Transworld Systems Collection Agency Reviews

I have something on my credit that is not mine. No one is willing to help or there is no answer and no call backs. Have left a message twice a day for 4 days. Worst company to deal with ever even Shaw cable has been trying to get ahold of them to get this removed with no response.

Received weird email from them, when I called the lady who answered was extremely rude and short with me. She asked for the address on file and when I was explaining that I had moved to a few different addresses in the past year and had a few options she started getting frustrated telling me that she needed that information, that I needed to stop talking and then hung up on me. I’ve never been so frustrated with a service in my entire life. If you don’t like answering phone calls and being a customer support worker, get a different job.

I got an e-mail stating they were collecting on me for an item bought through QVC. They gave me a discount offer and I paid it over the phone and it went through my bank stating it was to cover Terminix services in which I have never used and don’t even own a home. The phone number on the bank statement never existed. So my next procedure is to get an attorney and sue for fraud. The company withdrawing 130.00 from my acct was listed as Terminix company.

How about this!!! Since when did TSI start sending text messages? I received a text message from TSI with no phone number attached. There was a link, and all it told me was the collection process for certain states. So I looked them up on the internet James answered. I verified my name, dob, and last 4 of my social security number for him to tell me I would have to pay for my credit score to be ran so they could see what I have in collection. I refused asked for a supervisor and he refused to transfer me. I got mad and called Homeland Fraud Department in Kansas City. I gave them this phone number 1-888-744-6144. It was the number I got off Google linked to their business. James answered TSI, how can I assist you. It was a total scam.

Extraordinary unprofessional, rude, no public relations skills at all. Nobody in the staff speaks good English. Charged my twice, did not apologize, gave wrong info about the transaction not confirmed by the bank. Deliberately put you on hold for over 40 minutes. Really disgusting!!!! 🤢

I agree with the previous writer. They received payment from me on Monday, and it's currently Thursday, I have not received a receipt for payment or even a letter confirming that the account was closed. At first I thought it was scam, I had just made a payment w/out confirmation. I had to call the original creditor and get the contact information for the company they transferred the debt to (Transworld System) and than call Transworld System to confirm they received payment. I am merely trying to clean up/increase my credit score and they are literally delaying that process.

I called to TSI for more information regarding an account they have for me in collections. Once they provided me with the details regarding the debt. I Informed them the information was not correct from the debtor per my lease, move out date, signing a new lease, amount of rent and late fees. Hidden acres was paid during Covid from rental assistance and double charging me. Although, TSI holds the account, this creditor is not available on the TSI portal for payments or offers, nor can they provide a letter or email confirming they will accept the amount discussed as payment in full for my records. The only option is for me to pay and hope this is removed from once my payment post to my account. Once the payment post to my account they can send something in writing.

It’s funny to me how when an account goes in to collections they “perform their job duties” by frequently calling you to collect a debt, but when you pay the debt off and request a Paid in Full Letter to be issued to you, they don’t have the decency to follow through on your request! I had a debt collection put on my credit in which I paid in February 2025. I called Transworld Systems requesting a Paid in Full Letter numerous times and they stated each and every time that it takes 24-48 hours to be sent. The method I requested was to be sent via email. I was patient and complied to waiting for them to send me the Paid in Full Letter.

Wrote a writ of garnishment to my employer for an old military debt I owed $1000 on. Taking 15% of my wages and my yearly tax return. The original amount in the writ was $1833 (they already subjected the amount owed to insane interest and fees) since taking 3 tax returns and taking 15% of my biweekly paycheck, I have paid the amount off three times over. Yet every time I call, I'm told I owe just a bit more on it. Interest and fees do not accrue as fast as this company stick them on to your debt. Nor do they include a statement of charges in your payments outlining these fees, but have no problem sending a 27-page order to your employer. I'm 100% certain this company is embezzling money and disguising it as "fees and interest." Get a statement of charges and file a civil suit against this company if this ever happens to you. Straight up thieves.

Called company as I have no clue what this debt is for. It’s $521. They asked me the amount then tell me I have 2 options. Pay them a 1$ and they will give me the information (that I have a right to without paying) or end the conversation because they can’t tell me anything. This is illegal and I took action. Still have no clue to what this collection is for.

Ruthless people. Scammers. I paid my $40,000. Student loan off however as it was not the total monthly payment which was 1100.+ it accrued interest. They now want to garnish my account for 35,000+. I am now retired and have stage 3 cancer. They also struck a deal with me years ago to resolve the debt again for another 10,000. Payment which I paid and then reneged on their agreement. Who do you contact..these people are thieves.

This collection of poor reviews is a good reflection of the service and their management. Maybe holds the record for the worst organization when it comes to transparency and truth. Apart from the never ending calls it’s leading in call harassment.

Transworld Systems tried to collect money from me that T-Mobile had not authorized them to collect. Even the amount was incorrect. They be must violated Federal laws regarding debt collection agencies. They sent me a letter 2 months after the T-Mobile acct# ** was opened when T-Mobile said they only authorize turning it over to a collection agency after 3 months. This is one of the worst collection agencies I've dealt with hence the 1-star review. If I could give zero stars I would.

I have no debt and they keep calling me multiple times a day and harassing me! STOP CALLING!!!! They are a scam. Don't answer their calls. Check out their website... they have no contact information for the consumer! SCAM SCAM SCAM.

Dealing with them has been a horrible experience. I was overcharged by a previous electricity company in Texas and was sent to collections with them. So I decided to call and settle the collections. I explained having collections with a utility company was getting in the away of me getting approved for an apartment. They advised I would receive a payoff letter. It’s now been two weeks and I haven’t received a payoff letter, receipt, or any correspondence from them. I’ve called multiple times to get some kind of proof of payment and they won’t send anything. They keep saying they’ll submit a request but I receive nothing. I’ve called the energy company and they state that Transworld hasn’t reported anything to them. So basically they took my money, and won’t report the payment or provide any type of receipt. I’m about to be homeless because this company wants to give people it harasses the runaround once they make a payment.

What a bunch of nasty individuals. They call you, put you on hold, then when they finally get to the phone they demand information while treating you like a piece of crap, and they expect people to respond positively to this? By the way, we owe no debt, absolutely none. Our credit reports are well over 800, almost perfect. Yet we have to deal with these scholars? Somebody needs to do something about these people, I will be filing a full report.

This company are absolutely spineless loan sharks, screwing over struggling people, and trying to extort them with crazy interest rates. This company should be put out of business. The are morally bankrupt, a leech to society.

I worked at a collection agency in Canada. The law is you must send a notification by snail mail (no letter) then they have to wait weeks or so to call you. I did check with Equifax and borrowed. Nothing out of the ordinary. No new accounts. So, I smell manure in the air.

The RUDEST customer service experience HANDS DOWN. I called as an employer to get my employee's final garnishment balance. I was spoke to two different people who BOTH acted as though I had interrupted their nap or something. Ridiculous!

I receive 3 to 5 calls per day. They never leave me a message. I called them back and the girl was extremely rude. It's gotten to the point of Harassment. I block 1 number and they call using a different number. I have ask them to stop calling and was told to put it in writing. According to Canada Law. Collection companies can only call 3 time in a single day or 7 times per week. It's 11:57 am and I have received 4 calls so far. I would give them negative stars if possible.

I was getting calls from 332-278-2554. The caller's name is John **. He said I have a balance from Macy's. I haven't had an account with Macy's in over 10 years. I called Macy's and there is no record of my account with them.

Since giving my debit card to them to make a payment arrangement for a medical bill I needed to pay, my banking information has been stolen by hackers from their database 3 separate times now! Today I called the police and filed a report. Their system is not well protected and I will NEVER given them my banking information again.

TransWorld Systems called me about a Dr's. bill debt from 2023 (one year ago).. I told the agent that I wanted to check with the medical practice directly. I wasn't aware that I owed a debt. She asked for my birthdate and I told her. She apparently found something that I owed $200. I did not give her any other info and after the call, I checked my bill pay website that I use to pay bills for that service and my balance was zero. I will follow up with the office directly when they are open. I would advise that anyone should call the business directly and not quickly pay with your card over the phone. Don't trust them for accurate info.

TransWorld works with New Standard Equities. New Standard Equities runs an apartment complex in Hayward, CA called the Mark Apartments. Way back in 2019 someone opened a lease with a similar name to mine. The lease only lasted a year but the person(s) stayed about 1.5 years longer. Apparently this is when some $35,000 of debt racked up. Fast forward to November of 2023. I find out that there is a huge debt to my name from an apartment complex 500 miles away. Huge surprise because 1- I've lived in the same county for 30 plus years and 2- I've never even visited Hayward in my life.

This company is a nightmare to work with. The agent told me they would take automatic payments from my account every month and they did not which resulted in me being late and having to contact them to resolve the issue. When I contacted them to resolve the issue they stated it's no longer in their office? But they failed to contact me when the payment was not automatically taken out. It took 2 calls and multiple reps to locate my account and to even get any assistance on what's going on. This company is horrible. I have never heard of them before, this being my first experience and it's just awful to jump through all these hoops because of mistakes on their end. I would never recommend anyone to use this company. Customer service and assistance of any kind is useless.

This company is totally worse… They are so mean and so rude. Before I paid my full last payment I ask about some extra charge and issues. They said everything will be ok after I pay but after paid the full amount they act like don’t know nothing. Keep saying contract with credit card company, my thing is if the credit company already put in collection agency and they contract to me for collect money. How they ignore any questions or issues. They have to talk and discuss about any issues, especially the manager. He act like he is president of the world.

This company is the absolute worse! They don’t have the up-to-date information for what I owe that I already worked with a law firm to settle. They have literally harassed my family members, friends and an old job by calling all times of the day/night. They have even called after 9pm! Which is against the law for debt collectors! I would strongly suggest no one do any business with them until doing a VERY deep dive into their practices!!

Explained that I am on maternity leave and waiting for disability payments. He said, "Well can’t you just pay $20." I said, "I need to pay my mortgage and gas and electric and buy food and diapers for my baby first. Once disability came through I would pay." He said, "Well how long until that comes through." I told him I didn’t know and asked them to stop calling me for now. That it would get taken care of. They still call everyday.

Contacted TRANSWORLD to actually pay the debt I owed. Was told that I should dispute the debt. I paid 1 dollar to retrieve my credit report, to look for errors. The dollar paid went to a company called 'IDENTITY IQ'? I unknowingly subscribed to a credit monitoring service, that's been a nightmare to cancel. Charging my card 20 dollars a month. Ultimately I was forced to make a fraud claim, cancel my card, and now I don't know what to do about the debt. Business ethics have changed drastically in this country. Very sad...

Our office engaged Transworld Systems Inc. for collection services, facilitated by their agent, James **. Unfortunately, my experience with their service is extremely poor. Despite prepaying for 100 collection accounts over a 2-year period, the service proved highly ineffective. No collections were made, and the collection information on their portal was all incorrect. Attempts to address the issues with James ** were met with resistance, as he refused to refund the remaining unused accounts. The lack of transparency and cooperation and their ineffectiveness left me dissatisfied with their services. This company was a waste of time, money, and effort. NOT RECOMMENDED!