
Ruby Receptionists Reviews
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About Ruby Receptionists
Ruby delivers virtual receptionist services. The company specializes in live call answering, appointment scheduling and customer engagement for small businesses.
- Excellent call quality
- Quick response times
- Flexible hours of operation
- High costs for services
- Poor customer service experiences
- Billing issues and unexpected charges
Ruby Receptionists Reviews
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- 4,697,285 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 10, 2023
I heard about Ruby from a podcast I listen to almost every day, so I decided to give Ruby a try. I have been with them for two months and will switch to a different answering service. They provide my customers with attitude and are not personal whatsoever.

Thank you for taking the time to provide this candid feedback. We want to express our genuine apologies for the frustrations you experienced.
At Ruby, we take immense pride in our 20-year history of supporting the SMB community, and we remain committed to delivering exceptional service. Your comments serve as a critical reminder of the importance of constantly striving to meet and exceed our customers' expectations.
We welcome the opportunity to partner with you again and rebuild your trust.
Reviewed Dec. 2, 2022
Let's see, rep misinformed me that if I have Google Voice (GV) then perhaps a very portion of the calls would not connect. After the switch, it became clear that 30-40% of calls were being dropped or not connecting. Solution they proposed was to port over my GV number to Ruby. I did that and quickly found out that I can't use the Ruby app properly as it does not sync up well with Clio. Apparently there is a limitation on how many contacts I can sync up with their platform. Have no idea why they have a limit.
Connecting Ruby to Clio does not work properly as it does not fully pull contacts from Clio. On the settings section, there are three dots that are spinning and nothing happens. So, to make calls I had to manually enter the number and dial out. So backwards and garbage compared to GV app. Now I have to port my number back to GV and come to find out I can't directly do that. I have to first port it to a cell plan, THEN port it to GV. I have already paid GV $3 to port out, now have to pay $20 to port in and who knows how much to get a cell plan to port my original number from Ruby to cell company. It's a giant mess.
Aside from that, the receptionists clock in more time than it takes to take in basic information such as name, phone number, email and a brief explanation of what the call is about. I found myself going through logs and seeing 3 minutes and up to 5 minutes charges where the only information provided was name, phone, email and one line explanation of what the call was about. I don't need to supervise the reps. It's a complete waste of my time. I'm going with Smit. AI as they only charge per call not by minute. And certainly not for any spam, solicitation or dropped calls that they can't determine it's due to spam or solicitation. Don't waste your time, go with another company.
Reviewed June 10, 2021
Core Values not being practiced! I am going to a Dr who I recently gave 5 stars to for his excellent service. Unfortunately, today, I had an interaction with this answering service that my Doctor's office is using and it was the worst experience! I called to reach my Dr regarding an order that was supposed to be shipped to me 10 days ago. I was frustrated because I can't get a callback.
I called the first time and the young lady who actually works in the front office answered and asked me if I could hold. I said yes, that's fine but then I was transferred to this answering service personnel. As I really needed to speak directly and have tried calling the other day but to no avail, I became frustrated and I kept calling back in hopes to reach the office directly. The tone of voice with the last receptionist was condescending. I told her It's ok, I do not live far and will just stop by the office. She told me that I am not allowed to stop by, I need to make an appointment. I tried to explain that I already had the appointment, but she didn't want to listen. Her tone and attitude does not represent their core values they show on their website. As a professional, she should know that, especially post Covid, people may call upset and frustrated.
Ruby claims that "Any interaction, however brief, is a chance to make a positive impression for our customers, so we put care into each detail, from the words we choose to our tone of voice". Ruby is about doing something because it’s the right thing to do, not the thing we have to do. We’re about doing something because it’ll make someone’s day that much better. That isn't even close to what I experienced today! SHAME ON YOU!!
Reviewed Sept. 18, 2020
I reached out to them using their own chat service to request information on receptionist and chat services for legal services. The rep was very nice but refused to pass along my information without a phone number. I provided it, but asked specifically that they not call me unless we scheduled a phone call. I was lead to believe they'd transfer the chat. After no response for 5-8 minutes I read the chat again where essentially I was told they'd get back to me at some vague future time. About 4-5 hours later I received a call from Oregon on my cell which I picked up, the sales guy didn't know how he got my information, and appeared confused and uninvolved. I could go on but the bottom line is: if they can't use their own services effectively how do they expect us to trust our businesses with their services?!?
Reviewed July 28, 2020
I signed up with this company and was billed for dates of service spanning 2 weeks prior to joining. They behaved like it was okay to bill me for time that I was not signed up with them. They answered my phone 3 times and once the call went to voicemail. I do not recommend this company.
Reviewed June 22, 2020
This company has consistently treated me and my patients with professionalism and a friendly attitude. My patients really like calling in. Their customer service was super receptive to helping me word my business's script to avoid any confusions. When covid 19 hit and my business took a major hit, they were super polite about my needing to pause their services. They even waved the fees involved. At no time was my super-small business treated like a burden or like it didn't matter. At no time were my patients greeted by people who didn't speak English well, didn't seem interested in their job, or were too distracted by background voices to hear the patient. I'm really impressed with them.
Reviewed Aug. 21, 2019
They get you with the initial price you are comfortable with but they do not take care of the small business owner. Their raised yearly prices are blamed on other features. I will say their service has been dependable but we are never given a choice to opt out of their increases. NOT HAPPY with their constant raising of prices.
Reviewed June 11, 2019
Ruby claims to be higher quality answering service, and charges more per minute for such claims. We record all of our calls and track every minute the call went to their services. We started receiving extremely high bills from them and referred to our internal call tracking system. We found that they we putting 90% of our callers on hold the minute they pick up the phone, which to me is a terrible client experience from the start. They were charging for all of this hold time. They we also charging us for more minutes than they were on the phone.
When we questioned them, their response was that calls were placed on hold so they receptionist could review the company information before every call. It was a clever excuse to say the least, but we were told all of their receptionist would be provided training when setting up the accounts, and already know how to answer the call. I am normally not someone to leave a review but felt it was important to warn other businesses who may not have the same call tracking system in place which allowed us to catch all of the inconsistencies and dishonest tactics Ruby Receptionists was committing.
Reviewed May 24, 2019
I have used this company for years and years and years, and thought I was always happy with them to the point where I was no longer running tests of my own. Trying to demonstrate the service to a friend, I made a test call. To my surprise, after a long ring time, I was placed on hold, waited some more, and then got a receptionist. To my MUCH GREATER surprise, after some followup with Ruby, I realized I was being billed for not only the receptionist time, but the RINGING and the HOLD TIME. This is wildly unethical. I have used Ruby for a long, long time, but I think a breakup might be imminent. Very unfortunate and rather unethical business practices.
Reviewed Feb. 6, 2018
I hired this company. They used to be good, now they grow a lil in size and their customer service drops. My customer called me to speak with me, the call was not transferred to me. It drops, and guess what? Call Ruby has zero information to provide me regarding that customer. Stay away, SUPER RIPOFF COMPANY. STAY AWAY. DON'T SAY I DIDN'T WARN YOU. I AM A VERY UNHAPPY ANGRY CUSTOMER.
Reviewed Aug. 24, 2016
The voice on the service was easy to listen to. Real calm and polite. I think that helps with that kind of service. Also helps that the person was able to answer questions that people had. Answering all the questions I had and really understanding me. Then having the correct answer. The person not being of middle eastern background helped because I can't understand them. Their hours were great and they didn't seem to have downtime that would have affected our business. They were always on time and ready to work at any given time.
Reviewed Aug. 23, 2016
The call quality is great. I can hear every word clearly and it is great to use in the office. We use this answering service everyday and so far it's great. The reps were very knowledgeable and knew what they were talking about whenever we had a question or problem. They were always friendly and courteous. They always greeted us with a friendly tone. Their responsiveness was quick and to the point. Whenever I needed help, they would tell me the information that I needed in a very timely manner. Their hours of operation are reasonable. They are open pretty early in the morning and remain open until late evening which is works well for my company. They are a great service that I would use over and over again.
Reviewed Aug. 20, 2016
The call quality was okay. I would recommend this service to companies in the market. I personally feel that person to person is the best thing for companies. I found that the reps are very knowledgeable. They were polite and they were also very professional in everything they said. I was satisfied definitely with that aspect of it. Their rate of responsiveness was high. Even though I've heard people say otherwise at times, I experienced nothing less than stellar service. I would definitely say they know what they are doing. I found that hours of operation were suitable for my needs. I think anyone else would be very satisfied as well with the hours of operation. The time it takes sometimes can be a little off but once again I can't say anything negative about it.
Reviewed Aug. 14, 2016
The quality of the calls were great. I've never had such of a wonderful experience such as this. When I say quality, I mean top quality. When it comes to industry knowledge with this company, they take the cake. I've tried numerous of call answering services, but I've never seen any that could compare to do. The responsiveness is great and because of this, I use this service as of today. The response is clear and always understandable. I would definitely recommend this to others any day. The hours are great and very, very useful. I am completely satisfied with the hours and I am proud to brag.
Reviewed Aug. 11, 2016
I thought that the call quality was very good. We never had any problems to my knowledge. They were very professional and I thought a bargain for all they did for us. I thought their industry knowledge was more than adequate. They helped us with everything that they were supposed to. The responsiveness was very good. They always took the messages in a fashionable time and they were very professional and I would recommend them to anybody that I thought you could use them. For my company their hours were just fine. They matched up well with ours but I could see you with other companies having different hours they might not work but for us it worked.
Reviewed Aug. 9, 2016
I was able to be heard clear on the other side. I had absolutely no problem with the signal. It was very dependable and trustworthy for emergency situations. If trouble ever appeared I would be assisted by a patient rep and would feel at ease of my problem being solved as soon as possible. Waiting time was a breeze. They were quick to respond to my questions and did their best to help me with any problems I had for whatever reason. They didn't make me wait like normal reps. The time most definitely met my criteria and schedule. I am very happy with it being the way they present.
Reviewed Aug. 8, 2016
Quick, concise and polite people. Nothing negative to note, and we'll definitely use these services again in the future! Any issues were solved quickly and professionally. They all seemed knowledgeable and had no problem with explaining things to those that did not understand or needed things clarified. A bit of a wait, but really no more than your usual service. They apologized for waits, and gave an estimated response time in the case of another hold. Accessible hours, and didn't seem to have an issue taking calls close to the end of their operation hours, which is always commendable. Definitely recommended.
Ruby Receptionists Company Information
- Company Name:
- Ruby Receptionists
- Year Founded:
- 2003
- Address:
- 1331 NW Lovejoy St, Suite #875
- City:
- Portland
- State/Province:
- OR
- Postal Code:
- 97209
- Country:
- United States
- Website:
- www.callruby.com