RetractableAwnings.com Reviews

Being from England I know a high quality retractable awning when I see one. I recently moved to Chicago from the UK and decided to install a retractable awning on my house. I looked at many reviews on this website and others and came to the conclusion that a retractable awning from https://www.retractableawnings.com/ was the obvious choice. Installed now for 4 1/2 years and have not had a single problem with it and don't expect to. We love it and use it frequently in the spring and summer months. My wife and I have only praise for the gents at RetractableAwnings.com and commend them on offering high quality European products, providing great service and a terrific 25 year warranty.

Very happy with this high quality retractable awning. Motorized with a wind sensor, a sun sensor and a rain sensor. Excellent 25 year NON-prorated warranty. Very happy with the whole experience from purchase to completion.

When I first called RetractableAwnings.com, I was greeted by Maureen a lady with a beautiful accent. I asked for the sales department and was transferred immediately. Eric the salesman was very helpful, pleasant and most importantly extremely informative. Eric told me he has 30 years experience, and it shows! I was asked by Eric to send some digital pictures of the area I wanted to cover along with an approximate size. Eric also wanted to know how I plan to use the awning - sun only, sun and light rain or sun and heavy rain. I sent my digital pictures and size by email and was amazed that I had a 3D rendering the same day of exactly what the awning would look like on my house along with a quote. He even used the solid fabric color we like.

Retractable awning is excellent quality and very heavy duty. I expect to get a lot of years out of it. I am really happy with the selections I made. There were hundreds of fabrics to choose from and many options for operation of the awning. I got a wind sensor as well as a rain AND sun sensor. Also, the width was made to the exact size I needed and there were many projections to chose from. I also chose the frame color. Very customizable product. Didn't see this many options from other vendors.

Over $4500 was spent on a retractable awning that was supposed to come with a wind sensor. RetractableAwnings.com says that they included it in with the awning and I must have thrown it away. Their evidence is that their paperwork indicated the wind sensor was shipped. I feel that it was not in the package and if it was, no installations instructions were included as to what to look for. The company on their website showed no picture of the wind sensor as an option. I assumed it was a built in option to the awning. I only found out that it had no wind sensor, when a high wind came up and the awning didn't retract.