DIRECTV Reviews

When I called prior to the service call, they told me that the tech would determine if we were to be charged or not. Now, they say that the tech should not have told us that it wasn't our fault. Wasn't he the one that was there and saw the problem? We asked that they please talk to the tech and they said they are not able to do that. Please! We have been long time customers of DirecTV at another business we own and was getting ready to add DirecTV at our home. Not now! Obviously, it's worth to lose three accounts for $120 that we don't owe to begin with!

As it stands right now, I'll be out $179.00 from the 3rd party vendor because of this game Direct TV is playing, and $360.00 to terminate! I sure hope someone is going to stop this illegal activity and surcharges, it's gotten out of hand.

The story was completely different with DirecTV. I was told that my deposit wasn't really a deposit, but was instead a "fee" and would not be returned. Period. Several calls to DirecTV didn't change the outcome. More importantly, I was informed that if I didn't return the equipment, I would be billed even more--up to an additional $450. I canceled anyway. The boxes were sent to my home in San Angelo even though I was now (temporarily) living in Tulsa. I explained to the DirecTV rep that I would not be back in San Angelo for another two weeks due to a company transfer. I asked if that was acceptable. I was assured that it would not be a problem.

When I returned to San Angelo, I packaged up the equipment and FedExed it back to DirecTV as instructed. In the meantime, I paid another full month of service ($96.88) and a "final bill" of $11.97. I paid these even though the service had been canceled, the equipment removed, and another service installed. Now, I receive another bill for $283.36. They arrived at that amount by charging me $340 (adjustments and credits, their explanation). This comes to $45 for each of the two standard receivers and $250 for the HD receiver (plus $28.07 tax) and then deducting the payments already made ($96.68 and $11.97). They have received their equipment. I have the FedEx delivery receipts to prove it.

While all of their representatives--save one--have been polite, none of them have been able to explain the $500 nor the other billing charges. They first attempted to say these were due to issues with my credit, but my credit is outstanding and none of the credit bureaus have any record that DirecTV ever requested a credit report. This would seem to be the very type of business my state's deceptive trade practices act was intended to remedy. I find their ads to be very misleading. They could not possibly have the high consumer satisfaction scores they claim without skewing the results. For example, the representatives I spoke with all wanted to close the case (problem) as quickly as possible without any real resolution. I'm sure they are being measured on a "scorecard" which rewards them for the number of "cases closed" as well as for handling them (closing them) quickly.

At this point, I have no intention of paying this bill. Instead, I will be writing to the Attorney General's office, the local Better Business Bureau, and the Consumer Affairs Office. I strongly advise anyone considering DirecTV to think again. They purposely mislead and misinform.

I called customer service several times, and no one was willing to budge on the rebate situation. I then sent e-mails to customer service and was urged to give them a chance to help me and to call them. When I called, I got the same answer as before. They can't honor the price, because the rebate wasn't sent in. Waste of time. The last e-mail I received stated they would send my case to upper management.

Over a month later, no reply. I called customer service to see where we stand, since my bill is still the more expensive rate. They very politely told me they had no information about any e-mails or status on the issue. I believe they make the rebate confusing, so they can trap customers into paying regular prices and trap them into a 2-year contract. Although they say you can pay $400.00 to opt out of your contract, I was also told $20.00 for each month you opt out or $400.00. Either way, they get your money. It is their rebate. They could help you if they wanted. But, they know exactly what they are doing.

On 04/30, I was told by a supervisor that I was ineligible for the rebate because my funding source was cancelled. I asked the supervisor to review my history and activity log and please explain to me where I was notified of such terms applying to the rebate. He was unable to answer me. In fact, he refused to answer me or even escalate my call at all. I work in the eCommerce business as a VIP AM on eBay and in my professional opinion, this is outright trickery and deception by the company. DirecTV uses these rebates and "special" pricing to bring in new clients only to not honor or renege on their original agreement once a buyer has signed up and entered into a contract.

I was told once I cancel my service, I will be held liable for $200 cancellation fee even though I feel they breached the contract. I see many other states have filed similar suits for their bad business practices and definitely see the need for Nebraska residents to hold this company liable for their deceptive practices.

When my wife, Vikki, spoke with a corporate executive, Cory, at the DirecTV office to address the missing discounts, he threatened to revoke the discounts we were currently receiving, and charge us for additional service that we only got because it was offered to us on the cheap. He was also very rude and inconsiderate to Vikki, refused to give his last name, and said that over the years we've been DirecTV customers, we've received $900 worth of discounts for service. But the thing is we have also paid thousands of dollars for DirecTV service over those years, so I'm not sure what Cory's problem is. They're still getting paid for the service they provide, it’s not like were ripping them off. If he's unhappy with giving us discounts, his issue should be with the customer service people who are authorizing them, not with us. It's just bad business.

My attempts to apply for the rebate now have been denied, stating that application was required within 90 days. I questioned the charges and tried to apply 95 days later. The requirement to apply for the monthly rebate is not clearly and obviously stated. It is contained in the fine gray print below the bold and colorful displays advertising the lower prices but the 90 day time limit is not stated. In my opinion, DirecTV has kept neither the terms nor the intent of their contractual agreement with me. I further suspect their advertisement is false and deceptive under the terms.

I demanded the service be cancelled immediately and again Alex refused, but he did offer to send me a return box for the DVR which I accepted. I then asked to talk to a supervisor, who told me the same thing and refused to cancel my service unless I paid the $200 right then. I demanded the service be cancelled but refused to pay the $200.

Two months later, I received a bill from DirecTV for two months of service at my new address. There was n DirecTV equipment ever at this address. I called them up and disputed it and was told they would correct the error but I still had to pay the "early cancellation fee". I refused!

Now it's 18 months later ,and I received a letter from a debt collector for services by DirecTV in November & December of 2008 at my new address that never happened! I called the debt collector and told them my story; they offered to settle the debt for half the billed amount. I paid it just to be rid of DirecTV once and for all. I am telling my story on Facebook, Twitter, Myspace and anywhere else I can so that people get the message about the scam DirecTV is pulling.

So we went out and bought a DTV converter box and an antenna (since as I mentioned before we couldn't afford Cable/satellite service). A couple of days later my husband called DirecTV to find out if we needed to mail the receiver boxes back, and they told him they've changed their mind and they think they can find a signal, and they sent out new technicians. These technicians showed up, started drilling without my permission (thus breaking our apartment rules), ran over my foot with the door, and left without saying a word to me (while I sat in a bad neighborhood with the doors unlocked thinking the DirecTV guys were still outside working and would need to come back in).

While all of this was happening, I was on the phone with DirecTV telling them they better reimburse us for the DTV converter box and antenna we had purchased and opened (so we could not return them) which we no longer needed since we were being forced to keep our satellite service. They refused - I asked for a supervisor, they left me on hold forever only to have the supervisor also refuse. I kept asking them to explain why it wasn't their fault that their technician had told me we could not have satellite service, and now they were changing their story, and they couldn't. They just kept repeating "there's no way for us to reimburse you for something that wasn't charged to your account."

Well then give me however many months free service that will add up to the amount I'm out, idiots! Once I realized that the guys had left, I called DirecTV back and they told me they'd have the technician call me. The technician called and basically said "What do you want? we were done." I told them there were loose wires just laying on the floor in front of our fireplace, they had damaged the baseboard in the bedroom, they had put the satellite hanging over our balcony bolted in (which wasn't allowed) hanging directly in front of a stairway so people would have to duck to get up the stairs, etc. The guy hung up on me. Eventually after numerous angry calls to DirecTV, they sent a QA guy out who agreed they had done an abysmal job.

The QA guy said he would send his lead technicians over to take care of it. The technicians came over and agreed that if they followed the rules of the apartment complex, they would not be able to get a signal. They took everything down and sort of repaired the damage, and told us that we would be released from their contract. I questioned him saying "You're saying that just like the first technician said that, how do I know when I call they're not going to change their mind and try to send someone else out again?". He told me, "I'm the manager and what I say goes, period." I got his name and personal phone number and assumed we were done with it, and for a month and a half we were.

But guess what we got a month and a half later....a past due notice from DirecTV for service during the dates we had no longer had the satellite dish. We were furious and called and complained, and the initial contact told us there were no work orders in the system and there was nothing she could do - we would have to pay the bill. We demanded a supervisor and were put on hold for 20 minutes. Finally the girl came back on and said "Ok, we're going to submit a waiver. " Not good enough - I demanded to actually speak to the supervisor because I wanted his name and ID number since I could pretty much guarantee that two days later no one would have any knowledge of this conversation.

She put me on hold for another ten minutes before the supervisor came on. To add insult to injury, I asked this gentleman what we should do with our receiver boxes, and he said since we had had our contract for over a year, we owned them and could do what we wanted with them - he was actually the second person to tell us this. We have very limited closet space (as in three closets in the entire apartment) and had absolutely nowhere to put them, and contemplated selling them or pitching them if they weren't worth anything since we had no space and were literally having to lay them on the floor, but knowing DirecTV we figured we'd better hang onto them just in case.

Sure enough, guess what phone call I just got today...an automated message from DirecTV saying that they're mailing two boxes for us to mail the receivers back in, and if we don't mail them back they're going to charge us $470.

Fast forward to today, 3 months later. I called to question why I was being charged for premium channels which were part of the promotion. I was told my 90 days were up on April 12th. When I asked about my rebate card, I was told to call the rebate number. Well the automated rebate system told me I had not registered my rebate within the 90-day period, so I called DirecTV. After many transfers, another customer service manager told me that I wasn't eligible because I bundled my services with Qwest.

When I asked why I wasn't told bundling would make me ineligible, he told me the information was available on a link to the rebate registration page and I was up to me to read all eligibility requirements. I told him that that information was not part of the promotional information nor was it provided in the confirmation email DirecTV sent me. He was not interested and would say only that I had voided the contract when I bundled with Qwest. When I asked him who stopped my auto bill pay, essentially, they said I did when I agreed to allow Qwest to bill me for DirecTV services. He then had the audacity to ask if he could help me with anything else. How arrogant!

Well, I switched my programming back again in March. I told them when I switched back, I didn't want any surprises, and guess what? $46. My bill was paid in full in March, and today I have no service over $46. This is unethical, and it is nonsense. I even switched to paperless, because I was told to pay what was on my bill (since their site can't be trusted), and I did. And I'm still getting nailed for $46. I am just without my service again, over charges I didn't know existed.

It has been a week and no one has contacted me or given me my money back. I called them on Friday, April 23, 2010, and everyone I spoke with could not give me any information as to when I would get my money or anything. I was told that no one can speak to the people in the Finance Department and that they would have to contact me. I asked to speak with a supervisor and I was placed on hold for over an hour so I hung up. I called them back on Monday, April 26, 2010, and was told that it would take up to 2 weeks for someone to contact me. Is it not against the law for them to draft people accounts without their consent? Shouldn't they send nonpayment information to the credit bureau? They have put me in a bind as far as paying my bills and making repairs on my vehicle. Something really needs to be done about this matter.

I explain that my husband lived in an apartment during his last contract and Cox was what the apartment complex offered and I doubt they would allow DirecTV since the apartment was wired for COX. Again, I confirmed we were on a month to month contract. When the tech came to install the box (the house already had the satellite), he wanted me to sign the 2 year contract but I explain that we were on a month to month contract. He went ahead and install the box and the only thing I sign was a work order so he could get paid. The date of installation was March 20, 2010. I get my first bill and it states that I am on a 24 month contract with a cancellation fee of $480.

I immediately call customer service and explain that I was on a month to month contract. I have talked and email several people including supervisors trying to get them to retrieve the phone called (since it is recorded) and they tell me the phone recording is for quality purposes and they cannot retrieve the called. I have emailed their dispute department and they keep telling me that I agree to a 2 year contract when I signed up with them and I did not. I told them I agree to a month to month contract. I even asked the last supervisor if the call center was getting commissions or had to meet a quota. She confirmed that they were not. Why then would the person on the phone mislead me about the 2 year contract and tell me I am on a month to month contract? I would not have gone with DirecTV if a 2 year contract was required knowing we would be moving!

At this time, I really do not want to do business with the company. I am willing to keep service until May 2011 and return the equipment when we move. At this time, I will only accept something in writing confirming that I am on a month to month contract and I will not be charged any cancellation fees in order to continue service with this company. If they cannot honor their verbal agreement then I do not wish to continue service with DirecTV. By the way, I received an email yesterday from Michael W ID U5694 with a confirmation letter attached. He tells me it confirms that I agree to a 2 year contract. I emailed him back to ask him why this was sent after installation? If I had received this, I would have address the issue before installation. I would appreciate any advise you have in handling this manner.

This was for 12 months with an 18-month contract. Talking to the agent about the small print add-ons, the final per month price agreed on was $35.97 per month for the first 12 months. The last 6 months would increase to $58.97. There was a rebate required as the agent explained and the rebate was taken care of immediately. The agent even gave the call in number as I ordered the service.

The first call to complain about the overcharge it was said the rebate was never received. I believe this to be another way to scam the public. I know it was taken care of. I am sure if investigated this happens often to others so that DirecTV can make an excuse to overcharge other customers. Per all the class action law suits that are on reveled on websites against DirecTV, it is obvious a business practice used often. The average for the first 12 months was $45.88 not the$35.97 as promised.

I have the billing history plus the agent names with date called for the many times I tried to correct the issue, with no success. The last two billings were $52.29. Other companies that have a direct monthly billing system charge the same price each month. With DirecTV, the charge has been different 12 of the 13 months.

This, I believe, is to confuse the consumer so that over time DirecTV can hide and compound the overcharges. On April 23, 2010, I cancelled because of DirecTV incorrectly billing month after month even after numerous calls to correct the issue. I will never recommend DirecTV to anybody due to the experiences I have had but will state the facts to them that I have gone through to discourage them to use this service.

And the people that you have to deal with are incompetent. My complaint proves this for the past 6 months. I called in to cancel my account and gave them all necessary info. It took about half an hour. The next month Direct TV debited my credit card $262.00 when I did not authorize the debit. They knew nothing about my cancellation, and charged me for an additional month. In the end they overcharged for the 1 month $80.00, $200.00 deposit,$46.00 credit, and the $280.00 early termination fee.

My account shows a balance and I called DirecTV to request the balance to be refunded. They denied many times having received the satellite receiver even after I gave them the same tracking number that I used showing they had received it. Finally, they said my refund would take 6 - 8 weeks, meaning I may not receive it for four months after terminating service. This is not acceptable.

No one will step up and take care of this issue. They fraudulently took money for service I have never received and refusing to refund my money back to me. There has to be someone out there that will rein in DirecTV and step up and start a lawsuit on them. I have complained to the BBB and now filing this complaint here. They are a bunch of underhanded criminals that should lose their business license. How can they take money from you but can't refund it back to you when they are clearly wrong?

I left and they promised no cancellation fee. Instead, a fee of $200.00 plus $217.00 plus collection cost climbing, I have cancer and some days cannot walk across the floor. They have called interrupted calls. They’ve been calling since 7 am eastern and shouted and threatened me. Never will I pay them or recommend to anyone. I was so nice in my calls and letters. I don't deserve this in my last days.

So I switched over to the high definition channel and again okayed the payment for the same movie. I fully expected that a quick email to DirecTV would reverse the original charge. Instead they unsympathetically said that the fees were correctly charged, and they wouldn't budge an inch. They charged twice for the same movie at the same time on different channels. What a disappointing display of customer service. Not only their technology for on-demand extremely primitive (making you search through channels to find one that starts soon), but they're also willing rape an extra few bucks out of you when their system don't work as expected.

I talked to management and they said they did not know, that some people had DirecTV there. I then called AT&T back and got the package set up through them as advised by DirecTV. When I went back to DirecTV, they then said I could move it for a fifty dollars. They said that my cancellation fee is 350.00. They are now charging me 350.00 dollars for cancelling my account when I was told by them I had to cancel my account.

Unsolicited, un-communicated fraud. Looked over my paperwork and sure enough, they "reserve the right" to hit your credit card. However, I never gave them one. Best I can discern, they back drafted via the routing from the manual checks I used to pay my bill. Not only that. When I disputed and BOA credited it back, in less than 30 days, they turned it over to collection. I have a perfect credit score and these guys are just part of the business elite machine that is part of the lawlessness that runs this country!

DirecTV was not through as on Saturday, FedEx delivered another converter box. I called FedEx to return it and hope this will be done tomorrow (Monday). DirecTV better not bill me for another converter box as it was their mistake billing. They advertised one low price but don't let you know the real cost. Nothing about rebates in their ad. I'm so sorry I ever called DirecTV.

She came back to the phone and said that I would get a onetime courtesy removal, so I was like okay. I said now with this removed how much is my past due, so I can keep my service from being interrupted. She had to go talk to the supervisor, again came back and told me never mind. She could not give me the courtesy I would have to write the billing department to dispute the charges. So, I started to do some research of my own. They had told me that the purchases started around April 2009, mind you this is April 2010 exactly one year later. So, I got curious because I didn't see all those charges on my purchase history and I thought any time you make a purchase it would be in your purchase history.

I called back, I used my cell phone to record the call. I spoke with a representative and I asked her, "Anytime you purchase pay per view isn't it suppose to show up in your history?" She said, "Yes," so I said, "Well, I'm being charged for movies that I didn't purchase and they are not in my history. She said they should then looked at my account, seen that I had called in earlier then she changed and she said sometimes they don't show up right away. Then, she says that the call back was done on February 2009 that is 2 months before the even purchases took place, so I just caught them in a lie and I have the whole conversation recorded if an attorney sees this, please contact me, I also have other evidence.

A month later, I was charged $196 for early termination fee. After calling numerous times to get this resolved, it still has not been corrected due to the late night calls I get every week from DirecTV. I also had no idea I was signing up for a year contract with them since DirecTV is the only option I have for my condo association. I contracted my credit card, and they have credited my account. My credit card company tried to contact DirecTV about this issue and no one from DirecTV has ever responded to them. I don't feel I should be responsible for an early termination fee when DirecTV cannot provide a signal or the service they want you to pay for.

A month later, I received an invoice (on an account that had been closed on December 21, 2009, invoice dated March 9, 2010), which showed charges in the amount of $13.96 for supposedly incurred costs from 2003. I have called numerous times disputing these charges. The receiver numbers from the invoice for charges in 2003 are not the same receiver numbers shown on the invoice received in March 2010. I have been told repeatedly that I owe this amount and just pay it. The amount is minor, but that is not the point. The charges are 7 years old. If I pay this, who is to guarantee that I will not get another bill saying I owe money? I cannot say if the charges are valid are not. I cannot remember 7 years ago if these PPV movies were ordered.

After everything was installed, I discover it didn't come with HBO. If I want HBO, it's an extra $15 per month. I discovered this less than an hour after the dish was installed, so when the customer service rep told me this, I told her to have her guys come back out and remove the dish and the equipment. She told me that since everything was installed, I was now bound by their contract and the early termination fee of $500 would apply.

How am I bound to a contract when they haven't fulfilled their end? They didn't give me what they said I would get so why am I responsible for paying for something when I'm not getting what I ordered? Can you imagine if you ordered a pair of pants, they send you a mini-skirt. When you complain they go, "Oh well," and demand you pay for it? That's not what I ordered!

I have basically been fighting with them for four months over this. Most times when I call, they just end up putting me on hold and it eventually cuts off. I also sent them a letter about the fact that they had promised me a bundle that I never got and that I wanted that refunded as well as the $240 early cancellation fee. They called to tell me they wouldn't do this and they eventually cut me off after putting me on hold several times. They charged my credit card who has since refunded me because I sent them the contract to prove that it says nothing about the renewal if you switch to HD.

After my credit card reversed the charge, DirecTV sent me a new bill for the full amount again. I have already had my lawyer send them a letter asking for arbitration which they claim can be done in the event of a dispute. They have since ignored this request and written me back saying I am responsible for all charges. Please let me know how I can join a class action lawsuit against DirecTV and what it all entails.

When the cable box was installed on February 6, I immediately began to experience serious problems with my reception. I called a DirecTV cable technician, who tried to help me during a telephone conversation. Since he was unsuccessful, he scheduled an appointment on February 9, to inspect my cable box. When he arrived, he examined the box, and said that bad reception was sometimes due to poor weather conditions. I replied that I had experienced terrible reception on days that the weather had been both clear and sunny. As a matter of fact, on February 7, the day after the cable was installed by DirecTV, the weather had been clear and sunny, but nevertheless, I had very bad reception that day. Regardless of the weather, I have been not been able to watch several channels, because the screen is either blank or pixelated, clearly contradicting the technician's assertion, that adverse weather conditions are responsible for the poor reception.

I continued to have problems with my reception, and on February 10, I called the company to cancel my service. I was initially informed by the representative I spoke to, that I could cancel within 15 days, without any penalty, but then he retracted his statement, and much to my amazement, went on to say that there would be a $475.00 fee, because I had signed a contract with DirecTV. Since I had never signed a contract with DirecTV, I requested him to repeat what he had just said to me about canceling within 15 days, because I had never signed a contract with this company. However, he refused to repeat what he had just told me, and then stated that I had a verbal agreement with your company, and was locked into a two-year contract with DirecTV. As I mentioned earlier, I wasn't informed about any verbal agreements, a cancellation penalty, or two-year contract, until I called to cancel my cable service. I became so upset with the blatant falsification of information the representative was feeding me, that I hung up in utter frustration.

I called DirecTV again on February 16, 2010, to once again try to cancel my cable service. The representative I spoke to was rude and unprofessional, and when I told him that I wanted to cancel my service with DirecTV, and gave him the reasons for my decision, he informed me that he could not cancel my services, and insisted, upon fully reiterating your company's policies. I told him that I was tired of DirecTV's mishandling of my account, along with their questionable practices, and that I simply wanted to cancel my cable service. I also told him that I would not pay a cancellation fee, as I had never agreed to this stipulation, and only learned about it when I had contacted your company to cancel my account.

He again told me that if I cancelled my service with your company, I would have to pay a $475.00 cancellation fee. He also said that I knew there was an agreement based on your advertisements, an absurd statement since your advertisements are vague, and lack precise details about your various services. I asked to speak to a manager, but after being placed on hold for eight minutes, I hung up. After cancelling my cable service with DirecTV on February 18, 2010, I received a notice on March 1, informing me that I owed your company $475.00. On March 18, 2010, I wrote a letter to DirecTV, disputing their claim, and was told that I must pay the cancellation fee.

I called DirecTV on April 2, to try to resolve the issue, and was initially told that since I had the service for only 14 days, the fee would be waived. The representative said I needed to call back in 24 hours to make sure the $475.00 has been waived. Three days later, another representative from DirecTV called, and stated that I needed to pay the cancellation fee. I told him that the fee had been waived. He said that the decision had been reversed, because I ordered my services through Verizon, and not DirecTV. From the onset, the representatives have been dishonest, and misrepresented DirecTV, by not clearly explaining the terms of the contract to me when I initially ordered your services. In addition, since the company provided consistently defective cable service, I do not believe that I should be forced to maintain an account with them, because of the threat of an exorbitant cancellation fee. I have been receiving constant phone calls about the cancellation fee. I am afraid they may hurt my credit score if it is reported.

After more automated messages, I called again on 03/27 and 03/31 (spoke with Arkell) and was told there may have been a problem, so he will have a new bill sent out. I received this email on 04/07 and responded promptly (see below.) I received a call from DTV in the evening of 04/07 (I was out of town) to inform me that my services were disconnected and there was a pass due balance of $41.92. (Are you kidding me? ) Notwithstanding, the agent (Allilujuah) on phone was very nice, attempted to research account history, but call was disconnected. Apparently, no way of getting same agent back. Returned home to find DTV bill in my mail box. The bill was not very helpful in regard to the back billing issues, but most importantly, it did not reflect my 03/09 payment.

The evening of 04/10 was the first opportunity I had to get these issues resolved and service back on. I called and spoke with Robin for about 35 minutes. She then switched me to a specialist who put me on hold for another 10 minutes before I was disconnected. (Again, are you kidding, 45 minutes into the call?) I called and got another agent (Jenny) who after 15 minutes puts me on hold. 10 minutes later, another agent (Viola) picks up my call as if I was never on hold for Jenny. I start this whole resolution process over for another 10-15 minutes until my call is disconnected abruptly.

At what point is enough already? Do I cut and paste this email to the Board of Public Utilities? Where is the customer satisfaction I see advertised so freely? I was with DTV for probably 12 years (never an issue) before trying Comcast in August. Your sale department solicited my business and I took them up on their offer in November. At this point I have nothing but regrets.

1) When I called I said here in MI, Dish is charging $19.99-who I spoke with from DirecTV said she can give me a $5 off for signing up "today" and another $5 for signing on through the net so I said "yes"-my first bill that I just received is $24 not $19 and will be $24 for the first 12 months then go up to $58 (first problem with DirecTV).

2) I referred my father to get $10 off a month for 10 months-mysteriously the account number changed from his first statement to his latest so I was told that we will NOT get the $100 off-because DirecTV decided to change his account number(second problem with DirecTV).

3) My family wanted channel number 366-can't get it unless I pay $58 to have two satellites-even though it's supposed to be included in my package for free (third problem with DirecTV.) I have spent a total of 6 hours this past week on the phone wasting my time with DirecTV -to no avail! Shame on them, my family and I lost $220 to your firm! I will lose $220 over the next 24 months because DirecTV lied customer service could not help (there's nothing they can do-they said).

I called them and explained to them that we weren't even home during the period the movies were ordered. They said that maybe a neighbor was using a remote control through a window and watching the movies because they were being ordered from my box. This was very frustrating! Finally, they credited a portion of the bill and I paid for the other part. I placed a hold on the account, so only I could call in with a secret password. This worked for a while. Today, I called in to order a movie and was told I had already ordered two movies one of them X Rated.

I explained that I had not called in any X Rated movies. They said there was a credit on my account for $20 and that is how the movie was ordered. No one could explain to me who gave authorization for a credit of $20 dollars. I am going to start looking for a different company. I hate to change because I really like their cable service, it's the customer service and security that is very poor. Loss of money and peace of mind.

(1.) Right in the beginning, they said we needed to pay for the equipment and wait for it to arrive at our residence before someone could come out and set it up. So we paid the $70. 3 weeks later, we finally got the equipment, set a time for a guy to come out and hook it up. When the guy got there, he said that I didn’t need the equipment and to just send it back, no big deal, so I did and I was told I was going to be given my $70 back. Well, I have yet to receive it to this day.

(2.) I was promised I was going to get the $100 Visa gift card because when I signed up, we were going to do the automatic pay out of our checking account. Well I waited and called and the lady told me I had to wait one more week, so I waited. I called back and this other lady told me I had to wait 2 more weeks. So I waited and then I called back and this other lady told me I had to wait 3 months because of a probation period basically. So now it’s over 3months and I called, and now somehow it’s no longer on my account that I was able to get it or going to get it at all. How messed up is that, so once it’s time for me actually have, somehow it’s no longer on my account that I was suppose to get it? That’s not right.

(3.) This is the most recent and most serious one. On Monday April 5th 2010, I finally was able to get DirecTV to hook up my cable because we just moved but my management was having trouble letting them come and do it but we finally got it resolved. They arrived and starting working, they did my living room and then moved into my bedroom. During the time they are in my bedroom, my daughter who is 9 months old is crawling around the TV. I notice this, so I go grab her and bring back to the computer on my lap. I then notice she is chewing on something, so I stuck my finger in her mouth to try and get it out, next thing I know my finger is half way down her throat. She is gagging and then there is blood in her saliva, so by then I know I wasn’t going to be able to get out so I take my finger out and she starts choking, and that’s when I called 911.

When the lady answered my daughter had already had that hard swallow and swallowed the object. When the paramedics arrived, I looked around where she crawling and noticed some rubber coated covered cable wires on the carpet, and knew that’s probably what she swallowed. The paramedics talk to the cable guy just to let him know for future reference not to leave little objects on the floor mostly when little ones are around. They told me to take her to the ER to get an x-ray done to make sure there is no damage and to check out her throat.

Well, the cable guy after the paramedics left, didn’t show any concern for my daughter for what happened and the only time he said something was when I was the signing the papers right before he left and all he said was "I hope your day is better and I’m sorry" but said it like he felt like he had to say it to me and that was it. Soon after he left and my husband and I were getting ready to go to the ER, I found the same little pieces on my bedroom floor like the guy didn’t get a hint.

Well after the x-ray, the ER doctor said that is should pass and not be a big concern because kids swallow things all the time but to make an appointment with her doctor within the next few days for another x-ray to make sure that it is traveling the right tract. Well I got her in the next day Tuesday April 6th 2010, her doctor told me that he was surprised that they didn’t try to get it out at the ER but before he did the x-rays, he told me that if the object was still in her stomach because that’s where it was on Monday that I was going to be sent to Spokane 2 and half hours away to the children’s hospital so that they can get it out and might possibly have to be surgery.

Well 2 x-rays later, found out that it was not in her stomach it had just moved to her intestines and that we were just going to watch it and that if it wasn’t out by Thursday April 8th. Then we were going to have to take another x-ray then and see what’s going on. Well, thankfully it came out Wednesday morning, I had found it in her diaper but to my surprise, it was not what we thought she had swallowed. It was cable wire from the cable guy but it was bigger and longer and less rubber coated and more wire, with actually a long thick sharp wire sticking out of it.

I called her doctor cause I was concerned how if it might have done some damage while traveling through. He told me to take her back to the ER just to make sure because she had spiked a fever and he was worried it might have done some serious damage to her intestines. So she got another x-ray and thank goodness, nothing serious wrong or no serious damages, just some scrapes and a little sore throat, which she still has some hard times swallowing food.

As of right now, I am not sure if I am going to file a police report or not. I did contact DirecTV about this, and someone told them they are going to handle this at this moment. I am having a hard time believing anything they have to say, and I am not quite sure on where I am suppose to go after this because I do want DirecTV to pay for the medical bills that will be coming for this, because I should not have to pay at all, plus just the pain and suffering from all this almost makes my husband and I wonder if we should take some serious action even though she is ok. Could you please help me? I really think this is a serious situation, and I personally don’t see them caring about the situation or going to even attempt to help me or pay for their employee’s mistakes. Thanks so much. My daughter’s throat was slightly damaged, just sore and scratches and intestines damage leading with just scratches and minors things. This has caused pain and suffering to my daughter, my husband and I, medical bills for 3 x-rays, 2 ER visits and a doctor visit.

Then I became aware that we had been give a "free" subscription to a sports network? We do not watch sports, and I'm sure, I only accepted it because it was part of the package. Well, after the free subscription expired I was left with 5 payments of $60.00 that had to be paid before they could be cancelled! To cancel the service altogether would cost $420.00 because we would be breaking a contract that they said and that is clearly stated online I did not agree to!

It is absolutely ridiculous! I think I will return their equipment, cancel the credit card I have them listed on, and give them a big ** finger! I signed up for Dish Network, and they will disconnect the serve and take the dish down for me!

I called DirecTV to see why they took an unauthorized payment out of my bank account. They had no idea but assured me I owed the $114. I explained I had called and canceled HBO, etc. and was waiting for a box so I could send the silver receiver back to them. I was informed at that time I never had HBO and was never given a silver receiver. They were very rude and from what she said on the phone, she was calling me a liar.

Today I received a bill for the second month that they are trying to charge me for after my request for cancellation. They also want cancellation fees and want to charge me for receivers that they made me pay for when I updated my system. I was a loyal customer for more than 14 years, never made a late payment and was ignored with my request both by email and then by phone, do I as a consumer have any recourse? Please advise.

They have at least $244.56 that I have already been billed with them, planing cancellation charges and their demand for receivers that they charged me for when I requested an upgrade in my system after more than 12 years.

So I called Alex, he said he would reschedule for the following Saturday. Meanwhile, I called DirecTV, they said the internet was not included. My Saturday appointment came and went, no show. I again called Alex, told him I wanted my $25.00 back. This was on March 13, 2010. I was told it would be put into the mail. I have made several phone calls since the 13th and still no $25.00. I feel that I have been misled from the first time I spoke to Alex.

We also told "Thatcher" cancellation fees if we were to terminate their service ahead of time. He said that then they would take out automatically whatever amount they considered due from our credit card! All of the preceding is found in the very same Class Action Law Suit pending in Federal Court (i.e. Imburgia et. Al. vs. DirecTV). DirecTV's action is outrageous and we would like to join the class action suit!

Based on their own statement, DirecTV can access our credit card and pay themselves automatically "whatever they deem is due to them." In addition, why are they allowed to charge us $100 in "early cancellation" fees?

I am a retired senior and living on a fixed SS income; and although there is no "physical" damage to me, there certainly is emotional damage due to anguish and stress!

On April 1, 2010, they took out the entire amount of money including the receivers and the unpaid bill. I called the company to ask about what was going on because I had never given consent for anyone to take money out of my account. I was told in the customer agreement it states, if they have credit card information, you give them consent to take out any unpaid balances. I read this part; however, I am still angry because they did not notify me about taking out this money.

And of course, they don't tell you this when you agree to use their service. I was told there was nothing that could be done and when they received the equipment was when my account would be refunded. However, I was also told that could take 3 days to return the money, and it takes 2 days to ship. I was told this information by a supervisor. I just called today and the customer service rep I spoke to said that it takes 3 to 5 days.

I don't have a problem with the amount that is unpaid because I owe it. However, I have a problem with the entire amount being taken out of my account with no notification and no time to send back the equipment.

So, we were not paying commercial rates for UFC Fights or the NFL Sunday Ticket. Commercial rates are substantially higher. What was costing us $69.99 for the fights, now cost us 1100.00. We did not know the cost of the fights because we had never had them before. We bought them and paid for them. And now we are getting sued for not being a commercial account, when it was DirecTV that made the mistake. There is an FCC Pirate law, I understand that. But we didn't steal these. We bought them. Then, the DirecTV installer that came and installed the boxes, activated the boxes by calling the company and did his training session to teach us how to use the remotes, was gone.

He drove a white pickup with DirecTV signs and ladders. His uniform was a DirecTV shirt and hat. This company closed it's doors. We couldn't prove we didn't do anything wrong. Company name on the invoices was enough to prove it was a DirecTV's mistake or a DirecTV scam to make us pay big money. We were advised by attorneys that it would cost us more to prove than worth, so we should just try to settle. We did, $20,000 each monthly payments, that I still pay. And it is all DirecTV's little game because they know that they can win. Pirate laws are black and white. We didn't steal from them, they stole from us!

A lot of money had to be paid to a fraudulent company. Our first year in business was costly. But we are still going. And by the way, paying monthly to DirecTV for our satelite service and to the UFC fight promoter for the fights. All the while, paying the attorney in NYC monthly for the settlement.

I contacted DirecTV to see what was needed to terminate my service without having to pay the entire termination fee due to the circumstances of returning to PA. I was initially told there would be no problem, but that was not the case. I have been inundated with notices and phone calls regarding a $400 early termination fee. It has now been sent to collections and I would like to know what recourse I have regarding this matter. Any assistance is greatly appreciated.

After searching everywhere hoping that they were misplaced, we came to a conclusion that the serviceman had to be responsible because not only those items were missing, but a new Mario Kart Wii game was gone! And isn't it ironic, that the serviceman didn't sign the receipt/installation contract? I called DirecTV and there was no remorse. They told me to file a police report. I did that! I sent an email to direcTV about my disappointment in their lack of sympathy. I got a reply that is so bogus! They basically don't even care that we were robbed by someone driving a van around with their name on it. They can't even tell me what office he was sent from.

The worst part of all of this is I had to agree to a 24 month contract. If you break contract, you have to pay $480.00 It's in black and white. I have been a customer with DirecTV for over 10 years and should not be treated like the criminal. I used to recommend DirecTV to everyone. I do not wish what has happened to me to anyone else. Please do not use DirecTV. If you aren't in contract with them, but currently have service, switch to another provider. DirecTV owes me an iPod Touch, Sony Walkman and Mario Kart Wii game or compensation of equal value of these items.

They had never mentioned anything about a 2-year agreement when I received their service. I never signed or entered into any sort of contract. Also, there is a rule established by the FTC called the "Cooling Off Rule", which allows anyone to get out of a service contract if they cancel within three (3) days. I canceled my service after 2 days, so I should be protected by this FTC law. However, DirecTV fails to acknowledge this and is still trying to charge me for this early cancellation fee, claiming it is a valid charge. I had their service for 2 days and only canceled because of all the mistakes and lies that they did to me. There is no way I should have to pay this ridiculous early cancellation fee, and they said the only way I can fight it is through small claims court. I do not want to go to court if it is not necessary.

DirecTV is a typical corporate giant that does not care about anyone or anything except making money. They claim to be #1 in customer satisfaction, but all they did to me was lie, manipulate and try to take my money. I wish someone would put a stop to their cruel business practices so that people in the future do not have to go through what I am going through.

It's very obvious that this is all designed to not pay it, hoping that many people will either forget or not have the patience to work through their system. Like so many other companies, they are basically liars and thieves. The contradictions within a 40-minute period pretty much proves it.

Each person gave me a different version of the promotion. I told each one of them that since I entered into a contract based on fraudulent information, the contract is therefore invalid. I told them that if anyone should be held responsible for DirecTV's early cancellation fees, it would be AT&T, since their representative lied to convince me to switch over to them. I also spoke to a long-time friend of mine who used to work for AT&T who said that what happened to me was very common and that she wasn't surprised by it at all.

Having found out that if I cancelled, DirecTV would debit my account for the entire fee at one time, and since I knew I couldn't afford that, I closed my checking account. I'm now receiving bills in the mail and phone messages asking me to call about the account. I sent a letter to their billing disputes office in Greenwood Village, CO, explaining all of this to them. They sent me a "form letter" email saying I have to pay the fee.

I would like to be added to the class action lawsuit against DirecTV. Please advise me as to what steps I need to take to do that. Thank you for your time, and I await your response. If I don't get this matter settled, it will affect my credit score, as DirecTV will send it to collections. I have an excellent credit score and don't want that to change!

I called and asked what happened to the $29.00. They were outright nasty, made me feel ** and a piece of garbage. I asked to talk to a supervisor where I got no place. They have to remember I am a new customer, I don't have the answers that's why I called. Then they hit me with "didn't you read the fine print at the bottom?". I had a couple of people who asked me how I liked the DirecTV so far. I told them good, except for the customer care. I then find out we don't get any money off for referral either because I didn't call the right number. I told them I did and I was told I'm **. If I knew the real price and the crap I had to go through, I would have never switched. I will never refer you to anyone ever again, either would my friend who referred me to you. She is very upset and she called and got the same response as I did.

I have been frustrated with them not because of their programming, but basically their service. They lie. I tried to order game lounge once from my TV and was told to do so online. I went online and was told I had to pay $100 for an upgraded receiver that would be able to do that. I didn't! Then when they had a free weekend for game lounge, "wow", my receiver mysteriously worked for the weekend. I called and got a month or so free gaming on my standard receiver. I then was offered a free DVR upgrade one time when I called in and declined. The next week, I thought maybe I would like to try that. The rep told me sorry that is not available for you! I am just sick of the lies they tell just to get some money.

I want out of my contract with them but it won't happen until my 18 months are up. Guess I'll wait, but I will complain every chance I get about them. One last thing, the rep from AT&T told me about a promotion for approx $18 off a month for 12 months; however, whenever I called DirectTV or got online, I saw nothing or heard nothing about it. It slipped my memory until I called about 2 days prior to that not being available to me (about 35-40 days after install) to complain and try and cancel and was offered it! Wow, they really just want all the money they can get. I now am stuck paying a higher bill and have to be lied to every time I call them.

i was told by a customer rep that DirecTV service was cut on at my girlfriend's apartment and that could not possibly be because she has Time Warner cable. And even if it was cut on, it would have to be cut on in her name, since she is not on my account. I have tried to resolve this issue and have got nowhere. I have always paid the bill at DirecTV, and I have not ever been cut off for nonpayment.

I do not know how to resolve this issue, because they are totally right and I am wrong. I have never had any problems with DirecTV in the years I have had their service.

I have been on total disability since July 1986. I was 29, so my SSA was very small. This is my only form of entertainment which is a luxury for me. The only way I can have DirecTV again is to pay this bill. I do not understand the $700.00 nor do I see how this service was cut back on at my previous address. I have poverty-level income as well as many more people are, but I should not be penalized for someone keying in wrong charges.

I was in good standing as of September 2009. I don't know if you consider this physical, only mental. As far as economic, this is well out of my reach to have to pay an unfair bill that I did not receive services. I wanted to remain in good standing with DirecTV, but so far I have not been able to get in touch with the right person.

My mother would not have signed up for a television package that did not include the local stations. I have called DirecTV customer service, and after much runaround, I have been informed that she might be able to pay for a major network station from New York or Los Angeles--$3 per month per station! This was dependent on the local stations giving permission to DirecTV to transmit but it would be up to 40 days before they knew if it would be allowed. Even if it is allowed, she will still not have local programming.

As I believe, my mother was misled about the package she was purchasing. I requested that her contract be voided. The customer service supervisor mentioned the above stated that he was unable to do that and didn't know anyone with that authority. I finally received an address for my complaint to be mailed.

DirecTV took advantage of an 80-year-old woman and did not explain that she could cancel when she called within the 30-day grace period. And it now refuses to void the contract when there is no acceptable resolution. My mother has stopped watching TV but is still paying the bill.

The consequences include financial hardship, when I had to order cable from another carrier, mental anguish, from the lack of customer service skills of their employees, and how they deny that I have proof of their false advertisement. I also had to deal with bugs crawling into my bedroom, and I was bitten by ants. I had to repair the wall on my own. The tech also broke my cable box outside, and never came back to replace it. I had to get tie wraps to hold it up.

I asked them why they had so many complaints like mine about "tricking" people into these two-year contracts lying to them. The lady blew me off and said I must be imagining it. I asked them why I should be punished because my apartment complex will not allow me to have the dish. This is where it started. I told them I didn't want to cancel but had no choice and read somewhere that if I was unable to get service where I lived I wouldn't be charged the cancellation fee. Direct TV has many complaints against them for their sneaky tactics and adding stuff that was not there when you "signed up" with them. How can they go about doing this and not be sued for blatantly lying to people? Then I see it, we signed a waiver that says we can not sue them for anything. How convenient. Is there anyway around this? Can they really get away with doing this, and what is being done about it?

After sitting on hold and being subjected to various computerized menus that never got me to where I needed to be, I finally reached someone and was told that I needed a modem and service. Service was $89 and a modem was $50-$60. I was upset and felt that they misrepresented themselves so I said that I wanted to go over my service and the prices. My DirecTV price jumped up $35 a month and the following year, my rates would be up about $60.

I told the person I felt that they had misrepresented themselves and that I don't feel that they were forthright with the information I needed to make an educated choice. I told them I didn't want their service. They refused to listen to me and just kept on talking about what they could do to make me stay with them. They offered to pay the service charge and the modem if I sign a 2-year contract with them. I told them I didn't want to sign a contract with a company whose services didn't work and who weren't being honest. It would be like buying a car without being able to test drive it.

Incidentally, I specifically asked how long the grace period was for the bundle and I was told 30 days. After many, many frustrating phone calls, they finally agreed to cancel. When I called the next day to make sure it was cancelled, it hadn't been. I went through the whole process again with them. The next day, they sent out a man to fix the phone and internet. At this point, DirecTV had installed their cable. It took me four days and about 12 phone calls (which were 30-40 minutes each) to finally get it turned off. Then they told me I must go to DirecTV and have the service turned off because they wouldn't (or couldn't) do it. At DirecTV, I was told that there was only a 24-hour grace period and that I was under a two year contract. I had DirecTV for about 5 days at this point. They threatened me with a $450 cancellation period.

I told them that Qwest told me repeatedly that there was a 30-day grace period. I told them the prices for DirecTV I was quoted jumped up and that I wanted out of the whole bundle. They refused. I told them that I just wanted out because I have hit one brick wall after another and that it was only my first week of service. They told me they were separated from Qwest and I told them that Qwest acted as their agent and gave me information about all the services. They refused to cancel service. They kept calling me and telling me that I was going to owe (initially they threatened me with a $350 cancellation fee but by the next day, it jumped up by $100). They kept reading me disclaimers and I kept saying that since the call might be recorded, I want to state for the record that I am not agreeing to anything.

I got no less than 10 calls from them arguing with me and threatening me with the cancellation fee. I went through the story at least six times. They called me again and made up to call me that evening since I was at work. They called me again during the day and I said that I have an appointment to speak with someone that evening but they were unaware of that. I told them the long drawn out story of Qwest misrepresenting their bundle and that I was told one thing and it was fraudulent. I was quoted the wrong prices, the wrong grace period, etc. We got off the phone and I was excited and annoyed and felt badgered. They called me back that evening and I told them I am not talking to them anymore. They called me three times after that and I hung up and said I am not paying $450 to cancel a service I had for less than a week and that they have to stand by what Qwest told me.

Someone finally called us back at 730pm and told us they just got off a conference call with the service tech and the field supervisor and said they would be here within 30 minutes. By 11pm, we called DirecTV again and we we were told that was too late for anyone to get out here and that we needed to reschedule for another day which is the 30 and we can't miss work that is why we scheduled it for Saturday. We stayed here all day, Saturday for nothing when we had errands to run. DirecTV says that they can't give us a number to the company they contracted out to do our job which is Mastec.

This morning Sunday, March 28, we received a call from the contracted company to confirm our appointment for Tuesday and we asked that they have somebody come out here today and they said they couldn't do that unless someone at DirecTV set it up. While my husband was on the phone with them, I called DirecTV and they told me that they couldn't do that but they other company had the power to do that. The supervisor that my husband talked to said after raising her voice that there is nothing they can do since we were on the books for the 30th. My husband asked to talk to another supervisor after being transferred was hung up on.

We have had no resolution to this issue and we have received nothing but the run around since 1150am Saturday morning. We feel like we aren't getting true answers and need to get our cable fixed. I don't know what else to do. Please help.

Apparently, since I am not living at the house anymore, I assumed that my daughter returned the merchandise. What happened was, she informed DirecTV that she never received the packing material. After that, they said that they would send it out. Nothing was ever sent. However, before this incident happened, I heard from DirecTV and asked if there were any problems. I was advised that everything was alright. I owed nothing and that is when all of the deductions began. Needless to say, they did reimburse my $145.80. But my complaint is how they can just go into your account without your authorization? I also talked to my bank on this matter.

I would only pay the current amount owed which was $60.00 and the suspension of service would occur. This sounded wonderful, so then again I waited and called back the next week upon my return from travel, ready to pay my $60.00 and suspend my account until my contract ends. I spoke with a gentleman who informed me that I owe twice as much money and that should I suspend now, my contract would extend for three months and I would have to pay for the three months after suspension ended. I asked to speak to a manager and he informed me that if I paid $80.00 now, we would discontinue service as I paid to get this over with. He took the payment and informed me that I had a $50.00 balance and that my contract was extended! I went nuts! I then hung up and called back and spoke with another woman who informed me that my contract ends in August, not October! It just got worse and worse every time I would call and the "ask for manager" did not work!

I waited to calm down and attempted to call again, hoping that I would find someone to help me! No such luck. I spoke with two more representatives as they apologized for any inconveniences, but no one would budge. Bottom line is, if I would have known all of this would happen, I would have just paid the disconnection balance ahead of time. All 10 representatives suggested that I suspend the service should I decide to return to DirecTV without connection charge. "No, they did not say this to me!" and to top this off, the last representative informed me that the balance owed for 3 months additional service would be deducted from my credit card. Never pay your bill online! Ever! I am a single mom of 4 children and I listened to the representatives as they suggested what I do. I did as they suggested and now owe three times as much as I would have if I just discontinued service 2 months ago! I am currently searching for another contact for I think that I am just being pushed around the block!

When I made the appointment, I was told it would be $50 to have the boxes connected and run line if needed, and that was all I was told. I never agreed to an 18-month contract. She then told me that the confirmation e-mail for the appointment said that I had agreed to 'terms and conditions' and that when I signed the work order when the technician was done that I was acknowledging that I agreed to the 'terms and conditions' which included the 18-month contract. I told her that no one ever mentioned that part of the 'terms and conditions' was an 18-month contract, not the original person I talked to, not the e-mail, and not the technician. She said she was sorry but there was nothing she could do. I asked her if it made any sense to her to charge a person who can't afford the monthly fee $280. If I could afford $280, then I wouldn't be canceling. She said that she was sorry. I told her that instead of returning to DirecTV, which was my original plan, I'd be calling Comcast when TV becomes affordable again. After reading the additional complaints here, I'm waiting to see what happens with the equipment return and charges.

When the (poor) installation guy showed up at my house, he only had a work order for one installation. So we called DTV. The "gentleman" was less than cordial and was not helpful in any way. He stated that they do not make mistakes and that if my work order says one installation, that was all that I ordered. I explained that this is a recurring "issue" with DTV whenever any one needs something from them. I was required to pay an additional $49 for the second upgrade installation which again had to be charged to my credit card.

I opened my bill today and see that not only was I charged the two charges to my Visa card, he also charged it to my account, which according to everyone at DTV, is not allowed. I called the DTV customer service people and was transferred to the "installation" group. The woman was also less then helpful. According to her, there was only one installation done. She saw that there was a Visa charge, but if there was a second installation that I was required to pay it. I told her that I understood that DTV likes to rip off their customers, but that I ended up paying for three installations and that the one on my account needed to be removed especially since according to them, I cannot charge it to my account.

Instead of saying, "I'll take care of this and give you a credit", I was told that I have to prove that I was overcharged and that it could take a couple of weeks before a determination is made. So, now, I have to take time away from work to locate a fax machine (because I don't happen to have one in my house) to send her my proof and then on top of that, they want my credit card number.

These people are unbelievable. Not only do you pay $200 for a receiver, you don't own the receiver. You have to give it back to them if you decide you don't want to deal with their ** anymore. And the kicker is that you don't get any of your $200 back! I am in to them for five receivers so they know that they have one over on me. I explained that their customer service was non-existent. This company does not care in any way what their customers need because they have you so deep in debt to them that they will always win.

Without warning in February, I received a bill for $64 without having requested the service or at least DirecTV having the decency to forewarn us. I immediately called to clarify and again the person I talked to was just more interested in keeping me a customer than listening to my concerns which, in my opinion, is plain wrong. This time around, I had to go an extra mile to get re-assurances that the account had indeed been cancelled. I therefore contend that the account was cancelled and therefore should not give rise to any charges without my consent, in any case the receivers where disconnected and never received any service (their technical people should know this).

Additional charges for "PPV: “Shrek the Third” ADT on receiver 2347-541274" where levied at a time when both receivers had long been disconnected which by any measure is plain fraud. My contention is therefore that there is no contractual basis for these charges and should you still be in doubt about that, at least you should be aware that no transmission was received since August 2009 and therefore there is no basis for levying those charges either.

Earlier today I, again tried to address this with their staff Marina (Ref. no. **) and her supervisor Maria (Ref. No. **), but failed to cover any ground as their preoccupation was just parroting internal procedures and conveniently relying on a wrong note made back in August 2009 that, after initially wanting to cancel, "I agreed to a suspension of the account, having been educated on the benefits," to which I took great exception. I am not asking DirecTV for alms, but for all the information to be considered and whilst I thought that had been the case back in February.

Today, their staff told me that they cannot look into records of the conversation that I had when I initially called to cancel whilst conveniently relying wrong notes taken by the call center attendant in that conversation. Whilst the amount involved is not that big, a lot of my time has been wasted on this issue, and if this blatant disregard for my rights does not abate, I reserve my right to seek judicial redress, and based on my research, there is a lot of people out there who they have similarly treated with so little regard."

Well, 23 days later, they turned it off again so I called and wanted to cancel and send boxes so I wouldn't get charged for equipment. I have heard horror stories. I was told that if I cancelled, I could not make payments on what I owed and that they wouldn't wait until the first of the month either. They would take what was owed directly out of my account six days after cancelling. Since he left it on, I now owed bill for 3/14 to 4/14 because I had TV on eight days into new bill cycle.

Plus, they overcharged me on my bill but won't credit me. Well, they overcharged me until the bill is paid in full and that is only if I keep the service. They won't let me put it on hold until I catch it up as soon as I make a payment. If not the full payment, it will be turned on and if not paid in full by next billing cycle, I will owe another bill.

I don't want DirecTV anymore but I don't have the money to get it cancelled. Can they do me this way? Plus, they said that they would charge me an additional $69 for late fees for the past months that I have been late on my bill.

Once I got the service re-established, I spoke to a CSR and asked about getting the DVR service. I am sure I asked if that would affect my contract and he told me no. When I got my first bill after re-establishing my service, I thought it was rather high, but I assumed that it was for 2 months, (1 month ahead) no biggie. When I got my second bill it was the same amount. I called into customer service to ask what that was about. That's when I was told that my rebate had lapsed. I asked when my contract was up she told me it was 3 or 6 months after my original contract end. (Can't remember).

On March 24, 2010, I called DirecTV again because I was not happy with that answer and spoke with a supervisor. She basically told me the same thing with regard to the rebate and said there was nothing they could do about it. When I told her that I was going to cancel my service when the contract was up in lets say August 2010, she informed me that because I upgraded to DVR service. I had entered into a 2 year agreement that began in Jan. 2010 when I re-established my service.

She then informed me that she was sorry about any incorrect information that was given to me but too bad so sad. (not her words). I asked her why it wasn't reiterated when I suspended my service that my rebates would become null or would run out or whatever. She informed me that it was in the small print when I originally signed up for the service, approximately 5 months prior to the suspension which I initiated at their suggestion. Nobody informed me of any consequences of any actions that I took with regard to DirecTV and until the day I die I will hate the company and do everything in my power to help them go out of business

I informed him this was not acceptable. He spoke with his supervisor and they said they could install the HD DVR plus additional $10.00 a month and the wires would not be seen. After telling them I did not want to pay the $10 more a month, they said that was all they could do so I agreed to this. I also sent in a rebate as they told me so I would be credited for the DVR. I was also promised the local channels, and to my surprise, they were not included. Another false advertising. Then I get a call from my family telling me the TV has been disconnected.

To summarize this: (1) I set up bill pay on original order; (2) No bill was ever sent to me; (3) No local channels were provided; (4) No rebate; (5) I do not mind paying the monthly charges they have charged for February and March; (6) They are charging me an early cancellation fee of $485.00. I believe that DirecTV has not represented the true facts of what they offer and have not stood up to they were to provide; (7) I do not believe I should pay DirecTV any early cancellation fee; (8) I have excellent credit and have paid my bills all of my life as you can check to see. I work out of town and my family has been denied the use of TV. Having to pay $485.00 will be hard in these times to pay for something that is not my fault. Having to repair walls where DirecTV has run their cables, and removing the satellite dish that is buried in concrete.

I cannot discontinue service because I am in a contract (which I believed was a bundle contract) until July 2011. This contract that I am now in is not what I signed up for. This has caused us economic stress because the bills we are now receiving are not what we sign up for. It has also caused me mental stress by having to continuously call between the both companies with no resolution and lots of holding.

The problem is I had already sent a check to them which they cashed the same day as they took the money out. I called to explain this and I was told that I would have the funds credited to my account in 8 to 10 days. Ten days later, I called and was told by Kelly and Timothy that a check will be mailed out on April 9th. This is completely unacceptable. If you tell someone that they will have their money in 8 -10 days, they should get it in 8-10 days, not a month later. All I am wanting is my money back, not the runaround.

And then, they came over three days later and installed the system. They told the installer about the refer-a-friend rebate, and he told them to tell me, their son, to call DirecTV to make its on the bill. So I called, and they told me we did not qualify for it because we did it wrong (which is bull) because, one, they misled us.

I am not going to let this go. I will contact KAKE news and let them do a consumer report on misleading the public, plus if I don't get a response back from DirecTV, I will file a judgement against DirecTV. And if that doesn't work, I will tell all my friends and everyone I see that DirectTV are crooks and they mislead the consumers. I will not let this go. I have all the time in the world.

It's now six months later and the bill is now up to $656.31 including $420.00 for not fulfilling our contract and it continued to rise until the contract is complete. I just spoke with DirecTV and they claim that even though my husband was not informed of this contract, once the installer brought the equipment and signed off on the work, that was our contract. They are liars and falsely luring people into mufti-annually binding contracts without telling them.

This is theft at it's lowest level and I would like to be included to testify if criminal charges can be brought against them because they're doing this to all families and especially marketing to military families who often do not stay in one place for the length of the contract! I'm surprised the Marine Corps allows these criminals to operate on our bases. I'm referring to the insurance scams that ultimately led to soliciting being banned on bases. They immediately reported this to our credit agency and have bullied us with phone calls every other day and send threatening letters demanding payment and adding an additional $470 plus tax for an access card and remote that was sent with the equipment. As a military family with a fixed income, this has brought much financial hardship and distress with their aggressive tactics and unwillingness to work with us.

A week later, not even a day after I spoke to their representative at the company and told her I wanted a copy of any contracts that I held with them, they took out over $500 from my account. I don't understand what options we, as their consumers, have. I feel like I have been lied to by this company and because of them they took my mortgage money and I can't pay it. They have over-drawn my account twice and taken money that was saved to get my mortgage back up to date. I am in utter shock at this. I also don't understand what my banking establishment is doing especially after I have filed a claim that they are not and never have been authorized to access my account.

I asked to speak to another supervisor and was told by Edward he was the only supervisor on duty. I said"that couldn't be true." He said "well I'm the only supervisor here, were just going around in circles so I don't know what else to tell you. If you want to speak to someone else hang up and call back. I told him that I had already held the phone for over 30 minutes after being hung up on twice. I called back the next morning and spoke with another customer service rep who told me that I order the movies and I have to pay.

When I called the center to report this, they told me that rebate was never submitted. May I remind you that the "Rebate Specialist" supposedly help with this process. Anyway, I was told it has been longer than 90 days and that rebate is non-applicable. I called the Rebate Center and was told that 2 accounts were opened under my name(?) and that the rebate was going toward a second account. They recommended that I speak with Customer Service to straighten out the issue. The agent assured me this was a mistake and that Customer Service can give credit for months under the active account.

I followed directions and contacted Customer Service for the fourth time, only to be told that "There is nothing we can do." It's been more than 90 days. I was transferred. I can't tell how many different people and departments. I was on the phone for over 2 hours between Rebate Center and Customer Service.

I can't express the anger and frustration I feel. DirecTV is the worst company to deal with. I consider this to be white-collar crime. It is very well-orchestrated and organized to lie and steal from the public. I will need to pay $400 to cancel.

Several Saturdays were spent with a different mechanic/supervisor/contractor trying to fix the signal and each time someone was there, there was another position for the dish. I placed various calls and finally cancelled. They tried to charge me a $480 cancellation fee and I fought them on that because I paid all the bills they sent regardless that I didn't have a signal. So they didn't bother to charge the cancellation fee but left the dish sitting on my kitchen roof. Now my roof's leaking from various areas due to the huge holes that they drilled on the roof. I tried to contact them but was placed on hold forever. I don't know what to do with this company and I really think that someone should start a real investigation on this company.

A week later, no money was in her account. She called back another representative, said that it would be another 5-7 business days. After 7 days, she called back. Again, this representative said that it would be 6-8 weeks. On March 13th, I spoke with a supervisor and he said that the money should be in her account by March 15th, still no money in her account. On March 16th, I spoke with a supervisor, Eric, who stated that it would be another 30 days before money would be credited back in her account.

Since the money was debited out of my mother's account her account was thrown in a negative balance. (Never has this happened before). She is retired and lives on a fixed income. Checks have been bounced for her house payment, electric bill, and phone bill. Every day her account is in the negative, $30 is charged to her checking account. This has caused her to become in debt for over a $1000.

After the install, I received an email instructing me to log in to my account and accept the rebate option. After several attempts online and many, many phone calls to customer service, I could not apply for the rebate online and customer service never implemented the rebate. Each time I phoned, customer service stated that they would apply the rebate and as of January 2010, the rebate was never applied. When I phoned to cancel the subscription, they stated that they could escalate the change to corporate and that they would clear my account of all charges and of course, they never did this either. One week, I received a bill for $60 and the next week it was $237.00.

I just want DirecTV to remove the early termination fees from my account because they did not provide the rebate as they agreed to and I was weary with having to phone them every month since September 2009 and get the runaround about the change to my account. I just want DirecTV to do the right thing when they can't keep their word.

I have called and called DirecTV. I talked to someone about this matter, the last time was in December 2009, and she said I owed them for receiver and I needed to mail it back, which was done. I received another bill and no one could tell me anything. I paid my bill up to date because I was under the assumption that I could transfer the service from one residence to another. The landlord was here to have me sign the papers for the new apartment agreement as well as my fiance as witnesses that can also verify that I was unable to have DirecTV. My DirecTV bill is now in the credit bureau and with a bill of $144.32. I'm trying to re-establish my credit. They said they never received the receiver and I'm billed up to October 2009. I'm upset. I'm unemployed and on SSD as well as receiving a service connection disability check. I don't know what to do and need someone's advise ASAP.

After many frustrating calls, technicians were sent to the house. It was Christmas Eve when they were to be here between 9 am and 12 noon. They arrived at 1:30 pm--two techs and a supervisor. After they left, the service was good for 12 hours and then it was worse than when they came. We called and requested new equipment. When we received the new equipment, we still had the same problem. They offered us a lousy $5.00 credit to cover our "down time." Gee, thanks!

They forwarded us to their Case Management Department who said that they could get someone out in 10 days! Ten more days without service! No thanks! We told them to cancel our contract! They sent me a bill for early termination fees. I disputed the fees and was told, "Sorry, these charges are valid!" Not in my book--they aren't! I am being held to a contract that states I will receive 99% signal! I didn't get that! What recourse do I have?

Apparently, there is an unwritten rule with DirecTV that states they have to make so many attempts to come to your house and fix a problem before they deem that you have a right to cancel! Many phones calls, three techs here at one time (late arriving), replaced equipment, and this isn't enough to validate terminating their ** service? On this date, I swallowed a bitter pill and paid the fees because I am working hard to restore my credit. But I will continue fighting this through JAMS (a company that mediates/arbitrates for the consumer).

When I called back 2 days later to confirm receipt, they couldn't let me know if they received anything and had no way of giving me any kind of contact info in the finance dept. So I then called my bank and had my customer service rep from bank of America call DirecTV on conference and spoke to Aaron (employee #399114) in which my bank of America rep asked Aaron 3 times if my account would be credited and Aaron replied "yes Ms. Walker will receive a credit" in which then my bank authorized a refund to me of all the over draft fees that accrued after the initial debit was made under the assumption per Aaron that I would be getting a refund.

So today, I called DirecTV again to finally reached someone in the finance dept (I googled DirecTV's finance dept and got all info, the same info DirecTV told me was unavailable). The woman in finance told me because I made 2 payments on the account within a 6 month period, I was obligated to pay the amount and she directed me to their terms and conditions page on their website (I'm still not a customer with DirecTV but she is referring me to their terms and conditions, I have never signed a contract with them) I read over terms and conditions and it says nothing on there regarding third party payments, nothing stating friends and family members are liable for their bill too.

So then Helen (finance woman i spoke with) let me know that she is about 98% sure that I will not be receiving a credit because I paid my grandmothers bill twice. This resulted in a whole lot of issues. I'm a single mother for one and when they took my money they took day care money for my daughter, they took grocery money so I can feed my daughter, they took my bill money for other bills that needed to be paid. I had to cancel my debit card to prevent anymore charges coming thru from them. I spent most of my morning at work on hold trying to straighten this out. This whole ordeal put me in a complete hardship. Not to mention the stress on me and how I'm going to feed my kid along with paying my bills so I'm not charged late fees for bills I really do owe. I sent a letter to DirecTV asking them to contact me but I have yet to receive a call from them and all customer service reps and supervisors I have talked to have been very unhelpful basically telling me to wait it out. I really am needing some help with this issue. I have never dealt with anything like this before and clueless as to what steps I need to make to get this issue corrected.

When I asked for the rebate package I ended up with barely any channels! Now they sent me a bill for $80. I called and told them I had checked my bank Suntrust and it was sent out. Two days later they canceled my service! I called and they said, “Well, you owed $60.00.” I said I sent them $80 so I overpaid and they still disconnected my service.

I told them to send boxes and I am finished with the company. I want to be out of my contract with them. They disconnected my service for no reason and did not follow through with anything and they want almost $400 for disconnection. Help, this company is scamming people nationwide.

I feel this company is taking advantage of us. Their sales people give special offer, so they could hook customers into signing up a contract for 1 or 2 years, then they change/increase the price after 6 or 8 months. They don't care. I'm writing this, because I need help. Who can provide me with a solution. I need to get out of the contract, or they must place replace the DVR Box with a standard box, before my TV gets damaged.

Please let me know. I have medical conditions which given the amount of stress I've been under have only made them worse. I feel that I've been lied to just so they could sign me to a two year contract. Again, I even asked them for anything they have in writing indicating a two year contract and they only sent me out a paper with a contract, but it didn't have my signature on it. I don't know how to resolve this at this point. I've agreed to a year verbally, but I never said anything about two years and neither did they.

I called DirecTV, pointed out that I had cancelled the installation and they needed to refund the charges. I was told a check would be issued in 6-8 weeks. Six weeks later, I called to make sure a check was on the way and was told there was no record of a check being issued but they would send one out in 6-8 weeks. Seven weeks later, still no check, so I called again and was told the same thing, "We'll make sure to get that request in and you'll get a check in 6-8 weeks."

Another seven weeks later, I just called, and was told again, "Oops, no check, but we'll get that request in for you and you'll have a check in 6-8 weeks." When I asked to speak to a supervisor, I was told they were on the phone and unavailable. I asked for one to call me back and was told they were an inbound call center and could not return calls. I am extremely frustrated and feel that DirecTV basically has stolen $128 of my money and is refusing to give it back. I am unable to get anywhere with them to get this money refunded to me. Anything you can do to help would be greatly appreciated.

I called in January, 2010 and was told to contact them again in "late March". I emailed on 2/1 at 11:38pm and was answered on 2/2 to call in March. I called again on 3/1/2010 and was told I needed to speak with a supervisor. After holding for over 45 minutes, the person who was "helping" me got back on the line and suggested that I call back around 7pm when they weren't so busy. She assured me that she had attached a detailed report of my issues onto my "files".

The night of 3/1/2010, I did call back and got another customer service "representative", who said she would transfer me to a supervisor but not before trying to help me herself! Of course, she could offer nothing. After holding and then having her get back on the line to try to "assist" me, I finally got a supervisor. This supervisor listened to my whole story again and kept telling me that the best she could do was $5 off for three months. Every time I objected, she put me on hold. After at least 45 minutes of this madness, we were "mysteriously" disconnected. I felt strongly that she had just hung up on me.

At this point, I was so angry and it was so late at night that I did not attempt to call back, knowing that I would just have to repeat the entire process. That night, 3/1/2010 at 11:41 pm, I emailed their customer service dept. and related this whole, long, sad story to them. I also informed them that at this point, I didn't even want to use their services any longer and that I would be contacting Oregon's Attorney General's Office and the BBB the next day. I asked them to please respond ASAP and gave my home phone number.

At this point, I received an answer on 3/3 at 5:53 am, informing me that the best they could do was to offer $5 off per month for six months. I responded that this was unsatisfactory and that I would be submitting my claims henceforth. The reply I received on 3/3 at 1:27pm was about how very sorry they were that I was still not satisfied and they would have a specialist contact me! She did by email and she told me that the $5 per month for six months was the best they could offer and that they would respond to any claims to the BBB or Oregon Attorney Genera's Office. That is as far as it has gone to date. I will file my claims with BBB and AG's office tonight or tomorrow.

I have been searching around on the internet and have found a multitude of complaints about this company's deceptive sales practices, all which I can attest to. If I could afford to be part of a class action lawsuit against them, I would do it in a heart beat. Unfortunately, I don't even have the funds to pay them their "ransom" each month. At this point, I have not canceled my account nor filed any claims and am wondering if I should cancel my credit card and change banks before they try to stiff me with one of their early termination fees before I even have a chance to fight them? Any advice would be most appreciated.

I still have no idea if my rebate went through and have no way to find out, because I never spoke to her and could not answer, nor could I find info on your web site that did not go to where I looking without sending me to a site for "special/new" offers for other services. I still don't what services I do have because I can never get a straight answer without being sent somewhere else. Is this how you usually handle new customers? If so, I'm afraid at this time, I would not recommend this service to anyone if this is the way you handle new customers. Thank you in advance for your quick response as I'm sure that this matter will be rectified soon. You should know that I won't be available after 3/11/10. I will be recovering from surgery (hence my orders with Verizon).

This was just the beginning of the troubles. The account always was more than the agreed and we came to the point where we were again going to be moving to our home now. We cancelled the service in that location in Delhi, two months later we moved to our new home also in Delhi. There we didn't carry the DirecTV with us. In fact, we had cancelled it August or September. It was hard to remember because it had been some time. I believe that it was August.

We spent our first month in our new home in October. After moving into our new home, we received a bill for two months of service. After many phone calls trying to explain that it was cancelled, that we didn't have any TV those two months, they billed my girlfriend's card without her authorization. She had made a few payments wit the card and they continued to use it even after she asked them to take it off file. So we had been billed and were upset, but just paid it and felt helpless then.

So we were instructed to mail the leased receiver back or again, we would be charged. We did that in the time allowed. Then on 03-01-10, we received another bill from them after we had already thought that our account was closed. It was for 5 adult films, 11-16 11-13 and so on. I was like, "oh my God, we don't even have the service". So again, I made a call.

I was told by a general operator that it was from 11-16-2004. I was amazed. They said it was inside the box in a chip and that is why we never were billed. Well, we were never billed because we never even had the service. So I asked for Shawn, the supervisor there. I asked him the same. He insisted that it was us and basically said we had no choice in the matter, I couldn't even get him to listen to me. Charges like this are billed every month, not six years later! With no concern to the facts, he said the charges were ours. They are $18.96, it isn't a ton of money but now it is principle. My girlfriend is actually the one who talks to them all the time, so she can answer any questions that I can't. Please help get our money back!

It’s been more than 2 weeks (the limit they gave me for a reply when I called). I did not sign or agree to anything besides the rebate and the service with the rebate. I have a family of 5. That money could have been used for rent. Instead, it was wasted for something that was not my fault!

I have no trees or building where I live so what's the excuse?! Then they wanted me to pay $150 for a service call which I refused to pay so they told me there's nothing they can do about it, that it's normal. What's normal about that? It breaks up ever day. So they told me to sign up for insurance which was $5.00 extra a month, which at that point I had no choice it's either that or pay $150.00 out of pocket. So they came out and tried to fix it, it worked for a day, then same situation occurred, the TV cuts in and out.

So then I told them to cancel the service because of this problem. They told me I need to pay $650.00 cancellation fee. I was never told that would be the amount, that's insane! I wouldn't have signed up with them in the first place, plus their customer service is the worst. They all transfer me to someone else, I am on hold for 20 minutes, sometimes with nasty people. I don't know how they advertise 100% customer service. They're the worst ever.

I changed over. I completed the rebate and mailed in. I could not complete online as I was home on medical leave and had no access to the web. DirecTV now are claiming I never completed this form so the offer we both agreed to is not available to me. So to keep the service I have to pay $83.52 a month or I could down scale to another package. I said no. I want what we agreed on. They said no. So I said I want to stop service. Then Rodney, the supervisor, said DirecTV would bill the credit card on file $400. I said not that is not my card. He said it doesn't matter. He refused to consider giving me what we agreed on. I do not have the funds to continue and do not have the funds to buy them off. I just want what was agreed upon.

The consequence is that they are invading my space! I unfortunately will have to deal with them calling me for another month. And the calls are coming in at 9PM when my children are in bed! I don't even allow my family to call past 8PM.

My argument is that if I had been able to upgrade, they wouldn't have charged me $300.00 and I still would have needed new equipment. It's not my fault that I don't know where in the sky the satellites are, and that when I signed up for standard service, I would not be able to upgrade for 2 years. I have to pay $300.00 for cancelling the service.

Because of this, several of my payments in my checking account had insufficient funds including my mortgage. I have $270 in insufficient fund fees because of this as well as the return check fees from my mortgage company and the other accounts once assessed. I will never recommend DirecTV to anyone. I will make sure I do the very opposite of this. I have never had an account do this, not even city utilities.

All the while, we are paying our monthly bill! This past weekend, we received boxes from DirecTV thinking it was the new equipment that was promised, but it was not. The boxes were empty. Monday came and I found that DirecTV put a hold on my bank account, mind you they are not authorized to use my account since the DirecTV account was in my husband's name and the bank account is in my name.

DirecTV charged my bank account 4402.44 without authorization. We received no bill stating that this amount is being owed. What I did receive was a statement showing a zero balance on the account with credits given to us by DirecTV because of all the problems we had been having. Basically, DirecTV took money from my account without authorization. My bank says they are unable to do anything and DirecTV refuses to give back the funds. How is it that in America, these large corporations are allowed to do what they want? How can I get this resolved? To anyone that is reading this, don't get DirecTV, you will regret it!

They charged my account $110 plus tax the day before they were placing the funds back on my debit card which in return changed the amount to a lesser amount than what I was supposed to get. I called them and they wouldn't do anything but tell me that I would have to wait another 30 days to get it back. By then, it will be used up on my next month's bill. I emailed them so that I could get responses but still it was nothing good for me. I tried to call but was repetitively hung up on when I asked for a supervisor or one would get on the phone and be very, very rude. I don't understand them at all.

I was also told that someone made a mistake and that was the reason why my refund took so long and that someone else made a mistake on charging me that $110 plus tax. They knew what they were doing. I received an email today from David ID# 419219 stating that he understood that it would be frustrating but they would not be issuing a refund to my debit card and that I would just have to use it up with the monthly charges. Where does DirecTV get off telling people that they can't have their hardworking money? They are definitely not a financial institution and we work hard for our money.

Result we have been without service on four different occasions for periods of up to two days. Currently, we are without service and are canceling. I am handicapped and therefore it is impossible for me to complete the physical testing steps required. I will be charged $480 to cancel a service that is non functioning.

Later on, I got another statement with a zero balance which I was happy to see, thinking it was over with DirecTV bill. But now, at the end of February, I am getting another bill for $33.92 for service period February 20, 2010-March 19, 2010. I called then, and I was told this was for movies that I have to pay. My service is being cancelled since December. Help. I don't think this is right.

When the installer came out, it was determined that he was unable to get an HD signal so I opted for regular service as opposed to nothing. I had to verify this via phone w/ customer service (which the installer called). When I received my 1st invoice, I noticed that the rebates were not showing. I emailed customer service and was told that because the original order was cancelled, all of my rebate information were wiped out. This information was not provided to me when I spoke to them on the phone or I would have simply filled out the online forms again.

After several emails back and forth to customer service, I finally spoke to a gentleman who stated that he would go ahead and process the Visa and I would receive it in 6-8 weeks. 3 mos later, I called again to check the status of my card and was told that I was no longer eligible because it had been 90 days since the installation. I called the 800# and spoke to a gentleman by the name of Gino. He stated that he did see on my account all of the issues I had trying to obtain this card. After being on hold for a few moments, he stated that I meet the requirements for the rebate and would receive a card in 6-8 weeks. After explaining to him that I was already told that the last time and received nothing, I would prefer to have his statement in writing, he told me there was nothing he could do.

I asked to speak to a Supervisor and was connected to Elvis, Emp# 43526. He confirmed that I would not be receiving any written confirmation in regards to the gift card. When I asked why he could verbally confirm but not provide this confirmation in writing, I was told that it was policy. I asked for a copy of this policy and was told that I was not allowed to receive a copy of this policy. I asked to speak to someone else that could help me and was told that he was it. There was no one higher than he. He asked if I wanted to send a letter to the president and offered a PO Box but no physical address and/or name. After going back and forth with Elvis for approximately 20 minutes, he offered to connect me to a "specialist" at a different location and I was disconnected.

Between phone calls and emails I have spent more time/money on this issue than what the card is actually worth. It is mentally exhausting to have to deal with such incompetence and this company should really be investigated for fraudulent practices.

The representative then told me that when I upgraded to HD, I was automatically entered into a 2-year contract. I told the representative I never agreed to any contract nor was I told at the time of sale that I would have to enter a new one. I asked that the charges be removed. The representative told me to take it to customer service via e-mail which I did.

I have tried several times to explain to DTV that I didn't agree to any contract. DTV maintains that it is perfectly legal to put someone under contract without them knowing. DTV refuses to remove the charges. I then asked DTV to provide me with proof that I knowingly entered a contract prior to or at the time of sale. DTV says they don't have any documents of proof, but they still refuse to remove the fraudulent charges. This is a scam that has to be stopped.

When I signed up with DirecTV, I didn't have a credit card and paid my start up costs via Western Union. So, I never gave them permission to store personal info for their elected use, and I just got the card they charged about a year ago, so I didn't sign any agreements since then. They never sent me a final bill showing all charges and just charged my credit card $188.00 and some odd change. A bank fee will be charged when the transaction is posted, forcing me to be more in the hole.