Asurion Reviews

I balked at replacing my phone for $150.00 but after dealing with my phone continuing to get worse and worse, I decided it was time to do it. Asurion did NOT balk at helping me. A month later after the initial call and were professional, courteous, helpful, and quick. I am glad to insure all of my phones with Asurion!

I lost my phone. I had a new phone in 48 hours. It was a new phone. Not a refurbished. I was very happy about that. Filing the claim was easy and very pleasant. I intend to keep this insurance on all my devices. I hope I don't have to use it again, but if I do, I know it will be handled in a timely matter.

I was surprised and how quick the claims process was and was delighted to have another device in hand within a couple of days after about a half hour on the phone. I would definitely recommend to anyone to carry this insurance on your phone, you won't be disappointed.

You replaced my granddaughter's phone within 20 hrs of me filing my claim, I was so grateful and surprised how quickly you got her phone to her. She is so happy to have her life back with her phone. I have been with Verizon 20 years and with Asurion that long also, you are great.

The Asurion replacement for my dead Samsung S5 phone under warranty went very well, was timely, a painless experience, and very fast replacement overnight. A pleasure to do business with in this day and age of collecting on warranties can be such a pain, Asurion did it seamlessly. Thanks!!

I had put in a claim for my daughter's cell phone and it was replaced the next day! Never thought that would happen as we live 2.5 hrs from the biggest city!! The claim was easy to submit. The person on the other end was friendly to chat with.

The customer support team was wonderful and incredibly helpful. However, the replacement phone is pretty terrible - it won't hold a charge, it claims it doesn't have enough memory to backup data to my iCloud and the screen does wonky things.

Contacted Asurion on claim and received a new phone in 2 days. Was very pleased with the rapid response for my request. I would recommend this insurance to anyone who wants to protect your investment of phone, iPad, or whatever device you have and would hate to get it damaged or stolen and not have the coverage to replace it.

I did not receive the same device that I filed a claim on. I filed a claim on a iPhone 7 plus and did not receive the same device. I spoke with someone and they said they would resolve the issue but it has not been resolved yet.

I reported the phone stolen so no fraud could be perpetrated on my acct. Then I reported it to our local store in Centerville. Shannon took care of me, I paid the fee and the phone arrived late the next day.

The agent was helpful and made the process very seamless. The phone arrived and after a couple of days we noticed it was not charging correctly. We contacted you and you exchanged that phone with another new phone. Thank you for your help and services.

The process was fantastic and easy to do. Verification wasn't overly complicated, and the deductibles with Verizon were really reasonable considering the device. The fact that I got a brand new device in its retail packaging was just icing on the cake. Good job.

I still need assurance that this is done. I disabled this ("Find my phone") on my iCloud account and verified it with someone from Asurion and also OnProcess Technology. My husband died suddenly 2 years ago, it may also have been linked to his iCloud account. Perhaps this is why it's still not looking disabled. I do not have access to his account, so I need confirmation that I will not be charged $500. I would appreciate if someone would contact me via email or phone to confirm this. Thank you.

Submitting claims online is very simple and user friendly. The process is quick and easy. I will most certainly recommend Asurion to everyone I know! Thank you for making this a smooth process and quickly replacing my device. I have been very pleased.

The Samsung S8 replacement went great with one exception. It took forever to do the paperwork to get the process started. We tried to do it while at the Verizon store but it was too cumbersome and we ended up working on it in segments over 2 days. I am very pleased with the replacement phone and the speed at which it was shipped.

Once I received my phone I immediately put a case on it! After the first day it died at 50% which is unacceptable and randomly shuts off and reboots with 10% remaining. This is a huge inconvenience and should not happen! Then I removed my case just to look at it and the screen and back end had almost split in half. I would like contact information for who I can talk to about it further!

The first phone I was sent was a remanufactured one and had a flaw in that when I had to hit many of the keys 6-8 times when typing a message. I called customer service and the agent was so apologetic and said they would send another phone that day that was guaranteed to be perfect and it was. I received it within 24 hours. Verizon here in Northport was so good in transferring all my data.

Phone replacement for cracked screen. Extremely helpful and quick. No issues and very specific with instructions. When I called they were quick to respond and very friendly but concise as to help quickly without wasting my time. No extended periods of time waiting on hold. Would definitely recommend.

I broke my iPhone over a holiday weekend, again. I was able to fill out the form online in ~5-10 minutes. I received a replacement phone two business days later (plus the weekend) and everything was as described. For the cost (monthly fee + $150) I would prefer to exchange at the store and have them handle everything. But otherwise, it was a positive experience. I'd pay a nominal fee to have the store handle it if I could walk out w. a refurbished phone on the same day.

Great service!!! Would highly recommend to friends and family. I received my new phone less than 24 hours after submitting it to claims. Definitely would give this service Five stars and would recommend it to whoever has a phone or a device of any sort.

Thank you... I had a new phone within 24hrs. Thank you. I never thought I would ever use the insurance and even thought about letting it go. Glad I did not. It's a comfort knowing how easy it was made for me to go into Verizon wireless and talk with them about using my insurance to replace my phone. Again Thank You!

They did not have phone in stock so sent a different replacement phone. We were not happy with that phone and they sent the original phone when it was in from back order. There was no additional charge and everyone couldn't have been nicer or more helpful... both phones came in one day. THEY WERE GREAT. HIGHLY RECOMMEND.

Customer service was very friendly and helpful. My phone was on back order and when it became available the claim was very easy to finish. The online portion was easy to use as well. I have been a customer for several years and have used Asurion several times and have always been pleased.

My daughter had her phone stolen. When we called/wrote to report it, we got our replacement phone the next day. We were able to quickly get it set up and she was back in business quickly. I was very pleased how quickly and easily the phone was replaced.

I couldn't have asked for a better experience with Asurion. My teenage daughter's phone fell in the pool. We did the recommended 'put the phone in rice to dry it out', but realized that the phone was not going to work. I contacted Asurion and had a replacement within 24 hours. I had to contact customer service a couple of times with questions and they were very nice and helped me tremendously. I have recommended your service and will continue to recommend your service in the future! Thank you so much!

My son dropped his phone and cracked the screen. Asurion had a new phone out to us the NEXT DAY! No questions asked. Was able to handle the whole thing online via their website. Great service! Definitely worth the monthly premium.

Well I really was happy with the website and the speed the phone arrived. My only issue and it's not a real bad one, is the replacement phone doesn't ring all the time if it stays on for more than 1 day. The camera locks up and will not take pictures until I turn the phone off. The screen locks up quite a bit. I just have not complained because I work 7 days a week 12 hours a day and I don't have time to get online and complain.

Thanks for the prompt service. I would recommend to my friends. What I don't like is the fact that I had to buy new screen saver and case twice in which cost me 120.00 because didn't receive exact phone in replacement.

This device works better than the last one. Thank you. Now that the phone company has come up with a full phone guard now I don't have to worry about breaking the screen anymore. Thank you for getting my replacement phone sent to me overnight. You guys have done a great job. Thanks again.

My phone ended up in water over the weekend with a holiday. I did have to wait until the first business day to get a new phone shipped but referenced the next day. Overall a good experience. Will continue to use insurance coverage side. The deductible is less than a brand new device. The phone dealer placed the claim for me so it was really easy.

The instructions were clear. I talked to a lady on the phone who stepped me thru the steps needed. No complaints about replacement phone. It looked like a new phone. Episode was completed quickly and I was on my way.

My daughter dropped her iPhone and cracked the screen to where it couldn't be used. Within 2 days she had a "new" phone... although it cost $150 it was still cheaper than getting it through your carrier. I am happy that we got the insurance on her phone because it saved us money in the end.

I gave 5 star rating for past delivery of my cellphone. My cellphone look brand-new but I notice the camera had a crack, I still can take pictures and all with no problem. But a couple days ago I can't pull out my stylus to use my notes, and I tried and try eventually it came out broken only half. But I don't have time to go to the Verizon, please tell me what to do. Thank you.

The phone that was sent out came the next day but was unfortunately not working. I had to send that one back and get another new one from Asurion. It was very frustrating that you report best day delivery when it takes multiple days to get a working phone. In the end I appreciate the new phone, but the service is misleading and can be a hassle.

The service and turn around time from Asurion was great. The phone I received unfortunately was not working properly. I gave it a week and brought into Apple to check out. Since it was under a limited warranty they replaced it there quickly for me. The phones has been great since!

I was told by a Verizon employee that I might be able to have my screen fixed and they would come to me. When I called Asurion they told me that was only available in certain areas. I was concerned about receiving a "refurbished" phone. Will was my contact person. He immediately told me he could send me a Galaxy S8 new! I was thrilled. He was professional and friendly! The phone was shipped overnight. It was a great experience! Keep up the good work!

Fantastic customer service. Prompt and kind receptionist over the phone. Emails were exchanged with a quick response every time. I was a little surprised at the deductible, but I guess it was worth it. Great turn around and follow up. Thank you.

1st phone was damaged. 2nd phone would not hold a charge. 3rd phone sent without return shipping materials. Waited week for you to ship me a box. Trying to reach a person via your number is a joke. You obviously do not want customers to talk to people.

The service was very great. The person was very nice to me. They help me with everything I needed. I would recommend you guys again for the service you gave me. I was very pleased with the help with everything dealing with that problem.

You spend all this money every month for insurance and then you have to pay just to get a refurbished phone. I was very disappointed about that. It doesn't work like a new one. I will never again have insurance through somewhere that gives you a used phone. Company itself I thought did a good job with a quickness of getting a phone.

Very easy to file claim (Phone broken replacement) and fast turnaround made it easy to deal with what was a bad time. Otherwise very good experience, fast turnaround and instructions on how to activate were easy to follow. I would recommend this to others.

The experience went well, thank you very much. We received the phone over night and so far it is working well... The people at Asurion were very helpful over the phone. No one likes going through this process but you guys made it a lot easier! Thanks again!

Asurion insurance doesn't cover anything and is a total rip-off design to fleece customers out of their money. I instructed my cell phone carrier to immediately stop taking out monthly payments for this garbage. I will NEVER recommend to anyone to use your service.

Tablet was damaged and replacement came quickly. Very satisfied with my new Samsung tablet. This is my second claim on my Samsung tablet and the first claim I received an eclipse 8 tablet. Very happy to get my Samsung tablet back. Performance with the Samsung is much better. Thank you.

The speed and detail of the experience was excellent. Thank you! The detail of the emails were easy to follow and the response back on our tasks were very clear. It was nice receiving the phone in only two days. My daughter needed her phone ASAP because she was traveling in three days.

Received phone sooner than a package I ordered from Amazon days before. Very pleased with service. Returning phone was also very easy and there were no extra cost. Instructions were simple to follow and there were no issues with the transaction.

I damaged my phone by running over it. I went into Verizon about a replacement. They had me call Asurion from the store and set up receiving a replacement through them. The call seemed kind of tedious, but after that the new phone did arrive quickly and the process was fast overall.

My son really enjoys the phone. He received it next day no extra fee. Very reliable service. Low cost to insure. I recommend doing so with all your electronic devices. You never know if you need to replace a lost/stolen /broken device.

The first replacement phone had a defective camera. The second phone had a defective microphone. They ran out of stock on my model (probably because I blew through them all) so they sent me a different model so I got a bit of an upgrade. Which is the only reason I didn't give 1 star. The people on the phone were nice enough. Unfortunately they also told me on the phone my deductible was $100 but then billed me $150. Turns out they used the phone I was calling in with as the basis for my deductible quote (not the one I was actually replacing). And finally... $150 is WAY too high of a deductible for a 2 year old phone.

Asurion gave me the option to deliver to a p.o. box, I get the delivery date of one day. The next day, no phone, it was returned to sender because they don't deliver to p.o. boxes. Why give that option if you can't do it? It was even added automatically without me typing it in. Now I have to wait a whole week for them to receive the package plus the time to wait for them to send it back to me? Completely ridiculous. As soon as I get my phone I will be cancelling the insurance for all 6 of my devices.

Excellent service, fast, was not without for long, very timely, very happy with Asurion, top of list when it comes to making customer happy, very easy to deal with. Everything was right there and right on, the people there were top notch making sure everything was handled correctly.

I was on vacation in Oregon when my charging port on my phone was broken and they sent me a new phone to replace the one that was defective. Prompt, fast courteous service. I would recommend Asurion to anyone who needs an insurance plan for your phone.

I had difficulty working with the site because I was at a remote location when I lost the phone and could not get access to my regular computer. The situation made the process difficult; therefore, it was five days before I had the replacement. It's a good phone but does not work quite as well my original phone.

Even though my device was damaged over a holiday weekend you got the replacement out as soon as possible! Thank you. So far so good. I received a refurbished device which seems to be working great. And I know you have a one year warranty on the device so my worries are lessened! We also bought a new iPhone for my husband which was also immediately insured under this same plan, we have a bit of piece of mind!

Did great even after first refurbished phone did not work. New replacement right away and was a new phone not refurbished. Everyone was very helpful and understanding. Very helpful. Had problems with the first replacement and walked thru. Tried to help when that didn't work, called back and right away they overnighted the second one. Thank you everyone!!!

I was satisfied with the service of receiving the phone but not happy with the fact that I turned off my Find My iPhone and got phone calls that it was not shut off. I left 3 messages about it and no one returned my calls. The phone calls were stating that I would be charged money and it was extremely annoying and frustrating.

Had to have a Samsung 8 replaced because of a cracked screen. I did not like how I sat and waited for the delivery of such an expensive phone and then it was just left sitting on my porch. No knock on the door, no door bell rang, nothing. Just left sitting there. Not good on FedEx part, I don't know why you use them!

Excellent service and fast response. Very good work. Got the phone immediately within one day. Feels more secure with my gadgets now. Now I can get rid of the insecurity of my gadgets as the Asurion takes care of that. Well done Asurion. Appreciate you.

I had a great experience with my claim. I was treated very nicely and my claim was processed in a very fast manner, I had the opportunity to speak to a agent whom informed of my options and I am very satisfied with the outcome. I would most definitely recommend it to my family and friends.

Thank you for the iPhone replacement. I was disappointed with replacement phone. More specifically it appears as though the location services do not properly work (my map location is not correct). I don't understand the point of paying $149 for a defective phone and I am therefore very dissatisfied with this experience. I am unsure whether this is a new phone or a refurbished phone, but I am not satisfied with my service thus far.

The speaker on my phone stopped working so I filed a claim with Asurion. I didn't have any trouble and the whole process of applying took less than an hour. After that, the new phone arrived in just a few days and it was easy to set up.

Asurion is/and has been a customer service orientated business. I've gone online and spoken on the phone with Asurion. They have always been helpful and prompt. The replacement phones have arrived promptly and have always worked. I would definitely and have recommended Asurion to friends.

I'm mostly happy with your service and replacement phone. Your service was very quick and easy to use. I'm not that happy with the replacement phone but I understand that there are differences between phones. That's why I'm mostly happy.

I am most pleased and I found the website very easy to use. I also they were most helpful in replacing my damaged iPhone 7 Plus which in a fall that cracked the screen. The response time and shipping the replacement arrived intact and undamaged. I will be willing to look to use Asurion again if necessary.

You did well in getting replacement here quickly and local store did set up which we were happy with. Just have had some problems with texting sensitivity, went back to store and hoping it was screen saver. Thank you.

Filing the claim online was very easy and I received my phone(iPhone) promptly. My phone arrived when it was supposed to and returning damaged phone in provided envelope was simple. I got what I paid for!

The process was simple and very quick. I was very surprised and pleased. I could do everything online and the replacement phone came in the mail when they said it was going to be. Usually when you have to claim on insurance they give you the runaround but not this time.

Asurion made it a breeze to get a replacement for our damaged cell phone. Simple online process. They even provide the packaging to return the old phone. No hassles of any kind. Even though it was a holiday weekend, we received the new phone in 2 days.

I was really satisfied on how fast my new equipment was delivered. Asurion was really curious and professional. I don't have any regrets for participating with Asurion. I will continue to use Asurion. It is well worth it. I would recommend Asurion to anyone.

My eight year old son lost his device, and it was replaced with ease and reassurance. We received the replacement device earlier than promised, this was awesome! My son and I were very happy to have the replacement device so quickly. I am very pleased with the results.

Very satisfied with the fast delivery and the replacement phone! First time using this insurance and I absolutely love it. The monthly fee for the insurance is not expensive at all and it’s better than going to buy another brand new phone that cost $200+. The price I paid was very doable and in my price range. The customer service was amazing. Friendly and seemed like they really cared about their jobs. Definitely would recommend them to a friend.

Iphone damage and Asurion sent me a new one immediately after I called. Thank you. They provided an easy way to return the damaged phone and since I am dependent on my phone? I was grateful for the speed of the service.

My iPhone 6 needed replacing. Asurion sent a new phone and I mailed mine back. My only complaint is that I later got an automated call asking if I'd returned it and I would owe $300 if I hadn't. I did but didn't have tracking information. So they emailed for me to confirm and I did.

All reps I spoke with had excellent customer service skills. They went above and beyond to ensure our transaction went smoothly. Would definitely recommend them again. And once we got two phones that didn't work properly they sent an immediate replacement.

I received my phone a couple weeks ago and everything was working great! Loved how quick it got here. The phone had fingerprints on it but I didn't mind. Yesterday my iPhone 7's camera stopped working. Every time I try and use it glitches out and the screen goes black! Not satisfied!

I have had a cellphone for over 30 years & never had to file an insurance claim on one of them! I had a "Lifetime" screen protector on my screen & my phone in a case. I dropped it again, picked up my phone & saw the damages. We went to Verizon yesterday.

I still can't use my phone. I can't get calls and text but I can't see past the screen that says "account recovery requested". How long will it take to get the instructions to back my iCloud up? We are waiting for the instructions to be sent to Mike's phone.

While in Rifle, Colorado, I lost my phone. I spent two days looking at the place I lost it to no avail. Finally I called you folks and you had a new phone for me in two days. I was pleased and would let everyone know about your excellent service! I am continuing the service as one never knows when or where disaster strikes!

Great job. Received my phone promptly even though it was a holiday weekend. The sales staff at Verizon store was excellent. I would recommend this to anybody looking for a phone. I hope this phone lasts as long as my other one did.

My experience was a NIGHTMARE!! It took almost 2 weeks to get a replacement phone for my son!! He was at University of Kansas, & needed his phone for class. I'm in CA and it felt awful not to be able to help him! There were sooo many hoops to jump thru!

My girls are rough on phones and the Asurion group has been really helpful. One seems to drop her phone if or when the case is taken off, the other lost her phone and personal effects on a trip. Unfortunately, they are the ones that seem to need the insurance. Thanks, Asurion.

The replacement phone I was sent keeps freezing. The touchscreen stops working for hours at a time. I tried restarting it multiple times but sometimes even that won't work. There doesn't seem to be anything in particular that triggers it. It just happens randomly.

Phone replacement came in a timely manner and clear directions were provided but I found the online help was most helpful. I appreciated the online assistance from a woman who helped me transfer contacts, messages, and so on. Thank you very much!

I inadvertently left my cell phone on the roof of my car. After driving about 1/2 mile it fell off onto the street. By the time I stopped and found a place to park, the phone had already been run over. The insurance co (Asurion) was very prompt in replacing it. Lesson learned: Never put your cell phone on the roof of your car.

Everybody I spoke to at Asurion was polite and helpful. I am grateful that they made my experience so pleasant. I am very happy working with this company. The one complaint I have is, my phone is a Galaxy S8, I had to buy a completely new replacement phone rather than just having the screen replaced. Now my problem was that nobody I spoke to knew when Samasung S8 phone screens would be available. But other than that, great.

Unit dropped, cracked screen multiple times. Replacement shipped next day with a return mailer for my Verizon tablet to be swapped out. I would recommend this service to everyone that has a variety of wireless units. Asurion has very prompt service at reasonable rates.

I was very satisfied with the services Asurion provided for my device. It was there on time as they predicted. I had a few issues tracking the replacement, but called and spoke with a representative that was very helpful. I would recommend their services to anyone trying to protect their devices.

The process to request a service was very effective. I received my new phone fast. I'm very satisfied with everything. I received a new phone by mail with all the instruction to return the damaged phone. I never had phone insurance before because I did not believe in it, now I think is a good protection, just in case!!!

The device got here promptly and for that I am glad. However, the device came with a bad battery. The phone doesn't last more than three hours of continuous use and rarely makes it through a day of very limited use.

This is BY FAR the worst experience I've ever had with a company of this nature. I filed a claim regarding my cell phone a month ago. The phone screen on my iPhone 7+ was cracked. The phone was fully functioning and still working, but after speaking to the rep and being told it was only $112 to replace, I decided that was worth it and I would move forward with the claim. The first time they sent my phone, they sent it to an unknown address in Orlando, Florida for no known reason. That address had nothing to do with our account. Then they sent me the correct phone, and I sent mine back. Everything was fine at that point.

Awesome service every time I have used Asurion! Very fast service. My phone was shipped quickly! And the phone was just as I expected. I would recommend this service to anyone. The deductible is too high though. That is my only complaint. Keep up the good work!

On Sunday, I dropped my phone and my husband filed a claim with your company. I was sent a phone and received it 2 days later. I took out my phone, read the instructions, followed them, but my phone would not activate. I took it to my local Sprint store and was told I had a SIM card that would not work and therefore I could not use my phone. They don't make SIM cards for the phone I was sent. Sprint told me to contact you about a replacement, which my husband did. He was transferred to 6 different "representatives" which all gave him the runaround... We now have 2 broken phones and are out $100. My husband asked to speak to a manager. Crystal answered the call and informed my husband that SHE was in fact the CEO of Asurion and that they do not offer refunds because it is insurance.

I was very happy with the product. I was a little worried about the find my iPhone app because my son forgot his password and it took me a little while to get it turned off. That's the only thing that worried me but otherwise completely satisfied. Thank you so much.

Received phone quickly! Thank you. The replacement phone has either a tiny scratch or it might be a tiny crack in it. Hard for me to tell which it is. That is disappointing, and I've been unable to get a response back when I've tried to contact you to either fix it or send me a phone that has no damage. What do I do about this?

I requested a replacement for my lost phone. The online process was really awesome and phone came next day which was like wow. Then to open the phone and realize it was sent with no battery or charger. I called the Customer service and they advised that it's out of stock and I will have to wait maybe 1-3 business days. That was so ridiculous. What the use of sending a phone without its battery?!! It's like selling a car without Tires, like seriously!!!

I depend on my cell phone for work and livelihood. My cell was completely destroyed by my service K9 (chewed-up). Thanks to Asurion Insurance, my cell phone was readily replaced within 24 hours with no questions asked other and a brief description of what happened. With ease and convenience of a return envelope of the damaged phone. I have no idea how the process could be more user-friendly.

I was very pleased with the process and how easy it was until I received my first phone that was damaged. Contacted and received yet another damaged phone upon receiving that one. I decided to keep the first damaged one because I was sick of dealing with having phones mailed and having to send them back. After it was all said and done my credit card was charged $500 for a phone that was returned which in turn caused all sorts of problems with my credit card while on vacation and the $500 has still not been removed.

The service worked as advertised. I made my claim and received a replacement phone the next day. Considering the cost of replacing a phone today, the insurance is a no-brainer. I will continue using the Asurion service moving forward. Great, quick service!

I busted the screen of my Galaxy J36v cell phone. I contacted ASURION the day I did and they shipped me a new one the next day. I am very happy with their service. I was traveling and they shipped the device to my destination.

Asurion does a wonderful job making a bad situation turn into a great one. The company makes the transaction and change between phones quick, seamless and efficient. They provide great instructions, representatives are always willing to help, and always follow up with the customer to make sure everything has been taken care of. 10/10 would recommend!

I recently discovered that my phone had a defective GPS and it needed to be replaced. I tried to log into their website, but their website isn't functioning correctly so I had to call. When I called they told me it would be 162 dollars to replace my phone. More than half the price of the current value of my phone. The deductible is outrageous, but it gets worse. Phone insurers, typically realizing that defective phones should be replaced a soon as possible, are usually really expedient. Not these people. I have to send them a copy of my identification through an email that I should receive within the next couple of hours. Then once my identity is confirmed through snail mail they will then guide me through the "next step." This company is horrible and there are multiple insurance companies for phones that do a much better job.

Nice to get my phone the next day after it took an unfortunate fall. I purchased a tempered glass screen protector to prevent this from happening again. The price is quite high to replace, but nothing compared to a full retail purchase. Maybe the cost could be added as payments? That may help people who can't afford the full price.

Prompt, convenient replacement. The process was easy to complete the request for replacement. The phone arrived the next day brand new. I was pleased by the entire process. I would recommend Asurion Insurance. Customer service was excellent.

Phone screen was damaged, filed a claim and was promptly sent a "reconditioned" phone. The phone received has a cracked screen. The charger that was sent with it isn't the correct one. It has had several glitches in which I have to cut the phone off then back on to get it to function or to get the screen to work. Sent email to Asurion a week ago and still no response. If wasn't forced to use Asurion I certainly would not but what other choice is there? Exactly! If they had some competition then maybe their service wouldn't have so many complaints with the Better Business Bureau. Maybe now, I doubt it tho, Asurion might respond back and I can at least get a phone which I can talk using the speakerphone without it fading in and out.

I have unfortunately had to use my protection program a few times. I must say that Asurion has done a fantastic job every time. This time was the easiest - no need to change SIM cards or go through a difficult setup process. Turned the phone on and simply followed the prompts. Thank you for your great service!

Fast, friendly service. I haven't seen confirmation that the returned phone was received. That's my only concern/complaint. If I knew it was received and accepted, I would give 5 stars, happily. The instructions provided were thorough and easy to understand and follow.

Great customer service. Got my replacement phone back and was able to return the old phone back just as easily. I don't know if this is refurbished phone or not because sometimes I get a ring tone, and sometimes I don't when someone calls and right now, I don't know if going through the hassle of changing phones is worth my time. At the price I paid for my coverage, a new phone should be sent.

I had bought a reconditioned phone so I thought it would be useful to obtain coverage for it. After owning it for a while I found it becoming more and more difficult to connect the charger, as it wouldn't go easily into the phone port. Eventually I was completely unable to get the cable connector into the port so I sought compensation for "damage" to the phone which rendered it unusable. I received another phone in less than 48 hours and suffered no loss of service (having used the ultra power saving mode) while awaiting the replacement. I had another 14 days to return the damaged phone, which was very convenient because I just put it in the provided return envelope and mailed it. It was expensive ($150) but much less so than getting a new phone.

I have been with Asurion for years, I am one of those people who drops and fumbles the phone a lot. So replacement is almost inevitable at some point. In the past it has been very prompt, but this time was different. I lost the phone this time, affidavits took a few days to work out, so it was actually a 7 days from the start of the claim to when I received the replacement phone. But this is the only time where the ball was dropped. Nonetheless this is a great insurance for those of us that are hard on our stuff. You know who are, this is one more form of protection.

Better experience than I could have hoped for. Very easy to file the claim and the new device was overnighted... Just wow. You sold me on the need for insurance and in particular, insurance with your company. Keep up the good work, it was a pleasure doing business with you.

I received a new iPhone a couple months ago and it seems like no one can hear me very well when talking on the phone with them. If there is any way to get a new phone sent I would really appreciate it.

I called the service department and got a rude customer service associate that asked me for the phone number for my tablet, which I didn't have since I never use that phone number. I asked if she could just look me up in their system since I have been a customer of theirs for years but she sent me back to Verizon. Call Verizon back up and told them I had been transferred to them and then hung up on. They gave me my phone number for the tablet, which I relayed to the new Asurion representative, who then asked me what model my tablet was, I didn't know, so back to Verizon. I called Verizon and asked for a supervisor, as I realized that this game would likely continue...which it would of because the next question was going to be my MEID # or such, which nobody would know. So the Verizon rep then told the Asurion rep all my information necessary to fill out.

Needed phone replaced and you sent the first one in a timely manner. Did all online which was nice. This phone did not work properly. I called and spoke to a nice man. A new phone was sent the next day. All good now. Thanks.

Your staff could not be any more accommodating. They were kind, understanding and direct to the point to give me quick and efficient assistance and get me set up with a new device knowing I needed it for a business trip the following day. Thanks for it all.

I had a few issues with 1st phone that was sent to me but then upgraded to another phone. But since it did not allow me to use an ext memory card I wasn't going to have enough memory w/ the new phone Note 5 so they resent me the Note 3. So far good.

I broke my phone and they immediately sent out a new one. When the new phone arrived, there was a pre-paid bag to return the broken phone. All I did was place the phone in there and mailed it back. Very easy process!!

We were sent a phone for Verizon that was a prepaid phone. When we took it to the store they could not activate it correctly. We had to have a new phone sent to us. It took 11 days until we had the second phone activated correctly. Not satisfied at all.

They were extremely fast in mailing the replacement phone. We experienced excellent customer service when asking questions. We were directed to an alternative website where we could find the information we needed when the company did not have access to it. It's a great price for the plan for when something goes wrong with a phone. A great alternative to having to buy a new phone and plan from the cell phone companies.

From start to finish I was pleased with the ease of filling my claim online. It was a quick, easy, & painless process which was very much appreciated. They followed up afterward to see if I had any questions or concerns. Great customer service! I was highly satisfied!

My son missed his pocket when putting his phone away. I called Asurion, a few questions and a few minutes and replacement phone was on the way. Received the next day! Very good service. Very courteous, couldn't have been any simpler.

The new phone you gave me won't hold a charge longer than a couple hours. Within the first week the battery was defaulting and not working properly. Wouldn't be nice if you guys replace this one with a better replacement please.

The Phone that you guys sent me dies much faster than my old phone did, this one's battery must be worse than other phones. I have to charge it at least twice a day. Even if I am not using my phone, the battery gets depleted very fast which greatly inconveniences me. You guys always send phones that have issues with them and I would appreciate it if you did not send phones with battery issues.

They took care of our claim quickly and professionally. My son broke his screen and by the next day he had his new phone. He was on break from college so it was important for him to get it replaced quickly as he was to go back that weekend.

This entire process is ridiculous. They told me to go to icloud.com website to turn off the Find My iPhone and when I call them for help, they told me something is wrong with my login on icloud's site since I should be able to see the Find My iPhone option. Well, duhhh... If I never set it up, it wouldn't be there. So, I went chasing my tail and spinning my wheels for two days from bad instructions. Icloud finally help me figure it out to avoid a potential $500 fine. Took two hours with all the going back and forth, plus me trying to figure it out after on the phone with Asurion. Secondly, you "highly" recommended me to ship to my business, not sharing that the phone would be addressed to the account holder, my husband, not the owner of the phone, me. I work at a large organization, so a name error like this is big trouble meaning no package will be received.

I was very satisfied with the service reps & how efficient they were with paperwork & getting the replacement phone to me. The part I wasn't happy with was having to fill out an affidavit & send a picture after dropping my replacement the next day. Accidents do happen and as long as I've been using your service which is around 15 years I was very irritated about this absurd process & actually gave thought to canceling the 4 phones that I currently have insured.

I was very upset that my phone's LCD had broken from a simple fall. I had started the process to get a new phone and then changed my mind and called Asurion. They had my phone there the next morning and I had called after 6 pm or so the night before.

My insurance claim went smoothly and everything was easy to navigate. The online forms were easy to fill out and submit, and help was readily available. I am very glad this online tool is available as an option, because it is so much easier than going to a store.

The service provided in replacing a broken phone was unbelievable! The claim was easy to file online and only took a couple of minutes. We were blown away to find a new phone delivered the next day, on a Saturday! You can't beat that kind of service!

I would recommend this company to other friends and family, mine phone isn't working the best so I may see if I can get mine replaced.

We had our brand new iPhone 7 Plus stolen at the grocery store at approx. 3:00 pm and had a new iPhone 7 Plus at our door at approx. 10:15 am the next day. Very pleased with that speedy time in replacement. Plus, it wasn't a refurbished phone, but a new one. The phone that had been stolen was only 13 days old. Thank you so very much!

Jennifer lost her cell phone a few weeks ago. I called Asurion for replacement, which you sent one overnight. In the interim, Jeni was called and said it was found. She is waiting for it to arrive at her address. Then I will send back along with the cell phone that she lost in 10/2016, which was found about a month ago. Thank you Asurion for your wonderful service.

Thank you for your fast service for my phone replacement. The new one is working very well. My phone was damaged by a Verizon employee, but he was trying to help - wiped solution to attach a Zagg cover, but there was a tiny crack on phone which then Apple diagnosed failure as liquid damage. I had never dropped phone in water, always had the better Zagg cover and Otterbox - but crack was between the Zagg cover and top of phone - only tiny unexposed edge of phone. Hard to pay deductible when you purchase all the protection you can, but thank you...

It was very easy to put in my claim and I received the new phone quickly. The only issue I had was with the return. There was no paperwork stating it was my old phone being returned. I can only assume all was well. It would have been nice to receive an email stating it had been received.

The new device was received promptly. The reason for lower rating was because of process. Customer service was not helpful. Form must submitted online but had to be printed out to complete and then reattached online. Not everyone has ability to print.

The experience I was a good one. There was an issue with the delivery company, but that was of no fault of Asurion. Asurion was with me every step of the way. I could not have asked for better customer service. I would and have recommend Asurion to anyone.

Phone (iPhone 6s Plus) was replaced with a refurbished phone rather than new. The refurbished phone has had problems. When I called to ask why it was refurbished, was told they "tried" to send new phones but they may not have had any. For the amount of the deductible paid, this is a poor policy.

The process was quick and easy to complete. The process was so easy that I do not have any complaints. The device was delivered and received in no time. It was like my device was not missing at all. I would definitely recommend Asurion to my family and friends.

The customer service person was terrific. Walked me through the whole process. Phone arrived overnight as promised. We were thrilled with the service we received. I would recommend your company to anyone wishing to have insurance on their phones. They made the whole process very easy.

Exceptional service. I absolutely love doing business with Asurion. The entire process was so fast and easy. No phone calls, everything was done online with no hassle. I got my replacement device the day after I filled out the claim. I can't think of one negative thing to say about this company.

When I had to have a replacement iPhone for the one I lost/was not retrievable I was able to easily and quickly get a replacement iPhone from you all. The customer service representative on the phone was very helpful. Also, when I went to the website it was very easy to submit a claim.

Awesome service, phone replaced in less than 18 hours, couldn't be happier with the service!!! Painless reporting and super-fast reply. Return policy and envelope were very easy to follow. I am usually suspicious of "insurance" on item such as phone, but highly recommend it now… Thanks again!!

Asurion was polite and helpful on the phone and swift service in receiving the phone. Thanks to the agent helping me on the phone when I was frustrated she got me through to the end. And by the next day my phone was as here and ready to go. Again impeccable service thank you. ☺

I was amazed at the efficiency and quickness of replacing the iPhone. You have a very efficient organization. The claim filing process was simple and easy to understand. The process for getting contact information transferred to the new phone was pretty easy, and the new phone works well.

Filed a claim and had a replacement phone in hand within 12 hours on a holiday weekend. Great service. Fast and easy to complete. My replacement phone is in great condition and works as you would expect a phone to work. I am highly satisfied with the service.

Excellent - Instructions were perfect and the help was "top shelf"!! The package came on time and the "to-do" list was just right. I was very pleased with the prompt service and the way things were just right - excellent. I enjoyed the experience of getting a new phone.

Outstanding customer service, very friendly and helpful. At 1st I was worried as my device was out of stock, but then they told me they could send me the S7 Edge, (a better device as my broken phone was just the S7), and at no extra cost to me. So I was very satisfied with the help I received. Thank you!

I returned the first phone at the end of May. I have yet to receive my refund check. I was told soon - why must I wait for an entire month when you received it weeks ago? The second phone came slowly and the damaged phone was returned - disappointed.

I lost my phone while shopping, Asurion was very fast with the warranty and claiming process and with sending me a new phone, within the next day of losing my phone.. I was able to track the delivery of my phone because Asurion provided a link.

The customer service was awesome and they answered all of my questions I had before sending out my new phone. I received my replacement phone really fast and returning it was a breeze even though I had questions about how to return it with or without the battery.

Excellent service! We are very pleased! Fast and perfectly fine. Fredericksburg our first phone conversation to when the new phone arrived it was a great experience. My son was very pleased and when his girlfriend was missing his voice in PA it meant a great deal!