RetractableAwnings.com Reviews

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About RetractableAwnings.com

As a family-owned business, RetractableAwnings.com® has been putting customer satisfaction first for 38+ years. They believe quality retractable awnings and all types of retractable sun, rain, wind, bug and snow protection systems mean satisfied customers and as the buyers, fabricators/assemblers, installers, and distributors, they are in a unique position to take care of quality assurance.

RetractableAwnings.com Reviews

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    Page 2 Reviews 10 - 40
    Verified purchase
    Installation & Setup

    Reviewed Jan. 12, 2018

    Being from England I know a high quality retractable awning when I see one. I recently moved to Chicago from the UK and decided to install a retractable awning on my house. I looked at many reviews on this website and others and came to the conclusion that a retractable awning from https://www.retractableawnings.com/ was the obvious choice. Installed now for 4 1/2 years and have not had a single problem with it and don't expect to. We love it and use it frequently in the spring and summer months. My wife and I have only praise for the gents at RetractableAwnings.com and commend them on offering high quality European products, providing great service and a terrific 25 year warranty.

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    Verified purchase

    Reviewed July 18, 2017

    Very happy with this high quality retractable awning. Motorized with a wind sensor, a sun sensor and a rain sensor. Excellent 25 year NON-prorated warranty. Very happy with the whole experience from purchase to completion.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed April 28, 2016

    When I first called RetractableAwnings.com, I was greeted by Maureen a lady with a beautiful accent. I asked for the sales department and was transferred immediately. Eric the salesman was very helpful, pleasant and most importantly extremely informative. Eric told me he has 30 years experience, and it shows! I was asked by Eric to send some digital pictures of the area I wanted to cover along with an approximate size. Eric also wanted to know how I plan to use the awning - sun only, sun and light rain or sun and heavy rain. I sent my digital pictures and size by email and was amazed that I had a 3D rendering the same day of exactly what the awning would look like on my house along with a quote. He even used the solid fabric color we like.

    Now that the Palermo Plus model awning has been installed by my handyman, I can't tell you how satisfied we are. The awning instantly protects the harsh South Florida sun from penetrating my sliding glass doors and windows. RetractableAwnings.com offers a 25-year frame warranty (the longest I could find), was competitively priced for excellent quality and offered me outstanding customer service from beginning to end. Actually, this is not the end as I plan to order another for my business storefront. Call RetractableAwnings.com today... You won't be disappointed!

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    Reviewed April 22, 2016

    Retractable awning is excellent quality and very heavy duty. I expect to get a lot of years out of it. I am really happy with the selections I made. There were hundreds of fabrics to choose from and many options for operation of the awning. I got a wind sensor as well as a rain AND sun sensor. Also, the width was made to the exact size I needed and there were many projections to chose from. I also chose the frame color. Very customizable product. Didn't see this many options from other vendors.

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    Installation & Setup

    Reviewed Sept. 29, 2015

    Over $4500 was spent on a retractable awning that was supposed to come with a wind sensor. RetractableAwnings.com says that they included it in with the awning and I must have thrown it away. Their evidence is that their paperwork indicated the wind sensor was shipped. I feel that it was not in the package and if it was, no installations instructions were included as to what to look for. The company on their website showed no picture of the wind sensor as an option. I assumed it was a built in option to the awning. I only found out that it had no wind sensor, when a high wind came up and the awning didn't retract.

    The company has only offered to sell me a new wind sensor at their retail price plus shipping, handling, and extra for using a credit card. I can buy it for more than $30 less on Amazon. I would have thought that at the least they would have offered me a new wind sensor at their cost. This company has no interest in customer satisfaction, especially for a customer that spend over $4500. Maybe I needed to spend over $10,000 to get elevated into another category.

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    RetractableAwnings.com
    Response from RetractableAwnings.com

    The amount of money a customer spends has nothing to do with what is shipped. Every single one of our orders is triple checked in production at our factory to be sure that everything ordered is included. I personally reviewed the internal documentation and we show that the sensor was indeed ordered and was shipped.

    We would certainly not state that the customer "threw the wind sensor away". Why would we say that? Why would a customer do that? Their comment about what we stated is not correct.

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    RetractableAwnings.com Company Information

    Company Name:
    RetractableAwnings.com®
    Company Type:
    Private
    Year Founded:
    1986
    Formerly Named:
    RetractableaAwnings.com Inc.
    Address:
    16300 NW 48th Avenue
    City:
    Miami Gardens
    State/Province:
    FL
    Postal Code:
    33014-6417
    Country:
    United States
    Website:
    www.retractableawnings.com