University of Phoenix Reviews

4,938,463reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Visit www.phoenix.edu
Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

Helpful Reviews

Miami, FL
Verified purchase
There is always someone available to help whenever questions come up, whether it is related to coursework, resources or navigating the program. That level of accessibility makes a...

Read more

Largo, FL
Verified purchase
Overall very pleased with my choice to attend UoP. … My professors have been readily available, if help is needed. My one pain point is the financial assistance department. They a...

Read more

How the University of Phoenix works

The University of Phoenix is an online university focused on providing education to working adults, offering distance learning as early as 1989. It offers over 100 programs that prioritize career-relevant skills.

Courses are structured in accelerated six-week blocks, with students typically taking one class at a time to help balance school with work and other responsibilities. Classes start every few weeks.

Students have lifelong access to career services, including career coaching, resume building and interview prep.

University of Phoenix programs

University of Phoenix offers more than 100 programs across several fields of study. Below are some of the primary fields with examples of available degrees.

Business

University of Phoenix has 25 business degrees and certifications. It offers certificates, associate degrees, bachelor's degrees, master's degrees and doctorates in the following areas of study, which can prepare you for up to 80 business careers.

  • Accounting
  • Business administration
  • Business analytics
  • Business management
  • Communication
  • Finance
  • Human resources
  • Leadership and management
  • Marketing
  • Operations management
  • Project management
Criminal justice

There are six criminal justice programs at the University of Phoenix that can prepare you for up to 16 careers. You can earn an associate degree, a bachelor's degree or a master’s degree in the following areas of study:

  • Criminal justice administration
  • Human service
Liberal arts

There are two bachelor’s degrees in liberal arts at the University of Phoenix. You can earn a Bachelor of Arts in English and a Bachelor of Science in Environmental Science.

Cybersecurity

University of Phoenix offers eight cybersecurity programs, preparing you for up to 24 careers. You can earn a certificate, associate’s degree, bachelor’s degree or master’s degree.

Education

There are 18 programs at the University of Phoenix that will prepare you for up to 72 careers in the educational field. You can earn a certificate, associate’s degree, bachelor’s degree or master’s degree. You can also earn a post master’s certificate. Programs are available in the following areas of study:

  • Adult education
  • Curriculum and instruction
  • Early childhood education
  • Education administration
  • Educational technology
  • Elementary education
  • Secondary education
  • Special education
Health care

You can earn one of 13 health care degrees that will prepare you for up to 30 careers. You can earn certificates, associate’s degrees, bachelor’s degrees, master’s degrees and doctorates in the following programs:

  • Health informatics
  • Health management and administration
  • Public health

The Bachelor of Science in Health Administration coursework aligns with the requirements of the Healthcare Information and Management Systems Society and the American College of Healthcare Executives (ACHE).

The Master of Health Administration program aligns with ACHE’s requirements.

Nursing

There are eight nursing programs available that will prepare you for up to 40 nursing careers. University of Phoenix offers bachelor’s, master’s and doctoral degrees in the following areas:

  • Health informatics
  • Health management
  • Mental health
  • Nurse leadership
Psychology

University of Phoenix offers four programs that will prepare you for up to 24 psychology careers. It offers bachelor’s and master’s degrees in the following areas of study:

  • Human resources
  • Psychology
Behavioral sciences

The university offers degrees in behavioral sciences, including a bachelor’s degree in Correctional Program Support Services and Social Work and a master’s degree in Clinical Mental Health Counseling.

Technology

University of Phoenix offers 20 programs in which you can earn a certificate, associate’s degree, bachelor’s degree or master’s degree in technology. It has coursework in the following areas of study:

  • Business analytics
  • Computer networking
  • Cybersecurity
  • Data science
  • Health informatics
  • Information systems
  • Information technology
  • Software development

University of Phoenix costs

Costs are based on a per-credit rate, and most courses are three credits. University of Phoenix offers the following estimates for per-credit costs and resource fees at the time of publishing:

The exact cost of your University of Phoenix degree will depend on the course requirements. However, your costs won’t change over time. Your tuition rate is locked in when you enroll and won’t change until you graduate.

Scholarships

To assist with tuition costs, University of Phoenix offers several scholarships, including:

FAQ

Is University of Phoenix accredited?

Yes, the University of Phoenix has been accredited by the Higher Learning Commission since 1978.

How much does University of Phoenix cost?

At the time of publishing, the University of Phoenix lists estimated tuition at $398 per credit for undergraduate programs, $698 per credit for master’s programs and $810 per credit for doctoral programs.

Where is the University of Phoenix available?

The University of Phoenix is an online university and is available to students nationwide. Some students living outside the United States may be eligible for enrollment, but potential international students should contact the university to confirm eligibility.

Is University of Phoenix self-paced or instructor-led?

University of Phoenix classes are asynchronous and instructor-led; students don’t have specific class times.

Does University of Phoenix take transfer credits?

Yes, the University of Phoenix takes transfer credits.

Still have questions?

Is University of Phoenix legit?

Yes, the University of Phoenix is a legitimate institution. It has been accredited by the Higher Learning Commission since 1978, which is a regional accrediting body recognized by the U.S. Department of Education. The university also holds program-specific accreditations in areas such as business, nursing and counseling.

Employers and other colleges generally recognize degrees from accredited institutions, although transfer credit acceptance can vary by school.

Because it offers online, asynchronous classes and short course terms, the University of Phoenix can be an especially good fit for working adults or students who need flexible scheduling.

University of Phoenix Reviews

Filter by Rating

  • (402)
  • (102)
  • (86)
  • (101)
  • (742)

Popular Mentions

    How do I know I can trust these reviews about University of Phoenix?
    • 4,938,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,938,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 35
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 30, 2026

    From day one of enrollment until the last day of my last class I can honestly say that I had an amazing experience. I am a night owl so the only problem for me was remembering to call during business hours if I needed anything. However, with Arizona being the only state that doesn’t charge time, this became easier to calculate especially since Lou 6 weeisiana is later than Arizona anyway. I loved havingk classes instead of 8. Where I got my bachelor’s degree the classes were 8 weeks and honestly those extra two weeks were unnecessary.

    For the most part I had amazing compassionate instructors who were truly involved with the students either via the DQ forum or a weekly live session. This makes a lot of difference because it makes the students feel like they are seen and not just a post on a forum and a weekly assignment that gets graded with all the rest. Anyway University Of Phoenix is an outstanding university and truly cares about the success of their students.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Online Colleges delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Punctuality & SpeedStaffHonesty & Transparency

      Reviewed June 10, 2026

      I would give University of Phoenix a 10 out of 10. As a working parent and wife, I can honestly say this school has been a great fit for my life and schedule. The flexibility of the classes makes it easier to balance school, work, and family responsibilities without feeling overwhelmed. Almost everyone I have spoken with during my time here has been warm, helpful, and caring. The instructors and staff have always made me feel supported and encouraged throughout my educational journey. In the almost year that I have attended, I have had very few issues, and the few concerns that did come up were handled quickly and professionally.

      There was only one situation where I needed to speak with a supervisor, and even that was resolved swiftly and respectfully. Overall, my experience with the University of Phoenix has been very positive. I would definitely recommend it to anyone, especially working adults or single parents, who are looking for a flexible and supportive college experience while continuing to manage everyday life responsibilities.

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 10, 2026

      University of Phoenix has been such a humbling and comforting experience. This is my first time being a college student, and I never thought I could do it. I always let myself overthink the negative until it consumed me, which is why, at my age now, I’m pursuing what I should have done at 18, fresh out of high school.

      I have been welcomed with open arms by amazing staffs at an amazing university. My professors in every course have been so kind and always willing to help. I applaud each and every one of them for taking the time to help me understand difficult concepts and solve problems.

      If I could go back in time, I would have started college much earlier, and I would have chosen the University of Phoenix. I would recommend this school to everyone. Through this experience, I have learned that earning a degree is not just about having proof of your education it is also about the knowledge, growth, and experiences that are instilled in you, which you can enjoy and share with the world. I can’t wait to begin the career I have always wanted and make my family proud. 🌺

      Thanks for your vote!
      Verified purchase
      Customer ServiceStaff

      Reviewed June 2, 2026

      The University of Phoenix is the best University one can attend! The staff and faculty are AMAZING! I met not only the best professor, but the best teacher I have ever had in my entire life at UOP. If you have to take “Critical Thinking in Everyday Life,” take the class from, Professor Elizabeth **! Professor ** is a model professor! She will stay on the phone or computer as long as it takes to help her students and send tons of links to videos and other sources that will guide students through areas they are having difficulties in.

      She will work with her students on assignments and discussions and explain complex concepts they are having difficulty understanding. She never gives up on her students! She cares deeply for her students and works tirelessly to help them! Professor ** sets the stage for the kind of professors you’ll get at UOP! And the students are great a UOP, too! They’re smart, funny, kind. And supportive! Come join us! We would love to have you!

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed May 29, 2026

      My journey with the University of Phoenix has been nothing short of transformative, both academically and personally. From earning my Bachelor of Science in Management—where I was honored to be on the Dean’s List—to completing my Master of Business Administration with a 4.0 GPA and recognition on the President’s List, every step of this experience has shaped who I am today.

      As a member of Delta Mu Delta, the international honor society in business, I felt affirmed in my commitment to excellence and lifelong learning. The structure and rigor of the programs challenged me to think critically, lead confidently, and apply what I learned in real-world settings. This foundation has not only strengthened my professional skills but also supported my growth as a published author and as a recipient of the 2026 Most Influential Women recognition—milestones that I proudly connect to the discipline and knowledge gained here.

      What truly sets the University of Phoenix apart is its faculty. The professors are not just educators—they are mentors who genuinely invest in their students’ success. Their guidance, encouragement, and real-world insights made a lasting impact on my journey. They saw potential in me, challenged me to rise higher, and supported me through every phase of my academic path.

      The flexibility of the programs allowed me to balance my education alongside my professional and personal responsibilities, making it possible to achieve my goals without compromise. I am incredibly grateful for the opportunities, the support, and the community I found at UOPX. The University of Phoenix did more than provide me with degrees—it empowered me to elevate my voice, pursue excellence, and make a meaningful impact. I will always carry this experience with pride and gratitude.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 30, 2026

      My experience at the University of Phoenix has been excellent. The courses have challenged me to become a better writer, thinker, and student. I have received helpful feedback from my instructors, and I appreciate the flexibility of the online program, which allows me to balance work, family, and school. I was honored to make the Dean's List, which reflects the support and education I have received. I look forward to continuing my studies and achieving my academic and career goals. Thank you for providing a positive learning experience.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 30, 2026

      All I can say is this second go around with University of Phoenix was way better than the first. I cannot ask for a better staff from enrollment, financial, ** scholarship, instructors to my peers. The honor society I have joined. This journey has blown my mind, I would recommend the school to anyone looking to return back to school. Your age is just a number, your goals are your life’s dreams. Go for it! I’m 56.

      Thanks for your vote!
      Verified purchase

      Reviewed July 30, 2026

      University of Phoenix Competency-Based Program is a challenge in the best way. This 1-yr long program trains student who work, live life and complete the course work, to practice discipline and adjust activity for circumstances. This is the same behaviors we need to succeed in changing careers and work environments.

      Thanks for your vote!
      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed July 30, 2026

      So far it has been a good experience and the university helps as much as could be expected. They are quick to respond to questions and the student services reaches out regularly to ask if you have any issues.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 29, 2026

      I would definitely recommend this school to anyone who is looking to further their education. The instructors are caring, supportive, and always willing to help students succeed. The staff is welcoming, and the learning environment is encouraging and motivating. The classes have helped me grow both personally and professionally, and I've had a great experience so far. If you're looking for a school that truly cares about your success and provides the tools you need to reach your goals, this is the perfect place to start your journey.

      Thanks for your vote!
      Verified purchase
      Customer ServiceStaff

      Reviewed July 29, 2026

      My overall experience has been great. There's nothing bad that I can say! From calling to inquire about going back to school to the whole process of enrolling and doing the financial aid forms all was so easy and went so smooth. They were a great help. The teachers have been a great help too. I’m one year in and 3 to go and I love it!

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed July 29, 2026

      Attending the MBA program at the University of Phoenix was a great experience. The flexibility of the program was one of the biggest reasons I was able to succeed while balancing a demanding full-time career. Being able to complete coursework on my schedule allowed me to continue growing professionally without sacrificing my education.

      The instructors were knowledgeable, supportive, and genuinely invested in student success. Whenever I faced challenges or had questions, they were always available to provide guidance and encouragement. Their willingness to help made a significant difference throughout my MBA journey. I would recommend the University of Phoenix to working professionals who are looking for a flexible, high-quality MBA program that fits into a busy career and personal life.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 29, 2026

      The school is great and they work with you as an adult to help you continue your education. Reasonable and helpful, you out in the time and effort and they are there to help you with continued success.

      Thanks for your vote!
      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed July 29, 2026

      My experience with the University of Phoenix has been positive and supportive. The course materials were clear, the assignments were well-organized, and the outline platform made it easy to stay on track. I appreciated how the lessons connected to real-life situations and helped me build confidence in my academic skills. The structure of the program fits well with my busy schedule, and I feel like I'm truly growing each week. Overall, I'm satisfied with my experience and would recommend it to others looking for a flexible and encouraging learning environment. I also appreciate how the school advisors call to check on me and make sure I'm doing well in my classes, that supports means a lot. Earning badges for completing classes is motivating and helps me track my progress. Overall, the structure, resources, and encouragement have made my learning experience smooth and rewarding.

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed July 29, 2026

      I graduated from the Cyber Security program in March of this year. I'm a retired military flyer who was hired to teach Cyber Students. I wanted to get smarter on Cyber to be able to communicate terminology and concepts in a context that they understand. The Phoenix program is excellent for self starters. That being said...For people who have a hard time holding to a schedule this program could be extremely challenging.

      Thanks for your vote!
      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed July 29, 2026

      I am still wanting to switch back to nursing so I would have to go to a school near me. I’ve been waiting for a phone call so you could walk me through it but I have enjoyed my time w Phoenix. Once a Phoenix always a Phoenix. No one will ever take that from me. #stillirise

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Susan, we're disappointed to see you go, but we're wishing you all the best in your next steps. We've forwarded this over to our department to review. If you have any questions in the meantime, please send us an email to UOPXSocial@phoenix.edu. Thank you!

      -Leann, Community Manager

      Verified purchase
      Customer ServiceTechPunctuality & Speed

      Reviewed July 29, 2026

      UOP was a short lived experience but I enjoyed it. I started in 2010 and left the program burnt out from school but came back and finished my master's degree. Great professors and students gave great feedback filled with energy and enthusiasm. Counselors were great and quick to respond. Give the whole student experience a 10.

      Thanks for your vote!
      Verified purchase
      Punctuality & Speed

      Reviewed July 17, 2026

      Aloha ~ I enrolled in the class without knowing whether it would fit into my busy schedule. Because of the flexibility of my Academic Plan, I am happy to report that it is working out quite well. I am so grateful for this opportunity to be a student at UOPX. I have felt super supported through the whole process. Mahalo!

      Thanks for your vote!
      Verified purchase
      TechPunctuality & SpeedRefunds & Payouts

      Reviewed July 16, 2026

      I really enjoy this school. It makes learning easy, and not stressful at all. The only downfall I have is the excess refund money that’s due takes forever to come. That’s my only complaint there was a change in vendors and it’s not great at all.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Wyshanda, we appreciate your honest feedback. We're always trying to improve the student experience. If you'd like to share any additional details regarding your account specifically, please do so at UOPXsocial@phoenix.edu so that we can escalate it to our team. Thank you!

      -Leann, Community Manager

      Verified purchase
      Staff

      Reviewed July 16, 2026

      The online classes have been helpful and easy to follow. I’ve recommended the school to my kids and friends, and someone even enrolled because of my experience. Overall, it’s been a good program and I feel supported.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 16, 2026

      My experience at University of Phoenix has been a good one so far. The classes are very manageable with the time frames. Also, I like the format of the classroom a lot. I also enjoy that I’m being checked on a lot because I do need motivation and the school academic advisors and admissions. People always check on me to make sure everything is going good in class.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 15, 2026

      I have loved my experience at the University of Phoenix online courses so far. I haven’t had any trouble at all with reaching out and getting ahold of someone. They are always there when they are needed to help in any way that they can. They made the onboarding process a breeze for me, even though I was hesitant to start, and ever since then, every class has given me more and more confidence. I’m completely satisfied in my choice to attend the University of Phoenix!

      Thanks for your vote!
      Verified purchase

      Reviewed July 15, 2026

      My experience been brunch trail and tribal situation and so thanks. A classic, slightly redundant phrase used to describe the difficult experiences, hardships, and tests of endurance we all face in life. Whether you're dealing with everyday stress or major life challenges, the term highlights the process of overcoming adversity.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hello Shaynequia, we find your comments extremely concerning and we'd like to learn more about your situation to offer support where we can. Can you please send us an email to UOPXSocial@phoenix.edu with additional details and your contact information? Thank you.

      -Leann, Community Manager

      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed July 15, 2026

      The communication regarding financial aid disbursement has been pretty bad. I made decisions that were based on what was communicated to me on the financial aid portal, and what was communicated to me on the portal and through letters/emails was not accurate. I’ve been waiting for 2 months for my final disbursement and the date keeps changing. It’s very frustrating. I’ve done everything that I’m supposed to do, now I need UOP to do its part. If the communication was better and realistic expectations were set, I could have approached things differently and I would not be in a bind. That is definitely a process that needs to be improved upon.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hello Malvin, we're extremely concerned by your comments and we take this seriously. We've followed up with the department to review your account. In the meantime, if you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

      -Leann, Community Manager

      Verified purchase
      Staff

      Reviewed July 15, 2026

      I like the structure and the classes. The professors are kind. I'm enjoying my time. The financial dept did give me incorrect information which pushed my graduation date back. That was frustrating. Other than that it's going well.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 15, 2026

      Completing my Master's degree has been an incredible accomplishment, and I truly appreciate the support I received throughout this journey. The experience was positive, and I felt encouraged every step of the way. The faculty and staff were helpful, professional, and committed to helping students succeed. I'm proud to have achieved my goal, and I'm grateful for everything this program has provided. Thank you for being a huge part of such an important milestone in my life!

      Thanks for your vote!
      Verified purchase
      Refunds & Payouts

      Reviewed July 15, 2026

      The school’s overall is a good school but I think that when a students signs up for any program they should feel welcomed to the oncoming school. They should receive a free gift bag or some sort of things from the school, we have to pay for the items that has been listed. Some can afford them and some can’t when they have to work and provide for their family and try to maintain school and their grades as well

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed July 15, 2026

      My experience at the University of Phoenix has been the most uplifting and positive of my entire educational journey. The support, encouragement, and learning environment helped me grow both personally and professionally. I am truly honored to be a University of Phoenix alumna and will always be grateful for the opportunities and experiences I gained there.

      At the same time, I was saddened to transition to another university because the University of Phoenix did not offer the master’s program I wanted to pursue. Although moving on was the right decision for my academic and professional goals, I will always appreciate the foundation the University of Phoenix provided. It will always hold a special place in my heart as the institution that helped shape me into the social worker and lifelong learner I am today.

      Thanks for your vote!
      Verified purchase
      StaffEase of Use

      Reviewed July 15, 2026

      I've had a overall great experience with UOP earning both my minor and undergraduate degree. The advisers were even better the second time around. It's like it just gets better. I'd return and recommend UOP for sure to anyone considering enrolling. Besides the enrolling process the classes and the structure is easy to navigate. The material is engaging and user friendly. The instructors were all great as well. They're plenty of resources and tools available to help any student succeed whether a beginner or expert. I'm proud to be an Alumni.

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed July 6, 2026

      I enjoyed the Master of Healthcare Administration (MHA) program. The program is available in two formats, Competency Based, and the traditional, instructed-led format. Both formats include stellar instruction and support. I had difficulty completing my assignments due to work and life circumstances and was able to transfer to the traditional MHA program with ease and assistance from my counselor. The University of Phoenix offers many resources for support, including a knowledge-base dashboard, writing tutorials, access to industry resources, and Apps to help you succeed and strengthen your understanding of program topics and current industry trends.

      Contemporary topics are included in the program discussions and the assignments are geared toward emerging trends and health sector challenges to provide MHA students timely instruction and the ability to demonstrate their understanding and learn from other degree candidates in health care. The MHA faculty work in the Health Care sector, support the success of their students by providing feedback, sharing industry insights, and hosting scheduled office hours.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Kamille, thank you for sharing your experience! We’re glad to hear the Master of Healthcare Administration program format, faculty and resources helped support your learning journey. Wishing you all the best as you continue towards your goals.

      -Allie, Community Manager

      Verified purchase
      PriceRefunds & PayoutsLoan Process

      Reviewed July 2, 2026

      I think this school financial department needs to be audited. I am a Chapter 31 VA student, so every class is paid for no matter what. Unfortunately, this school cannot even charge the VA on time to get classes paid for. I use student loans also, and that has been a nightmare. I have been to regular colleges, and they run so much smoother, I did online because of a newborn baby, to make it easier, but this school had made it so much harder, for what?

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Robert, we appreciate you bringing this to our attention. We’ve escalated this to our internal team for review. In the meantime, if you have any additional information you’d like to share, please email us at UOPXSocial@phoenix.edu. Thank you.

      -Allie, Community Manager

      Verified purchase
      Punctuality & SpeedMaintenance

      Reviewed June 30, 2026

      I've had issues not only with customer support in the past for enrolling, but now I'm having issues with my classes assignments through my labs. They're literally broken to the point where I can't do my school work. It's either I can't type or copy text to the in lab computer and other errors when I follow the solution video step by step (sometimes the solution video shows different inputs than what I'm supposed to put in). Now I can't click and drag items, which is basically the whole assignment: dragging one item and I can't even do it.

      I'm paying close to $1100 per class, and this has happen repletely with different classes and my teacher can't even do anything about it (which is not his fault) and I have to contact the people who made the labs. I expect better and I would've stayed and not transferred to University of Phoenix if I knew what I do now. I should expect quick fixes from an online IT class where the whole point is to fix computer problems. Would send proof, but like my last review, nothing will be done.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Jesse, we appreciate you taking the time to share your experience. We've sent this up internally for review. If you have additional questions or details you'd like to share, please email us directly at UOPXSocial@phoenix.edu. Thank you.

      -Allie, Community Manager

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 29, 2026

      Great school! They make it easy and conventional to earn your degree no matter what your schedule is. The staff are friendly and helpful. They have tons of resources for pretty much anything you need.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Sarah, thank you so much for sharing your experience!

      -Allie, Community Manager

      Verified purchase
      Sales & Marketing

      Reviewed June 24, 2026

      University of Phoenix really believes in what they advertise support. I say I appreciate and thank every person at University of Phoenix! I also say my family is very supportive in the process of starting my first program at University of Phoenix.

      Thanks for your vote!
      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 24, 2026

      Class tuition is extremely high. $2200 for classes that require testing. Discussions every week become annoying over time because it seems repetitive. I wish I would’ve chosen a different school. Thinking of switching schools due to the fact of the work overload. I understand it’s online school but I know I can find better academics in another university attempting to get my bachelors

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hi Briesha, we're concerned by your comments and we'd like to learn more about your situation. We've sent this over for our team to review. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

      -Leann, Community Manager

      Verified purchase
      Customer Service

      Reviewed June 24, 2026

      The last person I spoke to on the phone was extremely rude and unhelpful. I asked if I could change communication options to receive fewer calls while I’m at work everyday, as I receive calls from UoP in excess of 20 times a month if not more. He had a rude tone and pretty much told me “Um no”.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hello Paige, we find this extremely concerning and we'd like to look into this further. We've followed up with our team to review this situation. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

      -Leann, Community Manager

      Verified purchase
      PriceStaff

      Reviewed June 15, 2026

      I dropped out of University of Phoenix, I had a fictional Academic Advisor who evidently does not exist, based on the times I tried reaching out to him to never get him. In addition, have instructors that are law enforcement officers by day and teachers by night who did not care what I wrote for assignments, no correction, no improvement, I could have done better, just words thrown out to me but still giving A’s. I purposely wrote assignments with multiple errors that was not corrected and still given an A. Not sure if the diploma would be worth the paper it would be written on. Because of allowing anyone to supposedly teach courses, they are probably not officially authorized to teach. My awarded scholarship was taken from me after they were awarded, I applied for because of my post 9/11 had ran out.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hello Carolyn, we take your claims seriously and we'd like to look into this further. We've forwarded this to the department for review. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

      -Leann, Community Manager

      Verified purchase
      Customer ServiceSales & MarketingPunctuality & SpeedStaff

      Reviewed June 13, 2026

      Ya I have a review. Not only did the funds go wayyyy down which I understand is probably trumps fault not y'alls, I now have to wait for the excess way past the time of month when I most need the money, not to mention, the school website isn’t compatible with my iPhone 7 any more, because I can’t afford a better phone, and I can’t do my textbook reading on it anymore which is really really inconvenient because I used to listen to my books on the road or out and about. I can’t even download the bibliu app and listen offline anymore.

      Thanks for your vote!
      University of Phoenix
      Response from University of Phoenix
      Hello, we're concerned by your comments and we'd like to offer support where we can. Please send us an email to UOPXSocial@phoenix.edu with your contact information and any additional details so that we can review your account and contact you directly. Thank you.

      -Leann, Community Manager

      Verified purchase
      Customer ServiceStaff

      Reviewed June 12, 2026

      The Phoenix onboarding was great, very informative, very proactive and helpful every step of the way. However after my two classes my counselor changed and the communication has not been as smooth as it was in the beginning. I wished the same people would have stayed with me the entire time.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed June 12, 2026

      Excellent! This has been my best college experience here at Phoenix. They have great faculty and advisors in all departments. They are consistent and caring and will make sure you are well taken care of and supported here. Thank you Phoenix!

      Thanks for your vote!
      Loading more reviews...

      University of Phoenix Company Information

      Company Name:
      University of Phoenix
      Year Founded:
      1976
      Address:
      4035 S. Riverpoint Parkway
      City:
      Phoenix
      State/Province:
      AZ
      Postal Code:
      85040
      Country:
      United States
      Website:
      www.phoenix.edu