Suzuki Reviews

Anyway, I got the four doors repaired by them by paying Rs. 11000 and they assured me that time they will use epoxy paint on the inner base. Invoice no. 10/03843, invoice date 31/08/2010.

The doors are again corroding rapidly. I visited the Suzuki Defence Motors Karachi four times for my grievance but no positive response. First time they took the photograph and said they will contact me. It was almost two weeks since my first visit and still no answer from them.

The supervisor and work manager think I am a joker that every time I visited, they told the same--that they will contact me after consulting the high-ups.

Furthermore, please note that the repair work was not done honestly and with responsibility as I noticed when I had to open the door for power window repair, some welding particles accumulated from repairs and are still inside and the paint work was done without having it cleaned perfectly. When I bought this car to the same Suzuki Defence Motors, I also paid extra to have the underside of the car bottom plate painted as it was advised by them. Now tell me, who cares more for perfection?

The bottom line is, Suzuki Motors have poor quality work and service.

So, the replacement of new parts is not what I would have imagined, whether this happened during assembling of the car or otherwise. I have lodged a written complaint before CSD, Rawalpindi and also requested the Suzuki company, Japan for the replacement of the head engine and timing belt, and other repairable parts (and also requested that the matter be taken seriously); and replace old parts with genuine parts and a sealed engine. Sir, I am much tensed as I have paid an amount for a new brand car and have received second-hand car parts. So, please direct Pak Motor Company, Karachi to help and replace the sealed engine and other parts, as they cheated me with a defective car. An early response will be highly appreciated.

Needless to say the following year I yet again had to put an alignment and 2 tires again. There is something wrong with this car, it's now 2011 and again I have to have an alignment and tires again. I tried to file with the lemon law but they can't help me because I paid out of my pocket. Please help me, this problem is just unsafe for my family and I can't afford to keep doing this every year and besides that I have never owned a car that you must put alignments on them every year.

I have bought a Suzuki model ‘Marotti’, chassis no. **, man. year 2000, engine no. **. It was great with me and a satisfaction for my needs. Normally after a time of usage, I have faced some minor problems like white smoke coming out of the exhaust pipe of the car. In order to fix this problem, I refused to have my car checked by a normal mechanic. I chose a professional place which was your agency in Egypt (Modern Motor), "El Haykestep Services Station, on 3-8-2010 to test my car for maintenance.

From here my problem situation with your agency started as follows: First, they refused to check the car unless we should pay EGP 500 (USD 100). And this amount is non refundable in case I did not accept to complete the maintenance procedures. And if I completed the maintenance at their end, this amount would be deducted from the total fees. After 3 to 4 days, there was no response from their end. We called and asked about the car situation. The response was there were two choices.

First, the engine needs a full maintenance that will cost EGP 14000 (approx. USD 2500-3000). Or, the 2nd choice was to replace the engine by a used one costing EGP 5700 (approx. USD 1200). We didn't accept these choices. And we requested to reconnect the engine as it was without any fixing, also losing the non refundable fees (EGP 500 - USD 100). They refused, firmly claiming that while checking the engine, they broke some pieces and it is impossible to return it back as it was. And it is a must for me to choose between their two choices, either fixing the full engine or changing it totally.

As you can see from the above, this is a forbidden action to be taken from an agency of a multi-international worldwide known company. They are putting their clients between one of the two choices and refusing my request, which is totally my right as they have told from the first beginning. Finally, as a client, I am totally unsatisfied from your situation. I regret choosing Suzuki and not choosing Toyota or Mitsubishi from the first beginning, an action that would save me from all this hassle and my financial loss. I’m hoping that the above written statement would be clear to you. I’m waiting for your quick response to meet the satisfaction of one of your clients.

After receiving my vehicle, I called him the next day. I asked for the break. He told break is okay as per our inspection. Even I went to another Hero Honda showroom and I test drive the Hero Honda extreme. The break was very nice, even I checked my friend extreme vehicle. Also, it was very fine break. Why mine is like this? Even I don't have any interest for taking Hero Honda vehicle also, but I want only Suzuki vehicle.

I like only Suzuki vehicle. Actually, I thought to take Zeus 125CC vehicle but I preferred GS150R for better performance. In any situation, for emergency purposes, we need the break first. Today, I found in my vehicle battery water is leaking and falling on the metal of the body on the left side of the vehicle. I want proper mileage in my vehicle. Immediately, I requested to the authorities to take necessary action on the Saboo motors as well as Suzuki company Pvt Ltd. Also, I want action immediately.

I requested the press to publish this matter immediately in the newspapers so that all customers can understand the Saboo motors cheating in the Hyderabad. I have complained about my vehicle. I got a call from Saboo motors Secunderabad and they told me to bring my vehicle to their service center on 21st. I have given my vehicle to them on the same day and I returned back later on.

I collected my vehicle on 25th in the same month and later on, I checked the break. It was very excellent for one day. Again, it is skidding and when I've taken my vehicle, they told me to test mileage and the test is with 100ml petrol. I drove with 70 speed. I got 3.5 mileage exactly and later on, the technician drove with 100ml petrol with the speed of 50. He got 4.9 overall. I got mileage for 1 liter 35 and he got 49. This is the vehicle status. I questioned them about the same matter. They told that if you go with the minimum speed, then only you will get proper mileage. Otherwise, you will get only 30. I questioned them.

getting only 25-30 millage. So what to do about this? Actually, I thought Suzuki bike is very excellent. Even my parents told me to take Hero Honda, but I prefer Suzuki because of Japan's technology. I thought this vehicle is very excellent. After I've taken this vehicle, I am suffering a lot with this. With the Suzuki company people, when I am having any problem, if I send any mail to the company, nobody is responding. Even I sent 10 times, but no reply from them.

This is the Suzuki company. If they are like this, who will prefer this company vehicles in the future? If proper response is there, then it is okay. Otherwise, this company is a waste. I am getting reply from Consumer Daddy (consumer forum) about my vehicle problem. They always get in touch with me for my vehicle. They are helping me, but I took the vehicle with rupees of 74 thousand from Suzuki company. They are not responding at all. If this is a sort of company policy, then who can take further vehicles in the market? This matter is known by everyone in the society. All are aware of this. Suzuki company is cheating the customers, no one can take the vehicles. Already, it has very much goodwill. Now they are losing it. I request you to take necessary action immediately for my vehicle to be perfect.

No reliable answers have been given by the dealer, and in fact, from the day of purchase of this vehicle, Mr. ** is absconding, and today, in the morning, I was informed that the documents are missing. On inquiring about the sales executive, I was informed that the person is on leave. That made an impression in my mind that the company is just focusing on the front end sale. After sales service or customer relations stand at the least. Last but not the least, the dealer does not even have a printer to provide a computerized bills/invoice.

They told me that the bills will be manual, and once the computer and the printer starts working, they will provide me with a computerized bill, delivered to my residential address, which is yet not done. I have a strong feeling that this dealer is a fraud, and the company simply promotes these fraudulent dealers only. I purchased this bike to add some good movement in my life, but after paying 47,000 Rs in cash, it became the worst experience of my life.

Now, I am requesting to resolve the problem with the authorities, to take this product back, and refund the my money. I look forward to hear from you, and to a resolution of this problem. I will wait for within the next 48 hours, before arranging for the matter to be corrected by a third party at your cost, or seeking help from Consumer Forum Agency or the Better Business Bureau. Please contact me at the below mentioned address, or by phone. Please treat this matter with urgency, and may I request you to please issue a complaint number to me, for me to be able to use it for all my follow up calls.

I was advised by a worker at the Suzuki dealer in Prattville, Al to contact this tow company and now there is a balance that I cannot afford to pay. I am presently out of work and I had to pay one tow service already that I couldn't afford to pay. If I would have known, this issue could have been addressed properly. I contacted the claim department and was given no way to resolve this issue other than to pay the bill myself. No other options were given to me. If the vehicle is still under warranty, why couldn't Suzuki contact the tow company to take care of this balance.

I would appreciate some type of assistance and guidance on this matter. At this point, I have no way to resolve this issue as I do not have the funds to take care of this balance to the tow company. There is a balance of $85.00 and my vehicle is still with the dealer in Prattville, Al and I cannot pick up my vehicle without this balance being paid which means I am still without transportation.

I contacted the dealership regarding the refund on 02/04, 02/05, 02/08, 02/17, 02/19, and 02/26. I also left messages but was told that I would receive a call back. I never got one. I was told that they were just sending in my cancellation to the warranty company last 02/17/10! I told the rep that the coverage had been cancelled already and I was awaiting the refund. I then gave the rep the amounts that were to be refunded! I was told that she would get a check out 02/22 or 02/23/10.

I called back on 02/26/10 and the rep had been terminated and no one could tell me what was going on. I had to leave a message for the owner, who I had left messages for before with no response and who has her own hours. Must be after the dealer closes because every time I call, she is not in! This is delaying the remaining balance to be paid on my total loss. Not to mention that the longer it takes, the more interest I am charged!

Then, not even an hour later, I was attempting to back out of a parking spot and somehow, without me pressing on the gas pedal at all (my foot was on the brake but it was not fully depressed, just enough to switch from park to reverse) between park and reverse, the engine 'revved' to around 3500 rpms, which I didn't notice until I actually got it into reverse and it took off over half-throttle. Luckily, because I had my foot on the brake already, I was able to stop it from going very far in the crowded Walmart parking lot.

It was at that time I looked at the gauge and realized that it was again revving up and even when I tapped the accelerator, it revved slightly more and then settled again, but only back down to about 3500 rpms, until I actually put it back in park. Then it idle down. I've never had this happen before in any vehicle, and given all the Toyota recalls fresh in my memory already. Needless to say, I was quite worried about the safety of me and my my family (we had my 1 year old son in the back, too), and actually a bit angry about it.

It is definitely a safety hazard, whether it's particular to this vehicle (which I doubt) or is indeed a more common problem with this particular type of vehicle, it is down-right dangerous and I fear for my families safety when driving this hazard. Also, I might add that it didn't seem to be stuck on the floor mat really, and the floor mat looks to be the original one that came with it from the dealer. Something needs to be done to fix this problem asap before somebody gets hurt or worse!

After further review at a meeting on August 7 with the manager, Ron, we discovered that the dealer had also charged my father an additional $3000 for a supplemental insurance coverage policy. We told the dealer that this was never discussed at the final signing (My father had no paperwork for any of this.) and Ron hesitantly agreed to give the money back. But at the 30-day threshold, the insurance company told us that they hadn't received anything from the dealer. He never submitted the necessary paperwork to the insurance company to cancel the policy.

We called him over a dozen times, and he never answered any of our calls. Finally today, August 21, we went into Suzuki 112 to confront Ron and find out whether he had any intention of returning my father's money. He said that he would not cancel the insurance policy and that if he were taken to court, he would win. He claimed that he would return the $2000 for the extended warranty within two weeks, but he said the same thing two weeks ago.

I believe that none of the paperwork for the refund of the extended warranty has been submitted, because after calling the company, Warrentech, they claimed to have not received anything from the dealership. As far as the supplemental insurance is concerned, we aren't even clear whether the dealership has submitted the necessary paperwork to provide my father with an actual policy. Given the unwillingness of Ron to provide us with any information, we are attempting to independently verify these two points.

We have contacted Suzuki North America, and they said that it's a "dealer" issue and that there was nothing they could do. I just want my dad's money recovered, so that he can get on with recovering his health. We fear that all this stress may be detrimental to him. Please, if there is anything you can help us with, we'd be so grateful.

Considering, I have been paying for the cost of a hire car for the entire 6 months that it has taken to get this far for them to try and get out of it. I don't think I should owe them a cent. Be warned that I am only 1 of many thousands of customers whose warranties have not been honored! The damage for me is money, approximately $5,000 in car hire and undue stress, I'm 20 weeks pregnant for heaven's sake.

Two years ago, one of your technicians visited Oman and came with the agent's technician to my house in the same car, and they took it for repairs. He has agreed also that it is a manufacturer's defect, and he promised when he is going back to Japan, he will solve this problem and find solution for it. The agent kept agreeing and telling this is a manufacturing defect in this type of cars.

You know very well if this has happened in Japan or United States, you would already withdraw all cars from the market. I waited a lot, and this car must be changed or found solution for me. I am going to blame you and the agent, especially if I get involved in a bad accident due to breaks and what the agent is doing, as I believe you don't want an international manufacturer to lose name and reputation. So I'm requesting you take necessary action accordingly and immediately.

Well, one month later, I broke down and had to have the car towed back to Suzuki 112. It has been there ever since, first waiting for approval for a new engine, and now waiting for more repair work. It seems that they can't even install the new engine properly, had to work on the lifters, then the tensioners, and still waiting for more parts. They do not call with any information, but just keep telling me it will be ready this day, then the next day, etc.

I had to pay for my own repairs

i complained to the local dealer & suzuki.uk who say it is the suppliers who will not just replace the cover & thus you have to buy the whole mirror & then pay to have it replaced!

On 21st August, the car was given for check up . But the problem was not solved and I was told that problem would be solved during the 1st free service after completion on 1000 kms. On 28th August, the car was given for first service. But even after keeping the car for 3 days the problem could not be rectified. On 17th September I gave a written complaint to Fort Point Automotive. On 24th September their works manager Mr. Keith D`souza called me saying they have to change some part relating to the suspension of the car and the parts would arrive in a weeks time .After that the car will be perfectly fine.

On 15th October the car was again serviced and kept for two days During this service they said that the noise was coming from the AC piping, and the same had to be insulated. But even after changing the parts the alignment problem, the cabin noise and vibration noise is still there. On 17th October again I gave them a written complaint and personally talked to the Managing Director Mr. Sundeep B., to which they replied saying they need 15-20 days time to come to a conclusive solution to the problem. On 19th October I got a written reply from them claiming there is 'some problem' in the car.

After repeated letters and communication with the opposing party, finally on 17th december 2007 I filed a case against the Fort point automotive pvt ltd (mahalaxmi) and Maruti Udyog Ltd. Till now the maruti udyog ltd has not given a written statement to the court and the case is being postponed to future dates. Is this the fate of consumers where a manufacturing defect is not being rectified by the company which boldly claims to give warranty against all defects? What is the value of a warranty then? please help if you can

2-13-08 Called Wiley about noise again, he said that was why I had the warranty, wait 30 days and then go to the dealership in Covington. His advice: If I was you I would just wait the 30 days, the guys there don't service vehicles like they should. 2-15-08 My dad asked what was the knocking sound, it was just that loud. 2-19-08 Called Wiley again, (it took me a while to get him on the phone, I had called several times). "Tracy, don't think that I am trying to hide from you." Odd! I told him about the door not locking and noise was getting worst and I was not driving it like that. His advice: Bring it in and we will take care of you. 2-20-08 Took it to my cousin and let my cousin listen to it and he said something was knocking up against something, he thought it was a pulley.

2-21-08 Told Wiley what my cousin said. Talked to Brian he looked at it for about 20-30 minutes (door). His advice: It would take a really long time to get in the door so since I lived in Covington and I have the warranty, just take it to the dealership there. They forced the warranty so I could take it to the dealership. 2-25-08 Took van to Rainbow in Covington, kept from 7:30 am- 2:30 p.m. hadn't looked at it. Picked up at 4:15 p.m. Kasey said nothing was wrong with it that was the way it was suppose to sound. Asked them about the pulley he said all Dodge caravans sound like that. Asked a friend of mine could she hear it (Yes).

2-25-08 Took van to Hammond Suzuki and General Manager (Bruce) took it for a test drive and then Brian and I went. I couldn't hear it. Brian asked for me to leave vehicle there. Solution: talk to a Dodge dealership to see if they could figure it out or ask my cousin to talk to him to tell what he heard. 2-26-08 Called to talk to salesman, he (Wiley) answered and said Wiley was not in. 2-27-08 I wrote a letter to Drive Financial to see what I could do to get out of this deal. Talked to finance and she told me that the dealership could let me out of the deal because I was having so much trouble with this vehicle.

2-28-08 From my understanding Drive Financial called Hammond Suzuki to see what the problem was. The dealership was not willing to let me out of this deal and I was refusing to leave. Talked to the finance company and they made suggestions but Bruce would not budge. After hours of me sitting in the dealership Bruce finally agreed that he would see what I as talking about. He agreed he did hear something and agreed to fix the vehicle. He would pay the deductible as long as I would bring the vehicle there and he would put me in a rental. 3-4-08

Agreed to these arrangements and dropped vehicle off and Hammond Suzuki put me in a rental until 3-7-08. Told them (Brian and Bruce) about the noise under the hood, the door not locking and the vibration in my foot when I accelerate. 3-7-08 Assessment: Brian said that it was a tensioner pulley and that was the noise and on the same day I asked him about the vibration in my foot again. He suggested that I needed a front-end alignment. Supposedly a front-end alignment was done on 2-11-08.

3-22-08 Took my van to Tire Kingdom for 1.) Front-end alignment 2.) Rotation of all tires and balanced. The shop attendant said that this was a problem with my rack and pinion and I should take it to get checked because it was making too much noise with so little miles. 3-24-08

Called and talked to Brian in the Service Dept--told him about what the shop told me when I went to get a front end alignment 3-22-08. Shop stated that I should get the rack and pinion checked because it was too loud with those little miles on the vehicle. Brian didn't have anyone to look at my van (his mechanic was in Atlanta) and he told me to bring it in 3-31-08. 3-25-08 I called Brian back and he said he talked to Bruce which said if I got a rental he could not justify why I've had the rental for so long.

3-31-08 Took vehicle to Hammond Suzuki and waited: addressed concerns. Concerns: 1.) Rack and pinion- tire rods. There is a cracking sound underneath the car when I go over holes. The van is pulling to the right really bad and when I make a turn the sterring wheel is loose in my hand. 2.) Vibration in tires/brakes: Addressed this 3-4-08 and 3-7-08 when I picked car up.(Brian said it may need a front end alignment. Wiley told me on 2-11-08 one was done). 3.) Blinkers: When I turn the right blinker on the left one comes on like I have the hazard blinkers on.

Assessment: Brian said his technician couldn't find anything wrong with the way it drove and that it was the way the van drove on the road, there was nothing wrong with the tires or the rack and pinion. As far as the sound, he said that it was the air compressor so he would order one and I could bring the vehicle back.

4-1-2008 Called Brian and told him to also check the surging in the engine when he had the vehicle. 4-16-08 After several calls Brian finally told me that he had to send the compressor back and get a new one and it should be in, in 2 weeks and he would call me. 4-22-08- 4-24-08 (Can't remember which day) Called Brian again and he was out and I talked to the other Parts manager and she said that she would give Brian the message to call me. 4-25-08 Brian called me back and scheduled to bring in vehicle 4-30-08. 4-30-08 Provided rental- Dropped vehicle off and I had to call back on 5-1-8 to see if vehicle was ready.

5-1-08 The work order states that I, the customer, states A/C will not blow cold air. I never mentioned anything about the A/C and since then this vehicle is just worst. 5-14-08 Still hearing the surging, which they never tried to fix, they just replaced a compressor that was working fine.The night of my daughter's graduation, it had just begin to rain and when I went to hit the brakes I went sliding across the road and almost hit a car. 5-15-08 Called Brian and told him that I was bringing the vehicle back in for him to look at it.

5-16-08 Didn't trust the brakes enough to drive to work, I asked my dad to look at the brakes because Brian told me nothing was wrong with the tires or tire rods or brakes. When he took the tire off the rotor had not been turned and the brake pins had been lost and brakes were put on wrong. Brake pads were being rubbed by the bad rotor.The brakes were not holding at all. 5-30-08 I was finally able to take the vehicle to Hammond and Jared in the Service Department told me that he thought it may have something to do with the transmission. Suggestion: take the vehicle to a dodge dealership which I would have to pay the 100.00 deductible because Hammond Suzuki is not equipped to do the transmission. Jared gave me the name of Aaron at Community Dodge and Larry at Rainbow in Covington. I did tell Brian about the brakes and he said he was sorry that his guys missed it.

6-2-2008 Sent the letter attached to Bruce/Sales Manager to see what can be done. June 2, 2008 "I am writing to you to see what are my options concerning a trade in. I know we did get off on the wrong foot concerning this 2006 Dodge Caravan but you have to understand the position I was in, Wiley and the service department just kept giving me the run around. I don't know if Brian has been keeping you informed but it just seems like every week I have to come to Hammond for some kind of problem and now they tell me it may be the transmission. So now I am going to have to pay the $100.00 deductible, which I really can't afford and then take it to another dealership to see whats going on with the transmission.

"Two weeks ago I lost control of the van because of that hard rain and flooding. When I got ready to stop at a red light the van started to pull to the right and I almost hit a state trooper and the ditch. I had brought it in to the dealership and they said everything was fine but when I had someone else look at it, they found that it was only 1 pin holding the brakes together and the rotor was grinding the brake down. I know I should have gotten the vehicle checked out from the beginning but that was my mistake and I failed to complete that process. I know that Brian has been trying to help me as much as possible but I have to keep using gas coming back and forth to Hammond and it is becoming a struggle. I know you said that you would take care of a rental but as much money as the Extended Warranty Department has had to put into this vehicle I may as well get rid of it now because I don't know what else may go out. I was trying to get a 2nd job so I know I won't have that time to come to Hammond if something else happens to it.

"My credit score is 627 and I am still working on getting it better, I have been consistent with my car payments. So I ask you out of the goodness of your heart, that you consider allowing me to trade this vehicle in on something else. I love the fact that I have the room but I need something dependable.I hope that we can come to some kind of compromise concerning this matter. Thanks for all your help."

6-4-08 A salesman called me to update information and asked if I had another down payment, the answer was no. 8-3-08 Still no response about a trade in because I don't have another high down payment.

Basically, gave me back my keys and my broken car. I took the car to a local mechanic the next day to have them tell me it's a accuator/blendor that is bad. They can install it for me but Suzuki gives these mechanics a hard time buying parts like this. Also, a clip got broken inside the driver's side back door panel. I asked them about that and they wanted $800+ to replace the panel. The same mechanic that told me what the ac/heat problem was told me that he could fix the clips if nothing more than glue the clips back on and would charge me $15-$20. Needless to say, if I could get someone to take the quickly depreciating piece of s I'd be glad to trade...

Not happy. Oh and my husband bought a Suzuki Forenza 2006, new two years ago and his transmission went out last month. He took it to them, still under warranty and they wouldn't make that good. Told him that it was a transmission sensor, an "external component" of the transmission and therefore not covered under their warranty they want everyone to believe it so great! Worthless Warranty!! He had to pay over $200 to fix it.

Finally on June 6th my wife called there shop to speak to Mr C. and was told that he was busy and to leave my name and number and she did so. About 30 minutes later she received a call from one of his staff wanted to know if they could help and what they problem was. I told them we are frustrated and wanted to know when the bike would be ready and that is when things took a turn for the worse. I rode my bike to them and somehow there was a problem and they couldn't get it started.

We had to take them $272 cash only on June 16th because they would not take a check and have it towed to another shop and pay them storage fees. As a result we were not able ride for five weeks. We spent more money on gas driving the car versus the cycle and the bike was not properly put back together when I had it towed.

Obviously there ia an alignment problem in the front and rear because a whole set of tires should not be this worn at 23,0000miles. The dealership stated that I will have to pay for the alignment, my vehicle is still under warranty.And they have told me it is safe to drive my vehicle although it needs a left rear hub.having been a mechanic for 20 years in the Marine Corps I know this is not safe.

However they did not give me an alternative and I must drive to work. They do not care about my safety or about anyone else who might be hurt or killed if my left rear wheel flies off. I have spoken to the owner and all I have heard is we will try to work something out, that was aweek ago. This dealership is clearly unconcerned about service after the sale or customer safety.

I was out $850 for a vehicle whose 3 year warranty had not yet expired much less its vaunted 7 year warranty.

I have faxed the documentation of the bill, the extended warranty (which they also claim does not show in their system) in order to prove that I am still under warranty but was told by Orlando (a customer svc. rep. who is rude) that it could take them days to look into this.

The car was leaking oil impacting the resale value of the car. Over time, creating additional problems in the performance of the car.