FreeCreditScore.com Reviews

I went on the site and did not confirm pay. I didn't even get pass to put my social security number in and they went into my account twice for two months. I called for a refund for my money. And they told me 5-7 days. It's been two weeks now. I am on the phone trying to get in contact with a manager and the manager always at a meeting. Then they claim they couldn't find me in the system. I will be taking them to court. I don't like ** like this. They work for plenty of companies. I am beyond pissed. Then the guy told me I was denied then he lied and said they couldn't find me by my name. They just go in your ** and take your money. I really am very mad and I'm still on hold even after 20:00 minutes. How can I get in touch with someone on a higher ground???

** this stupid ** website! And ** all the ignorant ** employees that work there. DO NOT SIGN UP FOR THIS ** FRAUDULENT WEBSITE. Doesn't work. Also will not refund you ever. I asked for a refund. They told me 7-10 business days. I called after 14 days after and they said it was just deposited, it should clear in 3-5 business days. It's been 6 ** days still nothing. ** this company with a passion. ** everything they stand for. I'm So pissed the ** off that they ** the ** out of me and gave me the run around. I hope that company goes out of business and all the employees lose their ** jobs. I wish this company worst ever.

Absolutely horrible. DO NOT USE THIS FIRM. My credit card info was stolen and used the very next day with a $281.81 charge to some phony company called Defense Solutions gRoup. I have cancelled the free subscription and my credit card, so they won't be getting any fees. I've also contacted them and will file a report with the FBI. These guys are flat out crooks. NOTE: I have enclosed a screenshot of the charges including the fraudulent charge.

All of these "free" credit score sites are the same. You try to view your free score, and before you know it, not only did you pay 40 dollars to view your scores, but you are also signed up for their "monitoring". Page is very misleading when attempting to view your free score (I ended up paying for it and didn't even realize it until it was too late. They put up big buttons "CLICK HERE FOR YOUR SCORE" which is your detail credit report that you pay for, and hide the links for free scores). You are then automatically enrolled in their monitoring service. Which you can ONLY CANCEL BY CALLING. This should be illegal.

I started with free credit score about 5 or 6 years ago. I started with the "free trial" which quickly turned into a charge on my debit card. I called to cancel and they would not give me back my money even though I called within the 30-day limit. They talked me into a monthly rate of 7.97 which I thought was ok. So even though they were dishonest, I wanted the score because I was working on my credit so I said yes.

Had trouble logging into my account. I called customer service and was on hold for over 16 minutes. I worked with a rep via phone and had to repeat my information to him several times only to have him enter in my data incorrectly each time. After 25 minutes and speaking to his supervisor the matter was resolved.

This company offers to cancel anytime but when I called I was left on hold for over 20 minutes and no one ever answered. This was during their posted hours (Saturday afternoon). They obviously want to make cancellation very difficult if not impossible. Now I will have to call my bank and tell them the charges from this company are fraudulent.

The name is an outright lie. I was charged $32.95 to get my three "free" credit scores. Then they only provided two, Experian and the Bureau. I also read the small print that by signing in I was automatically subscribed to a $9.99/month fee unless I canceled within 7 days. I cancelled THE SAME DAY (spoke with "Vin" at their call-in number) and asked him to send me written acknowledgement of the cancellation. I have not rec'd it yet. We'll see if they honor it or try to still charge me fraudulently. These people are crooks and should not be in business and now I am nervous that they have all my personal information. Who knows who they're selling to.

This company has been fraudulently charges my bank account for the past three years - under three different names. After a free credit report they began charging me monthly fees for credit counseling? I have no credit whatsoever and have a 0 on my credit report history. I tried calling numerous times and have gotten transferred, hung up on, put on hold forever with no one coming back on the phone and when I did talk to a "supervisor" they told me they could only refund 3 months of charges. When they first started charging me, it was for $ 9.95 then the charge went up to $29.95. When I told them that I had bank statements proving that they charged me, they told me their computer did not show those charges, then they told me that their computer screen showed I had called 6 times when in actuality I had called 2 times but had been transferred again to another customer service agent.

The call began because I was having issues logging in. I followed the prescribed text and answered all the questions, changed my password and got to my report. Then I clicked on a link and it prompted me to login again. Then the password would not work again. I called. After many 'robotic' prompts, I finally reached a person. He asked provide your membership ID or SSN. I had membership ID. Then asked the relevant questions about me which could be used anywhere now to say you are me. I had a sense something was not right and asked, "Is this in the US?" He danced around it, then told me, "The Philippines." My sensitive information outside the US, I can't believe it. I cancelled the account and asked, "My information will be deleted from your system?" "Your account has been cancelled." Three times back and forth, no your information will not be deleted. Hackers everywhere and they ship my credit out of the country. I can't believe it.

Put in my credit card info to check my score. Once I checked the score, I called in immediately to cancel and was told they cancelled my account. I just checked my banking records and they have continued to bill me saying I never cancelled and my money is nonrefundable. Do not do business with this company! They were very rude and it was my problem, not theirs. Use anyone but this company!

From all of the complaints on here about this company, why isn't something done about it? At least by reading the reviews it saved me from the hassle as I was going to try and get my score for the $1 they advertise, but no thank you. Surely, this many people with same problem are not making this up. WHO DO YOU CONTACT AND WHY ISN'T SOMEONE MONITORING COMPANIES LIKE THIS????

I was trying to get my free credit score. I had gotten one last year without any problem, canceled in time, no charge. Today I put my information in and the original report for credit score did not automatically come up. The button I clicked said, "Get your report here." By mistake I clicked the wrong button and was charged an additional $39.95 for a 3 bureau credit report. I immediately called and was told there was no trial period on this charge that they would give me a $7 discount, spoke to Jenny. I had not seen any reports and I was being charged $32.95 with $17.99 to follow if I didn't cancel in time. That is $50.94 with not even a glimpse of a report.

Please learn from my horrible experience and beware of freecreditscore.com or freecreditreport.com (both run by the same company, Experian):

7.47 is acceptable, but when you don't pay for a month or two they still charge you when you don't have access for those one or two months. They do send updates and alerts to your email, to get you to reactivate your account. But when you have had them for more than two years, and YOU KNOW that your credit has been updated or gone up or down in scoring points and the report STAYED EXACTLY THE SAME except for showing monthly payments darkened in the Experian (their Filipino company call center). And they did NOT credit me for those two months for NO CHANGE in status or anything since they seem to miss or not update certain items on the report. They constantly want you to update to a 3 credit report.

I signed up for this "free" trial and was only given my score so I decided to cancel. Had to Google how to cancel because no information was given. It said the best way to cancel was by email so I filled out a small questionnaire about being dissatisfied with the site and requested a cancel of membership on Nov. 13th. The very next day, I received this: "Roxanne, Nov 13 09:03 (PST). PLEASE READ THIS EMAIL IN ITS ENTIRETY. The Credit Report Card account at Credit.com associated with kiddkolby@hotmail.com has been closed per your request." Now on the 19th, I was charged for the membership! When I called and claimed no email was received or sent and my account was not closed. When I got mad and read the email to them, they said I needed to call and verify my information and could not cancel by email. WTF, then why does it say canceled? Finally got my money back 10 days later. Very shady company. Not trustworthy. DO NOT RECOMMEND!!!

I wanted to see what my credit report since Credit Keeper was my credit report service and they shut down. I created my account on freecreditreport.com and agreed to the $1 fee. The next screen asked me if I wanted to see all three of my credit reports but didn't say anything about charging me an additional $32.95 which I noticed was charged on my bank account. I called to discuss this with freecreditreport.com's customer service department and they said I agreed to any fees with my membership, but they could cancel the account that was created and refund me the $1 fee, not the 32.95. If you are looking for a credit report site, I say be wary of this one as they do not tell you about fees they are charging. Never again will my browser darken the freecreditreport.com website.

I had this service for several months. Logging into the site was a nightmare. After forgetting my password, I filled out the questionnaire to have it reset. After doing this multiple times without success, I called the company and was told that while one of the security questions requested mother's maiden name, it was actually looking for a PIN number. So a few months later, I logged in to discontinue the service as I wasn't using it. I had written down my username and password but still was unsuccessful in logging in. I went through the same process of trying to get my password reset and filling in my mother's maiden name (having forgotten about needing to use a PIN instead of the requested mother's maiden name).

I never even completed the sign up process and two months later, they bill me for $29.90. They offered me one month refund. They even admitted over the phone just now that I was supposed to call to verify my identity since there were discrepancies in my answers when I began the sign up process. They couldn't confirm that it was me, yet they were billing me for access to my credit report? Now that is scary - huge security risk.

This company is a complete scam. I signed up for the 7-days trial on May 24th. When I signed up that day, it let me see my score and everything, but the next days after that, it would not let me log in at all. Every time I tried logging in, it would say my password and username was incorrect. So I clicked the option to get a temporary password where I had to enter my name, birthday, and the last 4 digits of my SSN. I entered all that in and it kept saying it didn't recognize me.

This place is a complete joke. I canceled on the 6th day but they were saying that it was the 7th day and that I had to cancel it at the end of the 6th day even though the marketing said 7-day free trial. They were saying that my account was opened on May 1st but I have the email that was sent right after I signed up that clearly said May 2nd. They said that this is not true and that my email date must be wrong! They charged me on the same day that I canceled! This place is ridiculous and somehow someway, something needs to be done about this ridiculous unprofessionalism. They were rude and refused to give me a refund.

I signed up for the free 7-day trial but they don't tell you that the free 7-day trial is actually only 6 days. Do not use this company! They are not honest!

Do not use! Plain and simple, they are scam artists and deceitful. I signed up for the free "week" and called to cancel on the 7th day and was told I wouldn't be charged but on the 8th day, I was charged! And how is a charge non-refundable? Free Credit Score sucks!

Free Credit Score, shame on you for advertising that you provide free credit reports. I got an unexpected charge of $14.99 on my credit card and after my dispute, they refused to give me the money back. Don't sign up with them. False advertising.

I requested my credit report and was asked if I wanted my credit score for $14.95 and I could cancel in 7 days. I got the score and canceled the membership thinking that I was not going to be charged. I got a bill for $32.95 and was told when I called that I was being charged for all three credit reports and scores (I only received the one for Experian). I requested the other reports. I have to pay my credit card, but it is not free and they should not advertise it as such.

Over 8 months ago, I ordered copies of our credit reports. I did not sign up for monthly monitoring. In January, we suddenly had 2 charges on our bank account for $12.85 and $13.76. The end of February, we received emails providing us with Member ID #'s and a link to follow to confirm (shows an order ID #) for the purpose of receiving emails. I've called and argued because we did not order anything from them or sign up for their monthly monitoring and certainly did not authorize any payments to be electronically processed. They finally cancelled the "membership" on March 5th but ignored requests to refund the monies they stole.

I went online for unemployment free credit scores. It came up but I didn't apply for it. The next day, I got a phone call from my bank. I don't give anybody permission to go to my account and I mean anybody. I want my $28 back in my account. They are scam people. People need go krama credit score. It's free, no scam at all.

Back in July, I got to FreeCreditScore.com website with the promise of getting a free credit report. They force you to sign up for a Premium Membership to get your free credit report and then they rip you off for nothing. I got charged for 3 months before I realized. I called customer service and they told me that they could not remove the charges even though I explained the situation and the frustration I feel for having been forced to sign up into an account that I don't need in the first place. To me that is cheating and it is not possible that this unfair practice could be allowed in this country.

My husband and I have been customers of FreeCreditScore for years. Three months ago, during my monthly log-in’s, I noticed some weird info on my report. I checked again in June and July and things were not adding up. I just logged in again today and noticed that my credit report was showing all these new lines of credit and accounts I never opened. I freaked out! I started paying attention now and writing down account numbers when I realized that those accounts belonged to my husband. I know what you are thinking but we have individual accounts, which means I was not a cosigner in any of those accounts. I immediately called my husband and he logged in to his account from work. He was able to see some of my accounts on his report. This is insane invasion of privacy and whatever else. I have been a victim of identity/credit theft and that's the reason why we signed up for credit monitoring services. We do not have any accounts together, not even the same computer to log into our accounts. The only thing in common is the home address.

I logged in to FreeCreditScore.com with the free 7-day trial and looked at my credit score. I didn't need anything else on the site, so I immediately called and cancelled the membership. The next day, I logged onto my checking account and I have a charge for $1.00 and a charge for $31.95! I was pretty surprised, so I called and was told I requested 3 credit reports. I insisted I did no such thing and requested a manager. The manager was also rude and said I requested 3 companies' reports. I insisted I did not. He then proceeded to inform me that I must not have read the agreement on page 4 of the sign-up that said if I did not click on the box on page 4, I was agreeing to pay $31.95 for the other reports! He finally agreed to refund $17.00. Huge scam! Something should be done about this.

It had been a while since I viewed my credit score, so I signed up for an account with Freecreditscore.com. I signed in, viewed my Experian report, saved a copy, and then called the number immediately after to cancel my membership. While on hold, I was logged into my bank account and suddenly noticed a charge for $31.95. I asked the customer service agent what is was and he said it was the 3-score report I had ordered. I immediately said that I did not order this and that he continued to insist that I had, and that I had viewed it.

I tried the trial for one day and cancelled the same day. The site was helpful, but they charged me $31.95 and $14.95 after 7 days even though I cancelled. I called and they said, "Okay, we will refund both," and the representative didn't cancel my account for some reason. Then after 7 days, that 31 bucks didn't get refunded. I called again and they were making up stuff about me selecting a service for that fee, which I'm 100% positive that I did not. Then after a big argument over the phone, I managed to get $17 of that amount refunded back! It's just stupid! Stay away from FreeCreditScore.com, they're thieves!

Just as several people before me have noted, I did not authorize any charge and was charged $30. When I called for a refund, a woman with a thick accent told me this was not possible. I was adamant that I did not authorize any charge. This company is a scam, and I have no clue how they have been able to continue doing this. If my money is not refunded, I will have to take action. This is the third time I have tried to write this review, and it keeps saying unable to submit. I am very frustrated with this company! Something should be done!

I signed up to monitor my credit and it showed inaccurate information. I decided to file a dispute to correct it. Needless to say, the representative was not very helpful as every time you call, they tell you they can't see your information. Next, I was told they would put me through the dispute department as it wouldn't let me do it online. That was partially a waste of time as I ended up calling my creditor and sending them all the information needed to update my account. After this was done, my credit score went down and the discrepancies were corrected. How is that possible? These people are a ripoff. They don't do what they're supposed to, but are right on time to take your money. Something needs to be done.

I have been monitoring my credit with freecreditscore.com, so I would know the right time to refinance, as it suggests on their website. Well, my scores were right up there, and I told my lender to go ahead with the refinance. To my surprise, my lender phoned me with my actual score, which was way below what freecreditscore.com reported to me. It means simply I could not get the "great" rate I thought I was eligible for, and my score was lowered even further by having the lender run my credit report! Scam! They're nothing but deceptive business practices! Do not be fooled by this company! It's a huge ripoff!

Last year, we were using the Freecreditscore.com website. Since there was nothing but advertising on the site to buy more and more, I called and canceled our accounts in December 2011. They did not charge us for January 2012. However, all of a sudden in February 2012, they started charging us all over again! Each time we call, they either apologize and say they will correct this, but no refunds will be issued or they claim no request was made. I also find it very sneaky that the only way to cancel is by calling up. They make it so you cannot cancel online where it can be tracked with server logs and email recipes. In 2012, we now have a total of five unauthorized charges of $14.95. Even though each month I call, they claim they have no records of me canceling my account with Freecreditscore.com. This is an outrageous practice!

I called to cancel this account in September. No charges were made until January 23rd. Then, they charged me the $14.95 membership fee on 1/23, 2/1, 2/3, and 2/23. When I called to figure out what was going on, they claim they have no record of me canceling the membership, even though they can see I have not logged in or used the account since September. The customer service rep and supervisor refused to refund more than 1 charge, even though I did not use or receive their services. They also could not explain why I had 4 charges in 2 months and only told me they couldn't help me.

I attempted to log in a few months ago and had forgotten my password. I answered all of the prompts to get into my account. Yet, when it came to my mother's maiden name, the site said that I was incorrect in my answer. (I do believe that I would not forget something so important and well-known to me). Then, I received an email telling me that my account had been locked due to numerous log-in accounts, which I can understand. However, when I went to the website, and noted that I forgot the password, it took me to the same questions over and over again--which I answered correctly. Still, the site told me that I entered the wrong information.

Deceitful website that charged my credit card without providing an order confirmation page. They didn't even tell me how much they were going to charge. When I called and demanded a refund or at least an explanation, the sales lady mocked me. After a long and infuriating conversation, I told her I was going to call my credit card to initiate a charge back. She told me go ahead and do that. Very upset customer.

I was scammed by freecreditscore.com. During my free "credit score" trial, I was charged $29.95 for checking my credit score with the three credit bureaus. According to the representative, I agreed by clicking on a promotional offer for that. I cannot recall a screen that stated that if I agreed I would be charged that amount. I never proceeded to review my credit reports as I do not need them, and there is no way to test the registration process now. I complained to a supervisor and was credited $15. There are many other resources for obtaining free credit information and with honest disclosures about service charges.

On August 25, 2011, I visited the FreeCreditScore.com website because it states "Free" in order to get your credit score. There was nothing free about it, and did not show anything to click on, in order to just get anything without having to put your acct # in. I was debited $32.53 and then on 9-2-11 was debited again, but for $16.24. I called them as soon as I saw this and they initially said they couldn't do anything about it, because they give you a choice on the screen. But as I told her, there was no such thing. She then told me that she would credit the the first amount minus the tax. I told her (Jarry) that I wanted a supervisor, but she continued to ignore my request and babble on about nonsense. So, I told her if she didn't want me to also complain about her performance, she better get me a supervisor. She then did (Amanda) and I complained that there is nothing free about FreeCreditScore.com and I wanted a full credit. She said she will only credit me for part.

I logged on to freecreditscore.com to check my credit score for a school loan I need. The next day a charge of $29.95 appeared on my account. There was never a window showing that I would be charged nor did they e-mail a receipt. The site offers a free trial period and if not satisfied you can cancel membership at any time. The website promises a free credit score and then has a very deceptive way of charging you 29.95. If the name of the site is "Freecreditscore.com" then I think most people would feel that they can get their credit score "FREE"

I signed up for my free credit score and clicked to 'see the other 2.' At no point in time was there a pop-up window or any other message alerting me to the fact that I would now be charged. Helpful hint: Don't take no for an answer! I called customer service and was offered a 50% refund. When I refused that, told them that I was on the Consumer Affairs website and asked to speak to a manager, I was given a full refund.

I signed up for the free trial at freecreditscore.com. I was checking my balance on my credit card, when I noticed a $29.95 fee from them. I first wrote an email to inquire about this fee. They said that I had purchased a 3 bureau credit report for this amount, although I never saw any information saying my credit card was about to be charged nor did I receive a receipt for the transaction that supposedly occurred. They emailed me back saying this was a non-refundable fee because I had ordered this report and they had to pay the credit score companies to retrieve the reports.

I signed up on freecreditscore.com to check my credit score. It said it was supposed to be free if you only used it once and cancelled within a week or so. I called after I checked my score the same day I signed up. They said I was going to be charged because I looked at too many scores but it never warned me online that I was going to be charged if I was looking at my scores.

Their online site says free credit score for a 10-day trial. I went online, got my score and canceled that same day and they charged me $24.95. When I called them they then changed up everything that was said on the website. I told Melissa I was looking right at the site when I talked to her and said pretty much that it was too bad they were not going to give me back my money. If you are going to be charged, it should say so right up front. So their website is a lie and they should have to change it right away.

My initial complaint to you was on 8/12/10. I found a letter of May 7, 2010 & it had told me to obtain online access to my free credit report from any of the three credit reporting companies, that I have not yet accessed. It also went on to say that I have an alternative to have my credit report receipt sent to me at my address, but then I was charged, like I said, the amount of $l4.95 each time I went into the supposedly free Credit Score.com. There was no free credit score, & they did not return my initial $l.00 used to look up my credit. I am very mad at the company for scamming me & probably many other people who do not know how to get help, I will enclose a copy of the letter so that you can determine if I am right about their taking advantage of my Visa Card.

I signed up for free credit report. I tried several times and after speaking with customer service, they still could not get the sign up process completed. The person on the phone could not speak enough English to finish process. I am extremely concerned that my personal information may have been compromised.