AT&T Wireless Reviews

On 10/20/2025 I called Mississippi Customer Care Center. I had encountered an issue that left me stuck with paying a 3-year upgrade monthly fee. February 2025, the in-store salesperson made an error by providing incorrect information about an upgrade promotion. However, as a result I was stuck with a monthly fee for 36 months. I reached out to the store and no one took accountability and assisted me in this matter. I called the customer service line and got pawned off from agent to agent for about 8 months while paying the additional monthly charge on an account with three lines for my family.

On 8/28/25 Marci ** from the Pontotoc, MS store helped my husband and myself out tremendously! Marci is a very professional and knowledgeable employee who need to be compensated for giving excellent customer service. There has not been a time in the last two months that she hasn't gone above the call of duty to answer our questions or provide assistance to us while helping others in the store.

There are clear-cut reasons why I've been a AT&T customer in two different states (California and Texas) totaling well over 20 years. And those reasons are two-tier. Starting off with the AT&T employees. I have yet to communicate with a AT&T worker whether over the phone or personally face-to-face and not sense that they truly wanted to be of service to me. And nearly one hundred percent of the time, they succeeded in their goal to help me. Now to expand my point a bit further, I'm not just referring to the AT&T staffer whose work tools are the telephone and their desktop computer. And so, special kudos to the highly competent AT&T field technicians (like Joshua) and a gentleman named Kris **. I'm not sure what Kris's formal or informal title is, maybe information gatherer or data entry clerk.

I recently visited the AT&T store at Harrison Crossing and had the pleasure of working with Tyler **. From the moment I walked in, Tyler was professional, knowledgeable, and genuinely committed to helping me find the best solution for my needs. He took the time to explain my options clearly, answered all my questions with patience, and made sure I felt confident in my purchase before leaving the store. What stood out most was his respectful and personable approach—he treated me like more than just a customer. In a world where good service can be hard to come by, Tyler made the experience seamless and even enjoyable. I left feeling supported and well taken care of. I absolutely recommend this location, and especially Tyler **, to anyone looking for top-notch service and a smooth buying experience. Yes, I would recommend to friends and family.

We've been w AT&T Cellular for 17 years and hence have a "legacy" account. That creates problems. We decided to switch to a cheaper carrier that uses AT&T cell towers and has equivalent international service but cheaper. You need a Transfer Pin to authorize AT&T to release the phone number. Because we have a "legacy" account, none of the online procedures work.

Worst cell company on this planet. I will never do business with them again. Save your sanity and go anywhere else. They just sent us to a corporate office to cancel a dead family member's phone and with reasonable documentation denied us. This is my second issue with the company in trying to cancel their service.

Went shopping at a Target. This guy from AT&T comes up to us asking us to buy phones literally following us down the aisle. We stupidly agree to listen to his sales pitch, big mistake. He says, "I will give you three brand new iPhone 16 Pros for a trade in of your old phone. You will get unlimited everything and it’s only around 130.00 to150.00 with taxes a month. So we agree it’s a good deal and sign up. Wish I would have knew at the time he was full of it. He says the first bill may be more but after that it should be the price I told you. He was way off. They charge me over 100.00 more than he said they would every month. When I called to ask about it they said, "Oh it’s taxes and unlimited is more money." When I told the lady what the guy said she commented, "Well he was wrong." Then next thing I know she hangs up on me. Do not get phone service through this company. Stay clear!!!

AT&T mobile has ding my credit since 2020 for someone purchased a phone under my name. How did AT&T allow this to happen. They have damaged my credit and when I've purchased it has cost me a lot based on my credit score. Again this week, they damaged my credit again as I'm trying for a refinance. The major issue is I don't use AT&T service at all. I'm going to wrap my vehicle so everyone see it will stay away from them. I will keep the wrap on my vehicle for 5 years for everyone to be aware of what AT&T has done to my credit as they allowed someone to purchase under my name. Aways check and lock your credit report.

After excessive throttling of my mobile data in the last few months, AT&T topped it off by increasing my bill by about $50/month. I dropped my hotspot number and transferred my other 2 numbers to another carrier. The amount of trouble that AT&T makes it to obtain the required PIN transfer number is nothing short of criminal. I'll never go back.

After 8 years with AT&T, my husband and I switched to Spectrum Mobile, at a savings of $10 per phone line per month (bundled with internet). My husband's phone works great with Spectrum, but I had constant issues with calls dropping, sketchy service, missing voice messages, and having to restart my phone to pick up data signals. I went to AT&T to get my old service back (on my son's plan). The rep said we were on a very expensive plan, and with a minor change would save $65 per month, which would more than pay for my line being added back on. He made these changes. My son and his wife called this rep immediately when I returned home, but we're told the plan could not be reversed back to what it was 2 hours prior.