AT&T Wireless Reviews

Well, I had to use my account one month, and wouldn't you know it, they put it through my bank a day early. Then, they were told not to do it again because I would be paying it through their retarded kiosk machine. After it was paid, lo and behold, they did it again. They listen real well. Then, when all is said and done, they're now claiming I never paid that bill. I'm still arguing with them, except now, they're trying to charge me over $500, saying I hadn't paid another month, which is a lie. I'm a student and I need my phone, which is being paid every month. I don't know whose bill they want me to pay but it's not going to happen! Damn **, ripe-off, crooked, low-life and money-hungry **!

I then called (800)3310500. Because my English is not well, I asked the checker to help me listen to the phone, but the manager refused and ordered others not to help me! Her service was so bad that it made me emotionally hurt! After that, I called (800)3310500 and customer service gave me a chance and $50 came back, and we lost another $38. At first, why did the manager say that the money must be lost and that nobody can help me? Also, why did she forbid my daughter to touch the advertisement board? Is it just because that we are not American citizens? I am very angry for what she did!

Not only did I receive no confirmations, I received no emails whatsoever concerning the status of my open request tickets. I also spoke to two different Apple representatives on two separate calls and both agreed my phone qualifies for an unlock. In my latest attempt for the unlock, I found out that AT&T has changed the unlock policy. Now an additional requirement (which was not a requirement at the time of my initial unlock request) exists: The person requesting the unlock is a current AT&T customer or a former AT&T customer.

My point of view is that my initial request was made at a time when this new requirement was not yet in place, so I think it is reasonable to expect that my phone would still qualify based on this knowledge. Though I can jailbreak my iPhone, I would rather not since that would void the phone's warranty and I would not be able to take advantage of Apple's latest updates and improvements. In addition, I am currently an AT&T Uverse customer and I have been an AT&T DSL customer in the past. Based on this aggravating experience, I may consider cancelling my Uverse service for a competing provider's offering.

Nevertheless, a few days later, I received modems in the mail for both accounts. Three AT&T technicians came a couple of days later and none of them could get either modem to work. So, I had no working internet or phone service. After a month of going back and forth with AT&T with no solution to the matter, I was billed for both accounts. I returned both modems to AT&T, and called the cancellation department. I spoke to Stephanie who angrily cancelled both accounts on June 19, 2012.

After all of that, I still received two bills in the mail: one for account **. AT&T says I owe them $88.09 by August 7, 2012; and for account **. AT&T says I owe them $258.01 by July 27, 2012. (I obviously was not credited for the return of the modem for this account.) They are threatening to report the accounts to collections because they have been billing me since May despite my never receiving the service ordered from them, cancelling the accounts, and returning their equipment. Please take necessary measures so AT&T will stop billing me and possibly reporting me to collections. Thank you.

Well, on the first month, the bill was wrong again. I called and spoke to 3 people about it. One rep from a Midwest Call Center spent hours on the phone with me and she said she could clearly see he was wrong and that I was "legally" due the refunds and she put them back on. Two days later, ** rescinded them again - and, yep, with past due, disconnected and late fees and penalties anew. I initiated a bill dispute, he cancelled it and did nothing. He never contacted me yet disconnected me for nonpayment. AT&T, by law, cannot suspend a customer's service while they have a case open. Also, in spite of a lawsuit they lost and the court orders contained therein, I found out I have back page and "special handling" notes placed on my account by **. Now, no one at AT&T will talk to me nor offer me assistance telling me, I have to deal only with **, in violation of the terms I renewed under, in violation of our contracted agreements.

As per their posted mission statement and code of ethics guidelines, I filed a complaint against **. I took it a step further and filed one with the FCC as well. Guess what AT&T did? Yep, they gave both to ** to investigate himself! It's like telling a rape victim to ask her rapist to please investigate himself, in spite of 20+ requests contractually enforceable oral and written that he has zero contact with my account or contact with me ever! He sent me yet another email and said again, "Legal" told him I have to deal with him. I have written every email for every exec including the CEO, President and BOD's for AT&T, all unanswered. I realize that if you accept the challenge of my case, it too will be forwarded to him, but the more eyes that see the harassment and blackmail and snickering way he deals with me, the better for future customers that he be, at this point, terminated for willful malfeasance, blackmail, theft, harassment and quite frankly just being an **.

Any clues as to how to remove this cancer he has spread about me and my account within AT&T and stop his harassment and get the deal I contracted with AT&T? I did offer them a resolution for erasure of his notes, correct bills, refunds restored and credit for future months to repay me for some of the thousands of minutes I spent on the phone and writing to fix his egregious actions against me. Still, they forwarded it to him and he said - wait a minute - can you guess what he said? That's right! No! Please treat this seriously as these kinds of Gestapo tactics aren't used on just me - reading your site, theirs blogs and sites like cellphone forums - ever since Mr. Stephenson became CEO, their MBA management theory of by other business vs. fix their business model - customer service is beyond contemptible and borders on ludicrous. Thanks in advance for your time and considerations!

I started receiving alerts via email, and I called to speak with a service rep today, July 18, 2012. I asked for a manager and spoke to Lauren who was very rude and told me unless I purchase internet for $10 a month, I would be responsible for internet, which I thought I already had. I am so disappointed that I have missed money and was rudely told that I am going to have to pay an excessive amount regardless. Lauren should not be a manager at all! I am looking into other means of communication, thanks to Lauren and I'm surprised that she is representing this company. Please be advised that I am not trying to get out of paying my bill. I am just very hurt that I was talked to in a manner that I would have never expected from AT&T.

Then, I got a bill for hooking up my new service for $69.00 above and beyond the bill for phone service. When I called about it, I was told had to pay the $69.00 then they told them to apply that to the next bill or remove it the month after I paid. This is ridiculous! Now to top it all off, my bill says this new bill is due by July 13th. Today is the 17th and my phone has been disconnected for non-pay with no warning. I think something is bad wrong somewhere in this company.

I don't want to have to call AT&T every month to address this issue if it keeps happening. Please investigate this IQ Trivia company, whom others have complained about online (I read up on this before calling AT&T). The text message notes "Reply STOP to Cancel for HELP call 18888906150." I did not call this number. Thank you for your assistance.

Then when we have issue, I always use chat help. Chat help was not helpful. They would say "I need to call customer service. Then, I asked what do you do here if you don't help the customer? There's another chat help. The person was calling me the wrong name. So, I told him that my name is name1, not name2. They insist that it was shown "name2. " I told him again that name2 is only a part of my last name, he should not shorten people name like that. Then, he kept telling what my name is shown. I see no point why are you arguing with me about my name when my bill was the correct name.

He also corrected my English by putting my word in "..."As you can may tell that I am not native to English, but as a customer service, you don't do things like this? We are paying money each month to get a really bad service? And someone to correct your grammar? When we had a problem with our phones, we go to AT&T store, and the answer we got was "We are not carrying this phone, so we don't know, but this is what it says on the Googlesdx." Well, I waited 45 minutes for the "I don't know" answer? Anyway, we are leaving AT&T after 8 years of bad experience.

So, I said, "You mean to tell me that since I knew my ex-husband's SSN, that makes me an authorized user to make changes on his account?" He said yes. I said that it was crazy and then he hung up on me! Pull up the audio, for real, you have the worst customer service I have ever seen and I am seriously considering switching to Comcast. I had to have my husband's permission verbally before I could make changes to the Verizon bill (which is in his name only) even if I did know his password. You, guys, need to step it up. That's just bad business.

So now I have upgraded from iPhone 4 32GB to iPhone 4S only 16GB. After he charged my CC and I had him repeat what he sold to me, I specifically asked about the phone and price and he said that he was sorry he made a mistake, but not to worry, he would include a return label and I can send the phone right back . Well, AT&T overnights the phone with FedEx but for the return service, they chose UPS. So now, after six weeks of dealing with six other reps, I have no phone, no refund, no upgrade and I keep getting the same response. "We have not received the phone; we cannot do anything for you." Yet, AT&T chose this carrier, and made the label - which is not adjustable at the post office; if you decide to upgrade to overnight, etc., - and the phone was dropped off the next day on 06/04/2012. The service people take pleasure in telling you they cannot do anything for you.

I specifically talked to Carol **, the customer service supervisor, on 07/06/2012 and asked for a commitment of a call back on Monday and that she would try till she reached me in person, so I do not have to explain my case over and over again. There is no integrity to service. The reps know that no one can reach them back, no ID number/no callback number, so they do not follow up. Carol failed to speak with me on Monday and it was up to me yet again to dial AT&T number and spend another hour on the phone to get anywhere with my case. The customer service reps involved in my case are Benjamin **, Brad ** and Carol **! David ** had no sense of resolution. They just wanted to get me off the phone.

Luckily, I reached two other people such as Joseph ** and Valerie ** who, at least, if nothing else apologized and tried to meet my requests. Joseph was the only rep who tried to see what it would take for me to stay with AT&T, the only one out of all the reps I talked to. I am angry and frustrated. I want my case resolved. I will make sure my friends understand the lack of customer service communication and no integrity to customers that AT&T provides.

This representative told me I do not need World Connect as I am calling a US based number. (First representative was told I would be calling his number, not other countries number.) She told me my husband will need his World Traveler as he is outside the US. Keep in mind, I never told them my husband will be traveling to other countries. I specifically stated our situation that he will be in Iraq and what was the best option when setting it up. He is Iraq bound for government contracting after just serving the US Marines for nine years. Two of those years were spent in Iraq in 2006 and 2007. My husband arrived in Kuwait on July 2nd for the Visa process and left for Iraq July 3rd.

During this time, we do have to communicate when possible while I obtain a Power of Attorney for other companies for billing/buying purposes. We also have a three-year old daughter who misses her daddy. We got discounted for Kuwait of $1.99 a minute. I have no issue for that. We were told no discount for Iraq on voice but stated the rates for texting and video charges under this plan, so it is needed when I choose to send pictures or texts and for him to make calls. She stated if he is to go to another country or I leave the country, to call to change or stop the rates according to what we need and don't need. I was also told that if he calls me, he is getting charged $2.49 a minute. If I call him, it is only coming out of our minutes. I said, "So it is far cheaper for me to call him obviously?" and she said, "Yes" and repeated that he will not be charged that rate of $2.49 if I call him because he is a US-based number.

She also stated, just as previous representative stated, to keep his cell phone on airplane mode to not be charged roaming. A few days go by and my instincts still tells me something doesn't seem right when other past and current users of AT&T told me that those are not the correct information when I was happily telling them about the service that is not costing us an arm and leg. These past/current users were not able to direct me to correct information to see it in writing; that leads me to depend on the representatives for correct information. I called again on July 6th and the representative lady also confirmed it was still the correct information. In fact, she also rolled over 5,000 of our minutes to help us out as when I call him as it only takes from those minutes. She told me there was no charges pending for the Kuwait, but if there is any, to call back and they will back date to the correct rate for his phone only, not mine. When I re-confirm again before we hung up, without me asking to roll them over our minutes, that when I call him, we are not being charged; however, if he calls me, the $2.49 does apply? She said, "Yes, that is correct." Now three representatives told me the exact information in a row.

My husband calls me from the government landline on July 9th, 2012, not his cell, to ask if I have checked our bill. I said no and he told me he talked to others within his job that went through similar situations stating we are being lied to. Many of them challenged and charges were dropped, some were just lessened their charges while others just paid it and broke their contract due to the rude service. My mom also had a similar situation when she traveled international. I called AT&T again on July 9th and the representative said what I have previously been told is correct; however, the World Traveler is useless to us. All this time of being told discounts would apply besides the no voice in Iraq was not true. I was being sold a product we cannot use nor was told no point in using it.

The representative transferred me to international rep named Christian ** (he spelled his name out fast) and he also confirmed what I was previously told was correct until I asked for our current charges since this bill will not be available until August 1st for review. He was hesitant to give the information. That is when he changed his tone and in the end would not admit to his error that he lied. He flat out lied to me just within a few seconds prior of telling me all info verification was correct. Then he began to state my husband's phone will be charged on any given and received calls regardless who calls whom. I called him out on his lie and he would not admit to it. He would skirt around it by repeating himself. I asked to speak to his supervisor and he spelled her name out as "Ruth **". He placed me on hold for a few minutes.

She was unprofessional to say the least from the beginning with abrupt tone, by speaking over me and not allowing me to talk. She avoided answering my questions or showing acknowledgement about Christian (and other past representatives) lying to me once I challenged our current charges. She would repeat same information over again and concluded that I don't understand the rates available to see online. Not everyone has online access and such situation is not detailed online either. It doesn't change the fact I called in many of times to get a confirmation that all times called said to be true and I am now told differently when I challenged my current charges. I only understand what I am being told.

I told her to stop talking over me and her responses were, "When you're done talking, let me know so I can talk" with an attitude and "Well, you are talking over me." I was nice up until that point. That is immature and very much unprofessional from a supervisor's position. This further upsets me. My feelings for any of the situations were not taken into consideration during this phone call. It kept getting worse. I told her I would be disputing and she had no care to further give customer service. I wanted it recorded and she said she had no recorder and said recording is only for customer service quality (in such case as mine, lack thereof). I hung up the phone when I couldn't find my recorder, to which, I would have asked permission to record for legal purposes to help prove I am not in the wrong.

I would have never agreed to these plans had I known this all along. Current charges that was given to me today was $135 for Kuwait (we will pay that alongside our normal monthly billing at the $1.99 a minute) and $695.20 for Iraq of 280 minutes (we will not be paying alongside our monthly normal billing). I also found airplane mode still is part of roaming with charges. I advised my husband, by calling the government line, to shut his phone completely off. We also discussed we will be switching carriers. We will pay everything we owe except the Iraq amount and will be breaking our contract if necessary as we have awhile before contract comes up for renewal. I never personally changed any of our plans via our website account. Everything has been done over the phone.

I would like some guidance, some knowledge or some form of help as internet isn't always an option for me to research or know what to research. I want solid written material of any advice. I refuse to believe anything else AT&T or anyone says unless it is in writing. I am sure you would understand why as in such situation as mine "he said, she said" can only go so far. I feel I have become a victim of fraud by a company for their purpose to obtain profit in a manner of me being deceived. We have no plans for him to use his phone any further to not increase any amount billed. Thank you for your time reading this and I hope someone out there can be of assistance. Email me at ** com or call ** between the hours of 9am -6pm Central (Oklahoma) time, 7 days a week.

The AT&T rep claimed last night that they can't reset due to their upgrades. She said support is 24/7, but will be closed after July 14. No support from AT&T on weekends coming soon from AT&T! Wow, that's what I call service! In total, we have spent 10 hours over the past month or so and still have awful service from the cell phones and phone company. I asked what it will cost to break free of my contract and she (AT&T) said $410.00. I'm beginning to feel that it may be worth it to find another provider as we rely on our wireless for business.

My problem is not with having selected a model of phone that I had problems with; my complaint is with the customer service I received from the manager. She spoke very condescendingly and seemed annoyed with me when I indicated I liked my phone, wanted to keep it, but this model was having trouble and I could not understand why she would not waive the second upgrade charge in less than 30 days. The manager indicated she needed approval from headquarters to waive any second upgrade fee.

When I returned my third Ease, the manager had not yet arrived at the store, so another courteous salesman called her to see what her hours were that day. She was told I was already in the store. When the store manager came into the store, she went immediately in the back office and after ten minutes had still not come out to speak to me. The salesman went back to speak to her. I spoke to the manager when she had to sign off on the exchange and we discussed her staying in the back while I was waiting for her. Her response was she had been off for two days and had email to catch up on. In my profession, I deal with defendants every day. I can assure you if I walk into my office and there is a defendant waiting to speak to me, I do not catch up on my email first. I expect the same courtesy extended to me as I give to the people I come contact with.

I have been a customer at the Dover, Delaware AT&T store since it was under Cingular. In all these years, and many visits, I have never, ever had rude service except when dealing with this current manager.

My bank account is in overdraft because I refuse to put funds that were stolen from me back in it. I then proceeded to call AT&T back and try and get my money. Every answer I got was just as dumb as the first. They explained that there is nothing that they can do, and that I may or may not even receive my funds back! I am so angry and frustrated that they stole from me and refuse to give me answers why, or at least return what they have stolen from me!

In my home, it is a miracle if I have more than one bar of reception. I purchased the iPhone to eliminate the need for a landline or home computer, but now I require both. I contacted AT&T support again last week and though I actually spoke to someone who was very helpful and spoke English, the problem is not going away. I received a follow up call from their support center yesterday and the woman kept interrupting me. When I asked her if I could please finish my statement, she said have a good day and hung up. I called back and tried to file a complaint with a supervisor. This woman was not helpful and said she couldn't file a complaint as she wasn't the other woman's boss.

Later in the day, I received a call from someone else from tech support, who seemed to know what he was talking about. He admitted that the tower coverage in my area is poor and said that there were plans to put up additional towers in September. He offered several suggestions, including downloading the current updates from iTunes. Last night, I downloaded the updates and now I've lost all of my contacts, photos, text messages, calendar and notes. I called AT&T support and they said that they have no idea what happened.

The woman was not helpful and her suggestion was that I go out and purchase a cell tower from the AT&T store ($200) to help with the reception at my home. I asked her what I was supposed to do when I was outside of my neighborhood and she had no comment. AT&T exploded as the only carrier when the iPhone was introduced. Unfortunately, they have overwhelmed their system and are in a game of trying to catch up. You cannot break the two-year contract once you sign up, so they have you on the hook. Find another carrier until they rebuild their network!

Please check my record and see all the problems I have been having. I have children in college and they need the internet. This is not fair and not good business practice. My bill gets higher and higher each time I have a problem. I am always given a hard time when I ask for a supervisor and miraculously, the problem is resolved until I get my bill. I was asked by Public Utility to try and resolve this problem with the company complaint first before I go to them. And this is the purpose for this complaint. Just because I live in a rural area and no other company comes out, there is no need to hold me hostage constantly. Please read my record and check my complaints.

I have called AT&T in the month of May over 10 times and all 10 times they gave excuses regarding closing the account. I have been hung up on several times when I asked for their PIN or asked to speak to someone from upper management. They would always transfer me to 3-4 different departments and tell me they can't help me. I am very fed up with this company and I just can’t figure out how to get my way out of their database.

Please help. All this information went to the road block department at AT&T, 18887576500. The CS rep acted as though they don't care. All the notes are under my account **. I have been with AT&T (BellSouth) for 38 years that ought to say something. As I read so many complaint, I'm so saddened with a company of this large. This is so sad. I don't have $93.62 to give AT&T and they cannot locate the payment. With all the modern technology, come on.

Next week, I received a phone call from AT&T's installation people asking if I would be around so that they could install service. I called back and left a message saying that I had cancelled service (2nd time). I also called AT&T and apparently the first cancellation hadn't gone through, so I cancelled again (3rd time). The representative said that he would backdate the cancellation so that I wouldn't be billed for the month.

I just received a bill today for the first month of service that I did not use. I tried calling, but they are closed. Instead, I have sent them an e-mail explaining the situation and asking that they cancel my service and remove the charges from my bill (4th time).

I am absolutely interested in ending my contract, but for some reason, the FCC lets AT&T get away with charging people an arm and a leg to get out of something they are not satisfied with. So if I cancel my services, I will be charged probably around 3-400 bucks which is ridiculous. I have heard they are stretched thin and offering services they can't provide, which is obvious.

The latest ordeal was when a guy representing AT&T came to my house in November of 2011 and convinced me to come back to AT&T and drop Comcast based on the promotional discounts I would be receiving. I was paying $162.00 a month to Comcast; with the promotional discounts of AT&T I would pay the same, but get the complete U450 package for one year. As a consumer, I thought this was great and I signed up. As soon as it switched over from Comcast to AT&T, my problems began again with nightmares from past usage and experience with AT&T.

My first bill on 1/6/2012 was for $323.00 (confirmation number **). The rep never mentioned that my first bill would be for $323.00, and needless to say I was totally shocked, especially when I had asked him if my first bill would be $162.00 and he stated yes and there would be no hidden fees or trickery to get me to pay more. I soon discovered that was a lie and when I called in to complain about it, I was told that was the start-up fee. I explained that the rep stated there would not be a start-up fee and that my first bill would be for $162.00. I was basically told, “Tough luck, this is what you will have to pay in order to keep AT&T.” I wasn't happy at all with this, but after mulling it over for a while and knowing that my next bill would be $162.00, I decided to give it a shot. During this time, I had experienced all kinds of problems with AT&T U-verse. You will have to check my records with their online system and voice recording that they make provided that they don't come up missing.

My second bill on 2/10/2012 was for $190.31 (confirmation number same as the first); of course, I was not very happy with this and I’m still having problems with U-verse and my wireless. I called and complained again and the customer service rep was very professional and understanding. She stated she was sorry to hear that I was having problems and they would get them resolved. They actually did for a few days and then it started all over again. When I spoke to her about my bill and asked why my promotional discounts haven’t kicked in, she stated she would review them and get back with me as I waited on the line for her. She came back and stated that I do have Promos, but they would start until 3 months later and I would have them for one year. When I asked why I had to wait for 3 months, I could not get a straight answer or clarification to my satisfaction. I even told her that I am paying full price for something that I am not able to use consistently. She apologized and we eventually hung up. During this time period I have had techs come out to my house and try to resolve the problems and change equipment. U-verse worked for several weeks before it started messing up again and the wireless problem never got resolved.

My third bill on 3/7/2012 was for $195.97 (confirmation still the same), which was a slight increase but enough to make me aware of it. I was still having problems with U-verse and wireless and decided to call in again, which also included the billing issue. The customer service rep once again was kind, courteous and professional. She tried to take care of my U-verse and wireless problems, but she had to take it to the next level. They resolved the U-verse issues for the moment and a few days later, it went right back to the same problems. When we discussed why my bill had increased, she stated it was due to an increase in services and fees. I informed her I had not had good service since day one, but you guys are going to bill me full price and hit me with updated fees? She stated there was nothing she could do about it and tried to get me some credits or promos because of the problems I had been experiencing. She stated she could not get me discount promos because I have them all with U450, but they had not kicked in yet. Once again I got off the phone very disappointed, but she was so nice I could even get mad at her. I realized she was just doing her job and following the script she had been given.

My fourth bill on 4/6/2012 was for $190.76 (confirmation still the same). It was a slight decrease, which I thought to myself is ridiculous, and my promotional discount still had not kicked in after 3 months. On top of everything else, my U-verse and wireless was still acting up. I followed my same routine of calling in getting help. This time the young man helped me straighten out the wireless and now it works okay. Regarding U-verse, another change in equipment helped for a while, but it is still pretty messed up and I am still paying full price and no compensation whatsoever. By compensation I mean knocking a little bit off my bill for all the trouble I had experienced and still experiencing while not getting the full benefit of what I am paying for.

My fifth bill on 5/8/2012 was for $190.64 (confirmation still the same) and my promotional discounts still had not kicked in. When I talked to someone about it, of course I got the same run-around and was asked if I wanted to speak to collections. My response was, “For what?” She stated if I am unable to pay the bill, I could work out some payments. This is not what I signed up for and I was now beyond disappointment. I paid the bill and thought, “Okay, maybe now what they promised (discount promos) would kick in.”

I received my 6th bill for $229.39, which is due on 6/5/2012. I about had a heart attack and now simply refuse to pay this. Instead of my promotional service discounts kicking in, my bill increased by $38.75. This makes no sense at all and something really needs to be done about this. I called AT&T on May 23rd, 2012 and asked to speak with a manager. I was told none was available at the time and asked if I wanted to wait. At first, I said yes, but changed my mind to see if she could help. Unfortunately, she followed the same script except this time I was told I did not have any promotional service discounts on my account and that they did not have any promotional discounts going on during my time period. I explained to her that it was not true and that a rep of AT&T came to my house and convinced me to sign up. I told her that I have a copy of what I signed and wanted the name of someone I could file a complaint with. She stated that would be her manager, so I waited to talk with him or her. After waiting a while, I knew no one was going to get on the line. She came back and said, “I will have my manager call you.” I gave her my home and direct line to my office and to this day I still have not heard from anyone. I am okay with an attorney contacting me about this situation.

I’m on disability, my husband is in Bosnia. The phone signal was a little better with you guys but you don’t even care. That’s what’s wrong with these big companies. You think people will pay whatever. I guess I’m going to have to get my dad to call Uncle Joe Biden and see if he can loan me money for a Verizon phone. At least there you pay $4.99 a month, no deductible just switch it right out, no filing claims. Nobody wants to deal with a company over a phone. My consequence is, I have to go buy a cheap prepaid Verizon phone to use while I still have to pay for this ** non-working phone. And I’m going to switch my parents and grandparents, they go with me, and post on Facebook not to use AT&T because they have hidden fees. The store people are just as unhelpful as the customer service department on the phone.

So, unless we can fix this and believe me, as a stay at home mom, I got nothing but time to make posts about how unfair you're being. Considering my husband is fighting so you still have your freedom to sell phones that break within half a year, and make a woman on a fixed income, after she paid insurance, pay a $125 deductible. You guys are about to lose a lot of business. I’m not making threats before you sick your lawyer on me. But under the law, I’m entitled to write the truth and post it to MySpace, Facebook and Twitter as long as I have proof and I do. So, I would much rather hear from you to resolve this and go on about my day until my contract is up.

I have gone from an average of $100.00 a month with Unicel to nearly $300.00 a month with AT&T. These thieves are ripping off the public and it is time they are taken down. I cannot do it alone, but I am going to warn everyone I come in contact with that AT&T is the most dishonest corporation on the planet, bar none. If I can convince just 5 people to either leave them or never sign up for their service, I will have won in the end. I hope and pray that I can get to the proper complaint department at the Federal Communication Commission and the Vermont Public Utilities Commission to see that they refund my money. They are thieves, every last person there. They lie, they steal and they are nothing but corporate thieves. Stay away from AT&T! This is my last month with them. Never again will I do business with AT&Thieves!

So, they decided that they are going to send somebody to my house. That technician was only trying to register my laptop in order for me to connect the internet service I applied for. The company charged me $122.23, so I called on March 20, 2012 and talked to the AT&T representative Erika (ID number **). She stated that the bill was incorrect and she will take care of it. She didn't because I know that a few months after I received a letter from collections, they are writing that I need to pay for it. I disputed this because I don't owe AT&T any penny because that technician they sent to my house did not install anything. Besides, I did not request that technician - they decided it because three different technical support reps could not figure out how I could be connected to the internet.

In 2011, I had to disconnect my U-verse account because I moved, and in my complex address, AT&T did not have U-verse services but I kept my Internet service which has the same account number as my U-verse account. Just recently, I had a past due amount on my wireless account, and I was planning to pay all my bills at once. Since I have a past due, AT&T disconnected all my services together. On the transition on paying my bill, I called over the phone to pay, and the automated service indicated that I owed a past due amount of $325.61.

I was thinking that this amount is related to all my bills combined. It happened to be that this amount was charged to my U-verse account that I no longer have. When trying to call AT&T customer services to ask them if they can refund my money or credit to my other account, their response was that I paid an account that is already closed. And, this is a credit charge to the old U-verse account that I no longer have, and they informed me that this U-verse account number is the same account as my DSL account but adding a 228 digit to my account number (something that AT&T did not inform me); however this is a credit that is sitting in my old U-verse account that I no longer have, and it's going to take two to three months to reimburse me the credit. On the other hand, my wireless account is not connected to this account, and I still owed money, and they cannot reconnect my account until I make the appropriate payments.

In conclusion, AT&T offers you a bundle combined service that you are able to pay internet, wireless and U-verse account all together but when you make the payment, their representative are not able to see the payments because each account has a different system, and they can disconnect your services without checking if you really paid or not the other lines. I have a credit with AT&T for $325.61 (which they are going to refund in two to three months) with U-verse AT&T, and I owe a minimum of $127.41 for my wireless services. They, U-verse cannot transfer the credit to my other account, and in addition they disconnected my services.

Really bad customer services; moreover their representative don't have any manners in how to treat the customer, and they don't have any idea how their system works. When you ask for a manager, they don't even know how to explain to the customer what is going on, or how they can help you. Just to inform everyone, in every opportunity in my life, I will be advertising how bad this company is, and how bad their customer service is. Every line of business, and everywhere I go, I will notify everyone the bad customer service this company is offering, and how easy it is for them to take your money, and how difficult it is for them to return it. Unrealistic issue.

I called and IM’d when I received the bill! The rep indicated yes, very low usage, as usage was mainly during the weekend or special needs and was talked into a $30.00 per month premium (faster) vs. the pro $42.00 per month. I then sent in the new payment for the new rate of $42.00 for one month and then phoned AT&T to cancel the new contract, which would not begin until the next day and indicated that also with payment, a few days prior. I ended service date on May 18. (Nope, not here yet, but the "new" contract date the rep stated will "start" as May 8; so cancelled that on May 7, as in WI, have 3 working days to cancel the contract, purchase or assume. This means communications, also.)

After speaking with the rep on May 7, I received a welcome letter, on the bottom noting the $180.00 disconnect early rate. Mind you, the service had not expired, but I cancelled and the end date given was May 18. I assumed for un-started contract, I paid $42.00 and made the cancellation. I did not figure it would ever begin. So, I phoned another rep to ensure that all was well (as the form letter was issued before the service would begin. it was an "auto-mail"). Oh, and note that the 2nd rep said that the sign up for U-verse, when the first rep said, "You don't want U-verse." The 3rd rep stated, “Well, you have U-verse!” No, the 1st rep said no U-verse and another rep said, “Reps should not tell you that you should not get U-verse!”

CS received through AT&T, it is definitely not noted what was told to the customer during the calls. I am waiting to see how many bills will now be received. The 3rd rep also tried to keep the account. Also, 2 reps tried to talk me into bundling and 1 rep tried saying, pay a bill by internet (something many boomers do not trust yet!) and I have a land line rented by another carrier using AT&T lines (why switch, almost the same rates and why change numbers?) and carry a TV satellite server for the sig. other, with HD, DVR and multiple recorder (Sig. other won't switch!). Does it pay to play?

I called customer service (5/10/2012) at 6:10 pm and told them of the problem. All during the call, there was a loud buzzing, so that it hurt to hold the phone to my ear. The customer service person kept me on the phone for at least 25 minutes and then finally told me that since the call to my phone was such a short one, "just this once" she was going to refund my $2.00. I explained to her that there was no short call. I did not make or receive a call all day long. In fact, I had just picked up the phone for the first time that day before the rejected call came in. I do not appreciate being treated in such a condescending manner, and I do not appreciate the extreme difficulty required to complain when something in your system goes awry like what happened in this instance.

I asked the customer service person if this was an AT&T tactic to keep customers on the phone with loud painful noises going on for 25 minutes, so as to make it too much of a nuisance to call when something goes wrong with the system. She denied this, but I have my doubts. I have had an AT&T phone for many years now, but I will change phone companies if I am treated in this manner in the future.

How to resolve: we would like this to be resolved this way, that we have the amount of the prorating being removed from the bill which is over $29.00. I’m sure there is some cents on the amount that was prorated. We feel like we should be also given the $50.00. Because we were left with the understanding that the gift card would be coming in the mail, since we had the U-verse 300 for 30 or more days and that we would get the gift card in the mail, since we are not getting the gift card. We feel since we were left in the understanding that the card would come, that we should get the $50.00 removed from the bill, since we understood that the card was our cause of having the service for 30 days or more.

In June of 2011, after four months of me telling them I did not want their service, AT&T finally acknowledged and closed my account. Despite finally closing my account, four months into the purported 12-month service period, AT&T continued to send me invoices for the full 12-month service amount, and eventually referred me to a collector (Bay Area Credit Service, LLC).

Clearly, AT&T has no right to expect payment for a service they were repeatedly told the client did not want, and which, in fact, they themselves cancelled early in the service period for which the bill was supposedly owed. I have tried to get AT&T to stop their collection action and remove this unwarranted bill from my closed account. As recent as yesterday, they were completely unhelpful (AT&T collections at (800) 292-7928). Any help you can give me with this would be greatly appreciated.

In the end, I was out $5 with no data package. He also sent me off by saying, "If you don't like our services, go find yourself another company." I am appalled by the treatment I received on May 5. At the very least, I would like my $5 returned for services that I never received (the data package).

I've been calling at least twice a month to obtain a status and resolution and have received the ultimate/royal runaround. I've wasted time and energy and realize that most of their service dept are outsourced, which makes this even harder. In Jan. 2012, they finally referred me to the Special Needs Dept. and after several months of frustration with this, they informed me they are waiting for a vendor response, but could not define who this is or where I might go or try to contact to get this resolved. Obviously, there is some serious mismanagement and disconnects in their company. If there is any way this letter can be escalated to the correct contact, it would be helpful. The Lifeline service is for Rachel ** (Marlboro, NJ) tel # **. Thank you.

I have twice called Kathy, ID #**, on April 16 and again on April 27 leaving detailed messages each time. I have provided her the case number from last year to reference. I have not received any response thus far, thus I am posting the same continuing problem on this internet complaint site. It seems that is the only way to get a response from the giant, impersonal AT&T corporation. If they would just treat their customers fairly and respond to them, this would not be necessary.

Not happy, I called and spoke to the first rep and was told, “This is what you owe.” I asked for another rep who told the same thing, so I asked for a supervisor. This person told me that I could pay the full amount due and then receive a refund. I asked why go through this and asked to be billed for the days of service. She stated that next month, my bill would be around $25. Ha! I received a bill for, plus a $5.00 late fee. So I called again - the first person told me this is what I owe. I asked to speak to a supervisor, and the first person got back stating this is what the supervisor told them to tell me. Not good enough. The supervisor got on the phone and there's no record of my call, with the supervisor telling me I would owe $25. Imagine that. So I asked for her supervisor, of course she told me the same thing.

The acting manger got on the phone and told me he is reviewing my account. A call was noted on 3/19 but no note of the $25. Again I asked why am I being billed for the entire month when service was terminated on 3/15. He said because I did not terminate until 3/15. Really, this went on for about 10 minutes. I asked for the accounting department manager and was told he did not have to give me that information. I stated I was not paying for entire month when I only had service for 4 days. The acting manager told me that if I didn't pay my bill, I would be turned over to collections. Really, how can they get away with this? Why should we, as consumers, have to pay for something that we no longer have?

I called again and they said it would take up to 30 days to refund. I called twice more and they still had not processed the refund. I asked for supervisor and they couldn't get one on the line. I called again today, 4/19/12 and they still have not processed the return. The lady told me the phone was lost and they need to file a claim with the post office. I told her they already confirmed they received it on my last 3 phone calls. Here we are after several phone calls, more than 2 hours on the phone with them and they cannot get my $506 refunded for which I've already paid my credit card company. I have been their customer for about 10 years and expect better service than this.

So AT&T finally came to do the installation and at this time, I was told I would be getting U-verse and not the DSL I had signed up for, and that would have been fine if they still gave me a package. A package implies one bill, a combined account. I did not have any choice but to accept this as by now, I'm pretty desperate for an internet connection. I was not told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even though that would mean a longer wait time. When I decided on AT&T, I was looking at several providers and plans. For the same price, I could have gotten AT&T internet only, plus a VoIP phone but decided that since it was the same price, I would just get both services from AT&T and pay one bill.

So they set up the account finally and everything works. Then I got a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem and set up charges I was never told about. After a very agonizing hour on the phone with them, I was told this money would be refunded in the form of a gift card. Now remember that, they are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than I was supposed to pay because I was told I would get this amount credited back. Then I got another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through AT&T's phone tree, I decided to go in person.

I went to the AT&T store where I purchased the service and asked them to sort it out for me (these stores FYI are not owned or operated by AT&T). They told me this is the bill you pay, the other one, you can ignore. I had already paid the one bill, so I ignored the other as the agents told me to and two weeks later, I got a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with AT&T. This took hours and at the end of this call, I was painfully and unhappily aware of the fact that I was being billed twice and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at AT&T did go through my billing and gave me a lot of credits to try to make the bill more in line with what I was supposed to pay. But it was very confusing and it took over an hour.

She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account, why is it that I was constantly overcharged on one and credited on the other? A process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. Then my gift card arrived. Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix. They just credited me another $25 and then I paid my bills with the gift card. So you might think what is she bitching about, she got the refunds right? Well what I am bitching about is the necessity of having to call AT&T every month and spending hours on their phone tree.

This was one call, the first agent told me that they were AT&T phone and that I needed to speak to someone in U-verse, then they transferred me. That next person told me I had to speak to someone from U-verse California, that they were in the mid-west and they transferred me. This time, the agent told me that they were AT&T phone California and that they could not help me with U-verse, and they transferred me to someone who said they were U-verse but not California and that they would transfer me again. This is typical of how these conversations went, getting transferred form one agent to the other. If AT&T can't combine U-verse with traditional phone accounts, then their phone trees should not cross. They should have a totally separate system for each, but apparently, they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now and I got another notice from AT&T saying that because I have made changes to my account, I no longer qualify for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, AT&T did and now apparently, they want to charge me for their mistakes. So again, I had to go through that ** phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified. Even though they did rectify problems, I lost my faith in AT&T.

In the 4 short months that I had my account with them, I probably spent 4 to 5 hours on the phone with them, which I think is totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly, I felt like this company was hell bent on ripping me off and this may or may not be true. I do not know what drives them, but I assume it is profit and every month I had this service, I was charged for something I was not supposed to be charged for and at the end of January, I came to the conclusion that I had to sever my ties to AT&T and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time that they would charge me a termination fee and I went on a tirade about why I should not have to pay it, that the reason for closing the account was the problems I had with billing and those were AT&T's fault. But she did not do anything about that.

A month later, I got a bill with a $22 credit. Then I got another bill for about $34. I called again, my idea was to have them credit the $22 to the other account ($22 was with U-verse and the $34 was on the phone). I was not looking for a freebie, but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon receipt of an itemized bill stating clearly what the charges were for and that this would be the last bill. I wanted assurances that no other bills would show up, but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems, so I sent my complaint there.

In the meantime, I got a call from a collections agent that AT&T sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally, I got a response to the email. A nice apology. She credited the full amount to my account, closed it and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email, "I'm sorry, I can't help you with U-verse and right now, calling is the only way you can contact U-verse billing". Well the last thing I wanted to do was go through that phone tree again and since I had a $22 credit, I thought "well, I don't have to deal with this". Then a few days later, I got a check from U-verse for the $22 and change. So you would think that this is the end of the story, but it's not.

Two weeks later, I got a bill from U-verse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about it made my blood pressure go up. Of course, I knew that this would happen that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit. I knew this was going to happen! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say "phew, this is over". But I am waiting to either have a problem now with the collection agency or I will get another bill. I'm just waiting.

So some of you may still be saying, what is she bitching about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges. It's like a hidden feature. Also, I could not open my U-verse account and my phone account at the same time, the browser would not let me so I could not look at the bills side by side. Also, once I cancelled the service, I lost access to online billing. So again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill. I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check.

I would love to see an audit of AT&T accounts to see how many are being billed inappropriately. I would love to see an investigative team look into this and see how much money AT&T is making by overcharging. The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that AT&T benefits financially from all this confusion, but I am not accusing, just suspicion based on experience. Because if this is not a deliberate fleecing of their customers than it is an indication of gross incompetence, that this new U-verse service was rolled out without much thought as to how this would affect customers.

The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone, but apparently, the bill for U-verse went to a different address. She never got it and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found hundreds of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is abuse. The billing practices constitute bullying because people need their phone and they need their internet connection and once you are in the system, you get bullied into paying more than you should. People get stressed out enough dealing with money issues, the recession and life in general. No one should have to spend hours getting transferred from one agent to another just to dispute a bill. For me, the main complaint is that I did not get the package I signed up for. For whatever reason, AT&T can sell fiber optic U-verse accounts here and in some areas, they can combine that with a fiber optic U-verse phone account. But in my area, for whatever reason, the phone accounts are not available.

Had AT&T informed me of this, I would likely have opened U-verse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees and twice the internet speed of my U-verse account. Here's the kicker, this company rents the copper lines from AT&T in order to provide this service. So this company can provide me better service for less money using AT&T cables than AT&T can provide me. And apparently, as I was signing up for AT&T, laws were going into effect that changed the way these companies did business, allowing for the smaller companies to lease cables from AT&T to provide this service.

I encourage everyone to scrutinize all of your bills because it is not just AT&T, most of their competitors are doing exactly the same. Beware of the 6 month or 12 month special rates, and beware of the promised refunds and rebates. Audit your bills for a year if you can and challenge all the overcharges. Get yourself on a plan that is a flat rate for service and if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a local company called Cruzio) and let the big boys like AT&T know that they can't get away with it anymore!

Our internet service was added on as of 2/23 and I was charged a pro-rated amount of $32.93 for service from 2/23 through 3/18 for a plan that is supposed to be $14.95 for an entire month. I am requesting that this fee be adjusted and credited to my account.

After time passed by, the bill was under a different address in another state. I received a $700 bill for services I never watched, shutoff notice for a bill that never reached my residence, a $400 with early cancellation fees incurred because I chose to cancel since the amount that was quoted was not applied. I have called again this month of April and spoke to Jessie in Utah and his ID number is **. He would not adjust charges and hung up on me and would not escalate my concerns. I also informed him I will be contacting Better Business Bureau.

We were with AT&T (Cingular) for 8 years and had fourteen phone lines with them. The manager told me they couldn't help us and that we owed the bill. I will never use AT&T again for any cellular phone service and I am canceling my home phone line with them as well. All it would have taken was for the manager to apologize for the confusion, have us pay the cancellation fee for the two lines and I would have been happy. We are going to pay the bill in full and I will be sure to tell all of my friends and customers as to what type of service AT&T gives.

Just a week ago, after their crappy service both with the internet service and with dealing with them for four months, I cancelled and went with cable. I get a call today from a collection agency saying that I owed a past bill from November of 118 dollars. I had service with them from November to just a week ago and have not been getting any bills about this. I have been on the phone with accounts that should not have been and I never was told I still owed this. I was told that the 2 extra accounts would be closed, had been closed, were certainly closed and I only owed one account. Now I'm being told I owe again. I do not owe this. This is their fault, not mine. I should only owe for what service I used this past month.

I already had a cell phone but in December 2011, I decided to get my wife a cell phone so I called AT&T and talked with a gentleman and we agreed on a plan that will handle my needs. The young man told me how much my phone bill would increase and I agreed and he also told me that he was going to waive the connection fee and that my phone bill would go up only for the cell phone, I repeated what he said and he assured me that this was correct.

The next bill that I got, there was a connection fee so I called AT&T and the person told me that the connection fee would be removed. It was for the month of February and my bill was $129.14, which was correct. When I received my March bill, it was $282.57 and I had not added anything extra to my service. I called customer service and spoke with a person named Justin and he told me not to pay the March bill because I didn't owe anything, so I didn't pay the March bill. He also told me he would call me after I received my bill to make sure it was correct. Guess what, he lied, he never called just like the person I talked to a month earlier that promised to call me, guess what, she also lied, why doesn't AT&T hire competent people that has morals and know that it is wrong to lie to people just to get off the phone with them?

I received my bill for April and the charges were $285.29 which is a $2.82 increase for what? I have not changed any of my services. I have spoken to dozens of customer service people and all have agreed to help me but no one does, it’s just talk. In reviewing comments on the forums for AT&T, you have only a 5% satisfaction rate and that is something to be ashamed about, a company as large as yours and have so few people that like doing business with you.

If this matter is not resolved before the due date of my bill (April 27, 2012), I am going to cancel all of my services with AT&T. Please go back and look at how many times I had to call about my bill because the amount owed was incorrect, they have charged me with services that I did not want and I did not request. Just look at how AT&T operated with the $2.82 increase in my previous and current bill. That is how you people sneak in extra charges.

I have tried to reach Mr. Randall **, but no luck so far, I will keep trying, someone needs to know how the people in charge are running this company. Along with cancelling all of my services with AT&T, if this is not resolved by April 27, 2012, I will be contacting the BBB, it seems like that is my last resort to get this matter solved. My monthly bill is suppose to be $129.14 and that is what I will pay and no more unless I change any of my services with you.

If you should decide to be fair and just in dealing with your customers, I would like a new, updated phone bill before the next bill is due. If I have to drop my services with AT&T, I will not pay a contract fee because your representative breached the contract that he stated my bill would be. I hope we can get this matter resolved timely (1 week) or you’ll leave me no choice.

So I cancelled my phone, paid the ETF and my phone was unlocked. I asked for an email address so I could complain about their policy and was told to "google it". I think this is a horrible policy that they have and I think I will cancel my other lines (iPhone 4 and a basic line for my daughter) because I don't want to have anything else to do with AT&T. To be willing to lose a customer over this in today's economy is ridiculous.

Then I spoke with some woman Reginal in Retention, and she told me "Well, ma'am, that cost $19.00." Well, I still ordered it, whether it was charged to the bill or not. Just like everyone else, they have a way of covering and editing recorded conversations to what they want them to be. I told her she should be able to listen to the day the new plan was ordered and hear me ask about international call block no matter what the price was. It was stressed. We got nowhere.

When I tried to call corporate office to complain, they have the phone fixed where it will disconnect you before you can start, like the calls are blocked. I don't think this is fair to customers. They tell you a supervisor will contact you within 24 hours, but it never happens. This angers people, and AT&T is a large company.

I asked to talk with a supervisor. I was put on hold for 45 minutes, and they said they would have to give me a different supervisor because the first one was still busy with another customer. There's a lot of red tape, and they refused to check their equipment for any problems. I pay $225.00 a month for 4 phones, and I'm still having trouble getting a signal. I notified them more than a dozen times about the issue. I'm frustrated about not getting help on this issue.

She indicated that she would open a case (this is the 3rd time I’ve been told this and that someone would contact me). I am hopeful that after this third/fourth try that the agreed credit and proper billing occurs, unlike the previous two cases where I was told a credit would appear on my following month’s bill. As of March 28th, I have not received a call from AT&T. Although, I was told that I would be contacted by March 27th.

The bill which I just received Saturday March 17th at least partially credited my account. I’m not sure what the explanation is since there was none included. However, since the amount of the credit increased by $5.00, I feel it was to reduce the $48.00 to the $24.95. This is correct however nothing was done to rectify the excess billed amounts for Nov, Dec (2011) Jan, and Feb (2012) billings, nor to address the $57.00 Basic Maintenance fee charged to me, also currently under dispute.

Below you will find my information for the service along with my summary of the excess billing. I will continue to pay the amount not in dispute provided you maintain my internet connection. The amounts in dispute at this time is the $57.00, the excess monthly billing of $5.00 and the 2 months overcharged at $48, which should have been the agreed rate of $24.95 plus all interest charged to date since I’ve paid all of this in advance. AT&T has ended my service as of March 16th. I was told that I would be contacted within 2-3 business days and thus far after 8, I've gotten zero calls back. Also, I have sent in 2 letters with back up of my complaint and explained the issue. No results.

I asked why they did not stand behind their representatives and they said they would retrain them. I have been a customer of AT&T for years and they do not care about the consumer. Just switch your business and be prepared to pay almost triple from what cable charges. I am very unhappy with their response and I feel that AT&T has misrepresented U-Verse service and they will not bend. I guess customers do not matter anymore. My younger sister told me the address for the CEO. I will write a letter and will contact the FCC and Better Business regarding AT&T. Their word does not count, they do not stand behind their representatives and you are either stuck or as Escalation Department states "We will part ways!"

Over the past year, we have talked to AT&T at least once a month, usually more about the same issues; dropped calls, disconnected calls, calls going to voice mail, not receiving texts, etc. We had at least a dozen cases but no resolutions, no returned calls from AT&T, cases dropped as "resolved" when they weren't. The service has been the worst I have ever received. We were finally told that AT&T cannot do anything else and were asked what we would like to do. I said we would cancel, except that to pay an early termination fee would be the final insult so we would wait out our contract. I was told that the fees would all be waived in light of what we have gone through.

The charges are still on the final bill. In our customer’s notes, it states that the charges will be waived but AT&T won't do it because I am told, "We don't do that." If those charges had not been waived, we would not have cancelled the account. The case to remove the charges has been submitted 3 times. First they tried to tell me it was for defective phones we didn't return but I got that fixed. I am furious. All I want is exactly what we were promised but it means nothing to their "upper management" which, I am told, by the way, that I cannot talk to! Someone is to call me back in 4 days with an answer. I told her the only thing I want to hear from her is that the charges are reversed and I want an immediate email showing that.

The package was stolen. I was not aware that a package was delivered until I received an email from AT&T stating I exceeded monthly limits for a phone number I had never heard of. I immediately cancelled the phone and contacted AT&T. A rep advised me that even when you try and cancel online, a package will still go out. I spoke with fraud and they advised me I would receive a fraud package 7-10 days and would have 30 days to mail back. I received the package 3 weeks later. I called the fraud department again to see how much time I had to send the package and the rep advised me she would extend my time to send the package back. I sent the package 2 days later. I received a call from a bill collector today regarding the bill for phone. When I called the fraud department, the rep and the supervisor stated they never received the package back. I am looking to file complaint against AT&T and will also be cancelling my current services.

Well now it's March 2012 and now I am told the contract actually terminates in July 2012. This is the second time that an AT&T employee has given me wrong information about my contract end date. To make matters worse, the two so-called customer service people I talked to practically accused me of lying about what I was told and offered me absolutely no resolution, just grief. They claim to be unable to help me at all and instead, just gave me the runaround and kept me on hold forever. They were extremely unprofessional. When I asked one to speak to her supervisor, she claimed her supervisor doesn't not take calls and that she was the highest ranking supervisor there. I've never seen a supervisor who was incapable of helping customers, especially when the error was made by another AT&T rep giving out false information (which they seem to be in the habit of).

I work with people also and if I made a mistake like AT&T did, I would be held accountable and would need to find a solution for that customer. These AT&T reps just ruined my day and wasted my time. It must be a big joke to AT&T to hire these awful people who obviously do not want to help people. AT&T provides awful phone service and awful customer service, my blood was boiling dealing with these two **. What's the point of calling this department customer service when no service is offered! Worst company ever! Shame on you AT&T for stealing people's money during this awful economy! You should be ashamed of yourself for basically stealing $10 a month from me every month and then changing my contract end date without notification. That is a breach of contract! That is illegal! Perhaps you should notify your inept customer service reps about that. Again, worst company ever!

The tech told me that she already put me in before she understood and that I could try it for 30 days then cancel, risk-free. I told her I was incredibly overworked and would never remember to call and told her to just cancel it right then, as I was not paying the $65 per month for it. She said I had to have it for a week to cancel. Whatever. I called a week later to cancel and was told I was stuck with it. Then I was told that my grandfathered unlimited data was no longer applicable to that line. I argued that I had never wanted it till I made myself silly, got nowhere. Finally, I gave up and resigned myself to not using that phone for anything beyond phone calls, texts and listening to it as an iPod. I turned all cellular data off on the phone, making sure to check iCloud and disable all push notifications. I deleted all web based apps.

The following week, I received a text message saying I was at 75% my allowable data. I called as my phone was not using any data, in fact, it had been on airplane mode for 4 days. The text came over on my other line. The tech told me that the message was likely an error. The next morning, I woke up to another text, this one telling me that I was at 100% my data allowance and had incurred a 10 dollar up charge. Furious, I called as I had used no data and had already paid for unlimited data on one line, plus the package they screwed me into. The tech was useless, but promised to have a smarter supervisor call. The next day, I got another 100% data usage text and another that night. This has continued since December, I have argued and fought.

Apple has even done a troubleshoot on my cell phone and they concluded that there is not any data going to the ** thing, it is nothing more than a paper weight at this point. However, every single month, I have my regular cell phone family plan bill of $200, but then AT&T has charged excess data fees ranging from $500-700. They accused me of downloading movies, chatting, IMing and streaming. Apparently, my cell phone is the local free WiFi, even though it is off and I make a point to change the WiFi password daily. This point earned me the snotty retort that it is super easy to figure out someone's passwords even though each and every one of mine has been various STDs translated into Finnish. Yeah, those are obvious. What was I thinking? Bottom line, they are charging me 4 times what my plan was before they screwed up and switched my plan, they have credited me back nothing and refuse to, even though I am not using what I should be and certainly not using what they charge me for. Help? $1000 per month for 2 cell phones, one is not even in use!

I cancelled my service after 12 months on January 30, 2012. My account is paid in full according to the contract, and I am still receiving charges. I called on March 9, 2011 to ask about billing. I was told they would send the final bill again then I would receive credit. I have not received any credit or notice, except a collection notice from NCO Financial Systems (a collection agency). Since I have no confidence this will be resolved, I am going file a complaint with Consumer Affairs, etc.

I called the corporate office and was given a number (1-800-403-3302) to what I was told to be corporate office on the West Coast. It's the same AT&T number. I got Billing Department again. I asked 5 times to speak with a manager and was refused every time. The billing specialist refused to the resolve issue. I was told for the internet and phone service I signed up for 12 months, the Internet service was changed in December 2011 and that my billing changed. I did not receive any notification that my 12-month offer had changed.

I called on January 30, 2012 to close the account at the end of 12 months. Account was closed that day according to Billing, and I was charged an early termination fee for Internet (a few days before my 12 months was up). Originally, the phone service was established on February 4, 2011, and the internet was established on February 7, 2011, I believe. I informed Billing that I had called on March 3, 2012 and asked why I was receiving a bill. I was told that it's AT&T's normal practice to send the final bill then a credit and that everything should be okay with the bill.

I called the corporate office again and was told I would be speaking with a manager. But I did not get a manager and got California retention office. Then I was transferred to CA retention office again, then cut off. I called the corporate Office again, and I was told I would be put in contact with the Manager. I got Billing and Sales Illinois, and I was given the number 866-651-4038. Then I was offered to be transferred, and I was transferred outside of US. I did not attempt a 4th call to corporate. I have dealt with these billing issues for more than a year.

I have contacted their customer service and tech support numerous times and they always tell me there is nothing wrong with the network in my area. Right! That's why I keep having problems because there is no problem in the Cincinnati area! I think they've opened up three trouble tickets for my case! It's funny how many other people in this area are experiencing the same thing. Come on AT&T, fix the network problems. The towers are being overloaded and you won't do anything about it. I don't see Verizon or T-Mobile having these issues everyday.

I called 3 times in one day on March 22 to try and get this resolved. So far, as of the posting of this complaint, I've been on hold for 2 hours 41 minutes and 55 second waiting for an employee from Connect-Tech to get back with me to resolve this whole mess. I don't want this service. I have made that very clear nor do I think I should be made to pay a cancellation fee of $80.00 to have it cancelled when I was told it was cancelled as of January 13th, 2012. I really don't want to stop my service with U-Verse or AT&T, but I will find a new company if I can't get this resolved. I was a faithful customer for my satellite and internet of Dish company for 10 years and 1 year with Time Warner before moving to AT&T. I have been a faithful customer of AT&T since moving to Kansas City in 2003. If this is the way your company treats its faithful customers, then maybe it's time I find another company.

Shortly, after the close of the cycle, I received a whole new bill which would have to be for the Jan 2012 - Feb 2012 billing period because the Dec 2011 payment covered Dec - Jan 2012. I contacted AT&T to find out what happened, and they said that I owed for Jan 2012. I told them that my service was terminated before the new billing period for Jan 2012 - Feb 2012, so I should not have a bill, but they billed anyway and did not change it. I want them to remove this expense because it's one that was not incurred. Please assist. Thanks.

I call twice a month and get the same end result. Nothing has been done! The first phone call I made in December, I told them that if I could get a fax number I would fax the proof from my bank and they said they do not have a fax number, which is amazing that a phone company does not have a fax! I called in February and being tired of dealing with the customer service, I asked for a supervisor. I was put on hold for 10 minutes and the person came back and said the supervisor was too busy to talk to me! Wow, amazing again! I have been told I would receive email confirmations and call-backs to confirm the status of my account. I never get any response back ever, to date, nothing from them.

The accounting department apparently cannot do simple addition and subtraction! If you are billed one amount and that amount is paid you subtract and the bill owed is zero! Easy… right? Not for AT&T. Hey, AT&T, you suck! You also do not care to resolve anything with your customers ever! I just called on March 19th, 2012 because my bill now shows $122.00 and I have been reported to the credit agencies. All I owe is the current month's $40.00. I called and talked to someone that assured me she would take care of me, but said she had to put me on hold and when she supposedly put me on hold, she placed me back in the calling queue and eventually got a message that the AT&T office is now closed!

I cannot even believe AT&T! Get your crap straight. As soon as I am done with my 2 year commitment, I am dumping you and everyone else should follow suit! I am so sick of this garbage. It is not worth my stress, being lied to at every turn! I happen to know a person that is a customer service rep and she tells me that AT&T has the agents on a timer and if they go over on 3 calls they get fired, unless they can pass it off on a supervisor and the call clock resets to 0 and starts over. So what happens? They lie and tell you what you want to hear and then find a way to get you off of the phone and do not live up to what they have told the customer! Again, AT&T you suck!

Lies! They all failed to inform me directly that this tablet thus wipes out my upgrade option for my phone. Never was this explained to me. Sure on the receipt that prints out after I signed is it in fine print, but never once was this explained. Now, the Samsung screen quits on me, only after two months. I decide a good time to switch to iPhone vs. Android. I go in only to find out I can't because someone in the Juneau store, waived and did a manager over-ride which removed my upgrade option. I would have never got or accepted the tablet had I known this.

I spoke to three representatives who said, “Sorry but you accept, the exceptional pricing on the tablet, if you didn't accept it, your upgrade would still be in place.” Now, I have no phone and put up with absolute rudeness and still have to spend money. Mind you, I have since been with AT&T since ‘08, a payment of bill not included phone purchases, over 8,000 dollars. I have a family plan and three lines in total. This practice in their store was and is deceptive and how are they not accountable for not informing me of all the strings with this? Help, someone please file a lawsuit.

A month later when new charges came up, and again, I went through the runaround between AT&T and their billing companies. At one point, someone at Consumer Telecom said they would take it under their wing and get it resolved, even though it was not their job, which they did, and those charges were removed. I then changed my internet access numbers to bypass the offending number, according to what my ISP had given me as toll free numbers to use. I even called a local AT&T rep to find out.

Well next month there were still some charges outstanding from the last month's use of that number gone bad. I again made the calls and after a long while, got someone who could speak and understand English, and was able to do something. He apparently filled out some kind of complaint form, putting the charges from the bad number into a dispute status. I don't know what I was supposed to do after that. He didn't tell me, but I assumed they were handling it. So I continued to pay my bill minus the bogus charges for quite some months until I got a notice that my long distance was cut off.

So I tried to get through the AT&T system and finally got someone who I couldn't understand and was no help at all as my situation required her supervisor. I became very discouraged at that point. Then in the next few months I started receiving 2 phone bills for my same number. I didn't understand what it was about but thought that maybe they had straightened it all out, as the new billing didn't have any of the bogus charges. Next thing I knew, my entire phone service was cut off on Feb 5th. I admit that my January payment was a little late but I was very confused about the billing.

It was a charge of $80+ which did pay well before their cut-off date. The letter stated that if I paid the $80, my phone would be turned back on. Well no phone service has been turned back on in 5 weeks. I tried to get through to AT&T about it and can't seem to find anyone to help me. The bill now has gone into collections. Can you do something? The number that caused this whole problem is **. At one point I called a local AT&T rep to find out if it really is now a toll number and they said no. I would so appreciate some guidance and assistance. You can reach me by email as phone is now impossible. I have all my billing statements since the time of this disturbance to prove what I'm saying.

How many consumers would be happy with a utility company that sold them unlimited power usage only to later say that after 3 days of power usage they will start rolling blackouts, or a water company that sells unlimited water and then turns the water pressure down to drips after a few days, or a cable company that sells unlimited channels and then only allows a few to be watched after reaching a never before discussed limit? No consumer will be happy with unlimited garbage.

We returned the booster and canceled our service. The manager at the store told my husband the contract would be terminated under the military clause and she warned that we may still receive a bill for the fees but to just contact them and it should be resolved. So two weeks went by and our phones are still activated. We called to see what's going on and they told us they won't terminate service without a copy of the orders. We faxed a copy and heard nothing then. We contacted them and they told us the clause does not apply because they now say we have coverage!

Today I got a "Welcome to AT&T" pamphlet with my rate info. It's significantly higher than I had thought. I certainly wouldn't have signed up for a plan at this rate as I can get the same plan with another company for less. The pamphlet also listed a one-time charge of $49.30, but for what, they never said. Is this an installation charge? I know the plan I signed up for didn't have an installation charge. I certainly would not have agreed to pay almost $50 for installation when no one was required to come to my house to install anything. Is this just a random 'just because we feel like it' charge? I have no idea.

So, to find out what my actual plan rate is and why I had this one-time charge on my account, I called the 800 number given in the pamphlet. The number doesn't work... never even rings. I tried it several times. So I thought I'd utilize the online chat feature to get info. That didn't work either. A blank chat screen popped up but nothing ever loaded beyond that. When I first visited the website, I got a pop-up asking if I wanted to complete a survey about my visit. I agreed to participate. Of course, that didn't work either.

Further searching online for some sort of help led me to the "Contact Us" link, which doesn't offer any way to contact AT&T but merely takes me through a step-by-step multiple choice chart which ultimately leads me to online information which doesn't resolve my problem or give me any other choices for contacting AT&T. The Site Map gives me a "Cancel Service" link but all that says is, I must call the 800 number. The same on in the pamphlet that doesn't work.

All-in-all, I've had AT&T for 14 days and I feel completely scammed without any way to get help. I may contact someone at the state government level for legal help. What a shame! I'll never use AT&T again and certainly won't recommend them to anyone.

I told her that is not my fault, and it is Chris's fault, as he gave me the number with no letter at the beginning, and I am not responsible for AT& T's mistakes! She said, she wasn’t not going to credit me at all. She then transferred me to someone else. This other person said she was sorry about the mistake in cancellation, and she took care of cancelling it as of this date, not 12/5/11. She then said, “You used the internet so I am not going to credit you for the past 1 and a half months!” I told her that I have not used, it as I have AT&T wireless 4G on my phone, but I had not unplugged my modem, as it is in a corner, and is hard to reach.

I then asked to speak to a supervisor, and she said, "that is your right but I am still not crediting you! Have a nice day!” I asked her when she would transfer me to a supervisor, and she said she wasn't going to, and someone would call me in 3-5 business days! She then hung up! As of today, I still have not heard from anyone (she didn't bother to get a contact number from me) and I am continuing to be billed with late charges! I don’t even use my * home phone, it is only connected for my burglar alarm!

I forgot to mention that when I signed up for DSL, it was supposed to be $14.00 per month for 12 months, but they charged me the full $19.95 for the past year! What can be done about this, as they are going to screw up my credit rating, while I wait for one of these useless morons to call me and fix this problem?

The next month, I was billed for $149. When I called, I was told it can take up to a month for the change to take place. The following month, I was billed $139. I called again and paid the fee. I have called every single month to get this corrected, to no avail. I am at my wits’ end. Installation was done on 9/3/11. The phone had static every 10-20 seconds, and the high speed started to decline. It wasn't until a tech came out to access the problem, that it was discovered that the HD was never installed, and because the first tech never unplugged the router from our computer, the phone static problem continued. Once the router was unplugged from the computer, we started having better phone service.

On 2/27/12, I spoke with Jennifer at U-Verse Retention Service, and was given a $100 credit and your email address. I feel I have been taken advantage of by a huge company, and as a little person, have little rights fighting “big brother". Please look into this matter, and give me what was promised at the price promised in the first place.

Wanting my phone to work, I did everything I was told, to no avail. Within the proper time frame, I cancelled AT&T service by use of a number port. A number port is when the provider of your choosing gets on the phone with your current provider and change services. After my services with Verizon had been restored I drove to an AT&T store in Lenox Mall located in Atlanta, GA and returned the iPhone. The rep at the store in Lenox Mall was a ** male, his co-worker was an ** female, and the manager was an ** male. I had been told three days ago that I wouldn't be charged a restocking fee of $35; this was not seen in the reps notes (unprofessional).

March 2012, I received a bill for over $435, claiming that I had not returned the iPhone. I have spoken with numerous claims to be managers and they tell me that there is no record of the return, I suspect foul play. I am now being told that I must provide proof of receipt to get the bill reduced, I told them my credit union shows the purchase being credited back to my account, they are telling me that they cannot accept this (preposterous). I was told that a manager would contact me personally to alleviate the situation, no one called, and I had to call them.

Once again I suggested that a three way phone call be conducted with my credit union to prove the returned item, either that or fax. AT&T has accepted none of my request and would like me to drive 25 miles to the Lenox store to investigate (which is their job). This company seems to want only disturb fair decisions made by customers, and use them as financial pawns.

In regards to the complaint, AT&T debited my account for $1,387 for a past bill along with unreturned merchandise which I returned and have the UPS receipt as documentation. I received no notification of this upcoming automatic debit which came directly from my account as I was told over two months ago that this account was closed and I didn't have to worry about my account being debited. Upon my knowledge of this transaction, I called AT&T Services at 9:00 am on Tuesday, March 6, 2012, and spoke with a young man about the monies being debited from my account and how I could not afford this. He specifically offered me to reverse the payment and refund the monies back into my account. He spoke with such authority and knowledge of policy. I was ecstatic! I called the landlord and asked him to remove the lock so that my children, who had been outside after school, could not get in because I promised that my rent payment would be paid as soon as I got off work, based on the conversation with one of your employees.

Your employee even told me that the reverse payment would show up in my account in about 30 minutes and he went on to further state that it they are told that it normally takes 24 hours but mine should be there shortly. I began calling my bank all day to check to see if this refund had been returned to my account. It never came and I was humiliated! However, I still trusted the word of your employee as I hopelessly waited thinking that maybe my refund was just experiencing the normal time frame. I called again at 4:15 pm to confirm my refund payment and this is where I connected with a representative of your company named Ida, who told me that a refund payment was not due to me and will not be placed in my account. Might I add that she was very professional as well as compassionate to my situation.

I then asked to speak to manager and was referred to a Ms. **, who too exhibited such compassion as she was too totally professional as I pleaded my case and asked for some kind of help as this situation caused a hardship beyond belief, eg, overdraft charges, unable to buy food, etc. Ms. ** stated to me that the first representative that I spoke to in regards to my account should have been aware of the policy of AT&T and that he knew that the company does not do reverses or refunds once they've been debited from an account. I was then truly humiliated! I felt that this was told to me in order for someone to feel powerful or to possibly get a laugh.

Your representative did not write in his written documentation the correct words spoken in our conversation as I was told by AT&T reps that I spoke with said they did not read the same information in his notes. It was stated that all representatives must write the problem and conclusion of the conversation of each call received and he, however, did not. If he made a mistake, then I should have been notified immediately as my phone number was on file! Ignorance to the law is no excuse. I totally do not accept the fact in regards to this entire situation and hereby request that AT&T make special arrangements for my situation because of your employee. Your employee stated to me, "Your refund credit should be in your account in approximately 30 minutes."

Your employee did not give correct information, as he may not have been properly trained on policy and procedure. He also did not promptly inform me once a mistake has been made. The response that I received by the representatives of AT&T was, "I'm sorry." I feel that I am due an apology by your employee as well as an apology by AT&T in order. Mistakes by representatives could possibly end up costing AT&T millions of dollars. If all calls are recorded by your company as stated, then the conversation which took place on March 6, 2012, between myself and one of your representation between approximately 9:03 am until 9:20 am as well as the recording on my personal phone may serve as documentation of my complaint if documentation is requested.

In conclusion, I am totally disappointed with AT&T and I hereby request that I be connected with someone who has the authority to properly address my situation. I look forward to hearing from you soon. I may be contacted via the following methods: phone ** or **; e-mail: **@hotmail.com or you may send written communication to the aforementioned address.

When I tried to reach someone at AT&T to get our phone reconnected immediately, the record line kept hanging up on me. When it finally put me on hold to speak to a representative, I was left on hold for over an hour. I finally had to drive to the nearest AT&T service center I could find, which was 15 minutes away, and ask them for help. When I arrived at the service center, I handed the customer service rep my cell phone and explained to him that I had been on hold with AT&T for over an hour. He was able to get a rep from AT&T on the line, but the rep told me I had to pay the full amount to get the service put back on. I tried to explain to the rep that I was told my phones would not be disconnected until the dispute over my bill and my service was handled. The rep told me that she was not aware of any dispute regarding my bill and I had to call back and speak with someone from the billing department.

On Feb 27, 2012, I contacted AT&T again and explained to the rep that I was not paying another phone bill until my service was repaired and my bill was investigated. The rep, Maria, told me she understood, and I asked to speak with a supervisor. She forwarded my call to a Jeremy in small business accounts. I asked Jeremy if he was a supervisor, and he said no. He said I couldn't speak to a supervisor, because a supervisor couldn't help me, but he could. I explained to him the problems I was having with my service, and he said I should add more lines. He kept trying to sell me additional services that would not only increase my bill, but also put me into an extended contract with AT&T that I didn't want. I finally told him to go to hell and please let me speak to a supervisor. He said what I needed was to speak to someone in the repair department and he would transfer me.

I was on hold for over 10 minutes, and a repair person never got on the line, so I hung up. I then contacted Steve **, a contact person in repair for AT&T that had come out and repaired my phones before. I left him a message and explained that my service wasn't working properly. As of today, March 9th, I have not heard from Steve. On Feb. 28th, 2012, I contacted AT&T again, and this time I spoke with Sandy. I explained to Sandy what the problem was with my service, and that I was not going to pay another phone bill until my phones were repaired. She said she understood, and she said the other rep I spoke with should have provided me with a tracking number. She provided me with a tracking number, and told me someone would contact me within 3 business days. I never heard from anyone at AT&T about my complaint, but I did began to get harassed by the billing department regarding my bill.

On March 8th 2012, I received a message from Floyd at AT&T, regarding the tracking number. I left Floyd a message on March 9th, 2012, then I noticed I had a bill from AT&T on my desk, and it was a disconnect notice that was scheduled for March 10th 2012. I contacted the number listed on the bill, and got Ted in customer service. I explained my situation to Ted, and he said he was very sorry for all the problems I was having. He said he could see some notes on my account, but none to the extent of what I was telling him that happened. He said he was in customer service, and he really couldn't do anything, but he said the rep I spoke with back in Jan. 2012, should have put my bill in dispute, and that would have stopped the interruption. He also said I should have been allowed to speak to a supervisor, and he would make sure he got one on the line for me. He put me on hold but I didn't get to speak to a supervisor. He said he would add a dispute on my phone, even though his department was not allowed. He suggested I requested to speak to a supervisor in billing, and he said that the other reps I spoke to should have not told me I was not allowed to speak to a supervisor.

While I was on the phone with Ted, Floyd called. I asked Ted if I should speak to Floyd, and he said yes, so I hung up with Ted, and then explained my situation to Floyd. Floyd said he would investigate my service and get back to me. I explained to Floyd that my service was schedule for interruption tomorrow, and if it was interrupted again, I would just close my business, because I'm too tired fighting with them. I spend more time fighting with AT&T, than I do running my business, and that is not acceptable. Floyd said he would put my bill in dispute and make sure I was not disconnected.