BB&T Reviews

This is the worst bank I have encountered. They charge you a customer service fee if you call more than two times in a statement cycle! With Citi Bank I was able to transfer money to someone else's account and now I'm not. You have to go into the bank to do pretty much anything and the the nearest one is over two hours away! Definitely closing my account!

First of all, we have two banks. I mainly bank with Navy Federal and my husband with BB&T so naturally we deal with finances together and handle each other’s banking. After a couple overdrafts with BBT, I told him that he might want to get O/D protection. I was wrong. What kind of bank charges you to switch your own money from one account to another that ends up making you Overdraft anyway?! What is the point of O/D Protection? We were charged a $12 fee to switch a few dollars from savings to checking and then the charge would show up as "Anonymous charge". Also, the overall customer service and online banking are awful.

I opened a personal and business account, they offer me $100 credit in my personal account that I never received, first they told me takes 3 months, but after 6 months, nothing. My business account is a nightmare, during the bad weather, the ATM was out of service for almost 1 month, since is outside, the cold frizzes the depository. This issue cause me almost $500 in overdraft fees, since the cut off of BB&T is 6pm (ridiculous, because other banks is until 9 or 10pm).

Horrible customer service. When I had a mistake on my mortgage account took me several days and people to get it straightened out. The phone system actually asked me for my SS number and then proceeded to hang up on me after I entered the information. This is a business that makes thousands of dollars of profit from me yearly and they cannot even bother to answer their phone.

I did not know that you can uncheck the section where you will not allowed electronic epay to withdraw from your checking account. I received a charge for $38 dollars for over draft which the PayPal was not supposed to take out yet because of automatic payment set up. BBandT did not credit my account. I closed my PayPal account the same day after talking to BBandT.

We have never had an account with BB&T bank, but they bought out the loan on our minivan from the original bank. They then repossessed it even though we were up to date with our payments and had no lapse in insurance. All they had to say was that they had no proof that we had up-to-date insurance. I was completely floored, as they gave us no warning of the repossession. When we called them, we were told that they had been looking for our van for 8 months!

BB&T Bank cheated me while I was withdrawing money from drive through. She put the money in the envelope but it was short $300. BB&T customer service is pathetic for credit card payment. No one picks up the call at least minimum of 30 minutes. Staff are very rude.

Try to make long, incomprehendable situation short. Two mortgage loans since 2003. Jan. 2014 told we haven't paid either loan since August of 2013. We CLEARLY had all payment receipts. Saw that teller, when husband paid in cash posted the payments to the wrong accounts, so ALL were voided. Brought receipts into branch and proved we had receipts and told them just to reverse the payments. Oh No, these people couldn't even see let alone understand what had transpired.

I went to the gas station as normal to get gas and keep on my way. I took my phone out and transferred some money from savings to checking to make sure I was covered. (I normally do not keep a lot of money in my checking account). A few days later I see over $100 in overdraft fee's from my gas purchase and 3 other very small purchases. My account is set up to where if there is no money in the checking account it will pull from the savings account. So I called BB&T.

We originally did our loan on our business property with Colonial Bank, but BB&T took over. When our balloon payment came due, they refused to refinance and since our property has dropped in value we cannot refinance anywhere else. We are now going through a foreclosure. We have even tried to short sale with them and had an offer which they ignored. They are the worst bank I have ever dealt with.

I've been checking my online banking account and recently couldn't do so because it wouldn't let me log into my account. I've noticed transactions or where money has been moved back and forth from checking to savings or savings to checking that I know I didn't authorize, also overdraft fees as well as my checking account isn't showing up and my other checking account was closed out that had money in it that was never put back into any of my accounts. I called my branch and was told that the balance from the savings account would be either deposited into my checking account or I'd receive a check in the mail. Neither has been done.

I open my bank online, October 2013. My husband check direct deposit every week. So my husband and I received 2 checks and we deposited at the ATM because the bank was closed. So the following Monday they held both checks. So we go in to ask why, the lady with an attitude says because we open our bank online, we are already under suspicion. So anything we do with our account is watched, so we can hold your account for anything. So now I'm angry 'cause I'm thinking why have the option to open online if all you do is watch my account? Anyway they charged up negative fees back-to-back so my bank account is negative 3,645.96 for something that I didn't do.

We went to BB&T for a small business loan, and have spent four months with absolutely zero progress to show for it. After the presentation of our business plan we have been through countless useless rounds, wasting both their time and ours, as follows:

I opened a business account with BB&T. When using my account debit card, I would always check my account balance prior to making a purchase. On many occasions, my available account balance would read a safe enough balance for me to make a purchase. After making the purchase, I would get a notice from BB&T about my account (about 1 week later) stating that I have incurred overdraft fees for the particular purchase. How?..... When I checked my balance prior to the purchase and there were no outstanding charges pending. I was told by the BB&T representative that the available balance provided to me by their bank (BB&T) is not the actual balance (even though it says it is the "available balance"). I was told by the representatives to not worry about the overdraft because BB&T had set up another account for me (unknown to me) in the amount of $800.00 to cover my overdrafts and fees.

I checked my balance as I do every morning and seen $229 missing. I called the 800# and no answer after holding for 40 minutes so I called a branch and the lady just cut me off mid sentence saying they are aware of the problem and are working on it. It should be fixed by end of day. Well it has not. They didn't even post anything on the website until late afternoon about it. No answers about it, nothing. Just saying they are working on it. Do they not know how many people this has affected. We have bills to pay, mouths to feed. Worse excuse for a bank I've ever seen!

Do NOT bank with BB&T! My debit card declined on me today. Go to the bank to find out why (because I KNOW what was there) and they say "oh there was a processing error last night and it charged everyone double (due to a new system their using), plus processing fees....everyone's account was affected.... but we're sorry for the inconvenience and you should get your money back" When?? "Oh we're not sure - a day or two". I am livid!

I was a customer of BankAtlantic. BBT bought BankAtlantic around 4 years ago. I had signed on the branch where I opened my account that I did not want to have overdraft protection. All these years I was under the impression that if my account did not have sufficient funds, the transactions were going to be declined. I was charged recently 108$ for overdraft charges. The first thing I did was call customer service. They said that they can't do anything that I would have to go in person to the branch. On the following day, I went in person to the branch, the BBT representative said that he couldn't do anything and gave the number of his supervisor " Celina".

This bank is the worse bank I have ever had to deal with. It is with great pleasure that I will be closing this account TODAY!!! My issues with them first started when I first opened the account. I deposited $1200 IN CASH into the ATM. I check my account the next day at the close of business and my money is not there. I call the 800# and was told they put a 7-day hold on my (yes CASH) deposit. SMH.

I have a BB&T credit card, but closed both of my BB&T bank accounts when I moved, so I cannot pay online. I can pay over the phone, but there is a charge. My bill is due today and I'm trying to pay it, but can't use their automated system, for some reason. When the phone system forwards me to a representative, I am told that I have to call back during business hours. This means tomorrow morning.

I went to my nearest bank in Summersville after my card had been stolen. The person there said they couldn't help me because they didn't usually work there. I had no way to block my card or get a temporary. I was so upset with the customer service. They acted like they didn't have time for me or like they were interested in helping me.

I originally got a bad check from Lancaster Tours for a trip that was canceled to Savannah, SC. They supposedly had a probable and opened up a new acct at BB&T. I took it to BB&T and they were going to charge me $8.00 to cash it. The check was a BB&T.

I was told that I was lying about a transaction that posted but yet I see clearly in my text alerts from bbt banking where the amount posted. Seems like I lost my money to this bank. Debating on closing account with this bank and opening a new account with different banking company.

My father passed away Dec. 1st, his Social Security check went in his account on the 3rd. I called Social Security about it, they said it was his to keep. The Bank reversed his check to Social Security - the 5th. Social Security got it the 16th of Dec. This put his account in the red, 829.00, and they want to charge another 30.00 because it has been neg. for over 7 days. They call me every morning at 8:30 am with a recorded message to make a deposit for the neg. amount. Social Security said since it did come back to the Treasury, it would be split between the 3 living children. They would get 348.43 each. They should not have done this. And if Social Security splits this check, the Bank should not want me to give them more than I get from SS. I did not tell them to do this and they said if I don't make this deposit, they will take it from mine and my husband's acct.

When using online banking for bill pay, BB&T removes your funds A MONTH before you selected the payment and keeps the funds in THEIR OWN account. They do this ONLY if you have plenty of funds so that you don't notice a critically low balance. This is illegal and against federal law. If you choose an automatic payment to a payee to be made the second week of February, they will remove the funds into their own account the previous January, before sending it to the payee in February. That is all kinds of illegal! BB&T gets to keep the interest made on those funds, instead of the customer that owns that money.

I have good credit and no debts except student loan. My pre-approval was quick and easy and I asked about anything I thought would be a red flag (I am self-employed, I have student loans). When I asked about my student loan balance, they told me that my monthly payments, not the balance would count. With that information, I decided to pursue a mortgage. Now, I am three months into a process and it has been a nightmare. My loan officer repeatedly asks for the same documents over and over. They ask for documents that do not exist (for example, how I am supposed to get a letter from the student loan company saying my payments which are based on income will not change for 2 years, you can't, they only re-certify once a year and they are not about to write a letter predicting this information).

Accused me of fraud after my computer was hacked. Threatened to press charges unless I paid the balance in 7 to 10 days! This is extortion as far as I am concerned!

If you want your money stolen open an account with these criminals. They take your hard earned money and aren't remorseful. They hold your money for days so that they can muster up false overdraft and returned check fees that will consume most of your paycheck. This bank goes to lengths to charge you. Angry is an understatement to the way I feel toward this bank. I only switched to this bank as a favor for my second job. I wish I never opened my account with this bank! But as soon as I empty my account I will be closing it! They have robbed me out of soo much money. Absolutely hate BB&T!

I am not one to complain and for $12, I might be one of many who just lets it go; however I think this one put me over the edge. I had a loan at WELLS FARGO that was satisfied and I overpaid by $9.05 of which I was sent a refund check on 12/12/2014. I deposited the check into my account at BB&T. On 12/17/2014 I got received a notice along with a photocopy of check from BB&T charging me $12 "UN LOCATE ACCOUNT". I called 800-BANKBBT and was told that the account at WELLS FARGO was not a real account. I therefore was charged a processing fee for making that BOGUS deposit. I was confused and conducted my own research and spoke to a customer representative at the consumer loan division of WELLS FARGO who was helpful and confirmed that the check was legitimate and confirmed the exact check # that was issued to me.

This is the most difficult bank to deal with that I had the misfortune of dealing with. They are unyielding, they make mistakes and do not correct them. For instance, they issued me a new ATM/VISA card that their own bank ATM machines will not read. I requested that they take the old card and remake the card with the same number so that I do not have to go to all the vendors that have my card number on file. They refused to reissue the same card number and as a result I now have a card that cannot be read by most merchants including the BB&T bank. I am also thinking about taking my mortgage and changing it to another more "HUMAN" bank. I would also point out that the customer service that they provide is the worst customer service in the world. Ms. Cristina ** should not be representing the bank or work in the customer counter.

We had over $30000.00 in hail damage to our home. We were forced by BB&T to send the money to them and now they still owe our contractors a good $10,000 and owe us $2000. They keep asking for documents over and over and over again saying that they haven't received them. Next step will be to contact an attorney. I am totally pissed off. I know that they have a stake in the house and I accept that, but the services were done and our contractor needs to be paid. And they don't pay the insurance bill.. we do!

We sold our home and my husband put over 44 thousand dollars in our savings account and not even 6 months later BB&T has drained our savings account for our company account overdrafts. I never gave them permission to touch my savings that was to be used to buy another home. They have been manipulating our company account just to steal all of our savings in fees. I'm really upset to find out the day before thanksgiving that we have no saving anymore. I feel totally robbed!

I was charge a 36 dollar fee for 1.07 cup of coffee, which I drank at 5am that morning. 1pm that afternoon I check my balance and BB&T took their maintenance fee. I knew my account was low, this is why I only purchase a coffee. BB&T said they took the fee first, then I purchase the coffee, which led to an overdraft fee... I knew something was not right. If I wanted an overdraft fee, I would have taken out 100.00 not 1.07. I was upset at this but I did not say anything. I went online and made sure I stopped the overdraft fee and signed up for low account alerts. I'll let them have this one. But it will not happen again. I read a lot of the complaints here, and I agree with all of you. I plan to only keep low amounts of money at this bank for now on. And I wait till my direct deposit at the minute it hits the bank and take out MOST of my check. My check is only in that bank for 1 minute till I get it. I had better service with walmart debit cards.

I have the same issue as Julie of Bonita Springs, FL on Nov. 3, 2014. BB&T admittedly processes debits before credits so they can charge excessive fees. This is simply wrong & unfair to consumers. I agree that we need to get the federal gov't & state of VA to stop this practice by BB&T.

I knew I had a low amount in my spending account. Not enough to cover my 2 gyms I use so at 8pm the night prior I go and deposit 100.00 cash into the atm (well beyond the amount needed to pay for the gyms). It was my knowledge that cash is a immediate deposit.. Checks however, can take up to a business day and I understand that. I log onto my account at 2am (normally when I see everything that has went through for the day). Well, instead of taking the immediate cash they first charge the gyms.. then conveniently charge 72.00 in overdraft fees. Finally after that they allow the 100.00 deposit to go through.. So I wake up to a -23.78 balance. So upon calling their customer service # they state that after a 6pm deposit it will take up to a full business day for that cash to clear. I'm done with this bank. I will be going into the branch, clearing my account, closing my account and researching a bank that has better practices.

I have a home loan with BB&T, had some hail damage to the roof and siding of my house, got the insurance check with no problem. BB&T requested the check be sent to them, stated they would send me a "complete" packet for the contractors to make the repairs. I received the packet which only had 1/3 of the "Neccessary" paperwork needed. Contractor made the repairs which were completed on Sept 27 2014. BB&T stated they were missing required documents from the packet (which they never sent to me).

In 2003 I created a Company LLC in North Carolina. Since I lived close to BB&T, I opened an account in the Business name. I was the sole owner of the LLC and have the Articles of Corporation Documents to Prove it. In 2004 I moved the LLC to VA. In 2006 a modification to that LOC Account was submitted to a local VA BB&T manager. It contained a forgery of my signature and it was not witnessed by the Bank Manager that I signed it in front of her. Unfortunately it was my then wife that forged my signature, and she had no authority to do so. She then had her Dad take it to the Bank and he presented it to her and designated himself as a managing authority in the Business and executed a renewal of the line of credit the same day on 10/10/06 with my Business as the Borrower. This was for a 50,000.00 note. Once he got away with this as the only signer on this note in 2007 he up this to 140,000.00.

Went to my local BB&T bank today to withdraw a few hundred dollars from an overseas account. To save time I used their ATM. Counting my money I realized the machine had shorted me $20. Going in to the bank to let them know I expected the issue to be dealt with shortly but I should have known better. After over 20 years in the US, the complete and utter lack of customer service and sheer incompetence from US banks can still shock me. I was told that it might be cleared up as the machine was counted at the end of the week. Excuse me, what kind of a bank does not balance its ATM nightly, first off. Then when I showed them my card, I was told that since it was an International card I would have to call VISA international myself and talk to them.

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin **, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin ** is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin ** should be fired immediately!

My bank BB&T, through which I have a loan, lost the original title to my mobile home. I am now trying to sell the home but I am in limbo because the original title cannot be found. What can I do? Does anyone have a similar experience? Any help would be greatly appreciated!

I am fed up with BB&T banking practices! They continue to switch the order of incoming transactions in order to charge fees. Example: I went out of town and had $500 in my account. I charge 9 small amounts on my debit card. Coffee, gas, lunch , etc. It should have been no problem. Apparently that night a check came into my account for $1,000. Instead of just charging the one $36 insufficient fee, or just returning it, they switched the transactions around. Making my account negative by $500 and then on top of that, charged me $360 in insufficient fees! But all those transactions were fine when I made them! The bank waited 3 days before posting those transactions so they can make money! It is disgusting that these wealthy banks make their money on the backs of citizens that have a very limited income! The exact people who don't have the money to pay these fees are preyed upon! The problem is ALL banks do this! They must pass a Federal Law to stop this! It's criminal!

BB&T branch in Matthews, NC - PRE-WARNED!!! Counted out 1200 dollars twice, all in hundreds, 12 of them. Made my deposit from the drive thru window and I'm told I was short $100. I said "are you sure", she informed me she counted it twice. Ok, I figure my wife grabbed $100 for groceries. When I got home she said NO! Then I realized I counted this money like four times before leaving the house, where did the $100 dollars go?? Called the bank next day, no overage, my $100 was gone!!!! About five months later, I was with a neighbor and was making a deposit at the same bank. I told her the story and we both counted out $5300 dollars in all 100 dollar bills. It was about Dec 18, and I told the teller (same one that got me last time), "Here is your Christmas bonus." She counted the money and said thank you and send me my deposit ticket.

I deposited my father IRS check 4K into my account (I know it wasn't in my name and they put it in hold). I walked into the bank and show my father's driver's license and SSN. They told me they wanted more info, a passport... They said they returned the IRS check, it was around Mid April 2014, now is November and still I haven't seen that money... My father already contacted the IRS and they told him to check with the bank and the bank to check with the IRS... I seriously will NOT recommend. Thanks GOD I have Wells Fargo and Bank of America!

This is by far the worst bank ever. The customer service itself is garbage, you call them and try to be nice to discuss a problem and they act so stupid they can't even provide a legitimate answer or a way to actually fix it. All their hidden fees they have for nonsense is also stupid. The only positive thing I can say about them....wait, there is none. DO NOT get a card from this garbage company if you care about your money - that's my only word of advice.

Charge a return fee - $5.00. Tried to tell me that the address was wrong, was not wrong for the year early, was not wrong on savings, was not wrong on loan - only on checking and they had the nerve to tell me the post office charged the fee. The fee was RETURNED STATEMENT FEE.

I have had several disappointing acts happen with BB&T. We just payed off our 10 year loan in august that was to have disability insurance on it and I believe we were robo papered when we signed our loan, to say the least there was never any disability on the loan but was at the time we signed our loan. We made it very clear that we wouldn't sign a loan without disability insurance and even changed to a 10 year loan instead of 15 year because they only offered it on a 10 year loan. So after 10 years of making all loan payments never being late, paying off the loan, having never bounced a check from our checking account, and never late on payments on our BB&T credit card. I applied for a loan to pay off our credit card debt and was turned down....So I am closing my account and will find a way to pay off my BB&T credit card. So that's the thanks you get for being a loyal customer to BB&T.

I made a deposit on October 7, 2014 and confirmed with the teller my funds would be available the next day. A check I wrote was returned and I was charged $36 when the money was in the account. This is an awful bank, I was wrong to ever open a personal account there, as I have a joint account with Chase and have never had a single issue. I am going TODAY after work and closing this account. On this site you are required to give at least one star to submit your review, I would give them minus stars if that was an option. Horrible awful bank and customer service.

BB&T bank charged insufficient funds fees on transactions when money was in the account to cover these charges. With their outrageous fees of $36 each it caused another item to be returned which they charged another $36 and I now have to pick up that check and pay that business fee. They say they have an intelligent system and it's always finding new and creative ways to steal your money. If we take someone's money without their permission we would be arrested, guess it doesn't work the same in big business as it does for the average consumer.

I went to the drive thru lane of BB&T-Cromwell in Norfolk, VA on 9/8/2014 at 2:09 pm. I desired making a checking account deposit using my check card because I did not have my checkbook with me. I sent in the money, but miscounted and told the teller it was $500.00. The teller told me it was actually $600.00. She counted the money twice and said "yes it is $600.00". I thanked her for her honesty. She sent me the transaction receipt which clearly shows $600.00. I then recalled sending in four $100.00 bills and four $50.00 bills. I apparently was counting the four $50.00 bills as $100.00. (I am 62 years old and was upset at not having my checkbook with me, so I miscounted).

Really - it looks like we have another Bank of America on our hands. I was hit 4 overdraft charges (for what I don't know). I have not used any funds that was not available to me. I have been trying all morning to find out what the problem is; however, I have been on HOOOOOOOOOOOOLD for over an hour. Ridiculous. I can only guess at what the overdraft fees are for but I don't know why. All funds were available at the time of purchase and two other transactions posted (monthly) and funds were again available. I have been dealing with trying to figure out my account (which I shouldn't have to do) because there always seems to be some type of problem with them. They are the worst EVER BANK IN THE WORLD. THEY ARE MONEY HUNGRY. THEY DON'T GIVE YOU ANYTHING FOR BANKING WITH THEM... I HATE THEM. I JUST WANTED TO VENT FOR A MOMENT BECAUSE I AM STILL ON FREAKING HOLD.

Went to a new doctor's office today. Went to pay the co-pay of $35 with the BBT debit card... DECLINED. Stopped at a 711 for gas in the same town... DECLINED without even an amount posted. After spending more than 15 minutes of the phone with BBT.... result was because I was NOT in my normal purchase area ~ they put the card on hold status!!!!! WOW... this town was 9 miles away.

Have copies of a 4065 dollar check plus copies of several other checks for 1000 dollars each (4) front and back that were deposited in BB&T banks somewhere in South Carolina. The reverse side clearly shows BB&T's logo. I have never had an account at any BB&T Bank. I sent copies to the North Carolina Banking Commission in Raleigh. These checks were deposited in someone else's account who is a women. OH by the way I am a man. These checks were stolen - deposited in someone else's account at BB&T. When I spoke with someone at BB&T they told me I was out of luck. I spoke with a women at the FDIC. She gave me a number for the CFPB.

Honestly, everyone who is on here complaining sounds like an idiot. You signed the contract, so long as you abide by the contract there should be no issue. YOU agreed to the interest rate. If you read before you sign, you wouldn't have all these "issues." I read my contract before I signed it and I am quite happy seeing as I knew what to expect. I find the customer service to be wonderful and they are always very helpful. I have had a same as cash loan in the past and something similar happened to me where their statements showed a much different balance and it showed interest. They explained to me that it simply shows it that way so that you don't have to pay all the interest up front before you hit principal if you miss your SAC date.

This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote, "Too bad. That is our policy and I can't help you".

On 8/1/2014, I attempt to wire $1450 to my landlord for rent. On 8/4/2014, I receive an email from BB&T saying the transaction was blocked. I call BB&T at 10:29 a.m. on 8/4/2014 and after a 52-minute hold, am told wire transfers to a 3rd party (an account in someone's name other than your own) is not allowed. I state I will go pay the bill in person at the bank if the original transaction is in fact going to be cancelled. I am repeatedly assured the wire for $1450 is cancelled and cannot be withdrawn from my account. I pay the $1450 in person at the bank with my debit card.

My debit card expired I do not use checks nor do I drive. I am without a phone and having to wait on paying bills. I am on disability and it's hard for me to get to places. Customer service is below average and I will be switching banks. Taking classes online and I don't know if they have tried to call me or not.

We used to bank with Bank Atlantic which later became BBT. The bank has lost 7 of my deposits (two separate times) and found them weeks if not months later. They also agreed to give us a fee-free trust account for our escrow. The FREC (Florida Real Estate Comm) has strict laws which prevent fees from being debited from trust accounts. We were promised that this was taken care of yet the bank keeps making repeated errors. As of 9/1/14 we are leaving BB&T and going to a smaller private bank where we are considered a client and not just a number. WE HATED our experience with BB&T and would never recommend them to anyone.

Went shopping on Friday afternoon for start of 2014 school year with daughter. Had a $26.00 lunch and went to Justice clothing store and rang up $230.00 in clothing only to have the card declined. Told clerk to run it again as I was sure there was money in the account and declined again (embarrassing). Called BB&T and after 30 minutes on hold, they informed me it flagged as possible fraud.

I've had numerous issues: I set up checking and savings accounts over two years ago. I had to request my debit card twice before it arrived over a month later. During this time, I had to go to California for four weeks and when I explained my salary was direct deposited into BB&T and I had no access to these accounts, the BB&T representative told me there was nothing I could do. I went as far as to request a card to be overnighted to my employer's address in California and that I was willing to pay the overnight shipping fee and was told no. I presumed the card had been mailed to my address while I was on business (which was not the case when I returned).

BBT charges is outrageous. They charge you if you call the 800 number to obtain information about your account. They also charge you $36 overdraft fee which isn't out of the normal but then 7 days later if your account is still in the negative, they charge another $36 that's absolutely ridiculous.

I give up, there is no getting through you guys. Like really no getting through you! I wait on an average 45 mins per call to talk to your representatives, who by the way do not even take the call back number, just in case the call gets dropped. I mean that's a reasonable service expectation, that you talk to your customer who wait 45 mins to get through you right?

I have had Regions, Wells Fargo and BB&T & by far, BB&T has been the best in my opinion. We fell into hardship one time and they let us go 4 months without paying our mortgage before even mailing out a foreclosure letter. We fortunately were about to pay it off but I communicate with them anytime we have a problem and they have been very lenient with us. I must say that Wells Fargo is the worst bank in the world. You can't opt out of overdraft protection and you HAVE to have a savings account. That's garbage. Regions was great until they merged with AmSouth, that's when all my troubles started. I didn't agree to the terms anymore on how they post their transactions.

I am so fed up with the management with this company at the bb&t 614 H st nw 20001. ** either needs to take more management classes or anger management. He doesn't care about the customers at all. His tone of voice is off. He acts like he is better than everybody who works there. His coworker ** is always on 2 hour sometimes 3 hour breaks. I don't understand how either of them are still working there. I may be an old lady but I know what going on there and those two need to be watched. ** going shopping at Macy's for 3hours because of a sale? How can I get great customer service if the two leaders are stealing time and being ass wipes? They are a joke and need to hire the right people.

We have been banking with BB&T for years in several states. Our current local branch is very convenient as it's right around the corner, but it doesn't compensate for the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still). I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers doesn't seem to like to do her job. She once refused to notarize a document for a house closing, claiming she wasn't "authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem.

Sunday, July 20th, 2014, a BB&T Mortgage Collection agent called my cell phone while I was at work. My mother/boss answered my phone and told them that I was not available. That BB&T representative decided that it was a good idea to tell my mother/boss that I was late on my mortgage and tried to collect money from her. I worked in the mortgage collections dept with another bank for 5 years and it is totally illegal to discuss personal financial information with anyone whose name is not on the loan. I am disgusted with how BB&T does business. I may be behind on my payments but I am still a human being with rights to my own privacy and BB&T violated those rights.

Every time I call BBT to ask a question about a transaction on my account. The wait time is horrendous. The wait time is already 30min if not longer. I want to leave them but I don't feel like having to redo my direct deposits with another bank. If you a person who loves customer service this bank is not for you.

My husband and I got preapproved for a home loan from KB (loan officer at Fayetteville BB&T). She was very quick and always got right back to us, which made us feel comfortable to go ahead and pursue the loan with her. After finding our home and signing a contract/making an offer, we contacted her to go ahead with the loan processing.

I won't even get into how 7 years ago they took my paid off home and put me into some type of internal loan so I cannot even quality for HARP or other programs. In Feb I had a balloon come due. BB&T took 4 months to get my new loan processed and I keep making my payments on time for March, April and May. They returned ALL my payments then reported me 60 days late on my credit report which TANKED my score 60 points. They are the worst bank in the world.

This main branch, located on K Street NW is a 1-teller operation. Apparently, the management doesn't realize that people working in the general location have lunch breaks between 12:00 - 2:00. **, VP of this branch believes that customers of BB&T should spend 10-20 minutes of their lunch hour standing in line waiting for the single Teller. As a customer since 1999, I have a goal of disentangling my account from the ineptitude of BB&T this year. I wouldn't doubt there's an assessed fee leveraged on anyone who flees.

BB&T used to be considered a community bank. Employees were great and personable. They bought out Colonial and things changed. All of a sudden, there are fees with a minimum balance and the website keeps changing so much that you can't access your account and wait for much longer than you should to speak to so, done at 8:00pm in the evening on a Tuesday! Seriously considering switching to TD Bank. At this point, think they have more to offer.

About 3 years ago, I had to close my mother's BB&T account because someone got her account information when I moved her into a nursing home. We opened another account at BB&T and wanted the remaining money put in that new account to stop the theft. They refused. Over and over I tried to explain I was just trying to stop the bad withdrawals. I even had my mom's lawyer with me, my power of attorney... No dice. Ended up moving to another bank, taking the money with us. Now I need to close the safe deposit box. Have had all the legal stuff done and can't get my contact at the Odenton Md. branch to call or email me back. I also found a key to another box at the same branch for my deceased sister. Here we go again!

Have you ever received more money than what was available from the teller without them double checking to see if you have funds available? A savings withdrawal slip presented inside to a teller for more than what was in the amount. Why would you give out an amount you don't have and the teller not verify the availability of the amount present. Usually a teller will say, excuse me but you only have "X" amount available to you at this time and the amount would be changed or no withdrawal at all would occur. So what role does the teller play for not checking and just giving the money without looking at the account? This was in Forestdale AL.

They charge BS fees, places hold on deposits, and have the worst customer service I have ever seen. Anytime you call with an issue be prepared to sit on hold at least 45 min. The only answer they ever give is "there is nothing I can do". Stay away.

Saw your post and agree. They are a *hopeless* bank: told them to order a new debit card for my wife. Told them *not* to send to it my billing address as that was not valid and to send it to the branch instead and that we would come by and pick it up. Guess what they did - sent it to my defunct address! bingo! This happened in NC. My card got hacked and I never got a call from their fraud dept. Luckily I checked my account on line. They said they tried to call me on the # on file and that didn't work.

So I look at my bank and a payment was taken out on the 6/3/2014, was not late until 7/17/2014, so call and they said a payment was not made on 4/1//2014. Bought the car on 3/16/2014 in financing, I ask when is first payment due and they said, May 1. So, now trying to get part of my rent money back, not a good Experience. Good luck, 6/5/2014.

I have had it with this bank. These have countless times taken out withdrawals before deposits. They will rip the customer off every chance they get. I notice several post on here about the same subject. This bank is shady, corrupt and underhanded. I am looking for a new bank as we speak. It's ironic that we bail these ** out, and they still gouge the American consumer as much as they can. I hope those overdraft fees work for you, and you choke on them....because social media and word of mouth goes very far these days! I would suggest for anyone looking to bank as BB&T to run....run right to another bank. Hit that gas pedal.

I had a fire in my apartment. Waited 5 months to get the check. I went to BB&T to open a new account with the insurance check that was sent to me. They said it was going to be a 7-day hold on the check. Okay, Cool. I went online to log into my online banking and it says account locked. I call in to customer service and they tell me that the account was closed at the simple fact there was a check that was fraudulent with my social at another bank. In such shock, I say, "Well, why didn't no one contact me to tell me that I was flagged? You guys have my information." The representative tell me that the check from my insurance company could be fraud too. I tell them that I have nothing to do with someone using my information to try to deposit a fraudulent check at another bank.

I've made my payment by phone for years with BB&T and never had a problem until today. After being on hold for 20 mins., I was picked up and asked for My name, my account number (which I had already given the auto system that put me on hold), my date of birth, my SS#, my address, my amount of last payment, my phone number. ALL of which I answered correct. I then was asked for the 3-digit code on the back of the card. Being that I destroyed the card YEARS ago, I told her I do not have it. Apparently, this was such a big deal that she refused to take my payment. I then asked to speak to a manager. She placed me on hold for another 10-15 mins and I finally got to TIFFANY **... who told me she would not process my phone payment and that I could go to a local branch to do so. Great job at knowing your company, Tiffany.

I had dealt with this bank for 13 years and had no problems until the last 4 years. Then I started getting letters that said my account was compromised on 4 different times and each time I was told to just watch for suspicious activity on my account. In October and November 2012, ACH withdrawals went through my account I did not authorize. I went in each of the months and told the branch manager about each of these withdrawals. I was told that because they were ACH withdrawals that there was nothing I could do. I told the bank manager that I could do something that she wouldn't like. I went straight to the teller and closed my account and took my money to another bank. My account was in the red and it cost me over $800 in what was taken out, bounced payments, overdraft fees. I couldn't get them or anyone else to do anything about this and it ruined my credit. I would not recommend this bank to my dog. If this is how they treat a long time customer then they need to be closed down. They even yelled at my 90-year old father who doesn't even have an account with them for just being with me. He never even said anything while I was talking to the manager.

Don't ever try BB&T Mortgage. They charge $475 you for Appraisal before even verifying other qualifications. If you are rejected for any reason, you lose the appraisal fee that you paid. The staff are rude, unreachable. Never answer phone. Very messy process, at the same time 2-3 people contact you and ask you for documents and they are not coordinated with themselves. You have to submit each document multiple times. They don't do anything unless you call them every day and push them. AVOID them. Horrible.

I had a problem with a credit card that I received thru them, reported the problem, immediately, and because they could only use snail mail to send and receive documents, the time ran out with my credit card complaint. I then went to my branch. It was so understaffed that I had to wait over 45 minutes to see bank representative, not because bank was busy but because bank only had two people working - 1 customer service person, 1 teller. They have 4 front house positions (empty) and at least 6 teller windows (5 empty). I could not send them via email, so I brought my laptop to show documents I received. No Wifi in the bank. Good grief Denny's Restaurant has guest Wifi. Cheap, Cheap, Cheap no service bank.

The original bank I financed my vehicle through sold my loan to BB&T. When that happened, I should have run for the high country. Never have I been so taken advantage of. They now are saying we were late 32 times and most 60 days and some 90 days. I called to talk to someone and they said, "Too bad for you. Just call and dispute it with the credit bureau." They never did anything they said they would do. Please don't do business with this company as they will ruin your life. I guess it is now paid off, and I have 7 years to have this on my credit. Thank you BB&T.

A few months ago I mistakenly put my card in the machine at a bank next door to BB&T (Wells Fargo). Because of the location of the street sign I didn't realize I was at the wrong bank. When I realized I was at the wrong bank I cancelled the transaction. There was absolutely no transaction performed... NOTHING. When checking my account I realized I was charged $2.50 for using a "foreign machine". I called BB&T. They did remove the charge but told me it was a one time "courtesy". This didn't make any sense to me since there was no transaction.

The buyers of my home used BB&T Mortgage. Inspection, appraisal, etc, everything went fine. 2 days before we are due to close, BB&T decides that they do not like the appraisal that the inspector that THEY HIRED did for them 6 weeks earlier. We are supposed to close tomorrow and everything is on hold. I have already paid for moving expenses, labor, etc to pack up my 2100 square foot home with my children and pets. This has set off a chain reaction. My buyers are now homeless, I have an entire home packed and can't move, the home I am buying from an elderly widow is packed and she can't move, etc. BB&T needs to be held responsible for their actions. 2 days before closing is unacceptable to request a new appraisal. BB&T has totally disrupted many families lives. Not to mention, I have already scheduled to have utilities turned off and reconnected and I have paid deposits.

I opened an account with BB&T for $125 bonus. They said I didn't qualify after waiting for 5 months of being assured it was on its way. So I try and close my account. They said I need to go to my local branch. I explain that I do not have a local branch, that everything was done online. The agent says that in over 16 years she has never heard of such a thing, and that I should get my account to a zero balance and then call her back to cancel.

I was a customer with Coastal Federal when BBT bought it out. Initially they said that I could order new checks 24/7 at no cost to me. Wrong on all accounts. All of it a lie. A local branch manager told me that my account was not the right account and I was moved into the right account. The account was free. Another lie! They refunded my check money, but six months later I found that they had been charging me $5 a month for the "free" account. I don't balance my account every month. They refused to refund the $30 I had paid for my free account. Again, I felt I'd had enough so, told them to close the account. Then they changed their mind and refunded the money, so I stayed.

As a customer, I've been very poorly treated so many times over the last two years since they bought Bank Atlantic. Here are just a few:

Bank: BB&T East Sunrise Blvd, Fort Lauderdale, FL - I contacted this bank branch to close my account, since all of a sudden I am being hit with a $7.50 per month fee (Dormant Fee). I initially contacted them on December 14th, 2013 and told them that I was no longer going down to Florida twice a year and wanted to close the account since they had enacted a new fee. I was told that I would have to come in. Again I told them that it wasn't feasible to go in when I was 1500 miles away. They finally offered to allow me to get a notarized letter mailed to them and then they would close the account. I did just that and had it mailed on December 16th, 2013. Then I waited about February 15th, 2014. I called them and asked how my account closing was coming along.

So VISA only backs credit transactions which ATM transactions aren't. The bank didn't give anyone your PIN. It's stored as an encrypted hash that's only decrypted for confirmation transactions and documentation. The employees never see your PIN. If your security code and your PIN are identical that was your lapse in judgement, not BB&T's. When there are breaches or card skimmers that information is taken by the compromised device to be used by the thief. The turn around time with fraud disputes is lengthy because they've got to record the transaction and then submit a insurance claim through the Government (FDIC) and then settle the claim. The process CAN take up 90 days. It's usually settled in 2 weeks.

I have never experienced such an uncaring, unprofessional and unbusinesslike practices in banking as I have encountered with BBT. I withdrew funds from my account on Friday. The same amount of funds automatically deposited back in my account. Within a few hours, my entire account was overdrawn and the customer service rep says that they will have someone check into it. I am still waiting, almost 24 hours later. I have called Customer Service (4) times, requested to speak with a supervisor and the supervisor of the supervisor. I was told that there was no one available. How do you not have a supervisor available or on call? I bet if their account reflected a negative balance, they would be up all night until they got someone on the phone. BBT can care less about the customer. The banner that is hanging in the lobby "Customer's 1st" is a lie. At present, I have not received a return call and my account still reflects a negative balance because of their lack of professionalism to address and correct the problem. I would not recommend this bank to anyone in this area and they are doing the customer an injustice by remaining open.

Yesterday my debit card was fraudulently used for a withdrawal at an ATM in Atlanta. I live in Virgnia. As soon as I discovered the activity, I called BB&T. I was informed that nothing could be done until the transaction posted... fair enough. Then without warning, I was hung up on. So, in good faith, I called back, as I had more questions. When I was reconnected with someone, I asked how long it would take to resolve the issue, to have my funds put back into my account, as this was my paycheck that had been stolen. I was told 30-90 days!!!!

I have been a BB & T customer for 6 years now and I cannot begin to describe their unethical practices, complete lack of customer service and deceptive account activities resulting in customers having their money literally STOLEN from this bank. I was charged $108 in overdraft fees for three transactions: $65.84, $84.27 and $1350.00. I receive workers compensation due to a severe back injury resulting in four major back surgeries. My back is completely composed of titanium steel rods, cages, bridges, plates, screws and anchors. Due to this injury I am completely and permanent disabled. I receive a bi-weekly check from Workers Compensation and have for the past nine years. I also receive a monthly social security disability direct deposit. In addition to my back disability, I am battling my second cancer.

Our company has been with BB&T for approximately 3 years. The service charges are ridiculous. BUS ONLINE ACH/WIRE SERVICE FEE 15.00 but if you actually use this feature BUS ONLINE ACH FEE ACH Bus to Bus it is 1.00 for each occurrence, more if it is not business. If you want to view your account online and download into Quickbooks BB&T ONLINE SERVICE FEE OLB ACCOUNT 9.95. The tellers discuss your account with other customers and local individuals and even after notifying the manager in Kingwood the offender is still employed.

Let me start by saying that I switched to this bank because it has more branches in other states if I go out of town and need to get cash from the ATM or handle deposits without a fee since my bank was with my town bank that was only in my area. I am now going bank to them and will be more than happy to just pay transaction fees from ATM and wait until the weekend to handle my deposits. Sick and tired of BB&T and I have not even been with them for a year. I had an overdraft due to the fact that I had the protection plan. I was advised that the fee was $7 if overdrafted, not $36! Then there were some transactions that I was under the impression that it posted due to the fact that it was paid 5 to 7 days ago. I questioned why did it take so long for them to post and they blamed it on the companies that I paid. Lie!

BB&T paid four 500 dollars house payments out of my account instead of one. Now it's up to me to get my other three back. They knew only one payment came out, been paying for four years.

Someone in a previous note mentioned BB&T in foreclosure and needing assistance; I am hoping they found a solution but if not there is a program "hardest hit fund" that has been awarded to save houses and mortgages. The program I found was Community Link; however there are numerous organizations able to obtain the funding but several different programs. One takes the mortgage down to appraisal value, another pays all arrears, lowers the interest to a set 2% and the other pays 5 years; I am sure there are more but these are the ones I have been working with.

This was the worst bank I've ever dealt in my life. They never warned of a $10 monthly fee. They are under employed, always a line to make a deposit. (So frustrating.) You make a night deposit and it takes up to seven business days to get your money in the account. They don't wanna give you any deposit slips so you are forced to buy your own slips for extra cost. I made a cash night deposit and my money was gone. I called the bank and the money was gone. I tried to close my bank account and they made it difficult. Saying that I had a pending transaction for the past 6 days. (Absolutely no true.)

I had a check account. Customer service don't discuss their policies with you. Told me my savings I can get anytime as they were linked to checking. I asked questions but didn't know about opt in or out. So when checking ran out. They charge me overdraft fees instead of using savings like they led me to believe. Steve is manager of Orangeburg branch SC. He don't care about clients, real cold-hearted. A good bank, BB&T is not, explains policies. Something needs done about these crooks.

On Thursday, the September 5th, 2013, I called BB&T customer service to find out why they charged my account $2.00. The rep told me that it was for customer service phone support. So I never heard of a Bank charge its own customer to talk to customer service. This was not the first incident I had with them since they bought out Bank Atlantic. The company has been doing really bad customer service. Now two days later, I tried to put gas in my car and my card will not work. The local bank in my area was closed since they close at 1pm. So not knowing they do charge the $2, I went ahead and called them to find out why my card will not work. Well, the rep now tells me my card has been blocked and there was no notes to the reason why it was blocked.

I have had many issues with customer services reps. Not only at the bank but, also when I have had to call the 1-800 number. They are rude, disrespectful and not helpful. I have been with BB&T for 15 years and lately been treated horribly. It's time to change banks!

I have been working with BB&T for over two years to save my house. It has gotten to the point that I now have a case number and counselor with HUD to help me work with BB&T. One of their tricks this summer was to send me a letter saying I did not qualify for a home loan modification because there was a lien against my property. I checked with my lawyer who was able to determine that there was NOT a lien against my property. I checked with the company that BB&T insisted has asked for the lien against my property and they said there was not a lien against my property. When I confronted BB&T over the phone about the situation, they finally agreed that there was not a lien against my property and then claimed they had never sent me a letter claiming there was a lien against my property. They argued that the letter must have come from someone else. When I pointed out that the letter sent to me was on their letterhead, they refused to discuss the matter further. My advice to anyone going through this process: question everything BB&T tells you. Make phone calls to everyone involved with whatever road block they throw at you. BB&T is just trying to wear you down so you will give up.

I scheduled online bill payment for two bills to be drafted out of my account 8-2. My paycheck is direct deposit and was to credited to my account 8-1. I check my account 8-1 and realize I have an overdraft fee of $36, a "posted balance" of $86 and an "available balance" of $900+. Naturally, I call customer service. The two bills scheduled to be drafted 8-2 were drafted 7-31. The customer service person agreed, but said since I set up the payments 7-31, BB&T went ahead and drafted the payments and charged me $36 overdraft WHILE my direct deposit is sitting in "pending". I explained that I paid these same two bills last month the same way and did not have a problem. The customer service lady got smart and said I should have had the money in my account before I paid the bills. I explained to her that I did. My paycheck put in the 1st... Bills taken out the 2nd, not the 31st. Customer service lady was condescending. When you schedule a bill to be paid a certain date, it should be paid that date. Shame, shame on you, BB&T. You are just wrong.

On 7/14/13, I transferred money to my son's account. The online system sent it to my other son's car loan. I asked for a reversal which I was lied to and told it would take 24 hours - it took 48 hours. Of course, after much heated conversation about the situation, I was continually told by BB&T employees on the toll free line that "maybe you didn't know how to do the transfer". Well after my money deposited, I attempted to transfer again with my son at my side walking me through it - like I haven't done it a million times. Yes, again it goes to the car loan and shows pending in my account.

My husband has been out of a job since 2011. We are behind on the mortgage payment since March 2013. We were working with BB&T, the Loss Mitigation department. Applied for a loan modification which we did not qualify for. Asked for a payment plan; and the loan officer, Heather **, told us she is going to get back with us regarding the payment plan. We did not hear anything from her so we were calling her constantly and leaving her voice mails. Never heard a word from her. Came to find out that she was out of the office for a week. Yesterday, July 17th, decided to email her, and sure enough she responded and told us too late, she transferred the file to the attorney for foreclosure process. Really??? We were shocked. She misled us. We were under the impression that she is working with us. Came to find out that she was stabbing our back. We do not want to lose the house. We are panicking and heard that the attorney fees can be outrageous. Please, help us please. Thank you!

I have to say after much frustration, we actually got in contact with a lady at BB&T that not only listened, but really did something! She did exactly what she said she would do. Somehow she was able to release more funds from our insurance claim so we could pay our contractor, and finish getting our home back in order. Thank you. Thank you. Although I still don't understand why we had to beg for our own money, I feel like there is a light at the end of the tunnel. Just when you think there is NO ONE TO HELP YOU, there is someone. Please don't give up. Keep calling. Keep telling your story until someone hears you! Once we are just about finished, we will call to set up the inspection. I wish they were this interested when we were living with all the mess.

On May 13, 2013, a hot water pipe broke in our home. Our insurance company was called and the clean up started. The water damage extended from the kitchen, living room and bedroom, mainly the whole downstairs. The floors were pulled up and we started to move everything out. Our garage is housing all our kitchen contents, most of the living room and our bedroom closets. It has been a chore. Two weeks ago today, we received our insurance check. We had started the process of hiring a competent contractor who walked us through the process of rebuilding/replacing the flooring, kitchen cabinets and repairing the walls. We have been ready, contract signed, BUT when the check arrived, it also had our lien holder’s name on it as well, BB&T. My husband and I took the time off from work to go to BB&T with check in hand. We were greeted by a very helpful lady who took the check and proceeded to tell us that IT WAS A PROCESS! We had to go back to the contractors, get more paperwork from them, including a tax form. They needed to ensure we were not taking an elaborate vacation, and was making sure THEIR property was actually being repaired. (I can understand that to some degree.)

Went to a BB&T bank because my son lost his MyLink card. The lady was very nice and helpful. The only thing upsetting was when she called the number on the back of the card, the lady on the phone was very rude and insulting to my son. My son has a learning disability and the woman at the bank was helping him. The woman said she couldn't do that and she hung up the phone on him.

After my first year of banking with this institution, everything went well. The second all the hiding fees (that were always there only that they did not disclose with me) started affecting my financial status, I saw myself forced to close two of the accounts with the exception of one. Today, I will close the last one!! As I am trying to resolve an issue that was created by a staff member due to her misleading information at the Cutler Bay Branch in Miami, FL, I asked to speak to the manager and she told me I have to go in person because he was with a client. Finally, I got her to take my contact information and the manager did return my call. This gentleman was very rude and unprofessional, very arrogant too. He treated me as if what I had to say did not matter and in fact did not care. He actually had our call placed on speaker without notifying me of it, while people listening to our conversation and also as I provided him my Social Security # because I did not have my account # with me.

I had closed this account over a year or two ago because of bad business. For some odd reason, I got a direct deposit from child support sent to this bank being that it's a closed account. The bank took partial of my child support instead of sending it back (as they stated they would) and sent me a difference. That doesn't seem nor sound legal. I hate this bank!!!

I was with Bank Atlantic for years, who had great customer service. BBT took them over and went from hero to zero! You call the customer service line (if they answer) always 20-min hold time. This was the last straw. One of my bills I pay with E-Check, and BBT notified them that they may not honor next month's check since I was with Bank Atlantic. Now I changed all account info and everything. When I called customer service I was told: 1. This matter was my fault, 2. She doesn't know, and 3. Asked for Supervisor, placed on hold for 20 mins, and was hung up on. I called back, was told that how sorry she was, and hung up on again. When I emailed the company direct to complain, the answer I received was sorry for the problems. No one still has even answered my question on my bill through e-check. This bank is a joke!

I have been banking with them for 3 years. This bank isn't my main bank. The account is really only used for spending money. Some bills come out of it but not real important ones. A check is directly deposited in every month. They hold it for an extra day, which I don't like. Everybody is right about overdraft fees. Usually, these fees are not the customer’s fault. It can take a few days or longer for transactions you made on the account to even post. If you don't watch like a hawk, it's very easy to be charged overdraft fees. So my advice is, watch your account every day, no matter who you bank with. With that said, I have paid overdraft fees a few times. Someone posted here about how they were charged fees for over drawing their account using their debit card. Hello? It's your responsibility to check your balance and make sure you know what you got in there. Not everything is the bank’s fault. Some things are, but not everything.

Regret using the a harsh word in my review, but frustration brings the dark side out of many of us. The issue was finally resolved. Was able to get the attention of the right people.

I had tried to pay my property taxes online in December of 2012. More than enough money to pay my property taxes. I typed in my checking account number as it is on my check. The county had my bill as paid, but nothing came out of my account for a while. I started to investigate. The county said I had "paid" the bill. I said no. Then the county saw it was not paid. BB&T rejected my payment saying my account "did not exist" or "insufficient funds" which was not true. I had 4 times the amount to cover the bill. A manager (or several) lied to me and said the county never even tried to submit the request for payment. I found out about the lie when the county gave me a printout of their computer transactions. I got into a disagreement with the local manager. Then recently, I had another dispute with the bank.

After we closed the account 2+ years ago, they sent a bill for $40 due to accrued fees... We already reported them to corporate (which is why we closed the account) and still the red-tape crap. Please send two stout monks to their house at 2am and an aluminum bat.

OK, I opened a BB&T business bank account online. I liked their tools, mobile app, everything looked perfect. The reason why I opened this bank account was that I wanted to use this account as kind of a payroll/savings account to write checks to employees, and I wanted this account to be outside of my bank so nobody has access to it except me. Anyway, after about a week, I write checks to my employees on Friday, right before Memorial day weekend, and once my employees went to the bank to cash their checks, one of them called and said that they can't get cash.

I will be switching back to my old bank even though the hours and drive is less convenient. I have direct deposits that do not post until 6am. My old bank post 12am on the dot and post checks the same day as you give it to the teller. BB&T would not allow me to take cash from a check that I was depositing and told me 2 days for it to post. Why?! I moved to BB&T to be able to take care of my banking at more locations since my old bank was just located in my town. But I will take that inconvenience and go back to my old bank. BB&T is a joke with their fees and rules that were not mentioned. They can take up to a week to post a payment. My old bank took care of it 1 business day. I've only been with BB&T for 2 months and am done. BB&T sucks!

I called BB&T because my phone security code does not work. I got no help, no help from my branch. I emailed a complaint and got a phone call. They could not help me. They put me on hold to get a supervisor, tried to help again, back on hold after the third time being asked to hold. I hung up. BB&T does not care about its customers. I was a long-time Bank Atlantic customer and disappointed that I had to change to a bank that has such little regard for its customers.

My plan was to close my account at BB&T after being confronted with numerous policy changes since BB&T bought the bank that I was very happy with, BankAtlantic. My account had not been set up yet at another bank where I had just opened an account. So I wanted to leave some money in my debit account in order be able to pay bills during the transition. I continued to use my BB&T debit card for things like gas and groceries. Each time, when I was asked or prompted, I specifically indicated that the funds were to be withdrawn from my debit account. For each purchase, because I said it was a debit account, I was asked to provide my PIN. So there was no doubt between me and the merchant that I was making a purchase with a debit card. Because of that, I thought that, when the funds ran out in that account, I would no longer be able to make purchases because that's the way debit accounts work. So I thought I would use the card until the funds ran out, and then close the account.

I have been in contact with BB&T email support for 2 weeks now regarding over $400 in fees that I received within a 30-day period. I first requested that perhaps some of the fees could be returned as $400 was a bit excessive. I was sent back an automated reply with basically a big fat no! I then replied that I would like a supervisor's name and number. The response I received was that their supervisors follow the same policy that they do and it would do me no good to speak with them. My request for a supervisor was denied.

We actually did miss a payment that was due on March 11, 2013. Then I received a letter from them dated April 2, 2013, which I actually received April 1, 2013, saying that my mortgage was 30 days overdue and is in default. I contacted the bank today to make a payment. They had no explanation for the discrepancy and the payment has not been taken out of my account. I am really worried that they are trying to rush a foreclosure illegally and there is nothing I can do about it, even if I have the money.

BB&T will do anything to charge customers fees. BB&T is not a bank. It's one of those payday companies (out to scam money from clients). They have no regard for customer service, will fast talk you, tell you that you don't see the same thing as time and pile on the fees. I have never felt so ripped off by a bank until them! I did not even choose them. They bought out my old bank. I am closing my account with them ASAP. They're not worth it when there are so many banks in Florida to choose from. Bye, BB&T. Hope to never do business with you again.

On the several occasions I've had to call, I ended up in a phone tree limbo for 15-20 minutes. This occurred during what I would consider non-peak hours (Tuesday afternoon 2PM, Thursday night 10PM, and other low traffic days). Customer reps were pleasant, but were unable to quickly solve a variety of problems from wire transfers to ACH payment date changes. Hidden and increasing fees are always a problem. For this level of service, save your money and go to a credit union. You don't get all the bells and whistles there, but at least the lowered expectations are met.

This bank has the worst customer service I have ever experienced. When we moved to the country, BB&T was the largest bank in the area - so we established an account. The local branch is okay although they have no authority and only know how to handle the most basic transactions. We needed to be able to wire money while on the road, so we attempted to establish wire pass codes for this purpose. After 45 days, BB&T was incapable of establishing these codes. As a comparison, BOA does this in less than 10 days.

I went to BB&T as a new customer leaving BofA. I have my personal checking, saving, and my business checking and saving, as well as I had the credit card services. The entry process was good but the branch team has too many outsourced resources which they do not understand in house. I was signed up for credit card services that I was told I was getting a quote for. Then I got that corrected and because I was having so many problems with that as I was working with the manager of the branch, I asked to speak to his supervisor who ended up being another store branch manager who only referred me back to the branch I was at.

We were very satisfied customers with Bank Atlantic for over 5 years before BB&T bought them out. Since then, we have nothing but bad things to say about BB&T. I deposited a check for $2500 only for them to hold the check for 12 days without even telling me until after the deposit was already made. I paid my mortgage not knowing they would hold the check especially for 12 days and, of course, they returned the check and charged me 36 dollars. From what I understand, we are their customers, not the other way around. I would like to know what gives them the right to hold our money when the issuing bank already cleared the check (on the same day as a matter of fact). Don't use this bank.

I went to use my card and my transaction was declined. I checked my account and the balance is 0.00. I called BB&T and they said they have system maintenance and nothing they can do. They were not aware this would happen! How unprofessional! Customers in the middle of transactions and can't access their own money. Everyone has system upgrades. Their IT department should be fired! Poor business ethics and customer service. No alerts or even system message sent to the client. Find another bank!

The tellers made me sit there and wait almost 15 minutes while they wrapped up their phone calls. Then they refused to cash the BB&T check I had. Since when do banks have the option of not honoring checks written against their own accounts? It wasn't insufficient funds; they refused service because I don't have an account with them. I would never choose to bank with them, but the guy who owes me money does. They better cash this check or they'll be explaining it to my lawyer.

My VA mortgage was purchased by BB&T in 2009. We were in the process of refinancing and they have our loan listed as conventional. Besides being on hold for nearly 15 minutes every time you call in to get any help, they keep repeating the same answers about the loan and keep saying they have to put in a research request to find out what the problem is. When you ask to speak to a supervisor, you are given a voicemail and no one ever calls you back. I was, this last time, told that secondary marketing will need to look into it, yet no one has a name, a number or any way to contact this supposed department. No one can tell me if they are only servicing the loan or actually hold the hard file of the loan. The VA says I have to have the error corrected before it can be refinanced. Great. I will never do business with them by choice that's for sure.

This company has been very rude & makes it real hard to contact them. The Loss Mitigation dept. including the manager are the rudest people I've ever worked with. I feel they don't want you to save your home. They want it! It's amazing they can treat customers so crappy. I'm hoping our IL attorney general goes after them & kicks them out of the state of IL!

First, I think that your online system to monitor accounts, it does not work for me. The transactions take about two days to show, and this makes it difficult to watch out for possible overdrafts. This brought a situation in which I was charged about $175 for overdraft fees. I sent a couple of e-mails and asked for someone to speak to me over the phone. All I got was a cold e-mail (no name, no phone number) telling me the rules and regulation for online payment. I sent another e-mail asking again to have someone speak to me about my account.

I borrowed $85 from BB&T on a rental house (Catawba County) that I owned, no mortgages. In 2008, it was difficult to make payments on a regular basis. I received notice of foreclosure from BB&T. I made every attempt to work with BB&T. I had moved from the town that originated the loan to me to Columbus County. After many conversations, I was told to talk with a loan officer nearer to me and was given the name of one only 25 miles away. I made an appointment with him and went in with a blank check to try and work things out. The officer would not take any amount of payment stating that he needed to check on some things and would get back to me shortly.

Hidden fees, no communication, rude and unprofessional - I did not choose BB&T and never would have due to their horrible reputation for customer service and sneakiness. They purchased my mortgage, and I am stuck with them. I recently got a letter from them stating that I had accumulated almost $400 in "late fees." I pay every month, and actually, I call in specifically to pay and get a confirmation, since my amount has fluctuated three times since they stole my mortgage from a reputable company. When I asked to speak to a manager, I was sent directly to the voicemail of "Matt." I doubt I'll get a call back. As soon as I possibly can, I'll be refinancing specifically to not have to deal with these uneducated, lying Neanderthals. Poor customer service, poor explanation, and sneaky, underhanded "rules." Surely no one would choose this company on purpose. Merry Christmas, BB&T. You stole $400 of my Christmas fund. My family thanks you!

I was a customer of Bank Atlantic, and I was so happy with them. I had a history with them and they knew me so they were not holding my checks and they were paying some of the checks even if there was not enough money on the accounts. After they changed to BB&T, everything went downhill. All the payments that were set automatically started to have problems, including the health insurance of my daughter and my electricity. They held my checks and my rent check was returned, and when I closed my accounts, they did not allow me to have access to the previous hx of the accounts online. When my employer made a mistake and sent the direct deposit to them, even if they did have the money and they were able to see that they had the money, they did not want to give it to me. On top of that, they were misleading me and the Human Resources lady who called telling us that we could go to the branch and get the money. Do not go with BB&T.

Fees and penalties - BB&T is a predatory bank with a million ways to penalize and fee you into poverty. They absolutely do not care about their customers. They prey on their customers. Stay away!

I have had a business account with my local BB&T branch from when it was Ft Brooke, then Colonial, then BB&T. I received a service fee and went into the branch to ask the new branch manager (7 years experience) what it was for after many phone calls made by this manager, I was told my balance fell under the account's set amount. I had her look up the set amount so I made sure I did not fall under that balance again. By the time I drove back to my business, I received a phone call from a bank customer service rep that I would be receiving a letter that BB&T no longer will keep my account open. I did receive this letter, no explanation, but that the account will close in 7 days from the letter.

Two years ago, we had to take our vehicle back that was financed through BB&T. No job due to sickness and no other funds coming in. We tried to work out a deal with them and they would not help. We took the vehicle back, they sold it and they did not get the amount still owed on it. We were recently contacted by a law firm and had to start making monthly payments for a vehicle that is no longer ours. They just have to have that $5,620.30. I hope the business has to close! Maybe the government needs to investigate this business.

I went into BB&T and spoke face to face with a personal banker regarding an extra payment I had mistakenly made twice for $400 each time, and wanted to stop payment on the 2nd one so I would not have $800 taken out of my checking account instead of just $400. I was told they could take care of it, signed a stop payment form and was charged the $34 stop payment fee and left.

BB&T won't refi my existing loan. I have had a mortgage loan with BB&T since 2004. It's a $300k mortgage at 8.75% interest. We have tried repeatedly to deal with ** at the Covington branch but cannot get her to help at all. My question is, if you already have my loan, my payments have been made on time, why won't you lower my interest rate? That's all we need to be able to stay in our home. If we could just get it to 6% or lower, it won't be another empty property sitting on the market.

Issues with trying to refinance my mortgage - I called in May to streamline my current BB&T mortgage on rate/term and cash out. After one month, I still had not received the loan application package. I called the executive office and within one hour, Ron **, who assisted with our last called me. The application package was sent. As we informed Ron, both my husband and I travel extensive overseas for work purpose for different employers. We returned the application. Ron called, he needed more info by the end of a business day. This was faxed and Ron confirmed the confirmation of fax.

After six weeks of processing our mortgage, in the last two weeks, requests by BB&T were being made for duplicate items we had already submitted as well as telling us that "e-Signatures" were not legal signatures (the sellers used this on the sales contract). Absolutely not true! Less than 24 hours before we were supposed to close, we were told they could not close on our agreed upon date. We also tried to contact our loan processing agent over a three day period. No communication at all. Our closing attorney tried to contact her as well, no avail. This has been the most unprofessional organization I have ever worked with. Even after escalating to the regional president, no response. They absolutely do not care about their customers. Stay away!

I have proof in print from my account that they placed an NSF fee on 5 debits on the 20th that did not go over the available balance based on a withdrawal that posted on the 23rd that was large enough to make them all overdraft. Great, if it hadn't been three freaking days later. Hell yes, it's creative posting. I called and they still try to talk out their ** and justify it. I have my check direct deposited to them and this isn't the first time they have pulled this crap but this time I have proof and they still won't give me back the money they stole from me.

BankAtlantic has charged me $70 in overdraft fees on July 3 and July 5. I called customer service and asked why I was charged $35 twice and was given some reason that my account was negative, but I can't see it online. I need to go into the bank to see the transaction history. My account did go negative for $15 on July 2 and I was charged an overdraft fee of $35 when an automatic payment came in for $25 (I'm not disputing this transaction as I agree with this one); however, once this fee was applied to my account, BankAtlantic charged me two more times and this is wrong. I don't agree with them charging me $70 additional. I wrote a letter 2 weeks ago to the headquarters disputing the $70 fee and I received a courtesy credit of $35. I appreciate the courtesy, but I need my remaining $35 back.

My car was financed with BBT. They tried to get me to pay two payments that I did not have financing. The dealership told me that I had two months free of payments until they could find me a finance company. They did find one but then changed it to BBT. I made my payments but when I got one month behind, they started telling me that I would have to pay for three months. My CU paid the car off but they still took my car from me. The check was mailed out and sent to BBT. They took the $18K check and also my car. Now they are saying that I have to pay repo fees along with the check that they have. This is not legal nor is right. I should not have to make this payment nor should they be asking me to do this and they knew that I was refinancing. They are telling me that until they get the check posted to my account, I cannot have the car back and I must pay all the repo fees before I can get the car.

My mother was very ill and she had a person on her account and she gave them permission to use the account. Well, in the meantime, one of my sisters went to the local branch and withdrew over $25,000 out of the account. Well, when questioned about it, we received a letter stating they did not want to do business with us anymore because we wanted to know why they let someone who wasn't on the account to withdraw the fund. That was all we were wanting to know.

I have a BB&T checking account where apparently, my account information was stolen, all the way down to the code on the back of my Visa debit card. I have been fighting this issue for the past month. My account has been frozen, but, apparently, only to me as anyone else can obviously continue debiting this account. My wife visited our local branch on numerous occasions and was told that if we cannot prove we did not authorize these charges, then we are liable. She was even told by one female that I must have a mistress in New York where the charges first propped up. This representative even went so far as to explain to my wife the justification that I must have a mistress.

It's my belief that BB&T has manipulated the timing of transactions to produce massive NSF fees, which we've had to pay. Again, it's my belief. If they were to refund at least 50%, I'll walk and let it go. If not, I'm going to the Georgia Bank Regulators and make my case. I believe they have crossed the line into criminal behavior. Again, that's my hunch. It may not be true, but we will see how it plays out. I'm not happy that I have to fear my bank, which is why I'm leaving.

Bank sold non bank products - Since the interest rates were low, I was sold a product that I was promised would out pace inflation and give me a great return. The product was a fraud and con sales job. I was shown other people's financial documents and was told how much they make. They are swindlers. AXA paid them large commissions for the fraud and what I got were lies and losses.

My husband is co-signing a mortgage loan with our daughter and son-in-law for their first home. The seller of the home set an Apr. 16 closing date which was 26 days away from the date they applied for the loan. My daughter explained to the first person, Wendi **, this and that they would be charged $100 a day after that. She said that loans normally took 30 days, but if she returned everything they asked for as quickly as possible, it was very likely to have it done by the 16th. No later than the 20th.

I telephoned my representative in December of 2010 to let her know that I was going to be late making my payment on my business loan. She cursed and asked when was I going to make it and I told her that I was waiting on a reimbursement check from HHS and as soon as I receive it, I would make the payment. I had never been late making a payment and had been a customer of BB&T for over 12 years. This representative came to my business and wanted to know if I had received a certified letter stating that if I was late making another payment, that the bank would start foreclosure proceedings against my business. I told her that I had not received a letter and she told me that I was lying.

We were given a closing date and on the closing date, we were told we were denied due to delinquent accounts. When we asked if they could at least explain what accounts were delinquent, they mentioned which but to this date we are certain that the accounts have been in good standing. The representative loan officer never had the best communication because she couldn't call a Puerto Rico area code. Now we have retrieved good credit reference letters that were simple to request that wasn't explained thoroughly prior to the denial, proving the accounts are in good standing. We fear once our credit is run again, it will drop our FICO and probably raise our interest rates. We feel that our loan officer wasn't diligent in guiding us to what they needed prior to denying our loan and now after all this hassle we may be at risk of another denial. We are allowing BB&T to continue to move forward with the loan process because the house has been built and we want it. What recommendations do you have?

This happened in February of 2009. My husband had just died two months previously. We are from Canada and had an account at your bank. I came to Florida to deposit some money, a certified bank draft from the Toronto Dominion in Canada for $5000. They told me that the account was frozen, which I did understand; however, there were bills that were coming out of that account that needed to be paid. The bank in Punta Gorda would not even let me open an account with this certified bank draft. I needed a hand written note from the bank in Canada, which I could not just drive 1200 miles to get.

There is nowhere on your website that describes all the issues that I'm going through and how to resolve them. So far, I have submitted complaints to the following: My local Radio Station's (WTOP) public help line, NACA, FDIC, Freddie Mac and in the process are Consumer Financial Protection Bureau, The OIG, The FTC, My local Congressman, HUD, and anyone else that I can contact to resolve this. Below is a highlight of my case that has caused me much damage due to the bank’s mortgage crisis and shady business practices. At this point I'm, having issues just trying to rent a place as I have fear of moving back into my home due so many variables. Here is my plight.

My husband Jim ** and his late wife Tracy had several accounts with BB&T Bank. When she passed away, he provided them with a death certificate. When we married her name was still on the accounts. So we again provided them with a copy of the certificate and they removed her from the checking and savings accounts; however, they left her on the credit card account. They issued me a card in my name; however, the bill still comes in as James and Tracy **. When we inquired about this again, we were told they could remove her name from the credit card account because she had the best credit score.

I have recently attempted to get plates for my vehicle. In order to do this, I have to get a title from Virginia DMV because I can no longer find my original. When I sent the information and payment to VDMV, they replied and said that they were unable to send me a title because of a lien placed against it. It listed BB&T where I purchased the vehicle from. The payments were made and in 2003. I rolled over the remaining balance to be included in my refinance (home). I have long since forgotten the account and I have not used BB&T services since that time.

It has been 30 days since the payoff of my boat loan on 2/6/12, yet, I have not received the title for the vessel. I can't tell you how frustrating this is. The new owner cannot register the boat without a title so they have experienced a loss of use for the vessel for 30 days. Reasons given for the delay is, "We can't find the title. The title shows another bank as first lien holder." BB&T put a 10-day hold on a bank draft, then drag their feet for another 10 days. They really don't have customer service in their vocabulary. The nicest thing I could say about BB&T at this point is they are no longer holding any of my money in the form of deposits.

I am a full time student, a part time employee and full time dad. I borrow money to go to school, pay for supplies, buy books and transportation. BB&T, Branch Banking and Trust, charges $8 to cash a refund balance check from college. There should not be a $8 cash checking fee to cashing a college refund balance check. That is crossing the line, digging money out of the educational system from thousands of students who are due refunds. I would like an apology and my $8 mailed back. I do not know why the government would allow BB&T to swindle money from the educational system.

Inactive (Dormant) Account Fees Drained Account Without Notice: I recently received an annual statement from Partners 1st Credit Union, Ft. Wayne, IN. It showed a year of monthly charges, $5 each month, ultimately resulting in all the funds drained. This had apparently been going on for more than a year, although I never received notification. When I contacted the credit union, they could not provide any evidence of a notification and refused to return more than $15 of the fees. They stated that there should have been one letter automatically sent, though none was received. I don't see how they can justify a cost of 5$ each month while no attempts are even made at notification and no statements or any other mailing was provided.

it became very obvious that their dubious accounting practices are rampant and I will do what is necessary to state my case in order to stop the harassment I am receiving from their collections department.

I had a boat loan with BB&T. I have been trying to sell the boat for nearly two years. When I finally found a buyer, BB&T nearly spoiled the deal with their unwillingness to provide a 10-day payoff. It took nearly two weeks, and four or five phone calls to resolve the matter. To add insult to injury, BB&T has just charged me a $2.00 fee on my checking account, for actually talking to a human being. I can't understand how I could be charged a fee on my checking account, when none of the calls were related to that account. Furthermore, none of the calls should have been necessary in the first place, had they cooperated. Consumers, beware! They are actually charging you for making phone calls, where the automated system cannot handle the topic, and you need to speak with a human being. It sounds rather unbelievable to me. I am closing all of my accounts with them today!

One month ago, I discovered that BB & T had never credited my account for a $9000 deposit (multiple checks) I made in April of last year. I have my Deposit receipt, and visited my local branch, requesting the error be corrected. I was told they would have to do an internal investigation. 48 hours later, BB & T confirmed that I had made the deposit, that they had received the funds, but had never credited my account. Somehow they lost the checks and I was told I would have to wait until they discovered what went wrong before my account was credited.

Please advice: I have been recently convicted of a felony in Florida (plea agreement) and I am suffering enormous negative consequences. I received a letter from BB&T Bank local branch, where I had a checking account, that the bank will close my account. After 2 months, another letter followed that my IRA and Rotha IRA accounts will be closed. I am assuming that this is a consequence of being a felon; however, I was not given any other choice as which other bank or investment company would consider accepting my retirement funds under these circumstances.

We closed on a refinance on November 28th and the deal was closed I think the latest December 2nd. It is now February 10th and they still have our money. We have called 4-5 times and keep getting a line of "**" I'm pretty sure. Now we have paid $32.00 to have another check sent. We waited a week to get it. Called 7 days later and they still have not sent it. There has to be something really legally wrong with holding our escrow money this long!

I have an account with BB&T for a land loan. Each month the payment is withdrawn automatically from my credit union checking account. I never have to worry about the payment at all. Well that is what I thought. They did not draw out the last two payments, they just stopped the e-bill I guess. They also never contacted me. My mistake was not checking; this is not my primary checking account.

BB&T has pushed me over the line. My call started today with a request for some old banking records on a closed account. When I gave them the tax id number for the old company, they told me that there were two open accounts against that number. Turns out they have my current accounts tied to an old tax id number that is no longer even in use. How can they have this so screwed up? They also told me that they could not find any records for the old company since the only things they have are tied to the current accounts. Really, how could that happen?

BB&T must have a really old computer system. This computer system must need rest on weekends and holidays. Their computer does not post anything on weekends and holidays. It takes a week for checks deposited to become available funds and any payments made to credit cards must wait until the next business day to post. I deposited a check for $11,000 on Jan 7th. The funds were not available until the 14th. What were they doing that took so long? It doesn't take a week for a check to clear, does it?

I will state that all these complaints about BB&T are completely accurate. We fell in tough times and have been charged some overdraft fees, which many I accepted with no problem, no complaint. We deposit anything from $5000 to $7000 in our account every month. On 12/05/2011 and 12/06/2011, my account became overdrawn by $5.31. I have been keeping a register and have made sure I was not charged any more overdrafts. Once again, I accepted responsibility for the overdrafts, but I missed a small check and forgot to record it. Justifiably, I was at fault, but the end result is that my account was overdrawn by 2 charges and I was in the negative by $5.31. I was charged $70.00 for these overdraft fees. I could not handle this hit, so I called Amber at BB&T at the 800 number and was told that she would not refund either one of the fees. I asked for a supervisor and Amber stated that supervisors do not handle overdraft calls. Excuse me, what do they do then? Sit behind the desk and do their makeup and give themselves manicures? I found this to be unfair. I then tried to get resolution with the online division on this. I got more personality from Amber.

We have a checking account with BB&T on August 2009. They took money to pay for the other loan, but this money was not paid to the loan, but was deducted from the checking account. I called and write a certified letter plus an email. I do have all records and figures amount, but BB&T keeps ignoring me and there is no answer for my concern. Where did the money go to!

I was referred to BB&T by a friend who knows the load officer there. I made an appointment with her and we completed the application to refinance our beach house because she said we could get it refinanced at 4.25% interest vs. the 6% we were currently paying. We completed the application together and I gave her a check in the amount of $425 to cover the appraisal fee. The appraiser came to the house and we got the results of our appraisal a couple of weeks later. Our house was appraised at $60,000.00 less than what we paid for it 3 years ago and it was also appraised at less than what we currently owed on it (our current mortgage is also with BB&T).

I've always been pleased with BB&T, until a recent event. I was divorced and my ex-husband and I had a joint account that we kept open, until all of our financial dealings were done after the divorce (sale of home, payoff of credit cards, etc.) My ex moved to Ohio, which has no BB&T branches. I moved to Kentucky with my job, and there are branches close to me. I closed the account in July 2011, with no awareness of the overdraft credit account needing to be paid (about $80.00) at the time. The bank closed the account, but didn't inform me I needed to pay this amount. So I go on my merry way, thinking everything was done.

I have had a car loan for almost six years with BB&T and I have paid on time every month the whole time. Within the last few years, I have been deployed and I paid more than what the loan agreement was set for--due to that fact that I didn't owe them a payment for over a year. Now, payments are due again and they want me to pay the exact amount the original loan was set up for, but that would have my loan paid off earlier than the original loan agreement. I asked them if they could adjust the amount due per month but they refused. They told me that I have to pay off my loan early. Now, not even one day after my payment is due, they are calling my home phone numerous times one after another, and the same goes for my cell phone.

My wife and I wanted to build a house and needed a construction loan. We drew our own plans and searched for the perfect piece of land. It was exciting. A BB&T "competitor" had our checking, savings and credit card business. Naturally, we believed it would be easy for them to help us with the construction loan. Time after time the "competitor" stumbled, lost the paperwork and couldn't lend us the money in time to fund our contractor.

If you're looking for a bank that wants to see your money grow do not use BB&T. I always had a problem with overdraft fees, and no matter how hard I tried to manage my spending with my debit card, I could never get my transaction timing and their timing right. When I called customer service to see what I'd done now, there was always a problem with things like, items pending, timing of transactions, them holding debit charges, then charging you 35.00 for overdrafts, that technically shouldn't be overdrafts. You cannot communicate with customer service, unless you agree with them.

I need help! Please, can anyone tell me what can be done about this (if anything)? When I use my debit card and the money is held by the bank for the amount of whatever purchased, that amount is considered a pending transaction and has been deducted from my available funds. If I make several debit card purchases and the bank deducts those amounts from my available balance, these purchases are also in pending. If I happen to make a purchase that overdraws my account by a small amount, when the above pending transactions fall into the posted transaction, each one of the charges that falls from pending to posted (even though the money was held by the bank when the purchase was made), the bank charges me an overdraft fee of $35.00 for each transaction that the bank has held the money for. To me, this should be highly illegal. I think this is stealing by BB&T.

I've wanted to close my account there for about two years or so. They "bank" on me being too busy to. They were right but the recent checking account fee's were the straw- $10 if we don't keep at least an "avg daily balance" of $1,500 in our checking account (which, mind you, is not an interest bearing account).

I viewed my account online and noticed a $175 overdraft fee again (yes I said again). And when I wrote the BB&T online email support and asked them why my account had been overdrafted when the money was there, their response was that I had a hold on my account for $392.32 to Wal-Mart. So, at the close of the day, I was -$572.00 making the other 5 transactions overdraft. I told them they were wrong and couldn't charge me overdrafts on those 5 items. The $392.32 didn't even exist, because I hadn't even made that transaction until between 7:30-8 pm that night after the bank closed. My husband’s check was already a pending transaction and was in my available balance. So, I went ahead and went to the grocery store, because it wouldn't be processed until the next business day anyway. And my husband’s direct deposit was pending, so I figured I'd go and get it over with.

I recently refinanced my house and paid off my loan with BB&T Mortgage company. This was in September. I am supposed to have received a refund on my escrow account of around $2,000.00. I have not heard anything from them or seen the refund. I have spent the last several days trying to reach them by phone to check on the status of my refund but have found that after being on hold for as much as 6-7 hours a day on several occasions that it is simply not possible to reach a person that can be of assistance.

I have had accounts with BB&T for almost 10 years. I had a personal checking, business checking and personal BB&T credit card. On September 28, I transferred over $16,000 to my BB&T account. The amount would show but the funds did not become available.

I got my August statement with a $4.00 service charge. In September the same charge shows up again. I went to the branch and they told me that I have to make a minimum direct deposit to avoid the charge. They refunded the September charge but can’t do anything about the August charge. Ok, it was not right but the customer service person tells me there won’t be any charges going forward.

Their phone system makes you go around in circles. When you finally get someone, they are rude and unhelpful. I asked for a manager, and there was only one there, and they were out to lunch. I then asked for a more convenient way to contact this out-to-lunch manager, but they said there was no way. I would have to go through all the phone steps again, and the manager cannot call me back. What is that? I plan on switching banks.

October 4, 2011 was one of the toughest days I have had in a long time. It began by me checking my balance which reflected that I had $0.00 in the bank. I did not get alarmed at the time and contacted a customer service representative. When talking with the customer service rep, she could not tell me what happened to over $3,000. She was rude and indicated that I needed to go to a branch. I got off of work and went to a branch in Laurinburg, NC at Holly Square. Again I could get no answers. The branch manager basically told me that I must have a lien or I owe the IRS but she had no specific answers and could not tell me what happened to my $3,000. After staying at the bank for over an hour, I caught a migraine and decided to go home and calm down. After a couple of hours I began to call branches and the free customer service line again, but still no answers.

I purchased Quicken via the BB&T website to track taxes and spending, as they suggested, when money stopped supporting the program. They charged me retail for Quicken. And they wanted to charge me $4.95/month for the connection to download the checking information that I had been downloading for free. I contacted them. They said I could download it to Excel. But the Quicken that they had me buy does not import from the Excel or the comma delimited. I bet they got a good commission for the Quicken. And I feel rooked and crooked by BB&T's sneaky tricks that locked me into a program I cannot use for a fee, that I had never paid before. I still have Quicken. But I told them to download the stuff and track the account by Excel and do much more work.

I was sick this week and was a week late with my car payment. I received a call from BB&T on Saturday at 9 AM to collect money as if I was months late or have not made payments for the last 5 years. If one of my clients was a week late with their payment and I called them on Saturday morning at 9 AM, they would no longer be my client. Why is there a disconnect between BB&T and the real world? I encourage all who read this to avoid doing business with this company.

If I write someone a check for a hundred dollars, I expect my bank to give them $100. If I cash a check from someone else at their bank, I expect their bank to honor the amount on the check, just the same. There should never be a fee to cash a personal check at the bank that it was written on. I have been charged $6 and then $8 to cash personal checks at BB&T. This is completely wrong, unfair, and should be illegal. I will never ever have an account with any bank that charges people to cash checks that they should honor.

I was charged $236 for "service charges". Huh? I called the 800 # and of course they were rude, non-caring and blunt. They said that these fees are added-up and subtracted for the month. Huh? I did three wire transfers in August. They charged me $60 for each? That is unfounded.

Every time I turn around, they are overdrafting me. I opened my account with Colonial with free checking and overdraft protection for free. When it became BB&T, they were charging me for overdraft protection for $30 a month, checks were no longer free and they have $8.00 charge for something all which I knew nothing about until they Kept overdrafting me. I would not even put what I made in my checkbook. I would put what they said and still overdraft? The worst bank in town.

Back in 2008, I purchased a car for my sister. I live in New York and she lives in South Carolina. The salesman, financial advisor for Dick Smith Nissan, discussed the deal with me. He showed and led me to the car and let me drive it. This truck was not yet on the used lot yet, he explained that it was in good condition. I asked my sister how it drove and she said it drove well.

I took out an equity loan to pay off four accounts; two installment loans, and two revolving credit loans. Only the two installment loans were to be paid in full, and the accounts closed. The two revolving accounts were to remain open, as what was stated in the contract I signed. Someone at BB&T sent a payoff letter to GE CareCredit to not only payoff the loan, but to close the account entirely. We had that card for over two years and have not lost that credit history.

I will keep it short and sweet. I am a student and a I have a student checking account with BB&T. I ordered a check/debit card so I don't have to carry around cash all the time or have to constantly go to the bank in order to make purchases for things. Now, I don't buy a lot of things anyway. In fact, the most I've spent my money on is for books and part of my tuition.

Family lost jobs within two weeks of each other. I contacted lender and asked for help. I was told that they could help.

BB&T acquired our line of credit from another bank. It was converted to a regular loan. It took them months to get us an invoice and a billing address.

You should watch out for an ambush. This bank charges $10 if you use Quicken software to keep track of transactions or balance. There will be no warning – wham $10 for information. Wow.

I had an account with BB&T in 2004. They signed me up for an identity theft prevention program (that I didn't authorize) that drained my account. Being a Christian, I decided to give them another chance. I just opened my account statement for this month, and they closed my account and charged me an inactive account fee. I will never bank with those bandits again; their employees obviously, have sticky fingers.

I opened a free personal checking account to avoid fees. BB&T changed my account to a fee-based account without proper notification and deducted $10.00 from my account on 7/7/2011. In addition, I asked them to use online statements to avoid a $3.00 statement fee. I was also charged $3.00 for a paper statement. They said I could unclick the paper statement option online, but the system would not allow me to make the change.

Back in January 2004, I had an account with BB&T which has been closed the same year, not knowing that I owed them anything. On May 2011, I opened a checking account at their branch office in Wildwood, Maryland. On the first week of June 2011, I was surprised that I received a letter from BB&T, but from a different branch. I read the content of the letter stating that it was an attempt to collect for the amount of $720.23. I then sent them a registered letter with a return receipt to dispute the charges. On June 28, 2011, I received another letter from Aaron **, along with copies of my bank statement.

I got charged $10.00 for maintenance fee. I didn't agree and needed my refund from the bank. I have been calling the call center, but no one would help. They told me to contact a local bank, for they should be able to refund. On Monday, I called the local bank on East Bay Drive. Justin was the one to pick up the phone. He put me on-hold for a while then told me to leave a message and someone will call back in about an hour. I have been waiting without getting any call back from BB&T. Since 11:00 in the morning until 4:30. Still, no call. I called back again. This time a lady picked up and gave me an 'attitude' and said that everyone is busy. They had a customer--and how about me? Am I not one of your customers? I asked for a manager, but I got an unbelievable answer that they don't have a manager there. They will get one--when they will be hiring.

So much for BB&T supporting our military! I was recently charged $13 in service fees. I am currently deployed in Afghanistan and because my civilian job is not currently making a direct deposit into my account, BB&T states that even though I have a direct deposit set up on that account and have had for 20 years, they will not credit my account and have to charge my account $10 each month.

I received a copy of my credit report in the mail which I never requested from BB&T. It said that the credit check was in response to a credit card that I never applied for. My wife and I have had a BB&T joint checking account for years and I had made a deposit at the H St. branch ATM in DC in May, 2011. It turns out that a relationship banker at this branch used the information from the deposit to sign me up for overdraft protection and this credit card.

BB&T Bank in Fairfax, Virginia stole $10 from me for "checking account maintenance fees" after I opened a no-fees account with them specifically for the reason of avoiding fees. They did this to me by switching the terms and conditions of my checking account without properly notifying me they were doing so. My account at BB&T was only worth $84 so this $10 "maintenance fee" amounts to a 20% assessment! I had left the account open at BB&T since they told me I had to to keep my Safe Deposit Box there. Watch out, don't bank with BB&T. If they did this to me, they will do it to you!

My husband solely owned a construction business (LLC) for five years. In 2009, the business began having financial difficulties due to the economy and had to close. A few creditors put liens on his business property etc. One in particular, 84 Lumber, requested a lien be put on all his accounts. The only checking accounts and savings accounts that he had were personal joint checking and savings accounts with me. In the state of Maryland, it is illegal to put a hold on a joint account. I was not named on any lawsuits etc. and I was never an owner or stakeholder in the business. We spoke with the garnishment department about this and they said there was nothing they could do.

In 2004, my daughter, Michelle and Son-in-law, Aaron, purchased a home in Maryland. Shortly after that, they refinanced the home and obtained BB&T as their mortgage lender with an interest only balloon mortgage and payments of $3100.00 a month going to BB&T 100%. My son-in law has the highest security clearance that is possible and has worked extremely hard to get there, on his own. My daughter also has a security clearance but nothing like Aaron's. We don't even discuss his job or know what exactly he does but he is not allowed any foreclosures, bad credit, late payments or anything bad on his record or he will loose his job.

I have two loans, call them A and B. “A “is a long term loan, Loan B is a LOC (line of credit) renewed every year. I’ve been with the bank since 2007, refinanced with them.