BB&T Reviews

I'm waiting on hold with these morons right now. Yesterday I tried to access my online checking account and was informed that my password - the same damn password I've had for five+ years - was wrong. After reentering it twice, it was suddenly accepted, but then the answer to my security question was suddenly unacceptable. I called our local branch (which in happier days was called, "Susquehanna") and they tried to help, but instead, the g-ddamned BB&T system locked me out of my account, and the wait time on their service number was so long, I gave up and tried again this morning. After talking to two wet-behind-the-ears sounding associates, who got me back into my account but who could offer no assurance that this would not happen again, my call was forwarded to online technical support, and here I sit...and sit...and sit...

I have called numerous times for login assistance and have repeatedly been on hold in excess of 30 minutes waiting for someone. I have never experienced worse phone support. I am on hold presently for the last time before I relocate my deposits. Am treasurer for an organization and inherited BB&T. I think a change is in order.

Ridiculous hidden fees for stupid stuff. When you bank with BB&T, your money isn't yours anymore. They'll take it for whatever reason they want to and try to justify it. Just in the last week they have stolen $252 from me. I've tried reasoning with them, they won't give it back.

I had lost my job, though only working fast food it was a paycheck. After a few months I used the little bit of money I had, which left my account balance at $8 and some change. I get text alerts as I am registered with BB&T Mobile, this also requires PERSONAL account information, and allows mobile deposits. I went to bed one night, and woke up to my daily account balance and other information sent to me via text. I had a negative $1000 and some odd dollar balance on my account! So I looked into my mobile account and looked at the history. It showed a check deposited two-three days prior onto my account of $986 that I did NOT deposit. Looking at the pictures of the check deposited, it showed a bank account based out of Chicago, Illinois! I live in North Carolina.

Terrible bank with terrible unscrupulous banking practices. Very shady how they process transactions so they can get fees from accounts that are not even close to being overdrawn. This never happened with Susquehanna. There needs to be class action lawsuit to get them to comply or they will keep ripping off their customers and their new unaware Susquehanna customers. Very poor customer service and long hold times. Like night and day from Susquehanna. I am so disappointed with this acquisition. I suggest running for this hills as fast as you can a find a new bank before they totally bleed you dry because this has only been 2 weeks and it is dreadful.

I've been a customer at BB&T for 7 years. While my husband and I are certainly not low income, I am permanently disabled and receive disability benefits from social security, so we are not wealthy either. I've noticed extremely high fees for "overdrafts" and "returned items". For a long time I was able to avoid these by simply turning off overdraft protection and overdraft review and not writing checks. Then I got a 2 cars that only accepted checks as payments and I always paid online. I quickly noticed that it seemed as though they were returning payments or charging fees for overdraft, even though we got paid very soon and the bank already had the money. I did not really see how bad it was until we opened several credit cards (building credit since we had no credit cards) & they also required ACH drafts (or paying online by check).

I had applied and been pre-approved for a mortgage with BB&T. I provided my loan originator with the date of my closing and was told there would be no problem meeting the date. My closing was scheduled for today in 30 minutes and the closing package has not been sent to the closing attorney. BB&T has absolutely NO consideration for anyone's time but their own. The closing package was supposed to arrive "around lunch time" yesterday but almost 24 hours later no package has arrived. This is totally unacceptable. It would be worth paying more for a loan than having to put up with this type of horrible service. I will be moving all my accounts from this bank after this experience.

They put a seven-day hold on my short term disability check that I had already waited 5 weeks on. As a single mom facing surgery again I cannot even tell you the hardship and stress they put on my life. My son did deposit only and on the back of the deposit slip they put "due to excessive overdrafts this check will have a seven-day hold". I could not travel myself so I called them as soon as he got back. Which was 30 minutes. I was told unfortunately there was nothing they could do and they could not give me the check back. They blamed everything on corporate policy. I ended up getting overdraft fees, some of my services like cell phone cut off. All the while pleading with this bank, I had no food for my son or I.

I've had my business with BB&T since 2008. Honestly, it's been frustrating. First, they hold almost every check I deposit. If it's a large one, it's up to 7 days. They were even going to hold their own check until I brought it to the attention that it was written from them. It's hard to run a business when you have to wait a week before you can pay your sub's. Secondly, if your vendors, subs or employees don't have an account with them they charge $8 to cash their check. I catch so much flak for that. Next, It seems that I always pick the ATM that is out of order.

I was a customer of Abington Bank, which was sold to Susquehanna Bank, then sold to BB&T. The customer service is horrible! I can't create an online app, it locks me out. I contact customer service 800 number and I am on hold 30+ mins before I finally hang up. Also, I just learned that if you call customer service more than twice a month you will be charged $2. I used to be able to transfer funds from account with my Susquehanna Bank app. Now... If you transfer funds between accounts more than 6 times in a month you are charged $3 per transfer. This charge is called "Excessive transfer fee". I'm switching banks. This is the worst banking experience I have had in 59+ years. I hope anyone that reads this also takes their banking elsewhere.

My wallet was stolen with my card in it. I ordered a new card on a Friday night. I had just moved to a new address, BBT would not update my address on that call. Called in the next day to update my address, was told by Rep that my card would be sent to my new address on Monday. Waited 2 1/2 weeks (7-10 business days), my card never came. Called back - waited 1 hour for response, was told that an airmail card would cost 30$. Had already been charged 5$ for stolen card replacement. Rep was not helpful, had an attitude. Horrible experience. Have tried to keep BBT as my main bank even though I moved west and there is no local branch near me in California. I'm canceling my 3 year account because of poor customer service.

I went to the branch to review due date of loan that was incorrect. Was told it would be taken care of. Now have overdue bill (that I paid 2 weeks ago) plus late fee and they want another payment. This was the worst merger in history, with very little consideration to the customer. Let alone not having access to MY MONEY for more than 3 days. I think I hear Wells Fargo calling my name.

This bank dishonestly fabricated charges to get my money. When I made a deposit in the morning and afternoon withdrawing money or earned a check next day, they charged a fee for having insufficient funds in the account. They could not say that they were against withdrawing for no reason but company policy. I could not return the money because they only could have made a claim in the year and had no right to anything else if they withdrew money more than once in the same way.

When you call main number the wait time is longer then 30 minutes. I called 3 times and waited over 30 minutes without results. The bank recently locked my online account and when I go through the automated process it states I need to speak to an agent and it hangs up.

Very dissatisfied with service. Online (ok seen better), had issues on phone, employee started to get argumentative, products and charges misleading.

On Wednesday at 8 am I checked my balances online and noticed 2 charges made with my BB&T Visa debit card. I immediately phoned the 800 number to report this activity, they told me they couldn't do anything and it was my responsibility to report the fraud to the vendors who received the cash. After 12 attempts to dispute the charges with "onetravel.com\hotel" I am still out $483.41 with no recourse. I'm mad, dazed and conflicted with BB&T.

If you want to be part of the worst bank in USA, then... This is the bank! Everything is bad about this bank. Horrible costumer service, calls on hold for more than an hour, deposit delays up to 3 days and for that reason the craziest over drafts you ever had. Sorry for my not so good grammar, but English isn't my first language. But, I just want to let other to know how bad is everything about this bank. Without to mention how difficult is to get a credit of any kind in this horrible bank. Just don't do business with this bank... Seriously! You will regret.

Their overdraft fees are predatory. Only when the possible total pending items could result in overdraft fees do they ever change the order of items being withdrawn - largest item suddenly comes out first, down to smallest. This maximizes their ability to get as many overdraft fees as possible. So, rather than the largest item being the last to come out and resulting in just one overdraft fee, you get a handful of overdraft fees for all of the small items that come out after the large item is paid. They also make you pay overdraft fees on available balance, not your actual posted balance - so if your available/virtual balance goes below zero, all of those small items start incurring fees, even though your actual posted balance is still positive.

I called the old Susquehanna Bank which is now call BB&T. I never dealt with them before so I had no previous thoughts or ideas of them. I called about my checking account switching over from the old to the new bank. To my surprise and I was checking to make sure I didn't go into overdraft sure enough they claimed I did anyway. I owe $48.00!!! And to transfer my checking account to receive new checks was an additional cost of $24.00. Wow!!! So I went back into my old Susquehanna account and sure enough it shows I have a positive of $11.63. So where is the overdraft? Why are they wanting to charge me $48.00 plus $24.00 for new checks? Welcome to BB&T, beware all! Make sure you have your old account balance information because my experience is that they have a different account amount of -$48.00 to my +$11.63.

Well... BB&T started off great, and the woman I worked with was very friendly, and even gave me a ten dollar card for applying. However, I really needed the money I put in the bank (single mom of two kids) and this other ''senior teller'' gave me a temp. card over a week after opening my account (card never came) and was very rude. She didn't even give me my PIN before she walked away from me. Now, two days later, I'm STILL not able to access my account!!! I tried it that night of getting the card, and nothing. Tried calling, was on hold for over fifty minutes so I hung up.

I am one of the recent Susquehanna Bank customers who were merged with BB&T. While the communications started out well, it has quickly gone down hill. Wait times to talk to representatives are well over 20-25 minutes and that's at 7 in the morning. The communications from BB&T started out well - letting us know the date of the merger. It went downhill after that.

BB&T bought out Susquehanna Bank in Lancaster, PA which I have faithfully been a part of for 15 years. We all knew when the accounts would be changed over, received our new IDs to log-in online, etc. I need to check my account on an almost daily basis because it is my business account and all the customer credit cards get processed through it for my company. So the evening that the new accounts were online to access, I went in but could not access the new one, only the old and no activity was showing up in my account even though I had deposited over $5,000 within the last several days. The balance did not reflect this. So I waited another day to give them a little grace. Mergers and changeovers of thousands of accounts cannot be easy. 2nd day same situation. No activity showing up in my account even though I had been accessing it at the actual branch.

Good luck in reaching a customer service representative. I'm locked out of my account. Last night I waited for 30 minutes on hold and gave up. I'm on hold at 9:21 AM. I've been on hold for 10 minutes and counting. BB&T doesn't know the meaning of customer service. I recommend going to a credit union.

There is no concern of inconvenience for its customers. Hours on the phone on Monday to be told they have a problem with their software, try again in an hour. After driving 45 minutes Friday to find the bank closed for the rest of the weekend. Can't log on to my account and endless music waiting for a representative when I called again in the evening to find out what my recourse is. If this was a retail store, I would simply take my business elsewhere.

Was a member of Susquehanna bank which is now bb&t bank. Was unable to get online to check my account which was offline for 3 days. And went to bank to discuss this. It was unorganized, frustrating and on top of that my direct deposit did not go thru. The check was sent the 6th and it is 3 days later and nothing. Meanwhile I sit and wait for my money to be deposited thru direct deposit. Hopefully I can pay bills and not get a late charge for late payment due to not receiving my direct deposit. Hometown banking is a joke. It is all about money... their money not the customers. I could go on but why bother. From a frustrated customer.

If you are a customer of BB&T and want to use their so called "24" hour banking ATM... BEWARE! You can only make deposits up to 6 p.m. Some help that is!! I recently made a deposit of CASH. Cash should go directly into you account and held until the next day, but it was because I made my deposit at 6:02 pm!! This caused me an NSF of $36.00! Tried to get it refunded with not luck! Looking for another bank today!!!!

I called in about forgot password. I first wait on hold about 50 min then someone picked up and I got disconnected. When I called back basic I waited another hour and fifteen minutes.

I was a client of Susquehanna Bank who merged with BB&T. My account was shut down for the weekend to make the merge and I was not able to access my account or use my debit card. I was told that I should have received notification about this and did not. I have no idea if there will be any fees associated with my new account, what the new account information is, nothing and the local branches are all closed for the weekend. Very frustrated and dissatisfied with the process of the merge. I will be closing my account on Monday morning.

Called to get bank card said it would be 3-5 days. 2 weeks later no card, called again, said they did not have the right address although they sent me a welcome letter - how does that work? So after I went in website, changed address, they said a couple of weeks unless I want to drive over 100 miles to a bank.

I work with several banks on a frequent basis for work and I have NEVER dealt with a more frustrating financial institution. Their lack of customer service is truly unprecedented and amazing. I recently forgot my password to my online account and was required to call customer support. The first time I called, I gave up after 30 minutes on hold. Today I called again and was on hold for 50+ minutes. Every 30 seconds a voice would say "All of our representatives are currently assisting other callers, a representative will be with you MOMENTARILY." ---yeah right! What am I to do when I can't ever contact a person to help me??!!

BB&T used to be an awesome bank, where they treated me with respect and dignity. Then some corporate infection set in. Many is the time that I would make a deposit and write a check on the same day. They processed debits before credits and would charge me an overdraft fee. They informed me that as a "courtesy" to me, they would refund ONE every TWO years. I was in the process of leaving the bank and changing all my bill pays. After a payment was sent by error, I called technical support and they told me there was an embedded payment that I couldn't see or control on my end. The lady said that the bank should "certainly" refund the $72 overdraft. After arguing for 4 weeks, they refuse to budge. I would NEVER do business with them again. Go with a community bank that cares about its depositors.

I opened a account with BB&T banking on the 2nd of October which I think I regret. I was told it would take 5-7 days to receive a debit card. Well I waited and 7 days passed still no card. I called the branch to see why is it taking so long to receive a debit card. The rep tells me, "Oh, it was a holiday Monday this past Monday so it will take 7-10 business days." It went from 5 to 7 days to 7 to 10. Pissed me off because I have cash to deposit in my savings account also and don't want to walk around with cash on me which is not safe around this time of year. I get home from work to check the mail on the 10th day and guess what I find… a book of checks. I'm very much disappointed and will be closing that account first thing Monday morning. I've never had to wait 2 to 3 weeks for a debit card. SUCKS.

There are many aggressive and unethical banks, but BB&T is the worst I have encountered. Here are a few of the practices that BB&T uses against their customers.

First of all I feel like they try to assess fees any way possible. I had something coming out and I knew it took three days for it to come out. I checked my account the previous day just to make sure it hadn't been deducted because I knew my direct deposit would be coming through. My balance was the same all day but yet when I woke up the next morning it was negative. I called 1-800-226-5228 which is their corporate number 10 times never getting through always with the phone hanging up.

I was misled by Jennifer ** on a refinance which resulted in a substantial loss of money at work and time. I was about to refinance with Nick ** at Quicken Loans but before we were going to close that deal I receive the call but assured me if I stay with this company there will be absolutely no cost out-of-pocket and it will be done in a timely manner. I decided to let her go ahead and allow BBT hold my mortgage again as they are my current mortgage company. I was told a completely different story once they got my money for the appraisal and after showing this to other mortgage lenders, I believe I was railroaded and the appraiser that did my house was incompetent and they basically left it as that out by $500 appraisal and nothing done.

I am trying to help my elderly parents and I live in a different state. I had to physically fly to Virginia where they live in order to be added to their account. I handle my personal banking at USAA and they have never asked me or any of their other members to fly to Texas to process documents. BB&T needs to learn their system.

On Monday morning, I have an available balance and 2 credits from PayPal showing in my account. I did a transfer of $20 to open a Savings account. I also did a transaction of $100 where there was an available balance to complete. My Posted Balance on Monday was $1.12 which meant that I had enough money to cover the transactions that posted to my account. I was confused if I had enough money to open a savings and that posted to my account, why would I receive a 3 fees.

Have a business account. Paying $15/month for online wiring. I am only allowed to wire up to $75,000.00 per wire. Anything over I have to go to the branch. If I go to the branch, I am charged $65 as wiring fee and $4 as doc. fee. It's a ripoff. I have services with other banks and pay as low as $15 for domestic wires of any amount.

They have the worst customer service I have ever had with a bank. They make an error with processing a $40 transaction that would overdraft my account. I was ok with paying the $35 fee on the transaction. But they make an error with processing transactions and decide to charge me $190 in fees on the $40. It was their fault and they knew it. All the representative could say was that they didn't make a mistake and when they explained the breakdown of the fees to me and we discussed what they had done and I had pointed out where they had made the mistake, they kept telling me that it didn't matter and that they were going to charge me anyway.

I tried to set a travel notification for my credit card. You cannot do it online as I can with my Capital One card. You have to call customer service. Right now I am sitting here on hold for a half hour listening to music and fuming. I feel they have the worst customer service of any card company and bank that I have ever used.

Was locked out of my account. Asked a security question that I have no idea what the answer is, and have been on hold for over 30 minutes on two occasions to trying to talk to a customer service rep. If they are having a problem at least they could change their message and not keep telling me they will be with me shortly.

I have been banking here for about 15+ years. In the last 3 years or so, customer service has plummeted (I mean gone down the toilet).

I should of never opened the account after the first incident of them sending all my new account info to the wrong address, but I did. BB&T has a tendency to hold onto pending payments for 3-5 days, but until now I didn't know they will allow charges to bounce and then charge an insignificant funds fee the same day as your direct deposit payment. BB&T "rejected" my $167 phone payment the same day I was paid $667 direct deposit like I had been for over a year. When asked why they charged me the $36 fee when I had gotten paid the same day, the manager said the funds were still pending until 11am and the payment tried to post at 1 am. I really thought there were laws against these kind of banking abuse.

Set my account to decline my card if anything was to ever happen and they did not decline it. I got charged a fee and none of my paperwork shows they cannot stop PayPal from coming into my account (Suntrust always declined PayPal for me). The ladies at my local bank always have a attitude and they did not tell me they were going to pull my credit to open a CHECKING ACCOUNT.

Let's see, they lock my account on a whim, instill fees on a whim, refuse to authorize the payments for my water bill because they don't know the bank that they use, require you drive to a "local" branch to handle ANYTHING, despite the fact that "local" for me, due to where I live, means a 1100 mile trip to their nearest branch. They treat every online purchase I make as suspicious, and threaten to block my account on a regular basis because, you know, I enjoy video games and I wanted to build a hunting rifle for my father for Father's Day. They hang up on you whenever they feel like it.

I have lived at my current address for two years. Every other month, an online purchase would decline stating that the address on my account does not match what the bank has for my card. Mind you that I have use these online services before with no problem. When this happens, BB&T holds my funds, causes my account to go into the negative, then on top of that charge me overdraft fees, and 24 hour automated phone fees for calling in to them about it. BB&T has been doing this to me for years. My only income is social security disability. I am now fed up to 100 since I see that that BB&T has also stolen from other innocent people and are still at it. Stealing my disabled money, now they are stealing from the government too. Who has the power to stop this?

My girlfriend deposited her paycheck and scheduled automatic payments and the dates for the payments to be taken out. They withdrew the amounts the day she entered them and not the dates she had scheduled, and not posted her deposited check of $1700, therefore putting her in overdraft. Then when she tried to remedy the situation, they told her it was perfectly legal and acted as if they were doing her a favor by posting a $72 credit, even though the fees were $230. This is flat out thievery, and we will be contacting the Better Business Bureau. What a garbage institution.

They should change the bank name to FF&F!!! I was fair when I gave this bank one star, however; trust me you do not need to open an account or have any relationship with Branch Banking and Trust (no trust) BB&T. First of all, my wife was a banker couple months ago and thanks god she got a job offer for another bank; she used to tell me the daily stories and how they charge clients left and right for any service (which is not fair or it's free in all other banks). If you will call 24/7 number they will charge $20! International wire transfer $65! $5 for check image! $3 for paper statement! $5 for return mail! $36 overdraft. It's just like a welcome fees for being their client. Her manager told her that the bank looking for wealthy people not paycheck to paycheck clients! Seriously!!

Never do business with these people, especially on loan matters. I work hard to decrease my balance, but finance charges keep going up. Their explanation is days between payments. "Punished for paying too early." They submitted to research dept. That's right, no answer. Solution, - Pay loan off, cancel all accounts. After 20+ years with these people, this is how you get treated. I will repeat. STAY AWAY.

Do not bank here. This is the worst bank ever. Opened a new account and they will hold your money forever without letting you know why! Still have yet to receive my debit card! Went into the branch and they were no help. The only thing they could help doing is taking more of my money! Do not bank here. Make it your last resort ever! I am not a happy customer and I will close my account as soon as I can!

Like so many my husband and I both lost our jobs through no fault of our own. Two years ago I started looking into loan modifications, I used a free service that was featured on my local news channel as they travel across the US helping people. I have sent BB&T at least 7 loan modification packages, ALL have been denied. The reason: My hardship has not been resolved, and my credit is bad. I spoke with a lawyer and was told I qualify and that the reasons they are giving me are not HAMP guidelines. In the meantime BB&T have been racking up late fees and appraisal fees for almost two years. I feel like they are denying me so they can keep feeing me to death. Shouldn't this start being illegal after the first loan mod. application I sent them. So I just got my denial letter for the last application I sent them plus I just received from BB&T a new loan modification application that they want me to fill out. Think I might find a lawyer and sue them.

Our account was hit by online fraud 3 times. BB&T has the weakest Fraud Detection Department imaginable. Not only do we lose our funds (complete account balance twice) but each time, it has taken BB&T over a month to "Investigate" and replace the funds. The most recent time this happened, BB&T had been inaccessible both online and in their branches for days and over 2 weekends. When they finally were able to dispense funds, my husband went to the ATM and took out our limit as it was after branch banking hours. 20 Minutes later our account was wiped out.

WORST bank by far! I am new to the bank, and I have been robbed of $396 in overdraft fees in one weekend, but there was absolutely NO items that put my account in a negative to warrant the overdraft fees! I can not pay bills, as my check is direct deposited and only enough to cover the false fees. My kids can not be fed, I can not purchase school supplies, and I can not leave my house because I can not afford gas!

I went to deposit my check as usual and the teller supervisor Lauren treated me so rude and unprofessional. That person seriously needs people skills for racist and rude. The manager was there and did not say anything. Could not find the girl from the first office, the banker who is very polite to help me out, and when I asked for her, I found out she is gone. If you don't like Hispanics in this branch, you should put a sign that we are not welcome. I hope that supervisor is gone soon and I will tell my friends to close their businesses with that bank. Shame on the manager because she did not even tried to fix the situation when the check is completely valid and have enough funds on my account. Disgusting people.

BB&T has THE WORST telephone service of ANY company of ANY sort with which I have EVER tried to do business. Their phone selections are so limited that most of what you need to do is not an option and there's no choice to speak to a human. Finally, I waited 48 minutes to talk to a BB&T website tech support person just so I could ask him to transfer me to a banker, then I got to wait another 1/2 hour to talk to the banker. The next person gave me a "good" number to call which connected me to that SAME recording I got in the first place. So I kept hitting 0 for an operator and it kept saying that it was an invalid choice, but after about 6 or 7 times it told me to call a branch bank.

Could you please explain to me why I will text to check my bank amount and it will text back saying I have money. I will then buy something and then I will text back to check amount and it will text back an amount minus what I just spent. Then a week later I'll have those transactions on my account or I'll buy several smaller items then later on a big one that overdrafts the account and then check the statement and the big transaction will be way at the bottom of the list. Then several small things will be "pending" and all have an overdraft fee this even though it will be from the same place.

I noticed two fraudulent charges on my business account. I initially thought no big deal, I caught it within a few days so I'll call the bank have it reversed. After filling out their paperwork and submitting it to my surprise the bank stated "Upon investigation we determined that the transaction was authorized and therefore not eligible to be reversed". They stated I have to call the company/individual and request they reimburse me. So, as a customer of their bank I have to call the company/individual who illegally charged my account and beg them to give me my money back. Naturally my calls go to voicemail when I try their technique. Does that make sense at all? That's like telling a person ask a thief to return what they stole.

BB&T is not only the worst bank I've ever had the displeasure of dealing with but the worst "business" and business model that I've dealt with ever in the history of all businesses. Don't ever make same mistake to work with this bank. Their customer support is worst ever, mediocre employees, high fees, poor technology. We were switched to this bank because Citi sold its TX branch, and it was like transferring from heaven to hell.

Ok. I randomly keep getting a return statement fee. They have my correct address. I don't regularly get the fees but every once in a while I'll get one. I receive mail all the time from them. So there shouldn't be any return statement fees. The statements wouldn't get returned because they have my correct address or I wouldn't ever get any mail from them. I'm seriously considering switching banks. I don't appreciate getting ripped off.

BB&T is a thief. They charged me 3 $36 fees for "returned items". I overdrafted once, said "ok, my fault." I paid it off. Then I added extra money into my account. It was after 6pm, so it didn't go in right away. I ended up having to use my card a few days later. My card accepted all charges I swiped. Then, they pinned me with the first fee because "my deposit was after 6pm", but they pinned me the next business morning when they should have POSTED my deposit. Now they keep pinning me with the fees. I am -111 right now because of them and tomorrow I will be in the negative even more because they won't stop. STAY AWAY FROM THIS BANK. THEY ARE JUST AFTER YOUR HARD EARNED MONEY.

On Sunday I've made a deposit in cash in the ATM located in the branch on Woodbridge. I come home that day, check my account and the money was there. Today, my deposit simply disappeared from my account. I called BBT asking for a Spanish guy who can took my claim, they say that they not have Spanish in their customer service(!). I try to explain to them in my poor English and they ask me for the address of the branch. I give them the information and she says "OK, we're investigate this. Please wait 10 business days". I DO NOT HAVE THAT TIME to wait for an answer so they give me back MY MONEY. Tomorrow I will go to the branch to get my money back.

BB&T is not only the worst bank I've ever had the displeasure of dealing with but the worst "business" and business model that I've dealt with ever in the history of all businesses. When waiting to see a teller a tv is showing pictures of BB&T employees volunteering and giving hundreds of hours to help the community. They are helping everyone that DOESN'T do business with BB&T because those people would not be able to afford the outrageous fees that BB&T imposes on its targets (marks). So BB&T will help out people that aren't even their customers and financially ** those people that are their customers? Banking with BB&T is the biggest scam I ever got sucked into. I hope these despicable humans that profit from this "bank" die a slow, painful death.

This company will lie, nickel and dime you, give you fees for no reason, and tell you 6 different reasons for why, when you call in. They will lose checks for payments and claim they never got them but the post office says it got delivered. Will say they didn't cash your check when your bank says they did (and you have to fix it because they want proof they cashed it and won't just look at their records. They want you to verify their mistake hoping you won't notice so they get extra money and the late fee. They will make you verify information nine times on the phone and transfer you all over the place before getting to the right person.

My husband and I was told we had overdraft protection. And when the time came they would not clear a check for 22 dollars. Instead they charged us 36 three times. In all, in having the account for 3 month, we have paid over 500.00 in fees. They charge you 2 dollars to call and check on your account after your first two.. It has been a nightmare.. And I agree that some of their practices should be illegal.

For example you have 300 dollars in your account and you use $49 at a gas station, order a car stereo online for $150 so your balance should go down to $101 and you can't spend over $101 and all the things you've spent should be pending... but not bbt. The money is still there and still useable but the money you've spent is also pending so you think you have this much and forgetting you've spent a lot of it already. So after you swipe a few more times you think you still in the positive zone and nothing shows up on your mobile app for at least three-four days until all of a sudden you see 4-5 overdraft fees that is already process immediately on your account, but the money that you've spend takes several days to be posted on to your account.

I recently improved my home with vinyl siding through Paramount Builders at a rate of 16% for 5 years. When it was time to sign the documents, I noticed they were being financed through BB&T (my bank) so I decided I could beat their rate (Paramount) since BB&T is my bank and have been with them over the years though name changes, etc. They put me in touch with a rep and after a long story about credit score etc, I was refused an equity loan of $15K at 7% (which was BB&T's advertised offer) even though I had over $40K equity on the house. BB&T even charged me $20 for a credit report which nowadays, you can get for FREE. BB&T refused my loan application even though I have a checking, savings, HSA & credit card (VISA) with them (paid in full).

Most banks at least have an online form to send a message; after digging through mobile app and website, came up empty-handed. Lame.

I have talked with several people over the last 1 1/2 months trying to get the funds release for hail damage done to my home to finish repairs. They sent out their own inspector whom said 80% is complete and they still won't release the funds even after 2 different people told me they would expedite the payment. I am fed up with company and filed a complaint today with the BBB and am currently in the process of refinancing because they steal your money which I pay the house payment and insurance on the property, they shouldn't have control over it. I am fed up and the guy I talked to today Antonio **, sent me to supervisor's voicemail Jason ** because he wasn't available. I want to warn everyone about this company and I wouldn't be with them if Fidelity Bank didn't sell our loan.

Went to a branch in Richwood KY to get a 100 dollars in change. They wouldn't give it to me because I didn't have an account. I was changing dollars for dollars, did somebody move the ** border???

I’ve been with bank for about 9 months and to me they suck. I had a saving account and they can't explain to me why my account was negative when I had money in the account... I don't transfer money out if that account unless in need... So they closed without contacting about why my account was closed and negative.

I was a rollover customer from Citibank... This bank took 700 dollars from my account and used it to charge fees onto my checking account. I left this disgraceful bank and went elsewhere. Whatever you do... do not bank with them. Their fees and charges are ridiculous!

BB&T sent the new bank card on June 19 and turned off the Bank of Ky cards on June 22, leaving me with no way to get to money. This is rude and extremely inconvenient for night shift workers. Even a little rude and inconsiderate. I called the toll free number and got a free holiday survey I could not exit from.

I have had a mortgage with BB&T for over 10 years. About two years ago, I had read that I could pay a mortgage off faster if I paid a half a payment in advance. So I was making two half-payments per month - the first (an amount a little more than half a payment), a half a month early and the second (again, more than 50% of the payment) on time when the mortgage was due. After a year or so, I found that instead of putting the payment monies toward my mortgage payments, BB&T was placing the payment in a "suspense" account and then charging me a late charge.

I have been robbed of over $800 in unjust fees. I wrote letters to every executive in Winston Salem. I received a letter that I would not be refunded any of the $864. My personal and business account have been affected. They do not post deposits before debits, and they fix it to maximize the fees. This is what Bank of America did and they had to pay the consequences. Anyone know of a route towards justice or want to get one started?

Our mortgage was sold to BB&T last year, then promptly sold to Freddy Mac... but BB&T is still managing the account. Anyway, back in March, 2015, we wanted to switch our homeowner's insurance (another long, awful story), and over the phone I instructed BB&T to send the new check from our escrow account to our new insurance company. I made the mistake of trusting they would do this without any written confirmation, my bad. They, of course, sent the check to our old, awful, insurance company... and they, of course, cashed it. Nobody said anything to me about it, including my new insurance company, so I just got notice last month that they were going to cancel my insurance if I didn't pay. That's when I got on the phone with BB&T, asking what they did with my money... and they HAD NO IDEA.

This bank is the worst bank in the world. I made a deposit yesterday and today the bank charge 36 dollars overdraft fee for a check that became available today because they said that at the time the check went through I didn't have enough money in my account. My deposit was 1700 and the check was 45 dollars. This bank steal money to people. I'm tired of this bank - that's not fair at all. I speak Spanish. I am sorry if I made a mistake writing. I needed to say what happen - I am so mad. Thank you.

BB&T is a terrible bank to trust with your money. We have had so many different problems out of them dealing with overdraft fees that we should have not been charged. We are now dealing with a dispute for a charge of $450 that we were charged twice for.... One on May 21st and another on May 25th for the same company which caused our account to be overdrawn and resulted in overdraft charges of over $700. BB&T changed our online statement to make it look like the dispute was not justifiable... We were denied to get back the $450 and any overdraft charges credited back to our account. Now our house payment is extremely late and we have to pay a hefty late charge. It's sad how they treat their customers and today I will find a lawyer to take care of them!

My husband and I had been with Citibank for years before BB&T took over. Everything was switched over and we were happy that there would be more locations since my husband's company does not have direct deposit. Last month, my husband deposited his check via ATM because he had to work late and we needed to get the money in the bank to pay bills. They put a three-day hold on his paycheck, causing us to be late paying our mortgage and other bills. When we contacted them, they explained that this was their policy. We pay everything on time, and have never had issues with overdraft. There is absolutely no reason to hold someone's check just because it's your "policy".

I have never written a complaint about anything before. But BB&T is the incredibly disrespectful and inconsiderate. First, they charge you to call them? And don't tell you that you're being charged. The main reason I'm writing this is because I had 4K in my bank account. I had driven to Colorado from North Carolina-using my BB&T debit card along the way.. Well my boyfriend had his wallet stolen so we reported his card stolen. We figured we would just use my card... but nope BB&T canceled both cards "accidentally" and said they can't reverse it. Again I am all the way in Colorado the closest branch was in Texas. An 18 hour drive. We called and spoke to someone for less than 2 minutes before they hung up on us. I called back again and spoke with someone who said there was nothing they can do. I couldn't even transfer or wire money into my other bank accounts.

I've had several charges that was charged on my card by BB&T and I contacted the person they stated charged me. I was told through Apple that my card was declined so I shouldn't have received charges. But the BB&T representatives stated I was.

BB&T is the most crooked bank EVER! I am speaking to my attorney about a lawsuit as I am fed up and I have never sued anyone in my life. I work 12-14 hours a day, 6 days as week so I do not have time to deal with things like this but I am fed up and tired of their shady business practices. Posting checks first then deposits so they can charge overdraft fees, now I see they charged me 2x for the same check and made up a fake check# for the 2nd exact same transaction! It was $100, how many times a day are they doing this to 1000's of people. No wonder they are buying so many banks, they are paying for them with our hard earned money. I have both business and personal checking accounts and a mortgage all are going to be pulled from them and they are going to be investigated for this as someone has to stand up to them and put a stop to this. Everyone I talk to says the same thing and has stopped doing business with them.

I have been having a financial hardship for the last month. My account would go into the negative and I would get to the bank with money as soon as I could. Most of the time I would go in the next business day or when I had the money. I keep getting charges of $36 for an overdraft which has set me back at least $200 extra dollars. My account history will show that I put money in to bring the account back out of the negative, so obviously I'm doing my best. Every time I have went in to talk to a banker, I get the response: "There's nothing I can do about it."

BB&T has horrible interest rates on all of their accounts so I decided to close my Savings account and open an account with Ally (.99% compared to BB&T's .05%). After closing my Savings account I began incurring $12 monthly maintenance fees. Apparently sometime after opening my account BB&T changed their policies on monthly requirements to avoid fees. I explained that I did not know about this change and the BB&T reps did not care.

On 5/26/2015 I had enough funds to cover checks and debit card transactions in my account and had my recurring deposit in excess of 1500.00 being deposited on 5-27-2015. BB&T charged me overdraft fees of 36.00 x 4 = 144.00. Their customer service said AT&T (supposed to be on the 1st) had submitted early and a hold was placed on my account on the 26th. AT&T shows paid on the 27th not the 26th. Because of this BB&T has charged me as of tonight, 256.00 in fees. The only response from their customer service is that this is their policy.

I made 2 small transactions, less than $10, on May 19. I checked the account and there was more than enough money and no other pending charges. Since this was not my main account and I had only gotten it because I had worked there for 4 months I wanted to close it but was told I could not until the 2 pending transactions had "posted" to the account. Afterwards they would close the account. Not only did they not close the account, they charged a $30 maintenance fee on the 19th, but held the 2 small transactions until the 20th, which incurred 2 $36 charges.

We will have a checking and savings account with overdraft protection and overdrafts our account with little debit purchases and by the time it was all done we were over by 72.00 and they hit us with 400 dollars in overdraft fees. Yesterday... I wanted to deposit a check for 6700 and was told it would be a 7 day hold. "Policy" they said not "we'll see what we can do..." So I took that check to WOODFOREST bank, in which I don't have an account, and the guys jumped through hoops to verify funds and cashed it for me. I asked for a cashier's check to deposit into my BBT account and upon my return, they said it will be a 2 day hold. Are you kidding me! If we didn't have direct deposit on our pay checks I would have closed all my accounts right then and there! Next week... You can take that to the bank!

I will never open an account with BB&T Bank again. Sometimes, the money was not available to be used on the debit card or to be withdrawn. They charged overdraft fees on debits not available on a debit card. I can understand an overdraft fee for a check but, but toward a debit card when the amount was not paid. My payroll check was directly deposited to my savings account and BB&T closed the savings account on the same day that the check was directly deposited. Now, they cannot locate the payroll deposit. My employer says the deposit was not returned to them.

I paid off my car loan with BB&T over 2 years ago. They never sent the title to my car. When I applied for a replacement at the DMV, they stated that there was still a lien on my car. I have called them 3 different times and they have said that they will let the title department know and will call with any questions or concerns. They have never called and I still do not have my title. It has been over 6 months! This bank should not be allowed to stay in business!!

I had been with Citibank for 5 years and never had an issue with NSF on my account. When they switched their banking accounts in Texas over to BB&T, I immediately starting getting NSF charges. I have been watching my account diligently since they took on my accounts. I have one account that I utilize the bill pay services on. They deduct from my account the amount that the bill is for and send out the payment. When the check was deposited, instead of posting the check to coincide with the funds that they had taken, they charged my account again and charged me NSF fees. Therefore they have charged me twice for this check and refuse to refund my money. Not only that, they have a very nasty attitude. Since I take snapshots of my accounts, I am contacting the Federal Trade Commission and file a complaint.

I had noticed that I had made a mathematical error in my checking account. So, I went online and checked my account and I was still in the positive. I signed on to transfer some money from another account to make sure that what I had coming through would not overdraw my account. This was an account in the same branch of bank. They still overdrew me and charged me the $36 stating that the debit went through before my transfer, which is ridiculous as it is in the same branch. I went into the bank and was told that they could not refund my overdraft charge as the system would not let them. They stated that the debit was on my account the day before, which it was NOT!!! I will be removing all four of the accounts that I have with BB&T as this is not the first time that they conveniently put a debit before a credit in order to charge me money.

My mortgage was sold to BB&T so the associate called me and arranged a meeting. He convinced me to open a checking account. I declined the first time but the associate was very insistent. He mentioned that it's free anyway so just open one. When I refinanced my mortgage, I just noticed that BB&T started charging me maintenance fees. I tried to contact BB&T and they would not refund the fee. I'm going to cancel all of my accounts from BB&T and will avoid using this bank again.

I had made 5 debit transactions this past week. I had a $145 balance at the time. 3 days later I had a ACH debit come out that sent me $20 negative... Instead of ordering the transaction in that order, which would have initiated only one $36 overdraft fee, they decided to take out the ACH first and then the 5 debit purchases! Needless to say, I got hit with $180 worth of fees, all for going $20 negative... That is ROBBERY!! And of course customer service was rude and wouldn't help me at all! I've been crying all day. I'm so sick of big banking industries! BOA, Community Bank NA, Chase, and Citi all had class action lawsuits filled on them for this very same practice!! Better watch out BB&T, you are next :)

I went over like $10 in my checking account and was charged twice for O/D fees. So I have now paid $72 for $10. I'm so pissed. That was my money for Mother's Day.

For a month now they have misplaced $10,000 I sent them from my bank. I have faxed them proof they received the payment. They put it in my acct then take it out the next day. This has happened three times in the last three week. I have called every day and they tell me the same thing that I will have the $10,000 tomorrow. I am on the phone with them now starting over.

BB&T Bank on New Hampshire Avenue in Cloverly Maryland took advantage of my friend who has a Mental Disability. They were suppose to close an account and "forgot" so it cause her to lose $1,450.00. Everyone that we have talked to at the bank said, "We understand your frustrations and we are very sorry for the error we made, but we will NOT give you back the money that we caused you to lose." Please people... This is for real, there are so many other banks out there that care about their customers, this one does not... DO NOT... PLEASE DO NOT BANK WITH BB&T BANK... You will be sorry. They lie and cheat...

I called BB&T Monday about a deposit that my husband and I didn't receive. They said it usually takes 24-48. Ok, anyway. I had made a transaction with my bank account sometime the night before because I could buy some time to make a deposit the next day, which was made. All while on the phone with the rep about the 1st deposit not hitting the account yet, she said make sure to make a deposit (very very rude, and sort of hung up in my face), because the transaction will hit the account tonight. I said I'm making the deposit when I get off work, which was done. So the transaction (Wednesday), I see my deposit, but no transaction.

My computer was down, so I tried to transfer funds from one account to another on the phone. It wouldn't let me. I tried 5 times, so I had to call a real person who did it for me after I explained the problem. She said she couldn't see why I couldn't do it, there must be a problem with their system and said she was going to report the problem. Well then I get a $2.00 charge on my account because I talked to a live person. When I explained that it was their system that was out of order, "they were like too bad."

BB&T put a hold on checks however they feel. My friend who is a cosigner on the account went to put a $500 check from her bank in the account today. They said it would take 7 days to clear it is a local bank. Also I tried for 9 months to have my credit card bill drafted every month. They wouldn't dropped it and charge me a late fee. I set up automatic draft three different times. The branch manager couldn't figure out why it wouldn't work. They repeatedly called me and charge me money. In addition it shows your daily balance. I bank online it will show you've got plenty of money. They went to church you overdraft but will send the charges from the debits before they put your deposit from your credit card machine in. I still have many accounts with them due to being in business. Open accounts elsewhere. I would never ever ever in a million years recommend this bank.

Our mortgage was sold to BB&T. We got a letter in the mail in March that they had changed our rates as of January 1st. Now were we not only BEHIND but we had a ridiculous amount of built up late fees. We called and argued that they did not inform us of the change in our account until March and that we should not be forced to pay late fees for the months in question. We paid the mortgage on time every month. After getting nowhere and being pushed to the brink of losing our minds, we cut a check to them to cover the new rate and late fees (thank goodness for savings!).

I've had a Bb&t account 2007 when I needed a bank that was near my home and college town. I realized early that they were going to be a pain but I had no choice but to bank with them and they were free checking for college students. Since then I've kept it because there are branches all over the place and we travel a lot. My husband and I have a joint checking account at another bank (that has amazing customer service) so we closed the Bb&t account my husband had but kept mine.

Never get an account here if you plan to ever use their ATM because they never work. ** customer service skills. They will send your debit card and a piece of mail, with a set pin, separately (who ** does that?!). Most banks give you a debit card with a number to activate and set your own pin but not these dumb **.

I've had many dealings with customer service over the years and they have all been positive. Once when I had a mix-up with some checks which caused a check to bounce, I went to my branch and explained what had happened. They immediately credited my account the amount of the service charge. They called a couple of weeks ago when I used my debit card out of state to make sure it was me. I am glad that they are looking out for me. Thanks BB&T.

BBT claimed we were delinquent in mortgage payments and threatened to foreclose. I worked diligently with them, faxing, phoning and completing their required information to stop them from foreclosing. After months of dealing with various reps that did not know what the others were doing I finally was able to prove they were wrong and I was right. Now, suddenly they send me a letter stating they are proceeding with the foreclosure because I failed to submit their requested information. Which is totally a lie. I have the proof and will appeal but am afraid they will sell the house from underneath me before I can do so. If anyone out there can help I would appreciate it. This is a nightmare.

I have fought with the branch at Quarry Lake in Maryland for months over fees, misinformation and just verbal abuse. My account was forcibly closed for making complaints. I never overdrew my account or had any check issues. This bank should be forced to close. They are the worst bank in history. No one calls you back to resolve issues and the staff is so rude. One of my friends is also the wife of one of the NFL players suing BB&T for fraud. This bank is fraud!

AVOID the PAIN of banking with this terrible company... Our branch was recently bought out by BB&T which by the way is British owned. This is the now the 4th attempt to make a deposit at my location. Guess what? You will now have to wait 24-48 hours to receive your money that you deposit. That even goes for cash. You will no longer get immediate access to your funds. So what is the point of having an account with this company if you cannot get access to your money or if merchants are set to bill your account - guess what the items will be returned. And the mud is now on my face - the faithful consumer and loyal member of Citibank.

I got behind in my mortgage with BB&T and got the package to submit for a loan modification or some other type of help. I submitted everything which clearly states what my monthly income is. The phone call I received from BB&T loss mitigation said they have decided on a pay back plan. Sounds all well and good except for the amount they have come with as my income is almost twice what it truly is. On that, they based the payment for 3 months at $2481 which is only about $150 a month less than what my income is. No one can explain to me how they came up with the bogus income amount. I am fighting it and if I have to. I will start fresh and will circle my income so they see what it really is. What is wrong with people?

Just wow. What a horrible experience. You can't get a hold of anyone on the phone. You will call, go through all the different computer operated options, just to get hung up on. They sent the debit card to a house we do not live in, so now I have 0 way to access my money. Effective monday I am switching banks. What A HORRIBLE experience.

My husband lost his job on February 27th and canceled the automatic mortgage deductions from his account. I called on March 30 to pay the mortgage so we would not go 30 days late. The lady I spoke with told me that since we fell on financial hardship we won't be reported 30 days late, we would just have to pay late fees. YAY! Well, my husband called today (April 2) to discuss various things with BB&T and we were told that we were reported 30 days late. We told them who we spoke with on March 30th. Ms. ** told us that we were "misinformed" by the Customer Service Agent. We said that we would pay right now if they cannot report us or reverse it. She said that they cannot do that. I asked her to a letter stating we were misinformed and she said "no." She then said "we have been discussing this for 10 minutes and nothing has changed." RUDE!

We have been customers here for several years. I am in Italy and my bank cards were stolen. I am currently stranded here with no money and no credit cards. I have 5 accounts with BB&T, our mortgage is here, and Visa is listed on my cards. I have been on the phone with BB&T for 7 hours and have gotten no help. Visa is trying to issue me a credit card along with emergency cash and only needs for BB&T to give authorization to do so, and BB&T has no system in place for these emergency services, and will not authorize Visa to issue me a new card. Being stranded by my bank is 1000 times worse than having my wallet stolen. Do not bank here; they will never be there for you if you ever need them. Trust me.

I am a rollover customer from CITIBANK. I called to have PIN Mailer sent to me. I was on hold for 30 minutes. Both the Customer Service Reps I spoke with were rude and was not helpful at all!!!! CITIBANK need to research BB&T before giving them their customers. I'm taking my business elsewhere...

When BB&T took over Farmers and Merchants Bank (F&M Bank), they were one of the best bank and customer service. I was in Virginia. Then I moved to D.C. When I was closing my savings account, the manager told me if you have a combined total of $5,000 with savings and checking, you will not be charged any service fees. So she recommended that I leave $300 in savings. I left close to $400. I never got any statement and since I was very happy with them, I never bothered to check any fees. I trusted in their words. I saw $7.50 service fee for the past year and no letter or nothing sent. I called and the answer is "Sorry, not our fault.” Virginia rule is different from Maryland. So everyone, BB&T of 15 years ago was kind and human, but now they are cheating on customers.

This is the worst bank I have encountered. They charge you a customer service fee if you call more than two times in a statement cycle! With Citi Bank I was able to transfer money to someone else's account and now I'm not. You have to go into the bank to do pretty much anything and the the nearest one is over two hours away! Definitely closing my account!

First of all, we have two banks. I mainly bank with Navy Federal and my husband with BB&T so naturally we deal with finances together and handle each other’s banking. After a couple overdrafts with BBT, I told him that he might want to get O/D protection. I was wrong. What kind of bank charges you to switch your own money from one account to another that ends up making you Overdraft anyway?! What is the point of O/D Protection? We were charged a $12 fee to switch a few dollars from savings to checking and then the charge would show up as "Anonymous charge". Also, the overall customer service and online banking are awful.

I opened a personal and business account, they offer me $100 credit in my personal account that I never received, first they told me takes 3 months, but after 6 months, nothing. My business account is a nightmare, during the bad weather, the ATM was out of service for almost 1 month, since is outside, the cold frizzes the depository. This issue cause me almost $500 in overdraft fees, since the cut off of BB&T is 6pm (ridiculous, because other banks is until 9 or 10pm).

Horrible customer service. When I had a mistake on my mortgage account took me several days and people to get it straightened out. The phone system actually asked me for my SS number and then proceeded to hang up on me after I entered the information. This is a business that makes thousands of dollars of profit from me yearly and they cannot even bother to answer their phone.

I did not know that you can uncheck the section where you will not allowed electronic epay to withdraw from your checking account. I received a charge for $38 dollars for over draft which the PayPal was not supposed to take out yet because of automatic payment set up. BBandT did not credit my account. I closed my PayPal account the same day after talking to BBandT.

We have never had an account with BB&T bank, but they bought out the loan on our minivan from the original bank. They then repossessed it even though we were up to date with our payments and had no lapse in insurance. All they had to say was that they had no proof that we had up-to-date insurance. I was completely floored, as they gave us no warning of the repossession. When we called them, we were told that they had been looking for our van for 8 months!

BB&T Bank cheated me while I was withdrawing money from drive through. She put the money in the envelope but it was short $300. BB&T customer service is pathetic for credit card payment. No one picks up the call at least minimum of 30 minutes. Staff are very rude.

Try to make long, incomprehendable situation short. Two mortgage loans since 2003. Jan. 2014 told we haven't paid either loan since August of 2013. We CLEARLY had all payment receipts. Saw that teller, when husband paid in cash posted the payments to the wrong accounts, so ALL were voided. Brought receipts into branch and proved we had receipts and told them just to reverse the payments. Oh No, these people couldn't even see let alone understand what had transpired.

I went to the gas station as normal to get gas and keep on my way. I took my phone out and transferred some money from savings to checking to make sure I was covered. (I normally do not keep a lot of money in my checking account). A few days later I see over $100 in overdraft fee's from my gas purchase and 3 other very small purchases. My account is set up to where if there is no money in the checking account it will pull from the savings account. So I called BB&T.

We originally did our loan on our business property with Colonial Bank, but BB&T took over. When our balloon payment came due, they refused to refinance and since our property has dropped in value we cannot refinance anywhere else. We are now going through a foreclosure. We have even tried to short sale with them and had an offer which they ignored. They are the worst bank I have ever dealt with.

I've been checking my online banking account and recently couldn't do so because it wouldn't let me log into my account. I've noticed transactions or where money has been moved back and forth from checking to savings or savings to checking that I know I didn't authorize, also overdraft fees as well as my checking account isn't showing up and my other checking account was closed out that had money in it that was never put back into any of my accounts. I called my branch and was told that the balance from the savings account would be either deposited into my checking account or I'd receive a check in the mail. Neither has been done.

I open my bank online, October 2013. My husband check direct deposit every week. So my husband and I received 2 checks and we deposited at the ATM because the bank was closed. So the following Monday they held both checks. So we go in to ask why, the lady with an attitude says because we open our bank online, we are already under suspicion. So anything we do with our account is watched, so we can hold your account for anything. So now I'm angry 'cause I'm thinking why have the option to open online if all you do is watch my account? Anyway they charged up negative fees back-to-back so my bank account is negative 3,645.96 for something that I didn't do.

We went to BB&T for a small business loan, and have spent four months with absolutely zero progress to show for it. After the presentation of our business plan we have been through countless useless rounds, wasting both their time and ours, as follows:

I opened a business account with BB&T. When using my account debit card, I would always check my account balance prior to making a purchase. On many occasions, my available account balance would read a safe enough balance for me to make a purchase. After making the purchase, I would get a notice from BB&T about my account (about 1 week later) stating that I have incurred overdraft fees for the particular purchase. How?..... When I checked my balance prior to the purchase and there were no outstanding charges pending. I was told by the BB&T representative that the available balance provided to me by their bank (BB&T) is not the actual balance (even though it says it is the "available balance"). I was told by the representatives to not worry about the overdraft because BB&T had set up another account for me (unknown to me) in the amount of $800.00 to cover my overdrafts and fees.

I checked my balance as I do every morning and seen $229 missing. I called the 800# and no answer after holding for 40 minutes so I called a branch and the lady just cut me off mid sentence saying they are aware of the problem and are working on it. It should be fixed by end of day. Well it has not. They didn't even post anything on the website until late afternoon about it. No answers about it, nothing. Just saying they are working on it. Do they not know how many people this has affected. We have bills to pay, mouths to feed. Worse excuse for a bank I've ever seen!

Do NOT bank with BB&T! My debit card declined on me today. Go to the bank to find out why (because I KNOW what was there) and they say "oh there was a processing error last night and it charged everyone double (due to a new system their using), plus processing fees....everyone's account was affected.... but we're sorry for the inconvenience and you should get your money back" When?? "Oh we're not sure - a day or two". I am livid!

I was a customer of BankAtlantic. BBT bought BankAtlantic around 4 years ago. I had signed on the branch where I opened my account that I did not want to have overdraft protection. All these years I was under the impression that if my account did not have sufficient funds, the transactions were going to be declined. I was charged recently 108$ for overdraft charges. The first thing I did was call customer service. They said that they can't do anything that I would have to go in person to the branch. On the following day, I went in person to the branch, the BBT representative said that he couldn't do anything and gave the number of his supervisor " Celina".

This bank is the worse bank I have ever had to deal with. It is with great pleasure that I will be closing this account TODAY!!! My issues with them first started when I first opened the account. I deposited $1200 IN CASH into the ATM. I check my account the next day at the close of business and my money is not there. I call the 800# and was told they put a 7-day hold on my (yes CASH) deposit. SMH.

I have a BB&T credit card, but closed both of my BB&T bank accounts when I moved, so I cannot pay online. I can pay over the phone, but there is a charge. My bill is due today and I'm trying to pay it, but can't use their automated system, for some reason. When the phone system forwards me to a representative, I am told that I have to call back during business hours. This means tomorrow morning.

I went to my nearest bank in Summersville after my card had been stolen. The person there said they couldn't help me because they didn't usually work there. I had no way to block my card or get a temporary. I was so upset with the customer service. They acted like they didn't have time for me or like they were interested in helping me.

I originally got a bad check from Lancaster Tours for a trip that was canceled to Savannah, SC. They supposedly had a probable and opened up a new acct at BB&T. I took it to BB&T and they were going to charge me $8.00 to cash it. The check was a BB&T.

I was told that I was lying about a transaction that posted but yet I see clearly in my text alerts from bbt banking where the amount posted. Seems like I lost my money to this bank. Debating on closing account with this bank and opening a new account with different banking company.

My father passed away Dec. 1st, his Social Security check went in his account on the 3rd. I called Social Security about it, they said it was his to keep. The Bank reversed his check to Social Security - the 5th. Social Security got it the 16th of Dec. This put his account in the red, 829.00, and they want to charge another 30.00 because it has been neg. for over 7 days. They call me every morning at 8:30 am with a recorded message to make a deposit for the neg. amount. Social Security said since it did come back to the Treasury, it would be split between the 3 living children. They would get 348.43 each. They should not have done this. And if Social Security splits this check, the Bank should not want me to give them more than I get from SS. I did not tell them to do this and they said if I don't make this deposit, they will take it from mine and my husband's acct.

When using online banking for bill pay, BB&T removes your funds A MONTH before you selected the payment and keeps the funds in THEIR OWN account. They do this ONLY if you have plenty of funds so that you don't notice a critically low balance. This is illegal and against federal law. If you choose an automatic payment to a payee to be made the second week of February, they will remove the funds into their own account the previous January, before sending it to the payee in February. That is all kinds of illegal! BB&T gets to keep the interest made on those funds, instead of the customer that owns that money.

I have good credit and no debts except student loan. My pre-approval was quick and easy and I asked about anything I thought would be a red flag (I am self-employed, I have student loans). When I asked about my student loan balance, they told me that my monthly payments, not the balance would count. With that information, I decided to pursue a mortgage. Now, I am three months into a process and it has been a nightmare. My loan officer repeatedly asks for the same documents over and over. They ask for documents that do not exist (for example, how I am supposed to get a letter from the student loan company saying my payments which are based on income will not change for 2 years, you can't, they only re-certify once a year and they are not about to write a letter predicting this information).

Accused me of fraud after my computer was hacked. Threatened to press charges unless I paid the balance in 7 to 10 days! This is extortion as far as I am concerned!

If you want your money stolen open an account with these criminals. They take your hard earned money and aren't remorseful. They hold your money for days so that they can muster up false overdraft and returned check fees that will consume most of your paycheck. This bank goes to lengths to charge you. Angry is an understatement to the way I feel toward this bank. I only switched to this bank as a favor for my second job. I wish I never opened my account with this bank! But as soon as I empty my account I will be closing it! They have robbed me out of soo much money. Absolutely hate BB&T!

I am not one to complain and for $12, I might be one of many who just lets it go; however I think this one put me over the edge. I had a loan at WELLS FARGO that was satisfied and I overpaid by $9.05 of which I was sent a refund check on 12/12/2014. I deposited the check into my account at BB&T. On 12/17/2014 I got received a notice along with a photocopy of check from BB&T charging me $12 "UN LOCATE ACCOUNT". I called 800-BANKBBT and was told that the account at WELLS FARGO was not a real account. I therefore was charged a processing fee for making that BOGUS deposit. I was confused and conducted my own research and spoke to a customer representative at the consumer loan division of WELLS FARGO who was helpful and confirmed that the check was legitimate and confirmed the exact check # that was issued to me.

This is the most difficult bank to deal with that I had the misfortune of dealing with. They are unyielding, they make mistakes and do not correct them. For instance, they issued me a new ATM/VISA card that their own bank ATM machines will not read. I requested that they take the old card and remake the card with the same number so that I do not have to go to all the vendors that have my card number on file. They refused to reissue the same card number and as a result I now have a card that cannot be read by most merchants including the BB&T bank. I am also thinking about taking my mortgage and changing it to another more "HUMAN" bank. I would also point out that the customer service that they provide is the worst customer service in the world. Ms. Cristina ** should not be representing the bank or work in the customer counter.

We had over $30000.00 in hail damage to our home. We were forced by BB&T to send the money to them and now they still owe our contractors a good $10,000 and owe us $2000. They keep asking for documents over and over and over again saying that they haven't received them. Next step will be to contact an attorney. I am totally pissed off. I know that they have a stake in the house and I accept that, but the services were done and our contractor needs to be paid. And they don't pay the insurance bill.. we do!

We sold our home and my husband put over 44 thousand dollars in our savings account and not even 6 months later BB&T has drained our savings account for our company account overdrafts. I never gave them permission to touch my savings that was to be used to buy another home. They have been manipulating our company account just to steal all of our savings in fees. I'm really upset to find out the day before thanksgiving that we have no saving anymore. I feel totally robbed!

I was charge a 36 dollar fee for 1.07 cup of coffee, which I drank at 5am that morning. 1pm that afternoon I check my balance and BB&T took their maintenance fee. I knew my account was low, this is why I only purchase a coffee. BB&T said they took the fee first, then I purchase the coffee, which led to an overdraft fee... I knew something was not right. If I wanted an overdraft fee, I would have taken out 100.00 not 1.07. I was upset at this but I did not say anything. I went online and made sure I stopped the overdraft fee and signed up for low account alerts. I'll let them have this one. But it will not happen again. I read a lot of the complaints here, and I agree with all of you. I plan to only keep low amounts of money at this bank for now on. And I wait till my direct deposit at the minute it hits the bank and take out MOST of my check. My check is only in that bank for 1 minute till I get it. I had better service with walmart debit cards.

I have the same issue as Julie of Bonita Springs, FL on Nov. 3, 2014. BB&T admittedly processes debits before credits so they can charge excessive fees. This is simply wrong & unfair to consumers. I agree that we need to get the federal gov't & state of VA to stop this practice by BB&T.

I knew I had a low amount in my spending account. Not enough to cover my 2 gyms I use so at 8pm the night prior I go and deposit 100.00 cash into the atm (well beyond the amount needed to pay for the gyms). It was my knowledge that cash is a immediate deposit.. Checks however, can take up to a business day and I understand that. I log onto my account at 2am (normally when I see everything that has went through for the day). Well, instead of taking the immediate cash they first charge the gyms.. then conveniently charge 72.00 in overdraft fees. Finally after that they allow the 100.00 deposit to go through.. So I wake up to a -23.78 balance. So upon calling their customer service # they state that after a 6pm deposit it will take up to a full business day for that cash to clear. I'm done with this bank. I will be going into the branch, clearing my account, closing my account and researching a bank that has better practices.

I have a home loan with BB&T, had some hail damage to the roof and siding of my house, got the insurance check with no problem. BB&T requested the check be sent to them, stated they would send me a "complete" packet for the contractors to make the repairs. I received the packet which only had 1/3 of the "Neccessary" paperwork needed. Contractor made the repairs which were completed on Sept 27 2014. BB&T stated they were missing required documents from the packet (which they never sent to me).

In 2003 I created a Company LLC in North Carolina. Since I lived close to BB&T, I opened an account in the Business name. I was the sole owner of the LLC and have the Articles of Corporation Documents to Prove it. In 2004 I moved the LLC to VA. In 2006 a modification to that LOC Account was submitted to a local VA BB&T manager. It contained a forgery of my signature and it was not witnessed by the Bank Manager that I signed it in front of her. Unfortunately it was my then wife that forged my signature, and she had no authority to do so. She then had her Dad take it to the Bank and he presented it to her and designated himself as a managing authority in the Business and executed a renewal of the line of credit the same day on 10/10/06 with my Business as the Borrower. This was for a 50,000.00 note. Once he got away with this as the only signer on this note in 2007 he up this to 140,000.00.

Went to my local BB&T bank today to withdraw a few hundred dollars from an overseas account. To save time I used their ATM. Counting my money I realized the machine had shorted me $20. Going in to the bank to let them know I expected the issue to be dealt with shortly but I should have known better. After over 20 years in the US, the complete and utter lack of customer service and sheer incompetence from US banks can still shock me. I was told that it might be cleared up as the machine was counted at the end of the week. Excuse me, what kind of a bank does not balance its ATM nightly, first off. Then when I showed them my card, I was told that since it was an International card I would have to call VISA international myself and talk to them.

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin **, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin ** is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin ** should be fired immediately!

My bank BB&T, through which I have a loan, lost the original title to my mobile home. I am now trying to sell the home but I am in limbo because the original title cannot be found. What can I do? Does anyone have a similar experience? Any help would be greatly appreciated!