DriveTime Reviews

I saw a vehicle of interest online. I was called the next business morning. Asked a few questions and told I could go to my appt at 12. I went and could not make up my mind which vehicle I wanted. I test drove 4 of them. It was SMOKING HOT outside. Lee my sales rep never broke a sweat, I was about to die. It was so hot. Lee, was just absolutely phenomenal. Answered our questions and if she didn't know she said let me look. That girl worked hard and patiently. She never got frustrated. It was now 5:55pm and my mind was still wondering which one to get. Lee didn't even take a lunch break.

I first would like to start off by saying thank you DriveTime for making this the easiest/best car buying experience I've ever had. Next I would like to say Emily out of Raleigh NC was so awesome. Even after I told her that I wanted a particular car out of Gastonia, she still treated me as a valued customer and is very professional. Her smile is infectious. Next Ayinde out of Gastonia, put the icing on the cake. He finished up the process in a professional and timely manner. He too has an infectious smile. If I can say anything...These 2 are 2 of the best sales people I've worked with out of numerous amount of car buying experience. They represent Drivetime in the best way. I wish them both much success and hope they grow with Drivetime. They deserve it!

My sales rep Elijah made the whole process easy for me to understand and just overall less of a headache, by going over all the numbers with me and by always taking his time to break down why I should look at getting one car vs the other car by checking the year and the miles. Also we did a check over of the car before filling out paper work to buy the car, he showed my all my options that I could look at as far as how much I had to put down for my down payment amount. The whole process left me feeling confident that I made the right choice in who I was buying a car from, also he helped my set up the payment app so that I don’t miss out on my monthly payments and also help me set up to the jack system that is on the car so if anything happens at the car, I can track my car! Overall a 10/10 would recommend go to Elijah. He was great.

I was very pleased with my experience at Drive Time. Elliot was very helpful and showed himself to be very honest and direct about every aspect of the process of purchasing a vehicle. He not only answered all of my questions but offered information that I needed to know but was unaware to ask. My credit wasn't outstanding and yet he went to great means to help me purchase my dream car. Unlike other dealerships I went to where I was told to save a few thousand dollars for a down payment and come back, He worked his magic and I was able to purchase without a down payment and with positive effort on his part I drove off the lot in my new Chevy Malibu LT the car I've have been wanting for years. I looked for this car for a year and a half to find what I was looking for and Drive Time was the only one to make it happen. I recommend them highly!!! 5 *****

Bob was great! The problem is, when you have a customer who had very limited options for a place to buy a car BECAUSE of his credit, and you basically have to pay for the vehicle TWICE (not anyone's fault but my own) you'd think that they would at least make sure ALL of the fluids are filled (engine oil) and or letting the customer know where to find the wheel lock key (never found)... No problem, because I work in the industry. Now this is the first review I have given in my life as well as that was the biggest purchase in my life. Just saying if someone has to go to you to buy a car, make the experience as it was like I had good credit, you know like when going to a Manufacturing dealer. Maybe this is now everything works, idk. I would absolutely go back and see Bob, though!

Everything was great with the exception of one thing. While I understand it is common courtesy to acknowledge everyone who comes through the door, spending excess time with them while having a customer at your desk is a bit rude. Acknowledge the new customers, sign them in and return to your current customer.

Love Briana. She's really good at what she does and she has a beautiful spirit and personality.

Very friendly. Easy to understand. Very pleasant to deal with. Will gladly use again.

I am a happy customer! The staff (Josue) was super helpful, supportive, and friendly. I had a moment of panic but everything worked out. Josue made sure I was well taken care of. This is a second experience shopping at DriveTime and I can say their personnel will always really help you and make you feel welcome and comfortable as you find the perfect vehicle. 100% recommended.

Fast and amazing service, was able to get me in and out and got a amazing jeep.

Great customer service was there not that long compare to to major dealerships that your are there 6 hours!

They was patient with me, help me find my a new vehicle when I was in need.. Great service.

Great work! Overall good timing and got what I could say is a reliable car.

Elijah ** (Temple Hills) location was a very informative and transparent with my purchase but, due to unforeseen circumstances, I had to return the vehicle having some issues that were not known to the salesman or myself. Mr. ** is still in contact trying to find the right vehicle for me.

I purchased a Telluride didn’t have it. 24 hours of transmission issues, then went all the way to Atlanta. Come back purchase a 2019 Genesis G8 transmission slipping. I need for you guys to look over the cars thoroughly before putting them out on the lot.

10/10 experience, very easy process and was able to purchase my first car.

This is our second time purchasing a vehicle from you. Both experience were good, good selection of vehicles for our budget and good customer service all the time. We will definitely recommend this location to our friends.

Super nice people and a very easy process. Wasn't there all day.

AMAZING and Destiny G from the Mechanicsville TPK, Richmond VA location WAS AMAZING.

Car was nice but dirty, no gas, no floor mats. Sad but true. Salesperson said that's Drive Time

Customer service was very good. 👍 Salesperson was very nice and helpful to me.

I don’t think I have ever been to a car lot when I was in and out! Everything was simple and to the point, and most of all everyone was friendly!

The whole experience was positive. Jarrod ** was great to work with.

I am not frustrated with Drivetime themselves. I am frustrated with their warranty company. It's awful frustrating and gives you the runaround

Antonio was amazing and walked us through the entire process. Great employee.

We had the best customer service. We will be buying more vehicles from here.

Great customer service, very transparent and explained everything well.

The salesman Antonio was very helpful. He got me into a nice vehicle and it didn’t have any problems.

It was very pleasant, no pushy sales, just straight to the deal. Will be doing business with in the future.

My salesperson, Eva was wonderful; and made the process easy. The only thing that upsets me, is the payment amount. On the website, I was approved for 0 down, and a payment of $562/month. I didn't have to put anything down, but my payment is $731/month. I could have purchased a 2026 Camry with 0 miles for $688/month. I think this qualifies as a bait and switch tactic.

Jennifer very professional. Kind and helped me get my new car. Thank you.

It was so easy. William was very nice and extremely knowledgeable. I've never been able to buy a car until Drive time. Amazing experience. Sent my mom to a drive where she lives and she got her new car today. Thanks!

Great experience. Definitely will purchase a car for DriveTime again. Excellent customer from

James worked very hard to get me the deal I needed and I love my new car. He walked me through every step and made it painless.

There were warranties and those Jack added to the policy that I didn't agree with adding. This increase my payment. Now today I've been having problems getting both hold of the finance company and the insurance company.

The experience buying the car was great, but 2 days after having the car it started blowing out white smoke from the tail pipe, and come to find out the head casket is blown. Hoping the warranty company covers everything.

Great and rewarding experience, Juwan ** your advisor was great.

Everyone was helpful and professional and kind. In this day and time you don't met too many people who care

I shopped this past weekend at the Metairie location, it was a pleasure working with Mr. ** and Ms. **. They took great care of my husband and I, they gave exceptional customer service, great energy and made sure we left in something that met our needs, was reliable, and we can be proud to drive! Thank you again!!!

Elena was very helpful. She told me that she would have me out in one hour. I was walking out of the door in one hour. Thank you Elena for the exceptional service.