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4x Buyer's Choice Award Winner

AmeriSave Mortgage Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About AmeriSave Mortgage

AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Visit www.amerisave.com
Pros
  • Lock in rate for up to 90 days
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
  • Reviewers frequently praise helpful staff
Cons
  • Not available in New York
  • Nonrefundable $500 fee to lock rate for 90 days
  • Document requests can be excessive

AmeriSave Mortgage Reviews

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    2 featured reviews

    Our review standards

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    • Financial relationships do not influence whether we publish a consumer review.
    Page 6 Reviews 525 - 675
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed March 5, 2025

    Everything was done online. They were very efficient and made the process easy on closing. Someone came to us with all the paperwork for us to sign. Everyone involved was very knowledgeable and easy to get along with. It was easy to set up automatic payments. Also if you have any questions they are quick to get back to us with the answer. We would recommend them to anyone who wants to refinance.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed March 4, 2025

    AmeriSave was my third attempt at working with a company. I had just looked it up on the internet, and they popped up as one that met my desired need of a second mortgage. The process was very good because they did it in just a couple of weeks, while everybody else had spent a month or more and hadn’t gotten me anywhere. 

    The agent I talked to guided me through it. She was very attentive and very helpful, and had the answers to all my questions. So, I didn’t have to do too much on my own once I made contact with her, but we did some part of it together, and it was pretty easy. So, I think they did a really good job after the two that didn’t go so well.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 4, 2025

    I was looking for a second home, like a retirement home. The Realtor I contacted recommended AmeriSave. I had nothing but an awesome experience with them. I remember talking to someone, maybe named Corvin or Kevin. He was super friendly. While he was waiting on answers, we would just chat, and he was very patient. He answered all of my questions because I wasn’t sure I wanted to move forward.

    At one point, I mentioned that my current residence has a 3.5% interest rate, and when he told me what the rate would be for the new loan, I was like, "Holy Crap." I asked if there was any way to lower it. He said he hadn’t heard of it, but that we could ask. He contacted his supervisor, and we were able to get the rate lowered a bit. It took some time, but it worked.

    From my first call to wrapping everything up and closing, the whole process took just a few weeks. It was crazy how fast it went. I’m on the older side, so computers aren’t very easy for me, but the people at AmeriSave walked me through everything. They were very patient and friendly throughout the process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed March 4, 2025

    I was doing an internet search, and AmeriSave was the first to call me back. The representatives I spoke with were knowledgeable, thorough, and quick. The application process was straightforward and simple. I also liked that they came to my location for the closing. They were very accommodating and reasonable. Overall, the process took about 45 days.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 4, 2025

    My bank wouldn’t work with me, and I've been their customer since 1976. But AmeriSave worked with me. The people that helped me secure the loan were very helpful, especially one lady who went above and beyond. I had a lien on my property through a solar company that went out of business, and I needed it removed in order to proceed with the loan. I was unable to communicate with them, and she did everything she could to help me. She got a hold of them, told them what I needed, so I was very grateful for that. The application process was simple, and easy with their help. It took longer than it should have because of that lien, but it was a smooth process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed March 4, 2025

    I had a complicated underwriting process and AmeriSave was consistent, persistent, flexible and helpful. They were able to get the deal done. I had three mortgage providers competing for my business, and AmeriSave proved that they were the best team to work with. I was assigned to Mikael and I’m very grateful for him. He’s based out of Atlanta, so I applied online. He quarterbacked the underwriting and pricing portion of the deal.

    In terms of document collection and organization, there’s a separate person named Carlos who was assigned. And Carlos’ job was to look in the AmeriSave system and see what information I was missing that I needed to collect for Mikael. His job was to work with me every day, multiple times a day, whether it was on email, phone call, or text message, to help me make sure that I got all my documents in so we can keep moving the process forward. And then when we ran into snags, Carlos and Mikael worked together to find a workaround. They were an exceptional partner.

    I wish, however, that my rate was a little lower. We had the opportunity to get a lower rate, but something fell through, so we ended up having to go with a slightly higher rate. Also, they should do better marketing, so they can communicate to people that they are the better company. Overall, I strongly appreciate the work the two men did, and I’d strongly recommend AmeriSave. They did a great job, and they did everything they could to get me a mortgage.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Customer ServicePrice

    Reviewed March 3, 2025

    Would not recommend this company for a Mortgage. Ran my credit report and told me to call her if I needed anything or if I had question, (Had great credit and owned my owned business) I tried to email and call for a week, Deb finally got back to me to telling what she needed after I called someone else in the office to see why she wasn't calling me back. There was no hurry on their part. She stated she was out all week. Don't you think you would have let all your clients know you would not be in. Not worth your time or your credit report being ran.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for sharing your feedback. Your mortgage experience is very important to our company. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffBillingLoan ProcessTransparency

    Reviewed Feb. 23, 2025

    I just looked online for a mortgage provider and AmeriSave reached out to me. They seemed very helpful when I was looking for a refinance for home improvements. I had some really good helpers there who contacted me, went over the process, and answered all my questions.

    The customer service was very good. They’d send me text messages whenever things came up, and they would send me emails and everything to follow up as well. To acquire the loan, I filled out the forms and provided all the documents, like income documents and things like that. I also gave them a list of the debts we wanted to get paid off in addition to getting money for the improvements. It took about a month to get everything settled.

    The only downside was that my loan got sold less than a month after I got it. It got sold over to Chase right when I was trying to bring down my monthly payments by paying down the principal. I actually had to make a payment with AmeriSave first, and now I have to wait another month to do that with Chase Bank.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 23, 2025

    The process with AmeriSave was fairly easy. Jeff, the representative who helped me, was really good. He was on top of it. The rate was a little high at this point, but they are what they are. I’ll take care of it soon.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffBillingRates

    Reviewed Feb. 23, 2025

    AmeriSave was the first one that seemed interested to help me and responded to my request for information on mortgage. The lending process was close to a month and was done through texting. I gotta get a whole bunch of different things together. If they would have had more of a format that would show me what I needed in the beginning, I would have probably had it. The rep was very friendly and understanding though. He tried to help me as much as he could. When I had questions, I’d call him and if he didn’t have the answer, he’d call me back. But most of the time, he had it.

    AmeriSave has helped me pay off some bills and get my credit cards under control. I got out of debt. If anybody needs a mortgage, contact them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 23, 2025

    AmeriSave’s process was pretty easy. I just give them all my information and all the stuff they requested, and it went pretty fast. Their loan officer was great and their terms were good compared to others that I’ve seen.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 23, 2025

    I chose AmeriSave because of their rates and terms. Their process of maintaining the mortgage was simple, and their customer service was excellent as they followed up.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 23, 2025

    I had loaned my credit cards to some of my relatives that was in need. They got a little out of hand so I needed money to pay them off. I got the loan program for the mortgage and it’s been very helpful. Process was very easy and the application was very simple. The loan officer was very helpful, courteous and thorough in helping me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 23, 2025

    Obtaining a mortgage through AmeriSave was okay as far as the process of the paperwork. Application is easy to use and customer service is usually right on point for the times that I’ve called. Their rate was a little high for my credit score but it still was quite beneficial for me to do it.

    The only issue I had was with the title company. It was a lot of back and forth that I had to follow up to get them to move forward quicker. They came back twice because the first time, the document wasn’t complete. All the information didn’t print out. AmeriSave has finished their process in December but the title company took at least three weeks after them which is lengthy time to do what they had to do. Other than that, everything else was perfect.

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    Verified purchase
    CoverageOnline & AppRates

    Reviewed Feb. 23, 2025

    AmeriSave had good ratings and the application process wasn’t difficult at all. I’m not an online person, but once we figured it out and everything was good. The process took a little bit because they kept on needing stuff and I kept on having to get it them. I had to keep on running to certain places to be able to get it done.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 22, 2025

    Refinancing with AmeriSave was easy. The representative was nice and attentive. She made sure everything was taken care of. If I had any questions, she answered them. The application and underwriting process didn’t take long at all.

    I started in the beginning of December and closed right after Christmas. The rate was lower than the other offers that I had. It’s a good company to get a mortgage. Everything went great.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 22, 2025

    The process was very easy and convenient. My wife and I so appreciated it ‘cause we didn't have to get in the car and drive somewhere. The people at AmeriSave were knowledgeable and helpful. They were good with follow-up when I reached out and had questions, and they were very quick to get back to me. The rate was very competitive, and they were even able to get me a little below what they quoted me. I don't think there was anything they could have done better.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 22, 2025

    AmeriSave was one of the first to respond with reasonable rates. The process was very thorough, and everything they needed was clearly spelled out. It also happened fairly quickly. I had the names and contact information for the key people involved, and each of them was thorough in answering my questions.

    It was exactly what I was looking for. As I submitted information, I received immediate confirmation, and any questions I had were addressed quickly. Overall, it was a great experience.

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    Profile pic of the author.
    Constance increased rating by 2 stars.
    Punctuality & SpeedRefunds & PayoutsLoan ProcessRates
    After a positive interaction with AmeriSave Mortgage, Constance increased their star rating on Feb. 26, 2025.

    Updated review: Feb. 26, 2025

    Merrill at Amerisave resolved this for me, but I still wonder how in 2025, a company could not set up my loan for payment immediately.

    Original Review: Feb. 18, 2025

    Do not use this company. They disbursed five times more than I asked for, and when I asked if I could pay it back right away to save interest, they indicated I could. When I tried to pay back the excess, they told me "there is no record of my account" and I have to wait a month and a half for the loan to be set up. So they can collect interest for an additional month and a half, adding almost another $1,000 in unnecessary interest.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate the feedback and have contacted Connie to review her complaint.

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 17, 2025

    I worked with AmeriSave for a refi. I went with them because of the way the mortgage broker spoke to me. I thought he was very open and professional, and obviously, the interest rate was quite appealing. It was slightly lower than others, but that wasn't the only driving force.

    We did the process both over the phone and online because I had to upload documents. It seemed to run smoothly, and whenever we had to do something, I always received a call back to ensure everything was received as requested. From when I first talked to them, the process took about three months, though about a month and a half of that was my own fault.

    I did quite a bit of research, and they were one of the first companies I spoke to originally. I really enjoyed working with the individuals I worked with, and I would definitely recommend them. As for the fees, I’d say they could always be lower, but that’s just my personal opinion.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 16, 2025

    I first tried doing a refinancing through the company we were already with, but they told us we didn’t qualify. So, I started looking online at different mortgage companies and found AmeriSave. Someone called me back and gave me some information, and even though I had two different places going at once, we decided to go with AmeriSave.

    I’ll be honest, I was about to give up on it because I’m older and I’m just not good with the computer. I got frustrated with all the computer work. I’m more of a "send me paperwork and I’ll fill it out and send it back" type of person. But they do everything on the computer. That was my main thing, it would be better if there was less stuff you had to do on the computer. Other than that, everything went good. Once we got it all figured out, it was fast, and I was happy with that part of it. The whole process took probably a month.

    Me and my husband have had several companies try to talk us into doing things, so we did question a lot of stuff. We were really nervous because you never know if you’re giving your information to someone who isn't who they say they are. But after checking it all out, AmeriSave wouldn’t do the things they did for us if they wasn't real. Everything went fine.

    Every time I would call about something, they did get right back to me, or they would actually answer and walk me through things. They were really good about that.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 16, 2025

    We're veterans and AmeriSave had a positive rating with reviews and it said they worked well with veterans when I googled mortgage companies. I called and it was very easy. Before we went and started looking at homes, I wanted to make sure that I was looking in our price range so I asked what we qualified for and they were helpful. We've been with them since 2016 and we’ve dealt with Lauren. We really had a great relationship with her. She was quick to answer any questions, to respond and call. It wasn't just done by email, you actually got to speak to a person. The customer service was outstanding.

    They were based out of Georgia and we're in Indiana, but we were able to upload and email and we were able to answer questions. It wasn’t a very long and tedious process at all. We also refinanced in December and even that process was easy. Their rates and terms were just as good as anybody else.

    We've had maybe one negative issue, but it was more of a glitch between me and them. I changed my payroll dates. I went from bi-weekly to bi-monthly and there was a cross between one of our payments being deducted and being received. But other than that, we have had nothing but positive experiences.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed Feb. 16, 2025

    I had about three companies, but chose AmeriSave based on their high ratings. They were comparable to others’ rates and terms, but that was expected. The application and underwriting process took about three weeks and it was quick and easy to obtain the mortgage. Their website was very easy to work with, too. The online application was very simple. It wasn't hard to fill out and it didn't ask for many documents. Communication was great as well. The young lady who started the application, her knowledge and professionalism stood out. Once it was turned over to underwriting, both of the reps did a really great job. One went on vacation, but he referred me to his manager, who called me about the process. It was very seamless. Overall, Amerisave is one of the best I've dealt with. I am very satisfied.

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    Verified purchase
    Customer ServiceStaffRatesTimeliness

    Reviewed Feb. 16, 2025

    I’ve had two mortgages through AmeriSave. I thought it made sense to just try to keep all my apples in the same basket so I just continued with them. Some of the supporting documents I supplied weren't sufficient, but once everything got straightened out, we were able to move forward and it was approved. David was who I was in contact with on a very regular basis, and there’s another guy. Every time they're on the phone with me, they're very knowledgeable and experienced on what they're trying to help me with for us to achieve that second mortgage. When I reach out for any kind of help, insight or any questions, even if they were unavailable, it was the same day response. If there's something they could not do or provide for me, they were able to set me up with somebody that was able to assist me in my journey.

    As far as the AmeriSave portal goes, where you have your list that you have to complete, maybe a little bit more detail in a different window. Some of my struggles were having to call to get a little bit further explanation on exactly what it was the underwriters were looking for. That would be my suggestion to free up a little bit of phone tag. But I'm completely happy. We had gotten a good rate for the amount of the loan.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRates

    Reviewed Feb. 15, 2025

    I went with AmeriSave Mortgage simply because they were available, and I have good credit. The customer service was fair and it’s good. Regarding rates and terms, this is the second one. They got it as low as they could, but they took care of what I needed to get done. The only thing was when they changed the name on the insurance policy, they removed the first name and I had to call the insurance company to get the first name added back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 15, 2025

    The two gentlemen I dealt with from AmeriSave were amazing. They were very polite, knowledgeable, and treated me with care and respect. The whole process took no more than two weeks and they called and sent emails to keep me informed. Everything was easy and they walked me through every step of the way.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedLoan ProcessRates

    Reviewed Feb. 15, 2025

    I chose AmeriSave for a home equity loan because of their good rates, quick process, and very responsive to answer any questions. The application process was very simple and streamlined, and really easy to get through. It took about a month, fitting my timeline perfectly, and customer service was very good.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 15, 2025

    AmeriSave was competitive and informative. They answered my questions and they did everything they needed to do to help obtain my mortgage. I filled out the application, did what they asked me to do, and gave them the information they needed. We got it done and it was very simple and easy. The entire process took a total of a week. The loan officer took a lot of care of what he was doing. He had lot of pride in his work and made sure he got everything done and that I was well informed. He did a great job. Everything went very smoothly. I have no complaints.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Feb. 15, 2025

    That's the first time I'd ever done anything like that and AmeriSave was recommended to me by a friend. Micah did a really good job. He explained everything to me, how it worked and the advantages of it. I was good with it, and I felt comfortable doing it. So, he made it easy. Customer service was excellent. I was new to that, kind of nervous, and they answered all my questions. If they missed my call, they’d called me right back.

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    Verified purchase
    Customer ServiceCoverageOnline & AppStaffRates

    Reviewed Feb. 14, 2025

    I did an equity line of credit with AmeriSave so I could buy my parents' house. Their online application process was fine and it took a month to finish everything. The rate and terms were absolutely horrible, but that's not their fault.

    AmeriSave was wonderful. But the closing people that they use were clueless. They couldn't even find an outstanding deed of trust of mine. They said that my property was free and clear and that was a huge problem that could get people in trouble. I had no problem with AmeriSave. It's just the people they use for their closing company were horrible.

    They were saying I have nothing owed on this property and they were going to write a title insurance policy stating that nothing was owed, but that was not true. I had to do my own title search. I shouldn't have been charged for them doing anything because I did it myself. It was crazy. But as far as AmeriSave went, everything was great.

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    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed Feb. 14, 2025

    I looked into a second mortgage to pay off another one with higher interest and to take out a little extra money for home improvements. My debt ratio was really close, and nobody would give me a break. AmeriSave had me pay off some of my debt to bring the ratio down, because otherwise no one would work with me.

    Overall, everything with AmeriSave was great. My only issue was how long it took to close. It was crazy long. I would call, and they’d say they were working with the title company. A little more responsiveness would have been better.

    I’m hoping interest rates come down so I can refinance my whole house. I have about $100,000 in equity, but I’m paying 2.9% interest, and no one comes close to that right now. I later found out some places were lower than AmeriSave, but they wouldn’t work with me, so I didn’t really have a choice.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 14, 2025

    AmeriSave is my current mortgage lender, and I recently did a HELOC with them. The process was good, though a bit involved, and what I expected. Everything took about a month. They were very professional. It’s been great working with them.

    The rate wasn’t bad. I’m hoping the new administration will lower interest rates, because I’m currently sitting on a 2% mortgage and I’m not budging from that. Otherwise, it was pretty much what I expected.

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    Verified purchase
    Staff

    Reviewed Feb. 9, 2025

    Process was ok however there were too many repetitive actions and sometimes it was difficult get an agent to answer questions. Overall very nice People to work with, very helpful in many ways. THANKS VERY MUCH 🙏🏽👍! Please have awesome 2025 and make lots of money for shareholders and give Rocket mortgage a run for the money ha! Ha!

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    Verified purchase

    Reviewed Feb. 8, 2025

    Applying and traversing the path for a mortgage can be overwhelming at times even when you think you got all your ducks in a row, Bart and Clayton were my contacts at Amerisave and were so supportive of me. I'm sure I vexed them at times especially Clayton but they got me to the finish line. I couldn't have asked for better supportive partners in this process. I highly recommend Amerisave Mortgage.

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    Verified purchase
    Staff

    Reviewed Feb. 8, 2025

    The 2 main people, Korbyn & Lisa, people were professional at all times. Overall I am satisfied with the Refinance, although it took about 6-7 weeks to complete. I had only expected it to take 3-4 weeks. The Home Appraiser was also fair with her appraisal; It was not quite as high as I had expected, but it was a fair Appraisal.

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    Verified purchase
    Customer ServiceCommunication

    Reviewed Feb. 7, 2025

    Mike was so good that I am going to refer him to all of my friends. Mike was very pleasant and respectful of all my questions. He did a great job keeping me informed. AmeriSave is lucky to have him. If in the future I would like to call him again about other questions. Thanks again Mike and Brooke.

    Edward J. **

    Holden, Ma.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 7, 2025

    Working with AmeriSave was a great experience. Their agents are knowledgeable and always call you back quickly if you have a question or concern. Best experience I have ever had with refinancing. I highly recommend, call AmeriSave first and you won’t need to call anyone else ever. AmeriSave is an excellent company to work with and take care of you all the way to closing.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 2, 2025

    It was pretty good. Everything was exactly how we expected it. We originally had an FHA loan, and once we did the refinance, AmeriSave bought out the mortgage from The Money Source, and they took over from there. AmeriSave kept giving us a good rate and we just trusted them ever since. We have historic low rates right now on our mortgage. The application process wasn't difficult. It's just signing in, logging in, and it's a secure portal, so there were extra steps, but it was straightforward. The representative that reached out to us seemed very confident that he could get us a loan, we just went from there, and it was exactly as he explained. There were no doubts or anything.

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    Verified purchase
    Customer ServiceStaffLoan ProcessResolution

    Reviewed Feb. 1, 2025

    I was trying to get a second mortgage to clear up all my bills. I worked with two reps from AmeriSave, and they were both very professional and understanding. When I got to ranting and raving, they listened. They tried to help me as much as they can to simplify paperwork and get required documentation. They bent over backwards to ensure that I received the approval by following up. If I would have to do it over again, it would have to be them because they did a good job.

    Some of the things AmeriSave asked for were from when I was 18 years old, and I didn’t have documentation. The two reps coordinated and got documentation based on the information that I had already provided. They’re pretty accommodating that way, both of them. If I send an email to one, they will both try to respond to resolve it.

    The entire process took about three weeks. AmeriSave was pretty good with the application process, but sometimes they won’t get what I uploaded. With that, uploading of information could be cleaned up. The approval was a bit chaotic because the loan servicer has one approval and the mortgage company seems to have another approval. I think they need to be consistent and have one person as a point of contact.

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    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed Feb. 1, 2025

    I was looking for a HELOC to refinance my property, and AmeriSave seemed to have a better, quicker up-front response than anybody else I found. Their rates were reasonable, too. The interest is a little high, but everything’s a little high right now, and their price was right on par compared to everything else.

    The whole process only took three weeks, so it was quick, easy, and efficient. Everybody I talked to was very forthcoming and easy to work with, and they answered all my questions quickly. Plus, their online tools were really easy to work with.

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    Customer Service

    Reviewed Feb. 1, 2025

    AmeriSave said our mortgage is approved, so we never shopped around. They has good customer service. Obtaining the mortgage was not difficult, and the terms and rates are fine.

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    Staff

    Reviewed Feb. 1, 2025

    AmeriSave had good reviews online, so I went with them. I got a second mortgage through them. The process was fairly simple, and it took less than a week if I take all the days out in between. The rate and terms were market-friendly. The people I worked with had very positive attitude. The lady that helped me, in particular, should get a raise because she did a wonderful job.

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    Customer ServicePunctuality & SpeedStaffEase of UseLoan ProcessTimeliness

    Reviewed Jan. 31, 2025

    The people at AmeriSave told me everything that was going on, kept me in the light, anything that changed, I was notified. The process was simple and easy to navigate. I didn't have any issues with it. The guy was amazing. I'm one that reads through the fine prints and numbers and any discrepancies I had, I would talk to him. If he didn't know exactly what was going on, he found out why numbers were switched, what was done. He would even respond to me after-hours. Because of what I worked, sometimes I didn't get to read them until later on in the evening, and he would still respond back to me that same day. I've already refinanced with them at the beginning of last year, and then I did it again towards the end of last year, I thought that it should have moved a lot smoother than it did, considering nothing of mine had changed, other than the value of my house. The first time I did it, it took a little longer because I had started with another mortgage company that jacked me around and I ended up with AmeriSave. But the second time around, they had all of my information already and nothing had changed, so I thought that we should have been able to get it done within three weeks. It took about a month and a half.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2025

    I reached out to AmeriSave, both reps were helpful and they told me what I needed to hear. The process was very easy, and customer service was perfect.

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    Customer ServicePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Jan. 29, 2025

    AmeriSave called me and I happened to talk to a nice young lady. I signed up for the HELOC and the process was easy. I didn’t think it was gonna go through because I didn’t know that they can pay out something because everybody else was denying me. I just did what they told me to do and it was no problem.

    AmeriSave is good and the process is quick. They get 11%, but not a mortgage. My first mortgage had a 5.88%. I was getting it done to get one person out of the way but I didn’t know they can get that lien off. I was satisfied because I know I’m not gonna keep that interest rate and my credit should be able to help me do better hopefully in six months.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2025

    We've had a mortgage with AmeriSave for about five years. It was a home equity line of credit. The process with them was quick and easy. It took a couple of days because I was gathering all of my documents. Initially, I started the request online. They gave me a call and walked me through everything over a phone call. Everybody at AmeriSave are experts in their own area that we worked with. It was a great experience.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2025

    The process with AmeriSave was brutal. As someone who owns multiple properties, I found the documentation unnecessary and there were too many hands involved, which led to a lot of back and forth and confusion in the portal. AmeriSave wasn't offering something better than other companies, but I stayed because of the relationship I built with my initial representative, Tate. He was true to his word, met my expectations, and went above and beyond to correct hiccups and even hiccups caused by other people who were not up to speed. If it wasn't for everyone else stepping on his toes, I would have been happy, but the overall experience was a 2 out of 5.

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    Customer ServiceOnline & AppMaintenanceStaffRates

    Reviewed Jan. 29, 2025

    AmeriSave explained things to me and they worked with me. I felt they were offering more compared to others. They also broke down the process for me and explained what was going to happen and where it would be sitting in the future. They explained everything to me in layman's terms. They also had a reasonable rate that was comparable in the market. Everything worked out great and I'm in a better situation than I was before.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2025

    I achieved what I needed to do with AmeriSave. The process didn't seem long, but they needed every piece of information that you could get. As long as I could get all the information I needed, it was a done deal. Not everybody can get all the information that they need, I just happened to. But when I had questions, I’d call and they’d answer, so customer support was good.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Jan. 28, 2025

    The guy I initially talked to at AmeriSave was really helpful. It was for an equity second mortgage. The communication was good, and the rate and terms were fine. I knew what was out there, so I was happy with it. I just thought everything took too long, as it took about two months from start to finish.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Jan. 28, 2025

    I talked to the representative from AmeriSave, Mark, and he just asked me what I was looking for and what I was trying to do and we proceeded from there. He gave me good information about how it would go. He didn't try to press me to get a loan. He let me make my own decision where I want to go and was very informative. He was very friendly, had good customer service, and was transparent on what I'm trying to do and didn’t hold back. The lending process took two weeks and it helped me in the time when I really needed to get something done. It was a good experience for me. If somebody was looking to get a loan, I would advise them to go to AmeriSave.

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    Punctuality & SpeedStaffRates

    Reviewed Jan. 28, 2025

    I called several companies, and they weren’t interested in helping me. It was just too complicated, and my credit score was over 800. When I talked to AmeriSave, they sounded professional. I was happy to have them because I was getting frustrated trying to find a lender.

    The application process was very technical. I was having problems getting the information to them. It probably took about two weeks until I got it all straightened out. That was on me, though. It probably would've taken a week if I had done what I should have. AmeriSave seemed to be on top of everything and answered my questions quickly and confidently. Everything was quick and went perfectly. They came through for us, and I enjoyed working with them.

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    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Jan. 28, 2025

    I was tired of struggling with debt from month to month, and I thought that a refinance would be the best way to resolve that. It was. I signed up with AmeriSave after seeing them online. Getting started was pretty straightforward and they required minimal information from me. I called them when I had a question, and they answered them. All the information were given to me right away, and their emails were very easy to understand. The process was quick and easy. They're very great to work with. I would highly recommend AmeriSave.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 28, 2025

    We were trying to find a company to get a line of credit out, AmeriSave contacted us, and we liked what they offered. Customer service was fantastic and the process was good. We've had lines of credit before, but Ryan, who first contacted us, and Kelly, who finalized all the paperwork, were both very knowledgeable, personable, and knew what they're doing. We had a problem because of a technicality with a lien, but once that was taken care of, it went fast. It was great.

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    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Jan. 28, 2025

    I chose AmeriSave based on reviews and was looking to refinance. The lending process was nice and easy. The total process, including application and underwriting, took about a month.

    The loan officer was very knowledgeable and very nice. He always answered when I called, and always had the information that I needed. This experience helped me get the financing that I needed, and it was quick and easy. I would recommend them to people.

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    StaffLoan Process

    Reviewed Jan. 9, 2025

    My representative Drew and the staff that helped this along were there for us every step of the way and after paperwork was done. Drew was in steady contact with us and made the entire process so much easier, he checked on our loan throughout the process and informed us of the status. I highly recommend using AmeriSave.

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    StaffLoan ProcessRates

    Reviewed Jan. 7, 2025

    Carissa ** Mortgage Banker 10/10 best rating. Ashley ** Loan Processor 10/10 best rating. Melissa ** Customer Care Lead 10/10 best rating. Jennifer ** Loan Servicing Specialist 10/10 best rating. My entire mortgage loan experience was completely a fantastic experience & each mortgage professional took me through each step of the process & helped me by answering all of my questions & helping me get my mortgage loan approved. Perfect Rating to everyone! MVP.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Dec. 24, 2024

    I just filled out a quick form to find out the rate. I got a call from an absolute jerk. He was pushy. I asked him can know what the rate is. He kept asking questions and getting information. I answered all questions but he still would not provide the rate. I asked him politely what the range of the rate is acknowledging that it will vary depending on verification. He gave me such a high rate. I said that probably would be too high. He hung up on me. What a jerk.

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    PriceRefunds & Payouts

    Reviewed Dec. 13, 2024

    We were talking with Trevor **. Got to the end of the process. We didn’t like that he was charging us for points. He didn’t tell us about the points. He then took $584 off my card then after we asked for a refund he then said I signed where it said no refund. He’s deceptive and a liar. Please don’t use him for refinancing or anything. It’s not over. We will be contacting a lawyer and their head counters ASAP. We're not blaming the company but he’s not to be trusted. READ EVERYTHING he send to you. Don’t sign nothing!!!

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    Customer ServiceStaff

    Reviewed Dec. 11, 2024

    Everyone I talked with was very knowledgeable about what I wanted to do. They would answer those phones. When I called, they would call back and give me the answers. I was looking for when they said they would call back. Guiding me through the whole process. Very highly recommend. The team at Amerisave.

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    Reviewed Nov. 20, 2024

    My experience with Amerisave was good. I wanted to refinance and their application process was good.

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    PriceStaffBillingRates

    Reviewed Nov. 20, 2024

    AmeriSave Mortgage was the only one that could work with our unique situation. We had very high credit card debt, and we wanted to take out a little more money to work on our house. Our rep, Jeff, was very easy to work with. He kept us up-to-date and let us know everything that was going on. When he requested something, we gave it right to him and he let us know he got it right away. It didn't take very long. AmeriSave did everything we could possibly ask for and did all the leg work. The rate was very reasonable as well. I found a lower rate somewhere else, but with our situation, we had to give and take a little bit. If we had to go two interest rate percentage higher from 8 to 10, that was no big deal.

    Every first of the month, we would have a pit in our stomach because that's when the credit cards are all due. But this November 1st, we didn't have that pit in our stomach. We weren't worried anymore because we paid them off. We're stable now and my credit rating went from a 580 a 720. Within that short time paying it off, my credit rating went that high. We had the funds to pay but we just couldn't at the 30% interest rates that the cards were. We just needed someone to give us a chance and AmeriSave did it. It would have been doomsday for holidays if we didn't do that.

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    Customer ServiceStaffLoan ProcessFollow-Through

    Reviewed Nov. 20, 2024

    AmeriSave was always available and made a laborious process as easy as possible. Getting a loan is like buying a house. People gotta get all the docs. I spent two years getting divorced from a high-powered attorney, and I know about paperwork and discoveries. I'm setting up a trust for my mom's estate right now and it's the same deal. People gotta be relentless and do the work. I wanted to do the work, but AmeriSave made it really easy to do that work.

    The communication was a 10 out of 10. Between the rep Curtis and the other gentlemen, they were great. They were personable and made things straightforward. I had at least one person at all times that was my go-to 'cause the go-to person changes. There was somebody to hook me in, then somebody to get the paperwork rolling and somebody to walk me through the next step then somebody to close it. I had an ace in the hole at all times that I could reach out to.

    I got lucky and found the right people. I didn't know where to go and it was the vibe that I got on the phone with AmeriSave. I had talked to eight different people and got 3000 phone calls even after I settled on a company. I just switched over all my finances to another finance group and I got lucky there, too. People have to have that sixth sense where they feel the person on the other end is who they say they are and it's gonna do what they say they're gonna do. It's a street thing that people either have it or don't, and I could tell the first person I talked to from AmeriSave was the right fit.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Nov. 20, 2024

    AmeriSave assisted me with a home equity loan. The process was very easy. It took four weeks because there was an issue with the timeshare, but it was fine. I was in no hurry. I'm very happy with customer service. They're very professional and very helpful. I was also very happy with my rate and term. I would recommend AmeriSave in a heartbeat.

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    Customer Service

    Reviewed Nov. 19, 2024

    AmeriSave was the first one to offer and I had a good rapport with the underwriter, Chris, so I went with them. It took five weeks from start to finish and the communication was very good.

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    Staff

    Reviewed Nov. 19, 2024

    I heard about AmeriSave through the internet, which was why I started contacting them, and we just moved forward. The application process for the HELOC was straightforward and took about a month. The rep did everything he needed to do and everything went through smoothly.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Nov. 19, 2024

    My experience with Amerisave was easy. I started online and then we went over the phone. Their customer service was good. The loan processor helped me a lot. I thought their rate was a little high, though.

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    StaffBilling

    Reviewed Nov. 19, 2024

    My wife was checking around on the internet and she found Amerisave. We started talking to the people and they sounded like they were the ones that are going to do the best job for us. And they did. The process was excellent. We went to the auto payment and it was perfect. They set it right up for us. Everybody was very professional. I really appreciate what they did for us.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2024

    We had a good experience with Amerisave. They were a lot easier. The other companies wanted me to mortgage my home instead of just getting a HELOC. The guy we worked with was also very helpful. The guy helped us walk through it and gave us his personal number. If we had an issue, we could call him. It was great customer service.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 10, 2024

    AmeriSave was the first people I reached out to and I did a little bit of research on them. I didn't see anything bad about them. I run a business and I don’t have a lot of time to window shop. They seemed intelligent and responsive. My loan officer was great. He was helpful and very personable. Sharon, my loan processor, was very good. She was very on top of calling me every three days. Everything went well until we got down to the nitty-gritty with the terms and what I was trying to do and it just kept getting backed up for different reasons. But it wasn’t anybody’s controllable reason. It was just with the requirements that AmeriSave has to satisfy to protect people from predatory lending. They have to cross their Ts and dot their Is. It was all done over the internet.

    The closing agent came to the house and was very respectful. Then the money came just as AmeriSave said it would, in the forms and the amount they said it would. So, I'm happy with my experience. I wish it could have been shortened by about 60 days though because we started it in July and closed out in early October. Still, the people in place did a good job.

    Working with AmeriSave allowed me to consolidate a lot of my debt and restructure it so I can easily manage the repayment. It also saved me quite a bit of money every month. If people are committed to making changes and doing this process with somebody, AmeriSave would be a good company to go with. They're easy to deal with and very responsive to communications. They make it less stressful trying to borrow money against your house. The website worked and the communication over the emails and through their portal worked well.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 8, 2024

    Amerisave called me when I was looking for options, and their customer service was really good about walking me through if I had questions. I did a second mortgage, and the process was quick and easy. The one dude I worked with, Brett, was good with his communication. AmeriSave is easy to work with.

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    Customer ServiceTransparencyCommunication

    Reviewed Nov. 7, 2024

    I called Amerisave and spoke to a young lady. She hooked me up with a broker and it was a very easy process. If I reached out to them, they responded. They kept me updated through everything and in the loop.

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    Customer ServiceStaffEase of UseLoan Process

    Reviewed Nov. 7, 2024

    I did a loan with AmeriSave Mortgage to consolidate debt. The online platform that they have informs you of what's needed and is very easy to use. This is my first time doing something like that where I had a full online platform to see where I was in the process and what was needed, and it was a good experience. The communication was good as well. I knew who I needed to contact. Originally, I had started with a different rep. The second time, I had Justin who was great. The first time probably would've saved me some money in the short term. The estimate of credit score the first time was significantly lower than what I found it to be once I did a pull myself and they ended up putting some extra steps in the process from the first time that I contacted them. But once I got in contact with Justin, it was a lot sharper and better. Overall, everything was well done and my questions were answered.

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    StaffLoan Process

    Reviewed Nov. 7, 2024

    I previously had a loan with AmeriSave and I was getting a mortgage to buy a new place to live. AmeriSave was professional and handled things well. They were able to get the loan closed on time. There was a lot of pressure and they did a good job.

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    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2024

    The guy, Ryan, and another rep were exceptionally nice. They knew what they were talking about and basically said, "We're here to work for you to try to get the best things accomplished for you. So, just let us know what we need to do." That's what sold me, and everything was perfect. All we had to do was go through the process and look for what was best for me. It was a quick process, and my experience was super. If I had to do it all over again, I'd choose AmeriSave again.

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 7, 2024

    I got a call immediately after I submitted the questionnaire AmeriSave had online. I talked to one guy who took the application then he told me he was gonna get me over to his agent. The other lady took over and she took care of the rest. I was dealing with another mortgage company before AmeriSave and I paid off a bill in 2008 but the guy wouldn't sign anything because I couldn't find the receipt saying that I paid it off in 2008. But once I got with AmeriSave, the guy said they were not gonna ask me all the questions, and he took care of me. I could have gotten a lower interest rate though. I had almost 800 credit score, but I only got a 6.5 interest rate. I'll try to refinance it later.

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    Customer ServiceStaffRates

    Reviewed Nov. 7, 2024

    The rep, David, was great. I dealt with another lady named Tammy and she had a little problem calling me back, but she was all right. The lending process took two and a half weeks, and everything was fine. The rate and terms could be lower, but overall, AmeriSave is great.

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    Customer ServiceContract & TermsPriceStaffLoan ProcessRates

    Reviewed Nov. 7, 2024

    When we researched mortgage brokers, AmeriSave came up in the top three. We also liked that our mortgage officer was close to where we live. The process was easy as far as getting things uploaded. But the harder part was all the red tape that went along with it. We had some issues with the title and it was something that I addressed at the beginning. I was told not to worry about it but then it was something that we had to worry about. It would have been nice if they had been more forward in regards to that.

    But we made it happen, so everything was good. The rates and terms are fair as well. We ended up having to switch halfway through the type of loan that we were getting and it didn't cost us any more money. Also, the reps were great. They responded in a timely manner and we didn't have any problems with communication. It wasn't our first time in the mortgage industry, so we were well aware of all the requirements, but for a first-time buyer, AmeriSave would have done a great job getting them through all the steps that are associated with it.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2024

    The process was very easy. It happened over the course of two weeks, but it was on the phone or texting, and in total, it took about six hours. All in all, AmeriSave seemed very professional and easy to deal with. The communication was good too.

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    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Nov. 7, 2024

    I got a loan through AmeriSave. Initially, I did a Google search and my email came up as a result, then I got a call from a loan originator. I was dismissive at first, but as we started talking, I thought, “This guy really knows his stuff, and he's doing his job.” I was impressed enough not to even go any further. I could have done a lot of comparisons and chasing down a lesser interest rate, but I decided I needed a level of trust and he facilitated that. The two guys I worked with were excellent. The process took less than three weeks, between 10 and 20 days, and it went extremely well. I'm going to start making my payments in December.

    Everyone did a spectacular job. The interest rate’s a little higher than I would like, but it was a much better thing I did than to have gotten a home equity line of credit. That would have been an even higher interest rate. I worked with very knowledgeable people from AmeriSave who gave me very good information, and I'm glad I didn't do a home equity line of credit. My overall assessment is that AmeriSave is very professional. It's certainly solved an incredible problem I had because of family emergencies. I had to do some traveling last year, and I had some other catastrophes happen (a roof replacement). I needed to get out from under some debt, and I had a substantial equity in my house to do it with. I'm very satisfied with the results and the workout for me. It was the best thing to do.

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    Customer ServiceCoverageTechStaffBillingLoan Process

    Reviewed Nov. 7, 2024

    I did a HELOC with Amerisave, and the two guys who helped me, Mike and Jesus, were awesome. They were on it with emails. However, it seemed like AmeriSave didn't want to believe my income verification. I'm disabled and I have a private policy through my company. It pays me quite a bit of money. It seemed very hard for them to believe it. I was sending in the same documents several times explaining it to them.

    Also even though my homeowner's insurance is paid through my escrow and has a zero balance, they sliced out $1400 for homeowner's insurance. Right when I signed the papers, I noticed the error. I called them and they said they would fix it in escrow. But sure enough, when they funded, that money wasn't there. They sent it to my homeowner's insurance, and my homeowner's insurance said, "If you ever have another check that's canceled, we won't let you be on the payment program for your auto insurance." It caused me a bit of problem even though I was very proactive before the loan was funded. Ultimately, right after it funded, they fixed it and wired me the money. But it was neither Mike's nor Jesus' fault. That is whoever did the escrow instructions and escrow who screwed that up.

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    Customer ServiceOnline & AppStaff

    Reviewed Nov. 7, 2024

    I looked up HELOCs and AmeriSave popped up and I talked to them about it. I did a refi and it went really smoothly. I did a lot of it while I was at work on my phone. The process was a lot easier compared to when we first bought a house. Every week, the hoop got smaller and the flame got bigger. We jumped through to get everything done. This time, there was no stress. I was calm and comfortable.

    The AmeriSave reps were highly knowledgeable. If we ran into a problem, we solved it and they did their due diligence and they did a fine job. The refi relaxed me a lot. I'm getting out of debt and it removed a lot of stress. I wouldn't go anywhere else right now, and I'd definitely recommend AmeriSave. If someone wanted things to go as smooth as much as they can, that's the best place to go. They're willing to help people.

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    Customer ServiceCoverageTechPunctuality & SpeedOnline & AppStaffRatesTimeliness

    Reviewed Nov. 7, 2024

    I was looking for a HELOC and had found one company that was gonna do it one way, but I didn't like their rates for a short period of time. As I was going through the process, I found AmeriSave through Experian. I reached out to them and the representative that I spoke to initially, Chris, answered so many questions for me in a manner that made me feel comfortable to continue pursuing the HELOC with them. They estimated the value and identified the amount that I was looking to do for a HELOC in the type of HELOC that I wanted. Then I got sent over to a mortgage specialist and their name happened to be Chris as well. Once I got with him, it was a matter of credit report. We went through all of the necessary documents to move forward. Working with him was great. He was so personable and relatable.

    I finished my application within 20 minutes because I had all my data ready to go. As far as the underwriting, I got an approval for a dollar amount that we were initially looking at the next day. I was shocked at how fast it was. The specialist, Chris, was on top of everything. I told him that I work from home and I had a very flexible schedule. He was really good about staying in communication with me for any needs that he had. He would call me frequently and would be available when I needed to reach out to him for questions. He commented that I was one of the fastest people he's ever worked with to get documentation to him. He asked for something, and he would get it within 5 or 10 minutes. He explained everything through the process until the documents got to be signed with the title escrow company to close out and fund.

    It was a pretty straightforward process. I loved their website as well. It was so easy to get to the documents that I needed to or review or upload something. I'd recommend AmeriSave to anybody that I know who would be looking to do what I did. It was one of the best experiences that I've had virtually. They knew my interest and they were trying to help me achieve my goals. They helped me achieve the term that I wanted to based on the dollar amount that I wanted to pay. The rate was great for the length to the point where I wanted to do a rate lock, which I'm glad I did because the rates moved up a couple of days later. It was the first time on a big transaction like this, and it was amazing compared to working with another lender to refinance my home. The AmeriSave experience was hands down better.

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    Customer ServiceTechSales & MarketingStaffBillingLoan Process

    Reviewed Nov. 7, 2024

    I was looking to do a refi to pay off some bills, and I happened to see AmeriSave's ad online. I looked into the company a little bit and went with them. Their process was pretty simple. I spoke to the mortgage guy for half an hour on the phone. Anything they needed, they have a portal where I could upload the documents, and it was very easy. I had to send them all my basic information then they ran my credit. I also had a couple of other loans that I wanted to pay off in the process. They pulled all that information up and took care of everything. They had to send it all through the different processes, then once it all came back, they told me how much I was getting, what was being paid off, and what was coming back to me in cash.

    I dealt with two people and they were both very helpful. They handled everything. If I had any questions, I would email and they would email or text or call me back. They were in constant communication through the process. If others are thinking about refinancing, I would tell them to use AmeriSave and I would recommend calling the guy that I used, John.

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    Customer ServiceStaffRates

    Reviewed Nov. 7, 2024

    We did a cash-out on some of our equity with AmeriSave. We got a 9% rate with a 30-year term, but we can pay more. There's no penalty. The process took a couple of weeks which wasn't real long. They keep in good communication with you. They get back to you right away and keep you informed of every step that's going on. They're very polite and professional as well.

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    Customer ServiceRates

    Reviewed Nov. 7, 2024

    My experience with AmeriSave was very good. They had the best rates at the time and the application process was wonderful. They were great at communicating. They called and emailed. They were easy to work with and they were very lovely.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2024

    One of my clients recommended me to the company, and anyone I know, I'm gonna definitely recommend them as well. I'd tell them to call them as soon as possible. The rep with AmeriSave helped me every step of the way. He was dynamic and the best rep that a person could want. I am very pleased with the service that I have been rendered. He was consistent and took the time to address my issues. He called me back too. The process was simple, and I got the house of my dreams.

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Nov. 7, 2024

    When I put in a request for quotes for mortgages, AmeriSave called me the quickest. We dealt with their loan officer for a second mortgage on the house, and he got everything set up. Then we got approved and they sent someone to our house to fill out the paperwork. We had some other stuff going on, but William, our initial loan officer, was very responsive and kind. He explained things very clearly and was very clear-headed. He was patient as well. I had a bunch of different questions about different options and he walked me through all of them and gave me insight into different products that I probably wouldn't have known about.

    The second guy we dealt with was fine too, but he was always on speakerphone and it was hard to understand him sometimes. Also, I wish that we could just go online to see the current interest rates are and not have to put in our email and all that information so that someone would have to contact us to tell us the approximate interest rates. We had to give a lot of information before we could get the information we wanted back. I wish we could get more information about the different types of loans without having to get specific quotes for all of them. Other than those, AmeriSave was easy to work with. There were deadlines in place, but they were not being harassing about having the decide right then. If you need a mortgage or a home equity loan, you should definitely look into them and see what options they have.

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    Customer ServiceStaffTransparencyCommunication

    Reviewed Nov. 7, 2024

    I'm happy with AmeriSave. They have a standard process, and their reps are very professional and thorough. They returned calls when I had questions and kept me updated along the way. I did business with AmeriSave before as well.

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    Customer ServiceLoan Process

    Reviewed Nov. 7, 2024

    Working with AmeriSave is quicker and easier. I've had them before, and this time, I did a cashout refi with them. The process was smooth and hassle-free. I could put everything that they needed into their portal, and there was good communication back and forth. I usually was able to talk to somebody within an hour. I could also email them and they'd call me right away. They have since sold the loan though.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 7, 2024

    It was a very smooth and easy process when I did a home equity loan with Amerisave. Everybody was extremely nice and patient, and the two people I dealt with made everything very seamless to go through. It was very quick as well.

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    StaffLoan Process

    Reviewed Nov. 6, 2024

    Thank you AmeriSave for your excellent service. We sought out a home equity loan and the people at AmeriSave delivered outstanding personal service and results. Everything from the beginning to the end was concise and easy to understand. We highly recommend AmeriSave for any of the financial services that they offer.

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    Customer ServiceMaintenanceStaffLoan ProcessRates

    Reviewed Nov. 4, 2024

    I've had very good relations with AmeriSave. I found them originally through online, and they offered good rates. I was already doing one mortgage with them when I did a home equity loan for my mother. Initially, I dealt with Discover Card and they were incompetent. They said Fannie Mae still owned the mortgage on the house. I said, “No. They don't, ‘cause I paid off Fannie Mae in cash,” but they wouldn't even change anything. They said, “Nope. That's what we have.” I wrote AmeriSave ‘cause they have my mortgage. I said, “Do you know what they're talking about?” They said “No. Even so, we can beat their rate.”

    I have two accounts opened up with AmeriSave, and two departments contacted me. One was refinancing my existing mortgage then the other was for the home equity loan. I thought I was talking to the same team for everything, ‘cause they both sound very similar. I responded to one, thinking it was the other, and AmeriSave caught it and combined them into one.

    The process was very easy. The reps were all communicating with each other and communicating with me. It wasn't like if I contacted one person, they hadn't talked to another person. The communication was very good and constant. They even help people if they're ignorant. It’s definitely not like with Discover, at least. With Discover, it felt like I was dealing with people in different parts of the country who weren't talking to each other. Maybe it's ‘cause of the way they break up their teams. I was dealing with one team with the people that were on the thread, all were higher and lowers of each other. I'd recommend AmeriSave.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 31, 2024

    I was on Google looking to see if I qualified for a refinance, and AmeriSave came up as one of the options. I got a call that morning from one of their agents at about eight o'clock. I put the request in at 5:30 so I was very pleased of a quick turnaround. The process with AmeriSave was excellent. I've owned homes ever since I was 23 years old. I've never gone through a refinance processing as seamless and as painless. I was surprised how quick we closed. Their agents would tell me what they need. They would direct me to the site. I would give them what they needed, and the turnaround was very quick. So, I was so impressed with the process. In 7 to 10 days, I had already closed and the money came really quickly.

    When I had questions and I reached out to my primary contact, he called me. It was on a weekend. He answered my questions that I came up with, and we went through. There is nothing I could ask more of what I went through. It was very painless and easy for me. You can trust the information that you'll get from AmeriSave. They'll take care of you as far as the information you need so you can make an educated and the best decision for you as a homeowner.

    Working with AmeriSave saved me money. It gave me opportunities in the situation that I was in. The loan is the type that I can pay off early. When I needed the service, they were there. It gave me peace of mind and a little more financial freedom that I needed at that time. One thing that was also very good was there were three layers of people that I had to speak with, and they knew my story. They knew my information, and I didn't have to repeat. They hopped in where we were in that process, and helped me to that place. If I had to hand off to the next person, that person knew already where my process was, and I didn't have to repeat. So, I appreciate the internal communication in the process.

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    Customer ServiceRates

    Reviewed Oct. 31, 2024

    I'm very happy with their rates and terms. But we had a lot of setbacks. I had to get a lot of information for them. I sent a message to them. They called me back and told me what they needed. I gave them some information. They said they needed some more stuff, so I gave them that. Then it was approved and we moved off from there.

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    Customer Service

    Reviewed Oct. 31, 2024

    The application process at Amerisave took a while because it's so rural here to get the appraisals. But the communication with them was good. It worked out well for me and glad everything went through.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2024

    AmeriSave was great and their customer service was very good. Their process was excellent but it took longer because we had a few complications and they couldn't help that.

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    Customer ServiceOnline & App

    Reviewed Oct. 31, 2024

    Once we got in touch with AmeriSave, we started working together. They explained everything that was going on and their website had a lot of information. So if they needed to get ahold of me, they would send me an email that says "Check the website." Then we'd sort through it and find out what was going on. It was a strange and confusing process to go through with mortgage. But they gave me the personal phone number of the person who was handling our account. Then I could call them up and question them. The application process took a while because there were a lot of things they had to do. They would send me a text or an email that explained what they were doing and how long it would take.

    At the end of the day, things worked exactly as they said it would. So, I'm living happily ever after. Also, I talked to one guy who mentioned that he had a mortgage with them and he told me positive things about AmeriSave. Know that somebody you're dealing with trusted AmeriSave enough and they were happy with it was much above and beyond anything that you would read in a review.

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    CoveragePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 31, 2024

    I did a refinance with AmeriSave and their reps were very good. They were very helpful in everything that I asked. They told me what I needed to submit and I got it back to them. They were very pleased with the fast turnaround that we did. It took two to three weeks to complete the application and underwriting process, and the rates I got were very good. But after a few weeks with AmeriSave, they sold my loan to somebody else.

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    Reviewed Oct. 23, 2024

    Tried working with them twice, wasn’t a good outcome. Very hard to get a hold of, especially after they take your money for appraisal. Submitted required documents and kept getting rejected, but documents used at other companies were accepted, don’t get it.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

    Victor increased rating by 4 stars.
    Customer ServiceContract & TermsPricePunctuality & SpeedStaffBillingLoan ProcessRatesTransparencyTimeliness
    After a positive interaction with AmeriSave Mortgage, Victor increased their star rating on Oct. 23, 2024.

    Updated review: Oct. 23, 2024

    A representative from AmeriSave reached out to me promptly about my previous submitted review and assured me that they would look into the matter, I have no other issue with the company at this time.

    Original Review: Oct. 23, 2024

    I was very disappointed in the way an employee of AmeriSave by the name of Ricky ** handled my application, I made contact with him the morning of Friday October 18th and told him that I had applied with another company looking to do a refi on my current mortgage and they were unable to approve my loan, I told him that this company had done an appraisal and determined that the equity I had in the home was $87,000, however it was not enough to pay all of my creditors off so they could not approve me, I told him that I contacted a company called Rocket Mortgage and told them what happened and within 10 minutes they said that they wouldn't be able to help me either.

    This guy Ricky must have been a car salesman in his previous job because he sure did have the gift of gab, he said that the guy at Rocket mortgage probably didn't know what he was doing and that he (Ricky) after pulling a soft credit pull would be able to let me know if his company would be able to help me, after the soft pull we went down the list of creditors and I was giving him a yes or no on what accounts I would like to pay off, he said that he would bring the information to his processing department and get back with me, he called me back that same day Friday October 18th and said that it looks like they would be able to make the loan work for me, he showed me a document with all of the figures on it as far as the amount being financed and the new payment amount, I said everything looks good and thought that everything would move forward.

    He said that he would have to do a hard pull on my credit to make sure that there wasn't any problems that didn't show up in the soft pull like liens on the property, bankruptcy etc, but it would cost me $84.00 for the hard pull, although I have never heard of that before I went with it and charged the $84.00 on a credit card that he was supposed to be helping me pay off just to get the application moving on, he (Ricky) contacted me one more time late that Friday and asked if I wanted to go with the interest rate he quoted me earlier or go with one slightly higher which would give me a $5,000 cash out along with paying off the accounts we discused, I chose the lower rate, he said ok, but that he was about to get off work and was going to bring his computer home with him and that he needed me to upload some documents such as a copy of the appraisal done by the other company, income tax returns for the past 2 years, and much more.

    He said, "Here's my personal cell phone number in case you need to contact me before I get back to work on Monday." I uploaded about 30 pages of documents to him Friday night and didn't get finished. Too late, so I waited to Saturday to call his cell just to learn if those documents went through or not, I got a message saying that, "The person that you are trying to reach hasn't set up a mail box yet." I tried several times, but to no avail, I waited for him to contact me on Monday and never heard from him, when Tuesday came and I still didn't hear from him, I sent him a message to the email on his company account asking why I haven't heard from him and I got an email back with some excuse about his computer was down over the weekend, but that the underwriters said that they couldn't make the loan for me unless I gave them $20K...

    My main complaint is not getting the loan approved because I have found a bank to make it for me, my complaint is with the unprofessional way that this employee Ricky ** ignored me for two days which may have been more if even at all if I would not have sent him an email for an explanation, AmeriSave may be a legitimate company and one to do business with but be aware if your case worker is Ricky **.

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    Response from AmeriSave Mortgage

    We are contacting the customer now.

    Verified purchase
    Customer ServiceRates

    Reviewed Oct. 19, 2024

    I did a second mortgage to take some equity out of my property. I went with a lender I use for other things, but they didn't wanna do it. I filled out one of those "Get offers" type of things and got a bunch of calls from different people. A guy from AmeriSave called me on a Sunday and he was very down-to-earth. He moved things forward very seamlessly, where the others were a pain to deal with. So, right out of the gate, it was a very smooth process. The guy did a good job and my decision in choosing to go with AmeriSave was because of that guy's first call. Their rates and terms were also competitive for what they were at the time. The federal interest rate went down a week after I had signed, but that's not anything on AmeriSave. I would recommend them.

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    Customer ServiceCoverageTechStaffBillingLoan Process

    Reviewed Oct. 17, 2024

    I have a mortgage on the house that I live in with AmeriSave and when I looked for a home equity loan on my rental house, I used them as well. Both the loan originator and the young lady that helped me get to closure were very helpful and patient. I like the way they kept giving me feedback. They kept me posted all along.

    The process took about a month and AmeriSave could improve on asking the same information over and over. I had to send proof of insurance for the two rental houses and taxes twice. Then they just kept wanting some information that neither one of the insurance companies had ever heard of. They researched it and found and sent what AmeriSave wanted but I don't understand why my rental houses were so important to me getting a loan when my salary and credit score already qualified. There was also something I wasn't able to upload, and I had to send it by text and let it be uploaded that way. That process got a little tedious. It could be more customer-friendly.

    I had the same person to come and appraise the house. Because they were so close together, he just walked in and walked out. He under-appraised my house ‘cause he didn't notice what I had done to improve over the time that I did the home equity and refinanced it again. He was the same appraiser that went to appraise my other property, and he even did worse there. I put in a brand new $10,000 bathroom but on the appraisal, he put a picture of the half-bath instead of the full bath. I don't want to deal with him anymore. If AmeriSave uses him exclusively because he lives in Goldsboro, they need to find somebody else.

    I wouldn't recommend AmeriSave to my family and friends. I'm not satisfied with them for my personal home because I'm paying a lot of extra mortgage, insurance, FHA, and the principal. I'm paying them almost $2,000 a month and only 100 and some dollars towards the principal. I'm looking for a way to get out of that contract. When I got the home equity, the monthly payment was $1,700 but it has gone up $200 while I'm financing it. They told me it was the insurance company. I called the insurance company but they said it was AmeriSave. I don't know who's telling the truth.

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    Response from AmeriSave Mortgage

    Thank you for sharing your feedback. Your mortgage experience is very important to our company. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    I liked the way that the rep, Blake, presented himself. The process took 10 days and it went very smoothly. Blake kept in touch with us through the whole process. Everybody treated me and my wife very courteously. It was an excellent experience. This was to do some renovation to our home.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Oct. 17, 2024

    AmeriSave's reps crossed all the t's and dotted all the i's. They made me aware of what I needed to do, what they needed to do, and they gave me updates. They told me tell me to make sure to check my portal and emails because they may send something then I got to respond to it in a timely manner. They also answered all my questions and they took their time. Sometimes it would be 9:00 at night and we would be trying to gather information. But they were really patient and the time wasn't an issue with them. It was like they were available at morning, noon, and night. Since working with them, I can breathe a little easier now because I could be more flexible in what I need to do and move forward in life. If you want to refinance, get a mortgage, loan, or equity line of credit, look at AmeriSave and talk to them to see what you need to do.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2024

    I did a refi with AmeriSave and the process was very easy and quick. We did it online through my phone. The communication with the rep was great. I had a good experience.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 17, 2024

    We didn't use Amerisave the first time the rep reached out. We were thinking about it but eventually, we followed back up and used them. We liked the approach and the style of Victor, the loan officer. He wasn’t pushy. There was one other person who worked with us. Both were very good at communication. We refinanced our loan and did an FHA. We were told what the process would look like and what the documentation would be that they needed.

    The process went quickly, even with them having the appraiser come out. We closed within 30 days because they were very clear about what they needed. They were very proactive in following up. When they sent us a document, they literally would tell me that a document is coming my way and it's gonna be in my portal. They would call me and not wait to see if I checked. Usually, they call within a couple of hours. I would get on, review, and send it back. So, we both were responsive to each other. If there was a delay in anything, it was only once or twice. We got a call on the day telling us that there would be a slight delay but they'd be following up within 24 hours. So it went smoothly. Exactly what they told us to expect happened and there were no missteps or hiccups.

    I'm not easily satisfied, but AmeriSave wowed me. I was wild with their service. The experience I had far exceeded my expectations and I'm a hard rater. So people should give them a try if they're interested in getting or refinancing a mortgage. I wanted them particularly to be the ones to handle my daughter's refinancing in North Carolina but they weren’t licensed to do the loan there.

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    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed Oct. 16, 2024

    I had refinanced about 18 months ago and wasn't happy because it was a longer term and higher interest than I wanted. So, I filled in a form online and hit submit. Two seconds later, I got a call from AmeriSave. I've already settled with them, which was quick and easy. I contacted them on a Friday and we were done by the next Friday. My husband and I have good credit. So, maybe it helped to expedite it. AmeriSave is great. I'm happier now than I was prior. I went from 20 years at 6.5% to 15 years at 4.25.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 16, 2024

    The application process was very quick. The rep told me it could take up to a month and a half, but it was done in about three weeks. They helped me every time I called. Any question I had, they answered, and even answered questions I didn't know I was gonna have. Any questions I had if I didn't understand something or why, they had no problem spending the time to explain to me exactly what it was that they needed and why they needed it. I felt very safe and secure. I'm a 70-year-old woman. I don't trust anybody on the internet. But Amerisave made me feel safe and secure with the whole situation. I was very pleased with the service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 16, 2024

    I would recommend AmeriSave Mortgage to people. I had a great experience with them. I did four different quotes for mortgages, and they gave me the best deal and explained it so I could understand it clearly, made everything run smooth faster than I expected. I enjoyed. Their rep called me back. When I pulled up my other offers, I let him compare and he explained to me why this is higher on this end and lower on this end and how much I would save in comparison, and what my best routes were. When I showed it to one of my other bank reps, he said, “I can't compare.” Also, the rep's voicemail is very clear, so if I had to call him, he usually called me back with his voicemail right away. He was punctual and easy to talk to. The title guys were fast even straight down to my notary. It was great.

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    PriceStaffRates

    Reviewed Oct. 16, 2024

    The gentleman was very nice and helpful. The closing costs were high. Other than that, the rate was good.

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    Verified purchase
    Customer ServiceSales & MarketingStaffBillingLoan ProcessRatesHonesty & Transparency

    Reviewed Oct. 16, 2024

    If you're looking for a home equity line of credit or a conventional loan, whatever you're looking for, as far as trying to get some extra funding or money to home improvement, whatever you decide to do with the money, AmeriSave would be the go-to company. It's trustworthy, honest, and straightforward. They're very friendly, professional, and knowledgeable. It's refreshing to have that with all of the scams and the untrustworthy companies out there.

    I vetted a few calls. I had AmeriSave Mortgage, which was Jessica, and West Lenders. It was three of them that I narrowed it down to. Due to Jessica's due diligence, guidance, understanding, patience, and professional knowledge that she shared, I narrowed it down to her and another gentleman. Her due diligence superseded the other gentleman. Jessica and I corresponded for a week and a half. Every question or concern I had, she was able to give me an answer or if she didn't know it right away, she did her due diligence and would call me right back. She would find out the information, bring it back to me. She corresponded via email, if necessary, and her responses to me were very expedient and informational. So, I was confident. I felt secure. There was a relationship that was built on trust through her. I decided to go with her because she made me comfortable and feel like family.

    The application process is cut and dry. I asked a lot of questions because I didn't wanna go into something without the full knowledge and understanding of what I was doing. The rep also worked out the best interest rate for me and best mortgage payment that I was very comfortable with, after going back to the drawing board four times. It was tedious, but simple.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 16, 2024

    The application process at AmeriSave was good and straightforward. There wasn't anything super crazy. We're renovating our house and we're getting ready to sell it soon. We figured we’d use the equity in the house and that's the reason why we got this loan. The communication with them was good.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Oct. 9, 2024

    I was looking for a home equity to pay off credit card debt. I applied to AmeriSave and the application was all online. I uploaded all my paperwork online. It was so easy. I knew exactly what I needed to have. It was easy closing. Everything was very simple. I spoke with two reps and they were very helpful. I had a very simple experience with AmeriSave and I would do it again. The APR may have been a little higher, but I was able to get things done quickly.

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    Verified purchase
    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 9, 2024

    I have AmeriSave as my mortgage and recently did a second mortgage with them. I sent them the paperwork then they sent me the documents for me to review and sign. There was information they needed from my house insurance. They also asked me if I pay my taxes separately or through my mortgage, and I told them I pay it separately every year. The reps were cordial and diligent in getting back to me if I had a question. They were also diligent in processing everything that needed to be processed so everything was processed very quickly. That was the quickest I remember things getting processed, even going through getting my money issued to me after they did the second mortgage. I normally let them electronically deposit it, but my bank started charging fees for electronic deposit. This time, I let them hand me a check.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Oct. 9, 2024

    I was consolidating my debt and was turned down by my home bank of Bank of America. As soon as I finished my application online with Bank of America, I received a call from AmeriSave. That was odd but I was able to verify that they were who they said they were. I went with them and everything went seamlessly. I was very happy with their service. I had to be diligent about filling out this and that and making sure I got everything back to them in a timely manner, but they were great with their follow-up as well. When I called them to reach out with any questions, they were prompt in calling me back. The only thing is it takes money to make money. I had to pay 500 for the loan fees and $45 for a background check. If I didn't have a handy-dandy credit card and no money, then I wouldn't see how I would have been able to get that loan.

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    Rates

    Reviewed Oct. 8, 2024

    Everybody at AmeriSave Mortgage was fine. Also, it was a good rate.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2024

    I located AmeriSave on the internet and it worked out. I was glad to find them. The first person I talked to was very helpful. The customer service was good and I liked them. The process took about two months and I was happy with the way it went.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Oct. 8, 2024

    I used Amerisave before and they were easy to work with. This time, I switched my HELOC to a mortgage with the interest rates. The process was painless. It took two and a half weeks which was quick. The gentleman was very cordial. It was a pleasure to work with them.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 8, 2024

    The process was thorough. It took a little over a month and it was supposed to be a little bit less, but there was confusion between the rep I was dealing with (Conner) and the person handling the file and getting all the financials. She was trying to access the information more than once, which was aggravating. She was difficult to deal with and pretentious. Conner was amazing at first but he dropped off the earth. I was gonna get a HELOC from them, but he said they were not gonna make much money off it.

    If you go from getting a refinance then you stay with them to get another thing, you'd think that they would work with you a little bit more but they didn't. Anybody's main goal is to make money and that was what Amerisave's thing was. They're a bit expensive but they always say, "We don't make a lot of money on this." Once they get you on a refinance, if it's anything else that you want that they think they're not gonna make much money out of, they don't care about you anymore. I wouldn't go back to Amerisave after this. At first, I was satisfied but as they went to the last one and I saw what their actions were like, I was very aggravated.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for taking the time to complete this review. We apologize that we did not meet the high standards of excellence that we strive for. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Oct. 8, 2024

    When I was wanting to get out of some other debts, I filled out a quick questionnaire on Facebook and Amerisave was the first one to call me that was polite. I had a couple of others call me that were pushy and I don't deal with pushy when they want my money. The process with Amerisave was straightforward and painless. It ended up two months and there were three people I worked with. There was the initial one that contacted me based on what I filled out on the questionnaire and he walked me through all of the getting all the forms filled out and submitting my documentation because I have VA stuff and some other documentation that they needed from me. He quit about the last three weeks of it and there was a lady that I was dealing with that replaced him which didn't affect anything. Then I had another gentleman that I dealt with. It was a couple of emails and one or two phone calls.

    The process with Amerisave was a whole lot quicker than my other mortgage was, and I'd recommend them. The only thing that I didn't like was that they flipped it so quick after the fact. I haven't even gotten my first mortgage payment made yet when they sold it to another company as the servicing first people so Amerisave doesn't hold the mortgage anymore. My first payment is still not due until the 1st of November. The last week of September was when I was notified that AmeriSave was no longer dealing with me and it was another company now. After I got the email, it was four days after that I got a letter from Amerisave stating the same thing.

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    Verified purchase
    Staff

    Reviewed Oct. 8, 2024

    AmeriSave worked very hard and was very competent and helpful. I had to collect all the information and I'm not real good with using computers, so it was difficult for me. But that's nothing on them. The rep was wonderful.

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    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed Oct. 8, 2024

    My mortgage has always been through Wells Fargo and I was gonna take a little equity out of my home but they did not do it. Then one of the ladies that worked there got in contact with someone from AmeriSave. I called the rep, told him what I needed, and everything took off from there. The people that came down for the closing when we were done everything didn't treat me like a stranger. They sat down with me like they've known me forever. They were there to do whatever I needed them to do. They were terrific. However, AmeriSave told me they had give the loan to another company and I'm a little confused on where I'm gonna be sending payments to. But payment got made last week so everything's going great.

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    Verified purchase
    TechPunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed Oct. 8, 2024

    It's been good so far with AmeriSave. I needed help and started off going to my bank and my credit union, but they wouldn't loan me money. AmeriSave was the first one that offered me something and I borrowed 25,000 from them. But it sucked that I had to lose some of the money to get the loan because they got fees to pay for off the top. There could also be less paperwork. I didn't understand why there was so much contract paper. I've never seen a bundle that big in my life when I've gotten a loan. I also sent my payment in late because I was trying to figure out how to fill out the automatic payment paperwork.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2024

    I was treated with respect and patience. They did explain the process and helped with all options. I was welcomed and treated like family. Communication was very good. I was walked through how to submit everything needed and even sad to end the correspondence when the process was completed. Thank you AmeriSave!

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    Loan Process

    Reviewed Oct. 4, 2024

    No better than used car salesmen. Try to sell you one thing and then change it to another. When they determined that my VA loan was not attainable, they basically wrote me off, not even a conversation. What's odd is I was able to get a BETTER deal with my own bank, while they explained to me all of the reasons, I should be happy I was denied. AND I AM! I write this as I am taken back with how I was treated and the rudeness at the end, just literally ghosting me. Stay away from this company and keep your money in your pocket.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 29, 2024

    AmeriSave was very responsive and we were trying to get our credit up. So, we had a score that we were needing to get up, and they were also willing to work with us. I did the application online. It was easy. I did it right from my phone, and the person who originally got us into the application really walked me through it. I sat in my car, she was on the phone with me for maybe two hours, but we did the application together. It was great.

    Once the loan was processed, there was someone else that we worked with to get the disbursement of the loan. We would have loved a lower rate and we're hoping that we can, at some point, refinance this because we have it for a while now, but it was okay. We just needed to get it done. I'm a teacher and I needed it done in the summer because it's too much to deal with all that paperwork during the school year.

    The disbursement of the loan was a little wonky. They would only send it out in checks and they sent the checks to me, and then I had to send the checks to our creditors to pay them off and it just felt strange. In this day and age, when everything was done so well virtually, it would have been so much smoother to wire these creditors. Two checks are still lost. So, it made more work for everybody.

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    Verified purchase
    BillingLoan ProcessTransparency

    Reviewed Sept. 29, 2024

    I would like to give a big kudos to Rami, my mortgage banker. I went through AmeriSave and he was very good, so was Taylor. They were very good in communicating with me and made sure I was informed about everything that was going on. I had no issues because of them. The application process with AmeriSave was very smooth. They pretty much handle everything behind the scenes and even if it's something that you may struggle with, they may go around and do it themselves with the proper information. Also, their payment and everything they suggested I will be paying were straight up and transparent. But one of the difficulties I had with AmeriSave was that they went through a previous lender and already had information in there and it took a little extra doing to have the actual loan show up. It was a little bit of a gap there. Other than that, I've already referred them to some people.

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    Verified purchase
    Customer ServiceStaffRatesTimelinessFollow-Through

    Reviewed Sept. 29, 2024

    Amerisave did what they said they were gonna do. I sent them a message online and the next day, they called me. We just started working. Brent did everything he said he was gonna do. So, it all worked out. It worked out easy and in a timely, orderly fashion. I understand finance but they need all of this stuff. I would have liked if they just told me all the stuff they needed right up front. Also, I wish the rates were lower. But it is what it is.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRatesTransparency

    Reviewed Sept. 29, 2024

    There was a lady named Joanna that called us. She was so transparent about everything and I liked the way she broke everything down for us. With her, it felt like we were part of her family and she was wanting the best for us. We were gonna work with another mortgage company, but AmeriSave had a better rate. We did a 30-year fixed rate loan but it wasn't an easy one. We had to get a bunch of information. But they were with us the whole way. When Joanna left, Chris took over. They called and checked up on us. If they needed anything, they were prompt to get it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 29, 2024

    AmeriSave answered my call and I did a home equity with them. The process was easy and fast, and the reps explained everything to me. I had a three-way call and they wanted to make sure I knew everything about my loan.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2024

    I had a cashout refinance at AmeriSave and my experience was good. The whole process took less than a week. The rep I worked with was good as well.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 29, 2024

    I was connected to a guy the first time I talked to AmeriSave. His name is Brandon and he has been nothing but super helpful through the whole process. I've used them twice and he's been nothing but great for me. The refinance on my old home was super easy. Everything went smoothly. When we bought a new home, I was gonna go local because I know a mortgage lender around my house. But they don't do anything on double-wide house trailers at all.

    I reached out to Brandon and he told me they finance them. But it was more of a pain dealing with the underwriters than it was anything else. Other than that, they communicated everything and everything was through email, which made it simple. There were not very many phone calls which made the whole process very easy. Their closing costs on the double-wide were a little high but that's due to it being a trailer. When we closed on the refinance, my closing costs were nowhere near that. It was 25% of what they were on the trailer. My closing costs on the trailer were close to 20,000, and my closing cost during the refinance was 4,800.

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    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2024

    AmeriSave was the first company to call me and I had a good experience talking to their guy. He answered all my questions and was forthcoming. He told me what to expect as we were going through the process. I didn't feel like they were hiding anything from me. AmeriSave was good about everything.

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    Verified purchase

    Reviewed Sept. 28, 2024

    I got an AmeriSave reference from one of my colleagues who also got the mortgage. When I applied, it took almost a day to get the approval. But it was a smooth process. It was nice and easy, and I’m happy with it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Sept. 28, 2024

    They reached out to me because I put an inquiry in and they had a good interest rate so I went along with it. I went with a home equity loan and the process was fine. They were pretty communicative and they kept reaching out and following up. The rep I worked with was accessible and would get back to me pretty quickly on updates.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Sept. 27, 2024

    Once you do one of those LendingTree things, look out. From the time I clicked submit on that website, it wasn't even 10 minutes before I started to get phone calls. AmeriSave was one of the first ones to call me. I talked to a couple of other ones prior to that, then I finally talked to Lucas from AmeriSave. He was very straightforward and knew what he was talking about. He walked me through A to Z about what would happen during the whole process, and we went through the pre-qualification quickly. Lucas was a cool and efficient guy. The biggest things were his personality, knowledge of the system, ability for me to get in touch with him if I needed to, and the responsiveness to emails. AmeriSave's portal was super easy too as well. The way they did everything digitally made life easy

    I did a VA loan and the process was way easier than the first time I ever did it. However, it took a little while longer than it needed to and a big part of that was the VA. They're super sensitive about certain things. All in all, start to finish was about a little under two and a half months. Still, I would recommend AmeriSave and if I had to do it again, I would use them again. They're easy to get along with. Once someone contacts them, they'll usually have somebody on them quick

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 27, 2024

    We were looking for a home equity line of credit online, and one of the sites I went to had AmeriSave as highly rated. Beatrice was the first one to reach out to me when I reached out for more information and she got the process started. She was awesome. She helped us at the beginning, then another gentleman, Lucas, took over from her to get it to the finish line. He did an excellent job. Everybody was great from beginning to end and we had no issues.

    The application process was straightforward and as expected. It was the typical stuff we'd have to give for any type of loan. Everything was very smooth, and the reps were very fast at responding to any questions. I never had to wait very long to get a response. If somebody was looking for any type of mortgage product, I'd say AmeriSave is very easy to work with and they make everything very easy to do. It was a great process. The whole site worked very well and the portal and getting the paperwork done was very easy.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2024

    We had done something with AmeriSave a few years back, and this time, the application was quick. However, they're more stringent on stuff and they kept asking for more and more documentation that was the same thing they already had. I gave them my W-2s, pay stubs, and bank statements, but it seemed like every day we had more things we had to locate and send in. My W-2 shows what I make and they have the most recent pay stub that shows it, but then they say, "We need the last one of 2022 and the last one of 2023." That's the same as the W-2. Other than that, the lending process for our renovation was simple, and the loan officer was good. He was short, to the point and, "If it's easy, tell me what you want, we'll get it done." I liked him. The loan helped us free up some money to do some other things with it.

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    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Sept. 16, 2024

    The process with AmeriSave went smoothly. They did what they had to do. But when I would call and ask for a callback, I never got it. I could not pay the bill because I got scammed after I received the money. They took all my money. AmeriSave sent me a letter to send a check and the money for my payment but they wouldn't return my calls. Also, the paper that says to send it only has a fax number. It doesn't have the agency's name where you're supposed to pay. It didn't explain that. I'm 72 and dyslexic. That bothered me badly. I was sick because of what happened with the money. I didn't get the money back from the bank because they said I opened the account. It was my fault but it was a very devastating experience.

    I couldn't send the payment because I had to change all my bank information and the bank didn't send me the check until about a week ago. I kept calling AmeriSave to see what was happening or how I can pay it through the telephone. It was very confusing because the rep said, "We're calling to collect a debt from you." It's a very big, bad word. I just gave the payment two days ago because I couldn't get them. When Amerisave is getting all your information, they are very good about that. They call you right back. But after the case was closed, they didn't wanna answer. That was very upsetting.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 16, 2024

    We inquired about a home equity loan a few months back and the AmeriSave reps were very friendly and answered all the questions. However, things weren't working out at that particular time. So when the time was right, here in the last month, we were able to get back in touch with the same gentleman, and he always made himself available. I wasn't blowing up his phone and calling him all the time. I would send him emails, because I knew that I was not his only customer. There'll be times when we might have a question, and it's a Sunday. I would send off an email, saying, “I'll probably get an answer sometime tomorrow morning.” No. Within two to three hours, I got an answer back. I knew that he was still monitoring his email and willing to help out his customers even when he wasn't working. That was awesome.

    I liked how the process went, how open AmeriSave was upfront, answering all the questions all the way through, and the way they handled the closing. They made it very customer-friendly for us to be able to get that completed. I also liked how they talked and how they walked us through the process. When we first started talking about things, they said the normal time process is anywhere from four to six weeks. I thought, “Okay. Anybody I've ever talked to that’s went through this process says the same thing.” But AmeriSave also said, “We always try to get things done inside that four weeks.”

    They were able to get things done just inside four weeks. From start to finish, it took three and a half weeks, and I'm not disappointed with the APR. I did a bit of shopping to see what kind of rates were out there, and AmeriSave was right in line with what everybody else was doing. If someone's looking for somebody who's gonna let them know what the rate is, what the terms are gonna look like, and any issues that might pop up or if they're looking for somebody that's gonna walk them all the way through the process, I’d highly recommend AmeriSave. I would give them the gentleman's email address and contact information as well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparencyHonesty & Transparency

    Reviewed Sept. 15, 2024

    AmeriSave's process is straightforward. It took a little while and just like any major loan, they needed a lot of information and there were some hiccups along the way but it ended up being successful. They're very honest with you and keep you updated, which is really all you can ask for. My loan officer and the processor were very helpful, very easy to reach, and very helpful whenever I had any questions because I had a lot of them.

    If Avery wasn't able to answer the call, he called me back very quickly or sent me a text message. So, there was never any period of waiting for information. He would even respond even if he didn't have any updates for me. He would still let me know instead of just leaving me hanging and waiting. Sometimes, what he had wasn't what I wanted to hear yet, but at least updates are great instead of not knowing what's going on.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 15, 2024

    I got a better deal with AmeriSave Mortgage. The process could have happened a little quicker, but it worked within my time frame. AmeriSave's customer service was excellent. The communication was excellent. The mortgage people that I worked with, Drew and Chris, were good guys to work with. Kept me informed and up-to-date and constantly communicated. I got a VA loan, so I got a better rate than the going rate. But with our economy, I got a good rate.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Sept. 15, 2024

    I've purchased a home and I was trying to find the best vendor that worked with my need. I know AmeriSave from start to finish. Lin and everyone else I worked with were amazing. It was an easy process. They helped me stay on track by repeatedly giving me the call that we needed, "We have this document from you, but we need this." From top to bottom, it was a great experience for me. I'm a very busy person and they were able to work with me and get everything in the quick turnaround time. They helped me out a ton. I do some real estate too. I wanted to invest in the side of it. But I understand the market and, so far as what they gave me versus what's available on the market, I don't think I was at any disadvantage there. They were completely honest throughout the process and told me what my introductory rate was versus me taking lower money and the rate being bumped slightly. Other than that, I had no issues with the rate.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2024

    AmeriSave's process was very smooth. There was minimal effort on my part. I had two people taking care of me. They were communicative. When they needed something, they asked for it. I got it to them. They were very efficient and very impressive. Everything was very user-friendly and easy to get to. Application process wasn't hardly anything. I didn't have to do a lot. So, I was very pleased with that. AmeriSave did exceptionally. Everything that was explained was understandable. It was a very pleasant and smooth experience. There was a lot of communication, which I love. I would tell my friends that they took care of me, and I would suggest that they use them.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 14, 2024

    AmeriSave was great. They made the process so easy. If I had any questions, they were right there. They always had two or three people that I could contact if I had any questions and they made it really good. Jonathan was the first one that I talked to and he was amazing. He was so helpful because I didn't have a clue what I was doing or what I needed to do next. He walked me through the process step-by-step. He was always there. If I had any questions, he was phenomenal. The portal was a great help, where I could just get information and upload stuff to the portal. But then I'm not very tech-savvy. If I had any questions about how to do something, he would walk me right through it. So he made it very, very easy.

    The process was done in a timely fashion. It was done when they said it would be done. They had the appraiser come out. They handled everything. If you're looking to do a mortgage or a loan, go through AmeriSave because they made it so easy. It was an amazing experience because I got this mortgage to do some home repairs on my house. I had my roof replaced. I'm painting everything inside, and getting ready to put new laminate floor and stuff down. So it's impacted my life greatly.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 14, 2024

    Amerisave has the fastest service. The original loan officer I worked with left. I had some issues with a check that was distributed but the other officer jumped in and was very helpful too. The term was okay but the rate was a little high. I've been in the business a long time and I have a mortgage for 2.5% and to pay 11 on a HELOC was a shock. But everything seems to be good so far.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 14, 2024

    My first experience with Amerisave was when I did a refi with them in 2022. Recently, I did a loan, like a second mortgage. The rep I worked with was good. I like the ease of submitting information. I was hesitant at first in 2022 because I'd never heard of them and they offered me the lowest rate. Everybody else was giving me 5%. They offered me something lower and I got a 3.75% interest rate on the loan. Up until this last one with the home loan, the person that I spoke to broke it down and the reasoning why I should take a home loan instead of an equity line of credit. I said, "Thank you. Now, I see the difference." I like the way they handle business. They also get right back to you in the time frame.

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    Verified purchase
    CoverageStaffLoan ProcessRates

    Reviewed Sept. 14, 2024

    I chose Tim, a loan officer, based on a family recommendation. We discussed the best options and I agreed with him, then he handled everything. He just said, "Sign these here." Anything he needed from me, I made sure to get over to him and he handled the rest. Overall, I was very happy with my experience with AmeriSave. They gave me the loan for the home that I was purchasing, and they helped with the home that I was selling as well. The underwriting process and everything else involved took about a month. It wasn't long or painful, and I was happy with the mortgage. Interest rates are high, but that's not a reflection of what AmeriSave offers as a product.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 14, 2024

    I called AmeriSave, then I did the application. The young man I dealt with was Jose and he made things easy for me to understand. He was easy to reach and if I had any problems, I could contact him directly and I did. But I didn't like having to come out of my pocket 250. Other than that, I have no complaints. The process was done in two weeks and they were very fast which was surprising to me.

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Ste. 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com