe it. I also have a checking account with them which I will promptly close and move to another bank. I will also look for every opportunity to move the credit debt elsewhere. What jerks!

I have an account with Bank of America. My credit rating is great. Never late on a payment. I pay over the minimum. I do not charge any longer on this card because I am paying it off. The interest rate was 13.99% and I received my bill for October and they had went up to 27.99%. When I called them they could not explain why they went up. They ask multiple questions about my salary and home (which is paid off) so that they could check my credit. They agreed to close the account and put the interest rate back to 13.99%. My opinion of Back of America is that they are the worst kind of corporate thieves.

I have had an account with MBNA for 5 years. My percentage rate was 14.9% which is why I got the card. I have an $20000.00 credit limit. Currently I have $7000.00 on the card. I just realized that my interest rate is now 29%. There were no warnings, no late payments. I am at a loss. The funny thing was I had the same problem with Citibank Card. When they refused to help, I transferred my balance to MBNA who I called to make sure I would still be at 14.9%. How can this be legal, especially in this economic environment!!

Over a year ago, my daughter, a college student, asked if I could help her out in payments on a BOA credit card (which she should have never received in the first place, but as we all know, banks are greedy and have historically preyed on college students). She had the representative call me to negotiate payment arrangements. After speaking with them, I agreed to have $75 monthly payments auto-debited from my non-BOA checking account. They agreed to lower the interest rate to 16% with these arrangements. All sounded fair at that time. HOWEVER, they did not set up the drafts correctly, so almost every month, the statement shows the payment, but also shows a $39 late fee-usually billed the very next day-saying the payment was LATE! It is because they did not set up the payments correctly.

My credit card payment was listed with a due date of September 21, 2008, which was a Sunday. My payment was made on Monday, September 22, 2008 in the morning hours and paid directly to a Bank of America Branch. On my next bank statement there was a late fee added of $39.00 stating my payment was late and therefore I was being charged the extra fee. I called Bank of America customer service and was basically told there was nothing I could do, that technically I should have made my payment by the preceding FRIDAY by 3:00 PM to avoid the late fee!

I was informed by a letter in my September credit card statement, that my APR would increase from 12.99% to 28.99% because I was not charging on my card. In reality, I was trying to pay down my debt. I guess they didn't like that.

I did a balance transfer on this card a couple of years ago based on the principal of 11.99% interest until the balance was paid. On my May 2008 statement, I noticed that my interest rate had shot up to 24.99%. I called the customer service # and spoke with Kelly. She reviewed my account and said it must have been a mistake because there weren't any late pays or any other issues with my account. She agreed to put my interest rate back to the 11.99% that had been promised. On my June statement, I noticed the interest rate was still 24.99%. I called again, and was told basically too bad - that I had been advised of the interest rate change in a little insert inside one of my bills, and that I had been instructed to notify them IN WRITING if I didn't agree with the interest rate increase.

I finally decided it is not worth the pain and the stupidity I encountered when dealing with Bank of America, formerly known as MBNA. When I had requested a lower interest rate on my Rainbow VISA card, they use every reason in the book NOT to grant it! If I make a recommendation, check into joining a credit union that offers credit cards. No one can take advantage of you unless you allow them to!

I had an accidental policy and was covered since May 2006. I was involved in an accident in Oct. of 2007. My doctor had me out of work for 5 months due to my injuries. I'm currently out now for 6 more weeks. But back in Jan 2008, when i tried to collect my benefits. I was only paid for my hospital visit. The paperwork says that they would pay $480/ day for at home recovery. They made no attemps, after all the paperwork and forms i sent in. Not to mention that I had to pay $15-$20 per form completion by various doctors.

I recently applied for a credit card for Bass Pro Shops and received the card from Bank of America. I made a purchase of $429.00 in which I planned to split in half and pay in two months. The first month I paid $200 and then paid the balance of $233.80 the next month. I recently received my statment showing the second payment and was shocked to see I had a balance of $1.12. I checked my records thinking it was posted a little late and they were charging the additional interest. I found that my payment which was due on 9/15 was actually posted on 9/2 and I had overpaid them 50 cents more than I should have. THEY WERE CHARGING ME INTEREST ON A PAID IN FULL BALANCE!

We missed a credit card payment by one or two days according to them a very rare occurrence. They charged a $40 late charge or more I do not remember, and charged us 32% interest for 6 months as a penalty! I transfered the balance to another credit card and closed the account. Then I found out that banks will charge late charges even though the payment is not late and there is no way you can prove it. If it comes that last day just a rubber stamp makes it late!

In July I took a vacation. I returned home to find that Bank of America had let purchases go through using my debit/check card and began charging the overdraft fees. I remember being briefed that with a debit card that no purchases could go through if the money isn't available; how then did BoA allow 7 charges incur on an empty account?

I had a credit card with a $5000.00 limit with BofA. They made two mistakes about four months apart. The first mistake was charging me service changes for a late payment. A payment that was NOT late. So I saw it and called them. After about 5 calls over 3 days they finally admitted that it was their mistake. They waved the service charges and my account was back in good standing. About 3 or 4 months later they did the same thing, so I did the same thing. Several calls over a few days with the same results. This time they explained how it was their mistake. Get this... I made the payment too early!

I was sent a pamplet from Harrahs Casino to get a visa card and I would get 2500 bonus points on my rewards card I called and was instantly approved, this is where the trouble started, the points were never added even after a 53.00 purchase and paid for on the visa card. I called and talked to the customer service department and was hung up on several times and was talked to like I was a piece of trash, was told that I would have to wait for 30 days for this to even be researched.

Bank of America interests rates do not come down and I have been paying on a credit card. Bof A changes their rates at their discretion and it is nearly impossible to bring down the principle.

Just recieved notice that interest rate will jump to 24.99% have never payed late have good credit rating. Was told because amounts on credit. Am scared now because if mail late will cause late fee and hurt my credit rating. Had bad experience in 80's with boa and closed account, would not have applied for card if had known it was boa. How is it that a company can be allowed to operate this way?

Bank of America would randomly raise my interest rates, up to well over 20%. My credit is is excellent standing and always paid on time and over the minimum amount due.

Larry has been faxing notices to our place of business for an employee that has not worked fo our business in over a year. I have called and asked him to stop sending the notices to me and I have informed him that the employee no longer works here. Larry laughed at me when I told him to stop and he continues to fax the notices to me. I do have the notices he keeps sending, and the notes of times and dates I have asked him to stop.

Credit card bill due on 8/17 (a Sunday). Bill paid by electronic fund transfer 8/15 (Friday) at 1pm. Payment credited on 8/18 (Monday) and a $39 late fee was applied. B of A refused to apply a credit for the late fee.

I have read all of the complaints that BOA customers wrote in. I have a credit card with them and only owe 1700 and every time I open up my statement they have gone up on my interest rate. I am neverlate on my payments and have never abused my credit card. So I do not get where they can just charge whatever on fees and interest rates.