Kabbage

Kabbage's Deceptive Business Practices. I had a line of credit with Kabbage and decided to pay off the balance in full so I requested the complete payoff and was given the balance. I tendered the entire balance per company rep only to be told that I incurred a loan fee because I didn't pay by a certain date. I was fine with that "loan fee" but come to find out there's more fees that continue to accrue even if you've paid the principal back early. Pay attention to what you agree to because Kabbage is very deceptive and I asked to have the customer service call reviewed to verify my claim. They reviewed the call but will not let me listen to the call. Very shady practice in not holding staff accountable because the rep provided incorrect information. Date of experience: January 22, 2023

I've been using Kabbage Checking for 11 months and it's worked OK until anything requiring customer service. I noticed a charge I didn't recognize so I contacted them. The customer service rep said they would have to close my account and couldn't guarantee I could reopen another account. So while on the phone they had me transfer all funds out of my account to my personal account. Then while still on the call after I transfer out all funds she says actually we don't need to close your account just cancel your debit card. This didn't make sense because the unknown charge was done through ACH not even with my debit card & PIN. Eventually they did issue me a credit for the unknown charge and sent a new debit card. The old debit card shows deactivated however it still seems to be working because I never updated the card info for autopay with a few services and they are still able to charge me.

Despite their Google search results description touting themselves as being quick to respond, the opposite is true. I applied for a business account in March 2022. No response after 3 days, so I logged in to see if there was an update, and I was being asked to provide utility bills in my business' name. I added a note that this is a small business I operate out of my home so that would not be possible, and asked for alternative documents they would accept. No response. 5 days later I log in again. Again they asked for business utility bills. I reiterated my previous response then never heard anything from them.

I started the application process for the Business Checking with Kabbage 3 weeks ago. First, there was a misunderstanding with a mailing address. Please tell me what an application means by "mailing address"? It means where I would like to receive my mail from Kabbage if they send one. So I provide them with that. They said it should be the Physical address and not the mailing address, MISCOMMUNICATION, and WRONG terminologies used. That took them a week to get back to me to tell me that "By mailing address, they meant Operating address". Then my business is in a mall, so utilities are paid by the mall and my business pays rent and CAMS by check ONLY (NO UTILITIES BILL, OFCOURSE!). So I submit the lease with the mall as an address proof, because I have or will never have a utility bill, but seems like Kabbage does not understand how a business in the mall works. That took them one more week.

Hard to believe this group is owned by AmEx. I tried opening an account and kept running into hurdles. Main complaints: they don't notify/communicate at all. They wanted "business utility bills," in the business name. I don't have that since I work out of my home. I called in and confirmed I could submit my utility bills. Then I submitted them with a note confirming that's what I was doing. No response, but a week later the sign-up portal once again was asking for "additional documents" that were the same thing all over again. They didn't email or anything, you just have to go looking to see what's going on.

I applied for a business line of credit online for my SMB Consulting business. Approvals were marketed to take "only a few days." I promptly provided all necessary paperwork, twice (they apparently lost the first files), over six weeks. At week nine, I was informed via email that they "couldn't verify my identity." This is odd given the level of detail and documentation provided (W9s, W2s, EIN letters, billing statements, etc.). Finally got in touch with a representative, I was informed that "the problem was on their end due to the fact that their (Kabbage) system is different than AMEX ... and as a result, when a user uploads information it doesn't properly capture the identification data."

Very poor service. Good interest rate, but customer service is very poor. One agent lied about the $300 promotion, said I qualified when apparently I did not. Waited for 5 months for a deposit that never came and could not resolve issue. Closed account.

We figured the future was internet banking. Boy were we wrong. We signed up for Kabbage, we did the ACH deposit, which takes 5 days for them to approve which we're not sure what takes so long, but whatever.... then we placed our first business deposit in which were four checks and we really needed these deposits to take hold so we could begin using the funds. It had been a few days waiting on kabbage which took another 5 days so 10 days out we look at our account and the deposits are missing gone nowhere to be found no email no text no message no nothing from kabbage.

We started out liking them when we went through PPP. However trying to get someone on phone is horrible. We have sent numerous emails and left messages but not response. Why we are unhappy - they kept trying to access my personal financial information and sending letters saying they can not see all our accounts. We are a corporation - we provided our corporate accounts so why do they need to access personal accounts? I finally disconnected any bank links to them - as soon as I did they said we are not eligible to loan. We are a 34 year old company with many officers... Why do they need personal info from the COO? No other bank is so unorganized. How could American Express invest in this company?

Worst customer service I have ever encountered. Not one person actually knows anything and the whole company feels like a scam. When you call them they say one thing one time then you get an email saying different. Then you call and they change back to what they said over the phone then you get an email saying something different. THEY DON'T KNOW WHAT THEY ARE DOING...STAY AWAY.