Suzuki Reviews

We are in our late 50's, first time ever purchasing a foreign made car and a new one at that. Trusted the salesman "Uncle Dave" after previously purchasing three other vehicles from him. During the test drive, I mentioned that there seemed to be a lot of road noise in the back. So he turns the radio up! This car was supposed to get 38 mpg. I do get 29, but that is still ways from 38. Uncle Dave never mentioned that Suzuki was pulling out of the US market. Surely no one knew that, not even the dealers.

Took delivery of auto, brand new off showroom floor in July 2012. Never advised company in bankruptcy and that servicing and/or repairing would be non-existent. Once I learned of pending doom, I took auto back to dealer in hopes of trading for another brand but was only offered 50% of purchase price of Suzuki. This was their top of the line vehicle. I cannot find their new service centers nor able to repair vehicle in a reasonable amount of time. An example of this crap was when I was rear ended. A highly recommended repair center took (31) thirty-one days to fix the car. Reasons given were that parts could not be found. Finally, any and all collection activity comes via phone from the Philippines, as they are no longer in the United States. Please help if you can. I have no intentions to pay for a car I cannot service nor repair that is presently under a warranty. What the heck happens when that's gone as well.

We purchased a new 2008 Suzuki SX-4 Hatchback in fall of 2008. The car was maintained with regular oil changes approximately every 5,000 miles although I failed to keep documentation. The engine suffered a failure of the connecting rod bearings in August 2013 at 81,000 miles, with no indication of low oil levels. Suzuki refused to honor the powertrain warranty and the resultant repair is estimated to cost $5,650. The replacement engine will only have a 2-year/19,000 mile warranty. Online postings indicate that this engine is prone to connecting rod bearing failures at low mileages. Perhaps this is why Suzuki America is in bankruptcy.

Access 125 - Battery failed in just 13 months & forced to replace. I purchased a Suzuki Access 125 in June 2012 from Shiv Autoriders (P) Ltd., Pune and did the servicing as per given schedule. After second day of the 7th servicing (paid), it is not getting self-started. So, I handed it over to the above vendor. Now, they called me saying the battery is not working and you need to buy a new battery at Rs. 1350/-. The main thing here is that the battery was working before giving the bike for servicing. Secondly, if they have checked the battery during servicing and claimed that it was in good condition, how is it possible that it will get damaged in one day automatically? And that too is in just 13 months. Request you to please help me resolve the issue. Thank you.

I have sent my wife's Suzuki Grand Vitara for a meter fault about 2 weeks ago, that takes a week to rectify the problem. My town that is 250 KM away from Kuala Lumpur but it took a week to send the parts, that also they sent a wrong model part. Today I was told again they need a few weeks to get a new one from Japan. Can someone tell me how to get this settled faster as I am losing my patience? I have no confidence in Suzuki service.

At 70,000 km of normal driving and maintenance, the timing chain decided to go on my XL.7. This is not a part that is inexpensive or easy to get to, so the estimate is several thousand dollars of parts and labor. This has still not been fixed... There is a back order situation with the timing chain, in the neighborhood of three weeks. A car rental may have to be added to the overall cost.

First off, I would like to say I am pleased with the car (2011 Kizashi) overall, but I did not have this car a week when I noticed that the rims on the vehicle started showing black spots on them. After further inspection of the rims, I noticed it was the finish coming off. I reported this to the dealer where I bought the car, only for them to tell me that I had to take the car to another dealership because they did not do repairs or service at their dealership. I set up an appointment with this other dealership and let them take pictures of the rims. They told me that they could not make a decision on what to do and that the manufacturing company, Suzuki, had to make the final call on it and they would get back to me in 2 to 3 days.

This is the worst car experience I have ever had. Unfortunately, it was my first car purchase at 19. The dealership was so sleazy it would have sold me the car without a co-signer. The Suzuki dealership in Tucson, AZ gave me a raw deal on my trade in. I traded in a perfectly used Honda for a new 2008 Suzuki. They didn't bother elaborating about the loan process, telling me I would have to pay for the Honda plus the Suzuki. The Suzuki was only $10,000 but with new car, it was $20,000. Needless to say, the dealership left after about a year. This Suzuki is not worth $20,000. Not to mention, I am a student who works part-time. The best they could do for me was refinance after I begged for two years. Before the refinance, I was $379/mo. Now I'm paying $288/mo. It helps but then hard times hit. My wages were cut and I had to cut my hours for school so I fell behind four months. Even after paying $11,000 off, they want to repossess my car for $800. Are you kidding me?

I have had my Kizashi for 10 months. The car has been in the shop 8 out of 10 months with various issues - transmission, oil leaking, suspension, and alignment issues. The Kizashi is a really good car; the issue is bad service and incompetent mechanics. I have spent a lot of money out of my own pocket even while the car is under warranty. I would take the car to the dealer, and each time, they would tell me there is nothing wrong with the car. When I drive away, the issue has been resolved temporarily. I have taken my car to Suzuki a little over a dozen times, and each time, I am told they are unable to find an issue. It’s clear what the issues are, and still, they will look at you face to face and say there is no issue. The car only gets worse and never fixed. They don’t mind you coming in, but they intend to never replace parts and wait for the warranty to run out before they admit to issues because then it’s on you to pay.

I have a Suzuki Reno since 2006. I took it to the dealership because the motor makes a wear noise, but since the noise comes and goes (it doesn't happen all the time) they won't inspect the car. So I guess until an accident does happen, they won't do customer service. Do not buy Suzuki. The lack of customer service is horrible. Long live to Toyota!

The 2007 Forenza Wagon was bought new in 2008. The dealership constantly mentioned the 100,000-mile drive train warranty, but they never mentioned to me the 36,000-mile warranty. I did not see this on the display info on the window. I also never received any info from the manufacturer or dealer about any recalls and there have been several. This car was always garage-kept and there is rust starting on the roof! The paint is of low quality looks like crap. I am angry about that as well. While going home from the store the other evening, the engine light came on with no warning and the gear display light had a square with an angle line through it and was flashing. I immediately pulled over onto a side street that was a slight hill. It also had lost all power, shifting into gears and producing loud banging.

My car is a Forenza Station Wagon 2006. In 2008, the dealer replaced my transmission. Now 4 years later, I need another one. I contacted the corporate office and they said they couldn't do anything for me. So, I am posting this on Facebook. There is no way a car should need 2 transmissions in 6 years. I will also contact six news with this.

2008 Firenza still has 100,000 drive train warranty - I bought a car for my daughter, she took it to Hawaii. Once there, the transmission started having problems so she took it to the only Suzuki dealer on the island. They said they would not honor the warranty because Suzuki would not let them have any 2008 models? What kind of garbage is this? Don't they have to honor warranty? Who are these criminals? Something needs to be done about this. My daughter can barely afford to live there, let alone pay for a new transmission. Please help.

I'm putting in this complaint, so that anyone who reads it will avoid buying a Suzuki now or in the future.

Power Steering failure: I am writing this in hopes that no one else gets taken advantage of by Milford Chrysler/Suzuki in PA. I purchased a vehicle from these people about 8 months ago. It was a 2007 SX7 Suzuki. After having it for a couple of weeks, I noticed some minor issues with it. The tail light was cracked, the strut for the lift gate in the back was missing, and I also noticed that it made a noise when turning. I brought these to the attention of the dealer and we scheduled an appointment where he fixed all the minor issues for no charge. That is what you would expect since you just bought the car (all except the noise while turning). This noise they said was made by the power steering unit. Then, they wrote down on their invoice something that is a little strange. They said that the power steering pump was, and I quote, "Operating as designed at this time." These statements seemed a little off to me since no car manufacturer "designs" an item to make noise as far as I know, but since Milford Suzuki of PA are the subject matter experts on cars. I believed them.

Finally in February the 28th, I had an accident and I need a spare part. As usual, this is not available and for over three weeks now. Nobody is following up and nobody cares about a customer.

The headlights on my 2006 Grand Vitara constantly burn out. I have had the vehicle for almost two years and have had the front headlights replace five times. I took it back to the dealer the second time they burned out and they said they resolved the problems. Now they say it’s unfortunate that my vehicle lights does burn out often. It is dangerous to drive at night. You don't know when the lights are going to burn out on you. The lights have been costly.

I bought my vehicle less than one year ago, which is still under warranty. I took the vehicle in for a noise on the right front passenger, "grinding" all the time. It is now my third time at the dealership, requesting it to be fixed. The company has had me replace everything possible underneath in which has not been covered under warranty. The vehicle is still not fixed and they cannot tell me the problem but also feel and hear the noise.

Grand Vitra - I bought 60,000 mile tires and have had two of them replaced under 20,000. Now, they are all balled. My passenger airbag light is on and supposedly, they fixed it which I paid $120. It still is on. My headlights come on and go off at random. I have left messages several times with no return call. I'm getting very angry, please help me. Oh, and I bought this car there also.

While driving my car down a city street at 30-40 mph on a clear sunny day, airbags on both sides deployed. I pulled over, and there's not a scratch anywhere on outside of my vehicle. I contacted Suzuki and Travelers immediately on the same day. Insurance estimate came in at $6200. Suzuki dragged their feet in getting an engineer to look at (little under one month).

This is about the failure of pressure sensor on front right passenger seat. It’s intermittent. PASS air bag disconnects when adult is sitting in seat.

I just bought my car. For 2 months, I found that a leaking of water on the driver place. For the 1st time, I take it for service. But after the service, I still found the same thing happen. Then, I still go for the second time, but the service didn’t make a thing well. I’m angry with the person in-charge, who did not take responsible with it. I hope Suzuki will take action on it.

I bought my 2006 Suzuki Forenza brand new in Oct. of 2006. Within the first few weeks of owning it, several lights would flicker and dim. Also the sensor for the passenger air bag was never accurate. Within a few months, the car stopped shifting. Had it towed to the dealer to find out they closed and now the closest dealer was over and hour away at like 70 miles. It the car to the dealer to find out they had to replace something with the transmission and the alternator. Still after this, the sensor on the airbag in the passenger seats does not work after being looked at and fixed. In 2010, it was in the shop again for the same transmission problem except this time it wasn't covered by warranty and was claimed to be some censor out side of the power train, so $450 later, I had the lemon back.

I am the owner of a 2007 Suzuki Forenza with known issues with the transmission range switch. I am under 100,000 miles power train warranty, which the dealer claims is not covered. I have had this problem diagnosed numerous times, and part replaced twice, starting a year and a half after purchasing the car brand new off the lot, with 34 miles. So far, the dealer won't fix it. In fact, my dealer no longer exists, and I have to attempt to bring it to another dealer. I have done research, and found that many people have experienced this same issue. I have less than $4,000 left to pay on this car yet, I am spending hundreds monthly in repairs. Currently, there is no resolution.

I am from Alexandria, Egypt. I don't know if I'm sending my complaint to the right responsible person. If not please, send it to the right one or lead me to the one who can help me.

2011 Kizashi. At 15000 km service technician replaced the cabin filter. The cost is $125.00 for a 8"x8" paper filter. Suzuki Canada confirmed that is the MSRP for that part. This is a rip-off.

I went to go trade in my 2010 Suzuki Kizashi GTS 6-speed because I am unhappy about the car as a whole. The car has dropped 13,000 dollars in less than 2 years. If this car has this many awards and "supposed" to be so great, why is this happening to buyers? I also went to go replace my inner door card for the rear door and it's a ridiculous 400 dollars for a door card. If the car is not worth it, the parts department needs to adjust their prices! I'm stuck with this car now because I can't afford to pay the difference of what I owe, even though I have made all my payments on time!

On December 26, 2011, I had noticed a loose plastic strip of molding on the passenger side of my 2009 Suzuki SX4. It could have been there awhile as I rarely notice that side. On 12/27/11, I called Crown Suzuki (727-527-7151) in St. Petersburg. Per Cliff, I was one day past my three-year bumper-to-bumper coverage and I should call Suzuki-Brea, CA (800-934-0934). I called Brea and got a recorded message that C/S is closed until January 3, 2012. I searched the web pages for email contacts and all I found was an email address that said Webmaster only. All others said, contact your local dealer which I had already done. I felt like I was getting the runaround!

The airbag/seat belt tensioner light came on my 2006 Grand Vitara. After checking the manual it said to take the car the nearest dealer immediately. The dealer said I must make appointment. Week later they said the cost would be $1300.00 to replace a bad part. I asked if they replace many of these, they said yes. I think this should be replaced free because of bad part. They told me the warranty had expired. So now I am driving an unsafe vehicle. No help from above Suzuki of Brea, California. Also, the dealer charged me $25.00 to find the problem.

I have always brought my car to the Suzuki Dealership in Sulfur,La. or Houston to get it fixed. I am having trouble with them to fix my car. They will not honor their warranty. I have always taken care of my car and I want Suzuki to fix my vehicle and stop giving me the run around.