Asurion Reviews

I lost my phone on a Friday night, called about 7:30 pm, explained what happened. The customer service individual I spoke to was very sympathetic to my problem and reassured me I would have a phone the next day. On Saturday I had a new phone in my hand. Very Well Done.

I could not be happier and grateful for this insurance. The screen was shattered on my phone, a few days after I bought it. The deductible is high, but, I have a brand new phone again. The service is fast and easy.

I broke iPad and phone. Everyone was super helpful and gave me the fairest and best options. They helped with getting me to the right person, the new pad shipped the next day as promised. Thank you for the problem free help.

When I contacted your Warranty Dept. for phone replacement, it was fast, painless and very thorough. Thank you for your fast response. My follow-on question is how long will my warranty continue on my replacement iPhone?

As advertised My phone got smashed and was dead, one call to Asurion and it was replacement was in the mail. Received within 2 days. Included simple and ease instruction on how to make it operational. Money well spent to protect my investment. Thanks for your service.

I had previously submitted phone claims in the past, but this time I was extremely impressed at the swiftness from the beginning of the claim until I received the replacement phone. It was so sweet. Keep up the great work. Thank you.

Very easy process. This is the 3rd time I have used these services and each time it has been exactly the same. VERY EASY!! Thank you. Always worth it to get the insurance for myself as I always seem to have use for it. Guess that means that I am not too good at keeping my phone too long lol.

My son was away at camp and dropped his iPhone in the lake. When he came home on Friday, I called immediately for a replacement. His replacement was received Saturday. Just in time for his return to camp that Monday.

I had dropped my phone in some water. And it didn't work anymore. This insurance is well worth the money. Replaced my phone without any problems. Very fast and easy. The people on the phone were very nice and helpful. The whole process was very nice and easy. Thank you.

So simple to replace my daughter's phone. When I called to replace it or find out procedures, the customer service rep was friendly and professional. Returning the phone couldn't have been easier and the replacement phone came quickly. Definitely would recommend!

I realize that your approach is a one fix for everything. In my case the it was overkill and more expensive. You sent me a new phone, required me to return the old one, and then I had to go to the Verizon dealer and spend several hours while all my data was transferred to the new phone and the old one was wiped clean. Even then I had to reset-up all my e-mail accounts and I am still running into issues with some. For much less money I SHOULD have gone to the Apple store, at the Mall, dropped off the phone, did some shopping, picked repaired phone up in 2 hours with no loss of data. I am sure if the phone had been lost or stolen or badly damaged your approach would be good. In this case it was not.

We were very pleased with the ease and reliability of the replacement process when our iPhone was damaged. Everything could be done online and the process was quick and simple. We were very glad that we had selected the insurance. Highly recommended!

I have had a few broken and lost devices this year. And the process to replace them was quick and easy. I got my new device the next day. It was easy to return my old device with the provided envelope. I would recommend you to a friend. Thank you!

Company quickly sent replacement once it was determine the phone had a faulty sim disk drive. Verizon did a great job setting up the exchange with the company. I have been satisfied with the customer service and would recommend to anyone. Thank you.

My iPad recharging mechanism stopped working four days before I was leaving on vacation and I didn't think I had a chance in the world of getting a claim processed in time! But Asurion saved the day. Not only did they make the process easy, they delivered my new iPad in two days as advertised! Awesome service! I definitely recommend them!

This experience was quick and easy! Everything was solved in a reasonable amount of time. Customer service was knowledgeable and helped when I had any questions with this process. Instructions were easy to follow and I would rate my overall experience with Asurion excellent.

The process was exactly as promised or described. Quick turnaround on shipping. Website was very user friendly! Easy return with envelope. I recommend this to everyone. Good investment with teenagers and phones!!!

The exchange process works great. No complaints. However, the phone battery won't last 10 hours. Refurbished equipment works, just not as long as my old phone. Would recommend this to friends and family. But it is not cheap... 10 per month for 28 months and then had to pay a deductible of $150. So $430 for a used phone with a half life battery.

The service was quick but the reconditioned phone I received broke just after the 10 day warranty time which I think is a poor warranty for a reconditioned phone!! So I had to take my reconditioned phone to get the screen replaced which cost me another $240.00! I was advised that I could do another claim but would be my last one for a year!

I thought replacing my phone would be a long process and I would be without a phone for a while. I was completely wrong. I filed my claim, paid, and the next day I had my new phone. Dropped my old phone in the mailbox and was done. Smile. Easy. No problems.

I have been meaning to reach out to your company, but due to overwhelming work and being out of the office, I was unable to do so. My claim was for the number ** claim # ** and it was for a Samsung Galaxy S6 Edge, but we were sent a regular S6 instead, also, the speaker does not work. Can you please direct me to whom I should speak about this claim. Thank you.

I am so happy that I actually got to speak to a real person versus a machine or online. I tried the online claim first with problems so I decided to call. The customer service was excellent! The rep was very helpful and knowledgeable.

It was easy to do my claim and receive the replacement phone. Thanks. It was a pleasure dealing with Asurion. Asurion made sure I received my phone in a timely manner. All of the sales representative that I spoke to were friendly. Although they kept bouncing my call around to different departments I still rate them all stars.

Keep getting a message on my phone that my phone is already associated with an Apple ID. Receivers can barely hear my voice during a phone call. I have to use speaker. This is the worst experience I've received from this company. Needs improvement of refurbished phones.

The process of having my phone replaced was painless, quick, and easy. There were no extra hurdles. The only problem I had was getting all of the information back on my phone, but it was mostly some missing phone numbers which I am slowly recovering.

Your representative didn't listen nor was she helpful, and she sent the wrong phone and I had to go through the process a second time. I still don't have a credit for the $149.00 error. I'm considering canceling my insurance.

Yes very happy with your fast service. I was back running in no time thanks!! I would definitely use your service in the future. The staff I spoke with on the phone was very professional and respectable! You guys made the experience so easy to deal with.

Very helpful and very happy with outcome! Answered all questions and received new phone in a timely manner. Replacement phone was bad and received another phone the next day. Asurion is very much worth the money and we will not be without it ever. Best investment ever!

Excellent service. Overnighted on weekend! Top notch. Thank you. Yes I would refer a friend and family members as well. Excellent service on the phone asap as well. Verizon tech transferred me over to Asurion and it was superb service along with friendly help. Thank you.

Rep was nice. Easy to return. They pay for postage. Cheaper to get a new phone than to have repaired. I cracked my screen. New phone came fast. Thank you Asurion for quickly replacing my iPhone.

I put in the claim at 10 pm & had next day arrival! Can't beat that!!! I would strongly recommend this plan. I wasn't happy about the deductible but was definitely excited when we received it in less than 24 hrs.

Asurion replaced my iPhone 7 Plus, and had it delivered to my house in less than 24 hours. My family and I have always been pleased with Asurion as we have broken numerous cell phones over the years. I would highly recommend Asurion to everyone.

Had my replacement phone in less than 24 hours. Very helpful. Saturday delivery was fantastic... A+++. Pleasure doing business with... I pay a lot for my protection and it still cost one hundred and fifty dollars but I was back in action in under twenty four hours so that was great.

We had a shattered iPad screen. Called Asurion, had our new device within 24 hours and a return box to send back our damaged device. Couldn't be happier with the customer service and fast result. We received the new iPad and a new charging device in less than 24 hours.

The service I received was absolutely wonderful. I thought it was going to be an issue fixing my son's phone and it was far better than I ever expected. Thank you for a positive experience. I will now recommend your services to all of my friends and family.

Prompt and professional service. The replacement phone was sent out promptly and the process was relatively painless. We would recommend Asurion's plan to our friends and family. We had another experience with Asurion when the same phone had a cracked screen a few months ago. The wait time to replace the screen was minimal.

Got phone next day and activated it within 5 minutes. Returning old phone was just as simple. Great help when calling in to activate. A second phone ended up going down. The process was just as simple as the first time. 2 for 2. Strongly recommend.

I think that the experience was professional and person I spoke to was very courteous. I am glad to have had your insurance service. Your agent Susan was very prompt in getting through the claim, and answered all my question. She was very friendly.

This is a great service due to speed, overnight is what is needed in these situations. The insurance give us peace of mind, I would recommend this to all customers. The online process was very easy, I was notified by company to make sure find my iPhone was off. I was expecting a notice of received device.

My phone fell out of my purse at the store and I was devastated. I remembered that all these years, my iPhone was covered by this warranty. I filed a claim in the afternoon and I had my replacement phone the next day. I would highly recommend this service.

My SD card does not work in this phone. I put the same SD Card in my Chromebook and my photos come up. Mind you this is the same SD card from my original phone. Also, there is a problem with moisture. I understand the phone isn't water proof, but it is water resistant and both of my cameras are fogged from moisture? This is literally the 2nd problem I have had with an Asurion phone! Other than that, getting my phone was quick.

My only complaint would be not having the services I needed being available based off of my home ZIP Code as opposed to my billing ZIP Code, because what I needed was my screen to be replaced but those services were not located near my billing ZIP Code though there was a facility that could do this near my home ZIP Code. Other than that the service was great and the phone was delivered to me very quickly.

I was very pleased with the replacement process. It was a hassle free and easy online process to get the replacement into action. I received the replacement phone the very next day and was able to swap over phones that very afternoon. Thanks for your quick process in replacements.

It is a life saver for me when I accidentally do stupid things. Asurion is always easy to work with and very professional. I received my new phone quickly and where I needed it shipped. I always make sure it is on any phone myself or my family get.

I was real pleased with my phone that I received the very next day. Customer service was also polite and very sweet. I wished all customer services were the same. If I hear of anyone that has a messed up phone and is with Verizon I will make sure to refer them to Asurion...

We had to replace my daughter's iPhone 7 through Asurion. It was so simple to do and she was only without a phone for one day. The customer service department was so helpful and the return process was very simple. Well worth the monthly charge!

In my previous experiences with the Asurion customer service representative, I have had nothing but the best. The total experience and satisfaction achieved was beyond expectations. All of my questions were answered therefore my needs were met. Thank you for your expedient service.

Well other than not having the same exact phone I have... I had to get a different color which was not that big of a deal. The bad thing is this replaced phone has already broke. I was texting and the screen cracked... While in a case... So I have to replace the replacement cell which I am not happy about...

My son lost his phone on a sand dune and we were able to get a new phone a day and a half later. The process was very easy to navigate. I was able to get his phone reordered within about 10 minutes, on the road and without Wi-Fi. We were actually at the end of our 8 GB of data as well so I was surprised it went so smoothly.

After receiving my cell notice something wrong, I decided to call Asurion to tell them and they change my cell right away. They never ask much. They are willing to make you happy. The best experience ever with insurance. Thanks for everything.

Broken Microphone in iPhone 6: After taking my phone to Verizon and leaving with the phone in worse condition than it was when I got there, I took it to the Apple Store. The agent was able to diagnose the problem and assured me that I would receive a new phone in the next two business days, which I did. Friendly and knowledgeable service tech.

My cell phone was replaced quickly without any difficulties. The instructions were easy to understand. Customer service was great and easy to understand their instructions. The product was packaged well. I would recommend your service to my friends and family.

My experience with Asurion was really great! The turnaround time from completing my claim to the time I received the phone was great and the customer service representative was extremely nice and understanding! I would recommend Asurion insurance to my family and friends!

Turnaround time was great but are these phones refurbished? Just seems different, slower, battery goes down quicker than the one I turned in. I was just wondering. I appreciate the quick service. I thought it would take much longer than it did.

Asurion was very easy to work with over the phone. The automated system was direct and the representatives were helpful. We did have trouble turning off the old phone. Eventually through email we had direct access to the process. It would have been easier to have that specific information early on. Overall though we are very satisfied with Asurion and thank you for your help in replacing the phone for us.

We had to get a new phone because the other one got wet. Your customer service was very helpful & received our new phone exactly when you promised! I would recommend to family & friends. Thank you so much for your help!

I was in Europe and had lost or had my phone stolen... after speaking with Verizon I got the number for Asurion and after going through a list of security questions and confirmation I had my new phone within 2 days...

One of the best service that you can have. If you would like to have an insurance with Asurion you can get recovered faster and with efficacy, so no need to waste your time on waiting to get recovered, and it’s a good decision that I made it for my phone insurance. Just try it.

Customer service was great and service time of item that was being delivered was received in a timely manner, as stated by the representative. Every question that was asked was answered with courtesy and respect. Worker was very knowledgeable about her job and completing the insurance claim and making sure that I had my phone the next day.

Overall went well, but the new SIM card didn't work and required Verizon's help to set it to my phone number. Also the phone's battery dies faster than my original phone did. However, I was very impressed with the ease of replacement and speed of delivery.

Service was very good. Only problem the home button on my replacement device is a little sticky when pressed, but I really didn't feel like sending it back because the rest of the phone was so perfect. I would also love it if the price was a little cheaper. I know one day shipping is pricey. I would of had it delivered in a week if that would save me money.

I am very thankful that I got a new phone even I am at another state, you sent me address what I want to take. It just took one day since I claim over the website. It was very easy and simple. I am very satisfied your service. Thanks again.

Replacement phone arrived in less than 12 hours from the time I filed my claim. Unfortunately the battery in the replacement phone is nowhere near as good as my old one. Barely lasts half a day. Otherwise good fast service and phone in like New condition, except for the battery.

I was upset when I realised my phone was ruined due to water damage, but you were very quick to assure me that I would be receiving my new phone as soon as possible. I believe I received it the next day.

Only problem was I was sent a mailer to return my broken device but the envelope was too small to send it back. That is confusing. Otherwise the process was efficient. I did have to get help at a Verizon store to complete the application for the replacement.

I lost my phone in Washington DC. Called Asurion. They were so understanding and shipped a new phone to me the next at the condos we were staying at. Had My phone by 10 the next morning. Can't thank them enough!!! I will always make sure I have them for phone insurance.

I was skeptical about really getting a replacement phone overnight. I was so surprised and happy that I got it the next afternoon. It was so easy and quick filing my claim out online. Thanks for all you do!

It was my first time making a claim. It went way better than I could have hoped for. Everybody I talked to was very helpful! I had my phone replaced within days and was back up and running again. My phone had stopped working and I'm very grateful I had replacement coverage.

Asurion provided Excellent service. Very timely. I would recommend this service to others. I was able to have a replacement shipped within 24 hours. I had two phones break within about a week and I was not overly hassled about getting replacements.

I recently had a factory defective issue with my phone. I visited a Verizon store on a Saturday. We filed my claim that day. My replacement phone was here that Monday at no charge. I can't express how easy it was to get my phone replaced. They definitely have my business.

Service and trade in was super easy. Really nice to be able to do it online. The phone came in the next day which was not too bad. To ship back the old phone was convenient that I received the shipping label and the bag. Was given the option to ship home or to a post office.

I had a very difficult and frustrating time dealing with Asurion this last go-round. I have multiple phones on my account and when my son's phone got damaged, even after I established my bona fides as the account holder, I got no help from your associates, who would not assist me with any details to process the claim until I got someone from Verizon on the line with me, to get past the bureaucratic roadblock. My girlfriend thinks I'm crazy to deal with you. Instead of making things possible, you made them very hard.

Easy to use online claim process, clear and a very quick new phone shipment. I'm very happy with this insurance and how easy it is to make a claim, follow up and send back the old phone. The only thing that would be useful might be some direction about what needs to be deleted from the broken phone before returning it.

Replacement phone is great. Phone was initially on back order which was unfortunate. I chose another device that was available and realized I made a very good decision. I rate this 4 stars because I had to wait almost a week before device was not on backorder.

A lot better experience this time. Lady who helped me was 10 times better than the last time. Hope you guys continue to work on your customer service. Remember without your customer you don't have a company. The quality of the iPhone 7 phone we got this time was better. Last phone we got was a joke. Took 3 to get a good one. Need to work on your quality control.

Phone was received the next day. My husband was able to reconnect right away and thank you for sending it out of town to the motel that he's staying in! I'm very happy with your services. Thank you once again.

I was very happy with the service and appreciated the professionalism of person over the phone with very polite and knowledgeable. They were able to help me figure out the best course of action I needed to take. In short the process was very easy and relatively came in less.

Insurance with Asurion is worth every penny - there is never any hassle or red tape. Employees are polite and knowledgeable and the phone is replaced quickly and with a good product. One of the few businesses that treats customers with respect.

Broken screen and bent iPhone 6 Plus with dumbbell. Phone was replaced promptly and process was simple. Easy tracking system and instructions upon receipt of new phone. New phone was like new, set up was easy and overall satisfied. Will used Asurion again.

They take someone else's broke phone that they have fixed and send it to you and make you pay for it! Then they make you send your broke phone in so they can do the same ** to them!!! Hell of a deal they got going on. Charge you monthly then make you pay a big deductible for someone else's broke ass phone!!!

I was told that my phone was not in stock. I was offered a different device that I was told was comparable. It isn't. I asked for a phone with a removable battery. She said it does. LG G6 does NOT have one. I was lied to. Not happy.

You guys did a great and speedy job helping me stay connected, I would definitely recommend to a friend. I was in such a panic after my stuff went missing after only just arriving to the pool party. I didn't know what to do or think. My whole life is in my phone, you guys saved me and didn't miss a beat. Thanks.

I received my replacement phone quickly which I was very appreciative of. However I quickly discovered the new phone did not function properly. The battery died very quickly compared to my old phone, and it proved incompatible with most chargers. Genuine Apple iPhone chargers will not charge this phone, I have tested it on many cords and out of dozens only two have ever been able to charge it and very slowly at that. The phone also frequently drops calls, and doesn't get good service in areas other Verizon users seem to have perfect service. Asurion has replaced lost phones for me in the past and I have never had this issue, I'm thinking this particular one was not refurbished very well.

Great service, I did not have any problems with putting in the request, having my phone repaired, and they even fixed my own mistakes. I was very satisfied with my experience. The iPhone screen repair was quick and easy. The replacement phone came in very quickly.

It was not that the service was so bad. My problem is that I received a message stating that find my iPhone was still on. I had no idea how to do this. The next email told me that I had to turn it off or face a 500.00 fine. Ok really! I finally got into the cloud thing to turn it off. I had no idea which phone it was and managed to turn them both off. It was a real thrill to get the other phone back on with all data and apps. I still do not have all music and pictures. I think that Asurion needs to be a bit more user friendly.

Easy to work with this company. Very efficient getting the replacement phone to us. Painless submitting the forms for a peace treaty. Arrived the next day. Great experience. Simple transaction. Great!

Customer service representative were polite when we called in and the process was hassle free. We called in on a Thursday afternoon and received our replacement phone the next morning without any questions asked. Very fast service, could not be happier.

Customer service representative were polite when we called in and the process was hassle free. We called in on a Thursday afternoon and received our replacement phone the next morning without any questions asked. Very fast service, could not be happier.

Amazing service plan worth every penny. I'm very happy we pay for this insurance. Well worth it!!!

The replacement process was amazing. Every rep I spoke with was professional & friendly. I can't say enough good things about them! My beef is with the cost though. I post plenty of money monthly on all my devices, but I still had to pay another $99! Not to mention, my damage device was brand new but I received a "refurbished" model, which is a fancy way to say used. For the money I'm paying, I would prefer a new model on the rare occasions I have to replace a new phone.

My wife dunked her iPhone 6 in a cooler. We tried rice and DampRid to dry it to no avail. We have Asurion Ins on the phone, and they replaced it with a similar reconditioned iPhone. There was a slight "dim spot" on the replacement display, but it was adequate. The process took $149 and a few days.

I had a broken screen on my iPhone. I filed my claim on the website on a Saturday and by Monday, I had a replacement delivered to my home. Very satisfied with the phone coverage/replacement plan. I did, however, find it annoying that while searching for my insurance info, I couldn't find anything on my actual Verizon bill. The bill states that I pay every month for the coverage but no contact info is found within the invoice. It would be nice to include the contact number/website on the bill for convenience. Thanks.

Screen was broken and we had a tech do a home visit to replace a iPhone screen. He explained the condition of the phone and his work was very satisfactory. I would definitely call and get a repair done again. Thank you for offering this service.

The process to replace my damaged phone was very easy. The representatives were polite and knowledgeable and answered all my questions. The replacement phone was in good working order. I appreciate having an insurance company that is easy to work with.

I sent out my broken phone twice with the envelope you provided and twice I was told I could not mail it like that... Is there an issue with the envelopes? I don't want to be charged for the broken phone for not returning because of issues with mailing it back. Thank you.

Great service and would recommend using this company in the future. I received my device within the specified time. The instructions were very easy to follow in regards to returning my old device. They were easy to contact in order to set up a return. Very good company.

The experience of return and replacement could not have been smoother. Thanks??? When I had a problem with the return envelope, the new return label appeared the next day. Don't know how u did it, but you did.

The replacement phone worked great. The instructions were easy to follow but should stress the importance of the replacement of the new SIM card inside the new phone. Honestly the SIM card should be installed before the phone is shipped.

I not sure about my phone though, a lot of people tell me they can't hear me, I never had that problem with my other phone, It is really annoying. I am not sure if I should expect this one to have problems or not and what am I supposed to do to get it straightened out.

It was a pain to get all the password info because I am on a group plan. Phone was quickly replaced. Then I was on hold quite a while waiting for someone to help activate and download my contacts. All is good now.

Yes I got drenched and so did my phone. When I got home I called Asurion and they quickly replaced my non-functioning phone for a good one. I used their web service and had no problem. Thank you for your quick service.

I was very pleased with the prompt replacement of my cell phone when it was damaged beyond repair. Your web site made it quick and easy to fill out and the directions were easy to follow. I was also very happy that my new phone was delivered the very next day. Having this insurance is so much better than paying full price for a lost or damaged phone. I paid $99.00 for a new phone with this insurance. Thank you Asurion!

Online system was easy. Response was quick. I had to send back the first phone received due to an error on my part. The customer service people were very helpful helping me resolve the issue. Returning the damaged phones was simple. Very good service.

My new phone was sent within 24hrs and I was good to go! No problems with the people and/or the service. The first phone I was sent did have a camera issue but I was able to get a hold of Asurion and they sent a new phone again within 24 hrs. Very hassle free experience. Happy with the results.

My wife lost a brand new Sprint iPhone. We had the replacement insurance through Sprint's Asurion. They refused the claim stating there was no air time on the phone, even though the Sprint salesman had verified the phone number by calling it at the time of purchase. Even worse, Asurion process just drops your claim without even notifying you. DO NOT BUY THE INSURANCE. IT IS FAKE!!! Their process and people lie to you. Had one of their reps say the claim was approved and I would get an email on how to pay the deductible. Never got an email. Called them, and was then told the claim was denied. They threaten their customers with a note saying they will take legal action for anyone making false claims. They need to be sued for lies and false claims to their customers. I'm a 10 year customer of Sprint with 5 active cell phones. They lost my business for life.

I couldn't find. Better company to insure my phones with. I cannot say enough to show my appreciation. They were helpful, friendly and thorough in this process. Thank you very much for such a quick process. Reps were very helpful, answered all my questions.

Fast shipment. Good customer service!!!! They did exactly what they said they would. Dealing with the company and the rate of response was easy, fast, and effective. The quality of the new phone is like brand new, and it works like a brand new phone should.

Initially you sent a replacement phone that didn't have a working speaker. The manager who resolved my problem made up for it. My rating went from a 1 to a 5+. My phone is vital to me so the manager's help made things right. New phone is functioning very nicely.

Quick and easy transaction, all the way down to making the phone call, to getting a new phone the next day. Keep up the good work. I would recommend to all I know to get things done this way. You should advertise, get more customers that way.

My experience with iCracked was extremely pleasant. The Technician was very fast and super friendly, tech arrived on time and was very knowledgeable! I love this service and will definitely be contacting Asurion again if ever needed. Thank you!

It was fast and quick send out of new phone. I am happy with the insurance, I have on all my phones because thing happened to my phone in my contract and you don't know could happen to phone on daily basis. I tell everyone and anyone to get insurance on their phone.

The lady that helped me out with getting my new phone was very polite, understandable, quick and had great customer service skills. Phone was delivered the next day. I was very impressed from the phone call to the end of service. Couldn't have asked for better service. A+++ 101%.

Great quick service, no issues. Did not have the exact phone in stock at the time for a replacement but that was not an issue. Returning the phone was simple and the entire process was easy. Phone activated automatically when powered up.

Unfortunately my son took his phone for a swim but the experience we had with Asurion was exceptional. The claim was filed on a Saturday afternoon and the new phone was delivered Monday! Thank you for the prompt service and filing the claim online was very easy.

I appreciate how fast & efficient your service is. Although I'm not a fan of working through automated phone tree, yours was logical and routed my call effectively to solve the issue. Very pleased we opted in for this service with two teens with phones - anything can happen & it's nice to have reliable insurance!

This was the 2nd time I have had to obtain a new phone through Asurion and it was a pleasant experience. I'm very happy with the deal of receiving the replacement very timely and still having several days on my end to be sure I have everything off my old phone and I do not have to rush to do so. Keep up the great service!!

The replacement I received worked fine for a week, then the screen blacked out, became snowy, sluggish, and slow, unresponsive. It was still under warranty and sent it to Samsung for repairs. It was a Galaxy S8+. I received it within a week, and it's been working fine for the past few weeks.

Our recent claim experience could not have been any easier or faster. I called described to the person what happened and it was handled. The person was very friendly and helpful. There were no ridiculous questions asked, the person was professional. Thanks so much!

The experience was great, just didn't like the wait due to the phone being on back order. The actual time it did take once phone was in stock was great. The return policy was very convenient and the response time that it was received was great. Will definitely recommend and Asurion again.

On vacation and needed assistance. A little extra paperwork that was slightly inconvenient as I needed to find a printer and scanner to return executed docs. But was extremely happy to only be without my phone for 1-2 days versus whole vacation! Very thankful.

I was happy with the insurance and pleased with the replacement device so far. Instructions to send old device back were simple. Again I am not having any problems AS OF TODAY with the new device. I appreciate their help and professionalism.

Had a replacement phone ready to set up in a couple of days. Thanks for the quick turn around on my broken phone. It only had a broken screen but for 140 dollars they sent a new phone. Good job for the cost of the service.

I got my new phone the next day. It was in excellent condition and had packaging for the return of the old phone. I called the support personnel to activate the new phone with no waiting. Thank you so much. Wish the deductible wasn't so much.

The whole process was easy to complete and we received the iPad very fast. But our new iPad has a line in the top of the screen. I'm not sure if this was refurbished or what but I am not pleased with it having a blemish upon arrival.

Very pleased with the service. My customer service representative was very polite on the phone and I received my new phone very quickly. All my questions was answered and they made sure I had no more questions or concerns. The phone was in excellent condition. Would definitely recommend to a friend.

I'm glad that I had insurance on my iPhone 6. I shattered the screen, and I was able to submit my claim online, get a replacement sent right away, and they provided an easy way for me to return the damaged phone. Instructions were clear and thorough. Because I had backed up my phone through iCloud, everything transferred over to my replacement phone. I'm very happy. Now I can wait for iPhone 8 to come out before upgrading.

Speedy service. The only thing was completing the forms. It took about three days to confirm everything. Had to wait for emails to confirm certain information and uploading documents. But other than that, the replacement phone arrived when they said it would.

You were very quick with a response and new phone. However. A wrong sim card was sent. When I called and told them, they sent out another sim card... Again, the wrong one. I went to a Verizon store and they gave me the correct sim card.

I am very happy with Asurion for phone replacement program. It has been worth the cost of my plan. They have been very prompt on delivery of a phone replacement. I will never buy phones again unless I have this protection.

I had to wait an extra 24 hours for phone for some reason. The phone doesn't quite work right, lots of glitches, battery life is quite poor and phone dies when it gets to 20%. Overall you seem to get the phone to the person quickly and the process is relatively simple, so I appreciate that.

My daughter broke her phone. I filed a claim online, which was super easy and very detailed. The replacement phone was here within 24 hrs. We are happy to have Asurion protection. Well worth the few extra bucks a month.

My wife received her replacement phone, Galaxy S7 Edge, but the earpiece was so quiet even with the volume turned up, so Asurion decided to give us a upgrade to the Galaxy S8 instead. It's nice to see them give us a upgrade to a brand new phone. The reason for the upgrade is because the S7 edge was no longer available.

I received my new device within 24 hours. There were a few easy directions to follow along the process. The new device seems to be working great! The easiest part of it all was requesting a replacement device myself without having to speak to anyone.

Received my phone the next day. Having a little trouble with my new phone, my new phone skips and some of the buttons don't work. But other than that, everything else was fine. Will be calling to see if something can be done about my phone, or it can be replaced.

Asurion was very helpful and thorough in helping us with the replacement of my daughter's phone. The customer service agent that helped us answered all of our questions and what was really impressive is that we received the phone faster than the quoted delivery date. Thank you so much!

I was very happy with the speed in which my new device was delivered and I was happy with the entire process. I received my new phone in 2 days and an envelope with very simple instructions was provided for me to return my damaged phone. I recommend Asurion.

The service was impeccable. The quality of the replacement phone is still proving to work very well into my lifestyle. All issues were resolved in a timely manner. The technician was efficient in his repairs. I'm satisfied with the service I received.

I would like to thank Asurion for their excellent and professional handling of my claim. I was not sure exactly how to go about filing the claim to replace my damaged cellphone, but the kind and courteous employees of Asurion guided me through the process. The whole experience was as painless as could be and I am very happy and glad I had insured my cellphone through Asurion.

Cost me 200. The whole process was straightforward. Was sent a brand new phone after cracking the screen on the last one. There were no problems at all. Everything was just as the directions laid out and I experienced no issues filing my claim.

Our Phone was replaced very quickly and with no hassle. The Customer service representative was friendly and quite knowledgeable. The Phone was back in service in less than 3 days! I Would absolutely recommend Asurion to friends, family and coworkers.

I had lost my new Samsung S8+ in Alabama and finally had the funds to claim the loss on my insurance. Asurion was very helpful and assisted me in getting a replacement as quick as possible. Asurion has been great every time I have had to use them.

It was very very easy and fast. I was stressed about my son damaging his phone and you guys made it very easy to do. The lady was very friendly and understanding and took her time to answer all my questions.

I lost my phone & they told me that my phone model was no longer available? They gave me another option and when I agreed they told me the phone wasn't in stock?! Asked how long it would take & they had no idea! Had to wait & when I received the phone I was able to see that the screen was replaced. Very disappointed. This is a waste of money!

Iphone was returned with police intervention. Replacement phone was returned unopened via FedX Dropbox. Still waiting for confirmation of return of $200.00 deposit. Phone arrived quickly but returned because it was not needed. I did appreciate the rapid delivery. I am waiting for notification that my deposit has been returned.

My phone came right away. I was surprised at how fast it was. I will insure all my phones from on with Asurion. And I have told my friends and family how fast it was. Having the return envelope to return my damaged phone was also nice to have. Plus being able to save all my photos. Was great.

Dropped my phone and then it bled out. Had trouble getting the website to work, but went to the Brookfield Verizon and they were most helpful getting it to work for me. Then replacement phone was back ordered, but the replacement did come in just over a week. Elkhorn Verizon helped me set up the replacement phone. I am not a digital native and this senior citizen was happy for all the help!

What I mean is that the replacement phone I received shorts out a little. The screen flashes and at times looks like a 1990 computer monitor and I cannot listen to music with my ear buds because the sound keeps automatically turning down. But I do like the service you'll provide although it's a rather lengthy process you have to go through to order a replacement phone. I understand the need for doing all that with today's times and all the scammers out there. Over all, I would love to rate you'll 5 stars and would but a few issues dealing with the phone. Anyways love what you'll do. Thanks for helping.

It was fast on getting my phone but I don't understand why I had to pay for it when I am paying for insurance on the phone every month. Yea it was cheaper than buying a new one but still it should be free if you are paying for insurance.

Didn't allow me to drive to authorized repairman to fix screen out of service area. Was given wrong price quote by Verizon how much it would be to fix it. Paid 100 more than I was told it would be from Verizon.

My tablet wasn't working so I called Verizon. They put me in touch with Asurion replacement plan. Within a few days, my new tablet was sent and activated. I am so glad I had Verizon protection plan. My first experience speaking with Asurion customer service was of amazement. I was so astonished how pleasant and how eager they were to get me my new tablet ASAP. There was no hassles or gimmicks.