DIRECTV Reviews

I have always been very satisfied with DIRECTV.

Made new customer (relative of mine) very happy with the pricing (at least for the promotional period). Installer was very informative and made new customer comfortable with new system.

Extremely professional group, from start to finish. Everyone "listens" before they respond. They made us feel confident in our choice.

From initial call which was a bit pushy, to installation, the process was fast and professional. The installation tech was on time and called while en route to give a heads up on status. He allowed me to choose where I wanted the antenna (from several possible locations). He spent time with control operations and made sure we understood them. Definitely recommending to friends and family.

Everyone was kind on the phone and the man that came to my house was kind and very patient showing me how to work my TV.

So far very happy. Waiting for services to be installed.

He answer all my questions.

We switched mostly due to the sports package and the LACK of knowledge each Verizon rep had whenever I called. The value of DirecTV is much paper, along with the quality.

I had 3 seasons of "Breaking Bad" saved on my DVR. As I was about to watch my next episode, I realized that they are all gone! I contacted DirecTV through instant chat and they had me reset the DVR. Sadly, this did not bring my shows back. They stated they could not do anything but offered me a credit. While I now have to rent or buy the 3 seasons I'm missing, I took the credit. Now the reason for my 1 star is that this is my 3rd complaint about DirecTV in less than 2 years. The other was regarding a transfer/moving fee of $200+ (even though I was originally told it would be free) and the other was another DVR issue in which my shows wouldn't record due to an error message (771)! My 2 year contract ends in August and I will be on speed dial to cancel! Too many other options available to deal with this kind of service/product.

Had good experience with service man. Polite. Showed me all aspects of Equip. use and setup did good job! Service center worked out all problems at reward center. IPad did not work for me. She talked through every step. Made it very easy to complete. Nice to do task!

Positive & informative.

I have had a great experience with DirecTV so far. All the service reps truly provided great customer service. I had called another company for information and the reps were unfriendly and nearly surly. So kudos to DirecTV for having good staff.

The Representatives are the backbone of their company and my experience with DIRECTV has really impressed me. If the services that I will be receiving are as good as the people that I've spoken with (in great detail), I'm sure that I will be very happy.

When I talked to the representative who canceled my order with DIRECTV, She was so nice and honest regarding alternatives on affordable orders. I almost didn't want to cancel my order but my budget is so tight I had to cancel.

I love DirecTV. However, after my installation today, I was VERY upset to discover (on my own) that On Demand is not accessible without home internet!!! This important info should have been advised when I placed the order. Had I known this, I probably would have kept my Comcast appointment. What's more, I can't even use the unlimited data or mobile hot spot on my iPhone to access your On Demand feature, which is now useless to me. Very unhappy about this!!

Very professional, informative, gave me a great deal.

Both customer service representatives were great and my technician was great also. He was very proficient and on time and kind too.

Loved the technician that came.

I had a very pleasant experience with the staff at DirecTV. They are professional, polite, patient, and courteous. And, they work together as a team.

Very professional. Great job. Don't have wires hanging, like cable TV.

Very helpful and knowledgeable. Answered a lot of questions thoroughly.

Customer service rep was very helpful with my situation. Even though I was unable to get my services at this time I will definitely call back again.

Quick and easy service.

Shortly after I received my cable service an error appeared on my t.v. I called customer service and within seconds my problem was solved.

Excellent customer service. The Customer should not have to deal with a third party such as windstream. It should be handled by DIRECTV.

You have a keeper with the one I booked with.

Just from my first inquiry phone call to the Installation earlier today, the process has been smooth and fast. The installer was great and quick. He knew about his product and gave a very detailed instructional on how to use it. I will definitely recommend the service to my family and friends.

I spoke with a rep from DirecTV who said they do not provide a wireless router (why on earth would they not provide a wireless router???). She did say that the installation people would help if I bought a wireless router. The cable people are here right now and I asked them if they could help and they offered very little help (pretty much just plugging it in). So essentially I was lied to about the installation people being able to help me set up my wireless router. Very poor service and help.

The service representative was very friendly and professional.

Had a wonderful outlook. Was very respectful and answered all questions.

During a recent phone call to order DirecTV, it was a breeze. The representative made great deals and suggestions to what I needed based on my family needs. She also gave me a run down of what to expected. She also guaranteed me one set price and did an outstanding job on instant savings I was approved for. Overall, I'm very satisfied thus far.

All stages were very easy, efficient and a good experience. Technician was very good and helpful.

Install - Great at problem solving.

Hey, I had a bad experience with DISH. Thought I would try DirecTV. At first the rep was nice, but transferred me to a specialty person who could give me the best service. She tried to sell me everything over the moon for over an hour. I repeated told her I was elderly, small income just wanted the basics. Then I was transferred to CenturyLink for internet bundle. CenturyLink continued the push for extra more expensive service I could not afford. I am still not satisfied with CenturyLink, what happened to the $19.95?

Our installation technician was great! ** was very professional and kind at the same time! He would walk us through what he was going to do and asked if it was ok. And if I didn't understand what was what and what it was there for he would explain it. He never rushed me into finishing and leaving. When it came to explaining he would take his time so I could understand. He was awesome! He knew what he was doing! And very professional.. I would recommend him to all and anyone I know!

Your team is Ar DirecTV is Awesome! Thank You!

Very dissatisfied at the fact I wasn't told I'd have to pay for installation until the day technician arrived at my home for installation.

I have called twice now, about two separate issues. Both times that I have called, my questions were answered directly and I didn't have to wait on the phone for more than 10 seconds. Awesome job.

Overall, we are very satisfied thus far. Being senior citizens, we are not completely at ease with newer technology in all cases. I feel that as we get more familiar with DirecTV we will be more comfortable. I will say that the remotes are not as easy for us to use compared to other remote controllers we have used - too small.

I was advised when I moved to Discovery Bay that I was unable to have Uverse in my area. I was referred to DirecTV and so far I am very pleased.

Satisfied. All representatives extremely courteous.

You could not install because location of dish was not allowed by HOA.

DirecTV constantly overcharged me and I was having to call them each month to straighten it out. On one call a few months ago I was told I was eligible for a free new receiver. I asked if there would be any charge for installation or anything else and was told there wouldn't be. They connected me with another person to set up an appointment and after getting through I said for them to confirm there would be no charge. That person said there would be an installation fee in excess of $60. I said "forget it." A short while later someone called to confirm the appointment and I told them I had cancelled and why. They said they would waive that fee and there would be no charge. The service man brought the receiver and when done asked me to sign a sheet showing I'd received it. After additional problems I told them to cancel my service and at that time only did they tell me I had signed a contract for 2 years when I signed for the "free" receiver.

I agreed/ accepted DirecTV service on 5-13-15 with scheduled installation - 5-14-15, which was done promptly, as pledged!!! I am extremely pleased and enjoying my DirecTV service thus far; and feel strongly that this experience will be long lasting, and continue thru-out my service with DirecTV.

I had felt that DirecTV provided the best possible plan for my needs and budget.

My experience has been a great one.

The person I talked to was very good and nice. I didn't like that we had to wait a week longer for OUR service.

Always so friendly & caring about customer satisfaction & made me feel like I was more a friend than trying to coerce me into sales just to gain service & commitment & not care about me as a person & really concerned about me being satisfied with service.

Great deals and very friendly customer service. Everything was easy and they helped find a plan that fit all my needs.

So far we have had a very pleasurable experience with DIRECTV. We are new clients and have been very pleased with the people, equipment and service. Thanks.

Very pleased with each person I made contact with from the Salesperson to the Techs that did a fine job installing the equipment. Also the questions I had later about some channels that I couldn't find was handled in chat quickly. Thumbs up.

Friendly customer service.

The person I spoke with was very helpful in getting my installed rescheduled for today... DirecTV is on at 5024.

Hope I have good results with DirecTV at my summer home, because if I'm satisfied with DirecTV I may change my home cable service to DirecTV.

Nice and easy.

Really have no problems as it was just installed.

Sales representative was very knowledgeable and clear. He took time to explain all my options and benefits. The installation team was very accommodating and helpful. The installation tech was professional and courteous. The service rep was very helpful. I had a few questions about my service and the rep took time to walk me through my service and options. I am very pleased with the entire experience. Thank you!

When I called in to make an rescheduling service, very Nice and easy.

So far, I am pleased. I am still a new customer, hook up is tomorrow and I cannot give an accurate grade until after 1 year.

It was quick and done properly.

Easy to work with.

Customer service was open to bills and expectation.

From my initial call through the final installment the service I received was excellent. Punctual, polite, attentive, respectful and friendly, are just some of the qualities that describe my experience with the overall transaction. This is my first opportunity to watch DIRECTV in my home. My son in the Air Force has it and recommended it to me.

Resolving billing issue. I was not made aware of certain charges when first signed up. But when I expressed concern the rep handled issue and I was retained as a customer.

I'm team DirecTV! I don't want to be cable Rob Lowe who saves on motel room surgery anymore! DirecTV is cheaper, has more services, and the customer support is out of this world!

** did an excellent job both on the installation and in explaining the equipment, etc. I'd give him a 15 on a 1 to 10 scale! Picture is better than I had with Comcast and I love having the ability to record, etc. This is also a good reflection on my initial contacts at DirecTV in that I was eager to have it installed.

More info for installation. Very helpful with everything.

I received an automated call to set up an appointment that I understood had already been made. When I called the number given, I was directed to call another number that connected me with another company. I finally connected with a real person that answered my questions. I tried to explain earlier, but was told I used too much text. You asked for details then don't allow it.

** who did the install did a great job. Answered all my questions and was prompt and polite as well as knowledgeable.

DirecTV is a great value and deal, great staff and great pricing.

Everything went very easy from the sales rep to the installer. All the questions were answered.

Great, professional, very satisfied! Technician ** very good, know his business!

When I connected with their $19.95 deal, it was not explained that my bill would almost double after one year. They were so accommodating in that, "oh, we'll give you a credit for that", but in reality they're just trying to get your commitment for a two year contract that they know will more than make up for the meager credit they might give you to sign up with them. It's totally misleading. Now I will have to pay $220 cancellation fee -- which is less than it will cost me to live out the contract. Way to go, DirecTV. You win. And by the way, they advertise all these channels you get, but then you realize that a large number of them are simply duplicates!. Such a scam.

I was helped by ** who was friendly, helpful, and efficient. He helped me add referral information to my account and then assisted me with bundling an internet service with my newly ordered DirecTV account - all in one quick phone call! I was very satisfied with his professionalism and service.

Great people working for your company.

They charged my credit card 176.76 claiming I order sports and a full season of baseball, plus some movies. First I don't watch sports AT ALL. Second I have not ordered movies from them. Fighting over the phone for 1 hour, and they kept on saying BS to me. DON'T DO BUSINESS WITH THEM!

Easiest time I ever had ordering new service.

She spoke ENGLISH...very helpful and a very nice person to speak to...was very helpful.

Installation services by ** - Very polite, respectful and knowledgeable!

Order service change: No problems. Customer service was knowledgeable and helpful.

The whole experience was great!

Happy, I love the service.

Service call - Resolved matter quickly and efficiently.

Great experience just couldn't get direct because landlord issues.

Overall it was hassle free except for the surprise installation charge which was resolved quickly.

Initial call to set up service - So far I am very satisfied with the Service.

Customer service is a dying commodity. Every time I call into DirecTV I am given a different account of what is happening with promotions on my account. I never receive the same answer or the same pricing. I auto debit a $120 out each month for service and just wish one time I could pick up the phone and believe what I was hearing on the other end. If I called and screamed or threatened to cancel they would roll out the red carpet, but if you just ask for a promotion they will not give you one. I witnessed our neighbor calling and asking for a service rudely and getting a promotion while I did not. #1 in customer service. How is that possible?

Very satisfied. They did very good, both the customer service rep and the service technician.

Address mishap for setup. Great, got the help I needed. The agent had great customer service skills. Tried to get my grandmother to switch over!

AWESOME!!! Just can't say enough how great these service and technicians were. 10 all the way, A++!!

Very helpful and professional.

Already explained the problem with the lack of communication, about placement of dish on patio and need for tripod.

Tech assistance for router. All was good. Thank you.

I just switched from Time Warner. It has been a nightmare dealing with them. Directv has been nothing but wonderful to deal with. Every time I have called them I was able to get someone on the phone, get the help I need and done with everything in under 5 minutes. It has been very refreshing dealing with Directv. Also the TV service has been great. Easy to use and wonderful picture and audio. Well done!

More accurate than cable, did not put me on hold several times like cable does.

Very friendly representatives made my experience easy - not pushy and answered all my questions.

Good customer service, friendly, helpful and polite which I really appreciate.

The person on the phone was knowledgeable and informative about the options available through DirecTV. The installer was also knowledgeable and very helpful with instructions on how to use the DirecTV service. He also was efficient in informing us as to the equipment needed, where to place it and how to use it.

TV Install - The best part of the experience was my last call for help and the installer who was very professional and helpful.

Rep was very polite and helpful and guided me in the right direction.

Customer Service - A total Pro!

I finally received the desired result but after much time and hassle on my part.

Everything was great. Service was awesome.

So far, I am very pleased with the service I have received from Directv and would recommend them to my friends and family.

The representative ** (I think his identification code is **) was very helpful. He was informative. He took his time helping me and answered any question I had. Patience is a key to customer service and he nailed it!

Very pleased with the quality of customer service.

The most recent Customer Representative & the Installation Technician were both VERY professional. There was never ANY mention of ANY kind of charge for ANY type of installation during ANY call. At this time, I am NOT happy that although the Bed, Bath & Beyond flyer promoting the offer stated that "installation" is FREE, with no indication that ANY part of ANY type of installation would incur a charge. I was charged a $75.00 fee for "installation" of a pole on which the dish was mounted. I was told it had to be paid today (5/13/15). As I was unprepared for this, I had to use cash that was set aside for my upcoming trip, tomorrow! I will now have to be really thrifty and "cheap" on my birthday trip.

Great customer service. I wish more companies were like you!!!

Your sales personnel was dishonest in the handling of a phone inquiry! And billed me for it without me wanting it after hearing all the details!

Technician who installed the system - ** was extremely easy to talk with and worked very quickly and efficiently. I was impressed with his skill and knowledge.

I have been a tw customer forever. I got fed up with what seemed to be an endless price escalation. So I sought alternatives and Directv fit the bill with what seems to be better features and more bang for my money. I'll find out soon enough and it better be due to the 24 month contract.

I received prompt, courteous service, with all my questions answered, and the agent being willing to work with my schedule.

I ordered new hotspot from AT&T and they were bundling DirecTV, phone and internet. I already had DirecTV and for some reason my hyphenated name could not be used. When I cancelled with AT&T, they cancelled serviceman to install Genies for all four TV's, but did not cancel new contract. Old contract was still under husband's phone # and my name and I am happy with it. Now it's under my phone number.

Everything, it was good.

Install guy was awesome.

I had an issue when setting up my online account. The representative I spoke with was very helpful, cordial, had a great personality, and was knowledgeable. I truly appreciated speaking with her.

Excellent experience. The installation went much better than I expected. The service representative was very professionally. He was very patient in explaining the operations and functions of the genie.

Representatives are knowledgeable and helpful. The installer (**) did something that has not happened before. He called ahead of time to schedule a more specific time for installation. The call ahead will save me time and I am able to plan my day to be more productive.

Friendly Customer service. Great experience. Will refer friends.

I'm very pleased with the representative that handle my call.

The first person I spoke to was pushy and fast talking. I was so nervous and upset that I couldn't sleep that night. I called back in to clarify and try to understand if and what I agreed to the day before. Luckily, ** answered the phone in customer service department and clarified everything for me. I only wish I would have asked his last name to assure I give him the praise he deserves.

I appreciate being a DirecTV customer, because of the representative I came across with.

This company is full of it. They lie just to get your business but everything they tell you is false. Whatever you do avoid at all costs! They originally told me I can transfer my service from one apt to another (less than 3 miles away) for $20. Which is why I signed up with them at the time. Then six months after I signed up and try to transfer they want to charge a $500 service fee. No document was ever signed or exchanged on this. They say six months ago is different than today. Avoid DirecTV at ALL costs! LYING PIECES OF **, THEY WILL TELL YOU ANYTHING JUST.

Great employee and great set up. Clear and crisp service. Awesome and easy to use and great options to enjoy the complete dish experience. Will recommended to others.

Very friendly and helpful customer service rep. I could hear the smile in her voice!

THANK YOU DIRECTV!!! From my first contact to subscribe, the Installation to a call to Service, you have been an absolute dream team to work with. I have put up with Cox for 10 years and am SO glad I switched to your service. Quality is AMAZING!

The rep I spoke with was polite, knowledgeable, and answered all my questions quickly and accurately.

Excellent customer service. Seamless transaction.

Excellent service in all areas of contact especially the installation gentleman.

Concise, precise and great experience.

Good Customer service and the representative are very helpful.

Direct is better than Dish. I am happy to have switched back to Directv. Dish was so frustrating for me.

Haven't had the installation yet, it's coming Saturday. So far setting up my new service has been very easy and all my questions were answered. Customer service reps have been very nice and very informative.

Pleased with the level of service I received.

I am very impressed at how the representative handled the sale, as well as the technician being very courteous and responsive to arranging a time frame for my install.

Very good customer service person and also the ordering person great too.

Customer service answered all my questions so now I am ready for Saturday.

Just too much for ordering cable or dish tv and the contract is too long. I'd rather pay the price and have the freedom than to be locked in penalize if I would have canceled.

Installer was very professional, courteous, and knowledgeable.

The representative was very professional.

Ordered but did not want due to the fact I do not want a dish on my house... Called cancelled without a problem.

Was helpful and offered a package deal with Direct which would lower my bill. I only hope that I love DirecTV as well as I love my Prism.

I am totally satisfied with the service they gave me.

My experience was great.

From start to current situation of pushing install date back, all of the experiences were wonderful. I was pleased with the sale, very impressed with the follow through on the email when I realized I had to push back the install date, and the phone call I had to make helped resolve the situation (at least for now - HOA is picky).

As with others that have posted on this website, DirecTV is one business you should stay away from. First, I have been a customer since December of 2014. I was told that my monthly bill would be 108.00 a month for DirecTV and CenturyLink internet bundle. Last month my bill was 151.00, and hasn't been 108.00 in any month. I was given 3 months free HBO, Cinemax, and Showtime. I called customer service towards the end of the 3 months to make sure they would cancel the 3 premium channels and I wouldn't be billed then. 4 months and the premium channels were still on my TV.

DirecTV charged us with improper early termination fees. In late October 2012 we had a technician come out to install DirecTV in our home. Two of our bedrooms did not have jacks at the time, so the technician told us we would need to hire an electrician because it would "look ugly" if he did it himself. He told us when he returned to hook the bedrooms up we would still get free installation as was advertised at that time. When we had jacks installed and called DirecTV in early December 2012 to come back and finish our install, we were told we would be charged $200 per room for installation. I talked to several managers on the phone and none were willing to waive the fee for the installation.

I have been with Direct T.V. for 24 months and have gotten the same bill only about three months. The billings is like a con game bait and switch. They pretend to give you discounts (bait) and without notice they remove them (switch). This is what they appear to do each month. When you call they will give you help but you need to figure out who, when what and why. Would not recommend to anyone who wants a good account.

Best overall service and Products available. Quality of Sales and the quick attention and Install service.

I was a little nervous because I encountered a few issues with fees popping up at first, but after talking to a supervisor he cleared everything up. GREAT SERVICE! I would recommend them to anyone, especially over Comcast who I just cancelled.