Straight Talk Wireless Reviews

First Phone: ZTE Merit, when switching my phone number over from my AT&T phone. Their customer service, after being on the phone with me for over an hour, deleted the sim card and hung up on me. I had to wait over 2 weeks for them to send me a new sim card for the phone to get activated. I still had my AT&T account and was not without service. Got the new sim card, got phone number switched over and was given my service time plus the cost of my AT&T account given to me in service time. I have been using the service for a year with no problems. The Merit was my 1st smart phone. The internal memory got filled up with updates and could not get more updates due to the lack of memory.

Walmart sucks and their service; a trillion dollar company and they use folks from Mexico and third world countries and they don't understand English and are brain dead. I spent 4 hours to change a number and still a day later can't get voice mail started. Christie do something with your company. Employ Americans and stop getting rich by screwing over your employees and American.

I have been trying for two weeks now to put a new telephone that I ordered from these people in service. I have spent countless hours on the telephone with their customer service representatives without success. The people that I keep getting connected with at their CSR telephone number are all located in the Philippines and their accents are so thick that I cannot even understand most of them. I have been sent two NEW SIM cards along with the one that was delivered with the telephone and have been promised with each of them that there would be no problem getting my service renewed. What a joke!

I purchased 1 full year of unlimited service from StraightTalk.com @ $546.73. Somehow, it sent it three times over to my bank account (debit card) for a total of $1640.19. I called ST and asked them to take the hold off the extra two charges. I was told to check my account in 24 hours and call back if it was not rectified. 24 hours later, I check my bank account, ST talk did NOT remove the hold on one of the extra charges, AND took $546.73 out of my account twice. They deny that they did so, and refuse to credit back the extra $546.73 and remove the hold on the remaining $546.73. They owe me $1093.46 and are refusing to correct their mistake. They keep issuing "tickets" and telling me to call back in 24-48 hours, saying IF I am entitled to a refund it will take 1-2 billing cycles. They've also said up to 3 months. This is absolutely UNACCEPTABLE! Can someone PLEASE help me with this?

Straight Talk is pure **. Such slow connection speeds that it makes you want to break your phone. And when you do, good luck trying to visit their website to see anything. Because it will not load. They are so slow when it comes to internet that it becomes a joke I am even paying for unlimited service...... Maybe if they had an option to exclude their ** unlimited slow internet service from 45 a month plan I would keep this ** phone. By far one of the ** phone services I have used. I would rather sign up with a contracted service to make sure I don't have to deal with **. Thanks.

I went to the Straight Talk Website to the BYOP program to see if my phone was compatible to use with their product. I put in the IMEI number and the site said my phone was compatible and also gave me a list of SIM cards I could purchase and use. My phone was compatible, a Blackberry Torch 9800. So I went to Walmart and purchased a SIM card kit. At Walmart, there was no sales associate to help me find the SIM card kit I needed. When I purchased the kit, I was not told that I had two weeks to return it or that it was non-refundable.

Purchased Straight Talk plan via walmart.com. Information provided prior to purchase indicated tracfone was compatible with Straight Talk which, according to information on Walmart site, had purchased TracFone. Convinced that, if on walmart site, that straight talk was a viable company, I used my Walmart credit card to make purchase. After receiving necessary PIN and additional info via e-mail, I attempted to add minutes to phone but was unable to do so. With some difficulty I found contact info and contacted Straight Talk. After some effort and time I was eventually able to speak with a rep who transferred me to their "tracfone division" which then transferred me to several other reps, none of whom was willing, or able, to do anything with respect to rectifying the problem. Given the run around for more than an hour on the phone with Straight Talk, I gave up and went to my local Walmart store. While trying to help me, the electronics department associate spent more than one-and a half futile hours on the phone with Straight Talk but to no avail. Straight talk skirted the issue and passed the associate, and me, to several supposed "executives" who then offered a 120 minute plan as a resolution.

Straight Talk International Plan - When I try to call some of the Indian mobile numbers it gives a voice message "You have to Hang up now" and gets disconnected. When some of my friends try to call me on my mobile, I do not even receive the call. Instead they immediately are diverted to the voice message and they are unable to reach me from their mobile. I complained and also called up the customer service and call center and the same problems exists.

Straight Talk reps researched our phones, told us that they were compatible based on the IMEI number, sold us activation kits to the tune of $120... When we tried to activate the phones we were then told that the phones were not compatible and that the kits were not refundable.. What a ** SCAM.

I normally buy 30 day plans online. I bought one last night and when I pressed 'continue' it normally goes to the next screen, shows what I am purchasing and prompts me to approve purchase. In this instance, when I pressed continue, I received a text message saying that I had bought 30 days and my end date was 4/14. Then I received another, then another. It charged me for two additional 30 day plans. When I spoke to them this morning they said there was nothing they could do about refunding me the other two plans. I asked to speak to a supervisor but was told that I could not. Suffice to say I will no longer be with "Straight" Talk.

The cell telephone quit working. I called the Spanish speaking customer service representatives four times. No help at all. The telephone still does not work. The last time the Spanish speaking service representatives just kept passing me along to the next person. After the fourth person, who asked the same questions over again, I just hung up. One Spanish representative said he was going to reset the telephone number. He said to hang up the telephone and wait one hour. What he did was deleted the telephone number. This guys just do not give a damn about helping people.

We called Straight Talk to make sure our Sprint iPhone 4s would work and we were told yes. My son proceeded to pay $14.99 and the $46.52 to activate the phone. Fast forward to almost a month later when our Sprint contract is up and they are disconnecting the next day, my 18-year-old son reports that the phone is still not working and Straight Talk is giving him the runaround. I made 12 calls and chatted with 8 different people, all said that it would work, gave a activation sequence and said it would assign a number in a matter of minutes to hours. I was even told our account did not show activation or funding and that is why it was not working 3 more times. They charged me the $14.99 and the $46.52 again and again. The last call at 8:40pm said we must wait for 24 hours before it would be assigned.

After giving Straight Talk my credit card for their auto-refill service on two cell phones, I noticed they had been using it three times each month (instead of two). Over the past 3 months, I have spent several hours on the phone with several different Straight Talk agents, and their supervisors who assured me that their records were correct and that mine were wrong. They strongly implied that I was either mistaken or was lying. I have spent countless hours on hold, and have been cut off 5 times. I have sent them copies of my bank statements by FAX, emails, and letters - to no avail. One supervisor who said her name was Chiroon confirmed that the triple overcharges were occurring. She promised to extend our service end dates in lieu of a cash refund. The service dates were NOT extended, and the triple charges are continuing.

Act 2 same as act 1. 2nd refurbished phone worked less than 1 day & screen went blank. The following day my wife fell and broke her fibula, ankle and 2 bones in her feet while I was at work. She crawled to her phone to call for help and you guessed it, it didn't work.

Been with Verizon for about 15 years. Wanted to save some money. Purchased two new unlocked phones. Ordered ST SIMs and monthly access card. Spent several hours online and on hold trying to get my phones activated. Finally activated next day. Immediately knew there were going to be issues. Both new 4G phones were barely getting signals using the AT&T SIMs ST sent me. While a true AT&T service phone was getting excellent service. Tested them out driving around my home area. Many areas within a 2 mile radius had no service at all - could not make or receive calls much less data. Started researching ST. Find out that ST phones will not roam. But that still didn't explain the poor reception between a ST AT&T and a true AT&T.

Still out over $600.00 for defective new Apple iPhone. Also out over $200.00 for defective LGL55c cell phone! Calls are now harassing me and harassing emails from 18774302355, Website does not work right and no place left for recourse!

Someone once told me that paying a lot does not guarantee you get a lot, but paying a little always guarantees you get a little. Well, that is certainly true with Straight Talk! I have an LG Optimus Showtime. It's about a year old and it's been a great device. My complaints are not about the phone, but the service itself and the poor customer service!

Had Straight Talk for 2 weeks. Ended up with NO Service for no reason twice in one week. Calling customer service is a nightmare in itself. They hung up on me and I ended up having to blast them on Facebook in order to get help. They decided on their own that I needed a new SIM? Why? It was working fine until they turned my service off. Second time, they told me I had a new phone and needed to activate it??? What?? It worked fine for a week until you turned it off? They are not at all organized, they barely speak English, and they provide false information - did you know that they have access to only 25% of major carrier towers? That is why service is spotty and unreliable. Then, they decided to disconnect my service (then why were they sending me a new SIM??). So I could not port my number back to Verizon. WRONG. These guys are horrible - don't do it. So glad I am back to Verizon.

I've been working with them for five days only to have them say they cannot add my phone. I even transferred my T-Mobile number. I was assured that this would work. Long story short, I was out of a phone for 5 days only for them to say they cannot do it. My phone is ruined because it’s coming up as activated and they are saying it’s not. I'm out of money, a phone and the phone is essentially no good! They've offered no solutions. I'm contemplating legal action.

We made the mistake of placing an order for their iPhone 5s paid for overnight shipping. It didn't even get shipped out until Fri., we placed the order Mon 2/17. Before it was shipped we called just to cancel. They wouldn't let us cancel the order. No one even had a clue what was going on with our order not even a "supervisor." They then tell us to refuse the package when it arrives which was this Mon., 2/24. Now they are saying it will take up to 30 days for them to refund us. Are you freaking kidding me, over $700 and it might take up to 30 days to refund? This is ridiculous. We have placed numerous orders online and done returns. We also worked for Amazon. I have never once heard of a refund taking up to 30 days!!! This company is a complete ripoff. None of their employees even know what is going!! Don't believe me. Read other posts on this page. Wish we would have before we ordered. Also an FYI, their phones don't support any updates that the manufacturer may do. This is the worst customer service I have ever encountered. I would never even think of treating customers this way!

Straight Talk is not helpful when a client has a problem. My phone has not been working right so I call them. They tell me to send my phone in. What am I supposed to do in the meantime without a phone? Does not make sense, my phone is getting worse, won't hold battery life for more than 2 hours. I would NOT send anyone to buy from this company.

I decided to switch from Verizon $50 monthly, no contract - to Straight Talk. Little did I know that this entire Straight Talk clan is amateur, at best! I paid $79.88 for the phone and added the 2 year service plan for $7. The man told me all I had to do was call the 800 number or go online to have my new phone activated. Hmmmm. I got home, opened the phone package then got online to the Straight Talk website. I entered the serial number and the system kicked it out as non-valid, so I called the 800 number. After being on hold for several minutes, I was told that this Straight Talk phone I bought could not be activated. I needed to return to the store - 35 miles away - to have it re-scanned. I explained to the girl that I had night blindness and it was starting to get dark, here in AZ. She switched me to her supervisor, who gave me the same run-around. So I called the store... and got the same BS from them.

I have been working with Straight Talk for 3 days now, and it has been an absolute nightmare. They have forced me to use a T-Mobile SIM card because they claim that it's the only reliable service in my zip code. The problem is that T-Mobile clearly only offers 2G data service. Yes, 2G was not a typo. Effectively, my brand new Nexus 5 is completely useless as a smartphone if I am not at home where I have wireless available. They point out (and rightfully so) that there is only 1 AT&T tower here, ignoring my comments that it is a very small town and that 1 tower has great line of sight everywhere, and is located on the exact same site as the Verizon tower that I was fairly happy with for the past 2 years, with 4G LTE the past 6 months or so.

On December 12th 2013, my cell phone wouldn't turn on in the morning. So had to call straight talk,and they said my phone couldn't be fixed over their end. Now mind you, my phone was just about 1 month over their warranty. So therefore my phone was just over the year that I purchased it, so I consider that still new. But in any event, they didn't care, and told me I had to buy another phone. So I did, online at straight talk.com, and on December 19th I got my first phone only right from the start it wouldn't work as it had network connection problems, very dysfunctional phone. So I kept calling straight talk and telling them the phone don't work. So after many calls and emails, they finally tell me I need to send it back for a replacement phone.

If anyone happens to start a lawsuit against this poor excuse for a company, please count me in!

I called before I decided to make a transfer to ST to make sure the phone I wanted would work. I was told Yes the Moto X will work. Went online bought the phone for $261, then went on ST bought access code $17, then the service card $45... in the end still waiting for all of it to start working.

After almost 5 hours (3 different calls), we could not get service on our phone. They told us to go buy another phone, maybe that would work. Even though we are clearly in the service area and can get service 15 miles down the road. They would not refund our money for the service that we couldn't use. They are a joke. Please do not waste your time or money.

Have straight talk lg. Numerous problems! Contacts disappeared, no messages, no phone space. Can't message, message back. No space. Application disappeared. Google play store apps say no space. This is second phone, another will be coming to exchange phone again. No refund ever!??! Supposed to be 2.5 g only. Not have 1. Such a let down?!!! robbery!!!

This is the second time I tried Straight Talk. The first time they never could activate my phone; I finally gave up and left them the $30 (remember, NO refunds!). Last month I decided to give them another chance. I cancelled AT&T and got the $45 program with Straight Talk. It was a hassle but I thought worth it. The first month was okay, I used 1.8 GB of data. The second month my data slowed down to a trickle after only .5 GB. So I called customer service. I got several different answers. All of them started out with "yes we can change that, you were throttled down but it was a mistake." Every time it ended up with "sorry we can't help you."

My daughter bought an activation kit through Walmart. She decided to buy this, because like most of us it was cheap. Not the kit, but the monthly plans. She went to their website to see if her iPhone 4s was compatible. The website said yes. She does what the instructions says to do. It's not activated yet, so she calls CS and someone says it is compatible and she will have to wait 24 hours for it be fully turned on. OK. Whatever. She calls CS yet again and someone else says her phone isn't compatible. WHAT?! UGH!

I have been w/ ST for 6 yrs, they have been good, bad, dumb, jerks & awesome. We have had to have many replacements phones over the yrs & usually no problem as long as you request a PHYSICAL AIR BILL, which is they send an empty package to your home by FedEX & you send it back w/ your phone in it. This is the only way it will get to them & be right, the "email label" is nothing but a bar code that will not work & your phone gets lost in the mail.

I had an auto-refill set up with Straight Talk, and my credit card company changed my credit card account because of the Target hacking problem (and they knew I had shopped at Target at the vulnerable time). I got a text and an email from ST saying my credit card had been refused and that I needed to call them, which I did, only to go round and round with an automated system that wouldn't take my "press one" or "press five" or anything - it just kept repeating the menu and finally told me I had an invalid entry and it disconnected. I redialed and did this about six times before I gave up and went online to their website. I tried to update my credit card info there but it kept again going round and round, never telling me what was wrong. After several frustrating tries, each time having to type in my credit card info AGAIN, I finally sent an email to customer service (from the "Contact Us" menu). No one has ever contacted me and my service was cut off, so now I'm headed to the store to buy a different cell service. Warning: Straight Talk may seem cheap, but the customer service is non-existent!

First off I would like to say that I never write reviews and I always promoted Straight Talk. With that said, I feel like people need to hear my story... Unfortunately, my phone was manufactured incorrectly (not receiving all my texts and when talking on the phone it was echoing back my every word). The only solution was to send it back to Straight Talk through the mail and going without a phone, even though I spent the extra money for the Walmart warranty. I reluctantly sent my phone back on Jan. 27th 2014 and was told I would get my new phone sent to me as soon as they received it (3 to 5 business days). I called Feb. 7th 2014 and was told it was going through processing and would be delivered in 3 to 5 business days.

I purchased a phone at Walmart 4/2013 and Jan 25 2014 my phone quit working. I called Straight Talk, they were to email me a label to ship my phone to them and once it was received they would ship me another phone. Jan 26 no email, I call them once again say they will send an email, Jan 27, 28th nothing. I call again they say they will send a label by mail. Once received, ship the phone and they will ship me a phone. They received my phone 2/5. Here it is 2/18, I have called, I have sent numerous emails, finally have a tracking number with N/A for day of arrival. I have paid for a month of service so I can at least check my voicemails. I am so disappointed in this company, it makes me sick!

I purchased a $30 card instead of the $45 card. I called Straight Talk to find out if I could just pay the balance so that I would not have to purchase another card. I was told that they could activate the card for 20 days and then I could purchase the $45 card or I could take the card back to the store. Now everyone in America knows that once you scratch the card it cannot be returned. I was then transferred to Lylann and she told me that she could activate the card for 19 days (I guess I lost a day because I was transferred) and then purchase another card. I tried to explain that it would mean that I would be spending over $80 for one month. I told her no and hung up. She kept calling me back until I told her that I no longer wanted to speak to her and she then said that I was stupid for not reading the card before I purchased it. What the heck is going on?? Do we as consumers have to be subjected to the rude individuals at the call centers out of the country????

I don't understand why there is an option to load your card now or put in reserve. I paid for 30 days up front so my card should run out IN 30 DAYS not cut off any time left on my phone which I already paid for. That is a question that should not even be asked but they did I said now and they STOLE 12 days from me and I think they should give a little customer service and fix that but they don't care. SOME CUSTOMER SERVICE. I THINK THE NEWS COMPANIES SHOULD PUT IT OUT THERE so other people don't have time STOLEN FROM THEM.

I returned the Samsung S3 in early January. When the replacement was shipped back to me it was scratched all over. The touch screen didn't work properly and the screen got so hot it burned my granddaughter’s hand (literally). When I call ST I get these CS agents that don't understand a lick of English and they just run a script no matter what you say. I have returned my original 425.00 Samsung S3 in early January and I have returned the faulty replacement phone on Jan. 21st. It's Feb. 10 and I still do not have a phone... and I paid for a 45.00 service card. ST is a scam if you ask me, and I plan on filing a formal complaint with the BBB.

My wife purchased a phone on Straight Talk website. She has had service with them for 3 years now without a problem. We activated the phone on January 22, 2014 using her same Straight Talk number. Her phone and service were perfect until January 26, 2014.. Her service end date was for the 27th but her MMS and internet quit a day early. We called and was assured that if we refill the account, it all would be restored. We added the $45 a day early and sure enough it started working. At 12:20 am it shut off the data and MMS again... We called customer service at 8 am next morning and was told their system shows everything active.

I have been trying to call customer service for two weeks because the internet on me and my sister's phones is not working. The customer service person told me that they upgraded their network so I will have to buy a new sim card. I reminded her that I requested an AT&T sim card when I bought the service last May. Her response was that there is nothing she can do, so I asked to talk to a supervisor. She placed me on hold for two hours, coming on the phone every 10 min asking if I still wanted to wait.

My family and I have been trying to use Straight Talk for about a year. There have been nothing but problems. The people that work for them do not know what they are doing and do not care about your service. Very hard to understand them as they are foreign and do not speak English very well. We all have smartphones and cannot get data outside of our house or we have to go to a WiFi location, McDonald's, etc. Messages do not always come in and no pictures can be received. My minutes will be running out and we will be changing companies. Straight Talk will lose 3 accounts because of us and I will not ever recommend them to anyone.

Problems with the phones internet started shortly after purchase Samsung Galaxy Centura. The phone freezes while using the internet, usually while trying to log on to a website. The time is never correct. Always kept the phone updated. Called their customer service # on numerous occasions and was instructed to call from another phone so they could troubleshoot. The representative told me there is nothing wrong with the phone, yet the problem persists. The call center is in the Philippines, difficult to understand these people. The troubleshoot consisted of me logging on to a website to see if it worked. The phone has froze up several times since and continues to do so. I would recommend anyone else but Straight Talk wireless. No customer service at all and the products/service are generic at best.

Straight Talk has by far the WORST customer service of any company I have dealt with in my entire life. They are completely incompetent and under-trained. They have also lied to me to get me off the phone. Promising one thing, only to be disappointed. I have called about this particular issue FOUR (4) times and just checked my account to see that; again, I have been lied to and will have to call AGAIN for the fifth time. My issue is Straight Talk royally screwed up my phone transfer. Story short, I ended up buying a year long service plan + a 30 day service plan + they gave me a free month for the huge mess up on their part. That means my service plan, with all the time added up, should expire 3/4/15.

I ordered a micro SIM card through this company. Was told it would be shipped to my house the next day. Well needless to say it never came. Waited all day at home for them to bring it. When it never came I called Straight Talk for someone to tell me it was never shipped out and I would have to wait another 24 hours to get. Well when you take my money I expect to get what I order on the promise date. If you can't stand by what you say don't say it. The bad thing is Straight Talk might not be such a bad company, but the people working for the company.

Since the start of my 30-day cycle (January 11th) my data plan has been super slow. Websites take forever to load. They offer 2.5 Gigs of 4g LTE data a month. However upon calling them today to resolve this issue I was met with a nightmare of hang ups and people that had no idea what they were talking about. The result was always the same. They would tell me I had reached my 2.5 GB limit and that was why I was being throttled. However, since January 11th I have only used 387 MEGABYTES of data. They would then precede to send me to an automated message telling how I could "best conserve on my data". I even had two customer service reps say they would call me back on another line and they never did.

I called Straight Talk to order service for my phone. They charged me 16.23 to activate and I prepaid 1 month which was 50.38. After many hours on the phone STRAIGHT TALK could not activate my phone, so therefore I asked for my money back. The representative said they do not issue refunds, even though I never was able to get phone service. I never was able to make calls or receive calls. To this day my phone does not work and they kept my money. To my knowledge, when a service is charged and service is not rendered, this is called THEFT. Straight Talk has no idea what the meaning of CUSTOMER SERVICE is. They only have representatives that take your credit card info, not any that resolve issues.

Purchased the easy exchange program. I sent my phone to you guys last Wednesday January the 1-18. I still have not received my replacement phone back and it's been 11 days now . Every time I call I get the same reply ..."Your replacement phone is being processed." This has been going on since 1-18-2014. I have been told a different story every time I call about where is my phone. They tell me it was sent out via FEDEX but they don't have a tracking number. They told me it will be here in 3 days from Wednesday, January the 29th. However now they are telling me they still have it in the warehouse. It's being processed. And they refuse to let me speak to a manager stating they are busy with other callers, I was on hold 45 mins 2 times today and still no manager. I would like to know my tracking number or get a refund for the phone they still have.

I wanted to bring my Verizon Samsung Convoy (awesome rugged phone) and I do not need a data phone. After looking at their online BYOP form, I was convinced that I could use it. I wanted to verify it with their representatives so I used their online chat agent and they could not confirm unless I purchased their Network Access Code (NAC).

I am so disgusted with Straight Talk that I can't even see straight. My phone will not work right and Straight Talk even said that something is wrong with my phone. But I've been waiting on them to do something about it but it's been two months and still nothing. Well I've given up on the Straight. I'm gonna let my min. run out and change over to another phone company that actually cares and I would not advise anybody to go with Straight Talk cause you will be way disappointed.

In September 2013 I purchased a new Samsung Galaxy proclaim cell phone from Straight Talk cellular’s website. I paid $105.00 for the phone and with it purchased the first month of air service and enrolled in auto refill billing where they bill your credit card monthly for the air service fee. The total was around $158.00 for the phone + one month airtime, there was no activation fee. I received the phone in the mail within days.

For a year, Straight Talk billed my account automatically each month. I chose them for their low rates. But when my credit card changed my account number (same account), Straight Talk cancelled and started a new account at a higher rate, with automatic renewal. Since then, they have deactivated my phone twice, and their representatives and managers have not been able to find out why. Also, for the year I have had Straight Talk, when I make a call, it goes through 30% of the time; the other 70% says "Call Failed, Try Again." To sum up: You get what you pay for.

I bought the Samsung Galaxy S2 from Straight Talk last year and I loved my phone so much! I paid damn good money for my phone. A couple months later something went wrong with my phone and they told me to send my phone back and they'll send me another phone. Well, they sent me a refurbished phone that didn't even turn on! Ridiculous, right?

I had Changed to Straight Talk because I was not wanting to go into another contract. So I ported my number over and had them for approximately 4 months. They kept sending me messages about paying ahead, how I would save and I paid all the way up to the end of the year. I had someone hack into my bank account right after I made the purchase. I tried to alert them to that and they did not care whatsoever. My phone went dead and would not charge. I called them and they said they did not stand behind their phones and I had to call Samsung. I paid nearly $400 for the phone. Samsung said because it was TracFone they would not back it. Walmart said they would do nothing. So I was out the phone. So I said okay, just refund my minutes I had purchased and they said any prepaid minutes were non-refundable. So I was out the minutes also. I said, "Are you kidding, You sent me e-mails about how there was so much advantage to prepaying or I would have not done that." And they refused to reimburse those. They stole lots of money from me. They should be reported to every entity that regulates them.

This company is not upholding their own policy. I was lied to and refused the ability to contact a supervisor. I sent my old phone into Straight Talk about a month ago to replace it. I was told by 5 different people that my phone was processed and shipped on 5 different occasions. After about a month of hearing it was shipped I called back today to find out why I never received if. I was told by a rep that I am guaranteed to receive it by tomorrow as it has been past the 3-5 day limit. I called FedEx to see if a shipment was scheduled for tomorrow. They informed me there was nothing picked up from Straight Talk whatsoever.

My phone was a Samsung Galaxy Proclaim which was a $200.00 phone .Did not last very long .They replaced it. It didn't last long. Here came my next replacement which was a Samsung Galaxy Centura. I told them I did not want this phone. Well you know the rest of the story. This phone is just like the other, battery will not hold charge .On the phone like always with them for an hour talking to 3 or 4 different people. Come to find out the replacement phones are reconditioned phones. You have one year warranty and are sent a reconditioned phone. All I wanted them to do is send me a different kind of phone and I would pay them the difference. Why would I want another Samsung? So I send an e-mail to BBB and see if they can help. Just have to wait and see.

We decided to try ST after seeing so many commercials for their "unlimited talk, text and data for $45." I initially went online to their site, and checked our AT&T Samsung phones to see if we could participate in the BYOP program. Using our phones' serial numbers, it said we could. So we went to Walmart, and they were out of the kits... sent us to another Walmart further away. We asked them if this was CERTAIN to work with our phones, and they said yes. Bought ONE kit, thankfully... and it would NOT work.

Twice I have ordered a Straight Talk card on Walmart.com. Both times, I have never been sent the Pin. Customer Service says "they are not responsible for lost items" so I am out $90!

Very bad dealing with helpline service of Straight Talk. Very little help. I bought a unlocked phone at a great price from overseas. Ya, you say by American but all phones are made out of the United States. Just cause you buy it from an local phone service does not mean it was made here. I check the IMEI number on the phone and they said the phone would work. Had to buy a SIM card. New phone has 2 SIM card holders, sent me a sim for AT&T. Signal is weak at home. First they said I would be on Verizon towers, did not happen.

I have purchased several Straight Talk android phone that have very low storage memory and low system ram the phones apps stop responding and close or the phone freezes completely. Also if they throttle your data speed reducing your data speed, they will tell you to get your data speed restored you will have to purchase another 45.00 service card. They have extremely poor and unskilled customer service and no support on the phones. The data is not unlimited. There's a cap 2.5 gb. I've lost money on unused minutes because they say no refund on service cards.

Without any notice, Straight Talk closed my account. I had an active account for over three years that was paid for monthly using a credit card. When the account was set up, the ST rep stated that I would be notified if a problem arose with the monthly draft of my credit card to insure that I would not be caught without phone service. In this case, the credit card expiration date had changed and ST made no effort to contact me, but disconnected my service. It took two days to get a cursory response from ST and still no mention of the cause of the problem. It took four days, numerous emails and finally a phone call to get problem resolved. I was informed that it is not their (ST) policy to notify customers of billing issues. This whole issue could have been resolved with two emails, notice and reply, and there would not have been such a delay in resolving the issue. Customer NO SERVICE at it's finest!

Service terrible. Calls can't be completed. Call lost. Voicemail doesn't always work. Incoming calls can't be answered because answer button don't work. Phone shuts off while calls being made. Should I go on???? My old cheap trac phone worked 95% better than this one.

I purchased two "Bring Your Own Phone" activation kits from Walmart. Nowhere on the packaging does it say their service may be incompatible with Verizon phones. We didn't find out that Straight Talk cannot provide service for my husband's Verizon Galaxy phone until after the kit had been purchased. Walmart WOULD NOT take back the unopened package. Strike One for Straight Talk. According to the package instructions, my AT&T iPhone 4 should have been compatible. However, none of the supposedly AT&T compatible SIM cards would fit in my phone. Each of the AT&T SIM cards were about 1/8" too small. The only SIM card that would fit was for T-Mobile. Straight Talk cannot provide service for my iPhone.

I got my phone without the back plate. They won't just send me a back plate saying that 'we can't…' which really means 'we won't...’ Either drive all over Indiana back to the retailer, or send us your phone. Do without any phone for weeks and we'll send you another phone, maybe a complete one. No customer service or consideration at all. Just quote policy and this and that to avoid actually helping a customer.

My nephew has an unlocked Pantech Burst which he had been using with the Straight Talk T-Mobile sim card. There is two other unlocked Pantech Burst in the family which we also are using the Straight Talk AT&T sims. My nephew had me buy him the AT&T sim so he could switch out of the Straight Talk’s T-Mobile sim. We went to their website and activated the new sim and changed the APN settings as per their instructions and purchased a 45.00 service plan.

We purchased a Straight Talk phone online from Straighttalk.com for my daughter in early November. It was paid for, shipped to her at college and she activated the phone right away. All was fine and she used it without incident until she came out of work on Dec 29th to find her phone deactivated. We contacted customer service immediately and were told the phone was returned to the store and refunded. Huh? We have the phone in our hand. After about 6 hours of phone conversations over the last week with customer service reps repeatedly telling me I had returned the phone and was refunded money for it and they had verified this with the store, I am thoroughly disgusted with Straight Talk.

I have an issue always being enrolled in Auto-Refill every month although I NEVER choose that option when I call to refill my phone. I have had the charges go through the bank at the wrong time and bounce, causing me to have extra charges on my account. I called them several times and they say it was a "glitch" in the system or that unfortunately I must have chosen the Auto-Refill option accidentally and they cannot reverse the charges or give me a refund. This company is lousy and If I had any other choice for phone service in my area I would stop using them. I do not want a contract phone and T-Mobile or Sprint does not work in my area... and you can hardly ever get anyone who speaks English well enough to understand what they are saying. I think the BBB should shut them down.

Purchased the Straight Talk phone from Walmart last week, Dec. 2013 and have been waiting a week to get service initiated. Spoke with one customer service rep who did not help at all, called the next day and spoke with 2 other reps. Took over an hour on the phone. Sent me another SIM card since I was transferring a phone number to Straight Talk from another company, and she told me as soon as I got the card to insert it in the phone and the phone should immediately start working. Took a week for the card to show up, finally did today, 1-3-2014, inserted it in phone and you guessed it, no service. Called customer service again and now they are telling me that it will take another 6 hrs for the transfer. Now this is ridiculous! Absolutely lied about the whole process. Will never buy another phone from this company at all.

I have been Straight Talk for a year. I know my service will suck about 10 days before my service day ends so I live with that. I don't ever call customer service because I know it's a beating and for $50 a month, what can you really expect? So I had the chance to start having my phone paid by my employer. I called Straight Talk and asked if I had my number ported if I could get a new one - NO PROBLEMS they said. Called Verizon, they called Straight Talk and 5 mins, my number was changed over and my new NOTE 3 was flying high. I call Straight Talk back to get new number. Give it 24hrs, they said.

So in April of 2013, my contract was up with Sprint and I decided to save some money and get a Straight Talk phone. Activation was okay. Even though everyone spoke English no one really understood what I was saying. I had to repeat myself at least six times and I couldn't understand them either. Fast forward I've had the phone for three months when all of a sudden I get a loading circle and it's saying it can't connect to network. I called, put in an order request for another phone after speaking to customer service for an hr; I call back the next day only to find that they didn't have that order request and I was told wrong, I would have to send them my phone and they would have to receive it before I would be sent another phone which could take as long 3 weeks.

I purchased this device, and the extended warranty. The speaker part of the phone will not work. I called Straight Talk and was told the device is defective and can be replaced BUT here is the kicker. They expect me to send them my phone which I pay close to $50.00 a month for the service plan, then WAIT for them to get my defective phone investigate the issue, then they will send me a replacement phone! After being on the phone close to an hour, this is their policy. I will be looking to change to another carrier, and I guess purchase another phone with better customer concern, and better warranty coverage. It does not seem reasonable to me that I would be paying for a service that I can't use under the so-called belief we will credit your acct once you get your replacement phone.

I called to reactivate a used cell and add air time on Thursday, and they said to call *22890 to reprogram my cell and I should have service within an hr. Well 24 hrs later and no service, I called them back. Turns out they had added the time to someone else's cell whose number was so different than mine that they could not return my time. So there's 45$ down the drain.

I had no problem with straight talk for 4 years. I never had to contact customer service though. I had to send my galaxy II out for service and transferred my number on 12/5 to my old precedent. No problem. Once I got the II fixed and tried to transfer the number back is where my problems started. First the rep kept insisting that there was another phone number associated with my account, never was. And then he changed my number. Eleven hours worth of phone calls and finally on 12/25 I at least have the precedent working with the correct phone number. I use the phone for work too and I have many customers angry at me. I am ordering new phone from someone else. And if I hear 'I understand' anytime in the near future I think my head will explode.

Today and for the past few weeks, I have been needing assistance from Straight Talk Wireless. If you are looking for great customer service, you will not find it here. This company has cheap phones and service. In August 2013, I decided to change my service and go with Straight Talk Wireless. I went to Walmart and noticed the same phone I used for the past 3 years was for purchase at $129.00. Of course, I have never paid that much for a Blackberry Curve and once it died 3 months later, I now find myself in this wireless twilight zone. Walmart no longer sells the Curve but I can order it online for $59.00. I was unable to wait and needed to purchase a new phone immediately.

Purchased 2 30-min air times online for my children's phones and they gladly accepted my money but the phones won't work. I get an unregistered SIM on the phones. Called CSR which is in India I assume because you can't understand them. I tried all suggestions from them and they finally said that it might take 24 hrs to accept. It didn't. Contacted them for a refund and was told there is no airtime refund. Sounds like theft to me. STAY AWAY.

Changing the family's phones over to Straight Talk, New Free Phones, new start (Not). Jump thru hoops to get the 3 phones activated. Not one of our better experiences. The online account was even more confusing to initiate, and to no avail. I finally have all 3 phones on one account, thinking I could pay for all 3 monthly contracts at once, not. I still had to pay for each of them separately? I'm told to dial *611 and your troubles go away, I will have to try this next time. Customer Service Period is difficult as most of them thru out the land of fast money.

I had a different problem with Straight Talk not refunding money. They double billed me for almost a year. I notified customer service and provided all bank records. Customer service said they didn't double bill me despite bank records showing they did. Went thru Executive Resolution Dept. several times and they also told me they would investigate. I faxed records several times and I was also ignored. Clark Howard of HLN News told me to file a complaint with the FCC. He said that was the only way he was able to get their attention with problems he solved.

I purchased a phone and a $45 card. When I Received the phone and activated it, it only worked for 1 day and then the power button stopped working. So I contacted customer service and they had me return the phone for a replacement. It took 3 weeks to get the replacement phone back and when I finally got it to connect to their network I find out that my service will expire in 6 days. I then contacted support one more time and spent over 30 minutes trying to explain to them that I had only had a working phone for 2 days, the rest of the time it was "being replaced." I was told there was nothing they could do to refund the airtime that was wasted. Finally after asking to speak to a supervisor I was told they would give me 7 more days. So I pretty much paid $45 for 2 weeks' worth of service, what a ripoff. Everyone be aware and avoid using their service.

I purchased a Straight Talk phone for my elderly father that promised the features we were needing Along with this a 60 minute phone card. The phone never worked, would not activate here as I came to find out later after weeks of phone calls and being shuffled to various dept. I finally made a corporate contact, submitted all my necessary proof of receipts they had tried to send two different phones that had none of the features I needed. They were not programmed for our area and would not work. I never received my refund for phone cost and minute card and even had to pay for shipping handling, and tracking charges to return a phone I had never ordered or wanted. I am out about $60.00+. The corporate offices promised my refund. It is 6 months later, and still get no return to my calls and no one has ever contacted me again. I want some sort of fulfillment of my spent money for a product they sold that wasn't even for my area, and this phone was needed desperately for my elderly father.

I have the unlimited plan for $45 a month which is supposed to me unlimited internet, talk, and text. My internet stops working all the time and I need it for GPS. It's annoying to call them about the problem because it's horrible customer service. Every time I call it sounds like the same person every time. I swear I think it's only two people working the phones. It's the same one woman and man! When I call I have to set aside at least an hour because that's how long it takes to get things resolved. I left Sprint to be with this company to save money but I guess you get what you pay for. I am very disappointed, I might look into Boost Mobile or some other company.

I just checked my checking account and Straight Talk posted 3 payments in one day where there should have been only one. I have spoken with five different people (given different names - however, they sound like the same individual). When one person could not answer with regards to the refund (which was almost $100) they either kept me on hold for a lengthy time and when I asked to speak to a supervisor, I was told they would only tell me the same thing and when I was directed to a supervisor (HA! HA!) I was told that it would take 30 to 60 days for the refund to be posted to my account. RIDICULOUS!!!!!! I am reporting them to the State Corporation Commission and the Better Business Bureau.

Straight Talk's customer service is non-existent! I spent well over an hour and traveled supposedly around the world to try and reach "customer service in the US, Miami" to no avail! I was told that there was no one to help/explain their plans and subsequent final plan costs. The customer service people just ran me from one inept person to another with no answer to the total charges of auto pay plan at a higher amount than if I purchased the same thing at Walmart! It will cost more than 2 dollars monthly for the "convenience" of auto pay. I Do Not recommend them!

Bought phone at Walmart about 3 months ago and it worked great. 1st month I was using internet a lot, mainly YouTube as I had no tv or radio. Even as I had just moved from out of town, as soon as I watched videos for a few nights, my bars suddenly went down and they are white. I can make phone calls but have no access now to even search an address or phone number on internet. I'm being charged 50 dollars a month for their so-called unlimited data service. I'm being charged $50 as they snuck in a 5-dollar charge in. Is there anyone left in this country that is honest?

I was sold a defective phone at Walmart, on Oct 3, 2013, because on Nov.17th my new Blackberry died. Walmart was useless, they have idiots for cashiers who haven't a clue about customer service. So I was told Straight Talk would handle my problem. Then the nightmare got worst, horrible customer service, non-English speaking reps, I got a different story every time I called. Then once they received my defective phone they lied and said it came in later and I had to wait another week to get my replacement!! What kind of customer service is that.?? NONE! They were very scripted in their responses and that was even so after speaking to a supervisor!! Being a new customer and you can't get a direct call to a live agent I will be rethinking my cell phone service.

I bought the iPhone 5 with a prepay service of Straight Talk in a Wal-Mart, their address is 1100 Lejune Dr Springfield IL. They sold the phone to me at the price of $700.92 (Tax included), and I told the guys that I would stay in U.S for only 6 months. So I never thought this would be a locked phone and I didn't know much about the way of buying cell phones in U.S. by the way. When I got to think about if I can still use this phone I went to Wal-Mart and called Straight Talk, what they told me was just "Yes, the phone is locked and we do not unlock it", and I called Apple's customer service and they also said they could do nothing!

Spent over an 1.5hrs trying to get a supervisor on the phone. The representatives are very poorly trained and farthest from courteous. The service is also lousy. The phone stopped working out of nowhere and the company refused to reimburse me the monthly charge or the cost of the sim card. These guys definitely lost by business! Customer agent Jane I.D. #** does not value her job.

I roll in auto repay three days before my service ended. The day my service ended my phone did not refill and I was without when I needed my phone the most. The customer service is the worst stupid people in the world and can barley do their job right. I’m so over Straight Talk’s lack of good service. They suck.

I had been with Cricket for several years (drop call) and cheap cell phone that cost a lot but only lasts a year... So a friend told me a bout Straight Talk unlimited... My data would always run out before the end of the month with Cricket.. So unlimited data sounds great... I mean the last time I checked, unlimited was defined as endless... So I believed Straight Talk was the answer... Man was I ever wrong... I did not believe any cell company could be worst than Cricket... but Straight Talk is the worst of the worst.

I think this is the worst service that you can use to call your beloved ones. No one responds properly when you have a difficulty using this phone/service. Being a Straight talk customer for the past 1 week, whether you believe it or not I kept talking to them for more than 3 days to find out the problem with international calling plan that we purchased initially on the basis of unlimited calling. These people were so dumb, it took them 2 days to figure out that I exceeded untold limit of 15 number International calling. This fact was not mentioned anywhere when we purchased.

I paid $500.00 for my phone on March and it worked great until September, then it just shut down and would not come back on. The customer service rep was wonderful, sent me a new phone within 3 days. That phone lasted from Sept. the 28th until October the 22nd, then the phone just shut down and would not come back on again. I called, the rep on the phone kept telling me to charge it for 5 hours and I kept telling her it had a full charge and it shut down. Finally I told her I wanted a supervisor. She put me on hold for 1 minute, then came back on the line and said her name was Carmen and she wanted to help me. I told her I know voices, so changing your name doesn't change your voice and I wanted a supervisor.

I added minutes to my Straight Talk phone using my debit card. They told me they were having technical difficulties and to try back in 24 hrs. It has been five days now. They took my money but refuse to turn my phone on. They said my card wasn't any good which is not true. I have been doing this for a year now. The money has been taken out of my checking account. I asked for my money back. They said it would be 24 hrs. So how can they refund my money they supposedly never got?

I am flabbergasted by the horrible customer service I have received and I have not even begun my service. I was supposed to have two iPhones delivered to my house that I bought off the Straight Talk website and only one phone came in the package. Instead of helping me fix the problem, I was told the phone was already activated and I must have activated it. EXCUSE ME but I need both phones to be able to switch over my phone numbers so NO, I DID NOT ACTIVATE THE OTHER PHONE and someone STOLE IT from STRAIGHT TALK WAREHOUSE! Now I have been given the runaround for days and each time they tell me 24-48 hours and I call back then and get the same response. They won't refund me for the second phone and won't send me another one. This is ridiculous!!!!

I have had their service for 4 months and I have had to get a Walmart representative to call and argue with Straight Talk for shutting off my data 3 out of the 4 months and I just barely used 1.5 gig. I never reach the 2 gig they say I am allowed. Way different than the Unlimited Service they advertise. VERY unhappy customer.

They promised they can get my phone activated. I pay and till this day I still have no phone activated. It's been a week and all customer service tells me is that I'm going to have to wait 24 hrs. I paid last Saturday and now it's Thursday. How many cycles of 24 hours I must endure to get my phone activated? I request that my money be refunded and it still has not because they refuse.

I complained about a defective phone/terrible service from Straight Talk/TracFone on 10/23/13. So they retaliated against me by charging my credit card $31.95 three times on 10/23/13 for no justifiable reasons. I have not requested any services from them on that date. On the contrary, I was on the verge of terminating service. The defective phone I bought from them (Galaxy SII) cost me $300 (plus tax). Now they are playing with my credit card to cause me further grief. They have admitted their mistake but are refusing to refund my money until I give their representative my credit card number over the phone, which I completely refuse to do! WHAT A HORRIBLE COMPANY!!! I filed a report with the FCC and the BBB and every organization I can. These people need to be out of business. JUST HORRIBLE!!!

Very disappointed... I wanted to give Straight Talk (TracFone) a fair shake - the price is reasonable and no contract. Everything was fine until my son's phone stopped working ($200.00 LG Optimus). The journey began with a few calls to a customer service phone number to nowhere (really). After a few more calls & emails I finally talked to someone. A few transfers later they did agreed the phone was under warranty and would be replaced (3 months old) and then hung-up twice (really). This was day one. One week later, more calls and emails. I'm still waiting for mailing info so I can mail phone out. This customer service experience has been nothing short of laughable, a complete spin-cycle routine. Walmart clearly has not thought out the customer service aspect of Straight Talk or frankly doesn't care. If you bring your own phone to the party you're probably okay. Again, very disappointed. (2) stars is possibly a generous rating.

My first month with Straight Talk was fine... I received the unlimited data/text/calls.... but starting about the 25th of the next month - I could only use my phone where WiFi was active - it no longer worked off the satellite usage.... I could not send/pull emails, use Facebook, send texts... It was a nightmare... When I called customer service, (which I was put through to 4 different people), they could not help me - all they wanted to do was reset my phone back to original use prior to setting up photos/contacts/texts etc. which means I would have lost ALL of my information. They said they could back it up if I used my computer and another phone line...which we tried on my husband's phone but after all that headache, still lost EVERYTHING! I have since found out that there IS a limit to the data/text/calling using Straight Talk...so I'm VERY unhappy and I will be shopping around again... I'm very disappointed.

Straight Talk is my phone's service provider. They have been for about a year. I had no complaints at the beginning, but then they started up their "Auto-Refill" program. After repeatedly saying "No" to their asking me to sign up, I was signed up anyway. This has happened every month. I call them to activate my phone, and they sign me up. I'm sick of this, because I use cards mostly, and then I have no use for the purchased card. I call down every month or so to tell them to take me off of the list, and I'm sick of it! Most likely switching to AT&T soon!

I was told by Customer Service to send in my "defective" Samsung II phone, with SIM card, and SIM card would be transferred to the replacement phone. Received replacement phone, and I have NO photos/videos, NO contacts. Today Customer Service said they were sorry, but photos/videos and contacts do NOT transfer to replacement phone! I will be switching to another provider as soon as my service period comes up for renewal! (Customer Service reps need to get their stories straight!)

The phone I purchased was defective. I contacted Straight Talk (AKA TracFone) to complain. They offered a replacement. But they said they cannot send me a new phone until I send them back the defective one. They claim to have sent me an e-mail with information and a label to ship the defective phone as well as a box to ship it in. According to them I were to receive said box within two to three business days (from 10/4/13).

I switched from Verizon to Straight Talk about a year ago because of cost. All went well for a while but one day I did not have any service on either phone. We have two phones on the Straight Talk plan. I called customer service and they tried to troubleshoot my phone and tried to get me to reset it to factory settings. I refused to do this and insisted that since both phones did not have service that it was not a problem with the phones. About two hours later and after being transferred a couple of times, I was finally told that there was a problem with a tower in my area. The problem was resolved a in a few hours.

I had an issue with double billing. First of all, I cannot understand a word of what they are saying because of accent, background and static like noises. I had to repeat everything I said more than once, then was transferred to someone else who asked why I took so long to report it. Well, duh, I had to receive my statement before I know they double billed me. Was told they could not refund my money, but to call back in a week to see what else they could do. REALLY? Do I honestly want to go through all of that again? I'm just going to drop them altogether. Very Bad Customer Service!

Customer service was very rude. It didn't seem to know what was going on. They kept passing me to the next person, to the next person, to the next person. It made me push 1 for English and it wasn't a damn one of them could speak it. I had to keep repeating myself over and over and over. Then they would not let me speak to a supervisor because it said there wasn't one available. Then when I got to talk to a supervisor, he said he was dialed in command. Come to find out he wasn't. Also other services are no good and I will never ever use their phone service again. They suck **.

I have never ever had an issue with my cell phone until I got a phone and service with Straight Talk at Walmart. Sure they seemed affordable in terms of pay as you go using name brand cell towers for wide coverage throughout US with option for international. But I tell you this: I get a call from unknown telemarketers at least three times a week every week, who call at all hours of day and night, who hang up on you or never leave a message, who use a bogus number so you cannot call back. It is constant harassment!! And I have only had this phone three months now. Who gives a ** about coverage and rates when they knowingly give out your mobile number to marketers for their gain. Right? Pure **. Go with someone else.

You need to remove your email account from your phone to stop being notified of new mail. That’s not Straight Talk’s fault you set up the email on your phone Straight Talk doesn't do that. Just Google your phone model and look for instructions on how to remove your email account from the phone it’s a simple fix.

Every time I get an email to my personal Yahoo account, my cell rings/vibrates to tell me "New Email". I don't check my emails on my phone. I check them on my home computer. I've called reps 4 times now. Each time I get a different answer. They can't seem to understand English too well, and think that I want to be put on their "do not call" list. It's been a month, and I've had to put my phone settings to "silent" so that I won't be woken up while I sleep.

Straight Talk is a great deal in theory, until you have an issue. It's been 10 days and my issue has not been solved after 15+ hours with their customer service folks- who do not speak English, cannot communicate a solution, have no way of following up, and apparently no way to escalate an issue. It’s been a nightmare. Every day I’m told to call back in 24 hours if my phone number isn't working. It’s day 8...

New service pin purchased and called in via the refill number. Phone was never re-activated. When service personnel is contacted, all they say is that your pin has already been used. Explanation is useless to service people who cannot comprehend. This is the second time that his has happened, and the last. Watch these guys, they love your money but hate to provide the service you paid for. Good Bye Straight Talk...

Switched to another phone. Their computer will not transfer phones. When I call support, it runs thru a sequence of what to do and says to call back if this doesn't work, hangs up, then loops the process again. No way to talk to rep.

The phone has never worked on the network here and they refused to refund money. Also they say you can’t switch to another network so the phone will work. The customer service said once a Straight Talk phone always a Straight Talk phone. So we have a $129.99 paperweight. Poor customer service and very poor service. If I did this for business, I'd be arrested for fraud just as they should be.

I had Straight Talk service for 1 year. On August 10th, I refill my service with a 90-day prepaid card (basically 3 months of service). On September 3rd, ST send me massages to let me know that my service will be ending on September 10th. I called to see what's wrong and the customer service rep said that everything was fine, that I had 2 months of service left on September 10th. ST disconnected my service. When I call them back and they said I refill my service on June 12th. That's BS. I just want to tell anybody who see and read this that Straight Talk is not unlimited. They have bad data. It's very slow and voice has bad quality. Don't let them rip us anymore. Not a good service to do business with.

I too have had problems with my Straight Talk phone. But to be fair, I have had some good service in the past. A few years ago, I had the same phone for years with smooth service, until one of our animals ate my phone. I called Straight Talk and yes, the reps are foreign speaking, hard to understand and don't know much English, which is very frustrating. You need to have patience and ask them to talk slow.

12+ mos. without issue, I regularly hit the 2 GB data "cap" and the price is great. It seems a lot of people either a) wanted full service but wanted to pay self-service prices or b) were data hogs at their previous provider and expected the same on Straight Talk but at a bargain price. By the way, for the people clamoring about "unlimited" anything, welcome to the USA where we have almost no consumer protection laws. EVERYBODY advertises unlimited and none of them actually mean it.

Calls and texts are not a problem, but data service is really poor. They disconnect people from internet access with stupid reasons. This is not an unlimited data. If you need one for streaming, this service is not for you!!! ST uses T-Mobile, Verizon and AT&T network and their rules and policies vary from one network to another. It is really confusing. ST customer service doesn't exist although they pay people to answer calls, they basically do nothing!!! It is like talking to a voice machine. It is a shame that ST can advertise "unlimited everything plan" and can get away with all limits they put on their customers. Is FCC blind?

Inquired with sales associate about Straight Talk service and coverage area. We were shown a coverage map, it showed we would have the coverage that we needed. We could not only get the internet but we had no phone service neither. This TracFone company must be owned by a foreign entity, seems that this is the only type Walmart does business with. Not how Walmart started out, they only sold AMERICAN MADE PRODUCTS.

I had seen Straight Talk in Walmart as an exclusive for Walmart. I figured this must be a real deal. I used the Bring Your Own Phone to sign up for Straight Talk. I decided to call Straight Talk and speak with them directly before making my final decision. The most important thing for me was unlimited 3G/4G speeds with no throttling down to 2G speeds after limited data at 3G/4G. I had unlimited high speed 4G from T-Mobile UNLIMITED for $70. I asked the Straight Talk rep via phone conversation, if the data was 100% 3G/4G or did their $45 plan unlimited have a cap on 3G/4G and the remaining data over that cap was at 2G speeds. I was told by that rep that it was all 3G/4G speed and they did not lower data speeds. So I signed up.

Hi Denise of Fox Lake IL, I am appalled at what happened to you and it breaks my heart. What you should do in case this happens again is to contact your Attorney General's office in Illinois call them directly. They would have helped you right away by contacting Straight Talk's corporate office and finding out what was the problem. I had something similar happen to me except I am not handicapped. My service was shut off in error but everything was restored within a few hours thanks to Straight Talk's corporate office. I know it’s too late now but for future reference this is something you can do. You should not have had to suffer like that. God bless.

I went to Straight Talk for price. It was a mistake! The company has three bogus payments tied up after an error on our end. It is now 4 days later and they have not released the funds. Spent an hour and twenty minutes on the phone with their supposed customer service only to be told that I had to get phone #'s and contacts and THEN they would release money that should have been released already! GOOD-BYE, Straight Talk. ALL consumers should be AWARE of this Shoddy Company!

My phone stopped charging. I called them for a replacement. Still under my year warranty. I was told they could not replace the phone even though it was a mechanical defect. In short, don't waste you money on expensive phones sold by Straight Talk because once a problem occurs, they won't honor their warranty. Try T-Mobile no contract service. I am.

After buying my unlocked phone paying $30 for a new SIM card, overnight shipping included, I have been using phone for a week and suddenly my phone service gets cut off for no reason. Call customer service 3 times with people in the Philippines who do not speak English. Have to spell every single word of my personal info. Many times! The only reason they give me is that my phone was deactivated (Duh!!) and that I will be sent a new SIM card because since my phone was deactivated the system won’t let me use the same SIM card. Now I have to wait 5-10 days for my SIM card to arrive and go through the nightmare of reactivating my phone again. P.S. I never ever use social sites, watch movies or hear music online or down load anything; only read news and check emails. According to my phone, have used less than 1gb of data.

I am a 56-year-old handicapped woman and my husband bought me a cell phone from Walmart which was with Straight Talk/TracFone. After only 2 months, my phone stopped charging so we went to Walmart to get help. After they called for us, they were told that we HAD to send our phone in to them first! We told them that I was disabled and by ADA standards, they needed to provide me with something to carry and contact the rescue when I fall. They didn't care and said THEIR procedures trumped ADA. I told them we'd call FCC about it and they said again that THEIR procedures were more important than FCC.

On 7-29-13, purchased phone. Transferred my number from old service. Said would be activated within two business days... As of now, four business days later, still no activation. Also in booklet stated would keep my old service until activation. This is simply not true, have had no phone service for three days. I call several times a day....No good. Am given the runaround over and over... Just transfer me from one person to another...Said it will be another 24 hrs....No one speaks English...Have to ask to repeat. Do not understand them...Don't know to do....I am 74 yrs old. Have no phone service. Borrow a phone from my son every day so I won't be without a phone all day until he arrives home from work...

I have like six (6) Nokia E5 phone and all have the same problems and they will not exchange it for a different phone other than the Nokia E5. It is still under warranty. I paid for a new phone and they keep sending me refurbish. They just don't care in my opinion and it shows.

After two email requests to customer "no service", received a "one size fits all" answer which did not answer the following question. My wife and I each have Straight Talk with the same area code and physical address. She has auto refill and they charge her $49.10 for $45.00 service. I buy $45 service card from retail store and they charge $47.70 which includes 6% sales tax. Why does auto refill cost more??

My Straight Talk Phone has not been able to hold calls for over a week now since 07/22/2013? It keeps saying the signal has faded or dropped even though it show over 4 bars on my signal?

When I purchased my Straight Talk phone, I was told should I need to change my phone plan I would be able to. I paid over $100.00 for a phone that is now worth nothing because I am unable to change my plan as promised. I have an Android phone that will be swimming with the fish before the sun comes up. Straight Talk is giving AT&T a run for their money when it comes to telling lies and bad customer service. STAY AWAY FROM STRAIGHT TALK...

This has been going on for four months now and every time I call it for my spouse, the rep tells me there is nothing he or she can do. I ask to speak to supervisor. The only thing I get is the automated system which tells me if I violate ST policy then they suspend internet service. Well how do you suspend internet access, when you just refilled the account? Second, ST needs to publicize all of its terms and conditions. Because they give consumers half truths, in an effort to meet the consumers' demands, as well as make money. And if this is an American-owned company what is up with all the foreign speaking reps? I'm all for diversity/equal opportunity employment in the work force but I have never spoken to an individual who speak (corrective non broken) English. Then the rep keeps asking me if I am okay with what he has to do like I'm the one having the problem communicating with the rep.

I received the Samsung S380C as a gift from my daughter and I thought that I was getting a really good phone until I realized that there is no audio sound alerting you of a text message or voice mail coming in. I contacted Straight Talk and they refuse to replace the phone or to even exchange it. They claim that it is in the specifications and that is not true. It does not say that there is no audio alert in either the text messaging or the voice mail. This is very poor customer support. They should make this wrong right for the hundreds of customers that bought this phone not knowing that the audio for voice and text did not work.

YOU WILL NOT BE ABLE TO TRANSFER YOUR "PHONE BOOK" from your old phone to a Straight Talk phone. The SIM cards are incompatible or something. I don't understand it but here is what happened...

I had purchased a new phone from Walmart. After using Straight Talk for years. The phone had a nationwide problem and was shutdown by Straight Talk. We called them and they said, "Mail it back and we will send you a new phone." The phone I purchased was $170; the phone they sent me was an $89 phone and said that was the only replacement. After fighting with them for a month, I told them to send me back my phone and I will go to Walmart. They said they can't do that. So I told them to take the phones and the $45 card and choke on them and went to AT&T.

I have had Straight Talk service for about 4 months. I was in Florida for 2 out of the 4 months. I had no problems until I returned home to Ohio. One minute I would have service and the next I would not. I contacted customer service many, many times and was told to do the same thing each time. I played with my phone settings so much that my phone is now ruined. I also asked to be taken off of auto refill because I hate this service and its customer support.

I've had this phone for just under a month. Since then, it has crashed over and over. Also, it chooses when to receive text messages and has no capability outside of my hometown. Straight Talk is a total rip off!! I wish I had read complaints before I jumped in and spent money on this crappy phone and service. Customer service is nonexistent. Once you have spent literally hours on hold being shoved from pillar to post, they are unable help.

As of today, my phone is operational with the # I had ported from ATT. What a frustrating experience for what was such a simple solution. During the process of sending different simcards , they deactivated the one that contained my correct phone # and therefore was unable to move to another simcard. The fix was just reregister the old simcard. Hopefully it will allow input of a new service card when it comes duenext week so I have constant service.

I, too, thought Unlimited meant unlimited but Straight Talk has a 1.5G limit. When I started checking with other prepaid unlimited networks, they all have a limit in their unlimited data in the service and conditions under data usage. Most, like Virgin Mobile, is 2.0G. If you go over, the data connection will slow down. Boost Mobile is like 2.0; if you go over, the data connection will slow down but Straight Talk has a 1.5G limit and if you go over, they just disconnect the service with no notification and then when they say once that month's service is up and you add more data, it will be restored but it is not. It takes 3 days for them to restore and that's if it's restored at all. Otherwise, you will have to call the customer service and try to understand what the people that have Arab accents tell you and good luck with that. Straight Talk service is the cheapest but it's worth an extra $5 a month to switch. You get better customer service and more unlimited data plus no one else besides Straight Talk just disconnects your service for going over the data limit; your connection to the internet will be much slower but not disconnected.

I called Straight Talk 07/07/2013 about locked SIM. I get an error message that says, “This device is blocked from the network, please call your service provider.” I was told that my phone is on a stolen list. This is the same phone that I have used on Straight Talk for the last two years or so. My friends put their SIM in my cell phone and it works. When I put my SIM in their cell phone it does not work. Tech support said to call my last service provider. I have been with Straight Talk about three years and Straight is the only provider that can lock my SIM.

I purchased an LG Optimus in December 2012. I began to have problems with my phone functioning correctly. I called in on June 8, 2013, received a FedEx mailing label, and had it picked up by FedEx on Monday, June 10, 2013. On June 29, 2013 I received the wrong phone (Nokia) and had to again wait and print out a FedEx mailing label, and return it to Straight Talk. They could not explain this error. As of today, July 8, 2013, I have not received my phone. I have spent many hours on the phone with representatives only to receive the same response (sorry). I have used this company for my phone service for several years and never experienced any problems. I am very, very disappointed in the services I am receiving. I will not recommend Straight Talk to anyone.

Straight Talk was double billing my credit card on auto refill. When I called them, they denied it despite giving them via fax the bank routing numbers, authorization numbers and copies of the bank statements. This went on for over 7 months. 25 letters later and more than 50 hours of calls, I was told by HLN news Clark Howard to file a complaint with the FCC online which I did. 2 months went by and I got a call from Straight Talk telling me they would resolve my complaint, and saw they did double charge my account.

The first month of service with Straight Talk for our Home Phone Connect device worked fine. The first day of the next month, for no reason, they changed our phone number. We had this number ported and it was our number for 28 years. It is our main number which is in the phone book and also is a local number for anyone who still just has a landline (yes, there are still some out there). I called Customer Service immediately and was told it was impossible for them to get our number back. I was pretty hysterical knowing that we have our son's wedding coming up in a few weeks and this is the only number that some relatives have to contact us. Customer service just said, "Sorry".

I went to use my Straight Talk home phone and was informed my service had been deactivated. I had purchased a $15 service card on June 6, 2013, therefore, my 30-day service was not due until July 5, 2013. The deactivation took place on July 2, 2013. I tried to call their customer service number and was told they had issued me a refund back on May 22. They also said I had used a credit card... Never happened. I only used cash for all purchases. Therefore, I owed them $99.40, and the only way they could do anything was if I paid them the money. I tried to get them to tell me where the money had been sent since I know I did not get it... with no success. I tried to ask them who they sent it to... no success. They continually put me on hold and most spoke with terrible accents that were hard to understand. Two of them hung up on me! I would like to resolve this matter since I did like the service.

Today I cancelled my account because my phone is not working properly. I asked how many days I have left. They told me I have until July 9th because I already paid for the month. I wanted the service rep to repeat that I still can use the phone until the 9th. After I hung up, the phone was deactivated. I tried to call to question why their rep was lying to me. But as everyone knows, it is like pulling teeth trying to talk to someone that can actually help. Anyways, I can live without the 6 days that I already paid. How do companies like Straight Talk get away with ripping people off? I know not enough people take the time to report their ethics and business standards. I hope you all understand they are not your friend and they will rip you off too. Hope this helps.

I was unable to call my daughter's number. I ported my phone # into Straight Talk Wireless in May of 2013 and since then I have been unable to call my daughter's cell phone # from my Straight Talk phone. I ported my phone into them from US Cellular and was able to call her # from that phone. They say that it is my daughter's phone because my phone is working properly but why is it that the only thing that is different is my Cell phone Provider now is Straight Talk Wireless and it used to be US Cellular. They say they can't do much about it but my daughter's provider, Cellcom, is still working on it. They are also very rude to me when I call in and I told them that they needed an attitude adjustment. When I had US Cellular, they were so helpful.

They say they have unlimited data which like other companies is not entirely true. Five days into my new cycle, my data was suspended for excessive usage or violation of their terms of service. After many calls, I was told that they had no way of knowing why my data was suspended and that there is nothing they can do because their system automatically determines who is either using an extreme amount of data or violating the terms of service. They also told me they could not override it. The only way to get my data back was to wait until my next billing cycle or to load funds to my account. I have the $45 unlimited plan so there is no other way to add money to my account. I am forced to wait for my next billing cycle in which case my data will be restored within 24 hrs.

I was told like others (after being constantly put on hold for one call at 45 minutes and then on another for another 40 minutes, then on the third call for 30 minutes) and after finally getting a ticket number that you are supposed to be able to track. Then I got another ticket number to the same reference number and still cannot find out what is going on with the new phone I am supposed to get!

I've been in customer service practically all my life and I have never dealt with such an inept company. I bought this horrible pos Samsung precedent from Walmart for $80.00. I bought a new phone, not a refurbished piece of junk. The calls constantly fail; usually this crap lasts at least a couple of days without breaking, but this time you sent it broken on purpose. You suck!!!!!! Every time I ask to speak to someone in Medley, you disconnect me. I know where your main corporate office is. Do we need to picket outside your building to let everyone know exactly what kind of crooks you are???!!!

Straight Talk is the worst phone company that I know of. The service is terrible. I was on the phone for literally 3 hours and was continually being put on hold numerous times. It was extremely frustrating that the customer service staff wastes customers' time by putting them on hold. My phones functions got jammed which was a mistake on Straight Talk's part. They sent me a new free phone. I had to pay forty dollars for shipping and handling fees. It took 3 weeks for me to receive it and during that time, I was without a phone.

First off, I must say the coverage and the plan is good. It is the phones, however, that I have had a huge problem with. I have the Huawei Ascend II and it's just awful. I know three other people with this phone as well and they have all had the same problems. I only had the phone for a few months when the problems started. The phone will shut off on its own and when you go to restart it, the screen is black with a small green circle in the middle. You have to take the battery out and restart it. Most of the time, you have to do this multiple times before it starts correctly. Then, after a few weeks, it will do this multiple times a day till it never comes back on and you must factory reset the phone. My sister is one of the people I know who has this phone and she has had to factory reset it four times now and has had the phone for less than a year. I've also had mine for less than a year and I've had to reset it twice. I have had two other Straight Talk phones with a similar problem including additional problems. The service is great but if all the phones have these many problems, it's just not worth it.

My son was on Straight Talk and he dropped his phone in the creek. My sister had a phone that he could use, so he called Straight Talk and asked if the phone would work. They said if it was unlocked, it would work. I got him a $45-minute card, a SIM card, and bought the unlock code for the phone. When he set it up, it worked for about 2 minutes then it went out. He called numerous times and they kept blowing him off. He finally got someone to help him. They sent us a new SIM card which took a week and said that would fix the problem.

I bought my Straight Talk Wireless Phone, a BlackBerry Curve, on May 31, 2013. I woke up, tried to make a phone call and it flashed the headphone signal and regular and signal. I have no headset! I took it to stores. It was factory reset and it never helped. They finally told me on May 17, 2013 they were going to send me a new one out of my warranty. I could get one for free. I got an email from them and then FedEx. It's now June 26th and NO NEW PHONE! I called a half hour ago. NOW, they are telling me I need to send my phone in FIRST! Out of my time with Straight Talk, I have had a grand total of TWO CALLS on my phone!!! WORST PHONE COMPANY EVER!!!

For each of the past four months (since we started with them), we have had our Straight Talk phone quit working. People trying to reach us get a Verizon (network provider in our area) error message saying customer is not available or the number is no longer working, and no calls out can be made. After calling and raising customer service to a supervisor level, it has taken at least 30 minutes for them to research the problem and use different tools to only discover that their system has made an error. Each time we have been assured it will not happen again. If you can put up with this type of frustration and interruption, fine. But not for the $45/mo they charge. We are seriously considering a change in provider to try to eliminate this problem.

My phone suddenly quit working properly, and I had no service bars. I could still sometimes text, and could sometimes receive texts. I kept getting calls during the middle of the night from 217 numbers, which are hundreds of miles away. I have a 912 area code. Sometimes I could receive a call, but usually not. My daughter texted me and said that a 217 number was coming up with my texts. I emailed customer service, and was told that I had to talk to a rep. I called and talked to someone who transferred me to someone, who transferred me to someone else. I was told that it would be fixed in 24 to 48 hours, and to call back within that time. The first person told me if I did not like getting the calls in the middle of the night, to just not answer them, and since I could make a call, my phone was fine. I was livid!

This past week I was able to borrow another line to call tech support. At the start of the call there were no bars and no wifi. A very clear english speaking person ran a single test during which all bars were restored and 3g enabled. He politely explained I live in an area which has one primary cell tower. This is why I have not been able to call and more often not text or access net for about two weeks.

I had phone stolen at a party. Phone was returned but Internet access had been abused. Within a few days, ST without warning throttled data to "0". No access, period. I called ST and was transferred to a recording. No opportunity to discuss what had happened or possibility of purchasing additional data time, etc. Cold corporate approach by a company that provides a human service utility. Loss of data devastating to work and daily routine. "Unlimited" is fraudulent statement. Company objectifies customers to data usage without human element. I personally believe they are cutting the cord with AT&T and looking for excuses to dump ST AT&T customers. Waiting for news on class action, the only logical way to humanize STalk and somehow recoup on losses from their inhuman human service utility. Don't fall for the ** from this corporate iceberg. And their throttle is permanent once activated!