Chase Credit Cards Reviews

Chase acquired my credit card acct from WaMu after having acct established for 5 years. My wife went to a local store in the area and tried to purchase something and was declined despite our high available credit. I called Chase and they told me our credit card was cancelled despite the fact that I paid it on time. Their comment to me was that they pulled my credit report and determined that I am a risk to them. We were never late paying them and we had just paid them $300 on July 4, 2009 and they closed the acct on July 7, 2009. I didn't know that they cancelled the card until it was declined for a purchase. The rep was very rude and just did not care what they have done. I cannot believe that this is legal. It was embarrassing and it's not ethical. My payment history with WaMu is perfect, and I never experienced any problems with my credit card. If they knew they would have done this to WaMu customers, they should have closed the accounts when they bought out the company.

They have the right to close it for any reason at any time. She then went on to tell me that my credit was pulled by them through Experian and there were three ridiculous reasons that my card was closed. I asked her to give me the reasons & all she kept saying was, "you will receive a letter in the mail that you can dispute.." like a robot reading a script off of a screen. I was beside myself to say the least.

Chase closed my credit card account which was and always has been in good standing.

My husband tried to use his Chase, formerly WaMu, card. He had just received his statement last week and it showed open with available credit. Yesterday, he tried to use it and it was declined. The store called the company for him. They told my husband, Tim, the card was closed due to being past due. The account wasn't past due. We looked on the internet and it showed credit available. We called the 800 number and they told us that it had to do with three things, too many open bank cards. He only has two in his name. They send a letter on the day after they close the account and we will receive it in seven to 10 days.

My wife and I each have (or had) a credit card through Chase. Originally, she had Providian, and I had Wamu. Wamu bought Providian, and then Chase bought Wamu. Both of our cards are more than three years old with perfect payment history and steadily increasing available credit. We've been good with our credit both because it's only right and also in an effort to prepare for a home purchase. Chase just canceled my credit card without notice. They will not reconsider their decision, and say that they'll be mailing me something explaining their decision in 7-10 days. When I asked about my wife's account (on which I am joint), they confirmed that it was not being closed. Both accounts are identical other than the primary cardholder's name.

Chase closed my credit card account with them suddenly, with no warning and no prior notification. I was trying to use the card like what I used normally and the credit card was not accepted. I called Chase and was informed that my account had been closed. The reasons they offered for this is because of my credit becomes to zero which is completely ridiculous. One, I pay all on time more than the minimum amount, and two, I even pay the full amount in recent months. I have 95% still available credit on Chase. I had almost three years with them through WaMu. In addition, I made on time payments, often more than the minimum, and had no negatives on this account. The rep was rude. And this is crazy if everyone continues to use the Chase credit card.

Like so many others, I was late by three days for a Chase credit card payment. I called and spoke with a young man who couldn't respond without reciting "Our new policy won't allow anyone to remove the late charge." It was useless to explain that I had made two payments in May and one in June; therefore, the July payment had been made before the due date and was not late. When I did speak to Melissa, who let me know she was a supervisor and she had decided that I did not qualify to have the late charge removed because it was my fault. Huh? Again, I should have made the June payment one day late for it to be credited in July. I asked then why both May payments were credited in May and was told that's because they were made before June 11. Again, huh? I asked her to look at my credit history and she would see that (like so many of you) I am never late, pay two payments in one month, and always pay over the minimum. Too bad for me!

I had a FICO score of 805 beginning of 2009. Now it is 794. Yet on a balance of $8900.00 with credit line of $18,500.00, Chase is raising my minimum payment of 2% of the balance to 5% starting the August statement. My minimum payment of $178.00 will be $445.00 and I can't afford that. Simply having good credit doesn’t pay anymore. I even talked to them (Chase), but not to any avail. I don't know what to do. Please help!

I have a Providian card and then WaMu. Then Chase bought it. I was never late on this card. I always paid above the minimum. They raised my rate to 24.24 and I have a credit score over 700. They say I just have to deal with it! I have to seriously consider just not paying them anymore. I lost my job and trying to keep afloat in a market where my house is worth $200,000 less than I paid for it - I don't need this. I thought being a loan shark was illegal! I guess not if you are a bank.

I have enjoyed being a Chase customer since back in the early 80s. Over this time, I have had many business transactions with Chase. I currently hold two active revolving accounts, of which I have never been late and never missed a payment. I customarily pay my bill in full each cycle. My credit score is topped out at 800 since I am usually very meticulous about paying my bills. I sometimes even make two payments every billing cycle and seldom carry a balance over.

Beginning over two years ago, I saw my interest rate jump over 10% with Providian for no reason. Since then, Providian was bought out by Washington Mutual, and now is Chase. At no time have any of these three entities answered as to why my interest rate jumped that much, when I made my payments on time, and always for an amount higher than the amount required. I have since begun to send in far less, until this one question is answered. It is now in the hands of a collection agency, and I am telling them the same thing. My credit was very good until this happened. They called me for quite awhile, and now the collection company is. My credit rating will be influenced for years to come. As of this date, the interest they are charging is over 31%.

Chase closed my credit card account with them, with no warning and no prior notification. When I went to my neighborhood CVS to make a small purchase, the credit card was not accepted. As soon as I returned home, I called Chase and was informed that my account had been closed. The reasons they offered for this by e-mail when I contacted them were ridiculous: 1.) not enough open accounts, 2.) not low enough available credit, 3.) not enough time holding their card. I kept the number of credit cards at 3. I had over 65% still available credit on Chase. I had almost two years with them through WaMu. In addition, I made on time payments, often more than the minimum, and had no negatives on this account.

Having a WaMu card for awhile, it was switched over when Chase took over the WaMu accounts. The interest rate was raised per Chase policy change. Then as I'm on business travel, I went to use my card, which without notification or warning, my card has been closed with no reason/response from Chase. I never had a late payment on any of my revolving/loans. So I am very angry at Chase that it's closing down the customers that pay their accounts and pay them on time. This also came on 7/14/09 right after Chase posts a $2.7 billion profit. Shame on Chase! I won't be doing further business with them again.

I went online today to access my Chase accounts to determine if a balance transfer offer was available. While doing this, I noticed that there was a balance on my card ending in 2392. I found this strange since I have not used this card and the last activity, to my knowledge, was in September 2008 when I paid off the account. I called customer service and the rep that I spoke with informed me that there was an annual fee. I asked that it and the late fees be removed and close the account. He said that he was unable to remove any fees. I then was transferred to a supervisor at my request. The supervisor gave me the same information. I asked to speak to someone above him, and he informed me that there was no one else above him that manages accounts. My only option was to write the VP. He then gave me your contact information.

Like everyone else posting, the same things happened to me. Like all the games they have been playing with my credit cards: raised interest, lowered limits, closed cards, various excuses, and raised monthly minimum. I had at least 8 cards with Chase because of other bank takeovers. My perfect credit, Chase has now **! Chase is trying to get us to pay off these balances faster and if not, they can raise our interest rate up. If that doesn't work, maybe the government will buy our loans off Chase’s books as toxic assets. You can bet they have a really good scheme figured out by their lawyers and full time financial wizards. Why else would they bend over their best customers? Yep, I am sure in that 28-page agreement that we all signed, we have little recourse but to get raped. Please, let’s at least fight back. We should not be taken advantage of like this because of our need for credit.

I was sent low APR cash checks by Chase. After I posted the checks in my bank - before they could go through - my credit limit was decreased to almost 1/10th of what it was. The money from the check, in the meantime, did show up in my bank account (BoA); which I used for other payments. At this time, the check got returned and my bank account came into a negative balance for the first time.

Chase acquired my bank, WaMu, and all of my accounts, including credit card. The credit card was cancelled despite the fact that I pay it on time and in full or close to 'in full.' Their comment to me was that they pulled my credit report and determined that I am a risk to them. I didn't know that they cancelled the card until it was declined for a purchase. They will not allow me to transfer the balance to any other companies. I cannot believe that this is legal. It surely is not ethical. My payment history with WaMu is perfect, and I have not had any issues with my credit card. Can someone please help me with some advice?

I tried to use both my Chase credit cards today and had the charges denied. I checked my email for a notice of a problem when I got home and then went to the Chase accounts online and saw I had available credit and my payments are up to date. I called and was told they decided to cancel my accounts due to a low FICO score from Experian. I have had the cards for 10 years starting with Providian and then WaMu and never been late in paying. I checked my FICO score and it is 705 and there are no negs of any kind. I got the same story from the woman on the phone: wait 7-10 days to get the letter in the mail.

My story is pretty much the same as everyone else's. * year customer, never late, a lot of time paid extra, was never notified of cancellation until I tried to use my card, denied, still had a $3000 credit limit. I called and was told there was info in my credit report that caused them to close my account. They were supposed to send me a copy of the credit report and letter of explanation. "Never" got it. I called back last night, 07/14/09, and requested another be sent and was assured I would receive in another 7-10 business days. I have contacted AMEX and local bank. So far, no other issues, except I could not get a confirmation number or extension number for call reference. What? They have a legal right to demean my character and reputation, not to mention my money?

I have 3 Chase credit cards, two were formerly Providian and Washington Mutual. They were bought out by Chase. I recently received the notice about the increase from 2% to 5% of the minimum payment. Like others on this site, I cannot afford the huge increase in these payments. If there is a class action suit brought against Chase, I would like to be included. This is criminal to do this to consumers when we just bailed them out with our hard-earned tax money!

Chase decided without warning to cancel my credit card account on July 14th. The reason on the phone was due to my credit report showing to recent a past due, which is false, since I have my report in front of me. They also said my bank card balances were not high enough. Maybe that’s because I use 3 accounts. They say there is no one to talk to and you are basically ** out of luck. My credit score will take a hit for this after I worked so hard to get close to 700.

They gave me a 2.9% life of the loan deal, and just raised my monthly minimum from 2% to 5%, a 250% increase. I was not late on my payments and have been a good customer for 20 years with them. Changes our monthly payment from $188 to $470. I am a school teacher with a wife in school and 2 small children. We cannot afford this increase.

This is not about me but my parents. They had a credit card from WaMu and all was fine and Chase came in. Chase has just closed all of their credit card accounts for no reason, no explanation. Nothing.

I have had a WaMu, then Chase credit card for many years. My APR with WaMu, before Chase took over, was 9.9. I have since put up with the Chase minimum payment and a 2% interest increase. Mind you, I have never once been late, always paid well over the minimum and use less than 1/3 of my available credit. Today, 07-19-09, I received in the mail another notice from Chase stating my new APR would be, quote "The prime rate plus 14.99%, which would make it currently 18.24%. This change will take place with the October statements". The reason given was only that this was a business decision made by Chase. If I don't accept this change, my only option is to close the account, which I did.

After 12 years of having my credit cards, Chase buys them out, then decides to close them today! I am furious! I was told that I had a high balance on the accounts. Hmm, let's figure, a revolving balance of $200 on a $15,000 card! Wow, Chase! Perhaps you need to hire someone who can actually analyze your numbers a little better. I am disgusted and furious! Then I ask when the notice was sent. “Oh,” says the rep, “it was sent out yesterday!” Chase now also owns my mortgage. Well, since they cancelled my credit cards, why don't they cancel my mortgage to help me out?! That would be great.

I have had 2 accounts with Chase since 2005. The one account was formerly WaMu (which was formerly Providian). Today, I called to see if they would consider knocking back the ridiculous 27% interest rate to a respectable number (which Suze ** maintained I am entitled to based on my credit scores of over 700), only to be informed that my account had been closed yesterday. I was furious, especially since the script-reading, witless drone on the other end of the phone refused to let me speak with a supervisor or credit analyst for reconsideration. Instead, I was informed that I would receive a letter in the mail within 7 to 10 days with an explanation. Upon further probing, he said it was due to information provided by the credit reporting agency, Experian.

Within the last month, both my husband and I have had one Chase credit card account each closed by Chase. Both were recently paid off. One had rewards on it that will not be honored. The reasons given for closing our accounts were very similar to those posted by other customers here. We are concerned about how this will reflect negatively on our credit reports.

I had a Washington Mutual credit card, which recently switched to Chase. Upon the change, Chase raised my APR from 11% to 20.24% and a couple of months later, closed my account without notification. I have never been late on a payment and always pay well over the minimum payment due. Being that I was unaware that my account had been closed, I went to make a purchase with my card while traveling and it was denied. I was not prepared with any other form of payment and was forced to then use a bank check card that did not have enough funds in it, thus incurring an overdraft fee of $30. I contacted Chase and they offered no explanation nor recourse. I should add that Chase took over my husband's credit card and then raised his APR from 9% to 24%. These unethical practices by Chase and other credit card companies/banks should not be legal.

I have a credit card with Chase for over 2 years, with an applicable promotional balance transfer finance rate. I originally enrolled in the Credit Protection Plan, but called in December 2008 to cancel the coverage. Instead of canceling it, they gave me a "credit holiday" which I was unaware of. I made my payment for that month anyway. This month upon closer examination of my statement, I realized they never canceled the credit protection plan and therefore, the extra amounts I was paying, thinking I was reducing my credit balance, were just going to the credit protection plan.

I even offered to accept a higher interest rate, if the payments could remain about the same. Blanket refusal. Suggested I shift funds to another bank. That would be fine, if that bank in turn hasn't instituted higher minimum payments. Thanks.

I have had a VISA card with WaMu for nearly 2 years that was taken over by Chase. This is the primary credit card that I use from day to day and I have never missed a payment. I went to make a small purchase and my card was declined. Needless to say, I was both embarrassed and baffled. I used internet service on my phone to look at my account online and saw that there was plenty of available credit. So, I tried my card again and it was declined again. I called the customer service number on the back of my card and I was told my card was cancelled and my account closed!

Chase bought out Washington Mutual so my credit card company changed names. They have never sent me a statement or a new card. I had charges automatically billed to the card and then I paid them off every month before Chase took over. The billing cyle for WaMu was always on the 12th of the month. Since the first month Chase took over they have charged me a late fee of $39. every month except for one month, because they move the billing cycle date every month and I was always one day late on the payment. They wont make any adjustments. Some months I paid 2 payments, but if it was before the bill processes it didn't count as a current month payment. Chase is the biggest rip off company. We had them for a while when they bought our mortgage company, got out of that deal as quick as possible.

I had a Chase Visa for my small business, **. I pay more than the minimum and well before the due date. I received a letter a few months ago that the 8.99% fixed rate would now be a 16.99% variable rate. In June, Chase showed a $0.00 payment due but I still paid $150. Then a week later, I received a notice that my minimum payment of $201 a month will now go up from 3% to 5% of my balance which is currently at $8,850.83. I am complaining about their truth and lending law, changing my card from a fixed to a variable. I am also complaining that the person I spoke to did transfer me to a supervisor upon request and that lady said her hands were tied, that Chase was not allowing them to help the customer resolve these matters, that she had been on the phone with complaints all week. She said my only recourse would be to not accept the new terms and they would close out my account but that I would still be making the monthly payments to them at 8.99%. This would have resulted in my credit score being lowered so I declined.

Chase has also raised my minimum payment from 2% to 5%. I pay all my accounts on time and have a good to great FICO score. When I called them (3 times), I received the same flippant or bored remarks people here have mentioned saying basically: too bad, so sad, nothing can be done; pay up, get another loan, talk to a credit counselor and so on. After 2 weeks of barely sleeping, I found a number on this website (1-800-404-6220) for Chase Proactive Solutions. They gave me a 6% 60-month loan payout for a little less a month than my 2% minimum payment. I just had to agree to close the account. No big deal, like I would even consider doing business with them again. Pass this number on. I hope it will help more of you.

I have had my Wamu/Chase card for over a year. I have never missed a payment in that time. I went in a store to make a purchase and my card was declined. I called Chase and was informed that my account was cancelled. I asked why and was told due to my recent credit report, and other credit cards with balances, they were cancelling my card. I was not notified and the customer service person said this had happened in the beginning of July. I wanted to know what my other credit cards have to do with them if they are all paid on time. I am so pissed right now. The person I spoke to was reading from some stupid script. I felt that she didn't give a damn. What can I do? Is there anyone higher up that I can deal with?

I never received notice that my interest rate was being changed. I called customer service, they said there was nothing they could do and they had sent a letter in April. I explained that I never received the letter. Again, nothing I can do. I asked for a supervisor, they told me all I could do is write a letter. It just ticks me off. I am already strapped to the max with debt, I don't need further assault on my monthly income.

In June, I received the notice that my minimum payment was going from 2% to 5% effective August 1, 2009. Immediately, I called customer service to find out the reason and try to work something out. The girl I talked to seemed bored talking about the situation, because she had said the same thing to hundreds of other people. I explained that the increased payment was not possible for me to make and my back was against the wall. She said she understood. She had talked to crying men and women all day who were unable to make their payment. I asked what I could do. She said there was no recourse for me to take through their company.

The new law states credit card issuers can generally raise rates on existing credit card debt only if consumers have paid their bill more than 60 days late. I was only three days late and my interest tripled to 29.99%. Instead of having to pay back $1800 with that interest rate, I will be paying back $3000.

I have a credit card that was with WAMU initially and never had a problem. Then Chase Visa took over my account and little things started happening. But the thing that got me was when I had sent a payment in (never have been late), I received my payment notice that they put a $39.00 late fee on it and my fiancé, who makes out my checks for me, said that they had charged me another $39.00 over limit fee in 2 days.

I have lost my only source of income due to health matters. I have notified Chase multiple times via telephone and in writing. They are calling me in excess of three times daily. I view this to be harassment. I have conveyed to them I am under a physician's care and as soon as I'm able, they will be paid what is owed. They are heartless, persistent and have outsourced to India. I can barely understand them. They certainly do not care to understand me.

I have never been late with a payment, but Chase decided to increase the rate I pay for their services. I was paying 4.49% and now it will increase to 11.24% on Oct. 1st, more than double what I pay now. Is there a class action that I can join to fight this increase? The tax payers of the US have already shored up the credit card industry and this is what we get for that.

They raised my minimum payments from 2% to 5% just because I have a low interest loan that I have always paid on time.

WaMu was a great bank, always on top of the game for us. They let me know when things didn't look correct. One time, I had gotten a phone call on a Sunday morning to let me know that someone had run my card # for purchase, unauthorized, of course. They fixed the problem asap. Well, since this wonderful transfer into Chase, I have been treated like a criminal.

I owed $1,000 on my Chase account. I fell ill late 2004 to 2005 and did not work for almost a year. I tried to pay at least $10.00 on my account until my money ran out. Now, I received settlement information from Chase to settle a $4,000 account which I never had. They claim I owe $4,000 on a $1,000 credit limit. They added so many fees which made it impossible to catch up and damaged my credit score.

They promised me a fixed rate of 2.99% to 4.99% for life. Now, they are raising minimum payment from 2% to 5% This is not what was promised from Chase. I will have to make the higher payments in order to maintain good credit rating. It will be a job. No choice.

As many others, I received a flimsy bit of paper from Chase changing the rules of 2% minimum payment of balance to 5% on prior balance transfer. This mail out did not look important but I decided to read it anyway. An employee of Chase said "to read the fine print". Well, why would I read the fine print when the terms of my enticed balance transfer was for the life of the loan? What does life of the loan mean? This is not assumed; it was an agreement. So, with so many people dreading the future of their credit regarding this matter, we find ourselves in a similar situation trying to meet such a DRASTIC increase in minimum payment; wife losing job, more than half of 401K and at retirement age is not helping but we have managed to make our payments on time.

The minimum payment on my Chase credit card was raised from 2% to 5%. On a fixed Social Security and small pension budget. I was threatened financially by the almost $300.00 monthly increase in payment. I called Chase twice and asked if there was anything that could be done. I got nowhere until I decided to investigate the credit card protection laws. I discovered that as of 2-27-09 consumers have the right to request 5 or more years to pay back a credit balance from the date the increased rate becomes effective. Also, the percentage rate cannot be increased more than twice the percentage required before the date increased rate becomes effective.

It troubles me greatly to see a Chase Bank representative come on to a complaint site and complain about people exercising their right to "freedom of speech". At the same time, they (Chase representative) are claiming to have the right to do whatever they want to do to hundreds of thousands of loyal customers. It makes one wonder how they would take it if this same mass of people were to go to a hardware store and buy sticks and poster boards and markers and tacks and then position themselves in front of the many banks and businesses that are funded through Chase Bank money and picket on a 24/7 basis. Would that exercise of "rights" disgust the representative? With that said in my case, as I exercise my rights of freedom of speech, these "bandit bankers" have decided to increase my rate of repayment from 2% to 5% which goes against the "past practice" that has been in place for at least 10 years that I have been one of their customers.

I never made my payments late. I paid a lot more than the minimum due and they credited the payment the day after it was due so I was charged a $39.00 late fee. I called and asked them to remove it. The individual I spoke to was rude and the supervisor treated me like a criminal. I closed the account and the next day closed my other two Chase card accounts. Three months later, I paid off the total amount due. I mailed the payment in plenty of time to avoid late fees. Again, they credited my account the day after it was due and added a late fee. Enough of Chase Bank. Close them down!

Earlier this spring, someone stole my husband's identity. In response to this breach, we closed several credit cards that had no balance and were unused. We also purchased a vehicle using Chase as our lender three days prior to the incident which I will explain further. We had a credit card through Chase for over three years. We have never been late with a payment. Never went over our limit. We even paid this credit card off several times and used to for emergencies and vacations only. My family and I had made arrangements to go on vacation and put our hotel accommodations on our Chase credit card. On our way to the hotel, we received a phone call from the hotel that our card had been declined. I quickly called Chase to see what the problem was assuming that this was some type of oversight on their part.

I called Chase Credit Cards pertaining to a finance charge that was posted to my account when it was paid in full and on time the previous month. The employee requested my full SSN, which I would not provide, and I gave her the last 4 digits. Then she informed me that my statement date is the 1st or 2nd of the month and my due date is the 26th. So that's why I was charged an $89.28 finance charge, because of the time difference between the two dates. I realized this was incorrect and asked to speak to her supervisor and she would not allow that. She said no, but when I persisted she asked me to hold and then disconnected me. I called back and spoke with a different individual who advised me that you must make 2 consecutive payments in full in order not to be charged a finance charge.

I am just like the above complaints. I wrote and asked that my recent 29.99% interest rate be reduced because I have never been late, never missed a payment, never gone over the limit and pay several hundreds above the minimum due. They responded, saying that they sent me a letter - not true - giving me until July 1st, 2009 to opt out of the interest increase which I did not do. If I had, the account(s) would have been closed and harmed my FICO score. I feel that I'm being robbed and extorted by this company. They put Madoff in jail, why can't something be done about these crooks? Are they doing this just to get the last ouch of blood from us before the government forces them to change next year? We need relief now from these bankers.

Chase raised my interest rates out of the blue to over 22%. After contacting them, the answer is always, "Did you send the opt notice back for the APR increase?" I receive paperless bills from Chase so I don't look for statements from them. I never get alerted online about these changes - just the great surprise of an increase in the monthly payments. I noticed that my rates changed without notice every time and I get a response that in 6 months, it can be reviewed. I have never missed a payment or been late. I have always paid more than what was due. Chase has poor customer service and no care for the people that make them.

I received notice of increase (from 2% to 5% of balance) to my monthly minimum payment effective August 1, 2009. This increase will almost triple my minimum payment from $245 a month to approximately $650 per month. This is not only a hardship, but completely discriminatory for two reasons:

This is my second posting. My first was two days after I received notice that my payment would increase from 2% to 5%. I had called Chase four times in two days and all I was told was, "too bad" and "here, call a credit counseling agency." I hung up livid and cussing every time I called. Then, I decided to file complaints with AG, OCC, FTC, senators, congressman and everyone else. After cooling off a bit, I called in again on Monday, July 6th. This time, I was given number to "Proactive Solutions" dept. They said I qualify for a 5-year loan at 2% interest. They asked a few questions about income and debt - very minimal. I was paying 3.9% interest before, so of course I was elated - but doubtful! It didn't make sense to me. They said after I made my July payment, it would trigger the change in my account and my paperwork would be sent out.

This disgusts me seeing this many complaints. As a Chase employee, I have just one thing to say. Read the fine print! The credit card agreement that comes with the credit card states that Chase has the right to change the terms of the agreement at any time. I know, I have a Chase card and have read the agreement myself and continue to read it to customers everyday.

We will be depleting our savings to pay these much larger payments for the next couple of months. We are hoping that lawsuits or compassion will resolve the situation by then. Our interest rates are already 5.99% and 6.99%. Isn't that enough? We don't want to give them the satisfaction of calling them to beg for high interest rates on money that could have been left with other lenders at good interest rates. We were sucked in and swindled. With these larger payments, our ratio of income to payments will keep other lenders from helping us with this disaster.

My wife and I sent in a payment on our credit card for July. Chase received and processed the payment (which was over the minimum amount) on June 30th. The payment was credited to our June balance instead of crediting it to our July payment as we intended. When my wife called to ensure they had received it, they said we stilled owed for July. They claimed that because our billing cycle ended on July 2nd, any payment received prior to that date would not go toward the current (in this case July) amount.

Like many many others, I was just recently informed of the 2%-5% minimum payment increase. Their customer service email responses are mostly canned and couldn't care less regarding the hardship this causes. I will be calling them but I don't hold out much hope they will do anything.

They raised interest from 12% to 27.24% doubling payment required. Lady at Chase states that is the APR that I qualify for, as review of my credit and since credit is not good standing, interest was raised.

Chase Bank suddenly, and without notice before or after, decreased my credit line, increased my minimum monthly payment and raised my interest rate. I have not made late payments and I always pay more than the minimum.

I have been faithfully paying my credit card bill for over 7 years which was used for my daughter's wedding. The credit card had a limit of $26,000. I managed to get the balance down to $8,000 and my present payments are about $170.00 per month. The interest rate on the card account is 5.03%. I am now being told that my payment is going up from 2% of my unpaid balance to 5% of the unpaid balance. This means my payment goes from $170.00 per month to over $400 per month. I have never been late on payments in well over seven years and now I am unable to make this outrageous payment. Is this legal and do I have any alternative to fight this?

Like others have already said, Chase is raising my minimums from 2% to 5%. I have no problem with them doing this, it is their right, but I should have the right to opt out of any changes. For them to force changes even when you close out the account isn't right. I don't even know how it is legal. What's going to be next? Going through cancelled account and changing the terms for the people still paying off their debts? I have been barely hanging on financially. My girlfriend has been out of work for a year and a half because of health issues and it has hit me hard to pay the bills by myself. This is going to finally break me and I will be declaring bankruptcy in the next few months.

I simply activated a line of pre-approved credit with Chase Bank, and in less than a month was notified by mail that I owed them almost $250. They took it upon themselves to add charges that I did not make, and remove from other cards, charges that I did make.

They raised the minimum payment amount to 5% from 2% beginning with the August statement. I never made a late payment, never missed a payment, and almost always paid more than minimum due. Minimum payment will go from $450 a month to $1150 a month. I can't do that. I have spoken with a bankruptcy attorney and it looks like I will be filing chapter 13. I almost paid off my mortgage with the offer which was sent to me. A friend of mine did and her payment went from $310 on her mortgage to $700 at 2% and is now going to be $1650 and she is going to lose her house. If I don't file chapter 13, I will most likely default only on the Chase account and take my chances that they will not file suit against me.

Well, I, like all others, have received notice of minimum payment going from 2% to 5%. My payment will go from $350 to $875. I am going to try to pay it because I want to get this debt off my back, but I am not sure I can without a second job and at age 58, that may be a challenge. I do feel tricked and that is why I am making the complaint. I won't be able to help my daughter with medical bills. She has chronic pain disorder which is why I have this debt to begin with. I'm not sure how this stress will hurt her.

My story is the same as the rest. The lure of low interest rates "for the life of the balance", conditions apply, yada yada. Then one day, I received yet another piece of what appears to be junk mail from Chase. I opened it to find that the minimum payment terms increased from 2% to 5%. They were probably hoping that I would overlook it as another piece of junk mail and make the mistake of continuing to pay the same amount, which would put me into default. What I also found particularly interesting is that they seem to have zeroed their sights in on their more reliable, paying customers with good credit ratings and lower interest rates. This is discrimination. Hello!

We have a very large debt with Chase at a very low interest rate from 3.99 up to 5.99, all balance transfers at fixed rates. Our current minimum payment is $455. Recently, we were informed that our payment will rise to $1100+. We have been a Chase cardholder since 2001, never been late and always paid a lot more than our minimum. We have a very large mortgage and are barely making it, but we have always paid our bills on time. We feel that we have been lied to and set up for a financial disaster.

Chase bank is delivering a huge blow to its most creditworthy (i.e. least irresponsible) subset of credit card holding customers by changing repayment terms in an unethical fashion. This action also stands in direct contrast to Chase's official testimony (to the US Senate Committee on Banking, Housing and Urban Affairs) about providing opt-out options when making policy changes. Resisting the urge to hit people already down by asking why it is they racked up debt in the first place, consider asking these questions first: Were they paying it back? Can they prove a history of timely payments? Can they demonstrate a track record of overpaying to reduce the principal? If the answers come as a resounding yes to each question shouted by 850,000 consumers in unison, then consider asking why Chase Bank should rock this boat?

I was a customer of Washington Mutual which was taken over by Chase. I had not been late on any payments for this account or any other accounts that I have. I have always paid more than the minimum payment that was due. I reviewed my monthly statement and noticed that they had raised my APR to 29.99% for no reason. I received my June statement stating that I owed them $0.00 for the monthly payment. I received my statement for July advising of my minimum payment by 07/15/09. I called Chase customer service to see if I could get my interest rate lower. I was connected to a customer service rep in India who stated when answering my call that "I see you have a closed account with us, what can I help you with?" I asked what closed account because I only have the one Chase visa card. The rep very rudely advised me that my account was closed on 07/07/09.

We received a change in terms notice from Chase on 6/25/09 regarding a credit card that we have through them. It stated that they are going to raise our minimum payment from 2% to 5% of the balance monthly. This will increase our payment from around $230.00/month to about $575.00/month. My main issue with this increase is that I believe that Chase is attempting to cause us to default on our payment so that they could impose a higher interest rate on us. The card was used for a balance transfer with a 3.99% life of the loan interest rate. We currently have two other Chase credit card accounts (one was with WaMu, which Chase then acquired) that have regular purchase interest rates. Although Chase raised the interest rate on one card (which I use for purchases and pay in full each month) and attempted to raise the interest on the other (which we used the opt-out option on and closed the account), they have not raised the minimum due. After doing some research on the internet, I discovered that the same thing has happened to many others that had the same low interest balance transfers.

Without warning and with justification amounting to, "We aren't making enough money off you, because your interest rate is too low and you pay your bills on time," Chase raised my monthly payment from about $500 per month to almost $1500 per month. This action could cause me to get behind on my bills, and adversely affect my credit through no action I took.

I had one of Chase's 'famous' low rate for the life of the balance offers. I have used them several times over the years to finance various activities and never had a problem. My wife and I have stellar credit and multiple financing options available. The last balance transfer I did with them (1 year ago), I asked all the right questions about the terms, including the minimum monthly payment. I was specifically told that the minimum monthly payment would stay at 2% of the balance. By now, you know the story, 5% of the balance, no opt out, no choice.

Like everyone else, I transferred most of my credit card debt to my Chase accounts, thanks to their low 2.9-4.9% life of the loan balance transfer rates. I have paid on my card and my husband's now for several years, never late. We pay extra every month and we have been reducing our debt by over $600 in principal every month. Now I have a notice, like everyone else, that our minimum payment is going from 2-5%. That is going to make our combined payments go from $590 to over $1400 a month! I still have other bills to pay including my student loans, thanks to the economy. I have a bachelor's degree and work in a position that I could have started in right out of high school.

Like so many others, we got the 2% to 5% minimum payment increase notice. Our payments would go from $525 to $1,300. We used the low rate balance transfer checks at 3.99% and 4.99%, the last one was around November 2008! We called the first number and got the same story, even after talking to a supervisor. They gave us a credit counseling number and a Chase hardship number. I was steamed and stressed.

Chase Credit Cards services took over my business credit card for Washington Mutual in March 2009. I have made transactions with Washington Mutual via purchase and cash advance. The purchase balance was $2577.17, and the cash advance balance was $305.51. There has not been another transaction made as a purchase or a cash advance. Every month, there is a finance charge applied to the purchases and cash advances. I have made all payments on time and as per minimum payment required. The payment has been made towards the finance charge of the purchase balance, and any and all left over has been applied to the purchase principal.

I've been with the company since 2002. They recently lowered my credit limit from $10,000 to $6300 after I lowered the overall balance to $6000. Prior to that, Chase made no attempts to lower my interest rate which started at 14% and was steadily increased to 24% even though my payments were always on time in more than the minimum payments. They waited until I paid off a hefty sum on the balance and lowered the credit limit to kill my credit score. I'm a student who is going to school and working, and had used the credit card as a means of backup. Chase customer service didn't even care and said the problem was mine to handle.

I'm one of the Chase 2% to 5% people. I chose to accept low promotional rate guaranteed for the life of the loan. I have good credit, always paid on time, and suddenly Chase raised my minimum monthly payment from 2% to 5%. Chase claimed I had to accept the change - no legal right to opt out. But a guy named Chris on another website advised to write the opt-out letter anyway. I wrote the opt-out letter and they seem to have accepted it. They've written me back to say they're closing my account and "it will remain subject to your current terms." This is confusing because they are still claiming that they have the right to change my terms, so I don't know if they've really let me opt out or not. I guess I'll find out when I get my August statement. But if you are looking for a way to beat this, send them an opt-out letter immediately and maybe they'll accept it. Who knows? The squeaking wheel gets the grease. So also be sure to complain to all regulators, state attorney generals, and congressmen. There are enough of us to make this a political problem for Chase if we push it.

Out of the clear blue, Chase closed the account without notice. When I talked with customer service, the first person hung up on me and the second was very rude. Chase took this account over from Providian. I have had this card since 2003. They said the account was closed because of the information they obtained from the credit reporting companies was derogatory. What? I pay my bills every month. I made two payments just this month. The last person I talked to said they sent a notice out on July 7. This is July 12. I get online statements so I don't get anything by mail. When all the credit mess hit the fan, I made sure my credit was paid every month and in fact, used the card when I really didn't have to just to show I could and would pay my bills. Is this the way Chase thinks the credit mess can be fixed? By arbitrarily cutting people off despite getting paid? I would love to find a good lawyer who would be interested in a class action lawsuit. I would sign up in a minute as I imagine, so would thousands of others. What can be done?

I have been a customer for over 10 years with an excellent credit score, payment history - no negatives at all. I have been targeted by Chase Card Member Service and I feel it must be illegal. I received a letter in June telling me what a great customer I was and informed I could skip a payment with no penalty. I made a payment anyway. Then June 24, 2009 I received a pamphlet in the mail from them which states they are raising my minimum payment from 2% to 5% beginning Aug 1, 2009. I called them to state the obvious and ask for opt out options and was told there were none!

I had a Washington Mutual Credit Card and all of a sudden, with no warning, they closed my account. I have never been late with a payment. They state that I have too high of credit card debt so they just decided to close it out. My credit score is over 700 but now, I am afraid my score will go down several points through no fault of my own. I thought if I paid on time, they could not do that. I called them and they were like, "Sorry, we can't do anything for you."

I've been a member of Chase Bank since they took over my account from First USA a few years ago. I had borrowed some 3.99%, 4.99% and 6.99% money for debt consolidation and transportation from both of them over the years. I never made a late or missed a payment (see below). Now, I get this 2% to 5% minimum payment increase that will equal $700 a month for me after August 1, 2009! I'm unemployed and get only $1200 a month. My rent and other debts that I must pay before food is equal to $700-plus, so paying this is totally impossible.

I had two WaMu Visa cards. Chase took over. I had up to $9,000 credit lines between the two cards. Chase decided last week that even though for the 2 years I've had these cards, there were no late payments, over almost double the minimum payments, that I had too much on the cards percentage wise against the total credit line and they cancelled the accounts. I went to charge a $30 order for Amazon and was notified via email that the card was declined.

I opened a credit account with Washington Mutual in 2007. I have never had a single late payment. I paid my balances in full. Without notice and for no reason at all, Chase closed my account out of the blue. Chase customer service told me that the reasons my account was closed were that (1.) I do not have a long enough credit history. I asked for their policy is on what an acceptable length of credit history would suffice. They did know. (2.) I have too many recently opened lines of credit. I opened one credit card this year. (3.) I have high balances on my accounts. My credit ratio is $650 debt and $4,000 available credit. My cards are all paid off besides one.

I posted here on 6/27/09 after Chase had raised min. payment to 5% instead of 2% of balance. In the same situation as the rest of you, I vented then. Now I would like to thank my fellow "screwed" Chase customers who posted on this site, especially (Theresa - MI, Dawn - WA, Robert - PA,) who shared their "success" after being persistent.

My minimum payment went from 2% ($262.00) of balance to 5% ($655). I have made all previous payments on time and paid more than the minimum, but this increase creates a major hardship for me. I simply cannot afford it. In order to avoid a default on this card, I asked that my monthly payment of 5% be reduced or kept at 2%.

I signed up for "e-statements". I missed my April 2009 statement somehow. I began to wonder where it was (May 6th) so I went online to the Chase credit card website where I found my statement and saw that I should have paid it by 5/3/09. I made the payment immediately and more than the minimum payment. They have more than doubled my interest payment to 27.24%. I can understand a late fee which they did charge on the next statement - but they made the rate hike on the next statement!

Chase increased minimum from 2% to 5%. Chase is regulated by Office of the Comptroller of the Currency at 800-613-6743 or make a formal complaint at their website. You can also write a letter to Chase Card Services, attn: Kelly **, P O Box 182918, Westerville, OH 43081. You should get a response in 7 to 10 days. I doubt if it will get you anywhere but it's worth the try. You can also call Credit Counseling Agency at 1-800-388-2227 or 1-800-450-1794. They are working with Chase Card customers. I was told that if it is a hardship, I could possibly get a 6% rate to pay off in 5 years. Good luck all. There will be a special place in hell for Chase executives. Sticking it to customers who have excellent credit will be their downfall. Goodbye, Chase/JP Morgan. You just made a lot of folks mad as hell.

Suddenly we found out that our credit card account was closed. We called Chase and was told a letter was sent out, and it would detail why. I was never late on any of the payments and I paid my account down frequently. The customer service department would not assist at all and was very cold about allowing me to speak to anyone. I had just paid a large amount down on the account as well. I think this is horrible because it affects my credit score which I have been working on improving.

I too have been misled by Chase Credit Card upping my minimum payments from 2% to 5% on August 1. They have been continually trying to figure out how to raise the low consolidation rates they themselves gave me for years. With this new "trick," I will have to close my account and worry about what it does to my FICO later. I certainly cannot pay a bill that has gone from $431 to $1000 a month.

I have been a Washington Mutual credit card customer for since 2007. Recently, the company was bought out by JP Morgan Chase Bank. On July 7th, 2009, my card service was terminated. I have always paid my bill on time and more than the minimum amount due. I never went over my credit limit. And I currently owe less than half of my available balance. My card was terminated without my knowledge until I went to use it and was denied. I am now very concerned what this is going to do to my credit rating. Is this legal? The customer service that was provided was very poor, unhelpful and quite unprofessional. The first agent I spoke with, Cindy **, hung up on me and the supervisor Abemar had no answers and showed no care or concern for the situation at hand.

I have a Chase credit card with a 5.99% fixed rate. Recently, they have raised my rate to variable at 11.24% now. That is almost double of my current rate. I have been paying my bill on time and have not been late. It is unfair for a national bank to treat their customers like this. Right now, they are doing so. Since the consumer is not protected, what's preventing the bank from raising the rate again? There are so many excuses they can use. All the bank wants is our money.

During the month of May 2009, I paid my credit bill on the due date, which was on May 19, because I paid it after 3:00 pm Eastern time (I live in Central time). I was penalized with a $39 late fee. I called to speak to a representative, because essentially, I was not late; I paid on the due date. They refused to drop the late fee. With defeat, I accepted that.

After several years of using my Chase credit card and never missing a payment, they closed my account without notice. They said this was based on a credit report they received; however, my credit is better now than when the account was opened. This Chase account was a prior WaMu account. When I called, they could give me no answers and the customer service person read me a script. I asked for a supervisor or manager and was told there was no one that could help me.

I, like thousands of others, got the letter stating my minimum payment was going from 2% to 5% of outstanding balance. We have 3 Chase accounts. I only received this letter on mine, not the other two. The one I received it on had my name only on the account. The other two are one in my husband's name and the other, in both our names. I called Chase three times, they said it's affecting everyone. No, that's not true. They are lying. We have yet to receive two other letters for our other two accounts. I pay on time, ahead of schedule, more than the minimum and a customer for years. They don't care. They said it's their policy to raise the minimum amount due. I contacted Bank of America and Discover, two other banks we have cards with. They said they never heard of raising the minimum amount due, they never have done that. They don't even know if it's legal. Raising the APR, yes. The minimum amount, no.

I have raised 2 Visa fixed rates from 7.9% to prime plus 7.9%. I also raised my MC rate also. I closed one of the Visas. They sent me notice saying they plan on raising my minimum payment on my MC from 2% to 5% with the August payment cycle, probably because it is a low fixed promotional rate. It’s very hard for someone who lives pay check to pay check. I have called once over higher APR and emailed over MC minimum payment increase. They just say, "I know it is hard," and change nothing. Though my credit score is presently high and I always pay on time, they keep trying to make my life very difficult.

Increased payment from 2% ($187) to 5% ($472) per month. I have a 3.99% interest rate for life of balance. I haven't charged anything on it since I did the balance transfer about 2 years ago. I have made payments of $300 per month every single month, on time. I have a 723 credit score. I can make this payment but I don't like it. I followed all the rules they created and now I'm being penalized because I didn't fall into the trap of making additional charges that they could make money off of.

My wife and I have three Chase cards. One of which I have had for over 15 years and another for over 10. The third one doesn't even have anything on it. The reason they are all Chase is because in the past, they were easy to deal with. Not the case anymore. Not only have my two cards interest rates jumped to 22% but they won't lower them even with a great payment history for many, many years and now, at least on my wife's, that carries the largest balance. They are jumping from 2% minimum each month to 5% each month. Ours is not as high as some but it'll almost equal our house payment. I understand that the money is owed as we have bought or used services that we need to repay.

My minimum was also raised from 2% to 5%. After reading about the Proactive Solutions written about on this site, I called Chase. The number to Proactive Solutions is 1-800-404-6220. They set my payment at a low monthly rate with low interest for five years. I had to voluntarily close my account. But I would like to thank the lady, who mentioned this lifeline on this site. I want to let you, folks, know Proactive Solutions solved my problem. If this helps anyone else, let us all know. I know it will make my day!

Well, one day, I noticed my statement back in June 2009, and at the bottom of my statement, my APR changed from 8.99% to 27.24%! Why? So I called, thinking it was a mistake. No, it was no mistake, as they said. And they said twice I was late in paying my bill, so they jacked up the APR without my knowledge. To my knowledge, I was never late; in fact, after pulling my banking statements for the past 8 months, it showed in four different billing cycles that I paid between $150-300 a month, where my minimum was, say, $50.00.

I filed a complaint about Chase raising my monthly minimum payment for a fixed lifetime loan at 4.99% from $220 to $565. Since then, Chase offered me a 60-month payment plan at a 2% rate and $193 fixed monthly payment. The credit card was closed, the loan will be paid sooner at less interest and less monthly payment. The crisis of having to come up with an additional $335 per month with one month notice has been resolved by the alternative payment plan.

I, as with so many others, took advantage of Chase's low-balance transfers for the life of the balance. I am paying about 5.5% interest. In my May 09 statement, they informed me they were increasing my credit line by $5000 and that I did not need to make a payment for the coming month. I still made a payment and have never been late. Then, barely a month later, they informed me they are increasing my minimum payment from 2% to 5%. This will send my payments from about $300 to $750. I'm not sure what I'm going to do, but after seeing all the complaints on this site, calling them will certainly do no good. I have kept to the terms of their offer. Too bad for me, I guess, that they are not likewise obligated.

On the evening of 7/8/09, I tried to use this card twice and once on 7/9 only to find out it was "declined." When I called the customer service number to see what the problem was, she told me it was closed and a letter was sent out on 7/7/09 to that effect (have not received as of 7/9/09). According to her, they did a new credit report and based upon that, they have cancelled my account. So, based upon Chase's decision to close my account with no fore warning, I will not pay it off as soon as I would have but instead, as I see fit.

They suddenly raised my minimum payment from 2% to 5%. When I called to see what could be done, I was told there was no opt-out. I've told them many times since then, I cannot pay it and if we could work something out. They said there's nothing they can do. My payments will go from $188 to $400/month. If I default, my low rate of 3.99% will go up to 30% in addition to fees. I can't make these payments.

I was dismayed when I received a letter telling me that the credit card rate was doubling. When I called, the lady said the new rate started the first of July and I should have contacted them before June 22, trouble was I didn't receive notice until after that date. When I asked about closing my account at the lower rate, she laughed and said no can do. If I had been late with my payments and hadn't paid more than the minimum, I could understand them not wanting to work with me, but being on a very fixed income, I can't pay that much interest. I have had this card for years and thought I was a good customer for them, but they didn't see me that way. I’m on a fixed income, it would mean whether or not I can buy enough groceries to feed the grand kids staying with me.

I have 2 Chase credit cards that had low interest rates of 3.99% and 4.99% for the life of the loan. Chase just notified me that my minimum payment would jump from 2% to 5% in August. Thankfully, I read the notice when it came in. This would take my payments from $350+ to $850+ on each card. I have not been late and have automatic payments every month to be sure not to lose the rate. I was in the middle of refinancing when I read the notice, so I decided to pay off the cards rather than wait for the inevitable class action suits.

My minimum payment is being increased on August 1, 2009 from 2% to 5% of the ending balance on my monthly statement. This means that my monthly payment is increasing from $101 to $240 a month. We are being told we have to pay over two times the amount we normally pay. This is totally unfair to a customer who always makes payments on time.

My credit card increased from 2% to 5% minimum payment. I have never missed a payment, and they told me it would be low interest for the life of the loan. My payment will go from $450 to $1100 per month. How can these companies get away with this?

My WaMu credit card was purchased by Chase. Chase kept sending us promotional paperwork and reminders that my credit card would be changing from WaMu to Chase. In one of those promo mails, I received a letter requesting me to send Chase a letter telling them that I wanted to keep my current APR, it was around 10%. Since I did not send it, they raised my APR to almost 30%. Since then, I have been trying to get them to lower it. I have offered paying the account off, closing the account, etc. They never offered any suggestions and they kept saying that in March, I may have sent a payment in late (although I have a grace period and was in the hospital).

I have four Chase credit cards. Three of them have low interest rates, and one has a high interest rate. On the 3 low rates, Chase has told me they were raising my minimum payment from 2% to 5% of the outstanding balance. On the high interest rate card, they told me they were raising the interest rate from 9.24% to 16.24%, all beginning in August.

Chase took over my Washington Mutual credit card. I pay the card off every month and have never had to pay interest. Last week, I paid over the balance and had a debit balance. They canceled my card. What is worse, they gave me no warning. I checked my account online and found everything in order. When I called their 800 number, I was told that a letter had been sent to me with a check for the extra money I had paid. Problem is, the letter has not arrived and I found out about my card cancellation only when the card failed at the supermarket, leaving me standing with a full cart of groceries and no cash.

My credit card was canceled without notice. I have a good payment history on the card, on time and always a lot more than the minimum due. They canceled the card as my credit record with reporting companies is not the best. I have always maintained this card, even when I got it with WaMu Bank almost 2 years ago. I was 1 day late with them, offshore working and couldn't make my payment on the due date. I made it the first thing when I got back on shore and was penalized $1,000 of my credit line by WaMu - only bad mark against the account.

Chase Credit Card Company has raised my minimum payment from 2% to 5%, which means my payments will be going up from $159 to $397 starting in August 2009. I've been with this company for years. They had offered me a 2.99% interest rate for the life of the loan. I never defaulted and have been able to pay down a significant amount of the balance. I'm retired and live on a fixed income and am upset about this change in our agreement, which is unwarranted. They also have raised my interest rate to 23.24%. If I default, my interest rate would skyrocket from 2.99% to 23.24% or higher. The opt-out provision is not available.

My daughter is 28 years old and hearing impaired (severe hearing loss) has incurred a large debt with Chase Bank Visa. First of all, I am appalled that Chase Bank would even grant her so much credit, based on her debt and income. Secondly, she fell behind and tried to correspond with Chase by mail (unable to speak on phone) with several attempts, response was always the same "please call urgent business or sensitive matter". In her letters, of course she did state her situation and also request recourse through e-mail, again nothing.

Chase also informed me of an increase from 2% to 5% in the minimum payment on my account. This amounts to a 150% increase in my monthly payment. Since we just loaned Chase $10 billion to get them through their rough period, this is a matter of public policy. Write to your congressmen, and file complaints with the Better Business Bureau.

I called Chase saying my laptop had been stolen from my business and that I had paid the wrong Chase card by mistake. This happened yesterday. Today, I discovered my account had been closed and that my line of credit available to me, almost $4,000, was being revoked too. I now have no card. I have never been late.

Chase Bank has used tactics repeatedly to charge the customers, like me, fees. I pay every credit card statement in full and on time. At one time, they changed the due date of payment without warning and charged me almost $150 in late fees. Now, I had closed my banking account after just being married, but my credit card was charged by an automatic payment and therefore charged my closed bank account - resulting in $52 worth of fees for a $23.00 charge after the account has been closed for 3 months. The woman I spoke to said normally, they reverse fees like this, but couldn't because of the recession. I have paid at least $200-300 in fees on this credit card in the past year, for which I never financed and paid in full every month. Needless to say, I have canceled the card.

One of my Chase credit cards is to raise the minimum payment from 2% to 5%. In September, payment will rise from $240 to $600 on that card and I know that the same thing is set to happen to each of the other two cards from Chase. One is now at $80 so it will rise to $200, so I will go from $320 to $800 by the end of the year. These bankers are the watchdogs of the economy(?). How did they not see this depression coming? Spending too much time testing their "Golden Parachutes".

I was a customer of Washington Mutual Bank for years before Chase Bank took over. My checking account is with Chase Bank. My home equity line of credit is with Chase Bank. Two of my credit card accounts are with Chase Bank. I have maintained a perfect credit history with Washington Mutual Bank, with Chase Bank, and with all of my other creditors for years. In June of 2009, my inattentiveness and a finance charge of $42.24 put me very slightly over limit on one of my Chase Bank credit card accounts. I was charged a $39 overlimit fee. I respectfully asked Chase Bank to reverse the overlimit fee as a one time courtesy. Chase Bank refused. I, later, was completely shocked and dismayed to discover that not only did Chase Bank refuse to reverse the $39.00 overlimit fee, they subsequently raised the interest rate on this particular credit card account from 9.99% to 29.24%. I have never made a late payment to Chase Bank, not once.

Chase has raised the minimum payment from 2% to 5% on credit cards that have a "fixed for the life of the transfer" low interest rate. If we do not pay the increased minimum payment, the low interest rate will be raised to approximately 20% as we will be in default. Our other Chase card that does not have "special terms" is not affected by the increase. We cannot pay the increased payment amounts. We will be forced into default with additional fees and strike against our excellent credit rating. We will be forced into bankruptcy.

I also am affected by the increase in the minimum payment rate, but I am waiting for a few weeks before deciding what I will do with my balances. Hopefully, this mandate will be changed before then. The government should step in and fix the mess they've created. If they hadn't set a waiting period before the new laws take affect, this wouldn't have happened. By moving the balances to a higher rate card, I would be letting Chase win this battle. This is a lousy thing they're doing, and they deserve the bad reputation they'll get out of this.

The payment date was changed. I have never been late with a payment. I paid the account too early to fall into their new payment window and was charged a late fee. Interest rate ballooned to almost 30%. I closed the account. I will pay off the entire account, which will make it difficult to pay for upcoming expenses due to the large unexpected payoff.

In 2007, I got a credit card with WaMu for $500 credit line. I always made payments on time and paid more than minimum balance. A year later, WaMu increased my credit line to $1500. In 2009, my card became Chase credit card. On July 8 2009, I found out that my card (account) was closed due to poor credit. I had some stuff on my credit (but all of it was 5-7 years ago). In the last 2-3 years, I have worked hard to restore my credit and haven't missed any payments on my card, my car loan, or rent. I always made bigger monthly payments, like $400-600, not just the minimum payments.

I was just reviewing my free annual credit report when I noticed an account (originally through Providian which was purchased by Chase) that I had in good standing for 8 years was reported closed by me. I was never notified in any manner. In fact, the card was still in my wallet good through 2010. I called three customer service divisions of Chase which said they had no record of the account and could not help me! This was my oldest account and with the highest limit.

I used a cash advance for a foreign loan payment in the amount of $6,300. I paid this amount off in full before the payment due date, within the same month. However, they still continued to charge me advanced cash finance charges. I told them I would be canceling my card if they did not reverse the charges and they did not care. They told me the charge was legitimate and there was nothing they could do.

After Chase lured me in with low interest rates, I transferred the balances from other accounts to this card. For the last four years, I have never missed a single payment. I get a notice in the mail late June that they were raising the minimum monthly payment from 2% to 5% of the credit card account balance.

Chase increased my minimum payment from 2% to 5% of the minimum balance. This increased by monthly payment from $225 to $565 per month on my $11,300 balance. This was a 4.99% offer for the life-of-the-loan. I have made every payment and paid on time. This could prevent my son from finishing college or could cause me to default on this loan.

I received my June statement stating, "No payment required this month" But I made a nominal payment anyway. Shortly thereafter, I received a notice that my monthly minimum percentage rate will increase from 2% to 5% starting in August. This seems to me to be similar to a "Juice Loan" tactic from your neighborhood mob guy. My minimum payment will increase 2 1/2 times from $151.00 to $375.00. How can I afford this on a fixed income from Social Security of $1,500.00 with all my other obligations? President Obama, please step in to help us million of Chase customers!

Last month, I received a letter of notice that Chase was raising the minimum payment of my credit card from 2% to 5%. My payments will now jump from around $300 per month to $800 per month. Since the bulk of the amount owed is on a previous balance transfer, if at anytime I am late or miss a payment that intro % offer will skyrocket. When I called the company to inquire why, when I have never missed a payment, been late on a payment, and always pay more than the minimum, I was greeted by an Indian man whose English I could barely understand and was told there was nothing anyone could do and that maybe I should seek budget counseling. My credit scores have always been very good. Yes, I would prefer to not have any credit debt but this is life in America. I have never defaulted on payment on anything in my life. I feel this company should be investigated for these heinous practices that are going to adversely affect many, many people. I am currently looking for a more reputable company to balance transfer the balance.

I was notified in June that my minimum payment was going from 2% to 5%. I called and was told that a decrease could be made if I closed my account. I disagreed because of the impact to my credit rating. Also, the agreement specified that Chase could only change the rules if I broke my part of the balance-for-life loan agreement. I have not and they need to keep their part of the agreement.

The same complaint as the rest. After taking advantage of the offer they made at 3.99% and paying twice the min. monthly payment, never late, Chase is increasing the min. payment from 2% to 5% "to help me pay off the loan more quickly".

Chase is raising the monthly minimum payments from 2% to 5% on some account holders. I did a low interest balance transfer offer for the life of the balance. I did this in order not to file bankruptcy and to pay the debt I owe, trying to be responsible. Now, I may be forced to file bankruptcy. There needs to be a class action lawsuit against them and I hope the government stops them. What will happen to the economy if millions of people are forced to file bankruptcy because of Chase's actions? Please do something!

Chase Credit Cards is driving people into bankruptcy by increasing interest rates on credit cards and monthly payments on existing balances. I am now suffering from financial hardship.

I called to activate the new updated credit card Chase issued me (formerly Washington Mutual) only to discover they had closed my account the same day I called to activate. No prior notice was given, payments were made on time, more than the minimums were paid on a monthly basis, and the credit card was used within the 6-month period. I was told my account had been closed by Chase and that I could no longer re-open this account. This will ultimately hurt my credit score and affect the way other businesses deal with me and any future purchases I want to make in regards to a home, cars, etc.

I have 2 credit cards through Chase, both of which were originally issued through Providian or Wamu. I have always paid on time. My interest rates are high - over 24% and 28%, because last August I experienced a problem with the website and my payments were not credited even though I made them on time. As a result, they were credited about 5 days late. Chase reduced my credit limits and increased my interest to the rates stated above. I have continued to pay more than the minimum and on time, and I have not used either card since the Fall of 2008 as I am trying to pay them off.

JP Morgan Chase is an evil force. It's not legal and not right that our agreements - and yes, we did have an agreement with Chase - and verbal assurances of the payments were given and followed through with until now! That is a legal agreement. You bet if we failed to make the 2% minimum payments, Chase could/would have taken us to court! Is the government on summer vacation? Will they give us any relief from this unjust action by Chase? I've filed complaints at the OCC and FTC websites. I've emailed my people in the US Congress. Reading these comments from other good customers who never asked for this action and who don't deserve this kind of treatment makes it obvious this is a corporation sunk to the lowest level. Good riddance, JP Morgan Chase. It's just a matter of time until you're history!

I have five credit card accounts with Chase (most of which were initiated with different companies, which Chase bought out). In late June, Chase informed me of their decision to raise the monthly minimum payment 150% (2% of the balance to 5%). Because this will raise my monthly payment about $936, I will either have to default on each of the four debts or declare bankruptcy. I have never missed a payment over the long years I have been with Chase (or any other creditor). This is an unjust, unfair, and unscrupulous action on Chase's part.

I've been with WaMu for 9 years - all accounts and mortgage. I never missed any payment, never had any fees charged, and always paid my credit card in full. Recently, I owed $28 in total on a credit card but apparently missed a due date by two days. They charged me $39 and will not remove it. I now despise WaMu/Chase. I hate that company with a burning compassion and I will do all I can to stop others from using Chase. Not that it will matter to Chase, but it will satisfy me to do all I possibly can to cause others to not contribute to that low-life company. WaMu, before Chase, would have removed the charge.

We were given one month's notice that our minimum payment on 2 accounts with Chase would be raised from 2% to 5%. Our payment has more than doubled. It sounds like a lot of the people affected also have their balances on low promotional rates. We always pay our bills before the due date. When I called Chase about our options - there weren't any. I was given a number to an outside credit counselor. It just doesn't seem like this can be legal. We have a very good credit rating. If our other credit card companies do the same. We are headed for a financial disaster.

I received a letter in June that beginning August 1st, Chase was raising my payment from 2% minimum to 5% minimum. I am carrying a balance of $16,000.00 and this will increase my payment from $320 per month to $800. There is no way in these times that I can produce an extra $500 a month to put toward a credit card. I had transferred balances to Chase in the past for a low interest rate. I have never paid late and always more than the minimum. My credit is very good. It is my understanding that they are doing this to more than 800,000 cardholders. How are customers supposed to make this adjustment? Is this really legal? You should be able to opt out if you do not continue to use the card.

In June, over 1 million customers of Chase that took advantage of their "lifetime" low interest rate 3.99% loan received notices that our monthly payments will be increased 150% on August 1, 2009. If someone could tell me in what business setting is it conceivable that the arbitrary changing of the terms of a contract makes good business sense! How is it that just because a company doesn't like how long it takes its customers to repay a loan predicated on their own terms is allowed to change the rules of the game in the middle of the game? What if we, the consumers, made the decision that we did not like the terms of the contract and we, the consumers, decided our own repayment terms unaccepted behavior?

I have recently returned to the USA to retire after living overseas since 1981. I was offered a credit card via Southwest Airlines marketing Chase card. The card was denied based on: 1. Credit reflects judgments/delinquent. 2. Delinquent obligations, etc. 3. Balances too high as to credit limits.

I was given one month's notice that my minimum payment on 2 accounts with Chase would be raised from 2% to 5%. This increases these payments from approximately $350.00 to $860.00 monthly. This increases my payments to Chase more than $1000.00 per month from $700.00 per month to $1720.00 per month. Chase promised to maintain my low interest rate as long as I paid the minimum monthly payments on time. I have never been late with a single payment and have always paid more than the minimum due. Chase raised my credit limit several times over the past few years and usually paired it with very attractive balance transfer offers.

I have two credit card accounts with Chase Bank, one was an original account and one was formerly a Providian card which was bought out by Chase. I have never been late on a payment with either card and typically pay well over the minimum payment due. This year I got a notice from Chase that due to the current economic environment, they were raising my interest rate on the card that was originally with Providian. Then, I hear that they will be raising the minimum payments on all accounts from 2% to 5%, which is going to double my monthly payments and create a fiscal burden on my family.

I had no balance on my Chase credit card. I do check (all) my balances twice a month (online), because of an incident where a cashier saved my credit card info and used one of my cards. When checking the balances last night, I found that the card with no balance showed that a $79.00 "purchase" had been made. Next to that purchase, the vendor was given as RGI.

I'm not sure what just happened. I called Chase to see what I could do about this rate increase. I have been worried for two weeks about what I was going to do. I cannot make the payment increase. Before I hung up, the girl I spoke to lowered my rate, made my payment lower than what I have been paying, and gave me 60 months to pay off the loan. The only thing I had to agree to was closing the account. That was not a problem for me. I will never borrow money from them again. I am scared that there is something I am missing here and that I will be sorry for what I just did. If not, I will be praising God for helping me in this matter, because all of the reps and congressmen I contacted did nothing for me.

I received a letter last week telling me that my minimum Chase credit card payment is increasing from 2% to 5%, an increase of 125%. This will bring my minimum monthly payment to $915 (from $367). My outstanding balance is $18,300. I am outraged and feel betrayed by Chase. I took advantage of a 4.99% balance transfer rate offer about 3 years ago. I've been a customer of theirs since 1993 and have never been late on a payment and have always paid more than my minimum.

I have been a Chase customer for over 9 years. I have never been late in making my payments and have missed any. Two months ago, I received a notice that due to some changes, I need not make any payment for that period. Then next month, I didn’t receive any statement, so I didn’t make a payment. Now this month, they send me a statement that I missed my last month’s payment and I need to pay $35 late fees charge. I called and explained them the circumstances, but I was told that they will not waive that fee! I never received the statement and I have to pay the late fee!

I received a notice by mail that effective with my August statement, Chase is increasing the monthly minimum payment on balances from 2% to 5%. This will increase my payment from approx. $600/mo to $1400/mo. During the economic times we all face, this increase is an undue burden on our family. We have a son who is 100% disabled that we take care of 24/7. We have done this for 13 years. He is now 28 years old. A lot of the balance on this card is from medical expenses. In my opinion, it is unconscionable what Chase is doing. I have never been late on any card payment to them or others.

Last year, I received an offer of 3.99% for the life of the loan from Chase. I took advantage of it to consolidate several bills I had and borrowed $18,000 on my line. About a week ago, I received a notice of loan modification that my minimum payment was going from 2% to 5% per month ($280 to $700) on my $14,000 balance. I have never missed an on-time payment. I called Chase tonight and all the lady would tell me is that they were changing the rate for all their cardholders, no exceptions. It seems to me that they enticed me into borrowing this money at a very favorable rate and now are doing all they can to make me miss a payment so they can jack the rate to 20+%. I will never deal with them again. I run the risk of missing a payment and having the interest rate "adjusted" to some outrageous amount.

Increase in APR from 10.25% to 21.25%. I had no late payments and have excellent credit. It's not right nor fair that Chase is raising rates well before Federal law caps their ability to do so.

I am one of the people carrying a low interest balance on this card. (It's my only credit card balance.) It is a combination of a 3.9% and 4.9% offer good for the life of the balance that I used for a small business I used to own. I have obviously never missed a payment, or else, I would not still have this low balance. At the beginning of June, I got a Notice of Change statement. One of the stipulations I objected to was that from now on, if I was late on any Chase instrument (not just this credit card), this credit card interest rate would default back to the standard high rate. I have a mortgage and home equity line through Chase and figured this was the first step they were taking to try to get rid of my low interest balance. So I opted out.

It's the same as everyone else. I have two loans with Chase, locked in at 3.99% for the life of the loan. The 2% of the balance, now raised to 5% is what they demand starting August of 2009. This is complete discrimination! I, like everyone else, have never been late, etc., etc., and never been late paying any of my other creditors. These loans were only taken out for dental loans not covered by my dental insurance. I had even consulted with my own bank, Wells Fargo before going with the Chase loan. Chase convinced me verbally via telephone it was the better way to go. What a joke! Out and out liars!

I've been with Chase for over 15 years. Last year, I took advantage of special offers Chase gave of transferring balances and getting a 2.99% and 3.99% rate for the life of the loan. I was notified 2 weeks ago that starting August 1st my minimum monthly payment would now be a little more than double what it’s been. It will now go from 2% of the balance to 5% of the balance, which will make my payment go from $223.00 per month to over $500 per month. When asked if I continued to send in $225.00 per month if they would start putting late fees and other fees on it, they said yes. They have some sort of "hardship" program that you can call about, but Chase still tells you what they think you can afford in a monthly payment. So I guess they'd rather have people default on their payments than take $225.00 a month to pay on it. This is bad faith - if I've ever seen it. Or maybe breach of contract! But this kind of business is typical of Chase! Time for a class action suit! Count me in on it, please!

I too have had my minimum payment more than doubled, but I have three cards with this bank. I have never been late on any payment, but it's getting difficult to maintain these payments and I may have to default. This infuriates me to no end! I closed other good credit card accounts and moved my business to Chase thinking they would do straight business. Boy was I wrong. My credit will soon be shot thanks to Chase. I feel they have damaged me financially (legally or not).

My payment due date was changed by Chase from the 15th of the month to the 9th, and I was never notified. Obviously, this resulted in a late payment. When I called to talk to someone about it, I was told "Payment due dates always fluctuate and are never on the same day of the month." I gave up trying to argue and paid the late fee. Chase increased my APR to 29.99% shortly after and charged a finance charge, before I could transfer the balance to another credit card so I could close my account with them.

Chase has increased my minimum payment from 2% of the balance to 5% of the balance. I have already complained to the Office of the Comptroller of the Currency and the NY Attorney General and am now writing to my Senators and Congressman. Hopefully, they will come to their senses before August 1st.

This company is raising interest rate through the roof and raising minimum payment 250%. I am outraged that they can do this without giving you an option. I cannot afford to pay 5% versus 2% in this lousy economy. Can anything be done to stop them? I will not be able to pay them and keep my credit score.

Chase raised the minimum payment on three of my cards from 2% to 5%. I cannot afford this increase. I was quickly paying down the balances with my life of loan, low fixed rates, but now I will be forced into default.

I have not missed or been late with any of their payments. I had a credit line of $7,100.00. I would always send a payment at least $50.00 over the amount due. Then, for no good reason, they cut my credit limit to $5,500.00, which really affects one credit score. Because of rate to income shrinks, the credit score drops with them and adversely affects you in so many ways you don't even know. I used this to pay for our rent in Florida for the winter.

Add another to this ever-growing list of consumers who have never missed a payment on anything to whom Chase has applied their increase of minimum payment from 2% to 5%. I have a lot of debt from a period of unemployment several years ago and make good money now, but with four Chase cards which were all used for balance transfers at low rates for the life of the loan, there is no way to pay them. They have raised the payment on one card after (I believe) changing the interest rate on an old purchase. So, that's a double dip. A call to Chase informed me that we can expect the same with our other three cards. I plan to take all the actions suggested in this post, investigate bankruptcy, and also investigate a class action against Chase. Worst of all, this will probably cost me my marriage. While I have always been proud to be an American, July 4th this year seemed different.

Chase's change to a 5% minimum will cause the failure of my business, the ruin of my hard-earned good credit, and perhaps, even the loss of my home. For the first time in my life, I am now transferring what little I can to higher APR accounts with different banks! The public relations/loyalty effect of this egregious move is obvious, but I can't get my head around the supposed economic benefit to Chase. Is default actually a better outcome for them than continued payment at the agreed (original) terms?

Chase Bank has notified some customers that they are raising the minimum payment from 2% of the balance to 5% of the balance starting in August. Our balances were transferred to Chase for a lifetime of the balance at 2.99% and 3.99% interest. Because of our "implicit understanding" that we could pay off higher interest credit cards with several thousand dollars of medical expenses not covered by insurance, we entered into an agreement with Chase that has now turned into a nightmare! I want the FTC to investigate the "bait and switch" techniques that I feel were utilized by Chase!

I am one of the people Chase has raised the minimum payment from 2% to 5% a month from $220 to $550. I called to try to close the account and to continue to pay the credit card off at the 2% a month. They said I could close the account but I would still have to pay the $550. I told them I would probably have to file bankrupt. I told them I can't pay this amount. They referred me to credit counseling. I have a good payment history. I have other credit card balances. I called them to ask for help in lowering my interest rate for about 6 months until I can get the 5% payments down to an amount I can afford.

I too will for the first time in my life not be able to afford my credit card payments. My husband and I started campaign to pay off all of our credit cards just at the time that my employer cut out all overtime. So I went and got a second job, and my husband works all the overtime he can as long as his employer will allow it. We have bailed out our kids on numerous times and have informed them that the national bank of Mom and Dad is closed. We were paying off our higher rates first, so most of what we have left is with Chase.

I received my credit card, checks for purchase up to my credit limit, I used one and they added a service fee to put the charge over my limit and then switched the interest from 0% to 36.6%. I have to use funds from my business to pay towards this account to get balance under my credit limit.

Chase notified me in June, of changes to my credit agreement, an increase of the minimum payment from 2% to 5%. I contacted Chase to tell them I could not make this increase minimum payment and the representative's response were "Do you have another account you could use to pay this off?" and "The payment will only be higher for the first couple of months as the principal goes down." I cannot make this increased minimum payment. The account is current and has been, since I received the card approximately 15 years ago. I have had financial hardship over the past year and half, my husband is a self employed contractor and I have had a 15% reduction in pay, yet, have been able to make all my payments. I will not be able to make more than double the payment it has been. The account will go delinquent and will damage my perfect credit.

Like others posting here, I took advantage of low rates, 2.9% and 3.9%, from Chase until paid with 2% monthly minimum. I thought I was making wise financial decisions and have held up my end of the agreement. Now, I have received the notice that my minimum payment will go up to 5% which will be impossible to pay. True, they aren't raising the low rates, but are increasing the minimum payment to an amount I can't pay.

Chase increased the minimum payment on my credit card account balance from 2% to 5% of the balance. I have a $14k balance. This change will initially result in a $425 increase in my minimum payment. My balance is all the result of promotional balance transfers with low interest rates for the life of the transferred balance. I am unable to pay this significant increase and will result in default on my account, destroying my excellent credit history. My credit score is in the high 700s. I will also be unable to make any necessary purchase in the near future, such as a new car. I have $55k home secured loans which also are now at risk of default and possibly even foreclosure. I called customer service twice and requested to opt out of the change, close the account, and continue paying at my current terms. This request was refused, and I was told the change in not negotiable.

I have the same problem as everyone else. This minimum payment increase will cost me an extra $1,030 a month total on four Chase credit cards. It says it starts with the billing cycle beginning August 1. Will the increase be on my August bill or September bill? I need to know my time frame for figuring this out. Looks like I may not be able to make these payments.

Chase is raising my minimum monthly payment from 2 to 5%. It is scary to think that they can do this, in this economic environment. This will certainly put a strain on all of us facing this inevitability in the next year, unless the economy improves drastically. The timing of this change in terms certainly seems counterintuitive. It seems that Chase is a lot like an unscrupulous loan shark. Their low interest offers are very bait and switch like. I hope that they reverse this policy before it begins, or that somehow they are prevented from doing this. A 150% increase in minimum monthly payment will be a hardship.

I was contacted by Chase and told my minimum monthly payment was increasing from 2% or balance to 5%! No opt out was offered! My credit scores are just under 800, and I have never missed a single payment to anyone that I know of in over 20 years! After fruitless attempts to resolve issue by phone, I wrote a strong letter of protest to the Chase Executive Offices in Elgin, IL. I sent copies of the letter to my state and federal congressional representatives and notified Chase I had done so.

I have two Chase Cards with the low APR or 3.99/4.99 and due to transferring balances, my balance on the cards is $18,000-$20,0000. I originally had a $25,000 and $22,000 credit limit on each card. Now, Chase has lowered to $21,000 and $19,000 which is fine. However, I received a notice just like the many others that the minimum balance will be raised to 5% from 2%. I always paid my bills on time and always paid more than the minimum payment. Now with the increase in the minimum balance, I would not have been able to pay them the $1000 and $900 minimum payment. They offered me a so-called deal with a 12% interest rate and a 465/425 monthly payment for 5 years. I had no choice to take it, as I did not want to ruin my credit rating. This should be considered a bait and scam as Chase forced me to take the 12% interest rate instead of defaulting on the cards.

I have a low interest rate for life balance transfer offer through Chase credit card. They have raised minimum payment from 2% to 5% in order to punish people with good credit who took advantage of these offers. They are upset that they mismanaged the money poorly and are now trying to get cash flow from people with good credit because "they can", as the customer service rep put it. Customers who have never missed a payment and have excellent credit shouldn't be paying for their inability to run a business. Either honor your contracts and agreements or stop making them. I may have to declare bankruptcy as I will not be able to afford monthly bills now.

We have 2 unsecured loans with Chase, one in my husband's name and one in mine. We have never been late on a payment and have automatic payments taken out of our checking to ensure that. Chase continually sends us low interest checks to use to pay off high interest loans or whatever the need. We decided to take advantage of the low interest fixed rates till the loan is paid off. In April 2009, we received a notice that on my husband's account, they were going to raise the fixed rate and if we didn't agree, then close the account. The rate would stay the same and so would the payment, so far, it has. The next notice we just received the end of June was for the account in my name saying that the 2% of minimum payment would be going to 5%. I called them immediately and told them there is no way we can make such a payment. They told me there is nothing they can do about it and I cannot close the account.

I opened a WaMu Visa account about 10 months ago that advertised 0% APR for 12 months on balance transfers and purchases. I moved $3600 in balances from other cards to this new account. In October 2008, Chase took over the WaMu account and promised to honor their original promotional terms. In April of this year, I agreed to a $1100 cash advance on this card at 23.9% APR. When the WaMu account was originally opened, I set-up auto pay from my online bank (Citibank) each month for online transfer on the 15th of each month, which is when I get paid. The due date on this account was the 19th of the month. Somehow after Chase acquired the account, the due date was moved back to the 17th of the month. There was never a problem since online payments always processed directly on the same or next day. In late April, I noticed a late fee on my statement from Chase with a processing date of 4/19. I checked my online bank records and payment was made on 4/15, just like every other month.

I have been notified that my Credit card payments will go from 2% to 5% of the unpaid balance. I have been paying off these balances according to the terms that they had me transfer balances. Now they want to change the terms. I have all my bills under control. Because of the "downturn" in the economy, I no longer have my one part-time job. This is going to push me into a corner. What are they trying to do? I live on a fixed income and this is going to be an increased hardship even if I can handle it. It might be necessary to file bankruptcy as $500 more to my budget is just not possible.

I have 3 different Chase Visa accounts, all three I pay over the minimum payment. I have never been late with payments. They are not maxed out. I, just like most of the world, took a 3% decrease in wages to keep my job. Now Chase has sent me a notice, they are increasing my payment up to 5%. This is not fair, why can't Chase be flexible with good accounts? I may have trouble surviving once these payments go up. I spoke with a supervisor on 7/3/09 and claimed that they have to raise percent to get balances paid off quicker.

This is my third post. I have the same problem but I'm not giving in to Chase and neither should any of you. File complaints with your state’s attorney general, the US AG, the BBB, your state legislator, the Delaware AG, the President via mail and go to the White House website and email him also. The main person we all need to complain to is Congresswoman Carolyn Maloney of NY. She is the person who got those stickers put on ATMs that tell you about the banks’ "fees" and she also introduced the credit card holders’ bill of rights in 2008. The new rules don't take effect until July 2010, hence the moves by Chase now. She has now introduced a bill requiring them to kick in much faster.

I received a mailing titled "Important Notice Regarding Changes to Your Account". Chase is increasing my minimum payment from 2% to 5% on my next billing cycle. Chase customer service is telling me I have no "opt out" with this change. I either have to make the new monthly payments or pay in full to avoid this new minimum payment. This is very confusing to me when banks receive bailout money in a tight credit market and overall recession to spur the economy. My current budget cannot handle this type of minimum monthly increase. I have never been late on my monthly payments and now Chase is forcing me into a difficult scenario of making ends meets.

Like all the others posting here, I have never paid a credit card bill late. I have "teaser" rates of 2.99 to 3.99 percent for the life of the loan and Chase raised the minimum payment 140% from 2% to 5% of the balance. This is unethical and I should be able to opt out by having the card closed and continue with the payments as outlined in the original contracts.

I tried to pay my current card balance on 7/2/09 before they stopped posting transactions for the day. I began trying to pay the $24.51 online to my account. When I went to pay the card, a window opened that read "This page is not available." I called the 800 number, and the lady told me there was nothing she could do to fix the problem. I asked if I could give her my account number and pay the $24.51 over the phone. She told me she could do that. I asked if they were gonna charge me for doing this since their website was not working properly. Tricia informed me that there would be an additional $14.95 charge added to pay by phone.

Chase increased my minimum monthly payment from 2% of balance to 5%. I had done a balance transfer at a promo rate of 3.99% for the life of the loan thinking that was a wise choice. When I called Chase to question this 250% raise in my monthly payment, the reps I talked to could not/would not answer my questions. When I requested to talk to a supervisor, I was told by the rep that he was not permitted to transfer me and that a supervisor would not discuss this policy change with me. I was told by the rep that this new policy was not negotiable and if I could not make the new payment that I should consult a credit councilor.

While reading all of the postings, I sense the same anger and frustration which I feel. I tried customer service and then a supervisor and then one more level, but never really got an honest reason as to why the minimum payments were being raised from 2 to 5%. Actually, the explanation was "because we can". I emphasized that I will never deal with Chase again and will tell others as well. Let's see, if there are 850,000 individuals impacted and we each influence another 2-5 (!) people... The real issue is the real reason why Chase is doing this and that is what borders on criminal. They want to be able to raise all of our low interest rates to 20+%. I am one of those who were allowed to skip June's payment and now my minimum is increasing more than 200%. I almost laughed when I heard Chase's explanation: "because of my good credit standing with the bank I qualified for this special deal". Now, because of my good credit standing, I am receiving another special offer! Please, those of you who have filed complaints, can you please share any responses that you may have received?

Some time ago, in order to get a much lower interest rate, I took advantage of a special balance transfer offer at 6.99% interest which would be valid until the account was paid off. The minimum monthly payments have been 2% of the balance. Now, I am being told that that payment will increase to 5% of the balance in September ‘09. That will increase my monthly payment to an initial amount of about $675, which is about $400 more than it would be under the 2% rule.

I received three notices from Chase on June 23, 2009, changing my terms from 2% to 5% of the minimum balance. I cannot afford the change in terms and will have to file for bankruptcy. I filed a complaint with the OCC. The OCC files the complaint with Chase and forces them to respond to you, so it would be really great if everybody on this forum would file a complaint and force Chase to respond this way in addition to working within this forum. Also, I found testimony by Carter Franke on March 13, 2008, where he spoke in front of Congress and actually threatened to do this (between the lines) if Obama signed the credit card reform act. This is a truly sickening way to treat your "best" customers, Chase!

I canceled my credit card with Chase in April. I did so because my Providian card was bought out by Washington Mutual, which was bought out by Chase. When Chase bought out Washington Mutual, somehow it was harder to find important information, like how much I owed, when it was due from the online site. I thought this was slimy so I decided to cancel my card.

First, I will say thank you to the site here; that means I am not alone in my problem. I do not know why that helps me some but it does. I have two cards with Chase; both originated with other companies that I have had for years. Like others, I received offers, I assumed because of my credit rating and I paid my bills on time. Each offer was for the life of the loan 1.99, 2.99, 3.99, etc. I admit I used the card to pay off others and for home expenses. I have gone from a balance of $26,500 to a current balance of $15,500. Each month I paid as much as I could to bring the card down. My current payment was $325 and now will range around $900 per month. I was paying $450-500 already, so that means my payment will be doubled.

Chase upped the rate on all my cards to between 24% and 29.99%. Then they cancelled one of my cards. They raised my minimum payment from 2% to 5% on two of my cards. Then a month later, they cut my limit in half on another and three days later, cancelled another. This is all on cards that were paid on time, every month, never late in over 5 years on any cards. I am getting a lower interest loan at a local Credit Union to pay Chase off. What Chase is doing is going to cause them so many defaults that they alone are responsible for creating and they will hopefully get stuck by lots of people that defaulted because of that. I hope Chase fails big. The government is stupid to feed money to these banks for them to stay open to screw all the good-paying customers.

Chase changed my terms on three cards from 2% to 5%. I cannot afford it and will have to file bankruptcy. I've contacted several newspapers, senators, congressmen, the President, the attorney general, CNN, the OCC and the FTC. The websites for most of these are listed throughout the postings below. Don’t give up! We are a million smart, organized people that pay our bills on time and have a voice in this country. Take your anger to paper and write everybody you can think of. Good luck, we'll need it!

I received notice by Chase the last of June they were raising my credit card payment from 2% of balance to 5%. I owe over $21,000 at low interest rates and pay $440.00 last month. This will increase my payment, effective August 1st, 2009, to approximately $1,080. My 2 week paycheck is not even this much. I have always taken pride in paying my bills on time and keeping my credit rating good.

I was promised a 6.99% APR for the life of my credit card balance. The rate increased to 10.24% in March, without any notification. I just found this out today, July 2. I have since sent them a complaint letter and also filed a complaint with the FTC. If the resolution is not putting my credit card APR back to the way it was, then I have no choice but to switch to another credit card or debt consolidation. I'm tired of banks like Chase and Bank of America. Any resolution other than what I stated above is unacceptable and people in similar situations, just as mine, should not put up with this. Do everything you can to stop them now. Strength in numbers!

I have received a change of terms for my Chase credit card. It went from a minimum payment of 2% of the balance to 5% of the balance. Effectively, my minimum payment went from $245 to $600 starting August. Chase has given me a lot of reasons but the most interesting is that they admit this is a burden (saying it would be hard at first but would get easier). Further, I tried calling on the phone and waited far too long which suggests to me they are overwhelmed or understaffed and probably don't want to help. I have been shifted for further review but so far I have gotten the same line as my fellow consumers, that if I qualify, I can renegotiate with Chase. Seems like the biggest bait and switch scam I know of. I am sure it has been thoroughly vetted by Chase's lawyers though.

I had a WAMU card that is now named a Chase account. I was paying 12% and now I'm slapped with a 29.99% and the monthly payment went $200 to $400 all because I got a letter saying they will change the name in January, but nothing about moving my due date 5 days earlier in May, when the due date 5 days early moved forward on my AutoPay Chase account 4 months later. They slapped me with a $200 increase. I was told "you were one day late" and I never paid late over 6 years I had this account. I never made a mistake with this account.

My experience is the same as the others. Minimum payment was raised to 5% from 2%. I can't afford it and I don't know what to do. I was laid off from a very high paying job, but at 58 years old and female I have little hope of getting another at that pay rate. Like the others, I consolidated other debt into the low rate offered by Chase so my balance is high, but I always paid on time. My mortgage was with WaMu. I can't wait to see what other fun is in store for me. Is there anything we can do?

It's the same story. Loyal Chase customer for over 25 years (Both my wife and I are even former Chase employees). We're never late or over the limit, and we had accounts at 3.99% and 2% minimum payments, which are now increasing to 5%. I was making progress paying down the debt, and I could begin to see the light at the end of the tunnel. Unfortunately, it's the Chase customer dis-service express.

Chase increased my minimum payment from 2% to 5% on three of my cards. I posted about a week ago on this forum. I have been reading all the posts since then. I cannot afford my new payments. I have an impeccable FICO score just like everybody else, and I've never considered bankruptcy. I am furious at Chase for forcing me to consider bankruptcy.

There are so many good posts today, and I find myself agreeing wholeheartedly with most of them, especially Ken from BA who calls it "internal terrorism." This corporation can, at its whim, take a whack at ruining our financial lives; and they absolutely do not care about the consequences to us. It does seem as if the government rushes to help corporations like Chase, then ignore what is happening to good people trying to pay their bills as we are. Where is the help for us when we're up against some corporate giant like Chase/WAMU?

I received notice from Chase that the minimum payment will be increased from 2% to 5% on this account. This account was used only for promotional offers at 3.99% and 5.99% in which we used the checks to make some urgent home repairs. Our current balance is just under $15K, so our payment will go from $300.00 to $750.00 per month. A few months after purchasing this home 4 years ago, they bought our mortgage. So they get $600.00 plus $300.00 escrow with another Chase card at just under $1600.00 balance at 17.24% and a minimum payment of around $40.00.

I agree wholeheartedly that Chase's raising of minimum payment by 2.5x should be viewed as domestic terrorism and investigated and enjoined by the Dept of Homeland Security! Customers should have an opt out option!