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Reviewed Sept. 1, 2015
Me and girlfriend was coming down rocky canyon known as Shaw Mountain Rd. and hit soft dirt. Back started to swerve and tried to turn the steering wheel the way of skid and no steering and no ABS brakes. It had a recall on my 1994 Chevy suburban. We hit brush and lights out. My truck is totaled. It wasn't my fault. and It was the truck itself.
Reviewed Aug. 26, 2015
2010 Chevy Equinox with 89,000 miles. Starting early this year April 2015, engine began rapidly burning oil. Piston rings needed to be replaced because of defect. Chevy provided extended warranty and covered repairs. Two months later the transmission fails. 3 months after powertrain warranty expires. Chevy agrees to provide assistance. We pay a $400 deductible and Chevy replaces transmission. A month later, same issue but computer related. Dealer accepts responsibility. A week later, the horn stops working. We pay out of pocket $200. Still weeks later, driving to NY, engine light comes on and we pull off the NJ Turnpike to call for tow.
Chevy can't provide rental car because it's off hours and we'd have to wait for diagnostic and get rental approval. Turns out the fuel injectors need replacing. Couldn't wait to have car diagnosed so I had to rent a car out of pocket 439.60. Chevy not reimbursing and want us to pay for repairs 1700.00. Chevy offers assistance and we have to pay $850.00 to fix.
I feel we shouldn't be held responsible for any further repairs as this car is defective. Service rep even said so. Chevy engineers can't even explain why this is happening. We've done everything to keep car up to snuff. Oil changes, servicing. Car is under driven and shouldn't be giving us this many problems. I feel that initial repair work of piston rings wasn't done properly resulting in a snowball effect. I feel that Chevy should cover the cost of repairs and the rental. Had we been close to home, rental car wouldn't have been necessary because we could have borrowed a car until this was addressed.
Reviewed Aug. 12, 2015
I bought a new 2011 Traverse. Have had problems with it from the beginning. I bought it with all the bells and whistles expected it would last a lifetime and wouldn't have to purchase a vehicle right away. I do not believe in trade-ins since they rip you off generally. I spoke to the manager when I took it in for servicing after the third time in less than one month. No help!! Very rude about it! I even spoke to a GM manager, no help there either!
Anyways I took it in for repair within three days because my brand new Traverse battery died, which they didn't understand why. Then the steering wheel started making noise, which they said was normal. Whatever! Then all the recalls came. I think my Traverse payments should be made by the company since it's there more than with me. Then a water pump issue came up where it was overheating!!! It's still new!! It should not overheat. Then a funky noise with the AC fan they had to replace. Then a strut issue, they also repaired. Now a check engine light turns on!! It only has 38k miles.
My Ford pickup has 159k and took it in ONCE for a recall. That's it!! That's how cars should be reliable, especially when have children and work. I just received a letter of another recall of the Tailgate!! How many more recalls and problems do they have to see before they realize they are manufacturing them WRONG! Something needs to change. Very dissatisfied and unhappy!!
Reviewed July 26, 2015
I have my 2004 Chevrolet Avalanche truck that has about 50,000 mile. On 7/24/2015 (Friday), I was towing an 8,000 travel trailer traveling down Route 61 in Kentucky heading to Dale Hollow Marina State Park. All of a sudden, the brakes failed as I was trying to brake following a convoy of military vehicles. I couldn't stop it but had to change lane avoiding hitting the military vehicle. In changing lane, I almost hit another vehicle on the other lane. It was very scary situation for me and my kids in the truck. I was driving about 55 miles per hours then.
The brakes totally failed but I managed to drive it using the trailer brake to a Chevrolet/GMC dealership, who checked it out and said the brake lines were "exposed" and now leaking brake oil due to corrosion. As he checked out my truck, he told me that he just had another truck from other out of state having the same issue. Even though the truck is about 11 years old, it only has about 50,000 miles. How could brake lines have such bad corrosion? In fact, a year before that, my parking brake broke also due to corrosion.
I have other cars and van (i.e., Honda), where I have them over 200,000 miles and over 15+ years, but have no corrosion or brake lines rusted and failed like this. I am very disappointed at Chevrolet/GMC having such a poor workmanship on the vehicles. Reading what other people are having the similar issue, I don't understand why there are no recalls in fixing this problem since it's a safety issue.
Reviewed July 22, 2015
We own a 2007 Chevy HHR. It was sitting in our driveway and the interior burst into flames. Our grandkids had JUST been riding in this vehicle. I want answers! How could this happen? Your GM agent said "since we had called our insurance first, if they settled, this would be THEIR car and they would have to deal with them if they thought it was GM's fault". Otherwise, we no longer have any say in this matter? Is this how you deal with safety issues? Very disappointing!!!
Reviewed July 6, 2015
I was driving on Highway 37 on July 4th in Indiana and was getting off at a exit and when I pressed on the brake to slow down the pedal went to the floor and really made me concerned that I would hit the car in front of me. I have owned since it was new and I have taken very good care of it. My truck is show room condition. I very carefully pulled to the side of the road and looked thinking it might be wheel cylinder and seen fluid all under the frame. I carefully drove it home and jacked it up and replaced the wheel cylinder and went to bleed the brakes when I seen fluid spraying on the frame. After really looking I could see the brake line really rusted so I looked on the internet and there were thousands of people having the same issue - many got into serious wrecks because of this issue.
I am 54 years old and have never seen brake lines rust through like this. The reason they did not make this line with stainless steel or have it in a conduit is scary. Please help me with this issue. Loyal Chevrolet owner. I have a 1968 Chevy c10 that has the original brake lines. I have owned a lot of vehicles and have never had this problem. This is very serious. Thank you. I did not wreck and I have to replace this line. Please help.
Reviewed June 25, 2015
My truck drops out of power steering for no apparent reason and the truck is really hard to turn without the power steering. I stop the truck and turn it off and then back on and it works fine -- for a while. Has happened at least 10 times. This is definitely not safe -- if you lose steering on a curve at night it could be catastrophic to say the least. I took it to my dealer and they say they are awaiting parts -- with no estimated time that they might come in. I really don't have a lot of confidence they really know how to fix it. Have had rental car at GM's expense for over a week now. Have seen a lot of other complaints about a GM products electrical power steering problems -- this ain't their first rodeo!
Reviewed June 18, 2015
My 2013 Chevrolet Equinox SagaSettle in-Its a long one! On March 27th 2015 I bought my 2013 Chevrolet Equinox at the recommendation of my dad, the satisfied owner of a Chevy Traverse. My dad was so pleased with his Traverse that I allowed him to be in complete control of my car hunt and let him know the exact features I was looking for, including GPS navigation and a reliable hands-free (Bluetooth) system for talking on the phone and listening to music. I also mentioned that XM radio would be a bonus. I spend all day in my car and on the phone for my job. I've put nearly 9,000 miles on the car already, so these features were extremely important to me, not just for entertainment but for safety because of the necessity of phone conversations while driving.
I went back to my hometown to car shop and left after test-driving just one perfect Chevy Equinox with 36,000 miles and all the features I wanted according the sales person, including XM radio. I explained to them how important the features I wanted were. They even helped me connect my phone before leaving. We negotiated that they make the car a certified pre-owned for the extended warranty, which they did. I was satisfied! Shortly after leaving the lot, I realized the sales guy was wrong-there was no XM radio. Okay-no big deal. I could supplement that on my phone as an app and listen to it that way. In the grand scheme of things, it was a minor annoyance. Onward I went!
Weeks went by and as I fully immersed myself into my brand new job with my brand new-to-me car I started to notice some glitches in the audio/Bluetooth system. First, sometimes it was difficult for people to hear me that I was speaking to on the hands free phone system, but I could hear them fine. But the biggest annoyance was with the Bluetooth audio connectivity on my phone. Each time I would get back in my car, the phone-talking feature would connect automatically but the music wouldn't. I would go on the MyLink screen, scroll to Bluetooth and wait for it to start playing. but the screen would just say PAUSED with a play symbol. So I hit the play symbol and..nothing! Check to make sure music on my phone is playing? Yep! So I go to the Phone settings on the MyLink screen to make sure the phone is still connected-it is. But just to be safe, I touch the device listed just to be sure.and it disconnects.
I then go back to the device pairing list and connect the phone again. THEN AND ONLY THEN can I go to the Bluetooth option and start to hear my music. And so repeats this process every single time I get into my car. At best, this is a 3-5 minute process before I pull away. At worst, it repeats this cycle for as long as an hour before it'll actually start playing instead of saying PAUSED while my music is playing on the phone. When my music does actually play through the speakers, it skips like a CD would skip but it's not a CD.
I was due for an oil change not long after getting the car, so on May 18th I took the car in on a Wednesday to the local Chevy dealership where I live-Jeff Gordon Chevrolet in Wilmington, NC. That's right JGC, I'm putting you on blast here! I fill them in on the situation with the audio and they tell me it could be a couple hours wait for them to do the oil and check out my problem. I have plenty of work I can do while I wait, so I tell them to go ahead, take their time! The wait is about an hour before they call me back out to the shop. A tech asks me to show him the exact issue, and I do. He agrees with me that it's strange and glitchy and suggests to my service advisor that I bring the car back so they can call their tech support with the unit in possession. I schedule with ** to bring the car back on Friday at 8am.
I take a car back and they spend 2 hours looking it over. I wait patiently, getting work done like before. When the service advisor calls me back to the shop, she tells me that they couldn't do anything to fix it and that my options are to use an auxiliary chord to connect the phone and play music steadily or call GMC myself. The reason, she says, is that my phone is not compatible. I have an iPhone 5s, which came out the same year as the car (thus, I would imagine it would be compatible) AND I have an iPhone 6-both of which are experiencing these issues. I am disheartened, but not one to show my ass if I can avoid it. I bought the car for these specific features, and this advisor is telling me that my phone is not compatible AND I have to use a chord... two things I specifically wanted to avoid when I bought the car.
I decide I will call the hometown Chevy dealer I bought it from for advice, hoping they would advocate for me with this dealership where I live. They don't. Not really. Instead, they ask me for many descriptions of the issue and ask me to check the GM Total Connect website to make sure my phone is compatible - I do. It is. I wait for a call back that never comes until I call them. They keep saying they have no solution because they can't see the car and I tell them what I know they cant fix it but what I am looking for is some advocacy with the JGC dealership on actually trying to solve the problem instead of passing it off.
I even take photos and video of all the problems I'm having and send them in to him. The hometown shop advisor assures me he will call me back. Two weeks pass and he doesn't, so I call him. He also mentions the incompatibility issue and I remind him of the very specific needs I told the sales team at that dealership when I bought the car. For them to have knowingly sold me something that didn't meet those needs would be unethical. For them to have unknowingly done it would be human error-but I would expect someone to make it right. After all, the car is still under warranty and this is covered.
I decide to call GMC as was advised at JGC. Once on the phone with them, I explain the issue in detail to one two three... four different people. Mind you, I'm doing this while pulled over on the side of the road working - because I travel for work and this is eating into my work time. Each person I speak to goes over the compatibility issue. I'm told that Apple has special security software that makes it less compatible. But this is irrelevant. I was specific about what I wanted when I bought it. The GM Total Connect website says both of my phones are compatible for all features. And aside from that it's not just the music that is the issue. The hands free phone feature is glitchy. Not to mention that OnStar actually told me verbatim that they couldn't download directions to my vehicle once because my car wasn't putting out a signal.
I use OnStar all day every day and this doesn't happen often, and I'm not sure its necessarily related to the other issues, but it sure seems as though the cars audio/Bluetooth/fancy center hardware and/or software system is simply not working properly. I make it clear that what I want is what was promised. As trivial as it may be to some consumers who do not spend all day in their cars, this is very important to me-even if just listening to my maps give me turn by turn navigation from my phone. Music aside-the hands free/Bluetooth features are about safety. But safety aside, it's about fulfilling what a product promises to do.
An auxiliary chord may or may not solve the problem with the music, but its beside the point. I bought Bluetooth. And at one point, one of the GMC reps I was talking to actually told me to call Bluetooth and gave me their phone number. So the dealerships pawn it off on each other, then pawn it off on GMC, who tries to pawn it off on Bluetooth. But Bluetooths phone wasn't working when I called-oh the irony. It also didn't work when the GMC rep tried to call. She had no choice but to press on to solve my problem. The last GMC rep I talk to, who is apparently the third level of support, tells me she will contact the dealership I took the car to in May and find out what ticket they opened. She vows to call me back tomorrow which is now today.
Today comes, no call. So I call them at 4pm. They claim they tried to call but my phone never rang-whatever. So they tell me once again about the incompatibility. I tell them once again about the GM Total Connect website never mentioning any poor connectivity between iPhones (arguably the most popular smart phone brand on the market) and actually how the website says verbatim that it is, in fact, compatible. We go in circles for a while. She says that they actually contacted the dealership I went to (JGC) and the service advisor actually tells her-get ready for this-that this was not the issue I brought it in for and that they never opened a tech ticket and that I needed to schedule a time to come back.
I think I actually saw red. This was the EXACT issue I brought it in for. I showed the tech at the dealership exactly what it was doing, and I was turned away and told to call GMC who is now telling me to go back to the dealership (who cant see me until next week, by the way). I told the rep on the phone that the dealership is mistaken or they have to communicated with one another accurately - this is the same issue I took it in for last time. I ask her to please call the dealership and let them know it's the same issue. I took it in for last time so that I do not waste my time going to sit and wait while they tell me all over again that they cannot (will not) help me. She will not do this because she has already described the problem to them but she WILL call them to schedule a time for me to go in.
I ask her what they're going to do for me when the dealership turns me away again and she cant answer that. It's a broken record of this is a new issue so they will look at it. No, it's not a new issue. I make it clear to her as I've made it clear to every person I've spoken to - what I want is for them to replace the defective (or just crappy) Bluetooth audio system that is covered under the warranty and very clearly not working properly. It's broken or it's just a lousy factory system - but either way you slice it, I made it clear what I wanted from the beginning and I want what I paid for.
The GMC rep patches in a service advisor from the dealership to schedule the appointment. The service advisor asks me what I've been asked so many times now that my answer sounds rehearsed: "Can you please give me a brief description of the issue you're having?" The GMC rep hears the deep sigh I let out upon being asked that question once again and immediately says I've already called you and spoken to so-and-so and you have a description of the problem! That's why were setting the appointment up. Your shop is already informed, they just need you to schedule the appointment. But no. The service advisor from the dealership says that is not sufficient and she needs to hear what the problem is again. From me.
Prime example of how excellent the communication is here. The bottom line is this: It's been weeks and GMC/Chevrolet has been just about the worst customer serviced I've experienced in general, from the initial misinformation regarding XM radio and the compatibility of my phone when I bought the car, right up until they way it's been handled by the dealership in Wilmington and the GMC hotline. Maybe for someone who doesn't spend so much time in his or her car, the lackluster factory Bluetooth audio system is adequate. But for me, it's lousy and I've gotten to where I barely use it. This is frustrating because of how clearly I articulated my needs while testing the car. And the fact that not only will no one make it right but that they're also pawning the responsibility off on various company reps and having me make all these calls is disheartening for me.
It speaks volumes about the integrity of the company and their dealerships and the value that carrying the brand has to them. Although everything is covered under warranty, I get the distinct impression that Chevy GMC will fight tooth-and-nail to avoid simply replacing the system with the updated 2015 version that is perhaps more compatible. Fix what is broken or give me what was promised - what you claim is compatible on your GM Total Connect website. Shame on you, Chevy GMC. And shame on your complete lack of customer advocacy. You've cost me countless precious hours of work time, and in my job time is money. You may win this one, but I assure you, I will never buy from you again.
Reviewed June 9, 2015
I was about to tow my boat with my Silverado when my brake line leaked from the rust on it. The truck is 2005 model with only 72000 miles on it. I checked out the rest of lines and they all have rust forming on it. If this happened on the highway, it would have been really ugly. I spoke to the Chevy representative and told her about the problem. I also told her I was part of the GM Family First program. The bottom line was that GM wasn't going to help, she told me that the warranty expired 7 years ago. So much for being loyal to GM where all my cars were bought....
Reviewed June 5, 2015
I live in the United States, and I experience a group of sissies that live here. We operate a ranching operation here in Wyoming. My trucks break down, on the mountain 40 miles from no where, I walk home. These are Chevrolet 3500 trucks, Ford F350 trucks. We have all the problems with these new trucks that the people in the city have. The trucks break down because the public wants someone else to be responsible for them. I have no desire to have the EPA tell the manufacturer how to meet the emission standards. When these issues are delegated by your government.
The manufacturer is doing everything possible to meet the public's desire to have the EPA involved in their truck. The solution is simple if you have a 1985 Ford or Chevrolet that you liked! Have it re-manufactured, and you will not have to deal with the 2015 emission standards. Don't buy the new truck. Your local garage can put a new engine, and transmission, brakes, paint etc, into an older vehicle and it will not cost $65,000 to have it done. And it will not break down along side the road trying to meet emission standards imposed by the government. Do not blame someone else for your decision.
Reviewed May 13, 2015
Our SUV was services at Blossom Chevrolet 2 times for a total of 7 days over a 2 week time period. Our vehicle warranty covers a rental car and we did not receive one. They claim GM paid for the 1st problems no rental. Our warranty company paid for 2nd problem and they had the SUV 3 days before they contacted them.. We paid the $100 deducible and our SUV is still making the exact same noise when it starts! We are so frustrated! Our Warranty company has Paid $1800 for a problem which is not fixed! My husband talked with the service manager ** about our concerns and he was rude. We need to travel over Memorial weekend and our SUV still isn't working right!
Reviewed May 4, 2015
My HHR was recalled for the second time for a power steering fail issue. Since we had already repaired the problem as the power steering had gone out, we were told to fill out paperwork and we would be refunded the money we paid. It's been over 5 months and we have been given nothing but the runaround. "The paperwork has been lost" or "I can't seem to find your file" is all we have been told. "It's the local dealers fault" or "It's Michigan's fault." They all pass the buck. This is for a measly $335. 5 MONTHS! I am beyond frustrated with their lack of efficiency and their inability to complete even the simplest of tasks. Do what you say you are going to do!`
Reviewed April 23, 2015
BASICALLY they told me bc truck is more than 7 years old but still under the 70,000 mile warranty. They will not cover my mom's truck who is on disability. I am so outraged. No one sent a letter informing anyone and all they do is pass the buck. I will never buy a gm chevy or any company related to them. I will only buy Nissan and Mitsubishi after seeing how they treated my mom.
Reviewed March 27, 2015
2500Hd Silverado with Allison Transmission, GAS & 8.1 liter engine. I bought this truck, basically new, from Dealer, and dealer drove for first 6,000 miles. Bought a 65 acre ranch Reno, NV, currently hauling minimum of 3 ton at least twice a month, hay, livestock, and rental RV's, now for 13 years. The truck now has 133,000 original miles. I maintain oil change, (every 5k miles) Transmission flush, rotate tires every 5k miles, do not drive hard, rarely floor it, rarely brake hard.
I still have my ORIGINAL brake pads, YES, original, and I am just finally getting down to 30 %. I HAVE NOT HAD ONE engine problem, other than, of my OWN fault. (fuel pump, at 105,000, went out) As everyone knows, the fuel pump has to stay lubricated, buy gas to run properly, if you run your truck down to less than 1/4 tank, (or like I did a half dozen times, to almost empty on the last red bar on gauge), it ruins the fuel pump. Also not changing the fuel filter but twice, in 80k miles didn't help... When my truck hit 105,000 miles, the fuel pump went out. I knew this was coming as I heard the whistling type sound starting 8 months before and asked the local Champion Chevrolet service mechanic, OVER the PHONE, not a penny spent for advice from CHAMPION Chevrolet. Reno, NV.
Almost every complaint I seem to be reading, on GMC or CHEVROLET trucks, are from pre-owned purchases, or maybe some dealer repair shop ethics, or folks that never mention the driving habits of previous owners, or don't know, the driving type, how often the vehicle was serviced, home or not, or how they drive, how many drivers, neglect to low oil, as ALL THIS comes into play, with the longevity of vehicle, and issues from neglect. I have seen in my day, even friend a mechanic, of 15 years, due to stress of divorce, neglect his own vehicle, and ran engine so low on oil, as "idiot" light failed to tell him, no oil, blow up his own Jeep engine...
All the facts that go into repairs, generally are based on type, # of drivers accessing a vehicle, the terrain, climate, of driving area, mountain, snow use of 4 wheel drive, or not use of it, etc... weekly hauling amount... city driving (constant stopping, and tranny shifting up and down) THEN add, oil changed how often? Differential oil changed, transmission flush, tires rotated, Hard drivers, that constantly floor it, only to see ahead the yellow light and then slam on braking and do this... daily, All effects of engine longevity.
I can tell you now, I have 2 GMC trucks currently, owned 6 total GMC or Chevy big block and one 1991--1500 half-ton have hauled bumper pull trailers, weekly with it, of weights far beyond 1/2 ton, more like 6k pounds atop truck weight on hay scales, and other than menial little issues, like needing new key ignition put in on 1991, and or glove box handle etc... the truck starts, runs, hauls, tows, every day.
The difference in repair complaints, in time or $$$ compared to the Competition, claiming they are better, take the time to read Consumer reviews, Complaints on them, and TYPES of issues, like thousands of same common, complaints, ENGINE, DRIVETRAIN, TRANSMISSION, FRONT END, type complaints, not DEALER or rust, or a rotor wearing fast, issues, but ACTUAL VEHICLE quality, and $3,500 + cost for fixes, on 90% then multiple issues, of major drive repair, on the 250 complaints... and you can decide for yourself. Just take care of your truck, change your oils, trans fluid flush etc... and they will run for 250k miles... and more.
Reviewed Jan. 8, 2015
I have recently repaired yet another 3-5-r waveplate in a Chevy Traverse. In total over the past 3 years between the Traverse and the Acadia have replaced 14 of these waveplates. I am not complaining for my benefit but for the poor souls that have had to pay for the parts and labor for their vehicles. I feel it is unethical and irresponsible for G.M. to not have recalled this problem since it is clearly a manufacturing flaw. I am 20 years experience in my field of automotive mechanics. It's wrong for G.M. to knowingly sell these faulty transmissions. I have been a long time G.M. owner and I have always preferred the brand.
However after this atrocity, I cannot stand behind such a fraudulent act. The American way used to be to provide the highest quality possible to the average person. Now it is just whatever you can get away with. It disheartens me and about 87% of the population of this great nation. I realize my concerns are falling on deaf ears but I still will list my complaints. In short you know better but you choose to hide behind the chain of employees that lead to you, the c.e.o. of G.M. and it's despicable. Act like a good human being and take care of your customers not only because it's the right thing to do but also because you are nothing without them. I hope your proud of yourself and look in the mirror everyday and say to yourself, "I am a phoney and proud of it." Congratulations. You have won the shady company of the year award!
Reviewed Dec. 4, 2014
Drives good at 126,000 miles. However drain battery after 2 days of not driving.
Reviewed Nov. 25, 2014
Right after I purchased this vehicle I didn't want it. The dealership lied and when I kept calling them they threatened me with the company attorney, so I stopped calling and then came all the recalls and now it went to the shop for recalls and I am having to rent my own car which I can't afford and they want to charge me money to fix motor that their seal on water pump messed up. I pay 574.00 on this car every month and I am on disability. You can't speak to anyone but their reps and they are no help. I waited call for 8 days and finally went to their supervisor who only praised this person. Nothing still resolved.
Reviewed Nov. 10, 2014
I own an 09 Traverse and was totally happy with it when I bought it but then the struts in the front went out at around 70 k. Then, the transmission started acting up and then the power steering intermittently goes out. Now, check engine light came on, and has no low-end power! It also has never gotten 22 mpg like I was told. It averages between 14 and 16; don't matter if you're on the highway or city driving! And yes, it has had a tune-up (new plugs) at around 85 k. Great for room, looks nice, but not happy. I feel like it has more problems than a math book!
Reviewed Oct. 31, 2014
The driver's side interior door handle broke off at the metal part. We were under the 36,000 mile warranty when it happened. We were on a trip and waited until we got home to take it to the body shop. We thought it would be a minor repair, but it would cost over $400 to repair it with the GM part. GM would only send a complete door trim panel for $395.00. We called GM customer service and the representative told us it would be completely covered by GM if it was due to a factory defect. Our local GM dealer's service department said we could bring the truck down to have them look at the broken part. The service department determined it was due to a factory defect. When we got home, we had a message from the local dealer that we had to pay $200 for the repair.
We again contacted the GM customer service to ascertain why the change. They stated the Service Manager at the local dealership said it was not due to a factory defect. He had not even looked at the broken part, and when talking to the service department, he had not even conferred with them. The Service Manager was very rude and more or less said his word was final. I think he just wanted to get $200 for his budget! I don't understand how he could make a determination that the broken part was not due to a factory defect when he had not examined the part. It was the cheap China metal part that broke.
Reviewed Sept. 28, 2014
I bought my Chevy Avalanche new in 2004. I have not driven it in the winter, I keep it in the garage at my lake house and only drive it around 400 miles a year. This truck has never seen the mud or been in water but still has brake lines that rusted so much. I lost all fluid and could have been killed. Pictures are attached. I would like to know if Chevy will help pay for this repair. If not, this will be the Sat GM product ever purchased for and from anyone in my family. I understand things happen but this is a huge safety concern.
Reviewed Aug. 11, 2014
After buying a 2010 Chevrolet Equinox in October of 2012 I have had nothing but problems with the vehicle. We bought it certified used with a 100k powertrain warranty. Since buying the vehicle it has had a complete motor rebuild, 4 timing chains, and numerous other issues. Recently my check engine light came on. The problem that the code reader states that the Camshaft Position Actuator Circuit (Bank 1) is bad, which should be covered under said warranty. After the dealer notified me saying it wouldn't be covered, we opted to pick up the vehicle for just the $120 "diagnostic fee" being that the repair was around $400.
We contacted GM directly on Monday August 4, 2014 around 12 pm. The gentleman we spoke to said he didn't understand why it wasn't covered either, as it should be and that a specialist would contact us within 24-48 hours. We contacted GM again on Wednesday August 6th, and were told the same thing, with no contact. After contacting GM again Friday August 8th we were told that a specialist would contact us by the end of the day. As of Monday August 11th, we have yet to hear from anyone regarding the issue.
Reviewed June 22, 2014
HHR 2009 - I got the car new. Loose wire shorted out, lost power to everything, took six months to find issue and fix. Door locks failed, $85.00 to fix. Could not turn the car off, defective ignition. Got it replaced with another defective ignition. Seat belt locked up, couldn't get out of it for 3 hrs. Headlight went out, replaced bulb, still did not work, had diagnostics reset. Replaced bulb again and it still does not work. Recall on the power steering but no parts to fix it or the ignition.
Reviewed June 4, 2014
I purchased a brand new 2000 Chevy Tracker which often had major breaking problems. Once, in a rainy day on HWY101, cars in front of me started slowing down. My Tracker slid like a soap bar on wet concrete, it did not even slow down when I pushed the brakes. I avoided an accident that time by quickly changing the lane. Only months later, again in a rainy day, my Tracker slid almost 50-60 ft and slammed the car in front of me at a stop sign. My speed was only 25-35 mph, interestingly the air bags did not deploy. My brakes quit working on rainy days, they were okay rest of the time. GM Chevrolet did not even listen my story, they never accept responsibility. That was my first and last GM car!
Reviewed May 22, 2014
I bought my 2012 Traverse from John Megel Chevrolet in Dawsonville, GA16 months ago. For the first 15 months, I was very happy with it. A month ago, it began to shudder when going uphill at a low speed. The shuddering worsened so I made a service appointment and left it with the dealership for 2 days. They told me that GM said it is "normal" for the vehicle to shudder and would not authorize any repair. If I had been told to expect the Traverse to shudder when climbing a hill, I would not have bought it. I have an inferior product for which I paid a superior price! I can't wait to trade it for a reliable automobile such as a Honda. My friend drives an Accord that is 18 years old and it does not shudder! I can't believe GM expects customers to be satisfied with this line of bull. When I asked the service manager for information to contact GM, he said he would have to email it to me. Really?
Reviewed April 3, 2014
Purchased a 2002 Chevy Tracker on 4/30/2002. We've had some minor and some major repairs made. It's never been in any accidents and has been up-kept. 3/7/2014 Coming home from work my husband noticed the year old brakes were not working properly, was pulling, and started vibrating and SHAKING at about 40 MPH. We later noticed the back brake line was leaking. Two weeks to fix by our mechanic. On the test drive noticed Vibration Much Worse - Violent-Abrupt Shaking! With that our mechanic looked further- the front suspension cross member IS almost TOTALLY rusted out. Noticed performance problems last year- brakes/tires replaced, still not right. No one thought 'Crossmember'. Approximate mileage 110,000.
I researched- found complaints. Extended warranty- Crossmember not properly coated! We did not receive notification. Filed complaint with Safercar.org. 1 1/2 week- not posted yet. Contacted dealer, referred to GM assistance. GM took info, 'no guarantee but should help- need to see if same actual problem'. GM paid for tow to dealer. Service request # **. 3 days, dealer confirmed problem. I called GM back with damages, rep asked 'was price repair discounted?' No- found part online for $100 cheaper. Dealer c/b- what to do? Called GM back- took 3 days for them to call, message said, "due to age, miles, expired warranty GM declined to help with anything!" Stated we might want to take it somewhere for cheaper repair.
Meantime before the car was even looked at, 2 Chevy reps called trying to sell us a new vehicle! Now it sits at the dealership. They want to know what to do. It has not been repaired yet. We've been down a vehicle for weeks and it can't be driven. My husband could have gotten killed in an accident due to this and they can't even reduce repair cost! Rep Never even Acknowledged the Damages. *The attached pictures CLEARLY show this has been Rusting! Had we been notified and known about the problem- Today's issues would not exist, the dealership had our current info at that time. I'm pretty adamant about SAFETY especially now having children to transport! Always Loved this vehicle, even my previous GEO Tracker. They want us to buy GM new. Is it worth losing a GM customer over $1,200? Very, very unhappy with them as a whole right now. Throw me a bone!
Reviewed March 26, 2014
I own a 02 Trailblazer. There is a strong fuel odor that is around the truck and in the cab. When my mechanic looked into this and did a smoke test on the tank found there is a crack in the top of the tank near the filler neck. Upon investigation there are many tech notes from Chevy on this issue and it is a manufacturing defect. Chevy offered no recall for this issue and the replacement tank (dealer only item) is 850.00. I have contacted Chevy about this and they have no intention of making this right. This issue has affected hundreds of thousands of Trailblazers and they seem to have no issues collecting the additional money from customers to repair their mistake.
I looked online and replacement fuel tanks for like vehicles (Explorer, Four Runner, Xterra, etc.) runs anywhere from 150-350 dollars. Chevy should be ashamed of themselves ripping off loyal customers and not doing the right thing on this issue. If they aren't going to recall this issue the least they could do would be offer the replacement tank at a reasonable price... This is the VERY LAST CHEVY I will EVER buy.
Reviewed Jan. 31, 2014
2002 Chevy Silverado failed inspection rusted out gas line and rear shackles, the dealer wanted $1300 for gas line parts and labor rear shackles $441.00 for one side, another $198 for the other side. Am in disbelief again as last year the brake lines failed. When is the NHTS going to issue a recall, we went to independent garage gas line done for $1000.00 rear shackles $450.00 far cry from the dealer. Gas lines and brake line should never rot off the vehicle. My truck has 92,400 miles. Please issue a recall.
Reviewed Jan. 22, 2014
Went to Chevy dealer for oil change. They indicated brake lines were getting rusty and needed to be replaced. A few weeks later a brake line burst while pulling in the driveway. After a bit of research on line (web) and talking to GM and their customer service dept., it is clear that this is a large wide spread problem. There are many hundreds of thousands of Chevy trucks with faulty brake lines. This SHOULD ABSOLUTELY BE A RECALL. This is an obvious materials defect from new that shows itself after a few years. No other car I own, (two that are older and higher miles), has this problem. As a physicist and expert mechanic, this is an obvious materials defect with significant danger and safety issues.
NHTSA and GM will both be culpable for injuries and death in not protecting the public from this obvious danger. The brake lines crumble in your hands after 9 years of use, totally unacceptable. GM admitted to me that they used bad materials and blamed it on using foreign metal suppliers. This does not admonish them from their responsibility. NHTSA and GM must stand up and recall these potential death traps. The least they can do is let people know their brake lines could burst at any time with no warning.
Reviewed Dec. 23, 2013
I was driving Chevrolet Utility, start to smell something burning and stop the car and rush to the front and disconnect the battery terminal and search for the smell. I open the fuse box cover, I find that was burned so I want to know if anyone has experienced the same problem. Thank you.
Reviewed Oct. 29, 2013
I will be having the power steering pump replaced by my GM dealer. The cost will be around $1600.00 and the car (Chevy HHR) is no longer under warranty. The vehicle has only 46000 miles on it. I have read many complaints online about the same problem regarding this pump that has been known to be no good and GM is aware of this problem. The same pump has been used in other vehicles like the Chevy Cobalt and GM has RECALLED these vehicles. If the problem exists, how come GM does not want to admit that the pump is no good. I understand that my warranty is up on this vehicle (36000/3 years) but some action should be taken with GM.
Reviewed Oct. 25, 2013
All the metal brake lines have corroded. One so bad, it started leaking which reduced my ability to stop the vehicle. This is not an isolated line, all lines, including the lines from the master cylinder have corroded. I contacted Jim McKay dealership to inquire about replacements, but was told they were on back order and they had no idea when they would become available again. I took the vehicle to a repair shop that said they had to bend them by hand to replace - a $2,0000 repair job! This vehicle only had 44,500 miles on it - this should not happen! Brake lines should be stainless steel, not some cheap metal that can rust away, preventing you from stopping your vehicle.
Reviewed Sept. 17, 2013
Traveling down busy four-lane boulevard at 55 mph in heavy traffic. Traffic slowed in front of me, brakes went to floor, pumping brakes failed to slow the vehicle. Had to cross four lanes of oncoming traffic to avoid rear-end collision. Was able to slow vehicle by putting in a lower gear and then rolled to a stop in about 200 yards down a service road. Mobile mechanic stated all brake lines are severely rusted and one of the rusted brake lines blew out. Lucky to have avoided death or injury.
Reviewed July 26, 2013
Attempted to stop my truck and the metal brake lines bursted due to rust. Vehicle is 2006 with 58,000 miles on it. Was backing down a hill to put a boat into the water. Had to put vehicle in drive while going backwards to prevent it from entering the water.
Reviewed July 14, 2013
Wife and daughter (14 years old) were driving the truck (92,000 miles on it) when as she tried to stop the vehicle as she approached a STOP sign, the brake pedal went all the way to the floor and the truck went through the stop sign, exposing them to cross traffic. Luckily, other vehicles were able to stop before making contact. She was only able to stop the vehicle by driving on to the grassy median. When I checked the truck, I saw a leak from one of the rear brake lines and noted that all the other brake lines had severe rust too. Additionally, the BRAKE warning light did not come on before this incident and only came on later as I transported the truck to a repair facility (after filling up the brake reservoir).
There was absolutely no warning of any incident with the brakes before they failed and from what I have found out, this is a known issue to Chevrolet and there is an engineering investigation going on through the NHTSA but no recall has been issued yet. I find it strange that Chevrolet built this truck with a stainless steel exhaust system to avoid rust out but did NOT use the same material for such an important system as the brake lines. It seems to be simply a matter of blind luck that as of yet, no one has been killed or seriously injured due to this manufacturing defect. I am also dismayed that GM or the government have yet to notify owners of this potentially fatal flaw so people can take appropriate action and at least know that this could be an issue for them. Thank you.
Reviewed July 10, 2013
I was moving a trailer around in my driveway after returning from a long trip. The brake pedal went all the way to the floor. Further inspection showed that a brake line mounted to the frame rail for the rear brakes had rusted through and brake fluid is leaking out on the ground.
Reviewed June 20, 2013
First, I've got a 2003 GMC Sierra. The gauges kept going out. This has a recall; the dealer won't fix until they go out and stay out. This has been going on for the last 5 yrs. This is bull. The 2nd truck is a 2008 Chevy Silverado that I bought from Martin Chev in Cleveland, TX on 12-28-2008. At 33,000 miles, the door locked and stopped working. I called the dealer. They said, "Too bad." The truck was over 4 yrs old; this truck only has 44,400 miles on it right now. This shows me not to buy another GM truck. I will go to Ford; maybe they care.
Reviewed June 4, 2013
At low speeds, my power steering goes out! When I make u-turns or try to park, it goes out. This is a widespread issue with the Chevy Traverse and yet GM has done nothing to recall these trucks. My truck is relatively new and this is clearly a manufacturer's defect!
Reviewed June 2, 2013
1997 Chevy Tahoe with a broken dash: I have been following this for some time now. Just about EVERY Chevy truck or GMC has a broken dash in it. GM needs to look into replacing this as I know they knew this was a problem. You don't build cars and trucks as long as they have and not understand the issues with such a POOR DESIGN as this. I really like my Tahoe but this is a reflection on General Motors' QA department and their R&D department. I am really sure that their Manage department said, "Go with it," as there is no concern for the public safety at GM. If others have this problem, let's all get together and pressure our government who gave OUR TAX DOLLARS to GM to make them fix this...
Reviewed Feb. 12, 2013
2002 Chevy Avalanche - While driving home from a 350-mile trip, my brakes failed due to a rusted brake line. Fortunately, people got the hell out of my way or I could have run over or into other vehicles with kids in them (Chevy just replaced some of these lines within the last 4 years). If Chevy thinks that when one brake line fails, that you still have braking power, then let me see the President and CEO of Chevy put his family in front of a Chevy truck going 50 miles per hour with one failed brake line and see if the vehicle will stop. The brakes are the most important part of the vehicle, yet is the junkiest part of the vehicle. The stainleds steel moldings will last 250 years plus, but the brake lines fail within ten years.
It is unbelievable that the majority of the public and our government want guns outlawed, but brake line failures cause numerous deaths every year yet the government continues to support GM and nobody does anything about it. The last brake line failure I had, I contacted the NHTSA, and they said, "Yes, it's a common thing we see everyday." And our taxes pay them?
Reviewed Feb. 10, 2013
I love Chevy's new slogan, "Lowest cost of ownership". Here is my phrase "plan BS". In fact, our 2007 Chevy truck has been the highest cost to maintain in our fleet with calipers, bearings, seals, drive shaft, ABS, exhaust, computer and MAF all before 30k; transmission, computer again, rear seals, calipers and rotors again, brake lines, wires and plugs and exhaust gaskets were all before 50k. Now, at 64k, the truck has had $23176 in replacement parts and labor, rust all over and the truck has no trade-in value. It's worthless. A 2004 Cummins Dodge 146k $0 maintenance and trade-in value is $19k. Chevy is China crap; look at where their parts are made.
Reviewed Jan. 25, 2013
I went in and bought a vehicle in July of 2012. I explained to the man what I could afford a month in a payment but that I still needed a dependable vehicle. I showed him what I was looking at and he told me he could put me in the 2007 Trailblazer. It was newer and they were great vehicles. In early October, I went down to Tennessee and saw family. On my way back, my gas cap blew off and all the oil came flying out. I didn't know this happened and when the engine started to make a ticking noise, I pulled over. I was able to get my vehicle back to my aunt's (about a 70-mile drive) and called to complain.
The warranty the dealer gave me was up and they explained to me that if I hadn't changed my own oil, there wouldn't be that big of a problem. I had my vehicle towed into a dealership down there and they wanted $4000-$7000 for another engine, but I don't have that type of money! I tried to get loans out and even called Meritrust, my loan company for the vehicle itself and they wouldn't help me. So I drove a rental vehicle home, argued a few more times and then just flat out refused to pay on the vehicle any longer.
I had problems to start with on the vehicle and the man at Brown told me it was normal for the AC to leak that much water out the bottom and make that kind of noise. Next thing you know, the fan went out! I only drove this 3 months and had these problems and then had the engine blown. Now, they want me to pay for the full price of the vehicle after they towed it back from Tennessee. I don't mind to catch up on my payments and continue my payments, but I am not wanting to pay for all these repairs. It's outrageous! If you could please help, I would appreciate it. Thank you.
Reviewed Nov. 25, 2012
The tire pressure monitor system went off in my vehicle today, causing me to pull over because the wipers, gauges and nothing else would work. I pulled over and not one of the tires was low on pressure. To make matters worse, the car would no longer start or do anything else once I turned it off. The key is now stuck in the ignition. This is my second issue with this 2011 Chevy Equinox. I know Chevy is the lowest brand but come on, it has just over 30,000 miles on it. To make it worse, I called GM Cares' line and they never dispatched a tow truck for me. Over 4 hours later when I called, they said, "We don't know what happened"? Are you serious? I am so, so disappointed and discouraged. I had to call them and ask why. Bad enough, your vehicle is a piece of crap. But now I can't even get service on it. This is why people do not stay loyal to GM brand.
Reviewed Nov. 14, 2012
Mind you, as I'm writing this, my vehicle is in a shop with electrical issues. I've had my brakes machined 5 times before I switched to new aftermarket performance ones. List of things, a long story: I have an old beat up garage, small. At the time I was interested in a Honda CRV and a Toyota Rav4, but both vehicles could not fit into my garage due to height issues. An alternative was GM's Chevy HHR - ideal in terms of fit for garage and capabilities. I went to one dealership, Golden Mile (now closed) and put a deposit for Chevy HHR 2.4L LT model. The day I went to pick it up, the salesman told me he sold it and ended up giving back my deposit. How terrible was that? Well I needed a work vehicle ASAP. So I searched around until I found one at North York Chevrolet, now closed, also due to restructuring of GM.
I bought the vehicle through financing. The salesman told me he found one in Quebec and was having it shipped to Toronto through flat bed. No problem. The night I went to pick it up with my brother, the vehicle had 800+ km on it. I asked, “How come so many kilometers?” He said they drove it instead of the flatbed. On the contract, he changed the numbers to show it had only 22km and there were a few stone chips on the hood. I was new to this, but now know I was taken for a ride as an uninformed consumer; my fault. When 7000+ km rolled around, I was having brake issues and vibrations. These were replaced for a supposed brand new vehicle, which I believe is a lemon or a demo - ball joints, heat shield twice, key fobs twice, front shocks replaced, sway bars twice, thermostat twice, power steering column twice or three times, rear seat pull up knobs twice, shifter knob broke off, windshield wiper assembly broke passenger sided, clutch felt like it was going near 50000km documented through service at GM dealership. Mind you all my work until now has been through GM dealerships.
My catalytic went. They wanted to charge me even though my vehicle had 130000km. Two mechanics looked at it and could not determine the smell in the cabin. They wanted to start charging me to further inspect problem. I told them to put everything back together and I went to next dealership. The mechanic that looked at the vehicle found it just like that. “You need a new catalytic.” Yes, it was covered under warranty and yes I even had extended warranty. At present my vehicle has 135000km on it. My sunroof flip-up visor broke on the highway. Let’s see what else from what I can recall. The list is too long. I tried to get help through CAMVAP, OMVIC, local MPP, newspaper columnists, the news and finally through GM Canada Executive Review Board. All were no help at all. Majority of the issues were near 50000km. Now if you were to read Consumer Reports for year and model of my vehicle, it clearly states the vehicle has issues with front-end suspension, brakes, etc.
GM kept blaming me for taking this vehicle off-roading. I said, “In the city? Are you mad?” They even weighed my vehicle with my tools and found it was not over the weight limit. How insulting was that? Even at 80000km, when I talked to GM Canada about my issues, they told me to send them my documents from services performed at GM dealerships. I sent them in by mail. They claimed they never received them. What **. I ended having another conversation with GM Executive Review Board again. This time I went in person to hand over all my documents. Mind you I was fortunate to buy extended warranty and pretty much used it all up for all the repairs not covered under warranty. As for the GM Executive Review Board, the person in charge wanted to photocopy all my documents for verification and store the copies into their system. Guess what happened? She tried photocopying my documents outside of her office and the machine broke down. She ended up going elsewhere on the floor and the machine broke down again. These told how bad things were going for GM. She ended up keeping my documents and mailed the documents back by FEDEX the following day.
The only thing they can do for me is give me $1000-$2000 for my vehicle towards a new vehicle. Are you kidding me? I said, “How could this vehicle pass inspection to be on the road? This is a death machine.” I call it my hurst vehicle. Not willing to do a thing for me. Mind you my vehicle was paid in full, no outstanding debt to GM's ally financing. A lot of people online through forums for this vehicle, had similar issues but not to the extent that I've been through. I just changed my clutch with a friend. I only now have electrical issues. GM dealership had to reprogram my ECM. Talk about a big headache. This vehicle is a nightmare. I even requested to speak to the President of GM Canada to voice my displeasure for this vehicle and how no one is taking action for this lemon. What kind of new car buying experience has this been? Terrible. This person from GM Executive Review Board can see clearly this vehicle has a long history of issues but is not willing to do anything. Even if nothing gets resolved by me writing this story. I hope it reaches the masses.
I want GM to know how hurt I am as a customer. I learned to drive through GM, rented cars weekly when I got my license. I really did wish now I waited a year for the SS version of this vehicle for everyone was saying about how great it was. I'll never know and don't want to know now from the torture I had been through as a customer. Maybe it's because I'm Asian. I was never truly treated right as a customer, but hear wonderful things from friends through competitors, imports and euro. Just fabulous. Sorry to hear about your troubles. I tried to get rid of the vehicle. No one wants to touch a lemon, even a low ball. I might as well give it away. I even read a story about someone who ran their vehicle into GM headquarters USA. I thought that was great justice, seeing what I've been going through. Too bad he couldn't have used my vehicle. Mind you I don't need to go that direction with the law. Thanks for listening to my rants. There probably are more issues not listed, more off the top of my head.
Reviewed Nov. 9, 2012
The brakes on my 1999 Chevrolet 1500 went out, without any warning, when coming home. I almost hit a police car at a stoplight, which would have pushed him into cross traffic. I was luckily able to get my truck to stop by slamming the transmission into low range 1 and pumping the brakes repeatedly to get a little pressure, and it stopped about 5 to 10 feet behind the patrol car. If I had been doing the full speed limit, there is no possible way I could have stopped. I was going slower than normal due to groceries sitting on the seat next to me.
Upon examining the brake lines, they are all rusted, not just the one that burst. I have had older, classic vehicles: two 1971 Chevy trucks and a 1964 Plymouth Valiant convertible and never had problems with brake lines. Yet, this 13-year-old truck, that is well taken care of and still looks new, almost killed people due to them. When I get online to search part, I discover this is a common problem that has been under investigation since 2010 and nothing is being done about it! I will be taking many, high quality photos of the line(s) when they are replaced.
Reviewed Oct. 23, 2012
My husband and I purchased a new Equinox on October 17. We loved it. On October 22, as I was driving to the doctor, I lost all electrical in the dash - no gauges, no lights, no turn signals, no brake lights,radio, etc - all stopped. The engine continued to work. I drove the car to the Napa Chevrolet dealer who put me in a rental car until they could determine the problem. I called Team Chevrolet and advised of the problem and they told me I had to have this same problem 3 times before they could replace the car! Really? I am 69 years old with a husband that cannot drive and is partially blind in one eye and they are going to make me go through this twice more? I am afraid to drive on the freeway and at night now. What is my recourse? Can you please advise?
Reviewed Oct. 18, 2012
The defroster knob broke on the company 2011 Chevrolet Colorado truck. I have contacted two GM dealerships and I'm being told that the entire face has to be replaced at a cost of over $200 for a part which probably cost about fifty cents to make. What a scam. I'm glad my personal car is a Subaru. Tell Obama bailing out GM was one of the worst things he ever did.
Reviewed Oct. 3, 2012
I like how GM refused to pay for a $500 repair on a car (Equinox) that has leaked water into the wheel well from the first day I got it. But I really was not surprised when they informed me that it was "from a collision." I guess 2500 other complainants and I were in the same collision! GM - buy American my **!
Reviewed Sept. 26, 2012
On 8/29/2012, I suffered my second major brake line failure while driving my three young boys to school. The first one occurred on 11/12/2010. Both failures were due to premature rusted brake lines. My vehicle is a 2003 Chevrolet Avalanche 1500 Z71 and now has 96,000 miles on it with very little rust under the vehicle except for the brake lines which all now need to be replaced.
I went to the dealer I purchased from, Bob Bell, and talked to an employee in the parts department. He said that it is a major issue. He had the same problem on his Tahoe. He contacted GM customer service and they agreed to replace all of the lines for $250. He suggested I call them so I did. They did a formal investigation and took about 2 weeks to come up with as many excuses as they could to not work out a similar deal with me. They wouldn't even offer a $100 credit towards the $1,600 cost to replace all the brake lines.
If you contact GM, don't call the toll free line. They source those calls out to Argentina where you will surely get no customer service. Instead, call the GM headquarters in Detroit like I did. It seems GM would rather roll the dice with lawsuits instead of issuing a recall. Unfortunately, someone will lose their life as a result of these defective brake lines.
Reviewed Sept. 25, 2012
I recently bought a 2008 Chevy truck from Daves Nissan on Seymour Road in Jackson. 2 weeks after I bought it, I found out that the rear axle was bent and front differential leaking. I contacted everyone I could at the dealer, and they told me it's not their problem. So, I had to pay $1300.00 for the repair.
Reviewed Sept. 15, 2012
On 07/12/12, we purchased a 2011 Chevy HHR from William Mizell Ford, Inc. The vehicle had a vibration at the time of purchase and we were given a "we owe" slip that states "Check the front end for vibration!" The vehicle has been into their service department twice and the problem still exists. This last time, 07/14/12, Mr. Mizell in his email to me stated, "I will order 2 tires to replace the mismatched tires on the rear." However, when the vehicle was put into service area, Larry (service tech) found 2 front tires (the original Firestone Affinity S4 P215/55R16) now were dry rotted and they put the new tires on the front of the vehicle. We still have mismatched tires.
This vehicle went through their 112 point inspection, but somehow still was put out on lot with a vibration (that the service department, Sandra, admitted that it had and four of their sales managers knew it had, along with the owner of the company). We now come to find out the tires were dry rotted, but we were told it had new front tires on it when we purchased it (now they deny this). Then Sandra offered to put the dry rotted tires back on the vehicle after her service tech Larry told me they could not leave them on the vehicle as it was a hazard.
This has been an ongoing nightmare since the date of purchase, 07/12/12. We have filed a complaint with the Better Business Bureau, asked for arbitration, filed a complaint with the GA governor's Office of Consumer Protection, filed a complaint with the Georgia Board of Used Motor Vehicle Dealers and yet still our vehicle has this vibration. I have emails, photos and all sorts of information for anyone, someone to please look at and help us with this as this man, Mr. Mizell, is letting us drive around in a vehicle that not only may be unsafe to us, but to others on the road.
Reviewed Sept. 6, 2012
I purchased a new 2007 Chevy HHR, my first new car since the 1987 Chevy Nova. The check engine came on. When I took it to the shop, they said it is the fuel pump, 700 dollars to fix struts on front, bearing plates are shot, Chevy emblem peeling under plastic that covers it and the sunroof is broken. The list is endless.
Reviewed Aug. 31, 2012
We purchased this truck, paid it off and cannot get it to run properly. We have called numerous places and have been told this is a standard issue. With this year make and model of truck, it poses a very large safety issue because it just loses all power when driving and sputters; and the gas pedal losses compression. We have paid to have it tuned up, worked on. The latest info from the dealership is we can put a new motor in it. Upon my research, this issue has been going on since the production of our 2006 Chevy Colorado. It is a shame that GM would allow people to continually be put at risk by owning these trucks. It is our first and last Chevy we will ever buy. We had a Ford Ranger that ran for 292,000.00 miles.
Reviewed June 29, 2012
I am writing in regards to my 2005 Chevrolet Avalanche, hereafter referred to as truck or vehicle, purchased through your dealership on March 16, 2012. I would like to start by expressing my deep dissatisfaction with the quality of the vehicle and my experience with your dealership as a whole. Needless to say, I will not be referring anyone to Keyes GM of Woodland Hills. I decided to bring a Nissan Frontier in as a trade-in and thought of your dealership first because I bought my first automobile from the same location, previously Livingston, and had a great experience. Unfortunately, this was not the case on my most recent visit.
The buying and signing process was rather easy, as I expected it would be. The salesman who helped me through this process was efficient and did everything in his power to get me the deal I expected at the monthly terms discussed. I have no complaints about the actual trade-in process aside from the fact that I was in negotiations for almost 3 hours. This is not where your company lacked in customer service. The finance company, Ally, however, made my life miserable at my place of employment shortly after my purchase. I specifically told your employee in finance ** that I wanted to be contacted via cell phone and not at my office due to the heavy volume of work I have on a daily basis. I did authorize and allow you to call my job to verify employment, though. I was contacted numerous times repeatedly for 3 days at my office. The associate that called my office was beyond rude to our receptionist, myself and my supervisor. This was a problem that I had to take time from work to deal with and the stress involved was completely unnecessary and a fault of your company by not complying with your customer’s wishes.
Secondly, I feel that I was misled and misinformed throughout my trading process. I asked questions as to the quality of your used vehicles and your vehicle inspection of all used vehicles on your lot. I was told that all certified used vehicles go through a rigorous inspection and all issues are repaired before a vehicle is put up for sale on the lot. This was obviously not the case with my 2005 Avalanche. Within two days of bringing it home, I noticed the back window framing is cracked in multiple locations, the daytime running lights were burned out and the passenger side plastic door piece is broken and pops off/hangs while driving. These cosmetic issues were placed on hold in my mind when I noticed the loud thumping noise coming from the rear passenger tire. I came down to the dealership and spoke to my salesman who then passed the word on to sales manager, **. I was told me to come back Monday morning and bring my truck over to the service department and was given a rental car for the day.
My truck was inspected and I was told that the rear parking brake boot had to be replaced and the truck should be fine now. Within a week the truck started making noise again, only much louder. I was disgusted at this point. I stopped driving the truck and started borrowing my sister’s car to get to work. After a week I was finally fed up with paying for a vehicle I was unable to drive and took off work early a day to come speak with Mr. ** again. I conveyed my frustrations and lack of confidence in the vehicle and was brought over to service again and told that my vehicle would be thoroughly looked over and inspected. I, however, was unable to return with the truck the next day due to the passing of a close family member that same night. The truck then sat in front of my house for 2 weeks while I was out of state with family making funeral arrangements. My fiance was home at the time and told me how he replaced the running light bulbs for me and noticed the headlights are loose (they are now taped in place because your dealership told me they aren’t under warranty, which is completely beside the point seeing as your dealership sold me the car with the broken headlights).
Your dealership showed me a Carfax report at the time of purchase that indicated the vehicle had no known accidents or mishaps. The headlights, in my opinion, were indicate differently and should be investigated or fixed by your dealership as they were broken before my possession of the truck. Upon my return to California, I decided to spare myself the mental stress of dealing with your dealership and opted to rent an economy car for myself as transportation to work since the truck had still not been inspected for its new noise. I finally grew tired of paying for a vehicle that I was not able to drive, was only looking at, and decided it was time to call the dealership and explain current circumstances and insist on having the truck brought in and looked at again. My fiance placed the call and the truck was brought down to the service department on May 25, 2012. My fiance explained the issue with the truck and was told due to the holiday weekend the dealership would not be able to look at the truck and start until the following Tuesday, May 29, 2012.
** in the service department was very helpful and explained the truck would have to be inspected by an outside warranty provider; he kept my fiance up to date on what was taking place, notified him when it was approved by warranty and when it was ready to pick up. The truck was ready and picked up on June 6, 2012. The issue: rear differentials (claimed to have been repaired by your service department). The truck is now making the same noise from the same area today and it started approximately 5 days ago, June 24, 2012. I have had to pay out-of-pocket a large amount of money for the rental car I needed during this situation. I have had to take time out of my busy work schedule to deal with this situation. The constant malfunctions with my recently purchased vehicle are becoming quite burdensome and extremely stressful. I am appalled at the lack of integrity your dealership has shown in this purchase.
I was given false information and led to believe I was buying a quality vehicle from a reputable dealership. I have had to drive from Northridge to your dealership more than a handful of times now to deal with some sort of issue resulting from the purchase of this vehicle and 3 times since purchase (less than 5 months ago) for a mechanical issue. This is unacceptable. I can’t help but feel extremely short-changed in this deal.
Reviewed June 5, 2012
I was in a car accident in January of this year. I was hit by a drunk driver. I was in a Chevy Montana van. I had on my seatbelt; however, on impact from the crash, my seatbelt did not hold me in the seat and I ended up in the middle of my van. I reported this to GM, and they said I did not have my seatbelt on and they couldn't help me. I know they're not responsible for the accident happening, but the product I purchased from them had a defect and caused me to have more injuries. I would like to be held accountable, especially since I see they did have a recall on the seatbelts in 2003. Can anyone help me?
Reviewed June 4, 2012
I had purchased a Chevrolet Traverse model 2009 on 20/01/2010 from Liberty Showroom, Sharjah. The car runs about 41,000km during the past 30 months. The car is being serviced at Liberty, Sharjah since 2010. The problems that I have faced since purchasing the car (during past 30 months) are listed below:
Since the beginning, when the car's open command is issued from the remote, sometimes doors will be unlocked and sometimes instead of the door unlocking, the rear wiper operated. This issue persisted about 3 to 4 months. As it was an inconsistent issue, whenever I bring to the showroom, it was not able to be identified by the technicians. Finally, it was resolved and I was told that there was earth fault in the system. After a few months, in the musical (audio) system, AUX mode was not working. Again, that system was removed and sent to Abu Dhabi for repairing and it was fixed. In December 2011, I had given the car for an accident repair (rear number plate indicator broken).
After attending that issue, the rear side direction indicators and passenger side door were not functioning. Then it was rectified. Also, the film over the AC control panel was replaced. Subsequently in the 2nd week of May 2012, a malfunctioning indicator lamp. Check engine light OBD-11 appeared and persisted continuously. Then it was checked at Liberty, Sharjah and that indication was reset. Again, on 26/05/12, there was a malfunctioning indicator lamp. Check engine Light appeared while the car was on the road. In addition to that engine indication, there was a display "engine power reduced" and the car speed was reduced to 30km from 80km. Subsequently, the speed was not able to increase as heavy engine vibrations were there with some unwarranted smell. I could not move the car from signal.
Somehow, it was managed on 27/05/12. The car was taken to Liberty again. This time, they checked further and handed over the car on 03/06/12. Now the issue is that I would like to emphasize that the service provided by Liberty, Sharjah is very good and they are cooperative, but I had some reservation about the quality of the car. I am driving the car since 1996 (in UAE). Before January 2010, I have used 4 cars (one Toyota Camry, three Rav4). For almost 3-4 years, one new car. I never faced the above problems in those cars. I had gone to carriage only for regular service. Certainly, I like this Chevrolet Traverse very much for luxury, compatibility, interior spacing, audio systems, etc. which are not available in Toyota, but at the same time, the nuisance and discomfort about the car's functioning, I have decided to change the car even at 40,000km.
Please note that earlier, I have changed the car between 110,000 and 130,000km. During the above mentioned 6 cases, the car was in the carriage about 20-25 working days. What pain I had because of these problems! I have written this mail so that you can consider this quality issue and do the best solution for my car as the warranty is valid until 20/01/2013. Please do what's needed. Even I had a plan to purchase the 2013 model of Chevrolet Trailblazer. I hope that I will get the proper response from you regarding the issues with relevant solutions.
Reviewed April 24, 2012
I ordered a 2012 Chevrolet Equinox on 3/17/2012 and it came in last week, 4/13/2012. Everything I saw said this would be an E85 Flex Fuel car but mine is not. The dealer said they did not make Flex Fuel that week. Part of the reason I ordered this car was for the Flex Fuel. If you check your site of build your car, they only show Flex Fuel for the Equinox. The car is very nice but I'm not happy how this was done.
Reviewed April 22, 2012
I started complaining about the engine making a loud clicking noise at about 40,000 miles. The dealer dismissed this a "normal". This is not something you would expect from a new car. Is this the quality Chevrolet offers? The dealership recommended installing a sound insulator. The issue I have is that this does not fix the problem, it only hides it. To me, it feels like they are stalling and once we have a 100,000 miles, all the costs will be for us. I have done some research on the Equinox 2010 and found many consumers complaining about the same thing. Is there a way we can force Chevrolet and the dealership to take responsibility?
Reviewed April 6, 2012
We have a 2000 Chevy truck with less than 71,000 miles. We never had any problems with it. It has been kept inside and well taken care of. The other day, on the way to work, the spring broke and rusted in half. We had that fixed, and the following week, the brake lines rusted through and it had no brakes. Upon further inspection from the mechanic, he found the whole underneath of the truck has all lines and clamp that are severely rusted and need to be replaced. I began looking online and found other people who have this same problem. What I want to know is why GM hasn't done something about this sooner. The brake problem alone should have issued a recall.
Reviewed March 10, 2012
We have decided it is time to replace the wife's car. We want a medium SUV or Crossover. We have looked at the Chevy Equinox LTZ and the GMC Terrain SLT-1 among other brands. We have always owned Chevy's, GMC's, and Olds. We decided on the Chevy Equinox LTZ. Here is the rub; we love the color White Diamond Tricoat. You can get that color in an Equinox LTZ with a 4 cylinder engine, but you cannot get it with a V6 cylinder engine. We also want the V6 and a towing package. You probably think this is silly, but we both like that color. So much in fact, we will probably start our search over. My parents and I have always had GM products but at 65, I may be changing. I am so disappointed that I am angry, that is why I have chosen "angry" for my experience.
Reviewed March 4, 2012
I recently took the Chevy Express 2011, I recently bought, to be fixed from the steering locking when it was in use. The mechanics insist on saying there is nothing wrong. However, the steering wheel consistently locks and a noise from the suspension when being driven. Also, in the process of a U-turn, the steering wheel locked and causes an injury in my left arm in the elbow area.
Reviewed Jan. 26, 2012
I am upset with General Motors, as a company. I purchased a used 2006 Equinox in November, 2008, with 36,000 miles. At 52,000 miles, the head gasket failed, and needed $1,700 in repair. I am now faced with a second blown head gasket, or intake gasket (have not made it to the dealership yet) at 90,000 miles, and up to $1,400 in repairs. When you read the car forums, it is clearly a flaw in the coolant used, or the type of head gasket used. I also have a leak in the body of my car. I have never heard of that one! I am expected to pay $120 per hour diagnostic fee, and if General Motors determines it is a "design flaw", they will help cover the cost. From everything I have read, even with the evidence staring them in the face, they will not acknowledge. There is an issue with this car. Unfortunately, because of the economic downturn, and some financial problems, I cannot even qualify for a loan, to get out of this mess. Any help out there for the little people who didn't get bailed out by the government.
Reviewed Jan. 26, 2012
I own a 2003 Chevrolet truck. On the night of Jan 22, 2012, we had fairly strong winds, and it blew the paint off of the roof of my truck. I've been told that the paint/finish was inadequate during the late 1990's and early 2000's, and therefore, may be under warranty. The finish underneath the white paint was a smooth silver finish. I don't understand why paint was ever applied over such a smooth finish. The paint finish (some pieces are 8" to 9" square) were scattered over my yard.
Reviewed Jan. 19, 2012
I had contacted GM about a safety issue on my 2004 Chevy Trailblazer. I had researched the problem, and noted that it is a common problem on this car, from the years 2003 to 2007. I spoke with Mel in customer service about the issue, and he said I had to have it verified by a dealer. I had that done in 2010, but he said it had to be done again to see what help I could get to repair the problem.
I told Mel I did not have the money to get the repairs in hopes that GM would cover this issue. Mel said the only way to move forward, was to have it verified by the dealer. I expressed concern that they would not tell me anything different from last time, but he insisted that this was the next step. I took the car in, and the dealer told me nothing different from 2010. The only difference was that, it cost me $100.00, which was a shock, since no one told me that this would cost anything, since I was following what Mel told me to do.
I was misled twice, once by Mel, and then by the dealership. In this economy, a hundred dollars is a lot to me and my family. When I expressed concern over how I was misled, the only response was that they could credit it to the repair bill, but I already told Mel I did not have the money to repair the vehicle. I was then contacted by Laura, who proceeded to tell me there was nothing GM would do about the problem, and that the only thing about the money, was to have a credit. I asked for a refund, and she told me that this is not GM's business model. I was misled, and now out of $100.00, because I followed what GM told me, was the only way to find out if they could help me.
I am very disappointed in how GM will not take a stand, and correct this and refund $100.00 to maintain a once loyal customer. I am reporting this to any outlet possible. I was misled by GM, and just wanted them to correct the situation, but instead took a stand that they are okay with misleading a customer, instead of making amends. I will never buy another GM product, nor would I ever recommend anyone to buy their products. I know I am only one person, but hopefully, by me reporting, it does not happen to other hardworking Americans who trusted GM.
Reviewed Jan. 19, 2012
Mr. V. purchased 2006 Chevrolet Colorado LS Pickup Truck 4 Cylinder 2.8 fuel injected on January 3, 2012 from Grand Prize Chevrolet. The vehicle was supposed to be a certified used GM vehicle with a bumper to bumper 12 month/12,000 mile warranty and 100,000 mile/5 year power train limited warranty. When the vehicle began running rough and started losing gas mileage on the second week of ownership, he took it to his local Chevrolet dealership and they ran a diagnostic on his engine, which stated that the number 2 cylinder was misfiring. Thinking the vehicle had its bumper to bumper warranty, he asked the dealership to fix his vehicle.
According to the repairing dealership, Mr. V. did not have a certified used vehicle. There was no warranty and the repairs would have to come out of Mr. V.’s pocket for the repair of the vehicle.
Mr. V. went back to Grand Prize and informed them of his difficulties with repair on his supposed under warranty vehicle and was informed that the dealership was a little behind in putting in warranties. Two days later, he was informed that they have attempted to put the warranty paper work through and GM continues to kick it back as an unwarranted vehicle.
Reviewed Oct. 21, 2011
I went to pick my husband up from the airport around 2:15 yesterday. It had been raining earlier in the day and previous days prior. It had not been raining for a few hours. The road were still a little wet. I picked him up in his 2002 Chevrolet Trailblazer. We left the airport. I took the exit ramp to go toward Cincinnati. I lost complete control of the truck. My husband said someone was watching over us. The truck went off at the best possible spot that it could. It finally stopped. If it would not have been that exact spot, he said we would have flipped and our son probably wouldn't have parents. My husband put the truck in AWD. He said that is the only way he can drive his truck in the rain. He said that was exactly what happened once before, that's why he started putting it into a different gear. I have to say when he had told me about that time previous, I brushed it off thinking, “Oh, it's nothing. My car has hydroplaned before”.
We have had a lot of problems with the truck. I have never complained about them. I was thinking as time passes, you have to do repairs and brush everything off as normal. I will say sitting behind that driver's seat yesterday, what happened should have never happened. They do need to fix the problem whatever is going on. Not only could we have been killed, my son could have been left with no parents, no family. It could have involved another innocent person. Now it is actually scary to me knowing that even if I go out there, drive as safe and careful as I am supposed to, we don't have the company doing their job on making products and equipment that is safe. So, it did wake us up. We are getting a will made up. Some things are out of our control. I do believe the company needs to figure out what the heck is going on. Their family gets on the road everyday also. Even if they are not driving a Chevrolet Trailblazer, that loses it. One can drive next to them and lose it.
Reviewed Sept. 13, 2011
I experienced a loss of brakes last October 2010 so I had the system checked and worked on but they could not find the problem.
The dealer replaced the Master Cylinder Hydro Booster, rear brakes and reported that none of this helped but it cost me $1800. I brought the truck home and researched on the issue. I replaced the ABS sensors and all brakes, rotors, and brake hoses at the wheels yet I still experience brake pedal loss while performing sharp turns in either direction. The only way to recover is to pump the brake pedal.
I am living with a problem and I don't like it.
Reviewed Sept. 6, 2011
I purchased an 05 Colorado, which I enjoy. But shortly after purchasing the vehicle, the air conditioning was going in and out. I purchased another resistor and it seemed to have fixed the problem, but it happened again.
Upon further review, the pigtail wiring harness was/is burning/scorching on the lower speeds of the plug. I asked for assistance at Fox Chevrolet and they were not able or willing to help. I got another pigtail and it is now doing the same thing. I've called local salvage places and apparently I'm not the only one having the problem because they have no more.
Reviewed Sept. 2, 2011
The brakes on my 2002 Chevy 2500 pickup failed. The undercarriage has also rusted out badly.
Chevy never made to have it recalled even if they know the problem. And the dealer never made it known that there was a problem. So much for Carfax. No past records of problems were found. I should know better than to trust car dealerships, I suppose.
I had a loss of brakes suddenly with a truck full of people. It could have been deadly. No warning lights and no advance notice of any problems. Very lucky no one was hurt or killed.
Reviewed July 14, 2011
I got my used 2005 Trailblazer 4wd in March 2010. My gas gauge was not working so I took it to a Chev dealership and they fixed it at my expense. I then had to replace the battery, and my speedometer does not work now, which I still have not fixed for I cannot afford it.
I am a divorced woman and I don't have that kind of money. The dealership told me it would cost around 400 to fix it. In the meantime, my fan stopped working in my truck. When I purchased it, the number 5 level would not work until last week, all levels of my fan stopped working so I purchased a resistor pack. My son- in-law fixed it for me so I have my AC fan back again. I feel that the speedometer is a safety issue and that it seems to be an ongoing problem with thousands of people. I think some action needs to be taken on this faulty equipment and I want everyone to complain to the Chev consumer complaints so we can get this problem taken care of. I hope that this is not a waste of my time because I truly love my truck. I just want these problems fixed. I'm just asking for some help!
Reviewed June 14, 2011
I purchased my 2006 Chevrolet Trail Blazer in 2009. About 6 months later, My fuel gauge dropped and has not been able to read fuel level since. I have researched online, and discovered that many are having the same issue. With my car only 3 years young at the time, I would not expect such an issue. Every since then, I have run out of fuel at least 9 times, and was stuck on a major highway!
GM should enforce a recall and remedy this issue. This is my third Chvey, but the first time I am extremely dissatisfied. Given the fact that I am a single parent, between keeping a roof over my son and mine, and making this car payment, I can't afford to fix this issue that shouldn't have been an issue in the first place. I'm not getting out of my Chevy SUV. What I thought I paid for, which is quality.
Reviewed April 19, 2011
I've had problems on my 2004 Chevy Silverado with the ABS on both front wheels and the brake system in general. The problem is that the brake pedal goes straight to the floor as the ABS is going off. Because the ABS sensor is built right into the wheel hub, you have to replace the whole hub and not just the sensor. Price is about $400 per wheel. I had the hubs done at about 40K miles. Now that I've had both front hubs replaced, my brake lines have totally rusted through and brake fluid spews out onto the road.
This happened to my wife and I while coming down a steep hill to a 4-way stop. As I was slowing starting to brake for the intersection, the brake pedal went further and further towards the floor. I was then pushing as hard as I could, shifting to a lower gear and then using the emergency brake. When I looked outside of the truck for what I didn't know, I seen where the brake line was rusted through and the fluid was still dripping out on the road. This could have been a loss of life situation had I come to the stop sign while another vehicle was going through the intersection.
The more research I do, the more I find that GM did not put any corrosive protection on any of the ABS system hubs, sensors or brake fluid lines. This also is true for gasoline lines, power steering and master cylinder lines. I'm amazed that there is not a class action suit against GM, if it was Toyota, it would be all over the television.
I've spent roughly $800 for the hubs. My truck is presently at a dealership for the rusted brake lines and I don't know what this will cost. I can deal with the money but I probably wouldn't be able to deal with any loss of life. I don't think loss of life is an issue with GM. Money is what they worship!
Reviewed April 15, 2011
My 2006 Chevy trailblazer has had multiple repairs since new. Check engine light has been activated numerous times; repairs made and light continues to stay on. The fuel sensor, O2 sensors, weather stripping on doors has been replaced. The instrument cluster lights up daily. Several fault codes are activated according to mechanic, including O2 sensors, which will have to be replaced yet again. GM wanted me to come in and pay for a diagnostic test before determining if repairs are covered under warranty. Where is the recall on this model?
Safety concerns. My wife ran out of gas due to faulty gas gauge at a dangerous spot on a roadway. We’ve incurred numerous repair costs in an attempt to repair the check engine light to pass emissions testing. An emission waiver has already been granted based on money spent on repairs after the testing facility noted the fault codes and failed the vehicle.
Reviewed March 24, 2011
On July 28, 2010 I was in an Accident in My 2006 Silverado PickupTruck. I went off the road and hit several trees down and the main one, I hit dead center of the front end of my truck and the trees had me trapped in the truck. The only part of the Vehicle the was not damaged was the Tailgate. My airbag didn't deploy. I have sent letters to General Motors(GM). They are not at all concerned of the fact that I have been getting them to understand. I understood the letters that they sent back to me. They just stated that the airbags are not made by them. So they are not responsible for the airbags not deploying.
My Vehicle wasn't damaged enough. I sent them pictures and they even has a so called Engineer from there Company go and check out the Vehicle where it was sold to a Salvage Yard in Kentucky. So, why? I don't understand why they would put some thing in the Vehicles that we are told how safe they are for us to drive? We believe every thing our Salesman tell us as they are trained to do to make a sale. Not only did the Airbag not deploy. But, the Onstar never came on until I pushed the Button to get help for me.
If I had not regained consciousness. There is no telling how long it would have take for someone to find my off the road where I was. All GM is concerned with is they are not responsible because they don't make the products that they put in their vehicles. But, they are the ones making the money at our life's expense. I have another vehicle that is made by them, that I'm still paying on and I'm very uneasy to drive that vehicle every time I get in it. That is why I'm so glad that my husband did replace my truck with another Chevy Truck. He bought us another Dodge which is what he traded in for the Chevy Truck.
Reviewed March 21, 2011
Let me start off by saying that I had put everything into this small business and purchased a new Chevy C5500 rollback. I have been in the shop an endless number of times. The motor went bad at 243,000 miles a couple months out of warranty. So I know I have to get another to purchase a new motor. A little over 13,000 dollars then at 51,000 miles, the second motor goes bad.
GM put another motor in it based on the motor warranty at 8,000 miles. On the 3rd motor, it knacked at the shop. I'm in great jeopardy of losing everything because GM don't seem to want to help in anyway. I think that if their product doesn't work and it is their fault, why don't I get a rental truck so I can keep working? Something needs to be done and I don't know what else to do.
Reviewed March 9, 2011
I was driving my 2000 Chevrolet Silverado 2500 pickup and pulling an empty 16' cargo trailer, and started to descend an 8% grade hill. I had the Trans in TOW mode and started applying the brakes to slow from approx 50 mph, as I was going to turn at the bottom of the hill.
The brakes first held and then as I held brake pedal pressure constant the pedal went to the floor. I quickly realized I was in trouble and pulled the Trans to 3 and then 2. Thank God there was no one in front of me making the same left turn as I, as there was a steep tree lined hill to my right and it would have been catastrophic at that point.
I stepped on the emergency brake and got the truck stopped but missed my turn by approx. 100 feet. I recovered my composure and after a few minutes stopped shaking enough to limp my truck home using the emergency brake and 2nd gear. I was approx. 2 miles from my home on a country blacktop road. When checking out the truck brake lines found them to be extremely rusty and in one place split. I replaced that line only to fail a 2nd line while bleeding the brakes in my driveway.
After replacing the 2 lines from the master cylinder to the ABS module and the 2 lines from the module to the front wheel cylinders, I again ventured out only to again lose my brakes on the downgrade of my driveway again, which was the last straw, and I replace all the remaining lines. Pedal is still mushy but the brakes are holding and not leaking fluid. I am the 2nd owner of the truck and put maybe 3,000 miles a year on the truck.
I also own a 1997 automobile which has over 300,000 miles and never had a brake problem and the brake lines show very little rust, and I drive this vehicle all winter while I might use the truck a half dozen times during adverse conditions. I believe GM is at fault here by putting cheap steel brake lines on their trucks, probably as a cost reduction since they get the truck thru warranty but in actuality put the driver, passengers and others at risk do to the Safety problem they chose to ignore. That being, the brakes ability to stop the truck as they were designed to do.
I admit I'm not a truck mechanic but have worked for John Deere as a mechanical technician for the last 40 years and there is very little in the mechanical field that I can't repair.
Reviewed March 7, 2011
On 1/19/2011, I purchased a black 4WD Silverado Chevrolet pickup. On 1/30/11, the horn began honking and the lights were flashing at odd times.
On 2/1/11, the truck would not start. So it was just parked in the garage. I called the Fletcher Chevrolet dealership. They would not send help to start the truck. I was advised to call Roadside Assistance.
Roadside Assistance called and I explained the problem. I told them that when I looked under the hood, there was water in the fuse box. Roadside Assistance suggested that Fletcher Chevrolet should look and find the cause of the problem. They advised me that I should not tell Fletcher about the water in the fuse box, but to give the problems encountered instead. Roadside Assistance said the wrecker would arrive within 96 minutes. It was snowing outside. The wrecker did not come. I tried calling them. The wrecker said they could not drive over the hills even though our SUV could go quite well and there were no hills around.
Finally, after several calls to Roadside Assistance and realizing we may not get a wrecker, the truck was pushed out of the garage on 2/4/11 and pulled to the end of the driveway by another pickup. After continuing statements from Roadside Assistance that the wrecker would arrive momentarily, we started asking for a different wrecker service (Action Towing, which was also telling us one thing) and we finally had a wrecker come and get the truck. The truck was taken to Fletcher Chevrolet on Friday.
On Monday (2/7/11), I called Fletcher Chevrolet to check on the status of the truck. Fletcher did not know it was there! Finally, I found that the keys had been given to the sales staff.
On 2/8/11, the service replaced the starter. When the truck returned, the horn would not honk. I strongly suspected they did not check the fuse box and that the problem was in the security system. Nevertheless, I left on a trip to Washington on the same day. On 2/26/11, however, I was awakened during night with horn honking outside the motel room. So I disabled the battery till next day.
On 2/27/11, the Chevrolet dealership discovered that the fuse box needed to be replaced. I ordered a fuse box which had to be shipped from Florida. I spent the next three days in Billings, Montana awaiting shipment of the part from Florida. On 3/2/11, the part arrived. The truck was repaired and I left Montana. Chevrolet said they will reimburse for the hotel bills I spent while waiting for the part to arrive.
However, there are still several concerns about this truck, especially in light of the poor service and poor response from Fletcher Chevrolet. The concerns below show my concern and lack of faith in this dealership:1. The oil pressure gauge shows oil pressure that is lower than normal.
2. The poor fuel mileage (MPG) is lower than what’s advertised for the vehicle.
3. When driving, the truck would suddenly slow and start to downshift even on level road.
4. When driving down hill, it would downshift for no reason.
5. The cruise control jumps on and off on rougher highway.
6. The windshield wipers do not clean window.
7. OnStar already had four calls on a different number that are definitely not for this owner and this vehicle. Did another person activate this OnStar?
Reviewed Oct. 20, 2010
Last year I almost hit another vehicle while parking my 2000 GMC 1500 pickup truck. I hit the brakes and the pedal pushed back up. I had to release pressure from me pushing on brake and then reapply brake quickly in order for it to stop. I discovered that it was the wheel bearing going bad and the sensor is what caused this to happen. How can they put a sensor on something that will make something fail like that and put peoples live in danger? Looking at all the posts online it happens all the time like this. Cost $350.00 to repair.
Secondly just last month I pulled out of a parking lot and went to stop before the main road when my brake pedal went right to the floor. Again just missing another vehicle. Discovered that bad grade steel was installed on this truck for the Brake lines by the manufacturer because apparently again lots of complaints online about the brake lines rusting. Cost $1,000 repair. I just put $800.00 into getting all new Brake rotors and pads 6 months ago. It took the mechanic hours of hammering and torching everything off because of the rust. I am also looking at another $400.00 bill because my Brake Calipers are going to be next. I love my truck but GMC/ Chevy really blow it by using such cheap grade steel on the entire underbody of these trucks. The frame as well is all rusted.
Reviewed Sept. 22, 2010
2005 Chevy Silverado 2500 HD with 24,000 miles at the first problem and only 37,000 miles now. 2.5 years of airbag service lights, the wiring is deteriorating and some problems are only 9 miles apart. I'm definitely afraid of driving this vehicle and having the airbag go off in my face with trailer behind me. Now after reading about the brakes, this truck has got to go.
Reviewed Sept. 10, 2010
I own a 2007 Chevy Duramax. I purchased it new, and it has more shop time than miles. It has 35,852 miles now. I complained to Chevy at 1-800- ex. 32607. I talked to Barbara, and they never did a thing to help. They just said “We will take care of you” just to calm me down, then nothing. I got no call back. They did not fix my problems. It’s in the shop since new. It was fixed for the following: 3 front ends, engine light 6 times, paint is off door moldings, open doors, and they are rotted on bottom inside, bed rails are rotted and have been like that since 8 months old. You have both front seats springs inside maybe making noises like it is 100 years old and I am only 180 lbs. So, it's not because I’m heavy. You can't lean on inside door rest, because of the noise coming from them is louder than radio. My case is open at Chevy, but my truck sits in my driveway waiting as I make payments on a $50,000.00 truck. I need help.
Reviewed Sept. 7, 2010
I had a 2001 1/2 ton Chevy truck. After having problems with the abs system kicking in when it was a few years old, every time I tried to stop, I had to pull the sensors, clean the rust, and replace. One sensor broke in the process and I had to pay for out of pocket. A month later there was a recall on it. Now on my 05 it was doing the same thing. After contacting GM, I was told that there is no recall on my model year and the problem I am having was fixed by the 05 model.
They want me to take in and charge me seventy some dollars an hour to diagnose the problem. I pulled the sensors, cleaned the rust, and replaced it once again. The left front was rusted in the hub and broke again. I once again had to buy a sensor out of pocket (over $250 at dealership). I feel GM should have covered this service since it is a known problem and had recalls on in previous models. It cost me $188 for a new sensor from Napa and an hour of my own time to fix.
Reviewed Sept. 2, 2010
My 2005 Chevy Silverado with 70,000 miles was put in for service on brakes, pulsating, not stopping at stops and ABS kicking in. The dealer (Nissan) replaced all rotors, calipers, drums, shoes and pads, and abs sensors, and flushed fluid lines and master, totaling $1400. In Feb. 2010, the problem comes back and I pulled ABS fuse to be able to operate and stop. It worked until about 8/2010. At 79000 miles it started pulsating. I took back to dealer under the 12-month 12,0000 mile warranty. Tech said I had bad rear axle seals that was leaking fluid on drums and shoes, $500 dollars later, pulled out of dealer and same problem, abs kicks in at low speeds and stops, tech drive along said that this is normal. I said it's normal to kick in abs on a straight stop on dry asphalt. he said, 'Yes, with this abs system it is." I will be taking them to small claims court and taking the truck to a Chevy dealer in my area.
Reviewed Aug. 31, 2010
Today when leaving the golf course to return home, I noticed my brakes went almost to the floor, but I could still stop. My 2001 S-10 has 24,950 miles on it. I drove the six miles home, and when inspecting under the hood, I noticed the brake fluid cylinder half full. I walked around the truck and found brake fluid pouring out of a rusted brake line that connected to the left rear wheel. The line is completely rusted.
Rust has been falling out of my tailgate for four years, and the panel under the hood beneath the windshield wiper motor has a 4" rusted out hole, as well as a quarter size rust out hole on the lower panel of right door, which looks like it rusted from the inside out. This pickup has been one repair bill after another. It wil be the last GM for me, especially with the Gov't Motors connection now.
Reviewed Aug. 29, 2010
My 1999 2500 Chevy Truck has rusted/rotted brake lines and one blown-out brake line. I almost hit my house with the truck trying to stop when it happened. This should not have happened to a truck with about 62,000 miles. My truck has not moved from my driveway in 5 months. What a let down from Chevy. GM would not pay for this or recall this dangerous problem. I am lucky I did not get hurt or damage my house when the brake pedal went to the floor when the brake line blew out. Is someone going to get hurt first before they recall this problem?
Reviewed Aug. 23, 2010
My 2005 Chevrolet Silverado 2500HD has poor brakes. My wife and I have been noticing this for the past month or two that the brakes just "disappear" when being applied. I haul a 2008 Dutchman Denali 5th wheel camper nearly every week end, and with the extra weight behind me, the brakes take extra long to stop and now they are feeling mushy.I will keep checking into recalls or GM bulletins for issues, but have already talked the a local GM dealer and they said everything was just fine.
Reviewed Aug. 20, 2010
Owner of 2005 Chevrolet Equinox with 76,000 miles (8-20-10). Over the past 6 months, headlight bulbs require replacing every 2-3 weeks. Dealer says the seals around the headlights are loose which causes moisture build-up thereby causing the bulbs to "blow out" frequently. I have researched this problem and found that this is a universal problem with the 2005 Chevy Equinox. It appears that GM failed to properly use a sealant for the headlights that is durable. While driving at night, the headlights are subject to malfunction without notice. This a critical issue as I have a long daily commute to and from work.
Reviewed Aug. 17, 2010
2002 Silverado 2500HD had to replace rear brakes and rotors at 24 k. Abs activates 100% of the time at less than 5 mph. This started around 40 k. Need a new front left sensor/wheel bearing. Rusty and leaky brake lines found at 70 k. All need to be replaced. Classic Chevy in Mentor won’t fix under so-called recall.
Reviewed Aug. 10, 2010
On January 26, 2010, at 12:30 in the morning, my 2003 Chevrolet Silverado 3500 with 46k miles on it caught fire by itself and burned to a total loss. We were asleep at the time. The dog barking at the flames woke us up and we called 911. The house would have caught on fire had we not been awakened by the dog. The truck was a total loss and burned to the ground, even melting engine parts. Our insurance company reimbursed us for the loss and we bought a Dodge 3500 truck.
Reviewed Aug. 9, 2010
I bought brand new 2007 Chevy Equinox in September 2007. It has been in shop numerous amount of time. I have made numerous phone calls to GM regarding this since first time in the shop. The only thing they would do is extend warranty 10,000 miles which is now up and again car is in shop for same exact problem. GM refuses to call me back as they have promised and refuses to let me speak to a supervisor.
Reviewed Aug. 8, 2010
Air bags in my husband's 2006 Chevy Silverrod 2500 pickup that was made by and with GM products. A truck that I loved driving so very much. I never thought that it would turn on me that way because we took such care of that truck as any one could see. Now have a very hard time getting around my home I hurt everywhere in my body. Both legs hit under the dashboard. My right foot is swollen all the time. I can hardly walk on it.
My chest and my breast where damaged by the seat belt that holds I know that the seat belt did its job. I can hardly breath and whenever I cough, it really lets me know I have broken ribs on my right side. I have a burn on my neck. I can't move my arms without pain. I have more problems with my neck. Because of all of these pains, I'm not able to drive myself to the doctors that I have to see on a regular schedule because I'm disabled and can't work any more. I can hardly do my house work with the pain I am in. I want to start a class action suit against GM for the air bags for not deploying as they should have and because of all the pain I'm in.
Reviewed Aug. 5, 2010
My 2003 Chevy Silverado brake pedal went to the floor while trying to stop at an intersection. This caused me to hit the vehicle in front of me. The anti-lock brakes never engaged.
Reviewed Aug. 2, 2010
I have a 2006 Chevy Silverado $33,000.00 still owe 16 thousand have full coverage as the bank has a lien on my truck went to Colorado for vacation and the dash melted they said not covered. I believe full coverage is full coverage. Please help if you can.
Reviewed July 28, 2010
I own a 2002 Chevrolet 1500 Silverado pick-up truck. My complaint is that the trucks brakes are poor at best. I bought the truck new and the brakes were changed once (new rotors and pads). The problem is the master cylinder and the brake pedal travel is way too much for the effective braking. The pedal will bottom out on hard stops. This truck needs a recall!
Reviewed July 27, 2010
On Friday, someone pulled out in front of me and the brake pedal went to the floor. I managed to stop without hitting anything, but when I got out, I noticed brake fluid running out from behind the cab. When I look underneath, the brake lines are rusted out on my 2003 Chevy Silverado. It seems a bit early for that to happen at 46,000 miles. According to my dealer, mine is the 3rd truck in the last 2 weeks with the same problem. All the lines are in about the same shape. I found pre-bent stainless steel lines on the Internet that the dealer is going to install since GM doesn't supply pre-bent replacements. Total bill will be about $1000 if they don't have to replace the calipers.
Reviewed July 26, 2010
The spare tire cable on my 2002 S-10 broke at 125K miles. Luckily, there was no one behind me at the time but it could have been disastrous.
Reviewed July 26, 2010
I have a 2002 Chevy Silverado 1500 that the park brake does not hold. It's been poor since it was new. I have replaced all the brakes and hardware in it at least 5 times since 2002. There is a recall on this e-brake system, but only for the manual transmission version of this truck. The funny thing is, they all use the same parts.
I looked online, and there are many thousands of people complaining about the same problem, and about the rest of the brake systems. I have been a heavy equipment mechanic for years and I can tell you that there is a huge flaw in the design of this entire system. Why won't they issue a service bulletin? Is it because there are millions of Chevy trucks and SUV's with the same problem? I need some help. I can't get my truck inspected because the park brake will not hold sufficiently, even though it has all brand new parts.
Reviewed July 24, 2010
On April 11, 2009, I drive my '03 Silverado to the local Home Depot store. I am called to the front of store and my truck is smoking. I open the door and it goes up in flames. Insurance investigator says electrical fire behind the dash. I purchase an '05 GMC Sierra, July 21 2010. I stop for gas, fill up and get in the truck and notice smoke coming from the dash. I pull away from pump, run into the store to have them call fire dept and use fire extinguisher before they arrive. They are located no more than 100 yards away. It was engulfed in flames by this time. Fire behind dash. 2 GM trucks factory equipped, no add-ons and same source of fire in 15 months?
Reviewed July 22, 2010
While vacationing in Cheticamp Nova Scotia, we were driving for 2 minutes and noticed smoke coming out from under the glove box. There was also an intense smell of burning rubber. I pulled over and got everyone out and we called the fire department. By the time they came, the truck was completely on fire. The fire started in the same location under the glove box.
We suspect that the fire was caused by wiring either air conditioning or something. The engine was not on fire when we first checked. Again, we all got out safely and got most of the stuff out. The truck completely burned within 20 minutes. Everyone in Cheticamp was great from the volunteer fire department, the tow truck company, and the police.
We are very thankful for their help and are grateful we got out safely. AAA totaled the truck and we are waiting for a settlement. Will call GM and check into this further. Truck was in great condition, maintained, and had around 100,000 miles. It was almost paid off of course.
Reviewed July 19, 2010
There is a problem with the brakes on the 2002 Chevy Avalanche. I've read many other complaints. Mine is simple. I am putting my 4th set of brakes on the truck that has only 50,000 miles. Counting the original, that is 5 sets. There are no accidents yet as a result, but the cost of new brakes every 10,000 miles is excessive with pads each time, routers, calipers,etc., twice.
Reviewed July 18, 2010
ABS fails for no reason on 2005 Silverado and recalls are for up too 2004 not my 2005. Why am I left out and hundreds more and why isn't this addressed. I can't stop, it just goes into, ABS down and the floor pedal goes for no reason without warning. It's scary and my wife won't drive it anymore. I need help, not a thousand dollar repair. This can cause danger of bodily injury or death. GMs fixing 2004 on a recall. What's up with that.
Reviewed July 18, 2010
I purchase a 2001 Silverado LT 1500 4x4 in 2003 (mileage 34,000). The front brakes and rotors were rotting/wore out. Since I was not the original buyer, I thought this was excessive and agreed by Chevy service dept to replace entire rotors and brakes in amount of $450 dollars. The truck now has 86,000 and is used only on weekends on days trip to the beach (Maryland/Delaware). I guess I can explain the excessive corrosion due to the Maryland/Delaware area, but it appears that this related problem has to do with the quality of Rotors/brakes relationship. Currently, the truck has intermittent braking i.e. appears that ABS is activated during normal weather conditions (dry and clear weather).
Any advise other than replacement of Rotors/Brakes is appreciated.
Reviewed July 15, 2010
The 2001 Silverado I purchased has door handles that are easily accessible by an outside predator. There is a design flaw in the model and is costing consumers thousands of dollars in insurance and repair cost. Both of my doors have been damaged and many items in the unit were stolen and damaged.
Reviewed July 8, 2010
I own a 2008 Chevrolet Silverado 2500HD. I was getting ready for work and heard a vehicle trying to turn over and saw smoke. I looked out my son’s bedroom window and found the front of the truck on fire. It had not been moved in over 12 hours. The fire department came and the investigation stated it was electrical problem. The insurance company is only giving me the cash value and the GM is putting their heads in the sand. I called and they said that it is in claims. I asked for that number and they don't have it. No one is calling me nor trying to do the right thing. If a vehicle starts on fire by itself, shouldn't the GM be responsible? Why should it cost me money for something I didn't do.
Reviewed July 6, 2010
I have a 2000 Silverado and last fall, I went to stop at a stop sign, but when I applied the brakes, they went to the floor. When I had it towed to my mechanic, he showed me where the brake line rusted out. Well, it happened again, thank God this time in my driveway as I was shifting to reverse. I have also had E brake cables rot out and snap. I have spent way too much on brake repairs in the past few years. To be honest, I am afraid to drive the truck any longer.
I have spent close to $1200.00 on brake components in the past 18 months.
Reviewed July 5, 2010
I own a 2003 Chevrolet 2500HD Duramax with 75,000 miles. I was told at my last New York State inspection that the truck brake lines will not pass the next inspection. I will have to absorb the cost of replacing the brake line system.
Reviewed July 4, 2010
I own a 2000 Chevrolet Silverado Pickup 1500 4x4. I am on my second set of ABS sensors. ABS kicks in at low speed making it difficult and dangerous to stop at low speeds. Over $400.00 to replace the first sensors before they issued a recall. Now second set are bad.
Reviewed July 2, 2010
I have 2003 Chevy Trailblazer as of 7/1/10. Economic damage: Rear axle seals turned a $99 brake job into a $300 brake job. Water pump, self replace, $70 parts 3 hours time loss for labor fuel sending unit, $600 for dealer to replace and a day loss use of the vehicle Valve cover gasket leaking, $300 cost and a day loss use of vehicle instrument cluster stepper motors, $300 aftermarket repair have to send off to get repaired with "guaranteed" fixed stepper motors from GM. Same instrument cluster used on Tahoe and Suburban and has already been recalled for this, but GM refuses to recall TB for these due to lack of sufficient number of complaints.
The vehicle will be drivable without cluster, but it won't have instrumentation during the week it will take. It’d dangerous to be without speedometer and other warning gauges for a week. Additionally, the overall quality of the vehicle over time has diminished. Arm rest storage cover has broken, accessory plug cover broke off, volume dial for radio has developed a hole in the middle of the knob. This is the first vehicle in all my years that has had this many problems in this short mileage. Poor longevity quality, I thought newer vehicles were built to last. Apparently, not.
Reviewed June 29, 2010
Over the years, I have been a very faithful GM consumer. I have purchased many new GM vehicles, company trucks, Camaros, trucks for myself and my wife & son, delivery vans, Astro vans, short wide custom truck and most recently, 2 Chevy Avalanches. I would never even consider purchasing another brand of vehicles until now. In 2002, I purchased a New Avalanche and I was so happy with it I could hardly wait for some body style changes.
When I saw the 2007 Avalanche, I could hardly wait to get one. Wow, what a let down! I don't even have 32,000 miles on it and I have had so much trouble with it I would not believe it if did not happen to me. I have had and still am having issues with wind noise, the door handles have broken off repeatedly. Once, when a service supervisor opened the door, one of the door handles broke off in his hand. There has been recalls on it. The stereo was supposed to have a 5.1 surround sound system and it is not (This should be false advertising or selling). This has never has been and never can be according to your service departments what was advertised.
They have cut the trim around the windshield to try and fix some of the wind noise and it is still having issues. The auto wiper sensor has had to be replaced, The seal around the rear tonneau covers was replaced due to leaking. The tonneau covers have faded just like the 2002s did and I was assured this issue was fixed and would not happen again by the dealer I purchased it from. It is faded as bad as the 2002 did easily. The retracting running boards make noise when opening and closing. The mirror makes a clicking noise when moving. This vehicle is not built very well. The quality control for your vehicles is absent for this vehicle. I can't believe how terrible this $50,000 vehicle is. I just purchased a Kia to use a company vehicle and it is a much better vehicle than the Avalanche. I paid $13,000.00 for the Kia!
I wish I would have never purchased the 2007 Avalanche and never sold my 2002 Avalanche. The 2002 was a much better vehicle when I sold it than this one when it was new. The 2002 had 150,000 miles on it when I sold it. This vehicle originally cost $48,000 and is not near the vehicle the other one was. I am extremely disappointed with quality and workmanship of this vehicle. I can't believe a GM has as many flaws in material and workmanship as this one does! I have sold at least 6-9 Avalanches for GM to my friends and relatives and that stops now!
The defrosters don't work very well and if it weren't for the warmer in the windshield washer fluid last year, there would have been several times I would have had to pull over and wait till it stopped snowing and find a place to get out and manually remove the ice / snow formed around the windshield. I purchased a vehicle with t his option for that reason. Now you want to pay me a $100 to remove this option. What a joke GM is becoming. If this were a cheap low end model, I would not have taken the time to tell you some of my frustrations with this vehicle; however, it is a top of the line model with almost every option available and it is still a lemon!
Reviewed June 28, 2010
I have no problems with anyone I've come in contact with concerning my 2008 Chevy Silverado. I have no complaints with my truck mechanically. What I do have is a large complaint with the body. It's a truck, folks. I am extremely disapointed in the body panel thickness.
I realize it's cost-driven, but to make a pickup truck so cheap as to be able to dent all panels with such little force is inexcusable. This is the second Chevy Silverado I've purchased. The first one, a 2000, had very thin body panels, but this 2008 seems even thinner. What gives? If it's cost-driven to make these super cheap/thin panels, how about an option of thicker body panels. If the next year Silverado has this thin of body panels, I'll purchase no more Chevy trucks, and that goes for Ford and Dodge.
You expect a truck to be a little heavier to withstand payloads, bumping panels, etc. Even the cheap rear chrome bumper segments are "pop" riveted on to more cheap/thin metal. I do not want to hear it's a safety issue. I would like a response on this. I'm absolutely sure you have received complaints on this quite often. It's a shame because the vehicle is a very good one concerning everything else, but whoever made the stupid decision to go with this thin of body panels should be fired! Thanks for your time.
Reviewed June 27, 2010
2004 Chevrolet Pick-Up, 32000 miles. The anti-lock brakes activate at very low speed causing the vehicle to not come to complete stop. The Chevy dealer said there was no recall notices on this truck. The dealer said it's about $900 to repair this.
Reviewed June 24, 2010
2002 1500 Silverado bought new with 81000 miles. Two sets of brakes and rotors. The rear brake line burst, almost hit in front of me. I was lucky the front brakes worked and I stopped. All brake lines from master cylinder to wheels rusted and must be replaced for $1000.00 bucks. I will not buy another GM product.
Reviewed June 24, 2010
I have had the service airbag light on in my 2005 Chevy Silverado now going on 5 months. I have had it to the dealership, just to have them fix the problem for 1 day. I have been researching blogs all over the internet about similar problems w/ GM vehicles. I am absolutely stunned by the shear # of complaints about the same issue w/ all types of GM vehicles. Most complainers have stated that GM knows about the issue. My biggest concern is when this light is on; I have no airbag in case of collision! Why can't GM do a recall about this issue? It is clearly a widespread problem affecting a lot of their products. WTF! I will never buy a GM product again. I will inform all people I talk to about GM’ slack of ownership for this extreme problem of theirs.
Reviewed June 20, 2010
I took my 2000 Chevy Silverado to the dealer after a recall notice for abs brake wheel sensors problems. One wheel sensor was replaced and the other cleaned. This did not help my troublesome brakes. Later, I ran into my garage door because my truck would not stop, plus many other close calls. Now my brake pedal goes all the way to the floor. After checking, I found all the brake lines rusted, totally rusted away. This truck has 77,000 miles on it. After having 7 Chevy/GMC trucks with no problems as this and most with many more miles, I am terribly disappointed with GM.
Reviewed June 18, 2010
I have a 1997 Silverado pickup that keeps losing coolant. Just today, I added a full gallon of water. I understand it is caused by the anti freeze and I think GM should go good for it. None yet but there must be in the near future.
Reviewed June 15, 2010
Brake lines severely rusted - line burst when I applied brake when vehicle pulled out in front of me - no accident though - both front lines replaced and also needed new master cylinder because of rust in brake fluid - total bill ~ $500. Almost in accident, what if happened going down mountain rd. or towing camper, snowmobiles, etc .? Truck was out of service for 3 days because of rust in fluid - contaminated whole brake system - abs, master cylinder, might not be the end of problems!
Reviewed June 15, 2010
I have a 2005 Silverado with ABS kicking on at low speeds and light braking. I pulled the fuse for ABS and the brakes work fine. I have had the shop replace all drums and rotors, both calipers and rear slaves shoes and pads, new fluid and flushed. This is not considered a real problem from Chevy because of the low speed and just fender benders instead of high speed crashes. Maybe I have to roll over a pedestrian for them to take this problem seriously. Does anyone stand behind their goods anymore?
Reviewed June 7, 2010
Rotted rear brake lines, luckily in a parking lot when they blew out! There were numerous rear brakes and adjustments to try and fix the anti-lock problem, still no luck. Now, the anti-lock light is staying on permanently.
Reviewed June 3, 2010
My 2005 top-of-the-line Trailblazer XET with just over 30K miles had the AC completely fail and will require a $1,200 repair! Apparently, the pipe leading to the rear AC failed. This is the second major issue on this vehicle involving major corrosion or rust--the first time the car failed inspection just one month out of warranty requiring replacement of all 4 rotors--$1,200 again. Their resolution involved a 20% discount on the AC repair, still leaving me holding the bag for their substandard materials.
Reviewed May 12, 2010
In April 2004, I purchased (paid $52,000 cash) for a 2004 Chevy Kodiak med. weight (C5500) Duramax diesel, crew cab truck. I am a horse breeder and hauled my own horses between two ranches (CO-OK) until 2009. First time out (May 2004) hauling horses to CO, upon return (empty trailer) to OK, truck acted up on I-40 in Texas. We suspected it was the fuel injectors. Truck had 7000 miles on it. We called Rush Truck Center OKC (open on Sundays, which was the day it was) and told to drive it as long as we could but we got off the road in western Oklahoma and truck had to be towed in to Oklahoma City. Rush Truck Center, Oklahoma City, OK (a Chevy dealership) had the truck until July.
GM Rep called in, two fuel injectors replaced, truck still smoked, all injectors replaced. Rush Truck Center advised us that fuel was pulled from our tank and said, "We don't want to accuse anyone but there was gasoline in the diesel." We were clearly set up on this one as we were hauling our own fuel in a separate tank on the back and truck acted up before we put fuel in it in Shamrock, TX (at a truck stop, in the trucker bay where only diesel is sold). (Note: Later we inquired and they had no complaints about the tanks, through written correspondence with this station). Two weeks into the truck being at Rush Truck Center, we asked the same lab to test the fuel that we had been carrying in a separate tank on the bed. This fuel tested negative.
GM Rep (at that time, Peter) and Rush Truck Center claimed that the fuel injectors were our responsibility. The cost of the repair and tow equaled $10,800, which I paid because I need to use this truck! We were told by an attorney to take photos of the service station where we did purchase fuel, etc. but nothing came of it. Then, after a few hauls done, at 11,000 miles the fuel injectors went out again. This time the truck was repaired at Performance Chevrolet, Farmington, NM (which is two hours south of our CO ranch and the closest repair shop for med. trucks). GM paid for the repair which totaled $4000. The manager at Performance told me that would have been the cost if we had to pay. (Big difference between the first repair in Oklahoma City). I was very dissatisfied, called the dealer in Georgia who we bought the truck from (Hardy' Chevrolet) but no one really cared. Under warranty, we were also experiencing other problems going back to the electrical system of this truck.
The electrical system has never worked properly, no warning lights went on when the truck initially was having problems (the breakdown in Texas May 2004), and numerous times the electrical harness had to be replaced. I do have all my paperwork on all the repairs under warranty plus what I've had to pay out of pocket (unfairly) and total downtime, which was too much the first year we owned it. In May-June 2005, after one haul to CO, truck broke down and had to be towed to Performance Chevrolet, Farmington NM and this time the diagnosis was "water in diesel." We paid $2000 to have the water taken out of the tank, left for Oklahoma and upon arriving in Shawnee, OK, the truck choked again and we drove directly to Harvey's Chevrolet, Shawnee, OK. And again, it was water in diesel. This time paying another $1800 (within 24 hours) for same thing. GM said they would reimburse me one of those and we never got reply after faxing to them several years ago.
After 2005, each year, some problem would end this "new" truck on warranty in the shop and now that we are 6 years down the road, still have pre-existing electrical problems that GM now refuses to take care of. I am getting ready to black tag this truck in Oklahoma (meaning park it and leave it parked) as it is unreliable, proven to be so and each time we broke down, GM is lucky we didn't have horses in tow. My intention was to make money with this truck, as I bought a 13 horse trailer after buying this truck, to do commercial horse hauling but I could not trust this truck as safety is my first concern. I had to take my 1996 Ford Powerstroke out of retirement in 2004 to do the hauling of my horses to CO and again in 2005, and my Ford has been used to compensate for what this 2004 Kodiak lacks. It's a lemon.
We inquired about lemon laws, etc in the beginning two years and we were lied to by GM and others that there is no lemon law for this type of truck. Two years ago, we were informed by others, this is not true. Yes, time has lapsed, but this truck cannot even be sold to another person (by me) as a private transaction because I know I will be sued for selling a lemon. Right now, we have the truck (over a week now) at Harvey's Chevrolet, Shawnee, OK for a diagnosis, which GM told us to get it in there for that to determine the ongoing problem. And GM has told us they are not paying (we are past warranty 124,000 miles on it but its still the same pre-existing, and never properly repaired) problem as Harvey's said it was "electric problems that go to the injectors.
I am still talking to GM. At their request, we brought truck in for a diagnosis and now are being asked to pay $180 for the diagnosis, which we already knew what it would be-- electrical. In the past, I have tried to get an attorney involved but they don't want to go up against the big GM. Clearly, I have been suckered on this truck, paid cash for something that is worst than a clunker to me. We have tried to talk to Peter (rep) about a replacement or something and found that in 2009, they have discontinued making these trucks and it's most likely because they were made poorly and the consumer has had to pay for their mistakes like I have. I would like some help, advice or where I can turn in resolving this.
Reviewed May 11, 2010
I am very disgusted and disappointed with my 2003 Silverado 1500 4x4! I bought the truck new and have had numerous problems with it. For starters with only 11,000 miles, I had both front and back bumpers replaced within 20,000 miles all four rotors and pads; in less than 40,000 miles two rear calipers, and driver’s side power window motor and another four rotors. Also, within 50,000 miles I had to replace the passenger rear taillight assembly and the front calipers. Now, with just over 70,000 miles, my brake lines corroded and I nearly missed hitting a school child getting off the bus had to shift into L1 to slow down. This is the worst vehicle I have owned and I am almost 50. Something needs to be done besides a bailout! The consequence is a lot of expense and down time since I have an excavation business and this is my personal work truck for estimates and job site visits.
Reviewed May 7, 2010
I have been having electrical issues with my 2008 Silverado for the last 6 months. I have turned it in to have it repaired to be told that the issues of sound and such are normal, that they cannot duplicate the issue. Finally after having someone ride with me, they identified that I wasn't must "making it up" and they have been able to subsequently recreate the issue (and have put several hundreds of miles on my vehicle), only to promise me a resolution and or a rental that meets the same criteria of the vehicle I purchase while they are trying to fix it. They haven't provided that, or a firm day on when they can fix it, or a firm answer on why it is not working properly, or called timely when asked, or replaced parts asked of them, or even done upgrades in the system at my expense if it would fix the problem.
I am an unsatisfied GM customer. I have been loyal for years. I have had family members work for GM since the early 60s, and I am sure that because the GM cannot support me. I am pretty sure I will not support them in the future.
Reviewed May 6, 2010
I have a 2001 Chevy Silverado truck. On 1/28/2010 in cold weather, the brakes suddenly failed. The brake pedal went down to the floor when pressure was applied with little to no braking. All of the brake lines were rusted badly and one had ruptured. I am discovering that this is a common problem with this truck. The total repair cost $1,369 and took a week to accomplish.
Reviewed May 5, 2010
My Chevy Silverado 2000 brakes suck. They are always activating the anti-lock causing my truck not stop on time. I rear-ended the car in front of me because they stopped suddenly and it would not stop! Wreck, luckily, there was no major damage. I hate this truck because of that!
Reviewed May 4, 2010
The 2001 Chevy Silverado brake pedal pulsed and the pedal went to the floor and I had to throw the transmission into park to get it to stop to avoid rear ending a car. The vehicle had recently passed the Maryland state inspection where the brakes were inspected. My wife and I instantly aged 5 years and I have a repair bill for $450 to replace the ABS sensors and front bearings.
Reviewed May 3, 2010
I ordered and received a 2008 Chev 2500HD new from a local dealer. I ordered the vehicle with the "Snowplow Prep Package" which consists of a skid plate, and a heavy duty alternator. When it arrived, I also bought a 2008 Ultra mount 7-1/2' Western snowplow and installed it on the truck. From the very start, I noticed that as you used the snowplow, the Battery voltmeter on the dash showed the battery getting discharged. With continued usage of the plow, eventually the 2-4WD switch no longer functioned, and eventually even the clock in the truck would get reset and go to 12:00. There are two ways to get out of this condition: 1) Drive highway speed for 10-15 minutes to allow battery to recharge or 2) Shut the truck off and restart and the voltmeter worked as advertised.
I took the truck with the plow that first winter into the dealer, and after 15 minutes, they said everything was fine on the truck. This past winter, the problem continued, so again I took the truck back to the dealer, and again they stated all was well. I then took truck to an independent mechanic, and we did some 'testing'. After using plow for awhile, battery voltage would go down to 13 volts, and voltmeter showed battery in discharge state. We eent so far as to swap plows with another person who has a 2005 Chev 1/2 ton. The problem stayed with my truck. We also noticed that the Alternator never showed more than 120 amps of current draw, even though it is a 160 amp alternator.
Also we found that if the alternator wire was disconnected while voltmeter showed battery to be discharged, that the battery voltage went up immediately to 13.9 volts while alternator was disconnected, and then go back to 13.0 volts as soon as the wire was connected back up. I took it back to the dealer with the plow with that information. They then put their scan tool on, and found that with the snowplow connected, they only had to swivel plow from side to side twice before the ECM/BCM module would go into a 'fail mode' due to excessive current drain on the battery, and basically shut down the alternator to prevent it from being damaged. They also found that the ECM module always showed the signal to the alternator to be at 60% meaning the ECM module never told alternator to charge more than 60%.
At this point, the dealer also decided there was a problem and started to replace parts. They replaced the ECM module, BCM Module, and alternator. None of these fixed the issue. They then contacted their GM tech. The answer came back after GM techs talked to the engineers that the truck 'was operating as designed' and that no changes would be made.. There was nothing else the dealer could do, so I picked up the truck and plow. I then opened a complaint with GM, who referred me to District Service Tech, who did more research, and got back to me with the same answer, that it was operating as designed , and nothing was wrong and the complaint was closed.
Here is my take on it:1) How can GM sell a truck (Heavy duty at that) with a Snowplow Prep package, and then tell me that the truck apparently can't handle the current drain that a snowplow puts on the vehicle?
2) If using a snowplow causes battery voltage to go down that bad to cause clock to reset and the 2-4WD mode switch to no longer function, then the alternator should be charging at 100%, or 160amps and it does not.
I am not an automotive engineer, but do understand computers. And to me, if the computer is shutting down the alternator operation and not allowing it to try to charge battery back up, at least up to the 160amp draw the alternator is capable of, then GM has a design problem in the computer operation in the truck. They should be able to change the electronic module programming to fix it. Unless GM comes out and says that a snowplow is not supported on the 2008 Silverado 2500HD, and that you can't run a snowplow on their "Heavy Duty" truck, and give me my money back on it or at least make it right, or fix the computer programming in the ECM module so that it does not tell the alternator to 'shutdown' just because a snowplow is attached.
This is my third Chevy truck. All had snowplows on them, and the first two handled the snowplow just fine. Not until somewhere between 2006 and 2008 did GM add the ECM/BCM module programming which makes a snowplow non-functional.
Reviewed April 29, 2010
The brakes failed on my 2002 Chevrolet Silverado 1500 4wd pickup truck. The brake lines, calipers, and rotors rotted out. The service manager at the dealership informed me that this is a common problem and that the same thing happened to his truck. GM will do nothing to resolve the problem!
Reviewed April 26, 2010
I have a 2002 2500 HD with a Duramax Diesel. I have own a lot of diesels (but not the converted 350 block) and each time their diesel program gets stronger and stronger. I love the Duramax, there's no other diesel out there that can touch them. But I am having a rust problem with this truck. The brake lines rusted out, the cab corners are rusted, the bed is rusted, the rear bumper is paper thin with rust, the spare rim is rusted, the mechanism to lower the spare is rusted, the tail gate is rusted, the bump stops are gone from rust, the front inner fenders are rusted, the frame is coated with rust, along with most of the front suspension parts. I replaced all the brake lines and then had a problem bleeding the brakes, which then I had to replace the ABS brake module. I just got done replacing the rotors, front and rear along with calipers and brake hoses. Everything is rusting away. I've been a Chevy man all my life. I currently have a 1985 K3500 which has less rust on it then my 2002 truck.
I told my wife it's time we start looking for a new truck due to all the problems with the 2002, but I'm not going to spend my hard earned money on another rust bucket.. The 2002 truck reminds me of my 1977 3/4 ton that I had to scrap due to rust. I only have 125,000 miles on my truck and I always have taken care of it myself as I am a State Inspection Mechanic for Pennsylvania for over 30+ years. But I'm at my wits end. What can be done? The parts that I replaced due to rust cost me well over $2000.00 and this is not including my labor.
Reviewed April 11, 2010
Myself and my father both own 2002 Chevrolet 1500 Silverados. Both needed complete brake jobs prior to 40,000 miles and one wheel bearing replaced. The back of both front and rear rotors where completely deteriorated. The pads do not wear down much the rotors just rust and flake off. The trucks are garaged and well taken care of but have had poor brakes since day one. GM has a problem with their brakes for sure! I'm out the cost of the repairs but worse the braking problem almost caused three accidents. I did not realize brakes were bad until during two emergency stops the truck just wouldn't!
Reviewed April 10, 2010
My 1999 Chevrolet Silverado is falling apart. I have been hammered with huge brake repair bills related to the emergency brake. All the brake lines went one day and I luckily got the emergency brake to work to stop me, and the door handles are rusting off. What the heck is happening to these vehicles? The truck has 92K miles and the mechanic I use now advises me the fuel line is ready to go, and next will be the transmission line from the salt erosion. I expect some rust to occur in a twelve year old vehicle, but this is ridiculous when it come to safety features. How to locate help because I surely cannot afford a new truck? $4000 in repairs and more on the horizon.
Reviewed March 30, 2010
The brake lines on my 2000 Silverado rusted through. I had to replace all of my brake lines. Also, I keep going through rear brakes.
Reviewed March 30, 2010
i bought my truck brand-new. it's a 2005 Chevy Silverado 4.3 v6. It's the work truck. This truck has run like crap since day one. i bought it on a rainy day, got like 8 miles down the road, and the engine started skipping. I brought it back to the dealership, and they had it for 2 days, gave it back, and still did it. i have had it in the shop countless times for the same reason and dumped hundreds of dollars into it, trying to get it right and nothing. It's been 5 years, and this truck is still doing it. I've had it. Never again.
Reviewed March 29, 2010
I have a 2000 Blazer and the electric fuel pump in the gas tank went bad and I had it replaced. How can an electric fuel pump and installation cost $1,026.00? Is the module made of gold? The vehicle is not worth much more than that...
Reviewed March 29, 2010
I purchased this used truck. According to CarFax, it was purchased new from Hallman Chevrolet in Erie, PA. It had 75,000 miles on it. I was sitting in a parking lot when the brake went to the floor. I slowly drove the vehicle to the local tire and brake repair shop, where they informed me that the brake lines were rusted. They referred me to a specialty brake shop and I had the vehicle towed there. They replaced the rusted lines with all new steel brake lines, and informed me that the fuel line is also rusted and would have to be replaced soon.
Reviewed March 13, 2010
I received a letter from the corporation stating they had discovered a problem with Chevrolet vehicles equipped with a 6.6L Duramax Diesel engine. The letter stating as such, "General Motors is providing owners with additional protection for the fuel injectors. If this condition occurs on your Chevrolet Silverado within seven (7) years of the date your vehicle was originally placed in service or 200,000 miles, whichever occurs first, the condition will be repaired for you at no charge." Problem is Chevrolet not standing by what they have stated. I was told the injectors needed to be replaced last year, however, the dealer said it was at my own cost as it wasn't covered. There went $3,000.
Now one year later, I am told the injectors need to be replaced again. Same story from the dealer, still not covered, wants another $3,000. The irony is they say I need to replace one of those I just replaced last year. In looking through different individuals post on the internet, it appears I am not alone as there are many others complaining of the same problem, bad injectors and not being covered as stated. The consumers can not afford to replace injectors on the same vehicle every year which seems to be the case. Someone needs to hold Chevrolet responsible for a problem with their engine that continually causes the injectors to fail.
Reviewed March 5, 2010
I have a 2005 Silverado 2500HD. I am at 88,000 miles and my speedometer is starting to malfunction. It will say I'm doing 10mph when I'm on the highway keeping up with traffic. GM said they issued a recall notice but put a max of 70,000 miles on it. Researching and investigating, most Silverados don't have this issue until well after the 70,000 mile mark. GM and the local dealership do not want to honor this repair now that I'm past the mileage. As well as conveniently I never received a recall notice otherwise working or not. I'd have taken my truck in to have this looked at and/or replaced.
Reviewed March 1, 2010
I own two Silverado trucks, an 2003 and a 2005. When the 2003 had a total failure of its instrument cluster (speedometer failure with incorrect readings for speed). I called GM complaints and was told that my mileage exceeded the limits for the year and they would not pay to fix the problem. I paid to fix it and then they extended the mileage to an amount that would have covered my vehicle.
Now, I have a second truck that has the exact same problem and when I call GM, they have another anemic mileage requirement for the truck and I am supposedly out another $700.00 to fix a problem that they have taken to court themselves and are recovering millions in damages from their parts suppliers. So, why am I so excited. With Toyota vehicles killing people when their electronics go wrong, and the details on TV, my wife is frantic to have the truck repaired thinking that some type of similar problem with GM's electronics can cause her to crash.
GM is playing games again with their customers and I deeply resent it. When you call their customer service reps, they patiently listen to your complaint, put you on hold for 4 minutes and then come back on and say they can't help. All the while expressing sympathy. It is all a huge sham. Can you please do something about his type of behavior on the part of a huge company that is being run by my tax dollars? Can you please help?
We live on retirement incomes and cannot afford to fix all of GM's electronic gremlins in their vehicles out of our pocket. I can tell by the response on the internet web sites that their is quite a bit of outrage about this inherent design flaw in Silverado trucks. GM is recovering its money from the supplier of the defective parts but seems less than enthusiastic to help their customers.
Reviewed Feb. 25, 2010
I researched recalls on my 2001 Chevy Silverado 2500 truck as my anti-lock brakes have been going off prematurely and make my truck unsafe for driving, and 3 different websites have a list of 14 recalls on the 2500 Chevy Silverado series. I first contacted Lewis Chevrolet and they only listed one recall on the 2500 Chevy Silverado series and told me that it dealt with the tailgate. They told me there were no outstanding recalls on my truck and told me to call if I didn't like their answer. I was told they would be happy to fix my truck for around 1200 dollars! I called the 1 800 number and they told me that the recall did not pertain to my truck, but only the 1500 series, which makes no sense because the same parts were used on 1500 series and the 2500 series for almost all parts! The person on the phone from the 1 800 number again told me there were no outstanding recalls on my truck.
Well, Automotive, Automobile and Just Answer all have 14 recalls listed on the Chevy 2500 Silverado, ans I own a 2001 Chevy Silverado. So, why are they denying the recalls and not fixing my truck? Just in case they are needed here are the recall #'s. 05068c, 06083, NHTSA07v521000, 05042B, NHTSA05v379000, NHTS05v161000, 04094, NHTSA04v12900, NHTSA01v220000, NHTSA01v159000, NHTSA01v125000, NHTSA01v080000, NHTSA00v404000, 04007B. I just want my truck fixed so it will be safe to drive. The manufacturers of my truck need to legally fix my truck and stop giving me a runaround! Thank you, and I hope you are able to help me fix this problem.
Reviewed Feb. 25, 2010
I bought a new 2001 Chevrolet Silverado Z71 from a dealer in 2001. I have had problems with the cluster panel. All the lights on the cluster panel blink, sometimes it will even cut the truck off when the park reverse and neutral light blinks and then the truck comes back on. I called the dealer and he said they had a recall on 2002 and 2003 but not the 2001. I do think they should have a recall on this, because of the danger it may cause. I have already wrote once and haven't received a response. Just causes one scary feeling when you are driving down the road and your vehicle cuts off. Please help with this situation before it becomes like the Toyota problems.
Reviewed Feb. 19, 2010
Front wheel speed sensors failed on 2001 Chevy Silverado causing ABS system to activate at slow braking speeds which increased stopping distance. A recall was issued in 2005 and the problem is reoccurring after only a few more thousand miles. GM is unwilling to assist in the repairs to fix the problem and states they only cover this problem one time. The recall required the sensors to be removed, cleaned, and reinstalled. No replacement parts were issued. This was a temporary fix to a reoccurring problem that is causing danger to all motorists. Drivers are unable to control their stopping distances causing accidents with other vehicles and property.
Reviewed Feb. 19, 2010
In June 2009, my 2005 Chevrolet Silverado 2500 pickup stalled and would not start. A local mechanic (not affiliated with GM or Chevrolet) diagnosed the problem as a failed fuel pump and replaced the pump with an after-market brand. Within hours, the same problem occurred. The same mechanic again replaced the pump, but this time with the same AC Delco brand pump that originally came on the truck. This pump lasted approximately 2 weeks, and then it failed in the same manner. I then took the truck to my local Chev dealer (Rudolph Chevrolet, El Paso, TX). They once again replaced the fuel pump with an OEM pump.
This pump lasted about 8 months (less than 6,000 miles) before the same stalling, will-not-start problem recurred. This time, the same dealer diagnosed the problem as a failed electrical connection in the under-the-hood fuse box assembly that adversely affected the electrical power to the pump. They replaced the fuse box assembly. That was 2 weeks or so ago, and so far so good.
I complained that their earlier fuel pump replacement (for which I paid in excess of $800) as being a mis-diagnosis of the actual problem, I asked that I be compensated for my expense. They offered to split the cost of the fuse box replacement with me 50-50. I reluctantly accepted that offer, with no obvious alternative. I needed my truck in good running condition.
Is there any history of recurring, premature failing fuel pumps or fuel pump operation on GM trucks similar to my 2005 Silverado 2500 model? P.S. I have taken good care of and done proper maintenance of this vehicle.
Reviewed Feb. 17, 2010
On January 28, 2010, my 2003 Chevrolet Silverado 3500 4wd truck with 46,800 miles caught fire and totally burned, it was just sitting in my drive way at 12:15 AM. My insurance company properly and promptly reimbursed us for this loss. I just wanted to add this event in support of Peter of Duluth, MN (9/27/04) who had an identical experience.
Reviewed Feb. 5, 2010
I had my 2000 Silverado 2500 brake line failure with only 53,000 miles on the vehicle. I keep it in a garage and clean. I am glad it happened when I was backing out of the driveway and my brake peddle went to the floor. I am so glad I was not on the highway. Why did Chevy have not notified us that this could be a problem? My mechanic told me this is a common problem because they used cheap break lines with no copper in them.
Reviewed Jan. 29, 2010
Instrument panel on 2003 trailblazer is not working, after researching on the internet and speaking with other people about this issue, it seems that I am not the only one. I was wondering if someone can investigate to see if it would warrant a recall. Out of the vehicles I have bought, I have never had anything like this. Plus before I sold my Silverado, I had to worked on also, replaced. It is growing problems on trailblazers, Tahoe etc. Very expensive and guaranteed for 12 months. You cannot replace one instrument, the whole cluster has to be replaced.
Reviewed Jan. 29, 2010
My 2004 Chevy Silverado 5.3L V-8 clatters very loudly in the mornings or when started up after sitting for several hours. When I checked the Internet, I found the problem to be piston slap which GM knows to be a defect. GM claims that this does not harm the motor. GM understands that this problem exists and whether or not GM will admit it, this situation could cause damage.
There is no alternative for those of us who are GM folks. There is a class action lawsuit regarding this defect but that could take a long time. GM should be made to take care of the problem.
Reviewed Jan. 26, 2010
I own a 2006 Chevrolet Silverado and have had constant issues with the fuel cap. I have had it replaced twice during the first 3 years and much too often a warning from the computer that the cap is loose. I check it regularly and and always seems tight. It is currently at the dealer being replaced for the third time! Up till now under warranty. Now, I start paying for diagnostics and part replacement. The fuel caps need a quality investigation. Maybe cheap and faulty caps are being used. They should last a long time. Since I take very good care of my vehicles, this kind of issues make me think twice about buying GM products!
Reviewed Jan. 25, 2010
I own a 1996 Chevy Silverado. I'm having problems with the ABS brake system. Quite a few others are having similar problems with this model vehicle. I'd like to know if there will be a recall.
Reviewed Jan. 19, 2010
I have been a GM owner for over 20 years. I purchased a 2004 Chevy Silverado 3500 4X4 Dually a few years ago. I bought this big of a truck because I wanted something that was heavy duty and would last a long time. I do not drive it a lot in bad weather due to getting salt on it. This year, I had to drive it in the snow and I only made it 6 miles from my house and the front axle tied up. The truck is out of warranty and has only 56K miles.
It has less than 60 miles on it in a 4 wheel drive. There was a service bulletin #03-04-19-001B on the use of mineral base gear oil in cold climate. Dealers were instructed to replace the mineral base gear oil in the front differential with synthetic gear oil or pinion bearing failure would happen. The truck was in the dealership for warranty work a few times and I never knew of this bulletin. I have talked to Chevy customer service and they are very uncooperative. I am very upset and will never buy a GM product again unless this is taken care of.
I took a lot of pride in my truck! I run a small business and will tell all 500 of my customers that come to me for motorcycle repair about the horrible quality issues at GM. A lot of my customers remarked on how nice my truck looks. I think GM should replace this part at no charge and keep me a 100% GM customer for life. Maybe another brand will have better quality? In this economy, I am lucky to make my house payment. I will be unable to drive my truck that I am making payments on until I can get the money for the $3,000.00 repair.
Reviewed Jan. 16, 2010
I have a couple of huge complaints with my Chevy Suburban, which I purchased new. I have constantly had to have the steering tightened. The bolt come loose and the car shakes when I drive and it is horrible when turning. The second is I believe very dangerous. The control panel stop working. So you have no idea if you have gas,oil and you done know how fast your going. I was told it would cost 550.00 dollars to repair. I have small children and not know how fast I am going or if I am going to run out of gas on the 5 freeway, it's a total hazard.
Reviewed Jan. 12, 2010
The brake lines on 2002 Chevy Suburban rusted out. All of them, the brakes failed almost causing serious injury possibly even death. Chevy brake lines for this vehicle are substandard and dangerous. The dealer says they are not responsible. Over 2,000 dollars was spent to replace brake lines and was nearly killed on highway while towing with the vehicle when brakes failed. Someone will get killed if it has not happened already. GM should fix it.
Reviewed Jan. 5, 2010
Had to replace front left hub assembly unit. After talking to mechanic, he informed me that this is a common problem. Also co-workers and in-laws have had or are having the same problem. This shouldn't with only 80,000 miles on a vehicle. Cost over $300.00 to have this fixed.
Reviewed Jan. 1, 2010
I purchased my second new pick-up in April 2009. The first was about a year before. It is a Chevy 1500 4x4/Z71, crew cab/short bed. It naturally came with four 17-inch tires and rims along with a spare tire. I just found out (December 2009) the spare tire that came with the pick-up doesn't match the other four tires. While I know that cars come with donut tires, pick-ups are much different. I happened to be fairly lucky and my spare tire is the same size and brand; however, it has different tread.
Now, it says in my 2009 owner’s manual not to use different type tires on a vehicle as it may cause an accident. I'm sure GM doesn't care if I get into an accident or not, but I don't think it's right that I purchased a new vehicle and didn't know the spare was different. I know, I know, I should have looked, even though they wouldn't have done anything about it! As far as I'm concerned, it's like putting a cloth seat in the front and a leather seat in the back. It doesn't match. I have also just learned that GM purchases their tires in bulk, duh. The difference here is they are sold in lots. Not every new pick-up like mine has the same tires on it. I want to know why not! How do I even know where these tires came from--are they even new tires? I just don't feel like I've gotten what I paid for which was a lot, by the way. I just wanted to let people know what our "American" car companies are doing and that it's not right. Make sure you watch out and inspect everything that you buy very closely. I didn't, and now I'm kicking myself!
Reviewed Dec. 31, 2009
I have had a problem with a 2005 Chevy Silverado Pickup's ABS unwarranted activation at low speed affecting stopping distance. 1999 to 2003 Chevy Silverados were previously recalled for the exact problem. 408,000 vehicles were recalled for the ABS problem. I took the truck to Chevy dealer for repair, paid $848 and one month later, the problem returned. I took the truck to Chevy dealer and paid $115 to have diagnosis. This time, they advised the problem was the other ABS wheel hub, not the one replaced on the left side. I spoke to GM and had little satisfaction. District Specialists were from Argentina and the Philippines. I'm unable to speak to customer service agent locally; it appears they are all overseas.
Reviewed Dec. 23, 2009
My 2005 Chevy Trailblazer (and many others) has a defective speedometer cluster that has not been recalled. The actual speed varies greatly from the actual vehicle speed and this could be very dangerous. The speedometer sometimes shows 10 mph and the actual speed is closer to 50 mph. GM was contacted (reference number **) and I was informed they are aware of the problem but no recall or repair is authorized.
Reviewed Dec. 22, 2009
Brake lines on my 2001 Silverado rusted out almost causing a serious accident. My brother has a 2000 Silverado and has been dealing with the same issues. I haven’t priced it out, but it looks like I'll be spending a good amount of money to replace the lines.
Reviewed Dec. 21, 2009
1999 Chevy Silverado with ABS braking system. In December 2009, I was following a police SUV in the snow when the officer went to stop. I applied my brakes in my Silverado pickup with no effect. My truck just kept going as if not having any brakes at all. Thank God for not injuring him and for very minor damage. After the accident, I noticed my brake pedal feeling spongy and had it looked at by my mechanic. He told me the brake line burst and would cost hundreds to repair. I removed the ABS fuse from my truck and it stopped half the distance from before. This experience led me to investigate GM's ABS problem and I noticed I am not the only one to have this happen to. I had to print out my findings from the internet to show police I wasn't crazy.
Reviewed Dec. 15, 2009
Brake system on my 2002 Chevy Silverado is having the same problem as the ones in Canada which were recalled as northern states in the US, yet they were recalled. Is someone going to die before the problem is solved? GM better hope it is not in our truck. My grandchildren ride in it. Come on, GM, we deserve to be safe in the south too.
Reviewed Dec. 13, 2009
Until I am reading these comments on the advice of a friend, I realized why brakes on that one truck have never been right. After I bought it in 2000, it is a good truck all over except for the brakes. Countless times replacing master cylinders, power boosters, wheel cylinders, etc., bleeding them many times, etc. Now to read that it is a common problem is somewhat a relief. Now does anybody know how to check for rust on lines or should it be visible on the outside?
Reviewed Dec. 8, 2009
I own a 2004 Avalanche that has never been used to tow or haul anything heavier than a Christmas tree. We started having shifting issues with the auto transmission. I was told by the dealer that the hub was worn down and there are metal shavings in the fluid. The transmission needs to be replaced, $2,700. The truck has 70K miles on it, driven to work daily by my wife. How does a tranny, used like this, and maintained with good fluid, get chewed up after 70K miles?
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I have a 2002 Chevy silvered truck, which brake lines rotted then leaked and had not been able to stop the truck. GM must have used a cheap metal for their brake lines. I contacted GM. The service techs I spoke to said they have seen this very often then denied that this happens after I spoke to their manager. I think GM should have a recall on these lines. It so far has cost me over $2000.00 to fix. Not to mention, the truck was not used to earn for my business. Please act now; help us.
Reviewed Sept. 3, 2009
I bought a 2003 Dakota on 3-20-09 that had the "13-point certification" with "a replaced left front brake rotor and pads" at 67,000. Now at 74,000, I’m having severe popping/grinding noises in the left front of the vehicle... nothing but normal driving over the last 7K miles. I have not had the problem diagnosed yet...
Reviewed Sept. 3, 2009
I own a 2002 Chevrolet Z71 4x4 1500 pickup with 50,761 miles. This truck is maintained every 3000 miles and is in excellent condition. It is never used for off-road. Recently, while driving home, the transmission went out. I had to have it towed to a very reliable transmission shop in town. Many of my friends are mechanics and said it was more than likely the sun shell. I was also informed that these have been defective since about 1998 or so and that Chevrolet has made no attempt at all to correct this part and that they have seen this problem occurring for years.
When I got the truck to the transmission shop, I was told the same story from someone who works on transmissions everyday. He said a large majority of his work is newer GM pickups with the same or more advanced transmission problems. He informed me that he only warranties transmission work on these pickups for 12,000 miles because they are so unreliable.
At a cost of over $2000, as the truck is no longer under warranty, I found my self debating on selling this truck and buying the original truck I was going to buy in 2002, a Toyota Tundra. A good friend of mine has had his own mechanic business for over 35 years and swears that the Toyota trucks out surpass in every way the newer American-built trucks. Hopefully, the stimulus money keep GM afloat, because as far as this consumer is concerned, I'll be buying vehicles that are more reliable, which are Japanese-built.
Reviewed Aug. 31, 2009
I have a 2001 Silverado pickup club cab. The cluster panel has started going on and off for about 8 months now. I have checked to see if there is a recall, and there is on the 2002 & 2003. They have had the recall extended, but they did not extend the 2001; and it is doing the same thing. I will be driving, and all my panel lights and gauges will just go off. I am really worried this may cause an accident.
Reviewed Aug. 30, 2009
I am the owner of a 2004 Chevrolet Silverado LT pick-up truck that I purchased new in October of 2003. This vehicle presently has gone 30,000 miles and has been properly maintained, which I have the service records for. During the time I have owned this truck I have experienced extreme problems with the braking system, all due to rust and corrosion. At 21,000 miles, the rear Rotors pads and shoes were replaced due to rust. I called Chevrolet and found that under their bumper to bumper warranty, brakes are only covered 1 year or 10,000 miles. I took it to a private repair shop.
Last year the truck was in the dealer for routine service and they informed me that the front rotors and pads should be replaced. I took the truck to my private shop and they replaced the front rotors and pads. Again they said it was a rust problem. A while back I was getting a pulsation in the brake pedal when stopping at low speed. I was informed that it was probably due to the anti-lock brake system and would have to go to the dealer to be put on a diagnostic computer. The problem got worse and at this point the brake pedal started going low. When I got to the dealer, the pedal was down to the floor… During this whole episode (pulsations & low brake pedal) the brake warning light never came on.
They informed me that the brake lines had rusted through, and asked me to come in to see this and the condition of the undercarriage of the truck for myself. I have photos. They had to replace the lines front calipers and sensors due to rust. I have the old parts. I am now into over $2600 for brake repairs. I called GM and filed a letter of complaint. I also filed one with the state Attorney General's office. GM used inferior materials and now we have a safety problem with these vehicles.
Reviewed Aug. 30, 2009
Silverado brake problems: My 2000 Chevrolet Silverado had a brake failure this week. The rear steel brake line ruptured due to rust. The breach is located about 2 inches before it goes into the flexible brake hose at the rear of the truck. I had the truck towed home, and now, it sits because the brake line is ruptured. This does not look like an easy part to replace, either.
Reviewed Aug. 28, 2009
I have a 2002 Chevy Silverado that at 37k miles needed new brakes due to severe corrosion. This weekend I was talking to my wife about the mushy brakes while sitting at a light and my foot went to the floor. One of my brake lines exploded. I checked the lines and found all of the lines were corroded at different spots. I was luckier than some as I was not moving when this happened. I have never seen brake lines corrode on any vehicle like this. A recall should be done as this is a severe safety issue. Now, the entire brake system from master cylinder to the calipers is being replaced with stainless lines.
Reviewed Aug. 26, 2009
Friday, August 21, 2009, I lost the rear brakes on my truck. I didn't hit anything fortunately, but when I brought it to be repaired, I learned that all the lines were dangerously corroded. I am the original owner and have under 25,000 miles on the truck. I have also already had the front brake rotors replaced three times and the rears twice due to corrosion. The truck has never been in or even near salt water. I've had many trucks over the years and have never experienced anything like this. Clearly, this is a design or material defect.
Reviewed Aug. 24, 2009
While driving her 2006 Chevrolet Cobalt (purchased new in 2006), my wife noticed the power steering message suddenly appeared across the dash and instantaneously, the steering wheel tightened up so much that all she could do was stop and get the car to the side of the road. Since the vehicle is equipped with a power steering control module and not the normal power steering system, there is no fluid to be filled and, therefore, a power leak was not the problem. After taking the vehicle to the Hall Chevrolet for repair, it was said that the power steering control module and motor needed to be changed and it would cost over $700.
The dealership, noticing our pain, gave a discount and got the price down to $688 with all other fees included. When the car was available for pickup, I decided to check the car out before leaving the lot and found that it had been damaged while on the lot. So, we were still unable to take the vehicle home. A few days later, all repairs had been done and the car was picked up, but to our dismay, 2 days later, the power steering message came on again. We took it back to the shop. This time they checked it out more carefully and found out that the power steering module they had just installed was also defective. So, they now have to install a new power steering control module.
The problem is now apparent that it is not the dealership at fault for the issue but GM itself. The second repair made me search the web and I found that many other people were having the same problem. The number is in the 1000's. This product should be recalled.
Reviewed Aug. 23, 2009
I purchased a new 1999 Chevrolet Silverado and have had nothing but problems with the brake system. Two years ago, I had to have new rotors, pads, and dust shields put on the rear of the vehicle at my expense of nearly $600. Whoever heard of the dust shields on a vehicle rusting completely away with only 45,000 miles and the truck has always been kept in the garage to boot.
I contacted Chevrolet customer service about the problem, and they not so surprisingly told me that they felt that this was not a defect in materials and that they would not reimburse me for the money that I paid to have it repaired. Now, I am having brake issues again. This time, it is really weird where sometimes when I apply the brakes, the pedal does not want to go down and thus no braking action. I have to pump it once or twice to regain normal control over the pedal. Other times when I am coming to a rolling stop, the pedal seems to give and the truck does not want to stop. It also on occasions makes a chattering sort of noise like a faulty switch or something.
The truck only has 59,000 miles on it now, and I am on "pins & needles" when I am driving it, always being very cautious to try and time my braking at stop lights and signs. The owner of the garage where I had the dust shield service told me that he has serviced over 100 of the Silverados for the same problem, and GM tells me that they are not responsible for the crap that they put into these trucks?
Reviewed Aug. 19, 2009
I brought the truck to the dealer for front end noise. They had to replace a wheel bearing. When doing the work, they said the brakes were bad (all 4 wheels) and needed to be replaced - a 2004 Chevy Silverado with 23,195 miles. We have a Major Guard extended warranty. We were told this was a wear and tear issue and not covered. We understand under normal circumstances this might not be covered (in March, 2009 this truck passed inspection). With low mileage, the damaged rotors looking like they do, and the care of this vehicle, we don't believe this is normal wear. It seems that the dealer has the final say, but with the GM Company being what it is at this time, I don't believe the dealership is going to make waves.
We went to an independent service station, with a well-respected mechanic and he said he's never seen rotors this bad, with so few miles. The brake pads were entirely gone in the rear. The rotors had a chunk out of them in only one place and it was pitted. We had the rear wheels done for approximately $100 less than what the dealer was charging. We will have the front done in a month.
We think GM should be responsible for the rotors, but most important, they should address the problem with the metal the rotors are made of. Is this a common problem with other GM products and does it pose a safety issue? Our brakes could have totally failed on the highway and caused a deadly accident. Please make them at least check into this, before someone else gets hurt or worse.
Reviewed Aug. 10, 2009
First issue, the environmental control fan would not shut off. Lithia Service had the 2003 Trailblazer for 3 days before they could find the problem and quote us a near $3000.00 price to repair the resistors, controls, and other parts. Well, I'm not being stupid when it comes to electricity. I started from the fuse box with a voltmeter, and traced the wiring through the car, finding the blower fan resistor to be the only thing that was bad. The 2003 Trailblazer blower motor resistor is such a problem that Chevy has changed the part number and wiring harness for this part and they rip the consumer off by just waiting till it goes out. Total for the new parts through Lithia is $116 for the wiring harness and $68 for the resistor. I bought the old version on eBay for $25.00 and my wife replaced it in about 7 minutes. It's fixed and did not have a problem since.
Reviewed Aug. 4, 2009
I have a 2005 Chevy Z71 extended cab pickup. The steering column has a rattle in it. The dash speedometer does not work, and a rear left tail light keeps blowing out. I was wondering if Chevy is recalling any of these. I had each one repaired at the dealer, and they reoccurred. Has anyone else experienced these issues?
Reviewed July 30, 2009
I currently have a 1996 Chevy Blazer. It has a squeal in the engine which is supposedly attributed now to the serpentine belt. I was first told is was the alternator, then the belt tensioner. Now, my mechanic has replaced four serpentine belts but I still have the squeal. After the belt is replaced, the squeal goes away for a couple of days but it always returns. My mechanic is ** on Cleveland Avenue in Niagara Falls. My VIN # is ** and has approximately 80,000 miles on it. Why cannot this noise be silenced? Who do I talk to about this problem and what is wrong with the belts? My mechanic has used Dayco and other brands each time. None are quiet. I would appreciate some advice on this matter.
Reviewed July 24, 2009
I own a 2002 Silverado with anti-lock brake problems. They go on whenever you slow down. The dealer told me I'm out of luck. They will not fix them. Please call me. The truck has 46,000. These truck were recalled for this problem
Reviewed July 22, 2009
The 2002 K2500 Chevy pickup has blown 3 rusted brake lines in 6 years, costs over $600. The rotors and calipers were twice rusted beyond use.
Reviewed July 21, 2009
Odometer is all messed up. Truck has done this thing where it doesn't start. When turning, key truck acts like battery is completely dead. After a couple minutes, the truck starts fine. This has happened several times and each time the odometer jumps 1200 - 1500 miles! Chevy dealer has never heard of issue. Dashboard displays reduced power. Garage said problem was throttle position sensor. I had it replaced and haven't had problem again, but what do I do about the odometer error? It doesn't reflect actual mileage but much more than it really has! Has anyone else heard of this? My warranty will run out sooner than actual mileage. Resale value will be significantly lower with odometer reading higher than it really is.
Reviewed July 18, 2009
I bought my truck new in 2003. This is my personal truck that is only driven by me. I experienced problems with the brakes shortly after buying the truck (about 6 months). They work but seem to need more pedal pressure, than our other vehicles, to stop. I spoke with 2 Chevy mechanics (years ago), and they said that is just the way they are but that they are safe. I keep my truck in a warm dry garage and mostly use it once or twice a month for short trips in the area. I use it once every year or two, to go to Canada fishing. Hence, I only have 23,000 miles on it. The truck is my baby. I recently bought a small trailer to pull with it and found that even with a small load, the truck had difficulty stopping (pedal goes to the floor).
I took the truck to our local mechanic, and $350.00 later, he replaced the back brakes and rotors. The original brakes were still good, but he said I should replace them with the new rotors. The fronts are sure to follow. (Bear in mind that this truck is rarely out in the rain or snow.) He said the rotors were completely rusted out. I questioned him about it, and he said Chevy has had a lot of brake problems with their trucks for years. I did an internet search and discovered that he was correct. There are hundreds, if not thousands, of people having the exact same problem as I am - pedal goes to the floor. Many said they replaced their rotors with quality aftermarket rotors and replaced the factory 2-piston calipers with aftermarket 3-piston calipers to resolve the problem.
The consensus is that the factory steel rotors were manufactured with substandard metal and rust out quickly and that the factory calipers do not produce enough braking pressure to stop, unless you push significantly harder on the brake pedal (pedal goes to the floor). One Chevy mechanic told me that Chevy went back to rear drum brakes for a few years because of all the problems they were experiencing with the disk brakes. We will be buying two new trucks for our business soon, and I like our Chevys. But I like being able to stop even more. Did I mention the brake pedal goes to the floor?
I recently spoke with a Chevy Customer Service Rep, Jet, and he said there were no recalls for my truck at this time. I feel that since Chevy is going to wait until the government forces a recall for an obvious defect in the braking system, that will cost people's lives for the sake of profit; and that "I will brake" from the tradition of buying Chevy and do as so many others have and buy either a Toyota Tundra or a Nissan Titan.
Reviewed July 13, 2009
My Chevy 2002 4x4 v6 Silverado brakes gave out when I was driving it due to a pinhole break in the brake line due to rust and corrosion. The rest of the brake lines are heavily pitted and my mechanic has recommended that the replacement of all of the brake lines is necessary for safety reasons. I have heard about this happening with a lot of trucks from Chevy with these brake lines and believe it to be an irresponsible risk and economic hazard to the consumers of these vehicles.
Reviewed July 9, 2009
I purchased a 2006 Chevy 4-door pickup from this dealership that only had 27,000 miles on it, and I was told this vehicle was still under warranty. The air conditioner has quit working, and now that where we bought it from no longer existed (because it was one that closed down due to economic failures), no other Chevy dealership will repair it. I did look into some things that might be the problem, and I found burnt wires under the dash that connects to the air conditioner. It could be what's causing these fires.
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