Seacret Spa Reviews
Toledo, OH
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About Seacret Spa
Seacret Spa offers skincare products derived from Dead Sea minerals. The company provides facial and body care items, including moisturizers, scrubs and masks.
- Good value for money
- Aggressive sales tactics
Seacret Spa Reviews
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Reviewed July 12, 2015
The mall in King of Prussia, P.A. has 4 kiosks in total (that I know of). They have the 2 DeJavu stands and the 2 Seacret Spa stands (both names owned by the same people). Anyway, I decided to walk to the one Seacret Spa stand because I was already thinking of getting some skin care products anyway and I know that some of their products are good... Overpriced? DEFINITELY, but still good.
First of all, I've seen these guys work their "magic" on to many people so I kind of already know what they're about. Anyway, the girl who dealt with me claimed her name was Mor. She was good at what she did, but she also seemed to have a bit of a conscience because she was never overly forceful with me at any time. I caught her lying red-handedly a few times because she told me the product was for $60 then when she would bring me to the computer to show me the price it suddenly went from $60 to $80 and she kept insisting that that was the so-called "employee discount". I told her, "you just told me 2 seconds ago over there it was $60 (which is still overpriced), now how did it jump to $80?" She never really did respond or at least not understandably. I think they make their accents heavier when it better suits their purposes too.
The other famous line they like to give is "because I'm the manager, I'm going to give you this discount but don't tell anyone" and what you feel like saying is "you do realize that that what everyone at this kiosk tells me, right?" And the discount is usually some insane price just dropped down to a lower, but still insane price. Anyway I only spent $60 on the nail kit initially but did go back later for the salt and face wash. I can't really tell if the stuff works because I don't use it regularly. Overall, not an absolutely horrible experience but definitely not appropriate sales tactics and definitely not justifiable prices.
Reviewed May 31, 2015
I purchased $800 worth of products. Was promised an email with instructions. Have not seen an email. Live 2 hours away from mall. Want to return. Feel taken.
Updated on 06/13/2015
It has been 2 weeks trying to get a refund for the products that I purchased at the Seacret Spa at Jordan Creek Mall in Des Moines, Iowa. I have contacted the company and the manager at the Mall-- they have told me that I was being disrespectful because I asked for a refund because they did not send an email with instructions regarding use of the products, I needed to call back because the manager was taking a 2 hour lunch break, that I needed to be patient because of my limited availability for Seacret Spa to contact me. It has been over 2 weeks. I spent my day off from work calling Seacret Spa corp, the manager at the Mall and then my credit card company. I don't think that I am being unrealistic asking for a refund for products that have not been opened. They did tell me that there are no refunds due to FDA regulations. I was not told that there was such a policy.
Reviewed May 28, 2015
Seacret agents are brainwashed into this Get Rich Quick MLM scam and are charged for seminars that pressure them into "changing their life" and quitting their jobs. I personally have witnessed this and the materials and I am a realist - but to them "bad energy man!" I have used the face wash and toner and it made me break out. The mud mask, mud soap and salt scrub WILL clog your drains causing plumbing issues, that stuff shouldn't be going down your plumbing. The body lotion will cause grease build up on your carpeting and on your floors. For these reasons, I will never purchase these products ever. The location of where they are actually manufactured is questionable and if the manufacturing is ethical. No thanks.
Reviewed April 29, 2015
I went to one of their seminars thinking it was just gonna be free mud masks but it ends up being a 3 hour long presentation for this pyramid scheme. I got pressured and tricked into buying some items. When I picked them up a few weeks after purchase at Arizona Mills mall it was hard to get my product because I did an online order at that Seacret mud mask event and received absolutely NO receipt or any proof of purchase, not even on the website on my account. The only thing that showed was the amount I have spent on their products.
When I finally got my products I go home and realize one of my products (the peeling milk) was a TESTER. It had been used multiple times and even had a sticker with "T" written on it. Not sure if the Seacret agent who gave me this did it as an honest mistake or thought I was stupid. Either way I am very angry and disappointed. I didn't think this company could get any worse but they never fail to disappoint! Congrats to being the worst rated company on the internet! :-) Please look at the pictures of the tester I was given.
Reviewed April 22, 2015
I experienced the same over the top, overwhelming hard sale as many other reviewers. I am fortunate I "got out" with a $70 purchase but am kinda disappointed I didn't walk away now - I don't want to reinforce their invasive sales tactics. I told my husband I felt like I'd been taken "hostage" by the overly friendly sales person ** at the park meadows mall in Parker, CO. As others experienced she took my hands, made strong eye contact, and practically blocked my attempt to leave. She would not stop even after she'd run my credit card... she continued to try to sell me more products. I finally bought the product just to get out. I will never talk with another of their reps or stop at the kiosk again.
Reviewed April 19, 2015
Had a lovely experience with a Eastern European lady called ** today (admittedly not in USA, in the UK). It sounds like my experience was much better than most -- she understood I didn't want to buy anything but insisted I try out the product so I could come back at a later date to purchase any of the product. She used the Dead Sea mineral salts which she explained would be £40 (about $60). And that these would open the pores and help the skin to breathe. However, some of the claims she made were slightly outlandish -- she pointed out numerous times that most salts had carcinogenics in but that theirs was "parable-free." She then took out some body butter which would re-close the pores whilst rejuvenating the skin. Whilst most of the Claims were probably lies, she didn't pressure sell or do anything else wrong. The company must train its international staff better than its domestic staff.
Reviewed March 4, 2015
Went to a Seacret party and specifically told them I did not want items monthly. Sent and billed anyway. Returned items to person hosting party and contacted representative. Never credited my account. Credit card would not credit because the company had my signature on documents. Of course mistake I made was trusting representative. The representative never returned my calls!!! Products not worth it
Reviewed Dec. 22, 2014
I have used Seacret body butter for a couple years and have been very satisfied with it. In November 2014 I needed a face cream so I thought I would order it from Seacret. When I received it I started using it right away. It caused my skin to tingle and sting and created more facial dryness. I contacted the company (Higar at Seacret Spa, customer support) for a refund or exchange for something else and they told me that they wouldn't refund the money because the jar was opened and used. This jar of face cream cost $64 for a 1.7oz jar. I was offered a 25% discount on my next order. She stated there was nothing else she could do. If I had known they wouldn't stand behind their product, I would not have ordered it.
Reviewed Dec. 18, 2014
I was lured to the Seacret kiosk in the Glendale Galleria by the salesperson supposedly "in charge". The products at the time sounded fine and I gave my time to learn more about them. Little did I know that the sales skills these people are trained to apply are extremely effective. While I am angry and disappointed, the fault, however, rests with me. I walked away with approx. $1,100 worth of product, made more enticing because so many creams and lotions were thrown in at NO COST. Ido, my particular sales rep, was very personable and made it fun trying out the products I ended up purchasing. Once home, it didn't take long to find out that even with the many "free" products thrown in, the prices charged for the remainder would still add up to more than I would have paid for each and every product over internet companies.
I decided to lick my wounds and consider it a lesson learned. Ido promised that he would email to me full instructions on how I should best use the array of creams and lotions I had purchased, but the instructions never came, even after several email requests from me. So I decided to stop off at the kiosk and get them personally before I was heading out for vacation. Ido, as always, was very nice and accommodating, but again he managed to add to my product woes and sold me an additional $770 worth of an additional more expensive and effective products line. So, now I had the starter set with the light blue lids, the age-defying product line with the green lids, the Premier silver boxed items and the Premier Supreme Biox or BOTO line of products, all adding to my confusion of what to use when and how frequent.
After I returned from my vacation I had still not received the promised instructions from Ido and grew now more confused about the many jars and bottles in my possession with no strategy of how best to make use of them. I returned to the Glendale Galleria to confront Ido re this neglect. Ido, however, was no longer working there and had moved on to another location or perhaps had returned to Israel. Instead Mor, the new "kiosk manager", offered his help and suggested that I prepare a list of my products so together we could figure out their appropriate use. But he also lead me in the direction of additional products even though I warned him that I could not, in the best of interest, purchase anything more because I already had way too many creams and lotions with possibly duplicate treatment uses. He lowered the prices, threw in more free stuff, and so I again walked away with another $380 worth of stuff that I really did not need.
Once home, I saw that I already had two of new purchases and was glad to be able to return them the next day. By then I had compiled a list of all Seacret items already bought and presented it to him along with my returns. He readily accepted my return but only in exchange for yet another high-end line (another mask, another face cream). Now I have 4 different Seacret facial lines when only one would have been sufficient. Whether Seacret's quality lives up to its promises, I do not know. I do know is that I am stuck with what I have purchased so far since there is a no refund policy. I am fair enough to realize that I let myself be manipulated by both Ido and Mor.
Seacret management needs to realize that they perhaps would establish a truer and more loyal customer base if their personnel would guide potential customers to the one specific product line that would best serve their age and needs. It is okay to start them with the lower end line, and then later perhaps guide them to the more expensive product that would suit their needs better, but in no case should all products be pushed or sold simultaneously, creating an overload and adding to the already establish confusion and frustration of the customer. It reflects greed and disregard for the customer. It was an expensive lesson for me to learn. In the future I will make a huge detour around the Seacret kiosk and when all Seacret products are used up, I will return to other products I enjoyed. Please stay away from the Seacret Kiosks until they learn to apply more competitive pricing and fairer sales practices.
Reviewed Dec. 8, 2014
I was in the Mall of Ga today, and was attacked by a rep at the Seacret Kiosk. First he said the eye gel was $200.00 and the night eye cream was $200.00. When I told him there was no way I could spend $400.00, he started berating me for not wanting the cream. After I told him I had no money he said "but you said you were here to do Christmas shopping...I know you have money." It was a brutal hard sell. Somehow, the eye gel was then only going to cost $63.00. That right there was enough for me to realize what a scam this was (they are willing to take whatever you have in your pocket if you cry poor mouth). Thankfully, I told him he was wasting my time, and I walked away. I am so glad I didn't buy anything, especially after reading all of these reviews. Listen to your gut and walk away from these hard sells.... Walk away....walk away...walk away.
Reviewed Dec. 7, 2014
I was trying to shop at Parkdale Mall in Beaumont, TX, when I was "accosted" by a salesman for this product. I could not get away without being absolutely rude, and I tried to leave gracefully. No luck. Since I do have problem skin, I listened quietly after telling them 8 or 9 times that I had no money. He tried to sell me a box of problems with a sticker that said $99. After attempting to leave 7 or 8 times, he came down to $29. By this time, I wouldn't have bought a pack of gum from him, because he was so annoying. I have sent emails to this Mall and a few of the surrounding stores, because people will quit shopping when they have to escape from these pests.
Reviewed Dec. 3, 2014
On 10/6/14 my credit card was charged $69.71 for a Seacret Spa product that I did not order or request. My credit card information was available to Seacret Spa as a result of a previous purchase made by me July 2014. I subsequently contacted the company to dispute this order, demanded my funds be credited back to my credit card, and that my card be removed from their files. By the way I never did receive this order as the products were lost in the mail, as per Seacret Spa agents. On 11/20/14, an incorrect credit of $ 60.96 was credited back to my card. I again contacted Seacret Spa 12/1/14 to inquire about this short and was told by the representative and the supervisor that I was responsible for the shipping fee as they do not refund shipping fees. Mind you I NEVER placed the order in the first place. At this time I have forwarded my complaint to BBB and will be following up with the corporate office, as I want my FULL refund and nothing less.
Reviewed Nov. 30, 2014
I was approached by a sales girl in the Park Meadows Mall in Colorado. Normally I am not coerced, but I started listening to her high pressure and inappropriate sales tactics. I was buffaloed out of over $800 in products. They are professional scam artists. The products may be fine, but way over priced and not sold in an honest way. I am currently working with my bank and the mall office to get things resolved. Don't be suckered like I was!
Reviewed Oct. 6, 2014
I bought Eye serum and cream from your kiosk at Park City at Lancaster PA in States from a sales lady called NATALEY. She convinced me to buy it and told me that each one is $30 and I will pay once and that the other for free, and I trust her buy it and unfortunately signed the bill for my credit card without notice that she withdrew $318 instead of $30. So she cheat me and give me very bad experience about the company that accept her employees to steal from customer. I will not buy it again and I will exert my maximum effort to warn everyone to buy your product.
Reviewed Aug. 3, 2014
One order was placed and received very overpriced. A month later even though we cancelled, we received another order charged to our credit card. We sent the order back, but will not receive a refund for shipping. WE HAVE TO PAY FOR THEIR MISTAKE. WORST COMPANY IN THE WORLD. VERY POOR BUSINESS PRACTICES, STAY AWAY, THEY WILL RIP YOU OFF. PRODUCT DOES NOT WORK , TOTAL SCAM.
Reviewed March 12, 2014
I was at a nailery that offered free facials, which I agreed to have since I'm a regular there. As soon as I sat down, the pressure was incredibly uncomfortable. I had six people standing around me taking pictures of my wrinkles and talking at me simultaneously. I felt pretty overwhelmed. They put a mask on me and then told me not to talk while it was on. Meanwhile, they kept talking to me about how they would set me up with my own website and I could start selling for them.
As soon as they took the mask off, I told them I wanted NO obligation to sell or keep buying. They assured me it wasn't like that. I agreed to buy the mask just to get some peace and get my nails done. They were telling me to hurry and get my credit card out before they did my manicure. Meanwhile, my face was blotchy. When I got my email from them, it said that they had started a website for me and I was ready to sell AND they would be sending me product once a month. I'm returning my product, needless to say. I really didn't appreciate the hard sell. It was embarrassing in the nailery and so overwhelming.
Reviewed March 6, 2014
I have checked out this company's website and know someone involved who was also dissatisfied with this company and its compensation plan. HOWEVER, just as I explained to my friend, your opportunity to make wealth is not lost. TRUST ME. There is a better way and BETTER PRODUCTS that you will and can enjoy and that will be beneficial and can be proven by your doctor. Keep an open mind, anyone still looking for an opportunity with better products and compensation or just get their energy/ health UP, please message me to discuss in more detail. I would love to help anyone I could out. I promise you will not be disappointed. Take Care.
Reviewed Feb. 16, 2014
This company will rip you off. You will be told about being an agent and you purchase the kit and when you see what they charge your credit card acct. it's more than what the price of the kit was. Hidden fees. You have no training. The products are sooo overpriced. The agents will promise you hundreds of dollars in sales. Trust me no matter how hard you try to sell these products you never will. I called the corporate office to send back my kit and did get info to send it back but was told it can't be used or past 30 days. I had 5 days left to send back before my 30 days was up so I went to post office and paid to have it sent within 2 days. But what Seacret spa corporation customer service sent in an email to me said "no need to rush product back", you know why they said this is because they did not want me to send back asap so they could make me keep the kit. Scammers!!!
Then when they credited my charge card they kept 149.00$. I called stating I sent a letter with the products and photographed each product showing no use and that I wanted every dime of 630$ back to my card. Seacret LLC cust svs rep said we keep 10% restocking fee and keep 49$ agent fee. I told her I'm not an agent give my money back. I called my charge card and said what a scam and what they did and I got the agent fee back but not the restocking fee. They will rip you off. This company should be watched by the Federal Trades Commissions office as a pyramid scam company. That's what they are. Don't ever trust them. You will be sorry!!!
Reviewed Dec. 18, 2013
I purchased the Seacret Eye Serum at my local mall. The salesman used high pressure techniques, and continuously promised me fabulous results. I took the serum with me to use when I went out of the country for the next three weeks. When I returned, my eyes were 100% worse than before I started using the product - I had bigger bags under my eyes; my eyelids were so wrinkled, they occluded my vision. When I attempted to return the product, I was told that it had been longer than 14 days since my purchase, and they only exchanged merchandise anyway. My advice is that when you're walking down the mall corridor, and one of Seacret's employees tries to accost you, put your head down and keep walking. Not only are their products expensive, they don't work, and the company doesn't stand by their products.
Reviewed Nov. 18, 2013
Product is not working!! Making false claims to make money!! I advise all people who want to try the product, please do due diligence or else you will be completely scammed.
Reviewed May 1, 2013
I was contacted a few months ago by a person who worked for Seacret Direct. The plan she laid out seemed easy enough to make money, so I went ahead and purchased the least expensive package. I was pushed from the very beginning to have what they call a WOW party. I didn't even have the product yet. So it was set up to have someone who had been with the company come and help me do my first party. I had invited as many people as I could think of. Come the big day of my party and in comes a guy that had never even done a party and was not familiar with the book we were given to guide us through the presentation. After 2 hours of playing with the product, I asked him if he was going to help me close with some of the people. Again, he had no experience with that either.
To make a long story short, all of my invites left that evening without one single agent signed or a preferred customer. I was just sick over it because I had made such a big deal over this product with the friends I had invited. I was then told I would have to buy replenishment every month, which were not cheap. So in addition to what I had already spent to get my business started, I was going to have to buy more products every month at a high price. I checked on Amazon.com and found that some of these products were half the price that Seacret was selling them to their own agents for. I kept trying and trying to get this product out there, with no help whatsoever from the original people who had signed me up.
After a few months of this and lots of money spent, I totally gave up on even trying to sell the products. However, I did find out that the people who had signed me up in the first place had made it to a higher level in the company. I learned a huge lesson from this whole experience and that is only a handful of people are making money at this company and the rest are left out to dry. My experience with Seacret LLC had been an awful one. If someone would ask me now what I know and wish I would have known then is if it seems to good to be true, it probably is. Don't get involved with this company. They are nothing but a huge scam.
Reviewed March 25, 2013
I was visiting Chicago from Canada and made the mistake of having to walk by a kiosk in an otherwise lovely mall. It was on the upper level and I was just strolling waiting to check out drinking a coffee. As I walked by, he offered me a pamphlet and once I touched it, the very slick sales job was on. I have never been scammed for that amount of money before, but he had me in the chair very quickly. It tainted my memories of an otherwise lovely visit. As I needed to head to the airport, I couldn't go and complain to anyone. The products are way overpriced, but they are so persistent and I didn't have my scam radar on as I didn't expect this in a fairly classy mall.
Reviewed Feb. 18, 2013
As Jill in UTC Mall La Jolla in 2010 (I'm a French citizen), I was contacted by a guy named Gaston or Guy, apparently colleague with a girl speaking French but speaking Hebrew together (I think). As for Jill in La Jolla, Gaston or Guy was very kind with me and did a test of his Seacret Cosmetics on half of my face. In the mirror after 30 minutes of treatment, the result seems pretty good and the difference between both sides is pretty obvious. But when he spoke about the prices, what a surprise! He proses each product (1 mask, 1 intensive cream and 1 serum) for US$500. As he said, these products are okay for a monthly care during 1 year. Rapidly, I calculated the monthly price for an apparently good care and I thought it was a bit expensive but I bought the product. As a present, I received a dead sea mud mask! Today, when reading this forum and after having had a look on internet about the normal prices, I can say Gaston or Guy in Fashion Valley Seacret Kiosk is a shark.
Reviewed Sept. 12, 2012
Everyone is complaining about being ripped off - I wasn't. I was at the Brookfield Square Mall in Brookfield, WI and I actually came out cheaper than online prices. I'm on the preferred customer pricing now and the prices are cheaper than online. Everything I bought was much cheaper than advertised online. I'm sorry there are people who went through these experiences of being ripped off, but mine was nice. He didn't even try to sell me everything at once. He just wanted to address my initial concerns. The product works amazing, I never smelled better and my skin never smelled fresher or felt smoother. I'd do it again.
Reviewed Aug. 24, 2012
I was walking along on the lower level of the Oak Park Mall in Overland Park, KS when a young woman approached me from the Seacret Spa kiosk. I told her "no, thank you" and tried to move on. She followed me and kept trying to ask me questions. I told her at least 3 times I was not interested in what she was selling. I also could not understand what she was saying because of her accent. At one time, she started to grab my hands. This type of behavior is never appropriate.
Reviewed April 14, 2012
I've ordered Seacret of the dead sea/cuticle oil on (3) different times and the plastic container is either cracked or leaking from the top. The bottle is so cheap that it breaks very easily. I gave it as a gift to my daughter and the same thing happened to her.
Reviewed Dec. 20, 2010
At this particular kiosk in the Nordstroms Mall on Michigan Ave. in Chicago, there are a group of people selling the Seacret spa line of products. The prices that they are charging are anywhere from 100% - 400% of the actual retail prices of the products as on the Seacret website.
The sales people are quite pushy, a bit unconventional, sometimes inappropriate (asking for hugs, etc. ) and quite charming. Which is probably why people (like myself) actually fall for their act. Upon doing some research, I've read about this line of products doing the same thing at various malls across the country.
Reviewed July 19, 2010
I was approached by a man selling Secret Dead Sea Spa products in the Westfield UTC Mall in La Jolla. He put salts on my hand and buffed my finger nail which came out shiny. After that, it was very manipulative sales tactics for the rest of the products. It was strange because he wasn't aggressive while making the sale, just extremely adept at answering your concerns with what turned out to be lies and exaggerations. I specifically asked if I can return the products if I change my mind, he said "yes, no problem! " It was late at night and the mall actually closed while he was still working on me. He sort of had me pinned in the chair showing me all these wonderful effects on my face. At the same time, he asked things about me and used those things as sort of ways to say I need the products, talked about skin cancer, melasma, not taking care of myself, said I was hurting myself by using Aveno products from Walmart, etc.
He made claims about the product penetrating my muscles and other claims that were questionable, but he was talking so much that I didn't have time to think much less formulate questions or disagree. I remained very pleasant throughout the encounter; I'm not sure why. I think that maybe I was a bit scared. I assumed the things he was telling me about the products and return policy were true because it was in a high-end mall in La Jolla, CA. I said I'd like to wait to think about it. He gave me stories about how nobody else could give me discounts, that he was returning to Israel, etc. I could not get away from the booth.
The mall was closed and dark and he was putting stuff on my face "demonstrating" application to his assistant who he said was being trained. He insinuated that he had stayed late for me, that his friends were waiting for him when I said I would like to think about it before purchasing. He pressed along, repeated saying no other salesman could give me the same deals, etc. He cajoled me in to buying over $1000 worth of products. He had taken my credit card and started throwing in a bunch of "free products", and said "Come on, buy one more bottle to make it an even thousand. "
I felt very strange at the time, very awkward about being in the mall alone with these two men after the regular stores had closed and some of the lights had been turned off. Now I realize I was intimidated and trying to 'make nice.' He was overly familiar with me, and I'm embarrassed to say that after the sale he said "give me a kiss! " and kissed me on the cheek. I just wanted to get out of there and got to my car in the parking garage and knew that I didn't want any of the products and would return them the next day. He had said he wouldn't be there, was going to Israel. The only product I would have remotely thought of keeping was the the nail buffer which I realized after leaving the situation I can get at a beauty supply for about $2. The nail kit's price started at $100, then he went to $50, then he gave me 3 kits for 'free'.
When I got home I went on the internet to find the kiosk had charged anywhere from 150% to 500% over other retailers for the same products. I actually totaled up the cost of all of the products (even the 'free gifts') based on other retailers such as Amazon, and the total was still hundreds of dollars cheaper than the kiosk in the UTC mall. Then I read the reviews on the products and realized the product is not what was represented, and there are scads of unsatisfied customers. They do not even contain most of the ingredients he mentioned, and do not produce any results except for the shiny nails from the buffer. I got my receipt ready to return in the morning, and saw on the bottom "No refunds, exchanges only." I was completely sick. I was given a different receipt from the one I had signed. The print on the bottom was so small you would never see it unless you looked closely, and certainly not in the dark in the closed mall. But by that time I had signed the other receipt.
Then I found the stories of the hard sales and lies on the internet, manipulative tactics and many people complaining of misrepresentation concerning returns. In the morning I called the UTC mall's management office. The concierge was very pleasant and spoke to the mall manager. She returned my call to let me know that the mall manager spoke to the salesman who said I could return the product, just bring my receipt. I went to UTC mall to make the return. The concierge had mentioned on the phone that they had other complaints about the Dead Sea Spa kiosk retailer at both the UTC and Horton Plaza malls. She said that she had almost bought their products as well.
I got to the mall and the salesman (Yoni, the same salesman as the night before) pretended to be surprised to see me. I told him I wanted to return everything. I was very ill at ease realizing he had lied to me. This is where it got very bad. He became aggressive and insulting, telling me it's not his fault I could not afford the product, then said if I could afford it then what's the problem? Am I too cheap? Commenting on my boyfriend (who was not there), challenged me when I said the prices were much too high, and changed his story on refunds. He was manipulative and demeaning. He pulled out his Blackberry and opened it to the one website that had one of the products listed at prices close to his (but still $50 higher). He obviously was all set to use this as a tactic. I had spent Friday night scouring the internet for prices and made a spreadsheet of these prices because they were so inflated.
I pleaded with him to just honor his promise to accept the return. He said he could not until I explained what the problems was, which I had already done. I started crying because I realized he was doing to me exactly what everyone else had experienced and I was very upset by his comment about my boyfriend. I am a 45 year old woman and started crying in the mall. I told him I was going to call my attorney and the mall manager. He started laughing and gesturing, saying "Call the mall manager, I already talked to him. Call your lawyer, make a scene." While I walking away to go get the manager, he said "I could return your money if you weren't so difficult." He just wanted to keep selling me, told me he could give me $400 back only because I had wasted his time and he needed to be paid.
I went to get the mall manager, told him what happened. I could not believe this was happening. The manager, Michael, said "Don't worry, he told me you could get your money back. " We walked back up to the kiosk, Michael carrying the packages. When we got there, the salesman began to get belligerent and evasive. Michael said "Yoni, you lied to me. You said you'd give her money back". The salesman accused me of screaming at him in the mall. I did not scream at him. I was not aggressive, I felt like a stupid little mouse. I said I didn't yell, that I started crying when he started saying stuff about my boyfriend.At that point, Michael became assertive and told the salesman "There is no way she did that to you. You are being aggressive and confrontational to me, and I manage this mall. You should not be making personal statements about her boyfriend. You need to refund this woman's money, and behave properly or face being removed from the mall along with your business. You cannot treat customers like this."
The salesman said "You think you're over me, in charge of me?" That was a very scary point. I could not believe this was happening at mall in La Jolla.I got the impression that Michael was finished trying to reason with the salesman and asked for the kiosk owner's phone number. The salesman calmed down a bit and went back to the evasive tactics. He said "You can try to call him but his religious Sabbath forbids him to answer the phone today," and vague reasons. Michael said "You are operating in the United States, and must obey the law. It doesn't matter if it is a religious holiday, you are operating a business here and you must conduct business according to the law."
Michael stepped a few feet away and turned his back to call the kiosk owner using the phone number Yoni gave him. At that point the salesman said to me in my face quietly "If you didn't behaved this way, I could return your money like this," and snapped his fingers in my face. I was completely intimidated, afraid to even look at Yoni, and crying again. Michael finished the call and came back over. He said "Jill has changed her mind on your products and asked for a refund within 24 hours of purchase. You will refund her purchase." Yoni argued. Michael calmly but firmly repeated the statement.
The salesman said he'd try to call his 'other boss' who might call back. Then he said one of the bosses would authorized the return, and I could return to the mall and get my money back, but the product was now useless and could not be returned to stock. I had not even taken the products out of the bags. I asked Michael to step aside so I could tell him that it was not just that I changed my mind, but I found out the products do not work as I was told and they were grossly overpriced. Michael said "It doesn't matter why you want a refund, we are not going to let him engage in further argument. This will be taken care of, you will get your money back; maybe not today but by Monday. "
We went back to the kiosk and Yoni said some things about how he needs to get an authorization, and then my card can be charge-backed, probably Monday. He said something about all I have to do is go back to the mall. Michael asked for and took Yoni's phone number. He asked me to give Yoni my phone number but saw the look on my face, changed his mind and gave Yoni his own phone number instead. I was very relieved. I do not want to face any further contact with Yoni. As we were walking away, Yonni said "You still like your buffed nails, right? " Why would he even say something like that, it was just so inappropriate and bizarre.
Michael walked me to my car carrying the bags of products. We exchanged cell phone numbers. He told me to not worry, wait until Monday, try to relax and enjoy the weekend. He said he would not be working on Monday, but I could still call him. I have never experienced this level of dishonest persuasion anywhere, including in street markets in third world countries. This was the worst shopping experience I have ever had in my life. I'm afraid I'm going to go back to the mall and go through the same verbal barrage all over again, and not receive a refund.
Reviewed June 28, 2010
I told the salesman I liked the product but did not have the money at the time and that was the only thing stopping me from making a purchase. He wanted to know what he could do to change my mind and I said nothing as I did not have the money. He said he could take a post-dated check for the following month and agreed to give me another product for a lesser price if I made the purchase that day with the post-dated check. To my surprise, the check was cashed prior to the date at which time I called my bank who informed me the date on the check is nothing, once you sign that check, it can be cashed. They recommended I contact Seacret to get reimbursed for the 3 overdraft fees of $37.50. I spoke with the company on four occasions and they promised to send me a check for $112.50 which was never done. I ended up with $112.50 in overdraft fees from my bank so the product cost me now $153.05!
Seacret Spa Company Information
- Company Name:
- Seacret Spa
- Website:
- www.seacretspa.com