BECU Personal Loans Reviews

I fought it wanting to know why after providing crystal clear proof I didn't get what I paid for and 1 disputes representative said to me "however no matter the proof you have, this merchant isn't someone we could get our money back from, and since we're a credit union it would basically be BECU paying you directly from their pocket and we're not going to do that." Another rep said to me "even though you didn't get what you paid for, BECU cannot just go and refund everyone's money because we would go out of business." A disputes manager said to me even though I didn't get what I paid for and have the proof, I should take the route of hiring a lawyer because BECU won't help me.

These, and conversations with other reps made it very clear that even if it's clear you didn't get what you paid for, if it's between BECU getting stuck with the sleezy merchant charges or you, they will chose you all day long. A dispute is to protect cardholders from fraudulent activity. They told me that even though I did not receive what I paid for and I provided proof of this, that because I authorized the payment, it is not fraud. They said fraud is only for if someone stole your card, it's not for if a merchant deceives you by entirely by not giving you the items you paid for and pocketing the money or providing severely damaged goods.

In my case during the initial dispute BECU issued a provisional credit which it was business critical I received those goods so I had to use the credit and get them from another merchant. When BECU told me they had no intent no matter the level of proof I had of giving me my money back they pulled it back from my account which sent my business account into a substantial negative balance. They didn't give me any guidance on what was to come next.

I had to find out by calling and asking that when your account is negative even if it's because BECU reversed a credit, that starts a clock of exactly 55 days. If you do not bring your account back up to good standing within that 55 days, BECU will put their hands into all of your accounts business and personal and drain them all in attempt to bring that account back up to good standing. If they drain all accounts and it's still not enough they will shut all of your accounts down and send you to collections. 2 different BECU reps told me that they will work with you on a payment plan if you're in a financial hardship and they transferred me to the lost prevention department. There they told me they DO NOT work with anyone. You have that 55 days and once that's up, that's it.

In my case the dispute was still open when they reversed the charges putting my account into negative and I said with the disputes still being open, shouldn't that pause everything? BECU told me no, the clock starts the moment your account goes into negative even if it's due to an unsuccessful chargeback and unknowing this I had only 42 days left to come up with almost 4k or I'm ruined and BECU would not work with me at all.

I asked in any event BECU says they need a certain amount of days to do something it's always business days, so does the same go for me the member and they said, "No. For you it's calendar days." Being a loyal customer for over 10 years never needing BECU's help like this, is extremely disappointing that they WILL 100% turn their backs on you if that means they'll be out anything, and they WILL 100% not work with you in a financial crisis to help you to bring your account back up to good standing without causing complete devastation to your life, while not even telling you that you have 55 days that's on you to find out the hard way on your own.

As a member owned bank, they made it clear any members that greatly need their help to keep their account in good standing even if it's a business account or to fight charges for items the merchant did not provide to you, those members mean nothing to them if it means BECU will have to take any loss at all, and BECU in no way at all will offer any help to you.