Mopar Vehicle Protection Reviews

The next morning I called my local Jeep dealership to see if I could have the vehicle dropped off there to be diagnosed and confirmed the issue, to which they said yes. They were able to confirm that it was indeed the fuel pump and filed a claim with Mopar Vehicle Protection. It is currently 7 business days (10 calendar days) since the claim was submitted and there has been absolutely no response from Mopar on whether the repairs will be paid and therefore the dealership cannot move forward.

The dealership claims that the only way to submit these claims for approval is through email and when I've called Mopar Vehicle Protection myself and I get the run around that they can't see anything about the status of the claim but the dealership can call them directly to inquire. Then the dealership claims that they've called in the past & get told they still need to wait for the email authorization approval. I've even asked to speak with supervisors and have my complaint escalated due to this awful experience, they do nothing. The dealer can even see that each time I've reached out & confirmed that they close out the case each time and do nothing to try to resolve it.

To be in the year 2025 and the only way to receive authorization is through an email that is taking weeks to receive is absolutely atrocious and unacceptable. Not to mention I was without a vehicle for a week until the dealership finally went out on a limb and provided me with a loaner. The fact that Stellantis/Mopar expect people to purchase their vehicles & these extended warranties, but string us along to pay for these repairs is ridiculous. As much as I love my jeep, I will be getting rid of it as soon as the repairs are done and will never go back!

I have experienced multiple delays time after time. I am a senior citizen with a heart condition and these unusual and constant delays are causing me to be even more ill. They will not let you talk to anyone higher than your case worker, which is part of the problem. This insulates the higher management from dealing with customers that are upset and need to speak to someone besides a low level case worker. I feel this is a completely unacceptable practice that is infuriating to customers. While I do appreciate the multiple parts that were covered by the company. I do not appreciate a constant and consistent delay in receiving the repairs needed.

I also am told that all the repair requests must be done through a computer. I feel they need to change their policy and begin to take the real world harm the delay causes its elderly and disabled customers. I live in a rural area and most of my family has died leaving me very little help to get where I need to go. Mopar Vehicle Protection is really dropping the ball in my opinion. How can they justify the amount of time it takes to resolve repair issues?

A representative told me they have a 5 day turnaround time to respond to customer escalation requests. In my opinion this is also an unacceptable amount of time. Meanwhile I sit and beg for rides to the grocery store doctor's appointments and anywhere else. I can assure you if this was the personal car of high ranking managers they would find ways to expedite the process. I seems to me that they are intentionally making this process difficult so the customers with Lifetime Maximumcare Warranties will just sell the car and find a different manufacturer to work with. If this process is not changed they will lose customer after customer. A very disappointed customer that has purchased multiple new vehicles from Chrysler/Dodge.