Kabbage Reviews

We are a small business that have been using Kabbage for the last 12-18 months or so. No late payments (automatic withdrawal) and pretty consistent usage. As a result of Covid, Kabbage has now stopped lending. Our company is in a position of growth and relied on the Kabbage LOC when AR accounts stretched longer than anticipated. To simply pull credit that has already been approved even though our company's financials and revenue forecast only improved is very detrimental. I would like to recommend them, however, based on the lack of reliability I would only look to them as a worst case scenario. FYI Our LOC with Kabbage was $200,000.

I applied for a PPP loan with Kabbage, after few weeks I was informed that Kabbage could not verify my identity. Tried to get a hold of customer service for almost two weeks and nothing. Finally, today I was told that PPP SBA loans are closed. No emails, no follow up from this company. This company was not equipped to properly assist the millions of loan seekers, the SBA should pay attention who gets a license to operate with full service.

We submitted our PPP application through Kabbage with plenty of time before their deadline and satisfied the documentation requests. We did not receive a single email or any type of notification other than a pending status on the dashboard. Suddenly on 8/11/20 the dashboard changed to a notification that the PPP program has ended and Kabbage "unfortunately was unable to process the application before the deadline". I have been unable to get in touch with anyone at Kabbage to receive an explanation via email, phone or social media. Based on what I see here, on Twitter and on every other channel I can think of, Kabbage is terrible with respect to communication or any semblance of customer service.

I had originally applied for a PPP loan through Lendio by the original June 30th deadline. They referred me to Kabbage to continue my loan application through them instead. I struggled to complete my application because the website kept crashing and giving an error message. After talking with a rep, they had to reset the application completely. I applied all over again, only to get the error and crash message again. I waited a few days, tried one more time, and it finally went through.

About 3 years ago our business received a small $3500 line of credit from Kabbage. Credit used had been up and down. As of April of 2020 we had used about $2200. Then Covid hit and we asked for a 30 day extension for one payment. Great! They gave us the deferral. Went to make June payment only to discover they decreased my credit line to ZERO. We never had before or after missed a scheduled payment. Kabbage turned their back on small business customers so they could concentrate on doing SBA loans such as PPP. My balance is now at zero and I will looking at a new lending company. One that does not abandon good customers during a most difficult time. Note: This didn't just happen to us but rather thousands of Kabbage customers. All verifiable. From ex Kabbage user.

I just received an email that we did not qualify for a PPP loan because the application was incomplete. We called multiple times, emails and checked the website often. There was no indication that things were incomplete or any status update. I would stay away from this company as they are incompetent and offer an inferior product.

This company sets a new standard for poor customer service. I applied the PPP loan for my client 3 months ago. They refuse to contact us. Their support email is useless, emails are not answered. Stay away from this company. Kabbage - "We don't care. We don't have to."

I submitted my PPP loan application complete with all requested documents. 5 mins later I received an email saying "Please submit this documentation". Same documentation I submitted so I clicked the link just to go to a 404 error page. Calls go right to VM saying "Busy". Emailed 3x asking how to resubmit the requested documentation. Climbed thru the whole website. Nothing. No surprise. They canceled my application due to lack of ID verification. Wow... :/ The program is closed now. Thanks, Kabbage. You suck.

I have never dealt with a bank like Kabbage, very disorganized and no one has a clue about anything I signed my loan papers on July 14th 2020 and I still don't have my funds. They are not complying with SBA guidelines. I might have to shut my business down because these people don't have a clue what they're doing. It's really a shame because I hired another guy to start work and now I might have to let him go because I needed the loan to keep my operation going. This is a sad day when a company like Kabbage steals your loan money.

I filled out for the Kabbage ppp on August 6th. I then got a "Congrats, you have been approved for such amount." When I log on, it said in a box to go and sign docs below however, there is no down below. I've called at least 35 times to hear my time ran out after they repeated the same lines over and over again. I've emailed. I've tried to reach out to the CEO still nothing. I understand they are working hard. I feel that's not right for no one to get back with me. I pressed everything from 1 to 0 still nothing. I just would like for someone to let me know where to go from here, my 10 days to sign these docs are coming up and I'm just asking for some help. Thank you.

Having been a customer with Kabbage for over 6 years now, I took out many loans in the past for things like inventory and equipment purchases. I've always paid the loans back in full and on time. We had over $20K in credit with Kabbage up until this "pandemic" came about in mid-March. At that time Kabbage decreased our credit line down to $0, refused to let us take any another loan and said they're focusing strictly on PPP loans. I'm not interested in the PPP program and I just want to continue to use our traditional credit line to fund operations. They completely pulled the rug out from under us.

Kabbage quickly approved me for a loan. The last step was supposed to be for me to submit my banking info so that Kabbage could make two small deposits to verify my account. I was to then go to the website to confirm the two small deposits totalling 95 cents. After I did this I never heard anything else. I have a message on the dashboard displaying my approval amount, but there is also a message that states, "Please check below to make sure you've submitted your Uber-generated tax summary. Without this, we cannot disburse your funds. Once you've submitted these documents, we'll review them and let you know when your loan documents are ready to sign." This was copied directly from my dashboard. When checking below, there was nothing displayed. And there is no place to upload anything after the application is submitted!

About a week ago my husband was approved for a PPP loan, the money was sent, however our bank rejected it, because they wanted it to go to a business account, we'll even we tried called Kabbage for the 30th time, we couldn't get through, so we tried emails, Twitter, and Instagram in received no additional assistance. I thought this could help our business, however it's simply created more stress. I'm not sure if I will ever speak with someone. This is truly becoming a nightmare. What is the next step?

I cannot stress this enough, do not be enticed by the easy access that Kabbage makes the loans. They are 100% awful. Awful customer service (ESPECIALLY during COVID, they would leave dozens of voicemails about how we can work with you and help and then when you call them there is ZERO assistance). The Customer service was always extremely rude. Our bank accounts had been compromised and we asked for assistance or a month grace period and push it to the end and the lady legitimately snapped on me on that's not how this works and you have to pay with x days of your due to and you don't get a month your payments are weekly. NO, they were 100% monthly. I could not believe how rude she was.

I submitted an application for a PPP loan a couple weeks ago with Kabbage and I uploaded my 1090 as part of my application. However, I meant to upload my full tax information that was completed by my accountant, which has my 1040, etc. information that was requested by Kabbage. The website, though, didn’t allow for an amendment, so the only option I had was to cancel the application and reapply. However, once I cancelled, it wouldn’t allow me to submit another application. I later was notified that the application was approved (despite it being cancelled).

I was approved for a PPP loan and I was never able to accept the loan do to issues with their website. I called them over 50 times and sent numerous e-mails with no response. When you called your call is automatically dropped after a few minutes in the Queue. Now my PPP loan is denied because I could not take action and I am being told I can't apply for another loan. Worst customer service ever and their actions will have implications to my employees and their lives. I can't even apply using another lender. I would recommend never using them. Very disappointed.

I applied for a PPP loan with Kabbage over 10 days ago and still have not been funded even though the SBA stats that I have and provided me with my loan number. Kabbage is hold small business owners funds and it not right. Please report them to the SBA at **. Please submit a complaint is this has happend to your business as it has to so many. Kabbage should be ashamed taking advantage of innocent business owners in their time of need and from this thread I am not the only victim.

The worst lender for the SBA PPP loan. They sent me an approval email, and asked me to log in and complete the form. I logged in and it was a denial message. I checked my business account to find the Kabbage made two deposits of $0.31 and $0.78. I guessed they were trying to verify the legitimacy of my business account, but I never received an email about, there is no link in my Kabbage portal. It has been 3 days now I am calling them, and I have yet to find a way to get someone on the phone.

Appallingly bad customer service. Avoid at all costs. Was approved for a PPP loan two weeks ago through Kabbage and the experience has been a complete nightmare. Four different reps telling me I'm good to go and to expect closing docs within 24 hours. Then requests for more and more documents with a 72 hour lag in between, over and over and over. They already locked in my EIN with the SBA so I am stuck and can't apply elsewhere. I am truly not sure if this is a real lender or some sort of data collection scam - do not waste your time with Kabbage.

On the 28th of July I applied for PPP and within an hour I was approved. I uploaded all documents as well as my bank info for deposit. When I check my dashboard it says approved and to check the items below to see what documents are still needed. It shows my bank info which I’ve already submitted. I have emailed Kabbage. I have called several times only to be put on hold and then told I have been on hold too long and disconnected. Horrible customer service. I can not get any info from these people to what my status is. The deadline is August 8th. It’s been a week and I’ve heard nothing. Probably have to withdraw my application and look elsewhere. I am going to be applying for a SBA Loan soon and I will not use this company.

In this difficult time it is a shame a company play games when small business owners are struggling for keep business open and even feed their families. Kabbage approved my PPP loan quick, everything was fine but deposit account verification. I sent a void check with my info, also a bank letterhead with all my info.. After 20 days they sent a an email my offer has expired.. Are you kidding me!!!! Worst experience ever!. I lost time and other chances to apply with another company waiting on them. What a disappointment and a lack of professionalism!!. Kabbage has the worst customer service!!!!

Thank you so much! I didn't decide to apply for a PPP loan until Friday July 17th. Then read the list of docs needed to submit with the application - and decided to wait until Monday July 20th to get my office manager to help gather them in PDF format. I filed my application by 9:10 Monday morning. Being prepared, I had everything ready to upload, and the bank account number handy. The funds are in my account by 7:00 am Thursday. This IS for real. And it works very well - if you read and follow the instructions.

I filled out all the required forms and received an email that I needed to upload another document to proceed with approval. This happened 5 plus times. Each and every time I uploaded documents and listed questions and each time they came back with the same information. The document upload page is not accessible after the application has been submitted. There is no phone support, no reply to emails to customer support. I must have called 20 times, was put into the cue then hung up on after I was timed out.

So I am just going to try and run down what happened between applying around 8am yesterday (7/16.) At 10:08 am I got the Congratulations, **CC, has been approved a PPP loan for $**zx. I thought great, that was quick. The email states that when go back onto Kabbage, there will be some paperwork to sign. Over the course of the day, I read some reviews, and everyone's experience with Kabbage was different. Some people getting separate emails before an approval. Thankfully, I sent a DM to Kabbage on Twitter. He told me that because I had to manually add my checking account, and I had not confirmed the micro-deposits, THAT is why I could not see the loan docs. And it makes a lot of sense if you read the reviews, they should really change what the approval emIl says, letting us know that it's OK if the loan docs aren't showing up if your bank account isn't confirmed.

How is there not a class action suit already? I had a line of credit for years. Always paid on time, and paid off several times. Like many others, had my account frozen. Since pandemic, skipped one month, and have been making (scraping actually) weekly payments just to satisfy and show good faith. Learned those weekly payments are barely denting my balance, and also found my balance has increased over what I owed when line was frozen.

I was told I was approved and they never got back with the needed documents to be signed. After getting finally getting in touch with them after multiple phone calls daily I was then told it was an engineering problem. That I would be contacted the following Monday. Never heard a word back by phone or email. Finally on my Kabbage reader board they said my time had expired to accept the loan. Apparently SBA gives you 20 days to have required documents signed and returned (a fact they should know and inform their clients). I was then told on the reader board that I'd have to reapply and after a week I was denied. Customer service was outrageous if not nonexistent. I should have known not to use Kabbage when I signed up for their lines of credit with outrageous interest rates. Highly recommend you stay away.

I filled out all the required forms and received an email that I needed to upload another document to proceed with approval. The document upload page is not accessible after the application has been submitted. There is no phone support, no reply to emails to customer support. The other reviews posted refer to names the applicants worked with and what a great experience they had. This is the complete opposite of my experience. I'm applying for a PPP loan to survive the pandemic, and Kabbage has been completely unresponsive. Looking for other lenders.

We chose Kabbage to apply for the PPP program through the SBA and was approved for a loan. After approval there is a 10 day period that Kabbage has to deposit the funds into your bank account. The account they tried to make a deposit in was closed. So they required us to open a checking account and have a letter from the Bank with the Bank letterhead - My name - account and routing numbers - the bank's physical address and a signature by one of the bank's reps along with my signature. So we submit the Bank document and they connect the account to Kabbage but fail to make the deposit of the funds we were approved for. We have called and called only to have their automated system tell us our time on the queue has expired and hangs up. We have sent email after email after email with no response.

Their process is actually pretty simple and I like the fact that you get a line of credit so you can use what you need, when you need it. However, their customer service is the worse. If you ever have an issue do NOT expect to speak with someone. You will not get anyone on the phone, they will not return your phone calls and they will not respond to emails. It simply amazes me that a company like this has such poor customer service.

I was approved for my PPP loan on June 24TH. They stated that I must take the loan within 10 days of approval, or they would withdraw their guarantee of available funds. The only thing I had to do was sign the documents. Simple Right?? NO apparently not with them! They never sent me the documents to sign, so I then called and emailed for days; with no response. I logged into my account yesterday to check on status of loan and read that my application couldn’t be submitted before deadline.? What happen to my loan approval being guaranteed for 10 days?? Now I’m left with no funding for my business. I would’ve applied with other lenders had I’ve known that their guarantee meant nothing.

I applied for my business late Saturday. Woke up to an approval Sunday morning. Panicked when I saw no link to the docs to sign. Tweeted at them. Got a reply within an hour or two. Verified their micro deposit then #bam# the link to the docs was there. However yesterday they emailed stating I had to provide a brick and mortar bank. Caused me to scramble a bit but ultimately it worked out. Now I'm just waiting for the funds to post. They say 5-10 days.

Kabbage has been preying on small businesses throughout the pandemic by rushing to approve PPP loans and then going quiet and never servicing them. I even suspect they are holding my PPP funds from the SBA right now and not disbursing them to me. I submitted an application in April of 2020 and was immediately approved for the incorrect amount (they forgot a zero - why would I take a payroll loan for $2k???). After going back and forth for weeks, I finally got a correct amount approved but they never disbursed the funds to me. Now, they aren't answering the phone and they never reply to the ppp@kabbage.com email address from their website. Finally, the dashboard on my account when I log in states that they have suspended funding for the time being however, the SBA shows they have an active loan for my EIN. Even the SBA doesn't understand what happened. Do NOT do business with this provider.

I have submitted an application over 2 months ago. The application status says that application is being reviewed. I am still waiting. I have called many many many times. I have emailed many many many times. I have not heard or even was able to speak to a person. So if you have not applied here do not apply.

As many have explained. I went through the process gave all requested data and was sent an email I was approved then nothing. You cannot speak to anyone and emails are fruitless. This appears to be a scam. All I have to say my personal information better not be stolen!

I made the application of the credit that the government grants through the SBA and Kabbage told me that it did not qualify, they take the liberty of deciding who qualifies and who does not and that is not legal because the credit is granted by the government with government funds, they discriminate because they are Latino. I have all the papers in rules to submit said credit and they did not make the application, Kabbage denied me, they did not call me to ask me for additional documents, they did not verify my documents, it is a great scam this company. I hope that the government removes it from the list of companies working at the SBA.

The application process was seamless. Just pray you never need to speak with anyone. I completed my application on 6/22 and received a request for additional information on 6/25. Later that evening I received an approval email. When I logged into the website it stated ineligible. I emailed and called and received no response. I finally had someone on Twitter state they'd have someone reach out to me. The deadline is approaching and no response. The SBA has confirmed Kabbage has my loan approval so I can't go to another lender. How are you in the financial industry and unresponsive.

I applied for a PPP loan, was told I am approved & that I needed to go onto my dashboard & sign my loan documents. There is nowhere to sign loan documents on my dashboard. Yesterday I received an email saying I need to hurry & sign the loan docs and verify the deposit account or the loan goes away. I have tried calling & emailing Kabbage to get help. I have not been able to get anyone on the phone & no one is responding to my emails. This has been very frustrating & disappointing. Small business are getting affected by Kabbage inability to offer the service they offered. We can no longer applied for another loan. WE SHOULD START A CLASS ACTION LAWSUIT.

I finally got a call back and the issue was resolved satisfactorily. Thank you.

I had applied for PPP loan with Kabbage and I was pre approve with SBA loan, but I notice that kabbage calculated a wrong amount for my payroll. After I found out, I had return and updated my paperwork. I then contacted kabbage and waited online for about 20 minutes and a recording comes on saying that your time had expired and just hangs up on you. After a few days waiting, I had contacted kabbage and got someone on the line and I informed them that the amount was wrong and needed to be updated. The kabbage employee had said that they will let their dispute team and let them know that the application has a wrong figure and needs to be updated.

Our company has been with Kabbage for over a year. At first the streamline process was great and we were able to get a small amount with high interest because we were a new business and we're building our business credit. Their customer service was always "ok" and we have worked with many other companies like PayPal Loan Builder, Square Capital, Quick Bridge and Bitty Advance. The only company that would not work with us as we grew our credit was Kabbage and after this year we are done with their services.

As a small business we have worked very hard to secure capital to operate. We tried Kabbage, and lately our service with them has been discouraging. We do not recommend using this loan service provider. The best way to tell how a company treats you, is when times are hard. During COVID-19 we have lost everything. Kabbage, being one of the places we thought would help, did not. We have reached out to them multiple times and even multiple ways, by email, and phone. No response by phone or email. They demand outrageous payback fees and it's impossible to reach a supervisor.

I applied for a PPP loan in May. Two weeks ago, when I logged into my account it said I was approved and to sign the loan documents. However, there was not any way for me to access them! I have called daily numerous times and sent many emails - to no avail. I tried to cancel my loan - with no success. Now they sent an email telling me I had 3 days to sign!! I had applied with another company (which is allowed) and was denied because they said I was getting the loan from another company....I am so stressed out over this. They are very unprofessional and should be avoided at all costs!

Spoke to Tammie. Very pleasant experience, Tammie was very knowledgeable, very kind, literally trying to find ways to help me with my PPP loan, she is a wonderful person, Kabbage are lucky to have her on their team.

Applied for a PPP Loan. Received an email stating that I was approved. Then... NOTHING. Like others here, no further communication. Nobody replies to email. Nobody answers the phones. No loan paperwork. No loan money. I am stuck in limbo as I watch the PPP loan acceptance deadline approach. I can't go to another lender and the PPP program is about to end. AVOID KABBAGE!!!!

I applied my PPP from Kabbage and it calculated a wrong amount. After I found out, I returned the whole amount according to the customer service's instruction and he said that Kabbage will re-apply for me. Now almost one week after that, I never get a re-apply. I emailed kabbage, no reply. I called them numerous times at different time period, and nobody ever answered the phone.

I was informed to being denied based on failure to verify my identity. I waited over (2) months and with no response from the support. I explicitly emailed, please inform me any documents you may require to assist in the issuance of the loan to my small business, nothing no response. I feel it is a fraud, to the government.

I just read an online article in Forbes Kabbage PPP Small Business Loans. I got a good laugh that a respected media source like Forbes would feature a company such as Kabbage. Kabbage takes advantage of small business that hasn't been around long enough to establish credit or has a lower credit rating. Among the many negative aspects of Kabbage, the fixed-fee structure (meaning that early repayment does not save interest), non-transparency, monthly fees, and astronomical rates compared to other online lenders. Beware, this company is NOT a small business' friend.

I applied for a very small ppp two months ago. They have literally tormented me with document requests. No communication whatsoever from them. After all of this I signed in today and they turned me down just saying “not eligible.” No explanation and impossible to reach them. I am furious.

I applied for a PPP loan. I received an email that said my application is approved and request me to docusign. DocuSign errored out. I send them ten plus emails. No response. No way to know what was wrong. They offer no customer service. Phone calls are timed out after five minutes on hold. A terrible company. Now I am stuck. I cannot go through different bank as my application is already approved through Kabage????

I applied for a ppp loan, was told I am approved last week & that I needed to go onto my dashboard & sign my loan documents. There is nowhere to sign loan documents on my dashboard. Yesterday I received an email saying I need to hurry & sign the loan docs before June 10 or the loan goes away. I have tried calling & emailing Kabbage to get help. I have not been able to get anyone on the phone & no one is responding to my emails. This has been very frustrating & disappointing.

I applied for a PPP loan with Kabbage. Submitted all required documents. After trying to days to contact them for a status I get told that they needed additional documents (a utility bill). I sent it immediately. A few days go by no word from them so I called to get the status. I am told they need more docs. (Mind you online it appears everything good) Another few days goes by they ask to the micro-deposit confirmation, I provided that. Another few days another utility bill I also provided (2nd bill), tax return for 2018 - provided. Tax return for 2019 - provided, 2019 schedule c - provided, voided check provided. I was then told the check could not be stamped and I had to handwrite the word void, which I did - provided.

Kabbage did finally come through with the loan but only 3 stars for lack of communication and delays.

I wish I can give them 0 stars, My business have been impacted by the COVID-19 like any other businesses, I have contacted Kabbage via email and telephone numerous times, nobody answers, in March I talked to Tanner and he confirmed that they will NOT withdraw until they get my consent, they lied, they have been trying to raid my two business accounts twice a week, and they change the withdrawal amount and they cost me a lot withdraw fees INF (over $450). And on top of that they withdraw $2,220 dollars and made me miss critical utilities' payments, never never will I do business with them again. I have been trying to call them since my last March call, with no evil, they will put me on hold for over an hour and then hang up the phone, the website has nothing to do with and loan assistant except to do the PPP. Horrible, stay away from them, they have no business ethics nor compaction, they will get you bankrupted. Evil company.

I applied for a ppp loan through Kabbage on 5/27. The process was very easy, until it came to bank account information. I bank with Chase and was able to log in to my online portal. I even received an email that my bank account was successfully linked. Now today 6/2 I received my loan approval email, however when I login to sign my loan documents I am receiving a message that I need to verify my bank information in order to receive my funds. I click on the verify button and enter my routing and checking account numbers but it just continuously gives me a loading circle. I have attempted to call and email, has anyone else had this issue? Unsure of what I can do since I can't get through to kabbage to fix this.

I applied for a PPP loan which took over 3 weeks to have a response and only received that because I complained to the Better Business Bureau. It took another 2 weeks for the loan to be funded and again, response from Kabbage only came after I’d complained to BBB again. HORRIBLE COMPANY. Do not do business with Kabbage.

I was refused help with the PPP funding and I fit all of the necessary categories. 1) Kabbage said I had to be in Business in 2019. The federal program states as long as you were in business before FEB 13th 2020. They said OK. 2) Will need proof of payroll so I sent them my quarterly filings for the first quarter of 2020. They said OK. 3) "I am sorry. We cant help you because you are a Sole-Proprietor." Written in the Federal PPP loan is Sole proprietors are eligible for the program. They refused me and I fit in all of the categories. If you are not going to comply with the program maybe you should not be getting the federal money to hand out. I only was eligible for $30,000 so I am sure it is too small for them. I will never recommend them or use them. I will tell anyone who asks that they are not following the federal guidelines. Thank you.

I called several times regarding my payment. My Restaurant is close because of covid -19. They didn’t care. They charge me all the month payment which was due and active my auto pay without informing me. They just care for sucking out what you have in you hand. This is a pandemic. All of other loan departments they deferral my payments until August 2020. The only company that doesn't care is Kabbage.

I applied for a PPP loan. I received an email that said my application couldn’t be submitted, I should check my dashboard, maybe I needed to submit documents. No way to know what was wrong. They offer no customer service. In response to questions, they sent a form email. Phone calls are timed out after five minutes on hold. A terrible company.

I applied for a PPP loan with Kabbage. I was approved. Before I knew I was approved I applied elsewhere. I have been calling and e-mailing Kabbage for over 2 weeks trying to get somebody to with draw my application. I prefer to do business with somebody I can actually talk to. Apparently Kabbage is too busy for that. This is the worst problem I ever had trying to get in touch with a company. I was on hold for 30 minutes only to have a recording say, "I'm sorry we can not process your call." Stay away from this place!!!!

My PPP loan was authorized by SBA to be disbursed through Kabbage.com. I could not get hold of their customer service representative either through email or phone call for 20+ days. Shame on them! Now kabbage.com website states that I have not signed my documents to get my loan. So, they have canceled my loan for now. I am stuck as I can't re-apply for this PPP loan anymore. I called SBA to complain about kabbage's NO customer support, they are saying they can't help on this. No one answers the call or responds to my emails. Please, STAY AWAY from this lender!

I turned to Kabbage for a PPP loan when I had trouble with another company. It was very easy to apply for the loan through Kabbage, and Kabbage promptly submitted it to the SBA, and I received almost immediate word that I had qualified. Then, however, the process stalled. I was unable to complete the last step of the process, one step shy of being able to sign loan docs, and I received an online message to call Kabbage at the number listed. Problem was that they never answered the phone. Nor did they return numerous emails, and all the while the loan expiration date arrived.

They resolved my matter immediately and with the best customer service that I’ve known them to have. They must have just been logged down a bit but came through with my loan in a big way. Thanks Kabbage!

Updated on 5/20/2020: Howard has called and given me his direct number to resolve this issue. Thank you! I look forward to us resolving this issue and accepting my PPP loan during this difficult time for small businesses. I'm glad Howard is making this right!

Kabbage has not helped us during pandemic!! We have been with Kabbage for a couple of years, we were rather satisfied with them, we always made our required payments on time. No issues until the pandemic hit, and now NO help whatsoever, as other lenders are giving us at least 3 months with no payments or late fees. Kabbage on the other hand pays no attention to numerous emails and phone calls to let them know we cannot pay the payment they want. We can and are paying a much lower payment on our own. We had our bank reverse every payment we told them we could not pay, so now we are mailing our payments. They have offered absolutely no realistic solution, during this difficult time, it is as though they are oblivious to what is happening to everyone!! We will pay off our loan on our terms and never use them again!!

This company is responsible for willful neglect! You take on PPP loans to "help" small businesses and take on too much! No support! No documentation review, LOUSY and RUDE customer service! I am blown away with this company! STAY AWAY!

I received verification of my approval 2-3 weeks ago and have been trying to contact Kabbage to accept my loan and sign the necessary papers. I call 10x daily, emailed on numerous occasions and left messages. No response..

Kabbage is definitely worth the effort. Their process is simple, streamlined and fast track. I cannot thank them enough for the seamless process from application to approval. My bank FRB had recommended them. I was a little skeptical at first but decided to give them a try. I had all my documents and the approval took less than 2 days. I have referred many of my friends who are small business owners to try them out. Very impressed and satisfied with their services.

I’m so upset and offended!!! I applied for the PPP loan for small business and was denied.. They stated reason of denied Was criminal record report!! I don’t have a record!! I even paid 30 bucks to check to see what they may have seen.. Nothing just a traffic violation!! I called, emailed this company to get some answers!! I’m more upset that they are saying I have a criminal record then being denied.. If I could put no stars I would!!

My company had been approved for funds. Now for two weeks system will not allow me to enter requested info required to move forward. I have been calling and emailing @ kabbage support for days with no response. However their system keeps sending me notifications that I have until May 18 to accept the funds.... **.

This company has resolved my issues and I was able to sign my loan successfully.

Working with Nelson ** to finalize my PPP loan process has been fantastic. I was approved for PPP about a week ago and had to call to finalize my deposit instructions. But because of the high demand, I couldn't get through. I'd emailed as well but hadn't heard back from anyone. I decided to reach out to the CEO on social media and ask for his help. He responded almost immediately, the same day. And he put me in touch with Nelson on that same day. Nelson called me that day and was professional and patient. He walked me through the entire process to make sure everything was taken care of. The Kabbage team, from CEO to loan processor, is going above and beyond to make sure that small businesses are receiving PPP funding during these times. I HIGHLY recommend their service.

If I could have given them 0 stars I would have. During this time with the COVID-19 pandemic, we have had most of our lenders work with us on payments. We were able to get Kabbage to work with us on one payment for April (hence the 1 star), however, per their instructions to wait to call in 5 days before your payment due date, we have called numerous times, left several messages along with emails again following their guidelines. We have gotten no answers, no return calls or return emails and of course we couldn't get our payment stopped that came out on 5/9/20. I understand everyone is bombarded due to this situation at hand, but this is very bad customer service and will impact our relationship with them in the future. They even state on their message when you call in that they have added more people to their customer service team in order to handle the large volume of calls coming in. The lie detector determined that was a lie!

I applied for a PPP loan through Kabbage and a technical error in their software prevents me from signing the loan documents. I've tried contacting them multiple times through email, Facebook, Twitter, and phone. No response. Today they've sent an email that our loan will expire if we don't sign the loan documents. I am concerned that I will lose this loan because of their technical errors and I will not be able to submit a second PPP loan. As an agency that prides itself on advocating for small businesses, they are doing a terrible job in helping small businesses access the supports they need during COVID-19.

I Kept calling. Spoke with the best guy Caleb. Just call. And hang up and call again.

I have been trying to reach Kabbage since 4/27/2020. I have documented 44 attempts to contact Kabbage company on the phone and email combined. Kabbage company is not adhering to repayment schedule contractually agreed upon and has charged me late fees even though my automatic payment is active. I never authorize any of the deducted payments but yet Kabbage still deducts willingly every 3-4 days from my account, totaling $2380 from the time frame between 4/26/2020 - 5/10/2020.

While we understand that many companies are overwhelmed at this time, the mixed messages and complete disregard for the small businesses that Kabbage claims to support through the role providing PPP loans as representatives of the SBA is reprehensible. Our loan was approved by the SBA on 4/27. We filled out some additional information over a week ago as requested by Kabbage online to confirm that we are eligible for the loan as a small business with <500 employees, no subsidiaries, etc. We received confirmation at that time that we are, in fact eligible for the loan. The same message saying that they have everything that they need from us and that we would receive our loan documents to sign has been posted for more than 10 days now.

PPP was Approved 10 Days Ago. We Never Received Loan Docs! Now we are going to lose the loan. Have left tons of messages, emails and called non stop. So disappointing that the follow through isn’t there.

They have been totally unresponsive to both email and voicemails begging for them to respond back to me. My loan has been approved several days ago and no one will return a call or an email with the answer that I need to fund the loan.

I wrote a review about the lack of responses I was getting and quite frankly, the total experience I was getting. I took things further by reaching out on a social media platform to people who worked at Kabbage including the CEO and other leaders. To my surprise, I received a number of responses in the platform apologizing for the experience. Each mentioned how busy Kabbage was. Everyone that responded stated that would do their best to help me. I got word that everything was pushed through. I logged in and there it was, my loan documents and everything else I needed. I got confirmation of my loan amount and now am waiting for the funds to be deposited within 5-10 business days. I rated them a 5 now for the customer service ONCE I was able to get in touch with someone. Overall, I would give them a 4. I want and hope to believe that this lack of customer service is truly due to the volume. All in all, I am grateful.

Engaged with them to establish my business line of credit with promises of their timely reporting. Never happened. I viewed this as being a pay to play experience and went for the 70% apr (that’s what their fees and interest rate actually break down to) to expedite this process. They pulled all credit from everyone as soon as COVID started. Then as I was going about applying for EIDL and PPP loans I find out they never reported anything, they just took my money.

I had a credit line with Kabbage since 2019. I made payments on time every month and ended up paying the initial loan early in full and decided to take out some more money to finance some new inventory. Everything was going fine as usual and I was making payments without issue and then the pandemic happened and like many others Kabbage pulled my credit line, even though I had at least $20k still available to me, which put me in a bind. I thought I could rely on that credit line for my business if anything, like a pandemic, happened. At first they were understanding and let me defer 1 months payment and told me if you need more time or need to defer again just call us back and we will see how the situation is evolving.

I was able to get my loan issue resolved with Kabbage. If you need to contact them with a similar issue, use a Direct Message via Twitter. The response from the Kabbage team via Twitter was quick and resolved my issue before my loan expired.

Before COVID-19, I was a satisfied customer, but they have been a disaster to deal with during this already stressful time. I have to call multiple times a day every single day to maybe get lucky to get someone on the phone. I've gotten a person twice in the last 6 weeks. I've emailed, I've left voicemails and have received ZERO communication. Unlike other companies with whom I have loans who gave me extensions until we are able to legally reopen, Kabbage gave me a 7 day extension and then went ahead and cleared out ALL my accounts that have ever been tied to this business. I requested that my personal bank account be removed as I haven't worked since March 15th and need every penny for my family. Was told it would be done and guess what... they cleared out that account 2 days ago as well. After already clearing out my business account.

We were having trouble getting any help or movement on our PPP loan through our regular big bank and someone suggested trying Kabbage. We fairly quickly got an email saying that our loan request had been approved and that we needed to sign our loan documents, that they would be sent to us after verifying our ID. That was 9 days ago. And nothing. No way to find the documents to sign, no response from Kabbage despite calling, emailing, messaging through social media apps.

As many who have left reviews before me, Kabbage's glitch prevents the completion of a PPP loan. After having been approved, I received an email stating that I need to sign to take my loan and that approval is about to expire. The link leads to a dashboard with an error message that id documents are being reviewed with NO way to sign ANYWHERE on the site. Numerous emails are left unanswered. Numerous attempts to call are unsuccessful, as one gets placed on hold and then disconnected. Whether this is too small an operation to handle the volume (i.e. overpromise and underdeliver) or a scam... the results are the same. Do not ever expect to receive a PPP loan through these people.

Applied for PPP, got an email that I was approved and needed to sign the loan documents but now the website is not allowing me to get to those documents, they hang up the phone on you after 5 minutes when you call and are on hold, no emails are returned... we were told that we had until 5/13 to sign and claim loan. We have spoken to other providers but cannot secure a new loan because Kabbage already had an approval for us and that blocks other lenders from submitting. The survival of our business depends on this loan.

Update, Kabbage got my info over and approved for the PPP loan. I'm not sure if allowed but only thing I could do was email items to them as the site wouldn't allow me to upload but finally completed!

I was referred to Kabbage for a ppp loan because my bank wasn’t providing that loan and none of the others would do it for non existing customers. Everything seemed to go fine with the application which said I was approved for an amount equal to 2.5x my monthly payroll. I check in to the website 3 days ago and find there are a couple more questions to answer but my loan amount was suddenly 1/5 for what I was approved. I tried calling and emailing but got no where. Then the next day I got an email saying the loan was ready for me to log in and sign documents and I had until May 14 to accept the loan or the money would be sent back to SBA. But when I logged in, it had the lower amount listed along with saying I needed to answer those questions again.

Had Kabbage for years. In lean times we use our credit line to pay the loan. Now that Celtic bank has frozen kabbage credit line, we are expected to pay on loan as if credit line was still useable which it isn't. The Mother of all Class Action lawsuits will be the end of Kabbage and its fraudulent practices. The PPP BS was just to buy Kabbage time to try and recoup some money back so they could stay afloat. All Kabbage employees should be looking for work.

Applied, got an email that I was approved but needed to sign the loan documents but now the website is not allowing me to get to those documents, they hang up the phone on you after 5 minutes when you call and are on hold, no emails are returned... YIKES! Now I am stuck between a rock and a hard place.

I took 20 000$ loan with Kabbage even if I was aware of high fees. But what shocked me the most was how little paying the loan early affects how much you will pay in fees. The ways fees are setup is ridiculous. I paid half of my loan on my 1st payment expecting to see significant drop in fees for future payments, but to my surprise the fees for upcoming months payments were not reduced a dime. The fees you will pay are set fees and not the interest on remaining balance. You will basically be paying all the fees set in advance until the balance is paid in full. I tried to get hold of them with no luck. They won't respond to email nor voicemail. I wanted to get my loan fees recalculated because I will be paying off the loan earlier than planned. I planned for 12 months and will probably repay the loan in less than 6 months, but will still end up paying over 80% of the fees. This lender is basically a definition of predatory lender. Stay away.

Approved for PPP. Can't get docs, can't get anyone on phone, email, Facebook, or overnight correspondence. Cant go elsewhere as SBA shows approved. I applied for the PPP loan with Kabbage. I got an email stating they were going to do a test deposit into my bank account. I went in and saw the deposits and logged in. It said that my loan couldnt be approved due to them not being able to verify my identity. I called 20-25 times to no avail. I overnighted a letter to no avail. I emailed 5-6 times to no avail. I messaged on Facebook and got someone to respond, and they asked for my NACIS number which I Gave to them and then they went silent.

Like everyone else in this review, I applied to Kabbage 2 weeks ago. I submitted all the documents requested the day I applied. Within a 2 wk matter they have updated my portal requesting additional documentation and asking questions that have already been submitted and answered! Mind you, they do not send a email to you letting you know there’s been changes to your portal. Each time I found out by randomly logging in and checking for updates. So yesterday I get a email saying “you do not qualify, your application has been denied”. I’m like WTF— there’s no explanation.

I applied for the PPP back on April 10th. Only thing received was an email asking for documents that don’t apply. Can not get through to anyone. Went to my local bank and had a PPP check in hand less than 12 hours later. Just go to your local bank.

I have been a loyal Kabbage customer for 18 months. Given the Covid-19 situation, I made two calls and sent two emails requesting an extension for my May 2020 payment. I did not receive a response and the May payment was automatically debited from my checking account. While I realize things are difficult, I judge businesses on how they react when things are tough. Kabbage would receive an F for their poor customer service. I am paying off my loan and will then close my account.

I've done business with Kabbage for years now and have always paid on time, never asked for anything from them and rightfully earned that $29k credit line with Kabbage. My story is like a broken record here: I logged in to my account at the end of March and found my credit line yanked, with no explanation and no communication from Kabbage at all. I had to e-mail my rep and call them to find out what was going on. My rep told me that I would be put on a "fast track" to have my situation reviewed and have my funds restored. That would take 5 days. I asked what I could do to help my case and followed the rep's instructions.

They did finish the process. “Eventually“ shouldn’t have been that hard. People were nice just not effective in timely manner.

Please do not trust the positive reviews. This company is notorious for posting hundreds of positive online reviews. They continued posting positive reviews during covid 19 all while removing lines of credit from every one of their consumers. Please beware. They are known as a predatory lender! Do not submit your payroll protection loan through them. They are only fishing for getting paid on debts owed.

I applied early for the PPP loan, before the regs were in place for subcontractors. I was unable to edit my application, but did (a month ago) talk to reps at Kabbage. They were helpful at the time. Since then, as these reviews state, you can't get any response from the company, via phone or email. I have applied with Wells Fargo and Paypal as well- again, no movement. I, like a lot of you, haven't had any income in 6 weeks. This is extremely discouraging to read these reviews. Has anyone received any funding from Kabbage/SBA?

I submitted my PPP application a week ago, received an email with instructions to verify my bank account but there is no way of doing that in website. They do not return calls or email though I have tried many time during different times in the days. They will leave you in the phone to think someone will take your call and after a while waiting, you receive a message that your time has expired and that is all.

Tried Kabbage for a PPP loan. They don't return phone calls or emails. They repeatedly asked for the same documents. They took over 3 weeks to return terrible results. We went to a local bank. Problem solved in less than 72 hours.

I had a line of credit with Kabbage and all was fine until the Domestic shutdown due to Covid-19. I called and was able to defer payment a couple times for 3 weeks at time and I thought that to be reasonable. We could check in and see is the situation hadn't changed. Well today I logged into my account and decided to take a look at the list of transactions. Kabbage has been charging me weekly fees since the first call. They are not pulling these from my account but rather adding them to the balance. The numbers are not small either. Every week it's at least $125 but sometime $480 and $100. What's the point of deferring the payment if you are just going to keep adding all these to it? Is this even legal?

After having my good standing credit line deleted overnight I still ignorantly applied for my PPP thru them on April 7th. After nearly two weeks of back and forth trying to get all necessary docs they needed and didn't communicate to me the funding ran out. The following week I was assured that my application had been reviewed and would be submitted to the SBA "with everyone else's". No order as far as origination date, total BS. Over 7 days now. There is no way to reach them, phone, email, etc. This is unfathomable as a business owner. We understand the chaos that is occurring right now but to leave your clients helpless and in limbo like this is utterly despicable. People's lives are hanging in the balance and all I can get is a symphony orchestra on hold endlessly. There should be a class action suit for this.

We were urged to apply for the PPP loan through Kabbage. After our initial application, they do not return phone calls or emails, they repeatedly asked for documents I had already submitted several times and asked for documents that were improper based on our type of business. We submitted our application almost immediately and it has been more than 3 weeks with no feedback. Not a good company to do business with.

I applied through Kabbage for a Covid-19 SBA ??? as a referral from my online business checking account company Azlo. At first I could reach someone and the man was really nice. Now they ask, in my, online portal for paperwork a 1099 person doesn’t have, won’t respond to e-mail customer support e-mails and when I call the call “times out” and hangs up on me. Horrible, horrible experience. Sure glad they have all my personally identifying information. Stay far away from this company just as others have said!

As all the other reviewers before us have written...we have had a line of credit with Kabbage for over 10 years....as soon as COVID-19 hit they cancelled our line of credit with no notice and no reason! Applied for a PPP loan...what a nightmare...they asked for the same forms over and over again....said we were approved and needed to call in to link a deposit account. Good luck...no one ever answers the phone....after waiting on hold for ever...they just disconnect. No answers to emails. Steer clear of this company! All the 5 star reviews are fake or paid for!

I am in the same boat as the rest of the business owners writing reviews. Paid on time. Even paid off my LOC some months just to have it cancelled a few days ago. All the 5 star reviews are FAKE. You can tell by the wording. Pathetic way to do business Kabbage. Shame on you. GL fellow owners. Let's not have short memories when things return to normal and let everyone know how business owners were treated during this time by this company.

Use Kabbage often. Since the Corona logged in to make payment and discovered "zero" line of credit. Like the only funding they are doing is SBA..? Shows character when you're dishonored without notice. Like 70% plus interest was not good enough. They want government guaranteed repayment. Guess they are loosing tons of repayment money to throw away good customers. Good luck trying to reach anyone by phone. Says you have reached the limit on hold and disconnects the call.

"you are accepted" page. They do not answer or return repeated phone calls. They do not answer dozens of requests via email.

We have had a credit line with Kabbage for the past few years and never missed a payment on the loans we have taken. Without warning our entire credit line was cut off even though just a few months before they wanted to give us a larger credit line. We needed this to pay our suppliers during the COVID-19 pandemic but were left out in the cold by this company. I wouldn't recommend using them and we sure won't come back, ever!

Their online application was really easy and smooth on every step of the way. I have been in the business for 24 years and experienced few online applications over the years. This company really absolutely worth 5 stars.

My Business applied fo PPP loan from SBA trough our local bank on the day applications came out. Long story short! Kabbage failed miserably by failing to respond on time, asking for same info more than few times, never picking up the phone and never answering any emails. Horrible experience, end result.... we didn't get the funding we needed from Kabbage because they failed to submit the application on time, it was submitted almost two weeks later when funds ran out.

Worked with Kabbage for almost two years. Never missed a payment. Funds that would have been available to support small business was pulled without warning after last payment was made as coronavirus was emerging. Kabbage was not there in the time needed the most, and took away our chance to sustain business while companies wait for support from government programs.

Kabbage loans is all for helping you at first. After you're second payment they will drop your line of credit to zero and will not help you when you need it the most. I do not recommend Kabbage loans to anyone. After they dropped my line of credit their representative stopped answering phone calls and returning emails. Do not use this company.

I applied for the PPP loan on the first day applications would be accepted. Was asked for and additional form a couple days later, sent it in the next day and they replied back to me a few days later... still reviewing. Have tried to call many times with no live answer, have left messages with support with no response.

Like all others had a open LOC and been a loyal customer for years. Never late, in fact always paid back early. They intentionally cut all business credit lines when they got spooked about Corona virus. The CEO sends out a letter explaining it was done on purpose to create PPP loan avenues for their customers. O.K., we gave them the benefit of the doubt. Kabbage starts taking PPP applications so we apply. Fortunately, the painless multi step application process only took several days and waiting periods to complete. My application was finished the same morning that the funds exhausted. To add insult to injury we discover that they aren't even authorized to make the loans. WOW! This will be over soon enough.

My local bank recommended that I use Kabbage for the PPP loan during COVID-19. Kabbage has a horrible website, there is no way to go back and edit, there is NO customer service, no one answers calls or emails. They have my bank account attached to my account and there is no way of removing it. I can't even delete my account. I do not recommend Kabbage at all. After all the legal documents and my actual bank account were uploaded, the reason for denial was, "Unable to verify Identity". I don't know what more they could have needed.

Like others I’ve been a customer for years. Paid my loan always on time. They took my credit line away in the time we needed it the most. They will hide during the rough times from their clients and pop their head out of the hole when things get better. The CEO made a horrible decision as most businesses will tell them to get lost when they come begging for their business. They showed their true colors as nothing more than a crooked loan sharks.

I was grateful that one of Kabbage’s account health specialists, Jonathan **, was very helpful in recommending my colleagues and me to apply for small business loans during the COVID-19 pandemic. Since the SBA and banks were overwhelmed with requests after the CARES Act was passed, it was great to have a voice for the 1099 independent contractors and the self-employed individuals. Thank you, Kabbage and Jonathan ** for a great online experience while applying for a loan.

Kabbage froze my line of credit on April 1st along with everyone of their customers. This came with absolutely no warning. Our business is in the travel industry and is hurting heavily right now. I have called Kabbage literally every day for two weeks to see if they could possibly offer a forbearance or reduced payment plan temporarily until we can get back up and running. I’ve gotten a voice mail every time and no one has called me back. Since this covid-19 has started there been a lot of excuses and no help from them. In my opinion this is a very untrustworthy company. I will never deal with them again.

As all of the others here, my business line of credit was blocked around April 1st. That was done by reducing my limit to the amount that was due. It's interesting how they were so quick to increase the limit by a lot initially seeing that I was a good client, but now that things got tough and was actually the time that I would use did the complete opposite. I would not recommend Kabbage to anyone.

First loan in 2013, 26 loans later, March 2020, never missed a payment, without warning or notification, credit limit shows ZERO. I believe the other one star reviews with multiple HELPFUL. Kabbage may be a good company but they did not have MY back, seems they lack confidence in me and wants me to go elsewhere so, was tough, but I paid off my balance earlier today 04/05/20. My thoughts and prayers to all Kabbage customers, abandoned when we need so desperately.

First, I feel very strongly that the recent five star reviews are fabricated. After looking at other review websites, they have the same reviews. They are deleting comments off of their social media platforms to hide that people are upset. Once the COVID-19 issues started to show up in the US, I received an email stating how we are in this together...all that stuff about supporting their customers in a time of need. A couple days later my line of credit with shut down. I've never missed a payment and my business has not taken a hit. After reading the experience of others, they did this across the board. There was no heads up. To me, this is the opposite of what I would have expected from a business that has any amount of integrity. Like the captain of a ship pushing everybody out of the lifeboat to make sure they survive.

What Kabbage has done to us as customers equates to deceptive trade practices. Whomever these people are who are writing positive responses about Kabbage have neither reviewed what others have said or Kabbage has went on this site and made up these positive comments. It’s only a matter of time before this happens to them. I would suggest everyone disconnect their banking information from this company and definitely don’t apply for government aid from them. Their advice is GARBAGE. Please be careful in dealing with this company and on second thought don’t even deal with this company. They need to be reported because this is definitely deceptive business practices especially once you pay off your account and they 0 you out and say you are under review for NOTHING. They are probably sitting in line trying to get government aid off the backs of customers accounts. Hope their darkness comes to light.

Basically after 5 years I received the Dear John letter. "Take our money and pay us back plus interest or we will not loan you money again and take away your credit line." WOW shame on you. You are a DISGRACE. THEY WANT TO KEEP YOU IN DEBT. IF NOT THEY WILL TAKE AWAY YOUR CREDIT LIMIT!! It's been 5 months since I borrowed money from KABBAGE. Was paying $ 1000 back every month. Now when I really need it well let's just say they gone!! Closed my account. OF COURSE CURRENT BUSINESSES THAT HAVE OUTSTANDING LOANS THEY ARE HELPING YOU DURING THE COVID-19 that is still paying. They want their money. They just crapped on the customers who has not used them but still had a open Balance. Again WOW get away from them. They are not your friend!!!!

I just read your pathetic explanation of why you took everyone’s credit line away during Covid 19. I will pay my loan off and NEVER use your company again EVER!!!! You failed all of your customers like a thief in the night and pulled the rug out from everyone with NO warning. All of these other companies have stepped up by deferring payments and fees and you’ve done the opposite. You guys have tucked your tail between your legs and ran. You let your customers down when they NEEDED you the most. This is totally inexcusable and disgusting. I will NEVER come back. I hate your company for what you have done. I hope all your customers wise up and leave.

I was trying to be proactive and use my entire credit line during covid-19 so I paid balance in full so that was I can take advantage of 12 month payback and the next day after payment posted showed I have 0 available. This will and absolutely crush my business. I’ve been with Kabbage for 5 plus years, never been late and pay off my balances early. Totally disappointed in the company. Haley who’s been my rep lied to me saying they are just reviewing finances (which have gone up) yet they still 0 me out. Totally disappointed in this company. When it’s over I will still be ahead and I will never ever use these guys again.

I spoke with Frank ** about the impact of COVID 19 on my business which has resulted in a cash flow shortage. He extremely understanding of the problem and granted me a 30 day deferral which will help a great deal. Mr ** was very professional and just a pleasure to deal with. I am glad I am a Kabbage customer.

Kabbage came through once again. Thanks John ** for assisting us with our account during this difficult COVID-19 pandemic. He has always taken the time to understand our industry and gave us what we need to continue our business.

I was logged onto my Kabbage account to pay for some supplier invoices and found my credit line at zero. I've been using kabbage for years and I had a 20k credit line with kabbage that I was using regularly via Alibaba. All of a sudden today it's zero. I tried to call customer support and nobody answers. No answers from alibaba either. I was thinking maybe this was a glitch until I did some research online and found this site with all the other business owners saying the same thing happened to them. Shame on you kabbage and alibaba too, because they are partners. They dont seem to be doing a thing to address the situation.

I spoke with Tobias ** this afternoon regarding my loan payment due in four days. I’ve been with Kabbage for almost a year and they are very professional and easy to work with. Not only did Toby defer my monthly payment until next month, he immediately turned off the auto withdrawal for now. He took the time to carefully explain what I could expect and gave me his direct number if anything didn't happen the way he said. I appreciate very much that he took charge about the current situation is working with so many businesses impacted by the Covid-19.

Covid-19 brought a halt to our business, Kabbage is working with us to help make our payment! Thank You. Thank You!!! It's amazing what a phone call can do!! This company has been so easy to work with, They are out to help the Small Business People like us!

Due to the Coronavirus my business was closed down, and I had no income. I had a loan with Kabbage and they made it extremely easy to extend the payment for 30 days. It took 5 minutes on the phone and the representative was helpful and understanding. Thanks Kabbage!

Working with Kabbage from the beginning has been an uncomplicated process. They have been very accommodating, even during the Covid 19 period that we are going thru now. The account manager, Frank **, that I have worked with, is a very decent professional, exact to the point, understanding and compassionate during these rough times.

As many of you, for what I can read we all have the same issued with this garbage not Kabbage company. I paid off my loan always on time and without any notification they freeze my account or put it under review due to COVID-19. The main reason I used them is to have an emergency funds to keep paying my employees in cases of crisis like the one we are currently living in. What can we do as Business owners to get this company out of market, besides not doing business with them? Should we file a big lawsuit against them? This is totally an unethical behavior on their part.

I called in this morning and spoke with a gentleman named Tobias, regarding my loan payment due in five days. I’ve been with Kabbage now over a year and they are very professional and easy to work with. Not only did they defer my monthly payment until next month they took the time to answer any concerns and questions that I had. I appreciate very much that the company is working with so many businesses impacted by the Covid-19.

I called very stressed over a payment due in 2 days. I spoke to an account health specialist Jonathan W. He immediately reassured me that they would work with me. He took my large 1st payment that was due and cancelled it for April and actually said. “Let us take this off your plate right now so you don’t have to worry and can concentrate on being safe”. Amazing, amazing. Huge relief. I recommend Kabbage to everyone and have been telling other business owners that this is the type of company you need on your side during this terrible pandemic.

I have nothing to say but good things about my Kabbage experience. When I withdraw the money it’s in my account instantly. They have helped my business out a lot. I will continue to use them and you should too.

I'm been using Kabbage for over 2 years and I've been extremely happy with their service. Kabbage has been allowed us to grow as a small business. The customer service has always been exceptional. Our account rep has always followed up with us with our financial needs. Now that we are experiencing financial hardship due to the coronavirus outbreak, their communication has been excellent.

Have had a Kabbage acct for a couple of years. Use it all the time. Same as everybody else went online to Kabbage. Say 0 funds available due to coronavirus crisis.. Account under review. Very bad. No warning of any kind.

Tobias ** a representative at Kabbage was very helpful on options for deferment on loan payments. He explained clearly and concisely about the deferment process and made sure I understood how it worked. Having representatives like him effectively demonstrate how kabbage really cares about its clients.

Our rep, Tobias ** went out of his way to be helpful with our covid 19 loan deferral. They gave us an immediate deferral for 30 days and said they will work with us. Cant say the same about some of our other lenders...

Where's my credit line? What kind of Lending Company gives you a credit line and then takes it away during the worst time of need? Kabbage! I thought they were going to be a solution but they are just another problem. RUN!!

I have had a credit line for several years, always paid on time and my business revenue have steadily grown. From one day to another, in the midst of the Covid-19 crisis, they pulled my credit and many others as well. Unbelievable and unethical in a time when banks and other do the OPPOSITE, this company, which is funded by Celtic Bank, ruin small businesses. As I read this happened to many others, I encourage you to file a complaint with the Attorney General in your state. I did because this is shady and unethical behavior and they should be stopped. I have disconnected all my connections with them, make sure you all do.

We are importing supplies to help frontline workers. We have no negative history, flush with cash, and we go to use the line, make a purchase and they claim the line is under review. I then get an email stating due to coronavirus they have a hold on the line. I advised them we are supplying frontline, very stupid especially considering we wasted our time getting the line a few weeks ago. I want to have nothing to do with this company and I'm advising anyone we are helping what they did. Horribly run company in this pandemic.

3/312020 I have a message I cannot take loans at this time. I call and they tell me because of the current climate of the coronavirus my account is under review and I cannot take a loan. When? At the most needed time!! This is a dirty antic and I will not use them ever again! I hope the feds investigate this action by this dirty company!

I had a business line of credit of 22K for 4 years and I regularly used it. I had zero dues and my entire line of credit was available until the Covid19 pandemic hit. Overnight with no intimation, message or phone call my entire line was to Zero. Just when I logged in to draw from the line. This is the time I needed the capital most. This company just behaved worse than the shadiest bank or any financial company I have ever dealt with. I will NEVER EVER do business with this company again. I am glad I had no outstandings and I feel for those. There should be some consequences of this type of business practice.

This company doesn't even deserve 1 star. There should be an option for negative. I got the same treatment as others. As soon as the covid crisis hit they turned my account off. They have already collected 1 payment since the shutdown and will be collecting another in a week because they moved my due date up 6 days. Very shady for that. I had $19k available and now just $0. When we bounce back I will never use these crooks.

I have had Kabbage Funding since 2016. On March 7 that funding for no reason was frozen. I see that many other clients experienced the same thing. I have filed a complaint with the CO Attorney General. Kabbage is not answering their phones, emails or any other form of communication. They posted a ridiculous banner on their website that we should explore other forms of funding by selling gift certificates to our clients and customers! They have not updated their website with any relevant information for three weeks.

While every other reputable company out there is helping customers during this Covid crisis, Kabbage decides to do the complete opposite and yank a business's lifeline. I have been a customer for several years and have made on time payments every month. I signed into my account recently to find that my account was on review and ultimately with $0 funds available for withdrawal. I called them but they were unable to tell me when or if my account would be active again. In the meantime Kabbage is putting up a front like they care for their customers by offering a gift card program for customers to buy from you. I'm sure that will bring in much needed revenue, what a joke and insult this is. I am sure that this gesture will be remembered by many a struggling small businesses. I guess now we have to wait and see if the government through the SBA will bail Kabbage out.

Although the fees are high, the convenience of working with them was the selling point. Apparently though, nobody educated the staff with crisis management. I had 23k available with no loans outstanding..in a matter of days, it went to 7k and then nothing. No calls, no contact, no communication.... NOTHING!!!! When funds are needed most, they prove as useful as ** on a bull. Thankfully, I still have receivables but will never give them a cent of my money again. I pray the company folds completely.

They blocked the credit line when people needed it most. No communication. No notice. Guess what? No one’s going to care when things get better. This is the worst company you could get a loan from. Absolute cons.

Updated on 04/02/2020: Just like to post another review about my experience still as it is ongoing. On this site since I posted and others sharing the same experience there has suddenly been an increase in full star outstanding reviews for this company. Since reading them I noticed the same representative was mentioned in multiple reviews.

Their response to COVID-19 has been appalling. While you see lenders like Loanbuilder proactively give 30 days of no payments on their loans to allow businesses to recover, Kabbage's response consisted of: 1.) Locking down line of credits (even if you had 10,000 or 20,000 available, you can't draw it.) 2.) No response to repeated emails to CSM asking for some communication. I will pay off what I owe and take my business to reputable lenders.

I have been using Kabbage to help fund my small business. I have been a loyal customer. My sales have increased during this world crisis but on the 16th of March, my access to my line was stopped without an explanation. Is Kabbage in trouble? The first rep that I called gave me no information at all. The second time I called the rep said that the company is doing this a lot (blocking access to LOC) because of the Coronavirus. I thought at least he was being honest. Now when I see other companies working with small businesses to see them through this affair - Kabbage is doing nothing... shutting down access to good paying customers. So far as requested nobody from the company has reached out. In the meantime, I have taken the link to all of my accounts so they can’t just auto deduct future payments. They will get their money now when I see appropriate... not when they do.

We have been partnered with Kabbage for approximately 4 years. During this time, we have drawn on a regular basis to help pad cash flow and keep up with other relationships. It has cost us additional expense to which we did not mind since our partnership with Kabbage was solid until recently. Last month, our line was reduced by around $8,000 and then this month we were blocked from drawing because we are now considered ineligible. When we called in we were told we do not meet your criteria. Not a single missed or late payment in 47 months, what criteria exactly?

I started out with Kabbage because the process was easy. The rates were high but I was told that if I took a few loans and paid promptly my line would increase and my fees would decrease. Before long I ended up with a credit line of $32,000 but the rates were so unreasonable I could not take advantage of the credit line. The fees NEVER decreased. Then they dropped all of a sudden they dropped my line to $7,500. I used that once or twice and I've always paid as agreed. Now I receive and email that the fees are INCREASING. After all I've done to choke down their high rates and pay as I should this is how I am repaid. They are deceitful and dishonest in their business practices. RUN, RUN, RUN for your life.

Scummy, shady, predatory loan shark lending company that preys on business owners in need of quick funding. My loan ended up being like 40% APR. Those are loan shark rates. Auto debits your account, very little flexibility in repayment options. Avoid like the plague, look for any other alternative. Can't believe they are legally in business.

They harass you for your business. Once they get your business, they are relentlessly taking funds out to pay back the funding. In addition, they will randomly put holds on the account so you cannot access the funding. Completely useless and I found a better company within minutes. Do yourself a favor and go elsewhere.

I took a loan where I was told that there was not pre-payment penalty. I took another loan and this was not the case and I was not notified. I paid thousands of dollars in interest and fees on a relatively low loan value. One step up from a cash checking facility.

I have a great experience with Kabbage easy approval process. I've been with um almost a year and have had nothing but excellent luck with these guys. I would strongly recommend um to any small business owner who is looking for a short term loan. Excellent company to work with.

Kabbage was referred to us by our fleet card services. Got approved in no time but the interest rate was ridiculous. I told the account manager that I would be interested in using this in the future if we ever needed it with the agreement that we could work on the interest rate. The account manager reached out to me a couple times to work on "adding" business ties to drop the rate but always reached out at inconvenient times for me to provide the info. I received an email wanting to know if I would still be interested in using the funds available. I replied and said yes as long as we can still get the interest rates down.

What a nightmare Kabbage was! We planned to use them for a loan to purchase material on Alibaba using a Kabbage offering called Pay Late. We buy tens of thousands of products from overseas for our business. We asked Kabbage if we could pay off the loan using an American Express Corporate card from our business. We were told by several people this was 100% okay, there are no transaction fees or other fees. Only that we'd have to pay the 1st month interest. Sure, no problem. We verified this 3 times,....twice with Detric and once with Matthew. It was a nightmare to attach bank accounts, didn't work well, had to be sent to tech support. YES, shockingly, they want you to directly link your corporate bank accounts to their system so they can access your banking information. SCARY!

At first we had a positive experience with Kabbage. The review process was straightforward and quick. However, after borrowing and paying off regularly and on-time for a little under a year, the monthly payments became absolutely ridiculous. Our balance never went over $72K, but our minimum monthly payments went from a doable $3K/mo. to $9K/mo. then to $17K/mo. and now is at $24K/mo. because we could not pay the full $17K on time. What's worse, is that they can fully access our bank accounts at will and without warning. We have had them withdraw $11K automatically at one time and withdrawing another $3K from our other bank simultaneously, both of which bounced.

I’ll start by saying that after the run-around we received from Kabbage, our bank gave us a decent line-of-credit for 4x what we we asking for with reasonable interest rates, which we simply need for peace-of-mind as well as potential future growth of our 10-year-old small business. Why we hadn’t gone to our bank first, was because my business partner was on maternity leave, which caused a cash flow issue for which we thought Kabbage might provide some instant gap funding until our processes were running normally again. Wrong!

I took out a $10,400 loan on a 12 month payment schedule on 3/25/2019. Kabbage gives you a supposed payment that list your principal and interest which is extremely high interest ($702 mo. interest), by the way. My particular payment schedule listed my payments as beginning on the 4/28/2019 and ending on 3/28/2020. It also showed the principal and interest amount being paid on the 28th payment date. I needed the money, however, and I knew that I could pay it back in 1-2 months vs the year they were giving me. I figured I would only have to pay 1-2 months of this loan shark rate. But, lo and behold, when I went to pay off the loan on my second payment after already having made one $1567 payment the 1st month which supposedly included $866 principal payment, I find that my $10,400 principal is now $10,937!!!

I find it a little stressful to give a company full access to my banking info. Seems like they can use it to solicit other companies. I don't feel secure with their process. Its been over 6 hrs and no response from Kabbage. The commercial said 5 Minutes. I sent all info in and even emailed the support@kabbage.com email and no response. Hopefully on Monday I'll receive a response. Not at all impressed.

Dealing with Kabbage was quick but quite in depth. I don't mind that it only took 2 hours to be approved. Their website was extremely easy to use. It was not cluttered and had all the information and contact terms listed on the first page. Login was also very easy to figure out. Their guys were very knowledgeable, had plenty of information for me, and gave me all of the guidelines that I needed to know. They were able to credit my account immediately. They have the best terms and rates that I have ever received when applying for a loan. There was no hassle, I wasn't hurried into any decisions. I will probably pay this off in half of the time that it is required. I have been referred to them by 4 people who I know and will refer them myself.

Kabbage is on the cutting edge of something in this industry that is very refreshing. I would recommend them to anyone in need of a loan. The application process is very easy to get through and I am thrilled that I do not have to fuss with something complicated. I know what to look forward to in the future. The rates and terms are very easy to understand and I have no issues following them. I would be able to explain to anyone I could that needed help. The online tools are very easy to use and they provide additional assistance to people who are becoming self sufficient. Yay Guys way to go.

They have various terms and issues you can choose as well as high quality customer service that will nicely help you choose what option is best for you at that time for your business. A very easy and simple process that only takes a matter of time. They know what is the best options and know a lot of stuff about their business. They have guidelines that instill to make you follow for your safety and it for privacy reasons. They are smart and take the necessary steps to keep their business flowing. They have a great online customer service that makes it easy for the customer to choose options and not have to make a call and deal with any hassle.

It was decent and pretty good overall. Simple and straightforward enough.

The customer service support is very helpful and easy to deal with. They are available for questions and answer them thoroughly. I liked dealing with this company. The application process was easy. Everything was online and I had no problems with filling out the information. I liked the fact that I could apply for a business loan online without going to a bank. Their rates and terms were competitive and reasonable. Everything was explained on the website very well. I had no problems understanding the conditions of the loan and the agreement. The online tools that the website have such as the business loan calculator were helpful to figure out what my payments would be. I liked the fact I could determine my payments based on different loan amounts.

From start to finish I was helped each step of the way. The level of customer care was on obviously a sign that they truly wanted to help. Very informative and up front with terms, plenty of questions I had to ask and wasn't sure about some. They were helpful from start to finish. The online tools provided are something I would have to check into more of.

Kabbage is on the cutting edge of something in this industry that is very refreshing. I would recommend them to anyone in need of a loan. The application process is very easy to get through and I am thrilled that I do not have to fuss with something complicated. I know what to look forward to in the future. The rates and terms are very easy to understand and I have no issues following them. I would be able to explain to anyone I could that needed help. The online tools are very easy to use and they provide additional assistance to people who are becoming self-sufficient. Yay Guys, way to go.