Asurion Reviews

My phone was destroyed by water. I filed the claim and the next day the new phone was here. Along with it was very simple instructions to show me what to do with the old phone and how to get my new phone connected.

It was practically effortless! The staff was helpful, and I had a new phone within 3 days! The whole process was very concise and the staff at the Verizon store was informative and not too pushy. I would recommend Asurion to a friend. I think the deductible was not too bad either.

Galaxy note 7 edge replacement - So overall the process was not too difficult but one thing I disliked a lot was that it took about 2 weeks to get my item in stock and once I filed my initial claim there was literally no way to contact customer service as every time I would call they'd ask me for my information and once they retrieved my claim information it automatically routed me to an automated machine that told me the same thing (your device is on back order) and hung up. That said the replacement phone I got works great. Happy with that. Thank you.

The phone you sent me was defective. I took it to 2 Verizon stores and both confirmed that the phone did not work. I returned it in the self-addressed envelope and label that you provided. I included a brief note in the package explaining that the phone was defective. I also called your company office to file a report of this problem and my intent to return the phone. This was done well within the week that I received the phone. I received my credit card statement with a charge of $99.00 for the deductible. There should have been a credit of $99.00 for my return. There was not. I respectfully ask that you look into this and credit my credit card for the full $99.00.

Asurion exceeded our expectations in replacing a stolen phone. What great comfort I have going home with the eight devices I have insured through your company. Thank you for your simple, thorough and complete service. Please tell others of our experience and encourage them to use your protection plan.

Filed claim online and was done in less than 5 minutes! I have talked to Asurion before to file a claim and it took forever, I recommend filing online to anybody! I work in customer service for a mobile phone company and I tell anybody that needs to file to use Asurion's website. It's fast, quick and painless.

I called in with a phone issue at 7:30 pm on a weekday and had a replacement by 10 am the very next morning. Can't beat that for an amazing service, with minimal downtime. The customer service representative was very thorough and didn't question the fact that a new phone was warranted. I appreciate that very much.

From start to finish the process was smooth. I've replaced two phones and both times was excellent customer service. I'm so glad that I purchased the equipment replacement plan cause it really worth the money. I would recommend everyone to purchase if they believe they may drop their phone.

I had to get a replacement Samsung Note 4. My original took a beating. I will say the quality and functions have been reliably fair. My refurbished phone has had issues with lagging. Issues with crashing. Issues with select apps. But I was able to secure settings that helped eliminate the issues. Overall a fair and good working phone.

The process was very easy and fast and we were sent a good quality replacement iPhone. The return process was easy. The only thing I would improve is to let the users know when you received the damaged equipment for reassurance. Thank you.

Excellent response and method to schedule appointments. Technician showed up as scheduled and was very professional. He was knowledgeable in the repair. My refrigerator is from 2006 (GE French Door model). Even recommended that I apply lubricant to door seals for easy functioning and less binding.

I had a great experience. It was easy to use. People were nice and helpful. My replacement phone came in a timely fashion. Losing your phone can be a very challenging experience and I was very happy with the way that this transaction was handled.

My replacement phone was delivered in 24 hours!!! What a relief, especially because my youngest son is in the Army and over in South Korea. I was literally worried so much while my phone was not working, that I would miss a call from him!

My phone was damaged by water. The next day my new phone was delivered to me. The only problem I have is why do we pay $11 monthly for total coverage, but our deductible is $149? If someone could explain that to me it would be greatly appreciated.

You did super on the first claim. No issues. The second claim was a disaster. You turned off the wrong phone. Not cool. You sent the replacement Android phone promptly... with an iPhone SIM card. Another two day wait for the correct SIM card. And bonus! You sent two sim cards two different ways. I am grateful that you gave us a choice between returning the phone for the cost of the deductible when the stolen phone was found. We opted to keep it as a spare.

Fast overnight shipping. You guys are the best. Great communication, easy steps to complete claim service. Phone on my doorstep in less than 15 hours. Try to bet that. I have been an Asurion customer since day 1. Never a problem or issue with service. Thanks.

I was very satisfied with the professional and caring member of this company that helped me and my mother. Not only did they listen but were courteous and patient take the time to find a solution to the problem at hand. The fast delivery service was excellent as well.

My Samsung S6 phone failed; I drove straight to a Verizon Wireless center in Reston VA but was told I had to complete the loss form online; which I did at that center - on a loaner iPad. That online claim application, apparently was unacceptable; as I next had to download the form (which I had just completed); re-complete it by hand, scan it into a laptop and upload it to the Asurion site again. The Verizon center staff were at first reluctant to help do this. Note - I manually entered in the form the exact same information as I had completed online.

The service from Asurion was great, however I am having issues with my phone. I get no signal and calls are always broke up now. Anything internet related is slow or does not open. Please send me another phone to replace it. Samsung S8 Edge Black.

Overall the claim service was satisfactory. However the cust. service person I dealt with seemed a little frazzled and spoke way too fast when going through the procedure to file a claim and send my damaged phone to your service center, but everything worked out and I had a new phone in 24 hours.

Face of phone cracked after dropping phone. Phone was replaced per overnight delivery. Great service, even though deductible was rather high. In the past, I carried insurance on both my phones, but since the deductible more than I can afford, I had to drop insurance on one phone. Please try to make your deductibles a little less expense, especially for those that seldom use the coverage. Thank you, :-)

Your online website was easy to use and got our phone the next day. The instructions were easy to follow on how to activate and return the damaged phone. I that you followed up with an email as well. Would recommend to all my friends.

We had Galaxy S7 that was in case, but bumped the corner of a desk and cracked the screen. We had insurance so we tried to file a claim only to be prompted that the claim must be approved. The approval took 24 hours. Then we find out there are no S7's in stock. After 3 days I called and was told I could purchase a phone at full price and then file a claim to receive the difference (less the deductible). I think not the way Asurion is run. It took 4 more days for units to become available. Why have insurance if it doesn't cover you needed? Thank goodness the phone still worked during this extended period. Either Asurion need to change several policies or Verizon needs to find a company that can fulfill the commitments with their contracted customers.

After trying rice and other means my phone was still not functioning properly. The salesperson at Verizon gave me the information to make my claim with Asurion. I had no problems making my claim. My phone was replaced hassle free and very fast! I am very glad I had the insurance on my phone. I would recommend to a friend.

I had lost my phone and trying to get a new one I had to pay for the insurance coverage of $150 and they charged my card 2x and I had to call them back and they reversed it and then a week later they recharged my card back again and received overdraft fees. I had to escalate to a supervisor until I was able to get that transaction reversed as the customer service rep was not willing to help me out. Wasted a good 2 hours on the phone.

Great service, employee went the extra mile to make sure our son was taken care of with the replacement phone. Everything delivered on-time and as promised. Startup was smooth without any issues and service was back within a few days. Thanks so much!

Phone was left on top of car. We had hoped someone would try to return it to us, unfortunately no one did. Asurion replaced it quickly. The online process was easy to follow. The deductible cost was fair. Replacement phone came to our house and has worked well.

The phone conversation was excellent and I got my iPhone on the next day. Inside the box, it contains one refurbished iPhone, one sheet of the instruction how to install SIM, one SIM card, and a non-Apple iPhone charger. There was no earphone. So I gave 4 stars because the good service but missing part and non Apple charger.

Received new phone, returned old phone. It's not Asurion that I have a problem with, it's the whole insurance process. We pay monthly for insurance and still have to pay a large amount to get a new phone. And it is very time consuming, sometimes a couple weeks.

We received a new device, but the replacement device does not work right. Shuts off on its own while you are working on it and does not start up right. Just have not had the time to contact you about it. Very upset about the whole thing.

I received my device very fast! It works great! It is nice to have a camera that works now! I just hope this times my camera lenses doesn't break again while in an Otter Box. The tech at the store was surprised as well and said I must of hit something just right.

No one wants a phone emergency, but life happens. Thank you for taking the sting out of my phone emergency with professionalism and speed. Being without a phone could have been very bad for me. Having shards of screen falling off was definitely not an option.

These guys at Asurion were the complete opposite of my experience with SquareTrade! Hassle free, with literally overnight delivery at all costs. I put in a request on Sunday night around 11 PM and they still had my phone replacement to me the next day before noon. And this was the second warranty claim I filed with them only a few days apart for separate lines. They definitely honor the extended warranty. Replacement iPhone 7 and Galaxy S7 work great...

I was satisfied with the overall experience. As always, I still feel the replacement price is too high. I received my phone as expected with a prepaid return envelope. It would have been helpful to receive a confirmation email when they received my returned unit.

Very satisfied with the actual service. 5 stars. However the device, which I was assured is brand new is not. I tried switching over my AppleCare plan with the serial number and was told the device is refurbished/sold as is. Seeing as the phone was $1000 and less than 90 days old I have wasted the $270 AppleCare plan. They told me to contact you for a new device/exchange... is that possible? Please advise via e-mail or phone. Thank you!

After dropping my phone, I received a replacement in twenty four hours, very happy that I received a new phone so quickly. The handling of my claim was very efficient and I would definitely use Asurion for my future purchases.

I am happy with the service and quick turn-around. I will tell you it took a few days for you to verify the claim so it was not as quick as I had hoped. The phone was shipped quickly and I was able to send back my damaged phone and they notified me of its receipt.

Submitted a claim for a replacement iPhone 6 Plus after I shut mine in the car door. I had the replacement the next day by noon. Very easy instructions came with it to get up and going! Made the best of a stressful situation. I am lost without my phone!

I received good service, and expedited shipping on a Saturday. My phone was not in stock so you sent me an upgraded phone. I ordered a new phone and made sure to protect it. The process was simple and easy, I filed the claim on the computer. Overall I am happy with the service.

Fast service and very friendly. The representative answered all my questions and helped when the previous phone was not available. They were patient when we were looking up the different choices. I received my new phone within 24 hours. They even called to remind me to send in my old phone.

Really happy with how simple this transaction was. Getting new phone activated was very straightforward following the instructions provided. I would recommend this service to others and use it again myself. Well designed, and seamless. I returned my found phone, but did not get any notification as to whether it was received.

My daughter's phone stopped working and I notified Asurion. They answered all my questions thoroughly. A new phone was sent right away with a postage-paid envelope and instructions to send back the broken iPhone 6S. I would recommend this protection to all iPhone users.

My son dropped his iPhone and broke the screen. We put in the claim with Asurion on Friday night and the replacement phone arrived before noon on Saturday!!! We were very happy with the process and the speed of the replacement.

Filing a claim, receiving my new phone, and sending my damaged phone back was all as easy as 1, 2, 3. Thanks! Asurion made replacing my damaged phone less stressful. I hope that I do not need to use Asurion again, but if I do, I know that it will be easy.

Everything was good except the charger and ear phone replacements. They are not like the original ones that come with the Galaxy 7 Edge. And paying $200 for a replacement is kind of high when paying for insurance every month. But it is what it is.

I had the unfortunate need to replace three phones within a short period of time. I was VERY concerned at least one of the three times I had to contact Asurion it was going to be awful and it never was! The overall process was simple and every person I spoke to was extremely helpful. I never felt like I was a burden! Thank you!

Lost my phone then found it outside. I think it was run over. Thank you for the fast service. :) This has happened before and I recommend your service to friends! My new phone is working and great. Thank YOU!!! Awesome service. Thank You. Thank You!!!

It was a fast and easy process. I had phone back in no time, would recommend to anyone especially to someone who has an expensive device, it's nice to have peace of mind knowing your device is covered. With us having 4 phones on our package something is bound to happen.

After paying the fairly steep deductible to replace my iPhone 6 Plus, I received a refurbished 6 Plus in the mail. The shipping was very fast, but this was the only aspect of my experience that was positive. The refurbished phone I received began to have problems on the very first day. When the phone is on, a flickering/descending gray bar is present at the top of the screen most of the time. In addition, the touch aspect of the screen does not work most of the time, rendering the phone almost completely useless.

I have had nothing but great service. This is the second time I had to replace the phone, but time the agent was very helpful and knew exactly what to do. I had the phone overnighted to me each time and got it within 24 hours. Thank you Asurion for great service.

My experience with your company was amazing. My new replacement phone was here the next day. You made it simple to return my damaged phone and the representative who assisted me on the phone was amazing, friendly and very helpful. Of course I would tell everyone that your company is worth what I pay on a monthly basis! I will never be without you! Thank you for all you do!

I got my phone broken. As I have payed 1 year and 1 month the insurance, which had cost me $78, I have asked for replacement. My phone was bought by $49, and they ask me for the deductible $50! Where is the logic? I payed 1 year for what? To pay even more to get an used phone? She said it would be more cheaper for me to get a new one! Got it! Why then needed the insurance? To put my money in other's pocket? Very disappointed! You guys are not to be trust! Unbelievable!

I was very happy until yesterday when I tried using the "mail" feature on my phone. Haven't used that until then, but when I did, my phone mysteriously began to flicker & shut down every time I try to access mail. It is VERY ANNOYING & frustrating, to say the least. What is your policy about replacing a replacement phone which is not working properly. Would really appreciate some help around this.

The replacement phone seemed to work when it arrived. However sometimes the screen has a strange line at the top and the touchscreen is not very responsive. Sometimes it works fine. This is very frustrating. I pay monthly for insurance, enough to buy a new phone but instead I received a poor quality substitute.

Asurion is a great no hassle service. I had my phone replaced for the second time. I contacted them and within 24 hours I had a new phone delivered to my door. The service representative was very helpful. I definitely recommend this service.

Put down the date that the phone was lost and was told it was the wrong date. Like you knew when we lost it. Had to do it 3 times because of the wrong date and had to file a false report because of the date being wrong. No one would give the date that y'all wanted. Never went through this before. The whole experience sucked very badly.

I had an issue with the replacement phone sent to me but when I called they were awesome and got another phone sent out to me the next day. Awesome experience. I would highly recommend this company to anyone that asks me. Thank you for all of the help.

Asurion keeps declining my payment and locking me out of my account. I am on day three of trying to get my phone replaced. I even went and got a prepaid visa card as the customer support team recommended and that was declined as well. The customer service is horrible and now I am flagged with Telecheck as a fraudulent account. I have spent three days trying to get the situation resolved and they keep locking me out of my account. Funny how my insurance payment went through just fine. This is a horrible company.

The 1st claim was because there was something wrong with the port on my phone. Received refurbished phone and 2 days later crackling while talking to someone on the phone. Both calls were handle very quickly. Glad we had Asurion insurance on the phone.

I had no idea when I bought "insurance" through Verizon it had anything to do with Asurion. I was told my $11/month would cover my phone. Never was told about a deductible. You sent me a USED phone AND wanted my old phone back, then wanted to continue charging me $11/month for insurance I can't claim for 12 months. I canceled my insurance as soon as I got my "New to me" phone. Highway robbery at it's finest. Eat a **. Cheers.

Shortly after buying a new phone, it got damaged at work. I still don't know how! I usually don't buy insurance, but did this time. Went to Verizon, they did the claim online & within days I had a new phone. I am a very satisfied customer. Thanks.

Initially my experience was good but it took 3 phones and speaking to supervisor. Instead of reps who didn't know what they were doing to get a working phone equivalent to old one. Had to go through Verizon to even get back in touch. Now getting spam calls claiming to be Asurion!

Seems as a lot of folks drop their cell phones and make a mess of the 'Glass'. Then live with it since it is expensive to fix or replace. I decided to take out insurance on the phone. Great plan and coverage. The phone disappeared to never be seen again. Had the provider try to track it - no luck, not on. It was replaced in 3 days. Since the model I had was no longer made I got upgraded to the most recent model. Recommend this to everyone.

You did a fantastic job, especially how fast you got my new phone to me. Unfortunately, the phone has problems. It tends to lock up once a day, shut itself off, and restart on its own. Plus the picture app seems a little off. Can't take videos, when you try it just snaps a series of pictures.

I received replacement phone and got it set up for my specifications. Everything great now. Oops now I can't connect to bluetooth, looking to have get another replacement or just deal without it. Not happy with having to keep changing my phone, I lose too much info because they won't carry over when I have to redo the apps.

My phone broke and I needed a new one. The new phone was received quickly, and I was back in service rapidly. Delivery was easy to track. The new phone is an exact substitute for the one I broke. No ifs, ands or buts. Thank you Verizon and Asurion for all you did.

Took 3 tries to get a working phone. 1st two had bad batteries BUT on the 3rd, and with the help of the wonderful representative I finally had one that works just fine. Glad I had the insurance but it was a hassle.

So happy that we had the insurance and even happier that it was beyond simple to use it! Excellent customer service, excellent timing to complete the process. Would absolutely recommend getting this service even though you really hope you never have to use it.

The last three times my family had to make a claim through (Verizon) Asurion I was not at all pleased with their customer service but this time my experience was much better since I was able to fill out the claim on my phone in just 15 mins and my the new phone arrived the next business day.

Asurion reps were prompt, courteous and respectful with handling my claim. I had no issues with obtaining a replacement device in prompt and timely manner. I would recommend this organization to anyone who considers purchasing an expensive mobile phone. The service is worth the expense.

Very quick response, no hassles getting the replacement. Excellent experience. It was very easy to get the new phone on the way to our house. It arrived promptly and worked flawlessly. It looked new as well which pleased my Wife. :) Make sure you know your Apple id password before beginning to connect your phone to your provider though. You will need it.

I filed a claim and was told I would receive my new phone the next day with the mail delivery and no phone came. I waited another day, and when no phone arrived still, I called and waited on hold for about an hour before speaking to anyone. Then I had to get transferred to multiple people before they could help me. I told them my phone was still not delivered although I had received a confirmation email that It was already shipped and they told me the claim was denied and declined to tell me why. Nor did they bother to notify me that my claim had been canceled so if I had not called to complain I would never have received the phone.

The first replacement was a refurbished phone that did not work. After paying $11/month for 20 months and a $150 deductible, I was pretty upset with being sent a non-working replacement. The 2nd attempt at replacement was not much better. The 2nd service person was going to send me another refurbished phone. I eventually got a manager who sent an upgraded phone that worked perfectly. I am happy with the replacement but the situation with the first non-working replacement and the lack of commitment of the 2nd service person to fix the problem, left a bad taste in my mouth.

Thought I had lost my phone in a hospital ICU unit. Last thing I needed to deal at that time. Unfortunately, had GPS location off so couldn't use app to find it. Got online in My Verizon, placed claim that night, received new phone FedEx in 2 days. Then... a week later found my lost phone and Asurion allowed me to return the replacement phone and credited the $150 deductible back to my account. Fast, friendly, and sympathetic to my needs!!

Asurion shipped quickly and replacement worked as expected... received undamaged. Ordered replacement thru website and was very easy to order and get status updates... emails updates arrived as expected. Didn't need to talk to anyone on the phone which is nice as website made it easy to order.

I went to the Verizon store to inquire about a lender phone. They no longer have that program, but the associate looked up my Acct, and found I had insurance. He did all the work to get me hooked up to your rep. The rep was awesome, had my new phone set for delivery within 24 hours. I was pleasantly surprised that the phone showed up to my door in less than 24 hours. Yay!

I like that you replace my iPad but I didn't like the fact that it was not a new iPad. I feel that you should have a choice. Since I had to pay $140 and had insurance then I should have gotten a new iPad.

My phone was damaged by water and I got it replaced with an identical phone which works just fine. Nice experience overall. The cost was slightly better to fix the old one than buy a new one. Good service personnel.

Once I realized everything I needed to do to get the claim started, I received the new phone quickly, with helpful instructions on starting the new phone and returning the old one. When I had questions, the person on the phone was clear, knowledgeable, and patient.

I got my iPhone wet and ordered a new phone. It was here in one day. The hassle was getting the old phone ready to ship back according to all your directions... deleting Find my iPhone etc. It costs way too much for the insurance. $200 for another phone is too much. It's a re-built phone and the deductible is too high. This is the second time I did this too.

I've been a long time customer, never received an explanation on why I was told several days the phone was in the mail. Only to find out it wasn't and if I didn't call it wouldn't have been. Took I think 4 days. I pay for no downtime. Unacceptable.

Asurion has the fastest service. No problems with claims. Very happy. Wish everything was this easy. I have used this service 3 times now and have had a great experience each time. The Initial claim I expected to get the runaround but I did not. Then I expected a long delivery and was extremely surprised that it delivered the next day. Thank you for being a company that does what it says and has the best service. I thought customer service was a thing of the past.

I was overly satisfied with your services, thanks and I would recommend all my friends to go with Verizon services due to great customer service, and great service. My phone works everywhere and my new phone I'm just loving it. If I would ever have to choose phone service it will be Verizon.

My phone was damaged and the replacement service I received was amazing! It was quick, easy and very professional! Customer service staff were knowledgeable and made it their goal to provide the best service possible. I would highly recommend Asurion phone insurance!!

Phone screen would blackout during calls leaving no keyboard or way to disconnect. Called Verizon, did resets no luck. Bumped to Asurion. Cut off several times. Reset again. Went through 5-6 reps. Finally last person arranged for replacement. 4 hours later. Replacement phone speaker quit and keyboard wouldn't work when needed. Called and went through prompts. And disconnected. Finally got a good agent and replacement phone. Still cannot get voicemail set up and lost visual voicemail. Despise calling Asurion or Verizon.

Overall, Asurion is a great option for the cost. My only frustration, a minor one, is that after going online and submitting a claim, I had to wait until the next day for all the confirmations and approvals. Also, the requirement for a signature upon delivery is difficult for people who work during the day. Overall though Asurion came through. Thanks!

I don't know about everyone else but Asurion is better than great. Already have 2 experiences under my belt and within 24hrs I had my replacement phone. Great customer service and overall satisfaction and would definitely recommend them. Now just a reminder to always read and follow instructions, because then it would be on you if you do not follow their easy steps! Thank you Asurion for a wonderful experience.

Replacement of iPhone - Very professional and organized. The process was fast. The instructions for setting up my phone were easy. I received my phone the morning after I contacted them. The replacement phone appeared brand new. Returning my broken was simple. This is a valuable service.

Was very satisfied with how quick and easy it was to replace my lost phone. Use my phone for work as well as personal so I needed it quick. Customer service representative was very professional and knowledgeable. They were very understanding and patience with me. Will continue to keep all my equipment insured with Asurion.

This isn't the first time I've had to get a replacement phone with Asurion in the past few years. As previously, the refurbished/new to me phone works well. It arrived quickly, and the setup was easy and relatively quick. While getting a new phone is never the most enjoyable experience, I was pleased with my experience with Asurion yet again. My only complaint is that the price for a replacement phone should not be so high, when I am already paying for insurance every month for just such an occasion. It costs as much as a new phone under contract with my provider/my new phone upgrade that I get every so often, but it's technically not a new phone. Just a thought.

Great timing on replacement for lost cell phone. Only wish copay was less. If I'm correct had new phone the next day. Had to go to Verizon to activate it as forgot that SIM card inserts in side slot. Phone worked great until now. Won't charge now, so will have to get another phone.

My phone was stolen so I called Asurion to get my warranty replacement, however, the rep listen to my story & took care of me with great concern that I get my replacement quickly. I got my phone the next day. Superb service! Thank you.

It was fast and easy! I had no problems with getting the replacement within a day or two. The representative I spoke to was very friendly and helpful. I didn't have any problems going online checking my claim. I would use online in the future if I need.

Service was fast and easy to do. Only con is that the deduction was really expensive. It cost 175 for a broken screen on a phone I only had for a month. I'm not sure why the deduction cost more than the initial fee for the phone, but you live and you learn.

I was happy with the service personnel but my first replacement phone was rebuilt and fail again within two weeks. The customer service after this event was stellar and I was sent a new phone that is working. Overall I thought sending a rebuilt phone the first time was disappointing as it had a deep scratch in the display that someone tried to buff out. When it failed I was not surprised.

Since receiving my replacement phone I get numerous spam calls through the day and emails. I never had this problem prior to giving you people my information. I did not sign up for anything or give my information to any new places except you.

My phone got wet IN my raincoat pocket while out taking care of livestock!! We filed a claim and had the new phone by the next day!! We had some trouble setting up the new phone but customer service was very helpful walking me thru each step!!!

My experience with Asurion was good. But the device shuts off on its own and won't restart most of the time. Even when I get it into safe mode (which it won't do most of the time), it won't restart. The power switch does not seem to work most of the time. I took it to the Verizon store, who told me to report this to you. They tested it and concluded it is a lemon. My brother Ralph ** has the master account.

I had a cellphone on my plan that was water damaged. I called AT&T to report and use the insurance I pay for. I was transferred to Asurion. The rep was very unintelligible in speaking over the phone when explaining the process. When I asked her to repeat because I couldn't understand, she basically hung up on me - transferred me back to AT&T. Otherwise, very easy to click the link and process the claim. I had to call back to get a claim number. When I finally got through, they were quick and dismissive - wouldn't hardly let me a word in, like the representatives have something better to do and I'm wasting their time.

Cell phone screen was shattered. Phone was not able to be fixed. Used the insurance claim form online, easy to use claim, fast service. Received new phone next day. Would recommend to all cell phone users. Very happy and satisfied with the phone and the service that we received.

Service is always the same, quick, fairly easy, and consistent. Would like to see deductible lower. Spending upwards of $15/month for insurance then paying another $150 to get a replacement is pretty pricey for a refurbished phone. 4 of 5 is the best I give until the price comes down.

Very pleased with my experience with Asurion. It is very easy to file a claim with them and they are fast to respond to your needs. They understand that your phone is an essential tool in your everyday life and do their best to ensure that your phone is replaced as soon as possible.

Filed a claim online regarding a headset I purchased with an Asurion protection plan and it was great process. Filed claim online and the process was smooth with a check issued within 48hrs. I've used them before years ago with a lost cell phone and it was an easy process as well. Great to know that good customer service still continues to exist!

The service person that helped me was very informative and professional. She helped make this experience a lot easier than what I thought it would be and I would recommend your company to my friends and relatives. I am very pleased with your company's response and help. Thank you.

My niece's phone was stolen in school. The principal of the school called me at work and explained what happened. My niece was in tears. I tried finding her phone by whatever means I could have. I immediately inactivated her phone with Verizon. Then when I got home I submitted a claim with Asurion. The process was so easy and quick. I love the quick service. My niece had her new phone just a day or two later. Wonderful company!

My phone was cracked months ago but was still able to be used. However, one day it randomly stopped working and I was no longer able to use it. I sent in my request and had a new phone very quickly. I am very happy to have this option when phone troubles occur!

The process of getting my phone was pretty simple, paid my deductible and got my phone a couple days after. The only problem I have is with the phone I received, it's not working the same as my old broken one. Will probably have someone at the store check it out.

You guys sent me the wrong phone 2 times in a row. If it weren't for me double-checking with the lady that helped me on the phone for the 3rd phone, I would've been sent the wrong phone again. Each time I called for replacement, I double-checked they were sending the correct phone. They would say, "Yes we are sending the correct phone" and yet I would receive a phone completely different.

Phone arrived quick which is good. Upon receiving I had a few slight glitches maybe because it's refurbished and not a new phone. My phone is still manageable but I see in the future it's going to cause problems which I dread. Other than those things it's ok.

Once I called ASURION and explained the problem I had with my cell, they acted so fast I was really impressed. NEXT DAY I was receiving a box at the door of my house. Today our cells are very important in our lives.

One of my phones was stolen and they replaced it with little effort on my part. They made the process hassle free. After I submitted a claim they sent out the phone the next day and it was the same color and model. Once activated it was seamless transition.

I have filed a few claims using Asurion now and it has been consistently quick and easy every time. I know what I will pay and what I will receive as well as when I will receive it. Convenient email notifications each step of the process. Glad to know I have this service.

My phone screen was knocked out of my hand and got cracked and I had to have the phone replaced. I contacted Asurion to file a claim; it was quick and my payment was inexpensive. I would definitely recommend to others!

I am very happy with how fast I received my replacement phone, but am skeptical and dissatisfied about the cost of replacing it. I really believe it could be cheaper since I am already paying seven dollars and something per month for insurance. I had my old phone for over a year.

I filed my claim in April for a broken screen. At first I was told my phone was on backorder due to it being a Google Pixel XL. But after a couple days received shipping confirmation. When it arrived it was the wrong model. It was not the XL. Customer service told me to keep and use the model I was sent until the correct model was available...still waiting.

First took long and filling all the paperwork twice! We got a refurbished iPhone, with a charger and earphones not original I don't think is fair after having a monthly payment for the insurance a high deductible. I wish to get a new device with original accessories.

Pleased with the customer service and quick delivery. We also liked how easy it was to follow the instructions and send our broken phone back to Asurion. We will be happy to recommend Asurion to friends and family. We appreciate the service. Thank you.

You guys are the biggest disappointment in my opinion. Every time I had to use you guys I always got a used phone that already has some kind of a problem. I don't understand this warranty thing. Basically what we pay for is for a phone to get by quickly but in reality they are obviously used phones and again they always have some kind of an issue. Since you know that we cannot send them back to you because we need the phone all the time you take good advantage of the situation. I am sure most people feel this way. Can't wait until I can afford a new phone and not something that has been refurbished.

Very understanding customer service representative. She explained that if the phone were to be found, that it would be useless and an alert would be sent if an attempt to reactivate be made. Quick response, I received my replacement phone the next day.

My girlfriend took her brand new phone out of the case and dropped it on a wet parking lot. A $150 deductible to replace a $756 phone was such a relief!! I am so pleased with this company. I work for Verizon and recommend this insurance to every customer. I love Asurion. :)

We lost our phone, and contacted Asurion online. The process was easy to do. Couldn't have had a better experience. The online form was very easy to access. The info provided was explicit and easily transferred.

The service was horrendous and the replacement iPhone 6 is horrible. I will never recommend this service to anyone. I feel like I have gotten screwed over and I feel bad for everyone else who also has. The phone crashes constantly and GPS does not work. It took forever to get the replacement and I had to file a claim twice. I was threatened with a fee for delaying my return of the old device but I had trouble deactivating the find my phone service. I think I have done it correctly however I am afraid I am going to get screwed over again with a fee. Please fix yourselves.

I accidentally dropped my new Samsung Galaxy S8+ and broke the case three days after getting the phone. I filed a claim with Asurion and within a few days I received a new phone. I am very pleased with their service.

Device received in a timely manner and is of exact specification as the device that was lost or stolen. However it seems the device still contains the original battery from prior to reconditioning due to its relatively short lifespan as compared to the device that was replaced.

My daughter's phone was broken. It was replaced within 48 hours of placing the claim. I placed the claim online and chatted live during the process. My chat session answered all my questions and completing the form was relatively easy. Returning the broken phone was a snap! I definitely recommend using Asurion.

Lost iPhone 6. Received very prompt few questions for claim. Glad I had the coverage. Never found phone!!!! Phone just like I had and new. Shipment gave next day after claim... Would recommend to any person with expensive phone. You have to have insurance to protect you for losses. Daughter had excellent experience with this company!!!

We had to get a replacement phone just before my son went on a overseas trip. The touch screen never worked and it got worse during his trip. I called about it just before he left and there was "nothing you could do". It cost 200.00 and I do not mind a refurbished phone but this was a bad phone!

Carefree service friendly and helpful. I'm sure glad to have this service because you never know when something will happen with your phone. I feel they understand just how important our phones are. I'm also very pleased at how fast things happen. I had my phone the next day and didn't skip a beat so thank you for what you do and keep up the great work.

I thought having insurance would replace the phone, but not with such a large deductible! For the monthly charge for insurance, I don't believe it is worth having the insurance through Verizon. But my wife is paying for the phones and insurance on my sons, if it was me I would cancel it. Take a chance on breaking it, you have to pay a third of the phone anyway! $200.00.

The process of getting my phone was very smooth. I was happy with how quickly I got a new device. I have not been satisfied with the device itself. It is slower than my lost phone and glitches up sometimes.

After submitting a water damage claim on my sons iPhone 5, we had the replacement within 24 hours! The phone we received was like new. I am pleased beyond words! Thank you! If this ever happens again... hoping not... I know we will be in good hands!

Asurion made our claim easy. My son damaged his phone while on vacation. I called to make a claim - was guided through the proper steps and the next day, a replacement phone was delivered to our house. It was a painless process. Very happy.

I bought a Galaxy S8+, it fell out of my shirt pocket and shattered the screen, since it was a new model the replacement was on back order, but I still received a new phone within 3 days, which to me was excellent service.

Phone was defective. I had it was replaced. Service was fast and great. Representative was great and helpful. I don't agree with the high price of the deductible due to the phone being so new but I needed the phone so it had to be paid. I have had the service for approximately 8 yrs and always had insurance and only had 2 claims so maybe that is why I feel it is a high deductible.

Excellent customer service and next day delivery. My phone was no longer available so I was upgraded to a better phone at no additional cost. Thank you for all your help and being there when we needed you. I recommend having insurance on a cellphone due to the expense of a new one.

Replacement Verizon MiFi device came next day as promised & you accepted a slight delay in return of broken device. Impressive service from an insurance company. Thank you indeed. I would recommend you to family and friends.

Sent me a refurbished phone that is defective and messing up already after only having it for a few weeks. While I'm using it, the screen randomly freezes up and then the phone shuts off. Also, the phone came with a small crack in the screen and dirt in the microphone speaker and in the charger port. Highly dissatisfied.

I have to admit the process was fast, the representative was kind, understanding and thorough. I am glad that I have Asurion on my account because the service provided was awesome. Definitely would recommend to a friend. The processing was fast and not to mention the delivery was on point.

I recently lost my phone in NYC with no hopes of ever getting it back. Asurion made sure I had a phone within a day. The claim process was easy and quick with a simple phone call and customer support was great. I received email updates along the way and had my package on time.

I was pleased with the reply I got and was able to activate my 3 year warranty. Appreciate it! I had trouble finding the serial number, but you answered me quickly. My speaker works very good with my laptop. My only issue is it pops off the top of my laptop occasionally and if I try to leave it on my table, I have to have my laptop pretty close due to the shortness of the wire. Other than that, I'm pleased with it!

You guys sent me a different phone than why I had before because you didn't have my old phone anymore. I received the new one. It didn't have the backing of the phone or the adapter for headphones. I emailed you guys and never received a email back.

This is the second time I have had to use Asurion for an insurance claim and the experience was exceptional. I had issues with my claim this last time and I had to contact customer service for help. They were pleasant, answered all of my questions and even finished filling out my claim for me. I would highly recommend this company to anyone who has an insurance claim.

Was not satisfied with the 1st phone sent. Started having issue the 1st day and we had to pay a activation fee on top of our insurance deductible. 2nd phone sent we are satisfied with. My son is in the military & I need to stay connected. Thanks.

I was happy with the fast delivery of the replacement phone. However, I noticed days later that the screen of the phone is not in adp the way and keeps lifting up. I didn't use the phone as soon as I got it so it was too late to call and replace the replacement.

When my phone was stolen on a Saturday night, initially called Verizon to report the theft who then directed me to Asurion's web page to fill out to complete the report. I received my phone the following Tuesday! This was very fast considering the phone was initially out of stock but then received an email saying it was on its way!! Very fast service and very easy! I did have a deductible to pay but that wasn't an issue.

Paid the 150 deductible, as agreed in the contract and received a replacement phone within a little over 24 hours since I filed my claim late Sunday night. There was no way overnight was going to get the phone from one side of the country to the next in one day. But it did show up early Tuesday morning as expected.

Lost phone and this was replaced with nice instructions to get me going again. This is a nicely thought out, easy, process that was reliable and kept me informed until I received my new phone. I will get this insurance again.

My wife broke her phone when she dropped it on the concrete. She had a brand new phone in less than 48 hours! Very fast service. The process was a very simple, and it was not very time-consuming. I received a confirmation email almost immediately, and a shipping email not long after. Very happy with the service.

Unbelievably easy process. My phone died Sunday afternoon in an incident at the fitness center, and Tuesday night replacement was up and running. No hassles. Period. Thank you very much. Well worth the $8 a month. Hardest part was figuring out on my Verizon bill if l still had been paying for insurance.

My son was in a car accident and lost his phone. Due to the insurance on his iPhone he was able to get a replacement with A few days. No problems activating the phone and a fraction of the cost of buying a new phone. Phone securely delivered to him. Worth the insurance.