WindstreamConsumerAffairs Unaccredited Brand
They changed the system and didn't even know it themselves. They tell us we have an "automatic renewal" contract that they put on our account. When we asked for proof they said they never send you anything telling you under automatic renewal, they just impose it on you. Ultimately they want us to pay for months of service that we don't even use! We never signed a renewal contract but here we are being shafted by Windstream. Multiple calls to resolve the issue and they don't care, they just want free money!
Installation services, and customer service is HORRIBLE!!! I waited 5 days to get internet. No tech ever showed up, as a matter of fact when the tech called me he said he had no idea he was supposed to be there, I reschedule, they send another tech out who was an hour and 10 minutes late and didn't bother to call me or nor did I get a text message after I signed up for it. So I missed my appt again, they offered no concession, no accommodations only to reschedule so here I am a Roku T.V. I just bought, I watch Netflix and until I find a provider I will be looking at the walls because this company has poor customer service skills and offers no solutions!!! Very angry!!!
Good afternoon Louise. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and get you the services you requested. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!-Andrea
Windstream-Staff Manager-Customer Experience
I'm so tired of paying a 109.86 a month for internet and phone. This amount of money is ridiculous and all the little charges add up to about 16 - 17 dollars extra of your bill. My bill starts off with internet being 59.99, tech help? 11.99 Windstream Shield which I do not recall asking for. So after that then add on surcharges and fees then turns into 91.00. Final bill 109.86. ABOUT TO GET RID OF THIS ALL THE WAY AROUND AND LOOK SOMEWHERE ELSE. Or sit at the library or McDonald's with free wifi.
Good afternoon Shari. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and clarify any billing concerns you may have. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!Andrea
Windstream-Staff Manager-Customer Experience
Over the past several years we have had very slow speeds with our internet as well as frequent "drop" out of service completely. This problem became much worse a month ago. Drop of service or totally unusable speeds. We have had to call technical support every single day for 3 weeks straight. They set up a ticket, they send a tech, who explains to us that SQUIRRELS have eaten the wires in a junction box on Cider Press Road. That because there aren't many people on service out here their management will not clear them to replace said squirrel eaten switch box. They even go further to explain that there are "tons" of wires in the box and they just splice them together until they get a connection. This usually will give us under 1mb speed for about a day until a different service tech will try and fix someone else on the line (who was probably knocked off when they fixed me) and then we have nothing or next to nothing again.
I pay $70 a month for this, all the while running my hot spot on my cellphone to get my work done. I have also been told they cannot process a "refund" on downtime until they get the issue fixed. Which according to their technicians will never happen in this area. Their service calls are given to you with an all day window, they can show up from 7am to 5pm. If you aren't home, they will leave. Even though the issue isn't even in my home. It is seriously no exaggeration that every single day we have had to have them out. And they refuse to permanently or satisfactorily fix this issue.
Thank you for speaking with me Brenda. I have provided your feedback to the necessary parties. If you need anything from Windstream in the future, please do not hesitate to reach out to me directly.Thanks.
Windstream-Staff Manager-Customer Experience
I don't recommend Windstream for a internet provider if you can avoid it. They have a franchise in our area so if we want internet service we have to use Windstream. The internet speed is terrible & very slow. When I talk to them it's always because a lot of people are using the internet. (At 2:00 AM?) I had my computer checked & it checks out ok, no viruses etc.
Good morning Richard. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to resolve your speed issues but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
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Do not use Windstream!!! Terrible customer service. We ordered new service. We were given no option for an installation day, only an email stating that the technician would be there to install everything the next day. We took off of work and díd not see the technician all day. We called 3 separate times throughout the day and were reassured that the technician would be there soon. The 3rd time that we called we were put on hold for 25 minutes while the customer service rep contacted "dispatch".
Then they finally came back on the line and said terribly sorry the technician does not have enough time to make it to your house today. After telling the rep that rescheduling was not an option for us because we could not take off of work again we were put on hold for another 20 minutes for an authorized supervisor. When the supervisor came on the phone they were rude. They told us that since they missed the appointment that day that they would be willing to come on Saturday as well as take $20 off of our bill.
We reluctantly agreed because it was Thursday and thought we would give them a chance to make it up. We were then told that it takes 2 days to schedule an installation so it would not be that Saturday but could possibly be the next Saturday or the Saturday after. So basically they schedule you then don't show up then try and reschedule you for two weeks later knowing that it was their fault all along. I would hate to see how long it would take for them to show up at our house if we were a customer and our internet quit and we needed a technician to fix it. We will not be using this service ever!
Staff Manager-Windstream-Customer Experience
I have been a customer of Windstream for several years now. I keep running into problems with their billing department. They have continually skipped a month and then bill me for two months and then of course their customary past due charges. I am constantly out of town and rely on them to email and/or text me my bill. No matter how much I talk with them it continues. I wish I lived where I could connect with a different company. It is most frustrating.
Good afternoon Daniel. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to resolve your billing issues but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
After receiving frequent offers for free upgrade to their fastest Internet speeds I contacted Windstream and asked many questions regarding the "free" upgrade and was assured there would be no charge for the upgrade so I agreed to upgrade service. They came to my house to do the upgrade and I asked the serviceman about charges and he assured me it would indeed be free. At one point he came and told me he would need to drill a hole in the side of my house for this installation. I do NOT want a hole drilled in my house but reluctantly agreed to let him do it.
He did not at any time say there would be a charge for this. When I got the next billing there was a $65 charge for the upgrade. I contacted them and they said it was for drilling into my house and they would not adjust anything on the free installation and said I had to pay the charge. I told them I did not authorize the charge. I authorized a free upgrade. I paid my final bill except for the upgrade charge and canceled Windstream. They keep billing me and are threatening to turn it over to collections. I had their service for 10+ years and always paid my bill on time. Horrible customer service...reps are rude and dismissive of customers.
Good afternoon Wanda. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right but have not received a response. I am sorry to see in your review that you chose to cancel your service. Please review your PM at your earliest convenience and feel free to respond to the contact information provided as I would still like to look into this.
I was supposed to get an upgrade on my wi-fi. No one showed up. Then I received an email saying it needed to be changed to Jan 29. I received a phone call on Jan 28 stating they were confirming Jan 29 from 8:15-12:15. Then today the 29th at 11:15 I received a call stating that the order will be done today at 11:15-3:15. So at 4 pm I called. The First Lady was so rude and said NO it was NEVER scheduled for today it’s TOMORROW!!! WHAT? I waited all day and now it’s tomorrow!!! I am so upset!!! I call back and ask for a supervisor. Shananista said I had to give all my information to verify myself first. It’s simple. I want to talk to a supervisor. RUDE!!! Very frustrating!!! As soon as I am able to I’m canceling Everything!!!
Thank you for your patience regarding your complaint Mrs. Long. It was a pleasure speaking to you today and I sincerely appreciate you giving us the opportunity to make this right for you and to upgrade your broadband speed! We appreciate your feedback and your business.-Andrea
Staff Manager-Windstream Executive Escalations
We pay over $100 a month just for home phone and "high speed Internet". The speeds we are supposed to be getting are 25 Mbps down and 1 Mbps up. We are only able to achieve those speeds. If they advertise 25 Mbps down and 1 up, they should at least be able to provide those speeds. When we tried to get 50 Mbps down they said we couldn't get those speeds due to the "wiring" in the apartment. They were built in 2005 and are fairly new. We had to compromise and get 25 megs down. Almost everywhere in the state, even rural areas, are able to get one of the nations top cable operators Mediacom Cable who just rolled out 1 Gig speeds to the whole of their Iowa footprint. But we are stuck with Windstream for now and that is probably not going to change.
Good afternoon Liam. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and get you the speeds you are requesting as we have made substantial investments in our network. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
Let's just start out by saying that this review took me over a half hour to write because my "High Speed" Windstream internet keeps going out every 10 minutes. I and my parents have had the worst experience with Windstream possible. Besides the constant outages with the internet, the customer "service" has been garbage and drown out to the extreme. We are at the point now where we are switching to Spectrum because they offer triple the internet speed for a lower price. We have a family of 5 and Windstream can only offer us 3mbps they claim for 90$ a month. Spectrum offers us 10mbps for 75$ a month.
As soon as someone in my house goes on Netflix or YouTube someone else in the house gets kicked off the internet or the whole thing just ends up shutting down. For the past 3 hours in my house, I have not been able to play video games with my friends because our router keeps malfunctioning. In the past, our internet has been out for nearly a week and Windstream customer service had the audacity to tell my mom over the phone that "eventually it will come back on, just give it a few days."
I didn't know that an internet and phone provider could cause me such headaches and overall irritation. I personally can't wait to have Spectrum installed as our provider and leave Windstream in the dust. A cup of coffee cost more than their stock does. Sometimes I think to myself that I could plug in my toaster and get a better connection and it's not like we live in the country or anything. We actually only live about 5 minutes from the physical Windstream building in our town. Yet they can’t offer us their premium industry package. Overall all my friends and family have moved on to some other provider. I would never recommend Windstream to anyone ever. They are what we in Ohio call "Garbo".
They shut off my modem. I reset it. This happened five times. They said I need a new one now. They just rent them about $10.00 a month. I said "Very well I will change companies." My modem doesn't shut down anymore! Can you guess why! Others in my town are having the same thing.
I have Windstream for business phone and internet. This company is the worst telecom company in USA. My main phone line has no dial tone for almost two months. I have called 100 times. They keep saying they are going to send someone to fix it, but no one even called to ask fix the problem. Now I want to port my number to AT&T. They are letting my number to be ported or release it. Do not get internet or phone from this company.
I placed a web order July 15th, the rate was $50 for internet, modem rental and unlimited phone. Got the first bill, figured it was activation charges, it was $100. Paid it. 2nd bill was also $100, so I called, talked to a Chinetha **, forwarded my email confirmation showing my quote. She said she would have a supervisor call me back. Didn't happen. So I emailed her again, and called her direct line, no reply to either. Called every week for 6 weeks now, no reply. Called main line when I got a disconnect notice, gal said same thing, supervisor will call. Asked for an order or confirmation number or email saying we talked. "I can't do that. Someone will call you." I've paid my $50, this month also, and I get home... disconnected.
Was on the phone with them for an hour today, they said the best they could do would be to give me the rented modem, remove the rental charges for it, (So if it breaks, I'm on my own!) redo my account at $65 including taxes, and I still have to pay the past due balance of $110. (Could not explain that to me, as she said she can't look up anything on my account past 90 days, so could not tell me what happened to my first $100 payment). I asked why my aunt, who literally lives down the street from me, has the same bundle, with more gigs per month, for $65/month, she said she can't tell me what my aunt's plan is, but it's not available on my street. I HAVE to have internet for my son to do his homework on his Chromebook for school, and have to have a landline for my elderly mother. Had to take the deal, REALLY not happy with it. At all.
I first signed up for Windstream and paid there amount they wanted and took a hit on my credit report as a inquiry. Waited for my appointment and they never showed up, Finally gave up fighting with Windstream, but fact is I have a inquiry on my credit report for the lack of doing what was agreed, now I have to wait 2 years for it to drop off. Sadly that's damage to my credit report and hinders me from loans and gives me more high interest on a loan, Very aggravated with Windstream not taking the inquiry off for their mess up.
Filed a report over 24 hours ago on Windstream landline and internet outage after a few hours. Was advised it will be up to 48 hrs before resolution. Contacted Windstream again today and same response that it would be tomorrow before someone is on site. Very frustrated with poor response.
I haven't had service since last Friday! Monday they said I would have a service tech by Wednesday (which was pushing it because we run our business from home). Well, he never came. I called at 4:00 and they said, "No worries. He was still coming." I call at 7:00 and they say he called and no one answered. I have my call log, no one called. She then said her supervisor would call me tonight... he didn't and I still have no service. They feel no accountability and are the worst provider I have ever dealt with. Only person who could talk to me wasn't even in this country!!! Never use Windstream, they are horrible!!!
Windstream has contacted me, after their investigation they zero'd out my bill. Their response was timely and they expressed how sorry they were for the inconvenience. I only regret was that this could not be solved with my initial call to Windstream business.
Official request to port my phone numbers from Windstream to another company on July 17 with a request to complete by July 28. Windstream would not port my numbers until July 31 (said they were not porting any numbers the week of the 24th). This made me go 2 days into my next billing. I have a $423.56 bill from Windstream for service July 29 - Aug 29. I was told "Too bad, we don't pro-rate." I do not believe I should be responsible for a month of service that I did not receive when it was Windstream that delayed the port, not me! I am not trying to get out of paying for the additional days of actual use.
I had Windstream install Internet and Phone on July 6 2017 at a quoted price of $54.92. I asked for a total price that I would be charged on my Monthly Bill and this is what I was Quoted. I also asked for my payment to be taken out of my Bank Account and gave them all my info so I wouldn't have to worry about my Payment.
On Oct 09 2017 my Phone was Disconnected so I called to see why. That said for non-payment of Bill. They said they had no Record of Bank Info. They said they sent paper bills to me. I told them I had not received any Bills. They looked up the address they had been sending the bills and it was a total different address. They said I owed over $400.00 From July 6 to Oct 9. I told them that was not Right and they told me that my bill was over $100.00 a month. I told them that was not what I was quoted and they said it didn't matter that was what I had to Pay. I am Going to cancel my service with them and try somebody else. They were supposed to have someone else to call me back but that has not happened. I think this is the way they get their customers by Quoting one price and charging another when they have their service connected. Poor Customer Service!
Windstream bases their contracts on lies and fraud. They constantly confused us and gave us the run-around. Windstream initially came to my house when I was finishing the build-out in Kennard, Texas. They offered me a bundled deal with Dish Network along with Windstream Phone and High Speed Internet. I was told that the Internet would be finalized in my area within the month and that it would be up and running before we moved in. Each month after that, I had to call Windstream and constantly dispute the bills because they hadn't finished the Internet installation on the corner. 1-year goes by and still no internet. They charged me penalty after penalty time and time again.
My wife and I were always on the phone with customer care and financial services disputing ungodly charges. It became so bad that Dish suggested that we should break away from the bundled package and just pay separately; which we properly did. Even with separate accounts, Windstream continued to pay the Dish bill (as we did) and Windstream subsequently charged us. Although we showed Windstream the Dish bill, we were told that we still had to pay $333. We disputed, Windstream sent to collections, we paid. They had us. We paid way too much for not even having internet, wi-fi, phone, etc. Seems as though it should be illegal for them to promise something that they never delivered and charge us for it. I'm through with them.
Good afternoon Charles. My name is Andrea from Windstream's Executive Escalation's Department. I sincerely apologize you have had to endure such frustrations with Windstream and getting your billing information correct. I would be happy to take a look at your account and see what we can do.Thanks.
Staff Manager- Executive Customer Relations | Windstream
On September 8th I submitted a request to start service through Windstream's online portal. I received a confirmation email and was scheduled for installation on the 15th. I called on the 10th to see if there were any sooner appointments as I had a day off work and was told no, so I kept my scheduled appointment for the 15th. I then received two more confirmation emails prior to the 15th. Then the morning of the 15th at about 10:00 am I receive an email saying my order was placed in "held status". So I do what any normal person would do and I call the number they provided to contact with questions. The girl I first encountered sounded like a 12-year-old snotty brat. Her customer service capabilities were extremely poor. I was told that the technician didn't even go out on the call because there "weren't enough facilities" and that I would be updated within one week as to when my service would actually be installed.
One week! For an order that was scheduled and confirmed for installation! So I asked the snotty rep to transfer to someone above her. I was then transferred to "Christy" whom tried to explain the held status. So, apparently there are not enough "facilities" to accommodate the residential area I live in. And when one customer discontinued service they can use that port for other surrounding customers. All that is lacking is a cable running from my house to their "facilities". So I'm then told this requires a call to the engineer and the engineer has to "build a port" for services to be delivered to my home. And of course they don't work on the weekends and have up to a week to respond!!! Are you freaking kidding me!? So, I then ask "Christy" to elevate the situation as I'm a new customer and feel as though they have done nothing to address my concerns. She states she has emailed back and forth with the engineer and is awaiting a response...
Monday comes and I've still heard nothing. I sent an email to their customer service department on Friday followed by another phone call on Monday morning. That call started with "Kyle" who didn’t sound like he even knew where he was, to being forwarded to the "Held Orders" department where I was once again forced to leave a voicemail message that has yet to be returned. The big picture here is that this is extremely poor customer service with someone whom is trying to begin a business relationship with a new company. Do not send email confirmation of appointments and then not communicate as to why your installation has been placed in "held status".
Extremely disgusted by the lack of knowledge that their customer service personnel seem to have and the lack of follow-up communication. Not sure I want to give this company a dime of my hard earned money when thus far they've done nothing to earn it. And please, do not apologize to me again Miss snotty customer service rep, your apology does nothing for me. It certainly hasn't gotten my service installed has it!?
We have filed numerous complaints since 7/19 about lack of phone service. You can not get two people to tell you the same story, This company must spend more time training their people how to lie than they do trying to provide service. They say they send people out to repair and when we call to report same problem, they say ticket closed, but we still have same problem, drop calls, no dial tone, get message number no longer in service or disconnected. One service repairman tried to call us and said he got number disconnected while he was working on our problem. Two repairman have assured us it is in their station, one actually said the station was so outdated and junk and no way could fix until they updated and all he could do was pass up line. Tonight we still have problem and they could care less. If you are thinking about Windstream, don't. Run for your life, no one needs to have to deal with this.
First of all I have called and called and other people in my area has called for the same problem for the past 3 years or more. If I could I wouldn't even give them a star. Our lines are awful up in the air, when it rains or snows it cuts off the phone and net. Wires inside of the air lines are showing and everyone has told them that and even our technician told them that every time and they refuse to fix them. Where I live I have no cell service and I have really bad health problems. Like a few months ago I really needed a ambulance but guess what no dial tone due to rain, so I had to wait hours for my net to come on but still no phone and I had to message a friend out of state to call ambulance for me and come to find out I had a heart attack. But I'm to the point that I'm going to refuse to pay bill and take it over the corporate office and plus go to county attorney to file a law suit. Get your crap together Windstream and Get this fixed or there will be consensus. Thanks.
No other provider in the area have to use Windstream. Started with 3mb that at best was marginal. Having to do school work and most times was unable and used phone as hotspot, had to call in to talk to a rep as their chat did not work. Advised to upgrade to 20mbps. Okay, What's the real cost. Can do it through my account online. Oh boy. Online there is a checkbox for no landline wanted, great first time for that hope that means no billing as well. $39.99 plus $9.99 modem rental that will be the about the same as I paying. Nope not available in your area have to go with 12mbps.
Okay, What's the cost have to wait for first bill have taxes and surcharges. Keep asking should be around $50 to $60 but because of taxes and surcharges cant say wait for first bill. Bills ever since you guessed it $96 plus I call in an no explanation just that is what it is, line charge has to be there rather you have a phone or not to provide the service. Also there is a fee for the upgraded service on top of the service they cant provide. I have even tried emails. Again they are the only service in our area so I have no choice but to pay rather it works or not. The speed is what they have stated for the most part, weekend lag and night time is relative low. False billing practices as well as billing for a phone that is not used is my issues.
I have been a loyal customer with Windstream Communications for 5 years. It has given us nothing but problems since we got it. I cannot tell you how many phone calls I have had to make to customer support over the years. We have constant issues with the signal dropping all day long a lot of the time and others, we have no internet at all or no dial tone on our phone. The phone service is terrible!! A lot of the time when we do have a dial tone on our phone, there is so much static on the line that you cannot hear anyone on the other end. Every time there is an issue, I call them and let them know. We have no other choice for internet where we live or we would NOT have Windstream! They take weeks and yes, back in June, they took a whole month to fix it!!! I have never in my life had to deal with such horrible customer service!! They tell you that you are a valued customer, but that is a lie!! I know that I am not the only one!!
The BBB has a total of 203 reviews of them and 196 are negative, 5 are neutral and only 2 are positive. There are also 2,062 complaints! That is a lot!!! That is just the few subscribers that have actually taken the time to fill out a form! I can't imagine just how many there truly are out there. Truly the worst company all the way around!! We have been lied to again and again about these "updates" that our area was supposed to receive back in 2014 and they have never been done. The technician we had come to the house at the end of June said that where our lines are, the trees have grown around them and they have been chewed on by squirrels! He said that because the trees are on someone else's property, he cannot cut any of them without permission.
He told us that all he was able to do was to switch our lines to one of the other lines there and that it was only a temporary fix because there is a 25ft cable that he said he would put an order in for that would help. It still has not been done. Our internet went out again most recently on Thurs., Aug. 17th at 10:30 pm. I was told on my first of many phone calls to customer service that it would be fixed no later than the end of the day on Sept.6th! I said, "You do know that's almost a month away?" That is unacceptable!! Absurd!! I have never had to wait that long for anyone, who I am paying monthly, to come take care of their problem!! After numerous phone calls the last 4 days, I have been told it would be the end of the day by this Fri., Aug 25!! I said that is ridiculous to have to wait a week!! My daughter is home schooled and does all of her work and classes on here! Today was her first day!!
I did receive a message from Amanda at Windstream a few hours ago saying it would be fixed by the end of the day tomorrow. I will believe it when I see it. I just want to make you aware that Windstream is the most unprofessional company I have ever dealt with! Is there anything else I can do to get them to make their customers their #1 priority as far as fixing issues in a timely manner? No one should have to wait several weeks to a month with no internet!!! I live in Piedmont, OH. I wonder how many other customers in my area have this problem??? I know I can't be the only one!
I have had Windstream services for about three years now. For the last year I opted out of my Dish service which was originally bundled with my phone/internet, and tried Kinetic TV through the internet only. It was marginally good at best and the image regularly chopped up as the max speed on our street (infrastructure) was slow. Fast forward to today, and I decided to cancel my service altogether... about three days past the new month’s billing cycle. They don't prorate, so they are going to charge me for the next months' usage even though I had them disconnect the service! FIRST STRIKE against them.
It has been 11 days waiting to receive the return equipment envelopes (or they will charge up to $100 per piece of equipment). WHAT!!! How long should I wait??? So I tried to contact them again today and neither their CHAT function, nor their EMAIL function works!!! So I must now call them. SECOND STRIKE!! When a telecom company can't even get their customer support system to work other than snail mail or phone call... then... the company is done! I will never recommend them to anyone ever again nor use their services ever again. Thank you.
When I contacted Windstream 2 years ago to begin service, they said that I would receive 6mbps. My internet has been slow since I got it, so I called to see how much it would be to upgrade. Meanwhile, my bill went from $45 a month, to $60, to $70, and now $92 a month! They scheduled to have a tech come out after the speed test. Said it was something on their end as to why I wasn't getting the speeds I was promised. The tech was scheduled for a Thursday and showed up on a Monday, when I wasn't home (and I scheduled off for that Thursday).
The tech said that my area isn't even capable of 6mbps, and that they would drop it to 3. So for two years, I've been paying for something I can't even receive. This drop has caused me to not even be able to use my internet because it is so slow. So not only have they been falsely billing for two years, but they raised my bill to a price I cannot even afford. Then this tech calls to follow up to see how my service is going, says she will call the following day to perform another speed test and never did. All they have done is lied to me. I'm done with this company.
Called Windstream 4w ago to try to lower my bill of $79/month for phone with unlimited long distance/caller ID/voicemail. First they said they'd drop it to $65/mon for same service (vs. cable charging <$30 for same thing). Then next day they turned off my long distance. Then told me it would be $50/mon for DSL internet and phone. But would have to wait 2w for activation. Then when I said I needed long distance back since they was their mistake they said they'd do temporary long distance minutes for the 2w.
Then surprised me 2w later saying I'd need to be home from 8-5pm the next day. Never mentioned that before, then said they'd disconnect my cable modem which I'd clearly said not to touch as it was different company and not even connected to their lines. Cancelled new plan completely and now got latest bill which is $6 MORE than original plan and after losing long distance for 5 days last month. Good news is totally cancelled account with Spectrum cable phone now for only $19.99!!! Good riddance to Windstream!
I have reported this to BBB that Windstream charges me differently monthly when I have unlimited service. This company is getting extra money out of customers illegally. Once the BBB got involved it improved but now has gone back. They are ripping people off on their bill and somebody needs to stop this. I hope they go out of business because they do not deserve to be in business.
This company has to go! Problems on and off since April. Takes them 7 days to do anything. Story too long to print here. I hope Mr. Windstream reads the notes on my old account and the new. They didn't bother to tell me about which changed the phone number to my business. No wonder the phone stopped ringing!!! They have no clue!
Windstream expert review by ConsumerAffairs
Founded in 2006 Windstream Telecommunications is a publically traded company with headquarters in Little Rock, Ark. They provide Internet, television and home phone services. Customers receive a discount when they bundle multiple services. Not all services are available in all areas. They currently have residential services in 18 states.
Live chat: Customers with questions or problems can use the Windstream website’s live chat feature. Representatives are available from 9:00am to 9:00pm on weekdays.
Extra features: Windstream offers caller ID, call forwarding and call waiting. Voicemail services are available for an additional monthly fee.
Lifetime Price Guarantee: The Lifetime Price Guarantee Plan will remain the same price for as long as the customer has phone service with Windstream. This plan includes unlimited long distance calls.
Online guide: Home phone customers can download the Feature & Information Guide. It has directions for using extra features, troubleshooting advice and helpful tips.
Best for: Windstream is best for anyone interested in VoIP calling and/or those interested in bundling multiple services.
Windstream Company Information
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