Chevy Trucks Reviews

Chevy can't provide rental car because it's off hours and we'd have to wait for diagnostic and get rental approval. Turns out the fuel injectors need replacing. Couldn't wait to have car diagnosed so I had to rent a car out of pocket 439.60. Chevy not reimbursing and want us to pay for repairs 1700.00. Chevy offers assistance and we have to pay $850.00 to fix.

I feel we shouldn't be held responsible for any further repairs as this car is defective. Service rep even said so. Chevy engineers can't even explain why this is happening. We've done everything to keep car up to snuff. Oil changes, servicing. Car is under driven and shouldn't be giving us this many problems. I feel that initial repair work of piston rings wasn't done properly resulting in a snowball effect. I feel that Chevy should cover the cost of repairs and the rental. Had we been close to home, rental car wouldn't have been necessary because we could have borrowed a car until this was addressed.

Anyways I took it in for repair within three days because my brand new Traverse battery died, which they didn't understand why. Then the steering wheel started making noise, which they said was normal. Whatever! Then all the recalls came. I think my Traverse payments should be made by the company since it's there more than with me. Then a water pump issue came up where it was overheating!!! It's still new!! It should not overheat. Then a funky noise with the AC fan they had to replace. Then a strut issue, they also repaired. Now a check engine light turns on!! It only has 38k miles.

My Ford pickup has 159k and took it in ONCE for a recall. That's it!! That's how cars should be reliable, especially when have children and work. I just received a letter of another recall of the Tailgate!! How many more recalls and problems do they have to see before they realize they are manufacturing them WRONG! Something needs to change. Very dissatisfied and unhappy!!

The brakes totally failed but I managed to drive it using the trailer brake to a Chevrolet/GMC dealership, who checked it out and said the brake lines were "exposed" and now leaking brake oil due to corrosion. As he checked out my truck, he told me that he just had another truck from other out of state having the same issue. Even though the truck is about 11 years old, it only has about 50,000 miles. How could brake lines have such bad corrosion? In fact, a year before that, my parking brake broke also due to corrosion.

I have other cars and van (i.e., Honda), where I have them over 200,000 miles and over 15+ years, but have no corrosion or brake lines rusted and failed like this. I am very disappointed at Chevrolet/GMC having such a poor workmanship on the vehicles. Reading what other people are having the similar issue, I don't understand why there are no recalls in fixing this problem since it's a safety issue.

I am 54 years old and have never seen brake lines rust through like this. The reason they did not make this line with stainless steel or have it in a conduit is scary. Please help me with this issue. Loyal Chevrolet owner. I have a 1968 Chevy c10 that has the original brake lines. I have owned a lot of vehicles and have never had this problem. This is very serious. Thank you. I did not wreck and I have to replace this line. Please help.

I went back to my hometown to car shop and left after test-driving just one perfect Chevy Equinox with 36,000 miles and all the features I wanted according the sales person, including XM radio. I explained to them how important the features I wanted were. They even helped me connect my phone before leaving. We negotiated that they make the car a certified pre-owned for the extended warranty, which they did. I was satisfied! Shortly after leaving the lot, I realized the sales guy was wrong-there was no XM radio. Okay-no big deal. I could supplement that on my phone as an app and listen to it that way. In the grand scheme of things, it was a minor annoyance. Onward I went!

Weeks went by and as I fully immersed myself into my brand new job with my brand new-to-me car I started to notice some glitches in the audio/Bluetooth system. First, sometimes it was difficult for people to hear me that I was speaking to on the hands free phone system, but I could hear them fine. But the biggest annoyance was with the Bluetooth audio connectivity on my phone. Each time I would get back in my car, the phone-talking feature would connect automatically but the music wouldn't. I would go on the MyLink screen, scroll to Bluetooth and wait for it to start playing. but the screen would just say PAUSED with a play symbol. So I hit the play symbol and..nothing! Check to make sure music on my phone is playing? Yep! So I go to the Phone settings on the MyLink screen to make sure the phone is still connected-it is. But just to be safe, I touch the device listed just to be sure.and it disconnects.

I then go back to the device pairing list and connect the phone again. THEN AND ONLY THEN can I go to the Bluetooth option and start to hear my music. And so repeats this process every single time I get into my car. At best, this is a 3-5 minute process before I pull away. At worst, it repeats this cycle for as long as an hour before it'll actually start playing instead of saying PAUSED while my music is playing on the phone. When my music does actually play through the speakers, it skips like a CD would skip but it's not a CD.

I was due for an oil change not long after getting the car, so on May 18th I took the car in on a Wednesday to the local Chevy dealership where I live-Jeff Gordon Chevrolet in Wilmington, NC. That's right JGC, I'm putting you on blast here! I fill them in on the situation with the audio and they tell me it could be a couple hours wait for them to do the oil and check out my problem. I have plenty of work I can do while I wait, so I tell them to go ahead, take their time! The wait is about an hour before they call me back out to the shop. A tech asks me to show him the exact issue, and I do. He agrees with me that it's strange and glitchy and suggests to my service advisor that I bring the car back so they can call their tech support with the unit in possession. I schedule with ** to bring the car back on Friday at 8am.

I take a car back and they spend 2 hours looking it over. I wait patiently, getting work done like before. When the service advisor calls me back to the shop, she tells me that they couldn't do anything to fix it and that my options are to use an auxiliary chord to connect the phone and play music steadily or call GMC myself. The reason, she says, is that my phone is not compatible. I have an iPhone 5s, which came out the same year as the car (thus, I would imagine it would be compatible) AND I have an iPhone 6-both of which are experiencing these issues. I am disheartened, but not one to show my ass if I can avoid it. I bought the car for these specific features, and this advisor is telling me that my phone is not compatible AND I have to use a chord... two things I specifically wanted to avoid when I bought the car.

I decide I will call the hometown Chevy dealer I bought it from for advice, hoping they would advocate for me with this dealership where I live. They don't. Not really. Instead, they ask me for many descriptions of the issue and ask me to check the GM Total Connect website to make sure my phone is compatible - I do. It is. I wait for a call back that never comes until I call them. They keep saying they have no solution because they can't see the car and I tell them what I know they cant fix it but what I am looking for is some advocacy with the JGC dealership on actually trying to solve the problem instead of passing it off.

I even take photos and video of all the problems I'm having and send them in to him. The hometown shop advisor assures me he will call me back. Two weeks pass and he doesn't, so I call him. He also mentions the incompatibility issue and I remind him of the very specific needs I told the sales team at that dealership when I bought the car. For them to have knowingly sold me something that didn't meet those needs would be unethical. For them to have unknowingly done it would be human error-but I would expect someone to make it right. After all, the car is still under warranty and this is covered.

I decide to call GMC as was advised at JGC. Once on the phone with them, I explain the issue in detail to one two three... four different people. Mind you, I'm doing this while pulled over on the side of the road working - because I travel for work and this is eating into my work time. Each person I speak to goes over the compatibility issue. I'm told that Apple has special security software that makes it less compatible. But this is irrelevant. I was specific about what I wanted when I bought it. The GM Total Connect website says both of my phones are compatible for all features. And aside from that it's not just the music that is the issue. The hands free phone feature is glitchy. Not to mention that OnStar actually told me verbatim that they couldn't download directions to my vehicle once because my car wasn't putting out a signal.

I use OnStar all day every day and this doesn't happen often, and I'm not sure its necessarily related to the other issues, but it sure seems as though the cars audio/Bluetooth/fancy center hardware and/or software system is simply not working properly. I make it clear that what I want is what was promised. As trivial as it may be to some consumers who do not spend all day in their cars, this is very important to me-even if just listening to my maps give me turn by turn navigation from my phone. Music aside-the hands free/Bluetooth features are about safety. But safety aside, it's about fulfilling what a product promises to do.

An auxiliary chord may or may not solve the problem with the music, but its beside the point. I bought Bluetooth. And at one point, one of the GMC reps I was talking to actually told me to call Bluetooth and gave me their phone number. So the dealerships pawn it off on each other, then pawn it off on GMC, who tries to pawn it off on Bluetooth. But Bluetooths phone wasn't working when I called-oh the irony. It also didn't work when the GMC rep tried to call. She had no choice but to press on to solve my problem. The last GMC rep I talk to, who is apparently the third level of support, tells me she will contact the dealership I took the car to in May and find out what ticket they opened. She vows to call me back tomorrow which is now today.

Today comes, no call. So I call them at 4pm. They claim they tried to call but my phone never rang-whatever. So they tell me once again about the incompatibility. I tell them once again about the GM Total Connect website never mentioning any poor connectivity between iPhones (arguably the most popular smart phone brand on the market) and actually how the website says verbatim that it is, in fact, compatible. We go in circles for a while. She says that they actually contacted the dealership I went to (JGC) and the service advisor actually tells her-get ready for this-that this was not the issue I brought it in for and that they never opened a tech ticket and that I needed to schedule a time to come back.

I think I actually saw red. This was the EXACT issue I brought it in for. I showed the tech at the dealership exactly what it was doing, and I was turned away and told to call GMC who is now telling me to go back to the dealership (who cant see me until next week, by the way). I told the rep on the phone that the dealership is mistaken or they have to communicated with one another accurately - this is the same issue I took it in for last time. I ask her to please call the dealership and let them know it's the same issue. I took it in for last time so that I do not waste my time going to sit and wait while they tell me all over again that they cannot (will not) help me. She will not do this because she has already described the problem to them but she WILL call them to schedule a time for me to go in.

I ask her what they're going to do for me when the dealership turns me away again and she cant answer that. It's a broken record of this is a new issue so they will look at it. No, it's not a new issue. I make it clear to her as I've made it clear to every person I've spoken to - what I want is for them to replace the defective (or just crappy) Bluetooth audio system that is covered under the warranty and very clearly not working properly. It's broken or it's just a lousy factory system - but either way you slice it, I made it clear what I wanted from the beginning and I want what I paid for.

The GMC rep patches in a service advisor from the dealership to schedule the appointment. The service advisor asks me what I've been asked so many times now that my answer sounds rehearsed: "Can you please give me a brief description of the issue you're having?" The GMC rep hears the deep sigh I let out upon being asked that question once again and immediately says I've already called you and spoken to so-and-so and you have a description of the problem! That's why were setting the appointment up. Your shop is already informed, they just need you to schedule the appointment. But no. The service advisor from the dealership says that is not sufficient and she needs to hear what the problem is again. From me.

Prime example of how excellent the communication is here. The bottom line is this: It's been weeks and GMC/Chevrolet has been just about the worst customer serviced I've experienced in general, from the initial misinformation regarding XM radio and the compatibility of my phone when I bought the car, right up until they way it's been handled by the dealership in Wilmington and the GMC hotline. Maybe for someone who doesn't spend so much time in his or her car, the lackluster factory Bluetooth audio system is adequate. But for me, it's lousy and I've gotten to where I barely use it. This is frustrating because of how clearly I articulated my needs while testing the car. And the fact that not only will no one make it right but that they're also pawning the responsibility off on various company reps and having me make all these calls is disheartening for me.

It speaks volumes about the integrity of the company and their dealerships and the value that carrying the brand has to them. Although everything is covered under warranty, I get the distinct impression that Chevy GMC will fight tooth-and-nail to avoid simply replacing the system with the updated 2015 version that is perhaps more compatible. Fix what is broken or give me what was promised - what you claim is compatible on your GM Total Connect website. Shame on you, Chevy GMC. And shame on your complete lack of customer advocacy. You've cost me countless precious hours of work time, and in my job time is money. You may win this one, but I assure you, I will never buy from you again.

The manufacturer is doing everything possible to meet the public's desire to have the EPA involved in their truck. The solution is simple if you have a 1985 Ford or Chevrolet that you liked! Have it re-manufactured, and you will not have to deal with the 2015 emission standards. Don't buy the new truck. Your local garage can put a new engine, and transmission, brakes, paint etc, into an older vehicle and it will not cost $65,000 to have it done. And it will not break down along side the road trying to meet emission standards imposed by the government. Do not blame someone else for your decision.

I still have my ORIGINAL brake pads, YES, original, and I am just finally getting down to 30 %. I HAVE NOT HAD ONE engine problem, other than, of my OWN fault. (fuel pump, at 105,000, went out) As everyone knows, the fuel pump has to stay lubricated, buy gas to run properly, if you run your truck down to less than 1/4 tank, (or like I did a half dozen times, to almost empty on the last red bar on gauge), it ruins the fuel pump. Also not changing the fuel filter but twice, in 80k miles didn't help... When my truck hit 105,000 miles, the fuel pump went out. I knew this was coming as I heard the whistling type sound starting 8 months before and asked the local Champion Chevrolet service mechanic, OVER the PHONE, not a penny spent for advice from CHAMPION Chevrolet. Reno, NV.

Almost every complaint I seem to be reading, on GMC or CHEVROLET trucks, are from pre-owned purchases, or maybe some dealer repair shop ethics, or folks that never mention the driving habits of previous owners, or don't know, the driving type, how often the vehicle was serviced, home or not, or how they drive, how many drivers, neglect to low oil, as ALL THIS comes into play, with the longevity of vehicle, and issues from neglect. I have seen in my day, even friend a mechanic, of 15 years, due to stress of divorce, neglect his own vehicle, and ran engine so low on oil, as "idiot" light failed to tell him, no oil, blow up his own Jeep engine...

All the facts that go into repairs, generally are based on type, # of drivers accessing a vehicle, the terrain, climate, of driving area, mountain, snow use of 4 wheel drive, or not use of it, etc... weekly hauling amount... city driving (constant stopping, and tranny shifting up and down) THEN add, oil changed how often? Differential oil changed, transmission flush, tires rotated, Hard drivers, that constantly floor it, only to see ahead the yellow light and then slam on braking and do this... daily, All effects of engine longevity.

I can tell you now, I have 2 GMC trucks currently, owned 6 total GMC or Chevy big block and one 1991--1500 half-ton have hauled bumper pull trailers, weekly with it, of weights far beyond 1/2 ton, more like 6k pounds atop truck weight on hay scales, and other than menial little issues, like needing new key ignition put in on 1991, and or glove box handle etc... the truck starts, runs, hauls, tows, every day.

The difference in repair complaints, in time or $$$ compared to the Competition, claiming they are better, take the time to read Consumer reviews, Complaints on them, and TYPES of issues, like thousands of same common, complaints, ENGINE, DRIVETRAIN, TRANSMISSION, FRONT END, type complaints, not DEALER or rust, or a rotor wearing fast, issues, but ACTUAL VEHICLE quality, and $3,500 + cost for fixes, on 90% then multiple issues, of major drive repair, on the 250 complaints... and you can decide for yourself. Just take care of your truck, change your oils, trans fluid flush etc... and they will run for 250k miles... and more.

However after this atrocity, I cannot stand behind such a fraudulent act. The American way used to be to provide the highest quality possible to the average person. Now it is just whatever you can get away with. It disheartens me and about 87% of the population of this great nation. I realize my concerns are falling on deaf ears but I still will list my complaints. In short you know better but you choose to hide behind the chain of employees that lead to you, the c.e.o. of G.M. and it's despicable. Act like a good human being and take care of your customers not only because it's the right thing to do but also because you are nothing without them. I hope your proud of yourself and look in the mirror everyday and say to yourself, "I am a phoney and proud of it." Congratulations. You have won the shady company of the year award!

We again contacted the GM customer service to ascertain why the change. They stated the Service Manager at the local dealership said it was not due to a factory defect. He had not even looked at the broken part, and when talking to the service department, he had not even conferred with them. The Service Manager was very rude and more or less said his word was final. I think he just wanted to get $200 for his budget! I don't understand how he could make a determination that the broken part was not due to a factory defect when he had not examined the part. It was the cheap China metal part that broke.

We contacted GM directly on Monday August 4, 2014 around 12 pm. The gentleman we spoke to said he didn't understand why it wasn't covered either, as it should be and that a specialist would contact us within 24-48 hours. We contacted GM again on Wednesday August 6th, and were told the same thing, with no contact. After contacting GM again Friday August 8th we were told that a specialist would contact us by the end of the day. As of Monday August 11th, we have yet to hear from anyone regarding the issue.

I researched- found complaints. Extended warranty- Crossmember not properly coated! We did not receive notification. Filed complaint with Safercar.org. 1 1/2 week- not posted yet. Contacted dealer, referred to GM assistance. GM took info, 'no guarantee but should help- need to see if same actual problem'. GM paid for tow to dealer. Service request # **. 3 days, dealer confirmed problem. I called GM back with damages, rep asked 'was price repair discounted?' No- found part online for $100 cheaper. Dealer c/b- what to do? Called GM back- took 3 days for them to call, message said, "due to age, miles, expired warranty GM declined to help with anything!" Stated we might want to take it somewhere for cheaper repair.

Meantime before the car was even looked at, 2 Chevy reps called trying to sell us a new vehicle! Now it sits at the dealership. They want to know what to do. It has not been repaired yet. We've been down a vehicle for weeks and it can't be driven. My husband could have gotten killed in an accident due to this and they can't even reduce repair cost! Rep Never even Acknowledged the Damages. *The attached pictures CLEARLY show this has been Rusting! Had we been notified and known about the problem- Today's issues would not exist, the dealership had our current info at that time. I'm pretty adamant about SAFETY especially now having children to transport! Always Loved this vehicle, even my previous GEO Tracker. They want us to buy GM new. Is it worth losing a GM customer over $1,200? Very, very unhappy with them as a whole right now. Throw me a bone!

I looked online and replacement fuel tanks for like vehicles (Explorer, Four Runner, Xterra, etc.) runs anywhere from 150-350 dollars. Chevy should be ashamed of themselves ripping off loyal customers and not doing the right thing on this issue. If they aren't going to recall this issue the least they could do would be offer the replacement tank at a reasonable price... This is the VERY LAST CHEVY I will EVER buy.

NHTSA and GM will both be culpable for injuries and death in not protecting the public from this obvious danger. The brake lines crumble in your hands after 9 years of use, totally unacceptable. GM admitted to me that they used bad materials and blamed it on using foreign metal suppliers. This does not admonish them from their responsibility. NHTSA and GM must stand up and recall these potential death traps. The least they can do is let people know their brake lines could burst at any time with no warning.

There was absolutely no warning of any incident with the brakes before they failed and from what I have found out, this is a known issue to Chevrolet and there is an engineering investigation going on through the NHTSA but no recall has been issued yet. I find it strange that Chevrolet built this truck with a stainless steel exhaust system to avoid rust out but did NOT use the same material for such an important system as the brake lines. It seems to be simply a matter of blind luck that as of yet, no one has been killed or seriously injured due to this manufacturing defect. I am also dismayed that GM or the government have yet to notify owners of this potentially fatal flaw so people can take appropriate action and at least know that this could be an issue for them. Thank you.

It is unbelievable that the majority of the public and our government want guns outlawed, but brake line failures cause numerous deaths every year yet the government continues to support GM and nobody does anything about it. The last brake line failure I had, I contacted the NHTSA, and they said, "Yes, it's a common thing we see everyday." And our taxes pay them?