DIRECTV Reviews

Quick and easy service.

Shortly after I received my cable service an error appeared on my t.v. I called customer service and within seconds my problem was solved.

Excellent customer service. The Customer should not have to deal with a third party such as windstream. It should be handled by DIRECTV.

You have a keeper with the one I booked with.

Just from my first inquiry phone call to the Installation earlier today, the process has been smooth and fast. The installer was great and quick. He knew about his product and gave a very detailed instructional on how to use it. I will definitely recommend the service to my family and friends.

I spoke with a rep from DirecTV who said they do not provide a wireless router (why on earth would they not provide a wireless router???). She did say that the installation people would help if I bought a wireless router. The cable people are here right now and I asked them if they could help and they offered very little help (pretty much just plugging it in). So essentially I was lied to about the installation people being able to help me set up my wireless router. Very poor service and help.

The service representative was very friendly and professional.

Had a wonderful outlook. Was very respectful and answered all questions.

During a recent phone call to order DirecTV, it was a breeze. The representative made great deals and suggestions to what I needed based on my family needs. She also gave me a run down of what to expected. She also guaranteed me one set price and did an outstanding job on instant savings I was approved for. Overall, I'm very satisfied thus far.

All stages were very easy, efficient and a good experience. Technician was very good and helpful.

Install - Great at problem solving.

Hey, I had a bad experience with DISH. Thought I would try DirecTV. At first the rep was nice, but transferred me to a specialty person who could give me the best service. She tried to sell me everything over the moon for over an hour. I repeated told her I was elderly, small income just wanted the basics. Then I was transferred to CenturyLink for internet bundle. CenturyLink continued the push for extra more expensive service I could not afford. I am still not satisfied with CenturyLink, what happened to the $19.95?

Our installation technician was great! ** was very professional and kind at the same time! He would walk us through what he was going to do and asked if it was ok. And if I didn't understand what was what and what it was there for he would explain it. He never rushed me into finishing and leaving. When it came to explaining he would take his time so I could understand. He was awesome! He knew what he was doing! And very professional.. I would recommend him to all and anyone I know!

Your team is Ar DirecTV is Awesome! Thank You!

Very dissatisfied at the fact I wasn't told I'd have to pay for installation until the day technician arrived at my home for installation.

I have called twice now, about two separate issues. Both times that I have called, my questions were answered directly and I didn't have to wait on the phone for more than 10 seconds. Awesome job.

Overall, we are very satisfied thus far. Being senior citizens, we are not completely at ease with newer technology in all cases. I feel that as we get more familiar with DirecTV we will be more comfortable. I will say that the remotes are not as easy for us to use compared to other remote controllers we have used - too small.

I was advised when I moved to Discovery Bay that I was unable to have Uverse in my area. I was referred to DirecTV and so far I am very pleased.

Satisfied. All representatives extremely courteous.

You could not install because location of dish was not allowed by HOA.

DirecTV constantly overcharged me and I was having to call them each month to straighten it out. On one call a few months ago I was told I was eligible for a free new receiver. I asked if there would be any charge for installation or anything else and was told there wouldn't be. They connected me with another person to set up an appointment and after getting through I said for them to confirm there would be no charge. That person said there would be an installation fee in excess of $60. I said "forget it." A short while later someone called to confirm the appointment and I told them I had cancelled and why. They said they would waive that fee and there would be no charge. The service man brought the receiver and when done asked me to sign a sheet showing I'd received it. After additional problems I told them to cancel my service and at that time only did they tell me I had signed a contract for 2 years when I signed for the "free" receiver.

I agreed/ accepted DirecTV service on 5-13-15 with scheduled installation - 5-14-15, which was done promptly, as pledged!!! I am extremely pleased and enjoying my DirecTV service thus far; and feel strongly that this experience will be long lasting, and continue thru-out my service with DirecTV.

I had felt that DirecTV provided the best possible plan for my needs and budget.

My experience has been a great one.

The person I talked to was very good and nice. I didn't like that we had to wait a week longer for OUR service.

Always so friendly & caring about customer satisfaction & made me feel like I was more a friend than trying to coerce me into sales just to gain service & commitment & not care about me as a person & really concerned about me being satisfied with service.

Great deals and very friendly customer service. Everything was easy and they helped find a plan that fit all my needs.

So far we have had a very pleasurable experience with DIRECTV. We are new clients and have been very pleased with the people, equipment and service. Thanks.

Very pleased with each person I made contact with from the Salesperson to the Techs that did a fine job installing the equipment. Also the questions I had later about some channels that I couldn't find was handled in chat quickly. Thumbs up.

Friendly customer service.

The person I spoke with was very helpful in getting my installed rescheduled for today... DirecTV is on at 5024.

Hope I have good results with DirecTV at my summer home, because if I'm satisfied with DirecTV I may change my home cable service to DirecTV.

Nice and easy.

Really have no problems as it was just installed.

Sales representative was very knowledgeable and clear. He took time to explain all my options and benefits. The installation team was very accommodating and helpful. The installation tech was professional and courteous. The service rep was very helpful. I had a few questions about my service and the rep took time to walk me through my service and options. I am very pleased with the entire experience. Thank you!

When I called in to make an rescheduling service, very Nice and easy.

So far, I am pleased. I am still a new customer, hook up is tomorrow and I cannot give an accurate grade until after 1 year.

It was quick and done properly.

Easy to work with.

Customer service was open to bills and expectation.

From my initial call through the final installment the service I received was excellent. Punctual, polite, attentive, respectful and friendly, are just some of the qualities that describe my experience with the overall transaction. This is my first opportunity to watch DIRECTV in my home. My son in the Air Force has it and recommended it to me.

Resolving billing issue. I was not made aware of certain charges when first signed up. But when I expressed concern the rep handled issue and I was retained as a customer.

I'm team DirecTV! I don't want to be cable Rob Lowe who saves on motel room surgery anymore! DirecTV is cheaper, has more services, and the customer support is out of this world!

** did an excellent job both on the installation and in explaining the equipment, etc. I'd give him a 15 on a 1 to 10 scale! Picture is better than I had with Comcast and I love having the ability to record, etc. This is also a good reflection on my initial contacts at DirecTV in that I was eager to have it installed.

More info for installation. Very helpful with everything.

I received an automated call to set up an appointment that I understood had already been made. When I called the number given, I was directed to call another number that connected me with another company. I finally connected with a real person that answered my questions. I tried to explain earlier, but was told I used too much text. You asked for details then don't allow it.

** who did the install did a great job. Answered all my questions and was prompt and polite as well as knowledgeable.

DirecTV is a great value and deal, great staff and great pricing.

Everything went very easy from the sales rep to the installer. All the questions were answered.

Great, professional, very satisfied! Technician ** very good, know his business!

When I connected with their $19.95 deal, it was not explained that my bill would almost double after one year. They were so accommodating in that, "oh, we'll give you a credit for that", but in reality they're just trying to get your commitment for a two year contract that they know will more than make up for the meager credit they might give you to sign up with them. It's totally misleading. Now I will have to pay $220 cancellation fee -- which is less than it will cost me to live out the contract. Way to go, DirecTV. You win. And by the way, they advertise all these channels you get, but then you realize that a large number of them are simply duplicates!. Such a scam.

I was helped by ** who was friendly, helpful, and efficient. He helped me add referral information to my account and then assisted me with bundling an internet service with my newly ordered DirecTV account - all in one quick phone call! I was very satisfied with his professionalism and service.

Great people working for your company.

They charged my credit card 176.76 claiming I order sports and a full season of baseball, plus some movies. First I don't watch sports AT ALL. Second I have not ordered movies from them. Fighting over the phone for 1 hour, and they kept on saying BS to me. DON'T DO BUSINESS WITH THEM!

Easiest time I ever had ordering new service.

She spoke ENGLISH...very helpful and a very nice person to speak to...was very helpful.

Installation services by ** - Very polite, respectful and knowledgeable!

Order service change: No problems. Customer service was knowledgeable and helpful.

The whole experience was great!

Happy, I love the service.

Service call - Resolved matter quickly and efficiently.

Great experience just couldn't get direct because landlord issues.

Overall it was hassle free except for the surprise installation charge which was resolved quickly.

Initial call to set up service - So far I am very satisfied with the Service.

Customer service is a dying commodity. Every time I call into DirecTV I am given a different account of what is happening with promotions on my account. I never receive the same answer or the same pricing. I auto debit a $120 out each month for service and just wish one time I could pick up the phone and believe what I was hearing on the other end. If I called and screamed or threatened to cancel they would roll out the red carpet, but if you just ask for a promotion they will not give you one. I witnessed our neighbor calling and asking for a service rudely and getting a promotion while I did not. #1 in customer service. How is that possible?

Very satisfied. They did very good, both the customer service rep and the service technician.

Address mishap for setup. Great, got the help I needed. The agent had great customer service skills. Tried to get my grandmother to switch over!

AWESOME!!! Just can't say enough how great these service and technicians were. 10 all the way, A++!!

Very helpful and professional.

Already explained the problem with the lack of communication, about placement of dish on patio and need for tripod.

Tech assistance for router. All was good. Thank you.

I just switched from Time Warner. It has been a nightmare dealing with them. Directv has been nothing but wonderful to deal with. Every time I have called them I was able to get someone on the phone, get the help I need and done with everything in under 5 minutes. It has been very refreshing dealing with Directv. Also the TV service has been great. Easy to use and wonderful picture and audio. Well done!

More accurate than cable, did not put me on hold several times like cable does.

Very friendly representatives made my experience easy - not pushy and answered all my questions.

Good customer service, friendly, helpful and polite which I really appreciate.

The person on the phone was knowledgeable and informative about the options available through DirecTV. The installer was also knowledgeable and very helpful with instructions on how to use the DirecTV service. He also was efficient in informing us as to the equipment needed, where to place it and how to use it.

TV Install - The best part of the experience was my last call for help and the installer who was very professional and helpful.

Rep was very polite and helpful and guided me in the right direction.

Customer Service - A total Pro!

I finally received the desired result but after much time and hassle on my part.

Everything was great. Service was awesome.

So far, I am very pleased with the service I have received from Directv and would recommend them to my friends and family.

The representative ** (I think his identification code is **) was very helpful. He was informative. He took his time helping me and answered any question I had. Patience is a key to customer service and he nailed it!

Very pleased with the quality of customer service.

The most recent Customer Representative & the Installation Technician were both VERY professional. There was never ANY mention of ANY kind of charge for ANY type of installation during ANY call. At this time, I am NOT happy that although the Bed, Bath & Beyond flyer promoting the offer stated that "installation" is FREE, with no indication that ANY part of ANY type of installation would incur a charge. I was charged a $75.00 fee for "installation" of a pole on which the dish was mounted. I was told it had to be paid today (5/13/15). As I was unprepared for this, I had to use cash that was set aside for my upcoming trip, tomorrow! I will now have to be really thrifty and "cheap" on my birthday trip.

Great customer service. I wish more companies were like you!!!

Your sales personnel was dishonest in the handling of a phone inquiry! And billed me for it without me wanting it after hearing all the details!

Technician who installed the system - ** was extremely easy to talk with and worked very quickly and efficiently. I was impressed with his skill and knowledge.

I have been a tw customer forever. I got fed up with what seemed to be an endless price escalation. So I sought alternatives and Directv fit the bill with what seems to be better features and more bang for my money. I'll find out soon enough and it better be due to the 24 month contract.

I received prompt, courteous service, with all my questions answered, and the agent being willing to work with my schedule.

I ordered new hotspot from AT&T and they were bundling DirecTV, phone and internet. I already had DirecTV and for some reason my hyphenated name could not be used. When I cancelled with AT&T, they cancelled serviceman to install Genies for all four TV's, but did not cancel new contract. Old contract was still under husband's phone # and my name and I am happy with it. Now it's under my phone number.

Everything, it was good.

Install guy was awesome.

I had an issue when setting up my online account. The representative I spoke with was very helpful, cordial, had a great personality, and was knowledgeable. I truly appreciated speaking with her.

Excellent experience. The installation went much better than I expected. The service representative was very professionally. He was very patient in explaining the operations and functions of the genie.

Representatives are knowledgeable and helpful. The installer (**) did something that has not happened before. He called ahead of time to schedule a more specific time for installation. The call ahead will save me time and I am able to plan my day to be more productive.

Friendly Customer service. Great experience. Will refer friends.

I'm very pleased with the representative that handle my call.

The first person I spoke to was pushy and fast talking. I was so nervous and upset that I couldn't sleep that night. I called back in to clarify and try to understand if and what I agreed to the day before. Luckily, ** answered the phone in customer service department and clarified everything for me. I only wish I would have asked his last name to assure I give him the praise he deserves.

I appreciate being a DirecTV customer, because of the representative I came across with.

This company is full of it. They lie just to get your business but everything they tell you is false. Whatever you do avoid at all costs! They originally told me I can transfer my service from one apt to another (less than 3 miles away) for $20. Which is why I signed up with them at the time. Then six months after I signed up and try to transfer they want to charge a $500 service fee. No document was ever signed or exchanged on this. They say six months ago is different than today. Avoid DirecTV at ALL costs! LYING PIECES OF **, THEY WILL TELL YOU ANYTHING JUST.

Great employee and great set up. Clear and crisp service. Awesome and easy to use and great options to enjoy the complete dish experience. Will recommended to others.

Very friendly and helpful customer service rep. I could hear the smile in her voice!

THANK YOU DIRECTV!!! From my first contact to subscribe, the Installation to a call to Service, you have been an absolute dream team to work with. I have put up with Cox for 10 years and am SO glad I switched to your service. Quality is AMAZING!

The rep I spoke with was polite, knowledgeable, and answered all my questions quickly and accurately.

Excellent customer service. Seamless transaction.

Excellent service in all areas of contact especially the installation gentleman.

Concise, precise and great experience.

Good Customer service and the representative are very helpful.

Direct is better than Dish. I am happy to have switched back to Directv. Dish was so frustrating for me.

Haven't had the installation yet, it's coming Saturday. So far setting up my new service has been very easy and all my questions were answered. Customer service reps have been very nice and very informative.

Pleased with the level of service I received.

I am very impressed at how the representative handled the sale, as well as the technician being very courteous and responsive to arranging a time frame for my install.

Very good customer service person and also the ordering person great too.

Customer service answered all my questions so now I am ready for Saturday.

Just too much for ordering cable or dish tv and the contract is too long. I'd rather pay the price and have the freedom than to be locked in penalize if I would have canceled.

Installer was very professional, courteous, and knowledgeable.

The representative was very professional.

Ordered but did not want due to the fact I do not want a dish on my house... Called cancelled without a problem.

Was helpful and offered a package deal with Direct which would lower my bill. I only hope that I love DirecTV as well as I love my Prism.

I am totally satisfied with the service they gave me.

My experience was great.

From start to current situation of pushing install date back, all of the experiences were wonderful. I was pleased with the sale, very impressed with the follow through on the email when I realized I had to push back the install date, and the phone call I had to make helped resolve the situation (at least for now - HOA is picky).

As with others that have posted on this website, DirecTV is one business you should stay away from. First, I have been a customer since December of 2014. I was told that my monthly bill would be 108.00 a month for DirecTV and CenturyLink internet bundle. Last month my bill was 151.00, and hasn't been 108.00 in any month. I was given 3 months free HBO, Cinemax, and Showtime. I called customer service towards the end of the 3 months to make sure they would cancel the 3 premium channels and I wouldn't be billed then. 4 months and the premium channels were still on my TV.

DirecTV charged us with improper early termination fees. In late October 2012 we had a technician come out to install DirecTV in our home. Two of our bedrooms did not have jacks at the time, so the technician told us we would need to hire an electrician because it would "look ugly" if he did it himself. He told us when he returned to hook the bedrooms up we would still get free installation as was advertised at that time. When we had jacks installed and called DirecTV in early December 2012 to come back and finish our install, we were told we would be charged $200 per room for installation. I talked to several managers on the phone and none were willing to waive the fee for the installation.

I have been with Direct T.V. for 24 months and have gotten the same bill only about three months. The billings is like a con game bait and switch. They pretend to give you discounts (bait) and without notice they remove them (switch). This is what they appear to do each month. When you call they will give you help but you need to figure out who, when what and why. Would not recommend to anyone who wants a good account.

Best overall service and Products available. Quality of Sales and the quick attention and Install service.

I was a little nervous because I encountered a few issues with fees popping up at first, but after talking to a supervisor he cleared everything up. GREAT SERVICE! I would recommend them to anyone, especially over Comcast who I just cancelled.

Thank you DirecTV. Love your customer service and your hot deals.

Great price and service.

We suspended our service after being a customer for 10-15 years or so, due to a move with a credit balance of $39 and some change. We returned the cards and left the dish and other hardware at the house we had sold. We moved to a condo that would not allow a dish to be attached to outside of house. Who wants to have a dish inside the house? Did not ever ask for moving the dish, installing a new one or for cards to use the service nor to have the service (we could never use) turned on again. So late last year (2014) DirecTV decided to turn on our service and bill us for a month's service (almost $200 - far more than our normal previous monthly service bill).

Wanted to comment on the professional service from our service technician ** (Naperville IL service area). He was polite, pleasant and professional, one of the best we have had in our home over the years and we have been a customer for 15 years! We have a lot of DIRECTV boxes, so it is challenging to change things, had a small glitch and he handled it all great while upgrading us to Genie! I missed the chance to review him on the phone so giving him a 10+ all around!

Take it for what it's worth but I thought it might be helpful for folks who are considering a switch. Below is a condensed version (believe it or not) of my experience trying to get DirecTV installed in a two storey home where the queue box doesn't have direct attic access. Ordered DirecTV and scheduled installation. First installation attempt: Installation tech showed up - said he couldn't install because there was no direct access through an attic above the queue box. Tech instructed me to close my account. Called and cancelled my account.

Charging me 200.00 for a tech. Spending 7-10 mins to say I was all set. Never did anything but plug in to my box I brought from former home myself and hooked up to all existing equipment. He even told me he was writing the same thing in his notes. So why am I being charged for them to do nothing?

I'll be watching my local channels and the picture will either go black or cut in and out and sometimes I'll get picture but no sound and it won't have nothing to do with the weather outside, and I think I shouldn't have to pay for something that I can't watch or hear.

This company is horrible to deal with. We ordered the Mayweather "Fight of the Century" for $99 and recorded it to our DVR. When we went to watch it today, it was deleted from our DVR by DIRECTV without our consent. We called regarding this issue and spoke to 3 different incredibly RUDE SUPERVISORS who refused to assist us and instead offered us 1 month of HBO ($14 value) after we paid $99 for a fight we couldn't even watch. All I asked was for them to put it back on my DVR or refund my money. And they claimed they would NOT do that stating "one month of HBO free or nothing at all."

As a DirecTV customer since 2008 I was not looking to change my service. However as cost to me continued to go up as discounts were dropped AND I received special offers if I signed up as a new customer in a weekly basis, I decided to call and see what could be done to lower my costs since I had been a satisfied customer. Getting no relief after several calls and confusing to receive invitations to sign up as a new customer, I changed to AT&T Uverse.

I had authorized Directv to take out a balance owed to them on a certain date (payday), then a couple days later I had decided to call and pay the bill in full. A couple days later I had noticed that they had taken out money from the original call but they had taken it out 4 days early. I called Directv and spoke to several agents (including supervisor) who informed me the best they could do for an admitted error on their end was 5 business days. Needless to say I found this to be unacceptable so I cancelled my service. The customer service representative read off of cue card and just repeat or loop the paragraph in front of them, it is very frustrating.

They gave me the option of merging my parents' account with mine to avoid fees. My parents are on a fixed income and this is not an option. Then I informed them I need to cancel the automatic payment and was told I can't unless I have a account to replace it. The account will be closed but they didn't care.

I ordered service with the flyer that I offered a $200 gift card. I asked the customer service rep during our set up (I was told that the call was being recorded) about the card and he assured me that it would be sent out in 2-3 weeks. I never received the gift card so I called DIRECTV and was told by a "supervisor" that my account was not eligible for a $200 gift card and I told him to pull my recorded phone call... Well he could not do that but he could give me a $200 credit on my account. I agreed.

On April 27, 2015 I called the customer service phone number. Spoke to a young lady who worked with me to set up a new receiver that was a replacement for an old receiver that had stopped working. She was very helpful and we worked through the start up but couldn't make it work. She told me that I needed a couple of B band converters. I asked why this required part was not included with the receiver. She didn't have a good answer. She told me that she would send me the converters.

Talked to a rep regarding our billing. Promised a certain rate for 12 months. Lasted 2 months, back up. This happens on a regular basis. The agents tell you one thing and then they don't follow through. We write down names, dates and time. The next person questions our integrity. We must be mistaken. I think we should start recording our conversations. I can't count how many times in the last 16 yrs. we have called them. Last month the genie died, they had a replacement here within 2 days. While I was setting it up I called for some help. Did a great job, but while I am waiting she says to me, “You are eligible for 3 months of HBO”. I said “I don't think so. When the genie went out they gave me 3 months free of stars and encore.” She came back and said “No this is something else”. I said “No we get enough channels”. She said “Why don't you try it, it is free.”

Was going to cancel with DIRECTV with my move. They offered me 1 year of cable for around 30 a month. First bill was 33.94 with tax on 11/14. I took offer and in my last bill was 53.92 on 3/15. The customer service when I called was no help. They said the price of the boxes went up. I am in a contract. How can you raise the price 20 dollars after just a few months when you guaranteed me over the phone a rate of around 30 for a year?

What kind of business just adds $25 a month to their customers and won't refund the money. I can tell you it's called AT&T. This company is the biggest scam artist bar none. I will not ever have any of their services or equipment in my house. They just add debt to this country without reason other than they are just greedy. The cost of equipment is pennies and they charge you and me hundreds. Then they have a idiot tell you how much they are helping you get your monthly payment down and back to your original payment cost from that should of never went up. In short they will soon run this DirecTV company to ** just like they did with their own services. AT&T is going to ruin DirecTV.

I ordered the Mayweather vs. Pacquiao fight the day before it aired, spoke to representative and received an email confirmation. He informed me that the fights would start @8, I had a house full of people & starting @ a blank screen until a little before 10pm. I called customer service over 40 times before finally getting an answer & then waiting on hold for another 45min. We finally got an answer and she tried everything she could for 30min then the call cut off. We didn't receive a call back. The programming finally started on the fight right before the main event.

Their system sucks. Very unpleased. If you guys want to make money you should think twice before making all your calls sound busy! I was trying to order the Mayweather fight. No way in hell that I got a hold of you guys! Never had a problem with any other cable company but DIRECTV. Should even offer pay-per-view if you guys will be no help.

Have bad service for almost 7 months. I be paying over a $100 a month and cause their employees install a 2 service to my house. My house to a lady that is rent from me a room. My service went bad. They only give a 100 dollars credit to my account and I still have to pay to not to have service.

DirecTV was to install from 1-6. Called 50 minutes till 6, could not make it..Said could not make that time frame. I sat it up for next day. I found out could not do that time - called or tried to, no answer. Called 3 times number provided... It would disconnect on me after 20 minutes or so. I am now on cell to cancel... Still on cell no one has come back on. I told them I wanted to delete the service, I wanted to cancel. No one has come back on cell, still waiting. I will be going to Sam's Club Friday to do it face to face.. WON'T EVER TRUST THIS COMPANY!!!! Do not deal with them beware!!!!

We have been loyal customers for 17 years (since 1998). We have been please with the service we receive on the phone and by the technicians, hence the long-term relationship. I called today (4/28) because our bill is $200! Granted we have 6 TV's BUT before ALL the "extra" add-ons for the TV's ($32.50) AND Advanced Receiver Service -HD ($10), AND DIRECTV Protection Plan ($7.99) AND DIRECTV Whole-home DVR ($3) our Premier service is $136.99.

I have been a DIRECTV customer for the past five years. It is sad to say that will be losing another customer for simple reasons. I had called them to re-secure the wires that were hanging off of my dish and onto the side of my house. The tech support stated that it would cost me $49 dollars to re-secure. Wow, do I feel valued for having them service their equipment. So I'll just make it easier for them. Get your Damn dish off my roof. Back to cable. No hanging cables off of my roof. Problem solved.