Kabbage Reviews

Kabbage's Deceptive Business Practices. I had a line of credit with Kabbage and decided to pay off the balance in full so I requested the complete payoff and was given the balance. I tendered the entire balance per company rep only to be told that I incurred a loan fee because I didn't pay by a certain date. I was fine with that "loan fee" but come to find out there's more fees that continue to accrue even if you've paid the principal back early. Pay attention to what you agree to because Kabbage is very deceptive and I asked to have the customer service call reviewed to verify my claim. They reviewed the call but will not let me listen to the call. Very shady practice in not holding staff accountable because the rep provided incorrect information. Date of experience: January 22, 2023

I've been using Kabbage Checking for 11 months and it's worked OK until anything requiring customer service. I noticed a charge I didn't recognize so I contacted them. The customer service rep said they would have to close my account and couldn't guarantee I could reopen another account. So while on the phone they had me transfer all funds out of my account to my personal account. Then while still on the call after I transfer out all funds she says actually we don't need to close your account just cancel your debit card. This didn't make sense because the unknown charge was done through ACH not even with my debit card & PIN. Eventually they did issue me a credit for the unknown charge and sent a new debit card. The old debit card shows deactivated however it still seems to be working because I never updated the card info for autopay with a few services and they are still able to charge me.

Despite their Google search results description touting themselves as being quick to respond, the opposite is true. I applied for a business account in March 2022. No response after 3 days, so I logged in to see if there was an update, and I was being asked to provide utility bills in my business' name. I added a note that this is a small business I operate out of my home so that would not be possible, and asked for alternative documents they would accept. No response. 5 days later I log in again. Again they asked for business utility bills. I reiterated my previous response then never heard anything from them.

I started the application process for the Business Checking with Kabbage 3 weeks ago. First, there was a misunderstanding with a mailing address. Please tell me what an application means by "mailing address"? It means where I would like to receive my mail from Kabbage if they send one. So I provide them with that. They said it should be the Physical address and not the mailing address, MISCOMMUNICATION, and WRONG terminologies used. That took them a week to get back to me to tell me that "By mailing address, they meant Operating address". Then my business is in a mall, so utilities are paid by the mall and my business pays rent and CAMS by check ONLY (NO UTILITIES BILL, OFCOURSE!). So I submit the lease with the mall as an address proof, because I have or will never have a utility bill, but seems like Kabbage does not understand how a business in the mall works. That took them one more week.

Hard to believe this group is owned by AmEx. I tried opening an account and kept running into hurdles. Main complaints: they don't notify/communicate at all. They wanted "business utility bills," in the business name. I don't have that since I work out of my home. I called in and confirmed I could submit my utility bills. Then I submitted them with a note confirming that's what I was doing. No response, but a week later the sign-up portal once again was asking for "additional documents" that were the same thing all over again. They didn't email or anything, you just have to go looking to see what's going on.

I applied for a business line of credit online for my SMB Consulting business. Approvals were marketed to take "only a few days." I promptly provided all necessary paperwork, twice (they apparently lost the first files), over six weeks. At week nine, I was informed via email that they "couldn't verify my identity." This is odd given the level of detail and documentation provided (W9s, W2s, EIN letters, billing statements, etc.). Finally got in touch with a representative, I was informed that "the problem was on their end due to the fact that their (Kabbage) system is different than AMEX ... and as a result, when a user uploads information it doesn't properly capture the identification data."

Very poor service. Good interest rate, but customer service is very poor. One agent lied about the $300 promotion, said I qualified when apparently I did not. Waited for 5 months for a deposit that never came and could not resolve issue. Closed account.

We figured the future was internet banking. Boy were we wrong. We signed up for Kabbage, we did the ACH deposit, which takes 5 days for them to approve which we're not sure what takes so long, but whatever.... then we placed our first business deposit in which were four checks and we really needed these deposits to take hold so we could begin using the funds. It had been a few days waiting on kabbage which took another 5 days so 10 days out we look at our account and the deposits are missing gone nowhere to be found no email no text no message no nothing from kabbage.

We started out liking them when we went through PPP. However trying to get someone on phone is horrible. We have sent numerous emails and left messages but not response. Why we are unhappy - they kept trying to access my personal financial information and sending letters saying they can not see all our accounts. We are a corporation - we provided our corporate accounts so why do they need to access personal accounts? I finally disconnected any bank links to them - as soon as I did they said we are not eligible to loan. We are a 34 year old company with many officers... Why do they need personal info from the COO? No other bank is so unorganized. How could American Express invest in this company?

Worst customer service I have ever encountered. Not one person actually knows anything and the whole company feels like a scam. When you call them they say one thing one time then you get an email saying different. Then you call and they change back to what they said over the phone then you get an email saying something different. THEY DON'T KNOW WHAT THEY ARE DOING...STAY AWAY.

Kabbage/K Servicing has refused to allow me to apply for forgiveness. They have trained their employees to lie and mislead me. I have been waiting 80 plus days for link for forgiveness. They keep lying and telling me it will be soon.

Updated on 2/25/2022: After months of calls and emails, Kabbage still freezes my bank account. Even after I called in and asked to close my account, they put my request on hold for 5 months. If you are on the same boat, send an email to American Express Corporate Office and ask them to Intervene. You can find their contact information in Google. It appears that the Corporate office filed an official complaint on my behalf. Finally, a representative called me and offered a solution to withdraw funds. Still, they refuse to unfreeze my account. Kabbage is not an ethical bank. They baited people to sign up for an account and then keep soliciting you to get loans. They allow you to transfer funds in then hold your funds hostage. I hope American Express take Consumer Affairs feedback into heart and get a grip on this bank.

My account has been locked and payments started being declined. After 2 emails without any reply and 2 phone calls, a week later I got hold with someone that said they would contact me within 3 business days! Meanwhile, I have no access to my account and had to direct the payments to another account to avoid them to be declined. Very bad customer service.

I was trying to open an account and but they transferred the fund before I open the account. Now they won't open my account. Neither would reverse the transfer of my fund. I have been trying to get the fund back to my account from last one month. Imagine how many times have they made me say my name address phone social and is still making me say it. STAY AWAY..

I lost my job due to COVID and has my husband's application set up with my work email. I confirmed I changed the email before our company closed. However, Kabbage would not update it, despite the confirmation. I have been trying since MARCH 2021 to log in to my account. I have spent about 24 total hours on the phone with their incompetent reps to get my account access back. All have told me to send an email from the account I do not have access to anymore. I have had an attorney call and they had all of us on the phone and they said to send an email from my personal email to request the change. I did immediately and kept them on the phone while sending so they can confirm. They confirmed via phone AND email. I then received an email saying they were waiting on my email. What?

We received our PPP loan without issues. We have had nothing but nightmares and issues submitting our Loan Forgiveness Application. We submitted everything full 5 mos ago - and keep checking on it every 2 weeks. After being on the phone for 2 hours today - were told they have No PLATFORM to accept online applications. SO NO RUNNING SOFTWARE. Our original application from 5 mos ago is now NULL and VOID - as the SBA changed laws so now because they NEVER reviewed the application that one is useless and we need to resubmit - which we CAN'T BECAUSE THEY HAVE NO SOFTWARE or PLATFORM up and don't know when it will be up. Although, the website says you need to submit by mid July or payments are due.

Got my first line of credit with Kabbage 2018, they were a great company until bought by American Express. I repaid back 10 loans in the time of 2018-COVID when they out of nowhere cut every clients funding. Even through COVID we never missed a payment and with a 750 Fico and 40-50k a month revenue coming in was denied funding when they finally reestablished. American Express should be ashamed of themselves for treating small businesses this way. Find box was able to get the job done for anyone looking.

THE WORST COMPANY EVER, On May 26th 2021, I received an invitation that "KABBAGE FUNDING IS BACK" and to re-log into my account. It must be noted that during COVID-19 at a time businesses were struggling to stay afloat, KABBAGE cut everyone's funding and left everyone to fend for themselves. Fortunately for us, our business survived and has remained viable with no slowing down. KABBAGE seems to be at it again with dim tacts, they were unable to explain why I was denied funding with a FICO Score of 779 and Cash Flow of average $20,000/month and over $100,000 cash reserves in our company bank accounts. The CUSTOMER SERVICE IS HORRIBLE and lack communication skills. They have failed to address our concerns for Fair Credit Practices and have yet to communicate back after multiple emails to their upper management. Point is, THEY DO NOT CARE! STAY AWAY FROM THIS COMPANY!

We applied for a PPP loan. Their software for the application was not impressive but it eventually worked. We got the loan. However, applying for forgiveness is a nightmare. I applied 3 month ago and can get no response from them on the status of the application. Customer service is terrible. They just keep say that I need to be patient and wait for a response. I know many banks are currently processing forgiveness applications. I don't know what is taking them so long and they will provide no timeline for when I might get a response. My advice is to use another bank. I will never do business with them again.

My organization received a PPP loan from Kabbage in 2020, which was then moved to K Servicing. I submitted the loan forgiveness application materials in December 2020 and was asked to sign the loan forgiveness documents on January 11, 2021. At that time I got an error notification saying I could not sign the documents due to an error, and I followed up with them immediately to try and resolve it. That is the last time I have had any information on my application, except to know that it has not been submitted to the SBA in the 3 months since I tried to submit to K Servicing.

I am the owner of two small businesses, which are both sole proprietors going under my ss #. Both businesses are on my 2019 taxes and back in July 2020 when I was applying for my first PPP loan for business A Kabbage told me to do them separately. At the time business B was still doing ok and no one had an idea that a year later we would still have restrictions on businesses. I chose to only apply for business A. Now roll forward to Feb 2020. I tried to apply for both business A and B and I was told that I cannot do them separately.

I applied for my second draw for PPP with Kabbage. My accountant said we more than fit the criteria for a second draw. I have been checking regularly for its approval. One day about 10 days ago I got an email saying that I had withdrawn my own application. I called immediately to say I had not and was assured that it was an error and would be fixed. I was told this email was sent by accident to many people. When in the following days my dashboard continued to say my loan was withdrawn, I called each day and was told on multiple occasions the loan was still active and no problems.

Hi, I applied for PPP loan with Kabbage for 1st draw back in July 20. Chase was my bank and they sent my loan back to Kabbage. I showed Chase bank all documentation of loan approval and my business information and they still returned the check. Chase closed my account so no other funds would go into the account. I contacted Kabbage about resending the loan and supplied them all the necessary information to have the loan resent. I opened a new account at Prosperity and gave them the information to deposit to the new account. Kabbage never changed the account information and I never received the loan. I called them for months and never got any help.

I applied for second round of PPP. I was denied, now they are holding me hostage as they won’t withdrawal my application. Which means I can’t apply anywhere else. Poor customer service, they put you on hold only to be disconnected after being on hold forever. This company is horrible!

I received my 1st PPP loan through Kabbage. They had all of my info. Then the 2nd round they asked for all of these crazy verification documents which I successfully submitted, AFTER they had already provided an approval notice. I just received a message saying my approval expired because I didn’t accept it. They may have lost me an opportunity to receive PPP funding when I need and deserve it as a legitimate business. Do not work with Kabbage! I will be pursuing legal counsel to bring their unprofessional and unjust business practices to light.

Beyond bad service, it is clear they are out for themselves. I was approved for the PPP on the first go around. Then I got an email stating they withdrew my account, okay will I thought I missed out due to the timeline ran out. Now the program is open again and I applied with a different company and come to find out SBA is saying that they cannot approve me with the new company due to they the SBA already has a loan approved for me. Well to my surprise I was like ummm they withdrew it now they will not release it so I can use the new company.

The first round of PPP loan; everything went well but with the 2nd..this ishhhh sucked. The customer service ain’t no help and every one always have something diff to say. I changed my bank and submitted all of the documents that they needed and it’s been over 2 weeks and still no update or money. I asked to speak to account services myself and they say, they have no extension to be transferred over to but they’ll submit a ticket for them to review. Y’all been reviewing for the past 2-3 weeks and still nothing. This the worst company ever, I should of went with someone else! This pisses me off. I still don’t have an answer on where are my funds...

I applied for both first and second draw with Kabbage. Approved for the first draw, currently waiting on a decision for the second. I also applied for the loan forgiveness as Kabbage made it available on their site. Kabbage makes the process easy and relatively quick. They helped my business immensely and I greatly appreciate it.

Joined Consumer Affairs just to right this. Used Kabbage for the first PPP loan and total nightmare as communication was totally nonexistent. They do not answer phones, they do not reply to emails and everything eventually happens without any notice. I just went on-line to check on status after submitting everything twice over a month for the 2nd PPP and got a notice on their site after logging in they were not servicing my 2nd PPP loan, even though originally their instructions were they would service 2nd PPP loans from the 1st PPP applicants.

Kabbage represents themselves as a SBA lender for PPP Loan to businesses. I received the amount of $14,316.00 from them on May 08, 2020. When it comes to PPP forgiveness they have no clue what is going on. When you call you will talk with a customer service agent who has no knowledge of the PPP process. If you have not gotten a loan from them I advise you to stay FAR FAR AWAY!. They now are demanding a $967.25 payment due Mar 07, 2021. I have detailed what happen below.

After several years with Kabbage the ripoff loan company, they abandoned me as a customer stating that they will not allow any more loans on your line of credit. They control when and why you get the money and how much to pay back. They also control if they want to continue allowing you to use your line of credit they can turn it off anytime. I have never been late even doing the pandemic, but they would not open up to allow funds that can help your business which is why you have the account to have a line of credit when you need it.

No one answers phone calls or emails for past several business days, not good considering they only give you 10 business days to respond to their requests. Not using them again. Stay local, deal with a lender in your town.

Used Kabbage for years. Good business model. Then corona and bottom falls out for kabbage and their credit source Celtic. Now they want same amount per month with no replenishment. Major lawsuit soon.

As so many others wrote their PPP loan application customer service was nonexistent, they didn't approve, although I was clearly eligible, called them many times and emailed them, never got through to a human until today, when I suddenly received a humans email response more than a month after the PPP loan deadline. They shouldn't have offered this service, if they can't deal with it and don't have any customer service, companies were relying on them and lost out by being told that the loans weren't going through after PPP application deadline, we could have applied with other banks, who would have communicated with us. Shame on Kabbage, they are a group of incompetents and frauds!!! Wasting people's time and misleading them. They owe apologies to hundreds of small businesses, however, their apologies won't help at all.

PPP Loan: I have spoken to several banking regulators and started to communicate with elected officials to crack down on groups like Kabbage. They accepted my application and stated on their website that apps received by midnight on the 5th would met their deadline. Long story short; they took in a bunch of applications and led borrowers to believe they were working on the loans. They never processed them in time to submit to the SBA and small businesses were left without their PPP. If you want to know about this company all you need to know is their APR on small business loans on EBA at one time were over 60%. I believe they couldn't care 1% about a client or what they do to small businesses and they should not be in business.

My experience with this company is like a nightmare. IDK what else to do in order to change banking info. They need a voided check, no problem. After I get voided check the agent Promises me everything is taken care of and bank info is up to date. This is on 08/22/2020. The very next evening I get a notification to my email stating now they need past 3 banking statements & tax return. Ok, no problem. I send that to them 08/27/2020. My problem is still not fixed after all info I provided. The best thing I can say about agents I spoke with is they all are polite but don’t think they won’t lie to you just to get you off the phone. It says their customers service open time is 9 am - 9 pm but they do not answer the phones, at 4:30 pm you can no longer get someone to pick up.

We applied for a PPP loan before the deadline in early August. According to Kabbage these loans are all that they are doing at this time. We provided required documentation and bank sync and we were emailed within 48 hours that our loan was approved and then... crickets. After a week, spent lots of time and energy trying to follow up with them. Email approach is worthless. Can’t say how many times I was bumped off the phone before I finally reached a person. Was told they needed additional info, which I sent and... crickets. Same drill a week later. Finally reached a person and was told we had been declined? Would not give reason.

The process was flawed from the start. As I attempted to complete the application, I got to a point that it wouldn't let me move forward any further. I tried to click back and it would not allow this. I attempted to contact customer service, calling numerous (>8) times and waiting on hold but then their phone system would hang up on me. I emailed but it said the reply (which never came) would be in several days, after the application deadline, so I created a new account and restarted the application varying my email and details. I completed this successfully and was told that I was tentatively approved for a certain amount but that they needed my tax returns and my bank account information.

Kabbage is the worse place to apply for the PPP loan. Not only they are so unprofessional, they don’t answer phone calls when you need help. I applied for the loan and I got approved. They sent the money through my checking account and my bank rejected it. Kabbage requested so many extra documents which I sent to them and they still cancel the loan saying that they didn’t receive all of the required documents which is not true. I will be reporting them to proper authorities for them to be investigated for being prejudices against small business owners. I would not recommend them to anyone.

I was approved for a PPP loan through Kabbage. The initial process went quick. 7 days and they were depositing the money. $17K. ... Then the wheels fell off. I use online banking which is incompatible with Kabbage. I was not warned. The deposit was returned by the bank because it did not have my name on it (according to the bank). Kabbage called it an improper account and demanded full tax returns, utility bills, Bank letters, etc. All of which I provided. My loan then entered manual review mode for 27days where it had to manually reviewed to add the new account they had me open at the "proper" bank. There are no updates for this on the dashboard. It just shows my loan with the grace period ticking away and I haven't seen a dime of it. Daily calls go like this.., 7-8 times into a queue that hangs up on you after 15 minutes and makes you start over again.