FreeCreditScore.com Reviews

On August 25, 2011, I visited the FreeCreditScore.com website because it states "Free" in order to get your credit score. There was nothing free about it, and did not show anything to click on, in order to just get anything without having to put your acct # in. I was debited $32.53 and then on 9-2-11 was debited again, but for $16.24. I called them as soon as I saw this and they initially said they couldn't do anything about it, because they give you a choice on the screen. But as I told her, there was no such thing. She then told me that she would credit the the first amount minus the tax. I told her (Jarry) that I wanted a supervisor, but she continued to ignore my request and babble on about nonsense. So, I told her if she didn't want me to also complain about her performance, she better get me a supervisor. She then did (Amanda) and I complained that there is nothing free about FreeCreditScore.com and I wanted a full credit. She said she will only credit me for part.

I logged on to freecreditscore.com to check my credit score for a school loan I need. The next day a charge of $29.95 appeared on my account. There was never a window showing that I would be charged nor did they e-mail a receipt. The site offers a free trial period and if not satisfied you can cancel membership at any time. The website promises a free credit score and then has a very deceptive way of charging you 29.95. If the name of the site is "Freecreditscore.com" then I think most people would feel that they can get their credit score "FREE"

I signed up for my free credit score and clicked to 'see the other 2.' At no point in time was there a pop-up window or any other message alerting me to the fact that I would now be charged. Helpful hint: Don't take no for an answer! I called customer service and was offered a 50% refund. When I refused that, told them that I was on the Consumer Affairs website and asked to speak to a manager, I was given a full refund.

I signed up for the free trial at freecreditscore.com. I was checking my balance on my credit card, when I noticed a $29.95 fee from them. I first wrote an email to inquire about this fee. They said that I had purchased a 3 bureau credit report for this amount, although I never saw any information saying my credit card was about to be charged nor did I receive a receipt for the transaction that supposedly occurred. They emailed me back saying this was a non-refundable fee because I had ordered this report and they had to pay the credit score companies to retrieve the reports.

I signed up on freecreditscore.com to check my credit score. It said it was supposed to be free if you only used it once and cancelled within a week or so. I called after I checked my score the same day I signed up. They said I was going to be charged because I looked at too many scores but it never warned me online that I was going to be charged if I was looking at my scores.

Their online site says free credit score for a 10-day trial. I went online, got my score and canceled that same day and they charged me $24.95. When I called them they then changed up everything that was said on the website. I told Melissa I was looking right at the site when I talked to her and said pretty much that it was too bad they were not going to give me back my money. If you are going to be charged, it should say so right up front. So their website is a lie and they should have to change it right away.

My initial complaint to you was on 8/12/10. I found a letter of May 7, 2010 & it had told me to obtain online access to my free credit report from any of the three credit reporting companies, that I have not yet accessed. It also went on to say that I have an alternative to have my credit report receipt sent to me at my address, but then I was charged, like I said, the amount of $l4.95 each time I went into the supposedly free Credit Score.com. There was no free credit score, & they did not return my initial $l.00 used to look up my credit. I am very mad at the company for scamming me & probably many other people who do not know how to get help, I will enclose a copy of the letter so that you can determine if I am right about their taking advantage of my Visa Card.

I signed up for free credit report. I tried several times and after speaking with customer service, they still could not get the sign up process completed. The person on the phone could not speak enough English to finish process. I am extremely concerned that my personal information may have been compromised.