DriveTime Reviews

I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!

I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.

So far DriveTime has done everything they can do to help me. There was some kind of issue with the car transmission I picked so I brought it back the next day and they were more than happy to find me a different car or take that one to the shop to get fixed. I opted for a different car. Found one on one of the other lots and they called over to make sure it was available and transferred all the information and paperwork to that location. I was happy there was a warranty. I was going to take the car to a mechanic but the issue was very obvious when driving over 50 or on the freeway. The process was easy. They have tablets for the kids to play on making the car experience easier to get through and it wasn’t like I had to talk with one person to sale me the car and then a finance guy. They all do both the sales and finance part. The relaxed environment made it not so stressful to get through car buying process.

Ilia (eye-Leah) and her team were very helpful. got me into the vehicle that worked for me and my family. I felt a little shuffled around, while she multitasked with other customers and her lunch, They also had a meeting in the middle of my visit discussing sales and what not which was uncomfortable for me as a customer to hear how they are pushing sales and etc. Getting this car was a huge deal for me and it would have made my experience better to be handled directly by Ilia instead of 2 other people. Sort of made me feel like ok I got that deal moving not she moved into the next.

So I bought a Chevy trax and within a week, past the 5 days return policy, it started acting up. Contacted SilverRock, car was diagnosed and was going to cost more to fix than my purchase price. Driveline in Tallahassee, FL made it right. They offered to return the loan and let me pick out a different vehicle. I was so impressed with how I was treated after what I thought was going to be my longtime ride ending in a rare disaster, that I even increased my budget and got something with a little more bells and whistles. This was my first "big girl" purchase all on my own in a really long time, brought along my husband for support and to step in when my eyes got bigger than my set budget. 🙃

1st car bought on Friday 4/24 was a bad car, had to bring it back, but was able to get into another car without a problem, Willie ** was super nice, was able to get in within the 5 day return window, all is well.

Dealer that prays on individuals that are down on there luck. Although I know of my credit situation and the difficulty with getting regular credit, the selection of vehicles and conditions do not supplement the price that is put forward. The vehicles that I test drove were dirty and varying mechanical conditions which would normally warrant significant service. The car I chose was about 8,000 overpriced but due to the necessity for a vehicle I still chose it. Automobiles at these dealerships are generally overpriced and there’s no ability to negotiate.

Please remove the guidance on your review of how fear the client should be, to begin with I’m a returning client and this last experience that I have on the Conyers GA dealer was extremely stressful, I drove three hours from Birmingham, Alabama. I started the paperwork on the Pelham location and for starters I make a comment to the sales rep that I have to drive back to Birmingham to make funeral arrangements for a family member and this transaction should’ve last no more than 30 to 40 minutes but lasted three hours, they were expecting me and the least that they could do is wash the vehicle that I purchased properly. The Mats were laying on the back of the truck. I asked them to re wash the truck and they refused. One point they didn't took in consideration is this maybe my first vehicle and if so, should I care about the ringing the bells on a successful transaction? Or should they took in consideration if in fact, this would be my first vehicle.

So originally I was working with the Lakewood teams manager Jose and purchased a beautiful silver Murano. Well that one ended up having some minor issues so I found a different murano at the Denver Havana St location and spoke to Danny! Jose had already called over to the other location to get everything set up for me to trade cars. Honestly the entire experience was incredible. Both locations here in Denver are phenomenal! Thank you Danny for getting me into my new one and thank you Jose for making the experience literally a piece of cake!

The General Manager, Sheena, and associate Destinee, and our salesman Josh bent over backwards to assist us. They made this experience a joy. Your corporate office played a great part in our experience as well. We will definitely utilize Drivetime again. We will send others your way.