Asurion Reviews

5 stars all around! Easy to file a claim, quickly received my replacement, and got back on with my life after my purse was stolen with everything including phone in it. Thanks for making a difficult situation less stressful! I highly recommend this to anyone!!!

Thank you for making an inconvenient situation tolerable. Your accuracy and reassurance is greatly appreciated. I would absolutely recommend this service to friend or relative. My new phone came in a timely manner. I was able to activate new replacement phone with ease. Thank you again.

The process of exchanging my phone was straightforward and easy to implement. My new phone works well so far. I was glad to have the insurance coverage, although with the deductible and monthly insurance payments, I'm not sure if I really saved any money.

I filled out the questionnaire and paid my deductible after my phone screen was destroyed from a fall. I had a replacement phone overnight shipped to me. The instructions on how to send back my old phone, activate my replacement were easy to follow. It was nice to have the coverage on my phone so I didn't have to keep a broken phone or pay full price for a new one.

I placed a claim around 8pm at night and had a brand new replacement phone delivered to my door the very next day! Can't beat that speed! It's a little pricey but you get what you pay for. Not much else to say other than if you need phone insurance then Asurion is a good company to use...

My Tablet fell and screen cracked, I made a claim, then paid a small amount, and the next thing you know, I got replacement quick! They even sent return envelope! I'm so glad I had this insurance! Totally worth it, and I highly recommend it for everybody!

New phone - The entire process was very easy. All the people I talked with were really friendly. I am thankful that I have insurance on my phone, it is one of the most expensive items I own. Thank you very much.

This was an easy process. I would have liked more instructions about how to handle the issue of turning off Find My Phone when the phone can't be used. But my questions were answered when I called Asurion. I would have also like an email saying that my damaged phone was received. Otherwise, it was a great process.

They replaced the phone in a timely fashion. The phone they replaced it with is so worn down, swiping does not work and it's an iPhone. The first cord they sent me was a knock off Apple, the cord did not fit into the jack. They said, they use the knock off parts and had me send the unusable one back and sent another knock off product. I am still unhappy with the phone. Swiping often does not work to answer it.

You never know when you are going to need the extra protection and then it happens you lose your phone. We had Asurion so easy to put a claim in and within 2 days we had a phone replacement. So glad we chose this coverage and so nice that Asurion was quick about getting us a replacement.

The phone you sent to replace my broken phone takes hours to charge. The other phone that was ordered to replace this one has been on back order. This is unreal and unacceptable. I not a happy customer and I have a business with five phone lines on my account.

The customer service agent was thorough, kind, understanding, efficient, and patient. I felt the agent listened well and asked appropriate questions. I was also pleased at how quickly I received the replacement phone. I liked that I was able to track the replacement phone and was able to expedite delivery. Thank you.

You sent me a phone that was broken. I asked for a new return envelope to return the broken phone I was sent. I never received the return envelope either. But I've been called several times in regards to returning my phone. Then I was told once I sent the broken phone back I was sent, it will take 2-3 weeks for a refund. Wow!!!

The experience of replacing your phone is painful already. Then paying your deductible as high as you ask after months of insurance on my phone bill is even worse. Then being told you only had one colour was ridiculous. And then receiving a phone that was not updated to the right iOS to recover my phone and having to spend several hours figuring it out was beyond unacceptable. I plan to tell everyone I know to not do the insurance with you and Verizon! And I know a lot of people.

I received great Customer Service from the Representative who answered my call. He was courteous and helpful. My experience in talking with the Customer Service Representative made it easy and hassle free. The best part is that I received my replacement phone quickly. I am extremely satisfied with the service provided.

I had to remove my Find My Phone from my iPhone. I thought I had removed it already but I didn't. The customer service representative was patient and polite and got me through it because I really was having a hard time doing it. She was wonderful.

Rapid response to claim, device replaced as promised in coverage booklet. New device is an upgrade from my current one. I am very pleased with the service from Asurion for this device and a situation with my flat screen TV also covered by Asurion. Will continue to use them with future purchases.

You all did very good. But I have another one that I need to replace. So what I need to do to get this one replace? Please advise me. Please give me a call or text me on what I need to do to get it done. I know you all will do your best to please your customer.

After a theft, Asurion had my replacement phone out to me within a few days. They didn't have my model available so upgraded me to the next best model up. I'm very pleased with the speed and service. Thanks for keeping me going!

The deductible cost is **! It's unfair to pay that amount per month and not get any discount for not having broke my phone in the last few years. The deductible cost is outrageous for a refurbished phone that I'm not even allowed to pick another color on! You strong arm your customers. I hate Asurion. ** off!

The whole process was completely painless. It was extremely easy to fill out the claim, and you can expect your phone the next day! I've always had phone insurance, but never had to claim insurance on the phone. I think it is a no brainer when it comes to phone insurance. Paying $12 a month was a good investment because I got both of my phones replaced with a nicely refurbished one.

After a couple of bad phones that came, the last Asurion agent I spoke with was really concerned with my needs, felt bad for me for the 2 phones that weren't working correctly and gave me a free upgrade not just model but even memory. It wasn't just the phone, I felt her genuine concern for me. Felt like she was my friend, even if they don't get it right, right away, Asurion will continue to try and get things right. I recommend it to everyone.

This insurance is a scam. It is not worth buying thru your phone carrier. I filed a claim on my phone and told there is a $225 dollar deductible. I never knew there was a deductible when paying a premium every month to the carrier. And I am told I may receive a re-manufactured phone to boot. And I still owe $460 on the phone. On eBay and Amazon the phone is selling between $120 and $370. The phone companies and this Asurion have quite a racket going. What a joke - what a scam. Don't waste your money.

I had purchased a new phone and a month later it was lost in the water. I submitted the insurance claim on a Friday night and had received the replacement new phone on Monday before noon time. I am very pleased with the response time and service. Thank you.

I'm so happy to Manager. Last person I was talk to ask fixing my problem because before they No longer have to help me my problem!!! But I am so happy to Manager to helping me. :) Thank you for everything all time making happy to Manager. Have a great day.

When I try to claim my lost Nexus 6P they said they out of stock for the phone, the only thing they can do is give me Galaxy S6. It's not acceptable because S6 is now cost $230 vs my nexus 6P is 600+. I've been paying insurance 24/month in 3 years and this is the kind of insurance service I got. On top of it I explain that I hate the S6, I used to have one. Customer service is not very helpful and kind of have the attitude. Kind of like: "this is what we offer, take it or leave it". I canceled both my claim & insurance. It's a WASTE of money, run away as fast as you can. If you run into this customer service rep: Nicole (id **) just hang up the phone and get another one :).

This company was fast and so friendly on the phone. Customer service is very important to me and if I could I would give them 10 stars for the customer service I received over the phone itself. All was done very quickly and not a lot of questions that where answers had to be repeated.

I could not believe how fast you replaced my lost phone. 10 on a 10 scale. Your service demonstrates how important customer satisfaction is to your company. I love the new replacement phone, even the rose-pink since you were out of black. I will be sure to pass my experience on to my friends.

The service and quick turnaround for my replacement product was fast. I had trouble submitting my request online. Ended up online chatting with a representative and she helped complete the request for me. It was a Smooth process. Very pleased.

I was satisfied with my phone experience. It does take longer when it's on the weekend. You have to wait until Monday sometime to get your phone. Overall I was satisfied with the help and the replacement phone. They send you everything you need to send the phone back.

Service was easy to use to make a claim. Customer service was kind and prompt with responses. The only complaint I would give was that the color phone I was replacing was not available, so I had to choose another color. I received the phone in the time frame that I was told and sent my damaged phone in the return package that was sent to me.

Samsung Galaxy S7 Edge - I was very satisfied with the overall experience, although I was very dissatisfied with the amount I had to pay to have my phone replaced. When I get my phone closer to being paid for, I will most likely drop the insurance. On the plus side, I had my replacement phone very quickly!

I had an unfortunate experience with my phone the past month. I had to replace it because the screen was cracked and two weeks after paying the $200 deductible and getting the phone replaced, my new phone was stolen. I had to pay another $200 to get another replacement device. Asurion helped me get a phone quickly!

I really love the convenience of the service you provided and the quality of replacement phone. We insured most of our devices. This experience was seamless, convenient & expeditious. I am so grateful the process is user friendly. I am sold!!! Excellent. Thanks.

My phone's camera is slightly lower quality than before I replaced my phone. But they were punctual and effect with my ability to receive a new phone. I will probably contact my carrier again to get it fixed. Thanks for the support Asurion!

The replacement phone does not hold a charge like my original phone and the phone is super sensitive touch. Sometimes the phones just calls people at random and mute button randomly comes on. The customer service was good but the product sucks.

Since I got this phone, the battery dies extremely fast. At a full charge it's at 50% within an hour or so with minimal internet and phone usage. I take great care of this device having no scratches, cracks, or water damage. Very disappointment with this phone and would like a replacement.

I think if you have a phone for less than a month you should receive a BRAND NEW replacement phone instead of a refurbished one. You don't get a discount on the price of a new one, only now you are paying full price for a used one.

It's no secret I use you guys often, but the past three phones I've received from you have all had something wrong with them immediately upon receiving them. One can't connect to wifi, the other has a failing battery life, the last closed out of apps spontaneously.

I was very satisfied. I received my phone when I was supposed to. I has no trouble switching my phone over. I would recommend to my friends and family. Asurion did a very good job at getting my replacement phone to me.

I was pleased how quickly the Asurion tech came to my home to assess the damage on my iPhone 6. He determined that my phone screen was damaged beyond his ability to fix so he updated my status to cross ship brand new phone. FedEx delivered on time and activation was a breeze. Would recommend. Great job!

My phone was stolen but thanks to Asurion I received replacement within 24 hrs. Was just great!! Could ask for better service in taking care of your customers. It was nice getting half my life back so soon. Thanks, thanks, thanks Asurion!!

Fair but too expensive for coverage for an older model phone. Should charge for coverage for the model and date phone was bought. That sounds fair to the customer. And the customer is always right. Please consider for future warranty contracts.

I have had Asurion for years and they have never let me down. Unexpected things always happen and it is always good to know that one is always backed up by Asurion for whatever the situation. This insurance for mobile devices is worth having. Excellent service overall.

Smashed my phone screen and thought I had coverage. Looked on my bill and saw Asurion so I googled it. Within minutes I had a claim submitted and received my phone next business day. Very easy process. The phone I got had a black spot in the screen edge so I called to see about exchange process and the lady was very nice and helpful. Had the new phone next day. Can't beat that for service.

WORST customer service experience of my LIFE. So horrible I cancelled the insurance. I spoke to no less than 5 different customer service reps including one supervisor. I was told I didn't have insurance. I was told at one point that that was not even my phone number. I will tell EVERYONE how AWFUL my experience was. Then once I got my phone it took 3 calls to activate the device because you didn't even send the ESN number for Verizon to activate it. After 2 days, 5 phone calls and HOURS, YES HOURS of wasted time, I couldn't even get the phone activated because there was NO paperwork sent with the device. You SERIOUSLY need to train your people... and what's SAD IS THAT MY DAUGHTER WORKS FOR YOU. In my 25 years of customer service experience, I've never witnessed SUCH INCOMPETENCIES.

Damaged my Priv and they gave me a choice of a BB10 (4+ yrs old), or a Galaxy S7 which was refurbished. Between the $170 I spent on insurance and the $120 deductible I paid, I could have gotten the Galaxy for $200 on line. I thought the ins. would replace my phone with what I bought, i.e. the Priv. They said they don't make it anymore and I told them they do then she said they were out of stock. I asked for the supervisor who answered with, "May I help you?" Then I heard the dial tone. No one tried to call back. Will never use or recommend Asurion.

I am losing the pictures and also when I put new data in the phone for my contacts it sometimes keeps them and sometime it does not. I went back into Verizon and they told me that when the new phones came out that none of these phones work correctly. Well my old phone worked just fine until I lost it and turned the new one on. I am very disappointed that I did not know that this new phone that I paid 99.00 for will not work correctly I could have just purchased a new phone for 200.00 and had one that works. I paid insurance on a phone for several years and now am screwed for a phone.

I am very pleased with my Galaxy S6 replacement, it was fast, easy, and on time. Will definitely continue to use the insurance for all my future phone and tablet purchases. Thank you for being so fast easy and reliable. New charger block was included which was very convenient.

Everything that was said to be done was provided in a timely manner and much appreciated. My phone was replaced just when I needed it and I am very grateful your service! Thank you Asurion! Without the swift action that your company took to replace my phone I would not have one.

The experience went very smoothly. We received the new phone when promised. We were able to get it set up through Verizon with no problems. I have however received a couple of emails stating that the old phone needs to be returned. It was returned a couple of weeks ago and when I called this morning I was informed by your automated system that the phone had been received.

I dropped my phone and cracked the screen on my iPhone 6s. I had purchased the 2-year replacement warranty called "ExcellencePlus" through Costco. The plan states it covers "drops, spills & cracked screens". I filed an online claim. The system said it couldn't process the claim so I had to call in. I tried calling a number of times but was on hold upwards of 20 minutes. I didn't get through. I checked online a couple days later and it said the claim was in process. Nothing happened though.

After my new phone arrived, I decided to return it. I contacted your customer service rep and was instructed to return it in the envelope that it came with and I would be refunded the $200 deductible. After confirming its arrival back at Asurion, I contacted customer service, was told it was received in acceptable condition, and my refund was being processed. After waiting 2 billing cycles with no credit, I called again and was told I was no longer getting a refund.

The process was fine. The fact that I had to wait for about a week+ to get a replacement was frustrating. I understand that the Pixel is in short supply at retail and so here as well, but it doesn't feel right to be paying for 'insurance' that when needed isn't available to me. If the delay had been longer, I would have escalated it, but thankfully that didn't happen.

I received my replacement phone very quickly! I was very pleased. If ever in the situation again, I don't have to worry about any delay in getting my new phone. Customer service was also helpful in explaining what to expect and what my out of pocket expense was going to be.

Phone got drop in a lake and Asurion help me with a great customer service and sent me a replacement device in a prompt way so my needs will be fulfilled. I do appreciate very much this because I could keep my work going with my new device.

Very pleased. Had phone in one day. Impressive. What I liked was the detailed instructions and steps and the ease with which I could accomplish them. Very convenient to return old phone. Appreciate convenience. Experience would influence me to insure a phone in the future. Worth it.

My daughter lost her phone in Spain while studying this past semester. Asurion was remarkable in getting her phone to her in a reasonable time. I called on a Friday in a panic and the president called me back to help even though it was a weekend and they were closed.

Once it was clear I needed a new phone, Asurion accepted the claim without putting me through unnecessary hoops and quickly sent me a new phone that is working well. Returning my old phone was an easy process as well.

When I received the replacement phone, I started having the following issues with the phone. First, while I am on a phone call, the earpiece speaker gives me static sounds when I increase the volume. Second, after using the phone the screen gets warm when not in use.

My original phone was replaced due to water exposure and I did get a new one promptly from your company which was nice. The phone I got as replacement is full of issues. Won't hold a charge or even charge with the charger you sent me or others. It gets extremely hot just doing minor things like sending you this email. I have eliminated the apps and tried everything. Resigned to the fact you gave me a lemon. If I pay for a phone and a premium of insurance I expect to get quality back. Not someone else's broken phone that you "refurbish" to make tolerable only with the factory settings.

They claim that they provide replacement phones in 24hrs and it is not true. The duplication of information (inputting on the website and then repeating the information on the form), the confirmation of identity process is horrible and needs to be revamped. I submitted my phone claim on Thursday and did not get through the entire process until Monday of the following week. Every step takes review of at least 24-48 hrs, meanwhile I continued to cut my fingers on the screen of the phone because the screen shattered. I will be terminating my phone insurance with Asurion after more than 10 years as a customer.

Every month there is a payment for my phone to Asurion in the event that my phone is lost or damage. In order for me to replace my phone I have to pay them $200. At the time of the incident I didn't have $200. I had to wait 'til I had gathered the money to be able to replace my phone. Of course, when I call and give them the date I damaged my phone they were quick to respond in saying, I couldn't get a replacement because it was beyond the 60 days. Really? What's the point of paying for insurance if they can't insure you. I finally got a chance to explain why I took so long. The operator spoke with a supervisor and eventually was told that I would get my replacement. They took my card number for payment. Couple days went by and no phone.

It was a real hassle to get my replacement phone sent. In the past when I needed one it was much easier. And also the battery life on this phone is just as bad as the one it replaced. It would have been much better to just buy a new phone and have a better battery.

I lost my phone in the lake while fishing. Made a claim online when I got home that Friday evening. A new phone was send the NEXT DAY on a Saturday!!! Less than 24 hours after the claim was made. AWESOME service.

I would like to personally thank you for the prompt courteous service I received when my son's phone was stolen. Your coverage was one of my smarter decisions I've ever made. I would highly recommend your devices to all of my friends. Very worthwhile.

I was satisfied with the amount of time it took to complete my request for a replacement device from the initial request to the time it took to send replacement device. That's about all have to say. The turnaround was satisfactory.

This was a fast and accurate process. Verizon kept up their promise. I received a quality replacement phone. It was an easy process to follow. They tried to fix it over the phone first with remote service. Verified that it could not be easily fixed so sent me a replacement.

Trying to get a hold of someone is a huge pain. First I called and the entire time I was on hold they wanted me to use the website. Once I was tired of trying to use the phone I went to the website only to get halfway done and was forced to call back. When I got a hold of a rep I was informed I wasn't allowed to take care of the transaction because I wasn't on the list (Which I am, I set the business account up and pay the bill). Rather irritating.

The phone I received from Asurion did not work properly. It was returned to Verizon and replaced with another phone, which I was told by a manager was something that shouldn't have happened. I found the whole experience of paying $100 for the crapshoot of a repaired phone that may not work well, very disappointing. No one at Asurion was rude on the phone. I had no problems with Asurion's customer service. It's the process that was difficult.

My phone was lost. I gathered my insurance papers, went to the phone store and asked for and received assistance. Talked to Asurion representative and explained what happened. Had a replacement the next day. No worries. All was well. Thank you.

The Asurion experience was flawlessly simple and fast. The new phone arrived as promised and the return process for the broken phone was simple, also. This insurance has proven to be a great investment and I will continue to keep the insurance as long as I keep having a cell phone.

The service to report the phone and getting it was fantastic, but my phone absolutely does not work. It continually freezes, screen goes blank - I can tell this is not a new phone which is very frustrating. I would welcome any help as I have updated the software, done a restart per the customer service, and nothing is working.

I lost my iPad and called to make a claim. The representative that I got was able to handle my claim efficiently, she was very friendly and knowledgeable, and I received my iPad the very next day. I would highly recommend this service to my friends and family.

My husband's phone cracked (to pieces). I went online and completed the replacement forms. He received his phone 2 days later. He had his new phone up and going by the next morning. He was very satisfied with the experience. Thank you.

I misplaced my old phone and didn't get it sent back. I know where it is and it is in the return envelope that was sent to me. Can I still send it in and get money back on it? Thank you for your quick response. It's great to know that I can get a replacement phone overnight.

If I could I would not give Asurion any stars. They are deceitful, unprofessional and negligent. I recently contacted Asurion for a replacement iPhone. The original phone we received began to malfunction and the screen was not working properly. Asurion replaced my original iPhone along with my $112 deductible. The iPhone we received seemed to be refurbished and we discovered this when the screen began to lift and cut the ear of my Significant Other and children, then the screen began to malfunction again. I was not sure if I would be able to send the phone back since this was a replacement phone and was not sure Asurion would accept the phone. For safety reasons, we had the screen changed but the phone still was not working properly. I then decided to contact Asurion and see what I could do.

The claim was handled poorly. I was told that I didn't have insurance multiple times. However, I escalated and someone else said they could see it. My claim wasn't processed timely. I had to call in 5 times and escalate to the office of the CEO. They kept saying employees of Verizon are handled differently. I was told my supervisor would have to call to verify insurance was on my personal line, which he doesn't have access to. Just wrong information time and time again. Very disappointed. I'll be cancelling my coverage. The replacement phone is not in good condition.

Experience/service was good. Product was not. The iPhone 6plus does not work properly. Apps will not open, screen changes on its own, unable to make calls, text and does not respond to touch. A white bar appears on top of screen. Reboot does not improve product.

Replacement phone process went very smooth! Each person I spoke with from Asurion was very helpful and pleasant. It arrived when promised. We were able to get phone connected and we were connected in no time. I have Asurion protection on other phones on my plan also.

Excellent Service. The representative at Verizon was very helpful. She quickly helped me complete the transaction necessary to order a replacement phone. When it arrived, we took it back to her and she helped me get it all set up. She did a fabulous job. I would highly recommend her to anyone for receiving assistance.

Asurion replaced the broken iPhone in a very timely manner, they were very easy to work with. A postage paid envelope was included so we did not even have to pay for postage to return the broken phone. I will continue to carry their coverage on our cell phones.

Outstanding customer support! Thank you! Replacement was received in one day. Although the replacement iPhone didn't work, another iPhone was provided in one day. Lots of quick action by Asurion. I never accepted insurance on devices before... because of Asurion I will keep the policy active.

The replacement qualification form was fair, brief and straightforward. Following that, I promptly received my replacement iPhone6 within 24 hours and immediately returned my damaged phone. The replacement iPhone6 worked perfectly and actually outperformed the one I returned. I am thoroughly satisfied with the Asurion insurance coverage that I have used on all three phones for many years in my Verizon account. I plan to continue using Asurion always.

Extremely fast and convenient easy to use. I will recommend this service to a friend. THANK You! I broke my phone on a weekend and was very surprised to find out that I could file a claim online on the weekend.

My son left his phone in the locker room. When he is back from his game it was gone. I called Asurion. My son had another phone delivery at the house on the next day. Very efficient. All done online!

Not as easy as advertised. The process was not smooth. The person on the phone was interrogating me like I was not telling the truth. I am not sure your service is worth it. Plus the "lost my iPhone" portion was tough to do when the phone is BROKEN!!

My Insurance claim was handled quickly and accurately. I was happy with the speed of delivery of the phone. Overall, the experience was easy and quick. The negative is the cost after paying for insurance. I would recommend Asurion to anyone. Thanks for your help.

I'm still waiting for a phone to replace mine. And if I heard correctly, you are replacing my note 5 with a note 7, which blows up... So once I get my phone and see what kind it is you send me we can revisit this.

The process was easy and simple enough when I had to replace my phone. However one of the main features I use is the camera and the replacement one is awful. I can take a picture but it's blurry and not focused. I haven't called to see my options but my camera was such great quality and now it's not.

Your service was fast, courteous and I really appreciate how smoothly the process went. My son lost his phone and was heading to college in Los Angeles. He needed a phone right away. I contacted Asurion and a new phone was delivered the next day in Los Angeles! Great service---keep up the good work!

Fast Service, but, phone that was replaced didn't seem new, had a small scratch on the glass. I sent my old phone in the same day and weeks later was called by a recorded message and said I would be charged for the phone if I didn't return it. No way to speak to a live person.

I had a broken phone, filed a claim and had no problems. Got my phone quickly with no problems and they did a great job! I have Asurion coverage for all of my devices. Have used them in the past before with no problems then either.

It was so simple to go online. Enter your information and the new phone arrived the next day. It comes with an easy envelope for the return that you can drop in your mailbox. The speed is great because you have no downtime. Excellent job and only wish it didn't cost so much.

My husband was out of town and lost his phone. That night I filed my claim and paid my deductible about 9:30 pm. The next morning, I walked into my office at work at 10:15 am and his replacement phone was sitting in my office chair. That's fast.

I needed a replacement for my new iPhone, which was found shattered on the ground. I went to my carrier's store, where I was advised that Asurion would replace the phone after an insurance claim was submitted. I went home that night and submitted the insurance claim online. It was quick and simple, and Asurion sent my replacement phone within less than 24 hours. The process for returning my damaged phone was simple as well. Asurion provides an envelope for the customer to send the damaged phone back to them. I was completely happy with my experience with Asurion.

After spending the $199 deductible for my iPhone, I started to think back when my deductible was only $50 and what I find a little difficult to digest is that when you buy a cell phone it is new from the factory, but when you have it replaced it is a refurbished phone. I have had crashing issues, stalling issues and after all the updates and calling Verizon for some technical support the iPhone is still sluggish and sticky. I would try to get another iPhone, but after all the trouble one has to go through to reinstall everything and update stuff, weighing the time it takes to do everything necessary to get the replacement phone to whatever 'normal' level is for you and have it not be a value added experience, is depressing to say the least.

The whole process of Asurion making sure I had a replacement iPad was nothing less than perfect. I have Asurion on all my devices. I have never had a problem with Asurion. I would recommend Asurion to anybody. If you don't have Asurion you are at a loss. Thanks Asurion.

My iPad was replaced within 48 hours of being lost. Got new iPad downloaded from the Cloud. Only lost handful of pictures. I am extremely pleased with rapid response and quality of service. Thank you very much. Will recommend your insurance anytime. It was wonderful to do business with such a dependable company. Thank you for the great service. I will recommend your company.

First, it's frustrating that I pay $10 a month for insurance, then pay $200 for a replacement phone, just to get a refurbished phone. Might as well just pay full price for a new one. It's the same difference at the end. Second, my replacement phone came with defects. When I make calls, the people on the other side cannot hear me — only when I have my phone on speaker phone. In other words, when I am in public I cannot have a private conversation without everyone hearing my entire conversation because I have to have it on speaker phone at all times.

Fast service, no questions on the replacement. I am so thankful that we had warranty on this phone. Even though the phone was in a life proof the can still be damaged. Lesson learned, I highly encourage people to use a screen protector anytime they have a phone unless their case covers the front.

Having the insurance was a lifesaver. I got a new phone within 24 hours and saved my vacation from being ruined. It was a very quick and easy transaction. Everyone was very helpful through the process. Without the insurance the cost of a replacement phone would have been too much.

Very good, very surprise by the level of customer service. Sure glad I had insurance. The first replacement phone had problems and they took care of the issue and replaced the phone with no problems and I had my phone the next day.

My phone's power button got jammed in. Could not turn it on or off. It would just keep trying till the battery died. Filed a claim and paid about $200 only to find out they did not have a Pixel XL available. (Would be 3 to 6 week wait.) As I use my phone for work and needed it ASAP I had to get the Pixel... a lot smaller. Not happy!

I was amazed at such speedy service. After filing a claim on a Thursday evening, I received the replacement the next day. Everything was quick and easy. Never thought filing an insurance claim would be so quick. Thank you for replacing the phone.

The replacement phone came already on and overheating. It overheats every time I charge it or use it over a few minutes. It overheated so bad the screen messed up and it burns my face. I feel I was overcharged because of the quality of product I received.

I didn't realize that the insurance that we carried for our iPhones from AT&T was going to provide a refurbished phone. I got my phone today and it locked up when trying to identify the wifi in our home. I got in my car and went to the AT&T store for them to unlock and set up my phone. Got it loaded and went back home. By the time I got back it was HOT. So HOT that I can't hold it. Googled and turned off location services which helped to cool it down. Meanwhile the battery isn't holding a charge. Awesome. Have called and am having yet another phone sent. I hate Asurion and do not recommend at all.

I have mixed feelings about my experience with Asurion. It was easy to file the claim and the phone was to me in less than 24 hours which would have given them 5 stars. However the phone they sent me was defective and the screen would not work. So another 24 hours later I was on my second phone. I am thankful that they will replace if broken but sending out a broken phone is not acceptable. They also do not have a plan in place if the 2nd phone or 3rd or 4th phones are defective. Which is discouraging because, if it happened, I do not want to be without a phone for that long or have to buy a new one knowing I won't get a usable phone. Overall I am happy with the speed of getting the phone but concerned to use the insurance and still not having a working phone.

After filing my report on the website, I was told that I needed to call the representative to confirm information. So I called, and was told I will receive a phone call in 24 hours to confirm information. No call for 2 days so I called back and was told the same information. Why was my shipping/order put on hold? Never received an explanation and I needed my new phone quickly.

Great service provided. Never had issues dealing with Asurion. They get your phone to you quickly and even provide warranty, their customer service reps are very respectful and courteous and now they can even find you a location to have your screen replaced for half the cost.

Horrible customer service. Trying to get a fraudulent charge removed for 2 months now. Spoke with both Asurion and Sprint Corporate. Neither company communicates with the other or knows what the other is doing. Keep getting notices about a past due amount for the fraud charge.

After washing my phone I got online to set the ball rolling. I had some complications but after about a day got things finished and was getting my new phone in a couple of days... Got the phone and got it up and working. Guess I got the old phone sent off correctly. Thank you.

I was pleased to receive my phone quickly. There were no issues setting up or moving files. That was the good. Phone was in good condition came complete with battery, SIM and charger - again Good. However, I don't know if it is the battery or the phone... but I have to charge it twice per day. I am not operating anything more or differently than I did with my previous phone. In that matter I am very disappointed. Within minutes of starting it up, the battery level drops to 90%... by the end of the day. Note: no WIFI being used and there is no "searching for signal". It is down to less than 30%. In that I am very very disappointed in that I will have to shell out $50 for a new battery. :(

Excellent, quick service by professional staff. So pleasant and caring. So easy to work with and all in all I have been very pleased with your service. I would recommend this service to anyone. I have been with Asurion for several years and plan to stay!

I had no difficulties at all getting through the process of phone replacement. I had dropped it and shattered the face on a weekend and had my new phone by Tuesday of the following week. Very fast and efficient. I usually am very suspect of these types of processes but this worked as described.

Service was great. Lost my phone had a new one the next morning by 8:30. Great customer service. Thanks for the prompt service. I would definitely recommend Asurion to family and friends and anyone who has a cell phone. Keep up the good work???

We lost/stolen my daughter's phone, however it took very long to get phone replaced. Very unsatisfied with the way we were treated. Took very long to get the replacement phone. Service have gotten worse. Do not have any choice otherwise choose other insurer. Would not recommend Asurion.

I forgot her name, but she was perfection. I sent in a comment card, in the real mail, that's how great she was. Look into it. A real pro. If you actually record all convos, spend 3 minutes listening to ours. Service standard has been set.

They rendered great service to me. The representative was completely professional and cordial with taking my request for a new phone. I would highly recommend this services to anyone. This is a good service to have and good people to work with.

I was contacted immediately, and got specific instructions about the process (Replacement for shattered iPhone screen under warranty). I was provided with a new phone and materials for return of the damaged phone. There were informative and updated emails sent to me along the way. It was very easy and seamless.

Excellent & timely. Would definitely recommend to other people. This is the second phone that has been stolen. The first time it was taken care of efficiently also. We are trying to put a stop to it. We feel it is someone we know as we're very careful how we handle the phone.

Just before going out of town, I accidentally broke my phone. The quick turnaround time allowed me to go on my trip with a replacement phone. I didn't want to have to use my insurance, but was really glad I had it.

Damaged phone. Asurion provided amazingly fast and helpful service. We had a replacement phone in less than 24 hours. Thank you so much. We are highly satisfied customers!! We have had a similar great experience every time we have had to contact you. Everything about the process is so clear and convenient.

My iPhone was damaged by water. The replacement process and claims process were seamless and prompt. I'm happy with the result. Although the cost of insurance seems high, it would have been considerably more expensive to replace without the insurance.

Customer service was very courteous, my device was replaced in a very short time. Although I found that very satisfying, the new replacement, however, has been glitching on me everyday. My other phone never gave me any problems and now I have problems with this phone everyday.

I had purchased a new phone from Verizon and on the same day when I went in to pay the claim I called Verizon 30 minutes later to cancel the claim. They never cancelled and did not refund my $49 deductible. They had an incorrect address on file and sent a replacement phone that was never received. They claim they sent another one, yet that one was not received. The customer service people I encountered for two weeks ensured my check was in the mail. Finally, when I reached a manager she explained that the claim was denied and that they will send another phone because they could see the address was incorrect. So now I'm out almost 50$ and don't have any replacement phone. Lies, all lies! Shame on you Asurion. #rippedoff

I received excellent customer service. I needed a replacement phone because I cracked my screen. I had insurance, so I called Asurion and with no problem at all. I was sent a replacement phone the next day. Fast and efficient service.

Fast, efficient, no problems. I had all information available about when product was lost. Model and serial number. They looked up information, explained procedure and it happened just as I was told. Thank you, thank you, thank you.

The most amazing part of my claim is I filed my claim about 4:00pm and received my phone the following day. I also like that you included the return label so I could return my damaged phone without any problem.

I tripped on a dock line and tumbled into the water. My Verizon Droid phone died by drowning in salt water. I notified Asurion the next day and two days later I had a replacement phone. Everyone was very professional and prompt in supporting the replacement of my phone.

My phone was damaged during a storm and I made a claim. I received a call from Asurion and my replacement device was immediately mailed to me. I received it the very next day without incident and was back online in no time. Thanks!

This new phone is horrible, will not hold a charge and service is very slow. Takes forever to download apps and my emails. Very unhappy. Paid 200$ for a pile of crap. Should of called sooner. Not happy, not happy, not happy. Phone sucks.

I dropped my phone in morning. I called right away. I received the phone the next day! No problems. Fast and easy. I have nothing more to say but all went very well. Unfortunately with 6 people in the family, we have used this insurance a few times. I know what to expect at this point.

I highly recommend this service. I stupidly broke my phone while hiking when I was on vacation in California. I had a wedding to go to and your team was able to send me a new phone in less than 24 hours. Well worth the money. Thank you again!

Called in the problem at 7:00 p.m. in the evening. I received a new phone in the mail the next day. You can't beat that service. I was astounded and pleasantly surprised. I would recommend the service to anyone who has a mobile phone.

I received my replacement phone within 24 hours of request. I am appreciative of this service and glad I paid to have coverage for my phone services. Thank you and I will continue to pay for this service for both my phones.

You were very fast to replace my phone. My only upsetting thing was that there is no way to get all my old pictures and videos off my phone. You can make awesome phones, now find a way to retrieve ALL the important information back when the screen is broke. Thank you for all you did. My sister in law passed away the day I broke my phone and there was important picture memories of hers and I that was not retrieved from old phone. That was very upsetting to me. Thank you for your help.

I was happy when I got in touch with Asurion. However it took a few steps to actually reach the company. I have my phone through Verizon and it when I contacted them they routed me to Asurion. Also going through the steps to talk to an actual person was a pain.

I was happy overall with my experience. I was confused because the instructions said to place the damaged phone in the envelope or something along those lines. However, it came with a fold up slotted sleeve protection type of plastic and cardboard. I used the sleeve it came with and mailed it, but I was not sure if that was what Asurion wanted exactly. Other than that the replacement was a bit pricey at $150.00. I am almost due for an upgrade, and I was thinking it would be $100.00 from past experience. I am very happy with how fast and smooth the process went though. Thank You.

Very pleased. My 12 year old son broke his phone and within 24 hours, we had his replacement phone that was delivered to my office. The online process was easy and quick. Fast and easy service. I would recommend using Asurion to anyone.

Customer service was awesome, great help. I received my phone quickly. The claim was easy to file and very simple website to get around. I appreciate the fast response and the quick process. I was very pleased with the claim and the promptness. Thank you!!

Repair person did a good job. The person at your office that I talked to was also expected excellent. There was a problem with the repair and it was taken care of quick. I'm happy with your company and your service.

I've had several phones replaced throughout the years and each time the service has been awesome!!! Prompt service and fast deliveries. I would definitely recommend this to anyone. I've never had a problem with any of the replacement phones. And if the cellphone is not in stock the comparable replacement Is always satisfying!! Thanks!!

One of our phones the screen cracked and then the screen turned black. I was able to go online and tell you what happened to the phone. It was an easy process to fill out all the questions online. After that was done we received an email saying that our claim was filed and then we received a new phone the next day.

Had to get a second replacement phone as the first phone had screen issues as well as software issues. But the person that helped me on the phone with my 2nd replacement was top notch. The 2nd replacement phone has worked well thus far, has "locked up" a few times which is annoying, my old phone never did that, and had to have reset, has scratches on the case, but it's covered by my phone case, so not a huge deal.

I ruined my iPhone and because I had insurance was able to quickly receive a replacement phone from Asurion. The experience of requesting and receiving a replacement phone and sending my broken one in was easy and convenient. My replacement phone I'm not crazy about. I didn't realize I wasn't going to receive a brand new phone. The refurbished one has some backlighting scars.

The service was very prompt after I visited a Verizon store. I received a brochure telling me how to go online to my original phone missing. So I received the replacement phone and paid the $200.00 deductible. After receiving that phone within a few days I mailed the newest back and chose to have my original reactivated. I received notification that you received the phone back. How long should it take to process the refund of $200.00.

Upon request for a replacement phone I processed my loss online and received the phone immediately. I am very satisfied with the service besides giving Asurion a 5 star AND saying I was very satisfied with the time took from the initial contact to receipt of product.

I lost my phone around 4 o'clock on a Monday. Made a claim around 6. Less than 24 hours later had a replacement. I was extremely impressed with the service. I was surprised with how quick they got me back in service.

I am very unhappy with the phone you sent me. The camera is messed up, every time I take a picture there are different colored lines. I can't use the camera unless it's a front facing picture. The reason I got a phone from you was because my other phone camera was shattered but that camera works way better than the one you sent me.