DriveTime Reviews

I saw a vehicle of interest online. I was called the next business morning. Asked a few questions and told I could go to my appt at 12. I went and could not make up my mind which vehicle I wanted. I test drove 4 of them. It was SMOKING HOT outside. Lee my sales rep never broke a sweat, I was about to die. It was so hot. Lee, was just absolutely phenomenal. Answered our questions and if she didn't know she said let me look. That girl worked hard and patiently. She never got frustrated. It was now 5:55pm and my mind was still wondering which one to get. Lee didn't even take a lunch break.

My sales rep Elijah made the whole process easy for me to understand and just overall less of a headache, by going over all the numbers with me and by always taking his time to break down why I should look at getting one car vs the other car by checking the year and the miles. Also we did a check over of the car before filling out paper work to buy the car, he showed my all my options that I could look at as far as how much I had to put down for my down payment amount. The whole process left me feeling confident that I made the right choice in who I was buying a car from, also he helped my set up the payment app so that I don’t miss out on my monthly payments and also help me set up to the jack system that is on the car so if anything happens at the car, I can track my car! Overall a 10/10 would recommend go to Elijah. He was great.

I was very pleased with my experience at Drive Time. Elliot was very helpful and showed himself to be very honest and direct about every aspect of the process of purchasing a vehicle. He not only answered all of my questions but offered information that I needed to know but was unaware to ask. My credit wasn't outstanding and yet he went to great means to help me purchase my dream car. Unlike other dealerships I went to where I was told to save a few thousand dollars for a down payment and come back, He worked his magic and I was able to purchase without a down payment and with positive effort on his part I drove off the lot in my new Chevy Malibu LT the car I've have been wanting for years. I looked for this car for a year and a half to find what I was looking for and Drive Time was the only one to make it happen. I recommend them highly!!! 5 *****

Bob was great! The problem is, when you have a customer who had very limited options for a place to buy a car BECAUSE of his credit, and you basically have to pay for the vehicle TWICE (not anyone's fault but my own) you'd think that they would at least make sure ALL of the fluids are filled (engine oil) and or letting the customer know where to find the wheel lock key (never found)... No problem, because I work in the industry. Now this is the first review I have given in my life as well as that was the biggest purchase in my life. Just saying if someone has to go to you to buy a car, make the experience as it was like I had good credit, you know like when going to a Manufacturing dealer. Maybe this is now everything works, idk. I would absolutely go back and see Bob, though!

Yesterday I had outstanding experience of great customer service. Starting from the top of the company which was manager Erica providing a follow up call to see if I had made to the store. Providing great input on the inventory of items that was on the parking lot. Once I arrived I was greeted with a smile and a handshake by salesman Michael **. He took is time to present the different options that was going to fit my liking within a car. Once I narrowed down my specific interest he laid out the last couple of options that was going fit my like. He gave me ample amount of time with no pressure while researching down to the specifics for each car. The paperwork process was very smooth. The manager Erica made sure all my questions were asked. I must say the facility was in A+ shape down to the restrooms and vending area. Please give this location of East Colonial Orlando 5 stars out of 5! Great Job!

We had the best customer service. We will be buying more vehicles from here.

Great customer service, very transparent and explained everything well.

The salesman Antonio was very helpful. He got me into a nice vehicle and it didn’t have any problems.

It was very pleasant, no pushy sales, just straight to the deal. Will be doing business with in the future.

My salesperson, Eva was wonderful; and made the process easy. The only thing that upsets me, is the payment amount. On the website, I was approved for 0 down, and a payment of $562/month. I didn't have to put anything down, but my payment is $731/month. I could have purchased a 2026 Camry with 0 miles for $688/month. I think this qualifies as a bait and switch tactic.

Jennifer very professional. Kind and helped me get my new car. Thank you.

It was so easy. William was very nice and extremely knowledgeable. I've never been able to buy a car until Drive time. Amazing experience. Sent my mom to a drive where she lives and she got her new car today. Thanks!

Great experience. Definitely will purchase a car for DriveTime again. Excellent customer from

James worked very hard to get me the deal I needed and I love my new car. He walked me through every step and made it painless.

There were warranties and those Jack added to the policy that I didn't agree with adding. This increase my payment. Now today I've been having problems getting both hold of the finance company and the insurance company.

The experience buying the car was great, but 2 days after having the car it started blowing out white smoke from the tail pipe, and come to find out the head casket is blown. Hoping the warranty company covers everything.

Great and rewarding experience, Juwan ** your advisor was great.

Everyone was helpful and professional and kind. In this day and time you don't met too many people who care

I shopped this past weekend at the Metairie location, it was a pleasure working with Mr. ** and Ms. **. They took great care of my husband and I, they gave exceptional customer service, great energy and made sure we left in something that met our needs, was reliable, and we can be proud to drive! Thank you again!!!

Elena was very helpful. She told me that she would have me out in one hour. I was walking out of the door in one hour. Thank you Elena for the exceptional service.

Top-notch. Top Tier. Higher than practitioner-grade services.

Buyer beware. Just two days after purchasing my vehicle from DriveTime, warning lights came on. The warranty company sent me to a dealership for an inspection, and I was told that my brakes and rotors needed immediate replacement. Despite being told that I had a 100% warranty for the first 30 days, the warranty company refuses to cover the rotors. DriveTime has the authority to step in and have the repair covered but has refused to help. Please have any vehicle thoroughly inspected before signing for it. Check the brakes, rotors, and any other critical components so you know exactly what you're getting. I am very disappointed with the lack of support and customer service in resolving this issue. Because of this experience, I would not recommend Drive Time to friends, family, or anyone.

I was very hesitant and nervous but Eyerman put me at ease with his relaxed mannerisms. The qualifying and completion of paperwork was very smooth. Thank you for a great experience.

The salesperson was very nice, helpful, and knowledgeable.

I absolutely love the customer service. LeAira was amazing. Extremely informative. Will definitely refer to DriveTime.

Great Experience. Shaw was Great!! Would recommend this Drive Time if you are looking for a new or used car.

I had a great experience. It was busy but I was still able to get out in less than 3 hours. With only two salespeople working!! Kalani was very knowledgeable and helpful!

The best customer service experience ever! It was a fun time getting my new vehicle. Thank you 1000/10.

Great service. I will recommend family and friends.

Great experience with Drivetime and with Nickola!!

I would rate them 10 for 10. They all did a great job.

Ahmenah, was amazing with paperwork, patience and explaining everything. If I had a question, she would gladly answer it. Nothing was rushed, and it was a great experience. I would definitely buy a car from her again. If I had any yuck to say it would be that just the car that I purchased was very dirty on the interior.

Very easy and fast service. Was in and out in 45 mins. No hassle at all.

When I walked in the manager greeted me very nice, then Jesus helped me, was very patient. My experience was great. Will tell friends and family.

We had no issue getting a vehicle and loves the service.

Matt ** was amazing! Very helpful and went above and beyond to meet my needs!!

I had a great time with Charlie. He was very helpful and patient with me and took his time to make sure I understood everything.

My experiences with the DriveTime sales team was not bad. They were kind and very professional. There is a down side to this company though. Drivetime offers quick purchases for people with credit issues. On one hand, one can get financing easier because DriveTime banks through one institution versus bigger dealerships where their banks will either approve with a higher down payment or do not approve at all. Drivetime finances with crazy high interests and high mileage cars. This company gives dirty cars to their customers, I mean, you literally need to wash and detail yourself. Straight- off the lot. Some customers do not understand the high interest and the 72 month financing DT offers or rather insists on, which is a huge disadvantage to the customer. Do the Math!

My experience with DriveTime was nothing but awesome. I worked with the locations in Antioch and Madison, TN and they were so patient with me and my family. Big ups to Josh that works at the Antioch, TN location for helping us narrow down our vehicle choice. Also, kudos to Ozzy from the Madison, TN location for helping us get everything we needed paperwork-wise in order for us to drive off with our new vehicle. I will definitely recommend both locations and will be leaving a review on Google for both.

David and Patrick were simply amazing. Absolutely the best service we ever received from any auto dealer anywhere. I would definitely recommend them to everyone.