Warranty Solutions Reviews

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About Warranty Solutions

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Warranty Solutions provides vehicle service contracts (VSCs) for new and used vehicles. The company offers a range of plans with customizable options, such as emissions-related coverage. These contracts cover repairs to your vehicle after a mechanical breakdown. Warranty Solutions markets and administers its own contracts, but you can only purchase one through an authorized dealership.

Pros
  • Customizable plans with optional coverages
  • Transferable policy if you sell the car
  • Fully insured vehicle service contracts
  • Use a dealer or licensed facility for repairs
Cons
  • Only sold through dealerships
  • Some coverage exceptions may apply

Warranty Solutions Reviews

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRental Car

    Reviewed March 23, 2025

    I dropped my truck off at the dealership 4 weeks ago. I paid that dealer $4,200 for the extended warranty on this used truck. I recently exhibited some unsafe behaviors though I've maintained it rigorously. One of the problems the dealer identified was a large amount of metal shavings in the transmission fluid. They contacted WS, who demanded they disassemble the transmission (7 hours labor) and to have it inspected by a WS employee. That was done on the first Monday after I left the truck at the dealer. They did not send an inspector until Wednesday. They waited until that Friday to tell the dealer that they wanted a dealer estimate for rebuilding, rather than replacing the transmission. The dealer told me it's much cheaper to replace than rebuild. They provided an estimate to WS that Friday, and have been stalling for a full two weeks since. I've called WS directly and confirmed that they unabashedly have done these things.

    This past week, the service manager at the dealer began calling WS, as he's had a service bay occupied by a disemboweled Silverado for three weeks with no action on WS' part. They daily promise a decision, yet never provide it. They said they had a 'glitch week before last, and that caused the delay to that point, but no excuse for this week's delays. I'm almost $1000 into a rental car so I can still work, and WS tells me they won't pay for it due to the delays on their part - they only pay for the labor time they calculate for the actual work done by the dealer.

    DO NOT EVER BUY AN EXTENDED WARRANTY FROM THIS COMPANY. It seems to me that their entire goal is to deny claims, to stall and delay in hopes that I'll pay the $13K the dealer quoted for the rebuild and go away. NOT HAPPENING. Warranty Solutions is either grossly incompetent, insolvent, or deliberately and actively defrauding dealers and consumers.

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    Reviewed Dec. 15, 2010

    I had purchased a car through Second Chance Motors who has since gone out of business. My car loan was sold to another company, but at the time of purchase, because I had credit problems, this company said they would take care of all maintenance issues throughout the the duration of the loan. This was a major part of their sales pitch. I had brought the car back for repairs with no problems and was not charged. Now that they have sold the loan, every time something is wrong with the car, I end up having to pay. I did in August pay almost $600 for a crank sensor that went out. Now the timing belt which I was told when the crank sensor went out was not covered because it was electrical, engine parts were covered not electrical.

    Now that this is an engine part, Warranty Solutions are telling me this part had to be changed by 60,000 miles, so now it's not covered either. My car has an estimated 76,000 miles on it and I was told it was purchased with 53,000 miles. When I purchased the car, I was told that the belts and hoses were all changed. At this point, I have no way of proving that, nor did I expect to have to because my understanding was all maintenance issues would be covered. So every time something goes wrong with the car there is some technicality on why Warranty Solutions will not pay to have the car fixed. I happen to be one of the millions of people who have not worked in quite a while and frankly can't afford this. Again, I was told when purchasing the car, this was a way for me to not have to try to pay a car note and struggle with maintenance issues. Now, what I agreed to is not what I'm getting.

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    Warranty Solutions Company Information

    Company Name:
    Warranty Solutions
    Website:
    www.warrantysolutions.co