Asurion Reviews

Overall good, but the replacement phone was delayed a few days because the web form I filled out was not entirely clear about the final step to send the form. I was expecting the phone to arrive, for several days until I checked back and saw that not all the information had been sent.

After the first replacement phone failed, I was sent the new replacement. So far, I'm happy with the new phone. The Galaxy S6 is a nice phone but I was disappointed I couldn't use my old memory card in the new phone. But at least this one stays charged more than a couple of hours. Thank you for working with me!!!

It was slow at first, once I understood what was required of me the procedure went smoothly. I would definitely recommend your company to my friends. Only in the beginning was I unsure of what was required and found Verizon unhelpful, but assuring tech help was great.

We were so glad to have this insurance on our daughter's phone. She was without her phone for less than 24 hours because Asurion was on the ball and overnight a new phone. Very happy customers. It was very easy to fill out the paperwork and even came with a postage paid return stamp.

Phone had been lost and when it was returned it had been damaged. I placed the phone call and answered a few questions and a new phone was sent out. The person helping me was kind, knowledgeable and understanding. Very simple and easy process.

Highly recommend using this service, easy to talk with someone and speed was excellent.

I thought the process of ordering a replacement for my lost phone was extremely easy. I truly appreciate the fast service. However I had to go to the store to get the correct SD card since the wrong one was sent.

I was very pleased overall with the process. You were quick to reply, phone was sent out immediately and took only 2 days to complete. I broke it and contacted on Saturday and was up and running on Monday. I only gave you 4 stars because my phone was new and it was replaced with a refurbished one. I do realize this was probably deemed necessary by you, but I would have liked to get my original phone back in the process somehow. Other than that you were outstanding.

Was threatened to be charged $500 if the turn off my iPhone wasn't done. Hope I don't get charged. How is a person to do that if the phone is broken and no access to a computer? Ok with the delivery of the replacement phone but not happy with the customer service.

Loved the online applications and fast no hassle service. I received my phone promptly and had no trouble connecting it. The operators are very friendly and are sympathetic to your situation, not making you feel guilty for breaking or losing a phone.

Fast and very helpful. No hassle. Easy to submit documents. And the representative when I called once was nice to deal with. Made my experience great. Fast shipment. The phone was in perfect shape that replaced my old one just like brand new. I got a fresh start.

The phone was only 3 days old so we were frustrated with the timing. Then, there was no way to complete the claim online. We don't have a printer handy on the road and Verizon acts like Asurion is foreign - said, "It's not us so we don't have form." Finally, our son with the broken phone is at college. No shipping to colleges also seems like a second antiquated part of the process. Cost me $56 to turn around and reship the same box from Asurion to him for next a.m. delivery.

Great assistance with replacement of phone. Even contacted store to get additional information where we bought the phone in Indiana. Very pleased. It was delivered to my son as promised and its accessories too. Also helped with a warranty on gadget guard that was purchased.

Asurion was very fast at replacing my phone (Moto Z2) that had dropped out of my car and smashed on to the concrete, they even upgraded my phone to the newest phone model available, in which I was very happy with the new model. Thanks so much.

Except for the backorder on the phone that I was replacing that caused a 2-week delay in the shipment of the replacement phone everything else worked out just fine and I still have full mobile protection on that device just in case something like that happens again. The deductible for that particular device is a good price range and wasn't too hard to afford.

It took over 3 weeks, multiple phone calls, both from my personal phone and from Verizon store, a cancelled order (from Asurion) without notification, incorrect data info on store regarding other phones and no communication in regards to Asurion coverage. It was a nightmare trying to get a phone and was finally resolved after a call from Verizon which took over 2 hrs in which once we thought it was resolved they connected us back to the normal agent where we had to start all over again. They finally got me back to A manager who then told me they didn't have my phone so they upgraded me to the S6 which did not have the same storage capability or battery replacement that my S5 had. The phone I got is ok and is functioning. I suggest that Asurion review their pricing policy regarding accounts which have 4 or more phones. If someone would like to discuss the issues that I had, feel free to contact me at **.

The replacement device arrived quickly but the device itself is not great. Every time I start the camera there is a mechanical noise and it takes a few second for it to stop and for the screen to stop glitching.

Overall I had a good experience filing a claim for my son's iphone online. I thought the process took a little longer than I had expected but I understand you have to go through a verification process because of fraud.

Fast and super easy claim process. My replacement device was received within 24 hour of claim submission. Instructions for activation of the new device and a return envelope for return of the damaged device was included. Asurion simply can't be beat. They are the best and I highly recommend them to anyone. Thank you!

It was WAY easier than I thought it was going to be. Very good service! I would recommend this to anyone with kids. Return envelope included. Very nice. Email when you received it was nice too. Thank you for making an easier transition.

My phone with all the accessories was stolen from my car 2 weeks after I purchased it. I requested if Asurion can provide a new device so I can get everything back. I was promised I will get a new device. Mail arrives and I found a refurbished phone... anyway I decided to keep it. After restoring it I found out the home button doesn't work properly. I call in for a new replacement and I explained again my situation. The representative assured me I will get a new one since they had in stock. I wait for the mail just to find out there is a refurbished phone again. I had to leave after 2 days outside USA so I didn't have time to change again. Overseas the phone freezes 2 times and I had to wait for battery to die to restart the phone. Answering calls sometimes doesn’t respond. I need to close it and call back. So that the service I pay for...

I was pleased at how fast I received my new phone and the help I received from customer service. I would recommend this to a friend. I feel confident with their competency to fix the problems or issues with phones.

My screen went out after a couple of months with my new Galaxy S8+. My new phone arrived in a couple of days and there was no hassle or complaints about Asurion's service. I just wish there was a lower deductible than the $200 I had to pay... But, that's better than paying full price for a whole new phone.

Was told I would get my phone the next day by 1200. Didn't receive it until 2 days later, blamed it on FedEx plane problems. But if you promise it to be there and it isn't they failed no matter what. Should have been given a discount because of but wasn't offered anything. Spoke with some jackleg supervisor and was told didn't have to be delivered for 30 days by contract. Well if you say it will be there next day when you file a claim then I think that supersedes what your contract says.

Very surprised with this service. Sent in damaged phones and receiver replacement phone within 24 hours. Was a little surprise by the replacement cost. Was not a long hold for customer service. The customer service agent answered all my question. Overall very good service.

I was very pleased with the promptness of replacement! Great service, but I dropped the phone upon opening it and cracked the screen! I tried to do a quick replacement immediately as I'm still dealing with a cracked screen, but was directed thru ID photo etc, don't know what to do now! Except deal with cracked screen! I'm not knowledgeable as to follow up with taking picture of driver's license etc and email or forwarding to Asurion. Please assist me! Thank you very much.

It is not a matter of if, it's a matter of when your phone will be damaged. With Asurion, it's no problem. I opted for replacement, and it was fast and easy. You can also opt for repair. My screen was badly cracked, and since it was going to be a major repair, I got the replacement. No problem.

I loved this insurance although it was a bit on the pricier side! And it was a bit confusing upon returning the device. I was unsure if to put it in a box or how to track it to make sure it got to you. Other than that it was quick with the overnight shipping and instructions were easy to follow through!

Very great service on the phone getting to me in 24 hrs. People I talked to was great and very kind. I would highly recommend going to you to all my family and friends. People who helped me answered all my questions and helped me out. Thank you so very much for all your help.

My phone was taken on Saturday evening and by Monday evening I was up and talking again with my new telephone. Great job explaining at first if we could get done quickly it would go out that night. Very considerate.

The person that I talked to was very professional and kind. I got my phone very quickly and easily. The instructions to set up my new phone and clear my old one were clear. I would recommend Asurion to anyone.

I was so worried and sad about my phone. I used my broken phone for almost a week but I was scared of getting cut on my face. But you replaced it for me, now I don't have to worry. Thank you. I am happy.

In the past, it was always a nightmare to get insurance to replace a phone. I was so surprised how easy this was! It only took one phone call and it was all handled. I wasn't given a hard time or asked a million questions designed to get the insurance company out of paying a claim or replacing a phone.

The new phone was delivered very quickly with really good instructions, however the phone itself was disappointing. I understand that they're just refurbished phones, but the one I received was in cosmetically worse shape than the broken one I sent in. The aluminum edges were dinged up and very sharp while the sides were stained light blue from being in someone else's pants pocket. That being said, I'm glad to have a phone again so quickly.

Was quick and very easy to claim, got phone almost asap. Wish the deductible was slightly lower considering how far I was in my payment plan with the phone. All in all a pain free experience and glad I had coverage.

Great Service! Filing a claim online was very simple and quick. My claim was approved within minutes. After paying my deductible, which was minimal compared to purchasing a new phone I received my phone replacement the next day and was very happy with the whole experience.

I called to check on if I could get a 2nd replacement since my GPS was not working correctly. I thought I would have to do a lot of paperwork since I had received a phone 1 yr ago. The person I talked to did everything and I had a new phone 3 days later!!!

Made an in home repair appointment online and waited til the end of the appointment window to call since no repair person called or showed up. Was then informed that this service was not available for my phone. Why would the website say this service was available for my phone if it truly wasn't?? I asked for a refund of the $49 I paid for the appointment and was told it was done. Coincidentally I received my bank statement today and it shows the refund was never issued. Now I will have to call again to ask for the refund to be issued.

I had completed cracked the screen on my phone. It was so bad that I could barely make out the numbers to call anyone. One call to Asurion and I was shipped a brand new phone overnight. It was simple and quick. The customer service representative was so nice and answered all of my questions.

The new device fixed all my problems with the old one, however the new device has an issue of its own. I thought it was just a spoof but it continues to happen. Over and over. The phone will spontaneously reset. At completely random times. Sometimes it happens multiple times a day and sometimes I go days before it happens again. I will be calling to talk to someone about this to see what can be done to fix it.

I really appreciate it the customer service being so helpful with me when I lost my phone and I was calling to get it replaced. I didn't get hassled and I got excellent service. I really appreciate a company that their customer service agents care about the customer's needs.

Here are the facts: We needed 3 Gizmo Gadgets replaced. We received 1 functioning Gizmo Gadget, one broken Gizmo Gadget and 1 Gizmo Pal. When it was time to return the broken replacement I had to walk through the same series of questions with 3 customer service representatives and then was told the part was not in stock and that I should try to buy it from a store and hope for a replacement check.

Husband was fishing with our son. Started to fall. It was either into the lake or seriously injure leg. He chose the lake. Phone was in pocket. Entered claim as soon as he got home. Phone was delivered by the time my husband had to go back to work. Which is great for us as my husband is a long haul truck driver who is out for 6-8 weeks at a time. Great service.

Everything was on time and in the manner it was explained. I was very satisfied with the experience. My equipment was what I expected, and I would definitely recommend Asurion to a friend for future use. Thanks for being a company your customers can depend on.

I had to replace my damaged cell phone, which I dearly loved, and dreaded having to conduct the entire transaction online. Your system made it so painless. Now I love my new phone!! Thank you for making a difficult time easier!

Awesome company. They sent the iPad out through FedEx. When FedEx said they delivered but we did not receive it, Asurion sent another one through UPS next day delivery. When FedEx found our package Asurion sent us a barcode for free shipping back.

I have 2 accounts with a total of 6 devices (for my children, my mother and for my professional life). I have had the best experience with Asurion every time I have needed to use it. Customer service is outstanding. The rapidity of replacement is exemplary. Best customer service of any that I have needed to use!

I have had several phones over my life replaced by Asurion. They have always been very good. This last time I got a bad phone and they immediately sent me another and several other items to go along with my phone. Never asked for it. They just did it.

My son's Galaxy s8 stopped charging. Getting the phone replaced with Asurion was fast and easy. Within three days we had a replacement phone. They even sent an envelope to return the broken phone. I highly recommend insuring your phone with Asurion.

We purchased the in-home electronic policy and pay monthly to insure these devices. My daughter's laptop broke and they took so long to fix it that she went back to school in another state. We called numerous times (took hours to get through to someone who had even a little bit of knowledge) and she said she would ship to university. We called to confirm again because UPS sent us notifications that the package was delayed. They still had the university address so we felt confident it would get there.

Couldn't be happier, took care of everything that I needed, got my new phone out to me very fast and was able to understand everything that I had to do. I would definitely recommend. Great job and keep up the good work.

Quick and professional. Phone rep very knowledgeable and helpful and I was very happy to have my new phone delivered so quickly. I was disappointed that I still had to pay such a large copay as I had my phone over 2 years.

Great service. The shipping was very fast, everything about the claim was easy and I'm very satisfied. The only thing that I'm disappointed about is the cost of the deductible. But it sure beats having to pay for a phone replacement.

I was very satisfied with Asurion in replacing my phone after the theft. The representatives were professional and courteous and walked me through the process. I will continue to carry Asurion protection. I was so happy to have a phone so quickly.

After I filed the claim, my new phone was delivered in two days and the return instructions for returning the damaged phone was so simple and clear to follow instructions. In conclusion, the process was seamless and hassle free. I highly recommend and endorse Asurion.

My phone was unfortunately damaged and I visited my local Sprint store to file claim. They told me I had to file online or call in. Filed my claim on a Saturday and was told by a rep at Sprint I could add the deductible to my Sprint bill. They refused to do it. I've had friends from other carriers use Asurion for an insurance claim, and do that exact same thing. So I paid the deductible and it was supposed to come next day shipping. Sent it via UPS and it was conveniently delayed. Won't be paying for this any longer. Just gonna go get the Apple Care Plus cheaper and same day service. Thanks for nothing Asurion!!!

The exchange went very smoothly. We had no problems getting the new phone. The return method was also very simple. I would recommend this company to anyone needing insurance for their phone. I can't think of anything else that can be said other than "good job".

Sent us a phone that did not work, then when we had to buy a new one from Verizon because of time crunch, they would not refund money. Just awful customer service. Not sure why we had insurance! Please keep in mind they are not part of Verizon when they don't want to be and are closely associated with them when they want to be.

My son dropped his phone and the screen broke on it (S8+). It was quickly replaced without a problem or any hassles from anyone. My only "concern" about it was the fact that I had to spend $200 as a deductible. That is a bit crazy, in my opinion.

This is the second refurbished phone I have in this model and both glitch often. Phone also gets warm off the charger and when on the charger. The paperwork was a big issue to fill out the second request where I had to print out a paper, scan in and then to be denied for something very little.

I'm very please with your service, very easy and quick. Very pleased with the woman that took care of me. She was pleasant and very helpful. Hopefully don't need the service again but if I do it will be an easy experience.

It was helpful, fast and efficient. I received the phone on a timely manner and was able to resume my activities as usual. The amount of paperwork was minimal and easy to submit. The representatives were able to answer my questions. Thank you.

I was disappointed because after we revived our replacement iPhone 7 the camera went bad within a few weeks. We assumed the warranty would cover it but because we were sent a device that was not under warranty. Why would I get a device that wouldn't be covered was sad.

My son's replacement phone lasted less than 2 months. Now I am fighting to get you to stand behind your replacement. It was $175 which was ridiculous for something that doesn't work. My son is stuck with nothing. Please stand behind your product.

I was really pleased with the speedy delivery on my replacement phone that I dropped in water. You can't get much faster than that. I just think $200 is a lot to have to pay after paying for the insurance. Thanks though for the speedy delivery.

I submitted a claim online for a broken phone the evening. The process was extremely easy. I received the replacement phone the next day. It came with instructions to set it up which was also easy. I was impressed with the entire process. I was dreading it initially, so it was a pleasant surprise.

I called in to get a replacement because my phone (Samsung Galaxy 7) which was already replaced by Asurion failed after just 4/5 months. I could tell it was refurbished and required a new one because of not wanting another to fail on me that quickly. It took me several hours just to get HQ to respond and agree to this.

It was very pleasant dealing with Asurion, but the replacement device was more defective than my damaged device (HTC10 with cracked screen), so I returned the former and kept the latter, so the whole experience was not satisfactory.

My grandson recently dropped his iPhone and needed to replace it as quickly as possible due to his work and school. Excellent and prompt service. Very easy to return damaged phone. Couldn't be more pleased. Phone representative was also very helpful and patient.

In the 15+ years that I have had Verizon and the many times I have ordered a replacement with Asurion, I've never experienced such terrible customer service along with such a poor replacement phone. My replacement phone is worse off than my original phone. The screen goes off and on as it pleases, I have to restart my phone multiple times before the screen will actually go back on. My screen freezes and Siri just talks non stop until I turn off my phone. The list of issues that I have could go on forever.

They were very quick from the time I placed the order until I received the replacement. Plus they gave very adequate time to return the phone to make sure I had everything transferred. I'm very happy with the results although I hope I don't have to deal with them again.

I was satisfied with the efficiency of getting the REPLACEMENT PHONE, what unfortunately is a refurbished phone and the speaker is trash on it. I don't feel like going thru the process again to get yet another refurbished phone what could also have the same issues. For the insurance costs and the deductible amount it would sure be nice to get a phone that functions properly.

I was pretty satisfied with the work y'all have done for me. Thanks a lot for everything y'all provided me with. I am enjoying my new fixed iPhone 7. I Will Tell my friends about y'all and how good of a job y'all have done for me. Thank y'all again, till next time.

The Asurion phone replacement process was straightforward and easy to use as long as you had all of your customer and phone information readily available. The replacement phone came with good instructions on what to do to activate it and get your information from your iCloud backup. Get your information together, pay your money, and get the new replacement phone.

While at away at college my daughter's phone became broken/unusable. I received excellent customer service from my initial call to Asurion! My representative was extremely knowledgeable and equally helpful. Delivery was timely as promised and the process was made so easy! Return was equally smooth.

Daughter's brand new phone was stolen while she was with friends on vacation in Florida. Tried to retrieve it there, but had absolutely no luck, so when returning home, she needed a Phone replacement. When ordering I had no problems or hassles, phone came overnight, would definitely recommend.

Submitted claim online at about 1030pm and received replacement device the following day in the early afternoon. Definitely recommend the Asurion protection plans as these are devices me and my family depend on and we cannot be without for extended periods of time!

My phone was stolen along with my purse. I use my phone constantly in my business. I logged onto my Verizon account to disable the phone. The Verizon site directed me to the Asurion site to file my claim. I filed a claim online and had my new phone the next day. Thank you!

Asurion was very courteous every time I had to call in to get my phone replaced. I never had to wait on hold for very long. I really liked that my phone was shipped NDA at no extra charge to me. I would refer Asurion to a friend.

Best Insurance Provider. It was so streamless to get a new phone!! I had two unfortunate incidents happen to me within one month and Asurion was great at responding back to my inquiry. Having a phone shipped to my home and once when I was traveling. It was an easy process to get me back with a phone.

The screen cracked near where the plug in for the USB cable is and the home button and all of the other stuff is. I checked with the Verizon store locally and they said to contact Asurion. So I did and after paying the deductible they shipped A replacement next day.

I am blessed that I had insurance with Asurion. I put my purse under an automatic faucet while in the bathroom. Did not realize this and most things in my purse were ruined, including the phone. Asurion worked quickly to get a new phone to me. I would recommend them to all who have a phone.

The process was easy and quick. The forms are easy to fill out and answer the questions. It is a very stressful to be without your phone, but your customer service quick response made the experience much less stressful. Very happy with your company and have recommended to everyone I know they need to get your insurance. Thank you very, very much.

I have the insurance on my cell phone as I am a construction worker and I am very glad that I decided to carry the insurance on it. My cell phone was damaged at work. It was very quickly replaced within 24 hours as told. I was very happy with customer service and the way it was handled and taken care of so prompt.

Great turnaround time with no issues. I broke my screen and I needed a repaired screen or phone. I was able to upgrade to the S8. The online website was very user friendly. I received my phone with no issues and in good working order.

My claim was very easy to file and I received my new phone overnight. Very satisfied! The Asurion team was very helpful and very professional. It's nice to see that there are people out there that still actually believe in customer service.

My phone was ran over by a vehicle and I returned what was left from the phone, which was difficult because the phone was mostly shredded. I visited Verizon Wireless, which was close to the end of the day and assisted me through the process.

This was the first one. Was done good. The second time when my phone got damp was a nightmare. Your people were telling me my phone is not waterproof and that I would pay a lot of money and the technicians left me with a phone couldnt do anything with. Went to Best Buy and they fixed it in 10 minutes. Really my phone is Galaxy 7 Edge. It is waterproof. Seems repair service doesnt know anything about phones. Thank you.

Asurion has been nothing short of perfect (relative). My first replacement device (Certified Refurbished Apple iPhone 7+) came very quickly as promised, but had a hardware issue with the Rear Camera and Flash. The Customer Service rep was so kind, understanding, and helpful, being fully competent and getting me set up with a 2nd and final replacement device that actually arrived at the end of the very next day. The first device's hardware problems were not the fault of Asurion, and the company and their Customer Service Department were both very, very fast, efficient, and friendly. Definitely a 5 star experience - enough for me to actually take the time to leave a review it seems!

Overall okay. My camera lens appears more scratched on my replacement than it did my original device. I understand there's a 10 return policy on old devices, however, given that I have a Moto Z Droid, the bumper screens were on backorder (and I'm still waiting for mine) the only ones available were compatible with the Play and Force models. Obviously I don't want to damage my phone again, and for the thinnest phone and given the mod attachments, the case seemed cumbersome that I had purchased and broke only a week after purchasing my $40 case when I went to put a mod on.

Was given a website by my Verizon dealer to navigate for a replacement phone, because I had insurance on my daughter's phone. Website was very easy to navigate and had a replacement phone in 2 days. Directions were clear and complete and very easy to follow.

My replacement phone arrived is less than 24 hours and was easy to set up. All Asurion employees were 100% helpful. My tracking numbers were provided within 2 hours and were hyperlinked in the email for easy access to the FedEX company who provided the delivery.

The process was quick and easy and everyone was polite and explained things well. The service was so quick and simple, I had no problems taking care of replacing my broken phone. It is well worth the money to have the insurance and deal with Asurion for replacing covered issues.

Was on vacation, dropped my phone, broke the screen and Asurion got a phone to me the next day! Works great! The people I talked to were wonderful! Never leaving them! Customer service was so helpful! Fast shipping! Made the vacation even better!

Hey Guys, just wanted to let you know you guys did a good job of getting a replacement phone for my wife after she dropped it and the screen shattered. Filing a claim was fast and easy and the next day delivery is unbeatable. A good service at a good price.

Very happy with how quick and easy the claim process was and my replacement phone came the next day. Unfortunately though, it was a refurbished phone and It's been glitchy since day one. Had I known this "insurance" only replaced with refurbished phones, I would not have signed up for it.

Service was quick and easy. I filed my claim around 9 at night and had my new phone by 9am the next morning. It was sitting on my front porch when I woke up! I went online, opened the claim form, filled it out, paid my deductible (which was high, the only downside) and I was done.

Damaged my iPad and forgot I had insurance on it... Did the small amount of work it took and had a new one in 2 days. Very quick service. Didn't have to call or text anyone whatsoever to get the problem solved. Thank goodness for insurance.

I did the transaction online and it all went incredibly smoothly. The replacement phone arrived very quickly and we received frequent emails keeping us updated with regard to claim number, shipping information and when the damaged phone had been checked in.

Such an easy online process and easy step by step directions. Not having to wait for a representative on the phone is a plus. I have never really had to file an insurance claim, but the online process was so easy I didn't need help. And when I did have to call to ask questions, the reps were customer friendly and informed.

When my phone didn't show up as promised a new one was sent out next day, no questions asked. Although, it was a couple of hundred bucks, they were on their A game. I'm really impressed with my service and the ability to get me the replacement phone after the other phone went missing.

Fast response and quick replacement. I had little difficulties filling up paperwork but finally done... It is very recommendable and affordable pay insurance to protect our devices. I'm really really happy having insurance for few years, I don't have worries or headaches when lost or broke my cellphone. Thanks!

My phone got wet on a family trip to Disney World. I had a replacement delivered to my hotel on a Saturday morning. Excellent service allowed my vacation to go on without any delay. I would recommend Asurion to any smartphone user as a great insurance policy.

The screen on my Samsung Galaxy S7 edge cracked. When I attempted to make a claim, instead of the $99 deductible quoted last year when my husband damaged his S7 I was charged $149. CSR said it was a price increase. Well obviously, but why? The phone's cost didn't go up... Its value actually decreased since the release of the S8. Why is there such a dramatic increase in the deductible? CSR had no response to the question. The answer is because they can, because there isn't really another option for consumers. I was then asked to complete an affidavit... something I've never been asked to do, for my own protection, as the CSR stated before she hung up on me. Sad thing is there can be no resolution. This company doesn't care about the consumer.

Thanks. Easy to replace phone. Wish I was told there was a $100 deductible. Was not told when I bought the insurance in my phones. I canceled my insurance on my phone and all the others because of it. I thought it was so deceitful. Never buy insurance again.

I was really impressed with the service. I had a great person on phone that made this easy. And we had a new phone within twenty four hours. And the return policy of damaged phone was a very easy process.

Customer service was great. A phone was received within 12 hrs. Completely satisfied. Thank you for doing your job efficiently. You guys rock. I am glad I had your insurance for the phone. Well worth the monthly payment I make. I will keep using Asurion.

The process was easy and fast and I had a new phone within days! The representative I spoke with on the phone were all extremely pleasant and professional and were able to answer any question I had excellently! I would highly recommend that anyone wishing to protect their device have insurance through this company. This was the second time I've had a claim with this company and both times they were extremely efficient.

Exactly what I needed. An easy, straightforward replacement for a broken phone. Thank you, worth every penny. Process was easy, fast and efficient. You sent the replacement and shipping materials quickly, and the whole thing was done in about a week.

I received the replacement phone for Samsung Galaxy 7s. It lasted 16 days and stop working. When I received it the GPS did not work at all. So I have another broke phone that I can not use. I was told that it would not be replaced again. So I paid for a replacement and got a phone that did not work. Very upset.

Replacement phone has defective battery. Must now replace the battery. Another 75 dollars on top of monthly and surprise copay to get "free" replacement phone! Not satisfied! Success in past, not this time. This insurance is a lottery, I lost!

My mother's phone was stolen. Since the account is in my name I made the claim online, paid the deductible, and her phone was sent directly to her house the next day. We thought it would take a few days or a week at least, but it was really fast and easy.

Fast and friendly service... Received my replacement in less than 24 hours... I will always feel comfortable doing business with this company as long as I need to... You have a customer for life. Thanks to your excellent customer service... Customer service is underrated these days and you guys are on point.

Received my phone next day. Satisfied with service. Had to pay $99 but received an upgraded phone. Took the phone back to Verizon and they set up the phone. Working fine. Hope this battery last longer than a year. Would recommend them to anyone.

Customer service was fantastic and I only needed to call once about it being handled. Even when I messed up the dates about something, the customer service agent explained what I needed to get it fixed. Quick and friendly customer service makes me enjoy dealing with Asurion. They are prompt in answering calls even at 11 PM on a Friday night!

Thank you for the quick and wonderful service. Your customer service rep was great and my replacement phone awesome. Will definitely recommend your protection plan to others. Very happy with the fast email responses. I will keep my plan as long as I have a phone???

I did not know we had signed up for this protection plan. It was a pleasant surprise when my son went into the lake with his two month old phone in his pocket. They sent a new phone and it got here in less than 24 hours. Amazing. Thanks so much!

The process to obtain a replacement phone went exceptionally smoothly! The representative I spoke with was beyond pleasant and made sure to address my concerns. I called for the replacement around 5 pm on a Friday night. I had the replacement in hand by noon the next day!!! The return process was easy as well. Exceptional service! Thank you!!!

Every time C&S Roofing has an issue with the phone, we send it in and we get back junk phones. We personally have had bad experience and have to send the phones back in to eventually get a good phone. We spend a lot of time trying to get a hold of Asurion. We hope in the future to get better service. We had to go to Verizon last time to have one of their reps get on the phone with Asurion. That is very sad. We pray for better service in the future.

The phone you sent me the first week of August this year is now DOA. That's 6 weeks. I am guessing that you did not send me a new phone but rather someone else's problem or some knockoff. I rated you high on the initial experience, but now realize that you charged me $199 for a defective phone. Nice!

My son broke his iPhone and I was able to get it replaced through Asurion within a day. The representatives were very knowledgeable about the process and even reminded me to turn off the "locate my iPhone" to avoid astronomical charges. Thank you to the representatives who were so helpful!

I thought it would take a week to get a new phone. But thanks to you and UPS, it came FAST! And your return shipping on old phone was easy too. It was my 17 year son's phone and he was able to get it up and going with your instructions.

Asurion replaced my old broke phone, very fast. I was very pleased with your service. I had my old phone over twelve years. As you know using a phone for that many years it had a right to be wore out. The lid would not stay closed, the springs were worned out..

I was very pleased with the service I received. The representative I spoke with was very courteous and professional. After a few brief questions, my order was processed. As promised, I received the replacement phone within days along with mailing instructions. Although I went on vacation and forgot to drop the phone in the mail, a representative contacted me with a courteous reminder to send it in time to avoid a fee.

Service was very fast, and I appreciate the quick replacement of my phone. Phone is okay, but I wonder if the slow updates to email and other apps, along with difficulty in friends hearing me when I am speaking on phone, makes me wonder if this was refurbished and not all the issues corrected.

Took my phone to Verizon store at Union Square NYC. Salesperson helped me get in touch with rep from Asurion at which point that person walked me through steps to receive new phone and instructions on returning old phone... Smooth, efficient, easy.

Got mugged in downtown San Diego one night, lost my wallet and phone. This insurance company got me my phone back quick and in a timely manner. Had a new phone practically the following day. I really appreciate all the help and professionalism of those that I spoke with over the phone.

I went online to file the claim. Had an answer within an hour. Took pictures of documents needed to complete the process and emailed them. Had my new phone and instructions to return the damage one in 2 days. Very happy with the whole transaction. They sent emails after each step to let me know what would happen next.

Mom left her phone in South Carolina heading back to Florida. I filed all online and had phone next day. No issues... They overnighted the phone and it was brand new. Not used. I hate that the deductible was $199, but cheaper than buying a new phone.

After initially running into quite a lot of issues with replacement phones -- the first one had a faulty battery, the second heated up -- I was given an upgrade, and that has worked out very nicely. I did have to speak to a supervisor for that to happen, but she resolved the issue after listening patiently to me complain for some time.

I dropped my Galaxy S8+ without any protective case and the BACK of the phone cracked. I contacted my provider and they notified Asurion. My new phone was delivered in about 2 days. Even though I had it sent to Canada. My provider is Verizon but my home is in Canada. This was no problem for Asurion. Excellent service.

Droid Turbo 2 was replaced with a refurbished one and it really does NOT work very well. The sound is terrible. They NEVER work well. They should be tested better or NEW phones be given for phones that are under the warranty timeframe. Refurbished suck!!!

I was waiting for a week, under the assumption, that a replacement phone was on its way, according to an email that I got once I filled out the form. Then when I went back into the claim, it told me that a replacement phone was not an option anymore. That it had been discontinued. Which I was never notified that the phone was discontinued, especially since I just paid almost $700 for that phone a Verizon store less than 6 months prior, with the store people saying that it was one of the newest ones out at the time.

I received the replacement phone promptly but the color is very off and on the back they have etched in to the phone "Refurbished by Asurion". It is not a sticker that is removable, it is etched in and it doesn't even match the rest of the etchings that are supposed to be there. Also, since I've gotten the replacement phone my GPS is never correct, to the point that I often need to manually look up and enter my current address in order to navigate somewhere.

My Phone stopped working and it had a completely cracked screen. I called for a replacement and it was to my house within 24 hours. The service was very good and I plan to continue with this plan in the future for myself and my family. Very helpful and friendly staff.

I got my replacement phone right away. Only issue is the cost 150. If I pay for insurance each month, why was the deductible so high? My replacement phone buzzes louder like something is loose inside of it. I tried to contact Asurion but there was no line for replacement claims.

My phone was damaged by water, and would not work, even after drying out. I called Asurion to file a claim, explaining my problem. Within 24 hrs. I received my replacement phone. I was very pleased with the service I received from Asurion.

We have always had Asurion protection and have used it several times. Our devices are always fixed or replaced very quickly. Would definitely recommend them! The process online or by phone is very simple and within minutes it is taken care of and it's one less thing on your "to do" list and you get your device the next day!

The service was fast and easy and the online form took just a couple of minutes to complete. Highly recommend this service and would use it again with confidence. Nice to have a service that delivers within 24 hrs. Very happy customer!

Your attention to this matter was resolved very promptly and professionally. I received my new device within 24 hours later and was very very satisfied with the swiftness of my new item. I would definitely refer a friend to use your company.

Trevor was very respectful in helping me. However, I was told by the agent/tech over the telephone that it was going to cost 49.99 to get my phone fixed because I had insurance. Lucky me. However the next day I was told it would be $149.99 to get another refurbished phone because the LCD screen had been broken. I was holding out from getting a new phone previously (before my phone was broken) because I wanted to get the new iPhone 8 when it came out this next month. But if I had to spend that much money on a refurbished phone then I wasn't going to get the iPhone 8 as planned. But I couldn't do without a phone for a month so I was forced into buying the refurbished phone in the meantime.

Everything was terrible until I finally was able to talk to a supervisor, 2 days of calling. Once I talked to a supervisor everything was smooth and they were very helpful. Once I received my device taking it into a store and getting help activating it was great.

We got the phone in great time. Our plan is off currently but the phone that you sent me has a dark almost black screen. I thought it was because it was daylight but even at night I couldn't see anything just faint lights. The phone has only been used a few times since we got it and it hasn't gotten wet or dropped. It just doesn't show me anything I can see on the screen display.

Early Morning fishing trip dunked my phone in hot coffee. It turned brown and quit working. No hassle Asurion replaced phone the next day. Great service thanks to insurance through Verizon with Asurion. I wouldn't be without it for accidents and stupidity.

Broke my phone on a Sunday night, filed a claim Monday afternoon and didn't receive it until Thursday with scratch marks on the phone and phone freezes on me a few times a week. I was not aware that I was paying insurance every month to then pay a $199 deductible for a refurbished phone. I cancelled my insurance with Asurion.

Replacement was very quick and painless even after replacing same phone a month earlier. Just made another submission online with a few more steps and phone was received the next business day. This time it was a brand new replacement phone.

Fast replacement as stated. Received my replacement next day. I do have to say that the paperwork you have to complete before submitting your claim is difficult. Was way easier just calling Verizon and having them take care of everything. Times have changed I guess. Still happy to have my replacement. Would like to see the replacement cost a little less also.

The service was fast and I am very happy with my new tablet. The device was shipped overnight and made it just in time for an out of town trip. The retune process for my old tablet was also fast and easy. I received email communication for both transactions.

We've used Asurion a few times and always have had good experiences. The replacement comes the next day and we've always been happy. This past time the replacement phone could only make phone calls on speaker and after troubleshooting they immediately sent out a new device. We sent the defective device right back. I did receive a call a couple weeks later asking us to send back the broken replacement which we had already done so that worried me, but I think it was straightened out. We always recommend friends to have insurance on all their devices bc Asurion has saved us a few times! Thank you.