Kinetic Reviews

The servers for vnet.net haven't been fully fixed yet. It's been going on for a long time and for awhile the service techs did have the issue working better and assured me it would return to normal. But it hasn't. It's still better than it was before. What happens is I open the email client, in my case I use Thunderbird. It takes at least two attempts to get my emails with the client usually returning a message to Retry, Use a new password, etc. It's the same message every time. Usually after a few tries or a few minutes I'll get through simply by pressing Retry.

We live out in the country a little bit, and AT&T U-verse just wasn't cutting it. Our neighbor got Kinetic when they put the stuff out there and he liked it. I gave it a shot, and we're very pleased. My experience with the Kinetic rep was good. He was from Sweden. He talked fast, like a used car salesman, but he was informative. He had to stop and repeat himself three or four times. The guy who came and put it in was just as helpful as he could be. And every time I've had to call the office, they're very courteous and helpful. They take care of whatever the issue is expeditiously. So it's all good. The quality of the internet is great. A lot faster than AT&T U-verse.

Since joining Kinetic, I have had a consistent problem with buffering and the picture freezing. On 2 separate occasions, technicians came to my home and after each visit there was some improvement for approximately 2 weeks and then the buffering started again in full force. As of today (6/4/26) I am still experiencing buffering but not severe. When it happens it is for a shorter period of time and of course it always seems to occur at the highlight of the show. This improvement occurred after working with a second level tech on the phone. Pricing is very reasonable and appreciate the saving I am getting!

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

I've known about Kinetic since it was Windstream. It's been a long time that I've had it. The workers who did the installation did a good job. They were quick. In general, Kinetic is a decent company. It's not too bad to do business with them. Their reliability is at about 80%. There are a lot of down days for storms or maintenance. When it's working, it works great. For the most part, it's good Fiber internet. In the past, there's been a lot of issues, but right now, the speed and the latency seem good. The promotional prices are good. The monthly prices are sometimes a little bit high.

Windstream/Kinetic all the 11 years I have had them they are the worst internet I have ever had. All the broken promises that they would fix my IP address the IT department do not know how to do job. A month later nothing has been done. I pay my bill no credit offer for the down time the internet service is not working. I have to reset my modem 50 times a day. I think just ridiculous if you ask me. I guess the owner of this company doesn’t care about customers or employees as long as the company is in business.

As usual, poor customer service and couldn't understand rep. His English was poor and he spoke very fast. His name was Edwenson. I wish I could use another service, but there is no other service in my area of Florida. Do yourself a favor and use another Internet Provider.

My mother is 90 years old and lives alone, so her landline is her lifeline. It has been broken for almost 2 weeks. A repair person came but didn't know how to fix the issue??? I've since contacted customer service who said they would call her in 24-48 hours to figure out the issue. HER PHONE IS BROKEN, so clearly that won't help. Now I call the customer service YET AGAIN, and the system is fully automated with no option to speak to an agent. It sent me a link to Chat, but that agent was completely unwilling to give me any status on her issue. I WOULD NEVER EVER, EVER SELECT KINETIC PHONE SERVICE AGAIN!!!! They are AWFUL!

Updated on 07/04/2025: After I wrote this review, I received a refund. Apparently one of the 7 people I spoke with listened to me. I still would not recommend this company due to the poor customer service and constant raising of rates.

Have had constant internet interruptions. Have had several appointments cancelled to solve problem by Kinetic.