Asurion Reviews

Quick and easily phone was replaced. For someone like me that is technologically challenged process was very smooth. My phone was damaged on a Saturday and by Monday evening it felt like I had not missed a beat. Customer service was outstanding!

Thank you, the phone arrived without problem, Was not able to transfer photos with phone but we has a backup. Daughter is very pleased with the quality of the product. Enjoys using the phone and it meet and better than expectations.

Very easy to do online and the service was very fast. I would let family and friends know that they should get insurance on high dollar phones. Also you all made it very easy to return my broken phone. I appreciate that I didn't have to deal with any hassle over the phone.

My grandson's phone was broken, screen cracked and unusable. I got online and started a claim. The claim was reviewed and accepted within a day and 2 days later my grandson had a replacement phone. All went very well. No issues at all.

Very nice and helpful rep. I did not receive my generic phone case as told by rep. However, other than the case, awesome people skills. I hope that if ever I have to contact Asurion, there are more reps such as the gentleman who helped me.

My son's Phone was stolen while he was at the park. I contacted Asurion because we needed it replaced. I spoke with an Asurion customer service representative. She was thorough and efficient processing a phone replacement. I received the phone right away.

Fast and friendly. Filed claim and within 72 hours had new phone and was up and running. My phone was not available anymore and was not downgraded but upgraded with my choice of phones at no extra costs. Recommend this coverage to anyone and will continue to use this company for coverage.

Using Asurion to insure my cell phone was a smart investment, you never think it will happen and then it does. Your staff was very professional and quick in handling my claim for the lost phone. I will tell my family and friends about you for sure.

Asurion has always been great to deal with. Just wish deductibles would be a little lower. Was curious about how my phone was delivered. I work for UPS and receive a discount on my program. Asurion sent my last replacement via FedEx. How did that happen?

Double charged on account today for tablet replacement that was not the unit originally sent in. Two tablets arrived. Had to discuss with Verizon yesterday how to handle the situation, followed their advice, and today I've been charged twice. I can't give this unprotected unit to a child. Sent one unit back today per Verizon suggestion. Will work on this new unit. Prior to going to Verizon, called several times, but due to high volume of calls and bad weather could not get thru. Frustrated.

Phone got wet and died on vacation. Never to be revived. Once I got home I filed the claim and I had a new one the next business day. Fantastic service and filing the claim was easy. I would have filed it earlier while on vacation if I would have known how easy it was!

After my phone suffered a tragic fall and powered off as his watch had ended, I took my troubles to our little Verizon store and with the help of amazing customer service and an easy fill in the blank iPad form things took off and I forgot that FedEx is very prompt and the replacement came much sooner than I expected. All disaster was avoided and was able to keep adulating.

We were very please with the service you provided. We were able to get our replacement very quickly. We are very glad to have been doing business with you. We will surely recommend others about your service. Our replacement was ready to use so not having to wait any longer was great because I had been doing a lot of business that I was able to get done in a timely matter.

I had a little difficulty at first. The choice of question didn't seem to allow me to describe what happened to the phone. My claim was denied at first, thankfully a call to Asurion clarified the damage to the phone and I was promptly shipped a new phone. Thank you Asurion.

The whole process was great and supportive from beginning to end! When I could not get online to accept my address, the support person made an adjustment and everything went smoothly after that. The device arrived as promised. I've always had great support with Asurion and it’s very much appreciated!

I couldn't be more pleased with the outcome and how pleasant the customer service representatives were towards understanding the situation and were very helpful in solving the situation. I couldn't have asked for any better service. Give 6 stars if possible especially to the reps.

I couldn't have asked for better claim system. Asurion took care of my mom's damaged phone without any issues. It was super simple and fast. I greatly appreciate your remarkable service! We contacted them with questions and they helped us until the issue was resolved.

I was happy to have my Moto Z phone back to working order however, Your company tried to send me a phone that was worth half the value. After canceling the claim, I made a new claim and demanded the phone that I have the insurance on, I was told my phone was on back order. I had to wait somewhere around a week before I was told that I could complete my order and have a new phone sent to me. I'm sure it's in the fine print, but I'm not exactly happy that I was sent a "refurbished" phone instead of an actual new phone.

Did not receive return box for my tablet - Hopefully this can be resolved. Called and was told one would be sent. A small 3X5 envelope arrived. I am attempting to comply as instructed. Please send me the proper return box and info. I can be reached **. I need additional time to return.

Got my replacement and everything was on time like promised. I have my new phone and sent my old phone back. Everything went smooth. Wish they had replacement phones at the store or had a faster way to get me my phone. I definitely will keep my insurance and hope I don't need it again but am sure Asurion will take care of me.

Everything went smooth for me, thank you for the great service. I was a little late returning my phone but there was no grief given, all of my information was transferred and I'm so glad it could be saved. Thanks for giving me back my phone.

Always quick and easy to replace. The instructions are clear and concise in how to get everything back on your phone. They also provide instructions on how to turn off Find My Phone. I wish there were some kind of confirmation sent to you when you send your phone back in to tell you that everything was done correctly.

New phone came very quickly and staff on phone was very knowledgeable and courteous. My only thought is that they let the customers know that they are receiving a refurbished phone. I may have been told that when I bought the insurance, but I was surprised when one came. Thank you!

My experience with Asurion was great! After my phone was stolen, I received my replacement phone the next day. Asurion had wonderful customer service, was efficient and the representative was very friendly. I have had only positive experiences with this company. Thank you!

If you send me a device that has a problem and I follow all of your procedures before I ask for a replacement why do you make it such a problem? Before I talked to a supervisor the other lady was going to hang up on me because she tried to put the problem back on me. I have never seen such poor performance from your call center and if the manager had not fixed it I certainly would have sued you for defective equipment!

Had a 2 year old Galaxy S6 with cracked screen that Asurion demand a $200 deductible for a phone that has a resale value of $140. They go on to offer me an upgrade that I already can get from Sprint without them. This Insurance is not worth it. Considering my insurance payments and the deductible +/- $280 + Deductible $200 + Purchase Price of phone $600 = $1080. Then they replace it with a $140 refurbished phone. Something definitely is not right here. I pay double the value of a phone to get a refurbished phone.

I am being accurate and fair with my complaint. My son was waiting for a replacement phone for a couple of weeks. Customer Service guaranteed 5 to 7 day turnaround. Finally receive my phone iPhone 6S. Thank goodness my bill did not go up. My son had iPhone SE. I do not think you need to guarantee delivery on a phone when you are not sure about the inventory.

Needed to replace one of the phones on my plan. I submitted the issue and a new phone was shipped expeditiously. Received new phone, had a few issues activating it but I was able to call and get assistance with setting it up. Shipped the damaged phone back in the pre-paid envelope and that was that.

My grandson received his replacement phone the next day after submitting his claim. Returning the damaged phone was very easy. However, a $150 deductible is too high considering I pay $22/month for insurance on our Galaxy 7 & iPhone 6.

Everything was very simple to do to get my phone. And when my new phone arrived within a day, it came with everything I needed to return my old phone as well as a set of very clear instructions as to how to ensure its safe arrival with no additional charges to me. Overall a quick and painless experience.

Provided very good customer service. The "damage" to my old device seemed minor but was please that all I had to pay was the deductible. My claim was completed in a friendly and timely manner. The new device was delivered when promised. I am very pleased with the replacement device that was sent. Thank you!

Thank you for the quick turnaround on getting our new phone to us! It is nice to have this program available to us with 2 teenagers and a Grandpa who thinks these things should be bulletproof. And the price is perfect for us, hopefully we will not need it too often.

The new phone arrived and as soon as I turned it on speckles of white were all within the screen. Now a short time later the touchscreen is temperamental and does not always allow typing or other normal functions. The phone appeared to be refurbished and not new upon arrival.

Had to replace my Galaxy S8+. Replacement was here next day as promised. Had new charger in packaging as well, was not expecting to get a rapid charger. Last time I used, I got basic charging cable, for my rapid charge phone. Very happy with results. Thank you.

Phone got shattered, I mean SHATTERED, super easy online claim submittal and even faster shipping. I am so happy to have this coverage, deductible could be less but what are you gonna do, if you don't have coverage get ya some. This is the very best out there!!

Speedy delivery service to my door is always helpful. Only issue I had was I thought my old SIM card hard to go in the new phone so I was without service until I took the new phone to my wireless dealer. I did not realize the new SIM card was what would activate the phone. Thank you for not charging me the phone fee when it took me over 30 days to return my damaged phone to you. Also, I appreciate the reminder phone calls. Thank you.

I think the experience went ok, had to call up to find out why they have not contacted me, and it was over 24 hours. Should be done quicker, all the info that was asked was sent ASAP. After being accepted, they do send your phone, but you wait all day for the delivery, there has to be a better way, hopefully it does get improved.

Damaged phone was replaced in timely manner, representative was helpful and she was able to speak clearly and communicate to us well, what our requirements were to request a replacement phone and what to expect in terms of time. The phone arrived and there was no problem with setting up the phone with the help of a very experienced employee at our local Verizon Store in Parker AZ.

I was pleased with how quickly you replaced the phone for me, however the battery dies extremely quickly. I had some issues with my previous phone, but nothing nearly this bad. I have to charge my phone before I leave for class in the morning and then again when I get home before work just for it to last. Very disappointing and time consuming/inconvenient. Please let me know if you have any suggestions for ways to improve this. I keep the phone in battery mode consistently.

Device Replacement - Doing it online was convenient and easy and this is what I needed after an unfortunate incident. Being able to go online and file the claim is the way to go. You can do it at your convenience and if you have questions you can always call in to get the answers you need.

Asurion took good care of us and got us our replacement phone very quickly! My son was limited in his ability to complete his work tasks and the speedy replacement from Asurion allowed him to get back on track very soon!

Great service all around. I received an envelope without a return label so I called customer service and she helped me and got me the label I needed within minutes. The only reason I gave the service 4 stars is because I guess I was not expecting a refurbished phones. I've had terrible experiences with refurbished phones in the past. I felt like perhaps it was not an even trade, my phone was fully functional except the screen broke.

My son dropped his phone and it was ran over. We got it replaced through your company. It was a very easy process. It was delivered the next day. There was an envelope for us to mail back his broken phone. I like that it was delivered by UPS. Thank you.

My phone became wet and needed replaced after losing all my information. You sent me a replacement. The Verizon store helped me set up the new phone. Upon charging it, the screen read "The battery is too cold to charge". A second trip to the Verizon store and a call to you again. You sent me a 2nd phone. And a 3rd trip to the store for them to set up the phone. It is working. Thank you for your help.

Quick and easy return. The replacement phone is a nice upgrade for the old phone. Thanks. I also appreciate the YouTube video instructions online for the new model. I also found inexpensive phone cases on Amazon. The replacement model is a good fit for my hands.

Very prompt and good service! It only took a couple of minutes online to determine my phone had to be replaced. I had my new phone the next day. I was super pleased with the fast and efficient service. I would recommend everyone use Asurion for phone insurance.

Representative was very business like while adding a personal touch. I received prompt service in determining a replacement was required. Afterwards a replacement phone was expedited and arrived the needy day just as was promised. It's nice to see quality service these days.

I broke my phone and the entire insurance process only required a few days to resolve everything. This was the first phone in 16 years that I ever broke. I never thought I would need insurance. Thank goodness I got the coverage.

The first phone we received wouldn't charge. It died and wouldn't turn back on. We were without a phone for 4 days. No reimbursement for the delay or copay. It would've been easier if we could have just gone into a Verizon and gotten a new phone. Everything had to be done by mail.

Had to replace phone using warranty. Easy process. Filled out forms and waited for new phone to arrive after emailing form in. New phone came fast and sent old phone back. Super easy and got updated phone since mine was obsolete. Thanks for your help.

I had a claim opened to replace my new phone. I paid $149 for a deductible and a phone, the wrong (and scratched) phone was sent to me. They told me a replacement phone would take 72 hours since it was on a weekend so I requested a refund. I tried opening a claim to just have my screen replaced that weekend, but they told me there wasn't an authorized technician in all of San Diego?!! (Entered shocked and confused and then frustrated response here!)

My girlfriend's phone broke and we had to have it replaced. It took a few days as expected but the new phone's phone charger doesn't work at all. Luckily we both have the same phone (Moto Z Play) so we now have to share chargers which is very inconvenient.

Daughter's phone was stolen. We contacted Asurion. The service rep was very professional. Walk us through all the steps, and answered all questions we had. She had a new phone next day. Went to Verizon, and was back up running. Thanks so much.

I would give 5 stars for how the actual replacement process got handled, but the experience getting the process started was frustrating. My original request to replace my malfunctioning iPhone because of damage from dropping the phone and a cracked screen was denied. I was told the malfunctioning of the phone was related to the phone itself, and I would have to go to Apple to have the phone fixed/replaced. After going through another appeal process, the denial was reversed and the phone replaced. From that point forward it was a 5 star process, but the upfront process was a 0 star.

First of all my phone had water damage and it took 4 days to get a replacement because Asurion 'lost' the first claim order and I had to re-do it. I lost THREE DAYS of work on my phone because of their screw up and all they said was "I apologize, you're going to have to fill out another claim, we'll be in touch with you in 24 hours after reviewing your new claim." Then, once I got my new phone, I did everything right and they kept calling me threatening to charge me $500 because a feature wasn't turned off (which it was!!!). I received about 8 follow up phone calls and finally had to call the right department who ensured me that I indeed did do it right and "Sorry for the phone calls of fear that you would owe us $500." I WILL NEVER WORK WITH THIS COMPANY AGAIN. I'm going straight to Apple and buying my phone there and getting Apple Care.

Great customer service and quick delivery! It was easy to request a replacement phone and the representative was very helpful. I will continue to use this service and recommend to family and friends. I received my phone next day service so that I did not have to go without a phone! Good job!

When I got the phone, I noticed that the power button when pressed did not feel normal or like the previous phone I had replaced. So two days later I called Asurion's customer service and reported that issue so it could be in the record for future concerns because now when use the fingerprint button which is the power button it will not recognize my fingerprint. But other than that the phone works fine.

I had to use Asurion to replace my stolen iPhone. With this being said I figured I'd receive an iPhone that actually worked, and to my surprise my "new" iPhone didn't have a back light so you could never see the screen. I had to go to Verizon and to Apple and neither one could fix it because it's an Asurion phone. Already being out a phone for three days I then was out three more days to receive another one from Verizon. I lost out on work and my Marines above me were not happy when they could not contact me after they knew I got a replacement phone. I will never go through the headache of using Asurion again.

After dropping my iPhone in the hot, soapy dish sink water, even for just a second or two... my phone was ruined. I went to Verizon within an hour after the accident, and with the help of Asurion, I had a new phone the next day - Sunday - it was amazingly fast service!!! Asurion was very efficient and kind and helpful with replacing my iPhone. (So was Verizon). I am so happy that I had already purchased the insurance because really, people just can't do without insurance for everyday accidental happenings! Thank you Asurion! (It is so worth the insurance cost, also for the peace of mind it gives me.).

Our phone was damaged and with Asurion we had a new phone the very next day. I would recommend them to everyone. This is the second time we've had to call on them and both times we were treated promptly and with utmost courtesy.

I was impressed with the help I got from Asurion (Verizon insurance on our phones) and how quick and easy it was to return my phone and receive my replacement. I called them after I called Verizon and LG and their informative and friendly assistance (on the phone, website, and emails) was very appreciated. Thank you Asurion!

PHONE REPAIR/REPLACEMENT - Very pleased with the process. The repairman called when he was 30 minutes out, was prompt, very professional, he tried two different screens, still no luck with the home button, so he submitted his report and a new phone showed up when we were told.

Service was very prompt. We were very pleased with the professional, courteous service we received and the timely manner in which we received the new phone. Item was overnighted and we received the new (to us) phone the following morning.

Recently I was caught in a heavy downpour at an Amusement Park. My phone was down in my bag, but managed to get water logged anyway. It died. My deductible was less than paying for a new device so I decided to use my insurance. My new phone arrived quickly, but I don't think it is "new." I can't talk on the phone unless it is on speaker, plugged into my Aux cord, or on Bluetooth. Oh well. Next time, I will bring plastic to the Amusement Park to protect the phone I have.

Very helpful and fast. Had no problem with anything. Been with the company for 5 years and had to file a couple claims. Thank you for being so patient and kind with me. I could be very confusing at times and it get frustrating having teenage girls that needs theirs phones replaced and want it now. You guys rock.

My wife spilled water on her phone, thankfully it was covered. Easy claim form, no hassle, fast shipping. The representative I spoke with was helpful and friendly. I got my new phone in less time than promised. I have nothing but good things to say. Thank you.

I set my iPad Pro on the roof of my car when buckling my kid in the car seat. Forgot it and drove off. I filed a claim with Asurion and had my replacement the next day! On a Saturday! Very quick response and quick shipping. Very pleased.

Fast and accurate service. Website very user-friendly. Shipping was quick and no hassle. I always insure my phones, especially because I have teenagers on my account, so this is an invaluable service, especially in frustrating, why did you do that, times.

Received replacement phone the very next mid-day, even after reporting our claim in the early evening, and even on Saturday. It MAY be refurbished, which is sad this new into payment contract, but better than the phone at the bottom of the lake!

This isn't the first time I have used Asurion. I have 5 phones and have used this insurance policy enough to know that I can replace a phone in 24 hrs and it will work like new. I have never had an issue regarding anything when dealing with Asurion. Not only would I recommend them, I have actually had my father in law sign up through his Verizon account.

Asurion was easy to deal with. Filing my claim online was simple and took just a few moments. My new device arrived promptly and transferring my information from the old device to the new one was easy, and then all I had to do was send back my old device in the prepaid envelope - could not have been any easier if they tried!

I somehow crushed my iPhone to the point that it was unable to do a thing. I called Asurion and gave them my $200 deductible, however, when I received my new phone the following day, I would have gladly paid that $200 for the superior service that I enjoyed.

We have always been able to count on Asurion. They make the process simple and you receive your new phone the next day. You fill out one form & fax it to them. They send you an envelope, you put your old phone in & all you have to do is drop it in the mailbox.

The replacement phone sent to me was not compatible with my previous accessories. I received no warning or compensation. Had the new charger came with the detachable USB cord I could have at least continued to use the car charger originally purchased from Verizon.

My son’s phone dropped in the pool and did not work. We tried to dry it out but that did not work. We went to Verizon and contacted Asurion to file a claim and were able to get a replacement in one day after we reported it. I would recommend all my friends use Asurion.

Service is very expeditious. Customer service very friendly and helpful. Uploading documents was a bit difficult but when I called, it was resolved very quickly. Deductibles are a bit high on older model phones, considering monthly fee as well. Overall very easy.

There was some confusion at first on what I need to do, some miscommunication, on what I needed to file. One operator told me one thing and another told me something different. But in the end it all worked out.

Team was very attentive. Service was fast and answered all questions I had. It can be tough when you lose your phone but the team put me at ease knowing I'd receive my phone shortly. I called and spoke to several individuals. I didn't have my information initially so they assisted me in finding out info.

Was a very easy and fast process. Very helpful people on the phone also. I was given the phone number and then the website, it was easy to use. Printed the forms and filled them out easily and submitted them. They replied in timely manner and had us back up and going within just a couple of days.

Not only did I lose my phone but the other phone fell and hit the cement, and was unworkable. I was given good directions as to how to proceed and did so. I received my phones in a very reasonable time. I am so glad that Asurion was there for me. Thank you so much.

I have been having multiple problems with this replacement phone since my original was stolen. I have not been receiving notification of voicemail calls; the phone is dropping phone calls; the power shut off imaging is constantly appearing in the middle of my searches on the web; the icons that I have prioritized on my home screen do not remain. I have been unable to get to Verizon to see if they can correct these concerns due to personal crises with my mother's health.

I had no issues with my ease of replacing my device through the Asurion website. The process was simple and quick. My only problem was that the device I was sent was defective and needed to be replaced by my carrier.

I am completely disgusted with this company. I am on appointment 5 with trying to get a phone screen fixed. The first appointment they never called 30 minutes prior to arrival as stated in the email. The second day the technician called me and stated that he had to use the screen he had on him for my phone on a another fix because it had broke the first time he did this other person's phone so he rescheduled our appointment to the very next day. This technician never called 30 minutes prior to the appointment as stated in the email and never showed up to the appointment location. I called the Asurion number and told them what had happen and they called the technician, he then told the customer service lady that I told him if I was not at the meeting place I would be at Subway where I worked. I DO NOT WORK AT SUBWAY AND NEVER ONCE SAID I WORKED AT SUBWAY OR WOULD EVEN BE THERE.

I called Asurion about my son's phone that had been dropped in the street and then got run over by a car. The phone was a mess. I talked to a rep and she made arrangements to have the phone returned to them and sent a new phone right away. He had his phone replaced in less than 24 hrs. That's great and well worth the money.

I could not tell that the entry was being accepted on the screen; therefore, I had entered the same product multiple times. The representative responded to my online submission quickly and advised the issue had been resolved. The quick response is appreciated.

I was on vacation when one of our phones were stolen, my phone conversation with your representative was great and I had my replacement phone within 24 hours. I was able to transfer all of my contacts and photos to the replacement phone very easily. Everything went very smoothly.

This was a very simple process. One phone call and I had my new phone on the way! They even sent a postage free envelope to return my old phone. The representative at Asurion was kind and helpful. I was very grateful that I bought this insurance and was able to replace a very expensive device at a minimal price.

Service replacement for my lost hotspot was prompt and reasonable. We are very pleased. I would recommend insurance to all Verizon customers. For 19.00 dollars I received my replacement in two days. I did not have to pay an expedited fee and filing the claim online was simple.

My phone was replaced right away and is working great. This insurance was a lifesaver. I was lost without my iPhone. I would recommend this insurance to everyone. This insurance is worth it. I went to a Verizon store and they helped me reactivate my new cell phone and it was very easy.

Very easy process. One phone call, quick results, no hassles. Replacement phone was great. Had no other issues and would def recommend to others. Actually cheaper than any option on eBay, plus it came with 12 month warranty. Nothing not to like about the experience.

The process was quick and easy! Thank you for getting us back up and in contact. We filled out the form, sent it in and we received an email letting us know the phone was en route. We were provided an envelope with prepaid postage to drop the broken phone back into the post. Very simple process.

My supposedly waterproof phone got wet on a Boy Scout canoe trip, Duh. The process was very quick, simple and easy. It was well worth paying the small fee. Much better option than trying to go the warranty route and I got a spare battery to boot.

The representative was very nice and understanding. She made sure I had a proper device which was new like I bought it. She was very professional, plus I received my device the next day. The only issue I had was with UPS delivering my phone at 8pm.

Upon receiving my replacement the camera on the replacement did not work. Also, the device continued to restart on its own. Upon speaking again with Asurion, I explained the issue and they sent a replacement right away which worked perfectly. Very pleased with the customer service and fast response time.

The customer service rep was very very helpful. The service was amazingly quick and I’m glad I had Asurion there to assist in swapping my damaged iPhone. I will likely go through Asurion for future claims. Thank you very much for the assistance.

Great service on phone replacement. Very quick and the customer service representative was very helpful in filing a claim. I would definitely recommend this to anyone to have coverage especially for kids. My son has lost or broken several phones and we have been able to replace each one quickly. Thank you.

My only complaint would be the cost to resolve the issue as I'm already paying monthly. I understand you have to change something in addition but it seemed a bit excessive. However the Timeliness and simplicity of the process was appreciated.

I don't think there is anything more I could have asked for. I went online to get a replacement around 8pm on Thurs and I was expecting it to come on Mon since it was so late in the day but my phone was at my door by 1130am the next day! Very happy.

I did all I could at home with my phone, turn off and on, doing a hard reset multiple times. I went to the store and wanted to get a new phone to replace it as it had failed. When I went, they went through all the same things that I had already done, and then in the end I could not get a phone at the store, I had to wait for a refurbished one come in the mail. I did not hear the service of the agents at the store, nor the insurance, was acceptable. And then Sharon's allows for a replacement, but does not state that it will be a refurbished phone, nor that I would have to wait overnight to receive a new phone.

Throughout my 3 years of paying insurance on all of my lines. I finally realized it was not even worth paying insurance on my lines. Horrible customer service experience led me to drop my insurance. This is how I feel about you guys. Very disgusted in your process. I also felt like I was treated like a criminal who trying to cheat the system to get a new phone.

I requested a replacement phone due to a cracked screen. I received my replacement phone via mail the next day. The instructions and packaging to return my damaged phone were included. I simply placed the phone in the padded envelope and dropped it in the mail.

This was the first time I had ever had to use insurance for a phone. I was amazed with the service. The entire process was easy and fast. There were no problems. Asurion definitely exceeded my expectations. I would recommend them to anyone. They did a great job.

Thank you for everything. You guys are the best. Great customer service. They are kind and great with people and they are so quick finding solutions to resolve any problem with the device I recommend??? God blessed you and keep the great work. Thanks???

I was pleased with the service and timeliness. Everything was done quickly and easily. However the refurbished phone that was sent to me that I paid $150 for stopped working after 1 month. It shut down and would not come back on after much troubleshooting. Took the phone to Apple store and they are now currently working on it. I had not dropped or had any water damage to this phone at all.

A very nice and professional experience. The customer service representative did a great job. I'm very pleased with my replaced s7 Edge. A very quick delivery service and nice and friendly customer service. The deductible could have been a little cheaper.

Asurion was used to be very fast and prompt in their response with claim. The last few claims the last 2 years have been slow and confusing. It takes 3 days to get a response and almost a week to get the phone. On top of that the replacement phones were not high quality and had issues. The cost of the this insurance doesn't justify the cost of repair since you can have a broken screen for less than the deductible amount for this insurance is the phone is still with 1-year warranty. I'm going to cancel all the insurance on all of my 120 lines for our company.

You were very prompt with my replacement cell iPhone BUT it doesn't work correctly. It freezes up at the most inopportune time and often the screen begins to roll with "things" I'm not looking for. I've taken it to my Verizon store and they say, give it time. HELP.

Awful company. Didn't have a replacement for the phone I had been paying for insurance on. Manager was unbelievably rude. Eventually paid to have a different phone sent. It didn't work. I don't believe it was an accident. Verizon replaced the broken one Asurion sent. Awful.

The ease of getting my replacement phone is amazing. I got my replacement phone in a timely manner and it was so easy to package and resend the damaged one. It was much easier process than I had anticipated.

For my review today, September 2, I claimed my phone to be broken August 1. I had To call Asurion because I didn't understand how to file my claim online. I'm very much more into being on the phone or in person. The lovely lady on the other end of the line made the whole process very much more enjoyable. I then received my new device the next day. Everything was very appreciated since I do have a working phone that I am taking this survey on.

It was quick and easy. I answered A few questions. Hit Submit And done. New phone in the mail for overnight delivery. It was here in less than 24 hours. I Transferred data to the new phone. Wiped the old phone of all personal data and placed in postage paid return box.

This company is terrible. Bought a warranty for my son's tablet for $31 at Walmart. Screen broke, so I filed a claim and they gave me the choice of an outdated tablet or a refund. I chose the refund. Tablet was returned 4 days ago and now the claim is under review to ensure it's the correct tablet. How difficult is it to look at the box and look at the tablet and verify it's the correct tablet? I think they're stonewalling because I chose a refund over an outdated tablet. In the meantime I went and bought my son a new tablet, while Asurion has my money and the broken tablet.

Thank you for your quick response when my phone got waterlogged! Within 3 days I had a new phone. You sent me a new phone right away and made it easy to return my damaged one. You were great! Thank you!!!

I guess you could say my issue is with Asurion and with Verizon. My son lost his phone last year and when I contacted Verizon twice once by phone and once in person nobody ever told me to contact Asurion. I paid my insurance to Verizon for Asurion and I've been paying it for a whole year for a phone I don't even have and that has been disabled per my request because he lost it. I called Asurion once my son earned some money over the summer to pay for his phone. They told me they couldn't honor my claim because I didn't make the claim within 90 days. I explain what happened in that I've been paying them for over a year and they basically didn't care. I called Verizon back and they didn't care either. So I've been basically paying for insurance on a phone that I don't have for almost a year due to not getting all the information.

For the first 2 weeks of getting the device it worked fine but then after that the battery was horrible and does not last long at all (Maybe 2 hours). I am very displeased with the service in which you provided and would like to speak to someone about this.

Thanks a million. I was initially advised that a replacement phone and there was no expected date as to when one would be available. The phone was on back order. Within about 3 days I was advised by email one would be shipped next day. Phone arrived as stated and I was back up and running. Again thanks.

Asurion is a complete ripoff. I've been paying for insurance via T-Mobile. My phone a Samsung Galaxy s4 finally broke, and needed replacement. I go onto their phone replacement site, and find out that to replace my phone I need to pay 175 for the copay. This is the highest tier replacement cost for a phone that is already ancient. I go to eBay to see how much the same phone costs to replace, and the going price as of 9/1/2017 is $75 for a completely new phone. Considering that I pay a monthly FEE to have the insurance, and then need to pay 175 for a replacement, this replacement would cost me upwards of $250!! Their problem is that they are not scaling the copays appropriately. It's better NOT to pay Asurion and keep your insurance premium to yourself than to have these plans. Then buy the replacement phone on the internet.

The first attempt indicated same phone was not available and that I would have to get a similar phone. I tried again about a week later and the same replacement was available. I was relieved because I wanted the same model.

Had my replacement phone the next day, info transferred, and back in working order. Very pleased with the service I received. Would recommend to anyone who depends on their phone in their line of work, didn't miss a thing that I needed to receive.

The first phone sent was at fault in receiving and making calls. After 3 trips to Verizon for help, we were told the next time to send it back as it was not working. The next phone sent had lines across it, but kept it. Why not send a new phone to replace lost phone that was insured? We paid insurance and also paid the amount asked.

The whole process was easy and every customer service rep I spoke to was very nice and helpful. My only complaint is that the replacement phone was on backorder and my son was without a phone for about a week. Since we don't have a landline, this was an inconvenience. However, I realize that was beyond your control.

I currently have six devices insured by Asurion. And if I have to pay for a replacement, it's only $99. That cost to me is very reasonable. If your device is malfunctioning through no fault of your own, you pay nothing for replacement.

Our experience was fantastic. Very quick service! However the iPhone 7 that was sent is already not working properly. It freezes and doesn't connect to wifi well. I will be calling you to see what we need to do about this problem. Thank you!

My daughter unfortunately lost her phone in Kansas. Filling out the paperwork for replacement was easy. After paying the deductible online, we received her phone the next day. Great service. Just so very glad I had taken out insurance; otherwise, I'd still be paying on a $700 lost phone!

This is the second time I have used my Asurion insurance and both times I have received fast efficient service and gotten my telephone replacement the next day after reporting my claims. The insurance is well worth having and I have nothing but praise for the service I have received.

I wasn't so please with your website, because the website said that I need to give my place of employment and address for your guy to deliver my phone and since I'm retired that would not do and no other option. So I had to call on the phone twice to get it order to my address. But once it was order the delivery was very fast and I would give that a 5 star.

My tablet got dropped while visiting my son and family and the screen was broken. I submitted my claim and in 2 days I had a replacement. Quick and easy was the return of my old tablet with a prepaid padded envelope.

The directions were very clear and the process was easy. We were reminded several times to make sure the Find My Friends App was removed from our phone or we would be charged a fee. We received our new phone quickly and it works just fine. We were relieved to discover our insurance was so helpful and solved the problem.

iPhone 6 Plus. You guys sent it right when my rep from Verizon said and it was at my house by 10am 2 days after I sent my info. Thanks! I will still be using Verizon for the quick service and response. I will definitely be recommending the guys in my town on McHenry Ave.

Filing the claim was a breeze. Enjoy the no nonsense online self help aspect. Went well, my phone was not in stock at the time so there was a few day wait, which was a inconvenience but the day after I was emailed that my phone was in stock I received it. So no complaints.

Customer service rep - She was amazing. Got this done even though it appeared to be impossible at first! Very good experience! I would definitely recommend using Asurion! If you need help, they are there for you... So it makes you really want to use this service.

Customer service was great however I believe we should be getting a brand new phone with insurance, the refurbished ones don't work as well. They are slow and the device just isn't the same. Even if we have to pay a little more to have the brand new one we should be able to.

The fast service was awesome. I ordered after 5 pm and had the replacement before noon the next day. My device was even replaced with an updated version that was brand new. Perfect example of excellent customer service. Thank you for a great experience!

No problems with my new phone. Called in; gave my details; then within a day had my new phone and returned the old one. They are kind, courteous, and efficient. Well worth the time and money. No hassle. No Stress.

My husband broke his phone. First customer service rep was not good. Information was put into the system wrong so I didn't get the new phone for about 12 day after the original call. Had to call a second time. Upon that call the rep told me the phone number was put in wrong so the claim was dismissed. He fixed everything and got us a new phone the next day.

We liked the quick turnaround once we got the claim filed. Not sure why the online claim filing hasn't worked correctly for us, but the live staff always take good care of us. It's nice that the process doesn't take a long time as it's not fun being without a phone obviously???

The process of getting a replacement phone was very smooth and quick at first. However, the damaged phone was in Europe with a family member on extended travel. I had planned to have them ship me the damaged phone and I would send the new phone, but did not realize none of the European carriers would allow shipping of a cell phone. Asurion has a policy stating the damaged phone had to be sent back within 15 days or I would be charged a non-return fee, in this case $300. The Asurion representative would not grant a one week extension till the family member returned from Europe, forcing me to send back the new phone and reapply when they returned. Now replacement phone is on backorder. Being less rigid with the rules would have saved everyone time, work, and frustration.

Our teenager is careful, but one mistake and her phone got crushed by a football player!!! Asurion saved us: In less than 48 hours she got her new phone, deductible was more than fair. The process to return the broken phone was so easy. We just insured ourselves by going to the post office and asked for the receipt. Asurion is simply the best. Thanks.

Great response and prompt attention to my needs. I experienced quick efficient customer service. Your reps addressed my needs, responded to my questions, asked if I had further questions. Your reps sent my iPhone 7 replacement quickly. I couldn't have had any better service.

I was very pleased with my service from Asurion. Asurion has handled several situations with me over the past few years. I have always been very satisfied and pleased with their service. My problems were very quickly solved and I was given very fast service. I can only say good things about Asurion!

Good service. Simple and easy process. As good as it gets. Fast delivery and easy set up. This insurance carrier has great customer service. Recommend this service for a replacement phone. The deductible is reasonable and the replacement phones are like brand new and work great!

Screen was initially replaced but started having issues and phone was eventually replaced. Had to make 2 visits to repair facility to have screen replaced. Once screen replacement failed Asurion decided to replace the phone and made the process hassle free.

While Asurion's responsiveness was very good, it was not clear that a refurbished phone would be sent as a replacement. The replacement phone's screen shorted out almost immediately. The good news is that Asurion immediately sent out a replacement phone that did work.

My iPhone 7 was damaged by taking in water, and even though there was a problem making the claim online, I called, and the phone was answered immediately and the gentleman that answer the phone, made all the arrangements, paid the deductible which I believe is fair, and in less than 24 Hrs I had my Apple certified phone. Even though is refurbished, one cannot tell the difference, and it is guaranteed for a year, so is the same as brand new. I was absolutely amazed, and the service was outstanding. Keep up the good work. Thanks for everything.

The service was awesome, and I had my phone the next day! When I talked on the phone with the person, he was very friendly and helpful, he walked me through what I needed to do, and when I received my new phone in the mail, everything was in great shape! Thank you Asurion.

Follow up and delivery were simple and easy. It was a great experience. I'd use it again, if needed. Though I wish the pricing was cheaper for the change. And if there were a way to see what pricing would be like for each type of damage or issue related to the reasoning for the exchange.

Thank you for quick turnaround. Phone came in perfect condition. No questions asked. Thank you for making it quick and easy. Will definitely use Asurion again. I will be going on vacation soon so thank you.

Excellent communication and fast delivery for a very upset woman that was unable to communicate with the outside world. Dropping her phone in the water was definitely not the highlight of her vacation but with the service we received, everything was made better. Thank you.

I called and placed a claim on my broken phone. The claim was very easy and within a short time the rep had a new phone on the way to me. It was a very easy process. I had to do it once before a few years ago and the process was much more difficult.

A wave at the beach came up really far and doused my daughter's phone. It eventually dried out. I called and got a quick replacement! So easy! I did it by phone, as it is so much easier talking to a person. The representative I talked to was very polite and helpful.