AT&T Wireless Reviews

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.

AT&T service in Preston Hollow has been unacceptable due to a prolonged outage, lack of responsiveness, and failure to provide appropriate field support despite repeated requests. The absence of resolution and escalation has raised serious concerns regarding service reliability and customer care standards.

AT&T agent sold me on a "free upgrade plan". It turned out that I ended up being charged $35 per month for 2 phone upgrades. Didn't catch it at first - assuming AT&T was an honest company which would stand behind their agents. Found out it was a a false belief. They end up telling me nothing they will do! I was extremely disappointed their position. Been a long time customer.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible wait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good. They charged me $147 & I’m still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service…. But you can’t get through!! SCAM! Avoid. Use Verizon.

This is the worst cell phone business in the world! The service is very glitchy, not to mention that they said they would pay off my old Spectrum phones off and to this day, I have received nothing in 3 months! Spectrum has turned me over to collections!! I was told they were a terrible company, I should have listened!!!!!

To start, I had been a customer of T-Mobile for 6 years and LOVED T-Mobile. I only switched to AT&T because the Best Buy Sales Rep there offered me a deal I could not refuse. He guaranteed me (I asked for confirmation several times) that AT&T would provide me with a Samsung Z Fold 7 for no charge if I traded in my T-Mobile 23 Ultra. That was the first lie. Turns out he lied pretty much about everything he told me. I have spent countless hours and days trying to get help from various AT&T Customer Service Reps and was escalated up through several levels of management.

If 0 out of 5 stars was an option they would absolutely deserve it. I'm not even a customer, but I've recently gone through the absolute most appalling experience with two long term customers of AT&T. Customer service is absolutely clueless and just constantly shifting responsibility off on the "technical support" line, which is just an excuse to send you through hours of confusing and unhelpful robotic phone "assistance". The cost for service compared to the service you receive is disgusting to say the least. This company should be subject to a lawsuit for misrepresentation, overcharging for failing services, and the inability to assist customers in any sufficiency.

I transferred two phone lines from Verizon to AT&T under the $800.00 plan per line. I sent the required bill in from my previous provider which reflected that I transferred two lines. I received the Visa Gift card for one line and not the other line. I reached out to AT&T by email and telephone on several occasions to resolve this issue but received no response. I finally spoke with someone at the reward center on 2 June 2026 and they stated that they never received the a submission for my second line. I was also told that because it was after 60 days I would not be able to receive the Visa for my second line.

If I could I would put zero stars! After over 20 years of being an AT&T customer I am disgusted by the way I was treated on the phone. They insist you pay your bill through auto pay but prefer you do it through your bank account instead of your credit card. They then added money to my bill and took the money by stating they changed their grandfathered plan and is now charging extra per line. This wasn’t notified to me until after they took my money.

I am fed up with AT&T mobile service. I went to them years ago because they had better coverage nationwide than TMobile and I was driving semi trucks everywhere. However, after not driving anymore I found that the service strength around my home had dropped dramatically and for several years we could not even make calls from inside my home and had to use internet calling. We asked for them to fix it but it wasn't until a month ago that they did something with a local tower and now I sometimes get an entire 2 bars, or 3 on great days and yet I live in a very urban area.

If I could rate them a 0 I would! Been a customer for over 10 years!! Verizon may be more expensive, but, they are #1. They mistakenly suspended my services 3 times! Yes, they gave me a credit, but, I had no service for a week!! A week! The credit?! They waived the reconnection fee! I’m over and done with them! Oh! You can’t even call customer service from your phone!! If you don’t have another phone, you are screwed! Just horrible! They don’t about their customers!

The customer service is horrible. I was on the phone with customer service for 3 hours, then the line says you have exceeded the amount of time and disconnected the call. I waited for the call back, knowing the rep has my phone number but nothing. Such ridiculous customer service. I will be cancelling the moment I get a chance.

I have been a customer of AT&T for only a few months and have never in my lifetime (I am an octogenarian) seen or been associated with any company where the customer support is rude, lacking in knowledgeable, and for the most part totally absent, as is AT&T. Their products are equally as shameless. I am a retired accountant, computer programmer and program manager and have had hundreds, if not thousands, of clients. I recommend that you think long and hard before doing business with this company.