AT&T Wireless Reviews

On Monday April 5, 2010, I ordered a Blackberry Bold cellular telephone from AT&T. They sent the package via FedEx Ground. The package was scheduled to arrive in 2-5 days. On Friday April 9, 2010, I checked the online tracking. The status of the package was delivered Wednesday April 7, 2010 at 11:17 a.m. A family member arrived home around 2:00 p.m. that day, and didn't see a package. I arrived home at 8:00 p.m. and didn't see a package. The national customer service rep said the the driver noted that he had left the package near my stairs. I told her that was impossible because there is a security gate at the entrance to my home. The gate is nowhere near the stairs. She then said that she would leave a message for my local office to call me.

A lady introduced herself as Trini M, stating she was an AT&T representative in the billing department. Told me I needed to pay my cell bill immediately or my cell will be turned off. I told her I would log into my account and do it online. She replied we can do it over the phone. I replied I am not comfortable giving out credit card information over the phone and asked how I would I verify if this was AT&T calling. She said she would give me a confirmation number after payment. She asked me if I knew what the amount was, I replied with I know my bill is around $115.00 since I picked up this new phone.

From the moment I've signed a contract with AT&T, I was billed over $300 every month, and every time I would call customer service. They would say that my bill would be lower the next month. When my next bill came, it would be higher then the previous month. Sometimes I would be charged $600 a month and one time I even got charged close to a thousand dollars. When I left the military, I couldn't find a job due to the recession and AT&T cancelled my phone and I had to pay a cancellation fee.

AT&T Cellular Service is unacceptable and I am bound to a 2 year contract with phones that will not work in my primary areas of residence and activities. There are far too many dead spots. My son is moving into an apartment and his phone will not work and he has a 9 month old son (my grandson).

I had an increase of interest on my credit card amount to 29.99%. I spoke to 3 people about reducing the interest, of which I was not notified of the increase, and told they would not. I have paid my bills on time, and paid more than the minimum amount owed. I offered to destroy the card, and not be charged for lower interest rates, and told they me I could not do that. It caused economic hardship. Minimum payment is now $536 per month, of which $385 is charged to interest. Please help.

I cancelled my AT&T contract for the iPhone on Jan. 18, 2010. I had to pay a $500 deposit for it at the time I signed up and paid with my debit card. Now, they took the cancellation fee and the last bill out of the total, which is fine. They told me the check would take 5 to 7 weeks to process and be sent out. I asked if they could be any quicker since I found it monstrous to take so long to give me back the money I had paid with a debit card. They filed a "case number" for it to be faster and told me they'd contact me on Feb. 2nd. They never did call me. Today is April 7th and I still haven't received mye reimbursement check. I've been on the phone about every week since May and still have not received anything.

Service is horrible! Million of dropped calls and no signal ever! I hate them and I am bound to a two-year contract and I can never use my cell phone. That is terrible.

The wireless phone service both at my home location in Lomita, CA and my work office in Santa Fe Springs, CA is awful. I get constant dropped calls and in Santa Fe Springs, I have to walk around trying to find a place where I can make and receive calls. Also, when I asked to make a complaint to an AT&T customer service representative, I was told to fill in a form on my bill. What happens if I don't receive paper bills?

I have had wireless service with AT&T since 2005 and never had my service disconnected, until the past 6 months they are always disconnecting. I had fraud on my checking account and did not catch it so when 3 of my AT&T payments went into my acct. ,they were all 3 returned back to AT&T. So now ,I have $110 worth of fees I owe them and they shut my phone off instead of waiting 2 days until the due date. They pushed the payments back so it would show me past due (even though I did pay $140 to cover part of those payments).

I have been with AT&T wireless for 5 years now and just this past year, they are constantly shutting my service off. If I am one day or more late, they will shut me off and the customer service department will not turn it on until I pay the entire bill even my next bill coming due. This is the only phone I have and I have disabled kids in my home not to mention, my dad having open heart surgery and I did not know he almost died because AT&T shut my phone off. Whatever happened to letting the customer go 2 weeks late and work something out with them? One of the customer service reps told me they are doing that to customers more now so they can charge the $36 reconnect fee. I am going to go to another cell phone company because this is ridiculous to deal with every week. They should be investigated because I have found several things I was getting billed for that I should not have had on my bill. Shame on you AT&T! I am going to try a different cell phone company.

I keep receiving calls and hang ups from an individual working for BellSouth AT&T in Texas at all hours of the day and night. When I answer the phone, they hang up. Every time I use *69, it would go back to one number that belongs to an unidentified female who answers with "Hello" if you call the number back but then says she's with AT&T. I asked her why she keeps calling me and hanging up but she never seems to have an explanation. She laughs and goes into an AT&T rant about their upcoming specials asking if I'm interested. I've asked her to stop calling me and she denies she ever did. She continues to harass my home phone number with the same outcome over and over. All AT&T has done is provide me with an email address that is evidently non-existent as I have tried to file my complaint on the AT&T and BellSouth websites but conveniently there isn't a place to easily do so that I've found.

In October of 2008, I suspended my second line with AT&T. The following month, I received a bill with excessive charges on the line that was supposed to be suspended. I called once again and the line was to be suspended. I was then charged $9.99 each month until the line hit the expiration date instead of paying the unbelievable cancellation fee. I was told that this action would not extend my contract. It did. The following month, I received a bill close to $800.00 due to international calls that never occurred.

My cellular can not received phone calls. This is second phone set they give me, I would like to terminate the phone, since I cannot received call some times. Phone message is late for a week.

I bought a phone from AT&T and was not happy about the services they kept attaching to the contract. I returned the phone within the 30 days period. I have the receipt from the post office where it was mailed back to them. They are trying to add a $175.00 early termination fee. I faxed over a copy of the receipt from the post office as proof and have been getting the run-around since. I get smart answers and no help when I request to speak to a supervisor about the situation. This is getting frustrating and I need some kind of intervention.

I phoned the company regarding a question about my cell phone. After helping me with that problem, the rep told me that I have an "older" AT&T Bundle plan and that she could update my service to include all the features I was currently receiving and that it would actually lower my monthly payments. I asked her how and why my payments would decrease and she could not explain it but insisted my bill would be about $5 less that what I was paying at the time. I asked this rep if she was sure that I would still receive all my present service and that my bill would not increase.

I have had wireless service with this company over 2 years with no service at my primary residence. I am tied to the wireless carrier by the Apple iPhone. I currently have 7,339 rollover minutes that I bought and paid for and I am unable to use because of the poor wireless service AT&T has provided over the last two years. I’ve spent $3,829.74 American dollars in service fees.

I wish to make a complaint about AT&T wireless phones. I've contacted them too many times prior to contract ending about canceling AT&T cell phone services when my contract ends. Our contract ended on February 27, 2010 and we paid that bill plus a supposedly final bill in March. I got names, dates, times, receipts and receipt notes about request for cancellations. Supervisors have lied too many times about taking care of this matter. We have a residential phone with AT&T since 1986 with the same number since that time.

So me and my husband walked into the local AT&T store around 6 pm tonight (03/16/2010), fully intending to buy two iPhones 32G tonight. We walked in. There were 3 guys, no customers, and no one helped us or even acknowledged us for the 10 minutes we were there. I suppose AT&T is doing swimmingly in this economy considering the fact that no one wanted our business. Oh, well, I suppose we'll be jumping ship to Verizon come the end of this month rather than to AT&T.

AT&T coverage maps show solid data coverage to my area. The truth is the signal is so marginal that we drop calls 10-20 times a day. My company supplies my cell phone so I have no option. My husband’s Sprint never drops calls working the exact spots I do. I lose connection while talking to my business customers and workmates. Aggravation is the issue!

I have a plan ( 3 cellphones) with AT&T since 2006. I pay around $185.00 per month, which I have no issue with. I have an iPhone, which has data plan i.e. internet,gps, etc. My wife's phone was up for an upgrade, and we went to our local store to purchase her a new cellphone. She only uses her phone to call people or text. She wanted the Samsung Jack, and spoke with Chris about this, and was told that she would "have to subscribe to a data plan (add internet) if she wanted to purchase that phone or any smart phone.

When I was due to pay my phone bill, I logged onto AT&T's site and was surprised that I had a $500 bill. My current rate plan is $95 unlimited nation minutes a month w/ rollover and includes unlimited text messages and a multi-media bundle.

Random collection letters for $32.89 cents. I have been with AT&T for 5 years. Never late, no notices. Paying close to $1000 monthly. Outrageous and stupid. Canceling AT&T and will never use any of their services.

I transferred my wireless service from T-Mobile to AT&T in Dec 08 but they let me use mobile cell phone. The cell phone is no longer working. AT&T told me to wait before they will issue me their own equipment. AT&T has been doing business using T-Mobile equipment since Dec 08.

After my mother passed in May 2008, I set up AT&T Wireless for my disabled sister to use. She notified me a couple of months after that she wasn't able to call me. Upon numerous attempts to contact AT&T, they finally told me that the bills had been going to my deceased mother’s address! Meanwhile, I couldn't allow my sister to be without phone contact so I set her up with AT&T Pay as you Go service and shipped the other cell phone back to wherever it came from, no one ever responded from AT&T and I never got a bill.

I recently moved to Hong Kong and made calls to Hong Kong related to the move. As it was in the middle of the moving, I saw the final bills later and it was almost $800. Even though it was making calls with Korea in the past, the charge was never higher than $150 per month. I asked AT&T to explain but they told us that it is the final bill and they won't be able to adjust the bill because my account was closed. It appears that they are utilizing the customer for the final bill who has the automatic wire transfer so that they charge such high fee and don't make adjustment as the account has been closed.

I called AT&T to order a Wireless internet box on February 18,2010. The young lady that I talked to told me that I should receive it within two to three days. When I didn't receive the box, I called back a couple of times after that. I did not get the internet box until March 3,2010. When I finally received the box, I called the billing department to talk to a service rep.

I was promised an AT&T Reward Card for signing on as a new customer (after 2 weeks of trying to get service, which is another story). It's now 5 months after that time and I have yet to receive the Reward Card. I've called every month, leaving messages with the customer service person who promised it. I have never received any return phone calls. Finally, I called a general 877 number and was told it was returned because of wrong address. Meanwhile, I've been getting phone bills, so obviously my address is correctly noted in their system (not only that, but I've received obnoxious reminder phone calls if my payment is 2 days late, there’s no shortage of staff in that department). They have horrible service. No one takes responsibility.

How long is my contract? She responded, "12 months with DirecTV and there is not a service agreement with AT&T." Is it cheaper to get regular receivers or DVR's? She answered, "it is the same monthly fee." How much is the bundle? She answered, "$69.94." Plus, she offered me free Starz and Showtime programing for 3 months. I asked her if I had to call to cancel these programs and she said no. All her answers were incorrect.

My husband's contract had run out and at the same time his Razor phone began to malfunction. As we are on a family plan and I am stuck with AT&T with my phone until July, we were waiting until August to switch to another provider. He went to our local AT&T store to replace his phone. He was given for a couple of days while he ordered a new phone, and still got locked into order another two-year contract for the both of us, thereby extending my contract as well. However, there was no alternative.

AT&T issues credits due to billing issues. The refused to refund my security deposit, claiming it was used to offset the charges in dispute. At no time did I authorize my Security Deposit's use, nor did they explain they were using it. They only claimed to have used it after I demanded its return.

My daughter's phone was water damaged so we gave her a Blackberry we bought in April of 2009 to use as a phone. Now in Feb AT&T tells us they can force us to have a monthly data plan. The data capability of all our phone numbers is turned off, so how can they do this? We bought the phone before they made this rule in Sept. 2009. This cost $30 per month which is $360 per year. and we were never asked. They just charged us with no approval from us. These are not in the TOS we agreed to when we got the plans renewed in April 09. The "contract " is supposed to be good for two years? I guess only I have to follow the two year commitment.

On 7/2/09, I had to relocate the cell phones from California to Texas. I was told that both phones were under my husband, however I signed a contract for my phone upon purchase. I was suppose to end my contract in two years of the initial purchase of my phone or upgrade. I was told at that time, I still had to wait until Oct 2009.

On January 31, 2010 I called and told AT&T to turn off a second cell phone that I had and to convert my remaining phone to a lower cost option. What happened was they delayed doing what I asked them to do until February 16, 2010. They said it was my regular date and they do not prorate. Sounds like a bag of excrement to me and that’s why I am complaining here. I lost about $175.00 for the ** that AT&T did. This is very wrong and there needs to be a big class action law suit put out against AT&T for this and any other provider that does this too, not just cell phone service providers. If they did it to me, they must be doing it to others.

To make a long story short, their phone plans are remarkably a rip off.

We noticed a charge for a monthly service on our phone bill that we did not want. So I called the national AT&T number and they said they would cancel it. I also texted the word cancel to the number provided. The next month it was still there. I called again and texted the word cancel again. The next month it was still there. They ended up crediting me the $9.99 charge fee for the previous three months.

I have an old plan with AT&T cell phone, a $39.99 with 400 minutes and 600 additional minutes. And they are doing everything to make me change my plan. They keep lying to me about upgrades. I even bought a new phone and sim card to upgrade, and they said they could not transfer my info from one sim's card to another without changing my plan.

I have bought a Samsung Eternity phone on October 17 2009. Recently, I tried adapting a bluetooth to it and it did not work. I tried hooking up the ear piece to it and it did not work. When I went to check with the AT&T store, they told me that this kind of phones were currently on recall because of the numerous complaints about the same problem. I contacted the AT&T customer service number and they told me that my phone must have been exposed to water or some kind of liquid material when I know it was not. They basically told me that the warranty did not cover for me to get another phone in replacement.

Cingular/AT&T has poor customer service. My service is constantly dropping calls and overall service is horrible. I recommended it to my three daughters during college and we have very poor service. We were locked into contract during merger of Cingular and AT&T. We had to upgrade on our phones which was quite costly. I sent back a headphone device and never received my ear bud headset #382237, on 07/06/09. Customer service number given through e-mail is no longer in service. Our family will be grateful to look elsewhere as soon as this lousy contract ends!

Most recently my phone has been disconnected for two days when I have paid the bill on time and early, although for some reason the original payment did not go through AT&T's system. After paying the full balance, as well as the full bill almost a month in advance, my phone is still disconnected and I have no idea why. For years, (I have been an unfortunate AT&T customer since 2003), I have had to call AT&T to remove ridiculous charges that I have not incurred and I am exhausted at having to constantly find time in my busy schedule to complain with customer service about outlandish bills. I just paid a $572 bill, which I am still not clear on why it was so high. I would say on average for a basic family plan for two people I have paid $200 monthly.

I filed a complaint approximately a month ago concerning a media package that the AT&T supervisor refused to take off because "policy" stated that the deadline was up even though my contract did not discuss a deadline. I followed up this formal complaint with an AT&T email on their customer service site and told them I filed a formal complaint against them. AT&T has taken the media package and fees off of this account as of the date of my first request. The matter has been resolved.

I switched to AT&T on 12/08 from Talk America phone company. For the past one year, my telephone bill averaged $68/month. On February 2010, I received a phone bill from AT&T in the amount of $200.84. This amount reflects the exact same service provided from AT&T for past one year. I spoke with Brad on 02/11/2010 and advised me the only option I have only if I sign a contract for minimum one year he will be able to maybe adjust the bill. I have not received any notice nor did I sign any documents agreeing to AT&T's terms and condition. I will greatly appreciate if Consumer Affairs look further into this matter. Thank you.

I got a cell phone from AT&T before they merged with Cingular, many years ago. Back then, I got a phone that was the latest in technology (they said) and the contract seemed pretty good, but the coverage was limited. Year after year, the coverage didn't get better even though they said it would. In the last two years, it's gotten worse.

I purchased a home phone and DSL on Jan 13, 2010. When I spoke to a representative about the promotion due, she told me that I am a valued customer because I have cell phone with them now. If I sign, I will get a good discount. She told me the total was $38.10. When I got the bill from AT&T it was not at that price. What was the due? Does the representative say what she wants to say?

AT&T is billing me $516.73 for termination fees when my contract expired in June of 2008 and I never renewed due to family and financial hardship. I asked to speak to someone in corporate but I was denied access. I explained my situation and the young lady refused to even give me her name. I have asked them to produce evidence that I accepted such commitment in writing or phone. She said they won't do that.

I purchased in iPhone on 12/31/09 from local AT&T store. The phone service was not working properly so I returned the phone on 1/11/10. The store employee told me to wait for a final bill from AT&T which she estimated would be $42.87. I never received a final bill, or any confirmation of a credit or cancellation of my service. I received several voicemails from AT&T trying to collect a balance due, but they never told me what my balance was. Finally, I had to call AT&T at which time they couldn't tell me my balance and said they would call me back.

On New Year's Eve 2009/New Years Day 2010, multiple duplicate text messages were sent/received incorrectly. 2 of my friends text messaged me once, each "Happy New Years." I received one of them seven times, and the other, four times. I'm certain there are other people like me who don't have unlimited messages. Therefore, I was charged 10 cents for each of those erroneous messages.

BellSouth let 3rd party bill me after I told BellSouth over and over thatIi did not give any one permisson to bill me 3rd party. My phone bill has been messed up for 3 months. Every month, I have to call BellSouth and address this matter. I had to get my phone number changed to unpublished number but somehow people are still getting my unpublished phone number without my permission.

There was a phone number I wanted to block on my cell phone. When I went to block the phone number, the action fried my SIM card. My cell phone can only dial 911 now. I'm stuck having to find a place that sells SIM cards for my type of cell phone and pay $25 for a new SIM card. Trying to block a phone number shouldn't fry the SIM card in cell phones. I have to go pay $25 for a new SIM card for my cell phone and find a place that sells SIM cards for my type of cell phone. The price is excessive for a little piece of plastic with a microchip in it and for having to track one down.

The reception on my IPhone 3G is horrible. I have 4 or 5 bars most always, but I can only hear every other word when I'm speaking to people and it doesn't matter who it is or where they (or I) are located. Sometimes the call just drops and I loose the call totally. I've been dealing with in for about 6 weeks hoping the cell towers will improve, but it's getting worse and more frustrating every day. I cannot carry on a conversation with anyone without have some problem with reception. What's the deal?

I went to the AT&T store again, and was advised the phone was fixed for now, and to call the warranty department, since there is a problem with the phone. I called the warranty department, and was informed they would send me a refurbished phone. I advised that I would not be satisfied with a refurbished phone, since I paid full price for the new phone. I offered to accept the refurbished phone in exchange for the difference between a new phone and a refurbished phone, however they were unwilling. I also offered to keep the defective phone, if they would honor the previous contract singed in January 2008. They saw that solution also unfit.

Unauthorized funds were withdrawn from my personal checking account by AT&T Wireless. "This is a system error, and it happens a lot," said the AT&T customer support person (translation, they steal money from individuals daily). It's been three weeks, and although they recognize immediately that yes, the funds were withdrawn, they said they needed a faxed statement from my bank (which they've received a week ago), in order to begin the process of putting my stolen/unauthorized funds back into my account. The damages incurred were:

I have had to pay over $400 three or four months in a row due to them saying that I had five lines when I only had four and I get hit with over $200 - $300 phone bills every month. Now, this month I had to threaten them with a lawsuit before they would even consider lowering my bill. And they also tried to charge me $18 fee to buy a refurbished phone. I have tried several times to have the phones turned off but they said I would have to pay $175 per line. And when you get another phone, you send the mail in rebate and you never get the rebate and they don't want to refund any money back that you pay over do to their mistakes.

I have not been able to use my phone because I have no service. I had called them and was told to go to a blackberry 8310 and that someone would call me on Monday and no one did. I called and conveniently, there were no notes and they won't do anything, I can pay out of pocket. I should not have to. I was never able to pick out my phones from the beginning. If they expect me to pay a bill, I expect to have service. After being on the phone for 5 hrs on 1-25 and 2 hrs on 1-26 I have gotten nowhere. I am highly ticked!

I had been with Centennial over a year, was never late, always on time, and in good standing over a year. I understand they were bought out by AT&T, but my good standing with Centennial does not matter and I'm looking at a $500 deposit to switch to AT&T. This is ridiculous that it doesn't matter. I don't have AT&T home service and Internet because it’s a joke and so is their cell service. I will pay a down payment for a cell phone, but it won’t be to get an AT&T cell service.

I bought AT&T phone 2 month back. The local store forced/pressured/convinced me to get tethering plan. They said Microsoft employee only need to pay $3 extra over data plan ($33.11 in total). It is a special offer for Microsoft employee. It will be foolish not to have this. I asked him to write it down. The person wrote it on my contract (by hand). I was told it will get adjusted in bill.

In December 2009, I contacted AT&T regarding suspending my domestic coverage while I was in Argentina for a month. I also asked to have my telephone forwarded to my office. I was told this would happen and they suggested I purchase an international package for $24.99. Upon my return, I received a bill for $144, when my normal monthly payment is $90. AT&T did not implement the call forwarding and charged me for both domestic and international service. Their records did not show any international service usage.

In July 2008, I switched my family’s plan from Cellular One to the now AT&T. We went into our local store on West 26th Street in Erie, PA. We followed the instructions to do so, given to us by the employee of AT&T. We had 3 phone lines. One of those we wanted to make to take down to a lower plan, which we were told, would be $20.00 a month.

On Friday, January 14, 2010, my daughter ordered a refurbished 8 GB iPhone through our AT&T account online at AT&T.com for $19.99. That morning, we received a confirmation e-mail saying that we had been charged for two iPhones and two additional lines. This was a mistake. We did not order two phones/lines, we only wanted one phone and one additional line. We called AT&T to fix this, explained that we only wanted one phone and one additional line. The woman on the phone said that it was fixed. We asked again to verify that we were receiving only one iPhone and she said yes. We thanked her, and that was it.

My fiance and I signed a two year contract with AT&T Wireless back in October of 2008. On Friday, January the 15th, we had lost all use of our cell phones while in our home or anywhere within 1 mile of our home. We had always had good reception and service in our hometown. Amy and I have been unhappy with the overall service of AT&T for sometime and regretted signing that 2-year contract within a month of doing so. Then the no service hit on 1-15-10, which we figured there was a glitch somewhere and it would be fixed later that day or evening. As of Monday afternoon, we still were unable to use our phones. We have no land line phone so we obviously very much so need our cell phones.

I am sick and tired of paying for cellular service that I can't seem to get from AT&T! Frequently the service has been poor at best! Yesterday, 01-17-2010, I lost all signal strength rendering my phone useless. I called customer service at AT&T who put me on to tech support. I was told to take my sim card out of my phone, wipe it off and reinstall it, power the phone up again and check the signal strength. There was none! Then I was told to put the sim card into another phone which I did, still no signal. I was told that the tower for zip code 79095 is only about 300 yards from my apartment. I should have great signal strength! The tech support directed me to go to an AT&T store and get a new sim card.

My son bought a BlackBerry phone as an upgrade in August 2009. I was with him at the time, since I am the account holder on our family plan. I allowed him to get the media package for $30 at that time, with the knowledge that we would cancel it at some point (the media package is not required for his BlackBerry). I called AT&T today, January 17, to remove that option on his phone. The first customer service representative told me that she could not removed the $30 media package on his phone, because we had to remove it by October 31. I asked her if there was a physical difference between October 31 and November 1, making it where this could not take place. She stated that it was a "contractual difference that had to take place before that time".

On January 9th, my wife went into the AT&T store to make a payment. Our phones had been suspended because of late payment, which I’m guilty of, we have been hit by this economy pretty bad and are struggling to get back on our feet. I have been late on several occasions in 2009, but would normally go into the store, make a payment, no complaints about the $35 fee for getting phones turned back on. Well, when my wife went in and talked with a sales representative (Kattie), she looked up our account and told my wife that a minimum payment of $210 was needed.

On 12/04/09, I had problems with my 2G so I had it replaced. When I received my new phone, I called AT&T because I wanted to see if I could sell and buy the new 3GS. The lady I spoke told me no problem, that I had an upgrade available and it would cost 200.00 dollars to upgrade to a 3GS. The problem began when I went to the store. I requested the 3GS as an upgrade and they looked at their computers and noticed I did not have an upgrade available and it would cost me $400.00. I was upset because I drove a long way to get to the store. I called AT&T and they saw their notes and acknowledged that I was given the wrong information. Being out of phone due to the improper information given by them, I asked to speak to a supervisor. I spoke to her a month ago so I don't remember her name, but she told me that she couldn't help me through the Apple phone because they had strict rules but would be able to give me 200 dollar credit.

I was in the hospital, had surgery, and am still going to therapy to walk. I was late on my cell phone bill to AT &T. Then I called and paid my bill in full. Then I was told I would now have to pay a $300 deposit or a cancellation fee if I did not want their service. I do not think this is fair or called for, and I cannot pay a $300 deposit, especially for no reason.

We started a new contract in January 09. By August 09 my son’s phone went defective. Warranty replaced it with a refurbished phone. I wanted a new one but they said they didn't do that. Since then I have replaced the phone 6 or 7 times. Each time it gets harder and harder to do. The last time they were going to charge me but I took it to the store and had them call and I was not charged. This time they charged me $210.00 for a refurbished phone that was $149.00 new. I have insurance and that is only $50.00. They say it is our fault the phone fell apart in 6 or 8 weeks that we had it. There is no water damage, no scratches, and no dents.

AT&T's new policy that if you have service with them and your phone is capable of internet access (PDA's), you are required to have a $30.00/month data plan whether you want/need it or not. Phones that are not capable of access are not required. This applies to phones tied to a contract or purchased outright without contractual obligation.

I am so angry that by owning a Blackberry phone I have to pay a $30.00 per month data charge. Is this legal?

I have so many roll over minutes that I will never use. I contacted the company that I use, AT&T, and asked if I could donate my unused rollover minutes to overseas US service men and/or their families. I was told "no". I pay for these minutes every month and every month, the time I pay for additional minutes and rollover minutes disappear. I know of no other company who is paid for a product that will not let you control your own product. I have written many letters and would like help on a larger scale to help support the effort to be able to donate minutes to those who protect our country and its citizens. Can you help me?

AT&T Wireless sold me a lemon used phone (LG Neon) with a scramble image issue on the screen from the start. This was a drop off package from the AT&T that left outside my house. When I got home, open the box and found the scramble image issue when I power up the phone. I didn't call in because I was able to fix the issue by removing the battery and put it back in.

AT&T made me a victim of identity fraud by allowing 3 iPhones accounts to be opened under my name. I realized this fraud when I got a bill for over $900. I have been a client for close to 2 years and trusted their business. When I contacted them to complain about this "unknown account," they treated me like I was the criminal and demanded from me a police report and a fraud affidavit in order to remove charges and close the "fraudulent account."

I had AT&T for over 8 years and my service was cancelled by the company because they say I don't pass their credit check. Now, it seems to me that since I've been a loyal customer who has given/paid them thousands of dollars (literally) for my cell phone service that they should not, after 8 years, do a credit check and cancel my service. My cell phone number was on hundreds of printed business cards and listed on many websites due to my work. I feel very betrayed and cannot believe this has happened.

I purchased a phone through their online website. I decided I didn't want to keep it, so the invoice that came with the phone stated to send the phone back in the original box and there was a return label to be used. I went ahead and shipped it back within the 30-day return policy. After a week, I noticed the phone was still on my account, so I called them and after 45 minutes of being on the phone with them and speaking to several people, I was told that it takes up to 30 days to show up and as soon as it does they would remove the phone from my account and cancel that line.

This store has a sign in the window that says "Voted Best Place in Philly to buy an iPhone". Wrong. I've been craving for an iPhone forever and when my contract with Verizon ended two months ago, I finally sent my assistant out with my credit card to get one. I love the phone but I dropped it recently and the screen shattered. You can't buy insurance on iPhones. That should have been a giveaway right from the start.

I have an unacceptable amount of dropped/failed calls and if I leave AT&T, I will be forced to pay a $150 early termination fee and I will be out the $300 for my iPhone 3GS. I currently pay $40 a month for phone service not counting the additional cost for data and text messaging ($60) and I feel AT&T should reimburse me for the portion of the services that I am not able to use.

I was asking to close my account and receive a refund on my remaining balance of GoPhone minutes and was told they would not give me a refund but basically would steal my balance once I stopped using the phone. When I asked to speak with a supervisor, I was hung up on. I have a $60+ balance that I would like to be refunded before February 2nd when they would expire.

I set up auto pay and renewal for my pay-as-you-go account online, then every month when this auto pay is to occur AT&T disrupts my service. I have to call customer service and they pass me around from rep to rep wasting up to an hour of my work time only to have to give them my debit card and information again. I am frustrated with this going on every month and then the supervisor talks to me like I don't matter and neither does my business. Without me, the consumer, these companies would not be. My problem, which is their problem, should have been resolved months ago. Instead I have to go through it again or my service with be disrupted once again. There is nothing convenient about the pay-as-you-go and the cusstomer service department needs to have a refresher class to better serve the customer.

My wife and I had contracted with Cingular Service as the provider on both of our wireless telephones. We have had the same phone numbers for many years. AT&T took them over and we have been getting 50% dropped calls and/or our callers are getting recordings that "we were not taking calls right now" or just did not ring to the cell. Lately, we get every other call dropped. AT&T's rude answer after repeated complaint calls was to go to another provider. That they didn't know what was wrong or why we were having the problem, but in 2 to 3 months, it could get fixed. Can you believe that? They need to be pulled onto the carpet and explain what they are really doing and owe it to every one that they have done this an apology and fix the problem. I bet the AT&T Wireless stockholders would just love to know why AT&T was telling its loyal customers to go to their competitors.

No cell service at Mount Saint Mary's College on Chalon. I am unable to make or receive calls 95% of the time. It’s a waste of money. I am out of touch or have to use someone else's cell phone w/ another provider.

I changed my plan the last few days. In Nov. 2009, I found out about a new plan that was more affordable. I had bought a new phone on my own and I wanted no contracts. I had been with AT&T for a couple of years and was paying for 3 accounts at one time, all debited from my account. I never had a problem until now. I was told by an AT&T rep that all I had to do was dial 611 to add this new package but couldn't. I talked to 3 different online reps getting different information each time. After two days, it was clear that I wasn't getting anywhere, so I went directly to a store where the rep said that I could have done it over the phone!

I got 2 lines through AT&T on a family plan for my mother and me back in September. I was lied to from the start over the monthly cost of the bill which was over $100 more than what was previously estimated and that was on top of the activation charges. After I paid that bill, my payments have been where they're supposed to be until the past 2 months. I added a 3rd line due to canceling my father's Sprint account and adding him onto this line to save money. My bill is supposed to be $160 a month for the 3 lines with unlimited family data and internet. My bill for the month of December is almost $300 for supposed internet charges on my new line which is supposed to be covered under the family data plan. I contacted AT&T on December 5th to find out what was going on and they supposedly had to roll back the family data plan to cover those charges, because when the line was originally added, the data plan wasn't carried over for some weird reason.

This pertains to the early termination of a cell phone contract (4 cellphone lines) with AT&T Wireless (12/21/08) after repeated and documented complaints of poor coverage/service. AT&T, at the time, advertised “More bars everywhere.” After repeated dropped calls (including to my mother who died within 3 weeks of coverage and my son who had been hospitalized), I notified AT&T that I was terminating service and moving to Verizon. 2 of the lines had cleared the 2 year contract limit. The 2 others were within 4-6 months of doing so. I contend that I only should have been charged pro rata termination fees at most on the contractually covered lines given that I was leaving the contract for reasons of repeated AT&T nonperformance. AT&T billed me for an additional month of coverage and for full termination fees ($175/phone) on 2 lines for total charges of ~$670 rather than what should have been.

I was an AT&T customer for 1 1/2 yrs. Over the past 6 months, I dropped multiple phone calls/day. This happened all over the western US. I called several times to complain and troubleshoot the problem. My last phone call to them ended with a lady telling me that it was a network coverage problem, not my phone. She offered to transfer me to the cancellation department. I said that I wanted to have my number ported first, so I don't lose it. After switching to Verizon and speaking with AT&T, I was given a $120 cancellation charge. They said they have no record of any dropped calls, only "short" calls and they refused to waive the cancellation fee. This was after 16 months of bills over $200/month.

I called AT&T Wireless on December 5, 2008 to get cell phones. I asked for two new phones. I got the Nokia 6085. From the first month we had them, we had trouble to the point where we had to have another phone sent to replace one that was defective. We were told we could not get new phones back, that they would have to be refurbished. So we got the phone. Then a month later, the battery had to be replaced. 4 months after that, both batteries for both phones had to be replaced, and when we called and talked to Warranty, they said they could not send them out because they no longer had them and that they wouldn’t get any in because they were obsolete. Then I got told by Warranty themselves that the phones I originally got were not new to begin with, that they were repackaged. So then Warranty told me to talk to customer service as far as getting an early upgrade, so I was transferred to several people. I was even transferred to cancellations.

I have spent 5 of the last 10 weeks in New Hampshire (2 for my brother's funeral and 3 for Christmas vacation). I live in San Diego, California. I have no cell service in either New Hampshire nor Massachusetts, although everyone else (they have Verizon) does! I called AT&T and was told "You have great coverage in your home area, so there is nothing we can do for you. You can cancel your contract for a $150 fee, which we cannot waive because you have great coverage in your home area!" The problem is, I am not in my home area! I travel a lot for work and service is spotty at best! I want out of my contract because I am tired of paying for service that I do not get, incoming or outgoing! I have been a customer since 2001 and the service is steadily getting worse!

AT&T is selling the wireless internet connections for $60 per month with the promise that they are the best. These wireless cards/USB drives never work and you cannot come out of the situation as they make you sign the contract and behave like we, as consumers, can never take time to come behind them as we are small as individuals.

I left Comcast because of poor and unstable service - I went to AT&T and got a "Bundled" service (Phone, Internet and DirecTV). First, I called and was sold a service that wasn't even established at the time but they took my money anyway. Then I was promised it was going to be setup on a certain day. Guess what? The service didn't exist at the time and, of course, there was no service to establish service. I was put off for another month and was finally told I was going to get service.

We are being charged with the unwanted incoming text, even if we told AT&T to block it. Please stop this unfair business practice. This is not right. They are collecting millions of dollar from poor people like me. I just want a simple phone. We are punished with a termination fee if we discontinue using their service.

I went to AT&T on December 14th 2009 to upgrade my phone to get an iPhone 3GS. I paid full price for it. They gave me a used one. 2 days later, I went to the other AT&T store in my area to exchange it for the item I paid for. They gave me another used iPhone. I called the store I gotten it at originally and told her I wanted to return it under customer remorse, and Kimberli told me I couldn't get my money back for 10 days because I used a check as partial payment. They have been trying to screw me over many times. I want my money back and I feel they need to reimburse me for time lost and gas for the vehicle. I am angry that I went in good faith and got used junk when I paid for them new.

AT&T lies about its coverage area, services and features. AT&T Family Map feature does not work most of the time. Calls are lost and internet service is spotty at best. I've invested over $700 on equipment plus $165 a month for horrible service and I am now locked in to a useless 2-year contract. They should be heavily fined for lying to the public.

Dealing with AT&T has been a nightmare from literally the day of purchase. I purchased my phone/plan online. I was told when I telephoned to activate, that the phone I wanted was not available online but that they would send me a phone, note the account. They also said to take it to a store and exchange it. It had to be a corporate store, which is a significant drive for me from home. They gave me just two options, both about 55-60 miles from my place of work. And I work 80 hours a week (no kidding). So it is hard to get to a store. I had three days off from May to Nov. this year. One specifically taken to deal with an AT&T issue. I asked for the phone to simply be shipped, but I was told I had to go to the store.

On December 5, 2009, I went into the AT&T Wireless store to look for a new phone for my fiance and to add a line and become a family plan for both of us. Isaiah was the one helping us out. I told him what we were looking for. My fiance was going to switch his service, so we can have the same carrier and one bill. He gave me the pricing list for how much the family plan would be and started to show us phones after what we told him what we were looking for. I told him we wanted his phone to be like the phone he had currently - a keyboard, unlimited internet, unlimited texting. He showed us a few phones and told us that to the $119.99 family plan, which included 1400 shared minutes and unlimiting texting, we would have to add $30 for the unlimited internet. He also marked the brochure he handed us originally with all the pricing. Next to the $119.99, he wrote in +30 to represent the $30 additional for unlimited internet. We wanted to discuss the pricing to make sure it was a price we could manage and said we would come back.

While there are few companies anywhere that can survive while indifferently shrugging its corporate shoulders at the needs or desires of its customers, AT&T continues to find ways to grow and prosper despite leaving tidal waves of disenchantment in its wake. They give the world an awful lot to not like. Still, indifference is one thing, but it’s quite another to embrace a corporate tactic of foisting open disdain on customers. I’ve been on the receiving end of just such a tactic. I’ve never had the misfortune or desperation to have to engage AT&T for wireless services, but I’m in an area where there are scant few options for landline service.

I have been an AT&T customer since AT&T bought out Cingular Wireless. Within the past few months, I have noticed that service in our home is limited or none. We would only get “hot spots”. We would have to go to a window or door wherever we could get two bars at least. We have complained several times about this and have been told that the towers in our area were being worked on. About one week ago, the phone got so bad where other people said my voice sounds digitized, it was going in and out. If I left a voice mail, essentially no one could understand it fully or would just pick up bits and pieces.

I canceled my services 06/09 and I am still receiving a bill. All the representatives are rude and unhelpful. They are all unwilling to transfer me to a manager or supervisor to resolve the issue. I get transferred to several departments with no resolution. They put me on hold for lengthy amounts of time and I still get a bill the very next month.

I have been an AT&T customer for years. Last year we purchased iPhones with two-year contract from AT&T. The service was okay in Hunstville, AL. We moved to California and the service was bearable but when we moved to Mount Pleasant, SC, the nightmare started. We have absolutely no service at work (Navy base) and barely any service at home in Mount Pleasant. I spoke to AT&T for hours to try to resolve the problem. My job required me to have a cellular service so I ended up getting a separate service elsewhere.

I purchased a phone on Nov. 27, 2009 from the AT&T store (from the above address). The problem with the phone is that to charge, it only works 1 out of 10 times. On Dec. 13, 2009, I spoke to Mrs. ** and explained the situation. Her response was that she could give me a new phone out of courtesy with a 10 percent restocking fee. I had to reorder a replacement phone with a charge of $630 placed against my credit card until the company receives the phone back to AT&T. I don't think the customer should suffer the consequences due to lack of service.

On December 02, 2009, I've requested to cancel my service with AT&T which work very badly, if at all. I called customer service at 1800-288-2020. I paid the amount of $188.75 and requested to cancel my service. The representative told me she would do it. However, I've never had a cancellation letter and on Dec. 12, 2009, I've received another letter with a charge of $88.36. I don't know what to do. Please help. AT&T will charge endlessly, and there's no one to turn to.

I was told that I had to sign up for a two-year contract to maintain my AT&T number - I already had a BlackBerry. This occurred in late February 2009. On December 12, 2009, my BlackBerry died and I went to an AT&T store and they told me that I should have never been on a contract if I had my own equipment. In other words, the crooks at AT&T store lied to me to get me to sign a contract. Or, should I call them pond scum?

AT&T website advertises free overnight shipping for online orders on mobile phones. I ordered a phone online and the phone was shipped priority mail. When I called customer service, they said they don't offer overnight shipping. It is on the website and my receipt. When I purchased the phone, I was told I could only ship it to my billing address. I wanted to ship it to my son away at school. I figured if it's shipped overnight, I could then ship it to him. It's been five days and no phone. I had to go out and purchase another phone and lost the phone number AT&T imported from my old phone. Now I have to use a new phone number and have not had cell phone service for over 5 days.

My cell phone cannot make and receive calls.

My Gophone minutes were set to expire on Dec 17, 2009. While it was fresh on my mind, I added $25 to the account, which was good for 90 days. The Gophone people made my new expiration for March 8, 2010. I lost 9 days. It should have added the 90 days to my already good date of Dec 17, making the new date March 17, 2010. This is a day-to-day phone plan. AT&T just shaved 9 days off my already paid for acct. What if they do this to everyone with a Gophone? I know Obama said change, but I’m sure he didn’t mean for big companies to take advantage of their consumers. This is fraud and theft to the consumer.

I cancelled my cell phone service with AT&T Wireless in November 2009. Bad service, very bad customer service made my decision for me. They told me I had an excellent payment history for six months! I have written six emails requesting my $750 deposit. They tell me it will be three months before I may see it again. I am very upset they won't give me a date when it will arrive back. It took them less than five minutes to pull that big deposit from my bank and tell me it may take up to three months to return it! That's nuts!

I live in Glendale, California which is about 7 miles north of Los Angeles, CA. My AT&T cellular service is worse than any other company I've ever used, the calls dropping, 3G data service cuts out about 75% of the time. I used to have T-Mobile for about 9 years and don't recall calling them more than 10 times during that period. I have been with AT&T since February 2009. During such period of 10 month, I've called AT&T for over billing issues, call dropping issues and Internet problems at least 7-8 times a month. They have yet to fix the 3G issue and call dropping issue.

I changed from Bell South Dial-Up internet on 5/3/06 to Road Runner from Bright House. I called them to stop the dial up service. We changed our complete phone service to Bright House on Oct. 14, 2009. While going over AT&T's last bill, I found out that they had never stopped the dial up service and I have been charged for it since 5/3/06. I think that they should reimburse me for some of this payment. I can't seem to get an answer about these charges. They told me to email Dispute.mailbox @Bellsouth.com. But I can't find that email address on my search engine.

There were too many dropped and failed calls, as many as 5 during one phone call. I called AT&T and after 30 minutes, they told me it was my phone. Of course my phone was just replaced under warranty and they don't extend the warranty to the new phone so I would have to buy a new phone. Problem is everyone in my office is having this problem as well. So I know it was not the phone. I'm tired of wasting time on the phone with AT&T customer service, tech support, etc. They offer apologies and excuses but can't do anything for me to get a decent wireless service in San Antonio, Texas. They also won't let me out of my contract (to take my number elsewhere) unless I pay a penalty.

I have complained to AT&T Wireless on multiple occasions that my phone does not work in my Manhattan (New York City) apartment. The phone rarely works in Manhattan but will not ring in my home when my phone is dialed. I use my phone for business and I am placed at a considerable competitive disadvantage due to the fact that my phone rarely works in my home. AT&T suggested that I purchase a newer model phone that will help solve the problem. They did not tell me that my contract would be reset by doing so. Now I have another phone that doesn't work and a new 2-year contract. I would like them to cancel my service and allow me to port my number with no charge to me.

The contract for my cell phone ends in January 2010. It's in my now ex-husband's name. Recently, I've started paying for my own charges and the account has never been in arrears. AT&T has been hassling me about renewing the contract, and they have now - for the second time and again without notification - disconnected my service, even though I have no outstanding fees. The first time I called, they were very apologetic and claimed that although, they needed me to take over the account ASAP (although I have until January of 2010 to do so), and they reinstated service right away. Now, apparently because I haven't made up my mind soon enough to renew the contract, AT&T again has disconnected service. I need my phone for work purposes and cannot understand that they can just disconnect me for the sake of intimidating me to renew the contract. It's just plain wrong. Thank you.

I purchased two phones with a new two-year contract and paid $259.98 for the phones. This was the discounted price because of the new contract but I was taxed on the new phone price at $559.98. That's a $300 difference that I was taxed on and seems quite unfair and illegal. My understanding of sales taxes is that a person is only charged on the amount paid. Also the AT&T advertising is less than honest. They advertise the price of a phone as one thing, then tell you that that price is only after a rebate that will take between ten and fifteen weeks to receive. On top of all this, AT&T charges unnecessary processing fees for every move they make. My wife and I both felt like we were taken advantage of by AT&T and their attitude is, "if you don't like it, go somewhere else." Longevity as a customer means nothing to them.

AT&T continuously charges me for Internet usage although I am not using the Internet. During the first month, we thought this was just a fluke and carefully monitored our cellphones (did not let friends touch them). When we called and asked on the second month, they were unable to tell us when the charges occurred, what websites were visited, etc. We asked them if there was any way to verify these charges and they just said no.

I have tried to order a new phone twice now. The first time, I waited a week and it never came. I tried to track it on the internet and it wouldn't show up. So I called them and had to reorder it again. I checked on the internet this time and it still was showing no order, so I called them back again. The lady there told me that the phone had been shipped out, the order had gone through. That was Friday afternoon. Today Monday, I got an email that my order was cancelled? This is ridiculous and I have had an account with them for over 2 years. I think I am owed some kind of compensation here or something. This is just ridiculous!

My husband's Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old. I was told by the warranty exchange department that if there were any liquid damage, the warranty would be void. Upon looking at the litmus indicator, I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband. Therefore, I called AT&T again and explained again that the Tundra was not exposed to water.

My family and I went into the store on Sept. 13th to look at lowering our monthly bill. We first encountered a very rude salesperson who basically didn't have time for us. We then were introduced to a new person who was very nice. He further instructed us to upgrade to the iPhone and our monthly bill will drop under $200 a month. So we decided to do it. Why not? It sounded too good to be true (our mistake). Well, we got our first bill and it is a lot higher, so we called the 800 service number and were instructed to go back to the store and try to resolve it there. So I went in and spoke with the asst. manager. He basically told me that there was no way my monthly bill was going to be under $200 a month. He asked me to come back when the salesperson was scheduled to be there. I came back as instructed and of course, neither party was there. Nobody wants to help me at the store. They basically run away from me. Is there anything that can be done about this?

I have been a loyal AT&T customer for almost five years. I have four mobile phones with them. We always pay on time and never call to complain about poor coverage or dropped calls. I am one of those self-sufficient customers that troubleshoots and takes care of issues on her own. Oh, did I mention I also work for AT&T? However, I do not have an employee plan and they do not give us anything for free. I am a 100% regular paying customer. So when I call into customer care, I expect to be treated with respect. I want them to make me feel like they appreciate me. It is not that hard to show you care, show empathy and take ownership. This was not done when I spoke with a rep from business care. I asked her to remove my $18 upgrade fee as the previous rep I spoke with last month suggested I call back when the charge appeared on my bill.

BellSouth aka AT&T is the worst and most dishonest company out there. Go with someone, anyone but them. Their customer service is awful. You can never get a hold of someone, unless you want to make a day of it and even when you do, your problems will remain unresolved or your problem will be resolved for a few days. Then it is right back to calling them again. They break their promises. Their DSL service is pretty much useless. A rep got my credit card number to make a payment and swore they would not charge it without my permission again. Then they started automatically taking payments out without my consent! Luckily my credit card expired shortly after. Then they couldn't get a payment because of this, but they would not send me a bill.

Their advertising claims they are the "world’s fastest 3G Network". I get frequent outages and also very slow service when using my Blackberry browser in comparison to other cell phone providers. I have done comparisons with the same cell phone device on other networks and they are much more reliable and the speed is better. How can AT&T claim they are the "world’s fastest 3g network"? It’s simply not true and it does not take a rocket scientist to figure it out.

I was with Cingular for years without a problem. I had to update my plan with AT&T. This plan took x amt. of dollars out of my checking every month which accumulated in a bank of sort. When I purchased the plan, the service guy only told me what I wanted to hear, no mention of taking my money if I didn't use it in a certain amount of time. I had no idea, or I would not have allowed an accumulation of money (I am not accustomed to giving away money). I assumed (yeah, I know) that when I reached the max, they would quit taking out my monthly money, and let me use out my minutes. Wrong, they turned off my service and took the $250 in my account plus the phone I have can only be activated by them, so I am out for that also. Wow, I know I am small beans to them, but what a way to treat customers (especially paying ones). I have never been treated like this by any company. I have tried to send letters to AT&T corporate headquarters, only to have them returned. I don't blame them, if I were some fat cat business exe. taking people's money without providing a service. I wouldn't care too much what they had to say either. Enjoy, AT&T, you and any affiliation of yours has seen my last dollar. And I will be sure to mention this to anyone who will listen.

In August 2009, my son went to India. He took his cell phone. He used his cellphone to call us in Chicago and in August, I called AT&T and asked a representative what would be the roaming charges if a cell phone was used in India. She told me that it could be expensive and depending on how it is used and it could go up to thousands of dollars. Then she suggested to me if I sign up for an international roaming, it would cost me $119.99 per month and I don't have to pay after that. So I signed up and in September, I received a bill for $1387.03. I called AT&T and the representative connected me to the international department and I explained to them everything and the representative told me that he would send the complaint to the resolution department and they would contact you. Three weeks passed, no one called me and again, I called AT&T and a representative named Jorge ** spoke to me and said he could give $250 and I told him that was not fair.

AT&T keeps adding a small charge each month for data access. I do not subscribe or use any data services, but there are two buttons on the Samsung SGH-A837 cell phone that automatically connect to the internet when depressed. One of these buttons serves the okay purpose when in an application or menu, but when at rest it goes direct to AT&T internet. The other button is between the options button and the talk button and connects directly to AT&T GPS whether you have subscribed to that service or not. Accidentally pressing one of these buttons apparently triggers a minimum data access charge. AT&T says there is no way to disable these actions. There is an option to "opt out" of data access altogether, but that will disallow all picture or video attachments to text messages; those attachments are allowed with text messages (which I subscribe to) normally, but not after I "opt out.” If there is no way to disable accidental access to data access services from the phone, or opt out only for internet access, AT&T should not charge for these "no data transmitted" data connections.

I signed up for AT&T mobile service in January 2009. I immediately had problems with the order I placed. Then I began having problems with the phone and receiving/sending text messaging. I contacted customer service numerous times and most did not result in the correction of the problem. I would then contact the BBB and speak to Marquez **. He was not helpful and often argumentative. I eventually had to go to the warranty office and have my phone replaced in May 2009. I then used Assurant Insurance in July 2009 and received another phone. AT&T claims the problems I had were with my mobile device.

I have been a loyal AT&T Wireless residential customer in good standing for 10 years (2 with you and 8 with Cingular who you acquired). I am no longer a customer and based on the lack of high quality customer service, I will never resume service with AT&T Wireless again. In May of this year, I moved from Pennsylvania to Arizona in an area that AT&T claims to provide moderate coverage. When we arrived, I could not receive any calls in my home and many calls were dropped repeatedly. For two months, I tried making it work, drove 3 blocks from my home to make or receive calls and check voicemails. This was very inconvenient and costly to my business and reputation.

I got a bill today from AT&T for $50.75. The phone was my brother's. He died in April. He had automatic billing until I ended it. I had called and let them know that the account was to be closed. Last month I got a bill for $102.37 which I paid, figuring it was the last bill. I called them and told them that the account was closed. The service rep TJ and then the manager Chris ** told me they had no record of the account being closed. I told them that I had. I offered to send them a death certificate to prove that my brother had died, but I was told they didn't need that. So I asked for a refund of the $102.37. They told me they wouldn't send me the full amount, only $50.37 and that I was lucky to get that as they didn't have to do that. They then told me the phone was used for 4 minutes last month or the one before. The phone is in a box of my brother's things and was not used. They don't have a record of the cancelation, but they do have a record of the phone being used. Mr. ** said he was not authorized to do anymore. Take it or leave it - too big to fail.

I applied for rebate, filling out the form as instructed by the salesperson but received a notice that they needed more info - copy of barcode on the box that the phone came in. I had already thrown it out so I lose out on the rebate. AT&T will lose out on me as a repeat customer for sure!

I was charged $500 in roaming charges. I was informed I had an old Cingular plan that limited my coverage area and that they would credit the roaming charges if I changed my plan to a more expensive AT&T plan. I asked what my coverage area is and no one has been able to give me an answer. One rep told me it was only within my borough. One rep sent me a map that went to Virginia and another rep told me it went to NJ. No one knows what my coverage area is, so how am I being charged for roaming? I have spent hours speaking to numerous reps and going to the AT&T store. Most of the roaming charges have been credited but I am left with $75 and no idea what my coverage area is.

I have been with AT&T for a good many years and I had two lines at first. Just about between four and six months ago, I added two more lines to my bill then everything went wrong. The phones I got for my two grandchildren have not work at all like they were supposed to work. My grandson had his phone replaced at least three times and my granddaughter had at least three phones replaced so far. Now, she laid her phone down and heard a cracking sound. She looked to find that the face on her phone has a big crack in it. She called AT&T about it as she had the new phone only about two months. They said that because it has a crack, it is out of warranty when it is no fault of hers.

On September 5, 2009, my rate plan was the $39.99 rate plan and my messaging plan was the 1000 text messages for $9.99. So on Saturday, October 3, 2009, I changed my rate plan to a lower price which was $29.99 and my text messages to 200 for $4.99, thinking that it would change before Monday. On Monday, October 5, 2009, I got a text saying that I was still on the $39.99 rate plan and they had withdrawn $55.27 out of my bank account, so I called and asked them about that the same day. They told me I couldn't change my rate plan and text messages until next month. So as I began to talk on my phone, I realized that I didn't have nights and week that came with my $39.99 rate plan that I have already and I didn't have texting at all. I was informed that they had deleted that. I got charged 20 cents every time I sent a text when it supposed to be free because I paid for it. I have been talking to people from AT&T for four days now and still they haven't made an effort to correct their mistake. Oh, did I tell you they put me on the $29.99 plan when I have not paid for that yet and they are asking for more money?

I'm a State employee of NC (Community College System), and I was told that my wireless company AT&T would give me up to a 15% discount in my bill just for being a State worker, and under the so- called FAN # **, so I did that, and for my next bill they applied $7.50 as discount for that, but at the same time they charged me a "Sponsorship Fee" of $36. Can you believe that? I called several times to customer service and they said that's all and there is nothing else to do. If they are going to give something away, why do they charge you for that?

Our family has purchased 6 cell phones. We have not received one to date. We have called many times and receive the same story. They say that it will take 4-5 more weeks and ask why I did not contact them earlier. It shows me there aren’t any notes put in the system to procure them. I will never buy anything that someone states a rebate will be sent. I don’t know what company lives up to their word on it. AT&T has proven to lie, you would expect exceptional service from the company but the words that I feel about them cannot be placed on this discussion board. Being unemployed, the $50.00 per phone would help, as it was expected to be refunded. The result to me is AT&T **.

I was not happy with AT&T billing practices and called them to cancel my service. The customer service person (he) took my order and gave me the confirmation number and A as in **. "Sorry, I meant A as in apple," he said. I am always very nice to people on the phone, so where the ** came from, I do not understand. I was and am not very happy with the company.

I'm unable to use the phone for days at a time. I have gone to them and they advised that they're working on the towers. That was a couple of months ago. Now still the same thing, I have to go outdoors to make a call. I'm paying good money for this service if you can call it that! Ready to go back to regular phone soon if nothing is done and I will not pay any charges! My mother is 92 years old, living in Keene. She needs to contact me in case of emergency! She still lives alone.

I had two cellphones with CellularOne for three years and never had a problem with service. AT&T took over the company so I switched over to them with a 2-year contract. From the start, I had dropped calls but thought it might be from the switch over. I called AT&T several times and let them know. I did get some bills discounted and some free minutes. Also, they said it may be my phone and they sent a new one. About four months ago, the service got really bad. I cannot make a call from my home most of the time without it becoming a dropped call. I have calls to my phone sent directly to my voice mail without my phone even ringing. I have made numerous complaints and was told I again needed a new phone.

When I was with Cingular if I was getting close to the end of my minutes, I would get a text message telling me so and I could buy a block of minutes (100 minutes for $5.00) instead of paying $0.49/minute for being over my plan minutes. In September of ’08, I had moved and for some reason it took 3 months for my mail to catch up with me (I did a change of address and the post office couldn’t tell me why it took so long). During this time I used my cellphone more than usual. I knew I had rollover minutes, but I still paid online with my checking account my bill for the amount I’m used to paying.

AT&T sold me an extended warranty with my iPhone, telling me that it will cover water damage and physical damage. The only thing to do was to take it to Apple, and no questions will be asked. I took the phone to the Apple store, and that was not true. I went to the AT&T store, and they confirmed they are selling warranties with these comments, misleading clients. They called Apple and found out that it was not covered. AT&T offered to reimburse the cost of the warranty, and then, they backed up. AT&T service was unacceptable. They told me that my only option was to pay $500.00 for another telephone. People from AT&T are misleading customers, and customer service was the worst thing that I have seen.

I complained about my service not being as good as it was. This was in February of '09. I asked them why and they said that one of the towers close to me was down for repair and that another was being built. I asked them what they would do for me since I could not use my phone at home and the service basically sucks since November of '08. They said that they would give me a couple months of free service for being so loyal. I have been with them for more than three years. So when the end of the month comes and my service still has not improved, I called them to find out what was the matter and asked them if the towers were repaired and installed. They told me they had and that I should have a better connection. I told them I did not and that I wanted to cancel the service. They said if I stayed, they would credit my account. It turned out on the bill that they only gave me a month.

I moved from New Jersey to Pittsburgh, PA during the time Cingular and AT&T were merging. Wait times to speak with a customer rep were at least two hours. Being that I didn't have a home phone, it was impossible to wait on hold for two hours. During times that I would actually get through to a customer rep to get my number changed, they would tell me that department was down and that they couldn't do it. During this 2-month period, I was being charged at least a dollar a minute for roaming and long distance charges. Seeing my bill had accumulated to over $4,000, I was irate.

I would like to file a formal complaint regarding the extremely poor service provided by AT&T Wireless. Since commencement of my service with AT&T, I have estimated that 70+% of my calls get dropped, cut-off, or I am unable to get reception. As I travel for a living to many metropolitan areas across the US weekly, my estimation is coming from numerous experiences across the nation. This would appear to be a systemic problem with AT&T service. I am not the only one who experiences this type of poor service (as I have spoken with several other AT&T customers who have expressed the same frustration). I believe AT&T is being deceptive and negligent by providing such unreliable service. Please feel free to contact me if you would like further information.

I called AT&T GoPhone in an attempt to get a "pay as you go phone" disconnected. I have a credit of $145 that existed and AT&T refused to credit or refund the leftover funds. I also have 3 other phones with AT&T that I use to run a small business with. Having retired from Bell South after 22 years and being a cell customer for many many years, I was shocked how unconcerned they were when dealing with me. They seemed more concerned about policy than they were about retaining a customer. I plan on changing my phone service and terminate any dealings with them.

I have had several problems making or receiving phone calls on my cell phone in places outside of major cities. I have spoken to AT&T about this. Though they are helpful, their theories or advice never work. It is time consuming to have to follow through with tech support which they do offer, but it never resolves the situation. My biggest complaint is their advertisement of "more bars in more places". It is very misleading and to me fraudulent. I live in Las Vegas. About 15 minutes from my house is Lake Mead National Park. A friend called several times but couldn't get through. I drive to Utah from Vegas, again no signal in a lot of areas. I have complied with their recommendations but the problem is never resolved. Their coverage is very limited, and God forbid you step out of the city and make a call. They should not be allowed to make such false claims.

I lost my cellphone on the day I was traveling which was on July 24th of 2009. I bought a new one prior to me traveling on the same day. When I came back from vacation, the phone company billed for a charge of $1,102. I called them to try to dispute the charge but they have not been very cooperative. They gave me a credit of $363 which is only one third of what they charged me. They insist I must pay the remaining balance because of roaming charges even though I did not use the phone except for two times for about three minutes. They are now threatening to disconnect my phone unless I pay the remaining balance. I do not have these money and I need my phone to be on because it is my only means of employment contact. Please help before they take actions. I have called them numerous times and have been given different stories. In fact, they made me exchange the phone because one of the reps told me the phone is the problem. After changing my phone, I also lost all my pictures from the vacation and all the new info that I recently stored.

The store at Young Circle near US 1 states that it is open until 8 pm on Sunday. I went to the store at 6:50 pm on September 13; the store was closed. This is the same store where one of the employees told me that he could help me patch my BlackBerry Bold to my laptop to get on the internet for a one time fee of $300. I was unable to purchase a replacement phone for my husband, and I won't easily find another opportunity to do so. I work two jobs. Also, my trust level is below zero.

I have never spent so much time on the phone in my entire life going through a maze of helpful yet unable to help employees (except one man who could barely speak English had to hang up and start over again). I’m trying to track down a missing iPhone, not to mention order another phone for myself. Check the records and see how much wasted time a very loyal customer has spent on the phone. This is amazing. Why do I still remain a customer?

How many complaints and class action lawsuits does it take to finally shut down a company like AT&T? Is it fair to sign a contract for a service that doesn't work and then get penalized for ending the service early? Is this legal in the United States? I am forced to pay for a service that doesn't get any reception at my home despite that I was told by their customer service providers that in fact there is service in my area at my address prior to my decision to purchase their service. This is a lie. I know they are trained to lie to customers. Why do I have to pay to return a service that malfunctions? Shouldn't there be some law against this?

For about a year in October, I have been going through a big billing problem with AT&T Wireless. They have my bill at $26,000(+). I have been talking with the customer service reps and supervisors of all kinds. I have been promised over and over again that the charges was not correct and that they will take the roaming charges off. Still till this day, they have not done one thing about it. It has now been placed on my credit report. It is not possible for 1 person to travel from New Orleans, LA to Mexico in 3 minutes. That is what my bill is showing.

I had my iPhone stolen on Friday, September 4, 2009. Today, September 8th, I called AT&T to see how much a replacement iPhone would cost. They said the iPhone 3G would cost me $399. I had been with AT&T/Cingular for the last 10+ years and today, I closed my account with AT&T. I will not buy from Apple or AT&T ever again!

I moved from Alamo, TN, to McKenzie. I had some service in Alamo but now I have none. I cannot use my phone at all in the upper part of west TN ... This is a problem for many students here at Bethel. We cannot afford to switch to another provider. Many of us have heard that there was going to be a tower put up and still we have seen no sign of one for more than three years... If AT&T does not put up a tower soon around here, it will lose many valued customers to Verizon and other carriers. This is causing my family and others to spend much money using other carriers just to be able to talk to family. This is very important to us... Will you please put a tower up near or in McKenzie so we can use our phones?

I purchased a phone and plan through AT&T, and I recently moved to a different address. The phone no longer picks up reception inside or immediately outside my home. I contacted AT&T and followed a few instructions to try and get better reception, nothing worked. I ended up canceling my service. Now, the customer service rep told me he would waive the termination fee of $155 after explaining all that I had done to make the phone work, and that I did not want to change cell phone providers due to expense I would have to pay. Later that month, I got a bill for the termination fee. I contacted customer service and they denied this rep told me he waived the termination fee. I demanded to speak to a supervisor, who was short and rude, and who denied that the fee was waived, no notes to that effect. This was flat out, a lie and dishonest.

My AT&T cellphone service does not work in many areas surrounding Berkeley, CA despite claims from AT&T that they provide complete service nationally and internationally. I have telephoned them 7 they provided no answers or solutions. Due to numerous "dead" zones, I am unable to use my cellphone in a number of local areas surrounding Berkeley including the cities of Albany and Kensington, CA.

Approximately 18 months ago, I was going to switch from AT&T Mobility to Verizon. To keep me as a customer, AT&T offered me a 3,500 minute a month plan with 4 family lines added on and an air card for a little over $340.00 a month, less a $45 discount as an IBM employee and a $98.00 a month credit for as long as I stayed on the plan with AT&T.

I had a cellphone with these jerks (still do while they damage my credit). My son-in-law had the account. He and my daughter split so he didn't want to handle my account anymore. I transferred my account back to the local AT&T office. During the transfer, both "divisions" continued to charge me. They did this when I transferred it to that same Winston-Salem, NC office. Fortunately, I was able to get the bill fixed. This time however, I was just a consumer with no inside help. I complained to AT&T about the double billing and they did nothing. I told them I would gladly pay the bill as soon as it was corrected. They turned the bill over to collections.

I bought a new phone and renewed my contract last week with AT&T. The phone cost me $50 and in order to be eligible for the "rebate" (a charge card) I had to spend an extra $15 a month on special services. I did this while visiting family in my hometown of Wheaton, IL. I went into a store in the neighboring town of Glen Ellyn - it said AT&T on it, the workers there wore AT&T standard uniforms and they updated my account to provide me with another two years of AT&T service. Apparently, this was not an AT&T "core" store. Five days later, the phone I just bought dies through no fault of my own. I bring it to a store in NY, where I live, and they confirm that I did not cause the malfunction of my phone. However, they will not exchange it with one of the many identical models they have in store because (you guessed it) I bought it at a "non-core" AT&T store. The store I bought it had every semblance of a "core" store, but it just wasn't and so I'm out of luck.

This company claims they have "More bars in more places" and "The best coverage in the US." So when I first moved here from the UK last year, they were the first service provider I thought to use for my cell phone. I have moved house twice since then and have never had a signal in any of them. Both of the houses are in entirely different parts of Katy. In my old house, in order to get a cellphone reception, I would have to stand in my closet. Now in this house, I don't even have a spot I can find that I can make a call or send a quick text, not even in my yard. I’ve been living in my new house for a month now and I hadn't topped up or used my phone so far because I could not find the charger for it amongst all the boxes of moving. So I charged it today and topped up online a few hours ago, to find no signal anywhere! It says "Emergency calls only."